Complain about a product or service

Industrial Chem Labs

55 G Brooks Ave, Deer Park, NY

Mary of Spokane WA (6/12/03):
Industrial Chem Labs is a telemarketing agency that contacted my company and offered us 25lbs of their industrial sewer cleaner for $128.00. I issued a po# for that order. Later, I received a call from the salesman George Young who said that the shipment was damaged and he was sending another out. This was fine and we received the 25 lbs. of product for $128.61.

About a month later the company sent me 100 lbs. more of the product but I did not order this. They attempted to use the same po#. This time they bill was $468.92 on a different invoice. Our company contacted George Young and I monitored the conversation. Mr. Young claimed that he our company gave the go ahead to ship this 100 lbs. of product when he called and told us he ws shipping more product because the original shipment had been damaged. Mr. Young denied that any product was ever damaged and that we were simply ordering more product which is completely untrue.

A supervisor was then put on the phone, a Mr. Paul Hayes. Mr. Hayes thought that we should try to sell his product rather than return the product. Our company is not in sales and has no use for this much product. We simply requested a UPS return tag so that we could return the product. The only options that Mr. Hayes allowed us was too either pay $468.92 for the product we did not order or we could pay the $79.96 they spent to ship it to us and and an additional $79.96 to ship it back.

Basically, I would have to pay $159.92 to return a product that I never ordered in the first place. I think Mr. Hayes is trying to extort me into buying his product given the option to pay and have something or pay out and have nothing. I have contacted the Attorney General's office in NYC and the Long Island BBB and now your company. I only want a return tag to return the merchandise. It is simple. I have found that this company has an unsatisfactory record with the BBB and has 10 complaints in the past 12 months.

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