My son needed his 4 front teeth capped. They quoted me a price of almost $4000, which included root canals only. The company verbally agreed on the 4 front teeth. My mistake was, and I'm sure they are fully aware of their scam, I didn't get it in writing, just a quoted price. I paid everything in full. The dentist root canalled and grinded down the wrong teeth. She did the left front tooth and the 3 after that.
After this occurred, they called me in their office and said the dentist had to do those teeth and that I would have to pay more for the remaining teeth. I told them they did the wrong teeth. They would only let me deal with the manager, not the dentist. She got very belligerent and said, "We can't do inadequate dental work." I explained what the agreement was and that the dentist had done the wrong teeth. They quoted me another $2,000 for 2 more teeth.
Then after they put the temporary caps on the wrong teeth, they said he needed a teeth cleaning which would cost $185.00, because it's extensive cleaning. I questioned them why would you clean his teeth after the caps were put on and that they should have been cleaned before. Also, I asked why so much, because insurance cleaning was $35.00.
After arguing with the manager again with all these concerns, she stated that I don't know and that I'm not the dentist. I refused the cleaning, and again, she stated, "We don't do inadequate dental work." I asked to speak to the dentist numerous times which she would not allow me to. So she said, "OK, we'll give you the cleaning free."
My son went in for the free cleaning, and they flossed his teeth. That was it. Then they gave him 2 more cleaning appointments for $200 a piece. This is free cleaning! Speaking to the manager is very difficult; she is belligerent. I think they put her in this position to scam more money out of individuals who have no or minimal dental insurance.
After arguing regarding the so-called free extension cleaning with a machine, I refused the cleaning. Since then, my son has had temporaries put on the wrong teeth which fell out 3 times. And he has had to walk around with ground teeth. I am still waiting for the wrong permanent teeth to come in. This started last May 2009; now, it is February 2010.
