University of Phoenix

Angie of Ontonagon, MI December 30, 2007

I would never tell anyone to go to this school! My husband and I decided in '05 to go to school. Since day one we have had nothing but problems, from things not being taken care of to overcharging, and I get stuck paying it! I have found out that I took a class that was not on my grad plan, and I failed it and am not too happy right now. My husband is also unhappy because we were billed over 2000.00 for classes he didn't even take! I am honestly considering a lawyer; I have had enough of this school, and I owe for it? So now I am 1 class away from being done, and my husband still has 4; and they wont let him in until the 2000.00 is paid, but we don't owe it! They are a confusing school and never have anything in order or on time. You have to literally hound them to get your records processed! Just a horrible school. I cannot believe they get away with it so much!

They have reported my husband for bad credit for a bill that is not right! My husband owes them for one class which is 800.00 and that is it, not 2000.00! A counselor their decided that my husband was a risk and billed him for classes he removed him from instead of letting him take the class! The counselor lied to us and never did what he told us, and now we owe! So sick of this school!

Richard of Tewksbury, MA December 12, 2007

I attended the University of Phoenix for one on line class. I then had knee surgery. They billed for another class also, and I had to pay back a student loan. I feel that are overcharging and very dishonest.

They reported me to the credit bureau.

Cynthia of York, SC October 31, 2007

I dropped classes from University of Phoenix to attend Saint Leo University. After dropping the classes, I received a bill for 715. I was under the impression that my federal student loan had already paid for those classes. Needing my transcripts, I paid the 715 and sent the 7 transcript fee in August. Neither I, nor Saint Leo's have received my transcripts. I received another letter saying I needed to send another 7 for my transcripts. I have filed a complaint with the Department of Education, Federal Trade Commission, and the accreditation agency. If my loans paid for those classes, I want a refund, and also want my transcripts which I paid for.

As a result, I almost didn't get into Saint Leo's. They waived my transcripts from UOP, and now I'm having to take those classes again (and having to pay for them again with loans) because I don't have the credits from UOP because they never sent the transcripts. This will put a financial hardship on me later (paying for classes twice), and the whole experience has been frustrating.

Monica of North Plainfield, NJ October 23, 2007

I withdrew from University of Phoenix due to fraud and their degrees not being accepted in the states of NY & NJ. Now I am being harassed for a balance of 704. They did get 1,900.

Now they are threatening to place me in collections. I'm a single, struggling parent, needing a decent education to get ahead.

Laura of Alpharetta, GA October 22, 2007

I am a chump who was sucked in by the University of Phoenix pitch. At Phoenix, I knew all credits would transfer, but that's where the romance stopped. I have had no less than six academic counselors on two campuses in the past three years. I can't even tell you how many financial counselors I've had, they seem to change quarterly, and I've never been notified of the changes until I try to contact them. I am now fighting an issue in which my academic counselor forgot to check the status of the Leave of Absence form she recommended I use to cover a break in classes that I didn't want to take in the first place. Now she refuses to return my calls and is hiding behind emails. Because my LOA was not approved, the University dropped me, however they failed to tell me that. My student loan providers wonder why I am not paying my loans. I tell them weekly that I am still a student and have asked the University to report this electronically to them, but the lenders saying the University has yet to report me as a current student. I am 35,000 in debt and still have 7 classes left to graduate.

Lillie of Stockton, CA July 25, 2007

I had to withdraw from class because the learning team would not work with me nor accept me on their team. I had to withdraw a second time because of the same problem I sat in class while I was ostricized and shown total disrespect as the whole class talked about me as if I was not present. I talked with my academic advisor and found that the school will not take any action against the students who did this to me nor make it an issue, I was told by an instructor that I should look at myself.

Heather of Torrance, CA July 25, 2007

I am a current student at UoPHX and it is not easy. You are really on your own reagrding everything from assignments to class choice, financial aid, aid disbursements, academic counseling, instructor questions, tutoring, everything and anything! The education and academic content is pretty good though, but know before you commit that your academic counsler and financial aid contact will change a dozen times and they will not notify you at all and lie to you about why your emails or phone calls have not been returned. You are on your own with them.

The instructors are hard to get a hold of outside of class. Financial aid does not cover your tuition. I owe about 500 bucks every two classes or every two months. It may be an acclerated program, but know that you will not receive any help from administration once you are in. Good luck.

Barbara of Newton, NJ May 27, 2007

My experience was one of the most negative, confusing, and horrible in my life. I enrolled Sept. 2005 in the Criminal Justice program. I cannot tell you how many times my academic and financial advisors were changed; or that I couldn't even reach them. When I saw that the financial aid disbursements were being mishandled, I decided to withdraw. I also started getting billed from a college loan association for loans that I never authorized or approved!

Darrell Ernest Rolstone of Covelo, CA March 4, 2007

After literally hundreds of emails back and forth to arrange my student grants and loans. I started a course without ANY SCREENING for IT skills. My lack of sufficient IT skills became IMMEDIATELY evident and I had to drop out. My 1 unit on the introductory course ended up costing me thousands of dollars!
 

Angela of Whittier, CA February 11, 2007

After the grueling task of registering and applying for financial aide, not to mention also having to agree to attend a different campus (in a city far from my home), I was told that the program that I was interested in was not offered at this campus. In short, a few weeks passed, and my course was to start on Tuesday, and U of P waited until Monday night to call me and tell me that my class had been cancelled! I was fumed!

I had entertained the thought of a different school but had decided to go with U of P and now would be unable to attend the other, due to scheduling.

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