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Blockbuster Late Fees

Blockbuster • Late fees • Misleading Claims • Blockbuster Online • Insider's View --- News • Blockbuster Abandons Customer Data on NYC Street • Loss Of Late Fees Hurts Blockbuster • States Settle With Blockbuster • New Jersey Sues Blockbuster • Blockbuster "Eliminates:"Late Fees • Blockbuster Settlement

JAY of ANNAPOLIS, MD January 26, 2010

I rented a movie for my daughter and over the holiday's must have forgot about it. I never received a phone call from Blockbuster reminding me of the movie rental that I had. Since I assumed as they advertise that they have no late fees, I naturally thought i could return it no problem.I did not even get the chance to return it before I was getting a call from a credit agency about the late fee!!! BLOCKBUSTER is ruining my credit!!In this economy! Now I have to go through this process of working this out through a credit reporting agency. Beware of Blockbuster's false claims of no late fees.

Angela of Jacksonville, NC January 25, 2010

I rented some movies in dec 2009. I just checked my credit card statement and they charged me 19.80 a month later for late fees. I would like this reversed and put back on my account

Mike of Pikeville, TN December 9, 2009

I recently returned a video game I'd rented from this BB store on the day it was due back but I was inquiring about purchasing it. The girl behind the counter, her name is Shannon, told me I could keep the game an additional ten days with no penalty. So; I did, returning the game at that time because I wasn't sure if I wanted to purchase it or not. A couple of weeks later, I rented some movies and when I returned them, I wanted to rent another video game but I was told I had a late fee on my account from the previous game I had rented. (Remember; I returned this game ON TIME but was told I could keep it longer)They got their late fee but I did not rent the game and they have lost my business permanently.

Anna of Orem, UT October 7, 2009

Ages ago, I rented a movie from Blockbuster. I returned it, but to a different, nearby location. About a week later, I tried to rent another movie and they had a 32 charge on my account for the "non returned DVD." I told them I took it to a different location, and they said that as soon as that location returned it to them, they'd take the charge off my account.

Well, I tried to rent a movie tonight and the charge was still there! They confirmed that they'd received the movies but said I hadn't returned it "within two weeks" so I had to pay up. Even though it wasn't my fault, it was the other store for taking so long to send it back! They refused to let me rent a movie without paying the fee. When I used my husband's card instead the employee was so rude about it.

Prasad of Houston, TX September 4, 2009

I rented a few movie in July for a day and returned next day by 7 P.M. After that I did not rent any movie for almost a month and half. When I went to rent a movie after a Month of half, the person at the counter was telling me that, I have to pay them cost of a movie which I have return late. In whole my renting history at Block buster, I was paid late fee only 1 time, which I was late for 2minutes at night drop. After that, I was never late.

I refused the claims made by the counter. Finally I paid cost of the movie and returned my Block Buster membership back to her. In my opinion these night drop off and entry door drop off, of the movies are not updating in the computer properly and later Block buster is charging late fee to customers. Block buster has to give receipt for the return items on the spot.

Ronald of Omak, WA August 14, 2009

I returned movies late. The manager told me I could not return my movies and had to pay over 80 dollars in late fees. I believed they kept saying that there were no late fees on movie rentals. This is nonsense. If they no longer allow us no late fees we should be told that.

Daniel of Moorpark, CA August 2, 2009

I rented a PS:3 game 9 months ago from my local blockbuster store. I kept the game late and was charged for the value of the game. I returned the game a few days later and was expecting to be credited back the game value less a restocking fee. After a few weeks, I noticed the credit never appeared on my bank statements.

I contacted my local Blockbuster store and they said they show the credit going through. I contacted my bank and they show no such credit into any of my accounts. I contacted the Blockbuster corporate office on 3 separate occasions, getting different answers and directions each time. They were completely unaware of what to do next and were no help. Finally, I was told to contact my bank and get in touch with the dispute department.

After opening a claim, Blockbuster made it terribly difficult to obtain any records I might need to proceed with the dispute. At this point, my bank cannot proceed with the claim because Blockbuster will not provide detailed proof of my exact bank account that was credited. Blockbuster owes me over 50 and they will not help resolve this matter. Once I get the money they owe me, I plan to cancel my account and tell anyone who cares to listen that this company isn't worth their time.

Laura of Oshawa , ON July 24, 2009

I rented a few movies a few weeks ago, I was a new customer to Blockbuster and even bought a VIP rewards card for 10.00 extra dollars. I had no idea there were any late fee's and to my surprise, received a letter in the mail a few weeks later stating that I owed them an undisclosed amount of money......I then went in to the store to rent more movies and find out what this mix up was and was told I owed 36.78 in late fees.....I was in utter shock as I was under the usumption there were NO LATE FEES !!!! long story short, I paid the money did'nt rent any movies and will never be returning again!!!

jerry of euless, TX July 22, 2009

wife was dropping off a movie before cutoff time but was force to pay a late fee even though she was on time BS!!!!! She was in the before it closed

Brian of Dallas, TX July 11, 2009

I rented two movies and turned them in no later than a week late. I did not realize that Blockbuster had quietly changed their "no late fee policy" and I admit I tried to take advantage. My mistake. However, I immediately recieved a letter from NAFS debt collection agency charging me 30.18 in late fees for 1 week late!!! Not only was the charge extreme, but they made no attempt to contact me or allow me to settle directly with my Blockbuster store. Straight to the debt collector's. I have a Redbox that is right down the street, not to mention Netflix. I will never rent from Blockbuster again and will tell all my friends and family about this.

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