I was less than impress with Tickets at Work. Their ineptitude cost my family not only the tickets I tried to buy online from them for Universal Studios Hollywood but also having to buy duplicate tickets when we showed up and the event didn't have our information.
Buyer beware with this company. You need to not only double-check but triple check that you have all the documentation you need to get access to anything you buy from them or it will cost you time and additional money.
I just came home from my event, Cirque du Soleil, purchased through Tickets At Work and I actually have a good experience to report. I received my eticket confirmation the night before the performance - though this had me a little worried, the customer service rep informed me that it would probably come via email in the evening. The instructions were clear and I had to print the etickets and provide them to the box office at CDS.
Unfortunately, my husband had the printed etickets and was running late for the show, so the kids and I went to the box office, praying they would somehow allow us to print the tickets there. Lo and behold, the box office said they had our confirmation and gave us a voucher, with our seating information, just like the printed ticket. Tickets at Work was easy to use and their customer service rep was very nice and informative.
I bought two tickets to visit the Empire State Building Observatory on 1/06/2010 and when I arrived there, there was no tickets. They instructed me on the website to show the email that I received, although it didn't work, I couldn't enter the building. I tried to cancel the payment trough Visa, but the operator from Tickets at Work did not cancel. So I paid and I couldn't enter the building. This company is a shame!
I purchased Las Vegas show tickets and had realized within moments that I had selected the wrong date. I immediately called customer service and advised that I had made this mistake and was willing to accept a fee for changing the date because it was my mistake. The show tickets were purchased a month in advance and within minutes of the order and there was nothing they could do and now I am out 250. This company is not willing to work with the customer and very rude. I had to go out and buy another set of tickets which were close to 300 dollars, because this company has no room to work with their customers at all.
I purchased dinner show Tickets and was told immediately after the purchase to call the number on the back of the tickets to make reservations..They have no available reservations during the time period that we are on vacation so we asked the manager to cancel the transaction 5 minutes after the purchase. He says he cannot and will not..These tickets cost a total of 238.99 and this company is a scam!
