Ticketsplus.com

Metro Entertainment sold me tickets for a going rate of $125 plus almost $100 in fees. When I received the tickets, the face value is $54. The customer service rep told me that they are a reseller, and the price they sell the ticket for is higher than the face value. He exclaimed that I agreed to this in the fine print. Of course, I no longer have access to their fine print.

Also, I received a call from Metro Entertainment after buying the tickets. They said that my card was going to be billed $29 a month for coupons to McDonald's. After I yelled at them for 10 minutes, they agreed to not charge me. We will see about that one.

Tickets Plus has refused to refund the purchase price of concert tickets that were returned to them due to inability to determine if tickets were legitimate or counterfeit.

This company has now changed its name to "Metro Entertainment." I presume that is to escape the many complaints I see for "Ticket Plus" online now. I ordered club-level tickets to the Taylor Swift concert in September (Kansas City). I received an incorrect ticket (downgrade), but only one (not two) with someone else's name. I sent an email to customer service, registered a report with the tracking service and called the toll-free number. The person who answered the toll-free number couldn't help and gave me another number. I left a message.

A day later, someone called me back to tell me I had to mail back the other ticket. They won't send me my tickets. I don't care about the ticket that I have, happy to rip it up, but I have no leverage, and they are holding my tickets hostage. They are requiring me to go to a federal express office, drop off the ticket, and wait until their legal department has confirmed receipt of the other ticket. This is NOT my mistake. I told them to email me the tickets, and I would immediately send this one back. They refuse, saying that I am holding their property. However, this is not my mistake, it's theirs.

I believe this is bad business practice, and they need to send me what I purchased. I asked instead to have them refund me my purchase price, and I'll be happy to send this ticket back. They refuse to issue a credit. This is abuse for THEIR mistake.

They sold tickets twice the price, although the internet posting stated 10-15% cheaper prices. I requested $79 tickets and was sold $49.50 tickets at escalated prices. Plus service fees on top of service fees. When I called to complain the customer service rep said that they were worth the extra charges since they sell tickets that no one can get elsewhere. Since I called on the first day of offering, lying and misrepresenting themselves seems to be what the extra cost is for. Do not buy from this company!

I purchased tickets for Don Carlo in the Met, NY for $573. The tickets (photocopies) arrived costing $115 each and with a person's name on it. It is for my husband's 70th birthday. We will leave for NY from the Netherlands next week and the tickets were meant for the 15th of December. I'm sad and upset, they did a trick letting you know that the requested tickets are not available and proposed one row behind in the same area as requested. I agreed to this not knowing how they will handle this. It is fraud.

Nov. 28th Lori Line Concert in Appleton, Wisconsin - I had purchased preferred seating on line at $48 per ticket. Three tickets plus fees were charged to my credit card in the amount of $345.63. Invoice shows $93 per ticket. I requested first floor seating due to a handicapped friend. I have made many online purchases for tickets and have never experienced such deception before. This company hides fees, UPS charges for FedEx delivery and does not disclose this prior to shipment or purchase.

When I went on line to purchase Jonas Brothers tickets they were only offered thru Tickets Plus. After I gave them my credit card info. I was told they would not be sent until June. The concert is in June. When I called the place where the concert will be (Idaho Center) they said the tickets are not for sale yet. I called Ticket Plus and talked to the manager. I told her I wanted to cancel the transaction. It was only 3 hours after they had my credit card number. She said she would not canel it. I then got an invoice that said the tickets are worth $100 each. I was charged $587.70 for two tickets.

I cannot afford $587.70 for two tickets that I may not even get. And how dishonest to over price them that much. And they are not even available.