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Netflix - "Free" Trials |
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Got stung for the free trial "month." Charged $19.99 because in fact it was a trial 14-day "period" which ended 2/11. To learn that fact beforehand it was necessary to click on the "terms" link which appeared in 7.5 point font at the bottom of their Welcome email. It was a while ago, I don't remember if the Netflix homepage at the time said free month trial or free 14-day trial. But I keep a journal and wrote down the date 1/29/05 and the note, "cancel in one month." I made my way through the site to the customer support email form, wrote a complaint and requested the charge be reversed on the day it happened. The next day I got a canned reply saying "no." It's not the money as much as the feeling of being cheated. If it had been 14 days, I would not have tried it. Because, given the time it takes to get movies through the mail, I would have assumed that getting and returning a batch could not be done in that time. It's a really old trick. They were very, very good at it. Substituting the term "period" for "14-day" trial. Not giving an advance warning email that it's about to expire (they go to the trouble of sending you notices about every other phase of your business relationship, when titles ship etc.). Effectively it means that to try out Netflix plan to pay for a month that includes 14 extra days. Make certain not to have a huge queue, and cancel several days early so there is no "in-transit" excuse for charging a second month. Cary of Richmond VA (6/14/04):
Tyra of Mobile AL (6/3/04):
Reuven of Miami (6/2/04):
John of Fort Lauderdale (5/28/04):
Damage Resulting: $64.00 in charges for 5 movie rentals. Janet of Saint Charles MO (5/3/04):
With no phone number there is no way to trace whether or not they received it. What is wrong with a place that supposedly offers you something as a free trial, then makes it impossible to cancel it before the date. I should add, they also took $21.11 out of my bank account before the trial was over. Mary Lou of Roswell NM (4/15/04):
Damage Resulting: I paid for something that I did not receive as this account was never used. Laurie of Lake Oswego OR (4/6/04):
Alicia of Ballston Spa NY (3/18/04):
James of Nashville TN (6/20/02):
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