20/20 Eyeglass Superstore

This is our 2nd time, and both times we had a bad experience. Our latest complaint was that they gave us the wrong prescription for my 2-year old child. Thankfully, we noticed immediately that his eyes were not focusing so we took them in the next day. They checked out his glasses and said that the "prism" was wrong. Being their fault, and my child's vision could have been damaged, they did not offer us a discount or anything. We will take our business elsewhere.

On December 16, 2011, I went into the store after getting a postcard in the mail. I desperately needed an eye exam and I needed new glasses. After the exam, it was found that I needed glasses for both distance and reading. I walked around, picked out frames that were not cheap and found a pair that would fit distance glasses. I was told that I couldn't put progressive lenses in that particular frame so I ended up with two pairs of glasses to the tune of $230.00. I have no vision insurance and I am a single mom. I really didn't have the money but really needed the glasses so I picked up both pairs and I wore them all weekend. It was fine with no problems.

Then I got to work and I had to juggle two pairs of glasses on and off. This was crazy. I ended up with a nauseous headache all day. I went back to the store and I was told again that I couldn't have the progressive lenses in the frames. I picked but for an additional $30.00, they could make me lined bifocals. So having not much choice, I agreed. So I have had these glasses for 3 weeks and I absolutely hate them. I have headaches and they are uncomfortable. I hate them and of course, I have lost all that money because they have a policy of no refunds.

I just went there this morning to get an eye exam. They have few offers of 2 pair for $105 with free exam and buy one get one free.

First, they actually didn't have more than 20 very old frames, which, most of them were for kids and woman. Then they didn't have the buy one, get one free because they still want you to pay for your exam and for everything else. In their advertisement, they said it was for free, so I shopped around before deciding to go in. I was ready to buy one pair, then they told me the free was 10 minutes ago, so it now cost me $150 plus eye exam.

Even with my insurance, they still charged me for the exam because they didn't want to deal with the insurance. They did not even put transition on the glasses because I didn't take all the other special stuff they want me to pay for. It is just a big scam! I was so mad that I paid $40 for my exam, plus drove 35 miles back and forth for nothing. It really sucks, don't even think about wasting your money to go to Walmart. You can get a better deal there.

In September 2010, I bought glasses and paid almost $400 for glasses with "discounted frames" that have a one year warranty. Not long after, I needed an adjustment because they were uncomfortable. This happened again in less than a month.

The frames broke in less than 6 months from the date of purchase. I was charged $29 to activate the product warranty. I paid the fee in May (three months ago) and have never received my frames back. I go to the store every other week and speak to different associates and receive various reasons why the glass frames are not ready.

Yesterday I received a call saying that my frames are "in". When I went to the store today, they were unable to fit the lens into the repaired frames. And they don't know when the repaired frames will be back.

This whole ordeal is terribly frustrating. When I left the store, I started having chest pains and had to rush home for heart meds. I am hoping your department will address this problem immediately. Thank you for your attention to this serious matter.

I ordered for glasses and paid by credit card for that order at the close of business on Sunday evening, 3/20/11. By the next morning, we decided that after looking at our insurance policy that we had been charged entirely too much according to my insurance company and cancelled right away. We were told that we would be called back in a few minutes by the manager. We are still waiting on that call. However, we were called by a technician to tell us one of glasses were ready two hours later.

Our order had never been cancelled. So, we made a call back to our sales people, Nitza and Caty. We're still waiting on that call also. We got another call from another technician, informing us our of another set of glasses being ready. Again, we explained that we cancelled the order and again the technician said that he was not informed of the cancellation. We called to speak with Natza, we were then informed that the company has a no cancellation policy and would only give a store credit. We were never informed of the "only store credit policy". We were raped and didn't get a kiss beforehand. This company has a trained staff of rip-off artists. Never, never and never again from this company! I am still waiting for a resolution and plan to dispute with my credit card company.

Over $1000.00 in glasses was charged to my credit card that my company claims we should not have paid more that $500.00 for. Still, we do not have the glasses because they are made incorrectly and have a "credit" at this company that shouldn't have been charged to my credit card!

The lens fell out of from the frame. The line that holds the lens broke and when the lens came out, it shattered. The glasses are three months old. The manager said the frames were warranted for a year but not the lenses. The frames caused the problem, not the lenses. Very poor business and buy one get one free does not exist. Trust me. Shop around. We will now and no more buy one get nothing for free.

On Saturday, August 28th 2010, I went to the store with my son and he was forced to get an eye exam first - after the exam he choose a frame which they DID not have in stock and cannot get it at all. The store wants to charge my son for an eye exam - their policy is if you buy glasses you get the exam for free - we think it is not fair for him to pay for eye exam if they cannot get the frame - meanwhile we paid in full. Then I choose glass and got eye exam by their goofy eyed doctor. It seems that he was just wasting time and did not do good exam on me or my son.

I received my glasses on Sunday and there was no adjustment. I told the lady that I do not see clearly; it is kind of foggy - she said it is progressive you would get use to it. I came home and I noticed that there was chip in the corner and the frame is too tight and hurts my nose and gives me a headache. I called to the store right away and Cassandra, who picked up the phone, did care to help me. I also have another glasses that I bought from them a year ago which needs to be fixed and the store has it was supposed to be ready on Sunday and I do not have that glasses either.

My whole family went to them for many years and I used to live block from the store therefore my whole family got their glasses from them. My husband always told us that they are cheating you i did not believe it. They always gave you price and added different charges.

Now, I live three hours away and I wasted whole day at the store; time, gas and also I did not get what we paid for. I want a full refund for both my son and myself and want my old glasses that they want to repair which I paid $273 back.

My daughter was having a hard time with reading comprehension. So, I thought I would take her in to get her eyes tested. My daughter was tested by the ophthalmologist on staff, as well as his assistant. I was advised that she needed glasses.

There was supposed to be a special going on, but apparently the "type" of glasses that my daughter "needed" were not on that sale because I ended up walking out paying $319 for two pairs of glasses. That was on January 19, 2008.

I came to find out that my daughter never wore the glasses as they gave her a headache. She never needed them! This is a scam! I spent $319 dollars on glasses that were not needed. My daughter suffered headaches. I feel that I was robbed.

I went into 20/20 Eyeglass Superstore yesterday Friday October 16, 2009 for two eyeglasses for for my 12 year old daughter. They were advertised $149.00 for 2. I was advised at that time that you would get 2 pairs of complete eyeglasses for $149.00 and also the eye exam was included in the price for children. Also was advised that all yellow dot items were for that deal. Upon inspection of eyeglasses selection it was very hard to distinguish which were yellow or not, you had to find something that you liked and PRAYED that it was a yellow dot item. Everything was completely mixed up (I wonder why).

We finally found 2 items that WERE NOT yellow dots (Didn't see it coming, did you?). Anyway one was a blue dot with a $30.00 upgrade the other had no dot but was a $70.00 upgrade, everything came to $249.00 (I still didn't mind anything at that time though).

I realized that the $30.00 upgrade frames paint was peeling off. I asked if it could be a loaner until my pair came in, it was accepted by management. After I paid and was invoiced, then all SCAMS came to life. The invoiced showed one glasses at $210.00 for the $70.00 upgrade and $30.00 for the $30.00 upgrade, a total of $249.00. Which only means if my pair of eyeglasses is not delivered/in-stock to me I would only get a refund of $30.00 (Does that sound/seem fair? Not to me!).

This whole deal don't seem to be any type of bargain or savings at all, it's just a ploy to steal your money. All disclosures should be openly displayed, but they are not. The only one who knows company's policy is the company.

If you are buying any type of deals from this store, make sure that your items are in-stock BEFORE any payments are made. And certainly DO NOT make payment in full for ANY items that are not received at time of purchase (the day you leave the store). That is the only way you could insure you are not SCAMMED with the 2/$149.00 deal or the buy one get one free deal (RIPOFF).

The invoice that I received did not state NO REFUNDS. But when I suggested that I will cancel the purchase before I picked them up they informed me that there were no refunds (the items were not ready at that time). The glasses were in the store stock and the lenses are already prepackaged in little envelopes (they called them customized, so I could not get a refund before I picked them up (is this a joke, customized).

The glasses were paid in full and left to be fitted with the lenses. I did not want to wait for the glasses, so I left them there to be picked up the next day. They informed me that if my glasses is not received/in-stock I have a choice of a $30.00 credit or another pair compatible price (how will I possibly find one without them making me pay more, RIPOFF.

We had looked through all the glasses in-stock and there was nothing else we liked. If we do/did find something else we would have to take it just so we don't have to the $30.00 credit, RIPOFF. Because they are claiming that the other pair cost $210.00.

I believe I was getting 2 pairs for $249.00 ($149.00 divided into two is $74.50 for each pair plus the upgraded price, $74.50 plus the $70.00 upgrade equals $144.50 for one pair and the next $74.50 plus the $30.00 upgrade equals $94.50. So it would be $144.50 for one pair and $94.50 for the other pair. It's not my fault that they charged me for items that are not in-stock or possibly discontinued.

The district manager believes that the store policy is clear and everyone knows what they are EXCEPT me. The store policy for refunds are not posted and is not stated on my bill/invoice. WHY COULDN'T I CANCEL MY ORDER THAT I NEVER TOOK POSSESSION OF AT THAT TIME. I WAS FORCED TO COMPLETE A FRAUDULENT SALE. THEY SAID NO REFUNDS AND I DIDN'T HAVE NOT ONE OF THE GLASSES AT THAT TIME IN MY POSSESSION, THE STORE HAD THEM AND THEY WERE/ARE NOT FINISHED.

I picked up the pair that they had in-stock today 10/17/09, I still have to pick up the other glasses they have on order, hopefully they have them in-stock.

None of the managers were understanding or cared, but we all reap what we sow.

I went into 20/20 Eyeglass Superstore yesterday Friday October 16, 2009 for two eyeglasses for for my 12 year old daughter. They were advertised $149.00 for 2. I was advised at that time that you would get 2 pairs of complete eyeglasses for $149.00 and also the eye exam was included in the price for children. Also was advised that all yellow dot items were for that deal. Upon inspection of eyeglasses selection it was very hard to distinguish which were yellow or not, you had to find something that you liked and PRAYED that it was a yellow dot item. Everything was completely mixed up.

We finally found 2 items that WERE NOT yellow dots (Didn't see it coming, did you?). Anyway one was a blue dot with a $30.00 upgrade the other had no dot but was a $70.00 upgrade, everything came to $249.00 (I still didn't mind anything at that time though).

I realized that the $30.00 upgrade frames paint was peeling off. I asked if it could be a loaner until my pair came in, it was accepted by management. After I paid and was invoiced, then all SCAMS came to life. The invoiced showed one glasses at $210.00, for the $70.00 upgrade and $30.00 for the $30.00 upgrade, a total of $249.00. Which only means if my pair of eyeglasses is not delivered/in-stock to me I would only get a refund of $30.00 (Does that sound/seem fair? Not to me!).

This whole deal don't seem to be any type of bargain or savings at all, it's just a ploy to steal your money. All disclosures should be openly displayed, but they are not. The only one who knows company's policy is the company.

If you are buying any type of deals from this store, make sure that your items are in-stock BEFORE any payments are made. And certainly DO NOT make payment in full for ANY items that are not received at time of purchase (the day you leave the store). That is the only way you could insure you are not SCAMMED with the 2/$149.00 deal or the buy one get one free deal (RIPOFF).

The invoice that I received did not state NO REFUNDS. But when I suggested that I will cancel the purchase before I picked them up they informed me that there were no refunds (the items were not ready at that time). The glasses were in the store stock and the lenses are already prepackaged in little envelopes (they called them customized, o I could not get a refund before I picked them up (is this a joke, customized).

The glasses were paid in full and left to be fitted with the lenses. I did not want to wait for the glasses, so I left them there to be picked up the next day. They informed me that if my glasses is not received/in-stock I have a choice of a $30.00 credit or another pair compatible price (how will I possibly find one without them making me more RIPOFF.

We had looked through all the glasses in-stock and there was nothing else we liked. If we do/did find something else we would have to take it just so we don't have to the $30.00 credit RIPOFF. Because they are claiming that the other pair they had instock cost $210.00.

I believe I was getting 2 pairs for $249.00 ($149.00 divided into two is $74.50 for each pair plus the upgraded price, $74.50 plus the $70.00 upgrade equals $144.50 for one pair and the next $74.50 plus the $30.00 upgrade equals $94.50. The district manager believes that the store policy is clear and everyone knows what they EXCEPT me. The store policy for refunds are not posted and is not stated on my bill/invoice. WHY COULDN'T I CANCEL MY ORDER THAT I NEVER TOOK POSSESSION AT THAT TIME. I WAS FORCED TO COMPLETE A FRAUDULENT SALE. THEY SAID NO REFUNDS AND I DIDN'T HAVE NOT ONE OF THE GLASSES AT THAT TIME,THE STORE HAD THEM AND THEY WERE/ARE NOT FINISHED.

I picked up the pair that they had in-stock today 10/17/09, I still have to pick up the other glasses they have on order, hopefully they have them in-stock.

but we all reap what we sow. Do they really think that the business will prosper with these deceptive fraud scams?

Nissan replaced a defective car radio for me. The new replacement radio was defective. I brought the car back into Nissan and told them the radio was defective. At sporadic times, the radio volume would lessen to a point where you could not hear it, and eventually devolve into nothingness: no volume at all. The extent of Nissan's testing of this was to raise the volume high, and tell me nothing was wrong with the radio. I told them they needed to do more testing of the radio, but they refused. This was all while the car was under warranty.

I brought the car in again last month, and Nissan naturally now agreed the radio was defective, because it was no longer under warranty. They now will not pay for the repairs and replacement of the radio, despite the fact I was practically pleading with them to find the problem when it was under warranty. I have taken the issue to the corporate level and have not gained any satisfaction. This is basically Nissan hiring incompetent people and not wanting to honor their warranty; and trying to make money off of the consumer any way they can.

On Sept 07 went to 20/20 eyeglass superstore for prescription eyeglasses, they charged $383usd. On Sep11 got a call stating that my glasses were ready to come pick them up, finding out the Rx was filed wrong, they were redoing the prescription.

On sep 15 they informed me that my second pair were in to come and pick them up, to find out they were done wrong AGAIN at this time I did ask for a refund which they refused, informing that they will to anything to make it right, talked to Patrick Purser, he also ask me to find out what type of lenses I got in my old glasses (they could not figure them out). On Sep 18 got back to Patrick informing him that my glasses were DEFINITY ESSILOR, at this time Mr. Purser realized that I had top of the line lenses and they do not carry these, that they will give me similar lenses at an extra cost of $60usd (with no guarantees) I inform him that I will get back with him. After talking it over with my husband we decide to ask again for a refund. That same after noon my husband stopped by and informed to Mr. Purser that the only thing we want now is a refund, Mr. Purser informed my husband that he will get back with him on this issue.

After 3 days and no phone calls, on Sept. 20 around 640pm I decided to call the Casselberry store and ask for an update, they informed me that Mr. Purser had passed the issue to the owner ED, that he (Ed) was at the Melbourne store, I decided to call the Melbourne store finding out ED was not at the store at that time, frustrated by now I informed supposedly Ed's wife that at this time definitely we want a refund, she informed us that ED will give us a call concerning the refund. That same evening around 745pm Mark called our home to informed us that we are no longer welcome in any of their stores that if we step in any of their stores we were going to be charge with trespassing and escorted out with a police officer.

Not only they refused for a refund they will not give me the glasses that I paid for.
I did file a Credit Card Charge dispute with my bank Fairwinds Credit Union on Sep18.

Can you please be so kind and inform me what you guys can do to help me resolve this issue or guide me in the right direction.?