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Netflix

Netflix • "Free" trial • Billing disputes • Quality issues -- News • Redbox Facing Late-Fee Class Action Suit • Netflix To Stream Movies Over PlayStation 3 • 1 Million Xbox Users Getting Netflix • LG Unveils Broadband-Enabled HDTVs • New Netflix Instant Movie Player Redefines Television • Netflix To Deliver Movies Straight To TV Sets • Netflix Moves To Online Movie Viewing • Netflix Cuts Price as Amazon Moves In

Everyone agrees this is a good concept -- pay a flat monthly fee, get an unlimited number of DVD movie rentals. But the question is -- how well does it work? That's where the picture sometimes gets a little scrambled.

The company's new instant player may resolve many of the delivery issues that have annoyed some consumers.

Carolyn of Interlachen, FL December 29, 2008

Carolyn of Interlachen FL (12/29/08)
I have been billed 18.18 by netfix when I did not request [their] movies. I have seen all the movies [they] provide. Why would I rent them. Some of theem I own.

Jim of Long Beach, CA December 3, 2008

Jim of Long Beach CA (12/03/08)
I used Netflix for about two months, but didn't think they were on the up-and-up. I paid for 4 DVDs at a time and when I received them I'd watch them and return them the same day. I'm retired, with plenty of time on my hands. The distribution Netflix center is located about 30 miles from where I live, so I thought I would be able to see lots of movies. That didn't turn out to be the case. I think the term involved is throttling.

Even though I returned all the movies I watched immediately and the number of movies I was supposed to be able to watch per month was unlimited, in practice it was less than 16 per month, since I was sent an average of about 2 defective DVDs per month. And the replacement for the defective DVDs took about two weeks to reach me. I compare the performance of Netflix to Cafedvd, which I used for a one month. In the month I belonged to cafedvd, I checked out and watched 34 DVDs. I would have continued with cafedvd, since their service is great, but I am only interested in watching foreign movies, and their selection was limited.

For me Netflix was a waste of money. It was my impression that Netflix was taken to court for throttling before I joined up. My guess would be that throttling still when on when I was a member.

Floyd of Corona, CA December 1, 2008

Floyd of Corona CA (12/01/08)
I have sent three cancellations concerning the movie DVD's but still am receiving things that I have no interest in nor had I even thought about ordering them on my original que (bad spelling). I don't want things that I haven't ordered, and really don't want to pay for those DVD/s that I didn't order. Please advise.

Daniel of Lexington Park, MD December 1, 2008

Daniel of Lexington Park MD (12/01/08)
The last NETFLIX DVD (The Guardian) I received was damaged (cracked)so badly that I could not play it on my DVD player. I am returning it today and expect to receive another clean useable copy.

This year I have received at least four NETFLIX DVDs that were scratched or dirty and thus producing degraded visual and audio. I suggest you provide better DVD quality control before mailing out the disks to your customers.

Thomas of Lake Wales, FL November 25, 2008

Thomas of Lake Wales FL (11/25/08)
I asked to have my name taken off of the list. I have now been billed 3 times and am not receiving any films and do not want any.

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