Trinity Endodontics

I went to Orlando Trinity Endodontics for a root canal. The technical service was excellent, but everything to do with billing/payments was atrocious. I paid $1000 in the chair (before service) on 8/24/10. My insurance processed on 9/16/10, saying that Trinity owed me a refund of $520. $129 of that refund was overcharges, and $391 was owed to my general dentist. I did not receive my refund until 12/24/10, after at least 10 phone calls from me and my dentist with Trinity responses like "The insurance hasn't paid us." "It will go out with the next check runs." "It will go out next week." "It will go out today." The problem seems to be the office manager's failure to process these claims. I was told that the office manager in charge of this is someone named Ivelisse, but I see on-line that Ivelisse ** is a doctor at Trinity, possibly the owner. My check was finally mailed on 12/22/10, after being processed on 12/14/10 and apparently by someone other than the office manager.

The problems may be more systemic in the office:

1) Overcharging--They estimate the patient's payment responsibility before service, and charged me several items not allowed by the insurance.

2) Prepayment--They demand full payment of patient's responsibility before service. This is not industry standard, makes it difficult for patients to manage these bills, and given the overcharging and delays in refunds, results in patient out-of-pocket expenses for extended periods.

3) Mailings--They don't. I haven't received one piece of correspondence in the mail from Trinity. No statements, nothing, even after (another) promise to send me an itemized statement.

4) Statements--They don't have a decent accounting system, and don't provide clear statements. My estimate before service was hand-written! I have a report of my services from Trinity that was faxed to my dentist. The organization and formatting is so bad that it is unintelligible. At this point, I don't even have a piece of paper that tells me the name of the doctor that worked on me.

5) Certified Refunds--They ask that you come to their office to pick up your refund check (when it's finally processed). If you can't come to their office during normal business hours (i.e. you are working), they insist on sending the check certified. Since you are working, you will probably not be home to sign for it. This policy almost guarantees that the patient will have to make a special trip to the post-office in off-hours to pick up any refund check.

I have already requested that my dentist cease referring patients to Trinity for root canals. I certainly won't ever return there. I will be posting this in every review/complaint site I can find.

On 05/23/10 I went to trinity endodontic in Orlando for a root canal. I had to pay the amount of $880.00 and that's not including what my insurance was charged before I was seen by the dentist, when the dentist came in and started working on my tooth. I was informed by the dentist that my tooth was fractured, so she could not do a root canal. I was told that they were going to refund me half of what I had paid. It's been two weeks and I have not gotten a refund back. I have been calling to get my refund back and every time I just get a run around from them. They say that the person who does the refund is not in the office that she will call me back and never does. The receptionist doesn't seem to know anything. I would like to know what can be done for me to get my refund back.

Two years after receiving service from Terryl, I get a bill with a balance of $192.60. They claim that they sent the wrong information to my insurance carrier. My insurance carrier paid but the dentist claims that they sent the payment back because it was the wrong tooth number. So by the time they sent the right tooth number, the insurance told them that my benefits were used up so their claim was denied. The problem I have is that it took them two years to notify me. I had two carriers if they would have called me (cause they have my number) I would not have this balance right now. My other insurance carrier won't pay it because it's two years old. Not only did I have out of pocket cost then now I have this bill which is more out of pocket money from me. They were incompetent in their billing process and because of it I'm the one that's paying the price. They stated that they will send it to collections if not handled soon. This is adding stress to my stressful life already. I don't need a negative rating on my report for something that was not my doing.