On April 18, 2011, I went to ToothSavers Dental to get a tooth implant. I was seen by Dr. ** and ended up walking out midway through a tooth extraction. Dr. ** appeared to be on some sort of drug and was very aggressive and unprofessional. I contacted ToothSavers on Tuesday April 19, to inform them that I did not want to use them for my dental work, because I was uncomfortable and my mouth was swollen.
I spoke with Mitchell ** and he informed me that Dr. ** was terminated and a prescription for antibiotics and painkillers was called in to my local pharmacy. He also offered to cut me a deal on the $6,000 that was financed by Chase Advance. I went back on April 20 to have another dentist take a look at my mouth. I believe his name was Dr. **. He ended up extracting 3 teeth. I was only supposed to get 2 teeth extracted and I was going to replace them with implants. I spoke with Mitchell ** afterwards, and initially he agreed to take $1,000 off my bill in which, upon my request he put it in writing.
After taking a look at how my payments were going to look, I spoke to Julia, the front desk person, and told her I was uncomfortable with the way the payments look. She returned to tell me Mitchell agreed to take $2,000 off my bill, because of what I experienced on my initial visit. The deal was, I bring in my bill every month and they will take out $167.00 a month for 12 months. I have that in writing as well. My mouth was swollen and felt uncomfortable and besides, in what word is someone going to offer you 5 dental implants for $4000? Impossible. I called them on Monday April 25, and informed them that I won't be using them for my implants and I want them to refund the money back to Chase. I was told that someone would contact me that afternoon and I didn't receive a call. I called the office everyday and was told someone would get back to me and no one did.
Finally, I spoke to Julia on Friday May 6, and was told that they did not have a relationship with Chase anymore and they couldn't refund the money back to Chase directly. Instead they offered to write me a check for $3,925, because they are charging me $2075 for the service that they are providing. I am disputing that charge as well. I spoke with a Chase representative and was told that although they are not in business with them anymore, ToothSavers can refund the money back to them.
I put in an official dispute claim with Chase. The place is a big scam. As far as I see it, the price of the service is inflated. I only was supposed to get 2 teeth removed somehow they removed 3 and $2,000 that they agreed to refund me back should cover their inflated cost. The paperwork states that they will take $2,000 off my loan. I want them to refund the entire $6,000 back to Chase. What can I do about this? Do I have any legal claim?
