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Consumer Affairs


Elance

Mountain View, CA


Consumer Complaints & Reviews

Elance abuses Privacy! I have just been informed by a 3rd party that elance released my transaction history! This 3rd party is not a registered user of elacne, there was no subpoena, no warrant and no request from any law enforcement agency but this 3rd party was able to send several well crated emails to elance inquiring about my account, acting as a 3rd party and was able to get access to my transactional history.

Be warned of elance they do NOT protect your privacy.

I joined Elance and paid the $20 monthly fee. I bid on two jobs, was awarded one, and successfully completed that job. The client marked it completed, paid me through Elance's system and left positive feedback. When I next signed in two days later, my Elance account was blocked from viewing any new job postings. I contacted Elance seven times before receiving their response, which was that they had a problem, not with me but with someone else's account. They couldn't tell me the nature of that problem out of privacy concerns, but until the other account holder resolved the problem I could not view any new job postings. Elance did quietly refund my money, but they are refusing to remove the block on my account or adequately explain why it was ever imposed. So two stars because they did refund my money, but what a bizarre way to conduct business. I cannot recommend Elance.


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