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Netflix

Netflix • "Free" trial • Billing disputes • Quality issues -- News • Redbox Facing Late-Fee Class Action Suit • Netflix To Stream Movies Over PlayStation 3 • 1 Million Xbox Users Getting Netflix • LG Unveils Broadband-Enabled HDTVs • New Netflix Instant Movie Player Redefines Television • Netflix To Deliver Movies Straight To TV Sets • Netflix Moves To Online Movie Viewing • Netflix Cuts Price as Amazon Moves In

Everyone agrees this is a good concept -- pay a flat monthly fee, get an unlimited number of DVD movie rentals. But the question is -- how well does it work? That's where the picture sometimes gets a little scrambled.

The company's new instant player may resolve many of the delivery issues that have annoyed some consumers.

carole of key largo, FL., FL April 29, 2009

I hve been trying to cancel netflix for over a year but I still get charged on my credit card. 4/10 charged 21.50 4/10 charged again 21.50 and again on 4/10 21.50.

Karen of Cedar Hill, TX April 29, 2009

I have had a Netflix subscription for over 3 years. Since I am hard of hearing, I specifically look for vids with caption coded[cc] so I have an understanding of what is going on. Those without the cc are not rented. I am receiving more and more that say they are coded but are not. such as Truman, The Dog Whisperer Season 3. Many others but these I have now. I have tried calling (very difficult to find number) but of course they can not do anything. Just wanted someone to know the situation. seems like I am wasting my money on the subscription. Wasting my money purchasing a video subscription when there are no captions on the vid.

Philip of Oldwick, NJ April 27, 2009

Have used this service for 3 yrs. Their service has now hit rock bottom. Make it differicult to contact them as they hide their phone number on the site. Had a problem 6 weeks ago contacted them and rep could could have cared less.Then they send email to see if problem was resolved. I responded,that it was not. Never received another response. Now they send films not even in my Que????

John of St. Petersburg, FL April 23, 2009

I ordered a subscription to netflix back in February and since then i haven't recieved any movies at all. Therefore, i would like a full refund that i was charged to my credit card.

Jose of Tamarac, FL April 15, 2009

Jose of Tamarac FL (04/15/09)
We agree to have one DVD all the time, but after all Ntflix services start to change, no more one video after another, start take one video por week, or sametime none, I call and I have non-professional anwser.

Cancel the service, I am tired to be Rip-off by NetFlix Management Mr. R and Mrs. Cristina and Alina!

Brandy of Jonesboro, AR April 13, 2009

Brandy of Jonesboro AR (04/13/09)
I was using Netflix and was a happy customer for about 3 months. I accidentally mailed in one of my Playstation 3 games. I watch DVD's on my PS3. This Playstation 3 game was 60. I realized it that same day but the mail had already ran. I got online to my account and there was a button to click on that said what to do if you mail in a personal DVD It gave me a phone # to call. They told me it would be no problem and they would mail it back as soon as the rec'd it. They also said it could take up to 2 wks.

I waited and 3 wks and finally I rec'd and email saying that I mailed in an empty sleeve. Which is totally ridiculous because I know I mistakenly put the game in the sleeve. I know if I had accidentally sent in some random DVD they would have returned it. But, because it was a popular,expenxive PS3 game it is some how lost or destroyed (which I highly doubt). I tried talking to the help center who did nothing but give me the run around.

There is no phone # to call and they only give me an address. I am going to have to write a written letter and mail it to this address. I know one of the employees probably pocketed my game and there is nothing I can do about it. I have cancelled my account and will be writing a letter. They do all there business by internet but I have to write a letter and mail it. There has to be a way to track the employee that checked in that empty sleeve.

I lost a brand new 60 PlayStation3 Game.

Lori of Huntington Beach, CA April 8, 2009

Lori of Huntington Beach CA (04/08/09)
I cancelled my account with Netflix due to the fact they have slow turn-around time and the new releases were always a long wait. We decided that we would rather put the 15 towards purchasing one DVD that month. I received an email stating that they were going to restart my account. The problem is that there is almost no way to contact Netflix. They have no contact email or phone number listed anywhere on the website. They claim that you can contact them directly through the help center. But the help center is joke and just takes you around in circles.

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