Festival Cleaners

Alexandria, VA

Dmitriy of Alexandria (6/21/03):
I gave them a silk tie to dry clean because it had an ink spot. When I picked it up, the spot was gone, but the tie was completely torn on the back, and looked like it was just taken out of a garbage bin. When I complained, the person who claimed she was the manager of the store was extremely rude, said the tie was like that when I gave it to them, refused to do anything about it and said I would have to pay them if I wanted them to fix it. She refused to give any numbers to reach the owner of the store.

The tie was about two years old, was bought for about $80. I have not checked the repair cost, but I do not believe it can be effectively restored.

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