Chegg.com

I have been using Chegg for the past 2 years and never had a problem. It is well worth renting books for half the price and not being able to sell them back to a campus bookstore for three dollars. Two things that confuse me about people's complaints are: (1) They clearly tell you the due dates for each of your books when you rent them. When you sign into your account, next to each book that you have there is a pink box with the due date in it! The due date should not come as a surprise to anyone ever. (2) The return labels? When you click return and select your books, you are prompted to click on a big box that says "print label". You do not even have to save your original one.

Last semester, I sold them a book that I got at a bookstore and it brought me directly to a page that had a packing slip and shipping label to print. I do not understand what the problem could be with this. As long as you know what you actually want when you click order, there should not be a problem. Put a calender date in your phone or write it down on an actual calendar, but do something rather than forgetting to return them then complaining.

A year ago, I returned a book to Chegg that I had actually bought from another vendor. I realized this as soon as the shipment went out so I called Chegg customer service to ask that the book be returned to me. I spoke to three customer service reps (and I use the term loosely), who said that they would look into it. The book was never returned nor did I receive credit. I let this go because how much time can one spend on repeat calls to the same company? I was willing to let it go but I just received two emails from Chegg telling me that two other books which I should not have returned to them were going to be considered as donations because I did not contact them within 30 days of receiving them. Here's the thing: I screwed up on that. Frankly, I didn't realize that they had been Chegg purchases rather than rentals.

However, why didn't Chegg email me about my error immediately, letting me know that I had the option of having the books returned? They waited five months before alerting me that I could have requested a return within 30 days of sending the books to them. But here's the thing: When I did alert them about a book, nothing was done to return the book or offer me credit. So I called Chegg. My customer service rep told me that there was nothing that could be done because too much time had passed. After a dissatisfying 10 minutes with him, I asked to speak to a supervisor. When Jerry came on, he told me that he could give me credit for the two books because they had waited so long to alert me.

Just as I was asking about credit for the original book I had called about (which Chegg has had the opportunity to rent out twice), the line disconnected. I called back and of course could not get back to Jerry. My new customer service rep went to her supervisor fairly quickly, came back on the line to tell me about crediting my account, but somehow we were disconnected when I asked about my original book. I had given her my name and phone number but I have not received a call from her. Frankly, I'm fine with not receiving the Chegg credit because I will never rent another book from them. You shouldn't either.

So I was told that I could rent books from this company and save some money. Well, I ordered my books on 1/19/11 and did Next Day Air. Well came 1/21/11, I called Chegg and they refunded me my shipping and told me they would reorder my books. On 1/21/11, my books were reordered and I was told they were expedited. Well here it is, 1/25/11, and I still do not have my books. The supervisors promised me that if I did not receive them, I would be refunded my money on 1/24/11. When I called them, I was told that I had to return the books that I do not have before I could get the refund. The lady supervisor that I talked to mailed out the books again on 1/25/11 and told me I would get them on 1/26/11. **!

I have been waiting on my books since I first ordered them and they refused to refund my money until they get the books back. I will never ever use their services again. I'm still waiting on my refund from the 1/21/11 and it was not even posted for some apparent reason. Every place that I have made return on my card shows that it was being returned except for my order from Chegg. I will return their books when I get my refund. Please people, look into this company before you purchase your books. I talked to 12 representatives, with 5 being supervisors. Never again.

Chegg charged me an "extension fee" for not getting my books to them on time. The thing is they never warn you. They send you numerous emails which all look like ads. None of them directly address me as a consumer or have any language that warns you that time is running out. The only time I received such courtesy is when they told me my card was charged the fee, when time had already run out. They called and left a message telling me I could return my books to the campus bookstore. In that message they did not say, "get them to us by such and such date or else a fee will be charged to your account".

This is a shady way to collect fees. I have no doubt it is in the fine print, and this is how their company collects fees, they do not have any kind of courtesy to warn someone that they are getting close to a due date. They just charge you the fee and tell you it is non-refundable. I'm very dissatisfied.

I have used Chegg very happily for 3 years for textbooks for my two college students. 1 daughter lost a textbook which we were charged for. It was a totally appropriate action. This semester our books were supposed to be postmarked December 17, one day after the semester ended. On Sunday, December 19, Chegg charged our card nearly $700 for book purchases! We had a thank you for your purchase email stating our account would be credited after they received the books as long as it was before December 25.

The books got there on the 22nd, we were then told the refund would take 3 to 5 days. $700 was falsely removed for our bank account Christmas week. How would this affect most people? We have used Chegg for years. I recommend Chegg to many others (I work in a library) but we will no longer use Chegg and will tell others to beware. Merry Christmas from Chegg?

I rented two books and because of the bad weather in California, I returned them one day late. I was charged almost $30 for a late fee for both books for being late one day. Claudette, the customer service rep, was no help at all. I believe this is an excessive fee and their policy needs to be reviewed and changed based on each client's circumstances.

Rented two books, one specifically to include access code per their own description onsite. Ended up not using the code, returned it for supposed refund and then they claim that since they are not the publisher they can't guarantee code will be included so can't credit for the unopened code. This is not a matter of I didn't read their description or policy, it was stated in their listing and again confirmed in their email receipt to me. Since they won't credit as per their own policy, I asked that the code packet be returned and they won't do that either. They simply re-rent it at full price since it was never opened.

I placed an order for an Intermediate Accounting text book with the ISBN **, the title is INTERMEDIATE ACCOUNTING-W/WILEYPLUS. WileyPlus is the homework system/registration code. When the text arrived the spine was completely broken and there was no registration code included. I immediately called customer service - they obviously deal with this issue repeatedly as she clearly responded with a memorized stock paragraph - apparently their return policy states supplemental materials are not guaranteed - and in fact if the customer service representative is to be taken at her word are actually never even included at all.

Although this information IS included in the return policy it was NOT listed clearly when I rented the book. The customer service associate was not at all considerate or helpful. The entire transaction felt shady and manipulative. It is not difficult or outrageous to verify if a registration card is included in an order - the customer service representatives attitude implied I had asked if they were going to read the book to me after I received it. I even asked if it was possible for them to ship a registration code separately - that's when she responded with "we don't even have the registration codes. " If the registration code is included in the title and the ISBN it should be included with the rental or not available for rent. The associate (after 2 more calls) offered to refund my shipping - I will be surprised if it is actually refunded. No one with Chegg was apologetic.

I am amazed that people had such issues with Chegg.com. I have been using Chegg and had nothing but satisfactory experience. Reading the complaints, I see people complaining about their own errors and how chegg responded to them. There policies are clearly listed on the website. How about don't be irresponsible and lose your return label, or how about returning your book on time. Account for the shipping time, these things are easy. As far as the code, I use one every time and it has always worked. Those codes are from chegg champions who are actually college students who have signed up for an incentive program, so why would they not work? Read things before you buy and make sure you can follow the terms.

On June 9, 2010, I placed an order for a book. One hour later, on the same day, I called to ask them to cancel my order. The man I talked to said it had already been processed and I would have to send it back when I received the book. A week later on June 13, I sent my book back through UPS. I waited and waited for an email saying my book was received. I finally contacted UPS and they said my book was received on June 21.

I contacted Chegg three times from June 21 to July 8. Each time, I was told my book has been received, the issue was escalated further, and I would receive a full refund, minus the cost of shipping ($5). Today, July 13, I have still not received an email about my book being received and their website shows I still have to return the book. This was my very first problem with Chegg in the year I have done business with them. After this mess gets resolved, if ever, I am never going back to their website or order another book from them again.

They have outstanding customer service. This is one of the best companies I have dealt with. I will recommend them to anybody. It works great if you plan ahead. The consequences were that I got my books on time and saved a ton of money. I had no issues returning them.

This complaint is regards to a textbook ordered on 6/24/10 with "Next Day Air". Today is Monday June 28th approximately 3:30pm and it still has not arrived. I had specifically ordered this book with Next Day Air, because I needed it promptly. I expected to get the textbook either on Friday or Saturday (6/25, 6/26). Only after I completed my order did I get a confirmation saying that I would get the book either on 6/28 or 6/29. You must agree that "Next Day Air" does not denote this kind of delivery and, because of Chegg policy there was no way to cancel an order even immediately after placing it.

After contacting UPS about my package, I further learned that what Chegg supplies is not "Next Day Air", but "Next Day Air SAVER", which is the difference between getting a package either in the morning or up to 7PM. Another important distinction is that "Next Day Air SAVER" does not deliver on Saturdays, while "Next Day Air" does deliver on Saturdays. Chegg, unfortunately does not make this discrepancy clear to its customers. If this information had been readily available I would not have paid $15.99 for a book that has taken over 4-5 days to receive.

A further look at Chegg's shipping policy shows the rates and amount of time it will take. For every shipping method, it states however many "business days" it will take, but for "Next Day Air" is states "next day". I think this is not only very misleading, but also untrue. Chegg ships "Next Day Air SAVER." It was a waste of money to have a shipped at this rate. I also was not able to do my homework, because of the late arrival.

This is not the first problem I have had with Chegg. I began renting from Chegg.com, because I believed it to be a reputable company with many "satisfied" customers, many being students like myself. In the past 1. I have had to wait 2 months to get my Chegg debit cash cards even after I complained and had emails saying it would arrive in "5 days". 2. Later when I tried to transfer that money into my regular checking account from the Chegg website, Chegg only transfered one debit card (the smaller amount) and not the other. 3. I have also had books sent to me that are readable, but have been saturated with water stains and ripples throughout the whole book(when Chegg clearly states that they only "buy" books that DO NOT have water stains.)

The books returned were 5 days late. Total weight 6.9lbs. They were sent out in ups drop box on June 19,2010. They received the books back and cancel but I still rec'd bank fees of $140.00. Then on 6/24/2010, which showed on 6/25/2010, they charged my account again for $323.75--incurring $70.00 in overdraft fees. i called again customer service and was told they do not have the books only one and that does not weigh 6.9 lbs. This is fraud , as they now have the books and my money and will only give chegg credit for $161.

My son lost his retrun slip and tried to talk to the customer service and they pretty much told him that there was nothing that they could do for him and charged his account almost 500 dollars causing him an overdraft with his rent due. I am filing a complaint with the BBB. I hope everyone else is doing this and I am also trying to spread the word. if anyone has any suggestions on this contact me. I do not want any other child to go through what my son is going through. It has severely depressed him and put him in a very bad situation.

I have a book I was Charger $89 for that was never shipped or refunded. Am calling an attorney and will give 1 online review per day at different internet sites until this issue is resolved I called 3 times prior to cancelling order... never refunded... never shipped. Trying to use "it's a hassle for most people to pursue it" as a means of theft. I was to be a return customer until this theft occurred ... and customer service was no service and can do nothing but have a rep "call within 24 hours". I HAVE NEVER RECEIVED A RETURN CALL FROM Chegg !!

WORST CUSTOMER SERVICE EVER! CHEGG is hands down the the WORST COMPANY I have ever used. 3 wrong books sent, with 8 totally unhelpful calls to customer service -- and no call backs from the supervisor who I was told would call me. I have NEVER been rude to anyone before but they still haven't called me back, I still have wrong book, and this morning I am so ****** I was pretty rude to the CR person who STILL wouldn't let me talk to a supervisor after a week of this. There is nowhere to get a phone number for them on their site, you have to search 1-800 info just to find them, they are just horrible!

This company is horrible to deal with! I had nothing but problems when it came time to use my chegg debit card. First they never sent it and I had to call to confirm receipt of my returned book. Then they sent me the card and when I went to use it the amount was decreased by $2 and they told me I had to call visa to complain! That was on the live chat after I called the customer service line who told me they could not help me over the phone. That is a number they dont easily give out either as you have to go to the website and enter a bunch of info just to get it! This compnay is just out to rip people off

I was unable to sell one of my textbooks back to my school because we no longer use that textbook on my campus, so I decided to try selling it online for the first time ever with Chegg.com. When I put in the ISBN# for my book, I was quoted an amount of approximately $71.00. So, I packed up the book and CD that came with it and mailed it within a week, and waited to hear from the company as stated on their website.

However, I never received an email or a letter in the mail stating that my book was received by Chegg.com or when I would be receiving my check. So, I contacted the live chat service, and the representative stated that they had received my book (but notice they did NOT contact me as they stated they would when I received my quote), but I would only be getting about $30.00 for it because the book had a different ISBN# than the one I had received the quote for. When I asked him how that could be possible because when I put in the ISBN# a picture and description of my book came up, he stated that I sent in a book WITHOUT the CD which is grossly untrue!

Because my quote had magically decreased by an amount of $40.00, I put in a request to have my book AND CD returned to me. He claimed that they had no record of receiving the CD included with the book, but I informed him that if I received my book back without my CD they would be hearing from me again. I am now awaiting the return of my book and CD. I do not recommend doing business with this company. I wish I had found this web page before taking my chances with them. They have terrible customer service, and their representatives give mixed information. I also noticed that they do not keep any documentation of the transactions conducted with them, because I have no paper trail of the book that I sold to them on my account. They have horrible business habits and I will NEVER USED THEIR SERVICES AGAIN! Do NOT conduct business with this company!!!

I had to sell my textbooks. When I realized my campus bookstore was going to give me virtually nothing for my textbooks, I hopped online and found Chegg.com. They quoted me the highest buyback compared to other websites and they offered free shipping. So I print out the packaging slip, prepaid postage, packed and shipped my books. A week later, I got an email and it stated I would only receive $30 less than what was stated. I talked to their representative, Eri, and she said the condition of my books were not what they thought it would be. The books I sold were all new, straight from the manufacturer. There was never a need for them and it just sat in the box. I couldn't send it back because it was past its return policy so my next option was to sell it. Eri said it was not new because it wasn't shrink wrapped. I told her not all textbooks come shrink wrapped and asked if it's their policy that if a book wasn't shrink wrapped, that it would be considered used. She said yes. Then she went on to say that if the book is almost brand new that they would consider it as brand new. Are you confused yet?

First they tell me if it's not shrink wrapped then it's not considered new. Then they tell me if I think it's almost brand new that they would consider it brand new even though it's not shrink wrapped. I also inquired about a coupon I entered and they accepted, which would get me another $5, but they said they have no record of it. Yeah, right, then why would their system accept it? I told them if it was accepted, then they would find it in their system. After going back and forth on this issue, Eri went ahead and did me a "courtesy" of approving the $5. She told me it would take 1-3 business days to process and expect it to arrive via mail, but it's now 1 month and I haven't received it. I Googled "Chegg rip-off" and found this website. Consumers watch out.

In Aug 09, I rented books from Chegg.com. Upon completion of my course, when I returned the books, I was issued a VISA Debit Card from Chegg for returning my books through a program called: Cash Back Guarantee Textbooks Received. Copied from email: (Hello Sylvia, thanks for taking advantage of the Chegg Cash Back Guarantee program. We have processed your textbooks and the details are included below for your reference. If you chose to receive payment via Chegg credit, it will post to your account immediately. If you chose to receive a Check, it will be mailed within 7 business days to the address you provided).

Because of this, when I registered for my next semester, I once again rented books from Chegg.com, Expecting to receive the same cash back guarantee when I again returned my books. I received an email, that had an amount listed just like previous email, but when I didn't receive a check, I contacted Chegg.com by phone. I was promised that someone would resolve this issue and call me. This was in Jan 10. As of yet, I have not received a response. I sent emails, phone calls (at least 3), and each time was promised someone would get back with me to resolve this issue. They have failed to do so.

I am out the amount of money I would have received back through their program. I was told that their policy changed; my question is, isn't there some type of obligation to consumers who do business with you, to be notified upon changes, before they enter into a new agreement? Thanks for your attention to this matter.

Update to my last consumer complaint report. On Feb. 6th, I received yet another mail from Chegg stating that they are going to automatically charge my bank account for further book rental fees. Today it is the 7th, and Chegg has yet to close out my account. As I stated in my previous post, that this was the 8th phone call and the 8th Chegg manager who claimed they would be closing out my account and marking my books as purchased! Somehow, I think they will continue to harass me for more rental fees, even though they stated the books are supposed to be marked as purchased and officially mine to own! I think we should hire an attorney for a class action suit against Chegg, as I am sure that they have caused extreme emotional distress to other people as well!

In the summer of 2009, I rented 1 medical terminology book and 1 physiology book from Chegg. I continued to rent the books in the hope I could rent to own the books. Because I had already paid more than the value of the books by December 2009, and due to a misunderstanding about renting to own my books to own, I was informed by one of Chegg managers in Dec.2009 that they would make an exception and close my account and mark the books as purchased.

The customer service agent did not follow through, and I received yet another email and phone call telling me my books were over due and my account would be charged for further rental fees. I called Chegg again and asked why my account had not been closed and the books marked as purchased. I was told by this agent that she would take care of it.

About two weeks ago, I had more money taken from my account for, yet, more rental fees on the books. I called Chegg again and talked to Guadalupe customer service agent and Corinne a manager. I was informed that they would be closing my account and marking my books as purchased, but they did not, because Feb 1, 2010, I received yet another email telling me my books were over due, and I would be charged rental or late fees if I did not return the books. Feb. 2, 2010, I called Chegg for the 7th time and a Jamaican manager stated, she would personally deal with my account and closing it out. I was informed she would email me a statement stating my account is closed and the books are now marked as purchased.

I have not received that statement as of yet. Feb. 3, I received a call from a woman at Chegg telling me that my books have not as of yet been marked as purchased, but they are in the process. I have now had to call my banks and claim fraud, plus also place blocks against Chegg charging my bank credit cards again, in fact, I have cancelled my bank credit cards! This is truly an inconvenience. Do I think that Chegg will close my account as stated for the 8th time. No, no and no! I will probably get, yet, more email telling me my books are over due and bank credit cards are going to be charged yet again, but I am lucky I have cancelled them. I should actually sue Chegg for the mental anguish. I have been beating my head against the wall trying to get them to finally close my account as 8 customer service agents and managers told me they would, but have thus far not done it!

Next time, I will just take out a loan to buy my books from my local book store. I have never experienced such horrible customer service in my entire life! Stay tuned, as I may have to come back here yet, again in 2-3 days to tell you that Chegg has not closed my account or marked my books as purchased.

My daughter sold her college text books to Chegg because they offered free shipping and good prices. The problem is that once they receive your text books, you wait weeks - month for the payment in return. Many of these college students are relying on the return to help pay for new books they need! After 2 weeks of waiting, we e-mailed customer service and were given a story that there was a delay in payment. Another week went by and still the same story, blaming the US Postal system, and saying they would look in to it. After countless correspondence with them we still have no answer and no payment! They won't even confirm if payment was ever sent. What a farce! They have her books, she has nothing and to date is screwed!

We ordered a college book that came with a guarantee to be delivered on a given date. When it did not arrive I called customer service, they used the word "guaranteed" again, that it would come the next day and, again, it didn't. I asked what the guarantee meant and there was no answer. No tracking information was available and 4 days after the guaranteed date, I was told the book had to be reordered. I would have appreciated it if they were honest from the start and told me they were unable to get the book.

I bought my books 2 weeks prior before school starting. I order 3 books. 1(English) was shipped separately from the other two. I received the one and one of the others is out of the second shipment fairly fast. I then checked the status of my 3rd book that was supposed to be shipped in the 2nd order and it said it was delivered. I was like the ** it was. So, I called customer service and they gave me some ** about how that just means the information was delivered to the 3rd party company.

My book was suppose to have been here at my house 3 days ago. I call everyday to harass the customer service. The lady at the customer service told me to borrow one of my friends book and just photo copy the pages I need until my book comes. No, thanks I said. I would like my book so I can do my homework. I have never had this much problem with anything or anyone. This is ridiculous. Finally, don't rent from Chegg.com at all! They don't care about their customers and have poor communication skills.

I have been very pleased with Chegg's service and am getting ready to rent next semester's books from them. Chegg also buys used books. I got around $40-50 per book which was MUCH higher than I could get from the college bookstore or even by selling on Amazon.

Chegg keeps changing their policy on book sell backs. "new" books, when you see it should have no indications of use, wear, tear, marks inside or out. However, when I ship my new, never used books, propoerly packed, I almost always get only 80% of the price they quoted. When I called customer service, they said "new" had to be shrink wrapped. I sent 2 books in original shrink wrapped, same problem. I had customer service track the books, and they said they would try to look up the check-in books (how this could happen, I don't know) but, in fact, nothing came of it. It's one of the worst sites for book buyback.

I rented a book from Chegg.com. They sent out the wrong book and didn't bother to notify me of their mistake. It wasn't until the book came did I finally notice the mess up, and by that time as long as it took the book to get to me, it was too late to order again before my class started. I called their customer service to inform them about it and the lady was so rude! All she said was oh yeah they sent you the really wrong book. No apology or anything. I asked her what exactly they were going to do to fix their mistake and she said "well we issued a refund so if you want the correct book you need to order again." Most companies when they make a mistake like that would at least offer to ship it faster free of charge or something. This company could careless about their customers. I will never rent from them again and I will make sure to tell all of my other friends in college not to use them either after the way they handled the situation.

so chegg.com would not rip off any more naive student.

I have always ordered from Chegg since day one, yet last month, I went to order a Stats book and was told they had none in stock. I called and was told that all the books are rented out, but to check back at 3:00 on Friday because 2 are expected back by then and should be logged in as available. I asked if they planned on ordering more so that they can fulfill our orders. She said she's let her manager know that there are 30 students who will be looking to rent from Chegg. I then checked back several days later and was still given "currently unavailable". I called once again to see if they can tell me when they plan on getting more in (as they all have due dates). I was told it was impossible to tell.

I asked if someone had contacted the publisher in order to buy more books. I was told no. I then found another student who was willing to sell her book to me, so I went into Chegg.com to added the books number to see how much they would buy the book from. Much to my surprise, CHEGG.COM WAS NOT INTERESTED in buying any more books (even tho they didn't have enough to rent out).

I called them on that and they said "oh, the publisher is in the middle of publishing an updated one, therefore these will be obsolete and unrentable soon enough."

I understood their logic, but has since found out that the book they currently do not have enough copies of is a rather new edition. They still do not have enough books to rent, they are not interested in buying them back from students BUT they will sell you one AT FULL PRICE with the option of you returning the new one AND GETTING LESS MONEY BACK.

I DON'T GET IT. I E-mailed them concerns in the hopes that someone will reply with an 1/2 way intelligent response so that they can keep me as a customer (and the other 29 students in my class)... AND they did respond, but their response was. It looks like you have already received a response via the phone.

I've now decided to rent my books from www.campusbookrentals.com and have had no problems.

I have ordered several times from Chegg, and nearly every time, I have had fine service with no problems. But one time, one of my books never came. I emailed customer service several times, and would get canned responses, or responses asking for more information, like the ISBN of the book. Then, nothing. I was somewhat lax about contacting them, as it turned out I didn't actually need the book for the class. But eventually I called to say that my finals were in a few weeks, and I still hadn't received either the book or a refund. I was issued a full refund check in the mail. All in all, not horrible, but I wish they would be a bit more helpful and responsive by email.

I ordered 3 used texts from Chegg online at a good price. The books had the accompanying lab named right on the title and the other book said it had the Quickbooks CD which when rec'd and opened had a new looking CD to load Quick Books with a license number etc.

Well the one book had no lab, I had homework due, called Chegg and was told that they have a disclaimer in small writing that used book's assesories May not work. We had to order overnight from another company. Now today I am trying to load the QuickBooks and am getting a licensing error.

I again called Chegg and got a supervisor who was not sympathetic at all only offered to send us a return label. Again he said Accessories may not work on used books. I asked him since he was in the business of renting used books, and apparently none of the accessories such as labs and cd's work, why is he even selling these books?

I asked him isn't he inundated with angry students [like me] who is missing crucial assignments while I am ordering books and accessories that work from other companies? He said most students just want used books and don't use accessories. [I know this is not true, you can do homework involving QuickBooks without downloading the disc.]

So basically this company is renting useless books and causing Student's GPA's to go down through their false advertising. If the books title and label say that the accessory is included, it should be included and work perfectly.

I will never order from Chegg.com again and discourage anyone from doing so. They don't care about their students. Dave D. bordered upon rude he was so glib and non caring.

I placed an order on August 29, 2008. Most of my books arrived in a timely fashion, but a book for a class that I had dropped took over two weeks to arrive. I sent the book back the day after I received it,which was September 19th. I was told that my refund would take a few weeks to process, so I waited until November 9th to contact them. I did not receive a response, so I contacted them again on November 19th.

November 20th, I received an email saying my refund has been processed, and should be reflected on my credit card account in 3-4 business days. My statement indicated I never received the refund. I contacted Chegg again on December 23rd, and was told that they never processed the refund, and that they would have to mail a check, which they planned to mail on Monday December 29th. I contacted them again on January 5th, and now they say it will take a few weeks. I have no job, and I really need the $60.

They have been unapologetic, and nobody seems to care. I have been late on my car payment, and I was $50 short. Now I have $40 in late fees, which I would not have incurred if Chegg had processed my return two months ago, when the said they would.

I now owe $40 in late fees to my car loan. I have wasted countless hours dealing with the incompetent people in Chegg's customer service department.