Thousands of Google searches return "low volume" problems, try to file a complaint with Netflix. It's like being on a merry go round. No answers, no resolutions and no way to submit a complaint with their "automated problem solver." It would seem they would want to resolve such a minor issue that involves so many of their customers.
Consumer Complaints & Reviews
I have been a customer since Dec. 2004. I mailed 2 DVDs back on Friday and realized today that I hadn't received any new DVDs. I went to their website and seen that my account was put on hold, no notification from them or anything. I called and ended up having to talk to a supervisor, who informed me that my account was put on hold on October 21 because they were investigating that out of the last 3 months I reported not receiving two of the DVDs, they said they mailed. But they went ahead and charged my credit card on October 22 for October 22-November 22. I asked him why am I being punished for the US Mail? He said I wasn't, then why am I being charged for a service I am not receiving? He replied, I was not. I then said, "then why did you charge my credit card?". I couldn't get a straight answer out of them. I canceled my membership and told him they need to credit my card back. We will see what happens. Ever since they changed their pricing, etc. they have gone down hill. You would think now that if we are paying more, we would have better service. Good riddance!
I was unable to access Netflix 3 times this past week. When I went to call the first day, the phone service hung up because I could not supply the faster access number that they give to you before you call! Duh, I couldn't access them. 2 days later, the same thing happened, except I got a number but was hung up on by the phone stating "higher than normal volumes call back".
It was the same thing yesterday. When I called today to speak to Lynn of customer service, she said there was a huge outage but they do not give you a refund when you cannot watch it. I stated that it was bad customer service and she actually said I could cancel my account! Their loading speeds suck and I have so many movies freezing in the middle of them that I think I will be switching to Redbox and the internet.
I used to have respect for them and they are a bunch of greedy corporate pigs! Class action suit sounds good.
Continuously paying for movie rentals that do not play properly all the way through! I can't event settle for streaming movies because the movie constantly stops to "buffer"! If any company out there that can offer a quality movies service like Netflix, I will sign with you immediately!
The movies do not play correctly all the way through. I request replacements, which also do not play correctly!
I have complained to Netflix customer service on a limited basis due to their lack of availability. When a DVD is sent damaged, they offer a replacement DVD as a customary practice. Since the membership is charged monthly, sending an additional DVD does not eliminate the issue. Netflix continues to profit while customers simply get poor service. Only on a few occasions did a representative offer a partial discount.
Recently, Netflix raised rates, which included an increase with an existing plan. Internet viewing has been marginal at best, and we have 5MB Internet service. I have no issues with YouTube, Hulu, or any other web streaming video. Only Netflix has been an issue. Despite these issues, reported issues, and limited movie selection, Netflix determined they should increase fees to customers for this service.
On August 25th, I made an attempt to utilize our online service. I logged into Netflix at approximately 10:30 p.m. The site was unavailable, and reported this via an onscreen message. This lasted for 30 minutes. According to Kathleen, this was a five-minute outage. She refused credit to my account.
Due to recent increased fees and this transaction, I changed my account to eliminate the streaming instant service. I expressed my disappointment, and when the representative did not seem to care and was arguing, I decided to cancel while sending a message to corporate. She would not follow up or allow this message. I am still unable to cancel online.
After my sixth totally damaged disk from Netflix, I started (a day ago) to try and contact them online to report the damage and make a complaint - for the sixth time. However, not only could I not connect to the web site "server down" response, but the phone numbers - which I had to Google to find - for customer service are both "temporarily closed". For two days?!!
To make it worse, canceling your Netflix subscription is almost impossible - you have to call and check the "date" to be sure you don't get charged for an additional month, it is almost as tedious to cancel as Earthink! I hope BlockBuster and Amazon kick their butts - what was once a great idea has gone down hill due to very poor - "F-" customer service. Actually, an "F" is too good for them, more like a "Z-". As low as you can go. Everyone should get one month for free...
In just over two months, I have received two DVDs that were essentially unplayable due to how scratched they were. There is a check box on the sleeve in which the DVD is sent, where the viewer can note such issues with the DVD, but apparently they don't do much about it. The two DVDs I have gotten that were scratched were SO scratched that I can't imagine the previous viewer hadn't noted it. Their "compensation" is to send you another copy of the movie, but that's not really all that great, given that one "gets into" a movie and once the mood is lost, picking it up a few days later, when one has the time, well... it's not the same.
Their concept is good, and if you tend to rack up late fees on rented dvds, a great one. Big problem is if you get a defective DVD and it skips, stops, even after cleaning it off. This happened more than a few times, and they only offered to replace it, not refund any of the monthly fee of $22. I figured I was receiving one defective DVD for every five good ones, a bad ratio, esp. if the skipping begins somewhere after an hour into the movie.
The straw that broke the camel's back was they sent me a replacement (one I had viewed for nearly the entire film) that didn't play at all. Their customer service people aren't reasonable, and if you tend to rent out a lot of DVDs over the month, they'll put you into a delayed churn, trying to get you to cancel because they're not making a profitable margin off you.
I used Netflix for 2 months. I received scratched and unplayable discs on the average of three times a month. One DVD I reordered three times and each time it was unplayable. That is when I cancelled my subscription.
Absolutely despicable wait times for new DVD releases. For the first 6-8 weeks, I always received the movies I requested. Since then, every new release I request is at least a short wait and most are a long or very long wait (which amounts to 2-3 months to receive the DVD requested). No matter the price, nobody wants to wait 3 months to view a new release - especially when you can run down to Blockbuster and rent it within a week of its release. Netflix has a monthly churn rate of 7% which means they lose 84% of their customers annually - a recipe for disaster and if they hope to remain in existence, they should ensure they have enough of the new releases on hand to satisfy all of their subscribers.
I have been a member of Netflix Movie Rental since August 2001. For the first two months the average movies viewed were 17 a month; in the month of October my monthly average suddenly dropped tremendously, as of the 24th I only viewed 5 movies.
I inquired through the customer service on Oct 21 (Sun) to find out the reason for nonshipment or replacement of movies received. I was informed to call back on weekdays to speak to their supervisor. The next day Oct 22 (Mon) I called the customer service and I was informed that my membership was suspended, and provided no reason.In reviewing my membership terms and conditions, upon their receipt of movies replacement should have been mailed the next business day. My membership allows me to have 3 movies out at a time for $21.37 a month. My records indicate one movie was returned and received by Netflix on Oct 6 and the other 2 were returned and received on Oct 10, neither one has been replaced to present.
A clear indication of breach of contract with the paying customer. Their theme, watch all movies you want, is misleading.
