Hollywood Video

I received a letter a few months ago in the mail from Universal Fidelity stating they were collecting a debt for Hollywood Video. The letter said I owed approximately $70 for late fees. There were movies on the list that I've never even heard of and also a Nintendo Wii game which we do not own a Wii console. Today 5/23/2012, I received a phone call from 281-647-4156. I answered and it was a recording saying that this was a debt collections company and I needed to call them back at 281-647-4152. I immediately called and waited on hold for a representative. A man answered and looked me up by my phone number and told me the same thing the letter stated. I said I do not owe this debt. He told me that I did. I wanted him to send me a more detailed print out with specific dates not just the year (which was 2009). He said that is the only information that they had.

I requested to talk to a manager. He said they do not have a manager. I then asked to speak to whoever was in charge and he stated that would be his supervisor. I said then I will wait for that person. He said that I could not speak to them. I was shocked! Anyways, in the end, I was able to get an address where I am to send a complaint and deny the debt, P.O. Box 941911 Houston TX. 77094. He said that it may not be approved even if I do write the letter. I've been looking into this matter further as I've seen many others do, and it needs to be stopped. This is outrageous how they are trying to collect on false debts. Hollywood Video and Universal Fidelity are scamming people. I wonder how many people just paid the bill to stop the harassing by this company.

Like many here, $42 supposedly owed for two movies I never checked out. I actually called Universal and was connected to a rude lady who said I was contradicting myself and lying. I went to uflp.com as some suggested here and found this document on their front page. And I'm no lawyer, but it seems to me that they are not supposed to be doing this as stated for example, "Any collection agency utilized by the Trust to collect Customer Accounts shall also expressly agree that its employees and/or agents will not state, suggest, imply or otherwise represent to any customer that their failure or refusal to pay the Customer Account could result in adverse credit reporting by the Trust or by the collection agency." It would be good if some of the folks who put this together went to prison for a while.

Hollywood Video went bankrupt in our community 1 year ago on Philomath Blvd in Corvallis Oregon. I received a collection notice from West Bay LLC that I owed for two movies which I returned on time under something called a "Platinum Account". I rarely used Hollywood Video and prefer to buy movies and have little time to watch them anyway. When I walked in to pick up a used one, they talked me into renting one under this new "Platinum" account that boasted "Unlimited Rental" for $14.99 and no late fees. I said okay, sure and checked out Appaloosa and Twilight. They said I could return it anytime no late fees, then 1.5 weeks later, I got a late notice.

I took the movies back and said, "I thought this was unlimited rental?" They said, "Oh, we are so sorry. That is a glitch in our system. We will fix that right now. You are correct; there are no late fees and you don't owe anything. We are so sorry; this is a new plan and we are getting used to it." About a week later, my kids complained that they had not seen the movie yet, so I went in and bought the Twilight movie as a previously used video. They wanted my account number and I said, "No, I just want to buy it; in fact, could I get my money back on that Platinum thing because I am not so confident it works?" Again they apologized profusely, said their manager would be giving me the refund (I left my name and number but no one contacted me nor did I get my money back), and I bought my used movie and left.

Before I left, I asked for a printout saying everything was paid and I got one. I was leery on this system. Guess I was right. Anyhow, what it looks like to me was that when Hollywood Video was going out of business, someone was trying to scrape as much money out of the business as they could so they sold their data system information to a collection agency. After all, what did they care? They were going out of business. I thought this was a scam and looked on the web and sure enough, there are a bunch of us in the same boat. Hollywood Video owes me money, not the other way around. When I saw them go out of business, I just wrote off the money as a loss. Someone should look into this scam, and I have contacted the Oregon State Attorney General's Office. In these hard economic times, consumers need their good credit ratings. This swarmy scam could really hurt some people. Thank you.

Same as hundreds of people in this thread, we received a letter saying we owed about $41.70 for two Wii games that we rented 2 years ago. The letter was dated 5/11/12 and from "Legal Successor of Hollywood Video/Movie Gallery, Inc" with payment to be sent to Universal Fidelity LP. But we didn't rent them. We bought them at their going out of business liquidation sale. We did not save the receipt as it was a small amount of money and over 2 years ago! We never received any notice prior to this letter from the collections agency.

I called immediately and was told they (the collections agency) do not have proof that we rented them, only that they were told to collect the money from us. They would not give me a phone number to call, but did get an address: First Term Lenders Liquidating Trust, 8800 SE Sunnyside Rd, Ste 202N, Clackamas, OR 97015. I found a news article this morning advising people to file a complaint with the Attorney General and report it to the BBB, which is what I'm going to do. The news article also said that they can not report us to collections since they're in bankruptcy status, which is something I didn't know about. I would love to see a class action lawsuit come out of this as it's predatory and needs to be stopped.

Hollywood Video in GJ, CO went out of business two-plus years ago. We did regularly rent movies and games and we always returned them. Their own company policy required all rentals be returned and all late fees be paid before any additional rentals were allowed. Now, more than two years later, I received not one but three collections calls within one hour from United Fidelity LP regarding almost $60.00 worth of "late fees". I demanded a complete detailed itemization of all the charges from UFLP (not sure if I will receive it or not). After multiple requests for the "owner" of this supposed debt, I was given an address.

Michelle with UFLP refused to give me the name or phone number of the legal successor/owner of Hollywood Video's debts and assets. The address is 8800 SE Sunnyside Road, #202, Clackamas, Oregon 97015. After a little more digging on my part, I have found the name of the company who has contracted UFLP to make these calls: The First Term Lenders Liquidating Trust. I am going to send a letter to this company demanding a complete and full itemization of my account with Hollywood Video. Colorado has a statute of limitations on debt collections and the debt collector is required to produce detailed itemization within 30 days when requested. I know that we had returned all games and movies prior to the store's closing; in addition, we purchased several movies when Hollywood Video had their final close-out "all merchandise must go" sales. We were friendly with several of the staff and I doubt that we had any late charges let alone $60.00 worth.

We recently received a call from GE Consolidation Debt regarding funds owed to Hollywood Video from who knows how long ago! We were great customers there and never left a balance we didn't pay off. It's quite thought provoking that so many customers are experiencing the same situation. When exactly is something going to be done to stop this?

I received a letter today from Universal Fidelity LP stating that I owe late fees to Hollywood Video from a few years ago, back in May of 2010. I don't owe them anything. Sure does seem like a big scam.

Hollywood Video owes me money! I believe the term was power play membership, and I am owed $170. I have a letter dated March 9, 2010 stating they will honor the expense of my points with the inconvenience of our store closing in Lambertville, MI. So far, I have not found out how I can submit this information for reimbursement as part of their class action lawsuit/bankruptcy claim. Please, if someone has any information regarding how I can be reimbursed, it would be appreciated. Thanks very much.

I received a collection letter from a place called ARM Solutions stating I owe them $47.92 for 3 movies that I supposedly rented in 2009 and never returned. I have always returned my movies. I will not be paying them anything. According to other complaints, this sounds like a scam.

I received a collection letter from ARM Solutions stating that I owe late fees from Hollywood Video from March 2009. This is the first notice I have ever received about this. I do not have these late fees! This video store that is claiming I owe these "late fees" went out of business. We used to rent movies from them but always returned our movies and if they were late, we paid the late fee (we had to in order to rent any other movies). I feel this is an attempt to collect a false balance.

I have seen several accounts across the nation where people are stating that they are receiving these letters. It's a shame that this company had to declare bankruptcy but I think it's a bigger shame that they are targeting their past customers, pulling up, at random, movies they "supposedly" didn't return on time, so they can attempt to get some money back. I have written a letter to the collection agency, the State Attorney General and the BBB. This kind of stuff needs to stop.

I got a letter from Universal Fidelity LP stating that I owed $49.41 for two movies that I allegedly rented. I wrote them, the BBB, and the TN Collection Service Board. I stated:

As an employee and loyal customer to Movie Gallery & Hollywood Video, I paid any and all late fees associated with rentals as they were due. I do not owe Movie Gallery/Hollywood Video late fees, nor do I owe Universal Fidelity, LP as an extension. I was not contacted by those companies prior to May 2012, even though the alleged late fee was from 2009. When I called the number listed on the notice delivered from Universal Fidelity LP, I was informed that all customer service representatives were busy. I attempted to leave a message, but I was continually interrupted by a prompt asking me to "speak louder".

After trying to leave a message four times, I came to the conclusion that Universal Fidelity, LP was not interested in discussing account information with those to whom they served claims. I think their claim to be an unsubstantiated fishing expedition, one which uses legalese to extort money from its recipients.

Hollywood Video closed in Martinsville owing me money. Now I got a bill for videos rented after my store closed. They have sent this bill to a collection company and placed a wrongful bill on my credit.

I received a notice from West Bay Acquisitions, LLC on 5-12-2012 stating I owe $29.99 for a movie rented in 2009. The movie listed was rented, but was also returned before any late fees could have possibly been added. A few years ago, I had a person from my local Hollywood Video call me saying I never returned it and that I owed them late fees. I knew I returned it, so I went to the store to speak with someone in person. After a bit of a headache, the two people helping me found the movie in question and said that it was in fact returned, had actually been rented by other people, was currently on the shelves, and that they would make sure my account reflected that. They apologized for the trouble and said everything was taken care of. I was so dissatisfied by this point that I cancelled my account on the spot. I know the day I resolved this there were no fees.

Late fees from Hollywood video: I also got a letter today stating I owed as well. My account was in good standing when they closed, and I even got a card with $37 credit on it, as I had PowerPlay points left. I have a copy of the PowerPlay agreement and will email it to anyone who needs it as proof. It is a scam from what I've read, preying on innocent people. So don't be pressured into paying. If you were a PowerPlay member, there were no fees for movies/late returns, etc.

I, like many on here, received a letter saying I owed money for overdue rentals. I immediately wrote an email to them stating I did not, under any circumstance, owe their client any money. I forwarded it to the Better Business Bureau and my state attorney general of consumer affairs. Within 10 days, I received a response from the BBB with a letter from Universal Fidelity LP stating they are closing the case and I would no longer be hearing from them. I suggest everyone who gets a letter like this do the same.

I worked in upper management for Hollywood Video until 2010. I recently received a "collections notice" from West Bay Acquisitions saying I had late fees from 2009 on movies I never rented. Those who worked for the company know that if you had a late fee, you could not rent anything until it was paid. I was renting all the way up until they laid me off because I didn't have late fees! This is a scam! Do not pay any money to this! They cannot report it to the credit bureau and they must provide proof that you owe the money. A letter stating that they will pursue this if you don't pay means nothing. Call them and dispute it and do not let them harass you.

I also received a letter from ARM Solutions telling me that I owe them too. However, I found an announcement that it states that settlement was made that says no negative credit reports can be submitted by these collection agencies if your state of attorney general's office participated in this settlement. So they have no real power now, but still, keep watch.

We also received (2) collection letters from West Bay Acquisitions. I knew immediately that this is a scam, as we were members of Power Play, and I always made sure I didn't owe anything before I rented a movie or game. People, you must know your rights! The burden of proof is not on you, the consumer, but on them, the collector. To collect a debt, they must give you an original contract, or proof of debt owed. Do not let them tell you that you must prove something. You need first to write to all 3 collection agencies, saying you dispute this matter, and demanding an original proof of the debt. This is probably some debt collection company that bought Hollywood's customer list, and are trying to enrich themselves. Don't fall for this.

I received a letter from A.R.M. Solutions telling me that I owe them $59.97 for past due. I have returned the movies plus I had a problem before they closed their doors, same stuff as everyone else. They told me that I never returned the movies. I had to go down to speak with the supervisor. She told me that they took care of it. My daughter got 3 movies, we watched them and took them back a week before they closed the doors. I spoke with a snob and they did not give me anything, but I have to pay it. I told them I'm not paying for something I gave back and paid for. I cannot even get a phone number. Anyone has the number to Hollywood Video?

I received a demand letter for payment of five videos that I had returned in 2009, some of which I had never rented. I spoke to the representative at West Bay and she said that it may not be videos but late charges. They need to get the facts straight before embarking on a witch hunt for something they have wrong in the first place and that is manufactured to extract finances from innocent people!

Just as all of you, I have received a letter stating I owe money to Hollywood Video that went out of business in early 2010. I called and requested additional information and they sent me another letter just like the first one. However, they added that I had ignored the previous letter. I called today and spoke with a rude representative who said she didn't care for my attitude. I was explaining I could only rent so many at a time and they did not incur late fees. She basically called me a liar and said I had to listen to her. I hung up and immediately called back and asked for a manager.

The person answering the phone stated they were the manager (I didn't believe this for a minute). I explained I was a member of the Power Play program so my rentals were not subject to late fees. I was told I had to prove it. I requested they prove it and was told they can't share that information and there is nowhere I can go to get the information. I have never left a debt unpaid in my life and I've never paid for anything I didn't owe. I'm not starting now. I will however send a dispute letter, contact the Attorney General's Office and the BBB.

I received two notices today that I owe for rentals that dated back to 2009. The movie and video games were returned to the store at the required time. When I told the representative that these notices are bogus and a scam, she told me that I will no longer hear from them and as far as West Bay Acquisitions was concerned, the charges do not exist. Hollywood Video is out of business.

Hollywood Video is looking for payment on videos that I do not even recognize. The few times I rented anything from them, I returned and paid. How could I even go back over and over to the store unless I returned the previous video? They will ask for payment at the time of rental. How could I have charges for 2009 month after month and also 2010? Impossible. This is only evidence of Hollywood Video's bad practices. I stopped going to the store long before they closed. Unless they give me proof of each signed received, they will not get a penny from me. If anyone is interested in getting a lawyer to represent, let me know. I like to go after these companies that do nothing but rip off good people.

Hollywood Video Bankruptcy Scam - I received a $9.58 bill from Universal Fidelity LP for charges in 2009. I called their office, and was connected to a very rude representative. I explained to the hag that I, in fact, returned the said movies before the closing of this store. I was told that I would be put down for a refusal of payment. When I asked to speak to a supervisor, she told me, "I am the floor supervisor. I will not be transferring you to anyone else, and if you don't like it, hang up, then call back." I will not be paying this fee because I do not have a late fee. I asked for documentation concerning the said charges, but surprise, surprise, they do not have any. Hollywood Video must have been cooking the books. Until they can provide solid proof that I owe them, they will not be getting a single penny.

I moved to another state a few months ago and all of a sudden, I got a letter from Universal Fidelity, LP, stating I owe $196.00 going back to 2009. We all know how this works. If you rent and owe, you cannot rent more movies till you pay up the balance. So how is it that they let me continue renting for four months? A lie. I've never left any balance on that account and even purchased movies when they were going out of business. So, now that they are bankrupt, they decide to steal from people and how is this even lawful!? People have rights or else, any company wanting money would make up bills to get extra money. It's robbery. How can I prove this is a lie and I owe nothing?

I received two statements from West Bay Acquisitions LLC, stating that I owe late fees from 2009-2010. I do not owe anything. Each time I rented, I made sure my account was up to date and it was. When I returned the video games, I physically returned them and handed them to the employee. When they were closing for good, I made sure my account had no balance. Why wait three years later to collect late fees? I have never received any letters or phone calls from Hollywood Video. Also, their store policy was if you had late fees, you need to pay those first before you rent. If you had so many late fees, you would not be able to rent. These statements are false - trying to collect money because they went bankrupt. Not my problem. I refuse to pay. I will be contacting my state attorney general's office, and the Federal Trade Commission. I want proof of my late fees. The date that I rented and the date that I returned the video games. Thank you.

I just received a bill from West Bay Acquisitions, LLC, which states I owe $97.88 for rentals between the dates of 9/28/2009 to 3/10/2010. It also says I rented a PS3 game 3 times! The papers sent to me look fake, and my middle name is on one of them and not the other? I had the Power Play monthly membership, so there is no way we could owe them money! I talked to a representative, who said she'd put notations in about it and that she would send it to a court-appointed attorney and they would get back to me by phone or mail. I don't owe them anything!

I, too, received the letter stating that we owe $152, and I know for a fact that we did not turn them in late. I personally drove them to Hollywood Video before the due dates! I spoke with the manager from Universal Fidelity who told me that I needed to prove that I did not have late fees. I told her that she had to prove to me that I did! How can they arbitrarily say that there are late fees 3 years ago when this is the first time I have been made aware of it! And now they are threatening to damage my credit rating if I don't pay them?

I received a letter on April 23, 2012 from A.R.M. Solutions Inc. on behalf of Hollywood Video stating that I have late fees totaling $62.27 dating back to April 2009. Like so many other posting I've read, this is bogus and these people are trying to steal our money through scare tactics. I will write them a dispute letter and contact the Ohio Attorney General's Office.

I received a letter from West Bay Acquisitions LLC indicating that I have outstanding debt in the amount of $29.43 for late fees regarding 4 titles. When I called the number, the representative indicated that their records reflect the titles were returned to their store. I was a member of their Power Play program wherein my rentals were not subject to late fees. Therefore, no late fees should be assessed upon my account. I was told by the representative that he would note the account as disputed and he hung up before any additional questions could be asked.

I received a letter from Universal Fidelity, LP saying I owe $57.48 in late fees for movies that I never rented back in 2009-2010. I actually told my boyfriend just two weeks ago that I hadn't seen one of the movies on this list when we saw a commercial for it on cable! I just called and spoke with them and was also told I need to write in a dispute. I told her I know for a fact I have no late fees because the last time I went into Hollywood Video, I returned a movie (yes, it was a little late) and they had already started calling and harassing me. I asked the representative to tell me exactly what I owed in late fees and paid that amount at that time and told them I would never rent there again (which I did not). This is a total scam! Per research I did online, it does state that per an agreement with the Attorney General that they cannot report these charges to the credit bureau. This is true, correct? Because I am not paying this!

I want to thank everyone, who has proceeded this post, for the helpful information. We also received a collection letter from A.R.M. Solutions, Inc. which stated that we owe them $68.72. We have never kept a video more than a couple of days, and we had some plan that did not run up late fees and you earn points. Come to think of it. Not only do we not owe this money, but how much do they owe us for the points that we earned? How do we collect on the reward points earned prior to the store here closing?

We will be disputing this so-called claim and sending copies of the dispute to the Attorney-General's office, First Lien Term Lenders Liquidating Trust (7405 Sw Tech Center Dr, Tigard, OR 97223), Hollywood Video/Movie Gallery Customer Service (c/o Mr. Ryan **; 7405 Southwest Tech Center Drive, Suite 130, Tigard, Oregon 97223), customerrequests@hlyw.com, Federal Trade Commission, and Corliss Moore and Associates, LLC , solely in its capacity as Liquidating Trustee for the First Lien Term Lenders Liquidating Trust (3455 Peachtree Road, Atlanta, Georgia 30326), and Steve Moore, trustee. What is sad that there are people out there that will just pay this without question.

I received a collection notice from Universal Fidelity LP about owing Hollywood Video $61.43 for 4 movies late or not turned in, in 2009. We never kept any movies nor were late. We always turned in movies we had rented even in the past, then they tried to say we forgot to turn in a movie 1 time. But when I went to the video store and complained, they looked and found them turned in and rented several more times since we returned it. They said someone just forgot to put it in system since we dropped it off in the box outside. We were told from then on to bring the movies into store and give to the cashier and watch them put it in. So, it seems like this is a scam to get money from honest people. I am filing a complaint with the Better Business Bureau also. These companies should be fined for trying to cheat people years later.

I just received a letter stating I owed money for videos I took care of when Hollywood Video was here in Lewiston, ID. I do not owe a thing.

I am so upset! I just received a collections notice from Universal Fidelity saying I owe a sum of $53 in late rental fees. After calling the listed number, I was told that the Hollywood Video had claimed bankruptcy and that I still owed the fees even though the managers had waived them upon payments and other rentals. This is absurd! I will definitely be sending a dispute letter.

I took my complaint about Universal Fidelity, LP to the Better Business Bureau, my state's Attorney General and the Federal Trade Commission. The BBB got a reply from Universal Fidelity saying that they were marking my account as "disputed" and sending it back to "The First Lien Term Lenders Liquidating Trust Legal Successor to Hollywood Video Movie Gallery (HVMG)" and that I would hear no more from them regarding the claim. The Attorney General's office replied to me today and I will forward Universal Fidelity's response to them.

The First Lien Term Lenders Liquidating Trust has a legal agreement with all 50 state Attorneys General. It was reached after they were caught violating the law last year in regard to Hollywood Video collections, stating that this cannot go on your credit report. I recommend involving authorities to ensure that they abide by this ruling.

Oh, and since the collection notice does not provide this information: Universal Fidelity's real website (as opposed to the payment-only site they give you) is uflp.com and you can send your notice that you are disputing the charge to Disputes@uflp.com.

I received a letter in the mail from Universal Fidelity, LP stating we owed money for movies that we rented and never returned. After disputing with the person on the phone, I paid half the balance as he stated that this would hurt my credit score. Basically, it was their word against mine. I ended up paying $35.34 out of a supposed balance of $70.68.

I received a letter today from A.R.M. Solutions Inc. stating that they represent Hollywood Video (First Lien Term Lenders Liquidating Trust), the legal successor to Hollywood Video, stating that I owe over $107.00 in late fees. I had the membership that allowed us to rent 3 movies at a time with no late fees. I noticed some of the movies on the list were ones we had purchased when the store was closing and everything was marked down. We had no late fees on movies or video games. So I am betting this is a scam setup for them to recover from bankruptcy. Everyone should come together to petition or file a lawsuit for fraud, false documentation and whatever else a lawyer can come up with. Why do the hardworking people of this country have to continuously pay and bail companies out of financial trouble because of mismanagement of money and their bad business decisions?

I got a late fee bill for Hollywood Video aka Universal Fidelity LP and apparently, it is fraud. I even called my bank and they had told me to pay it due to us refinancing our house didn't want it to mess that up. It turns out nothing I can do since I wrote a check to them for the amount.

On Friday, April 13, 2012 (go figure), I received a letter from A.R.M. Solutions, Inc. (collection agency) saying I have $96.33 in late fees from 2009-2010. I called them and spoke to a girl who said I have to write them to dispute my charge, I am. This is pure scam. I had the package where I paid $29/month with no late fees. I'll be taking this letter to my attorney this week. I will not pay this. $100 in late fees? Come on! Really? And they think I'm just going to whip out a Ben? No. Hollywood is now First Lien Term Lenders Liquidating Trust, the legal successor of Hollywood and Movie Gallery.

I am very angry as I just received a collection letter from A.R.M. Solutions, Inc stating that I owe $70.12 for late fees on movies they claim I never returned back in 2009. This is the first notification regarding this issue that I have ever received. No call ever from this collection group or from Hollywood Video who has been out of business for awhile.

I received a letter 4/16/2012 from ARM Solutions stating I owed $66.26 in late fees from Hollywood Video. After reading all the similar accounts, I am appalled and, sigh, resolved in my belief that this is the norm in this country. Went through the same ** with Blockbuster and they ended up in litigation. I know I owe Hollywood Video nothing. I too had a membership. It's funny how most of the late fee collection notices are for 2009 and are around $50-$70. It's nice how they are even scamming their previous employees. What a sham! Rise up! Don't take anymore of this crap!

I received a bill from this company stating I owed $29.94. The letter was threatening about my credit rating. It is from 2009; first, for movies I never rented and second, on an account that was supposed to have no late fees, and, third, I never received any notice before from Hollywood that I owed them any money and now they are threatening my credit. Good luck to all on this. I have requested proof of the debt from Universal Fidelity.

I received a collection letter from Universal Fidelity LP stating I owed late fees to Hollywood Video from 2009.

Today, April 14th, I received a collection notice from Universal Fidelity, LP, stating that I owed $71.85 for five movies from Hollywood Video. Of the five movies, I only ever rented two of them. And here's the kicker, I worked at Hollywood Video. I stuck with them through three store closures. At each closed store, I looked at my account before we packed up the computers and verified that there was nothing outstanding on my account (in fact, as an employee, I would not have been allowed to rent the later movies if I owed on the earlier ones - this could be overridden for customer accounts, but not for employees). Even when my second store was closing, and I did owe late fees on the last movies I rented, I paid them before we closed (against the advice of my manager, who said that nothing would happen if I'd left them unpaid). In other words, if someone else had rented these on my account, either by accident or on purpose, I would have known.

Naturally, as Hollywood Video no longer exists, they cannot be contacted. I will be disputing this claim in writing to the scammers at University Fidelity, LP (it was a nice trick they pulled, dating the notice a week ago to give me less time to dispute it), and I am curious to see what kind of tricks they pull to "prove" that I rented these movies, much less owe money on them. I had heard about this scam, and had been bracing myself to be victimized by this scam, but that doesn't temper the anger now that it has happened.

I received a letter stating that I owe $52.85. I had an account with Hollywood for years and had a pass which I paid about $30 a month for, which in turn gave me about 30 credits a month. Each new movie rental was about three credits, and about one or two credits for older movies. There were no late fees and your unused credits would roll over to the next month if you didn't use them all.

Needless to say, when Hollywood closed, I returned all movies and still had about 120 credits left, which is $120. They would not even give me in store credit to purchase the movies they were selling. They said I was just out the money! I do not owe them any money, and after reading all these complaints, I truly hope they don't get a dime from anyone! I have submitted a dispute and hope that everyone else does as well!

I was an employee at Hollywood Video and have just now received a letter stating I owe $61.95 in late fees. The thing is, employees were not allowed to delete fees on their account or they would be fired, and were required to pay all late fees before next rental. In fact, the gentleman in charge of the company shutting down my store informed all employees that if their account was not settled, they would not receive their final paycheck. As I did receive my final paycheck, there is nothing to substantiate this scam. The website listed on the paper is a joke. All you can do is pay, not dispute the erroneous claims. I will be calling them in the morning. If they do not clear up this mess, I will follow through to ensure this does not affect my credit.

I just received a notice of collections for Hollywood Video for rentals I "made" in 2009. This is impossible. As an employee of GameCrazy (connected to a Hollywood Video), my "rentals" were free. Furthermore, they weren't "rentals" at all - our store had a checkout list that we kept separate from the computer system. We never accrued late fees because we never rented them. Every example listed of what I owe is during my 4-year tenure at GameCrazy. Even if I did "rent" movies on my personal account (which I never did), the manager would always override any fees due to the fact that we were employees.

Regardless of this, we never rented on our personal accounts, because we had no need to. I can't believe this "Legal Successor" has the balls to pull this. I worked my soul out for this company and even left without a fuss when I was fired on the spot when my store was shut down overnight in October of 2009. I even willingly came back in and packed up the store without pay when my co-workers from the Hollywood side needed extra help after the bankruptcy. They denied my unemployment after having worked there for four years. This is like walking over a grave, digging up the corpse and ** in the skull cavity of the deceased. To say I'm angry is one hell of an understatement.

I also received a collection notice from Universal Fidelity, LP today. And, upon not being able to talk to anybody on the non-toll free number provided, (big surprise there), two second of research showed me a whole lot of complaints from people in the same boat as myself.

A few years ago, I was contacted by an employee at the Midland, MI Hollywood Video branch telling me I had movies out that were due back. This was an account I had opened for a friend that lived in Midland, so I called her. She informed me that the movies had indeed long since been returned. I called Hollywood Video back and told the clerk to double check, and the movies were actually on the shelves. He apologized profusely for the error and said I had nothing to worry about. The moral of this story is that there was obviously a huge computer glitch with Hollywood Video and it would appear thousands of customers are being unduly collected from. This is unacceptable and I will not stand for it.

I will be contacting my State Attorney General's Office regarding this issue along with many of the thousands of other people who know ** well they owe Hollywood Video/UFLP nothing. I will be contacting every other person who posted a complaint online and I will be actively seeking recourse. If anyone on here wants to contact me, I'll keep you posted as to any response I get. This is obviously an error on the part of Hollywood Video's tracking system and it is just as obviously a big problem.

I just received a letter from a company called Universal Fidelity LP claiming that I owe the legal successor of Hollywood Video $52.82 from March of 2009. My account was in good standing when Hollywood Video closed. I do not know nor have I ever owed that money. When I try to call the phone number provided to clear this up, I cannot get through to a live person. Somehow, all their representatives are perpetually tied up. I am wondering why this is the first time I have ever heard anything about this.

I just received a bill for my old Hollywood Video account from Universal Fidelity for $54.23 worth of charges from February 2009 to March 2010. I absolutely dispute these charges and have sent in a dispute to this claim email to Universal Fidelity (disputes@ufpl.com). I do not own any money to them. Not only did I always pay late fees when getting a new movie, I also verified that my account had no remaining balance due in person at the store before they closed. I received no notices of any charges before now. I think this is a huge scam and that Universal Fidelity figures that since the charges are less than $100, most people will pay even if they do not owe anything.

I also just got a letter from Universal Fidelity in yesterday's mail saying I owe Hollywood Video $51.98 for movies I rented in January and then May 2009. The movies listed are ones that I do remember renting; however, I have no idea if I turned them in late or not. Even if I did, contacting me 2 years later is, in my opinion, absolutely ridiculous. As someone else said, if I had returned some movies late, wouldn't they have told me that, and not allowed me to rent other movies? I called the phone number and the woman on the phone said that the company was closing, etc., and then the judge started going through all their things or something like that in December 2011. That is why it took them two whole years to get back to me. I am fighting this as well, though. It is ridiculous.

I got my letter today too! I was on a monthly payment plan for no late fees for rentals and could rent 1 movie and 1 game at a time for unlimited amount of time. I was in good standing when we quit using Hollywood Video. I have been hearing about these letters but hadn't received one until now. They must be getting around to this area now. You got to figure the plan is genius. How much money do you think they will get if every Hollywood video customer is accused of owing 50-70 dollars with out of 400,000 people, 50 to 70 percent paying. That's a lot of money they are recouping. I will be disputing the claim by certified letter.

We were turned to collection without prior notice. As far as I can determine, the stores closed around the time that the movies were presumably rented. I really don't remember about movies that were rented over 2 years ago. This is unfair business and I have left a message for UFLP to call me. They have not returned the phone call so far. I will be writing a letter to the Better Business Bureau because they still do have an internet video renting company. I will also will try and post a Facebook notice on their page stating they practice unfair business tactics.

Like many, I received a bill in March for $47.85 from movies rented in 2009. I had received a similar bill from a different collection agency last year for around $150.00. I filed a complaint (a form online) with the Illinois Attorney-General's Office. That agency was eventually deemed they could not collect on those false fees. Now, these other agencies have taken over and are sending bills again, for lower amounts. Send a letter disputing these bills and contact your state's Attorney-General's Office. These are huge scams, and probably a lot of people pay these sums just to make them go away. Don't! Contact your state.

According to a collection agency for Hollywood Video, I owe over $100 in late fees for movies I rented over the course of a year, spanning from 2009-2010. The insinuation is that late fees were occurring on the account, that I was continuing to regularly rent movies, and that as I rented movies, I was refusing to pay past late charges for an entire year.

This is unfair for two reasons. First, it is false. I always kept my account up to date, while renting from Hollywood Video; and I prefer to pay late fees immediately, as can be verified by my renting experience at competitors Blockbuster and Hastings. Second, it is unfair to charge me late fees on a movie I rented three years ago when a record of the debt had not been previously sent.

For all I know, the employee at Hollywood Video might have forgotten to scan the DVD and put it on the shelf, or there might have been a computer error. Three years later, my memory of the exact timings of returns leaves me at an unfair disadvantage in disputing any discrepancies between their claim and what might have actually happened.

I too just received a letter from a company called Universal Fidelity representing the company Hollywood that claims that I too owe late fees back in 2009 in the amount of $53.83. I, however, paid my late fees prior to the company closing. I don't understand why I had never received a letter about this before, and now, a collection agency comes out of the blue and says that I owe them money! I feel that this is a scam, and I have no way of going into my financial records to disprove it.

I received a collection notice from Universal Fidelity regarding late fees Hollywood Video says I owe from 12/09-01/10. The total amount is $67.89. I have never received a phone call or a letter previously from anyone. I have not rented anything from them in over two years. It seems really hard to believe so I will be doing some serious research to make sure this does not ruin my credit.

I received a letter today, 4/11/12, from University Fidelity, LP which claims to be representing legal successor of Hollywood Video/Movie Gallery, Inc., claiming I owe $63.10 in late fees. However, I do not owe them any late fees and Hollywood Video would not have let me continue to rent videos if I had any outstanding fees. Furthermore, this is the very first notice I have received of this issue and they are claiming this is overdue by 3 years! This is entirely fraudulent and I am concerned they may have fraudulently damaged my credit report, which I will be getting a copy of soon to see what damage they have done. If any lawyer is setting up a class action lawsuit against this company, please contact me with all due haste. These charges are fake and a violation of my rights as a consumer.

I too received a collection letter from Universal Fidelity. The collection letter stated that I owed Hollywood Video $72.70. I tried to call the company with no 800 number. On my cell phone, I sat on hold for 20 minutes before speaking to someone who did not know anything.

I had purchased a membership with Hollywood Video, for a month subscription. In the first week of the month that I purchased while renting movies, they told me their location would be shutting down. I asked what about the membership I purchased. The rep said I could make the 25 minute (one way) drive to Corvallis, Oregon. I said no thanks, forget it. I watched the movies and returned them to the drop box. I just received a letter today (4/11/12), for movies I rented back then, 2009-2010. I shouldn't have any fees considering I had a membership I couldn't even use. I don't have these movies and no longer have a membership. I shouldn't owe any fees!

The problem with this Hollywood Video debt collections thing is that many managers and employees had told customers while their store was in liquidation that any balance unpaid will be completely gone once the bankruptcy is finalized. I wish I would have written down the employees' names at my local Hollywood Video before it closed 2 years ago. Not only that, but I was a store manager at Hollywood Video in Washington for awhile. Employees were able to check out 3 free movies at a time for 5 days. So some of the movies listed on my bill were movies that I probably rented for free and returned because I did not continue with them after I quit. I started using Netflix and now I use Red Box. I am disputing mine. It is ridiculous.

Hollywood Video sent me a late charge through Universal Fidelity LP. I contacted my State Attorney General, the Federal Trade Commission and the Houston TX BBB and filed complaints for these bogus charges. Then I sent Universal Fidelity LP a certified letter disputing the charges and requesting proof. Two weeks later, I received a response from my State AG office along with a copy of a letter from Hollywood Video's Trustee stating that while they have proof of that I owe them for late fees, they have chosen to stop collection activity out of courtesy to me and the State AG office and have suspended the matter. Well, suspend is not the same as drop or bring to a close. So I will be keeping an eye on my Credit Report. Also, I made numerous requests for proof, documentation, accounting and so on to verify the debt that I supposedly owe. All I was told is that they had proof, but they never provided proof as required by Federal Law under the Fair Trade Act.

People, don't be duped or intimidated by these crooks. Fight them. According to Universal Fidelity LP, they have 400,000 cases assigned to them and only 4,000 people have disputed the charges and 40,000 paid. I think that they are made up numbers and that 4,000 is closer to 400,000.

Late fees or lost movies? It is interesting that most of our letters are about movies we rented in 2009, primarily. Just like the rest of you, I was also in good standing with the company before it closed. I received a letter that I have a $69.05 balance for 4 movies all from 2009. I was also never contacted about these previously and here it is, three entire years later? I am also interested in a class action suit, especially if this ruins my perfect credit!

I received a statement from West Bay Acquisitions, claiming I owed an outstanding amount of $35.92 to Hollywood Video for two movies - Inglourious Basterds and Whip It. I do not have these movies in my possession and I returned them promptly so I am disputing the amount. In addition, I still have in my possession a Hollywood Video movie rental card that contains approximately $25-30 on it that I will never get back. This is outrageous especially given I was such a loyal Hollywood Video customer.

I received a phone call from ** on April 10th, 2012 and a man from ARM solutions stated he was trying to collect late fees of around $67 for Hollywood video. I stated I didn't have any late fees so could he please tell me the date and movies that they are trying to charge me for he said that he didn't have any of that information. I asked him why I have not received any notices for the collections account, he said he didn't know. I didn't have any late fees when Hollywood Video closed and this is fraud. Please assist in stopping these calls as they are only confusing people into paying them and where there is confusion there is profit. Help the little people who may not know better and are sending these people money!

I received a letter stating I owe $73.29 from Universal Fidelity LP. This is covering a period from 2/6/09 to 2/09/10, one year and 3 days. During this time, the letter shows that I rented videos from Hollywood at least 10 times. If I owed such a substantial amount, this would have been brought to my attention and I would have paid any late fees at that time. I find this very suspicious. In addition, I left a voice mail on March 14, 2012, after numerous tries to get a representative on the line. Interestingly enough, I never received a return call.

I have also received false charges from West Bay Acquisitions LLC. These charges are heinous and false. I was an employee of Hollywood Video and worked for them right up until my store closed. I had 3 items they were trying to collect on. The first one was from 2008, a video I had never rented or seen and the kicker is that I was on a mission for my church in Colorado during that time. I live in PA and have only ever rented in that state. So they're going to have legal action for falsely using my account or letting someone who wasn't authorized to rent on it. The last 2 items I did rent and they were a little late, but (here's another kicker) we were offered 50 cents more an hour to stay and close the store. There was a big stipulation that we would not receive our raise if our accounts had any late fees attached.

I paid all of my fees so I could make a little extra money to close the store. Now all of a sudden I have fees and on a movie I never rented or saw? If they take responsibility for Hollywood's debts, then they also better be ready to take responsibility for my information being used illegally without my consent and the repercussions therein.

On April 9, 2012, I received a letter of collections from Hollywood Video stating that I owed $67.35 for no return or late fees (it's not stated in the letter which occurrence). I either did not rent these videos or had a monthly membership that excluded me from such late fees. I was never notified of these fees before this date. How can they just send me to collections without informing me before? I also had problems with one of the managers during the time that I had a membership. I feel these were either deliberately set to my account or someone was using my card number. This must be a scam considering I am the only adult in this household that rented videos (no teenager using card).

I received a notice of collection from Universal Fidelity, LP on behalf of Hollywood Video from 2009 which stated that I owe $83.31 in late fees. If late fees are assessed, Hollywood Video would contact you to pay for them. In addition, I was in good standing with the company when they closed their doors. I asked if I could dispute the matter, and they sent me to their payment website page. They are threatening to go to the credit bureau. Since the company has no store front, this is unfair that I cannot even dispute the claim.

I received a letter today (4/6/12) from West Bay Acquisitions, LLC (PO Box 8009 Cranston, RI 02920) for $18.76 for 2 movies that I rented on 2/1/10. The problem is we moved to Texas. Prior to moving, we returned both those movies on time. This is a scam. I would like to pursue this fraud to the full extent of the law.

We received a letter from universal fidelity, LP stating we owed $61.08 in late fees. We were on a monthly payment plan and we were not supposed to have late fees. From the looks of all the other complaints, we are not alone. I hope someone takes this situation and runs with it. This is definitely an injustice.

I received notice of fees relating to Hollywood Video DVD rentals, called the number on letter, explained I never rented DVD referenced and didn't owe any fees or charges on account. Despite claim of amount owed and reason for charges, I was told a dispute note would be put on account and if I didn't pay, it would be reported on my credit report.

I received a notice date, March 22, 2012, stating I owe $44.90 for late fees on rentals. The rentals date from 04/2009 to 11/2009. I paid any and all fees owed to Hollywood Video and was a very loyal customer. I am outraged at this and want legal action to be taken. A class action suit needs to be started against the legal successor to Hollywood Video and against A.R.M. Solutions for these fraudulent debt collection attempts. I have filed a complaint with the BBB and the FTC. I will pursue any and all means necessary to stop this!

I received a letter from A.R.M. Solutions, Inc. stating I owed $8.98 to Hollywood Video. First of all, they are out of business! Second, they stated "due to severe past due amounts." Third, they state a video was rented on 5-13-09 and then another video on 1-27-09, both of which movies I don't even remember nor would rent. This is fraud! I called A.R.M. and asked "Valerie" if I was accountable for this and paid the amount, who would the money (a whole whopping $8.98) go to? She said to the legal successor and to just Google who they are! Needless, to say it brought me here first. I will further research this issue including the BBB, local and federal levels. Everyone, dispute!

I received a letter claiming that a debt of $19.16 is owed for 2 movies that were returned late. These movies were not late and any late fees that we ever owed to Hollywood video were paid immediately. The dates were from 2 years ago. We never received a notice from Hollywood video back then. It is a shame that someone is obviously trying to collect payment not owed to them.

I have also received a letter from Universal Fidelity (thinking it was junk mail, I left it sitting on the counter and didn't open it until Saturday, March 31st 2012. It was dated March 9, 2012) claiming I owe $30.23 in late fees. I have always and hope to always pay my bills on time. Like everyone has stated, if you owed late fees, you would not have been allowed to rent another without paying these late fees. I also have not and did not receive any mailings or phone calls about these late fees. When I called Universal Fidelity today, I was told that Hollywood Video was going through bankruptcy and couldn't call.

Whatever, I do not believe that the local store was dealing with the bankruptcy issues and could not call and tell me I had late fees from November 2009, December 2009, April 2010 and May 2010 and these calls would have and should have been made around the time these late fees were supposedly accrued. If they would have and should have called, I would have hustled down to pay these fees. I too believe this is some kind of illegal activity and hope it is not on my credit report. Thank goodness my husband was not on the account.

Hollywood Video has employed a debt collection agency called West Acquisitions or something. They claim I owe them about $70 for movies which were overdue. We always paid our late fees with Hollywood Video. We did not watch some of the movies or had never even heard of them. I am doing everything I can to dispute their claim.

I have received 2 confidential messages from Universal Fidelity which stated that I owe a total of $101.82. I don't believe I had an account with them. I have called and left messages 4 times and even emailed their "dispute" email with no response. Today, I called and their voice mail box is full. I am contacting the BBB and Consumer Protection Agency, too.

We just received a letter from West Bay Acquisitions, LLC informing us that we had several videos and PS3 game late fees still on record at Hollywood Video from 2009. This is a fraud! We have always paid our late fees as we checked out subsequent videos! When our Hollywood Video store had closed, our account was in fine standing. I went through our bank statements for this time period and found all our payments to Hollywood Video. We called West Bay to tell them that we disputed this debt and asked for an itemized list stating what we've paid and what they think we owed. They said that they could not do that. We have reported them to the FTC.

I received a statement from a Universal Fidelity that I owed Hollywood video an outstanding balance, which I never knew about. I contacted Universal Fidelity after much trying, and they offered to reduce the charge to 50%. I do not owe Hollywood video anything. Some of the charges were as far back as 2009.

We have received a bill/collection attempt from A.R.M. Solutions, Inc. of Camarillo, CA for money allegedly owed to the Hollywood Video store that was located in Ridgecrest, CA. However, that store was closed in May or June 2010. When the store closed, we did not owe them any money and our account was current.

I get a notice and a bill from Universal Fidelity LP. I was on a point system so I wouldn't get late charges and they wouldn't let you rent if you had unpaid late fees. This is a fraudulent charge. I do not owe $23.95 from 2009. I refuse to pay.

I just received a letter from ARM which said that my deceased father (who passed away in 2002) owes money for late movies from 2009 and 2010. I actually can honestly say that I have never been into Hollywood Video and neither has my mom. My sisters lived out of the United States in 2009 and 2010. I called ARM, and they were closed. I am not paying this bill, and my mother, who is still alive, is concerned about her credit.

I received 2 bills with 2 different amounts owing for movies that I never rented from Hollywood Video. I have not rented with them in years. I will not pay these bills as they appear to be fraudulent.

I received a fraudulent notice of collection implying I owed Hollywood Video $66.33 in unpaid charges and my bill has been sent to collections. I do not owe this figure nor have I ever prior to this notice been billed for this amount. There is no supportive evidence enclosed in this fraudulent collection notice.

Legal Successor of Hollywood Video - I received a bill from Universal Fidelity. It does not explain if there were supposed late fees or movies never returned. It seems very suspicious not having clear information of what the balance due is for.

I received not one, but two different statements from a company acting for Hollywood Video. They both had different amounts owed from 2/2009 to 3/2009. When I tried to call the company to dispute these, there was no answer or just a machine ringing. I do not owe these as it was policy of Hollywood Video not to rent out to you if you owed a balance. They did not close their company until 2010 in Spokane and I rented from them until they closed. After reading all the other people who received these also, I decided to file a complaint with the Consumer Protection Agency and the BBB. I also found an article on the the internet regarding this matter.

I just received a letter in the mail on 3/23/12 ARM stating that I owe Hollywood Video $35.96 for fees dated from 2/2009 to 4/2009. First of all, I was on a monthly power points and the benefit of that is you can keep out one game or movie out for as long as you wanted without late fees assessed. All of the locations near me had closed down and I closed my account in 1/2010. I did not have any fees and I will not pay for them as I feel they are fraud charges.

I received a letter from A.R.M. Solutions, Inc. (Hollywood Video's collections) demanding payment for "severe past due status". They say I owe $28.74 for 2 DVDs rented on 2/23/10. It is unlikely that I owe this, but what really gets me is this message: "Your total amount due may include some titles not listed here." Excuse me? Are they coming back to demand money for more videos I supposedly owe on?

I too got like 6 letters from Universal Fidelity collection saying I owe money to their client Hollywood Video since for 2009 and 2010, for video and game rental late fees. Funny that they say I owe for rentals for 2009 and 2010 since the store closed in 2009. I called them. The lady was rude and said I had five different accounts for that store. I said why I would have five different accounts for the same store. She got even more rude said she would look into it and would call back. Well, she never did. Scam, yes it is. Look up the company and you will see many reports about the same rip off scam.

This is an attempt to correct wrongful debt collections by Hollywood Video all over the country. I do not owe $44.52. I paid all fees to the employees of Hollywood Video whenever they requested them and before they closed their establishment (after their employees cut off at midnight and just didn't bother to check in items dropped off in their drop box before their due time). This was a common source of dispute with clients who dropped their tape off at 11:30 when the employees were so in a rush to get out of there that they saved it for workers in the morning--this incurs the client an unjust fee.

If you Google "ARM Solutions Complaints," you will find other injustices committed by the company and the agencies which attempt these wrongful collections. How can you send me a letter to collect a debt, have me pay it, but threaten "your total amount due may include some titles not listed here". This could mean there is another list you are going to charge me for. This is harassment.

If you don't think so, check "Denny of Fredrick, MD" dated 2/15/11. He received two different notices, and he owed $500 between the two of them, even though he was on the "no late fee" plan. This is an example of Hollywood Video trying to get anyone they can. The collection agency on this case got Denny removed from the "list" then they quit working for Hollywood Video (hint).

Other complainants were: 1) Amber of Wichita, KS on 2/25/11 who owed $235 despite being an on a plan. Hollywood Video never even let these types of charges accumulate. 2) Jil of Stony Point, NC on 1/24/12. Hollywood Video gave the collection agencies names of people who did not owe or do business with the company. In some cases, whole families have received notices. She was removed from the "list." 3) Benjamin of Concord, CA on 3/4/11. An employee didn't register his DVD, and he was charged a late fee. Again, this kind of mistake was usually paid for by the clients who believed Hollywood Video was a great company that just happened to have a few incompetent employees; thus, they allowed us to continue to rent items there.

Finally, during the last three months of Hollywood Video's existence, they were constantly collecting late fees from everyone. This made for some long lines and long waits in them. I remember thinking "all these kids collecting money for late fees, knowing the company was about to close." Perhaps, that is where you need to start. Go back four years (2009), look at all those surveillance cameras you had up (if you still have them), and check and see if your employees were keeping the money your loyal customers were turning in to them.

I am sending these late fees in the form of a money order, though I disagree and dispute them. I am also sending a copy of this email (letter), your collection statement, and the money order to the attorney-general and top credit agencies, and I will Google "ARM Solutions Complaints".

I received a letter from West Bay Acquisitions, LLC demanding payment for games and movies rented from Hollywood Video between the dates of 3/17/2009 and 3/11/2010. They are demanding $70.58. I always paid any late fee before renting another game and have never heard from any company that I owe anything pertaining to this.

I called West Bay on 3/19/2012 and told Cherish that I am verbally challenging these charges. I have outstanding credit and do not want a blemish on my score. However, I am confident that I do not owe anything to Hollywood Video or their receiver. I made a report to the FTC and will contact my state Attorney General's office.

West Bay Acquisitions LLC sent us a notice too about late fees from 2009 totaling $63.92. We've disputed them by phone with operator Savvi and by post mail. This is crazy. We rented well into 2010 and maybe even 2011; I don't remember, but they would have never allowed us to with these late fees. And why now almost 3 years later? Absolutely ludicrous!

I received a collections letter from Universal Fidelity, LP dated 03/08/12 stating that this company was the legal successor of Hollywood Video/Movie Gallery, Inc. The letter claimed that I owed $71.24 for late rental fees of 7 movies rented over a one year time period. This is impossible, as Hollywood Video did not allow rentals of further movies if charges for previous movies were unpaid, or if previous movies had not been returned.

Like countless others here, we received a "collection letter" from Universal Fidelity LP stating we falsely owe $57.71 in rental fees. All you have to do is go onto your Attorney General's office for your state and you will find a copy of the Stipulation and Agreed Order filed in Virginia Bankruptcy Court back in May of 2011 and approved by all state's attorney generals in all 50 states. Go read it and you will see that no company is allowed to mess with your credit report regarding this, as stipulated by this order. I agree with everyone on this forum that these amounts are not owed and I plan to write a certified letter to Universal Fidelity LP demanding that they show proof that this debt is owed (which they won't be able to do). Then I will check with the credit reporting agencies to make sure a false report has not been made, and if it has, I will take appropriate legal action.

I have filed a complaint online with the Florida Attorney General's office and I suggest that anyone else who receives a letter like this should do the same. Unfortunately, when people try to scam you, you have to protect yourself and then help others do the same. Thank God for the internet!

I received a letter today from a collection agency called Universal Fidelity LP saying I owed $82.41 to Hollywood Video for late fees from 2009. I have never received any notice from Hollywood Video in the last 3 years stating I owed anything and I am sure I do not owe these late fees.

Universal Fidelity collecting debts on a bankrupt company. So like so many on this blog, I received a letter from Universal Fidelity stating that I owed $17.94 for unpaid fees. I called the Oregon consumer hotline and she said under no circumstance pay this bill. What they are doing is illegal and they have no right to collect any monies. The Oregon State Attorney General office has already received hundred of complaints and encouraged me to fill out a complaint too on their website. They stated that they are building a case and plan to go after these collection agencies.

Hey everyone, so I went to UFLP website and they have the agreed order posted that outlines what and how they can collect. It specifically says that they are unable to report anything negative to the credit agencies, and their agents cannot imply that they are able to do so. I personally think Hollywood Video drummed up a lot of nonexistent charges, so they could sell the "delinquent" accounts off during bankruptcy liquidation. Write them a letter contesting the debt, and file complaints with the FTC and state attorney general. But take a deep breath; they cannot touch your credit score. (I would only be so lucky; I could use the cash I would be entitled to if they violated their agreement and messed with my credit.)

I received a collections notice on March 15, 2012 from Universal Fidelity, LP claiming that they were representing Hollywood Video and that I owed $38.61 for an outstanding balance with Hollywood Video for 3 films. This is completely false! My balance with Hollywood Video was cleared long before they closed in my area. I had talked to them personally to make sure that I owed them nothing. All films had been returned. I had never had any problems with Hollywood Video until now.

I received a collection notice from Universal Fidelity, LP, representing Hollywood Video for late charges on videos rented from 2009. We did not rent videos on those days. It was the store's policy that payments were due on rental date, and you could not rent any videos until any past due amounts were paid. According to our bank account, we did not rent on those days, and rented after those days.

I received a letter dated 3/8/12 from Universal Fidelity, LP stating that they are the legal successor of Hollywood Video and that I owe a $98.22 outstanding balance. They are claiming that there are nine videos that I owe late fees on dating from 3/24/09 to 1/8/10. When I was a customer at Hollywood, I paid a monthly fee for rentals and when they were getting ready to close, I remember speaking to a store clerk about what would happen to my account. He looked to see if I had any outstanding balances (if there were any, I paid them) and he stated that when the store closed, my account would automatically close and that would be the end of it. Now over two years later, I am receiving a letter saying that I owe this money.

How can I owe them when I paid monthly to get these videos and they were all returned! I sent them an email dispute and tried to call them, but their voice message box was full. This morning, I decided to look it up online and I am discovering that there have been many scams like this. I am definitely thinking that this is a scam and I shouldn't pay them anything, but obviously, I don't want this to go to collections. What do I do?

I just received a collection notice from ARM Solutions Inc., representing Hollywood Video for supposed late fees back in March 2010. This is the first time I have received such a notice on late fees. I have always returned on time in order to continue renting.

Like so many others on the blog, I too received a bill from Universal Fidelity, LP in the amount of $27.14. Supposedly, this bill was for late fees on my old Hollywood Video account. I had the MVP pass, so no late fees were ever associated with my account. I will be contacting the AZ Attorney General's office regarding this matter. I can't wait for the crooks to pay!

We received a fake bill for $21.12 for a game and a movie. We don't own a PS3 player. We also kept our account up to date.

I received a collections notice on March 17, 2012 from Universal Fidelity, LP claiming that they were representing Hollywood Video and that I owed $49.15 for an outstanding balance with Hollywood Video. This is completely false! My balance with Hollywood Video was clear and I owed them nothing. I had heard about this scam going on about a month ago on our local news and wondered if it might find its way to me, which it now has. I will be calling to place my complaint with the powers that be as well.

I received a letter from Universal Fidelity LP stating that they are the legal representative of Hollywood Video/Music Gallery, Inc. They state that I owe $173.82 for movies rented between 01/28/09 and 04/17/10. We returned all the movies that are listed. I know that other people have been having the same problem with Universal Fidelity and Hollywood Video. When you call them, they will not provide any proof that you owe. They say it is up to you to provide the proof. They say that the records are property of the court and cannot be obtained. They are going to ruin my credit unless I pay. How can't his be legal? When you call them, they offer you a settlement. I do not owe this and will not pay.

I received a notice today from A.R.M Solutions, Inc. claiming that I owe money for having a past due status. This has to be a fraud as I have diligently paid all of my bills all of my life. If this is an error on Hollywood Videos side, then it's curious that I haven't received not one late notice. But instead, I get a letter from a collection agency. This smells fishy to me. I will not pay the notice amount for fear that it is a scam. I will respond in writing as per the letter's instruction and I will request that this be legitimized to my satisfaction. I am seeing a lot of customers posting on the Internet that they are taken back by these requests as I am. I pray that this will be investigated. I (we) don't deserve to have my good credit to be wrongfully tarnished. People are using words like "extortion" and that is what this appears to be.

I have two bills from ARM Solutions, INC. When I tried to call the phone number, I cannot get through to anyone. I don't remember owing this money for 2009-2010. This is ridiculous. I wonder if this company actually exists.

I just received a bill from Universal Fidelity LP, indicating that I owed $97.80 for 9 movies I never rented. There was no phone number or address I could send a denial. I believe this is a fraud scheme!

I, too, received a letter indicating that I owe late fees. This is what I am considering sending back to the agency trying to collect the money. This is not a threat and I am considering following through with every detail as described below: I received a letter from your agency recently indicating that Hollywood Video claims I owe them money for late fees on rented movies. As of the date indicated above, I am hereby disputing this claim as false and unjustified. Every time I rented a movie from ant company, I always paid any late fees immediately while renting additional movies. This is the first time I have heard anything of late fees, and why did Hollywood Video wait for two years to make this claim? I can and will prove that this claim is unjustified as indicated by my bank statements should this matter go any further. I am documenting the time spent on this matter and will pursue any and all legal reimbursements for frivolous time spent which are afforded to me by my state of residence.

I am in the process of soliciting other consumers, who may have been falsely identified of the same allegations as I understand, there are many. We will pursue legal actions if the claims are not dropped immediately. I am hereby requesting documentation of claims for late fees from Hollywood Video. Hollywood Video will not be able substantiate their claims and I urgently request that these matters be dropped immediately as to not cause any damage to my credit rating. Should my credit rating be adversely affected by this false claim, I hereby state that I will pursue all legal means to rectify the situation both for my time and also liquidated damages. I will expect documentation of the validity of this claim within 30 days from your receiving this notice.

I am in the process of creating a website which will solicit consumers who have been inconvenienced or otherwise damaged by these false claims. For the time being, I will keep the website private as I work on creating the content and targeted details for a period of 30 days. If I do not receive notice within the 30 day time period, I shall commence releasing the details to the public and to the major search engines on the internet. We will solicit consumers on a national level to join in on a class action lawsuit as a direct result of damage to credit and time spent defending Hollywood Videos actions. Should you need to contact me via email, you can reach me at **@**.com

I just received (3/16/12) a collection letter from Universal Fidelity, LP, the legal successor of Hollywood Video/Movie Gallery, Inc. (UFLP). The amount is $40.41. I do not owe a debt to Hollywood Video and find this collection request extremely frustrating. In addition, I called UFLP twice at the number listed on the letter (1-281-647-4156) during business hours and was unable to reach someone. Both calls last over 30 minutes and I was eventually hung up on both times. I have sent UFLP an email disputing this claim and have not had a response. I sent the email to disputes@uflp.com. Below is the content of the email sent.

I am writing in regard to a collection letter I received today, 3/16/2012. This letter is in reference to an incorrect debt owed to Hollywood Video in the amount of $40.41. The account number listed is **. This is the second time I have been notified about a balance owed to Hollywood Video. The first time (in 2009) I went into the Seltice Way Post Falls location of Hollywood Video where I discussed these videos. The employee behind the counter said that that there was no debt owed and that my account was paid in full. In addition, the employee apologized to me and said that the first notice was sent because they had failed to mark the videos as returned. He checked the return bin and found the videos in question.

Obviously, I am feeling very frustrated with this second notice. Clearly, there was poor record keeping being done at Hollywood Video. I will not be held responsible for clerical errors made on behalf of a failed business. Furthermore, I feel that continued collection request on behalf of your company would be done out of malicious intent, as the debt is non-existent and a result of poor bookkeeping.

I ask that you remove my name and this incorrect debt from your collection records as you will not be receiving payment from me. Thank you for your time in reviewing this letter.

Like all the other complaints, I received, two weeks ago, a collection notice from A.R.M. Solutions, Inc. regarding two videos that are supposedly "severely past due" from 2009 for $39.98! I have never received a phone call or written notice over the past 3 years, before receiving the notice from the collection agency! As far as I know, any issues were resolved at the store at the time of incident. We do not have the videos in question and don't appreciate the aggravation this collection notice has inflicted, because now, if we don't pay, our credit rating will be affected!

I received a bill from Universal Fidelity LP for $37.70 for either late fees or movies not returned from 2009. I'm not sure which. The bill is bogus since movies in question were returned on time. I will file a complaint with the State Attorney General's office. If the happy little idiots mess with my credit, I will take further action.

I just received a notification of three supposedly unreturned DVDs from the Hollywood Video store in Pleasanton, CA. I am certain these were returned before the store closed. One proof of this is that one DVD was checked out 4/22/09, while the other two were checked out 1/25/10. Clearly this is impossible since that would mean one DVD went unreturned between 4/22/09 and 1/25/10 and the store, of course, would not allow this to happen.

I too received a collections letter from Universal Fidelity, LP dated 3-9-12 saying I owe for 3 movies from November 2009 to January 3, 2010. These are not normally movies I would have rented. I cannot say 100% that I did not rent them but I am 100% sure I have returned every movie I ever rented. I resent having my credit score damaged because of what I believe is a fraudulent act on the part of Hollywood Video/Movie Gallery. In almost 3 years, this is the first time I have any knowledge whatsoever that they think I owe for these movies. I am going to write them and tell them I am not going to pay for something I do not have and never did and I want my negative information erased from the consumer credit reports. I am very angry that this should upset my great score.

I tried to talk with someone in Universal Fidelity for 30 minutes today. They just kept forwarding me back to initial message because all mailboxes were full! We got a letter that we owe $20.97 on movies we did not rent! We haven't used our cards in years, but my daughter used to and her now ex-husband. So you need to check who signed for those movies. It certainly was not us! This was 12/09! And this is the first we ever heard of this! Please check your records and make a correction! I have never even heard of one of the movies rented, but it sounds like a football movie that probably Scott Smith rented on our card!

Follow-up to Previous Post on March 14 - I called my State's (Nevada) Attorney General's Office to file a complaint, only to be told that Nevada no longer has a Consumer Affairs Division. I was directed to contact the FTC at 877-382-4357. I spoke to a live person who took down my complaint and seemed very interested in the details, and surprisingly, didn't appear to have heard of this scam yet. The FTC gave me a reference number for my complaint and said that I would be notified if legal action against this company is taken in the future. In the meantime, it was recommended that I dispute the claim via US Certified Mail. Please take time to contact the Federal Trade Commission at the number above. It only took about 5 minutes. If enough of us complain, they will take action against these crooks.

I received a bill from West Bay Acquisitions in March 2012 for $27. Supposedly, these are late fees for two movies rented in 2009 and another rented in 2010. They would not have rented me a movie in 2010 if I had one year old late fees for two other movies, right? I know I was all clear with my account when Hollywood closed its doors in my town and I really resent this sleazy attempt to scare innocent people into paying what I think are bogus bills by threats of bad credit reports. But it looks like they do have the ability to make negative credit report. This is crazy!

I received a letter in January 2012 that I had an outstanding balance of $58.01 from Hollywood Video and it gave a range of dates along with the game rentals. What's interesting is that I have checked each of my bank statements with the corresponding dates on the letter and I have paid more to this store than what they are quoting I now owe. In addition, I had my ATM/Visa card on file. So if there ever was a charge after a rental was returned, I was always charged. So, tell me how I owe? It's called a scam. Scam!

I hope everyone on here notifies the Attorney General Consumer affairs in their state and lodges a complaint against Universal Fidelity. On March 14, 2012, I received a bill from Universal Fidelity, LP saying that I owed Legal Successor of Hollywood Video/ Movie Gallery, Inc. $103.23 for 6 unreturned DVDs. This said that this took place in 2009. This is absolutely false! We always returned our DVDs on time. We owed no late fees or unreturned DVD fees. We have never been late on any bills and have never been contacted by a debt collection agency before. I can't tell you how much I resent having to take my time to deal with this.

I just received a collection letter from A.R.M. Solutions, Inc. representing the legal successor of Hollywood Video stating that I owe $38.32 in what the person on the phone said were late fees dating back to 2006 and 2008. I do not owe this payment. I was religious about keeping my account current. When I closed my account at Hollywood, there was no outstanding balance owing and I clarified this with the cashier at the store. I have never received a letter stating that I owed money until this collection letter that I received today.

I wrote a letter today and will send it registered, return receipt mail requesting verification and a copy of the original judgment to be sent to me, as well as stating that this is completely wrong. What can I do? There is no way that I can clear this unless I pay it. I am old enough to know that even a debt this small can have an adverse effect on my great credit report, regardless if it is grossly wrong.

I recently received a letter notifying me of a debt of $134.91 from late fees on videos I never rented in 2009. My son and daughter received the same notice from these debt collection agencies: Universal Fidelity LP, West Bay Acquisitions LLC, National Credit Solutions. Luckily for me, I am the head of the Consumer Rights Protection Department at the law firm I am currently employed in. I showed these letters to my attorney, and was told that anyone who is a victim of this scandal, is eligible to receive up to a thousand dollars per case. Us consumers have rights under the laws of FDCPA, and FCRA, that protect us from harassment and scams just like this.

I received a notice on March 14 from Universal Fidelity for late fees totaling $71.74. My question is, how could I have rented any more DVDs if I had late fees? Hollywood did not allow you rent anything more until the late fees were satisfied. This is ridiculous and unfair! Isn't there someone you can report this to?

On March 14, 2012, I received a collection letter from Universal Fidelity LP for supposed fees owed to Hollywood Video totaling $43.32. The charges were for PS2 and Xbox games rented from 05/09 to 01/10. At the time, I had a membership that allowed me to rent games and movies and was charged a monthly fee to do so. I was not charged per rental and did not have any outstanding late fees when the company closed. I will not pay this company any money and will file complaints until the matter is resolved.

I, too, received notification today from the collection agency stating I owed $41.56 for movies rented in March of 2009 and another in April of 2010. I know those movies were returned. I did not receive any other notices and I find it hard to believe that they would have allowed me to rent further movies without paying for those from 2009. I tried calling the only number listed on the notice which was a pay by phone number. No one ever answered. I let it ring for 10 minutes. I went to the web and there is no place to raise the question as to what the fee is for, late fees, the videos themselves. I feel this is extortion. I will pay the bill to keep my credit intact but I wonder how they can get away with something that seems illegal. It is their word against mine and I have no recourse. I will never rent another movie from any establishment.

I just received a bill for $89.41 for charges from 2009 for movies that were returned. The bill came from Universal Fidelity, LP for Hollywood Video. They are claiming that from 3/10/09-10/7/09, Hollywood video continued to let me rent nine movies without ever returning them, paying a late fee or billing me until now. I know for a fact they were returned. Their own policy would not let me continue to check out movies without returning or paying late fees for other movies for seven months.

I have received a notice to collect from a company called A.R.M Solutions for late fees totaling $43.47. I do not agree with these fees and I am not able to contact Hollywood Video (out of business) to see if these are correct or a mistake. I had always paid for late fees at the time of rental of another movie. Dates of alleged rentals are 05-18-2010, 08-20-2009, 09-08-2009. How can a company send me to a collections firm without documentation or notifying me of this bill? I have had no communication with Hollywood Video about this matter.

I just received a bill for $19.99 from Universal Fidelity, LP. It does not state what the charge is for, whether the video was late or never returned. The video in question was rented back in 2009 and returned on time. I tried calling the phone number listed to pay by phone, but all I get is a message machine claiming the mailbox is full and to go online and pay instead. For a collection agency not to have anyone answering the phones is kind of fishy if you ask me.

I, just like all of you, received a collection notice, this one for $110 for movies rented in 2009. Absolutely ridiculous. I called the number on the bill, waited on hold long enough that I had to call back twice to talk to someone. Obviously, they are getting a lot of calls about this. He said he couldn't promise me anything but he was putting me down as a verbal dispute. I told him I wasn't going to make any deals with them, that I was currently looking at this website at all the complaints, that it was obviously fraudulent, and that it was a last minute attempt to get money after filing bankruptcy. Not doing it. And, I used to be an assistant manager with Hollywood Video back when they were still doing okay and I know how their system works. They very easily could have gone into all of our rental histories and come up with which movies we rented and say that they were never returned. Frauds.

I just received a collection notice from Universal Fidelity LP stating I owe late fees in the amount of $85.49 from 2009. I find it odd because due to the fact that I never owed that much in late fees to them ever. Also, for the last 6 months they were in business, I was a member of their DVD rental club and they deducted $24.99 a month from my checking to rent and never have late fees. I also got charged the month they went out of business and never used it that month, so they owe me $24.99, which I never got back. What a bunch of **! I tried to call and dispute and the number is busy!

I also received a letter from Universal Fidelity LP saying I owed $61.15 in fees for 9 movies they say I rented from 4/3/09 to 1/21/10. I assume they are late fees but the letter doesn't say what kind of fees they are. The problem with this is that we belonged to the rental club where we paid $14.99/month for the unlimited rentals. I have the bank statements to prove that $14.99 was deducted from my account from Hollywood Video. The other problem is that even if we didn't belong to that club, we had to pay for the videos upfront and weren't allowed to rent more if there were past due fees on the account. I am not going to pay this.

I received a phone call today from ARM Solutions claiming I owed $38.32 for six past due movie rentals dated back to as early as January 2009 and as late as January 2010. The first red flag for me was that the phone number came up as an 812 area code, my home town, which is why I answered in the first place. The lady I spoke with told me her business is located in Camarillo, California. Weird. Another red flag is that I haven't received any letters or notices in the last three years about this issue. I looked up their website and the phone number and mailing address are different than that she had given to me as well. It all just doesn't add up. I called her back and she told me that if I simply write a letter to them disputing their claim that they will close my account. The whole thing seems like a fraud situation to me and I'm not about to send them any money.

I received a letter from West Bay Acquisitions stating that I owed $72.58 to Hollywood Video in late fees for 2 Xbox games (I have never rented games from Hollywood Video) and 1 DVD (and that DVD was returned to the store). I called this company and explained that I had the PowerPlay membership that I paid for each month and I was not supposed to incur late fees. I was told that the PowerPlay did not cover late fees on certain rentals. If this is true, then the sales person that signed me up for this misled me. I was told by West Bay that they would open a dispute with Hollywood video.

Also, when I found out that Hollywood Video was going out of business I was told not to cancel my membership because the accumulated points that I had on my account would be forfeited. I had 121 points on my account, which meant $121. I was told that I would receive a gift card for that amount to purchase merchandise. I never received that card and the money I had in my account was never given back to me. So as far as I am concerned, Hollywood Video owes me.

I received a collection notice from Universal Fidelity LP. Do I owe these fees? I am worried about it being a scam.

We received a bill for $24.78 for movie rentals from West Bay Acquisitions. The fees are false. We attempted to return a DVD to Hollywood Video. On the return date October 28, 2009, the return box was sealed shut and the store was closed. We received this bill from West Bay Acquisitions on February 17, 2012. It appears West Bay Acquisitions is a collection agency attempting to generate revenue by false billing and preying on individuals that are listed on a Hollywood Video customer database.

I also received a collection notice for $37.15 from Universal Fidelity, L.P. regarding owing monies outstanding to Hollywood Video. I know I returned these videos and have never received any notice between 2009 and of any fee owed. Can they do this? And who can I talk to regarding this "alleged claim"? The collection agency will not give me any information and Hollywood Video is out of business. Who is the "legal successor"? No name is listed on my paperwork.

I just got my collection notice. This was from West Bay Acquisitions, LLC. We haven't been to a Hollywood Video in almost 10 years. We never even heard of "Rocknrolla". What a scam! I can't decide whether to let them waste their collection time and money like I did with AT&T or to contact an attorney.

I received a collection letter in the mail from A.R.M Solutions, Inc. on 3/8/2012 claiming I owed Hollywood Video $39.15 for late fee in 7/27/2009. This is an invalid debt. Hollywood Video went out of business a couple of years ago. I never received any invoice of fees. After years of being a loyal customer, this is the thanks I get. If these debts were true, why they would have tried to collect them when the debt was "incurred"?

Just like everyone else on here from California, I received my letter from ARM last night regarding late fees unpaid to Hollywood Video from July 2009. And my total owed is also exactly the same as everyone else that had two movies unpaid for. My total was $39.98. I thought about paying for it for a split second, then I decided I should check to see if other people were having the same collection notices from a collection agency representing Hollywood Video and sure enough, here you guys are.

I received a letter from a collection agency stating that I owed $152.50 from late fees on 18 different movies, but here is the kicker—are you ready? I purchased all these movies while they were going out of business at the location I always went to. I'm so pissed off at this company because I really liked Hollywood Video and the employees that worked there. I called the collections agency and the man that helped me was very nice. He closed my account on this matter—for now. He cannot promise that I may receive a bill down the road, but for now this matter is closed. So to all of you that got a bill in the mail, you have to respond within 30 days; otherwise, the company assumes that the debt is valid. So get on the horn and complain! Best of luck, Hollywood Videoers.

We just received a collection notice on March 8, 2012 for $38.41 for supposed charges that were past due to Hollywood Video from August through December of 2009. While we may have rented the titles listed, the dates of the rentals were from August to December. I know we would not have been able to continue to rent from them if we had overdue amounts for that long of time. I believe the charges are fraudulent and I will contact the same agencies as others have stated here.

A.R.M. Solutions, Inc. is claiming that they are owed $38.32 for "severe" past due status. 1) I belonged to a club with Hollywood Video, and it was deducted monthly from my checking account. There would not be a late fee charge. 2) We do not have, nor ever had, any Hollywood Video DVD in our possession after they went out of business. 3) Hollywood Video did not issue receipts when movies were returned. How could they possibly prove that this occurred? It's a fraudulent scam.

I am joining the long queue of people who received collection notices from West Bay Acquisitions regarding a video allegedly not returned on 2/18/2009. That Hollywood Video has been out of business for at least that long so since they do not give you a receipt for returning a video, there is no way to prove they recorded it as returned even though we certainly did. As I see I'm not alone in this, I would like to know what has happened to others like me. Who do you go to get this fixed?

I received a collection notice on 3/3/12 from Hollywood Video. The charges were for four (4) X-Box Games dated 5/13/2009, 9/14/2009, 10/12/2009 and 11/7/2009. The amount that they are charging for these games is $40.72. I do not have these in my possession and never received a notice of past due within those three years. I am sending a letter of dispute to A.R.M. and have requested all history and contracts with Hollywood Video.

I received a letter today from A.R.M. Solutions in Camarillo, CA that states I owe $38.80 for four movie titles from March and August 2009. This is the first I have ever heard of it and have so far filed complaints with FTC and California Attorney General. The FTC said that they have been getting calls on such letters from various collection agencies sending similar letters. The lady said that the more calls they get then, they will investigate. She told me to send a letter certified mail to dispute this collection effort. I called the collection agency several times and nobody will answer on any of the options. I finally just left a message telling them I have reported them and they can wait on a dispute letter. All of us need to file complaints.

I received a statement dated 2/21/12 from West Bay Acquisitions, LLC in Rhode Island stating that my husband rented a DVD on 9/1/2009 and that he owed $11.58. I called West Bay and told them that my husband passed away in December 2005. I am in agreement with other posters on this site. How can these people get away with something like this? Suggesting he rented a movie in 2009 and here we are in 2012 and now a notice from a collection agency. No other communication was received prior to this notice. West Bay indicated they would be reversing the charges and make a note in the file and apologized for my husband's passing.

I received a notice that I had an outstanding debt with Hollywood video for old movie late fees from 2009. Luckily for me, I still have a receipt showing that I paid Hollywood for those movies. I called ARM and was told to dispute the charges in writing. I was also told that, "Yes, it is likely that most people will have forgotten whether they had outstanding late fees and will just pay the bill." This is extortion! ARM needs to be taken to task for this!

I received a statement from Universal Fidelity LP that I owed them $19.16 from 2009. I tried to call them to confirm my account history, but I had to leave a voice mail. I started doing more research and found this consumer report site where there are multiple complaints about Universal Fidelity. I do not plan to pay this company if I cannot get verification regarding my account history.

I received a collection notice 3/3/12 from Hollywood Video. The charges were from 3/24/2009. The amount that they are charging for 2 videos is $39.98. I do not have these in my possession and never received a notice of past due within those three years. I have filed and notified the Attorney General's office. I have sent a letter of dispute to A.R.M. and have requested all history and contracts with Hollywood Video.

I received a collections notice for movies from 2009 that were returned in 2009. No consequences yet but I will be sending them a letter stating that we do not owe the balance.

It is 2012, why in the world am I getting a bill for $28.74 for something back in 2009? Hollywood is not even in business anymore. Now, when I try to contact the collection agency I cannot get through to dispute it. **!

I just got a letter from West Bay Acquisitions, LLC, about owing $17.45 for a DVD that I rented in May 2009. I actually had a problem with this at Hollywood Video back in 2009. One of the employees didn't register my DVD as being returned and charged me a late fee. I called the store and the manager verified that my DVD was indeed already on the shelf and said he would waive the fee. Guess, that didn't happened. It's no wonder Hollywood Video is out of business. I hope West Bay gets the same treatment.

Collections Notice from A.R.M. Solutions, Inc. (Hollywood Video): I received a fraudulent collections notice dating back to 2009 for bogus charges from Hollywood Video in the amount of $44.90.

Alleged Late Fees: I received a letter in the mail claiming I owed back late fees from Hollywood Video. I always paid my late fees and could not rent another movie until I did. This is bogus and I do not appreciate being scammed. I do not want this to reflect on my credit, but I don't appreciate having my credit held for ransom. West Bay Acquisitions, LLC out of Rhode Island can stick it as far as I am concerned.

I just received a bill for $19.99 from Universal Fidelity, LP. The video in question was rented more than 2 years ago and returned on time. After reviewing others' experience that matches ours, I am confident this is a bogus bill.

I'm writing this comment (not a complaint) to those from Texas receiving demands for "fees" from a collection agency. Please do not send this agency any money. They are noted scammers, and many other agencies have done the same in Montana and other states. Check online for other fraudulent fees.

I received a notice in the mail that I have an outstanding account with the debt I owe to the legal successor of Hollywood Video in the amount of $29.57. I called Universal Fidelity, and I told them that I never returned a movie late, and they said they had no way to prove that, and asked me if I had the receipt. I said no I didn't keep receipts for movies I rented in 2009.

And why if they filed for bankruptcy in the state of Oregon in March of 2010 am I receiving this now? He said that the after the video store filed, they would not be able to tell me if I had any fees or not! In that case I should have been notified about the late fees in 2009. He also offered me half off my fee if I paid over the phone. I told them to do what you have to do, because I'm not going to pay this. Please don't fall for this! It is a scam!

West Bay Acquisitions is demanding payment and threatening credit report harm on a debt from 2009 that I do not owe. I noticed that I am not alone here and would appreciate an advice.

I've reviewed a letter demanding me to pay the debt of $13.96 I'm "supposed to owe" to out-of-business Hollywood Video, which is now currently taken up by the legal successor, West Bay Acquisitions, LLC. Though I had a membership with Hollywood Video for a couple of years, the movie title from year 2005 called "The Quiet" was definitely not a movie title I've ever rented or even watched at all. I strongly believe that it's purely fraud action to scam people out of money. I think the bill for collection notice is fake. I've read many reports from other people sharing the same experiences as me, receiving strange letters. I'm worried if there's a dent on my credit history.

I just received a notice from A.R.M. Solutions, Inc. (Camarillo, CA) for fees past due on some video titles. These are from 2009 time frame and look like titles I might have rented. However, I would not have let them go late. Also, I have not received any correspondence about this alleged debt ever before. Here is my take: this is just a scam unless this collections agency or some others you may have received a letter from can "prove" you owe the debt. Since these collections letters all seem to be coming from 2009-2010 timeframe, it is highly unlikely they could produce such records. I checked my 3 score credit report and there is no record of collections on there.

So I am good so far. Most important, if any report of collections is posted to your Equifax, TransUnion or Experian credit report, then simply complain and it most likely will go away. I have successfully done this with a collection to my credit reports that was not fair and totally undocumented. These companies cannot trash your credit just because of their say without proof. All you need to do is go to an online complaint form or send mail to the credit agencies explaining this matter and they will remove it from your records. Do not pay these collections agencies. If they put collections on your credit agencies reports, then wipe it away yourself. Do not pay. For TransUnion, go to ** to begin an online investigation of information found in your file. For Equifax, go online to **. For Experian, go to ** to begin an online investigation. There are so many complaints about this Hollywood Video matter that I am going to guess the credit agencies will already wiped the slate clean for any consumers that complained because these collections agencies cannot prove the debts.

I received a bill from West Bay Acquisitions, LLC about Hollywood Video, which said that I owed a late fee from 2009 in the amount of $97.88. Well, first of all, I would always pay my late fees when I would come in to rent a new video. In Tyler, they would not let me rent another video until I paid the late fee. So this is fraud.

But guys, we might have something here. How many of you bought the membership where you got so many free videos each month? I bought this right before they went out. So if any is collected, shouldn't the people who bought these memberships before they went out of business be reimbursed? Hollywood Video should give me a refund! This is crazy, and you would think there is no way this should be legal. But don't think that this will just go away on its own! Let's go after this collection agency!

I just received a collection notice stating I owe $19.16. The collection agency is West Bay Acquisitions, LLC. I know I was current with my account. The statement showed 3 movies, but per Hollywood video policy, how could I've rented the third movie if I didn't pay my late fees? I know these are late fees because I always go inside to return my movies. I'll physically hand an employee the movies. I'm going to write a formal letter disputing these charges. If anyone has any info that could help in getting this resolved, please post it. Thanks.

I received a letter claiming I owed money that I do not. Hollywood Video had my banking information on file and could charged my account at anytime. Furthermore, they would have not allowed video rental for passed due account charges in excess of six months. The letter claims I had charges that ranged from February of 2009 to January of 2010. I called them on the phone and they offered to reduce the phony debt by 50% if I paid right away. This is a total scam. Please let me help you deal with this company.

Same as everyone else below. I received confidential notice from Universal Fidelity, LP regarding $37.10 in late fees not paid to Hollywood Video. While we did rent the films they mentioned, we would have had to pay late fees prior to renting any other movies. Supposedly, these movies were rented in 2009 and late fees never paid. This is not true. We seldom ever had late fees and when we did, we always paid them. We will not be paying this fee to Universal Fidelity!

On February 27, 2012, I received a notice from a collection agency (West Bay Acquisitions, LLC P.O. Box 8009 Cranston, RI 02920) stating that they were acting on behalf of Hollywood Video. They are demanding payment for a debt of $19.49. According to the collection letter, the debt is for videos dating back to September of 2009 and January of 2020. Up to the time that the company was in business, they received my patronage and not once did they notify me or even make an attempt in any form to contact me of such debt. Each time I rented from them, I made sure that my account was up to date and paid in full. I am angry because one, Hollywood Video's store associates told me on numerous occasions when I inquired about my account that my account was free and clear of any debt.

I have disputed the debt and am waiting a response. I have tried contacting the collection agency but each time, I am disconnected because of "the high level of calls". After years of being a loyal customer, this is the thanks I get. If you ask me, this is just a ploy by the creditors trying billing former account holders to see who they can pull the wool over their eyes and pay without disputing the validity of these debts. If these debts were true, they would have tried to collect them when the debt was "incurred".

I received a notice of "collection" of past due amounts to Hollywood Video from 06/28/09 through 08/28/09. We joined the "platinum" monthly power point system for $24.99 per month. If we exceeded the monthly amount allotted, we had to pay. The last time I was in Hollywood Video was in December 2009. They never mentioned we owed them a dime, we did not. Are these people for real? This is a collection agency. I've never been turned over to collection.

I received a bill from University Fidelity LLP for $79.96 for 4 videos that were rented from Hollywood Video in 2009. I don't even know if they are claiming the charges are for late charges or for actual videos but the videos were returned and the late charge was paid. Hollywood Video apparently had poor record keeping for them to have this false information and for this company to contact me over 2 years after the fact. Hollywood Video did not give any receipts when videos were returned.

I received a letter today from Universal Fidelity, the legal successor of Hollywood Video, which said that I owe $35.62 from 11/05/09 and 5/29/09. I paid all late fees and purchased movies prior to the closing of Hollywood Video. After reading this thread, I am concerned that if I don't pay, it's going to affect my credit. I will be writing a letter disputing it!

I received a debt collection notice in the amount of $171.93, due to now bankrupt Hollywood Video, for a list of rentals from over 2 years ago. It appears that they are now owned by the First Lien Term Lenders Liquidating Trust, the legal successor to Hollywood Video, and Movie Gallery. It does not say what the basis for the calculation is. They only give a list of rentals. My account was in good standing, when the store closed, and I owned them no money. I had actually accumulated credits for a monthly membership that I lost, when they went bankrupt. They actually owed me money, but I did not pursue it. I would like to know what my rights are.

This is the second incident in three years where I have received a collection agency bill for items I never checked out. This time it is a different collection agency and the items are entirely different. Something is going on. The first incident was in May 2009. I received a bill for "Lakeview Terrace," a movie I had never even heard of at the time. Outraged, I drove over and addressed it directly with the store manager. He "took it off the computer" and also told me he was erasing all my information so that "nothing like this would ever happen again." Surprise, surprise. It is now February 2012 and I now have a bill for a PS3 game called "Fallout" and "The Duchess." Wrong. Again, I did not check these out.

It's like they are making it up as they go along and sending fallacious "debt" over to collection agencies. There has to be a reason they are doing this. I called the collection agency (West Bay Acquisitions) who told me he was "sending it back" as a dispute and that West Bay would not be contacting me again. He said it would not affect my credit report. Liar. He then gave me a defunct address for the trustee of Hollywood Video. I have prepared a letter for the Attorney General of the state of California to be sent today.

I received a collection letter in the mail from Universal Fidelity, LP, claiming I owed Hollywood Video $19.16. This is an invalid debt. Hollywood Video went out of business a couple of years ago. I never received any invoice of fees, and I my membership had no late fees ever, so I know this collection letter is fraudulent. I called the number on the letter, and left a message, but to date, have not heard back. I am in the process of sending them a certified letter disputing this claim. Apparently, after reading all the other complaints on this website, I am not the only one. How can they legally get away with this?

I am beyond angry about receiving a "collections notice" from Hollywood Video. I never returned my movies late. In fact, they were always telling me I had earned a free rental for returning movies early. This is also from 2009. Why would I first be hearing about this now? They say I owe something like $55 (I don't have the letter with me). I am really upset, because I feel like many innocent people will not be sure how they can even fight this, and just pay. I don't want to be one of those people. But, I am just a regular person with no knowledge of legal jargon, or what my rights are. I don't want my credit to suffer, because of this. I am absolutely seeing red. How can they get away with this? If anyone wants to email me regarding this, and has ideas, this is my email address: **.

I received a letter of collection from West Bay Aquisitions, LLC, in the amount of $32.46, regarding fraudulent claims of debt owed to Hollywood Video. These claims are bogus, since I was a member of their Gold Club, for which they deducted monthly fees. There was actually a surplus of points, exceeding the claim amount left in my membership account, when Hollywood Video closed their doors.

Universal Fidelity claims that I owe $29.90 in charges to Hollywood Video for movies rented in 2009. These movies were physically returned to the overnight box at the store. We were billed for them and went to the store to say we returned them. The employees told us we were all set. We never received any more bills. This is bogus.

I too received a letter from Universal Fidelity LP with a list of videos stating I owe them $166.18. On this list are videos I purchased as previously viewed and some I never rented and I never even heard of the movie. My husband thinks this is a scam and so do I. I am trying to find out what to do with this, do I need an attorney? This is crazy.

Today we received a letter from Universal Fidelity, LP of Houston, TX stating we owed the successor of Hollywood Video $49.56 for 4 movies from 2010. We have not rented from Hollywood Video for years as we have been a Netflix customer. We do not owe this money.

Can you provide any assistance regarding this matter?

I just received a letter from Universal Financial, a collection agency stating that I owe late fee for rentals from Hollywood video in 2009. When the business went under, I double checked my account to ensure that all final bills were paid. I never allowed my account to accrue late fees and believe this is a last ditch attempt to defraud the loyal customers of Hollywood Video.

I got a fake bill from Hollywood Video/Universal Fidelity LP. I received a bill from Universal Fidelity LP for $42.22 claiming I did not pay for three rented movies in 2009. I remember the movies and I remember returning them. I noticed a lot of people are getting these fake collection notices so I wanted to report them too.

In November of 2010, received a notice from National Credit Solutions that I owed Hollywood Video $251. I had turned in all movies, paid late charges before they closed. I filed a complaint and disputed this on my credit report. This was quickly resolved and National Credit solutions dropped all claims.

Forward to February, 2012. I received another notice from a different collection agency, "West Bay Acquisitons, LLC" that they are trying to collect a debt for Hollywood Video in the amount of $98.37.

I have read the numerous complaints from others about the same situation. The subject of Hollywood Video trying to collect from others has even been featured on the "Clark Howard show", and people were advised not to pay, charges are bogus, etc.

I resent that yet again I have to deal with this Hollywood Video issue and another collection agency. I have to inform them in writing about my dispute. I'm tired of spending my time having to protect my excellent credit rating from this bogus claim!

I too received a collection notice from Universal Fidelity stating I owe $38.32 for three movies that I remember returning to the location in a timely fashion. They were going out of business and I dropped them in their drop box. I have not seen any of these bills and just got this first item in the mail which is now recorded with a debt agency. This is ridiculous. I'm in the process of renting a home and now I see that this is happening to people all over the place. Hollywood video and Universal Fidelity are impossible to get hold of, and I am extremely frustrated. Is there anywhere I can report this too? Because I don't want it on my credit. Thanks!

We received a letter today from Universal Fidelity, LP of Houston, Texas. The letter alleges that we owe $43.99 for the rental of a DVD and a video game two years ago (February 2010) from Hollywood Video. This is a bogus claim but to protect ourselves, we will be sending a letter back, informing them that we have no intention of paying this trumped-up "debt". I understand that the attorneys general of all 50 states had--a year ago--signed an agreement with Hollywood Video's collection agencies (at the time) that they cannot report any Hollywood Video customers to any credit bureau if they refuse to pay alleged late fees and/or charges for items allegedly not returned. So this would appear to be a "fishing expedition", hoping to intimidate the unwary into paying bogus fees. Don't fall for it!

I received a statement saying I owed $26 and some charge in late fees from 2009 and 2010 rented from their location all the way up to the end. I had always paid and they always allowed me to rent and never requested payment for late fees. Even though it is such a small amount, I refuse to pay fake claims. They had my checking account/credit information on file at the time and were more than capable at the time of debiting my account should I actually have had late fees. I will gladly add my name to a lawsuit against them. Provide a receipt proving you paid late fees in 2009 is like asking if you have a receipt for a cup of coffee in 2008.

On 2/24/2012 I received a collection notice for $13.96 from (a collection company) West Bay Acquisitions, LLC P.O. Box 8009 Cranston, RI 02920 1-888-737-7608 for alleged late video fees that were supposedly incurred on 1/20/2009 (3 years ago).

I spoke with Rolan; he stated that West Bay was representing Hollywood Video in the collection of overdue accounts. I stated that I did not owe the alleged fees, that I had always been a very good customer and kept my account up to date. Rolan stated to read the back of the letter and follow the instructions, my case would be turned back over to the Hollywood Video attorneys.

What is the statute of limitations on such alleged fees? Why was I not notified immediately if I owed money? Why wait over 3 years?

I recall being nervous going into Hollywood Video because they were always making mistakes. Employees become busy and frequently misplaced videos or forgot to log videos back into their system for re-rental. It was not uncommon for customers to be reminding the employees of dates and times of dropping off the videos. This happened to me on two different occasions, but luckily, the assistant manager remembered me and stated he had fixed the problem and would offer me a free rental or popcorn so I kept coming back.

Now, I am being told that I owe money for a late fee that I do not feel I owe. Yet how do I prove it? It was 3+ years ago. It is not like I can simply go through my bank or ATM statements and say here is the charge and here is the payment. Why? Because I do not know if this was one of those times the store made a mistake and the charge was supposed to have been cleared! Or was it the time I really did have a late fee and I paid for it with cash, or was it the time I paid for it when I purchased popcorn and more videos. This means the amount would be more that the $13.96 and nearly impossible to find.

Then there are the small late fees like mine where paying cash would have been easily done. Did the employee pocket the money or did they forget to make the payment. Or was this the time that I had gone in and paid to re-rent the movie as I did on occasion and the employee did not properly credit my account, which also happened. It seems most people simply paid the late fee rather than coming in before the fee occurred to re-rent the movie.

All I can say is I know how hard I worked to maintain my account and how frequently mistakes were made. I firmly believe I do not owe this money. What I do believe is that some hungry attorneys are abusing former customers by alleging that they owe monies that only a few can prove they do not due to the exact reasons I stated above.

How easy is it for them to state, our records show that you owe us money, now prove you don't after 3+ years.

Now how many Hollywood Video customers will pay these bills unquestioned because they cannot prove otherwise? This means they pay twice and for things they do not owe. This is ethically just plain wrong. Even if I say Galaxy Quest was my favorite movie and it was during this time I had re-rented the movie and that is how come I know I do not owe the money. My account must not have been properly credited... what leg do I have to stand on? It is my word against companies that say they have a piece of paper that shows otherwise. But, when hundreds or even thousands of unhappy Hollywood Video customers say the same thing, then it is time to consider we are being bled. Please help, I am not alone.

I have filed a complaint with the state attorney generals office and hope you will too. I have also called 1-877-382-4357 and lodged a complaint, I hope you will do the same. These people in my view are not being honest and need to be stopped.

I got a bill in the mail from a legal successor of Hollywood Video. I tried 2 times to call them but got no one on the phone both times. Then I looked at it closer and saw there was no address on it, just a PO Box ** Houston, TX 77218-9785. They say I owe them $42.72 for 5 movies. Hollywood Video has went out of business about 2 years now and we parted on good terms. This is bogus. I owe nothing to them. Never heard of any of those movies. I never rented any of the movies they say. Rip off.

Received a bill from Universal Fidelity LLP Legal successor of Hollywood Video, saying that I owed late fees for movies that were (possibly) rented in 2009. This store closed in 2010 two years ago and we owed no fees. I checked every time we rented to see if there were any late fees. From the other postings, I believe this to be fraud on the part of Universal Lending. It appears that they are just sending random notices to addresses that they received in receivership. I will not pay this fee.

Same situation for myself! I received a letter today from Universal Fidelity, LP stating that we owe $28 for 6 children's video rented in 12/09 and 01/10. I contacted the Nebraska BBB and they suggest I call UF directly, or send a certified letter with my concerns to UF. However, from what I read, PO Box's cannot guarantee receipt. I remember there was a monthly special where you could rent unlimited "older" movies, not new releases, for free as long as you paid the monthly charge. I will certainly follow up to make sure the collection agency does not harass me.

I am being charged $44.07 for "late charges" related to movies I rented in February of 2009 (3 years ago). This is the most outrageous thing I have ever seen. I never had a balance due at Hollywood Video. Why would they allow me to continue renting movies if I was delinquent? Clearly they would not. This is a scam. When someone accuses you of something normally there is somewhere you can go to clear up any discrepancies. Well, where do you go for this? The stores are gone, so you cannot go in to contest the charges. This is absolutely insane. How can this be legal? Is there any recourse?

I received a bogus collection letter from West Bay Acquisitions, LLC regarding late fees from Hollywood Video. How and why did Hollywood Video release information about their customers to a fraudulent collection company? Hollywood Video owes it to their customers to protect their information from reaching the hands of criminals preying on the fears of consumers who want their credit ratings protected, unaware that they are being scammed!

I received a bill for $191.19 in late fees for games rented at Hollywood Video from a collection agency called West Bay Acquisitions, LLC for $191. I called to dispute this. The lady on the phone tells me that sometimes the late fees were not always collected and that if I had receipts or bank statements proving I paid them, they would take them off. But Hollywood Video never missed telling you about a late fee and you couldn't rent another until you paid all or half on the late fee. I explained to her that I paid all late fees every time the games were late before renting another game and told her I do not have these receipts from 1/22/2009 and 5/4/2010 and also that some of these games were not even kept a whole 24 hours due to content. She continues to tell me that I am wrong and that I owe the money. Then she says let me talk to my manager about this. She was gone maybe 2 minutes came back and said that they were willing to drop this down to $112 to clear it off my credit. This is completely insane. I paid my late fees as they were due and should not have to pay $191 or $112 for over 15 games. This is not at all possible.

I, too, received a letter from West Bary Acquisitions, LLC about an amount owed to Hollywood Video. I do not owe the charges. I did find out their street address as I am sending a letter disputing the charges by registered mail and I do not want to send it to a PO Box. The address is 1540 Pontiac Ave, Suite A, Cranston, RI 02920. I only got the address after I threatened to add to my complaint to the state attorney general that they were refusing to give it to me.

Today, I received a very unprofessional "confidential message" from Universal Fidelity, stating that we owe late charges of $105.04 on films we never rented from Hollywood Video, in 2009-2010. We were in good standing when they went out of business, even dropping into their going out of business BBQ, to purchase discount DVDs, and say goodbye to employees that we would miss. Is this how loyal customers of a business should be treated? And one wonders, why the consumer has lost faith in American business. I must say finding this site was a blessing, and I am relieved to see the consumer fight back, because this is absolute fraud, and these people should be prosecuted. Our family will be joining you all in this fight.

On 2/16/12, I received a collection notice from "Universal Fidelity ,LP" telling me I owed the "Legal Successor of Hollywood Video" the sum of $80.32 from 2009. I have disputed this in a letter to this so-called agency and was hung up on by an Indian sounding woman who by the way was near impossible to get a hold of. I am now reporting this to the FTC and BBB as well as any other agency I can find. These charges are bogus and once more shameful on all parties involved. From what I'm reading here, this is running all over the country. If I have to get an attorney involved, hopefully I can sue the "Legal Successor of Hollywood Video" and all participating parties for my attorney's fees as well as my time to resolve this matter. Any help with this will be appreciated.

I too just received a bill (2/21) from Fidelity Collection Agency, stating that I owe them over $100 in fees for Hollywood Video. This store closed 2 years ago, and I returned all movies to them, on time. They would not allow anyone to rent movies, if you owed late fees. Something is fishy here. I have not contacted them yet, but will do so, to see if they send any additional paperwork. This is the first notice I've received. I am not paying for this bill. I think I will turn this over to my local news station, who looks into things like this!

This morning I was going through the mail that came yesterday and came across a letter from Universal Fidelity LP, stating that we owed Hollywood video $84.33. At first, our heart sank because we are in the midst trying to buy a house and we don't want our credit affected by this. We started exploring on the internet and came across this website (thank goodness).

Our experience sounds a lot like the others who have posted on here. I called first thing this morning and got a recording telling me that someone would be with me and the phone just continued to ring. I called back a couple minutes later and spoke to a girl named Tamera (she would not give me her last name). When I told her I was calling about a letter I received she immediately put me on hold. When she came back, she asked me for the EDP number - I gave it to her - she stated that we owed the money. I told her that I just wanted to inform her that we dispute the charges and would be contacting the BBB.

Tamera's tone changed immediately and told me that I was contacting the wrong person. I then told her I was calling them because they are representing the legal successor of Hollywood Video - and I asked if I could get her last name, she asked me to hold, again. I was on hold for a couple minutes when she came back on, she asked if there was anything else she could help me with. I laughed and told her this was bull**** and I hoped the call was recorded. She promptly said she was terminating the call. I don't know how these people are getting our information and how they are getting away with this. We don't owe the money.

We actually went into Hollywood Video and purchased a few movies when they were going out of business. We didn't have any late fees - we had the power play that was auto-deduct for the PS3 games which I am being charged for 5 PS3 games and 3 DVDs. After reading through everyone's complaint, I am convinced this is a complete scam. I will be contacting BBB, Attorney General of Consumer Affairs and whoever else I can be in contact with. I encourage others to do the same!

I received a bill for $136.45 for charges in the years 2009 and 2010 related to my account with Hollywood Video. These charges are bogus and I am disputing them. My account was paid in full prior to Hollywood Video going out of business. Additionally, there is absolutely no way that I racked up $136.45 in late fees over a 2 year period without knowing it. I visited Hollywood Video an average of 4 times a month and when I had a late fee they informed me and I paid it. I am also very disturbed about the notification they sent me.

These people had the audacity to tell me I am in collections when no one has ever contacted me about owing Hollywood Video anything. This is a travesty. I do not owe Hollywood Video anything.

Universal Fidelity letter for late fees on movies/games - I received a letter from Universal Fidelity claiming that I have late fees due for movies and games rented in 2009/2010. These movies were returned and all fees were paid a couple of years ago and three years ago for some of them. Now that they have gone out of business, I am getting this letter 3 years after the fact. I am also hearing that thousands of others are receiving similar letters for various amounts.

I just received a letter from Universal Fidelity saying that I owe $110.21 to Hollywood Video dating back to 5/09. To begin with, this is the 1st letter I got in reference to this and 2nd of all, we returned all movies before our local store went out of business. This is outrageous, I would just get a letter in reference to this now and expect me to pay with no questions asked.

I was contacted by a very strange collection agency, Universal Fidelity, that claims my family owes money to Hollywood Video. Hollywood Video closed more than a year ago, maybe two. We are sure we owe nothing, but the "collection agency" word scared us. We asked for a bill. We got something in the mail and sent the money. I just got a call from Universal Fidelity again! They claim we still owe money. I said we sent it. I told them I would not give my credit card info over the phone. I needed it on paper. She told me they only send out one statement and won't send out another. And she called me a liar. I asked for her last name. She refused to give last names or her manager's last name. Then, she hung up on me. Is this a scam? I don't know what to believe. It seems like a reputable business would give last names. By the way, the girl told me she didn't know her manager's last name.