Netflix - Billing Disputes

When Netflix decided to raise their prices and divide their company up, I decided to cancel my account with them as a result. They claimed that I put my account on a vacation hold for 90 days. Well, 63 days later, Netflix reactivates my account without my permission at the higher rate. After noticing the charges on my credit card for three months, I contacted Netflix and they would only give me credit for one month. Netflix is a scam. Absolutely. Do not give them your credit card number.

They will make up reasons why your account was reactivated in order to steal your money in hopes they you do not find out and then act like they are doing you a favor by issuing a one month credit. You can find better services out there for free and less money. Tell everyone you know to beware of this company's business tactics. Netflix stole $54.00 from me. I don't know how many customers they have, but imagine how much they make just doing this. It's a shame companies like this have to resort to "stealing" in order to stay afloat. I hope this company goes out of business. Greed has gotten to them.

Netflix is an unethical company. In July of 2010, I was informed that as my credit card was expiring, I should enter my new credit card information to continue the service. As I had stopped using the DVD service in April, I never updated my information, thinking that this would cancel my subscription. Well, I was wrong. Somehow, without my new information, Netflix continued to charge my credit card, even though there had been no activity in my account. After contacting Netflix, they too gave me the runaround, particularly about the escalating charges (the subscription went from $9.99 a month to $21.00 a month, without my permission), which were incurred on a credit card which had expired! They said I had to take it up with my credit card company.

Netflix refused to refund the charges made, for a service I clearly had not used in months. My credit card company would only charge back four months of the subscription, which meant Netflix pocketed over 10 months worth of my money, without my permission, and using an expired credit card. To say that Netflix is an unethical company, who rips off customers, is putting it mildly. Don't use Netflix.

I was scammed and cheated by Netflix. I am a longtime customer. I took advantage of the website's "Account Hold" feature to suspend my service for anywhere from 7 to 90 days for vacation. I activated a hold for 2 weeks in November. I returned my two DVDs promptly, as required under threat of financial penalty. Then they continued billing full monthly charges anyway. No adjustment of charges whatsoever.

During the first week of October 2011, I called Netflix to cancel my account. I informed them that I no longer wanted any of their services, because of the way they tried to con their customers with their misleading emails. I was told that both services had been canceled, and I would no longer be charged. I noticed on my bank statement that, I had been charged $7.99 in November and in December. I called Netflix customer support, and was informed that after I had verbally called and canceled the service, someone had reactivated it by trying to watch a movie online.

According to Netflix, all that was required to be done was, when a notification popup asked if the viewer wanted to reactivate the account, to click okay, and the account will be reactivated, without my permission. The person who reactivated the account, was my 14 year old stepdaughter. I want to know how it is possible for someone to reactivate my account, even though I gave explicit verbal instructions that I did not want their service. I called Netflix, and they said they would credit me for the December charges, but there was nothing they could do about the November charge. How many millions or billions have they made, doing this to other customers. This sounds totally illegal, allowing a 14 year old to have the ability to do this. Should I sue Netflix, or the 14 year old girl?

I placed my account on vacation hold due to financial hardship. Once that hold expired, I was charged $30.43 on 10/1/11. I understand the policy states that once charges are made, they cannot be returned. However, I called on 10/4/11, to see whether I could receive the credit, if I canceled the account. I would not have canceled the account, if the credit could not take place. I was told the credit would take place but it never happened. So I disputed the charge with my credit card company.

The dispute was denied, because it was a recurring charge. I called Netflix again on 11/23/11. I was told the credit was placed. So I called back the credit card company, who told me the credit was never placed. The rep from the credit card company, then conferenced in the rep from Netflix, who told me that a credit was not possible. I spoke with a supervisor, with a purposefully muffled voice, made me wait 20 minutes, and kept going in circles on irrelevant charges.

I have been with Netflix for over 10 years! Apparently their debacle with Quikstream has hurt their business, to the point that they have fallen to poor business practices, to retain as much revenue as possible. I have filed a complaint with BBB, and intend to contact every officer in the business, to let them know what effect their customer service decisions will have on customers coming back. I upgraded my cable for more movie channels, and will now check out Amazon's movie service.

Netflix has been double billing my account for the past 17 months. When I brought this to their attention, they denied the option to credit either account. Same address, same checking account, deducted from same services, same name, 2 different emails, my husbands and myself. 5 years of loyalty, and they could care less if I cancelled both services, which I did. Another loss from their consumer base, wouldn't help at all. They said they understood but could do nothing. Really.

I tried Netflix months ago as a free trial, but was not using it, so I called to cancel. The guy recommended that I put the account on hold, which I did, only to find out that it was automatically taken off hold without notifying me. So, I called again to have it cancelled. However, now, I discovered that as of 7 Oct 11, it was taken off "hold" (wasn't it cancelled?) and I was charged $17.10! I just now saw the charge on 17 Oct 11 and I immediately called customer "no-service."

The supervisor said that he was very sorry, but since it has been more than seven days, all he can do is cancel my account! I told him that I had already cancelled it and he said that he "understood where I was coming from" but he could do nothing. I asked him to look at my account and let me know my usage. He had to admit that we had no activity but again, he was sorry but could do nothing. I am really, really upset with this company. I asked how could they justify taking my money without my permission and then not offering any refund? This is complete slamming! I would not recommend anyone to do business with this company.

9/1/12, I put Netflix on vacation hold for two months.

9/10/12, I got my credit card bill for the full monthly charge for September. I contested the charge with American Express and asked them to explain. Netflix sent an e-mail cancelling my account for nonpayment. I called the service number and a real person explained: they put the charge through at one minute after midnight on 9/1 so my 8 AM hold was not effective, the account was cancelled. I was welcome to re-join, but all the data in my DVD and instant streaming lists were wiped out and could not be recovered.

I was debating finding another company because of the 60%, IMHO, totally unjustified price increase (which they imposed without any notice to me and without my approval). Now months of work, reading movie reviews, and selecting what to watch is gone and they couldn't care less.

No way I can remember most of them. A very bad experience and no apology nor any other accommodation."Take it or leave it and go pound sand." I will not do business with a company that treats people like this.

Since Netflix changed their package options, we get only two movies a month for $5. That is not a lot of money, but, it is a big change from what we had (unlimited monthly mail order and streaming DVDs for about $10). There is no other option in-between. That is bad policy number one. The thing that I think is even worse, and the real reason why I am writing this complaint, is that they have no avenue for emailing personally written complaints directly to them. I can't even find a place to complain about the non-working DVD we just got. They are more than willing for you to check boxes saying why you want to cancel, but there was no option that stated why I wanted to cancel. This is very frustrating. Goodbye, Netflix.

I have had Netflix for about 9 months. It started out at around $10 a month which I considered reasonable. However, there were many download issues where the movie would stop while streaming. The DVD quality was worse. Then this month they went up $7 without notice, it was the last straw. When I called, I was told they sent out an email and had a banner on the website. However, I had not seen either. I was totally upset with the service and quality of the movies and DVDs, as well as bad customer service. I would not recommend this service to anyone and will never do business with Netflix again. They could care less if you like the service or not. I asked to take the survey and the recording asked if you were satisfied press 1, if you were not satisfied press 2. I pressed 2 for not satisfied and the next thing I heard was, "Thank you, good bye". Some survey, right!?

This month, I did not receive my usual $9.95 bill, but received one for $17.10. I also did not receive a movie. What 's the problem? Call me, or give me a number to call.

Netflix is separating their billing and increasing the DVD rentals up to 60% higher. I just realized that under the old combined billing method of streaming + DVD the company was committing tax fraud. The $7.99 "Streaming" portion is considered a non tangible; therefore, taxes should have never been charged. If these taxes were paid then all of us have been paying taxes for an internet service. This violates the tax code in Florida and all other states.

Many of you will remember when the U S Postal service stated that they were losing money due to the internet and emails? They wanted to try and tax us for emailing. It failed because it violates our rights and the internet is unregulated. Let's not just let this one slide by us. Fill out the IRS form 3949A and declare "Tax Fraud" against Netflix! Most of us have overpaid more than $60.00 this year alone.

Netflix still declines to speak with me over the phone and stated that I would receive an explanation concerning this issue via email, over a week ago.

I have been a customer of Netflix from day one. I have dealt with rate hikes in the past. This time, with the economy the way it is and for them to raise rates, Forget it! I cancelled my account on 9/20. These idiots went ahead and charged me for the next billing cycle anyway, 9/21/11-10/20/11. I gave them a week to refund and there was no refund. So I thought fine, I will reactivate the account and finish through 10/18/11 and cancel. These idiots charged again for 10/1/11-10/31/11.

I was beyond livid and called customer service. Double dipping is what this is called and it is illegal. The fool on the other end said no problem I will cancel your account and credit your $ back for the last billing. Okay, and what about the billing 9/21-10/20? He told no, he wouldn't credit. I said then you let me finish out my account up to the 10/20 date. He said he could leave my account open and I could cancel on or before 11/1, what? You are going to keep all of my money? How do you justify that? I started screaming at him and would not let up this is ** and treating customers like this? Forget you Netflix oh and news flash. I am a Realtor and I deal with thousands of people. Trust me, I will let each and everyone know of my experience with you. I was finally told he would credit my account just because he didn't want to argue with me but I was wrong. Yes, that's right he said I was wrong. Hello, I don't think so. Netflix is the thief not me. Fight for your rights everyone. Do not let them get away with this!

It is true. They changed my plan and charged me more without telling me. I do not, nor ever have streamed. I asked for a partial credit between what I was paying and the new fare but they refused to do so. Too bad! I would never operate a business that way. I cancelled my account and I will dispute the credit card charge even though I may still have to pay it. I will never go back to Netflix.

When my mother looked at her credit statement, Netflix had charged almost double the monthly price per month from $10.59 to $16.94. She immediately canceled the subscription. We paid for 9/18 - 10/17 and when we tried to rent a movie until the subscription ended, the website would not allow us to do so. We called customer service immediately and they said that because we canceled our service, we no longer can rent movies. No refund, no movies.

Don't pay for a subscription with Netflix because you will not get your money's worth. It's a scam, you are better off running up the street and paying a $1.00 at the Redbox. If customer service can't work with you after you paid a full month, it becomes a scam. The economy is not great right now and for a company to scam people, it's not worth dealing with them.

Upon checking my bank statement, I found that Netflix charged my account over $26 for just three DVDs! I have been a loyal customer since February 2005.

When I contacted a Netflix supervisor today, Sept 16, 2011, he told me that I always had streaming included in my plan. That is not true! Netflix changed my plan to 3 DVDs plus streaming. I tried to explain to him that when I joined Netflix back in 2005, I in fact, had to call them and have a representative guide me through their plans because I live in the mountains and only have dial-up. I chose just the three DVD plan. How could I possibly get streaming with a dial-up?

The supervisor refused to refund all the money that they have been overcharging me for years! A service that I have never used, can't use and never asked for. It is a very deceiving company.

I have been a customer for many months. Last month (August, 2011), I was denied the opportunity to pay my bill, because the card I had been using was the Visa card on which I get my child support. This type of card they will NOT except, I was told that because it had "Child Support" money on it.

I put my account on hold online in February 2011. I was charged on my credit card, so did it again online. I just discovered I have been charged every month since then and it was only placed on hold one week at a time.

Evidently, there is a place to indicate when you want it off hold, but it lists todays date so I thought it was the effective date. When I called Netflix, they were only willing to give me one month credit. A supervisor gave the same answer. At the end of the call, I was given an option to take a survey about the service I received.

I indicated yes and then it asked if I was satisfied. I indicated no and almost immediately got the message "Thank you for taking the time to provide us with feedback" and then the line went dead.

Evidently, they don't really want feedback if you are not satisfied. I would think a company as large as Netflix could refund $60 to a customer in order to promote customer service and a good reputation, but evidently not.

Six months ago, I spent a large amount of time negotiating with the online website in order to satisfactorily end my subscription. Today, my husband tells me that we are still being charged each month by Netflix. I have not used this service because I don't want it and I fully believed that it was already cancelled. I doubt if I can contract over the Internet again in the future.

I have been trying to cancel my subscription. It was a two-month Christmas present from my daughter. I wrote down my login and password and I can't get in to cancel my subscription. Meanwhile, Netflix keeps charging my credit card, which was necessary to give them in order for my daughter to activate my new account.

I sent back all the movies I rented, according to them. However when i try to order some more movies their setup just won't let me!

I was wrongly charged $31.95 for not returning one of the three DVDs I had on a free trial membership with Netflix.com. I sent back all three DVDs the same week I received them so it seems clear to me that this DVD was lost in the mail. Futhermore, no notice of this charge was given to me until I received my credit card bill and $31.95 is a ridiculously high charge for a used, badly scratched DVD. Additionally, the customer service section of Netflix.com's website clearly states that it is their "policy to accommodate for the occasional disc lost during shipment" so I should not have been charged for this.