Western Dental

My son had an appointment at Western Dental in Murrieta today. When we saw the dentist, he started cussing at me and screamed at my son. He called me foul names for no reason. I have never met this man in my life. Then he threatened my son and raised his hand like he was going to hit him. We left immediately and told the office manager. She cussed at me too, and threw a stapler at me. These people in this dental office are crazy! They need to be shut down.

I have no credit so I did not know where to turn, the western dental web site said they take people with any credit; I was overjoyed that I could get my teeth fixed! so I went in did the paper work because I was accepted & the prices seem pretty good. (Hence the one star) I had simple things done on three teeth; biggest problem with Western Dental is they over book & rush through your teeth.

I have been over drilled to the point I am going to have to get root canals on two of the teeth now; these teeth were not in bad shape in the first place! Which they act like my teeth are just ultra sensitive, after drilling & drilling the nerves are aggravated & each job they have done has been re-done 4 to 5 times! I have had so many of Western Dentals dentist's work on my teeth, one preps & another one tries to complete the job, then if there is something wrong they give you to another dentist or dental assistant, this has happened to me over & over again.

I have been very understanding, but I have had to return over & over! I started in 2011 & I am still not done it is 2012 now, I can't afford the root canal's & I really need to sew Western Dental. I have to look into an attorney, to find out if I can sew the office for damages done to my teeth & all the time & money I have lost, they make you sign a waiver to settle out of court, hence why they seem not to care that they have made mistakes on my teeth. Please whoever you know guide them away from western dental, it is not worth the money or time.

I pay my bill every month on time and in every month, their billing department calls to harass us! The calls are about 2 to 3 times a day and we give them the information regarding the payment that has been already been made. I will never do business with them. There has to be a better way to deal with a dental emergency!

On October 2, I received a bill from Western Dental for a service in 2010, almost a year ago. They keep saying that they will do an audit on the account and will call back in three days. They never called me back so I contacted them; but they knew nothing. They told me to come to their office and talk to the manager. When I went to their office to talk to the manager, I was told, "Sorry, you need an appointment to talk to her." Now, their call center is calling me five to ten times a day. When I called Western Dental today, I was told the same--they will do an audit. I am back to square one.

I had my braces removed too early. They lost my retainers, so they had to make clear retainers that didn't keep my teeth in tact. I had to get braces on again for another 6-12 months. I have missed numerous hours of work by accommodating their mistakes, many hours of my own time by accommodating their mistakes, and excessive gas money by accommodating their mistakes. In addition, I paid for Zoom teeth whitening. I had to return for trays for take-home whitening kit. The first time, they didn't have them ready. So I waited and then they only made the lower tray because they said the upper mold cracked. Third time, they made another lower tray (already had that one); fourth time, they made upper tray. What a fiasco. This has been the worst experience ever. Also, the billing department has called me numerous times requesting payment when in fact my bank automatically sends them payments every single month. I have never missed a payment. I felt harassed.

I have spent excessive personal time, money, time off work, and gas just to accommodate Western Dental's numerous mistakes. I am distraught that I have to wear braces for another 6-12 months because they did not have the correct retainers allowing my teeth to move considerably. Due to the sudden shift, I had migraine headaches because my teeth no longer touched in the back. So every time I bit down, it was a forced bite. I had taken time off work due to these headaches. It's horrible.

Western Dental performed a bone graft that was done incorrectly, and it was brought to my attention by my current dentist Mark **, D.D.S. that the materials used were outdated and not used in today's dentistry. All of the work done by Western Dental has to be redone. It has now been a year of my having two missing teeth due to the fact that so much had been missed and done wrong. Much has to be corrected before the bone graft could be performed again.

I'm waiting for the bone graft to heal in order to get my two front teeth. My life has been altered by not having two teeth. I was a victim of a crime so my new expenses are being covered and I was able to get a retainer with teeth. The retainer causes me pain due to the incorrect bone graft. Also, Western Dental's collection agency Mr. ** is creepy and unprofessional.

I cannot tell you all the grief I have suffered trying to get my teeth back and trying to talk to Western Dental. Talking to them is like talking to a wall. Do not ever deal with Western Dental; I am sorry I was sent there.

I paid cash for all the works I needed. It took several months; I got root canals, crowns and fillings. Five years later, $10,000 worth of work by Western Dental fell apart. I was/am devastated and humiliated. It's unbelievable. I thought these crowns and fillings should last at least 10 to 20 years, but just 3-5 years at $10,000 cost wasn't worth it to me and my family. We suffered paying the bills and I wish we hadn't. I went to Western Dental to complain and they looked up my chart. They said it had past the limit to get anything redone or fixed. So what am I supposed to do? I suffer the consequences for going to Western Dental in the first place. Don't go to Western Dental, just don't.

I have had nothing but trouble with this company. I have a dental insurance plan that fully covers everything, where I don't have to pay any out of pocket expenses or co-pays. Not according to these ** though. They were charging me over $1200 just to do a freaking cleaning. Say what? Come again? $1200 to freaking clean my teeth?

Sadly, I didn't know this until after I started having the work done. My insurance company even sent me checks to help cover what I had to pay out of pocket because they knew I was supposed to be fully covered. Now they are calling and harassing me every day. I had to take about a month and a half off from work because my father was in the hospital with cancer, and while he was in there, my mother died.

They called me on the day of my mother's funeral trying to get money from me. I told them that I can't talk to them right now because I am getting ready to go and bury my mother. They basically told me that that wasn't their problem and that I still owe them money. I told them to go screw themselves and hung up on them. They just sent me a letter saying they are trying to get over $1600 from me for a bill that is $583 because my brother wrote them a bad check trying to pay it off without me knowing what he was doing. I had nothing to do with him writing the bad check, and now they are threatening me. They are telling me they are charging me 3 times the amount of the check because it was bad. I don't want to bring this up with my father, about the bad check, because he has already been through enough. I just want this matter resolved and wish these people would just burn in hell.

I took my husband and 21-year-old son. Both men, after being made to sign a contract and legal nolo contendere contract, were hurt physically and mentally. These people are trained from India and Pakistan, to none of their fault, except accepting the job which is a very bad job! I complained to my dentist at Western Dental about all the wrong things there. He asked me, "What do you personally find wrong with my dentistry?" I told him he didn't have enough help. My 3-hour work fell out as soon as I got home. I called them and got rescheduled for tomorrow. I cannot take my husband with me because he is very angry!

I had a 4:00 p.m. appointment for a check-up or cleaning. The office closes at 7:00 p.m. I got a full set of x-rays and saw the dentist, Ms. **. She said that I should see a periodontist because of my gums but my teeth were in good shape. I said okay and asked for my cleaning, which I was entitled to under my insurance. She then gave me an attitude and said that, "Normally, we won't do cleaning until you get the other services done." I said, "What if I don't get the service done? Can I still get my cleaning?" She said, "yeah," with an attitude. She told the assistant and called for the manager who just repeated what she said.

I said, "I still want my cleaning today." They said okay and told the assistant to erase the charges for the periodontist and set me up for a cleaning. The assistant came back and said, "Can you come back tomorrow?" I said no. She said that they were too busy and that they were down to one dentist. I would have to wait for 5 other patients first before they could give me a cleaning. I felt that they just didn't want to give me a cleaning because I said I wanted one before seeing the periodontist. I got nothing for my insurance being paid. My daughter was there too and her appointment was at 5:00 p.m. Dr. ** attended to her without saying one word to her about her whole experience after me. She gave my daughter a cleaning and didn't say or ask her one word.

I took my teenage boys to Western Dental in Bakersfield. They took them back to examine them, and started doing the work needed. While they were performing a root canal on my oldest son, they brought me an estimate for all work needed and monthly payments. What do you do? They already started the dental procedure. I did stop them at a point where the work could be completed at a later time. My son still needs his crown, cleaning and some fillings. The estimate I signed is being billed to me, as if they had actually done all that work (they only did the root canal).

Now they will not give me a balance due, just a runaround. They call me every single day; wanting payment on a work they did not perform. They refuse to give me a balance due for the work that was performed; so that I can pay it, and be done with them. They will not do the remaining work. I don't know how much money they make by bull dozing people like this, but i have two boys that need braces, they will not be getting anymore business from me. I wish I knew who to turn them into for this nonsense and harassment.

On 11/16/2010, I signed a contract with Western Dental to do a root canal and two crowns on teeth #30 and #31. The contract was for crown-porcelain/high noble metal. They put temporary crowns in my mouth while I awaited the permanent crowns. Both temp crowns became unglued and I had to go in earlier than my scheduled appointment to get my permanent crowns. They put gold crowns in my mouth instead of the porcelain crowns I agreed to on my original contract. My bite was off tremendously and they chipped the tooth next to # 31. One of my permanent crowns came unglued and I have nothing but problems with my bite and pain ever since. I have since had another dentist repair and I'm continuing the repair process of the work done by Western Dental. In the meantime, Western Dental has continuously harassed me for a co-payment even though I filed a formal grievance with them and my dental insurance paid them against my recommendation.

I entered into an agreement/contract to have dental work performed. I paid a monthly fee for services and after realizing that the work was very shoddy and that this company was not covered by my insurance, I cancelled my account and paid a $200 cancellation fee. Western Dental continued to bill and try to collect for a "deep cleaning" which I did not have performed. I had to have a lot of additional work done on my mouth. I notified Western Dental verbally and in writing and they refused to stop harassing me, plus they have now sent me to collections. They also refused to provide documentation that I owe them for services actually rendered.

I went to Western Dental in Westminster, CA, for two on-lays on my upper teeth, right #2 & left side #14. I also had to replace a lost crown on the left bottom back of #19 molar.

I took my kids there because this is where my insurance sent me too, since I have an HMO. The fisrt time I took them thier I didnt like it, their manners were horrible and the place was overcrowded. No friendly greeting no bedside manners what so ever! But, decided to give it another chance..... This was my mistake!!! I should've listen to my gut feeling!!!

Once in the room I kept seeing bad bedside manner towards other patients as well. I witness when a mom was explaining to the Dental Assistant what was wrong with her son's teeth, as soon as the Dental Assistant turned her back on the mom she rolled her eyes in frustration! I couldnt believe it!

When it was my daughters turn it got worst for us. The Doctor gave my daughter a numbness shot and waited a few minutes to kick in. He started working on her and she was screaming. His assistant told him " she's just acting like that, because her mom is here". I explain to her that she's not ACTING she is simply nervous because this was the first time she had a root canal plus shes only 8 yrs old! The Dr. told her if she didnt be quiet that he was going to give her another shot, and HE DID!

Then they told me to leave the area, because I was just making it worst..... for them! ....I left, but at this point I just wanted to grab my daughter from that chair and take her home! Instead I just took a deep breath and left very worried. After she came out she looked fraighted, I asked her if she was alright and she said that they had treated her really bad after I left! She said that they told her that if she didnt be quiet that they were going to tie her down! It wasnt enough for them with given her two shots, but they also wanted to tie her down!

I have contract with western dental to take care of my children teeth (Orthodentic). For the last three years. I have paid by check regularly then by automatic debit from my credit card. Recently, they stop debiting my credit card account and send me the bill and keep on changing the ending balance. I have called to ask for the payment/ balance/charge history.

They said that they don't have one and need to be done by hand at the local office. I paid to the corporate office every month and they don't have my history. The clerk who handle the call said that they cannot do anything. I did request the payment history once last year but I have never received one. Everytime I call they transfer me back and forth between department. At one time after persistence they did upgrade my complaint to the manager but nothing has been done.

I have a treatment undone with Western Dental at Fremont location, they charged in advanced and I signed a contract that I paid as per their request. It comes up that I do not have my partial yet due to suddenly issue were they made a filling that a month later become a root canal. So from nowhere they said I have an unpaid balance of almost $300 hundred when my payments were done long time ago.

I made it clear, called to corporate, called the office and explained them I have nothing pending, is all paid in advance and is not done yet because I do not have my partial which I did pay for already. They sent me to collections after I was back and forth with them, and they know I do not owe them but they owe me. I have a collections and unfairly untreated tooth and a bill pay without the product done. I need to sue them big time.

I'm being charged for services not rendered and dental braces put on with my parents knowledge. I have wisdom teeth and they were not to put on the braces I did not know. I'm disabled and my mom asked them to call her because I did not understand. I'm on her insurance.

I'm on SSI and was sent to collections agency. 8777452329 told me I owe 900.00 dollars. They keep harassing me and won't talk to my mom. I only had 300.00 dollars work done, and they overcharged my insurance Delta Dental for X-Rays.

I received a call from Western Dental in Antioch. They informed me that my bill was past due. I never used their services! We talked and they asked me information and finally agreed that I never used their services. I then started getting bills in the mail. I then talked to corporate people that also agreed that I owe them nothing. Ricardo is one that I remember. He talked to the Antioch office and everything was wiped out, he said. Weeks later, I started getting more statements. I tried to resolve this matter but can't. Now, I'm getting letters from Outsourcing Recovery Solutions, Inc. A bill that started with $79.00 is now $395.88 as of 2/4/2011. This bill collector information is ORS, Inc. File #: **. Original Account #: **. Creditor: Western Dental Services, Inc.

A piece of taffy pulled a back molar crown off and I went to Western Dental on Sunrise and Ramon in Palm Springs. After being charged a $99 enrollment fee, I had x-rays and was seen by a dentist who showed me why and how my existing crown needed to be replaced as it wasn't salvageable. They went through the downpayment and monthly payments and it didn't sound right to me so I opted to get a 2nd opinion. I went to another dentist in Palm Desert not affiliated with Western Dental who had no problem re-cementing my existing crown for $125 verses the $700+ Western Dental tried gouging me for. Get another opinion. You'll save in the long run! I went to another dentist who was able to complete the work at a much lower cost and without replacing everything.

I feel I was totally ripped off by Western Dental. My son had 2 wisdom teeth coming in and was in a great deal of pain. I am unemployed and uninsured, so I was calling around to see who had the best pricing. I could only get estimates. And Western Dental gave me a low end estimate of $159 for a simple extraction and $286 at the high end (if a surgical extraction was needed). I also mentioned that my son was working part time and we'd like to have the teeth removed on his day off. I was told - no problem. So, I scheduled an appointment for the x-rays, under the impression I could set the appointment for the extraction on the next day (his day off).

After having the x-rays, I was told the price would be $191 for the simple extraction (not $159) and $386 for the surgical extraction (not the $286). I was also told that the oral surgeon is only there 2 times a month - and this was his day. Having spent $99 for the exam, and facing having to wait 2 more weeks for the surgeon to return, I felt I had no other option other than to agree to their greatly inflated price. I have called no less than 5 different phone numbers, only to be hung up on several times. I left multiple voice messages that never get returned. And I endured repeated statements that Western Dental does not make adjustments. I have repeatedly been told that I am at fault for accepting the pricing and having the work done; that I had the option to not accept the quote (and walk away with only a $99 loss).

I understand an estimate is an estimate. But common sense dictates that the estimate is somewhat in the ballpark of the actual cost. The estimate I was given was more than 40% lower than the actual quote. I feel I was backed into a corner and had no choice - make my son suffer or pay their extorted rates. I will never go back to this place and will advise everyone I know to never do business with this institution.

Went to Western Dental to have my teeth fixed. my first experience was horrible. I went to have a tooth fixed and they cleaned my teeth. It was very painful! When a person has to have nine root canals done, where is the comen since to clean teeth and cause them to be more irritated and bleed. They sent me home without no pain medicine on a Friday and for the rest of the weekend I suffered. There is no manager at this office. The woman who run this office are without regard to their patients and their incompetence is costly.

I went in May to have my teeth done before I turned 21 on July 15, and Alondra *** didn't file the request until the 26th of July. Why is this okay? Is this how you run your offices? I want a complaint filed with this office and something be done about your employees. Now I don't know what to do and I'm in terrible pain. I hope this will not happen to another patient. I tell all my friends and family members my story and to not go where nothing will be done, but pain and suffering.

I was billed for services I did not get. So I called to let them know this was never done and asked them to adjust the bill. They said they would, but they keep billing me. They asked me to go into their local office to resolve it and I got a receipt that says I am paid in full. Then, they started billing me again. So, I brought the receipt in and they made me wait for over an hour, then told me to come back in an hour.

I came back and they told me the person handling it, was gone for lunch. But assured me this would stop. Today I got another bill, threatening collection this time. But my receipt proves I do not owe and they did not perform this service. What can I do? I am being emotionally harassed and can't cope with this anymore. I am a senior citizen with a limited budget and do not know how to make this stop. The stress is wearing off my physical health. Please help me!

Had lost a crown and was in pain went to Western Dental and they said they needed to extract the tooth. I am a cardiac patient on Plavix (blood thinner) and aspirin daily, I informed them that I was high risk and they assured me all would be fine. They extracted the tooth and sent me home bleeding profusely it took more than six hours for the bleeding to slow down.

The next day I noticed tooth fragments protruding from my gums. I returned to western dental and the dentist on duty pulled a couple of the fragments out but due to the bleeding would not continue without clearance from my cardiologist. 4 days later w/signed clearance western dental took an x-ray to remove tooth particles it was then that they told me I would have to see one of their oral surgeons. I refused to be treated by them and told them I would be selecting an independent oral surgeon and they would have to pay for the visit.

Yesterday I underwent extremely painful and extensive surgery to repair my fractured jaw bone and remove the debri and abcess that was left by western dental. I was told by one of their own dentist and the oral surgeon that repaired their work that they could have killed me with what they had done. I have spent the last 3 weeks in extreme pain, 2 visits to the E.R. and no food or sleep due to the pain. This is not right!

I went into Western Dental after calling to schedule an appt. for an exact time. Went in and told the receptionist i was there for an appt. She said for me to sign in and have a seat to be called...Okay. I was a first time patient so I thought they would atleast give me paperwork to fill out? Finally another receptionist called my name and asked if i was ever given any paperwork..uhhh no because someone told me to just sit and wait to be called which was like an hour!..

I finally started filling out my papers. Waited another hour...finally I was called,given x-rays and then seated 30 minutes while the same guy who gave me x-rays misplaces them?? I wasnt really aware of the other stuff yet until i go to another dentist to get a second look. After all that waiting the dentist comes in takes a quick look and says I need a bridge. I lost my crown and i had a piece of sharp post sticking out...he didnt talk to me about a cleaning or composite or anything which is what my regular dentist told me . he didnt even bother to seal my post from my root canal which my regular dentist did. All Western Dental felt like was they wanted 2000 dollars from me..Im low income and i chose not to get my bridge there

I went to them last October. When I started my treatment, we established a contract and it says that my payments are $80 a month on the fifth of every month, which I have been doing. I have the invoices to prove it. I have paid about $692 since October. I have gone into the business and personally paid the secretary the money. Yesterday, I received a letter from them stating that I have received coupons or statements which I have not I received from them. I have got them form their office in PA. Also, the letter states that I have not made the payments and that my account is now past due. The letter says that to avoid further collection problems I must submit my payments.

I have made every payment. So far I am wondering what those people are doing. Also, the letter wasn't signed by anyone at the bottom, only type is credit counselor and that to me is not professional and the stamp the envelope came is from another zip code which doesn't match to the office. The economic part damage is that my credit is not good at the moment. I do not wish for my credit to get worse. I am working very hard to fix it. Physical: yesterday I didn't sleep well and felt very nervous. I worry a lot.

Approx. 6 months ago, I took my 17 year old daughter to Western Dental in Apple Valley, CA. We had requested clear braces and even signed a contract for them. When my daughter came out after 2 hours of work, she had metal braces. They instantly wrote up a new contract and gave it to me to sign. I complained and they apologized but never offered to replace them with the clear ones. They insisted I pay the deposit and 1st payment amount for the clear braces. I refused and they then refused to take them off. My daughter has now gone 6 months with no service and when I contact other dentists to take them off, no one will work on her. I don't know what to do. I will not pay the amount for the clear ones. The corporate office is never in sync with the AV location. If anyone knows any info to help, please contact or post.

Approximately a year and a half ago, I was approved for C.M.S.P. (County Medical Services Program) in Sonoma County. It was my understanding that I would now have dental coverage. The allotted amount of coverage through C.M.S.P. was $10,000. The first thing I did was call Western Dental on Farmers Lane in Santa Rosa to make an appointment. On the day of my first appointment, I arrived, filled out the necessary paperwork that any first time client would have to fill out, and proceeded to have x-rays taken. Within two and a half hour, the nurse came to me with a printed out report of everything (all services) C.M.S.P. would cover, totaling approximately $7800, including 2 partial plates (upper/lower). If Western Dental could work with me and my schedule, my mouth would be in A-1 condition within 6 months, with any luck.

The first thing they did was replaced all of my silver fillings with porcelain ones. Fine, now I no longer look like a silverware tray. The next thing was to fix a space in between my two front teeth and fill a couple of cavities along the top right side (front) of my mouth. When I declined a root canal to fix the space, they finally fixed it by filling it. No problem there. As to fixing the cavities mentioned above, I now have a hole behind my front teeth that I can almost stick my pinky finger in. Although they did fill the tooth with porcelain, they failed to remove any signs of decay before doing so. The tooth they pulled directly next to the one up top was pulled out, yes, but not entirely.

I now have tooth fragments coming through the gum, causing severe pain on a daily basis. All of the fillings that were switched from silver to porcelain on the upper left side of my mouth have since fallen out, causing great pain. Now, let's move right along to the bottom of my mouth. Right in front, along the gum line, on the lower teeth, it looks as though there is mold. Apparently, this does not concern Western Dental because they say there is nothing to worry about, it's normal. You must understand, I am a person who brushes and flosses my teeth constantly; at least three (sometimes more) times daily. So, it's not like I don't take care of them.

It's now two years later (maybe less) and I am left with 20 teeth that are still attached, one of which is turning black and rotting (top front); six of which are black after the fillings fell out; an entire row of bottom teeth that are molding from the gum up; and bone fragments that try and force themselves out through the gum but never do. I have no partials, although they have been paid for through C.M.S.P., and the $7800 in dental work that has supposedly been done (and paid for) in my mouth, wasn't worth 78 cents. Unfortunately, I qualify as low income, and I am no longer covered through C.M.S.P.; and Lord knows, I would love to sue Western Dental for malpractice, but I can't afford it. I don't even want any money, but I do want my mouth fixed. I can no longer afford buying toothache medicine on a daily basis. It's not cheap.

I went to Western Dental with my current insurance United Concordia through my employer on October 19, 2009. I was seen at the Western Dental office located on 3645 Northgate blvd Sacramento, CA 95834. I had my x-rays and exam. I was told that I needed a root canal and 8 fillings. I was like, "oh my, that is a lot of stuff to do." I was off of work for another week so I said, "okay, let's gets it done." My appointment was at 11:30. I got my root canal done and the 8 fillings, pure pain. Then I was told I needed braces, those got put on as well that same day. I left the office around 4:30 pm.

Approximately two weeks later, I woke up with severe pain in my right jaw and neck and my cervical lymph node was swollen. I called my doctor and she gave me antibiotics not even thinking about my teeth. So I was on antibiotics for about 7-10 days. The pain went away but not the lymph node swelling was still there. 3 weeks later, the same pain came back. She then got worried because when I came in, I had lost 12 pounds in a matter of 3 weeks. So she started running tests. So being under care of my doctor, I was going to the orthopedist at Western Dental to get my braces tighten, no problems with the orthopedic services received. After numerous testing and expensive trips to the ER, my doctor finally said go back to the dentist and see what they say.

So on 01/25/2010, I go back and told them how I was feeling and the assistant said, "Did you take the antibiotics we gave you?" I said, "What antibiotics? I would have taken them but no antibiotic was given except for the ones by my doctor." Then Dr Hassan took me to get x-rays and said, "There is no infection and you're fine but here is a prescription for Penicillin (the strongest antibiotic)." I said, "Why a prescription for penicillin if there is no infection?" Either there is or there is not, he said take the prescription and come back tomorrow and walked away. After this, I was about to scream because I have been so sick and losing weight for no explained reason. The next day, I contacted my insurance company and advised them of what was happening and they advised me to go to another dentist.

I then went to Market West Dental on 01/28/2010. DDS Shelia ** was so upset at the treatment and mishaps of the office of Western Dental. The root canal that they done didn't get a crown put on it, supposedly because of my braces and they put a composite which can still allow infection to get in and braces were put on with three wisdom teeth, which are now infected and to them being impacted which I was unaware of. So now, I have to miss work and get all three extracted immediately and then possibly have the braces removed and risk my permanent teeth of falling out because of the movement of my roots. I am a mother of two and I don't have money to blow and the risk of my health is completely unacceptable. I now have to come out more money to have the teeth extracted and possible risk of teeth falling out.

Something needs to be done ASAP about this office. Going to the dentist or the doctor, we go in with faith and hope that we are going to get treated fairly and not have to worry about the treatment or having to get sick. To make the matters worse, my brother went to the Chico location and had a root canal done as well and ended up getting an abscess and was hospitalized for two weeks with cellulitis and almost died. This is ridiculous that they are still in business and having all of these complaints submitted to your office and other associations and nothing is being done. What does it have to take? Will it be for someone to die in order for someone to take action on this company's organization? This is ridiculous of the type of services provided.

When I went to Market West Dental all of my x-rays and exam coverage was used up for 6 months. What are they doing? I refuse to pay them anymore money due to the damage and mishaps and misdiagnosing that this office has caused and trauma to my health. I am very devastated. I hope your office takes this into consideration, along with all the other complaints that I seen listed on your website in regards to this office and sub offices of this organization of Western Dental, and that some type of action is been due to fix all of the issues and concerns with Western Dental. I'm a very upset and mistreated customer of Western Dental Office located on 3645 Northgate Blvd. Sacramento, CA 95834, 9162867750.

Corporate won't offer any solution nor apology. Some customers waited for 3+ hours. This is unacceptable, they take medical and feel that they can push people around without any regard. Their add clearly misleads customers and implies that you don't wait at all. False.

They told me that my child qualified for braces (in order for medical to pay she had to have a certain score, and I was told that she did. They put the braces on and the insurance denied the claim so I was told I had to pay $150.00 for down payment and then pay $125.00 a month for the next 5 years. I informed them that my only source of income is Social Security, and they told me and reassured me that they would file an appeal to get the insurance to pay.

They submitted ALL the wrong paperwork, and again it was denied. I was not able to pay after a few months of her having the braces on, but they scheduled an appointment, we drove the 45 min drive to the office only to be told that if I did not have any money they would not see her. They denied her medical care and soon she started having trouble with the braces worse than before they were put on.

I finally found another dental office that processed all paperwork correctly and in a timely fashion and low and behold the claim was APPROVED. They had to remove the first set of braces and by that time my child had a very bad case of Gingivitis so they had to treat her for that before they could even attempt a new set of braces. Since that time my childs orthodontic treatment has been wonderful since it is at a different office altogether.

Western Dental has reported this to all credit bureaus, which is showing as a negative factor, they caused my child unnecessary pain and suffering. It is thier duty to continue care once they have begun treatment, which they did not.

Then i get another notice in the mail saying they will not be accepting medi-cal and or c.m.s.p. as of june 3oth. so i called the folsom branch they told me they didn't accept me anymore even though i got a letter sent here and there website also states they will not except insurance as of june 30th. I do appreciate the way in which Sandra handled this. she found the only dentist that would cover me, but they are in lodi and i am in cameron park. It's false advertising, i have the notices and you can look on their website.

I went to Western Dental Center in San Leandro, August of 2007. Extensive work was done to my teeth, including removals, a crown, and fillings. I was also supposed to have a deep cleaning of my gums. After the initial work was completed I was supposed to return and have another tooth removed. However, I was in a lot of pain, and received shoddy treatment. At one point I was left in the Dental Chair, with my head lowered for almost 45 minutes. I did not return to that office, because of the treatment. However, my gum where the crown sat was inflamed off and on for months.

I went to another Dentist, in May of 2008, and they xrayed and examined my teeth. I was surprised when they told me that all of the work Western Dental had completed, would have to be redone, including the crown. They also want to do a deep cleaning (even though Western Dental said they did a deep cleaning). They said that my gum under the crown is inflamed, and it is causing problems in the bone under that tooth. There is decay under all of the fillings that Ms. Kumari put in my mouth.

The work that was done by Western Dental was through the Denti-cal here in Alameda County. The second Dentist I went to is under my employer, San Francisco State University (and I pay a deductible). With my deductible the work is going to be around $4,000.00 with my deductible.

Once I found out that they had done a shoddy job, I tried to file a complaint through the state, but cannot find this Dentist (her name is Sutri Kumari). I put her name in to find her license number, and there was no match. I asked the receptionist if (Ms. Kumari), today when I spoke to her, and she said yes she was. Then she told me she was not in today (May 29, 2008). I feel that I am getting the run around from Western Dental. I do not want any Dentist from their office going in my mouth again.

In fact I don't trust any Dentist at this point, and do not know what I should do.

In October 2006 I signed an 18-month payment plan for my daughter's braces. In 2007 I received a court order directing my daughter's father to begin making payments, however he did not. This caused me to get behind on payments by 4-months. In December 2007 I began submitting the payments again myself. I also took my daughter in for a check-up and was informed about the non-payments. The Office Manager (Teresa) still allowed my daughter to be seen by a dentist with the agreement that I would begin making the monthly payment of $80.00 per month.

Thereafter I begin sending in $80.00 per month (3-months totaling $240.00),however none of the payments have been applied to my account. At this point I began receiving letters demanding I pay $402.00. I have called Western Dental on numerous ocassions (office in Claremont & the corporate office), as well as sent in numerous letters requesting a printout of all my payments, but my calls are never returned. However Western Dental's collection department contacts me once a week, but when I try to explain the situation they tell me "WE HAVE NOTHING TO DO WITH THE PAYMENTS YOU SENT IN, WE ARE CALLING TO COLLECT, YOU NEED TO CALL THE CLAREMONT OFFICE." In February 2008, I attempted to take my daughter to the Western Dental office in Rancho Cucamonga, but was told she could not be seen until I pay the amount of $402.00, nor would the Claremont office transfer my daughter's file. Western Dental also had the audacity to send in a false claim to my insurance company stating my daughter was seen in the Rancho Cucamonga office on 02/19/08.

This is simply not true. My daughter was declined to be seen, because Western Dental is demanding I pay $402.00. Since Western Dental has refused to cooperate with me by not applying any of my payments, failed to return my phone calls, has not responded to my written letters & last but not least sent in a false claim to my insurance company, I have stopped sending in my monthly payment of $80.00.

immediately began insulting our son by repeating every word our son was saying but in a sassy manner. Dr.Ray further yelled the following commands at our 5 year old son "Open your mouth!" "Stop crying,do you want to scare my other patients!" My wife,our 2 sons (5years and 12 years old) were all present and witnessed Dr.Ray's behavior.

Dr.Ray said rudely to the nurse "I exit this patient ,I can't no longer work on him!" Failed to advise my wife. Left my son in the chair and walked out of the operating room. My 5 year old son cried out "Don't leave as Dr.Ray walked out. "Don't leave me with this tooth!" My 5 year old son cried out!" My wife and 12 year old son noticed that Dr.Ray did not change his gloves prior to touching our sons mouth. My wife and 12year son also observed Dr.Ray handling chemicals he used to clean his head gear with the same gloves he touch our sons mouth with.My wife addressed Dr.Ray's behavior to him personally and he replied "Oh,you think I'm being rude?

He shouted at my wife. I myself personally filed a complaint with the office on this same day. Selema, the office Manager contacted my wife via phone on this same day but never offered an apology. Selema simply stated that Dr.Ray would be spoken to so that "this" doesn't happen to anyone else. On 01/30/08 my wife contact Western Dental Coporate (consumer complaints)and advised them of this situation. Regional will be advised by Corporate. Action pending.

Western Dental was negligent in it's workmanship, causing me to much monetary pain and suffering. Due to poor Dental work.

My Dental Insurance was billed and sent checks directly to a dentist that works at this dentist office. Months later I had been sent to collections, for non-payment. Come to find out through my Dental Insurance- They had sent checks directly to a certain dentist at this address. Western Dental deny this has happened and refuse to contact my insurance company. This has been going on for three months. In the mean time six checks were cashed by this dentist and still my account has not been credited and I still am in collection for this amount of money the dentist has cashed! Can anyone out there please help and tell me where I should go next with this.

PLEASE HELP THESE PATIENTS!!!!

SHAME ON YOU WESTERN DENTAL! Why are you even allowed to remain in operational status? I am absolutely livid that your institution is degrading Denti-Cal and low income patients! I, personally, had private insurance however used your services based on the fact that you're open on Saturday. Here, in short, is my experiance thus far:
A. Absolutely FILTHY conditions of your Briggsmore Office;
B. MASSIVE overbooking of patients - my visit was nearly four hours AND INCOMPLETE;
C. Staff that admittedly perform duties out of their scope of practice;
D. Innappropriate billing - which is why you are currently under investigation for insurance fraud;
E. It's been three weeks and STILL NO CROWN;

F. Your corporate offices continue to ignore my requests for resolution.

Western Dental I fully plan on making as much noise as I can with the appropriate agencies to make sure that you pay attention and make change to the inhumane treatment of patients and the misappropriate collection of state funded insurance monies! I encourage anyone with any influence - including complaints - to do the same.

YOU ARE A HEALTH HAZARD AND A PRIME EXAMPLE OF EXPLOITING THE SYSTEM IN PLACE TO HELP LOW INCOME FAMILIES!

On Noovember 1st of this year I visited Western Dental for x-rays and a routine exam. Dr. Soe told me that I had 6 cavities and would probably need a root canal. I thought this was excessive so I went to another dentist the next day where I also had x-rays taken, but in fact I only had 2 cavities and in no way needed a root canal. I feel that this dentist is taking advantage of his clients by performing unnecessary dental procedures and should be stopped immediately.

I had a molar extraxted by one of the dentist. After he injected me to numb the area and came back 15-minutes later to remove the tooth I was still able to feel the pain. So when I had him stop so he could make the removal less painful, he threw the plyers down on the table in front of me. He grabbed the syringe and popped the empty tube out and replaced it with a refill. Afterwhich he shoved the syringe in my gums on both sides of my tooth, then picked the plyers right back up and started pulling the tooth again, after a few minutes of pulling the tooth broke in my gums and he threw the plyers down again and went to a cabinet to get other impliments to dig out the remainder of my broken tooth.

He was clearly angry, he was verbally abusive and he frightened me by his behavior. He even asked me did I want him to stop, because I was yelling from the pain I shook my head "No". After he finally finished he had his assistant clean up the mess and he handed me a prescription for antibiotics and pain. The assistant asked if I was OK I said NO! I was so devastated I left my eyeglasses and book I had been reading. The dentist never said anything once he had completed the job. I was crying, and holding my face. My husband showed up and could see that I had been traumatized by this experience. I later returned to pick up my eyeglasses and book, but at the same time I informed the front office staff that I would be contacting Better Business Bureau and Consumer affairs regarding the matter.

Went in for check-up. Paid for services at time. They are now asking for money for services not rendered.

In 1996 I had to purchase a set of dentures, which cost me $600.00. I paid off the loan. I had to go back a few times because the new dentures were not done properly because one of the front tooths on the upper plate kept coming out. Now, 6 years later, my upper plate is starting to crack. I contacted them and they said that I had to purchase another set! They told me that I had to put down $500.00 before they do a new set and then pay another $500.00 before they give me the new set!!

My boyfreind has had his dentures for 17 years with no problems. I need to know what I can do about this. Aren't they suppose to last longer than 6 years? Shouldn't the dentist have to pay for these improperly made dentures? I beleive they should!! Please contact me and let me know.

9/8/01-went for emergency treatement, Dr. Gien treated for broken front tooth, he was very rude, rough, I had no towel holder, I had to hold my own, I had to hold the water spout too, he put little anestesia, he had to put more, dripped anestesia on me and wouldn't let me rinse, I gagh. He chipped and digged the rest of the filling out, hurting me all the way. He took molds, 4 of them, pressing and gagging me and will not consider my cry for it! I had pieces of the mold in my mouth and he did not wanted to give me the water to rinse it out! thank God the x-ray tech gave me 1 tissue, which I had to use through the entire proceedure to clean my mouth and tonge! at the end, he did a very awful rough work on the front tooth, I asked for him to please do something better, he refused! I went to the bathroom before I left because he was already getting rid of me, I was covered with blood and filling all over me!!! I went home and saw his job and it was a Chunk of Blob!!

even my kids were amazed of what he have done! not only that, I was so sore and noticed my gum was ripped off on the side of my tooth!!! no wonder he said that I will be bleeding for awhile but that is normal...I went back and told the front office it was unacceptable, reminded them that they gave me a copy and made me signed papers saying that they follow cleaness and caring practice! I showed her what he have done, and what I look and was covered of blood! they took me inside and told me another doctor will see me. Next to know, there HE was! this time with another assistant, who held the water hose and actually clipped on the towel on me, he then sanded my tooth so it looks like a tooth not like a blob! did not apologized at all, he only comment I heard you were not satisfied with our job, I told him, I told you so many times, he proceeded to finish and it looks decent enough, I had filling covering even my other tooth!! he did not removed everything still, refusing by saying that it needed to stay in the other tooth.

Never in my life, I had experience the most Nightmare, horrifying, mistreatment in a dentist!!! not only that, the first 4 days, my head hurt on the right side, a pain that goes from my eye to my jaw!, I bleed every time I brush and it hurts up to date when I touch it! my tooth had not root as it is ready for a crown. and thinking I will do it with them, because he said, that he will not do just the filling, unless I do a crown, so I agreed. by the way, my root canal was done before. Anyway, I paid that day, $113.25 thinking I was going to finish, get done with it on the next appt. Sept 29th, and will make other payments accordingly and to my surprised and to topped it all. June from the office called on Wed Sept 12th spoke with my husband as I was at work, she said: "they have lost all my molds and they need me to go in there to re-do them".

I was very upset, I believe this doctor did not like I complainted and "lost" all my molds, 4 of them which he pushed and pushed and gagged me and did not care, and pulled my lips so hard down, that I had skin burn!!! on my top lip!!! either that or as he was as dirty when he treated me and sloppy, he really lost my molds each one of them!

I was like my husband told June, furious, so I waited until I calmed down and although I do need badly my crown, I decided is not worth it for me to go back there, so on Wed Sept 19th I called and spoke not only with the girl in the front but also with June, who did apologized but I again explained all that had happened, she offered again another doctor, but they did when I came back and still gave me the same guy. (by the way, if I do not have his name spelled correctly, is because they did not even gave me his name on that day, nor a card for the next appt, I had to filled that myself and found his name when I called the last time, in any case, he is an asian man in his 40's) I told June I will not come back, I also told her, that I know that filling cost is only $55.00, I paid $113.25, thinking I was getting a crown, but because they lost my molds and I will not go back with them, I asked for the difference to be returned to me. She said she was going to talk to her manager and I gave her my home phone number and said for her to refund my money. I have not heard from them.

I will still give them more days, but, I do need to report the awful treatment, dirty, inconsidered to the pain, specially the cleaness of the job, because they gave me a copy (which I have) of the way how sterilized they are. then, how come I ended up with blood and fillings and stuff all over me that people were looking!!!! I don't know if there is an association of dentist where to report this man, he should not be allowed to practice!!!