Netflix

Streaming Netflix has three gaping flaws. One, they provide very poor content to the streaming users. This crap should be free, and is free with a service like Hulu. Two, they have a nearly criminal policy when it comes to monthly fees, such as charging bank accounts periodically after cancellation and forcing membership via the one-month trial hook, sometimes failing to honor the trial cancellation. Three, their advertising is intentionally ambiguous when it comes to the stream vs. DVD differences. If you want a lot of cartoons for your child because you don't have cable and hate watching PBS Barney and Sid the Science Kid, then this is for you. If you love to explore a small selection of B movies, then this is for you. If you like being yelled at over the phone by the same people who are stealing from you, then this is for you. Otherwise, try checking out almost anything else.

For several evenings in a row, I have clicked on Netflix sign-in but to no avail. I have tried over and over again, but the Netflix site does not come up. Please check to see if the problem is on your side or mine. This is very frustrating.

Shows stop with long delays every few minutes. If this continues, I will cancel soon.

Our son gave us a gift subscription for the Christmas holidays, which he paid for. We expected to be able to access the site and watch movies while we were on winter vacation, but no such luck. We were told when we called that the reason we could not just access was that we would have to submit our credit card information, even though we were not the ones paying for the account. We gave that information, even though that seemed strange but were later told there was still a problem with the account. We were near the renewal of the card and had not received our new card yet. We gave new information, but still could not access the service.

Months later, we received a notice that the company still did not have our information. In May, we spoke with one person who said, "Oh, you can't use a debit card attached to your bank account. You need to use a credit card." We prepared to give him the credit card number and were told we would have only a month and a half left. We wanted to see if it was possible to recoup more time than that since we had been unable to use the account at all for four months, and wound up speaking to a supervisor. This gentleman told us that we could not recoup the time. He then said we should have seen when we ordered the account that we couldn't change the dates. He countered any explanations my husband or I tried to give. I suggested that in their next holiday promotion, the company should make it clear that both the giver and the recipient would have to provide credit card information and that a credit, not a debit card would have to be used.

His tone was far from conciliatory. It was, in my opinion, the conversation of a person who was annoyed that we would not just roll over and go away. Finally, he told me I was lying about the circumstances. That was when I lost patience, told him I would not be using his service and hung up. I thank our son for his kindness in setting up an account for us since he knows we love movies. Unfortunately, what should have been a great experience for us became a miserable conversation with a person who tried to talk us down through elevated volume and interruptions. I will have nothing good to say about Netflix should people ask me for my recommendations, and I am on survey panels for products and services. I like the principles of the Netflix service and have enjoyed the service in the homes of others. However, at this point, I do not want it in mine.

I see no reason why I should have to submit my account information to receive a gift, that is a stupid policy. I also see no reason why the company could not have told me right away that it could not accept a debit card. I guess it's back to Columbia House and the Red Box for me. It may be more of a hassle, but it will spare my blood pressure. Finally, the supervisors and people who deal with the public should be equipped to do so. The public are not children or stupid. Surely there was a way this person could have said, "I'm so sorry, we would love to extend your subscription but we are unable to. Let's see how we can update your subscription as quickly as possible so that you can begin watching movies right away."

After hardly using the service for more than three years, I called to cancel. They told me that I had two of their films, which I had never received, even though they were on my queue years ago. I told them I had only used the streaming service on my iPad occasionally and that I didn't ever receive the films. The customer service guy said he would adjust the account and not bill me for them and cancel with my most recent payment that week. I received an email confirming this. Two or three days later, I got another email saying further movies were on the way! I sent them back as soon as they arrived, saying my account was closed. They kept coming, and then I found I was being charged $15 for them! They pulled the money from my account a month later. I've heard horror stories like this about them since. They should be put out of business. As to this date, they still have my money and account open.

I was notified that there was a problem with my credit card, which happens to be valid because I use it all the time. Nevertheless, I cannot change any details about payment method because I cannot get customer service on the phone. The telephone number does not work and there's no email address. I need not mention that while this problem persists, I cannot watch movies (which I've already paid for). Unacceptable!

I pay for unlimited streaming for videos because I know me and my family. We do not do well with actual DVD's. The DVD program would not work for us for we would either lose or break the ** things. I would think that with unlimited streaming, you would be able to stream for at least the common household number of inhabitants, which are 4. Since the average American home is, two adults with 1 or 2 children. Rounded to, of course, 4-5 people per household. Why is it limited to 2 pieces of technology? Why not 4?

They told me that the only way I would be able to add more devices to my account, which would take the number up to a total of 4, would be to add the DVD program. Again, this would be absolutely useless with my family and would also cost around 25 dollars when simple streaming is 8! You would think they would at least allow for an additional cost, of course, to be able to add one or two more since they only allow two in the first place. They told me the only way, to add more devices without the DVD program, is to open a different account. This is not useful since then I would have to monitor two accounts, as well as separate payments, which can make things difficult in the long run.

I have tried over and over (by email & phone call) to get Netflix to change my (El Paso, TX) address on file with them to my residence in Okinawa, Japan. Nothing has been done. This is so aggravating and unnecessary. They will not respond directly to my email. There is little to almost no support. I need Netflix to change my mail address as I have requested them to do.

I use Netflix to watch my favorite TV shows such as Family Guy and American Dad. I have recently gone back to school and in between classes, I like to watch these shows. Anyways, the updates on these shows are painfully slow and I am losing faith that Netflix will update them anytime soon. The movie selection is terrible. Their suggestions are way off. You can't add or delete anything off of the selection bars and the new application and format for Xbox 360 just plain sucks. Instead of updating the applications, why don't you give your customers more selections and more interaction?

Unlimited nothing - Every time I like a movie it becomes no longer available the next day. The movies that they offer their customers are the same movies you would see in the $3 and $5 bin at Walmart. I can't believe that I never heard of most of the movies that are being given. I'm definitely unsubscribing before my next bill hits.

Movie not on as advertised - I googled a movie Soul Surfer and rent and Netflix was the first one listed so I joined to watch the movie. After joining, I find that the movie isn't on there.

I was recently very annoyed by Netflix. I went to their site and browsed their selections. I wanted to watch American Horror Story. When I typed it in, the title came up. It gave a description of the show and that was all. It didn't state only available on DVD or will not be available until such and such a date. So, I sign up thinking I will be able to watch it. Nope, they don't have it available at all. When I called to question they stated that it was a series they hoped to acquire in the future. What? You advertise it on your site and then when people sign up, you don't actually have it. This has to be considered a scam.

I got Netflix a few months ago. I looked at the categories provided. I looked for the film that I wanted, but I can't find it. So I searched for it in the search bar and it said this: "There are no matches for your search." So I got concerned. Then, I searched for another movie and it repeated to say the same thing. Now, I searched for films that are old and it still said: "There are no matches for your search." Can you please help me and give me some answers? Thank you. I don't want to pay for something that does not do what was on the advertisement.

I enjoyed watching Naruto, Bleach, and Inuyasha. However, yesterday, they were all gone. Only Naruto was there but season 1 and part of season 2 had disappeared. I would like to know why and I would like it if you will put them back on. Those were the only reasons why I joined Netflix. I wished at least there was information to let us know what shows you were taking away. I hoped that that could have made the situation better. I would just beg for you to put them back. It might have nothing to do with this, but watching those shows was the only time I could relax. And I think that is what Netflix is supposed to do. It is supposed to entertain people. That is what I thought and hoped it was supposed to be. Please consider my thoughts. Thank you.

My 3-year old daughter received a gift certificate at Christmas for a 6-month use of Netflix. We went through all the sign up process, including entering a Visa number to register. Last month, my card was compromised and was cancelled. As I do not own a credit card now, Netflix sent me an email telling me my account was suspended as of April 1, 2012. I called customer service and spoke with a gentleman who informed me even though I had already paid for the 6-month service with a gift certificate, I needed a new credit card so they could get authorization each month. I told him that if I got a prepaid credit card, I would have to pay the fees on the card to get my already paid service. He said yes.

I fundamentally disagreed with this. I asked to speak with a supervisor "Shell" who reiterated same thing. I told her it is not right that we are required to pay to use a service that is already paid for! I asked her if I could speak with a manager. She said they are all gone for the day. I asked if I could get a call back and she said she could not guarantee that they would eve call me back! If my service is already paid for, why do I need to give them a new form of credit?

I am very frustrated that I cannot have categories that I do not want to see and have no interest in taking off my scroll list. I do not nor do I want my children to see gay and lesbian movies as one of the choices when they scroll down to see a movie on Netflix. My kids talked me into the free month and when I saw that I was frustrated. How can that category be on the same screen as kids TV and family friendly movies? All I wanted was for it to be taken off as a choice. I was told I could only block the content, but the movies would still show up on the screen. I canceled for that reason.

I have been reading all these complaints about Netflix and wanted to let you know that I have received good service with them. I subscribe to the DVD and streaming. The content for streaming is not the fault of Netflix but the person who owns the movies. You have to be licensed to stream a movie and the royalties are more expensive as it is based on the number of subscribers. I know this and that is why I subscribe to both.

Also, all streaming movies are available on DVD. So if you have a problem with the new movies not being streamed, then subscribe to DVD only. You will have the best of both worlds and DVD is delivered very quickly in about 2 days. All of this is in the terms of service. It is your responsibility to keep up with what Netflix is charging. You can't keep the service for 6 months and then call and expect them to refund the whole six months. This is a subscription service and they fulfilled their end of the agreement by providing you the service. It is very easy to cancel. So know what you are getting into before you sign up and read the terms of service and everything that you are complaining of is in the terms of service.

Movie titles - Why so many B movies? Some movies I never heard of. I'm 62 and heard of a lot of movies. When do you add new movies to selection?

Netfix's introductory page says "Unlimited movies & TV episodes, streaming instantly over the Internet to your computer or TV," which is followed by a list of genres to search through. But the search apparently includes movies that are not available for streaming, for after joining, one finds that many of one's choices are available on DVD only. It's bait-and-switch, with a misleading headline. The streaming content is vastly inferior to what is on DVD. Netflix never explains why all their best films are limited to DVDs, which must be a lot more expensive for them to mail out than streaming.

My son is in the US Army and currently deployed to war. I had to transfer some money to him and noticed that Netflix had taken $7.99 out. I asked him why he started his Netflix account up while deployed. He said that he did not and asked me to check into it. I found that under his account, he showed that his account was canceled in December 2011. But on his bank statement, it showed that Netflix had taken their $7.99 out three other random times this year alone.

So after I spent time figuring out Netflix's contact that was not automated, I got through to a lady who just basically said they were sorry and that it's not their fault because they depend on the customer to find these mistakes and report them. I don't think that is the proper way to conduct business. My question is according to their financials, they make a total of $11.84 per $7.99 from each customer with the use of investing. So if they "accidentally" charge 1,000,000 customers and let's say only 10 percent of them do not catch and report, that's a pretty good bonus. By the way, my son has not received a refund yet.

I received this movie and couldn't watch it. The movie was mailed to me all broken up and my family and I couldn't watch the movie and don't want to be held responsible for this movie that we can't watch. If this is what I have to look forward to, there's no reason I should keep an account with Netflix. I am not pleased. The movie came in a protection case. Too many movies will be destroyed.

What happened is that Netflix hires monkeys to pick shows on Netflix; therefore, people are starting to get unsatisfied not getting what they pay for. If they're going to have part 1 to a movie and part 2 to a movie, then grow a brain and have part 3. If you're going to have movies with 1 to 3 stars, don't put them on here, idiot!

Can't log into my account, plus I haven't received another DVD - It keeps saying that my password doesn't work. What password should I be using? I can't add more movies to my account. I sent in my DVD well over a week ago. It said they received it, but I haven't gotten another one.

After being a Netflix customer for some years, they split the DVDs from streaming and double the fee. So I cut back to only the streaming. The streaming selection is pitiful, and I'm sure it's deliberate. Now, there is no Starz and no credit. Consumers are being charged for something that is no longer available. How can they be allowed to get away with that?

That was not an upgrade that we were paying an additional fee for. It is part of the package. So we get partial availability for the full fee. It must be nice to be a million-dollar company. I'm just a lowly consumer (in their eyes) who works hard for her paycheck and would like to see movies made after I was born.

Netflix cut their Starz content from their instant watch streaming with no advance warning. I received no information from them at all in advance. I was in the middle of watching the Gunsmoke TV series, and suddenly was unable to see it in their listings. Further searches revealed what they had done. I had an instant Q (list of all my personal selections to watch, over 450 or so) and over 300 of them were gone and no way to get them.

I contacted Netflix and was told they no longer have Starz because of some kind of conflict with them. I asked about a partial refund for the month I've already paid for. They told me that all they would do is to either put my account on hold to see if they get things back in the future or I could close my account. They said no to a partial refund of what I've already paid for. I was able to stop my account as of the end of my billing cycle by asking for them to do that. I thought it would be reasonable for them to offer a discount or partial refund because of the cancelled content, but they said no because they don't know when their contracts will end with certain providers and they said they guarantee no such programming. I wanted to cancel my account immediately but they would not do it and refund me partially for the difference of the month, so I cancelled at the end of my billing cycle.

I came away with the feeling that they care nothing about their customers' satisfaction and their customer service person was at best, helpful to getting me set up for cancellation in advance. Other than that, I gave customer service a C.

It would have been reasonable for them to have sent out emails or something to notify instant watch customers advance notice of Starz content being discontinued. I'm an instant watch customer, not a DVD renter, so I don't go to their site very often and that is where they say they put up a notice of the Starz problem. Netflix, you lost a lot of customers in the last year or so. I'm betting you just upped the ante.

I was on Netflix through my TV and every movie I searched for was not there to watch instantly. None! I typed in at least 6 movies which for each I got the same response. There are no matches for your search. Can you not at least update it or put more of a variety of other films from the 60's and 70's and 80's which no one cares for? Seriously aggravated at this "Netflix," which doesn't seem so great to me anymore.

Today, due to a break down between Starz and Netflix, Netflix subscribers no longer have access to the Starz content via streaming. When I called their customer support number, I was given a long list of why it's happening and what they have coming in the future with no results for here and now. When I asked them what they could do for me, I was informed that the only thing they can do for me would be to up my bill and allow me to have access to the DVD's they offer. Now, if I wanted to pay more for that, I would have never gone to just streaming, I would have kept the DVD portion of my plan. They did tell me that they are hoping to get some of the content back in the next few months and when I asked them what am I supposed to do till then, I was informed that I could put my account on a hold and then come back to it when they have this resolved.

Now comes the funny part of that story. When you put your account on hold its immediate, that means that you are no longer able to access the streaming or any part of their service other than your queue. Now, when I pay for a service, I would expect that when you cancel your monthly service that they bill for monthly, you would have access to it till the end of the month, but no it's immediate so when you cancel your service you can no longer access it even though you have paid for it for the month in advance. When asked why that is the case, they don't have an answer for you, instead they have a pre-written script that all the CSR read from. How can that be called customer service? I would expect that when you are no longer able to provide for your customers what you promise then you would compensate them in some other way a free month worth of service at least, but not Netflix, all that they are worried about is getting as much money from us customers as they can to he with actual customer support.

Netflix has screwed me out of 2 years of service that I have already paid. It suspended my account and refused to reinstate it until I give them an active credit card, even though I have 2 years' worth of redeemed gift certificate on my account. There was no notice, no phone call, absolutely no notice of the suspension.

So I called last night to get the problem solved. Guess what, the customer service individual did not care at all. So I asked for the supervisor. After waiting for 5 minutes as he typed away on his computer (I'm sure sending the information to his supervisor.), guess what, the supervisor cared even less. They obviously must be in financial distress if their refusing service to a paid customer! Warning: You might be ricking your money!

Downgrade Search feature Xbox 360 - I can no longer find any of the movies I would like to view using the Netflix search command. It stared a few months ago when there was an update to the 360 home page. I realized afterwards that the Netflix had been significantly downgraded, being most noticeable in the search feature. This letter is on behalf of both me and 6 others who strongly agree with me, we do not ask or expect anything in return, only that you consider restoring the search conditions to their previous state.

I purchased a 6-month gift certificate for a friend and her family. They required and received a valid credit card and then proceeded to charge their bank account the first 2 months. My friend called and had the charges credited back to their bank account. This week, they received notification that their account was cancelled because the credit card was no longer valid (so they were probably trying to charge the account again? ). When the person called and explained that the card was lost and would be replaced shortly, she was told that their policy is to have a valid card on file, even for an account that is paid for 4 more months.

After more discussion, she requested the account be cancelled and a refund given to the gift certificate purchaser. She was told that Netflix does not give refunds, and yes , she was correct, that they could just close the account and keep the balance. Although my friend has subscribed to Netflix for several years and is a "valued customer", maybe they aren't the company for her, after all. It is absurd that a company can have such total disregard and lack of respect for its customers, and basically steal money from them with no repercussions.