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Laura of Franklin MA (12/31/07)
Very unhappy with Sylvan Learning Center in Franklin. Time and time again I am given promises with no follow through. Today was the final straw. The director Deanna called me at home and asked if I could bring my daughter Natalie in earlier than her scheduled 5:30 because it was New Year's Eve and everyone wanted to leave earlier. I agreed to bring my daughter in at 3:30 and we discussed the Algebra that she was to have started during the last session. We agreed that she needed math assistance more than homework help and so she was to be transferred over to the Algebra program. Today my daughter took a book with her and her teaching was zero. My daughter sat and read a book for a hour and took notes and had no instruction. I was livid when I found this out. I pay $60.00 an hour to have my daughter tutored. If I wanted her to sit and read a book on her own and take notes then I would of kept her home. This also happened the last time she went to Sylvan. I called the teacher Nancy when I got home and she said to me that the Director never told her that she was to begin the Algebra program with Natalie. I asked Nancy why my daughter received zero instruction and she told me that she thought that Natalie was in the homework assistance program. Well if that is true, my daughter did not receive any asssitance. I am going to raise the roof with the corporate office. Sylvan is bad news, don't waste your money. You are better off giving it to a homeless person as it would have more value then paying Sylvan to babysit your child.
Waste of money.
Company is not following through with the tutoring services I was promised.
Connie of Clearwater FL (08/25/07)
Both of my sons were failing in school I went to sylvan to see if they could help. They did not ask me if my children had been tested with learning disabilities, who would have thought of that, then they told me they could get me a loan and it would be tax deductible, well, we went for almost 6 months, did not help them at all, through a family crisis I got my sons counseling through that I found out that one had add, the other adhd, they were put on medication, and what a big turn around. I feel sylvan took adavantage of me and my sons, I signed a contract for 17,000. I am in arrears over this thing, and guess what else never got a tax write off please help
my credit score has plummeted, and what would have happened if I didn't have the family crisis, my boys would have gone and kept going not knowing they had a disability.
Shirley of Backus MN (08/26/06)
I got a Sallie Mae loan from Sylvan Learning Center for math lessons for myself, an adult going back to college. I thought it was a government loan, but it isn't anymore. First it was 6.7% interest, then it was 12%. It did not go to me, it went to them and they helped themselves to paying themselves. My complaint is that they paid themselves for lessons that I did not go to. I called to let them know that I was not coming to the lesson.
I have two complaints, Sallie Mae and Sylvan Learning Center
Paid $400 for loan fees, lost $38 x 23 hours = $874 and money for interest paid since June 2006
Grisel of North Las Vegas, NV (04/23/04)
Yesterday, Thursday, April 22, 2004 (at 1:30pm) I went to Sylvan Learning Resources Inc. to take my PPST Reading test, but the testing centers employee does not allow me to take the test, because my confirmations name was Grisel S***** and my driver licenses name is Grisel ******-*******. Last February 6, 2004, I took the same test, in the same center, with Grisel S****** confirmations name and I presented the same ID.
I paid $130.00 for three PPST tests.
Vivian of Brooklyn NY (11/21/00)
I enrolled my daughter for a summer tutoring program which I prepaid in the amount of 1,495.00. My daughter has a appx. 20 hours worth of classes she has not taken and I kept getting a run around from them to reschedule them. I called and left voice mail the second week of Sept. to reschedule and a week and a half later nobody got back to me. I called repeatedly and go voice mail so I called the corporate office complaints division and spoke to Diana. Then I finally got ahold of Zaidee at the Rego Park office who did not get back to me neither. I finally got fed up with them so I sent them a fax in which I told them that because of their lack of customer service and professionalism I was request a refund for the remaining lessons. No one responded to my fax either. Then I called again and got a hold of Audrey who then told me that Kevin the manager was no longer with their firm. She said she would look into the matter and get back to me. I got a called from her where she apologized and said she would look into the matter futher. She said that she would take care of it and send me a check which should send me a refund and it would take another two weeks which I expected by end of October. When the check didn't arrive I called her back and then she said that she was sorry that no one took care of the matter and she would have the accounting department mail it to me by Friday, Nov. 3 and to call her if I didn't receive it. Then I called her back on Nov. 3th to tell her I hadn't seen it and she said she would call me back. I called her on Nov. 20th and she said that she didn't owe me anything because the agreement said (which no one told me of such a policy) that if my daughter didn't finish the course the price would revert from the discounted price to the original price and thus Sylvan did not owe me anything. It took them 4 months of run around and this goose chase with Keith (who is no longer with them) and ultimately with Audrey. I enrolled my daughter in these classes and paid up front because they convinced me that it was the cheepest way to go. After they didn't even get back to me and my they neglect and disregard I was disgusted with them. I am requesting a reimbursement for the remaining 20 hours. Their service is terrible and I don't want my daughter returning to that establishment.
Bryan Cho of S. Plainfield NJ (03/11/00)
I was to walk in to the center to take the T.O.E.F.L test. When I had arrived with my student i.d. card, and my authorization voucher in order to take the test, the man at the desk told me that i needed my passport, when in the info bulletin that if i did not have a passport, that i could use a school i.d. card, which i had on me at the time. never the less, the man at the desk told us, that if we didn't have the passport, that i could not take the test, and in addition to that, i could not get a refund.
I lost approximatly $100.
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