Ticketsnow.com

Please take a few minutes to read through this long story as it clearly points out many reasons why you should not do business with TicketsNow.com. I purchased four tickets on TicketsNow.com for game four of the Pacers and Heats series. Not utilizing this site prior, I called customer service prior to purchase to ensure that they would be able to honor the fact that they could guarantee tickets to me prior to the event, even though it was less than 24 hours before the game. Once obtaining confirmation that the tickets would be on time, I placed the order (including paying for the $14.95 shipment fee for them to be delivered to my house). Less than 24 hours later, I was called by TicketsNow.com and was informed that I was able to pick up my tickets (at a location that was 45 minutes away from my house). After inquiring if the $14.95 shipping fee was going to be waived due to having to pick them up, I was questioned as to why. After settling that issue, I went to pick up the tickets at the location they indicated (one hour prior to the event) only to find there were no tickets available under my name and no recollection of the order number that was provided by TicketsNow.

Finally, after waiting approximately 1.5 hours, TicketsNow obtained four tickets to the event, allowing us to miss nearly the entire first half of the game as well as losing our reservation to the stadium restaurant for the game. It gets better. As I was on the phone with TicketsNow.com as they were scrambling around trying to find tickets to replace the ones they had already sold but did not truly have, the supervisor (Colleen) was acting as if she was doing me some major favor by doing her job! When inquiring as to a refund of the charges that TicketsNow.com charged me for essentially missing half of the game, losing my reservation, and basically ruining the experience of both myself and my friends, I was told that I was being completely unreasonable. The final chapter of the story ended with my noticing that not only had TicketsNow charged me the full amount for the tickets, but they charged me twice! The bottom line is that in a business that should be based around customer service (especially when their business model is built upon a legalized version of ticket scalping), TicketsNow.com is the worst company in which I have ever done business. I would suggest that you look elsewhere when looking to purchase tickets!

The same thing happened to me as what happened in other reviews. I placed an order for tickets. After doing so, they called me up and said that those tickets were no longer available. Of course, they offered to sell me tickets at a higher price. Just be warned that if you buy tickets from them and the price goes up before they "confirm" the order, then you are not going to get the tickets you "ordered". Now, I have to go pay double the price to get tickets for this event. Just stay away. They are a horrible company and they don't actually come through with the tickets you ordered.

We purchased VIP Tickets from Ticketsnow.com which were supposed to be at the Box Office. The tickets were not there and when I followed up to do an investigation, their response was, "Oh, sorry. The tickets were picked up." I can't get anything in writing from this company and I'm being bounced all over the place. I'm out of $200 and I didn't get to see one of my favorite artists.

On March 29, 2012, I paid $190 apiece for four Aerosmith tickets from what I thought was Ticketmaster. Ticketmaster in fact had sold the tickets at a significantly cheaper price to someone else. I thought I was the one and only buyer as has been the case with all tickets I've purchased from Ticketmaster. I was also charged a $140 service fee. The next morning, I realized I had purchased the tickets from Ticketsnow instead of Ticketmaster and called to cancel my order (less than 24 hours later). The request was denied. The tickets arrived on Wednesday, April 4. The tickets appear to be photocopies of e-tickets.

I purchased tickets from Ticketsnow.com for an event for my daughter. The reason I chose the tickets that I did is that they had a very specific shipping date. Around the time of the pending shipping date listed on the website and in the confirming email that I received when I purchased the tickets, I sent an inquiry as to when I might expect the tickets because you have to be home to sign for the tickets. I received the response that I would not be receiving the tickets until the week of the event. This is completely not acceptable. They refused to address the issue of the shipping date listed in the purchase offer and they are very sorry. Sorry is not going to work if my daughter misses the event and I am out almost $500 as a result. There are not only tickets involved, but transportation, lodging, all purchased and arranged based on their representation of when the tickets would be shipped.

Read the multiple emails below. I had the exact same thing happen to me. They are not willing to work with you or refund your money. I cannot even get a phone call back from a supervisor. Total rip-off. Do not buy from this site ever.

Huge rip off! I purchased 2 Radiohead tickets at $400.00 apiece for the priest in our church back in January. I was told that the tickets would be mailed. On February 28, I called and spoke to Nancy who said she had the tickets but he would have to go to "will call". I gave her his name and she said the only thing that he needed was his ID. He stood in the "will call" line and when he got to the window, they had no reference of his name nor my name. The reservation number she gave me was no good, the hotline number she gave me (in case of emergency), the mailbox was full. So great job Ticketsnow, you screwed over a priest. This is the worst company I have ever dealt with!

I went to their website to order 2 tickets for Lady Antebellum at Staples Center for March 27th, 2012. I paid $227 per seat, plus $84.50 for service charge, and $14.95 shipping. When I received the tickets they were sold to them for $49.50 a seat. I paid $552.00 for 2 tickets and have to stand the whole time I'm at the concert. They call it GA floor without knowing what GA means, which means general admission. These guys should be put out of business. They are a total rip off. The old saying goes you live or learn. I learned.

I signed on to Ticketmaster as soon as tickets to the Tom Petty concert went on sale - Saturday, 1/28 at 10A for the NLR Verizon concert on April 21st. I was offered crappy seats for the top price tier. I continued to request other seats for 30 minutes. Then the Ticketmaster site went down. The tickets are on sale all over the internet for over triple the price. Seats that should have been available at Ticketmaster for $100 are selling for $500. I called Ticketmaster's 800 number and was offered equally crappy seats. On Sunday, the site was up for about 30 minutes. I was offered the same crappy seats again. Ticketmaster and the ticket scalpers need to go directly to jail. Tom Petty, you won't be playing for me. You are playing for the 1%.

I paid $85 ea plus $40 processing fee for Mike Epps tickets to the Feb. 10 show in Atlanta. I received $49 (Ticket Master) tickets from TicketsNow.com. Would I have known I would have went to Ticket Master website directly. I basically paid them to screw me over.

Do not use this site!

Ticketmaster made Radiohead Miami tickets unavailable on first day of sale but sold them at 500% mark up on Tickets Now. Anyone with a similar experience should email the Department of Justice at concert.industry@usdoj.gov.

Ticketsnow is a big rip-off. I spent $450 on two tickets to Wicked, thinking that I was getting front row, left center. We were so far left we could not even see most of the play! We missed so much not being able to see! It was a special gift for my friend and I kept saying "we have really great seats." I was totally embarrassed when we could not even see. Having spent good money in this economy for what I thought was going to be a special evening and have it ruined by Ticketsnow. Do not buy from them!

Tickets Now is horrible! We ordered Boise State v. UNLV football tickets on August 15, 2011. We paid a $10 handling fee plus $65 per ticket. To add insult to injury, we paid an extra $14 for overnight delivery as the tickets had not arrived just prior to the game. My math says that the per ticket price adds up to $89. When the tickets arrived, the face value was listed as $9.50 each! The seats were terrible and we felt ripped off! Never use this scam! !

This website (ticketsnow) does not list incurred extra fees and is completely fraudulent! Beware!

Following a finishing breast cancer treatment and surgery, I bought 3 tickets for Jimmy Buffett Bristow Virginia concert on April through Ticketmaster, which routed to Tickets Now $136 plus tax and fees each, totaling to $694.62. The concert was cancelled due to Hurricane Irene. Tickets Now will not refund the ticket price of concert cancelled due to Hurricane Irene even though we cannot attend the rescheduled date. One flew in from Tampa to Virginia for the concert and two of us are both out of town on business on the rescheduled concert date! Absolutely unfair.

I ordered four tickets for my mom's birthday to go to the Giants' game in San Francisco. It was a big occasion, so we were looking for tickets around the 100-150 dollar sections. After looking at three different websites, we decided that the best seats were available at ticketsnow.com for 130 dollars per piece. We ordered four tickets plus tax and shipping fee for over 600 dollars. We were surprised by the price but hoped that the seats were really worth it. A few days later, we received the tickets in the mail and our tickets had a face value of 42 dollars! Now my whole family is upset and my mom's birthday was ruined! NEVER again will we use ticketsnow.com!

Purchased what was advertised as VIP Preshow Party tickets for the U2 360 Tour on June 29, 2011 from Ticketsnow for $124 on 12/19/10. And instead, received wristbands on 6/23/11 for an "ULTIMATE TAILGATE PARTY", which was just burgers, dogs, and beer in the parking lot. While the real VIP party was going on in the stadium, we were 150m away in the parking lot. COMPLETE FALSE ADVERTISING. REFUSED TO RETURN MONEY.

We purchased four tickets from TicketsNow.com for the X Games at the Staple Center on July 29, 2011. They charged us $79.00 per ticket, and the face value of the ticket is only $32.77. They over charged us by $46.23 per ticket, and total overcharge was $184.92. Plus a service charge of $58.48 and delivery charge of $14.95. We paid a total of $389.43 for 4 tickets, and it should have only been $131.08.

I ordered two tickets for the lower bowl in the Quest Center. I was charged for tickets in the lower bowl and received tickets for the upper sections. The base price of the tickets I paid for was $109. The tickets I received showed to have a cost of $35.

My daughter paid for tickets with ticketsnow .com. months earlier for the super cross event in Las Vegas for the 5/6/2011 or 5/7/2011 event. She saved for months before purchasing the tickets. Upon leaving Arizona driving to Las Vegas, when in Las Vegas she could not find the tickets and realized she left them at home.She called tickets now at 7am in the morning and informed them of her situation. Trina said she would get back to my daughter 9 hours later .

The event was that evening. I called this extortion company and talked to a Gina and she told me it was none of my business who the 3rd party was. I was so mad. I asked to talk to a supervisor, Colleen referred me to a Vito which never gave me a return phone call to this day. My daughter deserves a refund and an apology for running a racket company.

I started to enter information to buy tickets for a show in Washington, D.C. I called my wife before buying the tickets when she told we would not be able to go. I exit from the web site and got an e-mail invoice a few minutes later from Tickets Now. I called Tickets Now immediately within minutes of getting the e-mail and told them I never hit a proceed button or continue button and that I don't want these tickets.

A woman there, Betty **, with an oh-well attitude, said all sales are final. I told her I hit the "X" at the top of their site to exit the program, and that I never bought the tickets. Anyway I disputed this with my credit card company. We never went to the show and now they are charging me $215 for a show we never went to.

This is bad business no matter how you look at it. I called them and my credit card company within minutes of the sale going through, and again, once my wife told me not to buy the tickets, I exit from the web site and somehow they, Tickets Now, proceeded with the sale

My husband bought tickets to a North Carolina Tarheels game and bought $50.00 tickets in the lower level. When the tickets arrived, they were $10.00 tickets and for the upper level. He paid $198.00 for the tickets and each ticket was a $10.00 ticket. He called Tickets Now. They said they would not refund him the difference or make it right. I have tried to call and haven't reached anyone. I will take this matter to my bank and to the district attorney and to the BBB! I will never buy from this place again, not ever! Beware!

I purchased Rascal Flatts tickets on April 24, 2010 for a scheduled show on Sept. 9, 2010. I paid $491.333 for these tickets. I also had to book plane fare and hotel for Virginia Beach because this is where the show was being held, which was another $1,000.00 dollars. We landed in VA Beach on Sept. 7th and on Sept. 9th, the scheduled show, we called the front desk of the hotel to ask for a driver to take us to and from the Rascal Flatts show. The hotel stated I don't think Rascal Flatts is in town.

We called the Tickets Now where I purchased these tickets and they said, "I don't know, let me get back to you". So all day on my vacation I was going back and forth with Tickets Now. Finally they said, "oh the show was rescheduled in July and you missed it". After I explained everything to them and I was in VA now and all the money I sank in, they also said, "you must have received an email or call that the show was changed". I stated I did not receive anything that is why I am in VA now and out of a lot of money.

They said if I mailed the original tickets back to them and prove I did not use them, they would give me a full refund. I went to FedEx that day, with tracking number #** and spent another $20.00 dollars for priority mail to receive the next day. I tracked the tracking number and they received the original tickets. This was all back in Sept. I also called my credit card company to state what was going on. I got a refund back in September so I thought I was all set. Now I get a letter from my credit company they were reissuing the charges back to my credit card. I am beside myself, I can't believe this is how they do business. This is totally unacceptable and I am looking for a resolution on this as you promised back in September. I did everything you asked me to do. I am already out of pocket total $1,500 dollars for a concert I never got to see.

This seems to be a similar scam as most. I ordered only four tickets and "mysteriously," the screen went back to eight! Fraudulence was confirmed once I called them immediately and heard the scam. They have "no refund policy." Total scam.

I purchased two tickets to a concert that was cancelled. Ticketsnow.com gave me 7 days to return tickets back in order to receive a credit for the purchase. I sent the tickets back right away in the mail thinking that they would receive the tickets by their due date. Two weeks after, Ticketnow due date the tickets were "rejected" and I received them back in the mail. I called Ticketsnow.com customer service and was told that I should have sent the tickets back by FedEx and that there is nothing they can do to get me my money back.

Same story as all of the other complaints. I tried to order 2 tickets to a show at Carnegie Hall and I ended up with 8. Of course, TicketsNow refuses to cancel the order. I know that I never entered that I wanted 8 tickets and I feel the site is intentionally confusing to the point of fraud. I know there's nothing I can do legally. I just placed the order, now I'm just hoping I actually receive the tickets so I can attempt to resell them myself.

I purchased 2 tickets online for the Phoenix symphony. This Ticketsnow site made an error in the issuing of the tickets and could not deliver the tickets for the correct performance. They said that they would not process the order from my credit card, but they did and effectively stole $76.96 from my account. I have been unable to contact them to get my reimbursement.

I ordered tickets to a Vikings game on August 22, 2010. The next business day, the funds were deducted from my account. After a week of absolutely no response from Ticketsnow.com, I sent an email inquiry as to the status of my order. I received a canned "we will respond within 24 hours" reply. After another week of no response, I inquired again through their website with the same results. I also used their "what's the status of my order" link on their website, which promptly notified me that they had no record of an order under my e-mail address. In order to recoup my loss, I filed a fraud complaint with my bank.

We ordered two tickets to the Reds playoff game for October 10th. It was bad enough the service charges were not specified and high in addition to the Fedex charges, but we accepted that as the tickets were a special present to my 16-year-old daughter who is a big Reds fan. We spent more than we ever dreamed we would.

We were aware our purchase was final when we hit the last button and a nice little message pops up after you finalize the order with a link to Facebook saying you should let all your friends know you are going to the Reds game. I thought my daughter would like this. She was so excited. However, the next day, we got a message that the tickets were "no longer available" and they had nothing left in that section. Worse yet, the tickets they had were not as good for higher prices. Oh yeah, and the Facebook link button was a total advertisement for their website that went directly on my Facebook page. I could not get it deleted. I will never purchase from this company again.

We were charged $100 for 3 tickets to an A's baseball game that were only $13 each.

I went online to buy Paul McCartney Tickets and the price quoted was $156.00 per ticket plus charges. The total was $406.00. They misrepresented the price of the tickets. The tickets are $95 apiece. I should have known better. I will never buy anything again without first checking into it.

On July 12, 2010, I purchased two tickets for my parents to see Joel Osteen. The tickets were listed for $250 each with the total coming out to $607.45. My parents received the two tickets in the mail three days later and informed me that the tickets that I had purchased online for $250.00 were actually only $15 each. This is obscured and I feel like I was taken advantage of. How can this website be allowed to inflate tickets? Can you please look into this matter and help me out? Thank you very much for your time and I hope to hear from you soon.

Ordered 2 tickets for Stanley Cup Playoffs $1,000 + game and they arrived a day after the game. No call they guaranteed a refund and refuse to make good. Hours on the phone, Fed Ex confirms no attempt to deliver on game day. Out $1,200, but I am contesting with credit card company.

I bought tickets to the motocross races in Utah. I paid $75.00 per ticket. When I got to the races, my tickets were not for the seats I paid for. I could have bought the tickets for the same row of seats for $10.00, not $75.00. I called the company when I got home and they said they buy the tickets and resale them and there was nothing they could do for me. I totally got ripped off and would not recommend this company to anyone! They are a rip off company!

I e-mailed ticketsnow.com to order 2 tickets to Lady Antebellum concert in Mansfield Ma on July 17th 2010. When it prompted to buy I did for Section 3 Row L, when I gave all my information and my credit card info and the transaction was already done, I noticed I had the wrong seats. They gave my Section 7, row K. I immediately called customer service and they told me that there was nothing they could do.

Also e-mailed a manager and they told me the same thing. I will never order tickets thru this company again. I think the consumer should be aware of this. It's a scam. I am not accepting the tickets once they arrive at my door and we are disputing with our credit card Company. Please let people know what this company is doing.

I am just another person writing to warn people never do business with Ticketsnow because they are overpriced and it is basically a ripoff with no recourse. Customer service basically tells you that it's buyer beware and that even if the tickets were ordered online one minute before by a mistaken click, it is buyer beware and you are basically stuck. This is a unethical business that should be put out of business.

I found their website online looking to buy 2 tickets for the Tom Petty concert in Oakland, CA on 6/5/10. They listed 2 tickets for $392.00 which would be shipped to me via FedEx. So I clicked to buy and was initially shocked to see that their listing Quantity 2 at $392.00 did not mean that was the total price but that is what they charge per ticket. Their website is deliberately, if not, criminally misleading. So, I wrote this off to being tricked and figuring I was just stuck.

Then I was doubly shocked when they contacted me about 15 minutes after placing my order and advised me they were not shipping me the tickets FedEx which they charged me $14.95 for shipping costs and I would have to wander around Oracle Arena an hour for show, call some phone number and hopefully meet some guys they were sending to deliver me the tickets in person. I advised them this was totally unacceptable and that I had been charged for FedEx shipping so that is what they should do. They refused to honor my request so I said cancel my order.

They refused to cancel my order and when I said they should at least send by the $14.95 for shipping since they were not providing that service, they refused to refund my shipping charge. In fact, they had the gall to tell me that they charge for shipping whether they actually ship tickets or you have to pick them up at the event.

I went on to tell them their website was misleading and dishonest by not clearly stating ticket prices, service charges and definitely not stating their shipping charges. At this point, I was told all charges would stand and whether I like it or not, I am stuck. Ticketnow's unethical and misleading business practices through their website caused me to pay $943 for 2 tickets that were supposed to be shipped to me instead of approximately $470. I will have to adjust my schedule and give at least another hour of my time to get to the venue early and wander around hunting for their so called contact person to get my tickets. Please take action against these people. Please penalize them for their sleazy actions and get them to correct their misleading website and practices or shut them down!

A charge was made to a business checking account using the debit card in the amount of $487.95. When contacting Ticketmaster, they refused to provide any information on the charge. They directed us to our bank to file a dispute and were not willing at all to explain the charge, which I think is ridiculous. To add more salt to the wound, when I asked for a supervisor, the customer service representative told me that she didn't have a supervisor nor they have a billing department. We will take it with our bank and we will dispute the charge and we shall prevail. What it is outrageous is the fact that you have a vendor who charges your credit card and then refuses to explain the charges. Am I in the USA? What's wrong with this picture? Consumers out there: beware of this company and the potential scam that they may be running!

I wanted to purchase 2 tickets for Radio City Christmas Show. I found tickets on Tickets Now. Found the date and seats I wanted and saw that 11 were available. I clicked "buy now" and was sent to the next page to fill out a form with my information and credit card. I never chose the number of tickets I wanted. It automatically populated a form with all 11 tickets, but this was off to the left side and not on the main area of the page where I completed all the information. At the end of the form, you are told to click submit and so I did. Having done many many online orders, I assumed the next screen would be the confirmation screen where I confirmed all my information was correct as well as the order amount. This is standard practice in online ordering, especially when there is a no refund policy.

Imagine my surprise when the order was suddenly complete AND my credit card was charged for over $1600. I was in shock and immediately called but the offices were closed. I then found an email address online and asked for help. I also found an email address in the order confirmation email I received and emailed it. All this was within minutes of completing the order. The next day I got an email from Tickets Now telling me there was nothing I could do. I was responsible for the tickets and the money. I called customer services and was told the same. I asked for a manger and was told the same. She said she attempted to contact the owner of the tickets and they would not refund my money. They would not help me and offered no assistance.

Tickets Now should be held accountable for a website order form which is confusing and leads customers into purchasing unwanted tickets. I think a law suit should be filed on behalf of myself and others who have been tricked. I cannot believe that they were unwilling to help me. This was an honest mistake. Even the airlines will honor a refund in cases like this. Clearly there is an issue with their order process. There only suggestion was I take possession of the tickets and attempt to resell them myself thru Tickets Now. This is not reasonable because Tickets Now charged me an almost 20% fee per ticket for a total of over $200 and they would then charge a fee of 15% to sell them so even if by some miracle I could resell them, I would never recoup all the money.

My Mother wanted to buy some tickets for a show here in Atlanta called Cavalia. She went to a website selling tickets. She thought she was buying from Ticketmaster or a Ticketmaster outlet as it stated Ticketmaster on the website. In fact, they have nothing to do with Ticketmaster and state in small print that they buy from Ticketmaster and resell the tickets. She was not aware of this. In addition, she put that she wanted to but 2 tickets for the show. She was billed for 10! It showed 10 on the receipt even though both of us knew (as she asked me to review the ticket information before she hit submit) that she had put 2.There was obviously an error with the website or the computer. My guess is the website.

But I will stick with facts.When she called to tell them there was a mistake and would like to cancel the order, they simply refused. We then looked at the tickets she had ordered and the section. She had bought the $130 tickets as she knew those were good seats. Well, what they didnt list when she bought them was that these were $44.50 tickets in the very back with a partially obstructed view. The show is not sold out so trying to resell these is next to impossible. I just cant believe they would be so deceiving. She meant to order 2 tickets in a good section and ended up spending $1500.00 for 10 seats in a horrible section. She is retired and living on Social Security and a part time job and this was a Christmas present to me (her son) to take me to this. And now she has been very upset and stressed as this is too much money for her to be without.

I know the terms and conditions ask for the medical form but they also state they comply with all laws yet are not willing to let me use the my rights in this situation. I cant afford to take a $300 loss if I bought the insurance and tried to cancel and am using my rights to do so at the time.

Bought 2 tickets to see Jersey Boys, 9/21/09, Got tickets and the face value on each ticket was $45, but I paid $251.78!

I have the same story like the rest of these innocent people on this website in regards to Ticketsnow/Absolute tickets! We have all been frauded & taken advantage of. We are on here to seek justice not only for ourselves but also so these companies never do this again to anyone! It is only a matter of time that they screw the wrong person like a judge or an attorney that actually has the power to do something about this! This is just unethical & we all deserve our money back. I am sure we all agree to pay the amounts we were supposed to be charged, not the amount we were scammed for! I feel for all the people on here like myself & let's hope our day will come!

Tickets now is a middle man company that sells products they don't have. do not use this company as all they do is collect credit card numbers and then email you to say they couldnt get you tix. this company should be shut down for thier terrible buisness practices. unautherization of my credit card number resulting in a big mess

Please, I have a very unpleasant issue to solve related to U2 tickets bought for the concert in Giant Stadium/New York originally in Sep 25th.

I have purchased the tickets in June 28th through TicketsNow, since the event was sold out already. Since I really enjoy the band my whole trip to US was based on the Sep 25th date, that means hotel, flights, insurance, everything. All these information can be checked as I have kept all originals with me.

Well unfortunately only in Sep 4th, I was noticed by email that the date of the event was changed to Sep 23rd. In such a short period I was not able to reschedule the whole trip plan that was already paid. Anyway the cost of changing would make the trip impossible due to the fees charged by the flight and hotel operators to make changes.

To make a long story short, the whole plan colapsed. I called the Customer Service to inquiry about reinbursement and I was told that this policy is not valid since the event was postponed (???). How can this be? I do not leave in US, I'm a brazilian citizen and the show was expected to take place in Sep 25th and everything was done on that basis, it's impossible for me to change plans like this.

As a customer I think this is a case where reimbursement may be applied, specially because I do not leave in US. I tried all available channels as described above but this is a special matter and they're not prepared to deal with problems from foreign clients.

Please, I need to solve this issue quickly. I'm a great U2 fan and never heard about any potponement of the band. It was very disapointing to miss the event which took me several days to plan and also 360 dolars for 2 tickets.

THIS COMPANY NEEDS TO BE PUT OUT OF BUSINESS!

I went on House of Blues.com Atlantic City (website) to purchase tickets, i have done so before. this time it sent me to purchase tickets from ticketsnow.com, in any case i purchased 4 tickets, and received my confirmation, a day later I receive an email invoice, that states a service charge of 46.80 and in very little print at the bottem of the invoice it says we are an individual co. and charge more than whats on the face value of the ticket. and cannot cancel or get refund, when i called them they said i agreed to these terms and conditions. i am extremely upset, this company has over charged me $173.00 compared to Ticket master. and yet they say they are a company of ticket master? this has never happend to me before, this is a compete shaft.

they were sold originally for $39 each.

I don't mind TicketsNow making a fair profit and even paying the cost of shipping, but it is clear they must either buy big blocks of tickets and or using private individuals to do it (with these individuals receiving some kickback to go on line to do it). At the concert, there were plenty of empty seats up the in "cheap" seats where my daughter and I sat, as well as below. The concert was not "sold out" as it had been hawked. Ushers were selling "upgrades" for $10 all over the place. I want to save future ticket buyers the outrage of paying unreasonable prices. TicketsNow charged us double the ticket price and a service charge on top of that - This is outrageous. Please do your best to stop this practice.

Back in Dec 08, tickets for Kenny Chesney's summer tour went on sale. Ticketmaster had no tickets available, so I went on Ticketsnow. I specifically ordered row 31, knowing that this would be at the end of the catwalk. I paid over $375/ticket, but was excited that my row is near where the performers are. My confirmation noted this row, as did the shipment notifiction.

Well, I received my tix today, and they are row 9. FYI, the way the stage is set up, I will have a great view of all of their backs (for $375 a pop) I called customer service, and after 10 minutes of waiting, I finally spoke with a rep who told me that "9 must be better than 31". She then became completely rude when I tried to find out why they offered row 31 if it was never available. She kept telling me to "read the terms of the sale". I was shaking because I was so mad.

I asked to speak to a manager who also became argumentative with me. I have never seen such deception and lack of professionalism. I vow to write to the Attorney General's office in Massachusetts, my rep in Washington, as well as the artists whom I see that use Ticketmaster / Ticketsnow. The first rep I spoke with repeatedly denied that they had anything to do with Ticketmaster. She then said "we are owned by the same company". Complete joke.

I bought some Cubs vs Sox tickets for June 18th of this year. The tickets were priced a little cheaper at first sight compared to some other listing sites. So I decided to buy them. Then I realized there was a service charge and a 15-dollar shipping charge. I paid for the tickets and realized it said 2-day shipping. By the way, that was the only shipping option they had listed. So I called them up and asked if I am going to receive the tickets on time. I believe the guy who I spoke to was John. He said I would have to pay an extra $10 if I wanted to receive the tickets. Then I told him the only reason I bought these tickets was it was cheaper than on StubHub and I thought it was going to be e-tickets since the game was going to be played next day in the afternoon.

The guy was rude and he said he doesn't know how StubHub does their business and he doesn't know what is an e-ticket. I then told him I don't want the tickets. He said I couldn't cancel the tickets. Then I told him, "Your policy states that if you don't receive the tickets on time, then your money will be refunded" In that case I will wait 2 days and get my money back. Then he told me, "Let me check with the seller," and told me everything was taken care of.

I purchased tickets off this website that said closest to stage. They had a high price and thought that was reflective of their value. When I got the tickets, they were printed with a much lower price, and in addition, the tickets state on them that there is a possible obstruction to the view. I would have never spent $1300 on tickets that had a possible obstruction. These tickets are currently on sale for $100 bucks each, so I've over paid $900 for possibly obstructed seats! I would have never made the purchase had I known I was not guaranteed a clear view.

Today, June 2, 2009, I placed an order through Tickets Now (under the impression they were Ticketmaster), for Dora Live tickets. I was a little surprised to see that the tickets were $70 each, but figured it's a children's event, and kids are expensive! Anyway, I placed the order for 4, and for shipping, I noticed FedEx charged $14.95. Why did I need the tickets so quickly? The show isn't until the end of August! Not to mention that there was a $10 service charge. I thought it was steep, but went ahead and ordered them, because I was under the impression that the tickets were selling fast!

When I had put in the number of tickets I needed, it came up four in a certain section. It was very misleading, and I thought it was going to sell out! After my order was placed, I went onto the venue website, to find our seats. Lo and behold, I noticed they were selling the same tickets for $40 less, with no shipping charges! How is this fair? This is absolutely ridiculous! I immediately sent Tickets Now an email (supposedly to a manager), and called them as soon as they opened. The guy told me I could not cancel my order. How can they get away with this? I just paid $180 more than the venue is selling the tickets for! Something needs to be done! They have to be stopped!

I have just finished reading through the list of complaints about TicketNow, which is apparently a subsidiary of TicketMaster. I also have no problem with companies making a reasonable profit, but TicketNow's business practices are downright deceitful, astoundingly so. I wanted to buy Gypsy King concert tickets for June 6, 2009. I was directed to the TicketNow site. I paid $124 each for four tickets. I thought the price was a bit steep, but it still seemed believable if the seats were as good as the note suggested.

I was also confused by the info box that told me how many tickets were left. I thought this referred to tickets for the entire concert in general and that I had to purchase quickly before the concert sold out. When I went to purchase, I saw a $14.95 charge for FedExing the tickets. That also seemed steep, but I accepted. It was not until after I purchased the tickets that I saw that I had been billed an $18.60 service charge for each ticket. Furious, I then did some research and found that I could have gotten the same tickets for $65 (and that there were still plenty of tickets left).

So my total was $585.35 for something that could have cost as little as $267. I called TicketNow and was given the same line about reading the fine print, about the difference between the face and market value of the tickets. Market value? With the great number of tickets still unsold for this particular concert, TicketNow has nothing to do with actual market value. Totally deceptive, disgusting business practices. Can anything be done?

As soon as saw this I called my credit card company to cancel the purchase. They told me the transaction went through and I have to call TicketNow. When I got hold of TicketNow they told me No refunds or exchanges.

I went onlint to TicketMaster to purchase 4 tickets for Chick Corea - 23 April 2009. I was redirected to TicketsNow.com where the tickets were shown to be $104.00 each. I concluded my transaction, but was shocked when I got my credit card statement - I had been charged $1896.35! $409.00 per ticket and a $243.40 service fee! THIS IS SO COMPLETELY OUTRAGEOUS, and cleary a terrible scam.

Thinking it might be a terrible mistake, I immediateley contacted TicketNow.com Customer Care sho said it was too bad, and that I should've read their terms and aggreements, and that everything is quite clearly stated on their website prior to making the final purchase. This is not the case. I am quite a savvy internet shopper, and am well aware of what I'm doing online, when it comes to using my credit card.

I have my credit card company doing an investigation. They have come back to me with all the evidence presented by TicketsNow.com, which basically states that I accepted to pay $409 per ticket and the $243.40 service fee - it is their word against mine.

I'm not satified, and after doing some research of my own, I came accross this website all these other people who have had the same awful experience.

THIS CANNOT BE TOLERATED AND IS UNAMERICAN. We work hard for our money and will not accept companies like TicketsNow.com get away with stealing it.

After a previous complaint regarding the same transaction, this current complaint also deals with the purchase of tickets for a Bruce Springsteen concert at Nassau Collesium for Monday, May 4, 2009. Tickets Now sent me an email which states in writing that Tickets Now guarantees that you will have your tickets in time for the event and it is now less than 24 hours prior to the event and I still do not have them.

I intended to take my tickets to work with me and go to the concert straight from work tomorrow (5/4/09) Since I work F/T, after leaving my home at 7AM tomorrow, I will be home before the event to pick up these tickets if they should arrive tomorrow. Not having received these tickets by now is outrageous! I phoned Tickets Now and they advocate calling again and try to see if tickets can be emailed to me or going to the local FedEx office tomorrow to try to pick up the tickets.

I cannot afford to spend my day of work investigating and tracking down these tickets. The customer service representative that I spoke with on the phone was not helpful. I expected him to guarantee that the tickets would be in my hands at the earliest possible time tomorrow.

The entire experience shopping for tickets with this company has been a nightmare. They have not been helpful or professional. After initially overcharging me by more that 50% the face value of the tickets, they are now making my receipt of the tickets not only inconvenient, but potentially impossible. What recourse do I have under these circumstances?

I went to TicketMaster to buy 4 tickets for the Britney Spears concert in Anaheim on April 19, 2009. I planned on buying 4 tickets for $600 total. The site redirected me to ticketsnow without any notifcation and I ened up buying 4 tickets from a completely different site that were three times the face value. They charged me $589 a ticket plus an $88 fee on each of the four tickets).

I have used TicketMaster before so I am familiar with their system. The website is now designed to purposely redirect you to a secondary vendor (TicketsNow is owned by TicketMaster). I found out that TicketMaster's CEO apologized to the Bruce Springstein fans when they had several complaints about this very issue. They even reimbersed them. They would not do the same for me however, I did not have a congressman helping me like the Bruce Springstein fans did.

I spent months disputing the charge with the company and even tried to get my credit card company to help me. I also find it strange that TicketsNow, a company by TicketMaster, had a plethora of tickets to sell before the PRESALE even started. There is a definite conflict of interest occurring and I hope someone will invesitgate.

I lost $2100 dollars. My tickets on ticketmaster only would have cost $600.00 and I was charged $2700.00.

My wife and 11 old daughter went online to purchase tickets for a Canadian concert for the THE JONAS BROTHERS. They thought they were deaing with Ticketmaster. We ended up paying double the face value plus all funds in US Dollarsfor a canadian event that should be avialable in a canadian dollars. The customer service department refuses to reverse the charges. This is nothing less than ticket scalping. Where is the legislation to protect th consumer.

Cost us ove $200 in extra charges plus a great deal of aggravation.

I placed an order online 3/27/09 through Ticketmaster for 2 Seattle Mariner tickets for a game scheduled for 5/24/09. I was redirected to TicketsNow. I ended up with my total being $194.95. When I received the tickets they we're printed at $40 each. That's more than a 50% increase!! I called TicketsNow and was told there was nothing they could do and all sales were final. I'm mad to say the least!! This is a rip-off!!

I have no recourse unless someone can inform me of another option. I'm out way more money than I should be. And from looking at the internet, this is happening to many people.

I went on a radio station web site promoting a presale through Ticketmaster to purchase advanced sales tickets to the Kenny Chesney concert in Philadelphia, Pa. I was trying to purchase tickets quickly due to the time restraint they put on you, and was redirected to Tickets Now, and bought tickets with a face value of $99 for $185 a ticket. Plus enormous fees. I bought 2 tickets, and this was supposed to be a presale. I am discussed and totally broke, and very untrusting right now. This is a disgrace.

I am very unhappy. I don't understand why Ticketmaster would redirect a consumer who is trying to buy tickets during a presale to their other company that charges double. Economically, these tickets are expensive and we really shouldn't be indulging ourselves and now it is costing us double.

I feel like I have been scammed. I bought two tickets for $730.25 for the Beatles. When I received the tickets, they were priced at 30.00 a ticket. Then I found out they were not for the concert I wanted. Their website was not clear that this was a cover band. I wanted to go and see Paul McCartney and Ringo Star. Why would I pay that much to go see a cover band. And why would I pay $730.25 through TicketsNow when I could have bought these tickets for $60.00 from the venue.

There were still many tickets available. I called TicketsNow and explained to them the mistake and they laughed at me and said there are no refunds and that I would be surprised how many people do not research They bank on people not researching these tickets so they can rip people off. They also said that they don't monitor the websites and they don't monitor what the tickets are selling for.

I am not usually a complainer, but this hurt. My only dream was to go see the rest of the Beatles in concert. I now will not be able to do so. And I will never buy anything else on-line, this taught me that it is legal to scam consumers. Plus with the economy and my company layoff people/cutting back hours, I could not afford just throwing $730.25 is the garbage.

I purchased 2 tickets for the JO Dee Messina concert for 04/17/09. I was supposed to get two tickets for VIP 4th Row - Row D - Seats 1 & 2. Instead, I received tickets for Section E - Row F seats 13 & 14. I purchased these tickets to get as close to the stage as possible. These are not what I ordered. I emailed TicketsNow 2 times and and called their customer service dept three times.

I spoke with 3 Customer Service Reps. Three of the reps, Rubin, Derrick, and Veronica said they would call me back. I have not received a response from any one. One reps name is Rubin. I called him 2 days later and he never called back. I also paid a $34.00 service charge for tickets that were way over priced. This is outrageous.

I want some compensation for not getting the tickets that I was supposed to get. I was charged a hefty service fee for these tickets that were marked up 3 times the face value.

I haven't been taken like this in a long time! I feel like I've been completely robbed! I purchased these tickets for BeattleMania so I could take my girlfriend who loves the Beattles. Come to find out that there were many tickets available for $25 dollars a piece and to make things even worse, when we arrived at the show and because I made the mistake of not looking closely at the tickets I was told they were for the 10:30 p.m. show and not the 8 p.m. which is what I had ordered.

I ended up paying $250 dollars for a show that should have cost me $50. I don't have a problem paying a reasonable price but this was absolute robbery. Your company says that you are a member of the Better Business Bureau. This transaction was not right. I'm hoping that you will do the honorable honest thing and offer some sort of refund. I'm not one to complain but I felt so taken that it really destroyed the remainder of the evening.Robert T is the name on the Ticketmaster tickets. I assumed that because this company was a subsidiary of Ticket Master they could be trusted. Obviouslu not. I go to quite a few shows but will never do business with either of these companies again. I will also warn everyone I know what a shady business these companies are.

Paid 5 times the actual value for these tickets, not to mention the total embarrassment felt of being so seriously taken.

On Jan. 30, 2009, my son purchased 4 tickets from TICKETS NOW for a "Phish" concert occuring at the Jones Beach Theater on 6/5/09. The Ticketmaster website sent him directly to the Tickets Now website. As Ticketmaster sells tickets at face value plus service charges, he assumed the same would apply. He purchased 4 tickets for what he thought was a TOTAL of approximately $250 as he was aware the price of each ticket was to be ~$60. In fact, the price of ~ $250 was PER TICKET: a total purchase to $1,123.55! The Tickets Now website is intentionally misleading:the number of available tickets appears in a box with a price next to it which is easily misconstrued as the total price. Also, the information about the total cost of your purchase is off to the side, rather than in the customary location above your acceptance of the purchase. He immediately called Tickets Now and was informed that the tickets were non-refundable.

I have made multiple phone calls, and spoken with managers who no longer return my calls. Of note, is the fact that these tickets were sold at this outrageous price at a time when the concert was NOT sold out. It is NO COINCIDENCE that Ticketmaster directed the request for tickets to Tickets Now since Tickets Now is a subsidiary of Ticketmaster; and LIVE NATION, (the primary distributor of tickets for this concert) is in negotiations with Ticketmaster to merge! Weeks AFTER I began disputing these charges, news came out that Bruce Springsteen concert tickets had been sold in the same way: Ticketmaster directed you to the Tickets Now website where tickets were sold at highly inflated prices. Those who disputed the prices of Springsteen tickets with Tickets Now HAVE been reimbursed the difference between the face value and the inflated price. I have not been able to get the same satisfaction. I would be happy with either a refund of the differential OR a full refund without the tickets. Incidentally, I have not received my tickets.

On January 30,2009 I purchased a Phish concert ticket for my son, Michael. I was trying to do him a favor as the tickets sell out quickly and he was at work.I tried to go through Ticketmaster and was diverted to TicketsNow. I thought the price was steep and within a half hour I contacted them to cancel the order.Ticketmaster said since it was so soon after purchase that they should be benevolent and reverse the credit card charge and cancel the ticket order. To no avail--they were NOT kind and gave me (I suppose they're correct)the speech about reading the fine print.

Please knwo that I purchased these tickets almost 6 months in advance of the concert. Within weeks of this experience I read about the Bruce Springsteen fiasco with TicketsNow and Tickermaster and feel they did the same thing to me only a different venue.I have emailed and called to know avail and have two disputes against them with my credit card company. All I want is the difference of what the ticket should have cost and the amount I paid reimbursed back to my account.

Ticket now: I purchased Tampa Bay/NYY tickets at 117 per ticket, when I got the ticket the face value was $60. I can understand a handling fee which I also paid but how can the get away with such a large mark up. To be sure I'll spread the word and will never buy again from ticket now.

ON 2/2/09, I purchased Bruce Springsteen tickets for the LA concert (April 15, 2009.) I was redirected to TicketsNow (15 minutes after the sales opened!). I paid over $645.00 for two tickets with a face value of $98.00 each. I just now got the tickets in the mail. I did not know I was not purchasing from Ticketmaster. I am mad and I want to get my money back. This is a scam. I was also told I was purchasing tickets for the pit. I was found out this was a lie. The pit tickets are distributed in a lottery on the night of the concert. Can you please help me?

Over paid by more than $400.00 and was a victum of Fraud. There are no tickets sold for The Pit.

I went to Ticketmaster.com to purchase two Springsteen tickets. I went online at 10:15 a.m. (15 minutes after the tickets went on sale). I got redirected to TicketsNow. I ended up paying 647.45 for two tickets that have a face value of $98.00 each. I did not realize I was not buying tickets directly from Ticketmaster. How can I get my money bac?

Over charged by more than $400.00

4 tickets for the Eagles consert at the Sprint Center in KC MO ornered online. We had to go to Tickets Now because we were unalbe to order thru Ticket Master. We kept getting errors because we are only able to acces the internet via dial up. We were charged $113.00 per tickets for $70.00 seats.

We paid more then the face value for the tickets.

This complaint is two-fold. On 12/20/08 I placed an order for Bill Cosby show tickets to be a Christmas gift for my parents. After receiving a notice from TicketsNow that the tickets had shipped to FEDEX on 12/24/08, I expected my order to arrive shortly. When tickets didn't arrive by 12/27/08, I called. I was then informed that the event organizers had not shipped them yet, but that delivery was guaranteed 48 hours before the show date (2/14/09). Okay, now there's no timetable for actual delivery, but TicketsNow sends me a FEDEX tracking number.

I checked back a few weeks later. No update on the FEDEX website. I called TicketsNow again and was assured the tickets would be shipped in time. Still no delivery by 2/11/09 so I called TicketsNow again. First they contact FEDEX and they said my tickets were delivered AND signed for! The address and signature for delivery happened across town somewhere, not even close to my address. Needless to say, that was a huge mistake on the part of FEDEX. TicketsNow then supposedly upgraded my seat location and said my tickets would be sent FEDEX NEXT DAY.

So I'm home ALL DAY but according to FEDEX, an attempt was made @ 9:00 am. I found NO TAG or any other evidence that an attempt was made. I call FEDEX with the tracking number and ask for a driver to re-deliver that day. I wait ALL DAY and at 8pm I call FEDEX again. Now the story is that the driver may not have received the earlier message, but my package will be delivered by 10:30 am NEXT DAY. At 11:00 am, still no package. I call FEDEX and TicketsNow to at least get a refund on the $14.95 delivery charge. Both parties state to contact the other for a refund, with no results. Finally, at 12pm FEDEX arrives. I ask the driver what happened and his only response is that he wasn't the driver yesterday. Whatever. Then an unidentified FEDEX person calls me at 12:10pm stating a driver should be arriving in 20 minutes. Horrible. Isn't this some kind of fraud? TicketsNow did not get me the tickets I ordered, nor were they delivered within the 48 hours of the event.

For Springsteen concert at Verizon Center, 5/2009. Like others, redirected without warning or disclaimer from Ticketmaster to Ticketsnow, charged more than twice the event list price, plus exorbitant service charges.

Face value of tickets $68-$98, Ticketsnow prices $150-$500, plus $30 service charge and $15 delivery charge. Overcharged about $300.

On Feb 1st 2009 10:00am Jimmy Buffett went on sale for DTE Energy Detroit MI for August 13th. Ended up purchasing tickets not realizing they were thru TicketsNow and paid 875.00 for 2 Pavilion Seats. Tickets went on sale at 10:00am and Logged into Ticketmaster and began selecting the purchase with Best Available and Qty:2. So excited to land tickets to a hard to get tickets event that every year sells out in 10 minutes. To dismay within minutes, realized what happened after getting a Email with purchase.

Ticketmaster re-directed to TicketsNow. It is absolutely sickening this happened . Nothing threw a RED FLAG that it was re-directed. A middle class family who can't even afford a nice vacation, and never in right mind would pay that much $ for one evening of entertainment that only costs 275.00.

Loss of $600 (875-275 face value) plus intrest that will occur on card, not to mention the termoil this household is in because of Ticketmaster re-dircting unsuspecting buyers.

When I hit the button to purchase two tickets, which I double checked, my debit card was declined. Since I knew I had enough money to cover the tickets I looked at the total amount I was being charged to make sure. TicketsNow had charged me for 6 tickets instead of two for a total of over $900. The only reason it didnt go through was because I didnt have that much in my account!

I thought I was purchasing really great seats for a CAKE concert when in fact I was charged over $300 for two $35 tickets. I had no idea TicketsNow was a broker company. The TicketsNow website pops up automatically and it looks like just another way to purchase tickets. I was horrified and NEVER Would have purchased them had I known. I thought I was getting really good seats for my husbands birthday.

When I saw the face value price on the tickets I called the company, which took forever to get through, and complained. All I wanted was my service charge $40 reversed, because I felt like an idiot for not knowing what they were all about. The company's disclosure is not that easy to find and for someone like me who used to buy tickets over the phone or stand in line, its very discreet and hard to find. Im VERY angry. Im totally stressed as this was going to be a special surprise and already a financial stretch.

When I got off the phone I realized what happened and I started to shake and panic, feeling like I had just been taken to the cleaners. I spent a total of 4 hours trying to contact someone to get my money back. The next day I called them again (another hour) to tell them I wanted my $40 sevice charge. All they said they could do was refund my shipping $14 maybe! I dont know what to do Im very angry!

Glad to see so many other have been ripped off by Tickets Now. I too attempted to buy Jesus Christ Superstar Tickets and was unknowingly redirected to Tickets Now, which is owned by Ticketmaster. Thinking I was buying great seats, I paid a total of almost $700.00 for two tickets. When I received the tickets, the actual value was $57.00. Ticket Now has basically said you should have read the web site first - no refund!

I asked for a supervisor and was told one would call me within 24 to 48 hours. I will be filing a formal complaint with the Maryland Attorney Generals office today. Later I was able to actually buy better seat from the real Ticketmaster site for $138.00. Unbelievable! Beware - the redirection to a ticketmaster owned broker/scalping site is certainly no accident.

On 1/13/09 I tried ordering tickets for the Grateful Dead from the venue, Nassau Coliseum. The internet link automatically directed me to Ticketsnow.com which is where I placed an order for 4 tickest. One week later I found out that I was grossly overcharged. Instead of paying the $90.00 ticket price I was charged $252.00 each plus $37.80 each for handling (???) plus $14.95 for Fed Ex delivery (even though the event is still 5 weeks away!). I thought I was paying scalper prices for a sold out concert, because the venue apparently directed me to this website, but I learned that tickets were, and still are, readily available from the Nassau Coliseum.

Overcharged $814.00 above actual ticket price.

When trying to order tickets on line through TIcketMaster one is automatically redirected to this site to purchase tickets. When attempting to purchase 2 tickets for Bruce Springsteen's show at the Nassau Colleseum on May 4th 2009 I clicked on a pair offered and assumed the price listed was for both but in actuality was for EACH... The bill I then received is over $500 for 2 tickets whose face value is less than $100 each.

I cannot afford to pay for these tickets and think that the website preys upon people with insufficient warning and/or information about who they are and what you are actually purchasing.

On January 13, 2009 I logged onto the website for Grateful Dead fans to buy tickets for their upcoming concerts on Apr. 24 & 25. The tickets were to go onsale at 10 am. I logged onto the site a few minutes early to make sure that I could get the seats I wanted. After trying to copy the words that Ticketmaster put onscreen and having it fail to connect, I was redirected to a button that said buy tickets now. I then was sent into a different ticket service. I was not concerned because it said that Tickets Now is a division of Ticketmaster. I ended up spending over $2000 for 4 seats that were in the $90 price section. On top of the unbelievable price, they charged an additional $85 for a service charge.

The upshot is that there are still tickets remaining at the original price. Ticketmaster, I believe, knowingly set up this site as a way to confuse a ticket buyer.

I went to livenation.com to buy Springsteen tickets. I clicked buy now next to the event listing, and was unknowingly redirected to ticketsnow.com. I found what appeared to be 4 tickets for $198.00. Once the transaction was completed, I see that I have actually purchased 4 tickets at $198.00 each. My total with service charge and shipping is $925.75! At first I thought that I wasn't paying attention or just missed something, but after doing some research I find that many people have had the same exact problem.

As soon as I noticed the total, I called the phone number for ticketsnow. The rep just kept repeating that they had a no returns, exchanges or cancellations policy. He said my only option was to put them up for resale on the site and try to get some of my money back. (Of course, they would take a cut of the resale as a service charge as well.)

My family wasn't even going to attend the show until I was given money as a gift to buy the tickets for my birthday. We figured it would cost around $250, and that is how much cash we had. Now I have an additional $625.00 on my credit card. It will take me a year to pay it off. I would never, EVER knowingly pay this kind of money for a concert ticket. For the record, I am a pretty experienced internet shopper, and I have purchased from livenation before with no problem. This was definitely deceptive.

I went on to the ticketmaster.com Web site on Saturday morning, Jan. 31 at 8:55 a.m. to purchase Jimmy Buffett tickets for a concert in Waikiki on Feb. 28. The tickets were to go on sale at 9 a.m. but I went on early just in case they opened for sale a little early. They didn't. But at 9 a.m. on the button, I got through and clicked on best available for 2 tickets. At the venue here in Waikiki, there are seats and then there is lawn seating way in the back. And at 9:00 a.m. (the clock had not even clicked over to 9:01 yet) the only seats available were lawn seats. So I hit try again (or what ever the option is to try for better seats. and it came up with only lawn seats again, and again. Six or eight times. Then, instead of hitting best available, I decided to cue in specifically $125 seats the best ones. This time, while I was still only offered lawn seats, the web site gave me the option of clicking on Tickets Now for better seat options. (Some in the front seats sections.)

So I clicked on that. The tickets here were very expensive twice the price of the most expensive ones on ticketmaster's face value seats. But because we really wanted to be in seats, not on the lawn, I purchased 2 tickets in Section C Row 3 for $239 each. It wasn't until I received an email confirmation later, that I was informed of the $35.85 EACH (so $70 plus dollars) service charge they were charging me PLUS shipping charges of $14.95 for a grand total of $564.65. (P.S. Ticketmaster's service charge is $11.70 each ... so again, this is more than triple the cost for service. Now, in spite of the fact that this was more than double the $250. I would have paid for 2 tickets face value, I was happy to be in the 3rd row.

So, two days later, I came home to a voice mail message from Tickets Now. The call came in on Monday, Feb. 2 at 10:48 a.m. The person, Hector, asked me to call him at 866-441-8450 at ext. 50209 right away about my tickets. I called him back as soon as I returned home around 1:30 p.m. He informed me that the seller (who remained anonymous) had mistakenly sold my tickets 3 or 4 times and that he had already given the better replacement seats out to the other two damaged parties. So what he offered me was 2 seats in Section D Row 7 (three rows back from where my original seats were) OR in Section B Row 4 (more over to the side not straight in the center.) He told me that he'd of course give me a discount on the tickets because they weren't as good seats. So I asked how much of a discount, and how much each of the replacement options would cost, because that might affect which ones I picked. He said he couldn't tell me. He said that Tickets Now would give me a $25 discount (a 0.05% discount) and that he would try and get the seller to give me an additional discount as well, but he would have to call this seller. He said this was my only option. If I didn't like either of the seats, he could refund my money.

So I picked the seats in section D, row 7. About 10 or 15 minutes later, he called back to say it was finalized and he'd gotten those seats. I asked about the discount and the seller had graciously offered to pay for the shipping of $14.95. So together with the $25 discount, I would get a $39.95 discount for getting worse seats and accepting their mistake of selling my tickets to someone else. I have to add here that I live in Hawaii and mail takes one day to get anywhere on the island, so why I was paying $14.95 to Fed Ex the tickets to me when it costs .47 cents postage to get here in one day was absurd. I could get in my car and drive to the ticket office which is 10 minutes away and pick them up for free. But this was the best the seller could do. I told Hector that that was about the most lame discount I had ever heard of. And insisted he do better. My option again. Get a refund and don't go to the concert. So I agreed to the measly discount. At 1:53 p.m. I received my second email with my second invoice number and my second set of seats but the cost was the same: $564.65. NO DISCOUNT.

So I called Hector back and asked him about my discount and got his voice mail. When he called me back an hour later, he started double talking about how I shouldn't worry about anything the invoice said that I received, they only send that to me for some other reason and not to worry, I would get the discount. It sounded so fishy at that point that I asked him to please cancel the whole thing. That this started sounding fishy from the beginning and I should have just cancelled it then. He said no. I had missed my one and only opportunity to cancel.

Tickets Now and Ticketmaster are obviously in this together. They are buying up all the tickets before the outlets open, so they can sell the best seats at a huge markup. And the customer never has the opportunity to buy these tickets at face value. The only way to get them is to buy them on the secondary market. Now, while I know this is done, always thought scalping tickets was illegal and never imagined that Ticketmaster would be a part of this. In the future, I plan to drive down to the ticket office and buy my tickets there. But I still think that this company, Tickets Now, and their practices need to be exposed. So that is my story. This just happened today. So as of today, Monday, Feb. 2, I don't have any tickets and I don't have any discount. But I am out $564.65. I'm hopeful that there is a class action lawsuit possibility here and urge others to tell their stories so that the lawyers reading this can make the call.

$564.65 (the price of the tickets that I purchased in section C Row 3 and never got because Tickets Now sold them to someone else.)

So I got this e-mail from a friend last night asking if I wanted to go see Ne-Yo, with Musiq as the opening act. I told her I was interested, then checked out the venue's website. According to their website, the ticket prices ranged from $40-$90. Since it's within my budget, I then told the friend that I really wanted to go. The tikcets are selling rather quickly so I figured that in order for us to sit together, one of us would have to buy tickets for the both of us. The other person would have to pay whoever bought the tickets back later on. I offered to be the one that bought tickets for the both of us.

So I went back on the venue's website and was redirected to Ticketmaster and was then redirected to Tickets Now. I saw two orchestra seats for $149. I thought that it was around $75 each. Since Ticketmaster adds service charges and whatnot, I thought that the final price would really be around $100 each for the two of us. I was shocked to get a confirmation e-mail that stated that in essence, the tickets were $149 EACH, not TOTAL. Instead of spending around $200 with the fees included, I ended up spending $357 with the fees included. I attempted to call these people, to no avail.This is a total scam, pure and simple.

The economic damage is that I went overbudget.

When going to the Phish website to try and purchase tickets, I was redirected to tickets now. The prices were 4 times that sales price on livenation. When I tried to call customer service, and was on hold for 45 (yes 45) minutes!!! This is a total scam resale USE LIVE NATION

Never thought Phish would let this happen. On the day and at 10:00 AM the Asheville event went on sale. TicketMaster site sent me straight to TicketsNow, lead me to believe that I got 4 tickets for $230..HA HA.. That is 230 EACH!!!!! Now TicketsNow will not let me out of the event, cancel my order. That is $1072.85 for 4 tickets.crap. I thought you the Phish guys had a thing about scalping??? But right online I was scalped, not 5 minutes into the General Admission sale. Very disappointed.

though i was getting tickets from tickets west but ended up with tickets now at the time tickets were for sale at$161.00 ea +$48.30 $14.95 shipping. total $385.25 i got the tickets upon checking them out i found they were only $70.00 seats 2 tickets should have been $140.00 + serv.charge & a freight add $140.00+ $48.30 + $14.95 total should have been $203.25 whitch is a fair mark up, my total billed my c card was$385.25 this is a BIG SCAM if iever did see i could have got tickets from tickets west for $140.00 if i had know this was a SCAM

A BIG RIPOFF SCAM TO THE TOTAL OF $182.00 THEY REFUSED TO TALK about the over charge didnt offer any credit at all ALL I want is fair treatment double the price is not fair also no were on their wed site die it say i was getting $70.00 tickets for a Scam price of $161.00 thanks

I didn't Google the term "TicketFast" to see what it was because it had the registered trademark symbol after it, so I figured it was a service only this web site provided. I did click on the drop down menu for "Delivery Methods" on the order page and it showed TicketFast for $4.95, FedEx Standard Delivery for $14.95, and One Day Shipping for $24.95. Since the game isn't until April, I did not need the tickets in a hurry, so I chose TicketFast. Also, on this page, which is a different one than where I selected the tickets, there was no explanation as to what TicketsFast is.

Several days later I received an e-mail advising that my tickets were ready to be printed. I called Ticketsnow.com and complained about being charged $4.95 "Shipping" and then having to print the tickets. The invoice I printed when I ordered the tickets said $4.95 for "Shipping"; not delivery, delivery method, or something that might be construed as something other than they would be (physically) shipped to me. I have never seen the term "shipped" meaning something electronically transmitted to someone.

I was denied a refund and the customer service rep. would not credit me for the $4.95 shipping charge, despite my pointing out how deceptive their use of the term is in this case. When I asked to speak with a supervisor, she said that any other customer service rep. or supervisor will tell me the same thing she had just told me. In essence, she refused to allow me to speak with a supervisor.

After I got off the phone with her, I went back to the ticketsnow.com web site. I wanted to make sure I had not missed, or misread, something about the $4.95 meaning a link to being able to print the tickets would be e-mailed to me. While randomly moving the cursor around on the web page, it moved over where it said tickets for the event are eligible for TicketFast delivery and a pop up box appeared explaining what TicketFast is. There was NOTHING on the web site to indicate that additional information could be obtained about TicketFast by moving your cursor over the part of the web site.

I had checked out ticketsnow.com on the Better Business Bureau (BBB) web site for the Chicago area before I ordered the tickets. They had a listing for them, and the parent company is listed as VIP Tours, Inc. It also said that it was an accredited business since 6/18/1996. This information was in a big blue box, almost right in the middle of the web page. It also said "BBB Rating - No Rating." This, to me, meant that they either had no complaints, or didn't have enough information to rate the company.

I know I have previously read this interpretation of what "No Rating" means on other BBB web sites when I have researched companies. Therefore, as soon as I saw this, I did not scroll any further down on the BBB web page. I wish I had because when I did after receiving the e-mail, more than halfway down the page it indicated that they had received 483 complaints about ticketsnow.com in 36 months, and that 197 of these had been closed in the last year. It further indicated that 297 of the complaints had been resolved and 186 were closed administratively. I don't understand how the BBB can say they have no rating of a company with this many complaints.

Many of the complaints were about being charged a higher price than the face value of tickets, like many posted here. From having purchased tickets in the past from other brokers, I know that this is standard practice, but sometimes it is also the only way you can get tickets to an event you really want to attend. The BBB web site indicates that they met with ticketsnow.com in October 2008 and advised them of the nature of the complaints filed with the BBB, and one of was allegations of misleading websites. The BBB web site says during this meeting, they were advised that issues involving websites have been addressed and modified.

In my opinion, the issues about misleading web sites still has not been satisfactorily addressed, and I let the BBB know this when I filed an online complaint against ticketsnow.com over the $4.95 "shipping" charge and how their web site doesn't indicate how one can find out what TicketsFast is. I later found out that if I had Googled the term, I could have found out what it meant. But, if I'm on a web site where this service is advertised, then I should be able to determine what it means on that web site, and not to have do a search elsewhere for it.

I did ask for a refund of the $4.95 "shipping" charge from ticketsnow.com when I filed my complaint with the BBB, which I am also asking for here. There was insufficient information on their web site about the TicketFast service and it didn't indicate how you could find out more about it on their web site. I also made recommendations on how their web site needs to be changed to clarify these issues. One is to change the word "Shipping" in the order summary to "Delivery method" and put a "What's This?" link next to it so a pop up window appears when clicked on explaining what all 3 delivery methods are.

On my order summary, the word "Taxes" was below "Shipping," and it had a "What's This?" link next to it. When I clicked on it, it explain the local taxes the City of Chicago is allowed to charge for an event like this. If they can do this for "Taxes" they should be able to do the same for "Shipping" or "Delivery method."

On Day of ticket sales for the Dead, The Dead.net site actually sent me to Ticketsnow.com. Either they hacked the dead site or the dead has lost their elegant nature concerning their fans. Before this I called Ticketmaster and they pretended that Ticketnow,com was just the division that was selling the tickets for this concert not divulging that it is their public resale site. I guess scalping is legal If you have a computer. Look for the laptop scalper at your next event.

After just wanting to get it over with and purchasing $35 tickets for $77 from ticketsnow ( I do not think the purchase went through) I spoke with a friend who reminded me that Live Nation was handling the ticket sales I figured I bought tickets and didn't try live nation. Come on Bobby Phil Mickey and Billy what has your scene turned into, don't we deserve a fair chance to get tickets ?

Do you guys not like Live Nation? Is the only greatful one among you gone?

Missed opportunity to purchase limited availability tickits on onsale day. If the purchase went through I paid over double the price for the tickets.

Paid $106 for 2 tickets to a Ron White comedy show in San Jose. Also tagged with a $31.80 service charge and $14.95 for shipping. Total: $258.75. When I received the tickets...they were $45 tickets. What a markup and a complete ripoff. This should be illegal!

This is over a 500% markup. Just wrong!

I purchased 2 Adults & 2 child tickets on-line for the Monster Jam in Anaheim on Jan. 10th 2009. I thought I was on ticket master, but somehow (when or how) I was then on tickets Now web site. I thought I was purchasing a $33 ticket. Upon arrival at my home I was sent $10 tickets (all 4) nose bleed seats. Charged a $5 fee for each ticket plus the increase in ticket price. This is wrong. I am okay with the $5 service charge but I thought I was getting a $33 seat and the kids are selling for $10 each. They are charging too much, not only the increase in tickets that they did not tell me but the service charge.

I thought I was getting lower seating and the increase in charges. There was a $23 increase in seats plus the $5 increase for service charge per ticket.

I purchases BCS championship tickets from ticketsnow at approx 9-930pm on 12/7/08, as soon as OU won and was heading to the BCS championship. On 12/10/08 we received an invoice stating our tickets will delivered appron 1/6/09. I immediately called and voiced a concern that if this date had been made aware to me prior to my purchase, i would have went with one of the sellers who stated tickets were in hand. at no time was i ware that the vendor ticketsnow allowed to post their tickets for sale didnt even have their tickets in hand and ready for sale. the ticketsnow agent called the vendor. the vendor assured the rep that they would have their tickets in hand and ready for shipping in the next two weeks and if they came in earlier they would ship immediately.

so i waited. two weeks went by, didnt hear anything. called ticketsnow again, who in turned called the vendor. the vendor told the rep that i would recv the tickets in the middle of the following week. i asked the rep to call back the vendor again for didnt believe they had the tickets yet. i be darn,they didnt have the tickets yet. at the end of this call, the vendor guarenteed that they would ship my tickets 1/2/09. between the rep and i we figured since ups/fed ex was closed on 1/1 that they had to have tickets in hand by 12/31. i called 12/31. no tickets in hand and they denied speaking with ticketsnow stating i would have my tickets shipped on 1/2/09.

so as i contine with this back and forth issue, here it is 4 business days before the game and the vendor still doesnt have the tickets. so we are expected to board an airplane for florida with no tickets in hand. i told ticketsnow that they charged my cc for the tickets and was only suppose to have been done when they secured by tickets. since the vendor doesnt have the tickets, how did they secure them. i have requested to that ticketsnow hook me with a vendor who has their tickets in hand. i am waiting to hear from a manager... not corporate for when you call the 815#it goes right back to the call centers. i have a feeling i will be praying for my tickets to show up.

I placed an order for WWE tickets on Dec. 4th (event to take place Dec. 28th).

72 hrs after placing the order, I followed up a third time via phone with TicketsNow. The agent assured me that he was in contact with the ticket seller and that the order would be shipped the same date and to expect the order / shipping confirmation by email. Again I never received a shipping confirmation.

I ended up cancelling the order which seemed to be an issue as well. The TicketsNow agent would not automatically cancel the order, explaining that they are under a contractual obligation to first check with the seller whether they can proceed with a cancellation. Eventually the order was indeed cancelled.

It seems as if there is no regard for customer satisfaction nor for fair business practices. The terms and guarantees are clearly outlined on the TicketsNow website and their agents seem well versed, only the actual level of service does not live up to the claims on their website.

selected to order 2 tickets after business hours. after entering my credit card info and hitting the enter button, 6 tickets were purchased. NO final confirmation of purchase and credit info was available so automatically, 6 tickets were purchase with no option to cancel. I am disabled with a very limited income. 2 tickets are to be a gift to someone who assists me daily. now with no way to cancel order my card will be over the limit with all associated fees. and there is no credit available to purchase and my holiday is ruined. their associate advised if this had happened during business hours my order could be canceled. to top it off, I ordered tickets at 11:00 pm and was unable to cancel or back out of deal.

no one is available to handle your order questions after hours. I received an email from them an hour later at 12:05 am offering 5% off because my order was not complete. that was comforting so i went to bed. in the morning i saw an email from them at 5:00 am, they said my order was complete???? what is with all the misleading emails from ticketsnow. was the sale complete or incomplete?. now i have to wait for the tickets to deliver to resale to get my money back. there will be no Christmas at this house. i am so upset that i have no way to stop the transaction regarding my credit card. if I had purchased with my debit card i may have been able to stop payment immediately. HELP any suggestions?

I purchased 4 Concerts Tickets on 9/14/08 for a total of $1,983.75 and never received them. I started calling on 11/12 when they should have been delivered. TicketsNow kept telling me I would get them because I had time. The day of the event 12/1, I was told my tickets would be delivered to me at the Garden at Will Call.

The tickets I received from a man named Michael, were not what I paid for. I received two sets of tickets that were from two other individuals; the seats were horrible. My original seats were Section 80 Row G Seats 1-4, the seats I got were Side Stage Section 71 Row K Seats 3-4 and Section 71 Row H Seats 3-4. All I could see was the back of the artist's head, no clear view of the stage or the other performers. Since they resold my tickets why didn't they have the decency to just refund my money and tell me that.

I dealt with many individuals from 11/12 thru 12/1. Cheryl was the last person I dealt with.

I lost $1,983.75 what I paid for my original contract. If I would have cancelled, I know they would have charge me some sort of fee for canceling. TicketsNow should have owned up to the fact that they resold my tickets. This entire ordeal was very stressful and I should get a refund.

Phish tickets were on sale at their site for 7 times the face value one second after selling out. The average price for a $50 ticket is $370.

I believe the tickets never really went on sale to the public. I have dozens of friends that had the same experience.

I purchased two concert tickets at $81 each plus an additional $24.95 handling fee plus $14.95 shipping fee. For a grand total of $220.00 When I received the tickets they had a face value of $45 totally $90 for the pair. So I paid $220 for $90 worth of tickets! I believe I was ripped off!

Furthermore, the tickets have a person's name on them. So how can this not be scalping which is illegal in Michigan? Who can this be reported to legally? So that this company does not continue to take advantage in this way? DO NOT PURCHASE FORM TICKETNOW!

My daughter is an avid fan of Hannah Montana, and I wanted to take her to see Hannah when she came to our hometown. Everywhere I go tickets are sold out in minutes, and yet they are online for $160 to $1800.00.

I went online to buy Hannah Montana tickets. Their website is very deceiving. I purchased 4 tickets that are face valued at $46 a ticket, thinking I was paying $295. The bill came for $1371. I called immediately to tell them there was a mistake. They told me no mistake, you bought them as is. I called back a second time and said this wasn't the initial price I was quoted. A woman said, "sir, you bought them, that's it." I said I would contact my credit card company and she said go ahead and try and you will lose. She then hung up the phone on me. I called my credit card company and am in dispute.

I have $1371 on my credit card now. I would never have bought these tickets had I known the real price. I'll be in debt for a long time if I don't sell them. I will never deal with ticketsnow again.

I paid$416.00 for tickets that have a face value $198.00.

No specific business, just all ticket places who buy tickets and then sell them at incredibly higher prices. Example, I paid $178.00 for concert tickets to Bette Midler. These were the highest price offered. I have been to several web sites, only to find that tickets in surrounding seats are being offered for anywhere from $50.00 higher to $100's dollars more. This is true regarding several other concert and event tickets. I tried to get tickets to Bill Cosby thru the venue he is appearing at and was told they were sold out. But I can go to any of these ticket brokers, and pay extremely in flated prices. They purchased tickets I could have had and now they are turning around and selling for a HUGE profit. This is clearly scalping and I dont understand how they can do this legally. Could someone please explain it to me?? Thanks