Complain about a product or service

Ticketmaster

JOHN of CAROL STREAM, IL July 10, 2009

Ticketmaster is the worst of the worst companies. i just had the worst experience regarding fraud. Some jerk in California (I live in Illinois) charged 4 tickets to Lil Wayne and 4 tickets to the LA Dodgers using a virtual credit card number linked to my mastercard. They had no security code, but somehow they accepted anyway.

After speaking with seven, they assured me everything was extinct. Exactly 30 minutes later I received a call from there fraud department that another charge has gone through. They are a rip off company and I would be everything that this is an inside job from a staff member. I spoke with Angie from Texas ID# 745 who literally laughed then thanked me for being a customer and hung up on me.

What a disaster. Just wanted to share with you a prime example on the thieves they are. All they want to do is argue instead of help. Be warned all.

Dayne of Stewartstown, PA July 10, 2009

Every time I order tickets from Ticketmaster to be mailed to me I have a problem. I used my credit card to purchase tix via the internet. When they tried to deliver the tickets to my address they were returned as undeliverable. I received a call from TM stating that they were returned.(That's the only good thing about this) I verified the address with them.

Again the tickets were returned and I went through the process again. Still no tix. In order to print the tix at home they wanted to charge me more money.

This same exact thing happened last year when trying to purchase tix to another event. Besides my problems having tickets not delivered they charge too many service charges. If there were any way around purchasing through Ticketmaster I would surely take it. It seems there is no way around it. Going to the venue box office is not always practical if it is a long distance from home.

Christine of Anaheim, CA July 7, 2009

Ticketmaster has merged with Live Nation and is now the nation's largest ticket broker. For most entertainment venues, this is the only ticket vendor choice consumers have to purchase their tickets from. Ticketmaster charges exorbitant and unnecessary fees (up to 45% of the ticket price). Many times upon calling as soon as event tickets go on sale, they claim they are sold out in the first few seconds or minutes. Also, within minutes of tickets going on sale by Ticketmaster, you can find already purchased tickets being sold for much higher cost on ticket resale websites. It is almost impossible to get good seats, even when calling the very minute that tickets go on sale. Also, when an event is canceled, they do not refund the entire price paid! They deduct the processing and handling fees. That is wrong! They have insurance for those situations. Ticketmaster has unfair business practices and they take advantage of consumers. They have a huge monopoly, and something must be done about this.

Trevor of Delta, BC June 19, 2009

I went to the TicketMaster website for ACDC tickets in August @ GM Place in Vancouver. I did a search for any tickets at any price and any location. It came back with a message stating that the tickets are not available for either 99.50 or 69.50 . However I went to Ticketsnow's website and on their website they clearly indicate that they are a division of ticketmaster and any amount of tickets were available for 150% to 200% profit. What this tells me is that Ticketmaster is scapling their own tickets. Something must be done to stop this unscruplous business practice.

Michael of Northford, CT June 10, 2009

I purchased tickets online through ticketmaster. The ticket cost was 30. They add three additional fees to the ticket price: convenience charge, building maintenance and a processing fee. The fees were 6, 5, and 2.50. This equals 13.50 per ticket or 45% of the ticket cost. To print the tickets using your own computer and paper will cost you an additional 2.50. Basically, you are forced to will call. These fees are outrageous. The worst part about it is that you have no other options besides driving to the venue (I think). The primary reason for my complaint is not the impact to me financially, but the amount of total fee dollars this business is collecting. The economic consequence was 27 of fees for two tickets summing 60 or 30 each.

ralph of middletown, NJ June 9, 2009

unable to get Bruce springsteen ticket every time they went on sale. The screen kept coming up as unmatched. The screen kept searching for the match during a 15 to 20 minute wait. I called ticketmaster to complain and the tickets were allready sold out.So for the heck of it I went on ebay the tickets were allready being auctioned off for those shows from the west coast.these people had intension of going to these shows in the first place. I really think they should really do something about another way of doing this.

janet of shepherdsville, KY June 9, 2009

I purchased tickets thru ticketmaster for the Keith Urban/Taylor Swift concert in Cincinnati. The seats seemed great,close to the stage. When we arrived at the arena and went to our seats, we found that our view of the stage was obstructed,there was a large sound board tent in front of us and on stage there was a large white prop that the opening act Swift was to use. This totally blocked any view we had of her set.

We complained to security, they told us they had so many complaints it was unreal. They also told us there was nothing they could do but to call the arena the following monday. We were told no seats were available to move us to since the show was sold out. I feel that if they were going to sell tickets in that section, they should either say obstructed view on the site when purchased or just not sell them there. Are they just that greedy for dollars?

I witnessed many people getting upset as well. Small girls next to our seats were crying because they couldnt see the stage. I'd like to know ultimately who is the person responsible for selling bad seats! I wasted 191 for 2 seats. I missed the whole opening show. Couldn't even see the big screen as we were sitting under it! I have left several messages with the arena, with no call backs! At least the headliner had no props that were blocking our view, but still had to watch the show from a bad angle.

Sandra of Staten Island, NY June 8, 2009

Bruce Springsteen tickets were going onsale today 6/8/09 at 12 PM. I tried at 11:59 and could not get on. Then I fif get on at 12 PM and it said wait was 1 minute, then went as high as 12 minutes and down to 3 minutes and then at 12:03 said no tickets available. Is this yet another Ticketmaster scam.

Louise of Naples,, FL June 6, 2009

The seats we ordered where on the Lower Level and the ones we received were on the very top. I do have a handicap and I use a walker I can't negate steps well and up on top I feel like I will fall I lose my sense of gravity. That is why we specifically ordered lower level seats. I went on line to purchase 4 tickets from Germain Arena for an event. They showed me a layout of the arena with available tickets for every date and numerous prices. We purchased 93 ea a ticket and plus a service charge of 15. ea ticket. I gave them my credit card number. A few hours later they called me to verify my credit card number and said the tickets were on the way. I received 4 tickets by Fed-Ex. The tickets show a cost of 37. a piece and the sale was made to another party. I called Germain Arena for help they referred my to Ticketmaster, Ticketmaster referred me to resale division who told me that I did not purchase my tickets from them that I purchased them from a 3rd party. He would not give me any information on that person Dean Hrbacek because it was their responsibility to protect that customer not me. On my ticket it does say Ticketmaster. It seems like I was diverted to another site and I think Ticketmaster and Germaine Arena should be concerned that people are being directed outside their area unknowingly. I am sure this is happening to other people and Ticketmaster is knowingly allowing this type of practice to continue. It is not right it is not just my money that was scammed by 2 of my friends that gave me their money to purchase these tickets. I went on site to Germain arena and when It prompted me to check the seating chart, then I went to purchase tickets and it turned out to be Jumbotickets "No Mumbo Jumbo, lowest tickets around". I did not realize I was rerouted elsewhere from Germain. I purchased 4 tickets for Germaine Arena in Estero at 92 plus a service charge for each. I received the tickets and the cost was 37 dollars each. I would like a complete refund immediately

Nicole of san Bruno , CA June 5, 2009

Got on ticketmaster.com and bought 4 4 packs of the Toby Keith concert at the Shoreline Amp. on Aug. 16, 2009. They sent me only four tickets. When I phoned on 6-5-09 at 9am Sarah, the representative that answered informed me that was per ticket. When I verbally walked back through the website with Sarah and then manager Katie and expressed that no where was there an indication that was per ticket. It asked me how many quanity of the 4 packs did I want and I selected 4. Katie refused to honor the price and said good bye.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top |