Absolute Dental

In follow up to telephone calls with Ms. ** of your organization, I hereby submit this written complaint against dentist Caris ** for his callous disregard of my dental health, improper care and treatment, faulty dental work and failure to complete the dental work he was paid to do. Additionally, I am seeking a partial refund of the amount paid. Initially, I met with Dr. ** in March 2011 for a dental cleaning, mouth x-rays as well as an examination and a cost estimate for the repair work I was seeking of upper and lower dentures, upper and lower implants and an upper and lower bridge. I also consulted with an oral surgeon, Dr. John **, for a second opinion.

Dr. ** required the total amount upfront of $34,416 prior to beginning any dental work. This amount has been paid in full, despite receiving no breakdown on his estimate as to the specific cost allotment. I questioned the breakdown and was informed that any monies overpaid would be refunded to me in its entirety. In April 2011, I treated with Dr. ** and had impressions taken in order to create the upper and lower dentures. I submitted a $2,500 cashier's check for the dentures, and was fitted for the dentures in May 2011. Dr. ** has been paid $2,500 in May followed by a June 2nd payment of $24, 416 and a June 3rd payment of $10,000, for a total paid to date of $36,916.

In July, Dr. ** informed me that he had to wait on parts he had ordered before we could continue, so it wasn't until August that dental implants were installed, the bottom jaw followed by implants of the upper jaw the following day. The bridge work was delayed. Upon receiving the bridge for the lower jaw in September, it didn't fit. Dr. ** informed me that he had to file down the implants in order to make the bridge fit properly. Dr. ** told me that the upper bridge would be done in two weeks and my treatment would be complete in a month. I contacted Dr. **'s office numerous times in October and November without results. Dr. **'s office called me just before Thanksgiving and informed me that the laboratory had "skipped".

I was quite upset, having had open implants for nearly 3 months without a bridge which he had been paid for. Dr. ** assured me that he would refund fees he had been paid, for the incomplete treatment I had received. Dr. ** took a 2nd impression for the upper bridge that I had been waiting for, which wasn't completed until February 2012. Dr. ** deposited $1000 on February 6, 2012 in my checking account from his office, and promised additional funds. Dr. ** also informed me that he had hired an attorney because I was so upset with the poor care and treatment I had received. Dr. ** finally got the new upper bridge from a different lab and by this time, had to redo the bottom bridge because it was faulty. All work was finally completed in March, nearly 1 year after beginning treatment.

Dr. ** has made numerous promises to refund monies for the poor care and treatment I received. Additionally, he has promised me an accounting of the funds for which he was paid and despite my numerous requests, he has failed to provide me with my dental records and/or an itemized accounting. In closing, I made every effort to talk and resolve this matter with Dr. **. Throughout this process, he promised me that he would make it right, but once again has failed. Please do a thorough investigation and contact me with your findings. I will be out of state from April 24, 2012 through May 10, 2012, but look forward to hearing from your agency upon my return. P.S. This dentist has complaints on file with the dental board.

In May of this year, I took my son to be seen by a dentist from Absolute Dental located in Bonanza and Eastern in Las Vegas. I was given the run-around by this office for the past 2 and a half months and I discovered that it is because my son's insurance request was never submitted as they said that they just submitted it today, they said they will call me back in to 2-3 weeks!

This is absolute ** **, given the fact that no one ever returned one of my phone call to tell me this. I asked for a referral but they said they do not give referrals to private offices, so now all I can do is wait on how my son's infection grows in his mouth or give him Tylenol because he is in pain after eating.

I just hope they understand what I am going through because they also have kids. Maybe, thy should just have done their job in the first place.

The dentist did two crowns on my upper mouth. From the shabby work and knowledge, including conversations I overheard, my guess is he is a new or inexperienced dentist. I was in more pain after the permanent crown was placed than before. I ended up with a referral to an oral surgeon. When the oral surgeon removed the crown that was not permanently sealed he noticed that the entire side was cracked which allowed air into my tooth cavity.

I contacted the office and was told that there was nothing they could do at their location. On 2/5/2010 I called corporate and spoke with Jess C. who was surprised that the tooth was cracked but agreed to refund the amount of that particular crown. He said to give him until 2/8/2010 to audit my file. I called 2/8/2010 and he was not available so I left a message. On 2/9/2010 I had not heard back from him and I called again and had to leave another message.

Later that evening he called and told me that Luiz would be calling me the next morning to get my banking information for the refund. I called again on 2/12/2010 when I did not hear back from them. I had to leave another message. I called on 2/16/2010 and left a message for the owner Dr. Benny K. to contact me while he was in town on 2/17/2010. I have had no contact back from anyone at this office. If they had done their job correctly, I would have not had to miss work, have oral surgery and be in need of a tooth to replace the one lost. This has turned into an expensive, painful experience. I am a single parent living on a limited income. I had to pay out a lot of money to have this dental work done. Due to the problems I had, I have lost time at work and wages. I will need additional dental work that will result in more time off work and lost wages that I can't afford.