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Netflix

Netflix • "Free" trial • Billing disputes • Quality issues -- News • Redbox Facing Late-Fee Class Action Suit • Netflix To Stream Movies Over PlayStation 3 • 1 Million Xbox Users Getting Netflix • LG Unveils Broadband-Enabled HDTVs • New Netflix Instant Movie Player Redefines Television • Netflix To Deliver Movies Straight To TV Sets • Netflix Moves To Online Movie Viewing • Netflix Cuts Price as Amazon Moves In

Everyone agrees this is a good concept -- pay a flat monthly fee, get an unlimited number of DVD movie rentals. But the question is -- how well does it work? That's where the picture sometimes gets a little scrambled.

The company's new instant player may resolve many of the delivery issues that have annoyed some consumers.

Mary of Los Angeles, CA October 25, 2008

Mary of Los Angeles CA (10/25/08)
Why doesn't Netflix allow customers to go online and cancel the service by not renewing their automatic credit card charge? Instead, the only option is to cancel your account immediately, so you lose any time left in the 30-day cycle and have to send any DVDs you have back within seven days or they'll charge your credit card for them. Isn't the consumer ENTITLED to finish out the rest of their subscription, since they've paid for it? I did reach them by phone, and the rep said he had no way to end the subscription by not renewing the charge on my credit card, the fair and honest way. The only way to end the subscription is for the consumer to cancel immediately while online. This is a very rude, extremely unhelpful, and unfriendly way to treat supposedly valued customers! Isn't there a law against this kind of one-way approach? So now I have to remember to go online and cancel before my card is charged on November 10. The benefit of this policy is all for them; the consumer is left feeling very unhappy about the experience.

Sharon of Peabody, MA October 15, 2008

Sharon of Peabody MA (10/15/08)
i did not order this netflix i try talk with them i have try cancle any thing in my name nothing work they have gone in my bank acct take money for thing i have not rec'd am now force to close down my acct from them i want my money back

Karen of Middlefield, OH August 22, 2008

Karen of Middlefield OH (08/22/08)
The question is not what *happened* but what *happens* every week. My husband and I are so sick of getting DVDs that don't work, we could scream. We now wash each DVD (we are sent)BEFORE we even watch it in hopes that it won't screw up. (Should we have to WASH the stupid things ourselves?) Still, more often than not, we still have problems (parts of the movie won't play). Sometimes we end up having to skip one or two scenes just to get to the end of the movie (scenes that are vital to understanding the story).

The customer service we've received has been cut-rate at best. They just don't care.

We are not getting our money's worth, and we shouldn't have to go through such a hassle to try to watch the movies we order. We are paying for damaged goods. (I assume everyone else who has NetFlix is going through the same thing we are.)

Greald of Caldwell, ID August 22, 2008

Greald of Caldwell ID (08/22/08)
We have not received any more films since we sent the last one back over a week ago. What is the problem? I would like to change to some of the the other types of films.

Christie of Sayre, OK August 20, 2008

Christie of Sayre OK (08/20/08)
Netflix took to much money out of my account, then lied and said they hadn't recieved one of the movies back,and they were all mail together. In the same package. They lie when they say they won't charge you because they do on there free trail

80. they still haven't returned to my account. I want my money back now

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