World Education Services

World Education Services was totally disappointing. First of all, customer service is ridiculous. The instructions of the phone and e-mail communications contradicted what was on the official website. It took my university's director to call them up so that they listen.

Then they screwed up and did not add all the course credits. Both my self and my university tried to urge them to make corrections, and they couldn't care less. Who blames them? They already had cashed in. Please note my university rates top 5 in the UK. Afterwards, they never replied to my e-mails. And the crappy evaluation not even clarifies US equivalence. I feel short-changed. WES stands for what enormous **.

I had my transcripts evaluated and everything went smoothly. After a few months, I decided to apply for a license for another state and I tried asking them on how to do this because there are some additional reports that I needed. I was willing to pay good money to get this done. I spoke with them on the phone and the lady was hurrying up the conversation and said that she needed to attend to other customers.

The simple question I had has not been answered for months after I contacted them through their contact page 4 more times. They have not responded other than to "go to this page to request additional reports". The problem is that that page does not even give me an option to order the supplement reports that I need. I also have to go to another agency and send in my official transcripts again (which is hard for my case).

This is a company with unprofessional people. If you need simple evaluations, then go with them but do not expect them to respond when you have trouble with their system.

They are very bad for coming up with random excuses regarding documents. They do not make things clear. They do not do anything, yet they charge money in the very beginning. There is no refund policy for making the mistake of choosing them and allowing them the opportunity to get business through me. I wasted so much time and it resulted to mental stress. I also lost money spent on sending documents back and forth to different countries.

I came to USA in the year 2000 and I brought all my transcripts and my bachelor diploma with me; they were translated into the English language and certified for all the necessary institutions in Peru, my country.

In 2002, I requested the World Education services to evaluate my credentials. Their requirements at that moment were to have all documents translated and certified. I emailed the original documents to the WES for the respective evaluation. At that moment, I applied to the Kean University and they received the evaluation from WES, also I receive a copy of that evaluation. A few months ago, I applied to the NCA&T University in North Carolina and I requested a copy of that evaluation, and I received it in a sealed enveloped as it should be.

Today, I tried to request another copy of my evaluation because I am trying to apply to the University of North Carolina in Greensboro; I really was disappointed because the WES disable my option to request another copy. I called the WES customer service to ask why they blocked my option to request another copy, the representative stated that I need to resend the documentation again for evaluation, but this time it needs to be emailed from the university where studied. I understand their policy has been changed because many people falsified documents but this is not my case. If their policy about how they accept the documents has been changed, they should take effect from the moment it was released and should affect the entire document from that date and not backward.

I sent my documents for evaluation in 2002 and they didn't request the document to be sent from the University as a requirement, and that was the reason I emailed them my original documents. My question is why they changed the status of my evaluation if they were already evaluated and which should already be a closed case. They don't state that the documents need to be re-evaluated in any part of the WES webpage.

I ordered a document by document evaluation from WES because my admissions advisor told me that's what I needed.

I obtained a bachelor's degree from Jamaica and WES deemed it non-accredited. I found their evaluation to be invalid so I did my research and found that my credentials were in fact accredited here in the US. I forwarded the information to WES and they claimed that they were re-evaluating my credentials. They kept sending me emails that the product I had ordered was not sufficient for entry in school here and I kept saying no.

Within a week after re-evaluating, they still found my credentials to be non-accredited despite the fact that it was disproven.

All of a sudden, they were basing their decision on the contents of the University Council of Jamaica's website and totally disregarding the proven facts provided on the higher learning website here in the states.

WES is concerned about getting more money for their incompetence than getting to the facts. I called them several times and I was told repeatedly that the only way I can speak with a supervisor is through email. A representative from WES told me that If I had ordered the upgraded product, then the outcome probably would have changed.

I am totally dissatisfied with the way my situation was handled. I find them to be incompetent, unreliable and dishonest. I will not be keeping quiet about this.

I applied for a course by course evaluation in March, 2010 from WES. Was charged $174.00 for the service? The school in my country have already mailed the transcript of records to them (am pretty sure they have received it as the school here already gotten it last Monday- Nov. 29, 2010) but WES website indicates that it is still waiting for my documents. I called once to refund my money but spoke to a very rude lady and was told it is non-refundable. This company has no reason to stay in business as it looks like there are a lot of complaints like mine.

They are taking advantage of immigrants from developing nations. Their staff is very unprofessional. I have spent $461 in the process of having my documents evaluated by WES but since August 2010 when I paid $190 for evaluation of my transcripts, I never got any job done. After missing the Fall enrollment from Morgan University on Baltimore and also missing spring 2011 enrollment because of the delay of the transcripts, I decided to cancel the evaluation process because this company is not clear in its transactions.

I asked them to return my money and my original documents, which were sent directly to them from my undergraduate colleges in Africa. Surprisingly, WES has asked me to pay again $50 for cancelling. Instead of refunding my $261 paid directly to them and $200 paid to DHL for shipments and compensate me for the stress caused, I am asked to pay again. I don't think this can be tolerated in a free nation like the USA. For how long can people be taken for granted? The universities need to be aware that WES is not helpful to people with foreign transcripts enrolling in the universities.

This caused $461 directly spent in the process. I failed to enroll in the university for the year 2010-2011. Lastly, I experienced emotional stress and my plans were disturbed.

I called several times (up to 30 minutes holding). Finally, a rude lady picked up the phone to say that I was still missing the syllabus from the university. When I questioned her why didn't they tell me that since the beginning, she just asked me to request reimbursement of my money by sending a letter. Then without letting me talk, she hung up the phone.

I had a deadline in Broward College to apply for the online nursing program to start in January. I have spent so much time and energy getting ready for the Hesi test, getting documents, adjusting working hours in order to fit into the program, and now I'm out. I couldn't deliver all my documents on time before BCC does the selection.

I sent translated documents from my country of El Salvador to WES to be evaluated. After one month, I checked the status of my order online and found that my order was cancelled. I did not cancel my order. I sent about 6 e-mails to WES asking why my order was cancelled, that they had my money, and that they had my documents. They never replied to my emails. WES is impossible to reach by telephone.

I went into Manhattan to the business location of WES. The security guard in the lobby said that no one can go up to the office without an appointment. I explained my reason for being there to the security guard, who I believe works for the building and not WES. He told me that he was sorry and that he hears complaints just like mine dozens of times every single day. WES stole my money and my documents. Do not use this company!

)could not finish after 30 days and return to our application.

Both of the companies have same mean behaviors: never answer your phone calls or e-mails. It is also very interesting for WES comapny, the phone call waiting time was increased from 6 minutes to 17 minutes or more until you hang up your phone call. If we care about our human rights, we shoudld request Government to invetigate WES's validation and service credibility.

I also feel shame on some US colleges to choose WES and help WES to kill human rights in the United States.

Why do not we see any detail information about WES such as manager or director's names, everybody will understand: they are not doing right things to people so they are afraid to let us know who they are.

Please choose other services or apply for Colleges who doesn't use WES service, or require Colleges to receive your transcripts from your foreign colloge directlly.

I'm from Mexico (and I'm live in Hialeah, Fl) and looking for a legal advise of an agency in NY which provide services for an academic evaluation in my original country. I requested services to this company but so far I didn't receive any document from them, my academic docs were sent to them and they lost, the customer service disappointing, my health condition damaged(neurodermatitis allergies) because I wanted to have this evaluation as request by USCIS. I have to request to another academic agency and pay as extra service.

I wanted to know if my case can be accept and present a law suit or my money back to this agency. This agency has not provide the service that I requested, now I starting to take the choice to starting a billing disputes with my bank for the payment that was already cleared last month.

I have information that was submitted to them, USPS and FedEx deliveries, a delayed notifications from them, there is in fact a several bad experience with customer whit similar cases. As necessary I have to know if this demand is acceptable by myself or as collective demand

The service was paid and so far any document report received from them (probable evidence), as physical condition a neurodermatitis relapse, finally I can lost to USCIS my pending case and the opportunity to continue in US under H1B visa for this defective negligence. Additional info is available, waiting your response

I ordered course-by-course evaluation report in Sep 20, 1994 to World Education Services. They spelled my first name wrong back then, but my school accepted at that time. I need this evaluation report again and called them to change my wrong spelled name to my correct name; however, the customer service didn't want to change it since the document is too old even though my document is in their system. As the result, I need to pay for their service again, which I want to avoid because it costs $160. I would like them to change the name; that is all.