Dentaland Dental Centers

I had a very frustrating experience with this Dental office.

My children's dental insurance does not cover pediatrics. I took them for a cleaning and checkup. The regular dentist saw my kids and she was not very nice to them. She seemed irritated that she had to service my boys (ages 6 and 8). Anyway, she stated that my six-year-old had two cavities. I scheduled an appointment with her to have them filled. I left work early and took my son as not to be late. After a thirty minute wait, they called me up and presented me with a fee schedule for $182.00. I signed it and sat back down. After another thirty minutes, they called me back up to tell me that the pediatric dentist would be doing it and my insurance didn't cover her and I would have a different fee. Then they told me that I had to pay for another exam since it was a different dentist, plus new X-rays. My new fee schedule came to $1,387.00.

I waited for two hours and I could hear them all talking about my case and how much to charge me. One of the worker was complaining that she was supposed to be done with work. So I took my son and walked out.

I am a teacher and I cannot imagine treating one of my parents so rudely and making a six-year-old wait two hours for nothing. It was very frustrating and they were very unprofessional. I told the dentist that I would be changing dentists. I had a horrible experience and she didn't seem to care at all!

My son received orthodontic services in 2002-2004. He is now in college and his whole bottom row of teeth has moved out of place. Since I spent so much money to correct his teeth I contacted Dentaland. They scheduled him an appointment just to consult with us. Well, the old dentist retired and Dr. W. took a look. The retired dentist told my son he only had to wear his retainer for a year. Dr. W. stated he should still be wearing his retainer.

However, Dr. W. stated he would have my son file pulled from the warehouse and if he see in the notes where that information was stated they would take care of the problem. Well, the folder was never pulled and I have been calling repeatedly but my calls have been ignored. I left several messages for Rosie and Dr. W. and no one returns my calls. My son's appointment was December 18, 2009 and still we have no resolution to this situation. My son's teeth look worse than they were before he received his braces.