EA Games

Your servers keep telling me to check my connection. They suck. I can't play Battlefield 3 which I just bought.

I think it is ridiculous that EA requires you to have an online pass to play multiplayer in their games. I recently bought a used Dead Space 2 and they are charging me $10 dollars to play online, when I already paid $50 for Xbox LIVE every year. If someone bought 10 used EA games that had multiplayer, they would pay $100. Why should anyone have to pay extra to play a game when they already paid $50 to have Xbox LIVE.

I made a post against a troll on their forums and got banned from all my EA owned games, I can no longer play online. I am out 200 dollars.

This company force posted my credit card 22 times for $15. It refused to reimburse me and the hundreds of others they did this to. I have contacted them and they said it was my problem. With all charges and costs, it's going to nab me for $643.56 and I cannot afford that. My regular monthly fee is $15 and it wasn't even due until the 18th of the month. I spent six hours on the phone with them long distance only to be hung up on three times.

EA Games used to be a rather reputable company in the past. But lately, between their frequently buggy games and lack of adequate customer support, they should be losing customers by the minute. I have been a pretty dedicated Sims player, from the original Sims 1, up until now with Sims 3 and their latest expansion. I just recently got fed up with them after my contact with their support team. Having a customer service background myself, I generally look for someone, even if they could care less about my issue, to provide feedback based on my problem.

Ideally that would be by asking me questions about my issue and providing me adequate response. Instead, what I get with EA's support is, after I type out my issue, I wait for five minutes only to get a response that's blatantly copied and pasted from somewhere and has nothing to do with the details of my issue, leaving me to return more agitated than my previous visit. It's ridiculous and inconvenient to any paying customer. In my case it is in fact just $20 that I recently spent; however, this isn't the first time I have encountered this issue, and I could probably calculate a total of about $200 easy.