Blockbuster Late Fees

We signed up for their latest gimmick, rent one movie, and keep it as long as you want. I was under the impression that when they say "keep as long as you want" means just that. I went to return a movie today at the Power/Baseline location in Arizona and was charged a $13 late fee for not returning it within 30 days. I was never told this information at all and feel very deceived.

The manager was unwilling to waive the fees. $13 and he can't waive our fee one time for something that is not our fault. We were not informed. If you were to look at our account you would see that we often pay $15 in just renting movies over what our plan covers. What a joke. I cancelled our account and walked out. I will never ever use Blockbuster again. I can definitely see why they are going bankrupt all over the place. I will continue with our Netflix account and be happy. (We had both Netflix and Blockbuster) It's your loss Blockbuster, you **.

They are charging me $26.75 for a DVD that I returned to the kiosk. I had $104.39 in my account. I had paid my electric bill for $100.00, which the electric company hasn't taken out yet. The $100.00 will be deducted from my account tomorrow, and because Blockbuster is charging me $26.75 for a DVD that I returned, there isn't enough money to cover for my electric bill. As a consequence, I have an overdraft fee of $32.00, and the electric company will not accept the payment because there is only $77.64 in the account.

The electric company will then punish us for a year; we have to pay cash. Plus because the bank charges us, we have to add $58.75 to pay our electric bill. I called the Blockbuster customer service; I was told, "Sorry, there is nothing we can do." I was told to call the bank. What can they do? I am tired of these huge companies taking advantage of us. I hope you can help. I know I'll have to pay bank fees, and the light company won't care. Please, help us.

I have been a Blockbuster member for over 13 years and I have hung in there through all the changes but, I can no longer be a member or customer for two reasons: (1) I am disabled and on a limited income. When I went into Blockbuster, the gentleman who worked there asked me "do you want to take care of our late charges?". I said, "no, can I do it next time?". He said, "sure, no problem". That was great because I had very little money at that time. The problem was that next week, Blockbuster ran my bank account for late fees ($4.28), not a lot but I had .23 cents in my account so it overdrafted my account ($38.00 x 2). So now, I owe $76.00. (2) I contacted "Tiffanne", the store manager, which was no help. She told me, "well ma'am, it's not our policy". That's all good but when I have always paid my late fees in the past, I have spent thousands of dollars there. She was unsympathetic and blunt to me that she wouldn't help me at all.

When you have three children, two disabled parents and get a check every three weeks to live off of $76.00 and climbing is a lot of money when that could be food, movie rentals or gas and she could care less. Well, that's very poor customer service and I will not be going back there anytime soon. I would like someone contact me back about this issue. I now have to close my bank account because I will never be able to get out of being in the negative at $38.00 everyday overdrawn over $4.28. All these over less then $5.00 when she could have provided my bank something so the overdraft charges could be stopped. One manager there told me that Blockbuster could reverse the charge and provide something for my bank, but Tiffanne wouldn't even discuss this or work with me.

In May 2011 my wife, and step son and grandkids rented 3 movies "No Strings Attached", "Green Hornet" & "The Collector" also 2 games 360 video game call of duty and 360 video game baseball 2 k 11. These movies were returned to the Blockbuster Video in Newcastle, OK the third week of May 2011. Suddenly in June 2011 I am charged $54.49 from Blockbuster Video. I call and speak to Courtney the manager at this store Tri City Shopping Center Newcastle and she indicates these items mentioned were never returned and thus my account was charged. I have no way of proving that these were return or proving that Courtney is lying about the movies not being returned.

I don't have the movies and my wife and kids and grandkids and step son indicate that the movies were returned. I have left numerous message with John Johnson the area supervisor (Courtney's boss) at 1-800-940-2232 at least 10 with no return call (what is he trying to cover up). This is wrong and no way to treat loyal customer I won't do business anymore with the crooks!

Returned three movies three days late. We intentionally kept them later because we hadn't watched them yet and knew there was a late fee. I do not remember seeing any sign, reading anything on the receipt, or being told by the cashier that they now have late fees. So Blockbuster charged my debit card without any warning on my old bank account. This account was one we were closing and had no money in it. (It is now closed). They charged $13 plus we got the nice $35 overdraft fee. I am disgusted by Blockbuster tapping into my account without my knowledge. No wonder why they have lost hundreds of million of dollars and will soon be out of business. We will stick to Comcast on demand or Netflix. Good-bye Blockbuster. You lost another customer. This is the Monroe WA store. Beware people. My account with no money in it was charged $13 which resulted in a $35 overdraft fee with no notification. They just took money out of my account.

I liked the changes Blockbuster had made when they went to the no late fees policy. I stopped renting from Hollywood Video and switched all of my renting to Blockbuster. I even didn't mind paying for a video that got misplaced and showed up after the allotted keep time. Then for some reason they changed the checkout policies and I started accruing $1.00 a day charges plus price of the movie fees automatically charged to my card on file. I checked out several DVD's because of a special where you get a free old one with a new release. Well life became hectic and family concerns became a priority.

A week went by and the last thing I was woried about was my Blockbuster account as I was still used to their old policy. I viewed my bank statement and saw $64.29 in charges from Blockbuster. I immediately called the store and spoke to the manager, Donna. I asked her to explain the charges and as she started to explain, became confused in interpreting what had taken place in regards to acrued charges and DVD purchases. I eventually told her that I wasn't happy about the fees and that my personal life had been priority. She began to lecture me about how it was my responsibility and that the charges had been done automatically, and there was nothing she could do about it. She condescendedly asserted that my account activity was all under my control. I told her that I was used to the old policy and that they were going to lose a customer. She escalated her condescending lecture and began arguing with me.

When I asked her to stop arguing with me and listen, she insisted that she wasn't arguing trying to assert her authority by talking over me until I finally had enough, raised my voice and told her to stop arguing and listen. I again stated that they would be losing a customer and she sarcastically said, "That's fine."

The next day I went into the store and asked Donna to explain the details of my account to me. Again she struggled to decifer and explain the activity to me. I asked her to print it out and she said she couldn't do it. She told me to come around the desk to look at the screen. I came around the desk so I could see on her left side, and she told me to move over here pointing to her right side. I guess I was standing in the wrong place. Thinking that this was all rediculous, I told her I would like a copy of my account and she said I would need to fill out a form and that it would take 7-10 weeks to recieve it. I waited for 15 minutes while she went to the back room to get the form.

After signing the form I told her that I didn't appreciate the lecture and argument on the phone and that I would be contacting the corporate office. She said to go right ahead and started arguing again. When I brought up the fact that her poor customer relations skills represented Blockbuster, she held up her hand at me and said, "I'm done." I mentioned that she didn't seem too concerned about job security and good luck on staying in business, as I walked out. I was just going to let this whole thing just die but I'm angry about the way I was treated by this company and will never do business with them again. Maybe it's a last ditch effort to gouge their customers before they go belly up. $64.29 in fees. Economical consequences in a tight monthly budget.

I returned 3 videos they said they never received them. So I'm being charged 32 dollars plus 7 dollar late fee.I can't rent any movies till fee is paid. If I hadn't had an account for so long they would have charged my credit card! All new accounts you have to give them your credit card number. If something happens it their word against yours & you pay the bill.

I brought back two movies late. I checked my bank statement and they took $65.00 out of my account. Block busters never wrote me a letter saying they going to withdraw money out of my account or called me, pretty scary that some kid can take money out of your account without permission, I don;t know how they got my bank card # in less they saved it, Because I had a different account when I open the block buster membership about 12 years ago.I really think I am going to the news paper with this.

I rented a game about two weeks ago. My sons were not finished playing it and I had read on the receipt that I would only be charged an additional $.99 a day if I wanted to keep it longer. Well today I have a charge on my bank account for over $65 for this game. I received no phone call nor warning that this charge was going to be made. The only thing on the receipt was that I would be charged $.99 a day until I returned the game. How can they do that without authorization? I will not rent from them again. I had to rush to put in money to cover the charge so I would not have an NSF charge on my account.

So apparently there is this new policy with Blockbuster stating that all late fees will be charged to the secure card of the account. This policy went into effect on March 1st. The last time we rented was a week before the first, and those movies ended up getting turned in late. My fianc and I have busy schedules, he works full time, I work part time but I'm a full time student. The late fees were charged to my card, which is my bank card. It was charged on the 3rd of March, which was 2 days after rent was due. My account was low because I hadn't gotten paid yet and the charge of the late fees on my account overcharged my bank account. Everyone knows what happens to overcharged accounts. That's right you guessed it. Overcharge fee. I'm a college student. I can't afford getting charged like that, to top it off, every 3 or so days my account stays overcharged, another 35 dollar fee is added.

Nobody in Blockbuster told me or my fianc of any new policy. It wasn't posted anywhere in the store prior to the policy change and we didn't receive any sort of notice by mail, email, or recorded message, nothing at all. The people at Blockbuster only said that I should have read my receipt, but that was only after the fact the damage had been done. I rented a week before March 1st. There was nothing posted in the store and the person who checked us out didn't say anything about any new policy and they most certainly didn't say anything about reading the receipt.

At our store, they put the receipt in one of the cases and close it up. We never even look at any receipts because they've never been physically put in our hands. So who's bad is this really? I didn't know any better and neither did he. Had I known, I would have kept my account with a $50 minimum just so I can be safe to avoid another charge which would financially hurt me, which is exactly where I am right now. I'm in the hole because Blockbuster was too careless to mention any sort of new policy.

I called to check and see when was my movies that I rented was suppose to be due. So I asked the gentleman and he said they were due on March 1 and the rest were due on March 7. I said okay. The guy said, "Were you informed about the the new late fee changes?" I said no. The guy said that, "You should have," and I told him no, I wasn't. Keep in mind that the new late fee doesn't go into affect until March 1st. So why would the employee have told me then when it wasn't even in effect then?

My point is this I am concerned about the thousands and millions of other people just like me that still think that they have the not late fee program going on before March 1. Then he got sassy with me and said it should be on you receipt. Who pays attention to there receipt? I would have paid attention if the employee did their job to inform me about the new change but like I said, the new change came after I got my movies and not before. So I would have never known. And the said part about it they would probably kept on charging me more and more money.

I really don't understand why they even bother changing it for. If they had any since they would be losing a lot of customer and money in the end. As for right now, I will be taking my business else where even though I have been a customer for more than eight years. That looks real bad on them. And I have a family member who are renting. I am going to tell them to stop renting at Blockbuster as well.

I've had the same cell phone number for years. Over the past year, I have gotten tons of calls for someone else (I do not know) about overdue movies. I have emailed and called Blockbuster several times and been told I will never get another call. Now, I am getting calls from a collections agency for this. I called them over a month ago and informed them not to call and was also told they would not call anymore.

I rented a movie for my daughter and over the holidays she must have forgot about it. I never received a phone call from Blockbuster reminding me of the movie rental that I had. Since I assumed as they advertised that they have no late fees, I naturally thought I could return it with no problem. I did not even get the chance to return it before I was getting a call from a credit agency about the late fee! Blockbuster is ruining my credit in this economy! Now I have to go through this process of working this out through a credit reporting agency. Beware of Blockbuster's false claims of no late fees. They blatantly lie!

I rented some movies in December 2009. I just checked my credit card statement and they charged me $19.80 a month later for late fees. I would like this reversed and put back on my account.

I recently returned a video game I'd rented from this BB store on the day it was due back but I was inquiring about purchasing it. The girl behind the counter, her name is Shannon, told me I could keep the game an additional ten days with no penalty. So; I did, returning the game at that time because I wasn't sure if I wanted to purchase it or not. A couple of weeks later, I rented some movies and when I returned them, I wanted to rent another video game but I was told I had a late fee on my account from the previous game I had rented. (Remember; I returned this game ON TIME but was told I could keep it longer)They got their late fee but I did not rent the game and they have lost my business permanently.

Well, I tried to rent a movie tonight and the charge was still there! They confirmed that they'd received the movies but said I hadn't returned it "within two weeks" so I had to pay up. Even though it wasn't my fault, it was the other store for taking so long to send it back! They refused to let me rent a movie without paying the fee. When I used my husband's card instead the employee was so rude about it.

I refused the claims made by the counter. Finally I paid cost of the movie and returned my Block Buster membership back to her. In my opinion these night drop off and entry door drop off, of the movies are not updating in the computer properly and later Block buster is charging late fee to customers. Block buster has to give receipt for the return items on the spot.

I returned movies late. The manager told me I could not return my movies and had to pay over 80 dollars in late fees. I believed they kept saying that there were no late fees on movie rentals. This is nonsense. If they no longer allow us no late fees we should be told that.

I rented a PS:3 game 9 months ago from my local blockbuster store. I kept the game late and was charged for the value of the game. I returned the game a few days later and was expecting to be credited back the game value less a restocking fee. After a few weeks, I noticed the credit never appeared on my bank statements.

I contacted my local Blockbuster store and they said they show the credit going through. I contacted my bank and they show no such credit into any of my accounts. I contacted the Blockbuster corporate office on 3 separate occasions, getting different answers and directions each time. They were completely unaware of what to do next and were no help. Finally, I was told to contact my bank and get in touch with the dispute department.

After opening a claim, Blockbuster made it terribly difficult to obtain any records I might need to proceed with the dispute. At this point, my bank cannot proceed with the claim because Blockbuster will not provide detailed proof of my exact bank account that was credited. Blockbuster owes me over $50 and they will not help resolve this matter. Once I get the money they owe me, I plan to cancel my account and tell anyone who cares to listen that this company isn't worth their time.

I rented a few movies a few weeks ago, I was a new customer to Blockbuster and even bought a VIP rewards card for $10.00 extra dollars. I had no idea there were any late fee's and to my surprise, received a letter in the mail a few weeks later stating that I owed them an undisclosed amount of money......I then went in to the store to rent more movies and find out what this mix up was and was told I owed $36.78 in late fees.....I was in utter shock as I was under the usumption there were NO LATE FEES !!!! long story short, I paid the money did'nt rent any movies and will never be returning again!!!

wife was dropping off a movie before cutoff time but was force to pay a late fee even though she was on time BS!!!!! She was in the before it closed

I rented two movies and turned them in no later than a week late. I did not realize that Blockbuster had quietly changed their "no late fee policy" and I admit I tried to take advantage. My mistake. However, I immediately recieved a letter from NAFS debt collection agency charging me $30.18 in late fees for 1 week late!!! Not only was the charge extreme, but they made no attempt to contact me or allow me to settle directly with my Blockbuster store. Straight to the debt collector's. I have a Redbox that is right down the street, not to mention Netflix. I will never rent from Blockbuster again and will tell all my friends and family about this.

I returned 3 movies a week late to Blockbuster. I understood that I would have to pay a late fee. However, I returned the movies and now they continuously call me to collect about $50.00 because they said they will not accept the movies back. I told them that they have the movies and they said for me to come get them... that they want the money for the entire price of the movies. This is an unbelievable practice. I absolutely will not pay for movies that they have and I will not go get them. For being a week late, they refuse to take the movies back and are forcing me to pay 50 dollars. Netflix is going to be my new friend. Blockbuster will NEVER get another dime from me.

I rented two Children's Movies for my 5-year old granddaughter last January. She didn't like them, so I immediately put them in the car for return. They slid under the seat and I completely forgot about them until I got the call that we had until midnight Friday night to return them, or be charged $48.95. I searched frantically - but couldn't find them because they had slid under the seat of the car! A few days later, my granddaughter's 25-year old father died unexpectedly! The movies were forgotten in the confusion of the death.

Two days later (Sunday) we found them in the car and I immediately returned them to the Blockbuster store. The Manager told me that it was two days too late - and that they would have to charge my account $48.95 for the movies. I mentioned that I was willing to keep them and pay $5.00 or $10.00 each, since I saw them on the "Used Movie" table for that price. He said that was impossible. I told him I would return the movies but didn't feel they should charge me that much under the circumstances. He told me it was too late to return them - that if I did, they would have to destroy them and charge me anyway.

I explained the death in the family, but he didn't seem to believe me. I asked if they had to charge me, if I could have a store credit to make up for it. He offered me $5.00. I left the movies on the counter and said they better not try to charge me anything. He said my account would be debited $48.95 - but that the card on my account had expired and they needed to update my account. I didn't give him any information, and walked out fuming - leaving the movies on the counter. If my granddaughter had even like the movies, I may have kept them - but she did NOT like them!

I have received numerous phone calls from a collection agency but have ignored the calls. After 10 calls, I finally wrote a letter to the store - leaving it in the slot where the movies go. I explained the situation again - and pleaded with them to give me a break. I have not heard anything. I do not have the movies... I have told my family and neighbors to cancel their Blockbuster accounts and never deal with them again!

They would have had a customer for life - but never ever again. Ruined credit report for a silly $48.95 Ruined relationship with a company we used to use on a weekly basis!

Blockbuster has new policy of charging full price for late movies after much advertising effort to announce they don't charge late fees anymore. They want to charge me over $150 in movie purchases

My first issue with Blockbuster came up one day when I returned a movie at about 5:50 pm (rentals are due back by 6:00 pm). The next time I went to rent, I was told I owed a late fee. I asked why and they told me the movie was checked in at almost 10:00 pm. I know for a fact that that was incorrect, because I went next door to Hardee's and got dinner immediately after dropping the movie in the dropbox (the one outside the store that drops the movie inside the store). I have the bank statement to back me up. The fee was only about $1.00 so rather than argue it, I just paid it.

The next time I rented movies, I rented a 2 day rental and a 5 day rental. The 2 day rental was due back on Friday, but I didn't return it until Sunday morning. So it was 2 days late but the other movie was not late. Next time I came to rent, they told me I had late fees, but way more than I expected. They told me the 2 day rental was 5 days late and the 5 day rental was 2 days late. It just so happened that their computers were down when I returned these movies and they were keeping track of their checkouts/checkins manually on paper. They "comprimised" with me and took off 2 days worth of late fees.

The final straw came when I rented and returned a movie. The movie was checked in on time and all was well. That is until another customer went to rent the same copy and the box was empty. I checked my entire house and both of my cars and both of my roommate's cars...no movie. I know that the disc was in the case. I remember taking it out of my player, putting it in the case, putting the case on my bag and putting my bag in the car. It was the LAST thing I did before leaving town for the weekend. Now they are charging me $44 for the movie and $30 in late fees. I don't plan to pay either. I'm going to speak with a store or district manager as soon as possible.

Blockbuster advised me to have their movies back by midnight the following evening or pay a fee. I returned at five minutes till midnight and returned the movies. The next week when I want to rent a movie, they tell me I owe 4.85 in late fees. I told them I returned them on time, but they insisted they could not remove the fee and I would have to be charged. I told them I would not pay, and they said they could make an exception this one time, and said they could get fired if they did not adhere to blockbuster policies. I said their employment was no concern of mine, and I did not appreciate their inabilities to manage their business well.

I do my banking online, this evening I noticed that Blockbuster had debited my account for $15.89. I immediately called my bank and they said this transaction was done at 12:33 am today. I knew that everyone in my family was home in bed, so my card could not of been used. The bank contacted the fraud department and put a hold on my account which means I can not use my debit card until I get a new one, which is inconvient for me because I use it all of the time.

Afterwards I called Blockbuster, knowing I had not been there for months, I was informed that my 17 year old son had rented a movie on 4-19-09 and it had not been returned therefore the price of the movie was taken out of my checking account. I asked them how they got my debit card info and was told that I must of rented a game because that is the only time they require a debit or credit card. I told them that was for the one time use only and the card info should of been deleted once the game was returned. She told me it will always be kept on file.

I asked them about contacting me by phone before they just took the money out of my account. They said it is not their policy. She stated when the movie is returned, it will be put back on my account. I will not ever do business with them again. Grant it, my son did rent the movie but it was an honest mistake of forgetting. They could of at least called and I would of made sure the movie was returned.

I plan on seeking legal advise about this matter. This is telling me and anyone else that has a debit card and they have it on file, they can go in at anytime and steal your money. I know where I work, if we take credit or debit cards, we can only put the info in the computer one time and can never keep any type of record with the numbers on it. Blockbuster Movie Rentals is a joke and what gives them the right to take money out of my account without letting me know ahead of time?

I had to cancel my debit card, which is inconvenient because I use it all the time to pay bills, etc. It caused me to use about 2 hours of my time this evening trying to get it straight.

I had rented two video games for my grandson two weeks ago and had to go into the hospital for surgery. I did not have anyone to return the games in my absence. Blockbuster took $128.00 from my account today and left me with a negative balance. Today, 4/14/09 is my first day at work so I had every intention of returning the games after work today. I leave my home at 6:45am so they are not open when I leave. I figured there would be late fees so I wanted to pay when I brought them back this afternoon.

Blockbuster must return my money to my account and I am going to alert my bank never to allow Blockbuster to be able to withdraw from my account ever again. I do not want to do business with a company with no regard for the consumer. This is a terrible practice. All they had to do was call my home and my phone number is on file for an explanation.

I had 3 checks to bounce because of this action and I now owe my bank $358.66 due to Blockbuster's reckless and thoughtless actions.

i have an account with blockbuster and after they started the no late fees i noticed something very upsetting. if you rent a movie and it is due three days later (ex. rented on 1/1/09, due back on 1/3/09)they tell you that there will be no late fee if movie is not returned on due date. but what they dont explain is that three days after the due date, if movie is not returned, they will charge the price of the movie to the billing account you have on file, in my case this is my checking account. then when you do return the movie they are to credit the money back to your checking account minus $1.25 for a restocking fee. well once i figured this out, even though i didn't agree with it, i knew that if a movie was returned late i would be charged.

My complaint is this though. one day when reviewing my checking account for several months, i noticed something very disturbing. blockbuster would debit my checking account for a late movie but i could not find where they credited it back minus the $1.25 restocking fee, to my checking account, knowing fully well that the movie was returned. this is not just my word, it is blockbuster's policy that you can not rent anymore movies if you have not returned movies you have out that are late. i went in the store to bring this to their attention and make my complaint and they informed me that they could not pull up my account information in the store if it went back further than 1 month. and they gave me a form to fill out with my complaint and it would be sent to the corporate office and they would handle it.

i also requested on the form that i be sent a print out of my account history for the past 8 months so that i could compare it with my checking account info. to go over each debit and each credit. well that was 5 months ago and i have not recieved anything or has anyone from blockbuster contacted me. i really do believe that blockbuster is taking money from people but not giving it back after they get their product back in accordance to their policy. i am at a loss and i have not given up yet because i really need to know and want my money back. i just wanted to bring this to your attention so that maybe it will be looked into further so other customers are not scammed out of money by this company intentionally or not. thank you

loss of money, that was taken from my checking account, that should have been credited back. aprox. $300.00 to $500.00 is what i have come up with thus far.

I have been going to the BLOCKBUSTER for over 10 years and not one time have I been treated like this before. I rented a couple of movies and I turned then back in per Danny. But he stated that I was a couple of days late. Not one time did I ever receive a phone call, email or even a letter in reference to the late fees. They charged me 1.99 per day per movie. I know I turned those movies in on time. And then they sent the late fee to the National Action Financial Services, Inc which is the collection agency that is collecting on $17.20. How sad that they can stoop so low in doing this. I am going somewhere else and they can take their money and shove it up their @%&!

I went to the store and JANET T. not only yelled,SWORE,THREW MY MOVIES AT ME (LITERALLY THREW THEM AT ME), she told me I was a "RUDE @#^&" ECT. among other names and remarks. She REFUSED to give me her boss's number or the HEAD STORE MANAGERS NUMBER! She REFUSED to help me in any other way but to cancel my account. She REFUSED TO give me a complaint number to call and REFUSED to allow me to speak to ANY other manager. I not only need the head managers number to request additional complaints but I need to be assured this TREATMENT will not go unpunished or else blockbuster will lose ALOT of business.

my movies were overdue due to a death in the family. they charged my credit card 22 dollars. this over drew my account so i am now charged 52 dollars. they NEVER called to let me know i need return my movies. so i went to the store and talked to the manager J. TYLER. she was rude, screamed at me, SWORE at me, and then threw the movies at me. i asked to speak to the store owner and she wouldnt give a person or number that i could talk to.

i cancelled my account and all my family members have cancelled their blockbuster accounts too. they are losing alot of business simply because the store manager was rude and i was very very poorly treated! i now owe the bank an extra 30 dollars because i was never contacted about my late movies

I had no idea Blockbuster was charging late fees again. I had two movies that were 4 days late and I see a charge for $53.60 to my checkcard from the store I rented from. 4 DAYS??

Needless to say, Blockbuster will never get another dime from me and I am spreading the word. Can't wait until they start shutting stores down...they deserve it. Netflix here I come!

was late returning a movie the first time. Usually I pay when i rent the next movie. The first time i did not know that they took the amount the movie cost out of my checkin account. My account was overdrawn and I didnt understand why. So I paid the fee which was 44.00 to my bank until I got my statement. Then a couple weeks later I was checkin my transactions and i noticed that they did it again. So I called them and asked why are they taking money out of my account without telling me.

They said they had the right to because I was late returning my movies. I never gave them my account number, they got my account number from me using my card to rent movies. I have been on the rewards program which means I pay them every year an amount to get free rentals and to only pay a restocking fee if i am late.

I am the type of person who never lets my account get overdrawn and now I GOT THIS ONE ON MY BANK RECORD

two weeks ago I rented a few movies. I was a couple of days late returning them. Ever since they brought back late fees, if I have any, I pay them the next time I go to blockbuster since I am a frequent customer. I am a college student and I had midterms this last week and so I have not rented movies since I returned them late a couple of weeks ago.

Today I got a phone call from a collection agency letting me know that my credit is on the line if I don't pay the 6 dollars! Blockbuster never called, wrote, or sent an e-mail. They just sent it straight to a collections agency. How tacky. I am going to pay the 6 dollars but it is the last dollar they will ever get from me. I got a Netflix account and I am sticking to that. Ridiculous that they felt they needed to strong arm 6 bucks out of me after only 2 weeks.

I go into Blockbuster all the time. I rented a movie and two games on my most recent visit, they were returned a day or two late. I have not rented from the store in about two weeks or more as I was laid off and did not have the money. Normally if I am late and there is any fees I will pay the next time I rent or I am sent a card from Blockbuster telling me I have a fee or a movie/game was late. Three weeks went by and I received a notice from collection agency. Where is the telephone call speaking to me or the card advising of my outstanding debt? Blockbuster paid the collection agency more than $12.83 to send me that letter, was it worth it? No wonder the economy is the way it is today from businesses like Blockbuster Video.

No damage resulted but it would have been nice to receive a telephone call,a message left on my phone or even a card in the mail to notify me of this rather that receive a notice from a collection agency had I not caught the letter this would have gone on my credit. Imagine for a lousy $12.83. I now go to Hollywood Video, so Blockbuster suffered yet another lost customer.

I received a Statement advising me I had an account balance of $4.24. Upon calling the Blockbuster location, I learned the amount due was the result of late fess for 2 movies I rented over a month ago. I'm going to pay the statement, but will no longer do business with this retailer. I, like most people, was unaware they had started imposing late fees again. I'm sure this is a money-maker for them, but will eventually be the customer-service issue that will put them out of business.

Rented xbox 360 game Gears of War 2 on 1/31/09 was due back on the 2/5/2009. Returned the game on 2/7/2009 AND paid a late charge for two days late. I re-rented the game that day and it was due back on 2/12/2009. Returned the game today 2/18/2009 and yet found today I was charged $58.83 for the game with NO warning - it was 6 days late!

The 58.83 went into my account lastnight and has caused my account to go in the negative

Twice I returned movies one month late. I was told I would have to pay the full amount of the video and keep it. This was fine with the Batman cartoon for $9 and I took it. The other video, however, was ONE disc out of 4 in a series of Rescue Me. The charge was $65 for 4 out of 13 episodes! I cannot even sell this disc on ebay if I want, as nobody wants only one out of a series. If I pay $65, I expect the entire season of discs.

$65 charge for a worthless disc that can't even be resold.

Blockbuster is now charging customers that return movies over 10 days the entire sales price of the movie without notification. I received a collection letter from them and was confused because I had no movies in my possession. I called the store thinking it was an error and they explained even though I returned the movies they were still charging me the full price of the movie because I returned them over the 10 day period. If I came to the store to pay then they would give me the movies.

I have two concerns over this practice. 1. If I had not called my local blockbuster and received the information I would have just paid the collection office. What then happens to the movies since I no longer have them in my possession? It is not stated in the collection letter what the collection is for besides the address of the Blockbuster Store. The only telephone number listed on the letter is for the collection agency.

2. My second concern is that this was the first notification I received regarding the movies I had already returned a min of 30 days ago. That means I didnt even have movies in my possession that I evidently own. Even though I havent paid they would put this on my credit report i assume so I should have at least been notified to pick up the movies an make the payment sooner than this late date. I think this is a major disservice to consumers already struggling in a poor economy and is a deceptive practice when they advertise No Late Fees. This is just another way for them to recoup their late fee losses and I will personally never rent from them again.

I now get to pay $40 bucks for movies that I could have probably bought at my local Walmart for a lot less.

I received a call saying that I have an outstanding item that has not yet been returned and that I will be charged the full purhcase price of the DVD. I called back the store and told them that I returned the DVD within days of renting it. I put the DVD in the drop off box as most people would do. The sales associate put me on the phone with the store manager who was the rudest person I've ever talked to and clearly does not care about good customer service. She was defensive and short and actually got mad at me and started yelling at me. I told her I didn't want to be charged for the item because I didn't do anything wrong since I returned it on time. She insisted very rudely that they don't have it in the store so there's nothing she can do.

Furthermore, she said that when I tell her I didn't do anything wrong, I am accusing her of doing something wrong and took offense to that. When I asked her for her full name and the phone number of her superior or coporate offices or anyone else she reports to because I wanted to speak to them, she refused to give me any information and wouldn't even give me her last name. I have never known worst customer service in my life. I've been a very good and loyal customer to BB but I will never give them my business again after this experience. I have never been scolded and yelled at by a store manager and her behavior is completely unacceptable.

I am being forced to pay the full purchase price of a DVD that I do not have in my possession because I returned it to the store on time.

I used to be a long time customer of Blockbuster video until I became so unsatisfied with thier customer service, return policies and unorganization when it came to game rentals. I happily switched to Netflex a few years ago. I made the terrible mistake of allowing my son to rent two XBox games last week. My son kept the games 4 days past the due date, understanding he would have to pay the late fee when he took them back on the 4th day. Before he could even return them, I happend to be checking my bank account and to my utter horror Blockbuster was had charged my account $125. Since the transaction was still pending I was told by my bank that all Blockbuster had to do was call the bank and provide the authorization number for the transaction.

I called Blockbuster and not only would they not do it, my request was met with hostility and scarcasim by a young lady who possessed the poorest customer service skills, I've ever encounterd. It's no wonder why they closing their stores left and right and unfortunately for us consumers, we are being taken advantage of financially in order to make up for thier lack of revenue.

I am a single mother and with the economy being as bad as it is, $125 dollars may just as well be $1,025 dollars- I can't afford either. I am now $125 dollars short on rent. If Blockbusters new policy (it may not be new but they have NEVER done this to us before, just because we were a few days late) had been clearly stated and made CLEAR we never would have rented the games at all...but that's the whole point, isn't it? What happened to me is exactly what Blockbuster wanted to happen.

I received a call from the manager of Blockbuster store at Grayhawk saying I failed to return 2 movies & that I was going to be charged for both plus late fees. I called my wife & she said she did in fact return both movies in 2 days after they were rented, I called the manager back & had him check the shelves, he did in fact find both & verified that they were returned 48hrs after being rented so he said they were probably not scanned in so he did remove the cost but did not remove any late charges! ripoff!! will not be useing BB anymore !!

I received a letter in the mail today stating that I owed about $35 to blockbuster. Now, I did rent two moves and returned them 2 weeks after the due date. However, I have done this many times because there are NO LATE FEES. I called the store to see why I owed this money. I was informed that I now own the movies that I returned late. I explained that I had returned the movies. He informed me that they had the movies in the store but I sill had to pay for them.

I told him that both movies were awful and I had no desire to own them. He said that, conveintly, I dont have to take the movies but i have to pay for them regardless. I told him they should be informing their customers in the change policy of late fees. His response was that it was on the receipt. How many people do you know that read the receipt from anywhere let alone the video store? I am done with Blockbuster.

The customer standing next to me said oh yeah, they quietly changed their policy a few months ago the cashier said it's been that way for 3 years now. I said I will never shop at Blockbuster again. I paid $15.00 toward the balance of the $80.00 I now owed with my gift card and told her I would pay the balance as soon as I got the money, took my receipt, and I left.

I looked at the bottom of my receipt and noticed their *NOTICE*. It said this....

Starting Tuesday, October 6, 2008, rental terms at this store have changed. And it went on to explain the change in terms. It didn't change 3 years ago like she said, apparently it changed in October. She didn't even know and she works their!

For a family that lives pay check to pay check, $80.00 is a lot of money. I have not yet paid the fees, except for the $15.00 gift card I put towards it. I don't think we will. My husband refuses. He say's their practicing unethical buisness practices. They would not even reduce the amount of money we have all ready paid for the cost of renting the video.

Two weeks before Christmas our town was hit by a HUGE winter snow storm, our Children were out of school for five days because of the weather.

Blockbuster is located up a very steep hill (I couldn't even make it out of my flat cul-de-sac). When the weater finally let up, two weeks later, we were able to go grocery shopping (by the way Safeway, right next to this Blockbuster, hadn't had a delviery for over a week and was completely out of produce) and return the videos and rented games.

BUT, after New Years, when we went in to rent movies, we were told that we owned two games and that our account (a debit card mind you) had been charged $160!!! There was no phone call, no warning, no concern for the making the charge.

Now, I know the policey, it is on the receipt. I also have a huge amount of compassion for the young people that work there, they are professional and very helpful. BUT this is too much! I disagree with this business practice, it is on the verge of cruel and unusual punishment and almost crooked.

There is no way around the policy, there is nothing that allows the employees to wave the practice due to bad weather or for making an exception for weekly customers.

We have decided as a family to never offer Blockbuster our business again, we are canceling our membership and will try Netflix now. What a shame for them and for us, noone wins.

What a horrible time for this to happen to us. We cut back on Christmas this year in a big way, things are very tight for us, as they are with everyone. And then to be charged $160 without any warning, against our debit card has frightening results of even more cutting back. What a shame, noone wins, but it would seem that some goodwill on the part of big business would matter to them.

I went to Blockbuster today in order to trade in a DVD from their mail-order program of which I have been a member for about a year. When I went to the register I discovered that I had a $4 late fee assessed to my account. It was never made known to me that Blockbuster started charging late fees again when I rented this, but I was still charged. I'm very glad I returned it before it got to be bigger than this, but this is absolutely ridiculous. As soon as I arrived home, I canceled my Blockbuster account and signed up for Netflix.

I had to pay $4 that Blockbuster did not deserve, but I definitely feel like I was cheated out of this $4.

I had not rented from Blockbuster in over 4 months and out of the blue a $30 charge showed up on my bank account from them. I checked specifically with the store I rented from and from one possible other location and there was no information on why the charge was applied to my debit card. If this had been a credit card it might be possible to have the credit card company fight it, but since it's not it looks like i'm at a loss. I'm still pursuing the matter with Blockbuster, but at this point I have not heard anything back from them and I had already made up my mind that I would NEVER rent from them again due to other reasons. I cannot believe this company is still in business.

The charges they applied to my checking account unexpectedly and unjustifiably led me to overdraft my account and pay a total of $75 for a movie I do not have nor did I ever have past its due date.

Returned videos to the store only to find out that my account was charged and excessive amount of money for their used videos. They used to send out reminders if you were late now if you are late they charge your account 4 times more than video costs. It would be one thing if they charged you a used video price but the fee that they charge is a lot more than a brand new video.

This practice they are doing is unfair, unethical and they are stealing customers money without their knowledge. The only way you will know is if you go over your bank statement carefully.

In the first 10 months of 2008, my household spent about $160 at Blockbuster. Those will be the last dollars that the organization ever receives from me. I rented two movies towards the end of November. As we got busy with the Thanksgiving holiday the movies crossed my mind but Blockbuster's No Fee Policy provided some relief. Back into the swing of things, I returned the movies a few days later.

About a week later, my wife and I found ourselves purusing the shelves at BB and walked to the counter for our $14 evening (3 rentals). The gentleman behind the counter told me I owed $42 in late fees. I was shocked, embarassed, and confused. As it happened, my credit card had just expired and he asked for my new card number to make the charges. I left without paying, and without the three movies.

This week (about a month later), I received a letter from a collection agency in the mail. So this morning I went down to talk to the store manager. They have over 3 drawers, probably 300 titles, of movies that represent situations just like mine. I explained the situation and asked her to waive the fees. I tried to put it in her terms - that I can pay $42 and never come in again, or they could waive the fee and I may continue to spend $160 annually. Seems like a no brainer.

The best she could offer is to cut the fee in half. She charged me $21, and then asked me if I'd like to trade in the movies for a $3.75 credit...are you kidding me? Blockbuster, goodbye. It was expensive knowing you.

I was charged full prices for the used movies/games I rented. I had done this before and they simply credited me back - they have that no late fees but if over 30 days you pay a re-stocking fee. WELL - they changed the policy in August apparently. So all of sudden I get $161 charge on my account - I return the movies THE DAY THEY CHARGED MY ACCOUNT. They said they put them to aside and I need to come get them. So I'm paying Full Price for used merchandise.

AND for 2 - the policy clearly states that you have 10 days AFTER the purchase date. Well they charged my account on the 12/20 but they claim they charged it 12/17 - I returned the items 12/20-12/21. That is still with in 10 days of the purchase date if we count the day THEY say they charged my card or the date I say. It's still well with in but their argument is they don't know why it took soo long to charge my card because it should have been charged a while ago. That's not my problem - I consider the date they charged me the purchase date and I'm WELL WITH IN the STUPID 10 day policy they didn't tell anyone about except in the first month. I told the guy - so anyone who didn't rent a movie that month just wasn't notified at all? There just out of luck? I'm so mad that they aren't even crediting people the first time it happens to them after the POLICY CHANGE in small print.

So I'm out $161 3 days before Christmas in the middle of a recession with 3 kids. Nice.

My return was not over 30-days....my guess is an employee forgot to scan it back in and I paid for it. I will never set foot in a Blockbuster again. Employees are rude and they change their rules without notice. I signed up with Blockbusters when they first began. I used a different credit card then. When used a different card they obviously took my information and kept it in their computer. Is this not against the law without my consent? Then they just charge my account late fees and make me buy movies. NEVER AGAIN!! You should do something about this company. They have ignored all my calls and emails.

Stolen account information and lost money.

Late Fees, I was not aware that Blockbuster charged late fees again. I always turned in my videos a few days late so everyone had a chance to watch the movie. I was charged $16.94 for 2 movies. I will no longer use Blockbuster!

Another $16.94 charged to my account with there already high rental fees.

Blockbuster video charged my debit card $1.61 for a supposed late fee without prior notification or authorization. Furthermore, I was never notified that blockbuster would keep my husbands debit card information on file. I do not have an account with blockbuster.

They charged my account using his membership. They waited 30 days after the movie was returned (and determined late, in which it was not) and blatently charged my account without even a phone call or letter allowing me to settle the bill! $1.61 is not enough that my bank can help me with this legally, which is not my concern. With identity theft being what it is today and with this mentality of people that would treat CUSTOMERS in such a way, I am outraged.

I rented three movies at a Blockbuster in Tulsa and turned them in well overdue. In beliving their adds selling the idea that their are no longer late fees anymore i didn't think when I turned them in mattered at all. To my suprize one nite I attemped to rent a movie and I was informed that I owed over forty dollars! This was due to Blockbuster telling me that I had to buy the three movies. I have been a customer for years up until this.

They claim that they sent me info in the mail about such, after tring to convence me that when I signed up I was told about this. I was a costumer before this promotion even existed. So basicly they are charging me for movies that they in fact posess! I will NEVER rent or buy movies for them again! Blockbuster feels as though I owe them over forty dollars for movies that I turned in to them. I have none of their movies.

I have been renting from Blockbuster for some years and have never had a problem. I have paid late fees when I had them prior to Blockbuster changing the policy on No Late Fees. I have now dealt with two issues within a month's time. Recently, since the beginning of October, I had returned a dvd that was late. Either way, it was returned and I was told that it was not in.

After searching the entire store, they finally found the lost dvd. They had slipped it into a section that was considered to now be owned (after paying the dvd fee, $24.40) by me. The dvd was returned one of the many copies it had. I still paid the ownership fee and now own a dvd that was orginally returned to the store.

Secondly, I received a call from Blockbuster saying that I had late dvds, after renting from the same store in only a 2-3 week time. I returned those dvds two or three days after renting them out. I went into the store tonight and complained. The person at the counter wrote down the numbers and searched for them throughout the store. She found them both and took both late movies off. She was very polite about it.

But, now, after dealing with issues twice of late movies, I have decided to end my membership and make sure that this does not happen to anyone else I know, or they know. I hope everyone takes this into account and does not have the same problems I have had.

Paying $24.40 and now owning a movie that was orginally returned.

was charged late fees -- the receipts have on the back - they are not late fees until 7 days -- i went ahead and paid the fees so i could still rent in that store -- they do have posted know after 3 day their are late fees -----uh

was charged late fees -- the receipts have on the back - they are not late fees until 7 days -- i went ahead and paid the fees so i could still rent in that store -- they do have posted know after 3 day their are late fees

I have been renting movies from this location for years. We recently when in to get two new movies with our online coupons and they said I owed over $60.00 to them. One for a movie that was already returned but, they said it was over 30 days late so they cant do anything about. The other one they lost, we put it in the night drop box and as far as Iknow its sitting on one of there employees TV's. Dont go to this store they will mess with with nor with they work with you no matter how long you have been a customer.

Now I have to fix my credit because they will probably turn me over and all the mess. Dont use these people. Go to Holleywood its right around the corner.

i went to rent a movie and was told i had a late fee when i know i returned all my movies at the same time. they said i brought one back 3 days later, which is impossible because i have four kids and i only make one trip to the store. i'm sure they made a mistake and now expect for me to pay when it's not fair that i have to. it's not about the money, it's because i know they are at fault and are not taking resposibilty for it. i don't think i will ever rent a movie there again.

I am enrolled in a 2 dvd pass where I can rent 2 dvds at a time at the store and return at any time. My credit card bill is charged monthly for this pass. I gave the store a different credit card to use for the next time it charges, and the charge did not go through. I had 2 movies out at the time. When the charge didn't go through, the dvd pass expired. They then started charging me late fees for the dvds. They called me weeks later saying that I had 2 dvd's that were way overdue. Knowing that I had the dvd pass, this was a mistake. I called the store several times and visited the store twice, and all those times, the credit card machine was broken. They said as soon as the machine was back up, we could restore the account and remove the overdue fee. I checked my credit card statement today and now have a $46.02 charge for the 2 movies. I called the store, and they said there's nothing they can do about it because it's already been charged. So now I don't have a dvd pass, and now have 2 used movies which were charged as if they were new.

8

I used to work at Blockbuster and I would cut everyones' late fees in half or off completely and recomended movie passes to people that had late fees and I got in trouble for trying to help people out and save them money. To buy the pass its $29 or $25 for 2 or 3 movies a month and you keep them for as long as you want with no late fees and exchange them as many times as you want and not get charged anything more. They are a good deal but they taught us not to tell anyone about the pass unless they asked first.

This location is charging excessive late fees. I have been late a few days with a few movies and now I am being told that I owe $70.00 in late fees. The Blockbuster advertisements are that We never charge late fees. I expressed this to the manager and she told me that it was a franchise and they could do what they want. I was never told that they were a franchise NOR that they could charge me late fees even under the Blockbuster banner!

I am now in collections for fees I never knew I owed. This will adversely reflect on my credit rating and my ability to grow in my chosen career field since credit resonsibility is looked at when being hired.

I rented 3 videos from Blockbuster in noblesville. I returned all 3 videos on the same date, at the same time, in the same place. Today, I receive a phone call that they are going to charge me for not returning my videos. I called and spoke to the store manager about my complaint. She hatefully replied, Well, I can tell you this. It is not here. You need to check your house again. She also stated that I was going to get charged.

I told her that dvd was not working and we did not watch it, but returned it with the other dvd's. she said well, she would have put it in a damaged file and not used the video. I returned the video, it is defective.. they would take it off the shelf due to it being defective, but I have to pay for it. She suggested that I find it. I do not have it. We turned in 3 dvd's. She was hateful and basically called me a liar.

Collections calls to let the household know there is late fees. Fees for a movie rented & returned late a year ago. The problem isn't that there are late fees, the problem is that they don't tell us about them until a year later. Even when renting from there many times since the late return, no notification. Strange how they have no record in their computer database of any late fees paid to them before from times when we have paid them, yet we have the check stubs.

Tracy of Lakeland FL (03/02/07)

I received a notice from Blockbuster stating that I owed $23.53 for a video rented on 11/26/06 and that I had been notified by phone or mail. I could not remember renting any videos in the past 6 months from them. I went to the local store that I have the account with and inquired, as I thought it must be a mistake. I went over to the other Blockbuster and spoke with the Manager. I told him that I had no intention of paying for something that I had not rented and that someone else had rented illegally and not returned I have never rented any of these movies and I refuse to allow Blockbuster to continue to let this happen. Who knows what else is going to show up on my account.

When I signed with Blockbuster I knew this location was independently owned and charged late fees. My family watched 2 movies over the weekend. I made sure I returned them the day they were due. Of course they wouldn't let a little thing like having them returned on time stop them from collecting a little revenue. They sent me bill for the overdue charges. Late fees aren’t going to break me financially. But I do not owe them and will not pay them.

I rented 3 movies a few weeks ago and my daughter and I turned them in well within Blockbuster's return policy. A week or so ago, we got a notice in the mail stating one of the movies had not been returned. A couple of days ago, we got another notice in the mail stating we owed $23.44, but no movie was listed.

I called Blockbuster to find out why they were charging me $23.44. They claim we never turned in "How To Eat Fried Worms", which was one of the 3 movies we originally rented. I told the store clerk I knew we had turned it in. She said I would have to talk to the store manager. I've tried to call the store manager twice now and they always claim she's not in.

What makes me so angry about this situation is this is not the first time they've done this to me or have tried to charge extreme late fees when I KNEW I had turned it in on time. To have Blockbuster question your integrity and try to charge on top of that is very insulting and it's just not right.

I returned a game and two movies late, unintentionally, as I had a death in the family and was out of town. Assuming there were no late fees as Blockbuster advertises, I was not concerned about it. Upon returning home, I had a rude message on my machine from Micaela at the Visalia blockbuster store advising that I needed to come get the items, that I owned them and owed $72! I was LIVID!

I asked for the number to Corporate and was not provided with that number. I advised her that I was not paying for something that 1) I did not want and 2) I did not have. She did not care and told me I could no longer rent from the store until the balance was paid. She was rude and unprofessional and I have no interest in renting from them again after this experience. I think the number of people growing angry over their false advertising about late fees is increasing.

I am a single mother of two children and am not able to pay the $72 nor did I think I would owe that. I have no problem paying the restocking fee. I have been a good customer for over 10 years. They have the items and I would like my balance to be cleared to protect my credit rating.

Blockbuster is at it again. I stopped renting videos last year after they charged my credit card some late fees but signed back up after they advertised no late charges. Well....false advertisement here. Just last week, I was a day late, and they went back in to my account and charged my account late fees. They're just out for your late fees again.

I run a real tight budget and balance my checkbook to the penny. When they debited my checking account, it ended up putting me in overdraft causing NSF fees of $34. I went back in and cancelled my account. Never will rent from Blockbuster again.

I rented a DVD-Flightplan on 03/14/06 and returned it the next day approximately 6pm through their drop box in the store. About a week later I received on my voicemail a computer recording saying the DVD was not returned. I called and spoke with Antonio who said it was not returned. We argued for awhile during which time he accused me of taking the video and that I would have to pay $17.99 for it and that it would stay on my account. This was the first time I rented with them. My card was purchased at another Blockbuster near my home in Forest Hills which I used since 1999 and never was late or anything with videos, DVD's.

All of the sudden I use this Blockbuster and lost or did not return the DVD. I don't feel I should let this blockbuster "rob" me of almost $20.00 for a video they could not locate even after doing a so-called "inventory."!!! They cannot get it through their thick heads that I returned the video and they may have misplaced it or whatever, who knows. This may be a scam going on here. If this is not resolved then all I can say is "what goes around comes around" for this blockbuster and all others. They will not be in business long!! Hello Netflix!

In August 2005 my husband and I rented the remake of Amityville. To my horror I have jusr recently received a collections notice demanding $81.48 for the missing item and its extended viewing fees. The only problem with this is we returned the movie the very next day. I remember this because I forced my husband to stop watching Sports Center and return it before 5pm. Begrudgingly he did. I have never received a phone call, a postcard, or anything indicating the movie was missing. Had I been notified, I would have been in that store dealing with the situation. I have spoken to 5 different people who keep telling me I need to speak with some other manager. I am begining to think this manager doesn't exist. Now, I have 3 days before this situation adversly affects my credit.

We rented 2 movies and one game. The movies were rented in October and returned to them on December 3, 2005. During this time we were not contacted by blockbuster until the end of November saying if we did not return the movies we would be charged. We returned the movies. Since the return of the movies and game, there has been no communication from Blockbuster until the recent delinquent credit notice from a collection agency. Upon receiving this notice I called Blockbuster and was told I now owned the movies, even though they are in posession of them and needed to pay the 72.00.

I asked them how they could charge me for something they have in their possession and was told I needed to come pick up the movies. I told them I would not be picking up the movies and would not be paying for them and wanted to speak to someone in corporate. I was asked if I wanted to speak to the store manager and I said no I wanted corporate's number. I was told I could not have that number and had to speak to the district manager. I was given a number and a first name of Torry. I hung up and called the number and it had been disconnected.

I called the store back and told them they gave me a disconnected number and wanted the number for corporate. I was again told I could not speak to corporate until I went this route first. I was told they forgot the district managers number had been changed and was given another number to call. I called this number and again this number was disconnected.

I went to Blockbuster tonight to rent a movie and was told that I owed a 2 day late fee for a recent rental. I explained that I thought that Blockbuster had no late fees. The employee explained that the company had recinded the "no late fee" policy. I explained that I was not notified of this when I rented my last movie and that changing the rules without properly notifying your customer was not ethical. The employee offered to half the late fee with me, but I declined. I turned in my Blockbuster card, canceled my account and left the store. I can do business elsewhere.

On May 29th 1999, I rented two movies at the Blockbuster location above. The titles of the two movies I rented were: "There's Something About Mary" and "Practical Magic". Both of them had the 5 day rental tag.

I went home, watched the movies with my family during the same night and and not next morning, but the next one. I told my wife that we needed to return the movies before we forgot so that we didn't have to pay for late fees.

So, I rewound the movies, put them into their corresponding package and on our way to work, my wife and I went to the Blockbuster store. I parked outside and used the express mail slot that they have for the movies and made sure that both movies went through.

A couple of weeks later, I received a letter saying that I owed $10. I got really upset and told my wife I was going to the store to complain about it. In the store I explained to this girl that I had returned the movies completely on time and that I didn't owe any money for late fees and that I didn't have the movie with me.

According to them,I still had the movie "Practical Magic" in my possession. I showed my Blockbuster card to this girl and she looked it up in the computer. She told me that I had rented "Practical Magic" on May 29th and prior to that "Beauty and the Beast" and "Step Mom."

I said that's impossible, since I never rent single movies. Last movies I rented were "There's Something about Mary" and "Practical Magic." She said she didn't have that on the screen, so I told her that probably they were making a mistake with the account.

She replied no, that's what I have on my screen and you must return the movie and pay.

I then told her that I she didn't believe me what I was telling her I didn't believe either that after the movie had been put in the drop box it had been scanned (I said, who is guaranteeing that to me?) Last thing she said was that I had to go talk to the manager.

I let two weeks pass by and then I went to the store again and asked to talk to the manager. A young guy working at the register told me that the manager was not there but that probably he could help me. So I started with the same story that I described above and after all I said, he ended up telling me exactly the same -- that I hadn't returned the movie, that I owed some amount and that his boss had already looked for the movie in the store and that it wasn't there.

At that time I got really upset and started screaming that I was not going to pay for anything since I was sure that I had returned the movies and that I never rented single ones. Last thing he said as I walked out the store was, that I shuld talk to the manager.

So, the very last time I went back to the store, I asked to talk to the manager. A girl said, I'm the manager, what can I do for you? So, once again, I started describing the whole situation as she looked for my name on the screen and at the end of my explanation she said: You have already been told that we've looked for the movie "Practical Magic" in the store and that we were not able to find it.

We tried to reach you at home and we couldn't find you. So, when she told me what my phone number was I realized it was the old number, but I gave ther the new one right away and told her to tell the Store Manager to call me.

After all what I went through, she was not really the Manager Manager, she was just the assistant Manager. So she finally said before I walked out of the store: It says here on the screen that you owe $10 and need to return the movie

I waited a couple of more days with out receiving a phone call from the manager or being able to find him. Today 07/06/99 after having waited for a long time to talk to the store manager and given my version 3 times. I received a letter through the mail from a collection agency saying that I owe $123.00 + the movie. I'm really tired of this and I wish I could sue this store.

I'm tired of always being abused without being able to do anything. This is not the first time that this happens and I bet that they've probably done the same to some other customers.

Me and my wife filed Chapter 13 about two years ago. We are trying to re-stablish our credit really bad and so far we haven't succeeded. We work hard and try to live a decent life. (We are always stressed out and may wife has had at least 4 miscarriages in the last couple of years). Me and my wife live under a lot of stress since we have 2 kids to raise and 3 more of our older kids live with us, Chapter 13, Miscarriages. I can swear to God that we didn't keep the movie and we are not willing to pay for something that we didn't do.

This is the first time a file a complaint like this, since we have always been abused, but we don't do anything. This time, I'm willing to take this case even to court if its necessary, since I don't want to pay for a mistake they made.

Its truly unfortunate how small amounts of money can be so damaging to the poor. There is no real legal remedy here. This is a classical case of Carlos' word against theirs. Maybe he didn't return the movie, maybe he did. We know of no way to save his credit. He can sue on a declaratory judgment action in small claims, but that is too complicated. He may want to consult with his bankruptcy attorney in order to get suggestions.

It may also be that someone at Blockbuster will be a little magnanimous and at least admit the possibility of error when this is called to their attention. We have written to Blockbuster and are awaiting a response.