Industrial Chem Labs

We received numerous phone calls and though they were annoying, we were interested in one of their products. We finally ordered a small amount of their product but we received something else. We called them and they never took care of it and claim now that we placed the order for what is "the wrong product" which we did not place.

We received an invoice and then called to see what is going on with the replacement for the correct order. They were so rude and told us that we will be sent to collection. I recommend that you think twice about dealing with this company. They are not honest and once you have their stuff, they treat you like sh*t.

These people will not stop calling us. My husband filled out an inquiry card at a Trade Show in December 2006 and they will not leave us alone. I've filed consumer complaint forms and it stops for a couple of months. I've received two calls already this week and when I ask them to stop calling, they get very nasty and rude. They are very sarcastic and asked why we requested information from their company. When I try to explain that the inquiry was made in 2006, they argue with me. Some of the guys that call become very rude and go into a verbal tirade of swear words. Can somebody please ban this company from making outgoing calls!

They called us and asked to speak with our Maintenance Manager and tried to sell product to him which he said that he was not authorized to purchase at all. They sent the product to us anyways and we tried to get them to send us a shipping label with postage to send it back at their cost to no avail and they sent us bills for the product that we still have of course unopened. We are not shipping it back at our expense because we didn't order it. We have our own vendors that we use and they are not one and nor will they ever be. Beware people. If you get a call from them, don't talk to them at all. They obviously don't take no for an answer.

These guys are crooks, plain and simple. I my case, they sold me a sewer line cleaning product that not only did not work. They then shipped additional product I did not order. It took many months and numerous requests before they agreed to take the product back. However, they are still sending me bills for the extra product which they claim I did not return. Shame on them! 15 pages of complaints says it all! These people should be put out of business!

They mailed out chemicals for my property's pool that we never ordered. When I called the phone numbers, I was disconnected. I held on the phone, after the messages played 3 times, and got the receptionist. Pretty dirty! When I talked to the supervisor, after being cursed out by the sales rep, he was as rude and pushy. I told them that they need to send the UPS back to pick up their chemicals. He refused and said all sales are final. Someone needs to do something about the illegal activity and practices this company is doing. The sales rep got my lead maintenance cell phone and calls and also harasses him.

What a bunch of shady crooks! They called my hotel and got my name as General Manager. They then asked for the Executive Housekeeper and told her that I had approved for her to order some carpet cleaner. I knew nothing about it until I received an invoice for $101.26 in the mail. When I questioned my Exec., she told me of the story and showed me the "no-name" crap they sent as carpet cleaner. After calling for 3 days and getting "they are gone for the day" or "they are out to lunch," I finally spoke with someone. He told me all sales are final and he did not mislead anyone. Of course, my fellow manager tells me differently. I have given him 1 month to send a call tag for his product to be picked up or it's going in the dumpster. I told him he will not be getting a check from me, and he had the gall to say that was a horrible business decision. As you can see, this company engages in suspect sales practices and uses high pressure tactics to try to extort money from businesses. Let them sue me. I'll await my day in court, and expose them for the crooks that they are.

I have received two orders at two different places where I worked. They call businesses, and find out who is in charge of maintenance. Then they will start shipping items that were not ordered. What do I need with $1200.00 worth of retention pond spray? I don't even have a pond. These people need to be shut down. Good luck getting to talk to a human when you call them!

I received solicitations from a sales person trying to sell concrete cleaner. He wanted me to try a sample. I told him that I would think about it, and I will get back to him. He called my assistant and harassed; her saying he had wasted his time trying to get me to buy. Then, they just sent me five gallons, which I am sending back. I will file formal complaints wherever I can.

My engineer received a phone call from Charlie ** stating about his product of drain cleaners would work well in our hotel. My engineer said that currently we do not need drain cleaners but if he can send a catalog, we will consider if we are ever in the need. The next week, I received a three-gallon drum of the drain cleaner. When called, Charlie ** mentioned that all sales are final and that his boss can vouch because he was on the call. Wow! Like I take the word of his crooked boss in his crooked company. THIS IS A SCAM AND THE ATTORNEY GENERAL SHOULD TAKE ACTION!!!!!!

Tim ** called me in July 2010 and offered to send me a sample. I was supposed to only pay for shipping. I received a $105.96 invoice and paid it. Then he called and said the product arrived damaged and they were filing a damage claim with UPS and would sent me another sample, which they then billed me $203.46. On May 3, 2011, Becky called me and said I had an outstanding invoice.

I never ordered or received any product, she wanted me to pay $248.46. I told her I did not order anything and would not pay for this. They are filing false damage claims with UPS. Once they have a contact name and address, they are sending products without authorization and then calling people demanding to be paid. The invoice costs keep increasing. They are falsifying orders.

In January 2011, I received a call from Tom ** of Industrial Chem Labs. He offered us a sewer cleaner for $244. Since we had used a similar product several years prior, I decided to purchase a container. We received the product and an invoice for $244.50 plus S/H of $53.68, invoice of $298.15 was received on February 14 2011 and was paid on March 3, 2011. Later in March, I received another phone call from Tom **. He stated that the shipment should have been in two containers, one container was damaged during shipment and UPS had just settled financially with them, so the second container was being shipped to us. I told him, "I thought it was only one container?". He said "no, orders are broken down into two containers".

When the second shipment arrived on April 7, 2011, I commented to the UPS delivery man about what happened. He thought it strange due to the heavy weight of the container and said he had heard nothing about it, not unusual. On April 11, 2011, we received another invoice for $244.50 plus $51.29 S/H. On April 12, 2011, I called Industrial Chem Labs. The person answering the phone asked what the call was about, I explained to him, he asked me to hold and after awhile, he came back on the line and said their office hours are 8:30AM to 4:30PM. The person I needed to talk with had left 10 minutes prior. It was 1:40PM Pacific time, I asked if it was 8:30AM to 4:30PM Eastern time, he said yes. I told him I would check back later.

I then went to their website. There was a site for 'live chat'. I decided to try that, no one was on 'live chat' but it offered me a space to 'leave a message', which I did. I clicked on submit, then I received an email from postmaster@industrialchemlabs.com that the delivery failed. This morning, I telephoned the company again. When the woman answered the phone, I asked to speak with Tom **. She asked what it was about, I told her. A fellow came on the line, I thought it was Mr. **. I started to explain to him and he was extremely rude. Finally, he asked me to hold and another fellow came on the line. He said he was Tom **.

I explained to him what happened. He told me that I had ordered 100 pounds of the product, that he had told me in the beginning that it would come in two shipments and that he had called me a couple of weeks ago to let me know that the second container was on its way. I reminded him that I had ordered one order for $244, he said no. He told me it was 100lbs and that it would be $489 and it would come in two shipments. I told him, "no way, I cannot nor would I ever order almost $500 worth of sewer cleaner". We went back and forth for a bit. He said he did not appreciate being called a liar and that they will never do business with us again. I told him he was correct, to please make sure to take us off their call list.

We will never order from Chem Labs. I find it interesting. If we had ordered the two fifty-pound containers, why did they invoice us for two different orders? I then went online to find more information about Industrial Chem Labs. It seems that there are many complaints regarding their practice of sending product that was not ordered. I plan to pursue this, it is too much money to just allow them to have due to very despicable business practice.

I had a very persistent salesperson, Travis **, contact me. He did have a product I was somewhat interested in but it was more money than I wanted to spend. Plus I needed to get approval from my boss before purchasing it. I told him this several times. When we were ending the phone call he said, "Okay, I'll place the order for you and get it right out to you." I voiced loudly: "Do not place the order. I need to get approval first." Within a couple of days I received the invoice and product. I tried calling but the voicemail said the office is closed until January 3, 2011. I called on 12/20/10. I sent an email. Aggravation. I do not want this product at this time and don't want to pay for it. I want the company to pay for the shipping for it to be returned.

Last June 2009, I was shipped weed killer that a former manager ordered. We received the order but later a salesman called and told the manager that your company didn't receive the full order that he shipped because it was damaged and that he would ship the rest out to us, (which indeed we received). In November, I became Location Manager for the business (Cemetery) and was called in regards to an unpaid bill that Industrial Chem Labs had open with an unpaid status. I then had a conversation with a gentleman that I do not remember his name but told him that we did indeed receive the full original order and that he mistakenly shipped the excess in error.

He advised me that I needed to return the excess product and that I would incur the shipping costs. I was very frustrated with the company and the salesman so I told him that I would pay this bill but that I would never want his company to contact us again as I was not going to use his services ever again. I recently received a shipment around the 24th of November for product 100 lbs of concrete cleaner that he informed me that the manager ordered. I am the manager and I did not order any product from this company.

I asked him who the manager's name was that ordered the product and the name he gave me was a former manager that quit the business in August of this year. I go on to tell him this and he tells me that upon researching the call that was placed for the order, that a David had ordered the product. We do not have a manager that works out of this facility named David. I told Jim that I didn't order the product and that he needed to take it back as I had no use for it. He told me that was fine, but that I would have to pay the shipping cost to send it back. I refused to pay the shipping cost for 100 lbs of something that I didn't authorize ordered in the first place. Days later, I received a bill for the product that is $477.46. The shipping is $78.46. Legally, what can I do and not do? Thanks in advance.

On 10/26/10, Industrial Chem. Labs and Services Inc. called our facility and asked for the maintenance department. When the supervisor answered, they convinced him to approve the shipment of drain cleaner. He told them he was not authorized to place an order. They sent the order of drain cleaner with without in spite of being told by the maintenance man he could not authorize it. When I called, they offered to drop the shipping charge of $31.21 but it still costing me $74.75 for a product that was not ordered.

We received a product that we did not order. We paid for this product accidentally. We called to get some type of resolution to send the product back and she will not give us a return tag for the product to even get the product returned to them. This is not very professional to treat customers or potential customers this way.

I was contacted by Charlie ** of Industrial Chem Labs by phone and asked to try a free sample of eliminator (weed killer). I explained to Mr. ** that I would try the free sample, but I was not authorized to make any purchase without prior approval or a purchase order number. I explained this several times to Mr. **. He said all they would send would be a sample and if we found it to be useful we could order the product. I received the product and a bill for $119.90.

When I contacted Mr. ** to clear up the matter and get info to send product back to his company, he refused to help me saying it would be turned over to collections if not paid. I stated as in our earlier phone conversation that I was told it was a free sample and it would be sent as such and that I had no authority to place an order. He was unwilling to help and gave no resolution to the situation. Basically his position was, I either pay for the product or face a lawsuit. Consumer beware of this company promising free samples when indeed I found out they are not free.

These people call, repeatedly saying we have requested pricing on their products. When I ask what the request is dated, they indicate a couple of weeks ago. We have never requested pricing from them. We believe they got our information from a trade show in 2006, which is how long these phone calls have been going on. The calls have now become a daily occurrence. I have asked them to remove us from their call list. I have asked them to stop calling us. I have even had them swear at me. This has got to stop. Our phone is for business purposes. Can somebody please help us?

I was contacted by Charlie *** on 8/26/10 which is from Industrial Chem Labs and Service Inc. to tell me about his product Root Begone. After about a 20 minute conversation with him and going over some technical aspects of the product I agreed to accept a sample of the Root Begone product. I specifically ask if this would be at no cost to me before I agreed to accept his offer of trying the product out. On 9/1/10 I received the Root Begone Product while I was off that day due to an illness. On 9/2/10 I was going through my email and had an email from my boss concerning Industrial Chem Labs and Service Inc. Charlie Evans had called while I was off on 9/1/10 and told my boss that we owed $75.00 for what he had shipped out (free sample). He had stated that there was a damaged shipment of the product and that was what the charge was for the first product sent out.

After hearing this I called Charlie *** back to address the problem. Charlie promptly answered the phone and remember speaking with me bringing up specific points of our conversation. After telling him about how the sample was suppose to be free and I would not have accepted the product if it was not free he said, "I can give you free shipping and sell it to you at my cost of $2.99/lb." For which I replied that if it was not free I am not interested and he could have it back. That is when he said that the girls were not in yet and he would have to wait until they came in to check the computer. He also stated he would call me back.

A little while later 30-45 minutes, a Jeff *** calls about selling some degreaser for lift stations. I let him go through his selling pitch so as not to be rude and informed him that I had already talked to Charlie *** and he had sent me a sample of the Root Begone. While Jeff was trying to sell this degreaser product and I told him that I wanted to wait to see if the Root Begone was any good before trying any other products. He became rude and almost just hung up the phone on me when he realized he was not going to sell any product. I then waited for several hours for Charlie Evan to call me back. I decided to call him back and was on hold for 15-20 minutes before he finally picked up. I asked him if he had straighten it out and he said "I will have to talk to my boss Mr. *** when he comes in, but he was unsure of what time that would be because you know how bosses are. "

While I was waiting to hear back, I typed in Industrial Chem Labs to go to their website to try to come up with a person in charge that I could speak with. To my surprise there was another report that popped up from a woman back in 2003 out of Spokane WA. She was referring to the same things and stories about damaged shipments & how they were trying to extort money from them also. She went on to say how the BBB had 10 complaints on this subject. I looked into this & they have a BBB rating of F with 118 complaints (wow!). Now I am no genius but don't you think the Attorney General would shut this business down in New York to protect business and consumers from a company like this? I guess we will wait to see what happens but for sure do not buy any products or samples from this company.

My business partner received the first phone call indicating that I requested information about slow drains I never did). I am not sure why but he agreed to have a bucket of slow drain granules shipped out for $87 plus shipping. We received the item and our visa was charged. Lesson learned. However, I just received a call from a Jason indicating that our shipment was damaged and the 2nd half of the order was on the way. I told him we received what we paid for and we did not want any more product. Jason explained that he could not change the order and it was on its way. When I told Jason we would refuse delivery and I would make sure I would dispute the charge with my Visa Company he hung up on me. Obviously an extremely reputable company.

I received a random phone call about purchasing a drain cleaner that this company sells. I told Tim (Salesman) that the product sounded good but at that moment we were not looking to buy any, and that he could contact me back in about 6 months. the next week I noticed a large shipment delivered to our company. When I opened the box it was this drain cleaner, that I had not ordered. When I contacted the company and inquired why they had sent it to me, First he said it was a mistake and he would send me a return label, after about 3-4 weeks I never received the label, but did get a bill for $97.00. I called and spoke with the manager Mr. Richard ** and he lied to me saying that he had overheard the conversation and I had in fact ordered it. hard to believe since the original conversation happened 3-4 weeks prior, and with a large company why was it that I would stand out among so many?

Mr. ** was very unprofessional. I looked up this company on line and found that they had many complaints against them with the BBB and consumer affairs. My main purpose for this email is to let others beware of this company that has very unethical business practices.

I'll be the 11th complaint filed on Industrial Chem Lab Services. I believe that our company were falsely and improperly led into a purchase of a very questionable product, that is a chemical to kill weeds. The first order was damaged, a 1 gal. container of 2, delivered via UPS, had a cracked top, also the box had no visible warning of its chemical contents; two bottles which we thought were to be the entire order came to $184.00.

I then called to ask if I could return the product as 30 days was not up. At first, they said that we could return it and then they said that we could not return it because the bill had been paid. So a week goes by and another order of six 1 gal. bottles comes in. I called Industrial Chem Labs to tell them that I did not order this. They said that this now made the previous order complete, then we received another bill for $284.00. I called and speak with Jeff ** and he offers to take off the shipping charges. I say no, I would like to return it. I asked to speak with the General Manager only to be told that he is out to lunch.

I called back and speak with Richard ** He says basically that I am stuck with this product and the order is now complete. That makes it eight 1 gal. bottles total. One month later, here comes another shipment of eight 1 gal. bottles, that FedEx dropped off in front of the closed business (Cemetery). I called Jeff ** again and he says that the order is complete and that there will be no bill.

One week later, here comes a bill in the amount of $551.00. I called again and speak with Jeff ** and he is saying that this is what we ordered. I asked him several times how many bottles until an order is complete. He doesn't answer several times and finally blurts out of frustration, 20 bottles makes it complete. I asked to speak with his General Manager and he automatically says that he is out to lunch. I called back and asked the receptionist to put the General Manager on and she automatically has an attitude with me, thus, putting me on hold and then hanging up on me. That was on July 22nd 2010.

This all began in April 2010. We have paid $500.00 for a product we are not even sure if the chemicals are going to work as they are supposed to. I have contacted the Department of Agriculture on this matter, as we have to report any chemical we are using on the premises.

This company is a SCAM!!!! Do not accept anything from this company. Industrial Chem. Labs are misleading. They sent us root killer, THAT WE DID NOT ORDER!! They continued to send it to us and tried to charge us for it, WHEN WE NEVER ASKED FOR IT. Then they said that we can send the it back but we have to pay for the UPS shipping charges. It gets weirder. Then, Ed Harris (the "boss"), claimed that UPS notified them that the package was damaged in transit and that they can no longer receive the "damaged" product. The boxes that we received are in good condition. I believe that they do this to completely catch you off guard and mess with you. I asked "Ed Harris" as to how he got in contact with our company and he said that we filled something out requesting quotes on products. There is no way that we did that. We call our vendors, we never fill anything out. We operate in California, why in the world would we request something from New York? I've read other reviews about this company and I was in shock. The complaints were pretty much word for word of what happened to us.

I have called this company several times, was placed on hold and hung up on. 6/28/10 I finally was able to speak to Mike T. and I told him we were shipping the Sewer clean-out product back and we were not paying for anything that we never ordered. Mike T. insisted in speaking with My property supervisor, so I gave him her number. He said he knew her, but after speaking with my supervisor, she didn't know him at all. My supervisor called and spoke with Mike T. and was also, unable to get Industrial Lab Services to cooperate. This product has to be shipped back at our expense. We are not budgeted for such as these items.

This company uses extortion and unethical sales techniques. We did order 50 gallons of degreaser from Industrial Chem Labs in March. We received the product and invoice, and we paid the company. On May 4, 2010, Jimmy ** called about the damaged 50 gallons portion of our order. It is being shipped. The balance we owe is $194.50. Invoice we paid was for the 50 gallons we received. I told him we had ordered only 50 gallons. "No, we only ship 100-gallon orders." I took the number and told him I would question the other person.

I called back Mr. Jimmy. We ordered only 50 gallons. "Oh, remember the trade show, he..." I cut the sentence off; we had no attendance at a trade show. "That's right, but I gave you a better price because of the 100-gallon order. The balance of your order is en route to you." I told Mr. Jimmy we would not be accepting it as we did not order but 50 gallons and no partial order or such is indicated in my records or on the invoice. "I will have it rerouted to another buyer."

On December 9, 2009, my company received an Invoice from the company for a bucket of sewer cleaner. A few days later, a small bucket of sewer cleaner arrived. I had the secretary call this company and ask who had ordered this and could not get a straight answer . At that time, she told them it had been delivered to us my mistake and to please pick up the item.

It is now April 23 2010, and they have not picked up this item. On April 21,2010, I had the secretary to call this company again, because they are still billing us for something we did not order. They now say "Yes, you did. Gary ordered it."

So today, April 23, 2010, my self, Gary, called and talked to Jack ** who had said that this was Gary form Marian manor and said I ordered sewer cleaner. I said I never even heard of your company. He stated I met him in an industrial show in Richmond, VA in December 2009 and ordered a sample bucket. I told him I have never been to a show In Richmond. Then he stated, "Well, you've had the bill since December, and you ordered it again." I said no. He stated, "Well, you can send it back at your cost." I then stated I would not and that I was not going to pay for it either and that he can send someone to pick up the 3-gal bucket sample. Then I hung up.

On 4/6/10, UPS came to drop off a package to Westlake Village Apartments, and temp signed for the package. It was from Industrial Chem Labs, something that was never ordered by me or my maintenance man. This is not the first time they have done this to us here at Westlake Village. About 3 years ago, they sent out products without us ordering anything, and they are still trying to get me to pay the invoice. Pace Realty will not pay that invoice due to no PO numbers and the product was never ordered.

I called to speak with a supervisor, and they put me through with the salesman (Richard **). He said that we had to pay for the product. But I explained to him that I did not order the product. He just didn't care about the product. He just wanted me to pay the invoice. All I want is for this company is to stop shipping out merchandise to apartments when they don't even order the products and making us pay for something that was never ordered to begin with. I am going to be fired due to this invoice and product that was never ordered to begin with.

I received a phone call from someone stating that my maintenance man Josh had inquired about buying some product from their company Industrial Chem. They stated that they had just done a presentation for our company and that they were a registered vendor for us. They said they would sell me the product at 2.89 a pound and that they would send me 300lbs. I said no; however, I did purchase 50 lbs.

I received my 50lbs and paid them. Then I received another 100 lbs. I called the company and they said I could not send it back without their return label. I signed for the product then upon research, I found I had already paid for and received all I ordered. I tried to talk to the rep for the company, Paul **, at least that is what he said his name was. He told me I ordered all the product and that it had been damaged in the original shipping by UPS and that they just reshipped it.

I called UPS they said there had only been one original box shipped. I tried to work this out with them and I was told he was going to call my boss and tell them about my poor customer service. When I called again with the check numbers and the two separate invoice numbers, he stated he was contacting his legal department. After this man finished talking to me on 2/10/2010, I was left in tears. He made me feel like I was somehow to blame for this and that he was going to see to it I was reprimanded for doing my job incorrectly. I have already paid $248 for a product I will not use and now they want me to pay an additional $478.83. I run a low income property and have a very small budget to maintain this property. So this action causes a hardship on those whom I am trying to provide quality living for.

A representative from this company called me several weeks back and offered me a "sample" of their sewer cleaning product. There was absolutely no mention of cost to me at that time. I received a package from them, weighing in at 25lbs. That is a pretty big sample. About 1 week later I received an invoice in the amount of $128.86. This is an invoice for product that I did not purchase. I called their office on December 14th, 2009 and they transfered me to the sales rep. He stated that if we did not pay the invoice he would just send it to collections. I asked to then speak with a supervisor. The sales rep stated he was out to lunch. This was at 3pm (EST). They close at 4:30pm(EST). That is a pretty late lunch.

I called the following day and asked to speak with a supervisor. They simply transfered me to the same sales rep. He again tried to argue with me in regards to their selling practices and the fact that I DID NOT order the product they sent. I then started researching information on their company. They have 96 BBB Complaints against them. 74 of which are for their Selling Practices. I also found information on Consumer Affairs from other individuals stating the same issues I was having. Industrial Chem. Labs & Services practice unfair and tactical sales procedures. And then try to hard ball people when they call to address the issue of sending product not ordered. They are rude on the phone and I would never ever do business with them.

I was shipped an order of concrete cleaner. It was sent in my maintence mans name to the complex.We had thought our main office had order it. Then we gaot another shipment. All together we recieved 75#. When i found out we did not order it. I called Chem Lab and was told when it was ordered and by who. then she told me the first shipment was damaged.

I never seen or talked to anyone from Chemlab to order it nor did my maintence man. They had 2 numbers for him and Mark sayed that he talked to Cliff when in fact he has not. Cliff does not answer office phone and i am the only other one here. the cell phone number they had for him he has not had in over a year. Mark said he did talk to Cliff because he said we had 25 parking spaces. When in fact we only have 20.

I dont know how they got there information but now we cant send it back. So our company is out over $300.00.

We were contacted by a rep back in June regarding a weed killer called Eliminator, we said we would try the product, which they sent us 2 gallons of, and an invoice of $144.69, which we paid. Then in November UPS delivered another shipment of 4 more gallons that we never ordered. I called the rep, and he said it was the rest of my order that was damaged by UPS. They also billed us for another 288.00.

Then I called the rep again and said I never ordered this, and he argued with me, and told me to take off the price for shipping, and just pay for the product. We never ordered this product, and the first order was supposed to be a trial. These people are trying to scam us, and they need to be stopped.

I have the product here, and will gladly send it back, but they say that all sales are final. There is nothing with our signature saying we ordered this, because we didn't. They also need to stop sending us this stuff, and lying to their customers. Please look into this company and see that they are a telemarketing scam. Thank you

with Greg in the sales department and told him we did not order this product, and to please send a call tag so the product could be returned to Industrial Chemical.

04 MAY 2009: The supervisor again called Industrial and spoke with Greg, who informed him the we would need to pay to return the product. The supervisor told him since the airport did not order the product, Industrial would need to pay to have it returned.

21 MAY 2009: Industrial Chemical Labs original invoice, dated 05 MAY 2009, was received.

28 MAY ,09 JUN, and 23 JUN 2009:: We faxed to Industrial Chemical Labs notification that the product received was not ordered, and we requested that the amount be credited to our account. We never received a reply to any of the three faxes sent.

24 AUG 2009: We received another copy of the original invoice, dated 05 MAY 2009.

02 NOV 2009: The supervisor again called Industrial and spoke with Greg, who informed him the matter had been forwarded to Industrial's collection agency.

In April a salesman by the name of Chris called our office to ask us to sample some weed killer product. After a couple of conversations we agreed to sample some of the product to see if it worked and we might consider purchasing some.

On May 5 we received 2 gallons of product. A couple days later we received an invoice for $144.86. We had not used the product.

On May 28, Tazz called and talked to Chris the salesman . Chris said he didn't say he told us about samples, but he told two of us in the office the same story on different days.

On June 1, I left a message for the manager Richard.

On June 2, I left a message at 9:30am for Richard to call me after the staff meeting he was in.

On June 3, I left a message at 9:05am for Richard to call me when he got in to work at 9:30am.

On June 5, Richard called and we spoke about the situation. He also said that the company doesn't discuss samples or send out samples, but he was surprised that we had only two gallons. Richard told me that the company only sends out 4 gallon boxes. I told him that we were getting a sample to try before we purchased any product from them. We have three tracks and are always looking for good weed control. I also told him that we had not opened the product and it was in its original box and containers and he could issue a UPS call tag and they can have it back. I am not paying to ship something back that I did not order.

Richard said he would call me back. He never called me back.

On August 24, 2009 I received another invoice. I faxed this note. I am not paying the invoice and they are welcome to send a UPS call tag and have your product picked up. It is still in its original packaging and ready to go.

On October 26, 2009 I received another invoice. I faxed this note. I am not paying the invoice and they are welcome to send a UPS call tag and have your product picked up. It is still in its original packaging and ready to go.

To date I have called, faxed and mailed letters requesting a call tag to return their product with no response.

I was offered a trial size of a sewer cleaner (3 gallons) I received this product. I then was contacted about how I liked the product, and was told the rest of my order was damaged in route by UPS. They would only bill me when the rest of my order arrived. I explained I did not order anything else. They told me I had ordered 10 gallons of the sewer cleaner and they would be shipping me the rest and sending out a new invoice when it arrived. I told them I never order anything else and that I only wanted the original 3 gallons and did not need any more. They also did this tile cleaner.

The company sent out more sewer cleaner and a tile cleaner which I did not order. I refused delivery UPS took it back. This company contacted me again wanting to know what kinds of products I needed and wanted ship me more sewer cleaner and tile cleaner. I told them I did not need anything. The agent was rude and hung up on me when I told him I did not want to order anything.

I was again contacted a few days later and told them I did not want anything from them and to be taken off of their call list. I wish I had written down the names of the people I spoke with, however I do not think it matters. It appears the company policy to get you to order something, then ship more telling you the rest of your order had been damaged in route by UPS, and that you owe them for the aditional product.

Saleman called and asked what products do we now use or need.We tell him that we somedrain opener product but do not need anything at this time and thatour budget has not been approved for this year.Product shows up at our door. Harnett county does not operate in this manner.At this time we do not need this product and does not have the money to purchase

Industrial Chem Lab had called and wanted our municipality to try their floating lift station degreaser. After agreeing to try a fifty pound pail of the product,I received a invoice for $241.46 which I paid. About a month later I received a call from Paul who stated that my shipment was damaged by UPS and I did not receive all the product and I should be getting the remainder of the product in a few days.In two days time I receive another 100 pounds of thier product along with a bill for $458.39.

Not having requested more product and wanting to return the 100 pounds of product Paul insisted that this is what I had ordered and the company would not take their product back. Feeling like I have been taken by a scam I told Paul I had no intentions of paying this bill and I was turning this matter over to our City attorney. I can not reccomend doing bussiness with this company.

Industrial Chem Labs solicited our office, by phone, nearly 2 years ago and told us they were going to send out a sample of their graffitti remover at no charge. Since that time, we have been engaged in a battle with the company. While we went ahead and tried this "free sample" (which is not at all adequate for our needs) we did not place an order for the product. Industrial Chem Labs furnished our office an invoice for nearly $142.00 for the "free product" and recently shipped our office 2 large boxes of product which we have since sent back. The customer service person has done nothing but argue with our office about this phantom order. We urge the public to be weary of what appears to be a scam.

Received box of chemicals through UPS Opend box to find we did not order this product. Called company, and i was told to ship it back at my cost. It was explained that we did not order this and we were not going to pay to ship it back, the person then said that we would be taken to collection if we did not pay for the return shipping.

This company is pulling a scam on my business as well as others that have made a complaint on this site. We are not responsible fo this order nor are we willing to pay for shipping on an item that we did not order. There is no purchase order number with the item and for that matter there is no invoice. Th people at this company are also very rude andsay they are willing to work it out if we pay for shipping the product back.

This company said they would take us to collection if we did not pay to ship the product back to them even though we did not order it.

This company sent us unsolicited merchandise last fall (07). They are now harassing us for payment. We stored the "sewer cleaner" and have told them they can pay to have us ship it back to them. They have been rude and unprofessional and insist we must pay for the product or ship it back at our own cost. This sounds like a scam.Just what do you use "sewer cleaner " for anyway?

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