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Netflix

Netflix • "Free" trial • Billing disputes • Quality issues -- News • Redbox Facing Late-Fee Class Action Suit • Netflix To Stream Movies Over PlayStation 3 • 1 Million Xbox Users Getting Netflix • LG Unveils Broadband-Enabled HDTVs • New Netflix Instant Movie Player Redefines Television • Netflix To Deliver Movies Straight To TV Sets • Netflix Moves To Online Movie Viewing • Netflix Cuts Price as Amazon Moves In

Everyone agrees this is a good concept -- pay a flat monthly fee, get an unlimited number of DVD movie rentals. But the question is -- how well does it work? That's where the picture sometimes gets a little scrambled.

The company's new instant player may resolve many of the delivery issues that have annoyed some consumers.

Carrie of Honolulu, HI April 4, 2009

Carrie of Honolulu HI (04/04/09)
there was a crack in the dvd cape Fear, and I was unable to play it. I am therefore returning it without having watched it.

Kay of Starkville, MS April 1, 2009

Kay of Starkville MS (04/01/09)
The service itself has been OK so far (customer for about 6 months), but since this is a web-based business, the website is terrible. In my experience, I think most people are more interested in choosing popular New Releases for viewing. However, the Netflix site breaks the New Releases into genre and the ones listed on the popular New Release page are NOT NEW! Most of them have been our for weeks or months, and some are already showing on cable movie channels. In every case, I have had to search a different site (Blockbuster, Moviegallery, etc) to see a list of the newest releases, and then search those titles on Netflix to find the selections I want.  Just seems like a waste to pay for this service when in most cases I can go straight to the rental store down the street and find what I'm looking for and watch it immediately, instead of having to search multiple web outlets to find a movie and then wait for it to be shipped to me.

Myrette of Novato, CA March 30, 2009

Myrette of Novato CA (03/30/09)
Netflix ha been charging my credit card a monthly rental since December - and I haven't rented any movies in this time period. How do I complain to them? They have no phone. I see nothing on their web page to lodge a complaint.

my credit card is suffering!

Cary of Redlands, CA March 29, 2009

Cary of Redlands CA (03/29/09)
During the past couple of months, at least 3 out of every 5 DVDs I have ordered from Netflix have been damaged and would not play all the way through. There is no way to contact Netflix by email. I called their customer service department, and some guy just said that if the problem becomes excessive, they will look into it. But it has already become so excessive that every time I sit down to watch a movie, I expect it to fail, and it usually does. The customer service guy also gave me the bullshit about maybe its my player, which I expected him to do. It's always my fault, of course, not theirs. They have no quality control. If they didn't have titles that the rental stores don't have, I'd cancel today and tell them to shove it.

Nazir of Stockton, CA March 26, 2009

Nazir of Stockton CA (03/26/09)
I cancelled my membership with Netflix in November 2008 and have not re instated this membership eversince. To my surprise Netflix without my authority used my Checking/ATM account with Bank Of America and debited it with an amount of 9.71. I view this action by Netflix as most unethical and I would go as far to treat this as fraud. They should explanation their actions and I will be taking this up with my bank Thank you

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