Queens Family Dental

A root canal was started on the next to last molar on the bottom left side, and no temporary cap was put on, even though the treatment was not complete. Before the next appointment, the tooth was chipped while eating. On the next appointment, Dr. **, took pictures, and an impression. The session ended without a temporary filling being installed.

On the next appointment, the only difference was a temporary crown was put in. On the next appointment, a Dr. R. S. ** was assigned. On the initial inspection, blood was found. Pictures were taken, and it was stated that the tooth was chipped, and split at the base. The financing for the tooth was also a problem. Dr. ** needed to be called three times, before previous treatment plans determined to prevent further trauma, were adhered to. No work was done on the tooth, except for replacing the temporary crown.

This dentist should not be in practice and should immediately and thoroughly be investigated. Queens Family Dental with offices in both Flushing and Astoria, is a scam. I visited his office for a routine checkup (pursuing a coupon I received in the mail for a discounted visit) and was told I needed $4,500 worth of work, including two root canals and porcelain fused crowns. I was in no pain and had no reason to think that I needed anything more than a cleaning which he did not provide on the checkup.

When I expressed doubts as to his diagnosis and treatment plan, Dr. ** reassured me that I could work out a payment plan or take out a loan through him if I couldn't afford to pay the $4,500 upfront. I was suspicious and asked him to print out an invoice listing all of the work he thought I needed. I have this document and would be happy to provide it. In fact, after visiting my family dentist, it was determined that I had only one cavity that required a simple filling. I tried calling Dr. ** back to let him know that he had completely misdiagnosed me but was told I could not speak with him.

I purchased a Groupon for a cleaning. I traveled to Astoria for the visit. I was so pleased with the staff and the dentist. I am willing to travel just to be seen by them. The hygienist did the best cleaning I ever had. And Dr.** was so pleasant and kind. The office was a pretty quaint private practice. I highly recommend them.

I was recently referred by TopDentists to Queens Family Dental in Flushing, and I am so happy I was. The office is a real nice one and the staff was very caring and professional. I have been to many dentists before and was always disappointed. I was in a lot of pain and they made sure that I was seen immediately, and the doctor gave me his cell and home phone number if I needed him. I highly recommend the office to all.

On May 11th, 2010, I received a confirmation on the response I wrote to you on a negative review written about our business, but you have not published it or removed the false review. I wrote to you asking you to remove the false complaint. After reading the complaint, my staff and I researched all our patient records. There was never a Sara with a Care Credit in our office. I have been practicing dentistry for over 20 years and I take pride in my work and service my patients as best as I can.

"Sara" states that I fraudulently charged her $12,000 for a treatment plan. Please note that Care Credit requires customer signature and a copy of the patient's license in order to process an application. "Sara" stated that she was there for a crossbite problem which makes this a cosmetic case. Much of dentistry is cosmetic and self-image.

I offer all new patients with no dental insurance free consultations, and sometimes, I do offer a free whitening for large cases because dentistry is so expensive. Most of my patients appreciate my generosity. As for the "danger" she discusses, in a case like hers, she stated that the treatment plan included crowns and invisalign to improve her smile - not a dangerous procedure. There are surgical procedures that can be performed by an Oral Surgeon which is very expensive and could be dangerous.

It seems to me that if this truly happened in our office, it's obvious that the patient went home and changed their mind but it did not happen in our office. Upon checking with Care Credit, they also have no record of a Sara. We have not offered Care Credit in our office for many years so this individual is lying about their name and the facts. If there was an actual identity, I would legally go after this individual.

I am writing to ask you to please remove this complaint from your site as it is false and hurtful. After reading this complaint, my staff researched the files and there was no Sara with a Care Credit for $12,000 found. I have been practicing dentistry for over 20 years in the community I have grown up in, Astoria New York.

Sara states that I fraudulently charged her $12,000 for potential dangerous work and that I made inappropriate remarks. Please note Health Care Finance companies require signatures and IDs before processing. I am a happily married man and a very caring dentist. She states she was there for a crossbite problem which makes it a cosmetic case. A lot of dentistry is about improving appearance and self image. I offer all new patients with no dental insurance, free consultations, and sometimes I do offer a free whitening for large cases since dentistry is so expensive. Most of my patients appreciate the generous gesture.

As for the "danger" in a case like this, she stated that we were simply doing crowns and Invisalign to improve her smile, not dangerous. I do not perform the type of expensive surgery she discussed but gave her the other option. The patient must have gone home and changed her mind, which is fine. The receptionist must have forgotten to take her out of the appointment book and therefore called her to confirm. Nevertheless, she states that her money was refunded in full and no work was done.

Therefore, I am not a crook and I am a very fine and caring dentist who loves doing what I do. As for Care Credit, I have not offered it in my office for over two years, so this patient is complaining about something that happened so long ago. Due to the economy, many patients change their minds after signing applications and finance companies are swamped with paperwork and backed up in processing refunds. Some have even gone out of business.

Dr. ** fraudulently charged me $12,000 after I had a "free" consultation with him, and thereafter refused to reimburse my creditors the charges until I threatened legal action. The facts are these: I visited Dr. ** at Queens Family Dental, located at Ditmars Blvd., Astoria, NY 11105, for a consultation regarding treatment for my cross bite. I was told that there was no charge for the consultation. During the consultation, I filled out the requisite paperwork, indicating that I had no dental insurance, but was just seeking a consult on the options to treat my minor cross bite. The dentist proceeded to do a cursory examination of my jaw and smile.

At this time, Dr. ** told me that I didn't need the surgery, and that he could perform "radical" cosmetic dentistry, putting crowns on 8-10 of my teeth (my teeth were healthy overall; just had a cross bite), followed by a treatment of Invisalign. He said the cost would be $12,000. I told Dr. ** that this was a big decision, and that I would be obtaining a second opinion before proceeding with his treatment plan. He told me he completely understood, that it was an important decision, and that I should carefully consider my options. He then proceeded to offer to bleach my teeth for free if I agreed to his treatment plan. He took X-rays of my teeth and then I made an appointment to come back to discuss his treatment plan in greater detail.

I called Dr. ** at Queens Family Dental later that day and informed them that I would not be going forth with their treatment plan. The next week, I received a phone call from them, reminding me of an appointment. I reminded them that I would not be returning to their office because I was not willing to risk my health with Dr. ** "radical" dentistry.

Approximately one month later, I received a statement from "CareCredit" that indicated I had a zero balance, and a $12,000 credit limit. Then, about one month after that, I received another statement indicating I had a $12,000 balance and was past due on payments. I immediately contacted GE Money (CareCredit's bank) and Queens Family Dental to verify that I did not agree to, nor receive, any treatment from that dentist. Dr. ** and his staff refused to assist me by calling CareCredit/GE Money to cancel the fraudulent charges.

Dr. ** is a crook and should have his license revoked.

As per my initial complaint mailed to you on July 23rd, 2009, I have been fully refunded of all monies due me by Queens Family Dental. The whole situation has been resolved to my complete satisfaction. I want to thank Consumer Affairs for allowing me the opportunity to air my complaint. Without your help it may still be a pending matter.

On my behalf, I'd like to apologize for any negative insinuations I have made of the people mentioned in my story below, as they have payed off their share of the remaining balance. Special thanks again to consumeraffairs.com!

Remember: Your opinion counts, so make it count!

This is a continuation of my story posted many months ago. SUMMARY: This isn't Solved yet! Since November of last year I am still waiting my $2,500 refund from the services of Dentist William ******* and as of now *******, the person held responsible for the initial bounced check. There is also a debate in regards of receiving full amount being received with unusual deduction fees.

Continuation...NOVEMBER 16, 2009 (Exactly 10 months since we last spoke in January) Mrs. ******* *******calls me out of the blue to inform me that Capital One Healthcare Finances department has been closed down for months. All previous agents dealing with her and now my case gone. She suggests a number to call an unreachable Capital One agent's Matt L., whom is described as "he knows what he is talking about" in regards of helping solve this case.

According to the phone conversations with ******* *******, I am one of three remaining consumers whom Queens Family Dental owes to. She makes monthly payments to an account that is redeposited but applied to another account, to which then Capital One (supposedly) chose to distribute the money evenly. She sends her checks every month but is is not cleared to who receives it, much less, if this is being deducted from their accounts. As a victim of this case, I'd like to believe her but having received no announcements from her or Capital One all this time makes me feel further uncertain, not to mention highly suspicious.

NOVEMBER 17-DECEMBER 1 Matt L. is unreachable. Left Several messages. No reply. On November 18 2009 my half share of the amount was paid in full but no zero balance was ever displayed in my account, and I am still on schedule to pay the remaining balance. DECEMBER 2, 2009 Two weeks have passed and I report to local Capital One office to explain my situation. No record of certified checks being processed or pending. Matt agent still not reachable. Capital One cannot serve as mediator, clearly this needs to be solved between me and Mrs. ******* ******* Call ******* ******* and she provides Matt L.'s next-desk worker named "Carol"'s number, also unreachable.

DECEMBER 3, 2009 (PRESENT) Two reasonable options only. The contract states this dispute should be solved within me, the consumer and Mr. ******* E.: A) Ask for a certified check to be given to me (not Capital One) within days. B) Take them to a Small Claims Court.

One last thing for anyone else who has received an NSF check from Mrs. ******* ******* or Queens Family Dental, I've been reading on local collection agencies, generally they are more effective and getting your money back and far less expensive than reaching out to Small Claims Court. I am very certain that I am purposely lied to in order to help buy some time not to sue. I'm currently reading on best approach for this. There's even a discussion on how to sue and get three times the payment after sending a demand letter (I did) and not getting paid.

This is not easy. I do think we are at least trying to solve this in the most civilized way possible. There are just too many strange runarounds when trying to settle and conclude this dispute with Mrs. ******* ******* Chances are I may never get my full money back or even a sincere apology from Dentist William ******* himself but in situations like these its best to ask: Whats better, to recover the money or punish the check writer? Loan has affected my credit to debt ratio/credit score. I requested credit limit increased for cards and instead, they decreased it as they weren't sure I was further capable of paying additional bills.

Thank you consumeraffairs.com! This has been a long, exhaustive battle for justice but you've proven that telling one story online DOES serve as helpful voice to speak for and listen to, for consumers' complains and potential victims alike. Will post more once this story reaches its conclusion. Thanks again! Also, a date correction: My Story: JULY 17, 2008 (not 2007)

1. I Opened a loan from Capital One of $5,225.00, granting full paid amount to dentist William ******* for root canal operation, night guard (he suggested it after looking at my teeth, which arent really bad), and teeth alignment: Invisalign (my cosmetic decision, it's just a small gap, at the time I figured I could pay it all off).

2. Impressions for teeth made the first weeks. Attended once every week for root canal process, in some occasions , dentist changed appointment to following week a day if not THE day I was supposed to have my weekly checkup.

3. Root Canal process took roughly over two months for one tooth. I've never had one before but based on other experienced non-Dr. ******* dentist visitors, this should have all been taken care of in a week or so! (Suspicions arise).

4. Received new impressions due to 'new molar' possibly affecting my Invisalign.

5. Odd weekly visits where dentists checked on new molar and Nightguard, just taking a look and nothing more. Told me I was good and then sent me going. This ended up costing me my job as end of August as my company told me my weekly visits were unnecessary. Another appointment made for next week by dentist, oh boy!

6. During a supposedly assigned visit, dentist's assistant looked through my files and confirmed no Invisalign order was ever made. No impressions were ever saved or sent to be made. Called dentist and asked for a refund of $2,500.00 immediately (the full cost of Invisalign only). Dentist tells me we can work it out by the next week.

7. New visit, front desk Manager oldest lady tells me was to wait two weeks to pick up check as dentist was "busy with a patient" to see me.

8. Received check from dentist with instructions to send on November 15, 2008. I agreed in hopes to take care of the problem. On a side note, check was of $2,155.00 with notes from front desk/Receptionist Manager old lady, Lucy. The remaining amount was a deductible fee ($345) that was supposed to be taken from them to Capital One. Also, they didn't provide the correct address to where to send. I had to contact Capital One to double check. Talk about shady!

9. I contact Capital one to confirm they received the check. A Capital One agent named Rolo calls me back after I leave a message to one of the customer representatives. He informs me that other people have are too facing similar refund demands and I was lucky to get a check, It is here that I find out that the weird $345 deduction fee from the dentist was not authorized, agent himself states they aren't supposed to do that and instead they will make sure I get the rest back as the fee is waived from me.

10. The Check bounced! Practically the very next day! Automatic affecting my monthly payments with odd NFA charges to this day. A claim that to this day I have to double check with Capital One to make sure they are not charging me this (I found out two months later).

11. Notified the dentist with a claim letter asking for 7 days for payment. Receptionist Manager Lucy at front desk tells me she forward everything to the wife as for some odd reason, she is the person in charge of Finances of his business.

12. Was told by dentist wife that a second check was sent to Capital One on January 5th, only to be informed by Capital One agent Anayra L (phone number available) two weeks later that no second check was ever sent or received within the 10-business days check process. All this vocal information was recorded to serve as ANY tangible evidence since Capital One to this day has made no physical claims that they understand what is happening (No e-mail, no letters, nothing!)

Anayra L has stated that once my $2,500 - half of what I am supposed to pay, is paid on my behalf, I don't have to worry about paying the rest. This was told by her and recorded by me as evidence. On a side note, she repeatedly tells me three times the same thing and makes it sound like its my responsibility that I am supposed to check on them after my remaining amount is paid. Wow Capital One, I so love your commitment to keep me as a customer...

13. I owe less than 3,000 to Capital One as of now. Roughly $500 to go... What will happen next?!

14. Why am I waiting so long? I guess I'm either too naive or too stupid to do as make Queens Family Dental and Capital One pay me back as they love playing the fun tennis game of avoidance with me. Debating to take this matter to court, a subpoena was highly suggested (by Anayra Ledesma herself) that it will be the only way to get physical evidence of statements from Capital One. Thankfully I ran into this site with what I can only hope is an ongoing list of evident victims in the same boat as me. Its sad really, my amount to pay back may not be as large as some others but there are many senior citizens within my area being greatly affected today with this fraud.

15. To the person in charge of posting this info if it gets approved if/before editing it: Please put as much info provided by me, my current evidence is short as neither Capital One agents nor the Dentist is willing to provide any printed proof of my account being processed or taken care of! I'd gladly put my info below but I am sure it'll just get removed, I wouldn't want this or other of the additional information in this very suspicious case to be removed in this post.

Please disregard below negative comment regarding $325. Dentist was very helpful to refund $200. Sorry for negative comments.

But you must post this or they are holding onto the refund. So please post/remove negative comment so I can receive my money, thank you.

Queens Family Dental is a rip off. I booked them from 1800 Dentist and when I booked my appt they told me my cleaning would be $100. After I had my appointment and cleaning, I was never informed or asked for any extra charges, and they charged me $325.

I am writing this regarding to the complaint that I filled earlier this month against Dr. William *******. I just want to say that the matter was resolved. I am glad to say that the doctor is not guilty of what I accused him but it was a bad case of misundertanding. My husband is a patient of Dr. ******* also and he is very happy with him and the servises that he provides. I am happy that the matter is resolved and I hope that I did not cause any damage to his practice.

Thank you,

I just read the complaint towards Queens Family Dental filed by Maria in Astoria probably against his office in Astoria. I went to his office in Flushing Queens. I have experienced the same problem as Maria but on a larger scale. I went to see him in July of 2008. He has a way to force and manipulate you into doing things you know you shouldn't do. I was unemployed and he first told me that dental work for my wife and myself would cost $14,000. A couple of visits later he said he made a mistake on my work and he needs to charge me an additional $6,000. He manipulated me into taking two loans out with a finance company. I had some work done but decided in September 2008 not to have the dental implant work done by his office and informed his office of my decision. He never contacted me during this time. I wrote him a letter on June 1, 2009 requesting a refund of $12K and inquiring why he never contacted me. The total work was quoted to me as costing $20K but he also received checks from our insurance companies in the amount of $2,500. He responded and said he would like to meet with me. I met with him on June 9th and he said he tried to call me and sent mail to my address. The one problem was he was calling and mailing to an old phone number and address if you want to believe that he even did. I updated all of my current information in July of 2008 and the office had all of my new information. After our visit he said he would need a week to figure things out and he would get back to me. After making multiple phone calls to his office I still have never received a call back. His girls behind the desk are on alert not to pass through any calls. He is always busy or on the phone or with another patient.I would leave my phone number and three times I was promised a phone call back. One day I did a search on the internet on Dr. William ******* and found that the NY State of Education had filed two violations against Dr. *******. One was in September of 2000 and the other was in July 2004. He was fined and put on probationary suspension for both violations. One violation was for not properly recording dental work on patients records and the other was submitting falsified claims to insurance companies for work that was never done. Isn't this very interesting information. I first went to him in July of 2004. He was recommended by 1-800-Dentist. I have subsequently filed two complaints with 1-800-Dentist against Dr. ******* recently. Can anyone please help me in gettimg my $12K back? I am still unemployed and could not keep up with the payments to the finance company. I have since defaulted on my two loans. I just recently learned that the finance company is completely out of the health care financing industry. I still would like to have the work done by another dentist but I need this money in order to do it since I can not finance another loan due to my defaulting.

I visited Dr. ******* back in May and after a consultation he told that my work will cost $12,000, he can get $6000 from my insurance and the rest I can finance for 2 years with no interest. at that time it sounded a good idea but when I went home and went over my finances i realized that I cannot afforded. I called him the next day to cancel the plan and he said that he will tace care of it and not to worry about it. It has been 2 months now, he got the money from the bank, he NEVER PERFORMED THE SERVICES but the plan is not cancelled yet.I have been on the phone with him and the bank for 2 months now but I cannot get him to give me the credit.