Netflix

I have been charged 5.99 and not a member. I tried to get free trial but it wouldn't work. I think I should be given a refund. I will be removing all bank details. Thanks.

Netflix has managed in less than a month to completely ** me off! That usually takes some doing! They took off streaming! They did this with lost! These are series where it's necessary to watch every episode or a person could get lost! This seems like Netflix wants to lose its business and ** the customer. This is a tactic of Netflix for the customer to start paying for both streaming and DVDs. It pissed me off when they split them up in the first pay instead of that low cost they offered in the beginning. I see this as a strong arm tactic to get me to pay for DVDs. Like I said I really do not have any use for ordering DVDs and with my lifestyle I cannot. I am especially angry because I am in the third season of Heroes and this weekend I am laid up with some medical problems which this is the only thing I can do!

If Netflix doesn't put Heroes back on, then I will have to cancel because this is not the first time and apparently not the last! I am not going to continue to watch a series that is then taken away because of Netflix's corporate greed! No doubt in my mind that Netflix is going to keep up with these tactics. I am not the only one that feels this way. I mentioned to some people at work whether or not they had seen any of these series on Netflix and many answered that why should they invest their time in watching them when Netflix is just going to do it over and over again. I was thrilled with Netflix when they made Lost available for streaming again. Netflix, this is not going to work. Get it! You are just ** me off and others more and more!

Why is your service absolutely ** in Ireland? I mean, come on, new movies are Kill Bill 2? Me and my friends actually joke about what you consider new. It's detrimental to your customers that you provide such a ** service compared to the US version. Anyway, I only decided to contact you to say that we all know it's ** in comparison and it's up to you to fix it. Please understand I wasted my time to tell you this.

I have cancelled my Netflix due to the fact that they are having gay and lesbian movies on it. The least they could do is to allow their customers the option of not seeing that at all. I will not get Netflix again as long as you cannot block those movies.

This company, "Netflix" decides for no reason to throw up the Gay and Lesbian Genre of movies in my favorites and I had to shut down my Netflix to protect my family until this is resolved! They acted like I was some sort of oddball, is this really how bad this country has become? Is there any morality left? The CEO is Reed Hastings and his phone number is 408-540-3700.

I happened to come across this site while surfing the net and decided to browse through the comments. As from what I gathered, you just can't satisfy everyone. I have several friends who subscribe to Netflix and they are totally satisfied. I am a subscriber as well and I enjoy every bit of it. I apologize if I offend anyone but what more do you expect for $7.99? Popcorn? As for picture quality, If you don't have a good ISP, maybe you're better off waiting or switching to a provider who offers better bandwidth. I personally stream Netflix on my TV but sometimes I log in with my laptop and I have no issues, even when I'm streaming wireless. As for the movies/shows, I am certain you can always find something that will suit you. Try being a bit more open. Browse through their huge collection and keep track of what you watch and add it up at the end of the month. See what it would of cost you if you went elsewhere. Just weigh the pros and cons for their service. Do you really think your losing out for $7.99?

Netflix, they have that lawsuit going on with us, Netflix customers. We were watching a movie on Netflix. They interrupted our service and made me agree to not go along with the lawsuit that they have against them. It would not let disagree only agree so then even after we paid for the month they did that. So we were forced to check that we won't sue Netflix or our service that we paid for already won't go back on.

No new content in weeks. They did add a queue called "New Releases" which is populated almost entirely with shows and movies that have been available on Netflix for months if not years. Second, whatever AI they use to figure out my tastes, it's way off. Anime and gay and lesbian are not categories I want to see.

Why would you guys remove "That 70s Show"? That show is an all time great. I hope you guys put it back on. Now there is nothing on Netflix to watch. I pay like 9 bucks a month for this.

I put my account on "vacation hold" from 12/3/11-12/29/11. I thought they would not charge me for this period, but they did. After talking with them, the only way to get "credit" is to put the hold before your due date. Even though they explained their "policy" to me, I still couldn't understand it and how they could continue to charge even though services were on "hold."

You took that 70's show off and I love that show. I watch it all the time on Netflix and now I can't. You should bring that 70's show back to Netflix as soon as possible.

Where do I begin? It had horrible picture. They forced me to go through troubleshooting which included a visit from a tech supervisor at Time Warner who made a printout of a high internet signal proving it was Netflix's poor signal, so when I went back to Netflix ,they said there was nothing they would do, even though I followed their protocol. They continued to remove movies from streaming forcing you to go to DVD. All of the movies are mostly old and positively the worst customer service. They are rude, ambivalent, and uncaring. That includes and describes most of the supervisors I talked to as well.

In fact after cancelling they sent me a do-not-reply-to email saying they were sorry that I left and if I had questions to email them. But again I could not reply. Then I emailed their stockholders email explaining I was unhappy; they ignored that as well. Seriously, I would not recommend Netflix unless you want something substandard for your 8 box. Get your act together.

Netflix is an absolute rip-off. I signed up at something like $9.95 a month, and without notification they doubled my price. Needless to say, that has ended our relationship. I hope this company goes out of business for its greediness. I will be Redbox's newest customer!

I never use my Netflix. I want to cancel my account, try threw your site but I can get nowhere. So what do I do?

All I have to say is that if Netflix does not put lost back on the instant queue, I am going to cancel my subscription. First you separate the DVD and the instant service so that if I want both I have to pay double. And now you are taking off titles out of no where after I am a season and a half deep. So, in order for me to finish the series I have to pay double to get the DVDs? I don't think so.

Netflix offered "Lost" the series for instant play. But before I finished watching all the shows, they pulled it from instant play and made it only available with an increased subscription rate on DVD. **! Most subscribers don't need this format anymore. Netflix is greedy, trying to tease us with content to get us to sell up. If they keep this stuff up, I hope they go out of business!

I decided to stay with streaming because I don't watch that much or have time to watch movies. I really did not like Netflix's tactics when they changed their membership without consultation. I never get a chance to watch a series when it airs normally because of my schedule. I decided to keep streaming so I could watch a series on my schedule. I started watching Lost all the way to season 3 and they stopped airing all together. I am totally pissed off!

I am cancelling my membership all together and will never do business again with Netflix, anyone and everyone I can tell about this, I will. I am just one person but eventually everyone will feel the same and then no one will even remember who? I cannot, for the life of me remember! Cherri ** ,one ** off customer.

At first Netflix was great, I could watch a movie whenever I wanted without waiting or driving anywhere. Then after a while, every movie I tried to look for wasn't there. I understand Netflix doesn't get the new movies right away, but it doesn't have "Star Wars", "The Transporter", "Cube", "Cube 2", "The Professional", "Now and Then", "I am Number 4", "The Help", "The Goonies", "Saw", "Saw 2", "Saw 3", "Saw 4", "Saw 5". Basically I am disappointed in the lack of interesting movies. As my personal consequences, if I don't get a reply via email on why these movies aren't there or when these movies will be available, I will not continue with Netflix and go back to my local movie store. Furthermore I will tell my friends to tell friends about the lack of movies.

I was a member of Netflix for a long time now. I've learned that I was over-charged and they made me lose my credit card. I never received my movie that I was being charged for every month. I made a complaint about this and all they said was sorry. I don't think that was fair to me because I am a brain patient.

There is a movie on their website entitled "The Girl Next Door". It is the most disgusting movie in the world, and if it is not off Netflix, I will be forced to take legal actions about it. That kind of movie should not be on the website. Little kids could see that, and what do you think they are going to think about? That it's okay to do that to anybody?

Netflix provides a very good service. I was just reading all the people who have complained about Netflix. All of these complaints were the customers' fault for not keeping up with the amount being charged. This is a subscription service so I can understand why you cannot come back after 3 months for a refund. Otherwise, everyone will be doing that. The service complaints are all outlined in the terms of service that requires the ability to read. I for one have received a very good service and I do not feel like I have been scammed. They are doing what they agreed to in the terms of service.

For anyone who is thinking about using Netflix, I recommend it. The customers' streaming problems are the fault of their ISP, not Netflix. If you are accessing through your cable company, the connection slows as more people come on line and it may slow to the point that you do not have the speed to watch the streaming shows. Once again that is your ISP, not Netflix. Also, I receive DVD by mail and have always for 3 years received the top 3 movies on my list. Occasionally, I received an unplayable movie and just go on line and report the problem and a replacement is sent the next day even before I return the damaged disc. I return the damaged DVD and have no problems.

Something happened around 4 months ago where I wasn't able to login into Netflix. The only thing that was working was the free trial link that I clicked on. Somehow I registered under an account and still wasn't able to get into Netflixs. The problem is I have two machines. So one machine has the bogus cookie's stored with the new account.

Unfortunately, it seems that the new account was created with a different e-mail address (I have 5 different e-mail addresses). It turns out that the new account had my personal e-mail address (I guess I was considering Netflix more important and didn't give it the junk account) and the old account had the junk mail account.

Long story short, they were only willing to reimburse me 1 month out of 4 payments because I did use both accounts because I flipped flopped between machines with different cookies. I don't log in or out it only has the cookie's that keep me logged in. There is nothing that says which account is which. All it says is my name, how the heck am I supposed to know when I view the GUI. Everything is auto-bill pay.

The only reason why I didn't catch this sooner is because the payments on my credit card are on the very first day and last day of the account pay cycle. Just my luck. Plus stupid discover card wasn't showing processing transactions and there was a 3 day lag. At least the discover card GUI changed to show the processing transactions.

Netflix isn't doing anything and I have now canceled both accounts. FU Netflixs, your not needed and not getting my money anymore.

I received a six-month subscription for Christmas 2011. My husband does not have an email account and when I (wife with an email account) received a renewal notice after six months, I ignored it assuming it would automatically cancel. Wrong. My husband noticed that they were charging his debit account monthly. When we called to explain that he has not received or ordered movies since his (assumed) cancellation, they could have cared less. I guess this is how they make their money --taking the money of people who don't read the fine print! There was no customer service in this phone call, the operator was matter-of-fact-whatever.

When I asked to speak to the manager, I could swear she came back (noted a slight voice change) to the phone pretending to be the manager. I said, "was I not just talking to you?". She made some excuse and stated the manager was on another line. She insisted that everyone reads the fine print, so then I said "well if this is an isolated case, is it going to break the bank if my husband (who is on a limited income, he's retired) gets a refund on the months he had money withdrawn from his debit account?".

She supposedly spoke with her manager of which I doubt exists and he said he'd credit one month. One month of six. I felt like I was talking to a scammer from Nigeria! Clearly, she saw there was no rent activity for six months and could care less. I am going to Facebook and Twitter on this. From reading other complaints, Netflix sounds like a corrupt company.

Regarding the Holiday Bonus Coupon Netflix sent me, this might seem like a nice gesture with no strings, but Netflix has inadvertently erased the benefit with the small type. It states that "You will then need to return 2 DVDs to receive the next DVD in your queue." I had a DVD on the way back when I redeemed the coupon, so they shipped the bonus DVD, they then received my return, and I did not receive another DVD in my queue until the bonus was returned. In essence, it just became the next rental and there was no benefit.

On December 21, my wife and I bought Gift Subscriptions for our family in L.A. and Canada. On January 1, my wife's sister in Canada tried to redeem their code and it failed to work. She called us to complain about the gift not working. My wife contacted Netflix the same night. After numerous conversations and holds, we were told to ask my wife's sister to call in herself, or to sign up for an account and then have us call back to get their code activated.

When we asked for a refund to avoid further hassle over the already soured Christmas gift, the representative told us that this was not possible due to Netflix's gift terms. My wife was promised, however, that there would be no further wait calling in next time and that the code would be activated after the sister signed up for an account. When I asked if we could be redirected back to the same representative so that we could continue the same service, we were told this was not possible, but that she would make notes on our account so that the next representative would know how to help us.

On January 2, my wife's sister called Netflix Canada and is told cross border code gifts do not work, that we should ask for a credit. When my wife called Netflix again, the representative had no idea what she was talking about and kept asking for personal information we didn't have to access my wife's sister account.

Calling in a 3rd time, we were told by the representative and her manager that a credit was not possible and that more personal information (credit card this time! ) was needed to access my wife's sister's account. Finally, we were promised the gift code had been checked out with his boss in Netflix Canada; it should now work. Following up with my wife's sister today, the code still doesn't work!

We've contacted the BBB to ask for help getting our money back for the gift subscription and our last month's personal subscription to reimburse us for the embarrassment and hassle Netflix have caused us.

I received an e-mail from Netflix stating I could receive a free movie as a thank you for being a customer. I thought that was nice of them (though I wasn't surprised after a year of scandal) and redeemed the offer. The next movie in my queue moved into the "At Home" section. Then, a day later, I got an e-mail stating the movie in question was removed from my "At Home" section and back into my queue. So, I never received a free movie. And to top that off, after checking my queue, the movie wasn't even in it anymore so I had to re-add it. Thanks Netflix. You sure know how to treat your customers.

I have been a loyal customer for about a year now. Recently, this December I found where "Netflix" was charging two of my credit cards. Both accounts had the same name. I called Netflix when I found this and the operator stated that he could clearly see that I had not signed up twice and I would be credited all my money back to my credit card on the account created in July! However, this did not happen, I was only credited for three months of the six months I was billed. I called and asked Netflix why I couldn't have the rest and was told their system would not let them refund that to me. Then I asked if they could give me a free month because they could clearly see it was a fraud account. The guy on the phone today, 12/27/2011, was rude, disrespectful and refused to allow me to speak to a supervisor or someone in a higher position than him. This process is such a bad business practice and how they received both of my credit cards numbers I will never know.

Since he refused to even give me a one-month credit on my current subscription, I chose to discontinue all my services with Netflix. Netflix be assured that I will not recommend your services and I will advise everyone I know never to use your services as they are not secure transactions.

I received an email from Netflix stating that I would get a bonus DVD this year--I normally get two at a time--and they claimed that I would get three at once, and they would need to get two back from me before I'm back on the two-at-a-time plan. Yeah? Hardly. I clicked "yes, I'd like this," and sure enough, they sent my next disk to me yesterday. Of course, I only had one disk at home, since my other was already in the mail back to them. Today, they got it, and nope, I get no more disks until I mail back my other one.

On Thursday, 12/15/11, I received email from Netflix about opportunity to receive a bonus DVD rental for the holiday season. I decided to take advantage of the offer but they don't send it right away and they won't send the regular DVD until the bonus one is returned and it hasn't even been sent yet! I didn't really get a bonus DVD because they tie up your account by not sending the bonus DVD right away. I could have gotten the regular DVD quicker by just returning the one that I had at home so basically they are giving me less movies for the same time period than I could have normally gotten!

On December 8, 2011, I signed up for a one-month trial membership with Netflix and received an email specifically stating, "You will not be billed until after your free month ends." Yet less than 48 hours later my bank has been charged $17.57 by Netflix. I called customer service and spoke with "Drew" who said Netflix never charged me but MasterCard did. After a heated exchange, I asked to speak to Drew's supervisor and he told me nobody is available to talk with me. He said he could put me on a call-back list and it may be several hours before I receive a phone call. At this point, I still have not heard from Netflix. I filed a complaint with the Indiana Attorney General. I emailed Netflix's Public Relations Department (Steve ** and Joris **). I contacted MasterCard Fraud Department and I reported the transaction to my bank, Stock Yards.

We've been customers for nearly 5 years, and recently decided to cut back. I changed our service to 1 movie at a time and streaming, and deleted my profile, changing my husband to 'owner'. A month later, somehow, my profile has been recreated and our profiles have been all muddled and mixed up, and my husband is no longer supposedly receiving movies. I called and tried to resolve it on the phone (since there is zero help online!), only to be told that there was literally nothing they could do. So I canceled, intending to make a new account under my husband's name/email. Only it won't let me do that either, and I have yet to receive confirmation of canceling on either my, or my husband's email. Netflix used to be great, but apparently they can't be bothered to have a computer system that works, and is even semi-flexible, nor tech support, that is willing or able to do anything at all to help.

I have been very happy with Netflix, and have been with them since they started. As the old saying goes, "if it's too good to be true, it usually is". This summer, I started to receive unplayable DVDs. The last one had to be the ultimate as it had a whole chunk (about a third) broken off, and missing from the shipping envelope, so they had to have knowingly shipped it that way. Yes, they sent me a replacement, but later notified me that either it, or the original defective disk had not been returned.

I could not find an email contact to discuss this with, but I did receive a notice that I would not be billed for the "missing" disk. I had often put my DVD shipments on hold while away, and restarted them with no problems. When I went to restart recently, I found that my "Saved DVD" list was gone. I researched their website which only seemed to offer 6 DVD choices in several categories, thus rendering it impossible to recreate my list. It seems that they just want to push the streaming movie thing, which for us does not work too well, as we have a poor ISP, and no other choices here. So it would seem that the 60% price increase was not enough to get rid of their DVD subscribers, that they are now making it extremely difficult to choose DVDs for those remaining.

It looks that they are deliberately trying to lose as many subscribers as they possibly can. I just don't understand, as they had been making good profits, so why would the owners allow it to be sabotaged in this way? There is a lot here that I am not understanding. If anyone has the answer, please tell me!

The movie stopped halfway through viewing; I cleaned disc as directed on sleeve. The movie did not resume playing when we forwarded it to the part of movie it stalled at.

I had Netflix on PS3 and loved it then I got the new USC Motorola electrify and watch Netflix and first weak it played great now it slows and buffers all the time I want to know how to fix or update so I could enjoy Netflix and not have to cancel.

My wife tried to sign up with Netflix. After receiving our credit card number, they say sorry but they don't service overseas areas as in Japan but then Netflix started charging our card knowing they did not service this area. After coming back from down range, I call them and they put me on hold for over 30 min. Today, Nov 29 2011, I called them back and I got a to talk to some one and he said, "we're canceling your membership and sorry we are only going to credit $7.99 back to you." This company knew what they were doing and they owe us for six months plus I want some type of damage too.

I signed up for a 30-day free trial. Netflix charged my bank for $7.99 after 14 days. I got ripped off $7.99, and canceled my membership!

When I subscribed to Netflix, I selected streaming video only. They changed my rate and added DVD mailing also. I called and they would not issue any credits, arguing that I had selected the DVD service. Even though I have never ordered a DVD and they could not show me any written proof that I selected it, they would not cooperate by given me the credits they owe me. I will wait until the next billing cycle nears its end and cancel the service. In addition, I will tell everyone I know about their bait and switch tactics.

I have had a Netflix account since 2006. I loved Netflix so much that in 2009, I purchased a 6-month gift subscription for my elderly parents who do not get out much. I only just found out yesterday that the 6-month gift subscription that I thought ended after the time I agreed to pay for, has been charging my credit card every month for over 2 years. My parents are in their 70's so I set up the gift subscription for them. I come to find out now that it is up to the recipient to cancel the gift subscription or the card on file gets charged.

I called their customer service line to have this obvious mistake corrected only to feel completely helpless and taken advantage of. The person on the phone would not provide me with any other means of contacting Netflix and told me that this line of communication ends with him. I have been such a supporter of Netflix and a loyal customer for over 5 years. It's a shame that this relationship has to end now because you could not see that this was an honest situation and do the right thing. I find it very shady that you would have a gift subscription with a clear, finite amount of time stated when you purchase it, then they go on and charge you every month unless the recipient cancels it.

My parents are old and do not really participate in the internet or use email and any notification I received so I thought it was for my personal account. So I cancelled my own account as well as I feel this practice is not right and I feel taken advantage of. I can't believe that a company as big as Netflix would rather keep, what is a trivial amount to them, than do the right thing and lose a loyal customer. I suppose they figure they have 25 million subscribers so it doesn't matter much to them if they lose one. I am so disappointed and shocked that after 5 years of loyalty as a customer, this is how it ends. I trusted Netflix to be better than this. It was very shady.

I will be cancelling my Netflix account when it expires soon. I got their notice on My Netflix to update my credit card information because my card was expiring soon. This led to a call to the credit card company as to why they hadn't sent me a new card. They had, two months earlier, but I never received it. The solution was that they'd send me a new card with a new number for security reasons within ten days. They would not give me the new credit card number over the phone. The day before I received my new credit card, and not wanting to use a different card for Netflix, I started streaming a Netflix movie. It cut out with no warning mid-movie. I called Netflix and they said that they needed my new credit card information immediately or all service would stop this minute, even though I was prepaid for another week. The Netflix representative was rude and not at all helpful (company policy and I should read the fine print).

My view was that I had paid for streaming for another week, and that they had no right to deny me a service I'd already paid for. They should do that only when my membership expired a week later. I had already decided to cancel my membership with Netflix, so they shouldn't need my card number at all, right? I suggested they could give me a week's refund, which he found totally funny.

I'm going over to Amazon streaming. Netflix deserves to go down. Their customer service, when you can find any, is the poorest ever! In this economy, who can afford to be paying Netflix's raised fees for such lousy treatment. I'd been a good Netflix customer for a long time, too! Be aware that even though you intend to let your membership run out, Netflix still needs your card information into the future, or they will cut off the service you've already paid for at any time.

Signed on for free trial, believed we had unsubscribed. They said we didn't get it right. Underage son believed he had got a free trial on his iPod and they continued to bill for 7 months.

Netflix customer service refused to block my account so that DVD's will no longer be sent. I changed my account to be "streaming only". I then returned the only DVD I had. They immediately shipped another DVD, even though my account was set for streaming only. I called, and they refused to block further DVD shipments. They obviously want to create a situation where I have a DVD at the end of the billing period, and thus, have a reason not to reduce my monthly fee.

I am a re-subscriber, but do not have a phone. Whenever I want to ask a question of customer service, they require someone to call instead of the ideal addition of email and online chat for a large business like this. Their website doesn't reply to inquiries. I like the company so far, all except this. Why on earth can't they get email? I am hearing-impaired and do not use phones to communicate. This is just a suggestion. I am surprised that they do not have this feature.

I have always been receiving unplayable, scratched DVDs and when you call to complain, they are a little sympathetic and send you a freebie. But that's not what I want. I want a DVD that will play flawlessly. They tell me that it's up to the customer to tell them if the DVDs are damaged. As part of customer satisfaction, they should check the DVD before they send it out to the customer.

Netflix is the most aggressive in their attempts to win new customers. Their ads freeze and slow my computer to a ridiculous crawl, and they have an adware that tries to load on my computer frequently! They are a barbarian horde trying to beat me down into submission to pay for their services, which I do not want and never will at any time because of their unreasonable, aggressive marketing using my time and computer as their podium.

It is 10/10/11 so I had to delete my Netflix 3 or 4 times and then reinstall it in order to watch Netflix. Well this time, that doesn't seem to be working at all. Basically, I'm cut off from Netflix with no way to connect. I try calling them but they keep on saying that the call volume is very high, so I assume other customers are having difficulty too.

I have been a member of Netflix for a long time. I upgraded to blu-ray service and have maintained it even moving up to two at a time. Lately, the movies have been unavailable or not available at Neflix when Redbox and Blockbuster express have them in stock so I rent the movies from them. I did keep my account when they had the price change. I saw on the Internet that Neflix will be spinning off the mail order DVD rentals so I decided to change my plan for the following month to only streaming but maintain the current blu-ray subscription for September. They then shipped me a standard DVD that was in my cue as blu-ray.

I called and they said that they changed my service due to change in my subscription the following month. I called in and was told that there was nothing they could do but credit $3 and not give me the blu-ray I subscribed for. I can get standard DVDs at Redbox and Neflix for $1 or less with no waiting and I would not pay for DVD-only rental from Netflix as reflected in my past and subscription change. They stated that there was nothing else that they would do for me. Netflix has really gone downhill and I am now looking at Amazon streaming, Vudu, along with my local library. I am exploring about going back to satellite or cable because of this. I was approached by a salesman at Sam's Club offering some super cheap options.

I have had Netflix off and on for about seven years. This is, by far, the worst service I have had from them. I have an Xbox and stream TV shows and movies through my TV. However, lately, the selection of movies and shows isn't even worth my $7.99. And when I went to update my card on the account, it wouldn't let me. What kind of customer service are they giving me? None. With the price hike, I would rather go rent some movies from Redbox but I really like the streaming movies option. So basically, I am paying $7.99 a month to get ** over. Thanks, Netflix!

I was with Netflix for almost two years. The service grew stale with a consistent receipt of defective, scratched DVDs. I'd complain, get a replacement, then complain again. The last one was gouged. I told the person on the phone I wanted two free months, instead I was offered one. I said that I'd bail and she said sorry. I bailed and I've relearned how to read. I buy DVDs now on Amazon.

I have been a customer for years and I can't get an e-mail address to complain to Netflix. Now that they have changed their service and have jacked up their prices, I am finding out that they are taking shows out of the instant que and making them DVD mail only. This is lame. You pick a show, watch a few episodes and then it is gone. When you look on the DVDs, it is now in the mail section.

I am ready to cancel my subscription. It sounds like classic greed and I wonder if some other company bought them out. What a shame.

I had been a happy Netflix customer for the past 5 years until today. A few weeks ago, I made an airhead mistake and sent back my movie instead of theirs. I have had a few problems before and have been successful when calling customer service so I thought, "no big deal, I'll just call them to see what I need to do". As I thought, I called and spoke to a customer service representative. He assured me that these things happen and it's no big deal. He said it takes approximately 2 weeks to be sent back once it's received.

It has been 3 weeks and when I called today, I was informed that they "have a terrific system that works great 97-99% of the time, but I am that small percent that falls through and gets re-absorbed into the system". After many circles of describing the process that failed me and explaining to the Supervisor Will many times that I was assured it would be returned no problem, I was told there is nothing they can do. When I further asked to speak with someone higher or for the corporate number, I was told that anyone higher "does not take phone calls and the customer service number is the only one customers are allowed to have".

I googled it and first thing I got was the corporate address and phone number 408-540-3700. I called that number and was given the escalation department. Funny that it should be so easy to find. When I specifically asked for a higher manager or escalation department, Will assured me that there was no such thing. All I asked for was a credit of some sort, a compensation of any kind, or just plain anyone who was actually willing to do something for the hassle. I take full responsibility in sending back the wrong movie, but if customer service agents tell you that it's not a problem and it will be mailed back and it isn't, then that is their mistake and should be reconciled. Eventually, I was even able to get Will to admit that there are things he can do for a customer but he informed me that "in this case, we will not offer you anything". I never became irate or used foul language but was persistent in my desire to get some resolution and nothing came. Now I am waiting for the escalation department to call back. I will also be writing to the corporate office by mail and/or fax and leaving this review anywhere I can find space.

Netflix- if this is really how you treat your customers and continue to make no effort to improve your service, I'm sure we will all get the satisfaction of watching you crumble as some other competitor comes in and does it better. All giants think they will never fall, until they look up from the ground to see the masses trample over them for the latest and greatest. We are in a time that will crumble corporations that don't appreciate who their business really depends on --us (the customers).

I just created an account for Netflix and haven't really had an experience yet. I just tried two of my credit cards and both are Visa debit cards. The problem is, the first Visa credit card I tried had expired. It says that it's set to expire January 15, 2011. And my second Visa credit card turned out to be a prepaid credit card, which is set to expire on September 19, 2011. Netflix won't accept either of them even though they are real Visa debit cards. Why would the cards be wrong if I got them at the end of May this year? I just don't get it and I think it's stupid.

I called and changed our plan. By doing so, the representative erased the entire saved queue (over 40 movies). Even after a week, they were not able to get any saved movies back. We've been a customer with Netflix for years, so we are very disappointed that they only offered us a credit for $3. That is, 25% off the monthly fee - only 1 week for free. We are very disappointed! We expected at least one month for free! They have bad customer service!

I've been all over the Netflix website trying to find a place for customer feedback, comments, or complaints. No such email exists. I've been a customer long before anyone even knew what Netflix was and yet I am finally fed up. I think their price hike is a stupid business move and they'll upset enough people eventually to lose out on the great thing they had going. The only thing that is stopping me from canceling is the expensive Roku that I bought and installed a week before their rate hike was announced. Blahh! Netflix, you disappoint!

When Netflix announced their 60% price increase to begin the fall of 2011, I immediately cancelled my service. This happened to be one day after my account was charged for the comming month. I cancelled through their website and never saw any notice that there would be no refund for unused service, which they claim when I called today was printed on the cancellation screen. Every other company that I have ever done business with, automatically calculates and issues a refund for any unused portion of service that was paid in advance.

Three weeks went by and I didn't see a credit posted to my debit card account, so I called their customer service number to inquire on the refund. This is when the extremely rude service rep told me that cancelations made online will not receive a refund; that customers must CALL to cancel in order to receive a refund. I find this extremely fraudulent and threatened to report them to the BBB and file a dispute with my Visa debit card company if they didn't issue a refund for unused, prepaid services.

I love watching movies on my TV. However, my problem with that is your movies retrieve every ten minutes or so. It is like watching a movie that should only take an hour and a half or less, but instead it can take two hours or more with all the "retrieving" going on. Is this normal or is anyone else experiencing the same thing? It becomes very frustrating.

It's a free country and there's no problem at all. When Netflix raises its prices, I went away. What's the problem? For now, I just opted to stream. I'm paying $1 less than I used to. I feel secure that Netflix will turn me off completely before long. It's a smart business timing.

Walmart and Amazon are starting to compete. Oh well, it is their business.

Smallville has been on my queue for 2 months, and I'm tired of seeing "Very Long Wait" which is supposed to be ONE month...and is now 2 months and going strong to 3 months. You can't email Netflix about an issue -- you have to call the 800 number and I get laughing Jason who says "well, it says very long wait" -- and I'm saying "It's TOO LONG, do something" to which he launches into a whole discussion about the studios and if they give streaming rights --- just aggravates the crap out of me. (and oh, by the way, thanks for the increase in fees)

I've been a subscriber for years to Netflix. Until this year, I've not had any complaints.

But this year, almost every dvd I've gotten has had problems.

The worst is the dvd's for the series I've been trying to watch in its entirety. The Wire. That's five seasons, with about 4 dvd's a season... Inevitably, the dvd won't play at a certain point, and nothing I do makes it playable.

I've sent them back after registering a complaint at their site. They send me replacements. But meanwhile, the whole experience of watching has been ruined.

And if they're sending replacements for their own bad product, they should also be CREDITING ME for this, not just sending out a fresh one, which DOES NOT make up for the interruption to the viewing experience, delays in being able to watch the series straight through, etc.

Because there is no way to email them and because I don't want to just talk to someone on the phone, but want a paper trail, I cannot get a satisfactory interaction with them.

Seems to me, if they're doing so well AND they're hiking their plan prices, they should be able to deliver a much higher and much more consistent level of service.

I am closing my account, and looking into alternatives, like Amazon, for one. Which is now expanding their services to include streaming.

Since I am unable to comment on how lousy their new browse format is on their website (too many complaint and capped comments at max), I wanted to get vocal on here.

Aside from having to deal w/ this new completely unfriendly browsing feature, I too, am pretty annoyed w/ their price hike. This is your business, Netflix. How hard is it to actually keep things consistent? More importantly, how hard is it to get a little progressive and allow streaming for ALL the movies instead? One month a DVD is available for live streaming, then the next, it's back on the DVD list. And I can't ever get through their customer service # to complain!!!

I've been a member of Netflix for awhile now and it seems like I'm always having a problem with their billing.

It's funny that they offer the world to get you to join but, when you want to cancel they state in bold letters that access to the acct. will cease immediately and NO REFUNDS will be given for for partial months.

I guess they want their cake and eat it too.

And you don't have to say it "But, it's up to the customer to keep track of their expenses" and yes , I totally agree but, I just don't like the tone they convey when you're trying to work your favorite movie rental place into your budget and then cut you off at the knees as if they're trying to tell you Hey, too bad, you're going to adhere to our schedule and if you can't promise us a steady cash flow on the same date every month they you're more than welcome to cancel but, we're keeping the rest of the months membership for our trouble.

I quit Gamefly because of similar business tactics and I hope others follow. It's mean spirited and nasty.

My complaint is with Netflix. They have the opportunity for people to give Netflix as gifts and when the gift membership is completed they dont provide an option, They just start charging the card that has been put in the system after the free membership. There is no option. I personally never used the service during the gift time or afterwards and have subsuqently been charged for quite a while. They in my opinion are charging a fraudulent service and need to provide the appropriate retribution to customers otherwise they are scamming the consumers.

Netflix has taken it upon themselves to restructure their web site and in doing so, has alienated many of us paying customers.

Netflix has a blog which at this writing has about 630 posts in six days, and the majority of the posts are very NEGATIVE TO NETFLIX.

I'm a PSN PS3 user and when the outage happen in April 2011 I was very upset because I could not use my PS3 and Netflix together the way I usually do. So I called Netflix to tell them I wanted to cancel the service. I really enjoyed the service and wanted to simply stop the service on my PS3 and put it on another device.

However, when I was on the phone with the customer service representative he was very nasty and repeatedly mentioned how it's all Sony's fault. He kept saying what he and his friends did during the outage. He went on to say how he did not understand or want my feedback. He was so rude and nasty I never got to add the service to the other devices. So, instead I just canceled it all and have decided to use another vendor.

Upon viewing my bank account online, I noticed that the pending transaction did not state "Recur Debit Card"; however, it stated "Chk Crd NFI." I was alarmed since the latter usually means that I physically punched in my information to make a payment, in which, I did not. According to the Terms of Service, Netflix.com only accepts recurring payments from Debit or Credit cards (I believe checking accounts - I am not sure).

In all the transactions, Netflix extracts money on the 30th of each month for my membership as a recurring transaction. Even a pending transaction will clearly detail this, but for May 30th 2011, it appears as someone punched in my card information, which can only mean that someone has my debit card information and took it upon themselves to extract the payment in this manner. As a result, I am speculating that my debit card has been compromised. I had spoken to Ms. Kayla who tried to convince me that no other customer has my information, and I clearly stated that my concern was not that a customer had stolen my information.

My greatest concern was that an employee has my information. Only an employee can charge my card manually. It appears as if I used my card to make a payment as oppose to the payment being an automatic charge. I may be subjected to identity theft and my private information has been compromised.

I would like netflix know about the DVD's that I got are completely scratched to the point where I can't even watch the movie

I have been a Netflix customer for the past 6 months. Well, in the month of April, i was not able to have Netflix, because I didn't have the funds. So they put my account on hold, and I was not able to watch movies. Well, on May 13, I was able to provide funds and get my account back to active. Then one week later, they put my account on hold again. I contacted their customer service agent, and I have never experienced someone so rude and argumentative to customers.

He told me I was getting billed for the time I didn't even have access to and that if I wanted to watch again, I would have to submit another payment. They didn't even want to correct the issue; they just wanted more money. They don't tell you that you will be charged even for time that they place your account on hold. They just bill you for it anyway. My understanding was that if you didn't have the funds, they put it on hold; and once you pay for it again, it would be back on for a month until they bill you again--not that they would bill you for the time you can't watch it.

I attempted to do a free trial on three different accounts on netflix.com. the first account was under **, then **, then **. At first, all three said that I had a free trial and then as soon as I signed up, it said I didn't, so i canceled them. It wasn't until a moment ago that I realized it charged me for a month of service on all three accounts. I need this fixed now! I was charged almost $30 for something I didnt even want, I wanted the free trial.

I signed up for a trial of Netflix for $9.99 and after that month, went and cancelled online in my Login. I never suspected Netfix wouldn't have received the notice and kept charging me for 3 more months. When I realized what had happened I searched for a phone # and was told that even though I never even in the trial period ordered or downloaded 1 movie, not 1. They could only refund me back my last month billed out. This is fraud at it's Corporate best. Is there anything that can be done from the US Attorney Generals office?

For the last five or so billing cycles, I have been billed $16.21 and I know of no reason why the billing has been doubled. Please provide a reason and also provide me with my account number. Can I be billed monthly by mail without going through my bank account? The date of complaint is April 1st 2011.

Netflix owes me over $300.00! I have had an account with them for 3 years. Well, I recently learned that there was a second account opened with my debit card and my address but a different email. This acount was open for 2 years. So, I was getting charged twice a month for two years. I called Netflix and they refunded me 3 payments and act like that should be enough.

I have called them every other day for 2 weeks and get the run around, "Oh, the supervisors are in a meeting, Oh, wait for our email, We will call you back, Fax this in," etc. That other account was never used! Netflix said " You would think who ever opened this account would have used it," I said, " Ya, the only one that got anything out of it was you!" Do you think this is an inside job? Pay attention to your statements people! I know how could I have not noticed it for 2 years! I did a few times but thought maybe they were late in posting to my account, maybe its an annual fee? With it, just being 16 buck, I never bothered to check.

I did not notice on my charge card listing a recurring charge for Netflix of $10.59. Apparently, when I purchased my iPad, there was a free offer for Netflix and I must have clicked on it. I have never used the account. There were so many applications I was anxious to load that I must have loaded from NetFlix. NetFlix was aware that this account was not being used but they continued to charge my account. They were unwilling to adjust the charges except for the current month even though they knew that the account was going unused. I think that their behavior is irresponsible and abusive.

Has anyone noticed how few shows and movies are online at Netflix? I am very disappointed at the poor selection and their relentless attempts to get me to watch trash.

My due date for my payment for Netflix is on the 23rd of every month. Unfortunately, I was unable to make the December payment. On January 19, 2011, they charged me $12.90 for December which was for the period ending in January 22, 2011. Then again, on January 23, 2011, they attempted to charge me for month ending in February 22, 2011. My card did not have funds available on January 23, 2011, so they cut my service off.

I called customer service twice and was told that since I cannot pay for this month's service until the 5th of February, 2011, I will ultimately be paying for almost six weeks of service that I was never allowed to use. I'm on unemployment and my Colorado CAP Card through Chase Bank, which I receive my benefits from, will not allow anyone to add funds to the card but unemployment. So, I can't even put funds on the card so it will clear.

No matter if there are other things with Internet running or not, it stops every five minutes (sometimes less) to "retrieve" and it is extremely annoying. I would like to be able to watch at least a half an hour (preferably the entire movie, though) without it stopping! It's so annoying, and I don't want to pay for it. Thank God, I am only on a free trial. I would've loved it if it actually worked!

I received a Christmas gift card for one-month Netflix. Netflix required me to provide a credit/debit card information after entering the gift card code. This should not be legal. The one month has already been paid for so why require financial information? If the recipient wanted the DVDs, Netflix had the giver's financial information to pay for non-returned DVDs. Nonetheless, we only wanted to utilize 'on-line streaming', which was available. However, the method of receiving is not questioned during signup.

The reason for requiring the giver to provide financial information, obviously, was to ensure that you were required to call Netflix in order to cancel a subscription that you did not order in the first place. Obviously, the FTC is again, nonexistent for consumer protection. I suppose they no longer oversee such things. Netflix is not getting my financial information so I will return the gift card and hope that others will also see that this ridiculous requirement is greediness on their part.

My sister gave me a 6-month Netflix gift for Christmas. I cancelled the service after the 6 months was over. I found out that Netflix had continued to bill my account for 6 months after I cancelled the service. I told them that I cancelled the account. They said that I had to have a copy of the cancellation email in order for them to help me. I talked to a supervisor named Jason at Customer Service. When I kept trying to get him to help me in some way, he actually told me that he was going to hang up on me.

I wasn't being rude, had not even raised my voice. I was just trying to see how I could get refunded for those months (they could see that I hadn't used the account at all). I questioned why he was going to hang up on me and he said "well, we are just going in circles and so I'm prepared to hang up on you". When I asked to speak to someone else, he said there wasn't anyone else and that anyone that I would speak to at Netflix will tell me the exact same thing that he was.

Last month, Netflix notified all of its customers that they were arbitrarily raising our membership fees for about $1. This month, they were "down," and unreachable for at least three days. Tonight (12-17-2010), Netflix seemed to be working, so I requested and received the movie "Angels and Demons. It ran fine until the climax. Right at the climax, it stopped working and I received a red screen with the message, "Your Internet provider has slowed down. We are fixing it. Soon, you have no more interruptions." I waited a half-hour and it did not come back on. I tried everything possible and could not get the movie to continue. Can I get a refund and a termination of my contract?

Every 3rd-4th movie we get from Netflix has a problem that will not allow it to play. The last one, "I am David" had to be returned, twice. The third one did not play either. Most of their movies are scratched due to abuse by other customers and Netflix does not seem to care about the quality of their product. I am beginning to suspect they just return the same movie instead of replacing it and started marking them to see. So far, they have not sent back the same one but I just started doing this. We will see.

Netflix instant viewing suffers 3+ intermittent drops during each movie viewing despite very high bandwidth speeds for all other services. Netflix blames ISP but refuses to take responsibility.

My complaint is not about Netflix although I, too, have had to return a few discs as damaged. Netflix promptly sent another copy. I handled these problems via telephone, not email. My comment is directed to those that claim they were being charged for months after "stopping their service". I find it hard to believe that intelligent people haven't yet learned that one has to stay on top of automatic charges on one's bank account. Why do people wait for months before calling the company to complain?

I do feel that Netflix should have a better quality control department, as I have received bad discs several times. But each time was handled courteously and timely. I also have just started "streaming" movies to my TV and I just love it. I had a problem at first, but with their customer service help, found that it was a computer problem of mine that happened. I have used Netflix for several years and find them a really good entertainment site. Keep up the good work!

I just need to tell them that the "Blue Butterfly" that I received had a crack completely through it and I wasn't able to see it. I would like a replacement.

Recently, Netflix has increased the fees to users for their DVD plans to fund their online delivery of movies over the internet. In my case, this was an 18% increase with no increased benefit to me. As I look further through their catalog of movies, some aren't being made available on DVD anymore at all. There is no email complaint service I can find on Netflix to air my concern. I've been with them for several years now and feel like I've helped them build their company.

I purchased 2 gift cards for instant movies for 3 months each. Upon my husband setting this up, we noticed that what they offered as choices was a very poor selection. I called right away to state that I didn't want their service. The customer service person was short and said no refunds. I asked if there was an option. "No, no refunds". When I asked for a supervisor, "there isn't any". When I said I was sure there was, I was told "I can't see any around". I said I would hold while she finds one. After a few minutes on hold, "they will call you back in two hours" it was 9:30PM. I said okay. Anton called at 10:06. On a snarky attitude, "no refunds, should have used a trial. Also, why didn't you check selection on the 1st line?". I said poor costumer service. He said no refunds. I said I will contact Visa and make a dispute.

My son gave me a six-month Netflix subscription as gift for 2009 Christmas. When I signed up on the Netflix website for using this gift from January through June 2010, the system asked for my credit card information. I contacted a Netflix representative on the phone and asked why they needed my credit card since I intended to use Netflix services only for the gift period. He told me that they needed a credit card so they can potentially charge to it to recover the costs of any damaged or unreturned DVDs. He did not tell that the credit card will also be used to charge me for monthly subscription after the gift period expires.

I stopped using Netflix services after the six-month gift period and assumed that my account terminated. However, on November 22, 2010, 4 months and 22 days after the gift period ended, I received an email from Netflix saying my current plan is changing from $13.99 a month to $14.99 a month. Only after that I checked my credit card bill and found that they have been charging me for five months starting July 1, 2010 at $14.97 a month including taxes. Immediately after that, I contacted them and told them I didn't request or use their services after the gift period. In view of that, I told them that they should refund the entire charge of $74.85 billed to my credit card from July through November 2010.

They agreed to refund only November's charge of $14.97 and refused to refund the balance of $59.88. They claimed that somewhere in the terms of use there was a clause that authorized them to bill me after the gift period. I told them they should have at the very least notified me via an email that they are assuming I want to continue my Netflix use and therefore, they will be billing me from July 1, 2010, $14.97 every month.

I told them further that the only email I received was the November 22 email about the rate change. They maintained that they billed me in accordance with the previously mentioned clause in the terms of use posted on their website and would only agree to refund the most recent month's charge. They did subsequently honor that which still leaves a total of $59.88 which I consider a wrongful charge.

At the beginning of the year, I can't remember if it was January or February, I received a DVD, "The Secret Life of Mrs Beeton". The number indicated on the sleeve is 158257. I mislaid the sleeve. I kept the disc for a few months, thinking I would receive another DVD. The sleeve indicates, "Lost a Sleeve? return two DVD's in one sleeve." When I didn't receive another DVD, I placed the disc in the envelope I received it in, minus the sleeve and sent it back.

Ever since, I have been billed monthly on my Visa account, but I receive no DVD's. I have since found the sleeve, and I still have it. I no longer have the DVD since I sent it back without the sleeve. I have no phone number for which to call Netflix, I never knew I could go on line until a friend advised me of the same. I would like to see this resolved.

I have been a netflix customer for 3 years now and the DVDs are normally on time and in good shape but the instant viewing which is mainly what I use it for stops all the time, saying my internet connection is slow. It's not. When talking to the company about it, there's nothing they can do. It is annoying to watch something for 20 minutes.Then wait another 10-20 minutes for it to come back on and it will do this over and over for one movie or t.V. Show. Wish netflix could get a handle on their website!

I am only getting my movies one at a time when the agreement is for two unlimited. They have been sending me this for two months and also the activity of my account, I don't agree with. It looks as though I don't return or seem to keep losing them when I report the problem. I didn't get them myself. I didn't like that either. I like the convenience of Netflix but I shouldn't have to keep reporting or complaining the same things. I haven't gotten my movies for a month or so. I just wanted what I paid for and that is two unlimited. Thank you.

I am very upset with Netflix service. I never get new releases. It is to the point where I am now getting new movies around the time they come out on HBO. On average, it takes three months for me to receive them. It is truly frustrating. Netflix needs to step it up and get more new releases!

We just received the movie Seraphene and cannot view it because there is a large black rectangle that obliterates much of the screen, making it impossible to view the movie.

We have had a Netflix account for 3 or 4 years. I bought my son a 6 month Netflix gift of one DVD at a time. When the 6 months were up, he could no longer order movies. So we assumed that was it. Yet they continued billing me for over a year and I didn't catch it. They were charging me in the middle of the month for my account and at the end of the month for his account. The customer service representative would not do anything about it, saying this was in the terms of the gift agreement. A 6-month gift card is just that. They shouldn't continue robbing your checking account after that. What can I do? I was charged $9.69 for about 18 months and no movies were being sent because we assumed his "gift" was used up. I feel they owe me at least $200.00 back.

Netflix, I sent a complaint 1 week ago. I have not heard yet. Please call me or give me your phone# so we can resolve this problem.Thank you.

I cancelled my Netflix service on 7/11/2010 via their online site as I have been trying to close out the credit card that Netflix service was charged to. I noticed that I was continued to be charged for the months of August through November. When I called Netflix to ask why I am being charged for something that was cancelled months ago, they said they did not receive my email cancellation to them. They would only credit the month of Oct. and Nov. I spoke to a manager named John, he said unless I could show them my email cancellation from them acknowledging my 7/11 cancellation, they would do nothing about Aug. and Sept.

I do not keep my emails for space reasons on my computer so I did not have the email any more for proof. I told John that just because they had an error on their end does not mean I did not cancel service. I told him to look at my rental history. When he did, he saw that the last movie sent out was in May and nothing has been rented since. I told him that was because I cancelled the service 7/11. Why would there be any activity? Still he would do no more. So as a customer of Neflix, do not cancel online. It is not trusted!

I received a Netflix gift last Christmas. I enjoyed it, but when it was the end of 6 months, I quit ordering it. I have been billed for July, August, September, October and November. I did not want to continue it and I did not order it! Please refund me for those charges on my credit card.

DVD Notting Hill stopped playing about 3/4 way through. Message said to check disc for scratches etc, which I did three 3 times, only to have message repeat. Could not get DVD to resume playing.

My credit card expired on a Netflix subscription that I was paying for as a gift to a friend. Since the economy is bad, I decided not to renew the credit card on file and let the account lapse. My wallet was stolen and I was issued a new credit card with a different account number on it. I just found out yesterday that Netflix has been sending DVDs to my friend for the past few months even though my card was expired and I have a different credit card number. I have read about similar incidents where Netflix has collected money from the subscribers bank due to the expired credit card. I cancelled service last night. I do not want this to affect my credit score, though. This practice seems unethical to me.

This being the very first movie I received, I was happy. And then the movie would not play. I have a good Magnavox DVD player. Just send me a good replacement.

I am currently a customer of Netflix on $9.99 offer. I just received the movie and it has a big crack in it. We also noticed that it has a lot of fine scratches all across it. All we ask for is a replacement of the same movie...Derailed. Please!

When we took "All the Pretty Horses" out of the sleeve to watch it, it was broken. So many of DVDs we receive have scratches on them so they keep stopping during playing. I feel you need better quality control. Please send me another "All the Pretty Horses." Thank you

I, too, have had many bad discs, stop and start, or stop and never start. Also, sound is a big problem. With the regular TV I have, at about 10, with most of the Netflix discs have to raise to maximum volume. But I love the concept of Netflix.

Netflix refuses to add captions or subtitles to its Watch Instantly service. It also refuses to offer a discount to hearing impaired families who are therefore unable to utilize the Watch Instantly service. I signed the petition @ http://www.petitiononline.com/deaflix. Not sure if you have heard about it already or not. Thank you for your time.

The volume on the movie Australia was so low we could barely hear it at full volume. I am sure this was a good movie, but we surely did not enjoy guessing at the dialog! This was a free trial offer and I would have been really mad if I was paying for it! Also, I would resent having to give the disc a bath in order to use it. That should be done at your business.

As my father got older and stayed at home more, I would give him a subscription to Netflix as a birthday gift. He and my stepmother appreciated that and got a lot of enjoyment out of watching the movies together. In September 2008, he went into a nursing home, and they quit using the movies. At that time, I did not believe it appropriate to contact you and cancel the subscription. My father died in March, 2010. I would pay for his subscription at one time, instead of monthly installments.

With the emotional turmoil involved with my father's health, I was overwhelmed for quite some time. It didn't help that I live in Virginia and he was in North Dakota. In April, I discovered that Netflix had decided (without any input from me) to continue the subscription and charge my credit card without my permission for the unauthorized monthly charge to continue shipping movies. When I realized what was going on, I phoned and one month's charge was refunded. As far as I am concerned, the fees for all three months should have been refunded. It may have been legal because of some statement in the fine print, but it certainly wasn't ethical. I should not have to contact a company to say that I no longer want a service if I have decided not to renew.

I received a DVD of "Radio" and was unable to play it because of a defect. I returned the DVD today, 06 October 2010. This DVD should be pulled from service but I will reorder as I still want to see it.

Defective disks are annoying but unavoidable, I suppose. However, I have received three consecutive defective disks of the same movie (Golden Bowl), and I have discovered that the Netflix website has no avenue for elaborating upon a complaint. I think a clerk may simply be mailing back the same disk I return. This caused frustration.

The Other Boleyn girl DVD skips and stalls so I cannot watch the movie! I am not happy. This is the second time that this has happened to me. Please help! No major damage has happened but I did waste my time cleaning and putting the DVD back in three times with no help!

I was using Netflix and I had the same problem and keep getting the same **. The player would go out and never come back on and I had to refresh my PC so the whole movie would play or no one would pick up. Well, one day, my money didn't get on my card on the same day it ended. I asked if there was any way I could pay it before the due date. They told me no. Then I did hurry it up and tried to pay it. It didn't go through so I call. Finally, they pick up and they look in my account. They said, " Oh, I am sorry but you can't use Netflix any more because we don't take debit cards."

I said, "Are you for real?" She said, "Yes, I am." I said that **** up, you're going to lose business so then she got **** at me and said, " No, I don't think so, sir. It's your debit card that is giving our company trouble and messing up." I said, "Now I know you're lying." She said, "We never lie." I laughed out loud then and she said, "Well, yo u have a great day." I said, " Yea, whatever." So I went looking for a while and I find a place that would take my card and cool as ** greencine. Now you can't watch instantly but you can watch any movie you want at the same price as Netflix so if u hate Netflix as I do, then greencine is for you and *** them *** people at Netflix.

The movie "Anne of a Thousand Days" disc stopped prior to the end. I did not get to see the end. I have returned the disc today 9-18.

I love the idea of instant play, the reality not so much. I'm tired of the repeated interruptions because they say my internet speed has slowed and they're adjusting. Their adjustment never adjusts anything. I usually have to go back to browsing and restart the film. When I checked Netflix said that a speed of 3MB was sufficient for movie watching and I have 12. What is their problem - and I suspect it is their problem and not mine.

And I am really frustrated and annoyed that their website gives you no way to file a real complaint and/or request an explanation by email. Your only option is to select from a short list of problems.

Could not watch the DVD Last Chance because there was no sound. I returned it and would like the same sent again so we can watch(and hear it). Thank You.

I can't get any sound when watching a movie on my PC just audio.

Aside from the lack of very much selection from a library of 90% junk movies, I was still okay with the price for content comparison. But, the streaming break-up is becoming ridiculous(!), this aside from many streaming movies that are just plain "incomplete" ( Movies having a running time for example of 90 minutes yet stopping after 6 minutes and showing as completed). And there's Nno customer support page alerting customers to valid problems with the system. You can waste your time and call every day as I did and get a recording stating they are having problems with their system and apologize. I am assuming they do not offer an error board in hopes that many will consider it a problem on "their" end. Not so! Keep it up, Netflix! There are many ready and willing to come in and take your place!

The last three DVDs I have received were damaged and unwatchable. Doesn't anyone check them before sending them out? I am paying money for nothing. I am thinking of changing to another company. I'm paying for nothing.

The silverlight I do not download to my PC. I can't watch any movies on my PC.

When we received the copy of New in Town', it would not play. No matter what we tried all that came on the monitor was snow'. When I returned this disc, I would like to have a replacement free of charge as I very much want to see this film.

I am returning "It's Complicated" because I could not get it to play. The first part was okay and then it stopped dead and refused to move. I really would like to see it. So, if you could send me another copy, I would appreciate it. Thank you very much. You have been great to deal with.

We have had our share of dirty and broken discs over the years, but nothing has compared to two recent developments. The agreement with film companies to not release new movies for a month after they are released in stores and the practice of sending "bare-bones" blu-ray discs specifically made by manufacturers for rental. Both with "Hot Tub Time Machine" and now with "Cop Out", we wanted to see the unedited version, the official blu-ray version that all the stores advertised. The sleeve of "Hot Tub Time Machine" even stated it contained both versions. It did not.

The blu-ray of "Cop Out" is supposed to have a 3-hour version with commentary by Kevin Smith making it a much different experience (and hopefully, a funnier movie). This is not acceptable and if it was not for their considerable streaming content, we would have already canceled our account. They need to point out on their site that these are not the blu-rays most people are expecting. Quite frankly, it whiffs faintly of bait and switch.

I changed my e-mail address. I have never found a location to change my e-mail address. I am still being charged for DVD's each month but I am not getting any selections to choose from. All I want to do is get what I am paying for. I am being charged on my credit card each month. If I cannot get to select they should stop charging me.

As a traveler, I often put my NetFlix membership 'on hold.' However, if one does not do this within several days before your billing date, the monthly charge is not adjusted (i.e., days added for hold period). I have written and phoned to no avail. Each time I reiterate how I cannot understand out how such a technically capable company cannot make this adjustment-I have local companies far smaller that make this adjustment all the time. Dependent on length of time of hold, the costs can be as high as a full month's subscription charges.

The disc "The Last Song" is a bad disc. The middle is unwatchable.

Paid the monthly fee to watch a Netflix movie online. The movies do not play. They play for 1 minute then buffer. It sends a message saying my internet connection slowed. It has done this on every movie I have tried to watch. I tried to contact them to no avail.

I signed up with the understanding that I would receive movies that I select. But instead you receive highly unsatisfactory movies that they select. Unless this is corrected, I wish to cancel my membership. I have not been able to find a way to communicate this problem through their rigid programming. I am not looking for legal help, just an answer from someone who is capable of correcting this problem!

I tried signing up for a free month trial. When I submitted my debit card information, it said that it couldn't take a "refillable cash card". I have a bank account where my social security is automatically deposited on the 3rd of every month. They gave me a MasterCard Debit card to use. I use this card for everything. I don't use cash or credit cards. The card has never been refused by any institution (including banks). And it is recognized as a debit card at ATMs and at stores where you slide your card through the machine. The person I finally got on a phone call said the card could not be deemed a debit or credit card! To me, isn't a debit card from a savings or checking account the same thing? I guess not. So, I just told them I wouldn't deal with them until my card was 'deemed' a debit card. Economically, it does nothing for NetFlix to turn down customers!

I sent back one movie I had ordered on a trial basis and filled out a list online (a queue) for others to be sent to me. The others were never sent to me, so I assumed I had done something wrong and the account with them had never been initiated, or had been cancelled. I never used their service or ordered from them again.

Since September, the company has been billing me $14.83 per month. It is now August. I just realized this has been going on when I looked at my credit history. They are refusing to reimburse me for more than a month's worth of money. They owe me $163.13! They say there is something in the contract that allows them to do this. I believe that whatever is in the contract should not take priority over the fact that they are charging customers for no service, through no fault of the customer.

Please stop the pop-ups on my computer. I get no other popups and my pop-up blocker is turned on. I'm getting more and more annoyed at Netflix and do not want to see any more pop-ups.

The last five or six DVDs we have received have been frustrating to view. We invited people to watch one of the DVDs and we were so embarrassed; the film kept stopping and going back to the beginning. After restarting it three or four times, we just gave up. We have not been enjoying our experiences! When we first signed up several years ago, we were very, very happy. What has happened to Netflix? Also, when does my current membership end?

There is no place to contact them. They sent me a nasty inside sleeve with food smeared all over it that stinks. I tried every way I knew to contact them. The only way you can report something (that's not one of their very limited choices) is you have to call them, and sit on the phone waiting on them. It is totally unsatisfactory! Despite the surprise of the nasty sleeve that I had already touched, waiting on the phone while upset in the first place only made the situation worse!

After two years of great service, Netflix changed addresses on their mailers and two are missing. While it shows three, the sup. named Bill said it had come in a month late. I alerted them to the problem when it happened and their official response is to put a hold on my account, as if I were the problem, instead of fixing what isn't working. I know from their (awesome) staff that there are pages of records and notations on this and they're all in my favor.

Corporate will not deal directly (so much for Sunshine laws) but hides. When you demand a sup. they have no last names and unreachable (the number I just gave you was * 69'ed on my phone and I thought ah-ha, I've got them only to find I was re-routed.) They are devious and sneaky believing they can always get more customers so why fix something that doesn't directly profit them, too stupid to know that in the long run only what works remains standing and judging by the thousands of complaints - mall about this deviousness, they won't.

The sheer audacity, never mind insult. This really needs to be stopped - that's it, stopped. The charges for films were not received, being called a liar and thief when in fact I'm a PhD in Ethical behavior. I have had long distance phone calls, hours of my time (@$300.00 per hour) and frustration.

Netflix consistently sends pop-ups that make it through pop-up blockers. Their pop-ups are the only ones I see and it's next to impossible to get rid of them. They are using techniques that are harassing and I don't appreciate them invading my privacy. This should not be legal. I know about Netflix and would never do business with them just because of their annoying pop-ups. They must have some spyware on everyone's computers because this is a wide-spread issue. They need to be sued. There must be something illegal about them.

I had a subscription for Netflix for about a year, taking three Netflix films a month. I finally had seen most of their films I was interested in and called to cancel. Thinking that was taken care of, i didn't worry about it anymore, until I noticed on my debit card that they were still billing me after a year of that. I called and told them and they only refunded one month after they had charged me for a year and they could easily see that I hadn't ordered any movies in that year! Cheating. Don't trust them!

Some months ago, I cancelled my Netflix account (right after the last time I ordered movies) and assumed that it had been done. However, last month and again this month, I find that on my AMEX bill, it has not been cancelled and I have been charged for a service that I thought had been cancelled for who knows how long now. I am requesting a refund and I want this service stopped immediately.

Instantwatcher.com is a joke; with some movies it spends more time retrieving than it does playing. There's no way to contact Netflix. Good idea, no execution!

I have been on a wait list for one movie for six months now. The only way to complain is to call, and they just tell you that they don't have that many copies. This was a movie that came out January 25th. It is still on very long wait. Both of my daughters have already seen this and they live in the DC area, where there are many people. I am very close to canceling and have been a member of Netflix since they started. It really has gotten worse over the past two years.

Their website does not allow enough options to describe a problem. I got # 2 of a 2 disc set before #1. I had to call. I then got an e mail saying # 2 was shipping. I had to call again. I asked for a supervisor and requested feedback to my suggeston for more options or a comments section. He said They can't do it. I asked if they had paper, stamps, e mail or a telephone. He said we aren't set up to do that. A great company that is not quite there.

After I canceled my membership with netflix I kept receiving offers to subscribe again. Finally when I received a 1 month free trial offer I decide it was time to give the service another try. They charged my card right away and when I called to ask why they told me the offer was for new subscriptions, but that was never clear to me during the subscription.... Well netflix, I hate companies that try to take advantage of people thru sleaziness and fine print. You will never hear form me again and I will make sure nobody I know subscribes to netflix.

Complaint about netflex POP-UPs on internet.....they are unwanted and harassing

We have been very pleased with our NETFLIX service until the last month - when many of the films are old overused cd's --We cannot hear and sometimes it is difficult to see. Tonight we tried to watch TRAFFIC--it is so dim and noisy that we cannot watch it. Please discard overused films so we can continue to enjoy NETFLIX.

I want to stop my member ship,casue i never received any of my selections that i listed to receive,so please do not send any movies out just stop my member ship at once thank you....

I tried to order Netflix, but the salesman didn't have time. I tried to order the box to receive movies on my TV at the same time as ordering Netflix, but again the salesperson didn't have time.

This DVD also wouldn't play. I don't know if they resent the same one or that both wouldn't play. They need to do quality control. This is not the first time I've had to return DVDs that were cracked, damaged, or otherwise unplayable.

I don't think they do any quality control. Too bad, their idea is good; but customer support is non-existent now. They used to post on their website a page where you could indicate problems or talk to a customer service representative. That page no longer exists. They don't do customer service now. It's so frustrating to imagine you're going to watch a movie, and then discover it won't play for the second time!

I wanted to get movies from Netflix and put in all of my info, thinking we would be able to get it through our PS3, but only after I put in my credit card info that they told me we had to have some streaming box. Hopefully, when I unsubscribed they won't charge me. It was only a matter of 30 minutes from the time I signed up and canceled with them. Nothing is ever as it seems, so always look before you leap.

My parents clicked on an ad for Netflix on the computer and saw it was compatible with our Wii gaming system. Little did they know that they would have to pay for internet service, a wireless router, and the Netflix monthly fee. Ten dollars a month turned into $50 a month plus a $100 wireless router that can only work with gaming systems. Long story short, we got all that and put the Netflix CD in the Wii and the movies you want to see are 'cover' titles and the ones that are not, are from the 90's. You still have to send away for them in the mail.

I was given a 6-month gift package prepaid. After 1 month, I was not happy with the turn around time. Their cancellation rule said no credit for partial months. I canceled anyway and I was later told the remaining months were lost. The gift rules are different, I spoke to the service rep and they said it was their policy. I do not want to lose the months so I asked to reopen the account for the remaining 5 months, but they told me no. This is just robbing me of my money.

I am being charged monthly for this service, which I never agreed to or signed up for! Please remove me from the subscriber list and refund any charges made to me!

We're on the rental program. We received Quantum of Solace, put it in the machine and all it read was "reading". It worked on a number of things and all it said was "reading". Finally, I removed it and discovered it was cracked and taped up so no one would notice it when they returned it. I need a good disc now.

The Netflix streaming service (Watch Instantly), which is available on PS3, is overwhelmed with movies that glorify drugs and/or sexual material. This is not the adult version of Netflix. As a parent, I find it wholly irresponsible that Netflix does not filter this type of adult-oriented content from its streaming service but rather automatically populates the movie queue as new movies become available. This is a disservice to parents that do not want their kids exposed to a distasteful movie line up that can be watched instantly. My wife and I cannot search for movies with our daughter present because every other movie has a glorified drug or sexual title or movie cover. This is absurd for a service that is widely available and accessible by kids, especially on gaming consoles (i.e, PS3, Xbox). Netflix does not offer a search option whatsoever on the PS3 Netflix service, which forces consumers to look at every single movie to find one to watch, making it impossible to bypass inappropriate movies. This is unacceptable and a direct failure of the Netflix service to provide consumers with effective control of the content being displayed.

Netflix is a leading movie service, with the convenience of "Watch Instantly" being a major key player in their promotions. It is also implied that new movies are added all the time. But as low class distasteful movies are frequently added and the company fails to implement a "filter" feature for its console application, I feel that the value of the service is diminished and consumers are cheated out of a service they are financially supporting. It is physically and economically exhausting to expect the advertised entertainment of a service that continuously fails to provide tasteful movie selections and filter/search options.

They will not stop charging my credit card and I have contacted them three times over the last 7 month. Each time they say they will cancel the membership but I am still being charged. I called today and asked for them to credit my account, they said that is impossible. So now I have to do a charge back at my bank. This is taking too long. I think Netflix has a fabulous concept, I just wish they could get their act together.

New releases are typically a month behind the street release date. I'm thinking of switching to the Blockbuster plan. Just fed up!

The movie is broken. I did not get to look at the movie. I put it back in the mail.

I paid $117.00 for a year subscription and they still charge my credit card. Since I did not have $1.00 on my card, they have put my account on hold. They told me no refunds. I still have money with them and now they refuse to send me any more discs or movie streams. Scott spoke horribly to me. He made me fill like I did not pay any money at all. This is unacceptable. How can a company keep your money? This is unethical and they need to be stopped.

I will never rent from Netflix again. If you are smart, stay away from this company. They are a scam. They keep your money and tell you there is nothing you can do about it. The joke is on me. Brian was courteous and more understanding. However, this company is a scam!

Do not purchase gift certificates from this company. I purchased a gift certificate for three months of the one DVD (plus internet Watch Instantly) plan at $8.99 per month. I emailed the gift certificate to my son, who attempted to use it but was blocked from redeeming the certificate without a credit card. He does not have a credit card and therefore cannot redeem the certificate. I have requested a refund from Netflix but they have denied me on the basis on a generic "No refunds" policy. As far as I am concerned, they have stolen my money and they will steal yours as well under similar circumstances.

Netflix states two reasons for requiring a credit card at redemption: 1) For your convenience, meaning for uninterrupted service at certificate expiry, and 2) as a guarantee against loss for lost/non-returned discs. The purchase agreement for the gift certificate clearly states the purchaser of the certificate will be held financially liable in the event of a loss associated with the redemption and use of the gift card, so the guarantee required of the recipient is superfluous. In any case, the original purchaser of the gift certificate is never released of this liability. Meaning, Netflix will not provide service in the case of gift certificate redemption without a double credit card guarantee against loss. This seems unethical and, in my humble option, illegal as well.

I was very disappointed with the way customer service talk to their customers. I was charged for a movie that they said was not returned. As they searched, they have found out that it was returned. Instead of returning a credit that was charged on my account, they just told me that I will get a two months free. As I found out they never give two months free and charge my credit card again. When I called to get this resolved, the customer service that I talked to didn't even care and can not do anything to help me. I ask for a manager (Mitch G.ID# 89117) who told me that they will not credit me because I should call the bank and file a dispute because the credit card is no longer active. That card should be active for me to get the credit back. I will tell every one I know what kind of business they as running. I would even report this to the Better Business Bureau. I was very frustrated and disappointed.

I have received a bad disc from Netflix and I can find no phone number for them on all their sites, which only seem to hype their service.

I was a subscriber of Netflix for about 10 years total, and I was mostly very satisfied until about three months ago. They must have changed the way they operate their business in late 2009. I started to see 'Very Long Wait' status in my top ten most wanted new releases for weeks. I waited and waited and waited, but the status never changed from Very Long Wait for more than two months. I ended up renting all of the new releases I wanted to watch on iTunes after waiting for two months. I decided to leave those movies in my queue and watched what happened for another month. They are still in 'Very Long Wait' status. Unbelievable and it's not acceptable. I think they are buying a lot less DVDs and want us to watch old and mediocre movies on instant play. I did that for a while and grew tired of watching the movies I couldn't care less.

So, I cancelled my membership today. On cancellation request page, they don't let us write them why we are canceling. Obviously, they don't want to hear from us, and they don't care about us. Very sad, Netfix. You guys used to be great. Movie rental fee is $3.99 per movie on new release. I wanted to see that Netflix is never provided for 2-3 months.

I ordered a Roku HD media player and it arrived sooner than expected. The experience with the player and Netflix has been great. With the Roku player and the $8.99 monthly Netflix account, I've been watching a wide selection of TV shows and movies. I would highly recommend this.

Netflix queue times are horrible. It should never be three weeks to view a new release. Clearly, no concern for customers and Netflix provides no useful information on when and what queue times are. Also, no useful way to complain other than via phone call and thus without email option. No way to prove how many actual queue time complaints there are. I'm going on 8th day without DVD despite the new releases being multiple weeks since initial release. I will soon vote with my feet. Too bad.

Netflix is still "throttling". I got my brother a gift subscription for Christmas with two DVDs at a time. I do four at a time. I've been a member for years and years. Yet my brother gets his DVDs right away and I have the same ones on "very long" wait and can't get them. For example, he got "Hurt Locker" weeks before I got mine and we ordered at about same time. I'll never give a Netflix subscription again and I am real close to dumping them and going to Redbox. I am not receiving the value that I originally paid for.

I didn't get the movie I order for a week. I don't think it's fair when I am finished with a movie and return it I don't get another for a week. I returned the movie by Wed. and didn't get another in the same week. I really should have watched (2) movies a week. Would it be fair to you if I didn't send my money to pay them for their services? They didn't even bother to send an e-mail stating they were sorry for my inconvenience.

I had family in town and ordered movies to watch for them after the big game, Super Bowl (Go Saints). I guess the joke was on me. I should expect from them one week without pay for rental that I didn't get or (4) movies in one week. Your attention is greatly appreciated in this matter.

Add us to the list of disappointed Netflix customers. We have been members for approx. 3 years and never had problems until the last 3 months or so, anything recent in on a wait. We've had our top movies listed for months now and they don't come. Luckily, I have kids so they don't mind a couple of older choices, but that was not the point of our subscription. We will not remain members for much longer. I'm finding we are have to use our local video store or Redbox if we want a movie and still paying our monthly fees to Netflix.

We subscribed to Netflix some time ago and I have not received a movie in an extended period. How can I get in touch with them?

What is happening with Net Flix? Most of the movies in my queue are either "very long wait" or "long wait". This was never the case just a few months ago. I am getting close to cancel my membership. Too bad Net Flix has no contact e-mail for this type of feedback.

I have been waiting for over a month now for the movies I requested. It seems like there is an unreasonable wait for anything released within the last year. I have been a member for several years, and I have never had so many movies classified as "very long wait." It is ridiculous.

I've been a customer for years, since they first started the business and used to get movies as soon as I put them in my queue. Now that they have grown their business and have a lot more customers, it appears they have not changed their purchasing strategies. Folks at Netflix - more customers means more inventory is needed! My top 25 movies are all in some form of "wait" list! This appears to be regional as my friend in another states puts in the exact same movie and they get theirs right away. It would appear the Manchester NH distribution center needs more inventory!

I used to receive over 18 DVD's a month on a three-disk plan. Now, I'm lucky if I get nine. I live at WI and one out of the three, always come from a CA location. I'm getting ripped off and thinking of cancelling my membership.

Netflix has obviously gotten too big for their own good. It used to be we would get up to six DVDs each week with our three-at-a-time plan, often receiving new releases with no problems. But in the last three months, we now only receive maybe three for the whole month. Every title in our queue is either long wait or very long wait, even for titles that have been out for a while.

Frustrated that I was paying for a service that I was not getting, I called Netflix customer service. The lady I spoke with simply gave me the company line that they're monitoring usage and hope to serve the customer better in the future. But no explanation of why this is happening or any suggestion except that I should add older titles and watch those in the meantime. Yet that makes no sense because once a title becomes available I'm left out in the cold because I already have DVDs at home. DVDs that I do not want. I've given up on Netflix and am now trying Blockbuster online. We'll see if they're any better. At minimum three months of paying for a service that was not provided. Poor customer service. Little sympathy or sense of responsibility to their customers. This company has gone downhill fast.

Netflix is using "Rent The Hurt Locker (a newly released to disk movie) today" as a come on in their ads on MSN today but in fact, I have been trying to rent it for over a week and all I get is, "it will be a very long wait". I am not getting what I am paying for as an established customer and supposedly new customers are able to rent it.

I have been with Netflix for over a year now and up until a few months ago, I was able to get movies from them twice a week. And now after being with them for as long as I have, I am barely even getting movies once a week. Also I had to file a formal complaint with the postal service last month, because it was taking up to 6 days for them to get my movies. While the postal service was monitoring Netflix, I was able to get my movies on time and now that they are no longer monitoring them, they are back to taking forever to get my movies.

I filed my movies Thursday as missing, because Netflix had not received them yet, and Netflix didn't send me my movies out that day. Instead they waited till the next day to send me movies and I filed them as missing around 11 Thursday morning. In fact,they didn't send me any movies until after they received the movies I sent back to them. I sent the movies back on Tuesday, because Monday was a holiday and they didn't get them till Friday morning, the day after I already filed them as missing. There have been several times that I have filed movies as missing and then all of a sudden, either later that day or early the next day, they seem to find them. I am sick of not getting my movies. They say unlimited rental, but they are limiting my rentals. This is aggravation to my nerves due to not getting my movies on time and also not getting my money's worth out of the service.

I've never really had any issues with Netflix, but in the last few months, I've noticed that every movie I put in my queue is either short wait, long wait, or very long wait. I read that a very long wait could be 3 to 4 months? What is the point in having a subscription if I have to wait that long for a movie? I'll just go to Blockbuster. In fact, I'm seriously considering Blockbuster online.

I keep getting charges of $15.12 on my credit card from Netflix and I don't have an open account with them. The phone number they list is not active and directs you to an overseas directory number. That charges $3.70 just to dial it. I can't find any other way to contact them. It caused several months of unauthorized charges.

I received back 2 copies of the Tudors (Season 3) which I had just returned and have already viewed. I would like my next 2 selections in line sent to me upon return of the 2 I just sent back.

I returned my video & was charged $14.95 for a tape I do not have. I want my money returned asap!

I continue to receive damaged DVDs that are unplayable. It occurs 4-5 times a month. Sometimes, I can advance the DVD past the damaged part; sometimes I cannot. I have complained to them about this before and there is no change in this bad service. Their quality control is inadequate.

Few days ago, I subscribed for free trial for the first time using Netflix. But there is about $5 charge from Netflix in my credit card.

UNABLE TO CONTACT THEM!! they sent me an e-mail stating my address had been changed "according to postal regulations" they changed my name to "retired" i was unable to reply to their e-mail--it was returned. there is no phone number or mailing address on their website.

Basically, we enjoy the service. Hope these situations don't happen very often.

Netflix is getting really bad about fulfilling the movies in the queue. I had been waiting on one movie for almost 3 months. This is totally unacceptable to me. I have called and the only thing the person says, well you have 6 other movies at home. I am paying for 8 movies at a time and over $50.00 a month. I am seriously thinking about cancelling this service and just going to the video store down the street from me. Netflix is no longer worth it to me.

The disc I received turned out to be damaged and wouldn't play. I am sending it back this morning.

This is my second month with Netflix. Last month I got every DVD I asked for. This month, two weeks in a row, I've had an empty queue on Friday and not gotten my number 1 selection (which had been in my queue for a month). If you don't get a new release when it first comes out, it could be months before it is available. I just got off the phone with Netflix and was told that I should consider using another DVD provider. That I will.

I have subscribed to Netflix Blu Ray DVD movies. Of the 5 movies I have received 3 could not be played and 1 skipped. It is very frustrating when I ready to watch a movie and it won't work. I don't know if there is quality assurance to make sure that the movies that are sent to the customer are viewable. I mean they advertise quick mailings, but when you take into consideration the hassle of having to return the movie and wait for the replacement to show up it is almost a week. On top of all this there is no way to e-mail the company directly. I will give is a little longer but if I continue to experience these problems I will have no choice but to cancel.

i enrolled for a free trial with netflix and i chose to put my account on hold-no fees were charged to my account during that time-i cancelled my free enrollment/trial membership sept.13th 2009 within the period allowed and yet i was charged $15.21 on my american express account- Oct.15th 2009-please reverse these inacurrate charges-thank you-

When you sign up you are supposed to get a 2 week free trial. I never received a single DVD shipment during that 2 week trial despite having over 20 DVDs in my queue. All DVD were listed as "long wait". I kept my account active for a month and was shipped a total of 6 movies per netflix. I only recieved 5 of those 6 movies. When i called to report the DVD lost in the mail I was told "due to the high amount of dvds reported missing at this address we are terminating your account". I have lived in this house for 20 years and this was the first time anyone at this address has signed up for this service. I only reported one DVD as having a shipping problem. Today I got an email stating if I did not return the movie in question within 14 business days my credit card will be charged. This company is one big scam, better off to rent the old fashioned way!

This is not a complaint, but rather high regards to the Netflix Company.

I've had the Roku Box (for streaming video) since it came out a couple of years ago. In the beginning they only had a few movies - but after a month or two they really got busy and put a lot on there! When the grandkids are visiting - there is always something for everyone. Very good variety now. I've never been over billed or had a movie that I sent back get lost (although I'm sure it happens from time to time) Bottom line - Our family loves our Netflix!! Best $99 I've ever spent. And I think they cost less now too!

Any movie that hasn't just been released to DVD tends to be scratched and will skip. Only a couple so far have been unplayable.

I cancelled my subscription to Netflix effective October 18, 2009. I neither ordered nor rec'd any movies for the month of October. As a matter of fact, the last movie I rec'd in September was not "viewable". However, my credit card has a charge of $5.39 for October. Please credit my account and stop any further charges.

i NEVER received a dvd and told them so and cancelled my account prior to that and they still charged my bank account $4.99 twice and then $14.99 because I did not return a dvd i never got.

I am so disappointed that Netflix don't make available Online watching for Mac PowePC.

I had purchased a gift subscription for my daughter for three months in December. I have just realized they continued charging my credit card for six months beyond the subscription. $127.79

wrong, and it is $15.21 for two weeks, please cancel my account.

I await your reply.

Of the last 7 movies, which I received from my Netflix subscription, 7 were unplayable. Of the last 12 movies received, 9 were unplayable. Typically, they would play until over half through and then freeze or return to the beginning. It didn't matter if the disc had been cleaned or not.

I have complained, countless times, to Netflix including a letter to CEO Reed Hastings and have never received one word of comity. The company has no visible "customer service" department and appears to be interested in taking subscribers' money without responding to complaints.

unable to contact individual at netflix to obtain refund/explanation.

I have received about 8-10 dvd's that freeze at the end of the movie. This guy took no responsibilty for netflix's low quality of movies. Tried to insintuate I was lying or that was my machine. He was really rude. Dont get enjoy good movies from netflix

I was given a one year Netflix gift subscription, paid in full and I had to give my credit card to activate my gift. I had no intentions to buy or use my credit card with Netflix but was required to activate the gift. The activation was for Late June 2009 to Late June 2010.

I began to use Netflix and received dvd movies for almost 3 months and then I was blocked from getting anymore dvd movies or have access to my account. They claimed there was something wrong with my credit card. I verified my card through my bank and saw that it was still good and had money in my account.

I called customer service and spoke to Ellie M. on Sunday August 23, 2009 at 3:10 PM. She stated she was in based Oregon and had the authority to make decisions and had the same authority as any manager. She informed me of this after our lengthy conversation as to why she would not activate my paid account and I asked to speak to a supervisor.

Ellie told me that my credit card was not valid and therefore would not activate my account. She refused to honor my pre-paid gift card that was paid in full for one year of service. I told her she was basically aiding Netflix to steal my money by means of fraud and not fulfilling the terms of the prepaid Netflix rental paid in full for one year. I had only used 3 months of a paid 12 month contract.

I told her my card was valid and had sufficient funds to cover any dvd they sent. She asked me if I wanted to cancel my service that there would be NO REFUND. I asked for the remainder of the gift to be honored. Ellie then said we have covered all the issues and she was going to hang up even though their policy is not to hang up first. Ellie M. then terminated the call and left me holding a dead phone.

Thanks Netflix for treating your long term customers poorly.

Over the last month July-August 2009, I am furious with Netflix. I have waited for one movie for over a month. I called to inquire and they said they have had abnormal requests for the movie. Today, I notice that 7 out of 29 movies in the queue have "wait" listed. I can never tell what movie I will get. Suddenly, the top 4 have 'wait' and they are NOT new.

It is not right that there is no good way to register a complaint other than calling the phone bank - I don't want to get mad at the operators.

I feel Netflix is falling behind on their inventory and needs to catch up before their customer base gets fed up. Like Me. This service needs fixing.

I had the 2 week trial first and everything shipped really fast.After the trial it started to get slower and now when i send my movies out on Thursday i should get new ones by Saturday,but instead i get them on Monday.Why is that?Mailman still comes Saturdays!I am still paying the same amount of money than i was before.

Another thing,how do you pick the people who will get the new releases?I was waiting on a movie last Tuesday,but didn't get it.This week i was hoping to get the new Simpsons season,i still didn't make the cut.How do you decide on that?Maybe you should order more copies,because i've been waiting for this season for a year!

During the 'free trial' period the turnaround was great. I watched the movie and sent it right back. They would check it in and then send me a new movie immediately. Now after three weeks they send me a supposed 'bonus', an extra DVD. They then instructed I needed to return 2 DVD's before they would ship another. In addition , when I did that, they did not ship the next out for 4 business days.

I subscribed to netflix because they offered a free trial of 14 days. if you cancel before your 2 weeks your not supposed to be charged. They took over 20.00 from my bank account and i cancelled the same day. When i called and spoke to the customer service rep. he said OH WELL!! TOO BAD. i am very upset with the poor service and lies from this company!

I signed up for Netflix thru a United Miles promotion for the frequent flyer points on May 14, 2009.

The United Miles promotion was for 4,000 frequent flyer miles which Netflix refuses to give me even though it was their system that messed up.

Netflix probably does not honor other promotional sign ups as well. It was their system error that dropped my United Miles sign up. Their customer service person saw it was signed up thru United Miles on May 15,2009 but due to a technical glitch someone removed my mileage sign up # sign up from their system. They admit technical issues during that time frame but still refuse to give me the points that I signed up for.

I have been working hard to earn points and this is the first time I have signed up for anything based on a promotion and it will be the last time I do.

I only kept if for 2 months because I was waiting for the points to show up in my account. I finally called and asked about it and that was when I learned they would not honor the promotion and denied my signing up as a United Miles Member.

I started out with a 2 dvd out at a time plan on a monthly membership with this company and when the trial period started for my membership, the movies came to me quick and without delay. But then to a big disappointment, I started receiving broken dvd's, lost dvd's, very sloooow shipments of dvd's off from my rental queue. Then there were times I only received 1 movie and not "two" like the plan I subscribed to. Also, there were extremely long waits for movies on my queue. They sent me movies that were not taken out of my queue in order. Service was absolutely horrific and a nightmare from hell!!

I'm on a medical retirement and watching movies is one of my few outlets. Infomercial TV is a bust so Netflix seemed the perfect answer.

I used my membership to the max: the 3 at a time deal -- $20/mo. Netflix decided I was over using it. I began getting numerous cracked DVDs from them. Not only cracked, the SAME cracked disc 4 times in a row -- just playing games with me, slowing down my usage, subtracting value from my membership.

We returned last week's film and have not received another film this week. Can you explain why. Thank you.

The DVD we received of The Reader was extremely defective with many blanks. This is the second defective DVD we have received. We do not want another copy of the same movie, but would like an extra DVD in its place. If we get another defective DVD, we will probably cancel our subscription and use another source.

i was doing math formulas at a couple web site when a POP up ad from Netflix which was super annoying. these people just lost a future customer !

Tried to cancel several times by email. Cound not find a phone number to contact them directly. After cancelling in October 2008, was still charged for another 3 months. Was not sent any movies and did not receive any in that time.

I had a Netflix gift subscription which was near the end of its term. I received an email stating that the subscription needed to be canceled to avoid payment for the following month. I called to cancel. I later found out that they canceled the remaining time left of the subscription, the already pre-paid time. When I called customer service to ask why I was unable to use my remaining time they stated that I had already canceled my service. The supervisor Carl, continued to repeat himself and was of no value. Carl only wanted a new subscription to be restarted for the service, that had already been paid for, to be used. He wanted me to pay twice for one service. Netflix canceled a prepaid subscription, did not refund the money for the unused time, and severely mislead their customer. Netflix is clearly only interested in making sales and not retaining customers.

Presently I have waited 7 days for Netflix to notify me they have received a dvd I mailed from my post office! I doubt I will be given credit should they ever claim to have received it. I have notified my credit card not to accept charges from them.

Approximately 2 1/2years ago, my father gave me a Netflix Subscription for my birthday for one year. I sent for the movies, watched them and returned them back to Nerflix. I just found out the Netflix has been billing me for over one half years. Netflix has been taking Thirty Two dollars out of my account that I did not authorize. I called the customer service number and spoke with one of there representatives and explained to them that I never applied for Nexflix, my father gave me a subscription for my birthday for one year.

the representative checked the system and told me that I did not cancel the subscription. I told him I never order the services. I said check and you will find out I never order any movies after my subscription expired. I was told they sent me an e-mail telling me to cancel.

I told them I only use my e-mail to book flights only. I was told they would refund me only Thirty Two dollars. I told them they stole hundreds of dollars out of my account and I wanted my money back. the representative told me he could not help me any further. I tried to e-mail Reed H, CEO of the company, he has no listed e-mail. This company stole my money and I want my money back. I sent e-mails to every address I could find leaving them my telephone number, I did not receive a call-back. I need assistance in recovering my money.

About 4 months ago I notifyed netflix that my email address would be changed to Charter.net instead of Earthlink. I have not recieved any movies since then. I did not try to keep track of how many times it was charged to my credit card account. I would like to be reinstated with Netflix. I do not think this should require legal action.

took money out of my bank account without permission. do not want to be a member would like my money back!!!!!!

I hve been trying to cancel netflix for over a year but I still get charged on my credit card. 4/10 charged $21.50 4/10 charged again $21.50 and again on 4/10 $21.50.

I have had a Netflix subscription for over 3 years. Since I am hard of hearing, I specifically look for vids with caption coded[cc] so I have an understanding of what is going on. Those without the cc are not rented. I am receiving more and more that say they are coded but are not. such as Truman, The Dog Whisperer Season 3. Many others but these I have now. I have tried calling (very difficult to find number) but of course they can not do anything. Just wanted someone to know the situation. seems like I am wasting my money on the subscription.

Wasting my money purchasing a video subscription when there are no captions on the vid.

Have used this service for 3 yrs. Their service has now hit rock bottom. Make it differicult to contact them as they hide their phone number on the site. Had a problem 6 weeks ago contacted them and rep could could have cared less.Then they send email to see if problem was resolved. I responded,that it was not. Never received another response. Now they send films not even in my Que????

I ordered a subscription to netflix back in February and since then i haven't recieved any movies at all. Therefore, i would like a full refund that i was charged to my credit card.

We agree to have one DVD all the time, but after all Ntflix services start to change, no more one video after another, start take one video por week, or sametime none, I call and I have non-professional anwser.

Cancel the service, I am tired to be Rip-off by NetFlix Management Mr. R and Mrs. Cristina and Alina!

I was using Netflix and was a happy customer for about 3 months. I accidentally mailed in one of my Playstation 3 games. I watch DVD's on my PS3. This Playstation 3 game was $60. I realized it that same day but the mail had already ran. I got online to my account and there was a button to click on that said what to do if you mail in a personal DVD It gave me a phone # to call. They told me it would be no problem and they would mail it back as soon as the rec'd it. They also said it could take up to 2 wks.

I waited and 3 wks and finally I rec'd and email saying that I mailed in an empty sleeve. Which is totally ridiculous because I know I mistakenly put the game in the sleeve. I know if I had accidentally sent in some random DVD they would have returned it. But, because it was a popular,expenxive PS3 game it is some how lost or destroyed (which I highly doubt). I tried talking to the help center who did nothing but give me the run around.

There is no phone # to call and they only give me an address. I am going to have to write a written letter and mail it to this address. I know one of the employees probably pocketed my game and there is nothing I can do about it. I have cancelled my account and will be writing a letter. They do all there business by internet but I have to write a letter and mail it. There has to be a way to track the employee that checked in that empty sleeve.

I lost a brand new $60 PlayStation3 Game.

I cancelled my account with Netflix due to the fact they have slow turn-around time and the new releases were always a long wait. We decided that we would rather put the $15 towards purchasing one DVD that month. I received an email stating that they were going to restart my account. The problem is that there is almost no way to contact Netflix. They have no contact email or phone number listed anywhere on the website. They claim that you can contact them directly through the help center. But the help center is joke and just takes you around in circles.

there was a crack in the dvd cape Fear, and I was unable to play it. I am therefore returning it without having watched it.

The service itself has been OK so far (customer for about 6 months), but since this is a web-based business, the website is terrible. In my experience, I think most people are more interested in choosing popular New Releases for viewing. However, the Netflix site breaks the New Releases into genre and the ones listed on the popular New Release page are NOT NEW! Most of them have been our for weeks or months, and some are already showing on cable movie channels. In every case, I have had to search a different site (Blockbuster, Moviegallery, etc) to see a list of the newest releases, and then search those titles on Netflix to find the selections I want. Just seems like a waste to pay for this service when in most cases I can go straight to the rental store down the street and find what I'm looking for and watch it immediately, instead of having to search multiple web outlets to find a movie and then wait for it to be shipped to me.

Netflix ha been charging my credit card a monthly rental since December - and I haven't rented any movies in this time period. How do I complain to them? They have no phone. I see nothing on their web page to lodge a complaint.

my credit card is suffering!

During the past couple of months, at least 3 out of every 5 DVDs I have ordered from Netflix have been damaged and would not play all the way through. There is no way to contact Netflix by email. I called their customer service department, and some guy just said that if the problem becomes excessive, they will look into it. But it has already become so excessive that every time I sit down to watch a movie, I expect it to fail, and it usually does. The customer service guy also gave me the bullshit about maybe its my player, which I expected him to do. It's always my fault, of course, not theirs. They have no quality control. If they didn't have titles that the rental stores don't have, I'd cancel today and tell them to shove it.

I cancelled my membership with Netflix in November 2008 and have not re instated this membership eversince. To my surprise Netflix without my authority used my Checking/ATM account with Bank Of America and debited it with an amount of $9.71. I view this action by Netflix as most unethical and I would go as far to treat this as fraud. They should explanation their actions and I will be taking this up with my bank Thank you

we downsized in Dec. '08 and did not move until Mar. Dec we filled out a hold on monthly mailings and charges until after move. We have not turned back Dec.disc and received none. They have no phone site to cancel. We will return Dec and again try to cancel @ website. We are being charged for 3 months with no service or avenue beyond misleading website links.

I was give three free months of Netflix as a Christmas gift. Many months after the three free months had ended I happened to look at my bank statement more closed(due to tougher economic times) and noticed that Netflix had started charging me $9.62 a month.

I spoke to a customer service supervisor in Portland (Sandy W.) and was told that these gifts (like Free Trials) morph into official memberships automatically, and that it is My Responsibility to let them know if I didn't want said membership. A gift is not a gift if it comes with strings attached - it is a booby trap. I wrote a letter to their headquarters in Los Gatos, CA, to my bank (based on what exactly to they release funds to Netflix?) and to NY State Attorney General's Office, Consumer Fraud.

I signed up for the one month free trial. They sent me a dvd and I sent it back. They tried to say they sent it almost the day I sent it back and that my free trial was over in three days. Although as I came on their site to check my account and my que, a message told me to upgrade my account to a more expensive one. It also said I would be paying more in a few days, not in a month. I tried to contact someone on their site but they don't have an email address for complaints. They have a button that says contact us, but it is a button page.

I canceled my account and they gave me a list of options why I did it, but none of them was close to: You renigged on the one month free trial and tried to trick me into signing up for an extra movie a week at my expense in a couple days, when you know I still have about 15 days left by playing games with the dates. That is what the option I would have liked to have told them. They try to slow play customers out of their free month and then, get this, the movie selection is not new releases. I decided I can go to the RedBox on the corner cheaper, faster, and I never get lied to or cheated.

None, if I had tried to make them account for what they did I could have stalled about cancelling my account, but instead, I decided it was NOT WORTH IT. I canceled right away and didn't get ripped off, but they tried!

For several months (Nov., Dec., Jan, and Feb), you have deducted $9.53 per month for a membership I did not sign up for. Charter had one of those come on ads for a FREE laptop computer where you had to answer a meriad of YES or NO questions. I did not finish the questions. I answered NO to all questions and here I start getting Flix movies. I received 3 movies which I did not watch but returned unseen. I believe you owe me a refund for the amount of these months.

Netflix has been charging my credit card account with a current bill as though I had taken out their services. I gave a gift of a three month service to my son-in-law and they accepted that graciously but I did not want to use their service. I want them to stay away from my credit card from here on out.

$13.99 so far.

Live in a rural area with the nearest rental outlet 30 miles distant. The ability to get DVD's without the travel required is obvious. I'm a disabled retiree and have the time to watch multiple movie daily. Cable connection is non-existent, and satellite programming does not appeal to us. I joined NETFLIX at the 3@time plan and found the service good. I elected to increase to 7@time but when my queue of historical and documentary movie was depleted my service dropped dramatically. My NETFLIX queue would indicate 'we expect to ship a movie tomorrow' day after day without any movie being shipped.

I called NETFLIX customer service to find out why no movie where being shipped. Their response is 'we have a hugh increase in customers and our wait times have increase dramatically. OK I replied, but when can I expect a movie? The answer was a 'I dunno', Would you please tell me what the estimated times for short, long, very wait is. Their rep was necessitated to reply so I persisted and found 3,7,14 days is their best estimate. So I replied that I can't justify the 7@time without some service and asked to DOWNGRADE MY SERVICE TO 3@TIME to which the rep replied good idea!

STAY AWAY FROM INCREASING YOU'RE AT A TIME ABOVE 3. NETFLIX is actually PENALIZING HIGH TIER PAYING SUBSCRIBERS with decreasing availability and extended delays. I suggested to NETFLIX via shareholder channel, since their is no way that a customer can complain, that MANAGEMENT IS NEGLIGENT IN RESPONDING TO INCREASED BUSINESS, sound weird doesn't decreasing service to high tier paying customers?

I wonder how many American Businesses would like to be in that position? But considering the incompetence and arrogance of upper management exposed lately I shouldn't be too surprised. NETFLIX management has no feedback channel for customers to formally complain so I guess 'arrogance is bliss'. I'm not seeking any legal action just hoping that this alerts NETFLIX customers complimenting increasing @time plans.

The service has become a waste of money. New releases may take 2-3 months to receive. I have begun going to the video machine at Walgreen's to get movies that are still sitting on the top of the Netflix list after two months. Today I cancelled it.

I'm trying to access my account, which is contracted for four (4) cd's at a time, my credit card account is faithfully charged by Netflix. I was informed that only two (2) cd's were left in my queue, but due to innacceability can't ad more.

Simple, (1) fix the problem or (2) cancell my account. The latter is most probable as the attention you provide has not proven reliable.

I order a movie and it wasn't what I thought it was I have made a mistake can I get another movie.

Netfix is a fabulous service when your are on their standard 3-movies-per month plan. However, their turnaround speed decreases significantly when you sign up for 4 or more movies per month. I have been a Netflix member for over 5 years. For most of that period I have been on their standard 3 per month service. There is a post office at my work, and for the entire time I have been a member, I have returned my movies there on my way to work. 2 business days later, I receive new movies waiting for me in my mailbox when I get home. (For example, if I drop a movie off on Monday morning, I have new movie delivered on Wednesday. If I drop a movie off on Friday, I get a new movie on Tuesday.) Only 5% of the time does it take more than 2 business days to get a new movie. HOWEVER, whenever I change my plan to 4 or more movies per month their service slows down SIGNIFICANTLY. 50% of the time it takes 3 business days or longer to receive a new movie. As soon as I change back to the 3 per month service, the turnaround time goes back to 2 days. Because I love the Netflix service and want more than 3 discs per month, I have tried increasing the service on 5+ different occasions, always with result that the turnaround slows down. In frustration, I always change back to the 3-a-month plan. Since I have always returned the movies to the same post office at the same time each day, I find no other way to account for this service slowdown other than it must be Netflix policy to ship discs less frequently to customers on 4 or more discs per month. This is extremely disappointing and dishonest practice.

I am a widow, and noticed that I could see FREE OF CHARGE whether I would like to become a member of NETFLIX who advertise on your AOL - When I said o.k. Too late I noticed they wanted my credit card details. At this time I tried to cancel. They have all the information on my mastercard and it frightens me. I am living on a fixed income. Plase make them cease and have them send me in writing that I am no longer enrolled on Netflix.

I have had Netflix for quite a few months. They were very good at the beginning and I was very pleased with their selections of foreign films. But for the past 2 months, I have received 50% of my movies damaged and unplayable. They were quick to respond to my mail inquiries, and a few weeks ago, I called to complain in person. Their response was to send me two more of the movies on my list for free. However they were unplayable too. I have my most recent damaged one, looking at the back it is so scuffed and scratched. It is difficult to understand the movie when you can't get all the audio and the scene skips. I called and canceled. And since I have read so much about them continuing to charge, i am going to call my bank tomorrow and cancel my credit card. I'm not taking any chances.

hoping I don't have illegal charges on my account after this.

Received a gift subscription and was asked for my credit card to activate the service. I then cancelled (indicated I was not interested in continuing the service) and have been unknowingly billed for over a year after (auto draft on my account). I had not received any contact via email or by US mail after I had cancelled the service, so assumed all was well. Prior to that when the service was active I received information from Netflick on a very regular basis. They will not issue me a refund on the over year of service I did not use - that I had cancelled.

Billed for over a year for a service I had discontinued.

Netflix does not have enough copies of current releases - the waits are far too long. I'm cancelling & going back to the video store.

My experience with NETFLIX mirrors many of the other commentary listed. As i watch a lot of movies my account was throttled, delays were longer, broken unplayable disc received and customer service was of the "whatever" attitude.

Unfortunately in my case, the squeaky wheel did not get oiled. My membership was canceled was informed that i could not renew a membership or contact them again. If i attempted through any means the company would call the police. welcome to the worst in corporate America. Sucker a customer in with false promises:"unlimited movie rentals", not honor the promise and refuse to do business with the customer who complains about the disconnect.

NETFLIX owes me over $300.00 and won't pay!

I had an account for 7 years and my wife decided to open her own account but changed her mind. She was unaware that the canceling of her account didn't go through. In spite of the fact that she never logged on and never rented a thing, they still charged her. We found out about the account 2 years and 4 months later after Netflix sent an email bringing the mistake to our attention. When I called they agreed to give me back 3 months of fess. Not my 2 years and four months totaling over $300. I told them I was leaving after 7 years and they couldn't care less. It is apparently their policy to wait till they have hundreds of your dollars before a obvious mistake is brought to your attention.

I cancelled the same day I joined. Never receiving a single movie. I got the confirmation you cancelled my account, but, yet when I go into my bank account today, you have deducted $5.38 for Netflix. Why did you do that and when will you refund my money!!!!

I keep getting Netflix pop-up ads on my computer. I have no interest in this, and I feel my privacy is being violated.

Cancelled service on 12-11-2008. My acount is still being charged. When I checked my acount, 01-21-2009 it showed my account was $15.14 after I had cancelled service.

Since I am on a fixed income, my account is kept very close. wen i don't acount for those charges, the bank charges an enormose fee for overdraft. i did not account for that charge from netflix, after i cancelled. Those charges will never be replaced. Netflix wont publish a phone number to issue a complaint. i will contnue to try and contact netflix, if not i will issue another complaint.

I tried the free trial offer in July 08, recieved 2 movies,not really the ones I wanted, but nevertheless I recieved them. For health and other reasons I have neglected to return them till now which is January 09. I called to see what we could work out, since I have now paid them 97.30 at the rate of 13.90 pr month for 7 months. I wanted to know if I returned and canceled my account could I at least get some of my money back. Even if I kept the movies it should be more than say 40.00$. But they were unwilling to do anything.

So I kept the movies and cancled the account, and they made a lot of money off of me. There should be some kind of limit to how much they can continue to charge. If I hadn't called I suppose they would have kept on charging my cc. They have got a real good (what I would call scam) going, and I think some regulatory agency should look into it.

Was directed to site that sayed I had won a $5000. shopping spree at bed bath and beyond if I did a trial membership at netflix. The site said it would contact me by e-mail. I joined netflix I have heard nothing. This is consumer fraud.

The wait for them to contact me is very upsetting.

My daughter gave me a subscription to Netflix. In order to activate it I had to give Netflix my credit card number. The policy states no charges will be made to your card unless you do not return the DVDs. I used the service 4 times and returned all DVDs (Netflix shows them checked in) but when I went on line to select another DVD, I was told there was a problem with my credit card and to verify it. I clicked verify and made my selection. Then I tried to use my credit card the next day only to discover the bank had placed a hold on it.

It seems Netflix attempts to charge $1.00 to your card each month to verify the card is still valid. The Credit card company sees this activity as fraudulent and puts a hold on your card, then cancels your card and re-issues a new one to prevent further fraud. Now, I have to wait 7 days to get a valid card replacement. Netflix does not advise you of this procedure in advance so you can advise the credit card company. I have 2 months left on my gift subscription but Netflix refuses to honor it until I give them another credit card to replace the one they managed to get canceled for me.

1) I was without my credit card until a new one could be issued because Netflix uses a fraudulent procedure to check for credit card validity. 2) Even though Netflix caused the SNAFU they refused to continue to honor my unfulfilled gift certificate until I get my new card.

Movie: EaGLE Eye has no voice track, can only hear sound effects. Please send another copy--returning unacceptable copy today.

Gift certificate for Xmas. Registered on line, good ujp until credit card info. do not use credit/debit cards. Called, told to borrow my daughters nbr or to get a credit card for myself. No other way to register. Basically they are trying to force me to open an acct via use of a credit card. Cannot find any info onand address or e-mail address to contact them. Hope my duaghter can get her money back! I'm not buying their [lies].

Gift certificate for Xmas. Registered on line, good up until credit card info. Do not use credit/debit cards. Called told to borrow my daughters card nbr or to get a credit card for myself. No other way to register. Basically they are trying to force me to open an acct via use of a credit card. Cannot find any info on and address or e-mail address to contact them. Hope my daughter can get her money back.

I have been billed $18.18 by netfix when I did not request [their] movies. I have seen all the movies [they] provide. Why would I rent them. Some of theem I own.

This is unacceptable to think you cannot find this return when it hits your inventory. It's bar coded and I have given you one or two days notice. Computers can prompt this as a problem when its code into stock and then they can have instructions on how to proceed.

I used Netflix for about two months, but didn't think they were on the up-and-up. I paid for 4 DVDs at a time and when I received them I'd watch them and return them the same day. I'm retired, with plenty of time on my hands. The distribution Netflix center is located about 30 miles from where I live, so I thought I would be able to see lots of movies. That didn't turn out to be the case. I think the term involved is throttling.

Even though I returned all the movies I watched immediately and the number of movies I was supposed to be able to watch per month was unlimited, in practice it was less than 16 per month, since I was sent an average of about 2 defective DVDs per month. And the replacement for the defective DVDs took about two weeks to reach me. I compare the performance of Netflix to Cafedvd, which I used for a one month. In the month I belonged to cafedvd, I checked out and watched 34 DVDs. I would have continued with cafedvd, since their service is great, but I am only interested in watching foreign movies, and their selection was limited.

For me Netflix was a waste of money. It was my impression that Netflix was taken to court for throttling before I joined up. My guess would be that throttling still when on when I was a member.

I have sent three cancellations concerning the movie DVD's but still am receiving things that I have no interest in nor had I even thought about ordering them on my original que (bad spelling). I don't want things that I haven't ordered, and really don't want to pay for those DVD/s that I didn't order. Please advise.

The last NETFLIX DVD (The Guardian) I received was damaged (cracked)so badly that I could not play it on my DVD player. I am returning it today and expect to receive another clean useable copy.

This year I have received at least four NETFLIX DVDs that were scratched or dirty and thus producing degraded visual and audio. I suggest you provide better DVD quality control before mailing out the disks to your customers.

I asked to have my name taken off of the list. I have now been billed 3 times and am not receiving any films and do not want any.

Signed up for free month of NETFLIX movies. Was billed on 8/19/08 for $5.29. Received 5 movies, all returned after viewing, have not received any more movies and still getting billed $5.29 as of 10/19/08. What gives???

No one has contacted me about the movies, or lack there-of. No one has asked if I liked the movies or their service, or if I wanted to continue.

So far, I have been billed for the one month FREE trial, plus another 2 months WITHOUT any movies or contatct of any kind other then a charge on my credit card.

I had requested the DVD Seabisquet (sp) and instead received The Adams Family and it arrived in very poor condition.

the envelope was torn as though it had been opened.

Shipping has become drastically slow in the past 6 months and now its taking them over a month to send me movies I have had at the top of my queque. They say thay have so many copies but they must not. When I spoke to them they gave me every excusse not to help. I feel I have not gotten my monies worth and I have been robbed.

I entered an offer for one month free trial and doing this for a promotion for a friend to receive ONE FREE MOVIE but in signing up as a member did not see the space for the Priority Code to be entered. I called the customer service number and explained and offer is good till October 31, 2008. He said he couldn't do anything about it - this is very wrong to have an offer to gain more members and NOT uphold there end by giving the person who is already their member ONE FREE MOVIE.

Lousy way to do business !!!!!!!!

they are taking money out of my account 2 months after the account with them was closed!

Why doesn't Netflix allow customers to go online and cancel the service by not renewing their automatic credit card charge? Instead, the only option is to cancel your account immediately, so you lose any time left in the 30-day cycle and have to send any DVDs you have back within seven days or they'll charge your credit card for them. Isn't the consumer ENTITLED to finish out the rest of their subscription, since they've paid for it? I did reach them by phone, and the rep said he had no way to end the subscription by not renewing the charge on my credit card, the fair and honest way. The only way to end the subscription is for the consumer to cancel immediately while online. This is a very rude, extremely unhelpful, and unfriendly way to treat supposedly valued customers! Isn't there a law against this kind of one-way approach? So now I have to remember to go online and cancel before my card is charged on November 10. The benefit of this policy is all for them; the consumer is left feeling very unhappy about the experience.

i did not order this netflix i try talk with them i have try cancle any thing in my name nothing work they have gone in my bank acct take money for thing i have not rec'd am now force to close down my acct from them i want my money back

The customer service we've received has been cut-rate at best. They just don't care.

We are not getting our money's worth, and we shouldn't have to go through such a hassle to try to watch the movies we order. We are paying for damaged goods. (I assume everyone else who has NetFlix is going through the same thing we are.)

We have not received any more films since we sent the last one back over a week ago. What is the problem? I would like to change to some of the the other types of films.

Netflix took to much money out of my account, then lied and said they hadn't recieved one of the movies back,and they were all mail together. In the same package. They lie when they say they won't charge you because they do on there free trail

$80. they still haven't returned to my account. I want my money back now

i keep getting billed each month on my credit card and i never signed up for any thing. please remove the cost on my credit card. thank you.

Within the recent past I have received movies I didn't order in at least three occasions. The movies I received are old, from 1960's to 1980's. Should this happen once more, I am going to cancel my subscription

No damage, only disappointment.

WE have not received a DVD from [Netflix] in the last four months, yet keep charging us $5.29 every month on our charge card. [We want them to] stop charging us and cancel our NETFLIX account immediately. Thank you.

The movie we played,FLAWLESS was flawed inasmuch as the sound was so poor we good hardly hear even when we turned up the volume aqs high as possible.

out of the last three movies i have received, two were unplayable! a 66% failure rate is hardly anything to brag about...NO MOVIES FOR DAYS!

After at least 8 months as a Netflix member, I was sent 2 movies that I know I didn't order, because I didn't want them. I monitor my queu regularly. I called to complain and they said something about it being a promotion and comped me 3 movies. I was satisfied. I was so happy with Netflix that I gave my mother a 6 month membership for one at a time. Within 2 months they sent her 2 movies that weren't in her queu.

We were both having health problems, but I finally called on her behalf, and they denied the possibility of sending movies not on the queu and suggested it was our mistake. She was willing to send one extra movie. I've monitored my mom's queu to make sure she's ok with the site, and she never put those 2 in her queu. I talked to the supervisor and she claimed that it is not possible for her to give my mother any extra movies, even though it was done for me recently. Why they are lying to me is a mystery, and the cost to them to make me a happy consumer would have been well worth it to them. I just can't understand what they are playing at. I intend to pursue this to management, and expect nothing but higher blood pressure.

Until this week I was a very happy Netflix member. At my suggestion, relatives and friends have also signed up over the past few years. I now suggest switching to Blockbuster. Here's why: Netflix ignores your selected DVDs and mails DVDs you never requested. After this happened to me, it also happened to my mother.

At that point, both my mother and I started doing printouts of our Queue lists. When it happened to me a 2nd time, I was very unhappy because it was the 2nd DVD in a TV series that I really wanted to receive and watch on a weekend when TV had nothing but re-runs. As soon as I received the email showing the DVD being mailed, I went to Netflix.com and tried to find a way to contact Netflix immediately to stop that shipment and have the one I wanted shipped the same day. To my surprise, there is NO WAY to alert Netflix to this situation from their website. It also took me several minutes to even find a phone number.

At 1:PM on a Friday (5 hours before deadlines at most post offices and mailboxes), I spoke with James. Explained my situation and was basically told that it's impossible for Netflix to send a DVD that I did not put in my Queue (list of requested DVDs). In other words, Netflix claims to have the only 100% flawless computer system on Earth and I was being called an idiot.

I asked to speak with a supervisor. I repeated everything. Nathan told me the best they could do was send me the correct DVD 3 days later, meaning I'd receive it on Tuesday instead of Saturday. I asked why NOBODY at Netflix could put a postage stamp on a DVD and get it to a mailbox within the next 5 hours to satisfy this one-time request from a repeat customer. Nathan's response was the same BS I heard from James our system doesn't make mistakes. At that point I reminded Nathan about the headlines Netflix made in the past year when their entire system went down. Bottom Line: Switch to Blockbuster because if they ever send you the wrong DVD or you simply want another title, you drive to the nearest retail store and exchange it.

One other question I forgot to ask Nathan. Aside from insisting that I had selected a summer camp movie for kids, he said that title was #6 on my Queue list. If that were true, Id like to know why Netflix didnt send ANY of the #1 through #5 titles that were available NOW instead of jumping to #6. In case youre not familiar with it, Netflix's Queue is a web page that lists DVDs you selected. You can rearrange the list in order you want to receive them. The Availability column tells you if a DVD is available NOW which is supposed to mean that if the #1 on your list says as such, it will be the next DVD mailed to you. If it says things like Long wait don't expect to get it as the next DVD on your list. As I now know, that list is worthless and youll be sent whatever DVD their computer chooses for you, even if its not on your list.

They keep sending me movie...even after i sent cancel note in the return enlope...they don't stop.

I received a movie that was unplayable. We cleaned it with an appropriate cloth, but it broke up so many times we had to give up on it. Please take this DVD out of circulation. It is a bad movie to begin with, so we weren't all that disappointed. The movie is My Man Godfrey

we signed up over the computer. we kept it for a few months and then decided that we didn't want it anymore. I cancelled it. The first time they ignored it, the second time it went through. My son checked his bank statement over the internet and found out that he was overdrawn because netflix had charged him 21.20 for something and we haven't had any thing from them since at least the middle of May.

My son is overdrawn on his account.

I received a mailing asking me to come back to Netflix. It has a priority code number and says the offer expires July 31, 2008. Nowhere on the letter is there any kind of offer except that I can rejoin, which I can do without this priority code. No where on the letter does it tell me what the priority code is for or what it gets me.

I went online to see if there was more information, but there was not. I called the number listed on the letter 5 times over a period of 1-1/2 hours during normal business hours and it rang until I got a busy signal (rang a lot of times). No one ever answered, no machine answered that I could leave a message on. I could not find a number or email address to lodge a complaint anywhere on the letter or website.

Also attached to the letter is a credit card type card welcoming me back and on the back of the card it looks like I am to put my user name and password. Why would I need a card to carry around with me when Netflix is all done through a computer? I think this is misleading advertising since it seems as though I should received something with my priority code and offer that has an expiration date.

It's just annoying and wrong.

I was billed in April 2008 for $6.47. This amount should not have been charged to my account because I do not now, nor have I ever, been a Netflix member. On April 28, 2008 promised by customer service rep that credit would be applied to my account within 10 business days. Rep acknowledged that the information on the account does not match me. I suspect this was human error with a wrong number keyed in because there have been no further unauthorized charges on my debit card.

On June 6, 2008 I was advised by another customer service rep that the customer's account was credited in error not mine. Apology extended and promised that this correction would be processed immediately with credit issued within 1-3 business days. This was then followed by an email transmittal the same day stating Due to process limitations, we are unable to credit charges directly to the card in question. We strongly encourage you to dispute the charges with the issuing bank as unauthorized and cancel the card immediately. Your financial institution should automatically release the funds back to your account, in accordance with their policies and procedures.

I do not want to have to cancel my card. One error I can excuse but I will not excuse the nonrefunding of my money. I did contact the bank initially and was told I would have to cancel my card. Bank's agent agreed sometimes human error and if nothing else is showing up it would be safe to assume such. The bank would have to wait for Netflix to issue the credit. I have just written a letter. Will see what if any satisfaction that brings.

i have been billed in january 2008 for $8.47 and in february, march, april and may for $14.83. these amounts should not have been charged to my credit card beecause i did not subscribe to the netflix program. I would appreciate hearing from you and would like to know how they got my credit card number. your attention to this is greatly

I am alarmed that this has happened to me and this will force me to close my credit card with macy's visa.

I accepted a free trial offer through Amazon and a Netflix bill keeps doubling on my master card bill.

Our bank referred us to Netflix

I signed up for a free trial and was charged $8.99 and it has only been two weeks and now they are trying to charge me another $8.99. Being that it was to be a one month free trial I feel this is unfair and they shouldn't be allowed to do so. They even stopped sending me movies to watch.

They screwed up my checking and i end up paying overdraft fee of $35.00 plus an extended overdraft fee of $5.00

We just noticed charges of $25.67 twice in January and once on our MArch credit card statement (Total $77.01).

No one in this house (both age 60) ordered anything from them.

Our credit card company, in an automated statement, said to call netflix and because of an agreement with them we would be given a credit.

After 4 hours and 5 people we are told they can not do anything becaause their system is down and refused to take a manual report of this problem.

No one from the first customer service agent to a supervisor wanted to help.

What a business.

So far a loss of $77.01 plus four hours of calls.

Although I have been paying the fee of $5.39 monthly for movie rental, I have not received a movie for approximately 3 mos. Please advise. Thank you.

DVD "How to lose a guy in 10 days" was defective, scratches all through the play area, caused freezing of movie, very annoying.

Could not play this movie!

l stopped using netflix about a year ago and talked to someone on the computer to cancel, but l am still getting charged for it. This company owes me a year's back money. l would not really have noticed it [l trusted the company when they e mailed me and said they would take care of it] but while doing my income tax showed it on my Charges. Please explain why they are doing this? l was going to come back after my year of free HBO and demand, but now l don't think so.

This morning I was on the pc and thought I might rent a couple movies for the 1st time, so I filled out all the information to the debit card. Then I was interrupted (someone came over), and I didn't even pick any movies out. So I erased the information and didn't order anything--and this company's policy says that they check your card to see if it is good, but you are not billed for two weeks. They took that money out of my account the minute the computer was shut off. Now that is rude! I will never do business with them again. I want my $16.99 put back into my account today!

I cannot get on my member page. I have been a Netflix member for several years.

I was not able to access website for weeks: http://www.netflix.com/entryTrap.html?why=cookieless

I pay $9 monthly for this service and am am no longer able to access their website. I will be canceling my account ASAP via the credit card company.

Was not able to access website for weeks: http://www.netflix.com/entryTrap.html?why=cookieless

I pay $9 a month for this service and am am no longer able to access their website. I will be canceling my account ASAP via the credit card company.

I was supposed to get the free trial. I decided not to go with it now, and I canceled my account the same day I signed up for it. When I looked at my checking account, they had taken out $9.89, and I want to know why. I would like to have my money back, please.

I no longer wanted to receive Netflix movies so canceled my order in September. Netflix continues to take money from my credit card account. I wrote a letter inside my last movie that I received telling them to stop my order and cancel my account. The movies stopped coming, but Netflix is still taking money. I wrote another letter in November to ask them to stop taking money, and again my December bill shows they have debited my account nor has returned any previous money to my account. How can I get them to stop this scam?

Several months ago, I PROBABLY ordered ( I cannot remember now) the service of this company. They were to provide me with a DVD rental service for $9.69 a month. I never received any DVD or list of movies available, but I am being charged on my credit card every month. Please, investigate and inform me. Thank you.

I'm out at least two payments, $9.69 each: PAID but NO SERVICE rendered.

I purchased 6 months worth of movie rentals for my father-in-law. When we tried to set up the account for him, the site wanted HIS credit number even though I had already purchased the account with my card. The purpose stated at the time was that if any CDs were damaged, they would be charged to his card. After giving his credit card number, there was a note that after his 6 month period was over, the account would automatically be shifted to his credit card and continued. This is a deceptive, cheap trick. They should say up front exactly the purpose for giving the card number.

I applied for Netflix and Trilegiant's name came up on my bank statement. They charged me money!

I was signed up for a FREE trial offer last summer and now have discovered that I am being billed $9.53 a month.

I've received no Netflix films for a week.

I signed up for free trial with Netflix and tried to cancel. I was persuaded to extend free trial for two more weeks. I then canceled one day BEFORE the extended free trial ended. I received the cancellation confirmation e-mail from Netflix 3 days ago. Netflix charged my debit card $9.62 yesterday. If not refunded tomorrow, I will keep the movie they sent and finally watch it!

First I asked them to stop sending the movies for the summer while I was at camp, and they didn't. Then they have been charging my credit card for the last two months and not sending any movies at all. I have tried to get a hold of them a few times but to no avail. I would like to stop doing business with these people altogether.

We ordered the 2 week free membership and then we cancelled it within the 2 weeks of the trial. We returned all the movies. Then an unauthorized charge appeared on our account causing the account to get overdrawn. Called my bank, which referred me to netflix. The customer service rep at Netflix refused to give me his name other than James or any reference ID for himself. He was rude and unhelpful. Neflix claimed that we did not return one of the movies so they charged us for it.

WE RETURNED ALL THE MOVIES! THey refunded the charges, but refused to reimburse us for the overdraft fees they caused. Bank says it is Netflix fault so they will not reverse the charges. What a scam!

When I receive damaged disks - which happens more and more frequently - I can't find any consumer complaint department or 'customer service' contact listed anywhere. It's very frustrating to sit down to enjoy a movie and have it and the evening be wrecked. Not to mention the cost and lost time on the contract. At this point I just want to cancel.

DVD received, The Big Sleep. Numbers 32913; 01-132948663 is badly cracked and unable to play.

I tried to cancel my membership online, but every time I complete and send the cancellation page, I get an error message. Sending an email to customer service results in the same error message. There is no phone # that I can find on the web site.

The only recourse I have is to cancel my debit card, which I find to be a great inconvenience, or continue to pay for a service that I don't want, which is unacceptable.

Netflix's replacement process, help center and customer-agent services are completely screwd up. After repeatedly beging sent replacement DVDs that do not play, we finally "marked" a return. Guess what, the next replacement DVD was the same one we had just returned, bearing the same mark.

Our notes with returned DVDs are ignored. There is no way to specify this problem to the help center. Customer agents do not answer the phone after five-minute waits. What could be more ridiculous than returning the same damaged DVD to the same customer over and over again? Blockbuster, here we come.

I usually had good turn around time from Netflix, about a week, but then I received a return envelope pre-addressed to San Jose, California instead of Cleveland (we live in Ohio). I mailed back the movie on a Sunday and received word from them that they received it on the following Friday. At this rate it would be a 2 week turn around - not too economical for us, but from what I understand that is their intent.

Also, when you receive a damaged disc, they send out another disc only after receiving the damaged one back - no credit for the time involved in reshipping both ways.

It's Impossible to find a number to call, not possible on their website.

I wish to add my name to the chorus of people complaining about the practice of 'throttling' by Netflix. I have been a subscriber for over two years. Until the last month or so their deliver times and routine were very efficient and consistent. On the day a DVD was returned, a new one was shipped out. I would almost invariably receive a new DVD the next day. I was very pleased with the service. That practice has changed. There is now a clear pattern of delay which I do not think is attributable to the postal service. DVDs are not being shipped out on the same day as the return as in the past but 1-2 days later.

After reviewing some of the web sites which have chronicled this practice of 'throttling' I checked my rental rate for the last couple months as I have read that the purported trigger rate for 'throttling' is the rental of 9 DVDs per month. During the months of June and July I rented 11 and 14 films respectively.

The consequence is that I have received less than the service of 'rent all the DVDs you' want and 'your new DVD will be arrive the next day' which they falsely advertise and continue to do so despite court cases.

For the past several months I have been receiving DVD's from NetFlix that frequently pause and even stop during play to the point where I either have to skip back and fast forward past the trouble spot or even turn my DVD player off and back on again. Even then, it sometimes doesn't even recognize the DVD in the tray. I know that this is a NetFlix issue as I have no problems whatsoever when I put in a disk that I bought. I think they went cheeeeeeeap on the DVD quality to save money!!!

We now wait to see when the movie is going to be interrupted every time we put in a NetFlix movie and watching it in it's entirety now takes a lot longer with built in commercial breaks during the movie.

I subscribed by paying a fixed monthly fee for two DVDs at a time, but I am only getting one at a time. I have complained numerous times to no avail. I return them promptly, but have heard the company is noted for slowing down the films if one rents too often. I am being ripped off. All the neighborhood video stores have closed. What does one do to get good and prompt service anymore? As I told Netflix, if I did my job as poorly as they do theirs, I'd be booted out in a minute. Thanks. Patricia Olderr

I am paying for a service that I am not receiving in full.

I cancelled my subscription to Netflix the end of Jan. but they continue to take fees out of my account. My bank said the only way to stop them is to close my account and open up another one. That would cause me financial distress because my military retirement is direct deposit and that would take approx. 2 months to catch up with the change.

As a member of Netflix, I can have up to three DVDs at one time. However, I have been experiencing a delay in the receipt of my DVDs. I am not getting my money's worth and believe that NETFLIX is deliberately delaying shipment of DVDs. On Tuesday, April 4th, 2006, Netflix received two DVDs which I returned. They shipped out one DVD and I will have to wait ONE WEEK for the other DVD to be shipped out. There is no reason why I should wait over ONE WEEK for another DVD when I have over 270 selections of DVDs on my queue. A DVD that is readily available should have been shipped.

I should have 3 DVDs at one time. I will have to wait more than a week to receive a third DVD. I am not getting my money's worth!

Netflix sends out damaged DVDs, the wrong DVDs and "sits" on incoming rentals, if your turn-around is too fast for their taste. Their interactive web site makes it so the real problem situations cannot be described, ("That can't happen!), so their false claims of good service can be "backed up" with biased data. I've been waiting for weeks for "Jarhead" and the status is still "long wait". I've had it on my queue since before it's theatrical release. Could that many customers have beat me to it? I also had "Crash" on my list, long before the Oscars.

After the Oscars, it went from 3-5 days to "long wait". Now, in the past couple weeks, I've been getting junk like "Canonball" a 1976 David Carradine movie, that I didn't order, in lieu of a late relase. So, I'm done... I cancelled.

I joined Netflix in December of '05. Tried the service for 2 months and found that I didn't use it enough to justify being a member, so in February I cancelled my membership. I had a dvd that I returned a couples days after I cancelled my membership, which was alright with them if I returned it within 5 days after I cancelled my membership, which I did, but they claim they have never received it and have charged me $21 for the movie.

I contacted my post office and my postal carrier and he said he picked it up from my box and back to the post office. Now there is a chance it may have "gotten lost" in the mail, but after during some research on Netflix I have found very similiar complaints of being charged for "lost" dvds.

They systematically and intentionally degrade service for long-time customers. And, unfortunately, customer service directly lies about it. When I was new, turn-around times were great. Over the last few months, my wait times have grown very long, into the order of months.

The last straw was requesting the new Harry Potter and Pride and Prejudice. I added them to the top of my queue, and was told the status was a "Short wait" (meaning less than 2 weeks). The next day they had magically become "Very Long Waits" (meaning up to 4 months). I wrote, asking what had happened. After rejecting two automated replies that didn't answer my question, I received one that said they had no way of accurately estimating their wait times, and every customer dealt with the same waits.

However, my friend joined to see what would happen. She ordered the same two movies, was told they were available immediately and received them two days later. Meanwhile, my queue still showed them as very long waits. And, to date, Netflix has not replied directly to my e-mails asking for a clear explanation.