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Deana of Lancaster CA (05/06/08)
I cancelled my mebership with this company due to the fact that they never sent my free cd's, even after I paid full price for an additional cd, fulfilling my purchase obligation. This was over a year ago! I have since moved and received a delinquent notice from a company called NSA for a cd that I never ordered or received. BMG needs to be stopped!
Still pending.
Kathy of West Saint Paul MN (05/02/08)
I have mailed and sent back 4 CD's stating that I did not order them and to stop sending them. I will contact Better Business if [they] send me another cd.
Bruce of Winter Park FL (05/01/08)
I completed my obligation to my BMG Music Club service back in Feb 2007. Today I get a call from an anonymous collection agency saying that if I do not pay this debt within the next 3 days they will report it to the credit agencies and it will stay on my credit reports for the next 7 years. I explained time and time again and provided the payment information to them but they said it was not paid and it was for another BMG account which I do not have 2 accounts with them.
They wanted my credit card # to charge $32 to it. I told them if I owe this debt send me proof of it by mail since I never got anything from BMG about my owing this money and to stop calling me. The person on the phone said he will call me 5+ times a day if I do not pay now and they do not send out bills because it is not profitable for them to do so.
How can BMG be allowed to get away with this. I have found no phone #'s to call BMG directly, and this alleged collection agency would not even provide me with a name, just a phone # to call them back at to provide payment to. How is a large business like BMG allowed to not provide a customer service phone #? When you e-mail BMG it sometimes takes them 3-5 days to even respond back, and then it's usually not with a response that is helpful. All I know is I want this company to stop calling me, they are extremely rude and attempt to use scare tactics. I told them I can fax the proof of payment to them but yet again they insist on my paying the bill again.
James of Hilliard OH (03/15/08)
I submitted 2 orders within a few minutes of each other and e-mail confirmation came back for each with a thank you and a list of how it would be shipped. It was a large order as BMG were selling the CD boxset selections at a discounted price so I thought this would be a good time to buy presents and add to my collection. I printed the order out which stated all items had been charged to my credit card and were available. I even got a call from my credit card company to verify the purchases because they had received the billing almost immediately after I had place the order and the items had all been charged separately, just over 40 charges.
I used the printed list to keep track of the CD's as I received them. I started to receive the items about a week later which was great turn around time on the order. The order was received in order that was printed on my list. Then some items did not show up so I went back to the BMG web site and looked up my account to see if the items were being back ordered. I had found some of the items had been canceled. And one whole order (9 items) didn't even appear any more on my account. I then contacted customer service by e-mail and they sent back a reply that the CD boxsets were specially priced (I knew that and that's why I placed the order) but the prices were now different and they would cost me more and upon my decision they would make a refund to my credit card or put a credit on my account. I looked up my order again and the 13 items that were still going to be shipped had all been listed as returned. And the dollar amount of my order had been adjusted. I would like to get my order as they had promised and at the original invoice charge. Thank You.
Sandra of San Clemente CA (03/12/08)
BMG Music Co has to be run by the most crooked people in the world. They send information to young people about their club and get them to join because of the free CDs they will get. Once you join, you can't un-join. It's just like the Mafia. They continue sending and sending more CDs for years and years, and it doesn't end. After months of trying to find a BMG phone number where you could talk to an actual person, we finally requested multiple times that they stop the membership and stop shipping us the CDs. Of course, why would they want to do that?
After a couple years of taking them to the post office and sending the CDs back to BMG, we finally thought that the only way to stop them would be to just keep one and not ever pay for it. Well, they did stop sending more but have been calling and sending us bills for $23. for the last twelve months. I have read dozens of horror stories on-line about BMG music and how people never join the club, but suddenly find themselves receiving CDs. Some people go to check their credit score before purchasing a home and find a bad debt listed from BMG. Something must be done about this company.
The stress of dealing with these people has been huge. We are afraid to pay the bill, because we have heard from other people that the CDs will just start coming again. I lost my husband three years ago, and this BMG mess has driven my blood pressure up through the ceiling. Why must consumers be treated this way, and why does this continue? Everybody that I have talked to about BMG has the same horror story. Thank you.
Thomas of Phoenixville PA (03/11/08)
I want my subscription canceled, but all I get are notices for the monthly selection with no contact number. I previously gave notice of this months ago, but it was ignored. Please, I want to cease this membership, or I will take further legal action.
Steve of Bristol VA (03/08/08)
I ordered cd's from BMG, and it has been a month and still no cd's! I have been a member many times over and have never had to pay up front for them, but this time I did. i should have seen that as an omen! Five e-mails have gone unanswered, and I'm now stuck for $18.73 and no cd's! DO NOT JOIN THIS CLUB, AS I FEEL THEY ARE ON THEIR WAY OUT OF BUSINESS!
Rebecca of Jennings FL (02/18/08)
BMG collection agency keeps calling me at my job saying I owe them $21.00 for some cd I ordered in 2005. Never ordered anything from them. Isn't it against the law to call people at their place of employment? This isn't even a real bill that I didn't pay. HELP!
Sheila of Decatur GA (02/05/08)
I ran a credit report on Feb 4th and noticed that Consumer Credit Collection listed a bad debt of $23.00 on behalf of BMG Music. I have never ordered/received any merchandise or opened an account with this company. It has been fruitless to contact anyone at BMG/Columbia house to get records of any account in my name and the payment/order history, if it exists. I do not have an account number with this company and you can't get through the phone system without one. I have been e-mailing back and forth and each time I get so far before they ask for an account number and I have to start all over, AGAIN! The BBB list over 2,037 consumer complaints and the consumer affairs site has 26 pages of similar complaints. When is enough, enough? There has to be enough information out there to file a class action lawsuit against the company for shady/unethical business practices. Please, please contact me.
Reporting this account as in collections on my credit report has decreased my FICO score by 40 points or more, and I'm unable to qualify to refinance my home or for a educational loan for my daughter. I would like to have my credit history corrected along with being compensated any additional money for payment to my mortgage as result of my ARM resetting to a higher rate and not being able to refinance because of a $23 mis-reported debt.
Gary of Richmond VA (11/05/07)
I am receiving cd's from BMG Music and have not ordered them. I have asked BMG not to send them to me.
Diane of NJ (10/10/07)
I had been a member of BMG Music. I canceled my account over 6 months ago. Out of the blue, I receive a CD and a bill. Spoke to the 1st customer service rep. She said my account was never propertly canceled but couldn't explain why I had stopped receiving CDs and all of a sudden started again. She stated that I either had to pay for the CD or take the time to ship it back to them. Oh, yeah, and by the way . . . another CD was on its way to me and I now owe them over $40. I told them I never requested the CDs, my account had been canceled and this was their error. She did not budge on me either having to pay for the CDs or repackage them (I had opened it to see what the heck it was all about) and take them to the post office.
Julius of Crystal MN (10/07/07)
seems like we all have the same exact problem. my 2001 bmw 330ci will not go into reverse. i backed up and i heard i big clunk noise and it wouldnt back up. but i can put it in drive fine.i think that bmw really needs to recall this. i still owe 11 thousand on the car and im not going to pay 4000+ jus to fix this problem
Josephine of San Jose CA (08/30/07)
I own a 2003 325CI BMW and the for past years the door seals on both passenger and driver side doors have to be replaced. This has been done anywhere from 2-3 times since 2003. Now that my 4-year warranty is up, BMW is charging me to replace these clearly defective door seals. They say that it needs to be 'lubricated' with oil, or soap and that the California weather cause them the break down and as I call it 'melt' alway from the door frame. This is clearly a defect and I have read MANY other complaints about the same issue. Its going to now cost me around $500 dollars to replace this each time as I was told they cannot be glued back but must be replaced altogether. With the high cost of living in California, I cannot afford to pay $500 each time the door seal goes bad. Clearly BMW needs to put a recall on these and fix them for free. Workmanship is horrible and I am very displeased.
Judy of Indianapolis IN (07/11/07)
The power steering pump went out, and was very expensive to replace. If so many people have had this experience, it is beyond me how it did not become a recall. It takes the fun out of owning a vehicle, if it has a reputation for bad parts.
Jeannie of Bremerton WA (06/15/07)
I tried to find a Customer Service phone number, but no luck. I continue to receive UNWANTED emails, mailings and the monthly selection when my membership has been long canceled! I have emailed them several times with not one response. The have no intention of ever letting you cancel your membership.
Courtney of Irvington NJ (03/15/07)
June of 06 I purchased a 2004 BMW X5 for $29,000 from Art Motor Cars in Teterboro. I was told by the sales person that the reason the price was so low was because the vehicle was a repossession. The sales person also told me that the vehicle was not involved in an accident. I also ran a carfax which came back clean, no accidents reported.
I have had my truck serviced at DCH Essex BMW. 3/15/07-my truck was taken into service for the brake lining. Mr. Flavio Fandino called to notify me that the Rack and Penion was making noise and the vehicle was either involved an accident or work was done to the front end and engine area. I was told that it was not going to be covered under my warranty. I have a estimated quote of the repairs needed to be done. I would like for my damages to be paid for in full or a swap vehicle for the same value.
Terri of Jamestown RI (02/23/07)
Leased new 2007 BMW X3si in Nov. 2006. Car not safe to drive due to lag in acceleration. Never know if car will smoothly shift through gears, or skip 1st jumping to 2nd, or skip 2nd all together. The tachometer spikes from 2000 to zero and vice-versa.
Car lunges forward at will when moving foot from accelerator to brake. Car in for service 4 times since November 2006. Vista BMW can not duplicate problem on test drives and computer doesn't detect any abnormalities, therefore, Vista says there is no problem.
First time I took it in, service tech hooked it up to computer to show me only the green lights were coming on as it ran through its test. He then proceeded to tell me that these engines were so new, that BMW service didn't have updated software yet to properly run the diagnostic! BMW NA was very, very quiet on the other end of the phone when I relayed this tidbit.
There is an acceleration problem. And the burden of proof has shifted to me. BMW NA now involved. Factory rep, service mngr, and myself will now take car for drive so I can duplicate problems. The saga continues....
Michelle of Jackson TN (01/17/07)
Purchased 2006 BMW 325i in Nov '05. I love the car's performance, but have had multiple problems with it. Have been to the dealership 4 times, and have a 5th visit upcoming. I also had to purchase a new set of run-flat tires, $1200, at around 14K miles. I had taken the car in complaining of a roaring noise - they said I had driven the tires with each one about 10 lbs low on air pressure, apparently for some time, and ruined the tires.
I had been told when I bought the tires that a warning light would come on if a tire lost pressure. What they did NOT explain was that this was only if ONE tire lost air at a different rate than the others, as in the case of a puncture. I didn't know I was supposed to check and adjust the air pressure every two weeks - seems a little troublesome for a $40K car. Other problems have included warning lights that came on for no reason, computer malfunction that caused traction light to come on and bluetooth to malfunction, and the push-open flap to the gas tank being stuck - when I REALLY needed gas. Also, I scheduled an appointment for a recall and because the tire light was on.
I live 80 miles from the dealership. My husband and I both drove because they had no loaners available, and told me the repairs would take all day. My car was at the dealership 6 hours, and we picked it up to find out that the part needed to repair the car was nationally back-ordered, and that there was nothing wrong with the tires except one was 4 lbs low of pressure. When I complained at taking 2 vehicles 160 miles roundtrip and spending a day out of town for nothing, they told me that my local Firestone could have checked the tires. If they had told me that, and that the recall part was not in stock, I wouldn't have made the appointment in the first place!!! I spent the extra money on this car and was willing to purchase it at an out-of-town dealership because of the reputation of the car.
Until the first thing went wrong, I loved the car and thought I would never own anything else but a BMW. Now, my opinion has changed. In the past 20 years, I have owned 6 new cars: this one, 2 chevrolets, 2 oldsmobiles, and a honda. This is the only car I've had at the dealership 4 times in the first year of ownership.
$1200 for tires, plus cost of gas, mileage to car, and inconvenience for four 160 mile trips to the dealer.
Kenneth of Princeton, NJ (12/20/06)
About four years ago I received a call from a rep trying to get me to join their DVD club. She told me she would just send me a catalogue to look through since she couldn't find any of the movies I asked about and that I would not be a member unless I returned the form, with the free movies I picked out. I only found two movies I was even vaguely interested in which wasn't even close to the number of initial free movies they offered so I simply threw it out.
Every month, like clockwork, I receive a movie from them that I write "refused" on and give right back to the postman. I have tried looking for contact information on them but all I can find is a phone number and address in London. No way am I paying to call them in England so I just let them waste their money on postage and return postage.
I just have to make sure I keep a sharpie by the door for when the postman comes!
Anthony of Dallas, TX (09/10/06)
I joined the BMG Music club. Their prices were higher than any record store I had ever visited so I was not a happy consumer.
They seem like a scam service, more than a savings club. Plus when I attempted to cancel my memebership, they never would. I'm still getting CD's in the mail.
How can they have a business without an 800 number to talk to someone?
Frank of Oxnard, CA (08/25/06)
I received a letter from a collection agency for their client, bmg/columbia house dvd's. I called the collection agency to advise these charges did not belong to me. I have never done business with this company, never received or signed for any products of this company. I also advised them I would call every day to complain until the situation is resolved and my name is cleared.
I was told they are to collect a debt for merchandise sent to my address. I advised them numerous times this is not my debt and asked how they got my name and address. I looked up bmg/ columbia house on the internet for phone numbers to no avail. I called back to the collection agency to get a contact number but they refused to give me any information.
I am very careful about giving out personal information so how they got my name and address concerns me. I could easily pay the $42.06 but why, its not my debt.
Barbara of Dingmans Ferry PA (08/17/06)
I had joined BMG music club with an online offer. It was OK, though no great savings. I had already fulfilled my membership agreement. I received a phone call one morning and the rep told me that because I was such a good customer, the company would like to send me out 3 FREE certificates, each good for a free CD. No cost to me, no strings attached, just as a thank you. I asked a few questions looking for the catch and he assurred me that there was no catch. Finally I said OK. A few days later, I go to the website to cancel my membership. To my surprise, it states that I owe them $92!! I check my account history and see that 3 CDs had been shipped to me.
I emailed the company and they told me that these were the CDs I had chosen to purchase when the rep phoned me and gave me the buy 3 and get 3 free certificates offer. Can you believe it? He falsified the whole thing, then apparently placed 3 bogus orders of his own choosing so he could make the sale. So I wrote back to the company asking them what they would do. Fire him? I bet nothing will happen because this is just the way they do business!
April of Dudley NC (08/08/06)
Recently I answered an ad I received in the mail from BMG Music Services for 12 free cds by only paying shipping and handling.
I got four cds, paid the shipping and handling for them, and after that I placed an order online for a double disc album that I received. Evidentally I misplaced the bill because later in the mail came a bill from a creditor concerning the past due bill from BMG Music Services for $30.26. I got a money order in the amount of $31 and sent it to Penn Credit Coporation for BMG Music Services.
Then I received a bill in the mail from Retrieval Masters Creditors Bureau, Inc., for the amount of $41.32. I thought, at first, that they just reported the payment to a different creditor and added interest charges to it, but I was wrong. To my surprise, there were two accounts in my name, and my correct address.
Now, because of their mistake, I have creditors on my back and still no answer of how this happened.
Helene of Brooklyn NY (08/01/06)
I cancelled my account in April 2006. This company sent me four parcels of Cd's that I had never asked for. I sent it back to them and they kept resending it to me. From this day, they are still sending me CD's and charging me about $161.00 for them that I have never ordered. They threatened me with collection agencys but I refuse to pay for them because as I said before, I DID NOT ORDER THEM!!! This company needs to go out of business because they are being unprofessional and they are doing this without asking me if I want them or not. I called this company three times to cancel my account and they are still sending me CD's.
Lisa of Sioux City IA (05/25/06)
I signed up on-line sometime between 6-7 p.m. on Wed. May 24. Decided I wanted to cancel the membership before it got started so I went back on-line to their website and when I click on the cancel my membership button it tells me that my application is in process and to check back in 48 hrs. It won't even let me cancel! The website doesn't even have an address or phone # to call.
I finally researched on ask.com and found their phone number and called at approx. 11:25 a.m. on Thurs. May 25. The first rep advised me that it was impossible to cancel once I sign up -- I adamantly requested to speak with someone who would cancel this membership/account for me. I was connected to another woman who said it wasn't possible to cancel...I became irate with her and threatened legal action and asked her just type of company do you work for that won't honor customers requests?! The woman hung up on me!
Dana of Charlotte NC (02/07/06)
My son received a CD, he did not order for the second time in a number of months. He was welcomed as a new member,given a membership number etc. and it was stated his Visa was charged. He doesn't have a Visa,never joined the club, and I don't want to pay to send the CD back. Customer Service does not respond. I've read of this happening to others. So is it some sort of scam?
David of Sparks MD (01/10/06)
I joined BMG Music Club, received a number of free CDs and purchased many others at both full and discounted prices. I cancelled my membership. I received then a call from BMG, wherein a charming lady stated she was calling me to thank me for being a good member, and could she send me some free CDs as a thank you for being such a good member. I (naive fool that I am) said yes. What happened was that she just re-enrolled me into that cycle of monthly mailings requiring that I either purchase or deline: a membership that I never requested! I have been trying to just get out of BMG: I've cancelled this (unitiated by me) relationship by telephone (to customer service) by letter and by email. I continue to get nice form letters stating that they're so sorry I am cancelling my membership, but before I can do so I must purchase one CD at full price.
Guess what? I have decided to pay the ticket and end this. Having read (on-line)the sagas and sad stories of so many others caught in the web of BMG Music, I'd rather just get out of this endless cycle. Before I do so I am writing the Chief Operating Office of BMG (corporate offices in New York) Mr. Laurent Hubert, and the Vice President for Music Clubs (America), Mr. Stuart Goldfarb: at BMG Music Publishing 245 Fifth Avenue, 8th Floor New York, New York 10016
Christine of Brooklyn NY (12/01/05)
I ordered several cd sets at the sale price and when I received them the company had charged me regular price. This is not the first time that this was done. I ordered within the time allotted for the sale. At first I thought it was a mistake, but then I started paying attention and I noticed that they keep doing it. I have written them a letter with copies of the booklet with the sale prices clearly stated and my bills, so that they can see what the sale price is for each set.
There was not any damage except for a huge bill that I should not pay.
Nichole of Goldsboro NC (11/12/05)
A BMG representative phoned my home a couple of weeks ago. He offered me a deal to receive one CD of their choice at regular price with 3 free CDs of my choice. I told the man that I was not interested ( I had just made a purchase a few weeks prior, which I had already received). He said that it was not something I had to do or pay for at this time, but that information would be sent in the mail. So, I said you can send information, but I am not interested in making a purchase.
A few days later I received 3 CDs at regular club price from my phone order. A couple of days later I received 3 more CDs at regular club price. (they were duplicates of the first 3) BMG does not have a customer service phone number, so I emailed. I waited and finally someone sent a note we will send a return shipping label No, sorry this happened to a valued customer or we will check into this unfortunate matter. I have made many purchases in the past, but will not again because of this. It is deceitful and wrong.
Kevin of Sewell, NJ (8/28/05):
I was sent a CD in the mail which I already own and never ordered. BMG has billed me and threatened me with collections. I have no intention of paying for unsolicited merchandise and will notify the local postmaster. BMG is one of two companies that have done this recently.
Tonya of Jacksonville, FL (8/4/05):
I signed up for BMG service last year and I have bought the required
purchases to fulfill the contract. But when I tried to cancel the membership
(by e-mail), they tell me I opened two accounts at the same time. Two
accounts with the same address, same email, and the same name, so now they
said I have two contracts to fulfill.
I had not heard from them since my inquiry about this bogus second account,
but when I tried to sign onto my account using my screen name and password I
am blocked. Now they have cut off my only means of communication with them.
Today another featured selection was sent to me automatically and I can’t
sign on to reject it. I need to cancel this membership but can’t find a way
to do it.
Kris of New York, NY, writes:
BMG siged me up under false pretenses and continues to mail me product against my will. I have complained 3 times for them to stop sending me their products, which automatically come with a bill. Then in order to return the product, I have to pay to resend them. This is costing me so much money for something I never wanted to begin with.
I have no balance with them, they continue to ignore my requests for ending the mailings and I don't know how to make them stop. Please help me.
I have spent over $30 dollars so far to return the unwanted products to them and have wasted a lot of time going to the post office to have them reshipped. I am trying to stop this before the $30 turns into hundreds. It seems there is no end to their mailing.
Roy of Ava, AL, writes:
I joined the music club and received 7 "free" CDs and was billed $17.99 for shipping and handling. I sent payment (credit card, via postal mail) by the due date, and ordered additional CDs. This new order seemed to be taking a lot longer to arrive than had the first one, so I was wondering what had gone wrong. Then I got a letter from BMG saying that my credit card payment had been "declined" by the bank.
I knew this was wrong, so I called the bank and they told me that BMG had never attempted to charge my card. BMG must have entered the card number incorrectly, the bank said. So I went to www.bmgmusicservices.com and made the payment online this time. The "balance due" shown in my order history was now $19.49 - a $1.50 "late payment charge" had been added - and the new order I had made was shown as being "on hold".
I made the payment for $17.99 and followed up with an email message to BMG's customer service department, explaining why I had made the payment lower than the balance due shown and asking that the shipment of the new order be expedited. I received no response to this email, so a few days later I returned to the website to check my order history again and found that nothing had changed. So I sent another email message, explaining that I had already emailed them once and gotten no response and restating the problem/request. Again I waited for a reply from a real person and got nothing, so I wrote once more, saying that unless I heard from them within a few days I was going to start complaining outside of BMG.
They have had plenty of time to respond, to fix the mistakes and to ship my order. I don't know what else to do at this point! I just want to go on being a customer of this company, but apparently this is impossible.
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