"This is an e-mail re-guarding the situations that have occurred at Everest College Renton, WA from Sept. 2008 - now. First situation happened when our instructor told us, the middle of November 2008, that she was going to be having a major surgery and would be gone for a month. When we all returned to Everest in January 2009 we had our regular instructor for three days, then a substitute came to finish the rest of the week.
From that first week on we had every staff member come in and out of our classroom, asking us what we are supposed to be working on. A staff member (whoever was available) would come in every Friday and give us our tests for the week. This went on for three weeks until we had another instructor come to our rescue and take over our class as our permanent substitute instructor. Which after complaining to the staff for two weeks she then became our permanent instructor. I feel that if it wasn't for her I would have not learned anything because I felt there was no other staff member who cared to teach like she did.
Second situation came about in May 2009, after preparing for externship in April with Career Services, I was told by my coordinator that I had an externship at a dental office in Snoqualmie, WA (2nd week of April). The fourth week in April she notified me that they just hired people, and that she found another site (up the hill).
Two weeks later (in May) she called and told me that the office up the hill has too many extern's and that she would call me back if she found anything else. I get a call from my coordinator (later that week) about 2 PM on a Friday, telling me I need to have an interview or I'll be dropped from school. So, I call my own doctor as instructed by my coordinator to see if he could write me off for an interview, as I told him my progress through-out the school year. Another week went by and I get a call from my coordinator informing me that she found an extern in Everett, WA and that she was going to try and set up an interview.
At the end of next week (beginning of June now) I finally got through to talk with my coordinator on progress with the extern in Everett. My coordinator Informs me that the office had too many bad experiences with the Everett campus, and that I would again be dropped if I didn't have an interview by the end of that day. So, at this point I feel angry because I read (in the contract) that I am guaranteed an extern, but not a job when I signed up for school in Sept 2008.
I felt that they get paid to find our externships so why am I not being informed in a timely manor of what is going on, so I can make arrangements for childcare. More than once I have been put into a situation where I was in need of finding child care immediately, and then I have to run off to try and get into a site in an unrealistic amount of time. So a month and a half goes by and never once had a call from the school about an externship, I called often to try and see why there is such a problem getting the required externship I need to finish school. I called again to get enrolled for an extern at the beginning of July 2009.
My coordinator finds a Chiropractic Office in Kent, WA, I do my interview, and start on July 27th, 2009. I worked for three days, and walk in the office on the fourth day when the Dr. informs me she does not need my help and my coordinator was supposed to notify me the day before. When I got back home to talk with my coordinator she informed me that the Dr. thought Everest was a temp agency. I then go through again being dropped and re-enrolled, but this time I have my old Instructor as my new coordinator. She finds a clinic in Tumwater, WA where I was currently residing. I do my interview with the program manager of the clinic on August 25th, 2009.
She informs me that she needs help in her office cause her front office person was going to be gone for three weeks, and that I needed to train with him for a week before he leaves. Then my new coordinator contacts me to let me know I got the extern site and that I would have to start on a start date. When I call the clinic to start, she says that the date was not going to work for her. Again I sit and wait disappointed that I have no extern like promised. When I get a call from my new coordinator telling me two weeks later the same thing my old coordinator told me, that I was going to be dropped if I didn't do an interview by the end of the day.
Months go by with no phone calls from the school. My family has been involved through the whole situation and has seen how this has affected me emotionally, mentally, physically and financially. I sometimes sit and think about how many students went through the same course after me and have had the same problem or got their externship and are either done or finishing soon. I feel that I am being pushed aside just because I called corporate and made my initial complaint. The staff in Renton seemed to have been quite offended that I exercised my right to call and try to get the ball rolling that I feel the school has dropped. I could have went to another medical type tech school and probably received the education, credits and dedication from the staff to help as promised.
At the beginning of this year on January 4th, 2010 I go into the school to re-enroll again, this time they loose my paper work (I call Cooperate). I talk to my new coordinator to get the ball rolling, I'm told my hours from before won't count, that she will find something and I could start on Jan. 6th, 11th or the 19th (I chose the 19th). I get a message from my new coordinator on the 25th @ 12 PM, telling me that I need to come down to the school that night to get the first day report, address of the site, and MAA folder. I get the message and call her @ 3:30 PM to let her know I had no one to watch my daughter in that short of a notice (as I discussed with her before). My family as I said before has been involved and called my new coordinator concerning the situation.
She said that she went out of her way to get this site to allow me to be there and that no matter what I had to be there and to show up with less than 24 hrs notice, (She knew about start date 3 days prior) that it is my fault if I don't show on Tues. Jan. 26th. Well, I told my new coordinator I could not go in that little of notice, so I didn't go. My new coordinator then called Feb 3rd angry at me telling me I need to put myself first, so I asked when was she notified that I could start, She then replied Jan. 22nd. If I would have found out on the day she was told, then there would have been no problems.
I was dropped again, but this time I did some searching myself and contacted my new coordinator to let her know what I was doing. I was then encouraged to find my own site or a place that I would like to work at on my own. Once I was told that, it seems like they gave up and moved on to new students. I had found a few sites, but one really good site at a clinic 5min. away from my house in Lakewood.
So I re-enrolled March 8th, 2010 when my new coordinator informed me that the school was linked with the clinic and that the Clinic's Student Placement was not impressed with being contacted by students. I also, was told that the clinic required a background check along with a drug test. I went home thinking to myself " If Everest is linked with the clinic then why didn't I have an externship sooner?".
I was contacted March 12th, 2010 by my new coordinator letting me know there was a test I need to take over the weekend online and to be at the clinic on March 15th at 8 a.m.. I took a test on-line and showed up @ the Clinic as instructed. When I got there the Supervisor was unaware that I was supposed to be there, and that she was not informed I was cleared by the clinic's student placement to start yet (so I was sent home).
As of March 17th, 2010 I woke up hoping something good. I call the Clinic's supervisor as discussed with her Monday, she informed me that I was very professional and she would love to have me in her office. But, Unfortunately the clinic's student placement informed her they no longer want to have Everest extern's in they facilities. I then feel very angry, I found my own extern and lost it because of Everest.
I called Corporate Campus Support and left message then he calls me back at 10:25 a.m, Corporate call center (left message), Everest renton (left message), and Corporate Financial (left message). I have contacted the Dean to set up a time to meet with her on March 5th (when I get a flat), we reschedule for the 8th to come inn. Front office staff told me the dean was in a meeting and it would be an hour and a half, and that I could leave her a message to call me (I later called to find out she was never giving the message).
I have called corporate in the past many times and nothing has changed. I'm really disappointed in this college and if I knew what I know now, I would have never wasted my time and money with Everest College (I would have went somewhere else). I see commercials all the time for Everest portraying this fake environment, (I wish it would have went that smooth) but instead my life sits on hold even though there is no pause button. I want to get on with my career and with this holding me back it makes it hard to feel like I am being helped by the school that promises, guarantees, and that I invested in for a career.
Now I'm stuck with debt from student loans. I have requested my money to be returned to me in a timely manor so I can take my career opportunity elsewhere. But, as of April 18th, 2010 nothing has been solved except being told if this is not cleared up by May 15th, 2010 then I loose my chances of a refund and an extern. I can't thank you enough for hearing me and trying to help with this disappointment and maybe saving other people with this problem aswell. "