Stubhub

My husband and I were purchasing tickets to an Atlanta Braves game in September that he wants to take our sons to. He purchased tickets near first base and immediately received an e-mail saying the tickets were purchased in the outfield! The tickets are now bought at double what he would pay on site the day of the game and in a section he doesn't want to sit in. Stub Hub has given us the runaround on the phone saying they will call back in 48 hours. They don't. We call and again they say they are having their IT team look into it. Again, nothing. Finally (after our credit card has been charged), they say, "Sorry. We aren't going to help." They will not refund the money even though we called within five minutes of the error on their site. We have bought from them before, but will never purchase from them again. Worst customer service I have ever seen and I do lots of transactions online!

I wanted to check into getting tickets for the Rush concert in Toronto, Canada on October 14th. I checked the Rush official website as well as their official ticket retailer. As of this moment, they don't even have a date set for tickets. All they say is "coming soon". Yet I went over to Stubhub and guess what? Not only are they selling tickets for that show, they are telling people specific sections and rows as well as saying "tickets are almost sold out". It seems to me that something fishy is going on here. Those tickets have to be fakes. There is no way someone like Stubhub (or their sellers) could possibly get those real tickets before even the official fan club or ticket retailers can! I did email Stubhub to tell them that those tickets were probably frauds. I doubt they will do anything about it nor will they notify the people who bought them! I did notify the official sellers as well as Anthem Records to what's going on. I don't know what can be done though.

Price gouging tickets - I would like to know how companies like Ticketmaster can sell for a venue with tickets priced at $20-$70, never sell to the public, but they sell to StubHub and other companies for only that amount? In return, those companies sell to the public at a cost of 300-500% more. How is this fair to the consumer? Thank you.

Beware! StubHub lists concerts that don't exist to get you to buy! StubHub listed 3 venues in NYC for tickets for "The English Beat" in two weeks of March 2012. I clicked on the highlighted in blue listing for "The English Beat" online. Lo and behold, when I checked out I have 2 tickets for Orgy, an English band I've never heard of! Not only would StubHub not refund my money, they claimed my seat tickets were picked up on the night of the event on my dispute claim with Amex! I never went to the event. It looks like they sold the seats twice, so of course the other ticket holders picked them up! What's craziest is before I purchased the tickets, there were three NYC venues listed with English Beat tickets for March. Those listings mysteriously disappeared after I checked out!

StubHub is a scam. They do not list their fees, which are incredibly high, until you check out. They should clearly list the full price you'll have to pay when looking at tickets rather than make you think the list price is what you'll be paying. Secondly, when you sell, they take a commission out of your asking price, even though they already are going to add a huge fee onto your asking price. Essentially, they're charging both the buyer and seller a huge fee and raking in the dough. It's an unfair practice.

StubHub Fraud: StubHub has become a criminal enterprise. They were good until last year when they amended their policies to allow false tickets to be sold pending sale to other higher paying customers. They offer no guarantee other than refund of purchase price for lying about tickets. They baited and switched me twice before I told them to ** themselves. The customer service is run by Tea Party Activists in New York that will scam you and lie while switching your tickets to ** seats for more money. They are the lowest of scum just like Meg Whitman, the eBay troll and cadaver fornicator. Do not use StubHub. Sue StubHub, they are the Santorum of ticket sellers. If only they ever sold tickets.

StubHub is selling tickets they don't have! I bought tickets for Blue Man group and the "seller" never uploaded my tickets. I called StubHub and all they could do is try to call the seller (which all they had was a business line, it was a Sunday so what good does that do), or send him an email. Come on people, who doesn't get a cell phone number from the seller?! Bottom line is I bought tickets from StubHub that they never even had! They did nothing to try to apologize for the inconvenience they caused me and my family. Never buy tickets from StubHub—they're frauds!

I purchased tickets from Stubhub only to find out when I got to the stadium the ticket had already been scanned. I purchased another ticket to get inside and met the other ticket holder. The ticket was sold twice, once by Stubhub and once by another ticket broker. They only want to refund the purchase of one ticket, although the entire event was ruined for all three fans. Obviously, Stubhub does not have the ability to track tickets previously sold. I believe this to be clearly fraudulent.

I ordered tickets through stubhub.com. Now Stubhub is claiming that it was a fraudulent transaction because they do not have order number beginning with 5's. I purchased 6 tickets at $150 each and with fees it came to over $1000 and they continue to claim it was not through them.

I'm out over a $1000 and my four kids will not get to see the Steelers at 49ers game on December 19th.

I have purchased two tickets out of state for a concert which were around $150. Mind you, I go to a lot of concerts and have purchased many sold out tickets from their site with no problem. This concert is a little over a four hour drive from where I live. I received the tickets in the mail and everything seemed up to par, but once we arrived at the concert, my friend and I were turned away because someone had already used the same barcode to get in. The security told us we had the original tickets but oftentimes, people either scan or take pictures of the tickets sold on StubHub to make duplicates (plus, I'm a very small girl, can you imagine how embarrassing it was to be escorted out by security?). They also recommended never using StubHub because it happens there all the time. All anyone needs to get in to the event is the barcode.

Well, you can only imagine my disappointment when this concert is completely sold out so no other tickets are available. I called StubHub as soon as I found out that we could not get into the event and was immediately directed to a supervisor and was given a full refund. They told me a representative will be in contact to go through the finer details. They better give me the money back that I used for gas and parking as well. That night, I called the cops and filed a police report against StubHub.

I wouldn't care about having my money back, but I couldn't go to the concert. I have been looking forward for this event for months. I would rather not have my money back and have been able to get into the concert. It also leads me to the question, what happens to the person who sold doubles of the same ticket? I would hope more than just being charged the amount of my refund because they have committed a crime. Still, I am waiting for my phone call. I better be compensated for nine hours of driving time and my $12 parking fee.

I listed Alabama football tickets for sale. I listed them in Row 1 instead of Row 19 and did not notice I had done this until I confirmed the sale. I immediately called Stubhub, told them and they notified the buyer. They then called me back and told me the buyer was fine with the tickets, but then charged my account a $42.05 fee. I emailed back and forth many times. Each response I got from them was a different reason for the charge. There was never any indication that the buyer was upset with the honest error. I believe Stubhub is scamming people. When you have to give them your credit or debit info to sell tickets, beware because they will charge you without notification and give you false reasons for the charges. I intend to report them to the university and to the BBB.

I sold tickets through Stub Hub and accidentally put the seats in the wrong section. They were sold and upon receipt, the buyer notified them they were wrong. Stub Hub charged me a 15% commission on the tickets. They then debited my credit card the cost to get the buyer an "equal or better" seat, which I am sure they charged an additional commission on. Then they charged me an additional fee 6 days later. My problem is that they initiated all of the charges without notification, without an explanation of the charge and without authorization to do so, as well as double billing commissions. Their customer service is rude and awful and their communications are horrendous.

I was charged $188.00 for the upgrade of the other person's tickets. I received $132 for the tickets I sold (my selling price was $150.98) and then I was charged an additional $12.00 for unknown reasons.

On Saturday, June 6, I went into the StubHub.com website to purchase Jonas Brothers concert tickets in Phoenix for my daughter. I located tickets in Section EEE Row 4 for $115/each plus fees. I in good faith agreed to purchase two. I entered my personal and billing information and submitted my payment. Upon receiving my confirmation, I saw that the tickets were switched from Section EEE Row 4 to Section 120 Row S! I immediately contacted StubHub by email and by phone. I was told that there was nothing I could do other than resell the tickets at their site for a fee. I explained that they had committed "bait and switch" by presenting one set of tickets and then switching them out with another set of tickets. They refused to refund my money or stop the sale from going through or even investigate their error. They instead accused me of committing the error even though I had two witnesses who observed me making the purchase. They refused to admit that they might possibly have an error on their website. When I went back into the website after reporting the error, they had repaired the problem, but not in my favor. I was still out the money for the tickets I did not purchase and did not want. They covered their error by placing the tickets I had originally purchased back onto their website for repurchase.

ordered tickets for celtics game if they made the playoff round 3 - placed order - stub hub was supposed to temp hold my credit card until it was known if the game would happen - they did not they charged the account and sent tickets to a non game - I had to call and ask them about a refund before they decided to send out emails stating they wanted tickets back - I sent back tickets which they signed for on 5/21 and now they are telling me it could be 3 weeks until the refund is processed. this taking up almost $1100.00 dollars on my crd card - and because they charged my card and the statement has processed it will cost me a finance charge while I wait for them to credit my account -

Stub Hub is listing tickets for Jimmy Buffett's October 21st concert in Seattle. That concert has been cancelled. This activity is confusing to the fans who may purchase advertised tickets to a show that doesn't exist at this time.

StubHub is sending me unsolicited emails, and when I've tried to unsubscribe, I have not been able to. When clicking to unsubscribe from an email, I am led to the URL which loops me back around to asking for my email address (as step1 of 2) to unsubscribe. This is illegal and banned by the Can Spam act.

Additionally, when calling their customer service number, I was looped around to providing my email address, and was told they could not remove me, only I can remove myself from the database by logging into my account. Please help me and others by forcing StubHub to adhere to the law! Time wasted, and mental anguish.

Ordered tickets for my wife and my daughter to see The Little Mermaid on Bway. Put in all my credit card info, bought 4 tickets, and felt relieved to have Mother's Day in the bag. Received an email the next day stating that the tickets were no longer available and they had a set of 4 to replace them. Okay. I give em a call to learn that these replacement tickets are almost 3 time as much.. Plans are all screwed up now, and my wife will get stinkin flowers again??

This was yesterday, so I've yet to see if the credit card has been charged. Up to this moment, no charge has been made. However, Im hearing of stories about people being charged and I will be furious if this occurs.. Why sell something that doesn't exist? I AM DONE WITH STUB HUB, AND FOR THAT MATTER ANY PURCHASES OVER THE INTERNET. Just thank Stub Hub.. I mean hey, I am a potential loyal customer. So much for doing any business over the net. LAST STRAW..

Got ripped off! Said they had tickets for David Matthews which I purchased in row G. Two days later they sent me an email and said sorry you can't have those tickets but you can have some one section over (worse) and in row S.

I purchased tickets for a Canadian show (face value $114 each). Someone on StubHub was reselling it for almost double the price. It was a stretch but I really wanted to go. I paid about $500 total after calculating in StubHubs ugly "service fee" not to mention the mandatory FedEx charge.

I got the bill a few weeks later and it had charged me $700... in Canadian dollars.

I find it extremely ignorant of StubHub to not have sellers listing the currency used (it did not show up anywhere during the purchase, nor was it in the confirmation). The "fanprotect" guarantee is a joke, they are protecting themselves. They refuse to let me contact the seller to work something out, or even tell me the state/province in which the seller lives so I can cite that state's laws for reselling tickets.

I'm sent on a round of bureaucratic evasiveness. Terrible customer service, scripted replies, indirect answers, and terrible negotiation processing.

StubHub condones fraud since they make the commission off of it. They don't open say it's legalized scamming, but if they do not take action AGAINST it, they are permitting it. It all boils down to the company's amateur value of irresponsibility, unprofessional conduct, a greed for every penny, and the unwillingness to negotiate.

If this doesn't straighten out, I will contact the BBB about it.

I have read a lot of people have done business with them, but they all inevitably get screwed over. It's just a matter of time. I lost about $500 over this.

I advise anyone here is a bad experience with their service to file a complain with the Better Business Bureau. I plan to do that within the next few days if StubHub fails to take proper initiative to resolve this matter.

(Also if there is anyone out there that may be able to help, I have screenshots of the purchasing process clearly showing that NONE of the StubHub listings show the currency. This information should NOT come as a surprise to customers.)

I just had the same issue that you had with playoff hockey tickets. The tickets were returned to me the day the event took place and since I was out of town I couldn't use them or sell them to someone else. The kicker is that they didn't even notify me the guy was sending them back. I didn't find out until 3 days later when I returned and the tickets were on my doorstep. I then had to call Stubhub to find out that they say it isn't their responsibility but that they also charged me another $120 for replacement tickets. So I ate 2 $90 face value seats and was charged another $120 because some guy had buyers remorse and Stubhub says it is my fault.

If that isn't bad enough. The customer service rep was the rudest CS rep I've ever ran into. He refused to give me his name after I asked for it. He also said he didn't have an employee number. He laughed at me, mocked me, and refused to let me speak with his manager. After 30 minutes of asking to speak with his manager he finally put one on the phone. His manager gave me the name of the rep and I asked that they review the tape of the call. I hope this dude loses his job.

The CS Reps name was Mark and the manager was Ben. They are from the Rochester, NY office.

Has anyone ever made any progress with getting an issue resolved with Stubhub? They are not willing to take any responsibility.

I tried to order 2 tickets to see the July 21 Dave Matthews show at Jones Beach. After entering all the required information, including my debit card information, when I got to the final screen, it said it was not available right now and to try again. I did this a couple of times to no avail. I decided to just exit the site and purchase another time. I have purchased tickets before on Stubhub and been satisfied. mhcolema@chicagogsb.eduThe next day I noticed that my bank account had been debited the full amount not once but twice by Stubhub. When I logged onto Stubhub to check the order status, there was none. So now I am in the process of trying to get the double payment credicted back to my checking account. I emailed Stubhub but haven't heard back and so far have had no luck on the phone. It is very frustrating to the say least and I am out $600!!!

Ordered two tickets to James Taylor concert in Tulsa Okla (Brady Theatre) on 5/4/09. Was specifically enticed to purchase these two tickets by designation as aisle seats (at approx 3-4 times face value)with specific reasons for desiring aisle seats. Every piece of documentation I have as well as Stub Hub's admission describes my purchased seats as aisle seats, however, they refused to rectify the situation and I am stuck with seats not on the aisle.

I feel I have been defrauded and cannot trust the represenations made on the StubHub web site and would advise other potential customers to proceed with caution. My understanding of their policy would allow me to offer tickets to any venue as aisle seats to entice a higher selling price and then default on my promise and send similar tickets in the same row but not on the aisle. I would never have purchased these seats without the aisle designation.

I am out $621.93, not to mention several hours in wasted time attempting to rectify the situation as well as emotional distress in being defrauded.

My girlfriend bought tickets to the redskins giants home game,from stubhub for our three year anniversary($498.15). we had dream seats, 11 yards back from the redskins bench, for an important division game. we took a redskins bus to the game and were ready for a great time( it was my first redskins game), despite the rainy weather. we got into the game without a hitch, grabbed some drinks and headed to our seats. about 15 minutes before the game began, a gentleman aproached us and told us we were in his seats. i explained that we had purchased our tickets from stubhub, and were in the correct seats. i was told the man was a season ticket holder, and "his safe was stolen" which included his season tickets. he explained that this problem had occured at previos games, and that we would have to go to the security office and work it out. no problem.

i left my girlfriend in the seats and walked with the man to the office, where i was confronted by the police. they confirmed that they were in fact the mans season seats, ahnd had us file a police report for stubhub(as was needed for a refund. they proceeded to escort my girlfriend and myself out of the park.we were told we were pretty much out of luck and would have to rebuy tickets if we wanted to watch the game. we were pretty much optionless, we rode a bus up that was locked during the game, and it was pouring. our only real choice was to buy tickets for reentry, which were $198.00. we ended up sitting in the nosebleeds above the giants endzone, with no view of the game at all. quite a change from the seats we had prior to the "issue". i contacted the police in fairfax the next day got all of the info stubhub needed, and proceded to contact stubhub.

initally i was told that we could expect a full refund for the tickets bought on the website, and a full refund for the tickets bought at the gates for reentry, for the inconvience. we recieved our refund for the original tickets about a month later, and after 2 months, i called stubhub to see what was going on with the 198.00 refund we were told we were going to recieve.i spoke with daniel john l from the "executive complaint department" who had on our first phonecall had assured me the check would be processed and sent. when i got a hold of him after waiting two months, he said the paperwork was never filed, and that he had everything he neede to push it through.

I understand the tickets we paid for online through YOUR website, that were STOLEN, have been refunded to the credit card that purchased them. HOWEVER, It has now been 4MONTHS since i was told i would be recieving a check($198.00) from the refunding of the tickets i had to REPURCHASE at the gate. i have been more than patient, and i am VERY VERY VERY upset that im getting ignored. I maintained contact with you(daniel john lushinski) throughout this entire process, AND was told that we were getting refunded for the ticket we had to REPURCHASE at the gate after being escorted from our seats, out of the stadium, by the police. I faxed you the info and was told that i would have the CC refund quickly, and that the $198.00 check through the "PAYMENT DEPARTMENT" would take a little longer but it would come to the original address the tickets were purchased from. THAT WAS A LIE!!!

I waited and recalled after about two and a half months only to be told that the paperwork was never sent through, and that you would have to refile. You assured me you had a copy of my papers, but when I asked you to check, they weren't there. I was told to REFAX you the paperwork again,and YOU WOULD CONTACT ME when they were recieved. I REFAXED as I was instructed, but of course, you didn't call me like YOU SAID YOU WOULD. I called and left a message on YOUR PERSONAL VOICEMAIL, pleading to help me finish this whole process. Once again no phone call. this has been one of the most UNPROFFESIONAL experiences I've had to deal with, and it is now officially UNACCEPTABLE that i have been LIED TO and RUDELY IGNORED by someone that was supposed to help me. I remember being denied the chance to speak with your supervisor, which im not happy about at all. I NEED SOMEONE to contact me with some kind of information, or I will have to try and contact Daniel at his home(which I do not want to do)so that i can finally get the decency that iI expect from people that make promises. I am absolutly at a loss and feel as though you as a company could care less about thee satisfaction of the people that keep your company afloat.

this isnt the type of service i expected or deserve from a company that is as large as it is. im very dissapointed with the service we recieved and would be more than happy to be involved in any type of class action suit people would be interested in pursuing.

I bought 2 tickets to the Flyers vs Panthers game for April 7. My boyfriend and I took off work and got a hotel for the occasion. When we arrived we realized the tickets were dated for March 26. They sent me the wrong tickets! If that wasn't enough I called them that night and was on hold for an hour. So I emailed. It says they get back to you within 12 hours. A week later I have been on hold for over 5 hours (8 phone calls) and sent 6 emails. I received no response. I finally got in touch with them today and I was told they could not refund my money because they have no record of me writing them at them and its not there fault that I received the wrong tickets. I am so disappointed.

Ok first of all Stub Hub is a third party seller. They provide a portal for idiot scalpers to sell their tickets. It isn't actually Stub hub who sells you tickets. We purchased two tickets for Britney Spears during the Special Pre-sale on Stub hub The tickets were priced for $150 on the ticket. Well, we paid a whopping $700 for $300 tickets. This is and should be illegal! This is price gouging/scalping and should be illegal. But consumer agencies do nothing about this, infact, ticket master and staples center have great relationship with them. We feel totally swindled.This is totally fraud!

Do not order from them, if you want to lose out or pay 2-3 times the amount the tickets are worth, then go ahead and buy them at Stub Hub. The more you support them, the more they will have the opportunity to take advantage of everyone including you. I had read these comments before my purchase, and like a dumbass disregarded them and went ahead with the purchase. Don't do it! !!!! you will thank me. Don't support this company who misrepresents tickets they sell.

OUt $400 because of Stub Hub!!!

I bought tickets online from Stubhub for a Detroit Pistons game. I ordered 4 Suite Level Tickets for Suite Number 118 and when they came they were regular Section 118 tickets that are on the opposite side of the court as the tickets I ordered and obviously NOT in a Suite as I expected. I told them about it and they said that the tickets were Suite Level, NOT Suite Tickets. I talked to the Palace of Auburn Hills about this, the place the event was taking place, and they said that any ticket labeled as Suite Level would be in a Suite.

When I told Stubhub about this, they said that the Palace was wrong. The tickets were fraudulent and they refused to get me equal or better tickets as their policy says they would and they did not refund me either. The manager I spoke with was even more rude than the first customer service employee I talked to. The manager called me a liar and said I could try and resell them, but I could not return the tickets. TERRIBLE CUSTOMER SERVICE. FALSE ADVERTISING OF TICKETS. NEVER DO BUSINESS WITH STUBHUB!!!

I was out $271.55 for the 4 tickets and hours on the phone to dispute with Stub Hub and my credit card company which never ended up getting resolved to this day. I am currently taking Stubhub to small claims court and encourage others who are having the same problem to do the same!

In October of 2008 I purchased four tickets to the first game at the new Yankee Stadium. I purchased the tickets through Stub Hub for $1987.55. Of that amount $1796.00 went to the owner of the tickets, $179.60 went to Stub Hub for their commission and $11.95 was added for shipping and handling. Several days after I purchased the tickets I received an email from Stub Hub confirming that my tickets would be sent to me on April 11,2009. The game is scheduled for April 16,2009. In mid March I received an email from Stub Hub that my tickets were ready to be downloaded on line. When I complained that I did not own a printer and was not required to own one when I purchased the tickets, Stub Hub replied that I would have to find a computer with a printer and download the tickets.

Evidently, if I do not purchase a printer or borrow one, which I refuse to do, I will not be able to attend a game for which I purchased tickets and paid shipping and handling charges to have the tickets delivered to my home. I purchased four tickets to the last game at old Yankee Stadium from Stub Hub and received the tickets (Yankee issued) for the game. Those were the terms included in the ticket purchase for the game scheduled for April 16, 2009. To date I have not been able to rectify this situation with Stub Hub. I feel that they should honor the terms that were originally included in the ticket purchase or refund my money.

To date they have not offered to refund the money they charged me for shipping and handling. That could amount to a great deal of money when one considers how many people purchased tickets to the April,16 game through Stub Hub. These tickets will be collectors items and I have paid the owner of the tickets a premium to obtain them. Stub Hub should provide me with the tickets or refund my total purchase price. I WOULD NOT RECOMMEND STUB HUB TO ANYONE.

I am being required to purchase or borrow a printer to download tickets that were to be mailed to me. This was not a condition of the sale and I will not agree to do it.

bad service. did not list tickets properly. tickets did not sell. would not refund money. I lost $400. long wait times when you call. very rude representatives. avoid this business at all cost!

I cannot buy tickets to a concert that is 7 months away at the box office because they are sold out after just 2 days. I tried buying baseball tickets that are a month and a half away but those seats were sold out. However, all of those seats are for sale at online scalping websites where people are marking up the prices on tickets. Something tells me there is no law being broken, but I just wanted to vent about how fans are getting ripped off in the name of greed to a practice that I thought was illegal.

Two choices: Either don't go to the event and be ****** off, or shell out the extra cash and eat ramen noodles and hotdogs for 3 weeks.

Purchased 4 tickets From Stubhub to Seattle Supercross for April 18th, 2009. Recieved them in 2 days only to find out they were 4 Junior tickets (ages 2-12) Called and emailed everday for over a week,being reassured each time that they were searching for replacements.

After reading all of the complaints, I have almost given in to the fact that I am out $214.35 and that my son that will be home on leave from Iraq, might not be seeing the Seattle Supercross in person this year. If that is what takes place, I will, over and over again, post warnings to others anywhere and anytime that I can.

Waiting to see if I am a victim.

I would like to tell you about an experience that I just had with Stub Hud that I do not think is right. First of all I have done a lot of business with them and most recently have purchase some tickets for the opening game at Yankee Stadium coming up in April. I live in the state of Florida and wil be traveling to New York for this big event. When I purchased them back in Nov 08 I was let to believe that the tickets would be mailed via FED EX which I paid for to my home. This weekend I received an e-mail with my tickets attached for printing. Needless to say I was unhappy with this as I am a collector who was looking forward to the ticket itself. This game is History as the first game being played in the new stadium.

I called the company and was told that they have changed the process of using Fed ex and no longer ship out the actual tickets. What I am upset about is that they did not even notify me or for that matter Im sure no one about the change. If I had not called would I have been credit the FED EX charge? I dont feel this is acceptable and would like to have the ticket. The person who sold them must have them and I understand they are unable to give out that information. The customer office informed me that they do not receive them and only ask for the Bar code from the seller.

Does that sound right, because to me it does not make sense for a company of their size to operate that way? What would happen if the bar code number is copied wrong or the seller uses the tickets befor I do. I asked if they have the tickets if they would please send them to me or if possible can they contact the seller and ask for the tickets but of course they never answered.

I purchased tickets to a concert taking place on March 31 in NYC (Lady Gaga). I ordered my tickets on March 11th. The seller confirmed the tickets and provided me with a Fedex Tracking number. Today is March 30th and I still have not received the tickets. They were never mailed. I've been emailing and calling StubHub to let them know about it. All they have been willing to do was email and call the seller, who has been unresponsive for 3 weeks! Now, luckily enough the concert got pushed back to May 2nd. This gives everyone in this deal more time.

But I made the point to Stubhub that this person has hasnt responsed to any of the attempts made to contact them. How much longer do I have to wait until Stubhub realizes that this seller went sour on the deal? I want the tickets in my hands now and not at the last minute on May 1st. The seller should have had sent them by now if the original date was March 31st. All stubhub kept saying was I understand. But they wont take the next step and get me my tickets from another available seller. Stubhub has their guarantee that I will get my tickets, or have my money refunded.

If they come through with the tickets, that would be ideal. But if not, then they CANNOT possibly compensate me enough for missing out on a once in a lifetime concert gig. I've been following pop music for over 35 years and I dont want to miss out on the beginning of an artist's career that has the calibur to rival Madonna. TRUST!

Lifetime emotional distress if I miss the show!

I purchased 4 yankee opening day tickets from Stubhub. I was directed to their website from the Yankee website. My husband and two sons are big baseball fans. I paid $1324.88 for 4 bleacher tickets to be there on opening day because of the significance of the new stadium. I recieved notice my tickets were ready as e-tickets only, and that there would be no actual ticket for us. I paid $1324.88 for 4 tickets with a $25 value each and we want the actual tickets for keepsake.

The supervisor at stubhub told me at first that there are not actual tickets they are all e-tickets now a decision that was made in conjunction with MLB and Stubhub, then he later said the original owner has the tickets but they didn't sell me the tickets, they just sold me entrance to the event. I have purchase tickets this way in the past and the e-tickets are then handed in at the stadium for a actual ticket. Why is this time different ( because of the significance of the game?) that is not fair.

I spent alot of money for these tickets and they want to save the actual ticket from this special day. Actual tickets to this game are out there, where are mine. If MLB can issue a e-ticket they can issue my real tickets. Part of the reason for paying such a fee for this event is to have the actual ticket stub from the first game ever played in the stadium.I am outraged. I don't even understand how now there are two sets of these tickets for the same seats. Stubhub said this is a joint decision between them and MLB and that they would be saving the Fed-X fees and just printing them out on the computer. I offered to pay Fed-x fee as well and get the ticket. I paid a lot of money for 4 tickets to opening day and would just like to have the tickets. My sons have thier tickets from Home Run Derby at the old stadium and want these from the first day in the new stadium and I am sure we are not the only fans upset.

I recently attempted to sell a pair of Vancouver Canuck tickets through your site. I received notification that there was an offer for my tickets which I confirmed and shipped as directed. Later I was contacted by a representative from StubHub indicating that the buyer was not satisfied with the tickets because they were situated in an alcohol free section and that they would be charging me for the difference to find the buyer with replace tickets. I replied to the email that I was not prepared to pay for replacement tickets and simply requested the order be cancelled and my tickets returned to me. I later discovered there was an unauthorized transaction on my credit card for the sum of $142 as an employee at StubHub took it upon themselves to upgrade the purchasers tickets and charge the difference to me.

StubHub is claiming that because there was no comment in the optional sellers comment section that my tickets were located in an alcohol free area that they have the right to charge me the costs associated with upgrading the purchaser tickets to better seats. I was unaware they were located in an alcohol free section as the email from the Vancouver Canucks did not list this information. I was going to receive $221 for my tickets but they charged me $142 to upgrade under the StubHub FanProtect Gaurantee.

I closely examined the user agreement and would like to bring to your attention the following issues:
StubHubs FanProtect Guarantee, states the following:
We Guarantee:
You will get your tickets in time for the event.
Your tickets will be authentic and valid for entry.
You will receive tickets comparable to or better than the tickets you ordered, or your money back.

You will be refunded if the event is cancelled and is not rescheduled.

The buyer received the tickets purchased meeting all of the above statements. StubHub had no obligation under the FanProtect Guarantee to do anything for the buyer. Someone at StubHub made the decision to upgrade the buyers tickets, StubHub is responsible for the upgrade not me. I gave permission for the order to be cancelled, which would have given the buyer their money back. Under you FanProtect for sellers I was entitled to receive the full payment as I delivered the listed tickets as agreed. StubHub acknowledge the cancellation of the transaction by returning the tickets to me therefore I was under no further obligation.

Please refer to the User Agreement, section 5.4 , it clearly states that StubHub does not guarantee the information in the sellers comments, therefore it cannot guarantee something that was not written there.

5.4 Seller Comments. StubHub does not guarantee any information provided by Sellers in the Seller Comments area of ticket listings.

StubHub referred me to section 4.3, if you read that clause, I did exactly that. Word for word I did exactly that.

4.3 Seller Responsibility. Once a Seller confirms a purchase of tickets from a Buyer, Seller is responsible for fulfilling the order with the exact tickets that the Seller listed. The Seller will be charged a replacement fee if Seller lists tickets for sale and is unable to produce the exact tickets the Seller listed. The replacement fee will depend on how much it costs us to purchase comparable or better replacement tickets for the Buyer. StubHub is not responsible for any errors made by the Seller in the listing or pricing of tickets and is not liable for any such errors.

I clearly provided the tickets as listed on their site. I can produce the email from the Vancouver Canucks who I bought the ticket from. Their email did not indicate that these tickets were in a non-alcohol section. The absence of this information in the comments section does not constitute misrepresentation or any other breach of your user agreement. StubHub charging me this fee does!

StubHub charged my Visa $142 as an unpgrade fee which they had no right to. I lost $66 by having to sell my tickets at that last minute as my tickets were in transit for almost 2 weeks as a result of the StubHub transaction.

I bought 2 tickets to BillyJoel/EltonJohn concert for Nov.4,2009. I purchased them via online with their website on 3/18/09. They emailed confirming they had recieved their amount of $715.95 and that I would recieve a second email when the ticket holder selling the tickets confirmed the email they sent to them. I recieved a second email a few hours later. It sayd that the ticket holder didnt actually have the tickets as of now but would have them in 7 months on Oct.20.

I called their 866 number and spoke to a phone sales person. I asked them why would it take them 7 months to send me the tickets when in fact ticketmaster sold out of all tickets within 3 days of the concert going on sale. They had no answer for me but only said that there isnt much they can do and on Oct. 20th if I hadnt recieved the tickets to contact them to find out whats goingon. I was livid! I asked for a stop payment and wante4d to cancell my order and they said all sales are final!

I then confronted them about their website where it states that they dont actually charge me for the sale until the fed ex package has been sent out and why in fact have they already charged me when I wont be getting the supposed tickets for another 7 months. They didnt have an answer and basically said their sorry and to call them back after Oct. 20th. Im very upset and at this point am not sure what to do but have a feeling I have been burned.

Im now out $715.95 and wont know if I will have tickets for 7 months when in fact I have asked for a return on my money and am not interested anymore.

I had purchased 2 tickets for the NKOTB concert at 1st Mariner Arena 3/19/09. I received the tickets and yes the tickets are in section 2, row AA, seats 11 & 12. The problem here is that the sellers comments says they are Front Row / Center seats. This is a complete lie. The tickets are actually 27 rows back from the stage. In NOWAY are they front row. When buying the tickets this can not be verified since the seating chart only shows sections not rows.

Per Stubhub they are not responsible for seller's comments. I think that if they advertise one thing that is what you should get. In no way could I verify that AA was in the back because the seating chart does not show row only sections.

I paid $140 per tickets for a ticket that face value is only $65 and feel like I have been taken advantage of.

First I ordered a set of tickets (face value $21 each) for the front row, on the home side for a Boston University hockey game (last one of the season!). A few hours later I have a voicemail and email from StubHub asking me to please call them there has been a problem with my order. When I call them they tell me that those tickets were not available when I ordered them- the seller sold them to someone else. Then why were they still listed as available on the website? That happens sometimes.

So they said I could cancel my order (I wish I had!!) or there were tickets available on the visitors side a few rows back for the same price. Considering I already told my boyfriend (the tickets were a birthday present!) that I was bringing him to a game I said that was fine and got the not as good tickets for the same price. Day of the game comes....show up at 7 like the ticket says and we cannot figure out how to get in. The doors are locked and no one is around. The game got changed to 2 pm.

When I get home I call StubHub and wait on hold for an hour then give up. I call again the next day and I'm told it was my fault I didn't check to see if there was a time change so I can't get my money back. I can't go to another game- it was the last one. And now I don't have the money for it anyway. I'm in college and $70 is a lot of money to just throw away. Guess I'll be eating more ramen than usual this month.

I went on-line to purchase tickets for Billy Elliott by doing an internet search for Billy Elliott. I reached a site that sold the tickets. There was a logo for StubHub. I purchased six tickets and it is reflected in the confirming email that I received as follows: Price per Ticket: $119.99 Quantity: x 6 Subtotal: $719.94 Service Fee: + $71.99 Shipping Services: + $11.95. Order Total: $803.88

In fact, when I got the tickets the face value was $41.50 per ticket. The $71.99 service fee was misleading because that is actually the service fee for EACH TICKET. I went back on line and there is, IF THE SCROLL DOWN, a notice that You are buying tickets from a third party...Ticket prices are set by the seller...and may differ from face value. ALL SALES AND BIDS ARE FINAL. No refunds.

There is a web site specifically for Stub Hub with frequently asked questions, but I never saw that site and there was no link in the page the advertised Billy Elliot and where I made the purchase. My credit card company said they receive many complaints regarding StubHub, but there is nothing they can do. At the very least, it is misleading to sell a ticket without informing the purchaser of the face value of the ticket and I am sure I am not the only consumer who believes they are purchasing tickets at face value. I work on 45th/5th Avenue and I could easily have gone to time square to purchase tickets for an April 24, 2009 performance. To pay a $71.99 service charge for a $41.50 ticket (of course that's extra) is outrageous.

I lost $431.94 on this scam.

I ordered tickets from Stubhub at stubhub.com and when the tickets arrived there was a large paper with them telling me to check my tickets carefully. This should have been a tipoff, i looked them over carefully but carefully enough! i took my husband and my niece and her husband to Radio City Music Hall for a very special concert, and when we handed our tickets to the ticket taker it turned out they were for the day before. I had not noticed that they were for the wrong date! I realize this is my own fault in part, but when I made the purchase I was on the phone with my niece and we talked through every step of it, and never once considered going on that Friday, only on Saturday.

We had a hotel booked for saturday and we both had it on our calendars for saturday. I now know why they include the huge disclaimer in the envelope with your overpriced tickets. The show was sold out, and we could have bought tickets for Friday night, but i live far from the venue and it would have been impossible to get to it in time after work. This may be why the Friday tickets were so much less desirable, and why we were given them instead of the tickets i bought on the website.

This was definitely a scam, and I am positive that i did not purchase tickets for Friday, but for Saturday. They charged the $130 per ticket for four tickets, plus numerous fees of over $50 additional per ticket, leaving me with nearly an $800 loss.

They charged the $130 per ticket for four tickets, plus numerous fees of over $50 additional per ticket, leaving me with nearly an $800 loss. In addition, we wasted the price of a hotel room in New York City which is nothing to sneeze at, plus transportation to NY from southern New Jersey too.

I bought two tickets for the Stanford/Cal women's basketball game. When I opened the envelope, I realized that the fan who sold them to me through Stub Hub did not in fact send me Stanford/Cal tickets--but two general vouchers for Stanford athletic events with the caveat that if the game was sold out, the voucher wouldn't get us in. The Stub Hub person told me to fax in a copy of the vouchers, which I did. This game is always sold out.

The supervisor Jeremy sent me an email saying there was nothing he could do because I hadn't called within the 7-day limit of receipt that Stub Hub uses. Be warned! If you are out of the country and can't check your tickets within 7 days, tough luck and more power to fraudulent sellers! Stub Hub and the fraudulent seller win.

Out $70. Will never use this site again!!!

I have used StubHub several times, and have found that the value of the tickets that were sold were pretty much in line with the value of the tickets. However, I just purchased tickets for Valentine's Day, to take my boyfriend to the Opera. I paid $140 EACH for the tickets. Come to find out, when I get the tickets, that they are a value of $27.50 each. This is an embarassment.

When I called StubHub to discuss the situation, they were polite, but hid behind the fact that StubHub is a place for sellers to get rid of the tickets. Apparently buyers have no way of knowing whether they are buying tickets of value. This is a miserable experience, and would rather just go through a ticket broker or Ticketmaster moving forward.

I've listed my tickets on Stubhub for the last 5 years and the other day I sold 4 tickets lower level center court. On gameday, 2 hours prior to tipoff, the buyer calls and tells Stubhub that he had received nosebleed tickets and for a different game, not lower level center court for the game taking place on that day. I informed Stubhub that is impossible because I only own lower level seats. Apparently, this buyer faxed a copy of the 4 tickets, which at this point I'm positive he bought elsewhere.

Anyhow, Stubhub decides to get him replacement tickets and charges me an asinine $3200 for the cost of replacements. I sold my tickets for a combined $800. The buyer ended up with my 4 tickets and the 4 replacement tickets for only $800. Since it was too close to tipoff, it left me without a recourse to report the tickets stolen or even void them out.

I'm still fighting with Stubhub and my credit card company to reverse the charges since this was obvious fraud on the buyers behalf... Stubhub committed fraud of their own because I know darn well that the cost of replacements for a bad game weren't $800 ea.. the market was actually lower on gameday than when I sold mine, so to say it cost them $800 each is a bunch of bull. Lesson learned. Don't buy or sell on Stubhub, because you can be screwed as a seller as well.

I'm out about $4000

I have used Stub Hub about 30-35 times and have never had a problem. I am surprised at the comments!

I sold two Tickets to Georgia TechvsNorth Carolina Tickets which were in section 100 in higher rows. The stubhub customer rejected the tickets, so I offered her an up-grade in seats. So Stubhub actually replaced the tickets by it replacement group the to replace Tickets were 3 1/2 times the price. I was charged $844.00 The cost to replace the tickets.

I ordered tickets on 1/13/09 for a concert event on 4/11/09. These tickets were meant to be a surprise for my wife's birthday. I left town and when I returned the tickets had not been delivered. I thought maybe with the long weekend they were just taking a while. Well then I received an email stating that the tickets had been delivered via Fed Ex... to my OLD address! I was upset because my old address is over 500 miles from where I live now.

I have called Stubhub each day since then asking them to fix it. The only response I get is that they contacted Fed Ex to try and recover, this was unsuccessful! I Keep asking where can I file a complaint? Who is going to take care of this? When am I going to get refunded? Each time I am told that this is my fault and there is no remedy. I specifically changed my Billing and shipping address when I placed the order, but apparently Stubhub does not beleive that is true. The IT department is looking into it. I WILL NEVER use this service again, I cannot beleive how unwilling they are to try and help their customers when clearly an error has occured.

$319 for the cost of the tickets and the extended time I have spent on the phone trying to work with these people.

I ordered tickets for the Feb.14 Globetrotters, for me and my Valentine.Since I couldn't see the actual seats by zooming in, I took the tickets offered. they gave me tickets(linda said) piggie back)I wanted to correct my order, they will not correct order or let me talk to a supervisor.

I don't and will not do business with people who don't give me what I want.

I bought 7 tickets on 12/7/08 for the Cotton Bowl in Dallas. After I was charged, I got an email stating the tickets would be mailed on 12/28. This was a Sunday. Hello? And the event was on the 2nd with the first being a holiday. So, the tickets would HAVE to be shipped on Monday for me to get them before I left on the 1st. I sent an email and called about my concern about the shipping time. Sure enough, Monday came and no tickets. They told me they would for sure ship on Monday. No tickets on Tuesday. Same story when I called back on Tuesday. No tickets.

On Wedneday I was desperate. They told me they would call me before the end of the day with an answer. No calls. Up to this point, I had spent about 6 hours on hold and on the phone. NOBODY seemed to care. They said, we have the stub hub guarantee. Who cares! We had 3 cars full of people driving to Dallas from Mississippi the day before. The cost of the tickets being refunded wasn't the issue. Finally as we were driving to Dallas on New Year's Day, I got a guy named Tom that actually seemed to care. He really did call me back (the first time after all the promised.) Of course, his call was to tell me that at this time there are NO more tickets! Oh, and by the way, Is there anything else we can do for you today? I am not kidding.

My response - I think I have 'been done' by Stub Hub about all I can stand. Yes, they did refund my $980. Fortunately, for me I found tickets MYSELF after we got to Dallas at this sold out event. In the END ZONE in the sky. I had purchased 30 yd line tickets from Stub Hub. I URGE you do NOT use this company. In my 50 years, this is the worst company I have EVER dealt with. The time on hold was worse than the cable company. I spent an average of 30 minutes on hold each time I called!

Driving to Dallas in 3 cars with NO tickets.

Numerous calls, one 'formal' complaint by phone, and at least 3 operators all saying I should be refunded, or that the "postponed" classification should be changed to "cancelled" anytime. The concert is still postponed and I don't have my money.

Coldplay's website shows their tour dates staying in Europe through September of 2009. This would mean I will have to wait more then 12 months from the original purchase date, and original concert date, to have any kind of resolution. And by the logic StubHub is using with their 'FanProtect Guarantee' if Coldplay had a concert scheduled at the venue 15 years from now, StubHub would say that would be a rescheduled concert.

To add; I've never recieved the actual tickets or anything else in the mail. The only resolution I've asked for from StubHub is a full refund of all monies paid to them. They advertise the tickets, they take the money, they have the responibility.

i used stub for the first and last time. in september 2008 i saw that Neil Young was coming to chicago. My husband used to play Neils music for me on his gutar when we were dating. I thought this would be a great gift for our 15 year anniversary.

I purchased 2 seats from stubhub in september for the December 9th show. I paid for the tickets in september.

The day before the show (Dec8th)I had not yet received my tickets.

I called stubhub and the customer service representative told me she would have to talk to her supervisor and would call me right back..No call back. I called back at 9:30 pm only to find out the tickets were never sent out and they were looking for replacement tickets. Stubhub did refund my money. But never explained what happened.. I dont understand they got my money in september .

I paid for these tickets in september $ 391.75..They were a gift. Stubhub never called to tell me their was a problem..9:30 pm night before the event I find out we do not have seats..we arranged to get off work early had a baby sitter arranged ..and this was a gift for my husband.they never contacted me. Terrible customer service..Verry Disappointed ..

i used stub for the first and last time. in september 2008 i saw that Neil Young was coming to chicago. My husband used to play Neils music for me on his gutar when we were dating. I thought this would be a great gift for our 15 year anniversary.

The day before the show (Dec8th)I had not yet received my tickets.

I called stubhub and the customer service representative told me she would have to talk to her supervisor and would call me right back..No call back. I called back at 9:30 pm only to find out the tickets were never sent out and they were looking for replacement tickets. Stubhub did refund my money. But never explained what happened.. I dont understand they got my money in september .

I did not get to attend the show, and I am out $400. I will never be purchasing from Stubhub again. They should request that Fed Ex require a signature, but they do not give buyers this option. Fed Ex should also not leave envelopes that have expensive tickets inside on front doors. I once purchase a pair of tickets to Jersey Boys that cost $700, and I was not home when Fed Ex delivered them. However, they left a slip on my door saying that they would be back the next to deliver the tickets. They could have done the same thing this time around. I would like to take Stubhub to small claims court, so that at least my money can be refunded.

removed $504.75 from my account in payment for the tickets. they then sent my two tickets on the incorrect day. i have sent many emails, the copies of the tickets received and have had one phone call back with no other contract in the past three days. i have asked that my order be cancelled and my money returned and i have had no response to that either.

i am out $504.75

I ordered tickets a month in advance of the football game we were attending. Of course with StubHub's policy, they don't have to get you the tickets (if the seller doesn't back out in the first place) until the night before the event. Well, needless to say I thought because I had ordered in plenty of time that the tickets would arrive in plenty of time. The problem with this process is that a lot of people travel from great distances to attend some of these events. This was no exception.

The tickets were shipped to my specified address in Minneapolis while the event was in Kansas City. So they arrive the day before and voila, I've 12 hours to get to KC because I'm waiting on the the tickets? I spoke to at least three people at StubHub...I was trying to get the tickets redirected to the place where I was staying in KC. They all said, yes, we will have FedEx redirect them....blah, blah, blah.

Basically everyone that I spoke with at StubHub lied to me because they were going to waive my shipping charges and direct FedEx to deliver the envelope to the KC address...all of which never happened.

Extra expense (and kindness) of others to have the package of tickets redirected via overnight prioirty mail (Saturday delivery) to the correct address. Additional phone charges for 4 hours spent with StubHub trying to get the tickets redirected.

I ordered a total of 5 tickets for Metallica, from 2 different sellers, and received ZERO tickets. Their site boasts that it is extremely rare that they don't come thorugh with your tickets, yet they didn't come through on either of my orders. They allow the ticket sellers to wait until 2 days before the show to get the tickets to you, so when you finally find out that the seller just decided they didn't want to send you the tickets, you have no time to figure anything out and no equal replacement tickets are available. I ordered floor tickets and was offered upper bowl seats as a replacement.

I will supposedly get my money back (upwards of $900), minus the interest accrued over a few months, which definitely adds up. Interest on a payment REALLY sucks when it goes towards NOTHING. I also got to completely let down my 4 friends who thought they were getting floor seats for Metallica. That's MUCH worse than the lost interest charges. Oh, and I got a $125 coupon for Stubhub! So when they completely screw someone over they give them a coupon towards their next purchase. Like they think anyone would ever use their site again after something like that.

I used Stub Hub to purchase theater tickets and most tickets were clearly labeled according to their location. However the tickets that I bough clearly were designated as Mezzanine, which is why I bought them. I am taking my mother for her 70th birthday and was hoping for decent tickets without too much walking. However when they arrived the tickets clearly read Rear Mezzanine. When I contacted Stub Hub they told me that they are not responsible for the authenticity of the tickets. I would NOT have purchased these tickets if the correct location had been properly identified. I believe that as a ticket broker they need to have some credibility over the details on the tickets locations as these are DIRECTLY correlated to the prices that they are asking.

I pover paid for 4 tickets to a Broadway show and my Mother who has had knee replacement surgery will have to make her way up to the Rear Mezzanine.

I recently traveled from San Francisco California to Dallas Texas to see my family and friends and take in some events as a group.

My wife had worked very hard to coordinate everything down to the last detail with the exception of our unforgivable experience with Stub Hub.

11/22 A.M. I call the 1-866 number for Stub Hub customer service to see what my options were to pick up my 4 tickets (Order # 18519807) for the Stars vs. Sharks. These tickets were to be a night out as a gift to my brothers. However, being the anniversary of our mothers passing we as a group were going to be tied up until right before game time at a family ceremony in remembrance of my mother. Hence, the reason I called early to review my options (possible e:mail link to print out the tickets) and so on. My goal being to surprise my brothers after the ceremony with the tickets and jump in the car and make it as close to game time as possible. They had no clue and I had cleared it with all of the ladies for a guys night out.

So after talking to your rep he told me I had no option but to pick up the tickets at Downtown Dallas. One Hour plus from the location that I was staying. I verified the location and made my intentions very clear. I was forced to call back several times even though I had the correct name and order number to verify my account and purchase. I did this all the while making my intentions and requests to pick up early very clear. I needed to get my hands on my tickets early.

I borrowed a car, remember I am on vacation and my wife was using our rental car. I drove the 1 hour plus to 2525 McKinnon St, Suite 590 Dallas Texas in the Sterling Bank Bldg. Once I arrived at this location I went to the Stub Hub buzzer and no one answered.
I called back the 1-866 customer service number and asked for help. I was told that I no one is there and that the only option is to send an e:mail requesting for someone to come up and meet me.

1. Why did not 1 of the 1st 3 reps I talked to tell me that I could not pick up the tickets early. I was extremely clear in my request to each?

2. In this day and age (I work for a communications company) I know you have a phone number if not a cell phone number to talk to Stub Hub employees.

3. I was told more than once that I would receive a call back with a status of what was going on with my request. This never ever happened, they appeared to not care.

Here is my situation. I have just driven in a borrowed car over an hour to be told that I need to wait there longer and we might help you. All the while I need to get back to get ready for a very important family ceremony but cant leave without the tickets that I plan to surprise my brothers with that night. I asked for escalation of the matter, no urgency very canned response. I sincerely feel they did not even care.

I have to point out in no uncertain terms that I did not receive any customer service urgency at any level during my entire experience. I did not receive any promised return calls.

But get this 1 hour after the game started and my gift was ruined I get a call from Brandon to see if he can go home because my tickets are waiting? Can you even feel how angry I must have been?

Very poor customer service at every level and all about how it affected their day and their job. If it were not for customers like me they would not have a job. Brandon really broke my back calling and being all about himself like that. I devoted over 3 hours even more with phone time trying to get help from your customer service department. Remember this was my vacation and the time with my family was missed out on. Not to mention the night out with my brothers that I had planned and worked so diligently on.

I am told no last names are ever given and that phone numbers do not exsist for employees. How shady is that if that does not tell you they are up to no good. When you ask for a Supervisor they just pass you to the next random person who repeats the same corporate lines over and over with no help.

I talked to Chris I am told the highest ranking customer service rep that I am allowed talk to and he could not have been more kerse and cared less. How do companies like this continue to keep customers?

Then I talked to Chris who offered me a $10.00 coupon in a kerse sarcastic way as if to laugh at my situation. He is by far the rudest and lest helpful employee of any company I have ever delt with in my life.

Here are my expectations:

I would either like to see a full refund of this transaction and or 4 tickets of equal value.

I know the section and row of the seats.

I would love the chance to discuss this matter on the phone with a decision maker and not a rank and file employee as I have had enough of your standard customer service level.

Very Angry Customer

Randall S *******

On November 23, 2008 I signed on to StubHub.com to purchase hockey tickets. After I found the tickets I wanted and filled out my information, a confirmation of my request came up. I printed this off, and it is enclosed. Then, within seconds, a message came up that read, Unfortunately, your tickets have already been purchased and the seller no longer has them. Please click here to check your order to review your purchases?. When I did, my tickets were listed, but because I got a confirmation I believed they would be listed whether or not I lost the tickets. When I looked under order status? it said, Seller has not yet confirmed?. Then, I read the frequently asked questions? and read about the site but I found nothing in regards to this message. Therefore, I believed I lost the tickets to another buyer and so I purchased different ones.

After, within 5 minutes, I called the customer service to double check. They told me I did get the tickets, and now I had two sets! When I explained the miscommunication they told me I was out of luck, but that they would help me re- sell the tickets even though they could not guarantee that I would sell them. She also told me that she would send it to the technical department to be examined. After I hung up I called my bank and they told me I needed the authorization code in order to stop the transaction. So, the call center representative from my bank and I called together. I spoke to the supervisor Greg, and he told me he could not give it to me because all sales are final and that it was my mistake. Therefore, they will not refund my money because they think that since I had an order number I should have known that I got the tickets, but they would contact me after the Tech. Department took a look. So because I was not clearly explained what had happened, I am out the price of my first set of purchased tickets. Nowhere was I explained that an order number meant I had them.

After no one called me back like they promised, I called again on November 25th. Rick, the customer service representative told me that the Tech. Department looked at it and saw exactly what I saw, and in the message I received, they told me that I might have been the one to buy the tickets. Rick told me that this happens often and in attempt to rectify the problem they put the click here? part of the message in to re- direct me to my account to double check. Well, I thought it would be listed no matter what. I looked under order status? instead of looking for an order number because I was never told any differently. I believe that this is either a miscommunication that I should not be punished for, or an attempt to collect more money on someone that doesnt understand the technical terms of retail. Im a School Counselor, I do not have a mind for business, but nor do I have a biased view on what was trying to be communicated. I interpreted the message under fresh eyes. Although it was wrong?, I should not be punished for a misunderstanding. Their lack of a clear explanation of the issue left me out $334. 97.

So in my scenario, we got to that last page with the "Place Order" button when realized they were the wrong tickets we wanted to order. So we opened a new window/tab then pointed the browser to stubhub and found the correct tickets and went through their process. In the second set of tickets we did click the "Place Order" button, which must have held on to the other pair of tickets that we only viewed, and somehow placed the order for both pair of tickets. We only clicked the "Place Order" button on the second pair, never on the first pair. But both pairs ended up being sent to us, and we didn't order the first pair and want a refund, but StubHub refuses to refund us for something we didn't buy.

As far as one other poster that said "read the website rules" We did, and we know what they are, and still get screwed by StubHub. We did not order that pair of tickets at all.

I had just sold a pair of tickets to the Wash-Giants game Nov. 30th because I could not go.

Now when you sell tickets they say you are responsible providing the right ones. Which I did.

Well the buyer didn't like them because they were not the best of seats. And according to Sub Hub since they were rejected and I should have decribe the seating better I would be responsible for the 276.00 extra charges for the nicer seats. And now I see a 276.00 charge on my credit card. A rip off? I should say so.

So I say no one should do business with the likes of Stub Hub. I will be contacting the FTC,The Attorney general and Fox news about this.

I have delt with Stub Hub for some time now, I think from reading alot of the complaints is that people sign up for a service without reading the terms and conditions. If I were like these people I too would have had problems with Stub Hub.

I place an order, if the order is confirmed and I have a problem with my tickets I call the company and tell them what they are obligated to do, how do I know this information, I read the terms and conditions, the buyers rights and the sellers rights. When I call I already know what to expect because it is on their site. If someone tells me no, I tell them where I read what I read and if I got a new person that did not know or I get a vetran I allways get what I want because they do what the site says they do, no more and no less.

I would advise anyone who wrote complaints that I saw on the site to look before you leap, dont do business unless you know the rules.

I had no consequences and all went well, I saw the articles and they caused me to laugh because I could tell why these people had problems. If onday I have a problem I am sure it will be from a odd situation not something that I didnt know because I didnt read provided material.

I heard that Madonna was coming to Houston and not Dallas so I checked out tickets and they were sold out. So I checked out StubHub because I'd heard their commercials on the Stern Show. The venue was Minute Maid Park. They had plenty of seats. I thought I would get front row on the side elevated seats, the ones that come up from the floor. The seats were sunk down a foot more than the floor. The real issue was that speaker platform had been constructed blocking our view. We could only see the TV. It was the worst concert I had ever been to. And I paid $500 a piece for these.

After notifying Stub Hub, they told me that - wait for it, it's rich - that if the tickets had said that the seats were obstructed, then I could get a refund. Since they did not say that, I get nothing. Can you imagine? If they'd told the truth, I could get money back. But if' they'd told the truth, then i would've known and had no arguement. Since they lied and I didn't know, I am screwed. Don't do business with StubHub. They are the equivalent of a tow truck driver. They are guilty of false misrepresentation and blatant lying. Customer service is not in their vocabulary. Once they get your money, they will never give it back, no matter what. Don't do business with StubHub.

I lost $1000 plus 10% commission. We traveled to Houston from Dallas and got a hotel. We are so bummed out, sad and extremely angry.

Burned twice! What a messed up system. Ordered tickets for Cubs game seller never surrendered. StubHub wants you to wait until the day of the event to replace tickets. No can do I live in Detroit area need travel time. Now F'ball in Happy Valley. 9 days no tickets but Stub Hub is working on it. Seller has until day of event to get tickets to me! 6 hr drive 12:30 game they have to be kidding!

StubHub has no mechanism to require sellers to ship tickets in advance, so you don't know if your dealing with a dirtbag seller who changes his mind. BEWARE. You have no recourse with StubHub. If your tickets don't show up by the day of the event you may get your $ back but your plans are trashed.

Took a weekend off. Paid 800$ for tickets. Hotel reservations. Time missed with kids.

Ordered ticket for Game 6 of the World Series. Received ticket for Game 1 of the World Series. Too bad we were out of town for Game 1. Game 6 was never played but Stub Hub wouldn't make good on their promise and never called us back after promising twice to look into the matter and get back with us. What a scam!!!!!!!!!

Out over $700. Ticket was for my boyfriends 50th birthday. What a surprise. I only wish I could warn everyone before it's too late. How disappointing!

Bought two tickets to the August 27, 2008 Red Sox vs Yankees game through SubHub. Paid a premium for the tickets - over $600 each - since this was to be our one & only time to see a game at Yankee Stadium before its retirement. No problem getting the tickets. Everything was fine until we got to the game. Turns out the tickets were not on the same row. The tikcet numbers were in sequence, so there was no way to tell that the tickets were not on the same row. There was no mention of this little fact on the StubHub site when I bought the tickets. Since the game was a sell out, had no option at the time, but to watch that once in a lifetime event sitting behind my wife.

I contacted StubHub upon my return home. I didn't expect a whole lot, but thought they might at least offer to return their commission since they didn't live up to their stated guarantee. After numerous emails & a couple of calls, I gave up. They did apologize for any inconvenience, but they evidently have no idea of what customer satisfaction is. I'm surprised they are still in business. I can't say that I will never use their services again, but I will most definetly check out all their competitors first - ties will not go to StubHub.

Going to the game was the main purpose of our trip to New York. Not getting to sit with my wife at this once in a lifetime event sure left me wishing I had never heard of StubHub.

I ordered 10 tickets to a Chargers Football game and the seller only sent me 8. I called immediately upon receiving my order thinking it was just a mistake and they would quickly resolve it. After being on hold for about 20 minutes, the operator (Vanessa) accused me of wanting to get 2 extra tickets without having to pay for them. I have never been so insulted and infuritated in my life.

I paid for 10 tickets, they only sent me 8, and then accuse me of trying to scam them. After arguing with them on the phone, they agreed to send me 2 other tickets. They also mentioned that they would file a police report for the other 2 stolen tickets and warned that if my friends happened to be sitting in those seats, they would be arrested...just a heads up. How lovely. This was my first time using StubHub and I will never use them again.

If I don't receive my 2 tickets, I will be out $100. You would think that spending $500 would give you some type of credibility. Apparently, people do this all the time - pay for only a few tickets and pretend they never got them. Believe me, that is not the case with me.

Stub Hub official tells me on Friday, October 24th that someone from Stub Hub will contact me WITHIN 24 hours to locate ANOTHER set of tickets to the UM/Purdue game on Nov. 1. Well, after 36 hours I call Stub Hub back and ask them what's going on? Once again they claim that they will call me back, and don't. I guess they are hoping I'll forget about the $231 they charged me and I'll just go away. They say that they have contacted a seller who has the number of tickets I need and I can have those, but that they will have to call me back again. They have never called me back once so far.

I tell the Stub Hub guy to forget it, and that I want a full refund because obviously I continue to get the run around. Stub Hub guy tells me he won't refund my money because they found another seller, however this other seller doesn't call back to confirm, but I shouldn't worry and that I'll get the tickets. They seem to forget that this is what was told to me the first 3 times I called them about the first set of tickets. I continue to tell the Stub Hub guy over and over that I want a refund. He continues to tell me no.

I ask for a supervisor or manager and he wont put the person in charge on the phone. I was on the phone trying to get a refund from Stub Hub for 1 hour and 36 minutes. I had to end up yelling and using profanity continuously and basically wore down the Stub Hub guy and he finally told me he would refund my money, but that will of course take 5-7 business days. If someone asks for a refund because services are not being provided, GIVE THEM THE REFUND. Why should I spend almost two hours asking for a refund?

Ever try emailing Stub Hub? Their customer service people tell you that they respond within 12 hours, well I just received a reply this morning (10/27) from an email that I sent on 10/23 and that email from Stub Hub simply told me to call their customer service number. Its a circle of frustration. All they had to do was apologize and give me my requested refund, but the instead they want to play games. Just stay away from Stub Hub. Stub Hubs inept capability to provide tickets or give correct information should not be bestowed upon anyone.

I purchased two tickets to a Cher concert in vegas. Traveled to vegas, only to learn the show was canciled. Contacted Stub hub and requested a refund. They instructed me to send the tickets to them within 14 days, certified mail. I complied with the instructions and kept calling to ascertain where my refund was. They could not confirm in any way that they had received the tickets. They just kept saying that the refund would be processed in 3 weeks.

I went to the post office and asked them to trace the certified receipt, and informed them that I didn't receive the return receipt card back. The post office said that they attempted to deliver, but no one would sign for the package, and they wouldn't pick it up at the post office. So, a perfect scam, inform the ticket buyer to send the tickets to 'Cher refunds' so when the package arrives, they know to deny delivery, tell you that they can't confirm that they have received anything when you call, tell you it takes three weeks, then they wait until the deadline for the refunds to expire, and tell you, sorry, we never recieved your tickets. These tickets cost $600 plus their 10% fee and shipping. This is the second bad experience, out of 2 tries, that I have had with this company. Please do not attempt to do business with them, you will get the banana.

Loss of $670.00...trip to vegas, $600 in air faire, $250 in hotel, $100 in parking and taxi.

I resorted to StubHub in an effort to purchase seats for the first Phish reunion concert. I'm a grown-up now, and I understand how free markets work, and at the price listed on StubHub when I bought, I was willing to pay the premium to see the show. Imagine my surprise when I got a call from a StubHub representative named Raquel in their New York location, informing me that the seller had reneged and I had no tickets. She suggested that I could buy other tickets from their website, except that the cheapest tickets available were far more expensive. Raquel also conceded that there was no guarantee that the exact same thing wouldn't happen again.

For all my trouble, I was to be granted free shipping on my next order. As I said to Raquel on the phone, After this experience, why would I ever order from you guys again? She admitted, I don't know. Raquel informs me, as do various pages on their website, that a sale is not final until the seller confirms it. Indeed, my card has not been charged. However in the intervening time, the market price on their website (and many others) for these tickets has increased substantially beyond what I'm willing to pay. I tried to ascertain whether there was any disincentive for sellers with regard to this practice. I mean, if you can post your tickets to StubHub at 5 different prices and cancel the four lowest orders, then why wouldn't you? List the tickets on eBay, craigslist, ticketsnow, wherever! Just take the highest offer you get! Why hold back? She tells me that there is some sort of fine to the seller for doing this, but could not elaborate, and could not confirm for me that this particular seller had been marked for punishment.

When I finally got frustrated and ask to speak to her manager, I got the ever-so-classic I am the manager line. If getting screwed by StubHub were at least consistent, I might have been willing to concede and move on, but... StubHub also has a policy that if you buy tickets from them that turn out to be invalid (fake or voided, basically), that you are protected (full buyers guarantee can be read here) and that they will make some sort of best effort to rectify the situation. So apparently, your right to protection from fraud is dependent on when the fraud is discovered; if it's discovered the night of the event, they help you out and find seats for you. If it's before they've charged your credit card, well, you're screwed. I would argue that the fraud I've experienced is in fact GREATER in nature than if I had received tickets and they had been fake. Had I received fake tickets, StubHub would presumably have made some effort to rectify the situation, but for me the best they can do is give me free shipping on my next order. Of course, there won't be a next order, so that's cold comfort. Ordering tickets from StubHub is a gamble, and the company clearly cares nothing for its customers. Your order is not a contract, in fact, it means nothing.

Unable to obtain tickets to event.

I used Stub Hub once and will not ever use them again. As of right now I am still waiting for tickets to the UM/Purdue game at Purdue on 11/1/08 and have received nothing but the runaround from them. I purchased 8 consecutive tickets in section 133, row 13. I did receive tickets, however 4 were correct and the other 4 were scattered around the stadium.

So I had to do and call Stub Hub, where they place me on hold to contact the seller, SURPRISE, no answer. Stub Hub Guy tells me to call back tomorrow. I call back the next day, Stub Hub Girl this time calls the seller and the seller actually picks up, states he's sorry, and we'll sort this matter out. So I get the FedEx shipping label emailed to me from Stub Hub Girl and the FedEx tracking number for the sellers package. This is Tuesday, October 21st when I mail back the 4 incorrect tickets, which were delivered to the seller by noon on Wednesday, Ocotber 22. Now it's Friday, October 24th and the seller still has not dropped the correct tickets off at FedEx....Why you might ask???? Probably because the dope never had them.

What does Stub Hub do? Nothing, really. I call them, they call the seller who now doesn't pick up his phone for anything, this guy has disappeared. Stub Hub says we'll keep trying and call you back at such and such time, which they never do. So everytime I call Stub Hub and I get someone different and have to explain the entire situation over and over. So Stub Hub never admits that the seller more than likely never had the tickets and tells me they will forward my infomation to some other department and THAT department will call me within 24 hours with other tickets of comparable value. Uhhh, yeah right.

So now I have 4 tickets for 8 people and I've been charged $231 to my Visa. I know the game I want to attend is as of right now a week away, but I know this matter won't be resloved. I will be filing a complaint with the Better Business Bureau, but after reading hundreds of complaints it sounds like that doesn't do anything either. People just need to stop using Stub Hub because sellers can be trusted and Stub Hub does absolutely nothing about it and their guarantee is complete horse***%.

$231.00

I sold tickets to a concert to someone using their site. They tickets never arrived. They agreed to allow me to have them at will-call at the venue. They then tried to sell my buyer other tickets and blow me out of the picture without permission. I called them on that and they agreed to let the buyer and seller deal direct and NOTHING to deal with stubhub and no charges to either. Calls were recorded for accuracy. They then charged by credit card 152.00 Oct 3rd. I called them Cct 8th for a refund. They agreed. Oct 22 they have not. I called them. They refused to refund. No reason given.

I sold a ticket to a baseball game and the buyer didnt like that the home team got killed by the 3rd inning, so he went back and ******* to stub hub that the seats were obstructed. they gave hom his money back and docked me 20 extra bucks. The ticket listed for 100, i sold it for 50, they sold it to him for 70 and then docked me anither 20.

I placed an order to buy parking passes Saturday 10/18 for the Giants game 10/19. When I received the email that they received the order and the seller had 48 hours to confirm I immediately called Stubhub concerned that I would not have my parking pass. They told me to wait a few hours to see if it gets confirmed.

I called back after NOT receiving a confirmation after about 3 hours and the customer service representative said to me that he WOULD cancel the order. At that point I was no longer concerned with the order until after the game I got home and checked my email and see an order confirmation that was received after midnight.

I call Stubhub on Monday to see what happened and the representative tells me that the cancellations was denied. I wasn't told that they were putting in a request to cancel the order but that they would cancel the order. The representative told me there was nothing they could do so I asked to speak to a manager, no manager was in at the time so I had to call back. After walking another representative through the whole process again they tell me that a manager would call me back. They did NOT. I call again on Tuesday and am put on hold and then hung up on. I call back and then am put on hold for over 30 minutes when finally a supervising manager named Nick comes on the phone. He was not accomodating in the least bit.

He got loud with me and told me all he can do was to refund my shipping cost of $15 our of the $108 that I spent. He said that they would deal with the representative that misinformed me internally but there was nothing else he can do for me.

Loss of $108 and aggrevation of waiting on hold and having to call repeatedly to get a manager on the phone.

Website stated tickets would be delivered FedEx 2 day, but AFTER they debit your credit card, you get an email that your tickets will be delivered two days prior to the event, which is a month and a half away. I called and said I would be driving 9 hours to the event and wanted a refund so I could buy from someone who actually HAD the tickets, but they won't give me a refund. With so many places selling tickets to events, why would anyone purchase tickets that the seller didn't even have yet? I don't want to wait until two days before the event to find out the tickets aren't available. This is a very dishonest way to do business.

I need to purchase legitimate tickets for my event, but need my $350.00 back to do so. Presently disputing the charge with my credit card. I would be happy to join in a class action lawsuit against stubhub because I am seeing many unhappy customers on numerous websites.

Stubhub sold me invalid tickets belonging, to James M of NYC, to was on September 18th Yankees game. I have asked several times for an answer: Did they or the owner of the tickets commit fraud? No answer. Oh - they did send me a $200 credit. The cost of my trip exceeded $4k I do plan to submit a complaint to the NY Attorney Generals office. I hope this will work; I have my doubts. I see StubHub (an EBAY Co) donated to the AGs political fund.

Still waiting for an answer from them. I am open to joining a class action, if others want to do the same.

On 2/21/08 I purchased 4 tickets from Stubhub for the George Strait concert at the Home Depot Center, CA. I paid $451.95. The event date was 3/29/08. The concert was cancelled and I received an email detailing how and where to return the tickets for a full refund. I never eceived my refund. I have called several times, emailed, to no avail.

Finally on 8/25/08 I spoke with William in the their Executive Customer Service Department, who stated that they had no proof that they received the tickets, did I have a tracking number? Seven months ahd passed, I had no clue about the tracking number. The point is moot. The concert was cancelled, the tickets are void. William agreed and stated that I would receive a full refund forthwith. I am still waiting and now when I call, they refuse to even allow me to speak with a supervisor. Thet refuse to give out any corporate phone numbers. I have filed a complaint with the BBB.

I am out $451.95. I paid that money for a product that was never delivered.

I bought tickets to a Black Crowes Concert that is not until November 14th 2008. I purchase two tickets from Stub Hub over two months ago. Unfortunately our house burned down and was a total loss. The tickets I had purchased and everything else we owned was lost. I contacted Stub Hub to simply get replacement tickets and was told on several occasions that they could NOT replace the tickets or refund my money. I guess no one has ever lost their tickets, huh.

Now I paid $326.55 for two tickets that had a face value of $45 per ticket and Stub Hub will do nothing at all to help me and there will be no one sitting in the seats. This company is scalping tickets online and should be illegal at the very least.

I will be investigating this company thoroughly including contacting their local States Attorney to start a class action suit. This is straight up fraud and I will be sure to warn anyone wanting to buy event tickets to be sure they DO NOT do business with Stub Hub for any kind of ticket. Lost $326.55, good seats to the Black Crowes and our House!

My daughter saw an add on Stub Hub for 12 Bears tickets and called her friends and raised 1200 to buy them. In the notes section of the add it gave the email address for the seller which is strictly against Stub Hub policy. She did not know you were not supposed to disscuss the sale with the seller and he told her to go ahead and send the money to him. She recieved a confirmation from what she tought was stub hub but it was all a scam. Now she is out 1200 ,all she earned working all summer.

Stub Hub said they could not help her even though they admit the email for the seller should not have been posted with the listing. I know she made a mistake but so did Stub Hub. Beware of any listing with an email address.

All of my Stubhub experiences have been great.

I purchased 8 tickets to the Chargers vs. Chiefs game through Stubhub. After placing my order, I received a confirmation email and it showed a note: tickets may not be consecutive seats. I quickly called Stubhub to confirm if consecutive or I will cancel my order. The operator verbally agreed that they were in order and that she did not see in the notes that these indicated non-consecutive. I decided to proceed with the order. Once I received my tickets, 1 seat was not with the rest of the 7 tickets.

I called Stubhub to complain. They informed me that the seller indicated this on the note. I explained to them their own service rep assured me these are consecutive seats, had she not done so I would have cancelled my entire order. The first operator I spoke to said I can ask to switch seats on game day or put up the 1 ticket for sale. Who buys one ticket to a football game?- let alone a ticket that's 40% marked up from its orginial price.

Jeremy, the supervisor that I was directed to, admitted and confirmed with me that his service rep made an error and all he can do is give me a $10 coupon. He said he cannot refund me the money. What I would have liked is Stubhub refund me my purchase. I will not deal with this company again and recommend you not to either.

I am short $105.00. I hope I can switch seats with the other fans.

I purchased 2 6th row tickets for the rock band RUSH in May, 2008. Since I am a big fan and have seen every tour since the early 1980's I am willing to pay big bucks for great seats. StubHub's seller would not divulge the actual seat assignments due to security issues, but they assured me that the seats were dead center. Of course, I had already researched the section I wanted to sit in at this particular venue near Portland, OR, so I only looked for seats in the 103 section.

We got the tickets, no problem that had a face value of $75 each for $600. When we got to the venue, we discovered that the seats were on the asile which meant that at least 50 people disturbed us throughout the show going in and out (we never left our seats once) and instead of being dead center we were at the very left hand corner of the stage.

These terrible seats ruined our experience and since I am not very tall, I could not view the band. It was a 3 hour trip on either side of the show and I was led to believe that dead center meant that we would be in the center of the middle front section, not on the side. When I called StubHub the next day to complain, the girl was so completely rude to me. She actually said Well, if you would have been in the middle, you would have been disturbing the people on the aisle when you needed to get more beer. First of all, we were not drinking, so we never got up to get beer nor did we need to use the bathroom.

I wanted my money refunded and the seller diciplined for lying about the seats being dead center. The only consession StubHub would make is they gave me a coupon that expired in 3 weeks for 10% off my next purchase. Well, guess what? I will NEVER buy tickets from StubHub again and their offer to make things right was insulting. StubHub is just a high-priced scalping agancy that should not be allowed to exist.

Be extremely careful in dealing with StubHub.com. I sold two tickets through StubHub.com. I followed their instructions precisely. Their agent, Fed Ex, admits they lost the two tickets.

I requested Stubhub.com honor its guarantee to sellers. I have wasted a lot of time trying to obtain payment. StubHub.com keeps promising they will pay me. I am still hopeful to obtain payment but they should not make payment so difficult.

I am waiting for payment of my $302.60.

I found two season tickets to the NC State Football. These tickets were in the same section as my own tickets, in the expensive Club Section. They were a good price, so I bought them. The next day, I was looking around to see if there might be any other tickets in the Club Section for a single game or two. I discovered what appeared to be my tickets listed as individual game tickets for the same price, but per game.

So, I called and emailed StubHub. The StubHub agents assured me that I had bought the two season tickets. When I asked how they could make the seller deliver all of the tickets. I was told that if he did not, I would be given comparable or better tickets. Of course, I explained to him that I only wanted Club Seat tickets as I owned plenty of good tickets outside of the Club Section and just wanted to bring my family members up for a couple of games. The Club Section includes a private elevator, free food and beverages, AC/Heat, etc.

When I pressed the agent to contact the seller, he put me on hold and then came back to tell me that the seller was not home and a voicemail message was left. Three days later, having heard othing by email or phone, I called StubHub. The person I got this time put me on hold to try to find out what was going on with the tickets. At the same time, the original agent contacted me on my cell phone to tell me that their search people were looking for comparable tickets. When I asked how they would find Club Seats, I was told that they had plenty of sources. I even offered to take four single game Club Seats in the same section that they had listed.

The next day, I received an email to call StubHub. The agent announced that they had found two season tickets in Section 222. When I informed him that section was in the endzone and not comparable tickets, he just asked me if I wanted them or not. Of course, I said no, and they cancelled the whole thing. I see this has happened to several people at different venues. There is no way I could recommend StubHub after this experience.

Other than some of my valuable time, my sister and family all excited about getting to join me in the Club Section, I am just really annoyed that this vendor is allowed to get away with the comparable promise. Apparently, I am very lucky that they did not charge me. (Or, at least they haven't yet!)

While browsing for the tickets a pop up came on my screen and I noticed i had a hotmail email from Stub Hub, and checked it out to see if it was possibly a discount code or something. To my suprise it was a confirmation email saying Congradulations on buying the tickets i was looking at. I hac NEVER clicked on a button that said "purchase", "order", "confirm" or anything of the sort. I simply clicked the back button from the page that shows the seat #s and Row, as well as the comission rate.

So, I immediately called Stub hub and told a customer service rep what had happened. He did not listen to my side of the story and told me there was nothing he could do. I asked to speak to a manager, and he would not put me on the phone with anyone else.

Then I immediately hung up and called right back. I asked for a manager and the guy on the phone said he would be the one who couuld help me. He as well did nothing to help me with this problem. I asked for a manager and he also claimed "he was the one who woudl help me with the problem". Not one of them let me talk to a manager so I said "If you dont do something about this I will have my bank dispute the charges".

Both men I talked to that day, had said "Do what you what with your bank it does not matter to us". I cant belive this is the kind of customer service a reputable company like Stub Hub would put up with. They never even once considered that i could possibly be right.

Tuesday July 8th, 16 days later the tickets show up, after i had even disputed the charge with my bank, and tried to tell Stub Hub what the problem was. I have refused the package as these are not tickets I have ordered nor does Stub Hub have my money for.

About a hour after I refused the tickets a different man called me from Stub Hub asking why I had refused the tickets. I told him the whole story from above. He argued with me for 30 mintues which I do not have to waste arguing at work. Note: I am a passive guy that does not argue with anyone, but this guy was going on and on, not listening to my side of the story at all. I asked the man who called me if I could speak to his manager or the owner or someone that has authority there. He put me back on the phone with the second guy I spoke to when I called the first day. WHO IS NOT EVEN A MANAGER!

That guy once again argued with me for about 10 minutes until I could not take talking to him, without him listening to my side of the story and saying I should just take the tickets and enjoy the game.

I will not let my bank release the money to Stub Hub for these tickets, as I did not order them, and I tried all I could to resolve this issue. The three guys I tried to work this out with would not listen to my side of the story and would laugh as I told them what was going on. I assume they were talking amongst themselves as i was talking.

All in all, I think Stub Hub should re-post the tickets and get the money for them. I tried all I could so the seller would not be affected by this error, wherever it occured. I will not accept the tickets as I feel that would be stealing, and I am an Honest and Trustworthy guy. If I had made the mistake I would confessed to it, and tried to figure out a way to correct this, even if it meant paying the comission on it or even taking the tickets to use. But, its the fact that I never ordered them in the first place, only looked at them online. All in all I want to go to this game, and even would have ordered the tickets through Stub Hub, but after this ordeal I dont know if Stub Hub can win back my business.

I go to about 25 baseball games and 4 football games a season, not to mention the concerts and plays I attend. If tickets are not available Stub Hub was my first resort. This is not only true for myself but for all my buddies. I would have never expected to be treated the way I have been by Stub Hub or any of its employees. Im am utterly dissappointed. Now Chase/Visa has recharged my card the full amount of the tickets, and the game is over. Chase says they can not ask Visa to re-submit a claim. So in the end, I am out just short of $2000.

Attempted to purchase tickets for an Astros game July 15, 2008 for Sunday, July 20, 2008 @ Minute Maid Park. I paid $301 including $41 in commissions and a "Last Minute Handling Fee" for 2 seats - Sec. 125, Row 9. After receiving the e-mail confirmation I noticed it stated "Accessible area, astros bring out comfortable chairs, tons of room, best seats in stadium" and of course they were Sec 225, Row 9. I didn't wish to purchase "Accessible seats" nor did I want to be on the 2nd leel, so I called the customer service department to ask if I could have different seats, she said no.

I also learned at that time that I couldn't pick up the tickets until 11:05 AM, 2 hours before the game, not the event that day. I needed the tickets by 10:00 AM on game day to be one of the 1st 2,500 fans allowed into the park (Canon Photo Day). They didn't offer to overnight the tickets since they wouldn't refund or exchange them and stated that I must pick up the tickets (which wouldn't work for me unless I picked them up prior to 10:00 AM), and if the tickets said "handicap accessible" they would replace the tickets.

I ended up purchasing tickets on the Astros Website for Sec 226, Row 3 for a total of $151 (they had just been released). This event was for our 1st Anniversary so I had to get good seats and my wife is a professional photographer so we HAD to be at the Canon Photo Day event to take pictures of the Astros. I am currently disputing the C/C charge and hope to have this resolved. I will NEVER use Stubhub.com and the MLB should re-evaluate their relationship with them given all the compplaints.

After much deliberation, I recently decided to splurge on tickets to Billy Joel's concert at Shea stadium for the 7/18 show. When I purchased the tix, there were many choices available on Stubhub, and while quite costly at $280 each, I took the plunge and purchased two field-level seats. These tickets were to be Fed Ex overnighted to me, for which I paid an additional $19.95. When the concert date grew closer and I had not received a confirmation email or tracking email, I emailed Stubhub to check on everything. No response. I emailed again. Still no response. Finally, the DAY BEFORE THE CONCERT, I was informed that the tickets I bought were, in fact, NOT available!

I was offered only this option: purchase new tickets--but at DOUBLE the price, and all the way up in the nosebleed seats! I spoke with a customer service agent, then his manager, I begged and pleaded with them--but both told me the same thing: "Sorry, but there's nothing else we can do for you." Since by now it was the very day before the concert, there were virtually no tickets left for sale, except for a very few way up top and for double what I had originally bought them for.

I am still shaking just thinking about this incident, and at the utter lack of concern that Stubhub's "customer service" showed for my plight. While I assumed this was just a freak incident regarding one unscrupulous seller, reading the other posts here makes me realize that this practice happens all too often. It seems to me like they deal with this type of bait and switch quite a bit: offer tickets at one price, then pull them back and charge double--thereby doubling THEIR commission.

I tried to purchase tickets for my daughter to the Jonas Brothers at irvine meadows on 7-12-08. I purchased 4 tickets on 7-6-08 for $80 each. They contacted me on 7-8-08 to say they couldn't get those tickets but would replace with similar seats. I was recontacted 7-9-08 to say they had new tickets and they will charge my account $790 twice the original price. They said they were only a broker and had no control over sellers withdrawing there tickets.

After purchasing South Pacific tickets, Stubhub contacted me to advise tickets were not available and could be replaced. Of course the replacments were triple the cost and terrible seats. The worst of it is that when tickets were scanned at the door, we were sent to the box office where we were told these tickets were discounted wheelchair access tickets and we had to pay an additional $100 in order to get in!

The seller of these tickets sells same tickets every night and each night, the unsuspecting buyers are sent to the box office just as we were. I've filed a complaint to Stubhub requesting a refund, but i had many problems before this, but this the icing on the cake and the reason i am posting a public complaint in hopes that other poeple will not use this terrible website.

Not only were the tickets hundreds of dollars over the value of orig. price, we had to pay $100 extra since we are not wheelchair bound.

Stub Hub is a customer service nightmare. I purchased tickets online for a Tom Petty Concert in Phoenix. I wanted to sit in certain section next to the stage. I bought and paid for tickets from the online site. I was getting excited for the show when i get a call from Stub Hub TWO WEEKS LATER saying that those tickets were sold already by the poster and that he has some other tickets that he will sell me.

Well, the seller had sold those tickets prior and didn't notify Stub Hub. So, they go on to tell me that this seller has some other tickets which are TWO SECTIONS BACK ... and WAY UP... And he would be kind enough to sell me those tickets. Well, If i knew this TWO WEEKS ago i could have bought other tickets from elsewhere for around the same price... the problem in this case is that:

A) They sold me tickets that were not actually available to sell. B.) They didn't notify me for TWO WEEKS.

So, my loss was the tickets where i bought and wanted and time. The price of tickets dramically increased in those two weeks as the show become more publicized, etc. So, there was no way to get those tickets for the price i originally bought them at ... and i was going to have to take the lesser tickets at the same price? Are you crazy? They would not even find me comparable seats as the tickets were way too high now... I told them to stick it where the sun doesn't shine and my mission would be to advise friends, family and everyone else what a scam this company is. I mean, at least admit that you made a mistake by failing to inform your client of the situation in a timely matter and try and correct it instead of just telling customers you are basically screwed...sorry.

Purchased 2 tickets for baseball games,Cubs vs. Rays. Agreed to $25 per tickets plus 10% fee and $10 postage. Credit card was charged $110.95. Called Stubhub and spoke with Carlton, he researched and said there was a technical error and I was charged too much and he would process credit.

Never received,and called back 2 weeks later. Rep talked to manager who said the reason I was charged that amount was because SELLER RAISED PRICE AFTER I PURCHASED. What a scam! Will NEVER use STUBHUB again. Took the matter up with my credit card issuer. To make matters worse I never received an email receipt due to Stubhub said I entered my email address in error 2X.

Charged almost 2X what I agreed to.

I wanted to purchase 3 tickets for the US Open Playoff at Torrey Pines for June 16, 2008. On Sunday June 15 at approximately 5:40 PST I found Stubhub online. They had tickets at the price of $89 but only sold in even increments. Since I only needed 3, I called them to see if they could sell me 3 by phone. The representative I spoke to, Dustin, said also that he could only sell them in even numbers. I told him I really wanted to buy 3 but I would go ahead and purchase 4. He gave me the price of $89 each, 10 percent charge ($8.90 each ticket, and he actually stated the dollar amount) and a $15 charge for pick up. I agreed to that price and we proceded with the sale.

At the end of the call when he gave me the disclaimer, he gave me a total of $580.60. (He did not give me a breakdown of the charges at that point). I thought the cost was kind of high, but I had been told this was a large, reputable company, so I did not question the total at that point. As soon as I hung up, I did start to question the total so I got a calculator out to figure out the charges. It added up to $406.60. I did not see where the extra amount was coming from so I immediately called back. I was told by Carol that the cost of the tickets had gone up and I was charged $129 each for them. I explained my story and asked to speak to a supervisor. She said she would try to take care of it for me.

After I had been on hold for quite awhile, she said that all calls are recorded and they had tried to retrieve the recording of my call but they were not able to. Again I was put on hold. I waited on hold on and off with her for about 45 minutes. She finally said that she was sorry, but bottom line is all sales are final and I would have to pay the full amount. I told her that was not acceptable and again asked to speak to a supervisor. Jacob B came on the line. He said he is a supervisor in the New Mexico Call Center. I again explained my story.

Again I was put on hold. He told me he would give me $15 credti toward the pick up charge and would give me a $60 credit towards my next purchase(wow-with this type of service there will be no next purchase). I told him that was not acceptable. He also said that there appeared to be a "glitch" in the system because it was showing the tickets at $159 and once Dustin had charged me $129 the amount should not have increased. He said he had to check with the tech team and that he or another supervisor would get back to me the next day, Monday (the day of the event). At this point I had already been on the phone with them for over an hour.

Today is Wednesday 6/18, and I have not heard from anyone (and I do have voice mail on the two phone numbers that I had provided him). So I called them again. I am finally transfered to a supervisor, Chris. (They do not give you a direct number, you have to start from the begining each time you call). I tell the story AGAIN! Chris is rude and condesending. He refuses to provide his last name. I asked to speak to his supervisor and he says there is no one higher than him at his call center. He said there is no phone number for executive complaints. He did provide me with the name of the executive officer (Chris T) and the mailing address of the corporate office. I will be sending them a letter. He again tells me "all sales are final, and their representatives are required to give the disclaimer that explains the charges, so I must have been informed of the cost of the tickets". I told him that Dustin had provided the total amount, but he did not tell me that the price per ticket had increased since the time he originally quoted me the $89 price, and that the cost per ticket was now $129, with a $12.90 fee per ticket. That amount was not mentioned during the entire call. Chris said he will initiate an investigation (I thought that was what Jacob was doing 3 days ago). Chris said that basically means he will speak to Dustin's manager.

So it boils down to my word against his since there appears to be no recording of this call. This is a scam. If I was quoted one price and accept it I should be charged that price. The cost should be loced in at that time. If it is not and the cost goes up, I need to be informed that the price per ticket has gone up. Just providing the total and expecting that the customer will do a quick calculation in their head to verify the total is correct is not fair. Please let me know if you can help me on this issue because I am not getting anywhere with Stubhub!!!!!

I purchased tickets for the Mets game June 14th 2008 that was subsequently rained out. The Met's announced that the make up would be played the next night and that our tickets would not be honored. Fans needed to seek a refund or a reschedule date with Mets.com. Since we did not purchase from the Mets but from a season ticket holder on stub hub, we were told we needed to contact them for a refund. I have called 3 times and have been given 3 different stories. The day after first guy told me they would email me a fedex label to send the tickets back, I would get a refund and could purchase tickets to an alternate event.

The Monday after second guy tells me that they have not decided how to handle this and when they did I would get an email. When I asked as to when a decision would be made how they will handle this, I was told to call back Tuesday.

So I call back and the next guy hangs up on me! I called again and Rebecca tells me I have to go to Mets.com to get another date. The problem with that is I have paid $270 bucks for 4th row seats which was over face value and there is not guarantee that I will get comparable seats from Mets.com so I have asked stub hub to honor their fan protect which states...and I quote

If an event is cancelled and will not occur at a later date, StubHub will send the Buyer an email offering the Buyer the opportunity to return their tickets within 2 weeks in order to receive a refund for the full cost of the tickets, including service fees and shipping and handling charges. If an event is postponed and StubHub is unable to obtain replacement tickets for the Buyer, StubHub will issue a refund after the Buyer returns the unused tickets to StubHub. All returned tickets must be received by StubHub within 2 weeks (14 calendar days) of the Buyer's receipt of notice from StubHub regarding eligibility for refund

So basically, the event was postponed, our tickets are not to be honored so stub hub should be refuding my money and they are giving me the run around.

I will never use stub hub again and I encourge others to do the same. They can't make money if we don't fall for their gimick

So I guess I am out the $277, my boyfreinds birthday was ruined and the season ticket holder and stub hub made out on this deal! Sickens me!

I love stubhub. Where else can I know exactly what I am getting and decide for myself how much I want to pay.

Purchased Eric Clapton tickets online through Stub Hub and didn't receive the seats that were shown on line. The seats were suppose to be on first isle at the end. We ended up at the back in the middle. I paid double what they were worth and feel riped off.

Doubled charged for seats.

Now, both of us have been charged $125.00, and they are sending us 4 tickets when he clearly only requested 2. I called them within an hour of the transaction only to be told that since the orders are both confirmed the only thing we can do is try to resell the first 2 tickets. We will never use this company again, and I caution anyone from using them or giving them any financial information.

DO NOT order tickets through the stubhub.com website. I ordered tickets to a play and the tickets were actually received the very next day but not for the seats that were listed. I called siting their guarantee. They said that they cannot control how the sellers list the description of the tickets. Then what's the point in having a section description if it's just a crap shoot!

Their website is VERY DECEIVING and their guarantee is a crock. Stubhub is not a vendor I will ever use a again... what a scam!

Placed an order w/stubhub on Mon 4/28/08 for Jerry Seinfeld show 5/16/08. Was told tickets would be overnighted & when I questioned when was told by Heidi I would have by Fri 5/2/08. Called today 5/01/08 looking for my tickets & was told that the seller didn't have anymore & they would try to find me something else. Spoke w/William, supervisor in NY & he offered other seating & then when called nothing was there. He offered to refund my money or put me back through sales for me to reorder. Spoke with him for 35min.

When called back told William did not exist. So I was talking to Phantom of the Opera? Kept calling back to see if there was a customer svc number spoke with Mike, Susan, Kyle & Mary Sue they all claimed that the seller did not have any 'protection' for the seats so they were not libel. In the meantime there aren't any 1st 10 rows center seats on the main floor remaining for the 7P show. I have promised to a client & along with the treatment receive positively humilating.

Shame on Stubhub charging triple & then not notifing the buyer. They claim I should have received a phone call or email. Nothing. They are insulting & very robotic in their dealings.

I purchased tickets through StubHub for the Red Sox/Baltimore game for 5/31. The tickets cost me $130 each plus a commission of about $22. Since I am not from Baltimore I wasn't aware of the ticket prices but never imagined that any broker would allow people to sell a product under their name for 4 times its value. I am abslolutley sickened and appalled that StubHub, as a business, would allow anyone to take advantage of innocent consumers this way. I understand that individual people advertise on StubHub but they should have some responsibility to it since they take a good size commission out of the sales. Any help you can giveme is very much appreciated.

I received a response to my email, which was similar in content to the one I wrote here, and their reply was that individual people sell their products on StubHub and althought their hope is that people will be reasonable, they have no obligation to what it sells. It went on to say that the tickets are non-negotiable and non-refundable.

I went to purchase tickets to mets opening day. I found two tickets behind home plate for $142 each. After three days i was contacted by stubhub and they told me the tickets were not available anymore and they had fair replacements. When i called the customer service person offered me tickets in the upper reserve for the same price. As compensation i was first offered $50.00 then after filing a complaint with the Better business bureu they upped the offer to 80. I was to pay the original price and stubhub pay the difference.

I wanted to purchase Charger tickets for my Boss for bosses day. I looked online and found Stub Hub. I went onto their web site and looked at two sets of tickets. The first set said there was an obstructed view so I purchased the second set. I printed out my purchase but never received the email they stated I would get. A few days later my boss received two sets of tickets- the ones I bought and the ones I looked at with the obstructed view. When I called Stub Hub to tell them about their mistake, they said I had purchased both. I assured them I did not, but they said that there was a transaction number so I did. I saw that I was not getting anywhere with them so I called my credit card company but they were unable to help me.

I have been charged 528 dollars for tickets I did not purchase. It shocks me that something like this could happen and I would like some help. I feel the that the rest of the public should know not to buy tickets through them. I also want them to give me back the money that they took from me.

I recently purchased 2 tickets for my wife as a Christmas present from Stubhub for a Michael Buble concert. I paid $350.00 each (face value was $110.00) for 12th row floor seats, only to show up and find that they had sold the tickets twice. Both parties were escorted out and we were forced to purchase new tickets from Ticketmaster. I have filed a complaint to get my money back and have been assured that they will refund the price, but this has yet to happen. I would never use again and would not recommend to anyone else!

I purchased two tickets for my birthday to the Jersey Boys in Seattle at $217 plus extras (S&H and transfer fees) which amounted to approximately $250 per ticket. The original price for each individual ticket was $92.50. To ensure good seats, I placed a call to a Stubhub agent who contacted the vendor who guaranteed my seats were dead center and section H- 8 rows back from the center stage. To my shock, the seats were at the end of the row--far left and the farthest point of the theatre where many scenes of the performance were obscured. I feel cheated and duped by Stubhub and will never use them again. P.S.The scalpers outside the theatre were much more reasonable and offered far better seats.

The performance was worth $92.50 but clearly not $250 given the way we had to crane our necks to view the musical. Specific parts of the musical were obscured due to the seating being so far right of the stage. In addition, we were certainly not 8 rows back but in fact there were several rows of press box seats which made us farther from the stage--at least 20 rows from the stage. I cannot believe this outfit is allowed to operate given the deception of the vendors. I repeat the exact words to me were "dead center seats".

We ordered tickets that were to be delivered in 2 days but were then notified that they would not be available for about a month and a half, just days before the event. When we tried to cancel the purchase, Stubhub said that the guarantee was for 2 days post shipping, whenever that date might be.

We overpaid on these tickets because we intended it to be a gift to be given within a week of purchase. We are presently in dispute via our Visa card. We did receive the tickets and returned them by express mail. A few days prior to the event they were sent back to us from Stubhub by FedEx--no letter or documentation, just the tickets. I believe their two-day delivery policy is a misrepresentation despite what their policies might state. We are afraid that we will be out the original amount we paid.

I purchased a ticket through StubHub for my son to see Sound Tribe Sector 9 on December 31st 2007 at the Tabernacle in Atlanta. I received confirmation of the order and a tracking number for the Fedex shipment with the ticket delivery stated as December 31st by 10:30 a.m. When the ticket did not arrive I was told by Fedex that a label was printed which created the tracking number, but they never actually took physical possession of the package. I called StubHub customer service and was initially told that for some reason the package did not ship and local delivery would be set up. Customer service called back a short time later and told me that there was not time for local pickup. When I pushed them and mentioned that their website lists a local pickup site 3 blocks from the venue and that the ticket could also be sent to my home via courier, they admitted that the seller did not have the ticket. They refunded my money and gave me a coupon for a future purchase. StubHub's guarantee states that they will try to find a replacement ticket. No effort was made to find a replacement ticket in my case.

As I told StubHub, although I appreciated getting my money back and the coupon, this did not help my son who sat at home on New Years Eve while eight of his friends went to the concert. I may have gotten my money back, but nothing was done and no sensitivity was given to my son's disappointment with not being able to attend the show. The goal of buying the ticket wasn't just to have a ticket, it was to experience the show. That experience never materialized.

I ordered 2 tickets to the 12-31-2007 Peach Bowl on 12-27-2007. The tickets had to be picked up at a StubHub ticket location outside the Georgia Dome the day of the game. I drove 3 hours from Nashville and called approximately 2 hours before kickoff to confirm their ticket pickup location. They said that it would be easy to find and very close to the Dome. I was unable to find the location based on their directions and when I attempted to call the phone service was tied up until well after kickoff. When I did finally get through, the representative attempted to help me find the location, but was unable to direct me there. I went up and down several streets giving her street names, but she did not seem to have adequate directions or knowledge of the city herself. I asked police officers and stadium officials for help finding the location. Even with the address and directions provided by StubHub they were unable to help. I paid $323 for two $75 tickets to a game that I never got to see.

When I inquired about a refund the self-proclaimed customer service oriented company told me that they could not help. They explained that they could not refund my money because the seller had already been paid. They did not comment on the share of the ticket price that they cleared from my purchase. Apparently the only entity in this situation who was not allowed to profit was myself. After two phone calls and questions about their fan protect guarantee, which were expertly dodged, I was offered $75 toward my next StubHub purchase. This was little consolation, as I will never use StubHub again.

I spent $323 for tickets not received. This trip was a surprise birthday party for my best friend whom I rarely get to see. I was very excited when my work schedule changed last minute and I was able to get tickets next to my friends. I drove 3 hours both ways, was grossly overcharged for tickets, never saw the game, and only saw my friends for a brief period before the game.

On 08-15-2007, I purchased 2 Hanna Montana tickets from StubHub in section 122 row K, many weeks before the tickets officially went on sale. I hounded StubHub for months about sending the tickets ASAP, but was constantly told the seller was not in possession of the tickets yet. To make a long story short, I was eventually told the tickets would be sent on Jan 2, 2008 (3 days prior to the event).

Here it is Jan 2, 2008 and I was just called by StubHub that the exact tickets I purchased the seller does not have as they are will call only tickets. My feeling, they got a better price and so looked to substitute other tickets. The customer service person said I have 3 options, 1) section 6 on the floor row 11-not good for an 8 year old; 2) section 121 row c seats 1&2-which would be almost 2 sections over; 3) a refund.

I look at this as a typical bait & switch tactics which to my knowledge is illegal. Add this to the fact the transaction was over the internet and an interstate commerce transaction and I believe would fall under the U.S. Dept of Justice's (DOJ) Internet Fraud Division as well as that of the Federal Trade Commission's Interstate Commerce regulations. I hope that anyone who has had a similar experience with StubHub! will NEVER purchase tickets from them and spread the word, as well as not doing business with their parent company e-Bay. I ask all to file a complaint with the DOJ or at least view their web site at the following address: http://www.usdoj.gov/criminal/fraud/internet/

What Are The Major Types of Internet Fraud? (From the DOJ web site) In general, the same types of fraud schemes that have victimized consumers and investors for many years before the creation of the Internet are now appearing online (sometimes with particular refinements that are unique to Internet technology). With the explosive growth of the Internet, and e-commerce in particular, online criminals try to present fraudulent schemes in ways that look, as much as possible, like the goods and services that the vast majority of legitimate e-commerce merchants offer. In the process, they not only cause harm to consumers and investors, but also undermine consumer confidence in legitimate e-commerce and the Internet. Here are some of the major types of Internet fraud that law enforcement and regulatory authorities and consumer organizations are seeing: Auction and Retail Schemes Online. According to the Federal Trade Commission and Internet Fraud Watch, fraudulent schemes appearing on online auction sites are the most frequently reported form of Internet fraud. These schemes, and similar schemes for online retail goods, typically purport to offer high-value items - ranging from Cartier watches to computers to collectibles such as Beanie Babies - that are likely to attract many consumers. These schemes induce their victims to send money for the promised items, but then deliver nothing or only an item far less valuable than what was promised (e.g., counterfeit or altered goods).

The price difference between the ticktes I originally agreed to buy and the ones offered by StubHub is $137/ticket or $274 total.

I purchased Chicago Bears tickets from Stubhub. I paid $177.00 a piece for them, and then I received them; the face value is $82.00. I called them, and they told me there was nothing that they could do to help me. They told me that they do not regulate the seller's prices. The sellers can sell the tickets for how ever much they want to! Which is illegal! But Stubhub does not see it that way! I will never buy tickets from them again! I will tell everyone not to buy tickets from them, either!

I ordered tickets for a Springsteen concert but Stubhub later called me to say that the seller couldn't get the tickets I ordered, so they were not charging my credit card and were crediting $130 into my account. While I appreciate their goodwill gesture I'd much rather have the tickets; they are at a premium and Stubhub effectively took me out of line for other alternatives. I don't understand how they can advertise tickets that aren't already secured. This seems to border on false advertising.

The consequences were that I was precluded from getting tickets through another source while they took five days to determine they couldn't get my tickets. During that time I lost the opportunity to get a better value.

In May of this year I bought 4 tickets to the Packers vs Raiders game to be played on Dec.9, 2007. All the tickets were in the same sky box and same row. I received the 2 tickets in one sky box and 2 tickets for a different sky box. I called Stub Hub and explained that I wanted us all to sit together in the same box, which is how I bought them. I was sent an air bill to return the tickets to the seller and was told they would find me 4 tickets together. That was on Sept 18,2007. The air bill was faxed to me; I FedEx'd the four tickets to the name on the label. Every time I called Stub Hub they told me my tickets were on the way or they would call me back. Well no tickets ever came and no one ever called me; I always called them.

Today, November 25, I called to cancel my order. I was informed that the tickets were from two different sellers and I sent all four to the one seller and they never returned them.Randolph, a manager, now says that if the seller of 2 of the tickets does not respond, they will refund me for those tickets. They will not refund the other 2 tickets because they claim it is my fault for sending them to one seller. But I was sent by Stub Hub only one air bill and one address from one seller. Can you help me?

My mom paid $50 for parking since she had to leave the stadium and come back ($25 each). She missed my brother's pre-game performance at a national football game. She also paid $200 per ticket which is well over face value for a 49er Game.

On March 8th, I ordered tickets through Stubhub. com for the Ohio State/Akron game to be held on September 8, 2007. My American Express card was charged on that date. I was told I would get the tickets on September 3rd. On September 5th, I was called and told the tickets would not be available and offered other seats.

I took the seats because my husband and son had already made plans to attend the game. I went on the internet and compared seats. The seats Stubhub substituted were not as good as the ones I originally paid for. According to their own prices (they had them on the internet for sale), there was a $50 per ticket difference (cheaper). I asked Stubhub to refund my $100. They refused. They offered a $25 gift certificate. I told them I never planned to use Stubhub again.

I took the case to the Better Business Bureau in Stubhub's area. They pursued it but the only settlement Stubhub came up with was to go back to my credit card company.

I called American Express but their hands are tied because the transaction was more than 60 days ago. (Which Stubhub probably knew.)

I think there are several things wrong here. #1 is that they charged my Credit Card and got their money almost 180 days before the game. #2 they subsituted a ticket $50 cheaper than the original one. And by the way, the tickets were about $100 more than face value to begin with.

The consequences are that I am out $100.

I purchased tickets from Stub Hub only to learn that they only made the tickets available two hours before the event started. The venue of the event was at least two hours away from the Stub Hub pick up site. Stub Hub refused to allow me to pick up the tickets earlier or contact the seller to make other arrangements.

As a result, I tried to resell the tickets because there was no way for me to pick up the tickets. The said the best way to resell last minute tickets was with a declining value system which after 24 hours is supposed to reduce the ticket value to a lower amount until the tickets or sold or the event passes. They waited at least 36 hours before reducing the price meaning I lost out on valuable time when I could have resold the tickets.

I believe selling tickets above face value is illegal in the state of Missouri.

I recently purchased tickets from StubHub for an up coming football game. I actually went around to different sites and compared prices and came up the same on all (even Tickmaster). I paid $508.00 per ticket. When I received my tickets a week later, the tickets were stamped with $98.00 each. I was was peeved that I was ripped off so bad. I even went to my teams site to order the tickets thinking if I ordered through them I wouldn't be taken advantage of. Of course they advertised StubHub as one of their ticket dealers.

Stubhub website (owned by Ebay) guarantees the validity of the tickets and offers a fraud protect guarantee. I paid 4 times face value for concert tickets for my boyfriend's birthday present. We drove 100+ miles to the event only to find out the tickets were fake. We called stubhub over the phone that night, and after an hour on the phone they couldn't get us into the event, asked us to buy worse seats at the box office, and said they'd reimburse us for both. We have been getting the run-around for 3 weeks from this horrible company.

Ruined my boyfriend's birthday, couldn't get the same seats we purchased, victimized by staff who said our tickets weren't valid, and horribly emotional road trip.

This event was to be my daughter'[s tenth birthday gift and she is DEVASTATED! This is unfair busiess practice and must be stopped.

On the day Hannah Montana Tickets went on sale, I went online to purchase. Only to find out they were already sold out. This was going to be an early Christmas present for my six year old daughter, who is in love with her. Only to feel disappointed that they are now selling for $300 by ticket scalpers, such as stubhub.com and toptickets.com. Why are these companies aloud to triple the price on these tickets? A middle income family is not able to afford $300 a ticket for a kids concert. That means I would have to spend over $1000 just to go. This is crazy!! What is going to happen if these companies don't sell the tickets. Noone is going to show up at the concert because of these bogus companies. Please help us in the Philadelphia area to make our childrens dreams come true.Thank you!

Purchased some tickets with through Stub Hub, never received the tickets, I have been told that it was a fraudlant transaction from the seller and now they will not stand behind their guarantee and refund my money. I have called several times and every time I get a different answer. Cost of tickets $547.00 plus I had to purchase a second set from another company for $270.00. All I ask is for my money back.

I purchased tickets from StubHub for; Subtotal: $202.00 Shipping: $16.95 Commission: $20.20 Total: $239.15 My tickets price shows $43.50 with a commission of $10.65. and they stated we would have FanProtectTM Guarantee? I was overcharged and Lorretta would not give me a straight answer and she did not give me an option of a refund or to check my tickets she did not even know what type of tickets they were I was not given the tickets stated on the purchase and I have the email to prove it and the copy of the tickets.

I went online and purchased Justin Timberlake tickets for the Las Vegas show on 9/1/07. I purchased 4 tickets for VIP Bar on Stage tickets 1,2,3,4 on July 30.2007 . I paid a high premium for these tickets. I received my email confirming the purchase and would receive an email later with shipping information . The email I received stated that shipping would occur on expected 8-28-07 del on 8-30-07. I called stub hub and explained that we would be traveling and could the tickets be shipped earlier. I was told that someone would contact the seller and get back to me.

I waited two days and did not hear back, I called again and was told they had to leave a message for the seller and had not heard back from them. I waited two more days and called back, I was told the seller was waiting for his tickets and would send them to me as soon as he received. This was boguss information -- tickets where sold out and all VIP tickets where printed and mailed in July. I called back with this information and was told they would check with the seller and advise.

I waited one week and received an email telling me tickets where shipping Aug 14. I keep checking Fed ex with the tracking number and was told no package had been submitted for shipping. I called back to Stub Hub and was told they would contact the seller, but to be patience ( I followed up with emails for my record on these requests). On Aug 23 Fedex showed package begining sent delivery Aug 27. The package was delivered Aug 27 - In the package was for tickets VIP for seats 11,12,27,28 and a note telling us to disregard the numbers and get there early and only 30 of these BAR on Stage tickets where issued and they where one of a kind -- the seats didn't matter.

I trusted this and sent my daughter on what I thought would be a wonderful experience. on 9/1/07 my daughter calls me from the concert and tells me that their tickets and for general admittance by the stag. That the BAR on Stage tickets are coded correctly and provide you with a yellow band for your wrist. I had her go back and ask again as I was sure with the note we had the right tickets. She was forced to fight her way with general admittance tickets for the concert. I immediately on 9/1/07 emailed an complained about this , today after lots of email I was told because I did not contact them within three days of receiving the tickets I was not covered under the fan protection and they where sorry but nothing they could do.

I bought four tickets from stub hub to a Mets/Phillies game at Shea stadium for August 15. When I arrived at the stadium gate only two of my four tickets were admissible. Turns out Stub Hub sold two of my seats twice over. Once to me and another time to another party who arrived at the gate before I did.

The two members of my party that got into the game spoke to the two ticket buyers and they bought the tickets from Stub Hub by the same named agent. Stubhub claims they are investigating the matter and that they would email and telephone me about this. They have yet to do either. I feel as if I should have received a refund already for these tickets.

I paid $200 dollars for these seats.

I ordered tickets in section 213 for the October 6th Texas A&M Football game. StubHub confirmed the order and charged my card for the amount. I then got a shipping number. Several days went by and the order had not been shipped. I called - waited at least 30 minutes for someone to come on the line - and was told they needed to contact the seller. I never heard back - I finally called again - waited on hold again and was told the seller sold the tickets to someone else, but not to worry because we were protected under StubHub's guarantee of providing Comparable or better tickets.

Again, I waited and never heard anything. At this point, we had non-refundable flights booked for Texas. I was told if I came across comparable tickets to call them. I called twice about tickets that were comparable and was told that we couldn't get them. Finally, after hours spent on the phone with them and several false promises, I was offered tickets in the 100 section and told they were comparable. Tickets in the end zone in the 100 section ARE NOT comparable. So finally, I agreed to just take my money back. However, they did not fulfill their guarantee, their customer service people were rude and unresponsive and it was by far the worst retail experience I've had to date.

Several hours of my own time, being out twice the amount I spent as I then purchased a second set of tickets on my own and am now waiting for refund from StubHub and LOTS of aggravation.

This online Company promises to refund ticket price if not delivered by the time of the event. Ticket was not delivered in time for the event. They did not cordinate or recontact as to what could be done in order to obtain a ticket on time. I had to track down where the ticket was and go out of my way by 40 miles to pick up at a Fed Ex office. The company made contact two days later to say they would send a coupon for $40. The ticket price was $100 and it was not delivered on time. It, according to their web site should have been refunded!

I ordered ticket by phone on July 18,2007, for the Baltimore Orioles game on Friday, Aug. 10, 2007. When placing the order I was warned that I may be paying over market value for the tickets. I was then given a breakdown of the cost of the tickets, commission, and Shipping charges for Fedex 2 day delivery. I accepted the charges. I was told I would get an email confirming the order.

I received the first email confirmin the order at 4:27 pm. That email confirmed my order and said I would receive a second email confirming that the seller has shipped your tickets (usually within 24-48 hours). The second email arrived at 4:35pm. It said and I quote again since the tickets for this event have not yet been printed and distributed they will be shipped to you as soon as the seller receives them. The second email then gave a ship date by Fedex 2 day of August 5, 2007. The second email is fraud and a lie. The baseball game is sold out. The tickets have been printed and distributed for months.

Second it is impossible to ship Fedex on Aug. 5 because it is a Sunday. I was NEVER told when I placed the order or in the first email that there may be a delay in shipping of almost 3 weeks. I ordered the tickets 3 weeks in advance so I would have plenty of time to receive them. Stubhub does not disclose important information to phone customers.

I called and complained and was told I was guaranteed delivery by game day. But thats not why I ordered 3 weekes in advance. I have to travel to get to the game. If I don't get the tickets, I am out hotel charges as well as ticket costs. Had I been told the tickets may not be shipped for weeks I would not have ordered them. Now I don't have tickets and can't get other ones because them won't cancel the sale. Patrick S., a supervisor, agreed the phone operators don't tell customers that the seller may not have the tickets in hand and that when you pay for Fedex 2 day shipping it is for the sellers benefit to ship it to you at the last minute not for you, the purchasers, convenience.

I am stuck. NO one at Stubhub will return calls as they said they would. All they will say is I SHOULD have known, and I SHOULD get the tickets by game day.

12.16.04 I decided to buy celtics for my stepson and his wife, I am not a fan and don't know what the tickets go for I typed in celtics tickets and clicked on STUBHUB, I purchased 2 tickets for 45.oo each, paid 9.00 fee and 995 fedex, for the 1.28.05 game (his birthday) I rec'd the tickets today, they are ten dollar tickets, Granted I did not read the disclaimer in my holiday rush, but isn't this basically scalping?? They refuse to take the tickets, back, and I have spent 108.00 and and humiliated to give ten dollar tickets as a special gift..

I am shocked that this is legal!! if it is, all the consumer protection agencies out there are not doing enough. Iif I went into boston and tried to sell those 10.00 tickets for 45.00 I would be arrested for scalping!!