I signed with this company on April 3, 2010. I could not make the payments any longer due to the fact that I am unemployed, so I called the main office on June 3rd to cancel my policy. I told them that I could not afford this payment at this time and to please not take anymore money out of my checking account. They said no problem and canceled me. I then noticed that they took money out twice in June after the 3rd and then again, three more times in July. I called them to question this and they said the girl never fully canceled me as I requested. They ran my checking account a total of five times in two months, I was hit with five bank fees of thirty five dollars each.
The bank then closed out my account and my car insurance payment lapsed because of these fees. I have a letter from the company stating that I was canceled as per my request on June 3, 2010 and I have bank statements proving all the times they deducted my account without my authorization. I tried to reason with this company to give me back the money I was charged in fees, but they refused. I later found out through a regional manager in their queens office that the manager that was handling my policy was fired. I also was told that the office told the company that I told them to keep running my account.
The home office did not verify this with me, I never even spoke to anyone in that office that was handling my policy and I did not give authorization to continue my policy. When I tried talking to the home office, they told me to talk to Marc **, the office manager, who told them to continue to run my account. But he was fired and they said "well, you have to speak with him". This company is a fraud and they used my checking account without my authorization.
