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Ticketmaster

Sandra of Staten Island, NY June 8, 2009

Bruce Springsteen tickets were going onsale today 6/8/09 at 12 PM. I tried at 11:59 and could not get on. Then I fif get on at 12 PM and it said wait was 1 minute, then went as high as 12 minutes and down to 3 minutes and then at 12:03 said no tickets available. Is this yet another Ticketmaster scam.

Louise of Naples,, FL June 6, 2009

The seats we ordered where on the Lower Level and the ones we received were on the very top. I do have a handicap and I use a walker I can't negate steps well and up on top I feel like I will fall I lose my sense of gravity. That is why we specifically ordered lower level seats. I went on line to purchase 4 tickets from Germain Arena for an event. They showed me a layout of the arena with available tickets for every date and numerous prices. We purchased 93 ea a ticket and plus a service charge of 15. ea ticket. I gave them my credit card number. A few hours later they called me to verify my credit card number and said the tickets were on the way. I received 4 tickets by Fed-Ex. The tickets show a cost of 37. a piece and the sale was made to another party. I called Germain Arena for help they referred my to Ticketmaster, Ticketmaster referred me to resale division who told me that I did not purchase my tickets from them that I purchased them from a 3rd party. He would not give me any information on that person Dean Hrbacek because it was their responsibility to protect that customer not me. On my ticket it does say Ticketmaster. It seems like I was diverted to another site and I think Ticketmaster and Germaine Arena should be concerned that people are being directed outside their area unknowingly. I am sure this is happening to other people and Ticketmaster is knowingly allowing this type of practice to continue. It is not right it is not just my money that was scammed by 2 of my friends that gave me their money to purchase these tickets. I went on site to Germain arena and when It prompted me to check the seating chart, then I went to purchase tickets and it turned out to be Jumbotickets "No Mumbo Jumbo, lowest tickets around". I did not realize I was rerouted elsewhere from Germain. I purchased 4 tickets for Germaine Arena in Estero at 92 plus a service charge for each. I received the tickets and the cost was 37 dollars each. I would like a complete refund immediately

Nicole of san Bruno , CA June 5, 2009

Got on ticketmaster.com and bought 4 4 packs of the Toby Keith concert at the Shoreline Amp. on Aug. 16, 2009. They sent me only four tickets. When I phoned on 6-5-09 at 9am Sarah, the representative that answered informed me that was per ticket. When I verbally walked back through the website with Sarah and then manager Katie and expressed that no where was there an indication that was per ticket. It asked me how many quanity of the 4 packs did I want and I selected 4. Katie refused to honor the price and said good bye.

YESENIA of WHITTIER, CA June 3, 2009

I purchased tickets for a concert and went through all screens to where you enter your credit card information and when I clicked on "submit order" my order didn’t go through. So I didn’t get any tickets and the show was sold out. I contacted their customer service via email and all they sent me was a generic email discussing information completely irrelevant to my concern. I resubmitted the request and nothing. They are awful. I am sure this stuff happens since there are so many people trying to get tickets so their server gets jammed but they didn’t even apologize or anything. They don’t care.

William of Foley, AL June 2, 2009

I bought tickets for myself, my wife, and one as a birthday present for my 90 year old aunt. I have never been treated so badly as I was by Ticketmaster. Although I bought the tickets five weeks before the event, they told me that they had mailed them to me on two different occasions, but I received nothing, even after I had already paid for them. They charged so many add on fees, even charging per person, not per car for parking. Have you ever heard of anyone charging 12 per person in the car?

When I finally drove to a Tickermaster retailer to physically pick up the tickets, they were in the far rear part of the theater nowhere near where my original order was placed. They sold my original tickets. I have NEVER been treated to so badly and had to make five different phone calls to get this order cancelled and my credit card refunded for the sales amount. No more Tickermaster for us!

Kristen of Conestoga, PA June 2, 2009

I purchased 4 tickets to the upcoming Kenney Chesney concert on June 27, 2009 in Philadelphia PA. I purchased these tickets from who I thought was ticketmaster and I was then transferred to Ticketsnow.com site. My face value on the tickets are 200.00 each and I was charged in total over 1700.00, this included service and delivery charges as well.

I do not think this is an ethical thing to be doing to consumers, especially when these artists set there concert ticket prices. I was ripped off and I have noticed there have been several lawsuits that have been issued already this year because of this organization.

Paul of Waldwick, NJ June 1, 2009

I went into ticketmaster at 10AM on Monday June 1st to purchase Bruce Springsteen tickets for Giants Stadium. It prompted me to type in secruity codes in order to progress on the website. It came back and said the information I put in was wrong, although I know what I typed in was correct. It asked me to type in again the information on the page of which I did and again it came back and told me the information I typed in was incorrect. This happened 4 or 5 times when I know that the information I typed in was correct. It is identical to what your web page asks below when typing in the words listed in order to submit the complaint.

Brian of Jackson, NJ June 1, 2009

Bruce Springsteen tickets for Giants Stadium went on sale through Ticketmaster on Monday, June 1 at 10:00. At exactly 10:00 I was on-line to purchase tickets. The Ticketmaster page stated I had a 15 minute wait and I waited and watched as the window stated 12 minute wait, 9 minutes wait, 8 minutes wait (it was really over 30 minutes)only to have the window then say "There was a problem processing your request" "We apologize for any inconvenience".

This happened to me 7 times the same morning. Every time it happened, more and more tickets were being sold without me having a chance to purchase any due to the Ticketmaster systems which are not able to handle the requests they generate (or they were blocking people from myself from purchasing so they could work with scalpers. The final notice was no tickets to match my request could be met. The Ticketmaster systems failed me and many others once again!

Kathleen of Newark, NJ June 1, 2009

I logged in to Ticketmaster at 10am and have tried to get tickets by phone and just 35 minutes later, the tickets for Bruce Springsteen are sold out. This is for a series of three concerts. How is this possible?

Loraine of Fort Lee, NJ June 1, 2009

I went online at precisely 10 am - (actually a bit beofer to be ready) and was constaintly being pushed back to the 15 minute mark. I did not hit a back or refresh button and after 28 minutes was told - try again. No tickets available. This is just unfair.

I even tried other laptops - and they seemed to do better - but it was too late. I think the system had glitches and "agents computer systems" blocked the average person. This is a horrible state of things. Can't something be done so things are fair? I will see if I can buy an affordable ticket on the aftermarket - but that seems unlikely during the economic conditions.

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