I have stated to you, it would be fair for you to refund the initial amount of $384.00 for the English composition I and keep the $138.00 plus $99.00 because of the incompetency of Straighterline neglecting to register me in the beginning of the Smarthinking portion of the English course. I have made several calls and emails to your staff in regard to the problems I was having. I first discovered I was not able to go into Smarthinking sometime back in January. I was instructed to remove the pop-up blockers. I removed my pop-up blockers and still had the issue. At a later date, I had a tech double check my pop-up blockers were open to Smarthinking. This was confirmed to me. I attempted to hand my papers in on February 23, 2011 and was unsuccessful. I once again called your staff on this day and was directed to call Smarthinking.
I spoke with I believe a Jeffrey at Smarthinking the next day about 10 minutes before their cut off time. I was given the option to call back in the morning to speak with management or instructed to inform Straighterline of the problem because there was nothing that could be done through Smarthinking. I sent several emails notifying your staff of the issue. Your staff stated they were not able to help me and never once looked through my account to trouble shoot. I noticed in my account with Smarthinking had the Algebra class listed and not the English class. I then called your staff and discussed the problem and what I had discovered. I explained my level of frustration due to the lack of assistance and non-initiative to look into the problem. Your staff then corrected the issue on March 24, 2011 upon my discovery.
I explained the issue to you after your staff informed me through their management (you) would be willing to offer me a free class in the future. I believed this to be presumptuous and non-remedying to the problem at hand. I stated I was told my course would be refunded by your staff verbally. You were verbally apologetic yet unwilling to refund the initial payment while the problem occurred due to the incompetency of Straighterline, not initially enrolling me in Smarthinking at the beginning of the course. To make matters worse, the lack of responsibility to investigate the matter while offering no solution and giving me the run around.
I have completed the course on the April 27th deadline and today is May 9th 2011 and you Mr. ** have not honored any refund. You were willing to offer me a free course which would cost $399.00 and yet you have difficulties refunding me $384.00, and now you have not honored your statements in reference to refunds. I appreciate the convenience of taking the online classes although the professionalism aspect of Straighterline has not been forth coming.
I would like my refund of the initial payment of $384.00. You would be forth coming and responsible to refund my total $621.00 amount paid as you have not completely honored your words. Thank you in advance.
