Redbox

Movie had a lot of frozen parts and skips. It's frustrating to watch.

I was tricked by a Redbox vending machine, it's a scam. They have rigged the machines to trick you. You click on "All Movies" and movie ads pop up, you click on a movie and bigger ad pops up with the actors and the story, etc. You read it and if you don't want it you click on the X and it goes back the little ads again.

Here's the thing, about every 6 or 7 times you click on a little ad, it doesn't go to the bigger ad, the ad goes dark which is the way the screen tells you it is rented already. So you look for the X to click to go back but there is no X, only an arrow to go on, so you click the arrow and it goes back to the movies but this causes that movie to go into your checkout cart. It only shows way down at the bottom somewhere in a small number 1 that you've rented 1 movie, you might catch it but they are banking on the thousands of people who don't catch it. You finally find your movie, click on the small ad, the big ad and you swipe your card to get it and 2 movies pop out!

It is the one you missed. True you can call them, tells someone and they will refund your money or whatever but a lot of people just let it go and take the dud movie that popped up. I did. I just took the 2 movies and say what the **.They are making millions on this trick.

This is in all the Redboxes in Kona Hawaii, maybe all of them everywhere. Check it out, click on the small ads until you see it go dark. Let me know if you think it's a scam, I do. Aloha.

I rented movie from a Redbox location, watched it, and returned it on time. I noticed weeks later that I had been charged $24.99 for not returning the DVD. I called customer service, and the best they could do is refund $10.00 of the balance. I should not have paid anything. Movie was returned. Unfortunately, I have no way to prove it was returned.

It seems to be a growing trend with Redbox from reading your complaints on this topic. Is this redbox a "redscam"? This issue should have media attention in my opinion, because people are being ripped off in reading the complaints.

I just got off the phone with a customer service rep from Redbox for a billing issue I had received from them for $64.96. Being a high and unusual amount, I called and was told that this was due to a game not being returned. We quickly determined the date, I returned it (1/2/2012) and was told by the rep that I had not, in fact returned it. The discussion went back and forth and after claiming there had to be some kind of error with the machine, I was told by the rep that the machines are too well maintained to have any errors, ever. I told her that I am familiar with the technologies on a manufacturing/programming level and do not buy that they never have issues. I was then told that at best Redbox would do, was to refund $20 and to take it or leave it.

I stated repeatedly, through the conversation, that I found this to be horrible customer service from Redbox, as a company and that I would be communicating with others my experience in every manner at my disposal (i.e. internet blogs, reviews, etc...). The representative then angrily tried to tell me that would be slander and is illegal. I assured her, I would only be telling people of my personal experience and not any hearsay and that I would not in fact be breaking any laws. I then asked her again, if this was the stand Redbox, as an organization was willing to take. I still find it hard to believe but it apparently, is.

At the least, I and my family are no longer a customers of this company and hopefully, as people learn about my experience, they can make informed decisions for themselves. All of this and the issue remains, that I returned a game that didn't show in the system (failproof system?). I would have been satisfied with due diligence, as simple as "let us have a tech look into it" or "can you meet the tech at the store at such a date to verify".

I rented a movie from Redbox about a month ago, and I too was charged $25.96, with them claiming I never returned the DVD. I called and explained it to them, and they in good faith, refunded only $10.00. I was disappointed but excepted the $10.00. I can see it from their side also. They do not know if I am trying to scam them, and get a fee DVD.

The boxes are like vending machines. You use them at your own risk. That is why I will never rent movies through a vending machine, because these things can happen. I am just lucky they refunded $10.00, and consider this a cheap lesson to never rent a movie through a vending machine, if I am not prepared to pay for the movie, if the machine does not record the return. I rent all my movies through Netflix, and leave these vending machines alone. I also as added insurance against any other charges coming through from Redbox. I cancelled my credit card, and had a new one issued.

I rented a two movies from Redbox. I returned both on the same day, and received an e-mail confirmation. However, the e-mail confirmation stated that only one movie had been returned. I called up the customer service number, and I was told that a technician would check the machine and they would return my call. I waited two days. There was no phone call back. I then went to the website and used their customer chat function. I was told the same thing as on the phone. Again, I received no call back. I then went back to the customer service chat and they said that it can take up to a week. I waited a week, again no response, and before I called back, there was a charge of $24.17 on my credit card. I called asking why, and of course, they informed me that it was because the movie hadn't been returned. I explained the whole situation about how I had contacted them, and that I was never receiving calls back.

Finally, after literally an hour and a half on the chat function (being disconnected by multiple customer service representatives), they agreed to refund my money. They stated that the refund would take 3-7 business days. Two weeks later, the refund still had not been credited to my account. I got back on the chat and was informed that it was because the movie was not returned. After, literally, 4+ hours on chat with RedBox, they agreed to refund the $24.17. On a side note, it seems as if the Redbox chat representatives have some kind of goal, or contest with each other, to see who can waste the most of their customer's time and not answer as many of the customer's questions as possible. It is beyond frustrating how they do this. It is almost as if they try to see if they can wear out the customer before they finally have to give the customer the refund that he or she rightfully deserves.

I thought that the issue was over, until 2 weeks had passed and the refund had still not posted to my account. I called my bank, Wells Fargo, to see if it had gone through or what the problem was. Wells Fargo informed me that the refund was canceled one day after it was processed. I immediately went back to the Redobx Chat, and I spent 2 hours with representatives who danced around the issue and kept telling me that the refund went through on their end, and that they have no way of canceling the refund. Well, what motivation does Wells Fargo have to tell me that a refund had been canceled? I have banked with Wells Fargo for 15 years and have had absolutely no problems with them. In fact, it's been the opposite. Despite being a large bank, they have gone out of their way to help me numerous times, especially in terms of the international travel that I do.

But back to RedBox, I then finally got a supervisor, Junior on chat. He told me, after talking to him for an hour, that he would provide a bank reference number. He did, and I called up Wells Fargo and they told me that this was canceled and gave me a cancellation number for it, and informed me that it was canceled on Redbox's end. I went back to chat, again. I spent another hour because the representatives refused to send me to a supervisor. I, then, finally got back to Junior. After 30 minutes of arguing with Junior, he finally agreed to a three way phone call with my bank. My bank explained the problem, and then Junior finally agreed to issue a new refund. He then told me that I would receive a $25 refund. I told him that given the problems that I had with this first refund, that I would like a confirmation e-mail immediately after he does the confirmation. He promised me this after he closed the phone call. I waited one hour. No email (figures). I got back on the chat, and spent another hour trying to get through to Junior again. Finally, I got through. He said that he wasn't sure why it went through (probably because he didn't send it), and that he would "send it again". I waited another 30 minutes, never went through.

Now, I am beyond frustrated. I got back onto the chat, and spent another hour on it with a representative who told me that Junior was gone and there was nothing else she could do. I needed to wait until morning when Junior came back. I waited until morning, got back on the chat...and Junior said that he cannot get the confirmation because it has to go through another department and that department does not work in the evenings. So, I wait until Monday. I go back to the chat, and Junior's excuse this day is that they need some time to back through my account history to find the confirmation number. Another three days pass, it's been five days business days. I called up my bank to see if a refund has gone through, nothing yet. I called back Junior, and he said that I needed to fax him a copy of my bank statement. Absolutely not. He said that he cannot continue through the refund process until I provided him my bank statement. This is the most crazy thing I have ever heard. I am completely done with Redbox.

I saw "The Change Up" and "Bridesmaids" and was expecting two movies that were funny and had some meaning behind them. What I actually got, from the theatrical versions no less, were foul-mouthed porno movies that should not be allowed to be rented by just anyone. I realize that Redbox kiosks bring to attention that there are R-rated videos in the cart and that anyone under 18 should not rent them, however, any person can click okay and rent them anyway even if they are not over 18.

These two movies were falsely advertised from the reviews and descriptions I have read online and in magazines and I am very disappointed to have spent $2.40 to rent them. I do not mean to sound cheap, but in this time, my job is a very precious thing to me. And when I am paying rent and cell phone bills and gas and insurance and groceries, I actually want to enjoy little pieces of life that have meaning and that make me laugh.

I feel that this was a waste of my money, and I am very aware that it was my choice to rent them and it is my responsibility that I paid for them. I accept that. There is no issue with that. I do not, however, like that these movies were made out to be something totally different than they are. Please just consider changing the ratings and the descriptions so that no one else is misled if that person doesn't want to watch something like that.

Two weeks ago, I received three promo codes because when I returned the movie the caption was "the machine cannot accept the movies at this time" . When I called and spoke with Laura she was very nice and sent me three promo codes. She explained because of having to swipe my card, I would still be charged for the two movies because the machine could not tell the difference because of a mistake. Anyway, I tried to use a promo code last night, and the machine displayed "error, you cannot use the code at this time".

I just went ahead and swiped my card to rent the movie since the promo code was unusable. When I called to tell customer service, Miranda informed me after keeping me on hold for some three minutes, that the machine is fixed now and it wasn't a problem with the promo codes, instead the problem was with the machine. I said that if I couldn't use the codes what good were they to me, and she stated again, "but it was a problem with the machine". After trying to convince me that she didn't understand why I was upset, she reluctantly gave me another promo code. After utilizing the code, I will shop elsewhere for my movies.

My credit was charges for not returning Water for Elephants 60.26 and another movie that I did, in fact, returned. I see online other individuals who had problems with this Water for Elephants and the company will not pay me back.

They are stealing from me and I want my money returned to me.

I rented the movie "Water for Elephants." I returned movie a few days later. About two weeks later, I was charged $35.00. I was able to negotiate away $20.00 via online chat customer service. They are obviously ripping people off. There are so many complaints about this. Their machines should be required to provide a receipt on the spot. Check your email for returns.

Rented 4 movies with 2 promo codes. Was suppose to be charged 2.52 but was charged 3.62 and made my checking account go under 31 cents. Lucky my bank didn't charge me 31.00 for over draft. I am on welfare and I called to talk to Redbox. Bad customer service. Will never rent from them again. I hate them. Don't rent from Redbox ever. Here's how they work (1) they pre authorization your debit or credit card for 1.26 then when you take movie back, they charge you 1.26 then for the movie but only if you rent it for one night and bring it back the next day before 9pm.

I rented three DVDs from the Stop & Shop kiosk (one comedy, one horror and one cartoon). I returned the DVDs 3 days later. Redbox had charged me for all 3 DVDs for 3 days. I was planning a trip out of town and I decided to check my account to see if my plans would include any extra activities. To my surprise, I saw a $25.00 charge from Redbox in my account. Due to the time I checked my account, I have to wait until the next business day to call. This is not the first time Redbox has overcharged and had an unauthorized charge on my account. I let the first one go thinking I maybe overlooked a charge or the actual day I returned the DVD. Needless to say, I am seeking action for myself and others.

Redbox is supposed to be a convenient way to rent DVDs yet I, along with everyone I know, are being inconvenienced by these "charges". Hopefully, when I call I can get some sort of satisfaction. If not, I call for all Redbox be boycotted. This is absurd, the negligence of Redbox. Be warned a wonderfully planned family night on a budget can be turned into a negative account and headaches.

I rented 3 movies on January 6, 2012 at Wal-mart, Mountaineer Blvd. Two were okay, the 3rd one titled: "The sunflower and the secret fan". It did not play on two different DVD players and it seemed to wobble. I will be returning it today at Wal-mart Nitro Market place , Nitro WV. I should not be charged for this movies Thank you.

Redbox has what seems to be a serious problem. They mix up separate accounts if they use a common credit card. My wife and I have separate Redbox accounts, but because one of my credit cards is on her account, all of my rentals show up on her account and she gets emails for all of my transactions.

Their online 'chat' representative could not fix the system and could not escalate the problem. "Zenaida", my chat correspondent, could only send email to the 'support team'. I discovered this online, computer-based problem on a Saturday night, but the best their online chat help can do is send emails and tell me to wait until Monday. Customer personal information could be compromised.

I rented two movies, returned them the following day. A month later, I found a charge for $48.79 in my credit card statement. I called Redbox customer service and they wouldn't refund my money since they said the returns didn't show up in their system and a technician would have found them in the machine if they were inserted improperly. They offered a $10 credit refund per movie. As many others have said, it's a scam. Redbox can charge you as they see fit and you can't do anything about it. The amount of money is small enough that it's not worth the effort to fight for it beyond complaints. They take $50, give you back $20, they walk away with $30 free and clear. Will never use Redbox again.

The machine gave me a video I did not request and I put it right back inside the box. I want my $1.20 back or I will not be spending any more money with you.

On 11-04-2011, I changed my location to the Kangaroo Express located at 1110 Huffman Mill Road, Burlington, North Carolina 27215. When I arrived, I rented the following two games using my debit card from the Redbox located on the outside of the business: Rage (PS3) and Spider-Man: Edge of Time (Xbox 360).

On Sunday 11-06-2011, the aforementioned games were returned to the Redbox outside of the CVS/Pharmacy located at 6400 Burlington Road, Whitsett, North Carolina 27377. A hard copy for a receipt return was not provided at the time of return, documenting that the aforementioned games were returned. An email confirmation has never been sent as of this date documenting the aforementioned games were returned. On Thursday, 12-08-2011, I pulled up my bank account online to check the accuracy and discovered that on 12-06-2011, Redbox had debited from my account two charges for the $61.92 in U.S. currency, for a total of $123.84. The aforementioned debit of $123.84 in US currency by Redbox was never authorized, nor did I agree to send them the above mentioned currency.

On Thursday, 12-08-2011, I contacted Redbox by telephone at the following telephone number of 866-733-2693. I made contact with Randall, who advised that he was a customer service representative for Redbox. I advised Randall that I was contacting Redbox in reference to two unauthorized debits from his company and provided him with the aforementioned information. I asked Randall to explain why Redbox had debited $123.84 from my checking account. Randall requested my information that included my name, zip code and the last four digits on the debit card used to make purchases with Redbox. I provided Randall with requested information. Randall stated that he needed to look in his system and advised me that the two charges of $61.92 were due to the failure to return the above mentioned games of: Rage and Spider-Man: Edge of Time. Randall stated that these games were rented on 11-04-2011 from 1110 Huffman Mill Road, Burlington, North Carolina.

I advised Randall that the games were returned to the above mentioned Redbox location and requested that his company provide a refund for the entire unauthorized debit of $123.84 or provide me with the games. Randall stated that he needed to check his system to ensure that the games were not returned to another location. Randall stated that the games were not returned and failed to provide an explanation on how he came to this conclusion, but he would give me a credit of $15.00 per game. I advised Randall that this was not acceptable and again requested a full refund of $123.84 or the aforementioned games. I advised Randall that the games were returned and asked what his company, Redbox, needed from me to provide proof of the return. Randall stated that he would send a technician to the Redbox to service the machine and check for the titles.

I asked Randall to explain how the technician servicing the machine was going to determine whether of not the games were returned. Randall stated that the technician would go out and stock the machine with new titles and check for stuck games. I again asked Randall to explain how that was going to determine if the games were returned. Randall responded with I have gone over it about 3 (three) times. I requested that Randall explain the process again. Randall stated that the technician or owner would go to the machine and check it for disk that have been scanned for unknown titles and see if there is anything out of place. I asked Randall how this procedure was going to be documented and their procedure to inform me of the outcome. Randall stated that if I don't see changes to my account, then he didn't find the title. I advised Randall that I was not satisfied with his answer and again requested what documentation he needed to prove that the games were returned. Randall stated that there is nothing that I can do to prove that I returned the games. I can't think of anything further that you can do.

I advised Randall that I entered my email address into the Redbox system in the past and have successfully received emails from their company. I asked Randall why I did not receive an email on this occasion documenting the return of the games. Randall stated that he did not see my email address in their system. I asked Randall why would my email address no longer be in their system. Randall stated that he did not know, but that it could have been because I received a new or renewed bank card. I asked Randall why was I not informed that I needed to re-enter my email address.

Randall stated that I should have known to enter my email into the Redbox machine. Randall only stated that he apologized for not finding the games and was not willing to provide further assistance in this matter. I requested to several occasions that Redbox retrun the full amount of the unauthorized debit from my checking account or provide me with the merchandise that I was charged for. I was only offered a return of $30.00 dollars out of the $123.84 debited from my account. I advised Randall that I would be filing a complaint with the appropriate agencies and ended my conversation.

The aforementioned business practices are both unethical and criminal in nature. I am requesting a complete refund of $123.84 from Redbox and that consumers be made aware of their business practices.

I rented three movies from Redbox. I only had the movies for less than a week but was charged an absurd amount of money. I contacted Redbox and they said I had the movies for almost a month, which I did not, and would not give me my money back. I was charged over $60 for movies I only had less than a week.

I have rented several DVD's from Redbox, and had nothing out of the ordinary until last month. I rented a DVD and promptly returned it the next day, at which time I rented another. A month later I receive a $25 fee on my account. After talking with my bank account and Redbox then told me I had never returned the DVD and hence the $25 charge. Along with a $25 charge, no DVD, I also called my bank account to report possible fraudulent activity. They immediately cancelled my debt card without even looking into the situation. It was not my bank's fault, but added to my list of problems stemming from Redbox mischarging me. At this point I would at least have an expensive DVD, but no, it's returned back to Redbox and back in circulation.

First of all, if I had to rate my experience it would be no stars! I rented 3 movies November 26, 2011 and returned it the next day, November 27, 2011. I checked my account today, November 29, 2011 and saw a charge of a $1.20. Okay, so a $1.20 is not that noticeable when you have lots of money in your account or often don't check your balance, but I check my account! I called customer service and Dustin answers and tells me that one of the movies I returned did not read the disc properly and so I was charged. I told him as I returned all three one at a time, the screen said "thank you" and I walked away! If I inserted the disc wrong, the machine would have ejected the disc but it accepted all 3!

I explained this to Dustin and told him I want my $1.20 back into my account! I was furious and I asked to speak to a supervisor who I then spoke to regarding this situation. I asked him what would have happened if I didn't have that dollar in there and my bank would have charged me the insufficient funds fee leaving me in a hole what would he have done. He completely went off topic and when he was done mumbling, I told him flat out you didn't answer my question. There's a slight pause on his end. Again, was told I would get the money back? Well, we will see! Redbox has found other ways to scam consumers out of their hard earned money! It's bad enough that people don't have jobs and trying to make ends meet. At the end of the day, for me, I want to relax to a movie and popcorn every now and then but unfortunately I can't even do that! Another scam consumers have to avoid! Sad!

So, even when you think that you properly returned your movie, think again! You will be charged for returning a movie inserted improperly, even though the machine accepted it and the screen says, "Thank you!" They are thanking us for giving them more money! I hope something gets done about their scam! Because that's what it is!

My daughter rented 2 movies on June 30 for our family. I returned the movies the next day. Several weeks later, she was charged $51.00 for 2 movies that Redbox claimed were never returned. I called Redbox to let them know this was a mistake, that I returned the movies. I clearly remember returning them because one of them was just awful. We didn't even watch the movie past the first 15 minutes or so because of the content. She filed a dispute claim with her credit union and Redbox disputed this.

I have been using Redbox for over 2 years now and have experienced multiple problems with their system. First, I would reserve a movie online and when I would get to the machine, it would tell me that they no longer had that movie and said that my card wouldn't be charged. It was mostly the inconvenience of driving all the way to Redbox and then not being able to get the movie that I wanted. There also must be a very limited amount of new releases that they stock because no matter what, I can never seem to get the new releases reserved. It's easier for me to just go to my local family video rather than wait around for the movie to come back in.

Most recently, I rented a movie and returned it a day later. Fifteen days later, I received an email thanking me for my rental and telling me that I was going to be charged $17 because I had kept the movie for a total of 15 days past my original rental date. It was also returned to a location that I have never rented from. I called customer service and after being on hold for 15 minutes, I finally got an answer and then the customer service rep proceeded to tell me that they could only refund me half of what I was charged. He said that they could neither confirm nor deny that there was a problem with their machine.

I will most definitely never rent from Redbox again and I have made sure to tell everyone I know to not trust our local Redbox locations for fear that this might also happen to them. Customer satisfaction is obviously not high on their list. One more customer lost and all they had to do was refund me for what I was wrongly charged for.

I have been renting from Redbox for almost a year and never had a problem until now. I was checking my bank account online and found that they had taken $89.99 out of my account. I called them right away to see what the problem was. I was told that there were two movies and one game that were the issue. They claim that I waited 14 days to return the game and that I never returned the movies. I know for a fact that I returned the game and the movies and I know that I didn't keep them for 14 days. I have been using their service for a long time and have never kept anything for that long because I know what it would cost.

It is clear from this site that Redbox engages in poor business practices- perhaps fraud, and unfair, and deceptive trade practices. I had a problem with a rental. They gave me a promo code, which I lost. Customer service refused to issue a new one since it had been over a month since it was issued. I spoke with supervisor Christine who was 100% unhelpful. She also refused.

This company engages in ongoing doggy business. They add titles called new, that are years old. They offer many titles that are foreign language, and they fail to tell the customer on the screen. They offer junk titles that are from unknown production companies. When they began, they issues promo codes for any problem with a title or location. Now, they issue them only if you make a fuss, if at all. This company hires CS reps and supervisors that seemed to be trained to be unhelpful. They often put you on hold for prolonged periods. It is clear they want no calls.

This is the era of free titles from libraries, free movies on the web, unlimited films for a flat fee via Netflix, free films with On-Demand cable. They need to learn that the customer is always right. Each customer is a valuable asset in tight economic times, with plenty of free choices. What part of that, don't they understand? I will no longer rent from Redbox.

My car and credit card was stolen and used at a local Redbox kiosk. I called customer service and reported the incident. They were less than helpful. I gave them the cc number, time of transaction and zip code, yet they could not give me any information. I also reported it to their loss prevention and have not heard anything. They have one contact number, no customer service experience, and no solid contacts to resolve issues. I will never use Redbox again.

I've been renting from Redbox for a year. I rented movies last night, returned 4 of 5, one of which was bad, and I was given 2 free rentals. After returning them, I tried re-renting the bad movie I had received. They said I reached my maximum amount of rentals. I came home, waited 3 hours, and went back to try again. Same issue. I called the CSR and she was telling me the movies were never returned, and if I don't return them, I will be charged $106. She also stated I was charged $53 to my credit card 3 days ago, claiming I didn't return movies, that I already returned. I'm going to my bank to dispute these charges. Needless to say, I will never rent from them again!

For the past month, our local Redbox kiosks have been advertising the new Modern Warfare 3 game to be in the kiosk on November 8, 2011, at 5 a.m. This morning, I checked online to reserve the game for my son, but it wasn't there. They seem to have put them in every machine around where I live, but not in the three here in my town. When I called customer service, they told me that they could not tell me why they were not in the machines. I see that as false advertisement.

I went to pick up my movies and it wouldn't accept my card. I called customer service and was told my reservations were not in that machine but another location, one that was 10 miles away. I told them that I'm not sure how that happened since I have never rented from that location and used the favorite on my online account. They offered to either give me five promo codes or cancel the transaction and refund my money. I chose to refund my money, thinking that meant that I would be able to rent my movies. Only five movies are allowed per credit card at a time. Nope. No luck renting new movies. They said I already had five movies out.

I tried again the next day to rent five movies online at the proper location. It again said that I have five rentals out currently. I called CS and they stated that even though I requested a refund for the transaction those movies are still reserved for me until 9pm tonight. I told them that was ridiculous. The CS agent said that was just the way it was and hung up on me. I'm beginning to rethink Redbox. It is great when it works but errors are becoming more common. Also, they are raising prices next week by Nov 01, 2011. I have had previous problems with the online reservations where it didn't complete the reservation yet still charged my card. Use at your own risk and make sure you keep your email receipts.

Never ever delete a returned DVD email receipt! They are a bunch of crooks. My grandson was in ICU. My husband returned I Am #4 and Go With It. I came home to change clothes and saw an email that they had been returned. I deleted it. One month later, I saw that Redbox withdrew $52.00 from my banking account. I called them. They are now claiming that the videos were never returned. As a courtesy, they will refund $26.00, their word against ours! Ironically, this happened right after I updated my credit card info.

I have rented movies from Redbox lately and I only usually rent them for a day or two at a time. I have just noticed on my bank statement that four out of the last four times that they charged me; the day I rented the movies and then again the day that I returned them. They keep charging me twice.

I have not called them because customer service is not open yet and chat is unavailable. I hope that they fix this soon or I will never rent from them again.

I've enjoyed the Redbox service, since I began using it a little over a year ago. However, last night as I was checking my bank account, I noticed a $34.98 charge from Redbox. Huh? I had rented a movie a month ago and returned it the next day, less than 24 hours later. I called customer service, and the first woman I spoke with told me that there was no record of me returning it and that I should look for it and turn it in to qualify for a $10 refund.

After pointlessly looking for it, I called customer service again and explained that I was 100% sure that I had returned it. I gave the man I spoke with the store the address, date, and exact Redbox kiosk it was returned at. He sounded very disinterested in my story but offered me a "one-time customer pardon" and said that the $34.98 would be returned to me. I told him thank you and that if they sent a tech to check the machine, they would probably find the missing DVD. He replied, "We appreciate your 11 previous rentals; can I be of any other help today?" Um, nope.

Now I'm just waiting to see if they keep their end of the deal and refund the money. If I don't see any changes to my bank account in the next few days, I will be calling again.

I called Redbox on 10/06/2011 and spoke to Anna concerning some charges on my checking account. It started out with just a charge of $6.49 and I was told that was the first charge for a movie that was not returned. Then the next day it turned into $25.44 and they never removed the $6.49. I researched all my emails and bank records to see if I was wrong somewhere.

I called customer service again on 10/10/2011 and this guy answered the phone (he never gave his name). The guy stated that the charge $6.49 was for two late returned movies in April 24, 2011. But I told him I have email and my bank statement showing that I was already charged. He told me there is no way and that I don't know what I am talking about. If I did not have the proof right in front of me I would have said OK and left the $6.49 on my account. Now I and my bank are getting it removed so I will never have that problem again.

My husband and I are quite annoyed with the tone of Max, the customer service representative that I spoke with this evening. I inquired about the charges on my checking statement for the period beginning 8/14/11- 8/19/11. I particularly questioned why I had a charge for $3.24 that was posted to my checking account on 8/19/11 (8/18/11 according to your records). I was told that this charge was for Iron Man 2, which I had out for a few days.

I then asked about a double charge of $2.16 that was posted to my checking account on 8/15/11 for 8/14/11. Max told me that this was not a charge but an adjustment. I told him that my account was debited twice by $2.16 and I didn't understand what he meant by adjustment. He said again that it was not a charge but an adjustment for Iron Man 2 and The King's Speech. I told him that although I had requested The King's Speech, I only received Iron Man 2. Max didn't provide a satisfactory answer but insisted that I was not charged as I indicated.

When I replied that the money was debited to my account, he told me that I was wrong and implied that I didn't know about what I was speaking. Yet, at the same time, he told me that I would be getting a refund of the said amount in three to five days. As you can imagine, both my husband, who was listening, and I found his implication offensive.

Realizing that I was getting no place with Max, I inquired whether the three to five days was calendar or business days and what I should do if no credit appeared on my checking account. He told me to call my bank, as it was their error since they knew it was an adjustment. I told him that if the charge didn't drop off, then I would contact your company again and then the bank.

I don't know what to attribute Max's tone during our conversation. Perhaps it began when he answered the phone and I couldn't catch his name and asked if he would speak up. Apparently, from his sigh, and his failure to speak up, my request annoyed him. I must have further annoyed him by asking him to spell his name since I couldn't discern if it was Mack or Max. Regardless, if, as Max claims, I am to expect these adjustments to appear all the time, how will I know it? All I can see is that I am being billed twice.

After reviewing recent bank statements, I found that I was billed twice on 3/18/11, 4/26/11, 4/28/11, 5/13/11, and 5/16/11 for $2.16 by your company. Obviously, my bank does not know that it's not supposed to charge me your adjustment charges. Additionally, I am unable to determine the charge specificity because I can't access these transactions when I go online and view my account. I am unable to go past 5/29/11.

Therefore, I am requesting a detailed summary of my transactions with your company, including any adjustment amounts. I also request that you educate your staff on how to properly address a customer's inquiry and refrain from alluding, implying or telling the customer that the charges that appear on their checking account statements are not charges at all. Thank you for your anticipated cooperation in this matter.

I rented 2 movies from the Redbox in August. I saw they just charged me $59.00 for the movies, saying I did not return them. I know we turned the movies in and called Redbox to ask about the charge. They said sorry, nothing they can do. The movies did not show up in their inventory and would refund me $10.00 to help out on the cost of the charge. I hope $59.00 was worth losing a loyal customer and I will tell everyone I know how Redbox will rip you off. I have used Redbox for several years and will never use them again.

I rented a movie on Saturday, September 17th, called Guilty Hearts. It was by far the worst thing ever. In fact it wasn't even a movie, it's a short film and it's horrible. If it's going to be in the Redbox, it should at least say that it is all short films.

My fiance and I thought it was still trailers. We rented the movie on her email address. Her name is Alecia **. We are both extremely upset with this purchase.

We are currently thinking about switching to Netflix. I want to stay with Redbox, but if I get more stuff like this, I will let all my friends know.

Thanks and hope all can get sorted out.

My son rented a Redbox game from the machine. It didn't even work. There is no one we can deal with to get a free rental or free game, even though we noticed it as soon as it was rented. What can we do?

I rented a movie and returned it three hours later. They say I have not returned it as of yet, and they have billed my debit card for $28.95. I called and spoke to two representatives who did all, but called me a liar. Who told me over and over how there could be no error with the Red Box system. I managed to get a refund for $10, so now my total payment for three hours is $15.98--wonderful. I would not say I returned a movie; I have not, and I certainly would not call to haggle a cheaper rate for my "error" had there been one. They have no issue with blaming me for lying and stealing, and I will never give them my money ever again. I will stop as many people as I can from using the service, as well. How dare they?

I rented a movie and a game from one of their boxes at Piggly Wiggly in 80th Street in Kenosha on Aug. 16, 2011. I returned them both; the game on 18th of August and the game on the 19th of August. I rented another movie and game from them on Sept. 1, 2011 and my son went to the Piggly Wiggly on 80th to return the game. Well, when he returned it, they were saying it is the movie that was rented on the 16th of August that was just returned, and that the video game has not been returned to their system yet. They want to bill me 2 dollars a day for this video game and a $1 a day for a movie that was returned because their machine has a problem with returning discs.

I rented a couple of DVDs from Redbox and returned them a day or two late. On July 11, 2011, they hit me with a $25 fee. I called and argued with them for nearly an hour so they returned $8 and some change back into my account. I thought that was the end of it. Turns out I was wrong--very wrong. They keep trying to hit my account every week since then. They hit my account on August 22 for $51.12 and I had my bank start a dispute against them on August 23, 2011. Redbox then turned around and tried to nail me with another $25 fee today, August 24, 2011. I have now had to cancel my card and have a new one issued to me.

Renters, be aware. With no receipts or proof of anything, they said that I did not return the DVDs when, in fact, I did. I have had enough of their ** as I am sure so many other consumers have as well. It's time someone started doing something. Maybe filing arbitration against them will get their attention. I consider it theft, whatever they are doing, if they are taking money from my account without notifying me first and getting my permission to do so. I am not satisfied. They deserve to get 0 rating.

Redbox is committing consumer fraud. They are attempting to fool the unsuspecting into believing that older movies are newer releases.

When you go to a Redbox, you have the option to view a list of movies according to different criteria, such as DVD only or DVD and BlueRay. You can also view them by release date or alphabetically. The problem is, when you select by release date, only the last week's releases show up first. Then it randomly mixes up the other releases. This is an underhanded attempt to get you view more titles by making you see older movies listed before newer movies.

I first noticed this when I was looking for a movie that had been released in Redbox for a few weeks. As I scrolled through, I noticed that some much older movies were showing up before this movie. I complained via the 1-800 number but received no satisfaction. The person on the phone basically refused to admit that this was wrong to do and basically acted as if I were making a big deal out of nothing. That is wrong.

Often I will go a few weeks without renting a movie, but I remember which movies were the new releases when I rented. I want to be able to see very quickly which movies have been added since the last time I rented. I am not going to wade through a bunch of older movies I am not interested in renting just to find the movies I am looking for.

I reserved three (3) movies online and when I went to pick them up, the machine did not except my card. When I called the toll-free number, the young woman I spoke with stated it was my credit card that was the problem. I then rented two (2) of the three (3) manually through the machine and told the representative. She continued to state that it was my credit card and I told her I just rented the two (2) movies. She stated they would refund my money and it will take five (5) to seven (7) business days.

I then asked her if their tech support could clear the reservations online and she stated they do not have a tech support and continued to say it was my credit card. I asked to speak with her supervisor. I stated to him that the young woman continued to say it was my credit card and to move forward with the refund. He stated that the key-op was not working but, as I was standing outside of the Redbox, people were renting movies.

I asked for his first and last name. He stated it was Chris and that he was not able to give me his last name. I asked why there was no tech support due to the nature of the problem and he stated that I would have to wait until the following day for the reservation to be cleared and the refund will take up to five (5) to seven (7) business days. I told him that even though it was the company's fault and Chris said yes and continued to apologize and stating that it was not a problem. That's what upset me. I told him that there was a problem and that was why I was calling.

We had misplaced a DVD and BlueRay we rented from Redbox. They charged us $65 for the disc. Originally I thought I had returned the disc and called to complain. They said they would look for them but if it was our fault that they wold return $25 ($15 for BlueRay, $10 for dvd) if the disc where returned. A month later we found the disc and returned them. The machine accepted them and we waited for a refund that never came. 2 weeks after that I called Redbox to let them know they had not returned the $25.

They told me it had been to long so they could not return the money. I explained to them that they had taken my disc that I paid $65 for and they either have to give back the disc or money. They say they cannot give back either. No mention to reconcile the issue whatsoever (not even $25 in free rental which I would take at this point). So from my stand point, by taking these disc and charging me, they have stolen $65 from me. It's not my fault that the RedBox machines software is so poor that they cannot reject a disc that they deem nonreturnable. I was simply following instructions.

I Rented 3 movies from Redbox, and was charged $47.00 for movies that we had turned in 2-3 days, after they were due, I spoke with the customer service department, and they stated that because I did not have the email set up to get a receipt of return, that they could not refund me back my money. I now have to go through my bank to battle Redbox for fees. They clearly had no business charging me. This company is a sham! I'm out of $47.00 dollars that I needed.

I tried Redbox for first time this week. I rented 2 movies. I went yesterday to return them (on foot a few blocks away from my home) and the machine was frozen. The store manager said he has no affiliation. I waited a while but nothing. I tried again just now and machine is still frozen so I can't return them. So that's 2 movies, both 2 days late, plus tax for something that isn't my fault. The next nearest location is 4 miles from my home and I don't have access to a car. Even if I did, the time, energy and gas alone to return those movies make it not worth it. I will never use Redbox again. Too many things can go wrong and they have no way to rectify it. I don't wanna be on the phone with customer service for 5 bucks every time I rent a movie. Redbox sucks.

I was charged 400% more than I was supposed to be because the company's broken machines made me unable to return the DVD's within a day. Not to mention my time and energy and the frustration.

Charged $25 dollars for a movie I did not rent. I had to get a new debit card as well. $25 dollars taken from my account.

I was tricked into renting the re-release of the original Ironman movie (2008 release date). For weeks, Redbox had been promoting the release of Ironman 2, "arriving September 28, 2010". The first screen to appear is of the new releases. From this screen, I selected Ironman not realizing it was the re-release. I automatically assumed I was getting the latest version. I just wonder how many other people did the same thing. So now, Redbox is going to get paid twice for two rentals (I obviously did not watch it again and returned it).

I had trouble renting a DVD in July 2010. I called customer service and was told that because I had not rented a movie within the last 30 days, my account needed to be reactivated. I was told that it would be done so within 7-10 business days. I tried to rent again but could not; so I called customer service again and was told the same thing. But the account still had not been reactivated. I sent an email and was told that I had a past due balance. But there was no information in the email as to the amount, date of transaction, or what movie this was supposedly for.

I have returned every movie I ever rented and have never kept a movie more than 2 days. Each item was paid for and I have the email receipts for the returns and billing amounts which have all been paid. So, I called to inquire about the matter. I was told that there was no past due balance and that I had an excellent account history with them. They said that they did not know why this was happening. And they said that they would forward the information to the appropriate channels and give me 6 free DVD rentals once the account was reactivated. I have called and sent subsequent emails all to no avail. I still do not know why the account has not been reactivated. Obviously, the billing department has made a mistake; but I cannot get in contact with anyone in billing or any other department that has the ability to resolve the matter.

So yeah don't rent from Redbox. They took $100, so I called, and they can only refund me $40! I called them to ask WTF. They said nothing they can do but refund $40 back. What? Sixty dollars for a movie that I turned in but was a little late! You can't charge whatever you think fits your budget. Now I have to wait 4 months before I get my kid's school clothes money back.

Warning! Do not bother with Redbox.You can go on their Facebook account in their discussion forum and read numerous complaints just like mine.

I received my credit card statement and there were 2 charges each for 25 dollars from Red Box. When I called, the representative said they have no record of the $50.00 dollars being taken from my account. However, if I faxed a copy of my bank statement they would remove the charges. After, spending $8.00 to fax the paperwork, I called and they said it would take 10 days for billing to review the claim. I called back about a month later and the representative said they never received the fax. I was then told to have a conference call with my bank, Red Box and I which I did so and my bank stated that Red Box deducted from them and gave reference numbers to both transactions. Well, after all that, I was told that they could not refund the money because it did not show up in their systems. Not only did my bank verify the charges but they also told Red Box the same day that they took the money that's why my checking account became delinquent. So all together, 2 videos that I returned cost me $150.00 instead of the $2.00 I agreed to.

I received my credit card statement and there were 2 charges each for 25 dollars from Redbox. When calling, the rep said that they have no record of the $50.00 dollars being taken from my account. However, if I faxed a copy of my bank statement, they would remove the charges. After spending $8.00 to fax the paperwork, I called and they said it would take 10 days for billing to review the claim. I called back about a month later and the rep said that they never received the fax.I was then told to have a conference call with my bank, Redbox and I, which I did so, and my bank stated to Red box the money was deducted by them and gave reference numbers to both transactions.

Well, after all that I was told that they could not refund the money because it did not show up in their systems. Not only did my bank verify the charges but they also told Redbox. On the same day, they took the money my checking account and it became delinquent. So all together, 2 videos that I returned cost me $150.00 instead of the $2.00 I agreed to.

Returned three movies to a Redbox the day after I rented them and they said I never returned and charged me over $76.

He returned home and I returned the DVD's the next morning. On my recent credit card statement, there were two charges from Redbox; one for $25.94 and $26.04. I called customer service who said the DVD's were not logged in as returned and the charges were for replacement of them. After explaining that I did return them, but have no proof that I did so, they deducted $10.00 off of each charge, which I was told is all they can do. I wrote a letter of complaint to the Redbox customer service e-site but never received a response. I then wrote a letter to the CEO on June 14 and am hoping to hear from them. I instructed my bank to contest the charges.

i rented 2 movies and returned them i day late. from my visa card 2 dollars for rental fees were taken out. 2 dollars were taken out for late fees on day i returned movies. i am contacted by text to my phone moments the money is taken from my account. i received a text telling me another 2 dollars were taken out of my account now 2 days later. i spoke to redbox rep. and they say only 4 dollars should of been taken out and they show nothing else was taken. somebody on their side is taking out money and it is not being noted, somebody from their side has everyones account #'s and if so with 50 peoples account #'s, 100 dollars and be removed with no one knowing the wiser i have asked redbox to remove all my info from them and i will not use their boxes anymore BUYER BEWARE! this happen before and i stopped using redbox and this happened again this time i will not sit back, even for 2 dollars

I rented one DVD and made sure I returned it the very next day. The following month, there was a charge of $25.50. Called the company and they said I rented a movie I've never even seen and didn't return it. I told them that's not the movie I saw and I know I returned it the next day because I'm anal about things like that. They said they would refund 1/2 of the $25. I said no way. I'll just contest it with my credit card company. Now that I've read other complaints on this site, it sounds like this is a regular practice of theirs. It's illegal and they should be shut down.

A few weeks ago, I rented two different DVDs in two days from my local Redbox. I turned them both in at a different Redbox location one day late. Then, yesterday I received a mysterious $26.34 charge on my account from Redbox. I called to protest the charge and was told that, in a day or two, I should expect another $26.34 charge because they also show that the second DVD was reported "Lost" as well. The woman I spoke to was very pleasant and did agree to refund one of the charges but said there was nothing she could do about the impending charge.

I verified with her that it was okay to return DVDs to a different location and she said that it was but that what occasionally happens in California is that people sometimes return the Redbox DVDs to a rival company's "red boxes" that aren't technically Redbox. She said these rival "red boxes" are typically in grocery stores. I called my local Ralphs to make sure that their box was indeed Redbox and they verified that is was. So, the mystery continues.

I rented 5 movies from Redbox at Walgreens on Industrial & Harwood in Euless, TX. I pushed for Star Trak got Hell on North and 4 others. Returned every last one of them. After it would send them back, stop and then went in. I thought no problem, they are all returned. Few weeks later, I'm charged $129.75 because they claimed I have not returned none. I huffed and puffed so loud about my truth after speaking to two rude reps. They transferred me to Carlos- supervisor who listened and believed my truth of what happened. However, he only refunded $68.00; said he will send a tech to investigate machine then I will get my other portion. So, I called back few days later, talked to a rep name Charles who literally laughed at my story. Said,in so many words I'm screwed and that's all I'm getting back. He said case closed. But, I'm about to call again and again till I get my entire refund. I will never use RedBox again. Not worth 130.00 dollars.

On a recent Friday evening, my family and I attempted to use a Redbox machine at the Wal-Mart in Evans Georgia. We scanned our card, and the message said "thank you for using" or something like that. But we hadn't rented yet, just scanned the card. Did we just pay for the previous customer's purchase? Anyway, we scanned our card and selected some rentals. A message said "machine error - try again - your card will not be billed" or something like that. I tried selecting and purchasing again, but got the same error message.

I was livid, and concerned that I would end up being charged just for attempting to rent or worse yet, for the previous customer. Sure enough, the next day I was reviewing my online bank account and see a Redbox fee! The day after that I see another fee for three dollars! If this continues I will get an overdraft fee, and the movies I never even rented will cost me as much as buying movies I will never own, since I never even received them!

If the machine was malfunctioning, the Wal-Mart people most likely wouldn't have the motivation to tape a sign to it and warn anyone. This is no surprise, the store is great but 90 percent of the staff is lazy and apathetic. Thus, Wal-Mart and Redbox make a great team!

I was one of those customers who were excited to see a Redbox come close to my house, because all video stores where at distance away, and I rented movies from Redbox at least once a week, sometimes more. But what really got me was when the box was always broken. I then had to start traveling just to return movies to a box.

I rented a movie from the Redbox up the road from me, and when I went to return, it was downloading or something. I then traveled to the next location, and a guy was working or doing something to the machine and said it would be another hour before it was up and running. So I decided to go back to the first store, and the machine had finished whatever it was doing. And I returned the movie and rented another.

4-5 weeks later, I got a charge of $21.30 on my card for the movie that I returned on time. I tried calling Redbox and sat on hold for over an hour. I tried again, but after the 4th time of sitting on hold with no one answering, I decided to call my bank and stop the charges. Redbox fought back and took the money out of my account again 2 months later. This is what I get for using a machine that sits outside and trying to save a buck. I will never make the same mistake again, and I will never use Redbox again! I had to change my bank card, and I lost $21.30.

I was unable to obtain the two online rentals because the Redbox machine was broken. I called and reported it and was told I would receive a refund for both movies within 3 to 7 days. So far, I have received refund for only one movie. I attempted to rent movies on Feb 12, 2010, it is now 2/22. Inglourious Basterds and Amelia were the movies that I rented online. 10 days to refund is a bit long! This is second time I tried to rent movies from Redbox and their machine was broken! Since Coinster bought the company, the customer service is horrible!

Called on January ,7 2010 to let them know that I traveled to at least four different locations to return a movie and none of the Redboxes were accepting returns. They offered me a single code to compensate me for the additional one day charge that I was going to incur because they could not reverse it! No apology and no compensation was offered. The code never worked, at any location. Called on Feb 16, 2010. Asked to be refunded the one day charge that I incurred because I am now frustrated and don't want to deal with Redbox any more.

I was told that two codes were given to me and that I in fact used one (not true) and that the reason the other code did not work is because it's over 45 days old! Are you kidding me? It's only been 40 days between the two calls. I tried using that code like two weeks ago and it didn't work. Long story short, they refused to credit the additional day charged, kept me on the phone going in circles for like 40 minutes and definitely lost a customer today. Poor company, it will go no where treating customers like this!

On January 17th 2010, I rented a movie from a Redbox located at my local 7-11 on Newbridge Rd. in Bellmore, NY. On January 18th after battling with the machine 6 times to accept the movie back into the machine, I was successful. I usually receive an email notification stating that my DVD was received but this time as the last two previous times I did not. I did not think anything of it. Today, February 16th, I looked at my credit card transactions and it appeared that Redbox had charged my account $26.07 for not returning the movie in question. I immediately got on the phone with a representative by the name of Elizabeth.

After explaining my situation to her, she got very nasty with me. Elizabeth stated to me that if I did not get a notification, why didn't any red flags go up? And I explained to her that I do not always get a confirmation. She again, got very nasty with me. I stated to Elizabeth that I did not like her tone or the way she was talking to me. I asked her to review the inventory on the machine and match it up with the initial inventory that was originally placed in the machine and that she would see it was there. Elizabeth stated to me that I was the only person to rent the movie "Obsessed" from that location.

I then stated, "Then if you check the machine, you will see that it is there." I demanded immediate refund to my credit and that if it were not done, I would go to the BBB. I also stated to her that I will no longer utilize their services as their customer service was the worst that I have ever dealt with. She put me on hold for two minutes, then apologized for the inconvenience. Elizabeth then stated to me that my credit card will be reimbursed within the next 3-7 business days. Our conversation was then terminated. About 10 minutes later I received an email confirmation that my $26.07 will be refunded.

This is a company that really needs to be looked into as my research has shown that I am not the only victim here. Please do what ever you can to ensure this company does not disrupt anyone else's bank account in the future. I know $26.07 is not a lot of money but this company just put milk bread and eggs on hold for a few days for my wife and four children. They should be ashamed of themselves! Thank you for your time.

I rented movies and returned them and over. A month later, they charged me 52.44. When I contacted Redbox they told me they would refund half of my money. I told them no thank you because I don't owe them a dime. I am determined to get something done about this company. They have a history of doing this to multiple individuals. I am also going to pursue legal action.

I returned a movie at the Walgreens Redbox and the machine confirmed its receipt. After 25 days, my credit card was charged for 25.68 and I never received a receipt. If I had never checked my statement, I would have never known. Usually, they send an e-mail when they charge the account. This is misleading. Even though I returned the video, I still have to pay the amount since I don't have a receipt. One practice that I saw just before this happened was that I was not receiving return DVD confirmation from previous times. I had contacted Redbox for it but they never got back to me. Consumers need to be aware of this Redbox practice.

I rented two videos on 12/27/09 and returned them on 1/1/10. On 1/22/10, I received a charge of $51.36 for unreturned videos. If I neglected to return the video and had to pay $25.68 for each, that wouldn't be a problem. I returned the videos and the machine confirmed its receipt. I'm out of $51.36 and no videos. The company wants to give me $10.00 back for each video. They debited my bank account $51.36 and I have no videos for the charges.

I tried to return DVDs to a Redbox. The Redbox machine would not accept returns because it was full. I called Redbox. The Redbox Customer Service said they would not charge me. I checked my emails and bank accounts, and found out they did charge me. I called Redbox and they gave me the runaround again and said this time, they would refund my charges to my credit card. Well, it has been a week and still no credit given back to me. I have heard other customers talking about the same problem. It's just a few bucks but count how many times they do this to people. Thousands.

Spouse rented video on 12-11-09. I returned it to same location on 12-12-09. Redbox charged us $24 plus tax on 01-06-10, claiming we hadn't returned video. My husband called to complain and received a "credit" for $10.00 on 01-09-10. I called 01-13-10 to discuss being charged for movie I personally returned. I was told that since the video hadn't been rented by others since my husband rented it in December they charged us for failure to return the video. Huh? I was given the serial number of the video and thought I would return to the site and rent all copies of said video until I found ours. I decided that I didn't have any way to confirm bar codes on any video, so I decided it would be a waste of my time.

Just think of the untold dollars RedBox obtains from customers who have no way to prove they returned a video. At $24 per person times all the boxes out there, we are talking millions in a short time. No wonder they can rent out the videos so cheaply. This resulted to loss of money and frustration at being unable to correct this false charge on our credit card. You can be sure we will not use Redbox in the future.

I had rented some movies from Redbox. I had returned them, and when I did, I had to stand in a line of those who wanted to rent and return movies in the evening before the 9pm. I did not mind the wait, but I minded the huge charge that created overdraft fees from Redbox which charged for a movie they claimed I never returned. But I did return it. There is not a receipt option when you return movies or when you purchase. Basically, it your word against Redbox. So even if their machine isn't recording the proper information, they still charge you.

Here's what happens, but they do not tell you. Your movie is deposited, and sometimes there is glitch, and the movie doesn't get recorded. Even though it is there for others to rent, Redbox doesn't take into consideration that the movie record that goes out, even if it is eventually recorded. They charge you however they want to basically.

If you return a movie, and someone comes up behind you and rents it, and then they return it and then it's recorded. Then it may be recorded as a late return, if it did not get properly recorded. The real problem is that they do not provide a receipt, and you can't prove your case, subjecting them to do anything they want to.

So much for trying to save money. We only used the movies for cheap entertainment, because when you don't have the money, you don't spend it. Redbox only recovered some of the money to my account, even after ongoing conversations, and they are quick to jump on you, as in accusation. Before you call them, don't let them get you confused and do not say anything else. If you get upset and say something because you are confused, they try to use that against you as well. Don't use them, because even if you don't have charges yet, it doesn't mean it doesn't happen.

I like their concept and the ease of renting. Returning is a totally different story. A couple of nights ago, I tried to return a movie at a local grocery store. I got the message telling me that the machine was full. I was able to go to a WalMart down the street and return it. I then tried to find a movie and couldn't locate it so I pulled out the iPhone and found an application for that. It's a little slow but works pretty well and I could reserve the movie at the locations where it was available. Cool! Tonight, I tried to return the two movies I had and after visiting 5 locations around my house, I had to give up because each and every one was full. This took about an hour and it was 1 and a half hours before they needed to be back. I find it unacceptable that the machines are full at this time of night.

In my mind, who ever takes care of those machines should make sure that they are cleared and ready to accept returns at that time of night. I called to inquire about that situation and I waited on hold for 20 minutes because of high call volume. Go figure! They were nice. When I finally got through, I was told that I would not be charged for tonight and I would also get a promo code to rent two more movies in my email which I did within 20 minutes of the conversation. I think this could be a great service and most likely, I will put Blockbuster out of business if they can fix the issues I am seeing. First, better customer service, such as, shorter wait times when I do need to call. Second, make sure that the machines are clear and they are ready to accept returns in the evenings.

I will be watching my bank account to ensure I'm not being charged like some individuals I read about. I also will give them credit because I was told, "If the first machine I visit is full, don't go to any other locations. Just call and let us know and we will not charge you." I think that is good customer service as long as I don't have to wait 20 minutes and listen to the same recorded message over and over again.

I am writing to complain about the astronomic price that Redbox charges for late movies. My daughter rented 2 movies, then forgot about them for 3 weeks. I returned the movies to find on my latest credit card statement a $50 charge. Turns out we have bought each DVD for $25.

I feel that the whole setup is arranged to take advantage of renters. Blockbuster has an automated service that will call you and remind you about late movies. I would not recommend Redbox to anyone for this reason. Of course I am out $50, and feel like a fool for getting caught by the legalese of the Redbox agreement.

i have had nothing but good things to say about red box and dvd play,,,never been overcharged for movies and in fact if i have a complaint about a movie i usually get coupons for free movies...

I think this is [wrong] that I would have to drive another location 15-20 miles away because the box that I rented from was full. What if that box was full as well, I would have to continue to incure more rental fees until there is enough room? I had to drive to another location and turned out that I did not make the dead line and was charged for another rental day. I had 6 movies total and I think this is way wrong that I had to wast time, gas and money because of there neglect.

Beware of Red Box, I returned 4 DVD's that my girlfriend rented for us to watch! Well they mysteriously didn't register on their system, and if they did send out a technician, he didn't find them in the box! Now they are charging her $25 per DVDx4, plus the rental for 24 daysx4. Her calls to customer service , even after we saw that they were missing, didn't help. She was in contact with them by day two.

I advise everyone to not use red box, you don't get a receipt when you turn them in, so you have little recourse! Tell all your friends!!!! This is total bull, they are stealing from a single mother that has very little money to be taken advantage of!