I got an offer for a 1-month free trial with Netflix, so I joined them on January 20, 2012. The next day I got a charge on my credit card of $7.99. I have called customer service and the representative said that I am not eligible for a free trial because I live in the same house of a previous customer. And she confirmed that even I am a new customer, I will not get a free trial. So, I canceled my account on January 21,2012.
Consumer Complaints & Reviews
In August of 2010, I received an email from Netflix for 1 month free trial subscriptions. Thought it was a great idea and went ahead and signed up for it. In September, I went online and stopped the free subscription. In October 2010, I made a call to make sure my account was closed. January 19, 2012, I discovered for the first time that Netflix was charging my checking account for $17.25.
I called and spoke to supervisor to straighten this out. While she admits that Netflix was charging me the $17.00 since Aug 2110. She offered to return the last payment made (1/19/2012) from my checking account. I told her that I was not going to ask 100% refund from Aug 2010 till Jan 19/2012. I was pleading that they meet me halfway and give me 50% of the amount paid (they charged my checking account for 16 mos x$17.00 total of 272 dollars). I was pleading to get at least half of that which was$136.00.
I personally feel this is unfair and down right shameful that Netflix can suck me into a free trial . I never received an statement from them but during the offer, they required that I give them my credit card. I am begging that their policy be investigated. I have a strong feeling that I am not the only one who feel victimized by this. I see it as a scam.
Got stung for the free trial "month." Charged $19.99 because in fact it was a trial 14-day "period" which ended 2/11. To learn that fact beforehand it was necessary to click on the "terms" link which appeared in 7.5 point font at the bottom of their Welcome email. It was a while ago, I don't remember if the Netflix homepage at the time said free month trial or free 14-day trial. But I keep a journal and wrote down the date 1/29/05 and the note, "cancel in one month."
I made my way through the site to the customer support email form, wrote a complaint and requested the charge be reversed on the day it happened. The next day I got a canned reply saying "no." It's not the money as much as the feeling of being cheated. If it had been 14 days, I would not have tried it. Because, given the time it takes to get movies through the mail, I would have assumed that getting and returning a batch could not be done in that time.
It's a really old trick. They were very, very good at it. Substituting the term "period" for "14-day" trial. Not giving an advance warning email that it's about to expire (they go to the trouble of sending you notices about every other phase of your business relationship, when titles ship etc.). Effectively it means that to try out Netflix plan to pay for a month that includes 14 extra days. Make certain not to have a huge queue, and cancel several days early so there is no "in-transit" excuse for charging a second month.
I was charged for the "trial" peiod offered. Now, they are showing that I have an unreturned disc. I returned everything. I just received notice of their new price policy, completely different than the offer orginally made. I was able to cancel service through the netflix site. I am now going to back up everything in writing (a real pain and waste of time, which is why I joined.) so that I will have documentary evidence to show the credit card company in the event of future disputes.
I was charged for a free memebership, which made my account overdrawn and then I cancelled the memebership and was still charged. My account was over drawn and I was responsible for the nsf fees, $120.00 total
I signed up for a try-out of the movies they rent for one month free -- after that they charged my credit card account for the free trial. They kept on charging my credit card account every month. How do I stop this nonsense? I only wanted to try their services for one month and according to them was FREE.
Misleading billing policies. I cancelled my account and still got charged 2 months after. Poor customer service and no responses to my billing inquiries.
Damage Resulting:
$64.00 in charges for 5 movie rentals.
I joined Netflix to try the two-week trial, but when I tried to cancel, they show no telephone number to call, and no person to email. I sent an email to someone's name I finally found after searching the site over and over, and to explain the problem. However, I am not sure it was received, or if I sent it to the correct person or not.
With no phone number there is no way to trace whether or not they received it. What is wrong with a place that supposedly offers you something as a free trial, then makes it impossible to cancel it before the date. I should add, they also took $21.11 out of my bank account before the trial was over.
I applied for a 2-week free trial membership on 4/13/04. Once I saw the list of the movies they offered, I canceled immediately. They debited my bank account for $21.95 and they have no customer service number that I can contact them to credit the account. I received a confirmation of the cancellation.
Damage Resulting:
I paid for something that I did not receive as this account was never used.
I signed up for the three-week trial, and returned the DVD within the 3 weeks, and cancelled via email. They've been charging me for the last 4 months and will not respond to any emails I've sent to their customer service.
I signed up for a free trial membership, and in doing so provided my credit card number as required by Netflix. However, I changed my mind after looking around the site, and canceled the membership the same day. Imagine my surprise when I saw their monthly membership charge on my credit card statement the following month. I'd have been happy to speak with someone there, but there is absolutely no way to get in touch with customer service, e-mail, or phone, or mailing address.
I was enticed by their ad that said "Free Trial - Rent all the DVDs you want". Lies all. They charged me for a "lost disc" after I canceled my account. Then they cut off all access to my online account information so I could even see which disc was "lost". I tried joining them again on another credit card and EXACTLY the same thing happened. They are charging those who cancel before their trial period is over by claiming the customer lost a disc.
