Complain about a product or service

Ticketmaster

Greg of Martinsville, IN September 13, 2009

I purchased 12 tickets for the Family Night Package to the Barnum Bailey Ringling Bros. Circus for my daughter and 9 of her friends for her birthday. The package we bought online were for the 7:30 show. When we get there with 10 kids in tow, we get our tickets at will call and try to go in and the person accepting tickets said the tickets were no good and they were for the 11:30am show. After telling the people at will call, they said call ticketmaster and get a refund and that it has happened to several people over the past couple of days. Ticketmaster said that I must have hit the wrong button even though my reciept says FAMILY NIGHT PACKAGE with NO TIME ON IT and they were not going to refund me my 314.00. So to not make the kids upset I had to purchase 12 additional tickets just to get into the show a half an hour late and seats that were much further away. PLEASE DO NOT PURCHASE FROM THEM! You may be a few rows back but purchase from the ticket window or front office and save yourself some money and troubles.

Allen of Starkville, MS August 30, 2009

I was recently purchasing tickets for the upcomming New Orleans Saint's football season. I selected 4 games and had successfully bought 2 tickets for 3 games. I selected tickets for the Cowboys game and thought I had selected 2 out of a block of 16. I recieved conformation emails for the previous 3 games saying my tickets could be downloaded in a few weeks. When I recieved my conformation email for the Cowboy's game, I was informed that I had purchased 16 tickets for 2300 (tickets plus a 300 service and handling charge) and that my tickets were ready to download NOW. It had only been a matter of hours since the purchase. I called ticket master and they said they couldn't refund the difference because there was no way for them to recover thier fees, but I could re-sell them on ticketmaster. This would cost me another 300 in "handling fees", and they would probable charge the purchaser another 300 in "fees". This seems very odd that the "cheap" tickets I bought would take weeks to download, but the 2300 "purchase" took only hours. Makes me wonder if there is some sort of scam they are running.

Scott of Spokane , WA August 28, 2009

I purchased tickets for my daughter to attend the Miley Cyrus concert in Tacoma, WA. At this perticular concert they have started what they call a "paperless" ticket to avoid scams etc. Unfortunately we are not able to attend, so I started contacting Ticketmaster to find out what I could do. Well come to find out, I cannot sell them, print them to give them to another family member or friend or get a credit/money back in any way shape or form. They have an "insurance" company that will review your request, but they need a claimform completed say you have a medical condition, you relocate for your job to another city, or you are in a car accident on the way to the concert ~ you MIGHT get your money back then. I think it is rediculous to go through so much to get my money back or at least another alternative to turn this around. If I am not able to go, I would love the opportunity to give the tickets to someone that would never otherwise have the means to go ~ and I cant even do that! It is 195.00 that I am out now and cant even get the chance to pay it forward for someone else! I will never deal with Ticketmaster AGAIN!

Chad of Braintree, MA August 24, 2009

As I was trying to use Ticketmaster's website to place an order, I kept getting throttled back. "Please note. We limit the rate of web page requests that can be made by individual users in any given time period. Your web page requests have exceeded these limits and your access has been temporarily disabled. We impose these limits to protect the web site from automated programs, as part of our efforts to promote fair access to tickets. Please allow several minutes and then try again. "

I wasn't clicking though their site across any more pages than the core ordering system. I gave up on the website once I finally got a non-throttled page telling me that I had taken too long ordering and so my tickets had been released.

Carol of Zachary, LA August 17, 2009

Bought 2 tickets to see the Jonas Brothers Concert New Orleans Arena. The seating arrangment that was advertised for the section that we had seat were not number right we were suppose to sit by the runway stage and we were sitting on the oppisite side very very very upset over this. Been waiting since Easter 2009 to see this concert. My granddaughter 11 years old was very very very upset because we were suppose to set by the stage and some idiot number the seats wrong. So the people that were suppose to sit where we were suppose to sit came out smelling like a rose. It is false advertisement on ticketmaster.

Gary of Los Altos Hills, CA August 15, 2009

I ordered 2 adult and 2 youth tickets for a King Tut exhibit at the De Young Museum in San Francisco. I confirmed the number with the salesperson to make sure. When I went to Will call to pick up the tickets....I was surprised that I was charged for 3 youth tickets. When I called...they told me that there was nothing they could do.....

Bruce of Maumelle, AR August 11, 2009

Apparently there is a check box that says SAVE 25 ON YOUR NEXT PURCHASE - free trial - (after that pay 9 a month for the rest of your life until you Cancel). This is a huge ripoff completely condoned by the company. No one in their right mind would pay 9 a month to save 25. It is a checkbox ripoff. Currently challenging this through American Express and have reported this to the Arkansas Attorney General.

Keala of Tarzana, CA August 10, 2009

I feel that I am victim of a bait and switch scheme. I purchased two concert tickets on line for the price of 250 each. Because of my membership in the Who Fan Club (at an additional cost of 50), I was able to purchase these tickets before the sale was open to the public. Two days after the transaction, I was notified that "due to a unique programming error" the correct price was 375 each. I was advised that I would need to authorize the additional charge to my credit card in order to keep my present tickets or Ticketmaster would issue a refund. As far as getting tickets at the 250 level, I would have to repurchase them and take the best tickets that were available. I asked that Ticketmaster reissue tickets that were comparable to the tickets I purchased, but was advised that there was nothing available. I feel that this is nothing more than "bait and switch" tactics and a balant attempt on Ticketmasters part to extort additional funds from me.

Madan of San Jose, CA July 28, 2009

My son purchased tickets online for Jecrey Boys braodway show on 19 My 2009 for Newyork city show. 4 tickets on 19th and one on 20th were purchased for show on 22 May 2009 8PM. We did not realize the mistake of wrong show location until we went to the Braodway show place where we were turned away as the tickets were of same show ,same time and day but differrent location Orlando Fl. Tickets do not show clearly the venue of place and do not have any immediate contact number on the tickets.

Filed dispute with Capital on master card immediately and credit card refused the disputet due to ticketmaster non-refundable policy on 18 July 2009. Financial damage is 465.00 dolalrs. This was my first visit to Newyork after 20 years stay in America, I live in California and my children had education in eastcoast both graduated from Pen State college. My daughter just passed her california bar exam on 15 May 2009 and we were in the mood of celebration. It is honest mistake we did not notice the error until we raeched the theater on 22nd May May 2009 at 7.30pm, by then no conatct office of ticketmaster was available. We conatcted the ticketmaster at different cocasions but no vain and refered the matter to credit card. I had a long correspondence with Capital one in the last 2 months, finally Capital One could not settle the dispute.

Leidy of Englewood, NJ July 20, 2009

They advertised for a concert for the independence of colombia with 5 artist. We bought 4 tickets at almost 150.00 each. When we got to the concert only 3 artists performed, the promised DJ never showed up and people still paid the same price for the tickets. They advertised and filled the place with false information so that people would buy their tickets. They did not even offer an explanation to the people all they did was turn on the lights and had the guards telling everyone to leave.

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