Blockbuster Online

I recently signed up for a free two month trial while in a closing Blockbuster store. I was told that I would not be billed if I cancelled the account in that two month period. After four days, I was billed two separate times, paying $21.47 each time. I spoke to a representative and told her what happened. Periodically throughout the discussion, she would say, "Alright, is there anything else I can do for you before I go?" I'm not sure why she said this since I was in the middle of telling her I wanted a refund. Finally after an hour, she sent me an email confirmation claiming that I had received the two refunds.

A week later, these funds were put into my account and later that day, I was billed a third time. I called again and spoke to a woman who told me I had been billed a third time and would receive a refund. I told her I wanted to speak to a manager. The manager, Jody, told me I had never been billed a third time and would receive no refund. She continually talked over me and mocked me. I contacted the Better Business Bureau and suggest that anyone else experiencing this problem do the same. I'd say this scam should be stopped. I've never been treated so rudely in my life. Normally, I'm not the type of person to think twice about something like this, but not when I'm getting money stolen from me.

If anyone is considering Blockbuster Online, please save yourself the future headache and toss all offers into the recycling bin. My experience has been the same as everyone else's on this site: idling of movies sent, new releases unavailable, non-existent customer service, form emails to complaints and no one available to help at the toll-free number if you can get pass the firewall. In my area, they still advertise an option to return movies to the store, although all stores closed in Feb. 2011. I remained loyal for several years, but finally reached my breaking point. There are too many alternatives available.

It takes forever to get popular movies. If it is a popular new movie, you get a "long or very long wait" description on availability. It forces you to go to Blockbuster's physical location if you want to see that movie any time soon. This is non-compliance of contract. If you look at downtime as opposed to the plan, it is probably less than 50% of the offer under plan guidelines. The only option is to keep a list of movies in your queue you have already seen and not popular. You are paying a monthly fee and not getting the service offered.

Blockbuster Online called my home multiple times saying that I had not returned the movie "One Night with the King" which was returned more than 1 year ago. The recorded phone call was soliciting my credit card number, and or my checking account number. No recourse was explained on the recording other than paying them money they are not owed. After researching the Blockbuster Online account and staying on hold for more than 10 minutes, my call was finally put through to an actual person. She told me that the error would be corrected and she also gave me their case # **. She also assured me that my credit rating would not be harmed. It was phone harassment and it gave me unnecessary stress.

I had a Blockbuster internet order account like Netflix, but I never ordered any videos; I always thought I'd have enough time to get something, but after five years, I realized that I won't ever use it. Now that I've cancelled, it says that I have seven movies rented, and owe $21.61 for each. I never received them. I think it's hardly fair to charge me for movies that I never received!

I have until August 29th to pay. I can't find any data for how to talk to a real person to get this cleared up.

them to cancel my subscription.

DVD. Although there is a notation on the envelope to notify Blockbuster if you have an issue. I hesitated doing so on two occasions. We ffinally decided to report another defective disc on this date. We had a subcription with Netflix. We switched to Blockbuster hoping they would have better service. Unfortunately we have the same problem. i

I have purchased Blockbusters online movie rental for many years and every year, the price increased but I continued to keep the account for the 2 in-store free game rentals I received each month. On February 14th, our local Blockbuster closed making the in-store game rental not worth my money. I decided to sign up for the cheapest online account at $8.99 per month that would allow me to have one DVD out at a time. I saw that they also offered a beta test online game rental for another $7.99 that allowed me to have one game out at a time. What they don't tell you is, this 1 game rental goes against your 1 DVD rental. Why would I pay $8.99 a month for a DVD rental account and not be able to rent a DVD because I am paying an additional $7.99 to rent a game? This is a complete misrepresentation and double-dipping!

They need to just charge $16.99 for the game rental and additional for the DVD rental if you want it. But no one would pay $16.99 for the game rental because you can get it for a lot cheaper through other sites. They would rather mislead people into thinking that their game rental is only $7.99 but it is not! I called Blockbusters' customer service and tried to go up the ladder to a manager at the corporate office that only read me the fine print because if it is in writing then that makes it okay to rip people off! I have cancelled my Blockbuster account and I will sign up with Gamefly's game rental and use RedBox to rent my DVD's for $1.00!

I took a trial offer which said one month free. On subscribing for the free trial offer, I was charged. I complained and asked for refund, they said they can't because I ticked the terms and conditions box. That to me is unfair, no one reads a two pager T&C for subscribing DVDs! A clear case of taking customer for a ride.

I joined BB Online because I like the idea of in store exchanges. During my free two week trial, I got the wrong movie twice and had blockbuster ship and receive one movie the same day(??). I was already disappointed but decided to give it 3 months because the in-store exchanges were great. Well after 1 month of continued problems (damaged discs and continued wrong movies) I was still on plan to give BB 3 months. Then they double billed me for December. After 20+ minutes on a phone with a rude, difficult to understand customer service rep (who also refused to let me speak to a supervisor) I canceled the account. The day before my account was actually supposed to be billed. No surprise BB has failed to refund my charge. I have sent several e-mails (I can't deal with spending another twenty minutes talking to one of their inept CS reps), obtained reference numbers and been promised a reply within 24 hours. Not heard a single thing.

I created an order online 11/18/09 and chose the 2-3 days shipping for $28.93. It is now 11/25/09 and I still do not have the order. The blockbuster reps are trying to tell me that it has shipped 11/23/09 and that's when the 2-3 days starts. There is no disclousure on their web site that says anything about receiving the order 2-3 days after they ship it which could be days, weeks or months. They say they cannot refund the shipping until I receive the entire order, ship it back at my cost and then, who knows.

It is now 7 days since I ordered and I do not even want to pay for standard shipping now. I think they are scamming on the shipping and ripping off people. They told me I should give them "leeway". I said I paid for something that I did not get, they said they couldn't give me a credit for the shipping unless I returned the whole order.

If the web site had given me a choice of 2-3 days shipping with the exception that it might take longer, then I would not have chosen that option. What a bunch of scammers! I have lost hours of time argueing with them.

In June, I opened a blockbuster account (account # 12416398) for 2 weeks free trial. Due to the slowness, during the 2 weeks, I only got 2 movies, I did not like it and I called blockbuster to cancel my account at the end of trial period. After the cancellation, in Aug, blockbuster sent me another 2 movies, I sent the two movies back to blockbuster and email blockbuster 4 times to tell it that my account was closed and please stop sending me any movie.

But it seems all emails were ignored. and my nightmere started:
1) blockbuster keeps charging me $18.39/month to my credit card since July, 5th,
2) every month I have to ask them to give me refund and told them to close the account, I got two refunds till now.

3) today when I called them, a man named Robby, claimed as an account manager, he is so rude, and he lied, he said I have never requested to cancel my account. He refused to give me refund and told me that I have never requested cancellation. It is totally a scam!!! I don't use the account for 4 months already, is there any reason to leave it open?

Beware of Blockbuster's free trial, it is a scam, they are all liers, leaded by Robby. They will charge you regardless you close your account or not.

I have a blockbuster all access account. They advertise that you will have 3 movies at time and when returned they will send out the next available title in your queue the next business day. This is a false statement as at times they have not sent me videos for over 5 business days. I called and told them about this....they explained they were updating their systems and all the problem would be solved in a week. This has continued for over one month now and is still not fixed. I have called the corporate office, made and executive complaint to no avail. This problems continues to happen for over 6 weeks now. They should not be allowed to advertise their service as one thing and deliver a totally different level of service. I have had this account since it began and they level of service is continuing to decrease with time. When you have title that are available in the top of your queue, they do not send them out the next business day. They send the videos out in such a way that you really are luck to have 1 video at a time even though you paid for the service with 3 videos at a time.

We had a "3-at-a-time" account with Blockbuster online for three months. Though our queue held about 20 available titles, we would receive only one or two. We figured we could live with that, as long as they shipped movies out the day they received the ones we'd sent back. As the weeks went by, they began to take about a week to ship the next titles. Last week we decided to ship the movies back, empty our queue, and once we'd received confirmation of receipt, cancel our membership. We canceled on the 25th, and received an email confirming that the membership had been canceled. On the 26th, we received a notice that the next movie in our queue had been shipped. I filed a complaint on the Blockbuster Online site, and received a reply stating that the shipments would not stop until the account had been inactive for ten days. Just long enough to run into the next billing cycle. I emailed them again, asking them not to ship any more movies. Their reply was a copy of the email stating that the next movie in our queue had shipped. This is turning into the membership that doesn't end! How do I deal with this?

We joined Blockbuster to rent movies we can't find in most video stores. Blockbuster has many movies on their lists that we can't find anywhere else.

A lot of movies are also listed a have various wait periods from a short wait to a very long wait. The only "wait" status I have ever seen is a change from a "short wait" to becoming available. Movies listed with longer waits never seem to become available. As with the "unavailable" movies however, many of these are also listed as being for sale.

They (Blockbuster) told me that I need to leave the movies with the wait status at the top of my queue for the status to change. However, when I do this, they dont ship me any movies and the status never changes. They also told me that I needed to keep available movies at the top of my queue in order for them to ship me movies. Catch 22 anyone?

Received a letter from a collection agency stating they represent blockbuster and that I owe about $10. The letter also stated that blockbuster attempted to contact me and had no success and that is why they turned me over to the Collection agency. That is where I have a problem. They never contacted me although they have my contact information as I am also a Blockbuster online member as well. They have my current credit card information too.

They charge my credit card every month for membership. In fact they did so just a few days ago. They could have just as easy charged my credit card for the $10 and been done with it. However it is outrageous and unthinkable that they would even contemplate sending me to a collection agency over something so trite when they never even bothered to communicate with me in the first place. I contacted the corporate office and also filed a complaint with the Texas Attorney General and the Better Business Bureau because I shutter to think what could have happened had that Collection Agency placed that on my credit report. But all of this could have been avoided if they would have communicated with me.

I cancelled my Blockbuster online membership on June 15th, before the next billing cycle was to begin on June 18th. Today, July 19th, I received 3 automated emails indicating that they did not receive my last 3 rental returns. I was charged $21.66 on my credit card for each 'missing' disc that I had returned over a month ago, for a total of $64.98. I emailed Blockbuster and a representative simply indicated that they will 'look out for the returned rentals' but my account will not be credited until 5 business days after they can find the 3 discs I had already returned. Unbelievable!! I will go out of my way to dissuade friends and family to avoid Blockbuster like the plague.

I cancelled my Blockbuster online account in Jun 09 and on July 09 i found that Blockbuster had charged my account for the cost of 2 movies which they claim I never returned. This is not true.

I signed up for a 2-week free trial on May 8, 2009. I had to provide my credit card info to create an account which is a usual practice for online free trials I know. Then I changed my plan because the plan they indicated I had signed up for was not what I remembered signing up for. A few days later I noticed several charges to my credit card for $17.31 - seven to be exact. I was still within my free trial period (in fact it ends TOMORROW May 22, 2009) and when I logged into my blockbuster account it indicated that I was still within the free trial period and that the free trial period would expire on May 24, 2009.

I remembered their website being extremely slow and cumbersome to use to browse movies or add to my q, or basically any process on their website, and I would close it and come back later several times to try to resume, but it was always nearly impossible to do anything on their website. I kept checking my bank account to make sure those excessive charges did not post to my account, at this point they were pending. I figured it was an error and they would never actually post to my account. Then the next day they disappeared from my account and I thought all was good and I would not be charged.

Then on May 19, 2009 I saw that seven separate charges of $17.31 each from Blockbuster online did in fact post to my account and the funds were removed from my account. Now I have checks that will bounce because of this. I emailed customer service (the only option on their website) and got no reply. I then called my bank to try to reverse the unauthorized excessive charges, and they told me I had to deal directly with blockbuster online and get a refund from them, the bank could do nothing.

I then called the phone number listed in each charge in my bank account - and talked to a customer service rep. She refused to accept the fact that these charges had occurred and also that the charges had cleared my account. She said that once I changed my plan, I convert immediately from the free trial account to a pay account. But that still does not explain the excessive charges. She refused a refund, refused that I was overcharged, my ONLY Option to keep from getting charged more charges is to cancel my account. She informed me that she saw that there were seven charges but that only one went thru my account.

I informed her that this was COMPLETELY untrue, that the funds had actually cleared my account and now my account was short for the incoming checks, in addition to the fact that I should not have been charged AT ALL because I was within the two week free trial period. Apparently that was in the small print - but I would be WILLING to lose $17.31 for this lesson, but not the excessive charges that they put thru which total $103.

I cancelled my account today. I am out $121 for a FREE TWO WEEK TRIAL with no possibility of getting this money back. A loss of $121 from my bank account that was unexpected. Bounced check charges are occurring because this was an unplanned expense.

I have been with blockbuster for quite some time and have rearely had any problems. However, recently blockbuster added there no hastle program. Which basically meant that you get no late fees from participating blockbusters. This means that we you do an in store exchange they do not ship you another movie until you return the one you purchase from the store.

So I called blockbuster to see if my store participated and the online representative advised me that they did. So believing what I was told i kept a movie 4 days past its due date. Returned the movie to the store and was advised that I would have to pay a late fee.

I was angry that I had been lied to and I had no problem paying the late fee, although I truly felt that I should be refunded since I was misled be the rep. So of couse I was like, well if my store doesn't participate then there is not reason that when I return the movies they shouldn't ship out my new movies right away. To me I am not getting the full use of my membership

I am also upset that they continue to change the program so it gets worse & worse. We have been customers for over 3 years & are on a downhill slide.

I have read the many other complaints posted here & am now afraid to cancel because of the many people who get charged $21 for a DVD that Blockbuster says was never returned yet all these people say they DID return them.

It sounds like Blockbuster is going down & they're taking every one of their current customers on a ride with them.

There have been 3 Blockbuster locations closed in my area in the last year which is making my drive to rent/return movies longer as well.

I e-mailed them regarding my concerns and did not even get a reply.

I tried to cancel my account. I attempted to email them via 'contact us' and was presented with instructions on how to easily cancel online. The direct link led to an error page. They also said there would be a link on the 'my accounts' page to cancel - it did not exist.

They changed my plan!!!This is like the 5th time they have changed my plan, and only to make it more expensive, and give me less movies, those didn't even notify me this time. I searched their website and finally found this: How free in-store movie exchanges work with Online Rentals: Previously, free movie in-store exchange rentals were in addition to the number of DVDs allowed out at-a-time under your Total Access membership plan. However, beginning in February 2009 (in some store locations) and over the course of the next few months (in the remaining corporate and participating franchise stores), this policy will change in two ways.

First, all free movie in-store exchange rentals will count towards the number of DVDs you are allowed out under your Total Access plan at any one time. So instead of enjoying a movie while i wait for the next one to ship out and arrive, I have to return my exchange before they ship out my next movie!!!!

They make more money, I have to hear my kids complain about when is their movie coming!!

Found out 3/7/09 from in-store clerk that terms of my unlimited contract were changed w/ no notice. I later returned 2 of 3 in-store DVDs I picked up but they only shipped 1 from my Q w/ 2d sent an hour later (won't be recd until day later than 1st). What a blatant ripoff! I'll cancel my svc day before next billing in hope of getting enough movies to cover the $35 monthly fee I already paid. Sign me up for any class action breach-of-contract suit! P.S. Our local store clerks are very helpful & friendly (in relation to some of the horror stories I've read on this site).

I'm not getting the products I was promised & paid for in advance!

I called Blockbuster call center to complain that Blockbuster has once again changed my online service policy without notification. I'm getting less DVD's for the same amount of money. My "free" in store exchanges are now counted towards my queue. The customer service representative I spoke to read me a statement. When I asked why I'm getting less for the same amount of money, she once again read the statement. I asked for a corporate address and phone number in the United States she clarified she was in the Phillipines and only had an email address for me. I asked for a supervisor and was placed on hold. After 10 minutes on hold I was given a corporate address by Pam. I once again asked for a supervisor and was placed on hold.

I have been a customer with Blockbuster for several years. Approx. three years ago a store manager convinced me to try thier online service. I reluctently agreed and found that I did enjoy the service. For 24.99 a month I could recieve unlimeted movies. I get three movies in the mail and could also get three in store movies. I could literally rent as many movies as I could watch. A year ago they changed my policy to I only get 5 in store rentals a month, but could still get unlimeted online rentals, as long as long as I kept returning them.

Well I have found out today 3/10/9 that they have changed my policy again,no in order for me to recieve any online movies I have to return the in store rentals. So now my 24.99 has reduced my getting roughly 3 movies a week and I still have to pay for movies I watch over my 5 a month for my 24.99. I honestly believe this is a corperate scam and I have been dupped. I am terminating my blockbuster account and will imediatly stop doing buisness with them if they don't restore my old policy. I agree to a contract and they can change it at any time to suit them and rip off customers is a travisty. They should not be able to get away with this sort of practice.

Blockbuster changed their in-store rental policy without notifying their customers. Instead of getting your next rental in your online que when you took your mailer into one of their stores for an in-store rental (which we pay extra for) they decided that now those in-store rentals counted as part of your online rental que! The only benefit of this was to keep our in-store rentals as long as we wanted, which cheats us out of the extra rentals we paid for, and gives us less rentals. I don't believe any customer in their right mind would want this.

I complained, but the same corporate response was given over and over. I finally canceled my account. I encourage all Blockbuster online customers who are outraged at this change to cancel their accounts and tell them why in the email. Their pocketbooks are the only thing they'll listen to, because it sure isn't their customers.

I re-activated my Blockbuster Online account on Jan 28, 2009. The contract was that they would supply me with 3 movies at a time via mail, allow me to swap mailed movies for in-store rentals free of charge 5 times per month, and I would pay them $19.99 per month, plus taxes. On Feburary 16, with all movies having been returned to them, they failed to send any movies out. On February 26, when they should have sent out 3 movies, they only sent two. I returned movies to the store on March 1, and tried to use the first of my second month's in-store exchanges, and was told that I had no exchanges available. On March 2nd, with all movies (other than a cash rental I'd taken from the store on the first) having been returned, they failed to send any movies. I complained to their customer service line on March 3, and they shipped my 3 movies.

I returned 2 of those movies to their store on March 4, and got an in-store exchange. I was informed at that time that the in-store exchanges would now be counted as if they'd been mailed - until returned, it would count as one of the 3 movies they had contracted to have shipped to me - a change from their previous policy, and the contract I had paid for. By their new rules, I had 2 movies out at the start of the business day of March 5, yet they again failed to send the third movie they'd contracted for. In background, when one requests movies from Blockbuster Online, one adds movies from their online menu to a queue, in the order in which the customer would like to have them shipped. Each movie has one of four availability ratings - available, short wait, long wait, or very long wait - these ratings reflecting Blockbuster's available stock and expectations of when they'll be able to ship movies that are not currently in stock - a fairly standard practice in the industry.

When I talked with their customer service rep on March 3rd, I was told that they would only ship movies if the movies at the top of my queue were currently available - if those movies were in one of the wait categories, that they would not ship movies. In a followup email from an web site complaint that I entered on the third (answered via email at 2:42am on March 4), it was explained that they would not ship in order to improve service, so that if one of the 'wait' movies became available, I would have empty slots and they could then send the movie that had been previously been unavailable. I am not aware of any time at which at least 5 of the top 15 movies in my queue have not enjoyed 'available' status. They also claim that their system simply malfunctions if there are less than 30 movies in the queue, or less than 30 'available' movies in the queue, depending on current circumstances.

I understand that I'm a high-traffic customer for Blockbuster, watching more movies than the average customer. I understand that their profit on such a contract is higher with lower-traffic customers. I also understand that they promise an unlimited number of rentals per month, with 3 movies shipped from them at a time, with shipping restricted to standard business days - and they are not living up to their end of the contract.

My claim rests solely on the fact that they have 1) altered the contract without any advance notice, after receiving money for said contract, and 2) failed to deliver what was promised when the contract was agreed to. Not, with only one customer, worth going to court over - the damages would not be as high as the court filing fees, and punitive damages are not to be counted upon - nor would I ask for any. However, if there are enough complaints (and there are many people complaining about this and other abuses of their contracts on several web sites), and this could be made a class-action suit, the expenses could be considerably less than the total actual damages, making such a suit worthwhile for a lawyer to pursue.

I expect that the emotional satisfaction of having their complaints validated would be of more value to the potential plaintiffs than the actual cash settlement, but that's an intangible oft worth considerable effort. If, under current law, such a suit isn't feasable, I guess that all I can do is cancel my contract when it becomes due at the end of the month, and hope I don't become one of the many people complaining about being charged for contracts that had been canceled. Thanks for reading my venting, in any case.

I purchase a gift subscription for my mom for Christmas 2008. 6 mos for a cost of $129.53. My mom had 6 problems with delivery the first 30 days & cancelled the gift subscription. There are 5 mos remaining or $107 left on the contract. Blockbuster refused to credit my blockbuster account or refund my m/c. They are stealing 5 mos of payment & not providing services for this money. As you can see I have dealt with several people and spent several hours on this issue. Not only is this a breach of contract, they did not provide the services to mother, and they are stealing the remaining funds. Additionally their customer service reps are very rude.

This is bad business and gives the online movie business a bad name. Netflix is a much better company that stands behind their contracts & performs as stated. Stay clear of Blockbuster.

I returned a dvd and canceled my account. They claimed they never received the dvd and charged my credit card $21. I called to fight the charges but they said they wouldn't return the money unless it showed up at their center. I see many more people are having the same problem. Will never go back to them

I was a long time subscriber to Blockbuster on line and received many DVDs via the mail. They are provided with a postage paid envelop that is used to return the DVD after viewing. About a month ago, I dropped my subscription as I had received many free rental coupons from another source. I faithfully sent the last DVD back to them. They have now informed me that they are charging me $21.32 because they claim they did not receive the DVD. Because the DVD is mailed back to them in their own return envelope, I of course have no tracking number or any way to confirm that they did indeed receive the DVD.

I have sent them an email to dispute this charge, but they are refusing to refund the charge. I have contacted my bank and have filed a dispute through the bank. This is certainly not the way I would expect a customer of many years to be treated

We are having a big problem with Blockbuster. We cancelled our account in November, 2008 and they are now saying we did not return our last movie which we DID and have debited our account $21.00! We have contacted them via email and received emails back stating that they never received it and therefore will not refund us. I asked them how many people that deactivate their account get debited $21.00 (which is a lot of money with enough people)and that if checked into could be a class action suit.

It may only be $21.00but if it is happening to a bunch of people, that is a lot of money. I also mentioned that being they don't have a return address, it is their word against mine. It was never returned to us so where is it? I am totally upset and will not give up on this. I think something needs to happen to investigate Blockbuster. Thank you.

$21.00 is $21.00! We have no economical damage but they also have no authority to debit our account after we have returned the movies and have un-subscribed. The economic damage will be the $21.00 that has happened to numerous people that have unsubscribed. There needs to be a class action suit.

My card was charged on 12/08/2008, and posted on 12/10/2008. However, it did not post properly to blockbuster. So they tried again. However, on 12/16/2008, they got another pre-authorization. However, this pre-authorization was not posted, and was available within three business days.

I think this is more of a case of bad communication than anything. Bank statements should only show one charge. In my case, the only charge remaining is the 12/10. However, blockbuster reflects the payment being made on 12/16, despite the payment not being processed completely. When I called, they should have stopped the billing process. Just poor communication among blockbuster.

Very frustrating!

I tried Blockbuster online for two weeks 'free', realized most of the DVDs were not available, rare DVDs were listed but also no one seemed to know where they were and the service was slow.

Yesterday I saw a charge on my credit card for 23 dollars! All of the DVDs were returned on time and the last one checked in at the store personally.

I called the store last night to see what had gone wrong and the person answering would not give his name and said they were closed and he hung up!

So I called this morning and some woman (the stupid new manager who usually 'works' in the morning)mumbled something, then said Blockbuster, then left the phone and that was it! Apparently, as a criteria for working at Blockbuster, no IQ should exceed 90.

No wonder everyone goes back to NETFLIX!

Well, I have wasted valuable time, I have received no satisfaction because no one will listen to my complaint and I have an illegal charge on my bank account.

Horrible online service. I went with Blockbuster because I already had an in-store account rather then opting for Netflix. Big mistake. Before I called it quits it had gotten to the point that I was getting about 2 movies a month, waiting sometimes 2 weeks after returning my movie in the store before another one shipped. They give you a couple free rentals when you turn in your movie at the store, but it hardly makes up for the fact that you spend lots of time checking an empty mailbox. At one point I even thought that maybe the people in the store were watching the movies too before sending them in, or maybe it was my postman. Either way, this companies promises don't hold water.

When I called to cancel my subscription I was told that I still had not returned a movie which I had sent in almost a month prior. After arguing with the service rep on the phone for a while I got him to return the so called missing movie cost to my bank account which they had withdrawn without notice. (Causing me 3 $30.00 overdraft fees.) After a bit more time on the phone, I managed to cancel my service. They offered free rentals and to pay for 2 months of my account fees, but the time wasted on the phone call was much more valuable then their offers.

On the 10th day of September 2008, I canceled my online membership to Blockbuster.com. At that time I was told that the 2 movies that I had still outstanding were to be returned on the 10th day of the following month. I was not told that they had to be sent by any specific method other than what had been understood throughout the duration of the membership online. On the 9th day of October the movies were checked in to the local store on Garden street here in Titusville that I frequent, and have always returned the movies to prior to this event with no problems as per the Blockbuster.com contract. FIVE DAYS LATER, two separate charges for $21.19 each were deducted from our account!

I called a representative immediately and was told that this was an error and was being resolved already. Because of the MISTAKE of your organization, our bank account suffered from overdraft charges that would not have been incurred had the $42.38 not been TAKEN WITHOUT CAUSE OR AUTHORIZATION from our account. My fiancee, has tried to remedy this matter over the phone. He has faxed supporting documents to Michelle, who then passed them on to Ida. Today he was informed that it was "too bad" but that the movies were not at the distribution center so Blockbuster is not responsible for the mistake and the resulting problem/charges that have ensued! I am very distressed to have to resort to these tactics, as we have had a fruitful and positive relationship with Blockbuster for seven years now, but you have shown us that customer service indeed is of no importance anymore!

I am having the same problems everyone else has had with blockbuster. They ship fast for the first 2 weeks free trial, once you have paid the they ship slower and slower. Then I canceled because of the slow service and they just stopped shipping my movies. I paid for the whole month, but have another 11 days paid up! They claim you will receive your movies in a 1 or 2 days. That is far from being right. This is what I have come up with. Movies in 1 day 10% Movies in 2 days 30% Movies in 3 days 40% Movies in 4 days 7% Movies in 5 or more days 3%

I told them I do not renew and cancel my account when the monthly fee runs out. They shut my account off 9/29 I still had another 11 days left to receive at least 3 more, but no. They said the month ends at the end of each month. I did not pay for a partial month, that was not an option. If you start up with them during the month, they have found a way to steal from you.

They owe me $6.33 for the unused portion and will NOT send me anything. The emails I receive trying to get my movies or money back are just unbelievable, they are just down right stupid. Even when blockbuster receives a movie it takes them almost 48 hours before they ship the next one out - if you sign-up with blockbuster, you should receive 3 movies a week and that is it! Never again blockbuster!

I was promised that $25 would be deposited into my Paypal Account instantly for using Paypal as my method of payment. I was told after I was charged that it would be 6-8 weeks after the end of their promotion (Sept 30). I was not offered a refund.

I was lied to and I am out $22.

This DVD by mail service is awful. Five of the 'available' movies that I put in my queue were later classified, 'short wait', 'just about ready', and other silly lies. Clearly, they just want your monthly fee with expediency. Actually sending the movies is not going to happen with any dispatch. So -- I cancelled my account.

But they have my credit card number in their database. I don't owe them any movies -- they've acknowledged that we're done. But they refuse to delete my credit card number. Four of them: twice by email, and two of them on the telephone. I don't trust these people with my financial information. Since I have no further business with them, nor they with me, they should not be allowed to hand on to my credit card -- for what possible future use that isn't nefarious? Years ago, I was caught in their fake late fee scam. I was part of the class action suit. I guess I should have known they hadn't changed. Stear clear!

I called Blockbuster CS and asked them why is that my online rental account showed my movie was cleared at the depo and then my Q says that they will not be shipping the next movie until one business day. Later that day they showed my account to have shipped a movie and posted the movie not to arrive until 4 days later. I called CS and asked why does it take 4 days to ship a movie that I am 20 min from the depo? She said well it may have shipped out late on Monday so you may get it on Thurs.

I expained to her tht that is 4 business days and that your contract says 1-3 business days. She said there is nothing we can do. It show the movies is on the way. They advised me to call when the movie arrives.

I get the movie on Thursday and Call on Friday to compain that they are manipulating the system and fraud is also happening here. Your charging customers monthly fees and not providing a movie right away as you recieve it. The CS rep says well it is now after the fact and since you did get your movie there is nothing we can do about it. I pay a montly fee for one at a time rentals. Blockbuster does not ship movies out on Sat or Sun and they told me they don't ship out on Monday due to high volume. They put a 3 day shipping window on your movies sent so that you won't get the movie until Friday. This means your are getting one movie a week, not one at a time. The system is being manipulated and Blockbuster is a fraud!

I have been trying to cancel my online blockbuster service for about six months with no success. Every month I cancel and every month I am surprised with more DVDs...though the last couple of months its becoming less and less of a surprise. They have perhaps the worse customer service or more accurately NO customer service. If you must choose online video choose "the other guy" or simply go to the store. My bank is now involved and all I want to do is STOP receiving DVDs. 14$/month x 7-7 months. you do the math for 0 movies watched.

My husband cancelled our online Blockbuster service at the end of Feb 2008. A month later a $21.54 charge shows up on our credit card statement. My husband called them and was told that it's a charge for a movie that was not returned. We NEVER received this movie and they argued that we should have informed them that we did not receive it. My advice: when cancelling Blockbuster online, remove all movies from your que. I'm just wondering if this has happened to anyone else. Maybe it's a scam and we can file a class action lawsuit.

I join Blockbuster online last year but the service was not good and I cancelled my suscription back inDecember 2007. In the March 7, 2008 I saw a charge in my credit card made out to blockbuster i send them an email explaining to them that my suscription has been cancelled three months ago, after this they refund my money to the credit card.

Yesterday to my surprise I'mM checking my credit card account and for my surprise i found three diferents charges made in my account for $21.03 for three diferents movies they said they send me AFTER MY ACCOUNT WAS CLOSE? Send them an email they say the terms and agreement say they can get the money out of your account if they feel you owe something to them. ISNT that unlawful, ilegal and totally unethical?

That account i just use it to pay bills. I deposit that morning $310.00 to pay my cable bill and my celular phone bill and I was unable to pay for my bills because they took my money out of my account.

Blockbuster in their own admitted error charged me for three movies to my debit account. My account had $5.12 in it. Each movie was charged for 21.19 separately, causing my account to go into the negative three times over. The bank charged me $30.00 for each overdraft equaling $90.00. After contacting Blockbuster Online an employee that I was speaking with said that she clearly saw that it was an error on their part that these movies were even charged to me, so she issued a refund for all three movies. This still left my account -$90.00 for the over drafting fees occurred due to Blockbuster Online's own admitted error.

They are refusing to take care of the three over drafting fees even tho it was caused by their own error and nothing to do with anything I did at all. They say it is in their privacy agreement not to take care of over drafts...however this was an admitted error on their part... it does not say Blockbuster Online is not responsible for it's own errors. I did nothing to deserve this $90.00 fee. Then they all of a sudden try telling me that my movies were returned on a date that they were not.. I actually have a letter signed stamped and dated with the employee's name and employee number of the employee that checked in my movies..stating that they were returned ON TIME, two days before I was even charged for the 3 movies.

I had a really hard time getting the FAX number for the C.E.O which I finally now have (hopefully my FAX will actually get to him. I have all of the bank statements that have all of the charges and refunds and overdraft fees all accountable to Blockbuster Onlineand letter from the employee who checked in my movies on time. I am going to FAX over all of this information to the CEO tomorrow..however they told me on the phone that nothing will be done about it and that the CEO will just tell me that they are not going to take care of the problem that they have caused me due to the company's own admitted error.

$90.00 in debt from my bank because of Blockbuster Online's admitted and proven error.

I've had this account for a long time and we could always exchange DVDs in-store. All of a sudden, I cannot exchange DVDs in-store anymore if I don't pay $2.15! I never got any e-mail regarding this sudden change of rules in my plan and they just went ahead and put a new rule to my account that I don't know about. After they get the customers to pay for membership, they remove the only reason why we dropped NETflix which is the IN-store exchange deal! Blockbuster keeps on misleading people with their promotions.

My experience was similar to most others: Slow shipping for six months and two sets of complaints concerning it. After the price increase, the shipping got worse. I tried Netflix for six weeks, and Netflix shipped 30 movies to BB O/l's 24. After the most recent complaint, I received no answers that referred directly to the question, just lots of smoke and mirrors.

After I canceled my membership, they billed me anyway. I was lucky--when I complained about this, they did refund my money. What I am currently worried about is that the last movies I returned still show up on my queue after over a week.

My wife enrolled on Blockbuster online on 11/10/06. She canceled online as soon as she got home from Blockbuster, realizing she would not use the service. I would see the charge on the credit card, and thought that she had purchased something from our local Blockbuster. 15 months later, I ask her about the charges. She told me she canceled the day she was talked into a one month free trial. I call Blockbuster online and they agree that we didn't use the service and that we have been renting movies from our local store. They would not refund $268.24 because they show that the account was never canceled, and they have a no refund policy. They said it was the responsibility of the customer to check their credit card statement. They were able to offer me a free month of service however.

There is no service team to report this too!

This is the complaint I was trying to file: I have gone two weeks without a DVD in my mailbox. The Tripper never came; they were supposed to send the next DVD, Trade. It said it would be here by 2/14/08. It's 2/16/08 (Saturday) and no video. Please, this isn't right that I'm being charged and not receiving any DVDs for half this month. Please find out why I'm not receiving these videos and please give me half-a-month credit. I usually rent my movies at the store and joined this program to save money. It worked fine until now. Now, I went into my local BB and was told BB Online is losing money, so they're purposely making it a bad experience to people who use the system to the fullest. They also give excellent service the first few months to get your credit card hooked, because even if you quit, they can still nail you with the next month charge, etc. This is how they rip you off to build up their losing profits as much as possible. He said there's a lot more but can't get into it.

I'm losing money and not getting my DVDs, and BB O/L doesn't care. They want us off since they're losing $ with BB O/L and trying to rip us off to get it back.

After numerous complaints, from billing to shipping delays. I was promised one month free service on Jan. 28th. I was told I would not be billed until 2-28-08. They lied. I am being billed daily because I changed my plan before the free month was placed on my account. I changed from unlimited to five rentals at a time, and now they refuse to honor what Donovan (name of rep) promised. They said there was nothing they could do at the store, it was an online issue. Miss Logan of online says it's a store issue.

So far Blockbuster Online has cost me exactly $260.93, and $25.00 in coupons that were never honored.

I canceled my account on 1/08/2008. I received an e-mail on 2/08/2008 saying that We have completed your request to cancel your BLOCKBUSTER Online 2 at a time membership on 01/08/2008. Our records indicate Find Me Guilty has not been received, and we have charged your payment card $21.54. I called the customer service number provided and they say they actually did receive this DVD at the store (on 11/25 2007!), but the store never sent it to the on-line distribution center, so they charged me. They say they will credit my account but I can't believe that they have a process that they will gladly charge a customers credit card instead of checking the store records to verify the DVD was returned. It's not like there was a week or two delay, it was a full 2 and half months.

I enrolled on Blockbuster online in 11/01/06. I misspelled my e-mail address and could not get into the account. Blockbuster could not find it when I called and encouraged me to open it again with the correct e-mail. No charges should be on the other account since it was not activated and no movie put into my account. We did that. However, we failed to realize that Blockbuster was actually charging my bank account for both accounts for 15 months. It was at different times of the month; we kept thinking we were just seeing the monthly charge. In November of 2007 we canceled the account due to their excessive late fees or restocking fees. We saw a payment in December and then again in January; I then called to see what was going on because we had canceled. It was then they found the other account. My history showed payments for 15 months with absolutely no movies ever rented.

I requested a refund. They honored me with three months: A total of $57.48 when they charged me $287.40 over a period of 15 months. When I asked the manager if she can see that it was an account never used and you can see my account that was used and paid for, why can I not have my money back? I was told, they have a "no refund policy". WHAT? They had no correct e-mail address and no movies issued. NO SERVICES RENDERED! I paid my bill on the other account faithfully.

I am now out approximately $229.20 for no services rendered--if they refund the $57.48 they have promised.

I had 2 incidents where children's movies I ordered were sent with semi-pronographic movies inside! The first was when I ordered Fairy Tale (the story of two children who find real-life fairies, and instead got, Fairy Tales: An Erotic Fantasy! Just this week, I ordered Birdman and the Galaxy Trio, a childhood cartoon I wanted to share with my sons, and in the sleeve I received The L Word Season 4 Disc 4. When I called to complain, the customer service representatives chuckled about the incidents as if to say, haha that is funny that your children got soft-core ***********. Unbelievable.

I had to literally explain to my 7-year-old son what the L word was, and why it was in his movie mail.

I started renting through blockbuster on-line when the program first began. I used to get unlimited in-store rentals, 3 DVDs at a time through the mail, and 2 movie coupons for $17.99 a month. A couple months ago I received an email saying my rates were going up if I want to keep the same plan. I chose to continue to pay $17.99 a month and get only 5 in-store rentals and no printable movie coupons.

I was discussing this with a friend and found out that she is only paying $19.99 a month for the original deal that I had. I called the 866 number and the employee on the other end said that some people's rates went up and others didn't. She said there was no one I can talk to. The only help I got was an email address and who knows if anyone really reads those.

This is an unfair business practice. If rates go up then everyone's rates should go up.

I have been a Blockbuster member for over 10 years. I've never had a problem with Blockbuster until recently, with my online membership. My main concern is not with the changes that were made to my account, but the lack of explanation and the inability to get a straight forward answer. If Blockbuster feels it needs to make changes to its pricing structure, so be it, but why have some people had their online plan changed, while others still enjoyed the old benefits.

If you're going to make changes and charge certain people more or limit in-store exchanges, you should do it for everyone. Otherwise, you leave long time blockbuster members feeling jilted and wondering why they have to pay more when others.

I signed up for Blockbuster's online rental program in May at $19 a month unlimited online rentals and in-store exchanges. This was no introductory offer, just the plan price at the time. Corporate must have decided this is too good a deal. So they changed their prices 5 months later, and now to get the same thing I was already paying for I now have to pay $26 a month due to pricing changes. I think about it, hesitate a little but ultimately decide all right, I'll stick with it. Its only $7 more dollars. I can fit it in the budget, and I do like the service and the people at the store. Now, yet again, only 2 months later I get an email notice (luckily I checked my email) that my plan as been automatically changed again, and I will be billed for $35 the next billing cycle. Talk about taking liberty with my money. Shouldn't they ask me if I would like to pay this increased amount? What happened to signing up for a program and being able to not worry that your bill won't increase each time you open your email?

I think this business practice of billing for Blockbuster's online service is horrifying. I am putting my foot down. My payments will remain the same or I will cancel it myself and go to Netflix. I will not continually pay increases to satisfy their miscalculation of online profits. They can change the new members to the new prices, but don't change the plan of the people who are already devoted, reliable, paying customers! Needless to say I plan to watch less movies from now on. Thank you for listening.

Damage to them? They lost a reliable, devoted customer and will continue to do so with these poor billing practices. Damage to me? Again, one more company I have lost faith in. But they won't be getting my hard earned money.

I got a trial membership on November 4th, for $9.95 per month . After realizing the turn around time was way too long from Portland, OR to Spokane, WA , I cancelled and recieved an acknowledgement on the 13th of November. I continued to recieve a movie and was billed on Nov 20th during the Free Trial Period. I sent them a copy of the Acknowledgement from the 13th on the 24th and cancelled again. The attendant only saw the last cancellation and completely ignored my questioning the billing during the free trial. I sent details with names and numbers from the 13th cancellation and requested a credit to my card. I will persue this on Monday on the telephone. I was only able to get the telephone number from the Blockbuster store here in town.

I signed up Nov 4th and cancelled on Nov 13th . The free trial was a month and I cancelled after the first movie before two weeks was even up. One movie was sent and arrived after I cancelled and they have now sent another to arrive on the 26 of Nov.

I had a membership for 7 months with Blockbuster after leaving Netflix due to the ability to return movies to the store. I was signed up for the UNLIMITED 2 movies a week plan, with UNLIMITED returns to the store, and a free movie coupon online once a month as well. I received 2 movies a week by mail and returned them to the store once a week as well, and always used my online coupon. because of this apparent excessive use, Blockbuster discontinued my plan and indicated I could have the same plan, more money, no coupons, and return only 2 movies per month to the store. for 6.00 more a month!

We used bluckbuster online for 7 months. We always returned our three online movies to the store every friday. The first two months our new movies arrived every tuesday. The second two months our new movies would arrive every wednesday. The third two months our new movies arrived every thursday. Then they canceled us and said that plan is no longer available, would you like to sign up for our new plan? It's the same thing you had but the price has increased by 39%.

I signed up 5 months ago for Blockbuster Online. They sent me a notice (along with every one else) that our membership will be changed. We will no longer be able to trade all movies in the store (only 2). The district manager told every store to inform the customers that if they've been signed up for this for over 3 months to ignore the notice because you'll be grandfathered. I did and they changed my membership anyway.

I talked to customer service going up the chain until I was told there was no one higher I could speak to to do anything about it. I then got a broken DVD. I asked for it again and they sent me the previous DVD which I'd already watched. Since I can't trade these in to the store, I've been mailing them back and waiting. It will be about 2 weeks and they still aren't getting it right.

Two months after joining this service, they totally stopped sending any movies. "Technical glitch" and other excuses. It's been 9 days with an empty shipping queue and an 'available' queue of over 45 titles. Each email I send gets the same "sending this to the correct dept/ we are so sorry" lame robotic jargon.

After 26 minutes holding on the phone, I got Stephanie. She said she would give me a free month’s service. WELL....3 DAYS LATER, THEY CHARGED ME FOR ANOTHER FULL MONTH. I have not had any movies for over 9 days, they charged me for another 30 days, and I get nothing from them via email or phone. I have paid for a service that I am not getting.

I pay $9.99 per month for a subscription to their online DVD rental system. For months, I have received, on average, one movie every 6 days. Yet, for the past two weeks - I have not received any movies and my queue shows no movies out and no movies sent. I have emailed customer support twice, the first response was that I did not have enough available in my queue (even though I had over 40).

The second response was an excuse of a technical glitch - an apology - with a free movie coupon and the promise that my next movie would be sent immediately. Still no movies have been sent. I am paying $9.99 a month for a DVD subscription - yet I am receiving no movies.

Blockbuster Online stopped sending me movies for no apparent reason. My account is in good standing, I have plenty of titles (nearly 200) on my list, but for the past ten days no movies were mailed out. Phone calls to their customer service are practically impossible...either busy signals, or endless holding. The e-mails I sent got standard generic replies, none of which dealt with my specific issue. I’m getting charged without receiving anything in return.

I have an issue in the amount of time it takes them to send the next movie. The movies are marked back and then it may go out the next day. Currently, I have sent them 2 emails because its been a week and they have not sent any movies to me.

I am losing my month fee and they are charging my credit card for a service I am not getting.

I signed up for the 2-week free trial movie rental online. I found I did not have that much time to watch movies so I cancelled online three times before the deadline. Blockbuster online still charged my account $19 even though all the movies were returned.

I called the local store to get a phone number, but the line is allways busy and only operates 8am to 6pm Monday to Friday. I have emailed them only to get an response they are "servicing the website". They make it imposible to get a hold of them!

I joined for 17.00 plus for 3 movies at time. But they are only sending me one movie at the time. I already made the complain and they did sent me 3movies at time and never happen again. Also when I returned to movies late they automatically charged my credit card without my permission and they should credit it back my credit card as soon as they received the movies I rented and return late. But instead they were giving me hard time to credit my card back at the franchise store here in my area. Broward Blvd 70th ave. The agreement is for 3 movies at time for $17.95.

I signed up two months ago for their DVD rental service. Service has been very poor. There have been multiple cases of DVDs arriving damaged or unwatchable. In one case a DVD was only partly watchable with large sections unplayable. In two cases the DVD arrived cracked and completely unplayable. In two cases the DVD never arrived. This is out of less than 20 DVDs rented so a significant percentage. In addition the vast majority of DVDs are arriving after the estimated date of arrival.

In most cases more than 1 day after they say it would arrive. And in most cases they are receiving DVDs I send to them in a day, even though I am sending them cross country. So I don't believe the mail can be blamed for slow arrival time. I believe they are sending them out slower than they say they are. Now they are not sending me DVDs. It has been more than 3 days and they have not sent a DVD to replace a damaged DVD, even though it states on their website they will send a DVD out within one business day once a DVD has been reported damaged. It has also been more than 1 day since I returned two other DVDs. They e-mailed me to tell me they received the DVDs more than 24 hours ago, but haven't replaced them.

I e-mailed them this morning to ask them why they haven't sent me a replacement. Their response was that none of the DVDs in my queue are available. I have 159 DVDs in my queue currently and that has been the case for weeks, so they are essentially telling me none of those 159 DVDs are available. I tried to cancel after my 1 month term was up. They said I couldn't cancel because the deadline has passed, but I have already cancelled for the end of the second month. I've sent complaints to them several times and asked for a full or partial refund. Each time they give some curt response that doesn't address my complaint. I've never had such a miserable experience and I have dealt with these online rental programs before.

This is an online DVD movie rental service. I paid $ 18.00 a month for their unlimited 3 at a time subscription. I joined because their advertisement leads you to believe that they send you another DVD move the very next day when receiving your returned movie(s). This is not true, I have gone as long as 4 days after my return(s)before getting another movie. I cancelled my account and had asked them for a month's credit because of all the problems I had. They refused stating that all movies were sent out the day after they received mine. This is a lie. I would like one month's credit to my Visa account ASAP.

On July 30, 2005 I signed up for a trial subscription of DVDs on line. I was told I had until August 16 before the membership started. Before the two weeks were up, I received an email telling me the rate would be going up another $3 per month. On August 15, I canceled the trial and returned all movies. Blockbuster charged my credit card for the next month's membership fee stating I did not cancel until August 16.

I wrote to them with a copy of my email dated August 15, but they have not refunded or credited my visa for the month they charged me. I canceled within the time limit for their free trial offer and they are now claiming I canceled too late and charged me for a month of movies that I am not receiving.