Blockbuster

I had printed a coupon using my coke rewards points for two free Blockbuster movies and 2 cokes and popcorn. I drove there in a blizzard and painstakingly chose my movies but before I grabbed the rest, I asked if they accepted the coupon. The person told me to grab the rest and he would scan the barcode on the coupon to see what happened.

Well, it came up to 5 dollars or so. I said never mind the drinks and the popcorn and coupon just use my store credits. Well, he said that I had no credits (lie that is what he used to get out of honoring and arguing over coupon) and started arguing with me that I was getting sweet deal for 5 dollars what would have cost $14. I had half a mind to say forget all of it but I didn't want to waste a trip. He admitted then that they didn't accept the coupons because they were a "franchise". I didn't want to argue but I went home mad. If I bring a coupon from another grocery store to a different one, guess what, they'll match the price but Blockbuster won't honor a coupon with their own name emblazoned on it. Even when the city provides no other option, a coupon I paid for with my points and I'm guessing they are all "franchises". I'm going to march in there tonight and cancel my account forever. Yeah it's 5 dollars, it's the principal.

It's about customer service and pettiness of their workers not honoring a coupon and lying about it. Blockbuster doesn't know how to compete with customer service or in today's competitive marketplace. It's like they are in denial about where they stand, in last place in the market right around 1990 when they were still king. They don't know how to listen or make adjustments. They have the highest prices, the shortest return cycle and the lousiest service. It's common sense. Well, Blockbuster can keep the 5 dollars. It'll be the last you'll ever see from me.

There new service for buying a bluray player for a year of total access is a crap. You still have to pay for the streamline per movie $3.99 and $17.49 for unlimited rental per movie per trip. What do they think we are stupid. They are milking folks and think we dont know how to calculate. This is truly a rip off when they have closed the majority of their stores.

I joined Blockbuster by mail because it offered games and movies. Games being my first priority. The added bonus was being able to exchange games and movies at the store level as well as receive via mail. That is not what I was told at the store. I was not allowed to exchange a game for another game. I was told my membership only entitles me to games on line not at the store exchange. Now, we have a problem.

It took me 1 month to figure what I can and cannot do and every time I took it as learning curve. Now, I'm dissatisfied at many levels and will cancel my membership because you don't deliver what I need. What I want is flexibility to exchange games with no issue. What I want is for the mail to be more expedient not 1 game/movie a week. What I want is to drop off my game or movie at your kiosks' when most convenient.

This is major inconvenience and unless you can bring all the things I want. Let alone need to keep my membership, I will spend my money elsewhere like say game fly.com. Maybe, they might do a better job. Who knows, til I try. If things don't change by the end of the month then this relationship was short lived.

My daughter in college signed up for a free Blockbuster trial. When she realized it was not streaming, she canceled the account. There are two months of monthly charges of $21 on her credit card. Blockbuster did not give any free trial and charged the credit card immediately. When I called to clear up the credit card, they cannot talk to me and said that they must talk to the college student to cancel the account. She canceled the account one hour after creating the free trial and it cost $45.

It was supposed to be 30-day free trail. I had three $1.00 charges on my card. I understand one of those to make sure my card is real and all. But 3 times, then a $16.41 charge. That was for the month, it is suppose to be a free 30-day trial. I told the lady and asked her twice on the phone before signing up if it is a free trial she is signing me up for, she said, yes, twice. Then with the rude customer service agents on the other line, I've been going to blockbuster since back in the day, before the drop boxes existed. When Madden '92 was out to rent, yeah, that long, over 20 years I can think of and I am done with them. No wonder they are closing stores all the time. Sometimes, it's not always about money, its about loyalty to customers, and trust.

My partner and I are regular users of blockbusters so we rented 4 DVDs from them and we were 3 and a half weeks late in returning those. We instantly thought that we would have a charge of around $30-$40 but when we returned our DVDs we were told that they can not charge us more than $15 for them. That once it reaches $15, then that is it. So we were very happy and rented more DVDs for the amount of $15. For the next lot of DVDs, we were again weeks late, but we were disgusted when I checked my bank account and found out that they had taken $83 for the late fees for the DVDs. I think this is disgusting and would like an explanation for this!

I am an unhappy customer. Blockbuster took 64.14 out of my checking account. I thought this was a mistake since I have returned the game. I called to speak to the manager and was told they never received the game. I tried to explain that we didn't have the game anymore, but it's my word against theirs. I've been a loyal customer for years but this didn't seem to matter to them. I had our bank dispute the charge so I don't close out my account.

My sister and I tried to rent a movie at the kiosk by our apartment. I put my card in the machine and it told me I put in an invalid zip code. I repeated this process 7 more times with the same results. My sister also tried several times with her card with the same results. We went home upset and movie less.

When I called my bank to check my balance I found out that these con-men charged me for 8 separate transactions. I wasn't even able to rent 1 but they charged my anyway. They also lost 4 DVDs I returned and sent; absolutely no notice before charging me the full amount of all 4 DVDs. I had to drive 1 hour to get to the store and stand there while the employees looked for 20 minutes before they found them in a drawer at the front desk. They didn't even look for these movies. They just went ahead and robbed me.

There is no way to close my account. I'm not sure about this. It seem to me that this is a sham. I have Netflix because they are so good about everything. I'm so happy with them and you can close your account anytime. It's so easy with Netflix, I wish I never opened this account with Blockbuster. It's a sham. Please, if someone knows how to close this account with Blockbuster, let me know.

Today, I went to a Blockbuster looking for a game released last night. I know they stock these big name games ahead of release so they can rent them out the day of release. I arrived at the store's opening hour to ensure that I would get the game and that I was the only customer. The two employees at the counter did the usual greet and I went hunting for the game. When I couldn't find it on the shelf, I asked the employee at the counter if they had it and he stated that they wouldn't until the following day. This was what I was skeptical about because I knew that they pre-order shipments of these games.

Later that day, I called in to check if i could get a notification from them once they get a new order of the games or when one is available. This employee corrected me by saying that they already had the games for both systems that I was asking but all had been placed on hold. I was told that I should call again in an hour or so in case someone didn't show up to claim. I did just that and the same girl answered stating that she had the game for the system I wanted in her hand and that she would put it on hold for the next hour taking my name and placing it behind the counter.

Fifteen minutes later, I arrived having been at another store across the market with a friend. The same male that I had encountered before was the only one at the counter this time and he didn't recognize me. I asked him about the on hold game and he said that they hadn't had any games since noon, which I quickly questioned since he told me that they weren't supposed to have games until the next day. He denied having told me this and said that he hadn't seen me in the store that day and that he was the only one behind the counter all day. I presented the game I rented in lieu of the one I was after (which he had rung up for me) and he became very defensive restating that none had been available since noon.

I asked to talk to the girl who answered the phone and he said that she was gone for the day. So I asked to talk to the manager who he said was also gone. I asked for his name since he wasn't wearing a name tag and he refused, saying that he wasn't required to give it or wear a name tag (unfortunately for him, the manager's name and number is up on a larger bill board behind the counter). So, I called the manager hoping that they could sort out this mangled story. I was asked to put the employee on the phone and they refused to put my phone on speaker.

Between the irate manager and the incompetent employee, I managed to get enough cooperation to cancel the account and force them to present a receipt stating the time and day of cancellation. This store has a history of untrustworthy managers and employees and has a bad reputation for having a large majority of its merchandise in nonworking condition. I will never return to Blockbuster and I warn anyone against putting up with its behavior.

I cancelled my membership on Saturday, February 5th 2011, via email at 10:32AM. I received an email confirmation the same day at 11:13AM and several offers. They said that my account would become inactive on March 4, 2011 for service already paid for. However, they continued to bill my account through May 4th before I notice it on my bill.

I contacted them again via email and they said that they would rebate my two payments. They never did but then suddenly, they said that we had two rentals not returned. It's something that never happened before in the years of dealing with them. I communicated with PayPal and even sent them the emails from Blockbuster cancelling my membership but they responded that I had an agreement with Blockbuster in spite of the emails I sent them.

Long story short, we spoke back and forth but nothing was ever done. I chalked it off to a lesson learned with Blockbuster. I hope they can use the $40 some odd dollars. Be very aware and cautious when dealing with this company.

I would suggest that before you cancel your membership with Blockbuster that if you use PayPal, you cancel that card with them and if using another credit card, you notify them that you have cancelled your membership and send them the proof. Good Luck.

18 to rent movies, so I asked him if I could use my dads account. He said yes and asked for his name. He said my dad did not have an account, and I asked him why I could not rent them because I am 17 and the movie is rated r. The man tells me that It is crazy that I don't know that you have to be 18 to rent a movie, tells me I need to get a job, and asks me if I go to school, and if I get good grades. It was extremely disrespectful, and inside I was super pissed. But, I tried to be polite and asked him to search my mothers account. He then tells me, "What for? Do you have access to you mothers bank account and credit card, How many times do I have to tell you, you have to be 18. I wanted to yell at him, but I didn't because I am not a complete d-bad like him. Worst customer service I have ever seen.

Poor service from Blockbuster in Powder Mill Lane in UK. I got told to keep the dvds for 7 days and they tell me it was 4 days. Plus there was a fat lady with short spikey hair. The way she spoke was shocking. No sense of respect towards customers. She should be sacked. I totally got conned with their late fee. I hope they see this message.

I had purchased a DVD through their kiosk. The DVD was wore and damaged so badly and many parts skipped and was unviewable. I called their phone number "listed above". I spoke to Alan. Alan gave me the following instructions to replace the worthless DVD with another one at the kiosk. So I used this code(zd8s4x), I was told I could pick a different movie and simply throw away the movie that was damaged, all from Alan's mouth. The movie originally purchased is entitled "Dinner For Schmucks", it cost $10.86 tax included. The movie I exchanged it for is entitled "Marmaduke". It was listed for $7.99 before state tax!

Then I received a notice about "Marmaduke" and "Dinner for Schmucks", this prompted me to phone BlockBusterExpress. I spoke with Cynthia. I relayed the situation and she responded that Alan had given me faulty information. I was not to throw away the original DVD, "Dinner For Schmucks". I was to return Marmaduke and she gave me a promotion code "z50icj" to get a different copy of "Dinner for Schmucks".

I did not throw away the movie that Alan told me to. I returned "Dinner for Schmucks", the damaged copy and "Marmaduke" to the kiosk. I then used the code Cynthia gave to me and got a viewable copy of "Dinner for Schmucks". Then six days later BlockBusterExpress took more money from my personal bank account, it totaled $5.44. So now if you add the numbers, I paid out $16.30 for one used DVD.

I called a third time and was told they would credit back to my bank account the $5.44 within two business days, I have yet to receive the reimbursement from BlockBusterExpress. The formula and costs of their fraud could cost me an additional $21.72 before twenty days lapses. Then one damaged video and it's costs will roughly be at $38.02.

They have no quality control in place to ensure the public doesn't receive defective products. They have a simply poor communication from it's customer service, deception and fraud. The original invoice number is ********, I have their return receipts in my email.

I checked out two videos, returned them late. I was checking my bank account and saw where they had taken the late fees out of my account. I called the store and was informed of a new policy. I told the lady they should inform the customers of this "new" policy as I did not realize when I signed the computer that was part of the deal.

I don't mind paying for late fees, but I don't want Blockbuster just taking it out of my account without notice. I told her to cancel my account. She assured me no more dollar would be taken out. I will never do business with Blockbuster again. When a business changes policy, they need to post it somewhere other than on a frigging debit/CC reader that you can hardly even read.

Notify customers when you change your policy. Blockbuster sucks! That is why they are going bankrupt because they don't know how to treat their customers.

We were loyal and frequent customers of our local Blockbuster for years, and never had a problem until now. My husband and I rented two movies and were almost two weeks late returning them. It was a very hectic time for us and it just slipped my mind. I understand that we deserved late fees for that. What I don't understand is the fact that Blockbuster never once called us or warned us that they might send our account to collections.

Normally, we would just pay a late fee the next time we'd go to rent a movie, at least that's how it had worked in the past. This time, I received a letter in the mail a few weeks later stating that it was the second letter that they had sent us, and now the debt was considered valid. So, now my husband will have this on his credit report despite the fact that we were never contacted that we would be sent to collections for $12.86.

Interestingly enough, the Blockbuster in question shut its doors for good two weeks ago, and I guess if that is how this company wants to treat its customers, then it's no surprise that they had to close. Good riddance.

I was not aware of the charges until I turned my movies in seven days late. I figured I would be okay until day 10 which is when they charge you for the entire movie. Not the case--but instead, I was charged $21 before tax to pay for the late fees on my three movies. Interestingly enough, I never rent from Blockbuster unless I have coupons which I only paid for the rental of one this time. They certainly go their money from me on the other two. I am glad I caught it before it turned into something worse. I am never renting from them again. Netflix sounds good to me or maybe I will just buy movies from Target.

I was never informed that Blockbuster had gone from a 5-day rental to a 3-day rental and was wondering why they kept taking money from my bank account for late fees. They also continued to "ding" my account for a $1 every time we rent something. What is going on? We are living paycheck to paycheck. Blockbuster taking money out of my account without my knowledge should not be allowed. Just in the month of November, I've paid about $30 to Blockbuster that I would never have owed if I had been informed of the new rental period. Up until this point, we never ever had late charges because we follow the rules. Too bad Blockbuster doesn't do the same.

We joined Blockbuster By Mail to rent games and movies through the mail but soon found out the games rarely came unless we were willing to wait an extra week or more. After reliable service for movies for one month and one week into the next billing cycle, the service became terrible and we suspected we were being throttled. It took longer and longer for a DVD to arrive though they were being sent out immediately but seemingly from farther away hubs and the last two never arrived at all. These were DVDs that were readily available both by mail and at the store.

After reporting the second DVD as undelivered, a message appeared on the website informing us that Blockbuster was not going to send us anymore DVDs because they claimed we had a problem with the USPS, even though we had no other missing mail. We emailed Customer Care and were told to call Customer Care. Meanwhile, we had unsubscribed to avoid paying for another month of no service and received a message we would be charged if the last "at home" DVD which we never received was not returned.

We then called and all we were offered for our aggravation and lack of service for most of the prepaid billing cycle was two weeks free even though they were not going to send us anymore DVDs! The obviously outsourced Customer Care Rep refused to give us another person with more authority to contact and also claimed she couldn't send us a store rental coupon. Out of frustration, I sent one more email telling them why we unsubscribed.

The last emailed Customer Care Rep actually made an effort after receiving that email and had the "at home" DVD removed from the queue, our next DVD sent (our prepaid cycle still wasn't over) and sent an email with a free store rental coupon. Why didn't the previous Customer Care Reps take care of us after receiving our email and phone call? Too little, too late and way to much aggravation.

I participated with a promotion of Blockbuster in Brazil. In this promotion, I would pay R$4.90 and would receive 3 DVDs per day, during 1 month, but I didn't receive the 1st DVD when Blockbuster promised, so I canceled my signature.

I should get my money back but, I sent 40 e-mails since December 2009 to Blockbuster, and they always promise to give me back the money on my credit card, but it never happens. I don't know where to go anymore! Help me! I will never return to negotiate anything with Blockbuster forever, because this is the kind of company that is a shame, and would be out of Brazil!

On 9.13.10, I found out that over $63.00 was taken out of my account from blockbuster. I went inside and spoke to the sales clerk and she gave me to the manager. I explained that I dropped a total of 4 DVDs in the drop box. They said that they found one but could not find the other three. To me that is strange because if all 4 DVDs were dropped off the same time, why could they only find one?

I told the manager that the same day I dropped off, they had notices above the drop box that said that they can now send DVD through the mail. When I dropped them off, the manager that I was speaking to was standing in front of the window. He was busy but when I dropped them inside the box, he looked up and I said hello.

The manager gave me Bob ** district manager because it was over $60.00 1-800-940-2232 ext 2430. I have called numerous times at least once a week and still have not received a phone call. Mr. Bob ** works for district 418 store in which I am requesting my money be return is 92782. I have even made a police report. This would not be a problem if they withdrew the money out of my account and I still had the DVDs but as you see I don't have them. I would not be calling, hounding about the return of my hard earn money if I had the DVDs in my possession. I was not late when I returned all 4 DVDs. They found one but not the other three. If blockbuster look at my record they would see that I usually rent out DVDs and then if I like what I've seen, I go inside and buy the DVD to own.

Blockbuster withdrew money out of my account without notification which caused me to overdraft. They refused to compensate me.

My son rented two games. I took one back and my wife took one back. We put it in the drop box. They were late, so they took the cost of the games out of my account. When I called to see why my money has not been transferred back to my account, they said they don't have the games. I talked to Blockbuster reps three times. The very first time, a female rep said one game has been returned. The next time I called, they changed it to none (1. Call of Duty 2. NCAA 11). I have been a Blockbuster customer for over 20 years. This has never happened to me. I always used the drop box and always paid my late fees.

My husband and I rented 2 movies, which were returned 1 day late. Much to my surprise, 4 days after they were returned I was reviewing my online banking to see a charge that was unauthorized in my bank account from Blockbuster. I called Blockbuster to find out who authorized a charge to my bank account and the manager told me that it was a late fee and it is charged to the information they have on file from the time you become a member at blockbuster. I do not have the same account information as I did years ago when I first went to blockbuster, as since then I have changed banks, so I asked her how that could be?

The manager told me that their system updates every 3 months and since my husband had used his debit card there within the last 3 months that their system had stored his information and the unauthorized charge to our account was made. Needless to say, our membership to Blockbuster has been cancelled and of course they are unable to provide me with any confirmation of the cancellation and that my bank account information has been removed from their system. Watch out for Blockbuster and their unauthorized transactions on your bank account, as they store bank account information if you use a debit card when you rent a movie! Goodbye blockbuster and hello Netfix!

I received an automated message on my cell phone voicemail some time back regarding an "item that had been kept beyond its due date." I contacted the store and discovered that a video game I rented for my son had not been returned. The gal I spoke with told me that the rental had been converted to a sale and that my credit card had already been charged $69.59. She added that it was up to us if we wanted to keep the game or return it. She said that we would be refunded the price of the game, minus the 'restocking fee,' if we returned it within the next few week (you have 30 days).

My credit card statement did not indicate that I had been charged for the game so I again called the store. The employee I spoke to this time pulled up my account and gave me the card number that they had charged. I looked at each of my credit and debit cards and the number did not match any of them. Apparently, the information that they had in their computer system was outdated. The card on file was an old, expired card that is no longer valid.

Once again, I called the store to explain to them that they had in fact not been paid for the converted sale. I was told that I was still within the time limit for the item to be returned, and that if I did return the game, the charge would not be added to my account. The next evening, my boyfriend returned the game to the store. He placed it in the designated slot for the return of movies and games, located inside of the front doors.

Yesterday, I received a letter from National Action Financial Services, Inc. I understand that they are attempting to collect this balance from me and that they have been retained by Blockbuster. Today, I called the manager at the store. He says the game is not there and it was never logged into their system as returned. Of course, there is no way for me to verify this. I don't have access to their inventory information and they will not provide me with any proof. I know that each item is barcoded,but I do not have the code for the actual game that I rented. He added that the game is very popular and a lot of people ask about renting it when the store is out of stock, and because of that he "would know" if it was there.

They just get dropped into a slot on the side of the building and/or inside of the front doors and sit in a bin until someone gets around to checking them in.

I have been inside of a store before when stacks of returned movies and games were sitting on a counter while the employee checking them in walked away to assist someone. Anyone could take one of these movies or games that have not yet been "scanned" and no one would be the wiser. In fact, this very store manager told me today that someone could have easily picked the game up and taken it without checking it out. How is that in any way acceptable?

I guess it now becomes a case of he said/she said, with the "he" being a store with a manager who has no intention of doing anything further to investigate the situation, and the "she" being me, just a person with no way to prove that she returned a game that she now has to pay nearly seventy dollars for. I feel that the consequences of this are far-reaching. Collection accounts appear on your credit report. Even if I pay the $69.59 for the game that we already returned, the item could stay on my credit as a paid collection. As instructed, I am notifying the collection that I dispute this debt. After that, who knows?

One day I had decided to get a blockbuster account, so I had signed up and rented some movies. Well they were 4 days late and I took them back, and at the same time I went to look for some more. Well, when I had found 2 movies, I went up to pay. Expecting to pay the late fees, I asked her how much it would cost, her response to me was, "Oh, I haven't checked them in yet and you can just catch them next time." Well, I came to find out that they had already charged my bank account 14 something dollars and $6.00 for the other ones which I no longer used that account. So the overdraft fee came to $50.00 for something that cost $20.00, so all together it was $70.00.

I never got a warning in the mail or a phone call. They have lost our entire family business and I will never rent from them again.

Upon returning a movie into the outside drop box on August 10, 2010, I was one day late and owed a fee. On the next day, I noticed that there was a fee from Blockbuster on Palm Valley in Round Rock that appeared on my debit card. I was never aware that the franchise could automatically charge my debit card and that any financial terms had changed in the 10+ years. I have been a member of their Gold Card Club. In those years, I have never had any charges on any of my cards that I have carried and used at Blockbuster.

Even when I have had a movie returned very late, I walked into the store and they stated that I had charges on the account and I always paid them or they allowed me to defer them to a later date. This has always been past practice as I have known it from the beginning of my opened account with Blockbuster. Although the charge was small, I never gave Blockbuster the authorization to automatically debit my account for any reason. The manager stated that the change happened in May and this was the first late charge in a four-month period. What should we do with this information?

I rented movies from Blockbuster. I didn't know they had late fees, in fact, they advertised that they didn't have late fees. That's why I had started renting movies from them. I don't know when it started, but now they charge late fees, that add up to way more than what the movies cost. They told me they charge $1 a movie after 5 days and $10 a movie after 10 days. I know I didn't keep the movies over 10 days. They, at first, tried to tell me that maybe I returned them to the wrong store. But after further investigation, they realized they were returned but late. Also they used an ATM bank card to make these charges that could have caused "bounced" checks. Fortunately, I saw the charges from them and deposited money into the account. When I called them they informed me I was only entitled for a $20 refund of the $65.83 they charged me.

I cancelled my blockers membership for renting movies and said after 2 monts went by they said that i did not return a movie and i did this all by mail.They charged me $42.38 for a movie they said i did not return this is a LIE.

I recently decided to try Blockbuster's by mail rentals. I was using Netflix, but Blockbuster doesn't charge extra for blu-rays (Netflix does) and I wasn't using the online stream feature anyways, so it seemed a better deal for the same price. Plus, Blockbuster has a much better selection of tv series, which is my current obsession. With all these reasons in mind, I put my Netflix account on hold and signed up for Blockbuster's TWO WEEK FREE TRIAL, figuring if it sucked I would just go back to Netflix, no harm no foul. I was incredibly mistaken.

First, and this is a direct quote from the website "97% of customers receive their DVDs in 1 business day". I am in the remaining 3%. This would not be a huge issue if it was a 2 day delivery. I could tolerate even a 3 day. No. It's a 5 BUSINESS DAY delivery time for me, and I live only 4 hours from a major hub city for mail. Better yet, my return DVDs are processed in 1 day. So the problem is not the shipping company, it's Blockbuster.

Secondly, Blockbuster's queue for movies is hugely flawed. I wanted to rent Supernatural Season 2. It's a 6 disc set, and I worried that the order would be messed up, and so I was only going to put 1 disc on the top of my list at a time to make sure I get them in order. But no! Blockbuster has a system for this! They add the series as a whole set and they have a lock feature, so that they send you one disc at a time, in order, and you can't just ask for disc 3 or 4 or what have you. Annoying, but I wanted the whole series anyways, so OK. What did I get for my first mailing? Disc 2 of season 2, disc 4 of season 3 (not even on my queue yet) and a movie from the bottom of the list, past EIGHT other AVAILABLE (not short wait or long wait) titles.

Thirdly, my FREE trial WASN'T FREE. Blockbuster charged $10.80 to my account. I flipped when I saw this, because I wasn't expecting anything done to my account for a free trial, and if I hadn't been paid two days before, it would have been really bad as it would have put me over. It didn't and I was assured by FAQ I had to search for 3 hours to find that it was just a charge to make sure my card was valid. Nowhere BEFORE you sign up does this little fact appear, which really annoyed me, but to make matters worse, though they said it would be cleared in a few days, it never was, and in fact went from an authorization to a full-blown PAYMENT. As in, they have charged me 10.80. And they'll charge me the full amount of the subscription IN ADDITION to this if I don't cancel before my two weeks are up.

Oh, and I can't even use my 5 in store exchanges, because the only Blockbuster store in my town? Which I checked for and they have listed on their site as where to go to do this? It apparently went under months ago. Awesome. I'm going back to Netflix. Here's praying they don't find a way to lose my returns or my cancelation. $10.80 stolen from account.

I rented a game from this blockbuster and was already in a good position because i used a coke rewards coupon to get the rental. The game was a new release and enjoyed it heavily so much that i decided to keep it a couple extra days not minding that i be charged a few late fees of which i was aware. That problem lie's in the fact that they automatically charged my account for these late fee's without my permission. i returned the game and same night there is a 3.00 dollar charge on my bank account. this is not somthing i was informed would happen. I assumed that i would take care of it next time i go to rent like it has been at every video store i've ever rented from. I don't understand how they can just charge my account without my permission to do so.

Hi i rented a game for my son X-box 360 game name is NBA 2010 we rented it on a tuesday and took it back a week later on it's do date.Somebody from blockbuster called me on wedensday stating that i still have this game i told her that it was taken back she said she couldn't find so on saturday i recived another call that i have the game so i droped by the store spoke to the manager name mark i asked him if the camera that is faceing the drop off box works he said yes so i told then i was here on tuesday in the store droped the game my self in the store so camera saw me dropping it off he was very rude to me he said that mybe i took the game to another location or mybe i brought something else besaide the game the onlylocationi live by he mark said mybe i didn't put anything in the box he said he is not checking the cameras today so you have to wait till monday mark if i don't find it you pay.

I will never rent from Blockbuster again for as long as I live. They have lost a valued customer for life.

It was part of the game to win a computer, trial Blockbuster. I tried. I did not sign up. I have never received another film but they charged me $18 per month! . I was duped into this. I cannot believe I was so stupid as to give them my credit card number.

My grandson forgot to return a game and the late fees were posted to my bank account with overdraft fees so I called Blockbuster to inquire! I have been taking my grandson into the same store for years--I was told that last month, they had started a new policy and a dollar a day late fee would be charged. Kendra rudely reminded me that this had been explained to me! I do not recall any explanation--but asked for a one-time and it is my first request for a waiver of the late fee. She refused so I closed my account and am very upset with the rudeness and the store policy!

I rented a movie for my son last week. I took it back one day late because I was out of town. I knew it was only a charge of a dollar a day, which was the only thing ever told to me about the new late fee policy, and I figured I could pay that no problem the next time I rented. I am hardly ever late with a movie, and my husband (Patrick) and I have been customers for over 10 years. So imagine my surprise when I saw a charge on my bank account for the fee. No one told me my card would be "on file" and no one asked my permission to process the fee on my card.

I had the money in there to pay it, but what if I hadn't? I don't have a problem paying the fee but I might have chosen to pay cash. It could have caused my a lot of overdraft fees that could have ruined my family financially as we live paycheck to paycheck like many other Americans in this recessed economy. I object to this on principle. I did call the store and was rudely put on hold and left when I tried to complain. This is wrong and I will never give Blockbuster my business again.

My wife and I rented 5 or 6 movies at blockbuster in Milledgeville, GA. The movies were all due back on March 31st, 2010. Realizing they were due, we had the movies back at the store by 8:30 PM on the 31st. My wife called me today (4-5-2010) to tell me there was a $6.42 charge drafted directly from her checking account. She also stated she had not authorized the purchase.

I called blockbuster to inquire about the charge. I'm thinking identity theft. I was wrong. The manager told me this was a late fee charge. I asked how they had accomplished taking money directly from my wife's checking account without her present to "swipe" the card. He told me this was done "automatically", not by any particular employee. I told him I was not late. He was very friendly (customer service is great here) and told me he would give me an "in store" credit.

That was fine to correct the charge, but I told him not to focus on the $6.42. I was far more concerned that Blockbuster was storing card numbers. I thought there were laws against this practice; laws specifically written to protect against identity theft. I got the feeling the managers hands were tied. As far as customer service, these guys are as good as it gets, but this really ruined my day. I have lost a good place to rent movies. Only lost $6.42 also closed the account at blockbuster. I can't risk this could happen again. Could be a lot worse next time. Simply can't give strangers total access to our checking accounts.

I just opened the account to rent movies. I rented three movies and returned them a day early from the actual day they were due. Upon checking my bank account online, I discovered that Blockbuster had charged me a late fee of $2.20. When I called to inquire, I was told that of the three movies, one was late and one was yet to be returned. When I questioned the truth of this, the manager was not friendly and only said that he would look for the missing video.

I asked to be credited for the fee that I was already charged and was told that I would have to come into the store to get my credit. I asked about the one that he said was still missing because I didn't want to receive an addition charge to my account. He said that there was not much that he could do about it and that if I was unhappy, I could close my account. In my opinion, they have very poor business practices. In addition, it is clear that their employees are not doing a proper job of checking in returned videos. I will most definitely cancel my account.

My Visa debit card had an unauthorized charge. Blockbuster fraudulently charged my Visa debit without my consent. On 03/04/2010, Blockbuster store #13100 falsified a transaction on my Visa debit card, in the amount of $1.05. This was not a purchase or a late fee. This is the third incident since 09/08/08. This was after Blockbuster was under strict direction, that they were not allowed to have my debit card information. I opened an account at Blockbuster four, or so years ago, using a Visa credit card, which I no longer have, and has since been closed. Since opening the account, when renting a movie, I either pay in cash, or with my debit card.

Three years ago, 09/08/08, I saw an unauthorized charge on my debit card, in the amount of $23.30 from Blockbuster store #13077. I inquired at the store, and they said it was for a late fee for not returning a movie in time. First, how did they get my debit card information? I purposely didn't open the account with it? Did they get it off a previous transaction, which I believe is a direct violation of the new federally adopted PCI DSS regulations? Second, they say they don't charge late fees, which is false advertising.

Third, Blockbuster admitted they had the movie the whole time, and it was not returned late. Blockbuster credited my debit card $22.00 back, and said the $1.30 was a restocking fee that they couldn't credit back. Again, it wasn't late. They had the movie the whole time. My bank (B of A) wouldn't do anything about it, because they said it was under their limit. After the partial credit was made, I did ask how they got my debit card information, and was told it was on file. How it was on file is in question.

I sternly directed them to take my debit card information out of their database. I was told they needed a credit card for their records. I told them I didn't want them to have my debit card on file, and that I didn't have a credit card. They again said they needed one on file, so I told them if that was the case, to close my account. At that point the manager said that its okay, they didn't need it, and Blockbuster would take my debit card info out of their system. They did tell me I wouldn't be able to rent equipment or a game without a credit card. I said I don't anyway, so it doesn't apply.

Then just days later, it happened again! I saw an unauthorized charge on my debit card in the amount of $29.60 from Blockbuster store #13100. I inquired at the store, and they said it was for a late fee for not returning a movie in time. Again, they admit Blockbuster had the movie the whole time, and it was not returned late. Blockbuster credited my debit card $28.40, and said the $1.20 was their restocking fee, and that they couldn't credit that back. When I asked why it was different, they said they weren't sure. Again, it wasn't late. They had the movie the whole time, and again my bank (B of A) wouldn't do anything about it, because they said it was under their limit.

I questioned how they got my debit card information, after it was supposedly taken out, and was told it was on file at each store. Again, how it was on file is in question. Since I only rented from those two stores, I told them to take my debit card information out of their database. I again went though the exact same conversation that I was told they needed a credit card for their records. I told them I didn't want them to have my debit card on file, and that I didn't have a credit card. They said they needed one on file, so I told them if that was the case to close my account. At that point they, they said that it's okay. They didn't need it' and they would take my debit card info out, but I wouldn't be able to rent equipment or a game without it.

For at least 1 full year after this incident, anytime I rented a movie from Blockbuster, they said they didn't have a credit card on file for me, and they couldn't rent me the movie without one. I would tell them that I wasn't going to give them one, and that I wanted to speak to the manager. At that point, they were instructed to rent me the movie without credit card information having to be on file.Since approximately the last six months, we get our movies from an online company, or from a $1 vending machine, because Blockbuster is 5 times more expensive.

Now, just a couple days ago, 03/04/09, I see that my debit card was deceitfully charged $1.05 by Blockbuster, who were vehemently told they were not allowed to have my card information. The only way Blockbuster could have possibly gotten this information is by going back into old transactions, or data, which I'm quite sure is illegal, not to mention immoral business practice! Since when do we allow large businesses to extort funds from their customers, and get away with it, all because it's under a dollar threshold. How many subscribers does Blockbuster have? If you multiply that by $1.05 or $1.30, that would be millions of dollars! That's disgusting!

I have been a BB customer from the time they opened. A few times over the years, I have returned movies late but have always paid the late charge with no problem. I rented movies in January of 2010 and returned them within the time frame. I used the dropoff box, I did not take them into the store.

In March 2010, I got a notice from a collection agency for $12.66. Rather than having a black mark on my credit report and going through the hassle, I plan on paying them the $12.66. Along with the payment I will include my membership card. When you question them on the late fee, they give you the old "our records show...." I am outraged.

We rented movies like we used to, returned it late because we were told when we started the account 3 yrs ago that there were no late fees. Well this time when we went to rent some more movies, a few weeks later we have a $55 charge on the account. We asked the "manager" what it was all about? She proceeded to inform us that it was for 4 movies that were not turned in. This puzzled us since we did turn them in and asked what she was talking about, informed her of when we turned them in and gave her a date.

Her reply was "Oh yea, I see where they were turned in and since they were 20 days late we have to charge you for the late fees and the price of buying the movie". I questioned this since the movies were returned. She stated "that was the policy, to charge for the movie even if it's returned". So it's legal now to charge for something yet not give the customer the item? To me that is a scam. Even this store credit thing sounds like shady business practices.

I rented to movie and received a call that I had to returned them. So, I did return the movies and now I have been charge for $35.29 for 2 used movies. They contact you for a reminder and but they still charge you. They sent this to a collection agency. My credit is ruined and destroyed by a collection agency done by Blockbuster for $35.29.

I visit the Kalispell, Montana Blockbuster quite often and the employees are very kind and helpful. I am concerned about a particular gentleman there that I rarely see but when I do, my experience with him is great but the body odor is unbearable. The whole store smells and you can hardly take the time to go in. I don't mean to be rude but I just think it needs to be addressed.

We had rented a game for PS3 and took it back before it was due. I had a disturbing phone call message, a long speech on what happens if we don't return it. Two hrs later, I had another message stating they found the tape. My boyfriend stopped in the store and they said a new person just started and messed up. I did not appreciate that phone message at all, it's very demeaning. It happened in the Blockbuster in Royersford Pa.

Blockbuster charged me restocking fees for videos that they claim were returned over 10 days after their rental date. I returned them on the 8th day, a day late. They advertise that there are no late fees, and say that restocking fees are not late fees, but the restocking fees are only charged if you return the videos late. This is false advertising. Also, they refer your bill to a collection agency without notifying you of charges that allegedly are overdue, or requesting payment.

I would like to file a complaint in regards to the legalities of the Blockbuster store located on the 18th street in Kenosha, WI. On more than one occasion I have had unauthorized debits to my account because I signed up for an automatic draft to purchase what they call the "pass". This service not being the issue, however, for no reason at all the same employee debited my checking account for a preauthorization of $1.00 in an untimely manner, meaning I was not just starting out an account. An unauthorized transaction for no apparent reason.

Then today, one hour ago, I found out that this same account was debited $1.04 for a late charge for one day of a late return. When I asked in the store, I was given the addendum to Blockbuster membership application. This addendum, however, states absolutely nothing about automatic late charges being assessed to any checking accounts. There are no late charges in regards to the above mentioned "pass".

However, in regards to this particular complaint, I am pretty certain this would be considered theft among--just "bad" business practice as it regards to contractual agreements. I apologize in advance if this company can produce verification of my permission to auto debit my account for any other reason than the monthly fee associated with their "pass" service. However, I am 99% certain I gave no such authorization to this company to do so. The bottom line is not the amount debited, but the fact it is being done so without my authorization and or knowledge! I have been violated in regards to my financial privacy.

I talked with Gabriel, an employee who answered the phone. I explained to him when I rented movies the male cashier told me I had a credit on my account. I owe $8.58 for Mario Cart. The cashier told me since I didn't hear of the new policy change, he was going to remove the charges from my account. Gabriel said it was new charges for Mario cart. I told him the cashier removed those charges already. Gabriel said no, these are new charges. Block Buster does not send out any information on any new changes. They just tell you word of mouth and if you didn't get the message, you are screwed. They don't follow their own contract. They will find some way to keep the charges on your account. I canceled my services with Blockbuster.

On February 2, 2010, I was renting a video game and movie on my account at the North Lethbridge Blockbuster. I had a credit of $37 on my account from previously traded in Blu Ray Movies. When I looked at the total, I only had $5.99, I informed the cashier of the difference and she informed me that I did not return a movie from the previous month and that it was considered sold.

I know for a fact that the movie "Public Enemies" was returned before the due date with two other movies. I explained this to the Assistant Manager and she said smugly, "Well, you obviously did not return the movie." And that was it, no offer to help or look for it and this conveniently happens when I have just enough on my account to pay for the movie! I became frustrated with her and explained again that when I returned the movie my friend was with me, and I know for a fact that the movie was returned.

After arguing with the Assistant Manager for 20 minutes, and all she did was tell me that the computer said that it was not checked in, I asked her at this point if she had cameras in the store so she could check the tapes from the day I returned the movies. The Assistant manager responded, "Yes, we do have cameras, but they do not look in that area and they are not for that use." She said that there's nothing she can do and I have to pay for the movie. Then she turned away from me and offered for a customer to come to the register.

You can understand my frustration, so I called and asked to speak to the manager and was told that she was not in that day. I left a message and haven't had any response. Also, I did not receive a phone call from the store telling me the movie was missing, nor did I get any warning that I would have to buy the movie. This is the second time that Blockbuster charged me, the first was for a video game that I brought back two days after renting it, and now this movie.

I took my kids on a Saturday night to rent movies with their own money. We returned the movies the following week on the due date. Two weeks later, Blockbuster charge my debit account for one of the movies not being returned. I call the store and asked about the charge. They said that only one of the movies had been returned. I told her that both movies had indeed been returned. First thing that she suggested I do was call back on Friday and speak with the store manager which is a joke on a Friday.

To top it all off, this totally screwed up my checking account. If they would have notified me to let me know that the movie was late or had not been returned, we could have resolved this problem in the beginning. Now, I have $200 of overdraft fees that have to be refunded because the bank said it is not their error but the merchant error which I totally agree with. I called customer service and have to wait 3 days for a return call everything with Blockbuster is a wait game. As they are waiting these, fees are steadily adding up. I am so frustrated and disappointed with Blockbuster. I think I might actually contact a lawyer.

Oh, the movie was located, no apology but they credit the account like I turned the movie in late, not like they actually made a mistake. As a result, my checking account is overdrawn by $250 dollars and steady adding up.

On the morning of January 23, 2010, we went into Blockbuster looking to rent a Wii game for our family time. Once we found the game that we wanted, we walked up to the register. We were greeted by the store manager Jong, I believe it's his name. He asked my partner for his card and my partner said he didn't have it and we'd have to go home. The manager then made a smacking sound with his mouth, making us feel ** because we forgot our card. My partner then explained to him that he should not do that to customers because he is the manager and we are not children. The manager explained he was trying to empathize with us but, that's not the way we felt. My partner told him we would be coming back.

When we returned, we got another game to rent and proceeded to the counter, asking the manager for the other game as well. The cashier helping us was talking to us about the game card, it sounded good so we agreed to get it. He then asked us for our debit card and I told him we were using cash. He said he just needed to update the card information. Then he asked us for another card because this one was declined. I was confused. If he had to update the information, why was he running my card?

I asked him why he was running my card. He said it was a deposit on the game in case it's not returned. At this point, I was confused because we never had to do this before. He said I have to do it because if not, I'll get fired! I asked the manager if this was something new because there was nothing in the store saying you needed a debit card to rent games. He told me to look in the policy and I would find it. I left there upset, emotional and irritated. It was a waste of gas to drive home and back, which is about 15 miles round trip. Wasting our time and family time.

My account needed to be updated I was never told. I was being charged for a movie rental that I forgot to return. The other person in the house with an account was charge for my rental. I rented the movies under my account but his account was charged without his permission. I need to know what can be done. The people in the store were no help at all and rude.

I went to blockbuster to rent a game called GTA 4. The first time I checked the game before I left and the CD was scratched and broken. Then I went back in and got another one and that one seemed perfectly fine. So I took it home and it didn't want to work. So I returned it back the same day, and I told the vendor that I'll go somewhere else to get it and I got my money back. Now that's one Blockbuster store.

The second one same thing and I asked them for my money back and they told me, "No, we can't give you the money back but we can put it on the store credit." OK! I told him No because I come here maybe once every 4 months to a year and I want my money back. The vendor decided to start arguing with me and telling me that he is not allowed to give me my money back. Now I know its only $10 but the point is you can't/not allowed to just take my money like that and not give it back to me.

This is not the streets and I'm not a child. I'm 23 and I want my money back. It is not right for someone to just take your money like that and for being a big business. I've been robbed by the one and only Blockbuster on top of us trying to get the game we spent $35 on gas just going back and forth it is the stores fault for having a broken product and should be making sure they all work or at least look like they work. People spend money on gas just to go to your store and when they have to come back the same day two times that game should be free or there should be a discount. But that's only my thought, right?

Blockbuster tried to rip me off. They overcharged me for a movie purchase and refused to refund me the difference. Only after arguing with them did they finally give me my money back. The people at the Victorville branch were rude and extremely uncooperative. I was aggravated, lost time and a few dollars.

My son and daughter in law went into blockbuster after returning some movies the week before and was told I had late fees on my account. They would not let them rent any movies under my account so my daughter in law opened up her own account. The movies were not that late. I was never contacted about the movies being late either by phone or by mail. I told my son and daughter in law how are they being able to charge late fees when it was passed that movie stores were not supposed to be charging late fees. To say the least I have not been back to blockbuster and do not intend to go back until they decide to take the late fees off, cause you ought to contact people when the merchandise has not been returned.

They also should have put something in the paper or advertised it some other way that they would be charging the late fees again that way people would have a heads up that they would be charged if the movies were not returned on time. I think it is a scam and high way robbery to be charging their customers extra money to purchase their movies. Something needs to be done and have it stopped. They charge enough money just to rent the movies and then turn around and charge you an even higher price if it is late being returned. Until they quit charging late fees I will not rent any more movies or games from them. I will take my business elsewhere.

Everytime I rent a game from there- they never have it credited back into the system. One time they charged my credit card for the game. When I called - they were all - Oh sorry, I will fix that - every time there after Game always returned on time - next visit they would ask us about the game.

My husband is 45 years old and not about stealing a video game. He rents them to see if he likes them before buying. I do not know what is going on at the store, howver; i do not even go in any more to get movies even.

I called the 1-800 number and left a message for a Lori at x1090 and never received a phone call back even. This has me a little concerned about the customer service for the blockbuster franchise and the people that it is employing. I had a nsf fee for $35.00 because I did not have the funds to cover a check I wrote since they did this. I was a very unhappy customer and still am.

As a preface, I've been using Blockbuster since 2003 without nary a problem. I use the BB rewards program that allows me to spend $10 per year for one free "non-new release" movie a month. Since we do not have much time for movie watching, this has worked out fine for us [we rent an occassional new release every now and then as well]. So as is readily apparent, I visit the local store at least once a month. Rented "Transformers 2" back in mid November. Due to the holidays and a major East Coast snow storm that left us trapped for 4 days, I did not get back around to dropping the video off until Dec. 22. Normally, the non-release videos have a week rental with the 30 day grace period [old rules], so I thought my pending return would be timely and was ready to pay the $1.25 restocking fee.

I was notified on Dec 28th [my next visit] that I could not rent my movie [my free monthly] until I paid for the Transformer video. I noted that I had dropped if off a week ago and was willing to pay the late fee. That's when I was hit with their new 10 day "grace period" policy change that took affect Oct 6th 2009. I'm fine with the new guidelines, but I took exception to the fact that there was no leniency on their part for this late video in view of the recent [2 month old] policy change. I noted that I was not aware of the new policy change and asked to wave the purchase in view of the late fee. I was told that since I visited the store since Oct. and received a receipt, I had been duly notified.

I responded by asking them "who actually reads these receipts anyways, they are 14 inches long with purchase info, survey info, and extra policy info". They noted that the policy change was on the receipt and a sign was next to the indoor drop box. I noted that the drop box outside did not have any notice and that is the one we use to return videos. I was not given a written notice, no email notice, no verbal reminder etc. As such, they were willing to let a long standing customer cancel the membership rather than cut a break. Since I have my rewards plan for several more months, I decided to just pay the price and get my free movie for this month. This experience was a bitter pill to swallow and a slap in the face to a once satisfied and long term customer.

Over a month ago I canceled the free trial to their online service because compared to netflix it offers nothing of my interest or anyone else at that. Today I found out they overdrew my account for 2 movies I did not receive even when my account was canceled over a month ago, they charged 21.24 each movie, so 42.48 charged to me making my account overdraw adding another $35 for each over drawl,

So $70 in over draft fees, then everyday it does not get refunded is an extra $5, I will not have money in my account for another two weeks making my account be at an additional $25 in fees for the first week, then $25 in the second week,

so a total of $50, with a grand total of $168.48 and all because of their mistake and now they are looking at ways to try to get around it instead of just crediting me the amount now that would actually save them money.

My son rented a video game from Blockbuster using my account. Unfortunately he misplaced the game but was told when he spoke to the sales assoc at the store that if he found into within the next week, he could return it. It was found but two weeks later, one week later than the associate had stated was ok to return the game. We are now being charged $58 even though we have returned the game. We don't have the game, my son rented the game on my account, I was not even aware there was a game rented or when it was rented so how can I be expected to make sure the game was returned on time. My son is 19.

my daughter was given a voucher by o2 for a free dvd rental at blockbuster.Before this could be done,i had to open an online account.The day after i opened the account i closed it.2 weeks lster blockbuster took 20.00 out of my account.when i rang customer services to complain,they said it was tough,and i was not getting my money back.they gave me an e-mail address to complain,but this turned out to be a non-existant address.when i complained again,i was given the same answer,i was not getting my money back.Ithen sent them another e-mail asking for the managing directors contact details to make a complaint to,but instead they asked me for an account number an e-mail address first.I told them i did nit have an account,but i did give them my e-mail sddress.They got back in touch and told me they could find no traceof me at all on their system.I wrote to them again 3 days ago asking for the contact details,and they have not got back in touch.Idid however,find an address for the online manager in uxbridge in the south of england whom i wrote to 10days ago regarding this complaint,and once again i have been ignored.Ithink it is disgusting that a company like this can take money out of someones account,and then refuse to deal with complaints.

I chose to pay the fine and she made a flippant remark of "being so gay" and at that point I was annoyed with her.

I told her she could use the coupon for someone else, if she sees fit and gave her my membershipand left the Queen Street Store by Coxwell. I left an email to the complaints department at blockbuster and Mr.Jim M. told me to call him, and I did, he chewed me out for being alledgely hard on the employee behind the counter and that is what they are not there for, never mind about getting to the comment she made.

Over a year ago we had rented Shark Tale for our friends kids. We didnt return the dvd for over a month but we had to pay a late fee. Then almost 4 months after that we went back to Blockbuster and they said we still had not paid the late fee for the movie, after arguing and pleading that we had we still ended up paying the fee. I had kept the receipt for over 4 months but recently cleaned out my car and threw the receipt out. Then today 11/20/09 my wife went to pick up a movie for me and they said she had to pay another late fee for the same movie and ended up giving her the movie Shark Tale.

I have never had very many problems with Blockbuster, besides the fact that it is almost impossible to rent a video game because they never buy enough copies to rent, but one day I went there at 11 to rent a game/movie and the doors were still locked and they are supposed to open at 10. I was kind of mad because I drove all the way there and no one was there. I went back to work and tried calling until finally someone picked up at 11:30! I, as a consumer, thought this was unacceptable to be closed for an hour and a half after opening time. So naturally I called and filed a complaint with Blockbuster headquarters. They were very quick with the process and the woman even agreed that this was unacceptable behavior. I also told her that I have been going to this Blockbuster and have never had any problems with them until this time and I just found that out of character.

So I filed it and that was over. The lady said that the District Manager would look in to it so I thought the problem was solved. Well I went in to Blockbuster today and the woman at the counter asked me about it! I was shocked and taken completely off guard. I thought that a complaint was supposed to be private, not put on our account like an "F" on a permanent record or something. She apologized and said it was her fault and that she had read her schedule wrong. I said it was fine, which it was, I was just completely embarrassed and was shocked to learn that the information wasn't private. I guess I can't file a complaint about filing a complaint.

We stopped using Blockbuster a few months back because at least 1 out of every 3 movies was defective and would ultimatley skip. They hire teenagers who obviosly do not care nor do they look at the returned DVD's to even check if there are marks on them that will make them skip. Friday the 16th of Oct was the first time we have rented in a couple of months because I wanted to watch "the Proposal" that was not out on demand yet. Right in the middle of the movie once again it skips. We cleaned it, we tried all of our DVD players and it still skipped... I called up to Blockbuster to complain and got a 10 year old by the name of Leanne who was the manager on duty.... all she did was hang up on me...

So I called her back so I could get her name and she was very sarcastic and said "oh I thought it was you that hung up.." Yea right.... anyway I am not going to deal with a teenager.... Blockbuster has gone down hill and their customer service has committed suicide. We went back on Saturday and was told we would have to wait for a copy to come in.... Not "let me call another store to see what we can do for you" or nothing.. Not "let me call YOU whan a copy comes in so you do not have to make trips to our store to see if we even have the movie"... nothing that is because they have NO CUSTOMER SERVICE SKILLS. We are cancelling our card NEVER to return to another BB.

I was renting DVDs through their online rental service. I had noticed delays in sending/receiving DVDs on their part. These delays increased significantly until Blockbuster stopped sending DVDs. After a week of no DVDs being sent, I canceled my subscription. I had paid my subscription fee for the month, but received no DVDs. I lost $19.99.

Had for a few yrs. w/o problems, doing it online as their nearest store 100+ miles and anywhere else 70 mi. rd. trip. Closed acc't this year, Rec'd 1 of the movies but they showed shipped twice and that was resolved. After closing, rec'd copy of movie I had just returned and sent that back. I tried "help" wanting info. closed out and about movie sent after closing. 3 times, rewriting and submitted, was denied as "user name already in use. Tried e-mailing customer service but only rec'd " my user name" which is what I used. Rechecked acc't 10/2/09 and still not closed. Printed copies, movies out - nothing.

have been shipped after closing.They did not show on my account. Called, finally getting live person (not easy) and then have hard time understanding. I am to be credited, good, and would understand $20.79 but kept repeaatly asking 2x as 2 movies. She said yea. Go to my mail later and see @ time of call, rec'd 1 such movie so don't know unless wait 4-5 days. Called back, agian the automated, and spoke with Shawna, I understood and she did say both movies. Myself, I like to see things confirmed, not wait the 4-5 days and have to start over. I couldn't even find a phone number for them, choice of questions that did not pertain and letters that wouldn't go thru on-line.

Like the other complaints I am reading, it appears now the practice is to charge you for the purchase of late returns and then play the shell game when it comes to a refund. On August 3, 2009 my bank card was charged $60 for "purchases" that were returned late. I waited a couple of weeks for the charge to be reversed and then contacted online customer service. I was told the credit would be given less the $1.50 per movie restocking fee in 5-7 business days. This week I followed up as I did see the credit on my account. I was told it was issued July 30, 2009, 4 days before it was charged. I emailed them again and told them it wasn't and was basically told tough luck. Their system said it was so I should check with my bank. They have no intention of giving anyone their money back unless they are forced to do so. They are crooks and shouldn't be allowed to continue this practice.

me and Husband Steven pay 23.50 every month in savannah to rent movies all month long for free. At the first of each month we would repay.When we were moving steven went into the savannah block buster and told them we were moving and wanted to make sure we would be charged the $23.50 anymore they guranteed him that it was a month to month thing and we would not be charged 6 months later we find out that they have been charging us every month and we had no idea till today.We called to explain the mater they not only dont care but will not refund anything to us.

I tried to redeem an e-reward which costs $25 for two previously reviewed DVDs. The Blockbuster store would not honor them. R. Hauck staff leader said sorry these expired a couple days ago. I tearfully explained my father-n-law passed away, and we had to rent a house so we could be close to my husband's mother and take care of things..and that we had just gotten back. My library books were overdue, etc.

He never said sorry for your loss... "Yeah, well, here, I can't accept this". I asked to see the manager..he said he was it. But graciously offered the corporate phone number. I called corporate Blockbuster, Spoke to Robbie. I could barely tell my story the loss, etc. The Corporate ALLEGED customer service Robbie, tried to tell me I was not really out twenty five dollars since it was a reward.

I'm taking my business elsewhere. What are they thinking. For twenty five dollars after a family tragedy. Robbie gave me the mumbo jumbo corporate speak about they did not actually issue the coupon codes so they can't reissue. There is no special code or account they can do? How compassionate. THEY OFFERED NOTHING. NOT MY PROBLEM. FOR Twenty five dollars, I can assure you I will not use Blockbuster and I will be sure to repeat how horrible they are to every one within earshot.

When times are bad, you find out who is decent and who is not. BLOCKBUSTER is not kind. They do not care. they Hide behind codes, etc. and do not stop to think about the person in front of them. I HAD a legitimate reward I earned. To Robbie it wasn't real money I was out. What a response.

I have used Blockbuster Total Access for about 3 years. For the first year and a half, they were very good. But, the service has gone to hexx in a handbasket, with movies taking longer and longer to come, and the selection becoming worse, with most movies showing either "long wait" or "unavailable" They changed the terms of the contract we have from "you can have a movie while you are waiting for us to mail the next one" without any notice what so ever to "if you pick one up, its the same as us mailing one to you", and we'll mail you the next one when you return that one. I've now been waiting for them to send me my next movie for more than a week. They should be sent to bankrupcy and get someone else to run them so that they can remain in business, or they will have no business left.

Visiting Blockbuster Video in Wheaton, Illinois was a huge disappointment for my children and husband. Over the years my husband and I have noticed a decline in customer service and realize it has been a diminishing aspect of businesses. Due to owning a business in our previous lives we take notice in the unprofessional behaviour that is carried out in some of the retail stores, restaurants or other service industries.

Making phone calls and being placed on hold for long periods of time or being forgotten about all together is far too common. Customers are spoken to as if they are a nuisance and as if the customer is taking up precious time from an employee.

What happened to the days of people getting off of the phone to take care of the line of people at hand waiting at the registers? Actually, what happened to minimizing personal phone calls at work and why are people chatting on their personal cell phones on the floor of a business they only work for and don't own?

Saturday evening my husband visited our local Blockbuster at Danada Square in Wheaton and these are all the things that happened to him. He and our children took a trip to the store to divulge in straight sugar and to get copy of King Kong. After making the purchase my family arrived back at the house with a copy of the receipt for King Kong and candy but the movie was not in the bag.

My husband rushed back to Blockbuster and asked Robin, the store manager, if she could check if the movie was left behind the counter. He also asked her to check the video camera to show proof he had already purchased the DVD and to help locate the movie. She said it wouldn't do anything because she was standing in front of it.

Robin finally made her way to the back to check the video feed and after coming back onto the floor, used the same stock answer of she couldn't see anything because she was standing in front of the camera. Robin never offered to look for the movie behind the counter or offer any sort of help to locate it. She then went back into the back room and did not come out.

So my husband turned to the gentleman that was on the floor (I think his name was Shannon) and asked if there was another copy available. He answered yes and stood there. So my husband asked him if he could get it for him, which he reluctantly did. The attitude that proceeded was basically my husband was being ridiculous over a movie. He asked my husband if he had any other problems and continued with his personal conversation on the phone and left a line of people standing there.

Through the entirety of this, there was another gentleman who was working and trying to help my husband. He was the new guy on staff and knew very little. This is not his fault, though. As a new employee, he too, should have been receiving help from the other employee or from the manager who had not come back onto the floor yet.

As my husband left the building he told them that I would write a review on the customer service at Blockbuster. The gentleman then said over a five dollar movie. My husband looked at him and said, You just got it, over a five dollar movie.

When my husband came back home half and hour later (we live two minutes from Blockbuster) I called the store and asked for the names of the employees on duty. Shannon answered and then he put his Manager Robin on the phone. When I asked for the other gentleman's name she told me she could not give it to me. This is probably part of protocol so I informed her I will report Blockbuster to the Department of Consumer affairs. We paid for a movie that we still do not possess.

Regardless if the issue is over a movie or not, it's the principal of the matter. My husband paid for a movie that was not put in the bag by an employee, so why should he have to purchase another one on account of their mistake? As a paying customer there is no reason for the treatment of any person to be so poor.

With a manager working the floor this issue should have been resolved immediately and should not have escalated to do this level. The worst thing, as a two time business owner, this is an employee that is doing damage to a business she does not even own. By the end of the visit my husband was frustrated and vowed not to ever visit Blockbuster again.

My 20 year old son purchased a 7 day unlimited video pass for $15.00 - the first few days were fine. On Thursday evening, July 16th, he was told by the manager that he did not have a credit card on the account and could not rent any further videos, but could rent a movie. My son kept the same video game, Friday evening resulted in the same.

I called and indicated that my son did not have a credit card and as the pass was sold to him without the credit card, they had to honor the pass. He was adamant that he could not rent a video game to him, but he could purchase a movie. He was abrupt, rude, and impatient. I asked why he could rent a movie, but not a game as the pass had been purchased. His response was that movies cost $25 on average and games $65.

I again ask that he honor the agreement, or refund us the $15. He stated that we would need to speak with Vicki, even though he stated he was a manager.

The following morning (July 17) I spoke with Vicki, she stated that a meeting had taken place where Blockbuster employees were threatned with losing their jobs if the video game pass was sold without a credit card. I explained this was not my problem and expected the pass we had purchased to be honored or a full refund given. She stated that there was a credit card on our account, but each time it was charged a $1.00, it was rejected.

My question is 1) why are they charging anything to the account if it is meant to be held in the event a video game is not returned and 2) why did they not honor the video pass purchased if they did in fact have a credit card on our account. She said we were credited the $15.00.

My husband had to go personally to the store location as they had not credited our account. When my husband asked for the credit, they stated my son had taken 5 games and that was worth $15.00. In response, my husband stated that the week's pass was supposed to be unlimited which was a benefit we paid for and did not receive. After 15 minutes of making a scene, they finally agreed to credit our account.

I'm not asking for a refund, and there is no possibility that I can prove that I returned them the same day that they were rented. I recall the situation very clearly because my wife did not want me to go out late at night to return them, but I insisted.

I rented videos from the store which has had a policy of "no late fees." The store clerk asked me if I wanted the videos for one day rental price or full week. I opted to pay for the full week because I knew we were going out of town. When I rented the videos on this occasion I was not informed that there was a new policy. We took the videos on a trip and upon returning I had a telephone message that stated that the videos were overdue and needed to be returned by a date that was near the end of the month or the full fee for the videos would be assessed. In the past, the assessed fee was removed if the videos were returned in good condition to the store.

I returned the videos in perfect condition to store #48498 before that date. I'm sure that a look at my account can attest to that fact. I no longer have the videos in question in my possession and should not be charged for them.

I registered a new account with Blockbuster in Tulsa on 1st July. During registration a lady at the counter suggested me to pay for a week and upgrade me within three days for a monthly package. When I went for an upgrade they told me they can't do it and will charge me full amount i.e. 32$ instead of just charging me the difference, which shall have been 20$. They also say they can't help us along with educating me of what up-gradation means. Good service.

havent recieved a movie in 3 weeks,i try reaching them and they ignore my complaints from my emails,on thier website you cant complain becausewhen you try to contact them from there it wont send or register your complaint

I payed for a $10 unlimited game and movie rental package on Tuesday. On Friday i had some felonious activity on my credit card, my bank called me and we canceled the card. I went back to blockbuster and they informed me that they would no longer honer my unlimited game rental, nor would they be willing to reimburse any of my $10 that I had already paid.

i am in the military and on a very tight budget. i have 5 children and my wife ius unable to work. we rented 3 video games and 2 movies from blockbuster. between myself and my wife we had some confusion over who took the movies back. we ended up turning them in five days after the due date. we apologized and thought all was good. we check our bank account and noticed there were five sepearate charges for $160 we only had about $100 left in our account. this caused all of our other bilss to bounce as well. we do have overdraft protection but it costs $20 for every over draft. so it turns out to be about $180 dolooars in overdraft charges and the blockbuster put credited the $160 times five back into our account.

damge is already done. i call the blockbuster in town and let them know the damage. and how i was unaware they would charge so quickly and without a phone call or notice of any kind. this lady was not very helpful and told i should have read thru my reciept. well ok now i am frustrated and tell her to just completely get rid of my account. she said no problem they dont need irresponsible people doing buissiness with them. she then tells me i no longer have an account, i asked if she had removed all of my credit card account from thier system. she said there is no way for her to do that and i am now trying to find somebody who can help me. very dissapointed.

I am very upset at this certain employee because he has a rude attitude, and uses uncalled for vocabulary when speaking to customers, and other co-workers while making negative remarks about his job that we as customers here over and over again. If he doesn't like his job why not quit. It would do the rest of us a favor. Not only that but if he is the assistant manager, what kind of professionalism is that? What does that reflect about Blockbuster as a customer service based company? Does Blockbuster have any disciplinary guidelines? A lot of my friends say he talks that way when they're in the store too. When will upper management step in and say this is enough? My main complaint is that my significant other works with Jeff at the Virginia store and almost everytime Jeff has to work after him, he is late. Not by just a few minutes sometimes 30 mins or even longer, like today my boyfriend was to get off of work at 3pm. Jeff was to come in and start work at 2pm, mind you people make plans based on their work schedules. He didn't show up to work till about 4:30pm!! What are you going to do about this? Thank you.

I'm deeply disappointed with Blockbuster and some recent activities done by the company. My credit card expired and I decided that I'd give up Blockbuster. Since my new card information was not available it basically cancelled my account. Three months later I recieved an email that my new credit card information was attained and my account was activated (without my doing). Somehow Blockbuster got my information without my authorization. This was concerning but there are bigger ordeals in the world to deal with. I cancelled within a few hours of the notice but 3 days later they sent another email that a movie was sent then the charge showed up on my account. I figured I'd roll with it at this point and use it for the next month.

That was around the 10th-14th of April.

I recently returned Australia and no new movie was sent. The queue has even been saying I only have one movie out. I returned the other movie tonight and the blockbuster store was unable to help me with any questions as "Blockbuster online is not part of this store". I should have had approximately 10 more days of movies but never recieved another one.

I find it very disturbing when larger companies take advantage of consumers. I do plan to report this and am sharing this with friends.

I was also turned over to a collection agency for the full cost of several movies that had all been returned. This store let a family member rent under my name and said he had been put on my account but couldn't tell me by who (which I hadn't). The movies were returned late and several months later I get a letter from a collection agency saying I had 30 days to take care of it or it would be reported on my credit. As someone with no blemishes on their credit, I had no choice but to pay.

I talked with the manager and he had one of his employees verify that they had been returned but too late. He was very rude and made some very rude comments. I guess you can advertise "no late fees" if you collect for the whole movie. To me that is false advertising especially when you don't notify your customers that they will be charged for the full amount. I cancelled my account and will never darken their doors again and I would suggest others do the same. I started searching the internet for complaints against the company and couldn't believe how many their were. They were sued in 2005 and found to be in the wrong but yet are still getting away with the same old thing. How is that JUSTICE!

My husband rented a game. He took the game back on 4-19-09. On 4-21-09, blockbuster debited my personal account(my husband is not on at all) $58.84 for the game, which resulted in $70.00 in OD fees, because I had outstanding checks that were coming in. When I called the store to inquire as to why they did that, the manager stated that the game was not returned. I told him yes it was, he place me on hold to check. He came back on the phone and said oh, here it is. I told him that I wanted a credit for the $58.84 and reimbursement of the OD fees, he told me that he was not responsible for the fees and that he would only credit me $56.45 and would charge me a $1.95 restocking fee.

I called my bank and they put Blockbuster,me and them all on a conference call. My bank told them that they were responsible for my OD fees and that they should issue be a credit. He would not do so. I called the Customer Care line and spoke with Mary Margaret, Employee NoL 811 3094. She she gave me her fax number and asked me to fax my letter and the letter from my bank and they would get it worked out.

I have since called on 4-23-09, 4-29-09, 5-5-09, 5-6-0, only to be told that the District Manager Tom Jones would call me. Each time I call, I verify my address and telephone number to contact me by. I have yet to be contacted back. They had no authorization to use my check card. THis resulted in two checks bouncing, $70.00 in fees from bank and additional fees from the merchants for returned checks.

the first of the year I became a member of Paypal. I receive offers from them from time to time. I got one for blockbuster it said If I jointed using my Paypal account and after one successful billing I would receive $20.00 in my Paypal account. I e-mailed them after two successful billings and this is the e-mail I got in return.

"Thank you for contacting Blockbuster Customer Care. I understand your confusion regarding the Paypal cashback promotion. In order for you to receive the credit, please change your payment method for your Blockbuster Online account to any valid credit card. You will be receiving the cashback after one successful billing on your credit card."

I received this offer via Paypal. Not blockbuster, I use paypal so my credit card info isnt out there for Identity theft.

I did a google search on blockbuster complaints that led me to this site. After reading many posts it cannot be a mistake that service with blockbuster is intentionally worsening. Like many of the posters that I read we found out the hard way about the in store rentals being counted against your total amount of movies. What's worse is that they tell you that you have x amount of movies that you can have out at any one time, HOWEVER... they won't ship out anything until you return the in-store rental.

In our case we have the plan that has three mail dvds along with 5 in store rentals per month. Even though my wife returned two of the mail-in dvds directly to the store, days went by and no movies. When she went to the store and asked what is going on they explained that no more movies would be shipped until that in store rental is returned. Which is a total rip, if we're paying for three movies at a time it means three not two.

Let's face it, this is no accident, Blockbuster is doing this intentionally. They make more money by not shipping movies. They are deliberately slowing down the pace of the rentals. Even the movies that we return directly to the store aren't credited for days and this slow-down has coincided with the latest policy change. My advice to those who have a similar plan to us is DO NOT use a in store rental until you receive an email stating that movies in your que have already shipped. That way you have movies on the way and you watch the in store and return it before your movies arrive or maybe return the mail-out ones and the in-store at the same time.

If you want to cancel, wait until you get confirmation that your last movies have been received so they don't try to job you going out the door. Remember it's a game, if you play it right you will win, after all you are the customer they need you, you don't need them.

My record at Blockbuster shows that I have an outstanding balance of $64.92. I have not been in a Blockbuster store in over 2 years and the charge in question shows that someone ordered a video game called Skater II back in February of 2009. I do not own any type of play stations or XBOX in my home and I want this charge stricken from my account immediately. I am afraid someone got a hold of my account number and rented this game out under my name. I know that this is a mistake and I need someone from Blockbuster to rectify this program immediately.

Blockbuster claims that they've made several attempted phone calls to my home regarding this outstanding balance but that is not true. I have never received not one phone call regarding this erroneous bill. The only thing I received from them is a collection notice given by an outside service to collect a debt on behalf of Blockbuster. This could negatively impact my credit if this situation is not resolved.

I have frequented this particular Blockbuster for over 15 years. I go now because it is a regular outing for my special needs son. I have become alarmed at a recent new and I believe illegal practice blockbuster is engaging in. I never charge anything, and always pay cash. A few months ago I caught the clerk pulling off a credit card slip, crumple it and throw it away.

I demanded to see it because she did this only after having entered my order. She immediately looked guilty and after I got more firm with her she reluctantly got it out and gave it to me. Seems that on all CASH transactions, Blockbuster is ILLEGALLY placing a $1.00 hold on my credit card!!! I have demanded that they reverse it to no avail, and I have demanded that that NOT do it at all - I am ignored. Presently, my husband took our son and rented a game Saturday - paid CASH - a $1.00 hold is still pending on our credit card and it is now Thursday.

I'm thinking next time I'm in a bad mood, I am going to go up there, rent a movie, pay cash, and then call the police and file a report of theft by deception. I have a little bit of knowledge about criminal law, and what they are doing is TOTALLY illegal, especially since they are doing it without my authorization and also against my specific demand that they not. This REALLY should be looked into......it has to be actionable.

On April 19, 2009, the deadline for me to return my DVD, Transporter 3,shortly after the deadline and while trying to check out another movie, I was told by the Assistant manager of the Reynoldsburg, OH Block Buster that I owe $27.00? After stating with assurance that I had returned the movie w/two others, I remembered leaving the movie in my laptop case at work.

Even after promising to return the DVD-never mind that I have been and active and responsible Block Buster customer for 6 years or more-I was told I would have to pay the you-own-it-price and there was nothing he could do. I was also told that I would have to submit a credit card to reestablish my account.

I took out my cousin from the application so she cant rent any movies and the next day she went and they still gave it to her. i have the reciept that confirms that she was taken out and now they are charging me $30 per movie and it was not my fault. i am still waiting for a mgr to call me back. it has been 2 weeks and still no answer.

they have taken out the money from my bank account and i have gotten 3 overdraft of 35 dollars each plus 30 for each movie that is a total of 130.

Their customer service was lame when I called the corporate headquarters, telling me that it's their policy when a card is used ONE TIME for an account, it is put on file from then on! This is absolutely criminal !!!!

my checking account is short now, and possibly will be overdrawn thanks to the Blockheads at Blockbuster...no wonder they are going under !

I had a costumer for almost 12 yrs..and always when I rent a game or movie this people ask me for my credit card, every rental they ask me for my credit card..and charge 1.00 ..one day I forgot in home and the lady said if you dont had credit card you cant take the movie! can you believe! this is too much! I COSTUMER FOR 12 YRS.. THANKS

I discovered this morning I have multiple fraud charges on my bank acct. dating back to Nov. 2008. One of the businesses I had called was Blockbuster.com There were 5 charges since Nov. I spoke with someone named Julio and was told that none of the information matches up and indeed it was a fraudulant acct. however, they would not refund any of this money and told me to go to my bank. I then went to my bank and was told they will only dispute charges back 60days so 3 of these charges from Blockbuster would not be covered.

I called back Blockbuster and told them I wanted my moey refunded and was told by Cindy that it was the policy that they would have to refer me to my bank and they would not refund my money even if it was fraud charges. I again told her the bank would not cover anything past 60 days and I asked to speak to a supervisor. After being on hold 5 minutes I was hung up on. I am now writing to you in hope this can be resolved. All I had to go by was the phone number listed on my bank statement. The perpetrator I filed above is the address of their corporate offices.

There is three charges that the bank will not cover. One is $4,80 and the other two are $9.61 for a total of $24.02. This credit card number has since been closed.

My mother had rented the movie Horton Hears a Who. My 12 month old daughter got a hold of the case and lost it. I put the movie in a brand new case, called the Sterling store and told them the movie was going to be returned with out the original case and I gave them my name and number. My mom dropped it off on her way to work the same day. I called the next day and was told not to worry about it and that it was taken care of. About 3 months later my mother got a notice that she had been sent to collections for the same movie since it was on her account. We called the same store and and got told they didn't have it and that they would take care of it. I demanded headquarters number and talked to a lady who had assured me she would get the district manager to come in and look for the movie and that the manager would call my mother back. We let a month go by and called the store from my cell phone. The employee put her on hold.

My mother was on hold for 15 minutes as I was driving to the store. I pull up, still on, and the store is dead, no phones ringing and the employees are sitting there talking to each other. My mother walks in and says thanks for keeping me on hold, I see you are really busy. The girl says no one is on hold. My mom shows her the cell phone and says is this not your number and does it not say I'm still connected. The girl gave the snotty adittude of a teenager who got busted and assured my mom she we personaly have his taken care of and not to worry about it anymore. It has been erased from her account.

My mom asked why the district manager had not called us about this matter. The girl said she had and gave my mother my old cell phone number that I had changed. Now why is my number on my moms account? They had the house number on my moms account and never called it once. We both asked to have our accounts deleted and where told we can't do that. We just have to not use the account and it will expire out on its own. I don't trust them not to but another charge on the accounts. We have since cut up all our cards and are now going 20 miles out of the way to Family video.

My mom works had to keep up a good credit and got put in to collects. Now we have to drive out of our way just to rent movies now.

On January 2, 2009, I rented 3 videos from Blockbuster in Newark, California. I kept the video past the due and the rental charge was converted into a sale on January 20, 2009. They charged my credit card $67.39. I returned the videos on January 30, 2009. Their rental policy clearly state that if the video were return within 30 days of the sale, a refund will be returned to the credit card.

I called the store manager and he refused to credit my account although it show that the videos were return. They will not honor the policy. I called their corporate office and they promise to handle with a call back to me. I haven't heard back from them yet. While I was on hold with Blockbuster's Corporate office, they called the store to verify. Damien, an employee said that I never returned the videos. I was a bit confused because the store manager confirmed it was return then the other employee said it was not. They are forcing me to purchase something I don't want by charging my credit card on file.

I don't even have the videos with me. All I wanted is a refund.

Prior to leaving out of town on Feb. 23, 2009 I dropped off some movies I had rented. When I returned home I went to Blockbuster's to rent some movies. This is when I was infromed from the new lady manager that I owen the movie because it was not returned. I explained to her yes it was at the same time the other movies were turned back in. She continued to point to the wall and state the movie was not there so I must have it. I left and went home to inform my husband.

What am I suppose to do.

This complaint is about their new terms and conditions. I have the subscription where I get 3 in-store exchanges a month while I wait for my online movies. They recently changed this policy saying that there is no more due dates for in-store exchanges HOWEVER they WILL NOT send out my next online movies until the in-store movies are returned. The in-store and online exchanges used to be separate but now they are counting the in-store exchange as part of the online exchanges.

Because of this new policy there is a longer delay in getting my online movies. For example, the old way I would exchange my movies in the store say on Monday, by Tuesday or Wednesday I would have my online movie. Now,if I want the online movies shipped ASAP I need to return the in-store movie that same day if i want to get the movie the same week. Also,there is a delay since the store and online need to communicate to each other. Now I am getting less movies for the same amount of money. Their canned explanation is to make things easier for the consumer.

I was late returning a movie the first time. Usually I pay when i rent the next movie. The first time i did not know that they took the amount the movie cost out of my checkin account. My account was overdrawn and I didnt understand why. So I paid the fee which was 44.00 to my bank until I got my statement. Then a couple weeks later I was checkin my transactions and i noticed that they did it again. So I called them and asked why are they taking money out of my account without telling me. They said they had the right to because I was late returning my movies. I never gave them my account number, they got my account number from me using my card to rent movies. I have been on the rewards program which means I pay them every year an amount to get free rentals and to only pay a restocking fee if i am late.

I joined Blockbuster Online several months ago and was asked to select at least 40 movies to keep in my Queue. I did as requested. I noted that there were many movies in my queue which had the following printed next to it: Very long wait, Long wait. Several had short wait next to them. Out of the 40 or so I kept in my queue about 26 or so had available next to them. Since I joined this group, I have received only a few movies that I had listed in my queue. They never sent me the next available movie but just kept sending me messages suggesting other movies for me that I did not have in my queue.

I sent them emails questioning why they just didn't continue down my queue list and send me the NEXT movie that was listed as available. I never received a response to that email. Instead, I received another notice suggesting Loves Unfolding Dream. I accepted it and realized that I had seen it on TV within the past year. I returned it and, as usual, they notified me that they had received it and again suggested another movie I didn't want to see instead of going down my queue list to send me the next available movie on that list. that's when I realized that I was getting the runaround and being shortchanged. I just canceled my subscription today.

I have had very sad feelings over not receiving the movies I requested on my queue and have also been extremely nervous, angry and getting headaches from this. I feel used and violated. I have also been given the runaround when trying to cancel but I finally did get a confirmation of cancellation.

Before running out the door I remembered I needed to pay my credit card.The only charges on said c/c monthly are Blockbuster,so I signed online to pay quickly but I noticed my balance was way more than owed. After checking my recent c/c activity, Blockbuster had dinged my acct.for $23.80, 4 days after the monthly online fee was charged.I called the 800#,eventually reaching the billing dept.I explained to the rep.,the c/c is only used to pay BB online and never used for anything else,nor have I ever purchased anything in a BB store and I wasn't in BB on the date of said charge.

Trying to be as pleasant as possible after all of the problems I've already had with BB,she asked,If I had called the store to find out what this was for? My reply was,No,why would I? No one will help you with anything,they'll only refer you to call an 800# which I've now called and now speaking with you in the BILLING dept., which is what I need corrected.

Half an hour later and trying to speed up the process,having EVERY single receipt in hand from 2007 to present,the rep. calls the store while I'm on hold and tells me, I didn't return Mirrors. My question to her was, If there was a problem with anything why didn't someone tell me the 4 additional times since I rented said DVD and personally hand returned all in store DVD's and mail DVD's,that I was late or didn't return a certain DVD? If I was late, which never happens there should only be $1.25 restocking fee,why would they charge me $23.80 a month later?

I've come up with a solution for my problem, unfortunately BB isn't going to like it. I always walk in & hand deliver all DVD's,trying to listen to the scan of each one of them.From now on, when I return anything in store they're going to have to give me an itemized receipt. This doesn't help anyone who trusts upon doing the mail slot drop off. If this doesn't work for us,I'll cancel my account and when this Corporation goes out of business I'll laugh and know I tried way too many times to give them the benefit of the doubt.

False advertising, then charged my card several days after account was cancelled. Shipped movies to my house ANYWAY six days after account was closed. Two days after wrote email I was billed! First [they] sucker me in with 2 weeks free and then decide that really was too good to be true and will charge me three months at half price! So I immediately cancel my order which is clearly known my blockbuster.com yet my card is still charged 10.69. I have disputed the charge with my credit card with this email as proof that blockbuster KNOWINGLY charged the card fraudulently.

As if the first scam wasn't enough this is yet another reminder why all my friends and I have cancelled blockbuster and signed up for netflix.

My account was charged $152.90 for items they said I kept. When I called the Blockbuster where I rent my videos, I was assured by a lady who gave her name as Joy that, I had indeed returned the videos, the fault was completely theirs, and she would make sure my bank account was credited back $147.90 within 24 hours and there would be a $5.00 in store credit for me (this is a restocking fee I'm told]. That was January 27th.

It is now January 30th and as of 2:40pm, my bank account still has not been credited back the money. I have been calling Joy at the store as much as three times a day, per her request to keep her posted and she seems baffled as to why my money has not been credited back to me. I requested a corporate number from her at 2:43pm on the 30th at which time I called the number she gave me and was only able to leave a voice mail message. Because it is after 2:00 on Friday, it will be Monday, Feb. 2nd before any activity shows up on my bank account. I have a truck payment due and expressed via the voice message I had to leave that THEIR mistake could cost me late fees as well as credit loss. I have not been called back. I also plan to file a complaint through my local Better Business Bureau.

I presented a gift card I received for Christmas, $10 value, and the Blockbuster staff refused to honor the card, saying it did not register on their machine. No remedy, no number to call to verify, nothing. They said it was purchased at an outside store and they were not responsible for the card not working. I would like the $10 credit at their store.

I used to be a Blockbuster customer prior to being employed there and never really rented enough to understand how the company works. I was hired on as a csr in August 08 and immediatly after noticed there were issues with customer satisfaction. Not even a week of working there a co-worker began to make crude/unprofessional/sexual comments to me and I began to feel uncomfortable so I addressed the store manager. She did nothing to fix the problem even though she said she addressed that co-worker.

The thing I've learned in so many other retail jobs is customer service is number one and I abide by that. Alot of the csr's act like they don't wanna be there and never go out of their way to help the customers. Customers often left unsatisfied. I often tried to go out of my way to help the customers and they admired me for that. I quit and pursued other employment after once again being sexually harrassed by a different co-worker and nothing being done about it.

This is the third employee who has treated me this way and everytime I addressed the store manager nothing was done about it. I even addressed hr, yet nothing has been done about it. Some of the csr's even talked disrespectfully and demeaning to (and about) the young female customers. It is supposed to be a family video store and young children would come in with their parents while csr's were standing behind the counter cussing loudly and saying innappropriate things. I will never again be a customer there and hope that others will listen to my advice when I say that the customer is not considered number one by Blockbuster. Netflix is the way to go!

loss of customers because of disrespectful employees

I selected 3 movies and asked the female clerk to check for scratches as I'd been dissapointed before. She shoved them at me and said check em youself I was very put out by this response and too upset to respond. Not wanting to cause a hold up in the line behind me I took them home. Not one of the three movies proved to be good.Each one was scratched so badly I couldn't view any one of them to completion. I returned the movies the very next day and will never rent from Blockbuster again

I returned a game past due date. I was charged $36.00 for the game. I went to pick up the game they said I never returned it. Obviously by reading similar complaints online this happens all the time..ever wonder were they get all the pre played games and movies! help!

I rented a movie at Blockbuster in November, and didn't realize I had not returned it when I went on vacation for a week. When I attempted to return the video the Clerk told me I owned the video, at which I assumed I was charged on my credit card. The clerk didn't mention in any way they didn't have a card on file or they needed an update on my information. Well about three days ago I received a letter from a collections agency stating that I owed 16.81 to Blockbuster Video. I am apalled that Blockbuster who obviously has my mailing address since this is where I signed up for membership with would not notify me but send my information to a credit bureau.

I was charged full sell price for 4 movies that I rented on the very next day that the movies were due back. The charge appeared on my bank account without me ever authorizing this debit. I called the store and they said that they would credit my account, minus a re-stocking fee, when I take the movies back. One, I have already cancelled that debit card in order to prevent this from happening again. Two, how can you trust anyone that does business like this to credit your account? They charged me full price for the movies, charged my debit card without authorization, as far as I am concerned, the movies are now mine! I will not take the chance of being ripped off again.

3. We could rent as often as we wanted through out the 30 day period.

They asked us for our debit card to do the initial transaction. We were told that this would be a one time fee, unless we wanted them to automaticly take $20.00 per month out of our account. We informed them that we don't want funds taken from our account on a monthly basis and we would us Block Buster Videos as a temporary use for entertainment.

The next month, we decided to get the program again but this time we wanted to be able to rent more than one movie at a time. So they offered the $30.00 unlimited program, which allows up to two movie rentals at one time, unlimited for 30 days. We paid the $30.00 with our Debit card and we were told once again if we didn't want the payments to continue to come off the debit card on a monthly basis to cancele the program the next time we come in and we can continue to rent two movies unlimited for the rest of the 30 days.

So on Christmas day, I called Blockbuster Video and I informed the lady that every month after we paid the fee for the unlimited rentals we always canceled the account during the next visit. She told me that the unlimited movie rentals were never canceled and they always took the fees out of our checking account automaticly on a monthly basis. I told her that we canceled the program each month after paid the fees so funds wouldn't be taken out of our account. She told me that I must be lying cause the computers don't lie. She also told me that it was Christmas and it was a shame that she had to deal with people like me. I asked her name and she asked me why was her name relivant to anything and I told her that I wanted to inform the managers how she were treating paying customers. She told me that she was the manager and hung up in my face.

I am very angry and I wouldn't recommend Blockbuster videos to my worst enemies. They double dipped charged me in person, by debit card then went behind my back and recharged me. Despite the fact that I have filled out a complaint online and have called the customer service hotline, no one has called me back or addressed this issue.

I noticed on my online banking that Block Busters name was charging me on my visa/Debit on 12/08/08 $20.99. I wrote Block Buster an email on 12/10/08, I receved a contact number. I called them and I told the man on the phone I did not open this account. He stated to me it was a monthly subscription and would not close the account. and he told me to contact my bank and file a fraud charge. He said possibly someone used my visa card I said no I keep it with me always in my wallet. Getting nowhere, I called my bank and told them what had happened I was advised to come down sign a paper and they would investergate.

I receved the letter from the bank today 12/22/08 they in closed the transaction details and they wrote it appears to be authorised. and the added that Block Buster had charged my visa 3 other times on 9/08/08,10/08/08 and 11/08/08. on these dates Block Buster did not leave there name only numbers, and on 12/08/08 they left there name under the charge the bank agreed the never left there name before eather. Well they advised me to call Block Buster again So I did, and I spoke with a women this time she said to me that the account was still active, I asked her if any movies were rented on this account she said no. I said isnt that a red flag? 4 months subscription and not one movie rented? she didnt agree with me that it was odd to have an subscription and never use it for 4 months straight?

I asked her can I get my money back she said I could get back this months $20.99 but she will have to reopen the account and it will cost me $20.99 to open up the account again. I told her my internet company is local and I can prove to them that I never opened an account with my laptop it would be logged into my computer past history,or memory. getting no where. I told her I was going to contact consumer affairs so that everone knows that someone in Block Buster company stold my Identification, personal infomation and Home address and bank visa/debit checking account. now they have my phone number and they stold $84.00 from my checking account.

Is there nothing a person can do that is fraudently unvolentarly stolen from they have stolen my identy. I am very concerned. I want to warn everyone that this is happening and Block Buster needs to stop being a thief to people who dont need there services! I've had Dish Network since 8/08.I buy movies I like from local stores I never rent movies ever! Please Dont let this huge company rip off decent people anymore warn everone so no one elce falls pray to there scam! thank you

I am writing this complaint primarily to make sure no one else gets strong armed into buying unwanted accessories like I was. I had to buy an extra controller in order to buy the system. Whats next , when you rent a movie you have to buy popcorn. Furthermore the staff at this store is extremely unprofessional, I here profanity and use of the N-word constantly when im there

I rented three movies from the blockbuster mentioned above in November. As usual I returned them late and expected the next time I returned to pay the restocking fees. Well I went to rent a movie last night and found out that Blockbuster changed their policy again back in August. Since then I once was never told that they changed it when I was in the store. Needless to say, since I was past the 10 days. Now I find out from another store there is another 10 day grace period which this store failed to mention. So not only did I buy the movies but I had to pay full retail price for used ones. I will never be going back to blockbuster ever again!!!!

I had rented 6 videos 2 of which were ds games, i returned them and was charged for movies I had already returned a while ago, i called and spoke to elber and he said there were refunded to my account and there was a restocking fee i would not get back, then there were more charges on my account. I was very upset with the way Elbor the assistant mgr spoke to me and how he acted as though he didnt care that the money was not in my account. He was rude, sarcastic and abrasive wwhen he spoke to me. I have limited funds and i am a single mom who doesnt have the resource in my account to be charged for movies that were returned, $75.00 worth of charges. When I went into thr store the cashiers were rude and bothered by the customers and of no help when trying to find a movie. I am very upset with the treatment and the charges on my account. I want my money back and i will never use this blockbuster again.

BlockBuster video reported us to a Collection Agency over $10.00 balance without EVER NOTIFYING US OF ANY BALANCE ON OUR ACCOUNT. I rented three movies in October. I received moves are overdue phone call and promptly returned the movies the following day. In late November BLOCKBUSTER reported us to Collection Agency over a $10.00 balance that we were NEVER NOTIFIED OF: not by phone, not in mail, not notified at all. I am not disputing the balance which turned out to be the late fee. I was late returning the movies, my bad, so I would have gladly paid the late fee. The issue is that BlockBuster Video reported us to the Collection Agency without EVER NOTIFYING US OF ANY BALANCE ON OUR ACCOUNT! Although, technically, movies were rented during no-late fee times. But that is a minor detail.

My credit history report is what BlockBuster so carelessly stepped on. Shame on them! BlockBuster Video lost me as a customer for good. Additionally, more members in my extended family and friends circle are closing BlockBuster accounts as we speak. We, the consumers, deserve better. For crying out loud LET US KNOW OF ANY BALANCE BEFORE YOU REPORT US TO THE CREDIT AGENCY. Shame on you BlockBuster!

I am left with the mark on my credit history. I was reported to the Collection Agency without ever being notified of any ballance on my account.

Rented a movie at Blockbuster, thought I returned it within the 30 day grace period, before purchase. Movie returned, never heard anything from Blockbuster, 30 days after I returned the movie I receive a letter from NAFS apparently a collection agency for $19.00. Very odd that I never recieved a phone call, or a bill from Blockbuster, and I know for a fact that they have my current information. Why wouldn't they just send me an itemized bill. There is no explanation of why I owe the money.

I had quit going to Blockbuster a while back, they were charging insane amounts at the time if the movie was one day late. They had a court case against them, and I they lost or settled, not sure. Definitely a shady company. I am not even sure it is legal for them to keep what apparently is my property now, and send me a bill.

I rented three games. I brought back 2, kept one for a little longer (six days). I wrote a check for the original rental purchase out of my active checking account. BB then put a 1.00 hold on a seperate debit card account. BB turned around and charged my debit card account $26.68 for past five days, when the reciept says six days. I returned the game two days ago BB has still not credited my other account.

BB did not make it clear or have it written anywhere that they automatically take anything from a seperate account, my debit card. This is mot written on the reciept, clerks do not tell you. This is wrong, this is not fair practices, they are bordering on deception. When they refund my money, I am closing my account with BB. The store clerks did not make me feel anybetter with thier too bad you can't rent then, attitude.

This caused an overdraft on my debit card account I am very upset I have been with BB since the 90's.

I was promised that $25 would be deposited into my Paypal Account for using Paypal as my method of payment. Later I was told after I was charged that it would be 6-8 weeks after the end of their promotion (Sept 30). It has been 8 weeks and still no refunds been recieved.

I rented a movie at blockbuster. I returned the movie on a Sunday evening. On monday I received an electronic voice mail from blockbuster saying my movie was late. I ignored the message since I had returned the movie. Then three weeks later blockbuster charged my credit card for the CD that I had already returned.

I called the store and spoke to Asadullah who claimed to be a manager. I explained to him that they had made an error. He said it was not really possible and that I had probably made the error. I was unable to talk any sense to this person. He just insisted he didn't have the movie. Basically Blockbuster messed up and charged me for it. They've lost my business for ever.

Blockbuster charged me $20.20 for a movie that I returned.

Blockbuster is still advertising no late fees while charging restocking fees on late movies. How is this not fraud? Whom can we contact to bring these buggers down?

The charges on his account are close to a year old, and the majority of the charges resulted from several movies that were stolen out of his car along with some online rentals and other personal belongings. I had reported this incident to the Blockbuster store manager the day after it happened, and, to the best of my understanding, I agreed to pay any restocking charges that occured and he agreed that if we didn't recover the stolen items he would remove all but the restocking fees.

Even if this was not the case, it's unethical for the store to limit MY account because of my husband's. If they must impose some limitation, shouldn't it be that he couldn't use my account until he paid his own charges? When I worked for this same store, that was my understanding of the policy, and I was the senior assistant manger. So, I presume that I know a little bit about it.

Regardless of these questionable practices, we wanted to pay the charges right then at the store so that we could take advantage of our online rentals exchange for in-store rentals. Before they would let us check out, the cashier informed us that the new district manager had personally decided that neither my husband nor me could use either of our accounts until we gave the store our credit card number. Obviously, I asked them to explain this grand intrusion.

Apparently, because we frequently take advantage of the No More Late Fees policy, the new management has decided that he wants to discourage us from doing so by dipping into our bank account. Granted, whatever gets charged to our credit card will be refunded when we return the movies, but why should we be singled out and why should I have to worry what Blockbuster is using my credit card for? Isn't the whole idea of the No More Late Fees program to reduce customers' hassles? Aside from that, do these people even have the right to demand a credit card number from me when I've been a member for over five years? This sounds an awful lot like the punishing of customers that Blockbuster was sued for 4 years ago.

I always pay my restocking fees without complaint or question, but it seems that the latest arbitrary policy states that my business is lest valid than that of any other customer. I was told by the cashier that they (the store? the management? he just said "they") want my credit card number because I check out movies that other people want to see and keep them past the return date. Am I not a customer also? If I follow store policy and pay the restocking fees that result from my taking full advantage of the 7-day grace period, then I'm paying for whatever movie I've rented. It's not my problem if the store doesn't have enough copies of a movie for all of their customers, so why am I paying the price?

If the actions of this franchise aren't illegal, then they're certainly highly unethical, and I would advise the management to be sure they are operating within the limits of the law. Blockbuster has been burned more than once over exactly this sort of thing, and I'd be willing to bet that it was small-time franchise operators and managers who started a great deal of the problems.

I have a Blockbuster gift card (states 1 free movie rental) bought from Blockbuster that the number will not read when being scanned. The Blockbuster worker told me it is an invalid card because it cannot be read even when manually put in the system. They do not know why but it is not their problem. They need a receipt as to when it was bought (it was a gift) so they can verify who knows what. I asked for something else (paper certificate or another card) to replace mine and they told me no. We are talking about $4.00 at the most! They lost me as a customer over this and the 50 minutes it took to get the final sorry from the manager.

First of all, now Blockbuster has re-stocking fees instead of late fees. To my surprise, they now also have a new procedure that I was unaware of and they could not provide me with proof that I signed a disclaimer regarding this policy. Recently, I rented some videos and they were pretty past due. I had done this twice in one month. Both times, Blockbuster charged my checking account for the movies and once I returned them they credited my account back.

However, the second time they charged my account they caused it to go negative and have a check bounce. My bank charged me $20.00 and then the person I wrote the check to was charged $6.00 by her bank. When I went in to the store and talked to Greg the manager on duty, he basically refused to refund the money I was out. I told him to take my debit account information off of their records and that I would hire an attorney and Blockbuster would lose me as a customer. He did not care. I am still doing research before going to an attorney.

I experienced a something last night at Blockbusters on Lonsdale avenue that I have quite honestly never experienced before in my life. I have been working in the hospitality business and customer service all my life, and last night I saw the worst.

When at the counter, the girl gave asked us for a drivers license and our Blockbuster card. Which we did. She then asked my spouse what her height was. We asked why her height was important to rent a movie, she answered, its a new thing brought out by the RCMP, and was then told by the lady, The RCMP know everything about you anyway? We certainly didnt want to cause a scene, so we told her 5 feet 5 inches
Especially when there was a few people behind us waiting for the counter.

Even though it was on the back of the Drivers License, she explained to us that she does not understand cms. ( And I thought we lived in Canada where it was a metric system)

The Lady ( really rude) told us in front of everyone that she will stop serving us, as she needs the weight in Lbs. I asked her again to please do the calculation. She then told us that we are personally attacking her, and she walked away from the counter. Needless to say, we where very embarrassed and was then helped by what seemed to be the Manager. I tried explaining to her that it is not only against the law to ask something like that out load, due to our privacy act and it would have been simple to calculate the weight by multiplying it by 2.2 to get the Lbs. I was told that she was just doing her job.

Now, would it not have been a simple transaction to simply ask the customer to right her personal information on a piece of paper, or do the calculation? Do these people actually get trained in customer service. Anyway, I personally will never use block buster again.

What do you think.

My husband rented an Xbox 360 game from the Blockbuster in Terrytown, La (which he normally doesn't do), the game was due back on Monday October 27, 2008 before 12pm noon - so I thought I would take the game back, well I arrived at the Blockbuster in Westwego, LA between 8a-8:30a on Monday morning to return the game back to them not realizing that he rented it from the Terrytown store. Well, upon viewing my checking account information 2 days later, the Blockbuster in Terrytown, La charged my checking account for $65.24 the cost of the entire game to purchase.

Well my husband contacted the Westwego store to find out if they still had the game so we can come pick it up and return it to the correct store - well he spoke with the Manager (Patty M) and she told him she was the only one working on Monday and she never received the game, she continued to argue with him and when he requested the district managers name and phone number she didn't know the phone number or his name.

Well, I went to the store after getting off of work that same day my husband talked to her, and she was there when I arrived and said she gave my husband all the information and refused to help me. I asked her what was the names of all the employees working on Monday (she stated she was the only one working Monday morning) I then asked her who checked in the movies that were in the drop box, she stated she did - so I asked her for a list or log or any type of information on all the movies/games that were checked in by her on Monday - she refused to help me. I then asked her what was the district managers name and phone number and she pointed to the wall (now mind you she told my husband on the phone she didn't know his name or phone number).

So I wrote the information down, looked at the games on the shelf to see if it was stocked on the shelf and I left the store. I went online and contacted the corporate office from the number they have listed online, the representative gave me a number to customer care for blockbuster - so I called the customer care phone number and spoke to a really nice and helpful gentleman regarding the situation - he stated the manager would call me back within 48-72 hrs. (Now we still haven't heard from the district manager yet). Considering the phone number listed on the wall in the store is an automated system for you to leave a message for the district manager. I'm very upset that my checking account was charged for the entire price of the game and then we don't have the game and not to mention that the manager of the store is a complete idot - which my husband believes she stole the game when she saw it was from a different store.

I feel that I should have been informed that the dvds belonged to me and that I would have to pay for them and they would have never been returned. I would have paid for them and kept them. I have been a member for a very long time but after this I will not frequent this store again. Especially since there is no effort being made to correct it.

I returned a movie without even watching it, because it was due. Blockbuster charged me for the movie because they said I never returned it.I tried discussing it with workers there, but since they are all children, got noware. They did not care and said I had to pay for the movie. I paid and closed the account.

They charged me for a movie I never even got a chance to watch.

I was very dissapointed in the attitude of the employees. I was standing in line at Blockbuster Video, and there were 4 employees behind the counter and only one was ringing customers up. In the intrum of this a woman asked where is the special interest section, the employee pointed and said, over there. The woman replied, the shelves are empty and they are not where they usually are. The employee yelled to the other employee across the front of the store and said, where did you move the special interest. He replied, on the other side, just go around and look for it.

Then, a young boy came up and asked, do you have a sports section? Another employee behind the counter replied, in a low condisending tone, no everything is just mixed in. Standing next to the employee speeking to the boy was the employee ring customers. He had made a snyde comment which I did not hear, but both chuckled a bit.

Then it was my turn to be check out. The employee never greeted me, said a word, told me when the 2 movies I rented had to be back, nor asked me if I found everything I was looking for. He put the receipt in the movie case and placed them on the counter. I stood there at the counter for a couple of seconds waiting for a thank you, but there wasn't one. I looked at him and said loudly, thank you so much! The employee never responded. What ever happed to customer Service?

I have a blockbuster combo pass. My husband and I go into blockbusters almost every day. well today 10-16-08 i got a phone call from blockbusters saying we returned a movie but there was nothing in the box. I tried to explain that we never rented the movie they were talking about, so i went to blockbusters, to my suprise someone has been renting movies on my account and this time they rented 7 movies brought them back and forgot to put one of them in the case.

I explained to the girl that its no one I know because we just moved to pa and we still dont even know are neighbors. my question to blockbusters is when i opened an account there i was the only one that could use it, and when my husband tryed to use it I had to come down there and addd him to the account. thats fine I understand they were being cautious, but how did this person use my account with out my permission and know one questioned them.

the lady also told me that i was responsiable for the dvd and even if this person came back in to rent movies under my account there was nothing they could do about it. so now I owe money for a dvd I did't rent and I have to show my id everytime i rent a move but these people get away with stealing. how does blockbuster take no responsability for renting movies to the wrong person

I rented a Nintendo video game for my son for $4.99 on 8/22/08. My son built up the characters in this game, so he asked if we could just pay for it so he could keep it, which was what the clerk had told us we could do if we decided we wanted to keep the game. Since my son's birthday was coming up, I decided that was what we'd do. A few days before the due date of 9/6/08, we received an automated message on the answering machine reminding us that it would soon be due. The message also said that if we decided to keep the game past the due date our account would be charged.

Tonight I went into the same store to rent a movie, and I was informed that I have an outstanding balance of $37.65 -- for the game that was supposedly already paid for. The clerk ran a Customer History Report, showing all activity for the last three months, including the game rental. There are also numerous dates the store claims are "attempted contacts" i.e. times the store tried to contact me about the outstanding balance. The *only* times I have received any contact regarding this game rental was the one time prior to the due date, approx. 9/2/08, and the one after the due date, approx. 9/7/08. The history report shows calls on 9/2, 9/3, 9/6, 9/7, 9/8, 9/25, 9/26, 10/11, and 10/12. I know for an absolute fact they have not called all those times, unless they called during the day when I'm at work and did not leave a message -- in which case, how would I have any way of knowing they were trying to contact me?

While we did decide to purchase this game rather than return it, I am appalled that Blockbuster is charging me FULL PRICE for a USED rental game. I asked the clerk about it, and she said that's Blockbuster's policy: to charge the new selling price for rental games. This is a ripoff! Why should I pay the same for a game that's been rented as I would buying it brand new off the shelf in shrinkwrap? So, not only did I have to pay the $4.99 plus tax to rent the game, I am also being charged $34.99 plus tax to purchase it. I am also angered that they are trying to say they called all those times when there is no evidence other than their so-called history report. I may check with the telephone company to find out if they have a way of telling whether those calls ever came here or not.

I rented a Blue Ray disc ("21") from Blockbuster in Deland, Fl. At a family gathering, the movie would not load into a brand new Blue Ray overhead projector machine. After four attempts, the kids got restless, and we changed to a different Blue Ray disc(Speed Racer)that loaded up fine and played well.

That same night I returned the movies and told the store manager about the first movie not loading properly. He took the disc and put it into the store Blue Ray system and it loaded right up on his system. He then told me that he tells people to buy a certain Blue Ray disc system that works better than other systems. I said that was all fine and well, and summized that there is an inherent problem with this technology on some Blue Ray machines.

Given this information I asked to exchange the disc for the regular standard DVD format, which also played on my machine, not wanting to take the risk of gathering my family together again and not having the disc play. He said he could not do that without charging me for a new disc and check out of this movie. He also could not refund my money, but only offer another Blue Ray disc of the same movie.

My reply was that I was apprehensive of having the same situation if there was a problem with different types of machines and felt that Blockbuster should just make a simple exchange of Blue Ray to regular DVD. He adamently told me that the store policy would not do that. I thought this was really bad customer service and told him so. He had no other solutions to the situation, and I told him that he was about to loose a good and loyal customer.

I also mentioned that with the competition available, Netflix, Walmart, and my own cable TV movie availablity, just to name a few, this was really bad business and I would be happy to go else where. This young manager's reply to me was "Good, do that." I found that comment even more shocking.

Either this person is bad for company, or Blockbuster is not interested in good customer relations. Either way, I will not return to Blockbuster until I either get a refund for the movie I could not play on my machine, or a credit to rent a standard DVD.

I had rented several videos. We returned ALL of them in the night drop box, I even double checked before getting out of the car, and they are saying they got all of them except the Hanna Montana one, and I refuse to pay for a movie I returned, the manager told me to go home and look for it, but I told him, I returned it, and they basically called me a liar and now they have turned me over to a collection agency and suspended my membership, but I refuse to pay for this, I returned the movie.

I also had another problem with another blockbuster not to far from this one and they tried telling me that I had not returned several movies, and games, totaling like 70.00 dollars! I told them no way, I had dropped them in the drop box as well, and they told me they could not find them , and I said I turned them in so yuo better look again, so apparently they found them because I never heard about this charge again , but the other one is still pending.

they are harassing me for 15.00 for a video I returned. What is wrong with them, why do they lose movies people turn in, what happens to the movies? I am turned over to a collection agency for one movie.

I returned two games 4 days after the due date. Only to be told that I owed $16.00 in late fees. When I rented the games I was never told that they reinstated back the late fees. That is why I came there to rent because of the new policy of no late fees. I even had to ask the clerk for a receipt, he was going to let me walk out without one and I think it's because they haven't changed the information on the receipt to reflect the new late fee charges.

I spoke to the manager about this and she acknowledged that it isn't on the receipt but it's on a typed up notice on the check out desk and she claims around the store, though I didn't see any other notice of this new change. She told me it was in effect since Sept 2, yet no one mentions it when you're checking out. She refused to credit me back the late fees so I threw my membership card on the counter and told her I'm closing down my bank acct. that they have on file.

I have to close down a bank acct in order to avert having these late fees charged to the c.c. they have on file. I do not trust doing anymore business with them in the future due to their deceptive practices, changing their rules at a whim without publicly announcing it to the general public or having some stores following different sets of rules.

Recently, the whole city and then some has been without power. I rented 4 movies from blockbuster last Saturday (a day before the power outage). They were due back on Thursday. The whole area (including the blockbuster store) did not get power back until late Wednesday night early Thursday morning. I paid for the rentals, and I wanted to watch them (but couldn't). I have no problems being charged a late fee.

I received a recorded message yesterday telling me if I did not return the movies before December 31st, I would be charged for the movies. I wasn't worried about it being a few days late. BEING CHARGED FOR THE WHOLE COST OF FOUR MOVIES for being a couple of DAYS, not weeks, not months, not years late. I have every intention of returning the movies, and if they reviewed my history they would see I have years of rented and returned movies (sometimes a little late, life happens). I don't think blockbuster practices any illegal actions, but I don't think they have any perception of humanity, and that should be a crime.

I am -63.87 dollars + a 30.00 bank late charge if this amount clears.

Had rented 4 movies for my family. Forgot about them until we got a late notice in the mail. On the weekend, we gathered them up, carried them to the store to rent more and was told that they were more than 30 days past due and the we now owned them. I explained that I had not paid for them and they were not mine, all the time she is sticking them in my face. I believe her name to be Nancy, she did this out loud as she approached me from across the store. I asked about the no late fee policy, she said is was void after 30 days. This is the first time I had ever heard of that part of the policy as we had turned movies in later than that before.

She walked away and my wife and I discussed it and I went up to the counter to ask when the policy had been changed, as I approached the counter, anoter lady walked toward me and loudly exclaimed, these movies belong to you now. This angered me and I told her no, they don't, I did not pay for them and I am not going to pay for them. This, as another customer was at the counter having the same conversation with the first lady. I did not see anything posted about a No Late Fee policy change. Granted, I did not look too hard as my children were highly emabrrassed and we left the store. As we left, the second lady told us that our account would be charged and cancelled unless we paid $52.00 for the 4 movies. I probably would have just handed them the cash had they not handled it so un-professionally, blurting out across the store in front of several other customers.

Apparently, our account will be cancelled. My wife and children were embarrassed by the employees and our children (age 8 and 12) were highly disappointed that we were not going to get to spend the evening wathing movies together.

they have 2ce put movies on my account that i did not rent-the first they took off-hitchhikers guide to the universe. the second one was Mad money which i told them i did not rent. then the manager got involved and said the rest rented were Donnie darko et al, which i told her yes i did rent those but not the mad money. she then said that she had waited on me.

i am not going to stand there in the store and argue with her over movies i did not rent so i left and as i left the building she told me never to come back. which i myself do not ever intend to go back to that store as they seem to be intent upon stealing from their customers. as i have rented several movies that were supposed to be for a week and only ended up being 3 days before they were calling to tell me they were overdue.

money lost on rentals for a week and only being 3 days. being charged for movies i did not rent and a membership in their movie club which is now useless as it will never be used again.

On 9/16/08 they charged my debit card $23.20 without my permission. I do not believe I signed a contract stating they could do this and I didn't use that bank account when I opened the account because I opened it in California and this one was in Wisconsin- an account I didn't have when I opened my Blockbuster account. I never gave them my account info except when I used my debit card to rent videos.

As a result of the $23.20 charge to my bank account that I didn't expect, my account was overdrawn and I received two $34 overdraft fees. I do not that it is right for a bussiness to charge your debit card without your permission or knowledge.

A recorded message was left twice today Sept. 12th 2008 on our answering machine, stating that we had a balance left on overdue movies and that we would be charged for or have a choice to buy the movies. We had a letter sent to us about 3 months ago ago stating that we had overdue fees that were due on the movies they said we had rented which according to them was Hannah Montana and Hoodwink. We had never rented those movies, and I told them the only one we had rented was Alvin & the Chipmunks and that was in May of this year. They apologized and I told them to please not contact us again for overdue movies which we had not rented.

So today I was pretty upset to find the two messages on our phone. I called and talked to the Assistant manager, Tracy, and she said that it looked like the two movies we had rented were 21 and Scooby-Doo. I informed her that we never rented those movies. As it turned out, there were two William's and somehow they had gotten our account mixed up with the other one. My husband has a middle initial D. which we used on the card to make sure there would be no mistake, when we got our card several years ago. Anyway, I told her to remove our account and that we would not be back in the store anymore.

It's very upsetting to be accused of something you didn't do. That is about all I can say, but they need to keep they records straight so this doesn't happen to anyone else. I consider it to be harassment.

They put a pre-auth charge on my debit card...child support card for renting a video when I paid cash for the video to be rented. They stated that these are new generation games and that they do this, but they do not let the customer know at all that they are doing this and puting a 1.00 charge pending on your credit card account or debit card account unless you catch it by chance!

I already pay a higher charge for renting the game and then they add that on top of my account. There is a big problem with this and I dont think anyone ever checks their credit card to see that erroneous additional charge on their card.

They said my son returned 2 games late. They say we owe them $119.98 because they can not put the games back into inventory. I do not think they paid that for them when new. And I'm sure they made money off them.

They hired Credit Protection Association to collect the money. So every 2 weeks or so the send a letter saying we owe them money and if we do not settle it could effect my sons credit rating. Them my wife and I get into a fight beacause she thinks I'm not doing anything about it.

Everytime we have recieved a notice, I contact them explaining it to them. Yet every notice says we have not responded. I have called them 3 times, and emailed them 2 times so far. I have called the Blockbuster store 2 times. The games have been returned. How can them charge us this late fee. The say it is not a late fee but that is what it is.

I returned a movie, They didn't log it in. Charged my bank account for the tape which made my account minus. This is not the first time this has happened. I believe [they] are resonsible for this.

My bank charged me $35.00 for over draft and $8.00 a day that it was not paid. Total cost because of blockbusters oversight $112.00.

I am a delegated user on my mother's Blockbuster account. I rented some games with one of my friends a while back, paying with my debit card. They were late and I was charged for them. Big deal. The situation was resolved in a relatively timely manner and I had no major complaints. HOWEVER, during the period between which the refund was distributed to my bank account and the time it actually posted to my bank account, I'm hit with yet another $56.00 charge.

I called customer service to find out that my PARENTS had rented movies and returned them late. They told me that MY debit card had become the Primary Payment Method for said account and that my card was charged for this reason. I informed them that I was never told about this policy, and upon inspection of their current policy, did not find this either. They told me that in order to further discuss the matter, I would have to have my mother contact them about it.

I told them that I have a legal right (my mother is an attorney and also told me this) to tell them that they are no longer authorized to make charges to my account at any time. They told me that my mother would have to make that call and refused to discuss the matter with me any further. What this company did is considered credit card fraud in this country, and most others for that matter. They illegally retained my credit card number and made un-authorized charges on it. I would take this matter to court, but I am merely a poor college student and can't afford it. So I guess that this is my only recourse.

Not only did this cause some hefty expenses, all of which were unexpected, it caused my bank account to go into overdraft by $200.00+, thanks to itemized fees. To make matters worse, rent was due in three days and I had no way of paying it. I now live with my parents, commute 60 miles a day to school, and don't speak with my roommates any longer. Blockbuster ruined my life in this past month, and that's no euphemism.

I had two movies that were past due in returning them. Blockbuster charged my checking account for the movies without ever contacting me. They stated they called twice, but never left a message whereas in the past I have received a message when they were notifying me that a movie was late and needed to be returned. When they charged my account it caused overdraft fees in the amount of $62.00. I returned the movies and received a refund for what they charged me, except they still shorted me $2.66. I contacted the manager of the Livonia store and she simply stated that I signed a contract saying they could charge me WITHOUT notice and they were not going to return to me my overdraft fees.

After renting movies from Blockbuster for over 20 years, this is an absolutey insane way of doing business. The least [they] should be obligated to do is contact someone, AND LEAVE A MESSAGE, notifying them that is is urgent before charging someone fees. In the future I will no longer be renting movies from Blockbuster due to this blatantly inconsiderate policy they stick to like glue. I will take my business elsewhere and will definately inform anyone who rents from Blockbuster what [their] policy may cost them if they are late.

The manager of the store also stated they sent me a card in writing, which I DID NOT RECEIVE, but I received all my other mail. This entire transaction was offensive. My bank was overdrawn due to this charge by blockbuster and my bank charged me $62.00 in overdraft fees.

I rented to video games from them and I was 2-3 days overdue with them and they ended up charging my card that I used to pay for them when renting in the amt of 105.00. No phone call reminders etc they just flat out charged me for the games.

I am a single parent and cant afford that type of pmt and they stated that the refund would take place that nite when i returned the videos but I still have the charge on my card and now have no money till that refund is issued. It is pure laziness of the store or company to not notify you before instantly charging you when there is supose to be no LATE FEES!

My bank acct. showed a debit card transaction for $21.64 on 8-8-8. I had not been to the store in over a week. I disputed the charge with my bank and was advised to discus with the store. The Mgr stated they had my card number on file because 'gave it to them' authorizing charges. Not true. I opened an acct in 1991 with Blockbuster and been patronizing this location for 13 years. I have never signed anything for any merchant to take liberty to use my debit card at their discretion to charge my card. The mgr argued! with me about this calling me indirectly a liar saying "I had given them my card number."

I explained that swiping my card for a transaction does not constitute authorization. This is fraud without me signing an agreement to do so. I told him to take my card number out of their computer file and to charge back my account. Loudly in the store we exchanged words. His demeanor was very inappropriate for his role. In the last six months, I have been grossly mistreated by at least 3 of that stores staff and the service has not been consumer friendly but arrogant. I will be using cash in the future to see if it happens again. If it does, I am filing a formal complaint with the Better Bus. Bur. and the local Dist. Attys office.

Later, I looked on my acct. to find that they had charged back my acct with the exception of a restock fee. I am late all of the time and have always paid any fee that is legitimate and fair. This practice I don't agree with, but understand their premise; however, I should be given a choice by disclosure to go along with such practice as a consumer understanding my rights and their intent. A consumer does not know what transactions are coming or how to cover them without some kind of disclosure.

This practice needs to be cleaned up with some kind of agreement. This type of policy with blockbuster should be in writing. From me being victimized, I can see abuse brewing with the employee using their own discretion and sneaky methods to get card numbers without the consumer knowing it and later swearing it was done properly as such in my case as it happened. This practice needs a written release. It would protect the customer AND Blockbuster to recover their property legally. It would also give the consumer a choice not to participate. No damage was done in this instant, but had my acct not had sufficient funds, it would have cost me an additional $35 in bounced check fees without recourse.

i found out from my bank that on august 6th 2008 a charge was presented for 21.34 from blockbuster video. this in turn caused me an overdraft fee of 22.00. i had not been to blockbuster video store on that day so i went to the store and asked how these charges were presented to my bank and i was told that because i had 3 movies still out ,they could deduct late fees and restocking fees with the credit or debit card that was used when we took out the membership to blockbuster.

i had the 3 movies with me to turn in but because we had purchased the rewards program when we took the membership out i did not realize there would be a fee because we were told that if we purchased the rewards program that would take care of any late fees. i asked them how could they present charges to my bank without my approving it and i was told that the contract we signed said they could do it. i asked for a copy of the contract, because i did not remember signing anything to that effect and i was then told the contract no longer existed because we took our membership out in 2005 and they don't keep contracts but for 3 years.

i said then you illegally presented a charge to my bank because i did not sign a contract with that on there and now you are telling me you can't show me the contract because it no longer exists. the clerk then showed me a blank contract with the area highlighted stating they could deduct late fees and i said but i don't care about a blank contract, i want to see the one i was suppose to sign. they said again they could not show me that one because it no longer existed. i said you are going to pay this overdraft fee. the manager said no, but she showed a credit of 20.00 on my card once i handed them the videos. i said what about the 1.34 still showing and she said that was a re-stocking fee.

i finally got so frustrated and mad that i stormed out and went to my bank and i was told at the bank that blockbuster should be responsible for the overdraft fee since i had not authorized the charge and if they could not provide me a copy of the contract then there was not one. the bank was nice enough to take off the overdraft fee but with the time i spent arguing with these people made me sick. i called the toll free number for customer complaints at blockbuster {and get this} they said because my husband took the account out they could not discuss anything about this account with me, even though i am his wife and authorized user.

i got mad again and said, but you can deduct charges without approval from my husband or myself.

A game was rented and returned overdue. The game was accepted back. A restocking fee was paid, another game and movie was rented. Several movies and games have been rented since. Now I get a bill stating that I have to purchase the game. I called the store spoke to the store rep/supvr and they stated they have been holding the game there for us to come purchase since February.

I explained to them it was returned I paid the restocking fee and have rented since they stated their computer found that it was past the return date and that the game has to be purchased so I need to pick it up.

The economic damage is that they want me to pay for a game they have had returned to them since February and it is now July.

Blockbuster is charging us late fees that we did not incur, for three DVDs that we had returned promptly and before the due date. We had rented the three DVDs on 5/18/2008 and returned them via the drop box on 5/23/2008, one day before the due date. I personally spoke with the store manager, Tony, who refused to give me his surname. Tony said that their system shows the DVDs were returned several weeks past the due date and that they were checked in at past 11 pm on June 17th. He refused to acknowledge that the error could be in the check-in process, i.e., the DVD's were not scanned in on the day they were actually returned in the drop-box, 5/23/08. He remained adamant even when I informed him that I was sure of the date I returned the DVDs, as I had dropped them off on my way out of town on 5/23/08, the day before they were due.

Still insisting that their system was error-free, Tony said he would take off 50% off their late charges and said thats excellent customer service on their part. I told Tony I disagreed, because the fact is I wasnt late at all in returning the DVDs. I wasnt a negligent customer who got hit by a big bill; I was a conscientious customer who did my part and was being charged late fees in error. Tony said he gets cases like mine frequently and that its not good business for him to take off late fees every time. I am amazed that despite the recurrence of such a problem with other customers, Tony still refuses to acknowledge a possible error in his system. I pointed out to Tony that it was against principle for Blockbuster to make me pay any amount of late fees I dont owe; it would be a case of big business running roughshod over an individual.

Tony still refused to change his position, stating over and over again that its just business?. Furthermore, he refused to give us info on whom we can contact above his position to resolve the matter. In parting, I told Tony we are sorry that Blockbuster does not value our longtime relationship and that we will be contesting the charges. The bottom line is, my husband and I did not incur the late fee charges and we are asking Blockbuster to remove them. We are highly offended that the store manager has taken an inflexible position that questions our integrity. I filed a complaint with the Better Business Bureau and on Blockbuster.com today.

I went to rent movies today. They said that I had a balance of $15.09. That I had purchased a movie that was not returned. He said that if I found the movie that I could return it and get a credit. I came back a few hours later and another employee was working and said that they would not credit my credit card. He said that The guy, employee #66527 that told me to bring it back was new and shouldn't have. I was never notified that I even still had the movie to begin with.

My credit card was charged $15.09

Well, this is/was my second go with Blockbuster Online. Needless to say, it just keeps getting worse. The most recent issue is movies just sitting in my queue showing as received at store. Days go by and new movies are not shipped to me. This has been going on for the past 3-4 weeks. I called and told them I would be cancelling my membership before the next billing period begins, but they fixed things and had me satisfied up until just after the new billing had passed. Once they had my next month's payment, it's been back to the same bad and slow service.

I have called the corporate office and they tell me that everything is working the way it should. I asked how do you explain me only getting 3 movies within 6 business days, considering I only live 30 minutes away from the distribution center in Dallas. I am/was on the 2 movies out at a time plan. And every movie I receive gets returned to the store the very next day.

I read their so-called policies, and it states that movies will be shipped by the end of the next business day once a movie has been recorded in the system as being returned. And it also states that applies in most cases.

Blockbuster prospected me by e-mail to return to them after a year by giving me one month free. However they had my credit card on file and when I got my statement they had charged me for it. When asked they said that I had got more movies than what was allowed on the free month plan. This was not told to me, nor should they have sent me in the mail the additional movies if I was not entitled to it.

I did not authorize them to use my credit card for that month since technically I was on a free month. They happened to have my credit card on file and decided to use it. when asked for a refund they told me that they have a no refund policy! They also do not have an executive office to complain to! I am sure they are afraid they would not be able to man the phones. In my opinion Blocbuster is an unethical company.

I had Blockbuster online and had the DVD Highlander the Source. My son had rented the PS3 game Tom Clancy's Rainbow6 Vegas 2 from the local Blockbuster. When I got the email telling me they received the movie back, I realized the error. I had sent the PS3 game to them in the movie jacket. I still had the movie. I immedietly e-mailed Customer Service to tell them of the mix-up and could they please send the PS3 game back to me. The answer was send the movie to them in the next envelope and that they are not responsible for the wrong DVD being sent to them.

I sent another e-mail to them explaining it was their game and could they just send it to the store. They said no,they are not connected and it was slim that they would find it. Needless to say, I cancelled my account. I called the store that I had rented the game from and they said to just wait. I called the store to see if they had received the game or heard from Blockbuster Online and they said no but they have charged my card 60.00 for the game. If I returned it to them before the 16th of July they would refund me the money.

I sent off another e-mail to Blockbuster online and explained that I really needed it back by the 16th and that I sent it to the Rochester Dist Center. I was again told that they are not the same company and that if I havent' received the item by now that I would probably never see it again. So now they have the video game and my 60.00 because I didn't return it What a racket! There must be a law about this. I will never spend another penny in their store or online and will tell everyone.

I am out 60.00 and have really not gotten any customer service from them at all.

I went to Blockbuster store last year may, saw the promotion to register on line, I went to the block buster clerk and gave him my information, fill out the application and tried to see the account creation has been successful, he did not succeed, I went home some other time created account start using their service, which went fine, canceled my service in August, that goes fine as well,

here after one year and two month latter I saw block buster taking money from my account, became suspicious and called customer service, they went on to explain to me the account created by Blockbuster clerk has been active ever since, the problem was he entered the wrong email address, so that is why I couldn't use it, even though I have paid $261.00 so far with out receiving any service for this account,

they are not willing to refund my money. they are willing to give me back only $19.95. Please tell me I could do something about this gross customer abusing practice.

I have sent numerous emails to Blocbuster regarding DVD purchases that I made on May 25, 2008. The purchases online still say In Progress. No one at their company can tell me why or when I will receive my merchandise. I call, and they say they will check into the problem. I send emails, and NO ONE responds. Their business is horrible. I want either my money back or my DVDs. How can they take money from my credit card, and I get NO product? I believe their Customer Service staff is inept!

went to blockbuster in watkinsville,georgia. one employee stocking shelves, another eating subway at the counter and another at a computer. 3 customers waiting for service, when i asked for service, the employee at the computer gave me a dirty look and walked away. so did i. to another rental place, non-blockbuster.

blockbuster lost a customer, again, after 3 years of not going there, i tried again and they still are not a worthy company.

On 04/23/08 I received this e-mail offering a FREE trial to return to blockbuster.com. I then followed the steps as instructed on 04/29/08. I was not given the offered 'free trial', but instead, the amount of $12.83 was taken from my bank account in error by blockbuster. I have been out of town, find I used the service very little and thus, wished simply to cancel it. I was not able to get customer service to correct the error ($12.83). Now a 2nd debit has been taken also on 05/30/2008. All attempts to get BlockBuster's error corrected have proven futile (by calling customer service representatives).

Today, on 06/02/08, I was able to speak with a supervisor finally, who was able to confirm that I was correct and confirmed that his records showed the error made by BlockBuster! Unfortunately: he offered only to issue an additional free-month, as he insisted he was not able to cancel the account and correct the errors made by blockbuster, because his system would consider it a 'refund' and BlockBuster's policy is 'no refunds'. The supervisor stated he agreed I was due the funds and wanted to assist, but that the system in place offers no facility to correct errors made by BlockBuster, only offer some additional length of service.

I find this very troublesome, but I do not blame the customer service representative, as I choose to believe him. Obviously, this leaves me with only two logical conclusions: this is either a fraudulent offer being made by Block Buster done with intent (a choice I have a hard time believing with Blockbuster's previous reputation) or a simple technical error exists in system with no means for even customer service supervisor's to return money taken in error from a customer's account. This is not a 'REFUND' ! This is a request to correct a simple error made by BlockBuster.

I obviously cannot force BlockBuster to correct this situation and due to the small amount of money involved, I have only spent this much of my time due to the principal and hopes to correct a fault. Loss of 25.60 only (so far).

i rented a movie from Blockbuster and the movie didn't work they gave me another copy but when i asked for a free movie for the hassle they treated me like idiot. they even atempted to have me stand there tell the movie started to skip i didnt stand for that i told them i was leaving and took my movie. don't think ill ever go back shouldn't be rude to payin customers

wasted time and gas

Yesterday I went in to return 3 movies, two of which were cartoon movies of Avatar that we rented for a dollar each. My 13 year old son was in the store w/ me and his dad and his brother and I guess his curiosity get the best of him. He noticed the security strip of the same avatar movie he had just rented kept coming out, and he wanted to figure out what was wrong w/ it since we just returned it, but he couldn't. So his dad told him to just take it to the front desk and turn it in. I myself saw him turn it in, and didn't think anything of it.

The next thing I know the clerk goes outside and starts accusing him and his dad of stealing. He said he was going to let it slide this time and that they had flagged our account or something. The thing is he didn't force the security strip off; it kept coming off as he was looking at it. He accused my son of wanting to steal and his dad of trying to help him steal it. This was all happening while I was still inside paying for the video and ice cream we got. It's stupid to even suggest it that his dad would help him steal.

This [upset] his dad off and made my son cry. I've had to tell my son that next time he sees something suspicious; don't try to help, because sometimes it backfires. I imagine this blockbuster has no patience for kids and or has no patience for people of certain race. I returned the movie we rented right then and there and gave them my card to cancel my membership. I will never rent at blockbusters again.

I went to Blockbuster to return a movie I rented. I dropped the movie in the drop-in window and went inside to rent another movie. I spend about 15 minutes looking for a movie to my liking and finally approached the cashier with the new movie. A girl named Ashley assisted me and even offered me other promotions they had. She updated my credit card information and told me I had a movie out. I told her that I recently dropped it in the drop-in window.

She went to check and returned with about 10 other movies. The movie that I returned was not included and called the manager because they could not find it. The manager was very rude to me. He never once greeted me and I did not even get his name because he did not have a name tag on. He said well I don't know what to tell you, the movie is not in this place. I replied it has to be because I just returned it.

Ashley then told me if I wanted to rent the new movie, I had to pay $16.09 which was the price for the movie that was outstanding. I told her I refused to pay for an item that I had returned and walked away. The manager never once proposed any type of solution and basically called me a liar. He tried to charge me for a movie that I returned and I went home empty handed.

I received a call stating a movie was overdue. I believed that the movie in question had already been returned and went to blockbuster to personally let them know this. My family had been going to this Blockbuster for the last 7 years and knew the workers there fairly well, but this day, I did not recognize the lady behind the counter. I explained to her that I believed that I had already returned the movie and asked her to please check her stock. I told her there was a large, white, work truck parked parallel to the business when I dropped off the movie in the morning in the drop box.

Instead of working with me to try to find out what could have possibly happened to the movie, she immediately began to insult me by questioning my integrity and stated that she knew for a fact I never returned the movie. I informed her that she could not possibly know for a fact what I did or did not do. I asked to speak to the manager in which she informed me she was the manager. I then asked her to check her stock again and make sure the movie wasn't overlooked. She again said she knew that the movie had not been returned and that I need to return the money or pay for the movie.

When I told her there was no way I am paying for a movie if it had been returned, she immediately told me to get out of my store and don't come back! I was so flabbergasted by this entire incident and the way in which I was treated I still to this day can't let it go. I don't understand how anyone could hire a manager who acts like this.

Again, for 7 years my family has had nothing but good experiences with this Blockbuster and it took less than 5 minutes, thanks to a manager I had never seen in the 7 years going here, to loose us as a customer. Amazing! These Franchisees are going to run Blockbuster into the ground. I also called to notify Paul, who says he is the owner of the franchisee, at their corporate office, of this experience. The phone is answered with another company name, not Blockbuster and Paul, the owner, is also very unprofessional. I received no apologies. Instead I got, Yes, the situation could have been handled differently BUT there's two sides to every story. In other words, he could care less about me as a customer which explains his manager's attitude. Hollywood Video, here I come!

I came in there one night expecting to be in and out but that didn't happen. The lady was so RUDE. The line wasn't that busy but it still took me almost 15 min to get out the door. I asked the woman named rosemary for help with a movie she was very very NASTY!!!!!!. I will never go there again.

None at all, they just lost a customer.

Blockbuster.com membership charged $10.79 on my credit card on May 4, 2008 without my authorization or knowledge. I have never had one with them and did not want one. I remember getting an email offering a membership which I did not reply to. I called them, they apologized and refunded the money back on my card. When I asked how they got my card number, they only replied that it was through an affiliate website but would not tell me who. I called my credit card company who said it was not fraud so they can do nothing about it.

I feel vunerable now as if someone broke into my home. I do not want to cancel my card over this because whoever gave it away might give the second one away when I replace it. It seems minor but how many people have they done this to and how are they getting the credit card numbers?

I have been with Blockbusteronline for about 9 months now. I have the $17 plan that allows 3 discs at one time. I enjoy renting television series shows such as CSI. Many of these series (which entered the market several years ago) were marked as 'very long wait.' According to Blockbuster, this means that you can wait up to a couple weeks for the DVD. No problem.....well yes there is. I have been waiting over 6 months for some of them and over 3 months for others. This is the whole reason I joined the online deal.

I emailed two weeks ago again about the 'very long wait' and was told again that it means a couple weeks. When I explained I have been waiting for months, I received no replies. Blockbuster also says that you can take your movies back to the local store and trade for new ones.....not really. The local store had the CSI I had been waiting for (why couldnt they mail it to me?) so I tried to trade in another one. I was told that I did not have an account and would have to go to the end of the line and fill out paperwork and provide a credit card? Why would I have I to do all this? I must already have an account because I get the movies in the mail......PLUS, they have my credit card because they make sure to charge each and every month.....Poor customer service at best.

I rented a video from Blockbuster and returned it early. Unknown to me, my children removed the video from the case and lost it. Several weeks later, Blockbuster called and notified me the case was empty. I was surprised and told them I would start looking for it. I could not find it and I notified staff that I would come in within a week or so and repay the loss of the video. Staff told me that would be fine and just to come in a pay at my earliest convenience. I thought I was fine.

The video was only worth $7 and staff and I had discussed my paying for the video. However, the company put a collection against me for this amount which will damage my credit for the next seven years and make it impossible for me to buy the new car I so desperately need. All this over a $7 video I thought I returned on time and made arrangements to pay for. I must emphasize that I was never notified by blockbuster that this was something that was going into collections or that I needed to pay this by a certain date. I thought I could just pay it like any late fee, when I went in to rent my next movie.

My credit rating has now crashed. A collection damages credit for seven years and although my car is broken, I can no longer get a loan to replace it. I have to drive my children around in a car with no AC that breaks down constantly. I also am unable to obtain credit cards or any of the other luxuries that come with a decent credit rating and the worst part is none of this will change for the next seven years.

i canceled my blockbuster account for this month. i payed till April 26th, today is april 22 so in theory my account should still be active and i should have still received a couple of movies in the mail... but i did not. their reason being that they stop sending movies 10 prior to the account ending to save me from getting extra fees!? so basically i just paid for a 1 month of service and only got 20.

i've written several times. they owe me at leas 4 mail rentals and one trade in for this month- i returned my last 2 movies a week ago and only done 2 trade ins this month. i shouldn't have to pay for a full month if i'm not getting a full month of service. 10 days accounts for 30 percent of what i paid.

I rented two DVDs from one store. When I was at another part of town, I passed another store and decided I would see if I could return them there. I went inside and asked the store clerk if I could. He said that would be fine, but that it may take a couple days to deliver it so if the due date was soon, to drop it off at the store directly. As it wasn't due for a while, I dropped it off then with the clerk.

Over three months months later I was notified of a charge on my account for these two DVDs, although I had never received the calls Blockbuster normally sends out when a due date for an unreturned movie was approaching. When I went to the store, they told me they hadn't received these DVDs from over a couple months ago and that I couldn't rent a movie until I paid for the other two DVDs.

So, I left the store, went home and called customer service, who said they had on file that one of the two DVDs was indeed returned. I asked how if one of them made it there, how did the other one not? I am put on hold and they call the store and when they get back on the line with me they said that the store actually did find the second video as well.

Anyhow, a couple days later I go to a different blockbuster and they say there is a hold on my account for one of those two DVDs! I tell them that I resolved that issue a few days prior and to please call the corporate office as they would have that file. He refuses and tells me that I would have to go to the store that put the block on me to resolve the issue!

The lady at the counter says the store manager made a note on my account that they did resolve the situation, but because the second DVD was returned over a month past the due date, and so I was charged the listing price of the DVD. So not only was I consistently inconvenienced by these false charges, but once they were resolved I still had to pay a fine! Needless to say, I refused to pay the fine and switched to Netflix.

Blockbuster changed their rental terms from a refund if returned within 30 days to now issuing only store credit for items kept past the due date. This new policy went into effect on March 13, 2008. On March 1, 2008 I rented a video game from blockbuster. When I went in today to return the game, they told me I would only be issues $64.00 in store credit and not a refund as their policy has changed. I was not informed on March 1st that their rental terms would be changing on March 13th. I normally get several calls when games are late, but this month I did not receive any calls from Blockbuster.

I was returning the game to Blockbuster, because I found it for a cheaper price at Game Stop. When I returned the game, they told me I could no longer receive a refund to my credit card and I had a store credit of $64.00. I told them I wanted to just keep the game then. They told me I could re-rent the game for $7.99 and then purchase it with my store credit. I had to re-rent this game for $7.99 and then they applied my store credit of $64.00. So ultimately I paid $90.00 for a $49.00 video game. I have been a long time, 10 year customer of Blockbuster and have never paid a late fee. I try to stay on top and comply with their policies because I don't want to pay their fees.

Blockbuster is saying I failed to return a DVD. I returned that DVD to the Palo Alto store. Blockbuster is continuing to harass me about this DVD return and is attempting to withdraw funds from my account. I closed my account with Blockbuster for online DVD rentals because of this kind of incompetence. I have attached the email sent to me by a Blockbuster customer care associate.

Hello Patricia, Thanks for contacting BLOCKBUSTER Online Customer Care. Per the terms and conditions of your membership, under the section reading Blockbuster Online Rentals At Time of Cancellation or Termination: All outstanding rentals must be received by Blockbuster Online no later than ten days past the end of the Membership Term. Please note that we have charge your payment card $21.64 for the restocking fee for the DVD we have not received after your account has been inactive. This charge will automatically be refunded once the DVD is checked in. May I ask when did you return the DVD? Please let me know and reply to this email immediately and I will be more than happy to assist you with reviewing and rectifying this issue. Ronaldo Customer Care Associate BLOCKBUSTER Online

Since Dec. 06, I have been charged three times for movies not being returned. Have receipt showing charges have been reversed, but as of yet, have not received credit to my bank account. Have learned to hand off movies to staff - having them acknowledge movie is shown as being returned - but yet the problem still exist. Third charge today 3/14/8.

Movie charged against my bank account. Approximately $40.00 to $50.00.

I used 140 points on My Coke Rewards site to purchase a Blockbuster night, which included two moves, two 20 oz. sodas and one tub of popcorn. When I got to Blockbuster, they would not accept my coupon. Needless to say, I was very very upset. I have sent a very nasty email to Blockbuster as well as My Coke Rewards. The points equal about 14 twelve packs of coke; this is about $42.00. We turned in our Blockbuster pass, and we will never use them again. A couple of years ago we switched from Blockbuster to Netflix. Now I remember why we switched. The company is not customer service friendly at all!

Blockbuster sent me a come-back-to-us for $5.99/month email. I clicked on it to get more details. Next I know, Blockbuster activated my account at the old rate of $24.99 without my consent. I contacted them immediately, no response. Next thing I know, I received 3 rented DVDs in the mail. I contacted them again and finally received a response. Blockbuster promised me that they removed the charges and advised that I return the 3 DVDs at the Crown Valley store for 3 free rentals. I did this, and unfortunately, I wasn't able to return the items until March 1st. I received one phone call from Blockbuster that stated that if I chose to keep the item beyond 30 days, I will be charged full price for each item. And if I chose to return them after 30 days, I will be charged a restocking fees of $1.25 or $1.50 each.

When I attempted to return the item on 3/1/08, the Assistant Manager informed me of yet another policy which I was not aware: They converted the 3 late items to a purchase. The Asst Manager did little to remedy or solve the problem. He gave me instead an 800 number to their corporate office and ask that I contact that number to resolve this problem. I contacted the number he gave; it belongs to some collector agencies. I had past problems with Blockbuster, and I did not want to raise any issues; but this one I felt I must. Could someone please help?

Blockbuster charged me full-price for 3 late items for which their policies were unclear.

On 3/2/08 I rented 1 video and the counter person said that I had a balance of $15.89 and I ask her for what. She said that I had a DVD not return (Blades of Glory). I told her that I did return the DVD and I put it in the drop box. She said to talk to store manager. I did talk to the store manager and told her about the problem on 3/3/08 and she said that they did not have any record of the DVD I had return, but they did recieve the other DVD I borrowed with it. She said that it is reponsibility even if I did drop all 3 DVDs in the drop box. And I told her that, When I dropped all DVDs in the drop box, that's out of my hands. How is it that they got the other DVDs and not the other I borrowed at the same time and returned it all at the same store and same time? I could not believed when she said that they do not make mistakes especially her (Store Manager). I also told her that I will not pay for this outrageous charge. They need to come up a better return policy, and accountable for the returned videos or DVDs.

I have been renting on this blockbuster for years. No problems. And now they are coming up with this outrageous charge. It is completely wrong.

I rented four movies and returned them at 5:15 pm Sunday, 2/17/08. I received an automated computer voice mail Tuesday, 2/18/08 stating that two of the four movies were outstanding and that my account was going to be charged. When I contacted Veronica at the local store to discuss this matter, she rudely cut me off, advising me that she was extremely busy, but that I could call back in one hour after she had had time to see if the movies had been placed back on the shelf without being properly checked in first. Giving the busy Veronica plenty of time to check into the missing movies, I called back three hours later. Veronica informed me that she still had not found time to look for the movies that her store obviously misplaced. When I asked to speak to her manager, Veronica advised me that she was the acting manager. I then asked her who the real manager was and when they would be available.

Veronica abruptly told me that Rudy would be in Thursday--two days later! Then she informed me that my credit card is going to be charged. I have contacted my credit card company and advised them to dispute and refuse any attempted charges from Blockbuster, Inc. I hate this video store company so much! I plan to cancel my membership when this is resolved and will never do business with them again!

Rented four movies and returned them at 5:15 pm Sunday, 2/17/08. I received automated computer voice mail Tuesday, 2/18/08, stating that two of the four movies were outstanding and that my account was going to be charged. When I contacted Veronica at the local store to discuss this matter; she rudely cut me off, advising me that she was extremely busy, but that I could call back in one hour after she had had time to see if the movies had been placed back on the shelf without being properly checked in first. Giving the busy Veronica plenty of time to check into the missing movies, I called back three hours later.

Veronica informed me that she still had not found time to look for the movies that her store obviously misplaced. When I asked to speak to her manager, Veronica advised me that she was the acting manager. I then asked her who the real manager was and when they would be available. Veronica abruptly told me that Rudy would be in Thursday-two days later! Then she informed me that my credit card is going to be charged. I have contacted my credit card company and advised them to dispute and refuse any attempted charges from Blockbuster, Inc. I hate this video store company so much! I plan to cancel my membership when this is resolved and will never do business with them again!

I had my Blockbuster identity stolen. The individuals took $700 in video games from Blockbuster stores in Long Island. I live in Flushing Queens. I made all the calls to take care of this, and after a month I still have $250 taken out of my account. I have called Blockbuster numerous times, and to no one's surprise I get the "we are very sorry"--but I still haven't gotten my money back. I don't know the next turn to make. Please help.

The money was taken out, and I was not able to pay my rent.

I was spoken to very disrespectfully and after trying to just pay for my videos (instead of engaging in a debate) I was told by Caroline that she would not allow me to pay (ie she would no longer serve me or take my money) and after turning to the other gentleman working there, Trevor, was told that he would not do anything either.

I told the manager who apologized and said she would speak to them.

I participated in Blockbusters's movie pass program at a monthly fee--and rented several movies per month constantly exchanging (without cost) the mailed copies for a store copy to watch while we waited for the next mailer. Unbeknown to me, at some point their no late fee policy changed--meaning if we kept the store copy too long (as we often did) the movie was auto sold and charged to my bank account. When we returned the movie, a credit was issued to my bank account...less a restocking charge. I did not realize this change had occurred until it was explained to me when I called to question why my kids were being charged restocking fees in cash. Confused and distrustful of why sometimes fees were charged to my bank account and other times cash was required, I requested an account history back to the effective date of the change of late charge policy. I was not able to cross reference all of the charges and credits with my bank statement, and I tried unsuccessfully for a month to get a copy of MY account history from Blockbuster. I ping-pong'd back and forth between the store, the internet, and their 800 number--which I am convinced is not staffed.

Following the bank's advice, I canceled the debit card in 12/06 which Blockbuster had, in order to block further billing access--ONLY to find that they then 'auto sold' a movie to my 15 year old son's bank account which they just happened to retain on file from when he was required to put up his debit card in OCTOBER 2007 to rent a video game. (No explanation as to why he was ever required to do so--considering he was renting on my account which was always secured with my credit card.) But the end of this story is Blockbuster did not have any authorization to charge his credit card--in Dec 2007. Their action resulted in his account being overdrawn and a $15.00 fee was applied.

I spoke to the store manager who insists he is correct in saying they are authorized to bill charges in 12/07 on a card they entered into their system in 10/07 for anything they want as long as it is attached to my account. It was an unauthorized charge completely unassociated with the one time transaction he engaged in during 10/07. He is a minor, and their business practice is completely illegal. All of the other questionable charges levied both in cash and on my bank account do not reconcile in Blockbusters favor; my efforts to track the charges were ignored.

We are out $29.94 auto bill---$28.61 later credited (movie was returned the same day it auto-billed) plus the $15.00 overdraft incurred by my 15-year-old son due to unauthorized charges on his account.

We have been renting for years . We rent approx. 4 movies every week, and in the last 6 months, one out of every 4 has been damaged. When I return them, I always tell the person on duty the number at which the disk failed. They have had to issue me replacement disks or a credit . With the last rental of 3 movies, one was so bad you could not get it to play longer that just past the introduction. When I returned all the disks, I was told I was flagged on their system and no longer could I return any movies if they are bad or to get a credit. I had to be there for the manager to play the disk in front of me, to prove the disk was bad.

Today when I returned the bad disk, I asked to see the manger. I was told he was not in, and they did not know when he would be there. Result is: you pay your money with Blockbuster, and you take your chances. They do not live up to customer service at all.

The store manager has a sign up for a sale: 5 movies for $20. However, all the movies in the bin are $3.99 each. Wouldn't that make it 5 movies for $19.95? They are making $.05 off every person who purchases 5 movies for $20. On Sunday, January 26, 2008,I was served by employee # 16125, and I asked him to charge me $19.95 instead of $20. He got the store manager to come to the check stand, so I complained to the store manager. He replied by asking, "Is $.05 that important to you? Do you want these movies or not?" So I said no, not if you're going to charge me $20 pre-tax instead of the $19.95 pre-tax that they're worth.

I went ahead and rented the 3 movies I was going to rent, but did not purchase the 5 he was going to charge me $20 for instead of $19.95. Unfortunately, the customer care number is only operating Mon-Fri from 8AM to 5PM, so I couldn't complain to them. I just want other consumers to know that this is unacceptable. Couldn't the store manager just ring each DVD individually at $3.99 each instead of arguing with me to make me pay $20 for all five?

Every consumer purchasing movies from this bin is paying $.05 extra to Blockbuster to purchase movies. I wonder how much money blockbuster is making off of this scam?

I recently set up an account with you to get three free movies online and 5 store exchanges. I received the movies, watched one of them, and decided I wanted to go to the Blockbuster Store located at 8702 Bellaire Blvd, Houston TX 77036. After spending some time searching for my next three moves in the store, I went up to the counter to check them out. The employee by the name of Juan was assisting me. I told him I wanted to trade in the movies I got online for the new ones that I am getting at the store. First he said that would be fine and proceeded to check me out. I am not sure what he did then, but he told me that after checking in my online movies and checking out my in store movies that I owed $7.46. He said that it would be about $2.15 per movie for exchanges in the store. I was very upset because I thought the movies were supposed to be free when I exchange them in store. This is my very first exchange. I informed him that he had his information wrong and that the three movies were suppose to be free. That is what my membership agreement online stated.

He said that blockbuster online and block buster stores were not run by the same company. Then he said no, I mean they are not connected and the district his store is in have different rules. I told him that didn't make any sense and asked for the manager. The manager, Jose, confirmed with Juan by saying their district was different and that he can not manually take off the fee of $2.15 per movie because they would look like they are stealing from the company. I told them, "So it's okay to steal from your customers, and they just smiled at me. I then asked if I pay the amount, can I just get an in-store credit or something, and they said no. After all of this, I decided not to check out and to take my same movies that I received on line, home. They then told me I can't take my movies back because they already scanned them in. It is the property of Blockbusters now. So I got very upset. I went to the store with 3 movies to get 3 more movies for FREE, and came out with none.

Is that how business is done with Blockbuster? I would like a representative to either email or call me. I am very upset with the whole situation and will voice that to all who will listen. I have already sent a letter to the blockbuster store, to the stores' manager Letty, and will send more letters to the corporate office.

I have been a Gold Member from blockbuster and have never had a problem with their service until tonight. I went with my 10 year old son and wife to rent some movies. There were two employees on the night shift, one with the tag name of Kay and another by the name of Andi. I took one movie from the shelf in the wall, and Andi said to me: You can't rent that movie. I politely replied: Why not? She said to me with an attitude: Because its not out until tomorrow; can't you read the sign? (She was referring to a small hand written paper sign). At this point, the other one, Kay, jumped in, saying sarcastically to Andi, "Looks like we are going to have to make bigger signs for some people." Astonished, I looked back at Kay and said to her: Please don't give me an attitude, I'm a customer. And she said, We're not giving you attitude--you're the blind one that can't read the sign! And she turned to Andi and said: Some people are so dumb, I just can't wait to go home.

This really upset me, and I replied, "Wow, you guys really don't know anything about customer service," and I continued browsing what was on the shelves. When it was time to pay, there was no one at the counter. They had me wait about five minutes intentionally, and then Andi showed up to process my order. I said to her, "You guys are making a mistake treating me like this. I'm a Blockbuster Gold Member, and I've always been a good customer spending lots of money in this store." She replied: "Oooooh a Gold Mem-ember, WOW!" I said, "Yes a Gold Mem-ember, and not only that, I will be complaining with your store manager about your sarcasm." She said: "Well Mr. Gold Member you have $7 dollars in late fees, and this is how we make our money, so you have to pay up before I can rent you any of those movies." I said, "Yes, I know and of course I'll pay it, but at any rate this is not how you make your money, but clearly how the company makes it."

Then Andi went on to type in the computer system that I'm a complete [expletive] for other employees to see, when in reality I was the victim of their lack of customer service. I have never been called an [expletive] in my lifetime. And this employee goes on to type it in my Blockbuster Receipt as well! And yes, I have the copy of this receipt, with the word [expletive] typed in and with the blockbuster branding! Talk about proof of a customer being mistreated with verbal abuse!

I feel mistreated with the lack of customer service in this store. I was treated with verbal abuse and sarcasm from two employees in front of my wife and 10 year old son, and have the proof. Three witnesses and a typed blockbuster receipt with the words complete asshole on it. I'm sure these two employees were probably having a bad day and decided to vent it with me, but why should I as the customer have to put up with this?

When I attempted to rent a movie, I was told that I had $65 charge on my account that I had to pay before I was able to rent any movies. I was told that the $65 was a late charge due to games rented on my account. I informed the staff that I never rented any games. The staff informed me that a boy about 12 -14 years old rented the games and returned them late. I had the the store staff verify that I was the only prson on my account and that they had not aurthorized anyone to use my account. I requested that the charges be removed but they told me that they do not routinely verify accounts. That kid use the accounts everyday.

Blockbuster refused to credit my account and forward the bill to a collection agency. I need my account clear of all charges as I did not authorized anyone to have access to my account nor did I authorized Blockbuster the right for anyone to use my account, let alone a minor under the age to 18.

I am being charged for a Spiderman DVD that I returned. I used another Blockbuster in the same town. In over 70 rentals, I do not rent w/o first returning. My record speaks for itself. I have to pay this to keep my credit score which is over 750, from being attacked. I can see why they do not issue return receipts, as they would lose out on a considerable amount of money.

I just got a letter from Credit Protection Association.L.P. Someone who works hard at maintaining her credit score, now I also have to get cable. I have to pay $23.09 for the dvd. I am in the low-income bracket and saved money by not having cable.

I purchased a game for the PS3 console on Saturday 12/1/08, and today took it back as it wasn't suitable for me. They said I can change it. I then looked and asked if there were any racing games for sale. They did not have several that I asked about, but did have Speed Carbon. I wanted it but spent ten minutes looking for the case. The clerk made me pay 30 pounds just for a cd without booklet or case, and these are supposed to be pre-owned games. This is now 14/01/07 and am being charged 30 pounds for a cd when the case has nothing to do with me at all. You can almost get the game brand new for that price. I'm dissatisfied and appalled by the way I have been treated. I even asked him if he could help me find it; he did for one minute then said "You can still have it." I assumed it would include the case and instruction manual which I didn't get.

I feel disgusted and cheated as if they are trying to blame me for taking a case or something. I said that I will BE back for the case in two days. Are they allowed to do this? I thought we were the customers.

I have been renting with Blockbuster for quite a few years and lately, have been running into this problem: I return a movie and somehow it makes it bake on the shelf without getting checked in. Just recently I returned a movie. I know because I always double check the box before returning. Now they say they don't have it, and I owe.

I went searching through the store looking for this particular movie and found some in various places in this store. Blockbuster is so disorganized, it's ridiculous. I know that movie is in that store in the wrong place. They have the nerve to tell me I'm wrong. I know how to rent and return. I was an avid renter. They just lost my business. Blockbuster, no more!

My friend called me today to tell me there is a $150 charge on her account for movies that we rented last week... while she was in town for her husband's funeral. I know I returned these movies. I triple checked to make sure the correct dvd was in each box and that I had all 3 in hand upon returning them when I dropped them in the drop box. Today, I went in to the store and politely asked to speak with a manager or supervisor. The lady, Bernita, said she was in charge for the evening. I explained the situation to her and she started getting huffy with me telling me that she had been on the phone with my friend already and that a dvd had not been returned. I told her I remember returning each movie that was rented and that I would like to resolve this situation. She escalated the situation by smirking at me and talking down to me. She insisted that the credit card on the account was not charged yet and that I need to double check under the seat of my car and around my home.

Instead, I stood firm on the fact that I returned it, and offered to help her look around her counter or on the shelves of the store. She let me look, but I didn't find it. She was nasty to me, insulted my integrity, treated me like I was a complete dolt and interrupted me when I spoke. On multiple occasions I asked her how we could resolve this situation and she just told me to find the video and bring it back--or pay! I asked Bernita if this is a case of her word against mine, she said yes. I then asked if the customer is always wrong... she said, yes. I am never using Blockbuster again. I will take my business elsewhere!

Along with this new headache, now my friend either has to pay for this movie (that neither of us have) or she has to deal with disputing the charge. It's too easy for Blockbuster to always blame the customer and never be at fault. Surely, their return/restocking process is not full-proof! Blockbuster needs to issue receipts for returned movies. That would definitely resolve a lot of disputes.

I'm signed up for Blockbuster's Total Access program which was a monthly fee of $17.99, and increased Aug. 2007 to $24.99. Received an email today Dec. 20, 2007 that this will increase to $34.99 effective my next billing date, Dec. 24.

I pay for a monthly service. This is the second time Blockbuster has given me only 4 days notice of increase. I believe fair practice alone should demand a month's notice. What's worse, this time, there IS no $34.99 plan at their website. My current $24.99 plan is the highest listed, so if you signed up today, you'd have no idea you were going to pay almost 30 percent more right off the bat. I can't look at any more economical plans since none of the price increases coming over the next week are stated there. Isn't there something illegal about this? Shouldn't they be reflecting the true subscription plan prices? Shouldn't a monthly subscriber get a month's notice? What's the law say about this?

I rented a TV series dvd that was on two different dvds from Blockbuster. When I rented season 2, disc two, I found disc one in the disc two case, called store and then returned to switch out the dvds, but the store employee continued to put the incorrect dvd in the wrong case. Several attempts later I just simply switched out the dvds myself. Finally I was able to watch the correct dvd and then returned it. Now I'm getting continuous prerecorded messages that the movie is overdue and fees are being charged to my account. After calling the store I find that the dvd had been returned to the incorrect store--but that shouldn't be a problem since the stores all work with each other.

I'm now totally exasperated with the Blockbuster experience and feel I have plenty of other choices when it comes to renting videos. But my frustration continues since Blockbuster requires me to come into the store to cancel my membership even though I have no desire to go back to a store. Blockbuster doesn't realize that they will have to spend 10 times as much money to ever get me back in the store than they would spend to just keep me with good customer service. Bye bye Blockbuster...who needs ya?

I returned two movies to Blockbuster on Wednesday; I remember distinctly because I bought a gift card then, also. Five days later, Monday, I received a phone call from Blockbuster stating one of the movies was not returned. I asked them to check the other movie in case it had been put in that one by mistake. He sated rudely that the movie was rented, and we owe them money.

I am concerned that this is a common business practice and/or internal problem with Blockbuster and will not rent from Blockbuster again.

I called Blockbuster to inquire about that appeared on my bank statement. I canceled my game pass over a year ago when I returned the games to the store, because my son was spending too much time playing the games. I did not notice until Dec 10, 2007 that Blockbuster Video was still charging me for the game service. When I called to inquire about the $36.74 charge on my debit/credit card, Thresha informed me that they did not have any indication that I had canceled the game service and that the price had gone up for the service several months ago. I stated that my account will show that I had not used the service for over a year. She told me to call back in the morning and speak with Tim.

When I did, I tried to get some additional information from her and stated that I needed the information, since the first time that I canceled the service was not in the database. She handed the telephone to Michelle, and Michelle hung-up the telephone on me. I called back immediately, and Michelle informed me that Thresha did not tell her that I was still discussing the issue with her.

I have been charged for the game service for over a year without using it; therefore, I am out at least $320.00.

I had a Blockbuster gift card which expired, and the manager was supposed to verify that it wasn't used and reload the value back onto the card. She called customer service and was told the wait was 25 min. So I left and came back. In the meantime she hung up the phone, so when I came back she was going to call customer service again. I was very dissatisfied with the treatment at that store. I have never been treated so poorly by a so called manager at a store before. What ever happened to customer service? I will try another Blockbuster store and hope I get treated better.

I am not a customer of Blockbuster, but a former employee. Their treatment of their staff is HORRIBLE. Not only was I berated for my religious beliefs, but I was denied the observance of two very important religious holidays. When I felt spiritually obligated to observe a certian holiday, and INFORMED MY MANAGER of it, I did not show up for a shift and was fired.

I lost my job and now struggle to pay rent. I do not know if I can get a job in time, and now my manager is giving bad references to other potential employers.

My family and I travel about 9 mos. a year and I have never had a problem using my Blockbuster card until the other day. When I was checking out the girl said she needed a credit card to put on file. I said no, I have a Blockbuster account (that I have had for about 15 years) and I have never had to give a credit card number-(obviously except when I first started the account). I have rented movies all across the country weekly for years. She said that this was a franchise and I pointed out that I had been in the week before to this particular store and rented movies on at least 2 occasions and she proceeded to tell me that they had a lot of new employees and maybe they didnt know the policy. I then told her that it was she that had rented me the movies on both occasions and didn't stay long enough to see her reaction. I was so angry I just left. I am through with Blockbuster.

I went into the Blockbuster store and was offered to sign up for the Blockbuster Online Special, which I did try to do. The Blockbuster online account was never established, so I asked them if my account would be charged anyway; they assured me it wouldn't be . My checking account has been charged for the last 5 months even though I have never ever used the service.

Blockbuster says they can only refund up to 3 months, and I should be happy with that because they generally don't give ANY REFUNDS unless it's under extreme conditions. I guess stealing $40.00 from a consumer isn't extreme enough. I'm currently filing a claim against them for the remaining balance in small claims.

I tried to rent a movie at the Blockbuster Elk Grove-Florin Rd. store. I also bought a Rewards membership while I was there. After getting all the way home, I found the movie was not in the case. I immediately returned to the store, and the original clerk, Pearl Miro, had already left. Another clerk gave a receipt which had a credit for the original movie and made an exchange for a different movie. The next day, I returned the exchanged movie in the night drop box. Now, I have received a bill for $4.30 for the original movie not being returned.

When I called and spoke with Pearl Miro, she was extremely rude, unhelpful, and argued-- said I still have the movie and the bill is due no matter what I say. I explained to her again the case was immediately returned and I do not have this 10 year old movie nor would I want to keep the movie for any reason.

I spent time and money to return to the store due to their mistake. The bill notice states this will go to collections if not paid. I want the amount due erased from my account, my account closed, and I want my membership fee returned. I cannot see ever returning to Blockbuster due to this bad experience.

I called the store before going over to see if the movie was in stock. The clerk, Katrina, told me there were 2 in stock. So I drove 6 miles to get the movie and its not on the shelf. I approached Katrina and she said she doesnt know what the movie looks like and if it says it's checked in there's nothing she can do. So I go looking for the movie thinking someone misplaced it and it is still nowhere to be found. I approach Katrina again because I got 2 other movies and she rudely asks me for the movies I was renting and I told her, "in a minute". She then said I was being rude and never offered to help me locate the movies or give me any suggestions or anything. She was very rude and noncomplacent. She then refused service to me and I was unable to rent the movies I wanted

I felt humilated, upset, and sad because I drove 6 miles for a movie that was in stock but the clerk refused to help me. I'll never buy from Blockbuster again. I felt as though my request was not taken serious

I selected 2 video rentals and I refused the offer of paying a fee to rent videos at a plan rate. The clerk rang up the 2 videos I originally wanted. The price was $9 for 2. I hesitated as I wasn't ready to complete the transaction at that price. The clerk did not ask me why I hesitated and continued the transaction. At that point the register drawer was open and I told her that I didn't want both at that price and I told her I wanted only one. She then said the transaction was completed and I could not deny the transaction and get a refund. She said there are no refunds once the transactions are complete. I said that I no longer wanted the transaction and I wanted my money back. I did get upset and I did insist my money back. At this the other clerk stopped what he was doing at the counter and came over to first tell me to calm down, and continued to argue with me. He finally gave me my money back but then insisted I sign the receipt. I placed my card on the counter and said I would no longer conduct business with them as this practice was totally unacceptable to me and I wasn't treated respectfully. The clerk insisted I must sign the receipt and I continued out the door explaining that I would not sign anything from this store. I did have to inform the clerk that the customer was always right and that their business practices were insane! I won't be back in a Blockbuster store ever again. It is poor customer service to tell a patron they can not change their mind in their store.

No physical damage done other than my embarrasment that I had to speak firmly and refuse to leave the store without my refund.

I've tried for 2 years to close my account when in the store, and also I called at least 10 times. Each time they said they would take care of it. I even emailed the corporate office. I just received another bill. I'm living in Mexico now, and the bill was sent here. It's dated 09-15-2007. Please help!

I am out over $200 in a prepaid subscription with Blockbuster.

Blockbuster claims that they never received 2 out of 3 movies I rented. They keep calling me that I owe them for the movies (so far they called about 5 times). It seems impossible to reach them and I only succeeded once. He said he would check the inventory and call me back. He never called. I cannot reach them over the phone. The line is either busy or nobody answers. No message machine either. It's very frustrating and annoying since I cannot even talk to anybody. A lot of wasted time.

My son went to rent and return movies and games. We have "Movie Pass" and "game pass". They advised my son that we could not rent anything because we had failed to return a game when we returned the case. This was three rentals ago, they have a system in place now that when we return items, we hand the new movies/games at the same time we turn in the old rentals. They check the retuned items and then allow you to rent the new item.

We do not have the item. We have money drawn out of our checking every month for both of these "pass" accounts. So even if we had not returned the item, the least that would happen is we would not be able to rent 1 game. We pay quite a fee for the convenience of this type of service and I am completely flabbergasted that they would do this.

I called and they said that we could go ahead and rent, went back down there and they again told us we could not rent, our account had been locked and the manager was the only one that could unlock it. Blockbuster has made a ton of money off of us over the years with late fees and this is just unacceptable.

I rented two movies from Blockbuster Video on the same day. They were both weekly rentals. We watched one movie and then a couple of days later we started to watch the second movie but it skipped, froze, and fast-forwarded through the movie. When I took the movies back to Blockbuster I explained to the girl, who said she was the manager, about not being able to watch the second movie. I asked that they either refund my money or give me another movie to watch.

She said their policy was that I have to bring the movie back within the first couple of hours to get a refund or credit. Now, how could I know that the movie was going to be defective? Was I supposed to rush home and put it in the DVD player immediately in case they rented me a bad movie?

Blockbuster should stand behind their product.

Approx one and a half years ago, I cancelled my movie pass account because I was moving. Once I moved, I opened up an account at the nearby Blockbuster. Little did I know that my previous location continued to bill me $37.44 for the last year and a half. I just caught this error recently and called my credit card to dispute the charges. I then called the old Blockbuster but all they could tell me is "We can't find any account history on you". Of course, they couldn't because I closed the account a year and a half ago!

I was billed for movies that I rented and returned to Blockbuster. The store manager said maybe they were returned to the wrong Blockbuster. We checked at the other Blockbuster to satisfy the manager but knew where we returned the movies.

I wrote to Blockbuster and told them I did not have the movies and therefore could not return them. Further, I told them that I refuse to pay for movies that I don't have.

They answered by sending the bill to collection. They kept telling me that people who claim they returned movies were always mistaken. Blockbuster does not provide people with receipts for returned movies, so customers have no way to protect themselves.

Blockbusters customer service is horrible. I was having trouble getting the DVD's to play on my computer. So I searched forums, the interactual player site and the blockbuster site for advice/help/information. None (that was helpful) was found. So I decided to call blockbuster customer service. They don’t list a phone number on their site, they do however have a poorly organized and useless q&a section and e-mail form that will be answered in around 24 hrs. So I called corporate, I was given a customer support number by an answering service.

I called the customer support number, no one was there. So I called the local store. The manger that I spoke to was condescending, wouldn’t listen to me and said all they could do was cancel my account Nice Please excuse any bad grammar, Im a bit wiped out after spending hrs trying to get hold of a customer service representative from this piece of poo company. p.s. their dvd selection is lacking.

Back in October 06 I rented 2 games from Blockbuster. I thought returned them until I moved and found 1 of the games. On March 18th I went to return it as I thought I originally returned it. The customer serviced rep stated that I owed $67 because I now own the games. I tried to explain to him that I did not know I had the game and I wished to return it. It told me it was to bad and that they do not want the game. I also advised him that I returned the other game and his exact words were "I don't think so". I used to work at block buster I advised him that I know when items are found they can add them back in at the next inventory. As blockbuster states when you return something there is a restocking fee but the rep states they can not do this. He was very rude and had no customer service.

I received a $15 gift certificate some time ago. A few years ago I went to Blockbuster to rent a movie with the certificate and was told I was unable to use it I would have to purchase merchandise. I left. Today I went to Blockbuster with the $15 gift certificate . I was told the certificate expired. How can they take the $15 and use it over the years and then just take it. Once they take the money they are responsible to hold it if it expires I should be able to claim the money. What did they do to earn the money? How can they charge $2 a month? What is the rate of interest? How can this be legal?

I rented video in August 2005 using Monthly pass for around $25. That time the store employee never told me that it will renewed automatically every month. Then a week before one month expired I asked when is my last date for that monthly rental and store employee told me if I not renewed than she told me my last date. After that date I never rented anymore.

Today I found out since August till today Jan 5th they charge my credit card every months. I called them and they told me it renewed automatically every months so that the reason they charged me five months more that it should be when I didn't rent any DVD at all. The store employee told me every employee should told the customer about this automatic renewal, but I know for sure the employee who served me never told me about this automatic renewal. The store manager who can decide I can get refund for that five months not in store tonight. So tomorrow I will asked store manager to refund five charge of $29 per month. I never expected the big chain store will do business this way.

My account was charged with late fees to movies I never rented.($36.40) The 2 people I spoke with at later dates, while renting a movie, said they would clear this up and I would not be charged with late fees, etc. These two movies were shown to have been rented on 9-3-05. We had NO POWER during this time following Hurricaine Katrina. Who would rent movies, when watching them would be impossible!!! How they showed up on my card is beyond me. I have the one and only card and I DID NOT rent the two movies in question!

My 10 year old daughter was given a gift card for $15 a while ago. When she tried to use it today (11/23/05), the manager Bam (?) said there was only $6 left on the card as there is a monthly service charge. For what? Keeping my money each year? I have been a loyal customer for many years and the company would not honor the face value of the gift card. While I did not purchase this particular card, I have purchased many gift cards for others at Blockbuster and was never, ever told of this policy. A 10 year old does not read the small print on the back of the card. This policy is not on the corporate website. I believe this is an intentionally deceptive business practice.

Rented two videos and was told they wer due on Thursday. I returned the videos by Thurday at 11:30. I then recived a notice that the videos were turned in late. Seems that one of the videos was a one day rental. The person of greater knowledge, the Blockbuster employee was wrong in telling me that the Video was a 5-day rental.

I do not know when they changed the video return time from midnight to noon, but I was also unaware of that. When I returned the video, there was a couple in line in front of me that had dropped off their videos on time and were charged a late fee. The late fee was waived for them, but they asked the manager what they could do to aviod this sort of thing happening in the future. They wanted to know if they could bring the video into the store and get a receipt. They were told that they could not because it was not a transaction. They said it damned wure was a transaction if they could be charged for it. Made me wonder how much money the company makes off of late charges.

I paid my Debt on 9-2-00. On 9-19 what I feel is a long enough time for them to inform the Credit Protection Association, L. P. of Dallas TX they sent me a letter letting be know that I had defaulted on the "30 day grace period of the Fair Debt Collection Act. Don't know how I could have if I had paid the debt. They then followed up on that letter on October 11, 2000 with another letter informing me that I was still outstanding. Will NEVER rent from Bockbuster again.

I rented a few videos under the impression from their store advertisements and one sent to our home that the video rental period was for 5 days. When I returned the videos and one game, they tried to hit me up for a $35 late fee. Even though I had previously always paid the late fees, this was highway robbery. I could have bought the videos for the price of the late fee.

We have had many collection letters threatening to report us to the credit bureau. It's been at least a year, and Blockbuster has lost our frequent business to a Hollywood video rental store that's quite a bit further away. Over the years I'm sure this will amount to a significant loss.

The new return policy of Blockbuster Video is a ripoff which they try to pass off as an advantage to the consumer. The so-called 12 hour extension does not exist. I routinely rent movies on Friday evenings and in the past the two-day new releases were due back on Sunday at midnight. With the new "extension" policy, they are now due back on Sundays at noon -- twelve hours less viewing time.

Similarly, the "5-day rental," when taken out on a Friday evening, are now due back on Tuesdays at noon when previously, they weren't due until Wednesday at midnite. I am paying a lot more late fees for keeping tapes out the same amount of time as I did in the past.

The people of Blocbuster should be ashamed of themselves for trying to fool the public in this manner. They actually decresed the rental periods as opposed to extending it. Who do they think they are fooling? They should be investigated for false advertising. I am paying more, and getting less.

In an honest rebuttal to all the complaints that have been filed for public viewing, I would like to reply on behalf of all those poor employees that have to daily deal with customers'... attitudes. I'm a college student just trying to make enough for the rent to go through.

Every day I go to work I have to deal with at least fifteen or more customers who swear that they turned their movies in on time, or that really it was here by that time, or that day. I will admit that we do make mistakes, and most of the policies concerning late fees are not "fair" or even ethical at times but this does not excuse you from taking a little damn responsibility.

Blockbuster receives so many complaints about so many things that many employees are just stuck holding the bag. The woman that ordered the movie and didn't get it after three trips, things happen when you have seven different people working at the store in a day and there isn't enough communication between employees. The man who claims to have turned both movies in. Did he return them to the right store? You wouldn't believe how many movies from other stores get turned into us, or vise versa.

So many customers feel that they should be given exceptions or special discounts or that they really aren't responsible for movies that they return late. Look at the bottom of your darn receipt. It now has the date the movies are due back and the time. Yes, there is a time that movies are due back by. Most people ignore all the signs, inserts and attempts that we, as employees, try to make on the time for returning.

Just once I would like to look a customer in the eye and tell them that I'm aware that they're completely lying to me. Everyday people turn stuff in at ten o'clock at night and claim it was turned in at noon. I really don't know what else to do. Fast food sucks and I'm just trying to pay the rent. Please don't take it out on me if you slack a little, forget, or leave the damn movie in your car. It's not my fault.

I'm under constant emotional stress -- more than "normal" job activities require or have.

Thanks, John, for the view from the other side of the counter. Just out of curiosity, what are you going to do when you finish college?