The dentist that worked on me did not listen to or understand my medication concerns and prescribed a medicine that I was allergic to. My pharmacy contacted me with their concerns and they contacted the dentist for me. The dentist then changed the prescription to another medication that I was allergic to. At that point, I gave up and went without proper medication!
Consumer Complaints & Reviews
If you have an appointment for 10:00, be prepared to stay in the waiting room without being contacted for 45 minutes or more. I left. It is a shame as the oral surgeon I had there was real good. I have been waiting for over 45 minutes and having to drive there for 30 minutes. There are better things to do and there are other dentists.
I had a crown glued back in. I had to ask for sterilizing of crown before re-gluing. The dentist did not sterilize the gum end of crown (as other dentists always did). The DDS (if u can call him that) takes every short cut. The dentist uses the cheapest materials possible to keep the profit up. It was the worst and the most incompetent treatment I ever got. Steer clear of this office.
On or about January 8, 2009, I was seen at Eastern Dental to have teeth removed and a full upper denture to be made. I was assured by Eastern Dental that having a full denture made by them was 100% covered under my Blue Cross insurance plan and that this was approved by Blue Cross. This procedure should have taken no more than two months at the most, at eastern dental it took more than six months. On August 1st, my insurance plan changed. On September 19th, I was to pick up my new dentures. I was asked if my insurance had changed and I said yes. I was then told that I would have to pay $418.00 for my denture. I was told in the beginning that this was fully covered.
My wife called and spoke with Blue Cross and learned that If they had did what they said (had submitted it for approval) Blue Cross would have paid the full amount. I do not feel that it is fair that I be responsible for the cost of this denture because they took longer than necessary to make my denture and because they failed to submit the request for approval. I understand that it is fraudulent to bill for a procedure that has not been performed, but it is not fraudulent to submit for an authorization before the procedure begins, had they done this, my insurance would have paid it at 100% because they would have had a record of when the service started.
