Complain about a product or service

Netflix

Netflix • "Free" trial • Billing disputes • Quality issues -- News • Redbox Facing Late-Fee Class Action Suit • Netflix To Stream Movies Over PlayStation 3 • 1 Million Xbox Users Getting Netflix • LG Unveils Broadband-Enabled HDTVs • New Netflix Instant Movie Player Redefines Television • Netflix To Deliver Movies Straight To TV Sets • Netflix Moves To Online Movie Viewing • Netflix Cuts Price as Amazon Moves In

Everyone agrees this is a good concept -- pay a flat monthly fee, get an unlimited number of DVD movie rentals. But the question is -- how well does it work? That's where the picture sometimes gets a little scrambled.

The company's new instant player may resolve many of the delivery issues that have annoyed some consumers.

Ignacio of Dallas, TX January 21, 2009

Ignacio of Dallas TX (01/21/09)
Cancelled service on 12-11-2008. My acount is still being charged. When I checked my acount, 01-21-2009 it showed my account was 15.14 after I had cancelled service.

Since I am on a fixed income, my account is kept very close. wen i don't acount for those charges, the bank charges an enormose fee for overdraft. i did not account for that charge from netflix, after i cancelled. Those charges will never be replaced. Netflix wont publish a phone number to issue a complaint. i will contnue to try and contact netflix, if not i will issue another complaint.

Elizabeth of Thesame, MS January 18, 2009

Elizabeth of Thesame MS (01/18/09)
I tried the free trial offer in July 08, recieved 2 movies,not really the ones I wanted, but nevertheless I recieved them. For health and other reasons I have neglected to return them till now which is January 09. I called to see what we could work out, since I have now paid them 97.30 at the rate of 13.90 pr month for 7 months. I wanted to know if I returned and canceled my account could I at least get some of my money back. Even if I kept the movies it should be more than say 40.00. But they were unwilling to do anything.

So I kept the movies and cancled the account, and they made a lot of money off of me. There should be some kind of limit to how much they can continue to charge. If I hadn't called I suppose they would have kept on charging my cc. They have got a real good (what I would call scam) going, and I think some regulatory agency should look into it.

Elizabeth of Millville, NY January 17, 2009

Elizabeth of Millville NY (01/17/09)
Was directed to site that sayed I had won a 5000. shopping spree at bed bath and beyond if I did a trial membership at netflix. The site said it would contact me by e-mail. I joined netflix I have heard nothing. This is consumer fraud.

The wait for them to contact me is very upsetting.

Gwen of China Grove, NC January 16, 2009

Gwen of China Grove NC (01/16/09)
My daughter gave me a subscription to Netflix. In order to activate it I had to give Netflix my credit card number. The policy states no charges will be made to your card unless you do not return the DVDs. I used the service 4 times and returned all DVDs (Netflix shows them checked in) but when I went on line to select another DVD, I was told there was a problem with my credit card and to verify it. I clicked verify and made my selection. Then I tried to use my credit card the next day only to discover the bank had placed a hold on it.

It seems Netflix attempts to charge 1.00 to your card each month to verify the card is still valid. The Credit card company sees this activity as fraudulent and puts a hold on your card, then cancels your card and re-issues a new one to prevent further fraud. Now, I have to wait 7 days to get a valid card replacement. Netflix does not advise you of this procedure in advance so you can advise the credit card company. I have 2 months left on my gift subscription but Netflix refuses to honor it until I give them another credit card to replace the one they managed to get canceled for me.

1) I was without my credit card until a new one could be issued because Netflix uses a fraudulent procedure to check for credit card validity. 2) Even though Netflix caused the SNAFU they refused to continue to honor my unfulfilled gift certificate until I get my new card.

Brent of Adrian, MI December 29, 2008

Brent of Adrian MI (12/29/08)
Gift certificate for Xmas. Registered on line, good ujp until credit card info. do not use credit/debit cards. Called, told to borrow my daughters nbr or to get a credit card for myself. No other way to register. Basically they are trying to force me to open an acct via use of a credit card. Cannot find any info onand address or e-mail address to contact them. Hope my duaghter can get her money back! I'm not buying their [lies].

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top |