US Postal Service

I received a perishable delivery and was not home to accept the delivery. The carrier left the "delivery notice" which stated, "Fruit to heave to lift!" The delivery was never re-delivered. I called the number on the delivery notice and no one could locate the item. Since it was a perishable item, time was not on my side. To date, I have not heard back from the post office. The box of rotten oranges has not been delivered. It's not hard to figure why the post office is in the **!

On February 7th, the office received mail dated a month old which caused a ripple effect. 1) Payments issued to us had to be reissued and the original check appears a month later. 2) Several invoices/statements arrived late which meant our payment to others was late which had incurred late fees. As of today, there are invoices/statements outstanding and perhaps checks as well. Please be sure we receive our mail on a timely basis as this is a business location and I'm not sure if it has happened to others at this address. I have tried to call our local branch to no avail. Thank you.

On February 9, 2012 at approximately 8 pm, an unknown good Samaritan knocked on my door. In his hand was a package approximately 12"X12" addressed to me. It was my medications. He said he found it lying on the sidewalk about two houses away from me. I find this to be totally unacceptable. This was not a small parcel and it contained medications vital to my overall physical health. I have been at the receiving end of a number of issues in the last six months with my carriers and am becoming more distressed daily.

I left my townhouse and was locking the door when the post-person vehicle # 023330 tried to give me mail addressed for this residence. I have one arm in sling and the other was on my cane to balance my knee action. He said, "Would you like mail?" I answered, "Please put in the slot, I'm busy now." He was noisy and shut the metal loudly, and the clip for mail being posted "out" fell to ground, and I heard that and asked would he please put the clip back. He heard and kept on walking as though my time meant "oblivion" to me. I said again, do you think you could?

But he was walking faster around the corner playing cat and **. I definitively then followed him and said, louder, could you please allow me my injuries without interruption. I had to awaken my neighbor's identity asking who this post-person thought he was "someone new or what"? I gain this time had to yell to get his demeanor that I shall not tolerate any rudeness because of my injuries his imprudence was fool-heartedly and besides. What was his problem in the first place not taking time to look or what!

Get him off this block until he sees a doctor for his eyes, or starts to wear sunglasses, or remembers that disabled people are worse-off, and impugning does nothing. I think he's biased or racist, anti-artist with grey hair and his ways remind me of someone who constantly challenges his job. Give this jerk some time-off and get others to deliver the mail, probably needing three instead of two for this hillock. He eventually retraced and picked-up the clip that helps me keep the wind from changing send-off.

I have a small business, which I use the USPS for delivery, on small packages. I pay for confirmation delivery with insurance. When I check the tracking number for delivery confirmation, 60% of the time, the USPS will not have an update. I spend 2 to 3 hours trying to have a USPS rep to help me track the package. When the USPS rep tells me they will call back, I need to cross my fingers, and hope they call back. I pay for the service, and don't get what I paid for. When I ask for a refund for not delivering the service that I paid for, sometimes the rep laughs about it.

The last 3 packages that I have received have been put in a "Package Mail Box" and a note from the carrier was put in my mail stating, "You have a package in the top mail bin". The procedure was that the carrier puts a key in my mail so that I can retrieve my package from a locked box, and not have to leave my package in an unlocked box so that anyone can steal it.

The package I got yesterday was half ripped open and I have pictures that I would like to share, but cannot get the Post Master to return my call. I called the Post Master the morning of February 6, 2012 and he was to call me back that day. As of this time, he has not returned my phone call.

This is to complain that the postman, who in several occasions have left a Delivery Notice in my mail instead of buzzing my intercom and let me know about the delivery of the package. I am home and had to go to the post office to get the package and when I get there said the package still out on the street. I was home waiting to receive my package. This is not the first time he does the same. I hope you will ensure that this postman takes his duties more seriously in future deliveries.

I mailed my husband some valuable coins in flat rate box. I said to insure for $6700 and was told no. I could only insure for $5000. I went ahead and insured for $5000 and was charged $56 for insurance only! My husband was furious. This happened to me about six months ago and I couldn't remember why or how. I just researched new rates on computer and it clearly states that I can insure up to $25,000. Registered is automatically insured and the cost should have been $20.50 for $5000 and I should have been able to do it for the $6700! Luckily, my husband got the box since I couldn't insure it for the full value. I was charged $35 + more than I should have been and now I have to go 35 miles all the way back tomorrow and complain and hope they will refund me. This is ridiculous. Why didn't they say, "Just send it registered and you can do up to $25000." How clear could I be of what I need to accomplish? I said it was too high and that I should be able to insure for more and they argued the point.

I unfortunately used the Attleboro, MA post office on my way home from work a few weeks back. It is located on Rt. 123 and I thought at first "oh what luck", how convenient. However after entering the post office, I realized that I should have just gone to Fedex.

The postal workers are incredibly rude. The workers greeted none of the customers they just said "Next!". The woman in front of the line had a small child with her and apparently she did not walk to the counter fast enough, because after the postal worker (I'll call her Ms. Attitude) said her annoyed "Next", she waited 10 seconds, then scoffed and literally walked away from the counter and retreated to the side office leaving the customer just standing there.

There were 6 other people in line (all of us exchanging nervous looks and smiles) and now, just one postal worker working. After returning from her "break" (5 minutes later), the rude postal worker finally waited on the customer without apologizing or saying anything. Her attitude was awful. The next person in line walked up to the counter and tried to break the obvious tension with a joke, but you guessed it, the rude postal worker did not have a sense of humor and became very agitated. Let's just say his experience was just as awful.

The woman in front of me had a single letter. She was beckoned to the counter and asked nicely to purchase a single stamp. The postal worker responded one stamp, is that it?! OMG! What an attitude. The customer got her stamp and turned to the rest of us in line and mouthed the words "good luck" as she rushed out. What kind of place is this? It's like they intentionally hire people who can't interact with people and have no customer service skills at all. It's like we (the customers) should be so thankful to them for showing up for work - completely ridiculous!

I waited to be called, hoping the pleasant worker would call me, but no, I got, you guessed it, Ms. Attitude. I put the package on the counter; was not greeted, so I said that I needed to mail this with tracking. Immediately, Ms. Attitude got annoyed and tried to send me to the back of the post office to get a Package Tracking Slip - stating "you need to fill it out and then get back in line". I had already filled one out and just pointed to the tracking slip already nicely put on the box.

I asked her what my price options were for the package and immediately again, Ms. Attitude was annoyed. However, not only was she rude, but she also started shaking (it was like she was so furious and just barely able to control herself). God forbid I don't purchase a scale and price all the mailing options the postal service offers before getting there. So, I had seen enough and asked her to choose the cheapest option, paid the bill and left as fast as I could. What an awful experience.

I have been dealing with the United States Postal Service for all of my mailing needs. I run a small business here in Wasilla, Alaska. I deal with corporate accounts such as Sportsman's Warehouse and Hardware Stores. I have been getting all of my items shipped from the Milwaukee Wisconsin area.

I had a rush order to fill and my items were mailed out priority mail on Jan 24th (9 Boxes Total). 4 Boxes arrived Jan 27th. Today, I received 1 box marked parcel post with an orange ink stamp on the postage, although the box has priority mail stickers and tape all over it. The price reflects priority mail which I paid, not parcel post rates. Upon looking up all 15 of the tracking numbers, none of them "can be found on this website". The USPS.com, which I do all my mailing for my business through. I print all postage online so I am familiar with the website. Not a Newbie. I am still missing 4 boxes and they cannot be accounted for through the tracking numbers that do not work.

I spend on an annual basis about $35,000 in shipping through the USPS. Please rectify this before I take my business elsewhere! Also, they need to let their employees in the 53225 post office that Alaska is not International Shipping! The Anex in Wasilla, Alaska (99654) also needs to update their phone line. I have tried for weeks to call and when you push 1,2,3,4 it goes to a busy signal. I feel this is completely inappropriate for a Government Agency to have such poor customer service!

I went to the east port plaza office to mail 28 certified letters. There was a very long line. Half way through the line, I asked the clerk if he wanted me to go ahead and tear off stubs and he said yes, it will speed up process. The lady heard me ask the man and didn't say a thing until it was my turn to get to the window. And than said, "I cannot have you tearing them off. Now, I have to match them all up which is going to take longer to process." And now, certified have gone up to $3.40 not $3.29 two weeks ago and he was very rude about it.

She sold me the extra stamps to fix the right amount on letters and then made me wait in line for another 30 minutes to finish the process. This is the second time I have had troubles with this lady. About a year ago, she stamps 36 letters with wrong date and we didn't notice it until to late and we couldn't have our public auction that month. I went back to the post office and said something and she said, "We couldn't have stamped them wrong." I had to go back home and get paper work to prove it. And she said, "I guess we did but what do you want me to do about it now?" Very poor customer service. You guys keep raising rates and customer get less services. Thanks.

The package was mailed to me from Louisville, KY with confirmation requested. I received a notice that the package was attempted delivery but no one to sign for it, so it was returned to the post office. I went to the post office and package could not be located, and was told to contact the supervisor. I talked with the supervisor who in turn asked my mail carrier Charles ** who said he did not attempt to deliver package. I called the supervisor who advised me to contact her at 12 noon today. I contacted her, she is out of the building until 2:00 pm.

I am a high school teacher and am in class most of the day. My brother sent me an iPhone for my birthday from Louisville, KY. My phone is not working properly. Please contact my mother Harriet ** at ** who can fill you in on all the details, she was on all the calls with me. I just want my package and want to know what happened to it since no one can tell me what happened. This needs to be brought to the attention of the right people to let them know that USPS is not doing their job. I'm waiting to hear from you and so is my mother. Thank you so much for trying to resolve or aid in its resolution

I had a relative send me an brand spankin' new Giants Conference Champs Hat through our USPS with a delivery confirmation. It made one stop and it's been gone ever since. This was a few weeks ago. I called and gave them a case number that was opened and of course, I got the same answer, "There's nothing I can do because they're still trying to locate the package."

Who is doing this investigating if any? How hard is it to see who handled the package, with a tracking number on it? When did you pick it up? Where did you drop it off? Where is the accountability? I'm not shocked that the USPS is going broke. They are the most useless branch of federal services to date. They have no idea what accountability is or the importance of shipping other person's personal effects.

I will gladly pay extra to have a package sent through FedEx, UPS or DHL. At least I know when they track it, they know exactly where it is at all times. P.O.S Postal service is worthless. I suspect someone from the facility opened my package and stole it. No one is of any help and it has been over 2 weeks since the package was sent out and I keep getting the same dead end answer. It's clear that no one has any idea.

I have repeatedly received mail that was clearly addressed to another place/residence's mail. In addition, I own a two family home with two interior mail slots that go into the house.This person has continued to stuff all the mail in one slot which requires me to go outside to retrieve the mail. I have spoken with the supervisor Tonya or Tosha at the Shaker heights office but the problem remains. I have also received mail for 20 years that is addressed to *** Palmerston and have printed on the envelope the correct address but the card keeps returning to me. Why.

I do business on eBay. Since November 2011, almost 1/10 of my buyers would not receive their items. When I checked the tracking, they were stuck at some post offices without any progress. When I called the USPS post office, they said they would investigate the cases but without any further progress from them after that. I ended up having to provide full refund to my buyers and lost my items (average cost = $50) without any compensation from USPS. Even worse, I lost my Top Seller status on eBay and lost the 20% discount on my final value fee. Buyers gave negative feedback on me, too. I am so frustrated with USPS these days. It's a shame for them.

Some days my mail lady just decides she doesn't want to come. I have watched her pass the street on many occasions. There is no possible way not a single person on my street doesn't have mail those days. In addition to that, when she does come the next day, everyone's mail has BLOCKED written on their mail from the day before. Are you seriously telling me that every mail box on the street was blocked that day by a trash can when I saw her pass the street right up. I have had late bills resulting in late charges and I get checks delivered to my house which I also do not receive on time. This is completely unacceptable.

Steve from Hope Valley, RI post office has been sending my mail back. The DMV, it was my state ID can't use a P.O. box. So, they put my address on it and he still sent it back. Collection people are calling because he keeps sending my bills back. Yet, he'll put somebody else mail in my box. There are 3 more people that live at this address and they don't use the P.O. box. It comes as ** and it put in the box, everything that comes in my name gets sent back. I have my state refund check coming.

I had a tracking on a package shipped to my son vacationing in Florida on 1/7/12, his scuba gear. For some reason, when it arrived ,it was determined to be undeliverable and sent back to Tampa, who then sent it back to Winter Haven and finally arrived at the destination it was originally determined to be undeliverable. In the meantime, my son is back at college and this package is sitting on some shelf doing nobody any good!

I had talked to a representative and was under the impression that it would be sent back to me as my son and I do not want to impose on the parents of his college roommate. Now I find out that it will be 2/5/12 before they send it back. It will be over a month before anybody that has a vested interest in that box will take possession. I am out monies for using USPS and the frustration in dealing with a company that seems so disconnected with their job.

From December 1, 2011 to February 1, 2012 I have had 4 packages sent to different locations with delivery confirmation and not one was scanned when delivered. I sell things on e-bay and if the customer (she/he) is dishonest I'm out the product and also the money.

What makes me mad is that when you call the post office they are rude like it's my fault. Why do they provide a service that doesn't even work? Now, I have to insure all my packages which mean more money. I'm so tired of this, I would switch if it wasn't so expensive everywhere else. Should I have to be stressed out every time I drop off a package at the post office? Well, I am! They are worse than the DMV!

I live in Olathe Co. All of our mail is being sent to Montrose to be sorted. I guess Olathe is one of the post offices that is going to be closed in the future. Anyway, this past summer, I was doing a temporary address change and returned home on the 21st of December. I had put a hold on my mail and when I returned I contacted the post office in Montrose to have them start delivering mail to our home address and let them know not to forward our mail. Well, everything went well for a couple of weeks. Then I received a package on the 17th of January 2012 from the post office in PA. That's where we were working for the summer. The package contains some mail that the Montrose post office was still forwarding to them.

So I contacted the Montrose post office by phone and talked to Terry to let them know that someone was still forwarding our mail. He was quite rude to me and told me that the proper paperwork was not completed and until the proper paperwork was done, it would continue to be forwarded. He also told me I could go to the Olathe post office to file the paperwork. The Montrose post office is 16 miles from my house and the Olathe post office is 5 miles from my house. So I jumped in my truck, went to Olathe and talked to the manager, Bob, and explained to him our situation and he helped me file the paperwork. But also, he tells me that if we are going to be leaving for seasonal work, we should find a friend or neighbor to pick up our mail for us because these are the things that tend to happen. I could not believe he said that.

Well, it is January 24th, and still there is no mail. I contacted the Montrose post office and again talked to Terry. Again he tells me our mail is still being forwarded to PA. I proceeded to tell him what transpired the week before, so he looks a little deeper and said he found the paper and would talk to the carriers. He is not a very polite man. He acted like he had better things to do and couldn't care less. So, as of January 27, 2012 we are still not receiving mail. The postal carrier continues to pass by. I proceeded to the Olathe post office again. But this time I got to talk to Pam. She contacted the Montrose post office to see if maybe they just had a hold on it. Well, they proceeded to tell her we never filed the proper paperwork. She stopped them dead in their track and told them she had personally forwarded it to them last week. She went out of her way for me to get this squared away. At least we are hoping for a positive outcome.

Well, after all the trouble I have had I figured I will call the Montrose office first thing in the morning on the 30th. This time, I talked to a gentleman named Nick. When he looked things up, I received the same answer that the forward was not to be pulled until the 31st. So, here I go again explaining what had transpired in the last month. Then he informs me that they don't do the changes in their office, it has to be sent to Denver. Why couldn't anyone tell me that to begin with? I could have just put a hold on my mail and picked it up in person. It doesn't take a rocket scientist to figure this out. So here I am again, starting to understand how people go postal, ha ha. Not knowing what to do, I called the Olathe post office, talked to Pam and told her what they told me. She in returned was going to relay the situation to Bob and have Bob contact the Montrose office and then contact me. Within one hour, Bob did contact me and assured me the forwards would be stopped today and tomorrow. Again he advised me I should find someone to pick up my mail and forward it to wherever we might be, because things like this are going to happen.

But on a positive note I would like to thank the post master at the Bobtown PA, 15315 for being so helpful through this. If she wouldn't have sent the package of mail telling us the mail was still being forwarded, I would have never known. She also sent us some more mail that made it here last week.

During all of this, my husband's unemployment paperwork kept getting sent back to the state and we have still not received it and have not been able to file any of his claim which has created a burden on us. I can't even explain what a nightmare this is causing trying to deal with his unemployment, another government agency that isn't very easy to deal with even when things go right, let alone with these kinds of problems. Who knows how long it is going to affect us or how many past due notice and penalties we will receive because of their incompetency. I hope you take the time to look into this matter.

I guess the moral of the story is, the people with the jobs and benefits most of us would die to have are going to ** up your mail, but if you get your neighbor to do, it you should be okay. Thank you.

I was told it takes up to 3 weeks for my mailbox key 2 be ready. It's been past 3 weeks, so I put a hold on my mail, and I went 2 go pick my mail up, and the lady says we don't have any mail for you, so I asked her how much longer it will be, and she replied, "that's what I'm trying to figure out", and I feel as though if a costumer has been waiting for their key for a long time, then you should have a better answer than "that's what I'm trying to figure out". Then when I went the other day, the lady said they have 5 pages of mailbox key to be made, so somebody is not doing their job. All I want is my mailbox key, because I have important documents that I need.

I was mailed a package from India in December, and received no notice of it. When I went to my local post office, I was initially told that someone in my building signed for it on 12/22. This puzzled me, since no one was at home. I rechecked, and indeed, no one had been home. I went back to the post office, and the story was now different. I was told that my package had not been delivered, and that it was instead being sent back to India, and that it was in New York at the moment.

The post office representative gave me this number to call: **. I tried calling, but the number was disconnected. I spent several hours searching for numbers, randomly dialing numbers similar to the one given. I was eventually led to **, then to **. At each of these numbers, I let the phone ring until it hung up, then tried again. Needless to say, the only thing more frustrating than having a complaint or question, is not even being able to talk to someone about that question. If someone is actually reading this, I could use some help, on how to voice out my complaint.

I have filed several complaints with our area post office about the delivery of our business mail. As a small independent bakery, we depend on payments received by USPS for our daily deposits. Most often, the mail is delivered Monday through Friday well after the 2PM bank deposit cut off. For the past several weeks, we have not received any Saturday delivery at all. Each time we have complained, the post office tells us they are aware of the problem, that it is being addressed but nothing improves. My roommate, who is a USPS mail carrier, suggested sending a complaint to you so here it is. I need better service!

I just want my letter. That is so important to me, especially since it is my birth certificate. Please help me. I will pay charges for the research.

Theresa incompetently filed my paperwork three times and this caused denial of my claim as James dis not care to contact her for corrections. She showed me corrected paperwork she allegedly would mail to the consumer advocate for a final appeal, but when I contacted them the final time around my claim was denied because she "didn't have a chance to mail it in". She refuses to return my package and I am out of $4400 in damage caused by USPS and have been refused the right to receive my damaged item back with a letter of release from the consumer advocate. Theresa told me my item was not available for return and I am disgusted with this treatment. Why am I liable for her incompetence? It has cost me hours and hours of work over tree months and thousands of dollars.

My letter to Inspector General of U.S. Postal Service:

On November 29, 2011, I sent a package "CP769863150US" from the post office in Bonaire, GA 31005 to Santa Cruz de Tenerife, Spain. Every day, I was tracking the package online and one day, I noticed that the given information was not changing. The tracking results have been the same since December 03, 2011 at 7:34 am.

On January 4, 2012, I went to the post office in Bonaire, GA and the supervisor told me that she sees the same information I received in tracking system and instructed me to call "1-800- 222-1811" for the United State Postal Service to give me specific information on international packages. I called and the associate who I spoke with said that the package has been in Madrid, Spain since Dec 3, 2011. However, the online tracking system indicated that it was in France on Dec 3rd. Since she indicated that the package was in Madrid, I continued to wait for the delivery to Santa Cruz de Tenerife, Spain.

On Jan 14, 2012, my family had not received the package, I called the 1-800- number again and they told me that they were experiencing technical difficulties and to please call back on a later date. On Jan 17, 2012, I called back to 1-800- 222-1811 and the associate I spoke with told me that he could not find any information on my package in the tracking system.

This package was shipped out of Bonaire, GA on November 29, 2011. On December 3, 2011, USPS.com tracking system tracked the package to France. On January 4, 2012, a USPS associate confirmed the tracking of the package indicating that it was in Madrid, Spain as of December 3, 2011. Then on, January 17, 2012 a USPS associate indicated that Tracking Number CP769863150US does not exist in the system.

My family has been expecting the delivery of the package since December and it has not yet arrived, so my grandkids did not get their Christmas gifts. Please, I would like to know what to do now. If you could be so kind and give me some information on my package and/or refund my money, it will be much appreciated.

If I knew that Carolyn (USPS cashier name tag) was going to ruin my day, I would have gone to the post office at the end of the day. So here I am, I feel like crap so early in the morning, I think I will feel better if I submit a complaint. So the story goes like this. On 01/28/12, I went to the main post office on I-30 in Dallas, TX to send two packages of things I sold on eBay.

Carolyn called me up and the instant I arrived she presented an unprofessional attitude as if she had no interest in my business and gave me an agitated look and spoke to me as if I got on her last nerve. So I mentioned that this was my first time there for months in case she thought I was someone who had given her a hard time recently. I spoke to her in a nice way but I still felt uncomfortable and she showed no ease and I don't think I want this to happen to any one else. I'm also recommending my friends and family to go to a further post office to ship our things because I don't want them to encounter this kind of customer service.

On January 28th, my son had an appointment with the Post Office located at 2211 S. Telegraph Road in Bloomfield Hills, MI. 48301 for a passport renewal at 10:30 am. When he arrived, they told him that his appointment was on the 27th. Fortunately, I was in the car waiting for him and when he relayed that info to me, I immediately went into the Post Office with him.

You see, I had made the appointment myself knowing that my son works during the week so I had to find a post office that had Saturday appointments. They were insisting that "they make no mistakes". I requested to talk to a supervisor and Ann ** came to the desk and told me there was nothing they could do about it and said, "We are booked and have another appointment at 10:30. "

It was 10:40 am and it was evident that the 10:30 appointment didn't show up. There we were trying to convince her to process the documents and she insisted that we had to leave, she said, "I will not have anyone loitering in MY facility". Your employees are enraged they have to work at all and they show it to each customer. Most of us are happy to have a job at all today, but these employees are apparently disgruntled!

This is a repeated incident with the West Bloomfield, MI post office of delivering my home mails (bills, statements, tax documents, etc. ) to wrong resident and where in cases I have never received them. I have received open envelopes delivered to my home. In another incident, I have paid for my Post Office box dues inside the post office and it wasn't logged eight day following the due date where the Post Office restricted me access to my mail claiming the dues weren't paid. I have brought this to the local and regional managers but nothing has improved.

I simply wanted the post office to hold my mail, which according to the form, would and could last 30 days if needed. I completed the form as required. I signed the form as required. I provided ID as required. When I went to pick-up my mail the carrier took it upon himself to return my mail back to the sender. I complained to the supervisor Jennie ** whom stated that the house was vacant and would keep sending the mail back. The home is not vacant, which I explained and was courteous when I responded. This resulted in me not getting two large sum checks that I desperately needed. The checks keep going back and forth and I can not pick the money I so rightfully entitled to pick up and receive. I also complained to her supervisor Mario ** whom has not returned my phone calls. It has been a month now and I have not received the checks thanks to these supervisors and the carrier taking it upon themselves for me not to receive my mail by obstructing the delivery. This has caused me great financial harm and has turned into a personal discrimination rather than doing the job responsibility.

Today, January 27, 2012 at 9:30 am, I went to the Cohasset post office to mail a package. The window is supposed to be opened at 9:30 and it was not, so I rapped gently on the door. An angry and obviously agitated female postal employee abruptly opened the window, glared at me and in an agitated voice stated, "I was on the phone with a customer and that is why I am one minute late."

I explained I was not trying to be rude and she continued to speak to me rudely and with obvious agitation in her demeanor. She then told me I could only send a package that weighed 13 ounces. I asked why and she would not answer me. This woman should not be working with the public in my judgement. I work with the public and if I treated my clients the way she treated me, I would be fired on the spot.

In September of 2011, I submitted a temporary mail forwarding order to a commercial mail center PO box. In the last five months, mail is occasionally delivered to the house. When I stopped the carriers (we have 3,they all say "All of it?" and I say Yes, that is what a forwarding order is for). Over the holidays, several packages (from friends and family) and every piece of international mail was returned to sender.

There was no explanation as to why the USPS could not forward as ordered to the new address within the same post code. We have family in Europe. I cannot believe the mail was marked "Undeliverable" and sent all the way back instead of one mile away to the requested forwarding address. Can someone please explain what is going on with the USPS?

I bought a text book offline on January 14th and another on January 17th. When I received the one I purchased on the 17th first I went to look at the tracking number for the purchase on the 14th. It said "departed USPS sort facility on Jan. 16 2012; eta: Jan. 18th." Today is now the 26th and still no book! I have made many phone calls to my post office as well as paid them a visit on the 23rd. Where they told me since it was media mail (the cheapest way to send mail) that there is no telling when I will receive it and that it gets processed last. I pointed out that the tracking information stated it had departed the sort facility and they told me it was probably wrong and still there.

I spoke to my post master who could have cared less because in her quote "I can't do anything till it comes into my facility." When I asked for a supervisor's number or someone higher than her so I can find my package, she refused and told me she would email him my number and they will contact me! That was on the 23rd and still no one has called. Called customer service last night (25th), made a complaint and got a case number. The lady I spoke to was the first and only person who seems to care and realized I should have my package by now.

Called Consumer Affairs this morning and guy was rude and told me absolutely nothing and was on USPS' side, not the consumers! No one can tell me where my package is. With this kind of customer service, it is probably why the USPS is going under! I will be using FedEx or UPS from here on out. And that's what I told the guy from Consumer Affairs and that's when he hung up on me!

Here is what happened, recounted in this email I sent to the shipper: On this rainy Monday I thought I heard a small noise at my door so I went to the window and looked out. I saw a mailman standing there and a minute or two later when I went to the door he was gone. I looked outside for a package and nothing was there. I thought my package would be delivered by UPS like all the other times but I checked my Amazon account and saw that USPS had my item and the delivery status page said Delivered. I called USPS on Tuesday and told them what happened. They said it would be delivered today (Weds.) but it wasn't delivered.

So I called them today to file a claim for reimbursement and the worker who called me back refused to talk to the carrier to see what happened (even though he should remember since it happened just two days ago) and said that with Delivery Confirmation all they had to do was leave it at the door and if someone wanted to walk off with it they could! He has refused to reimburse me also, unless the package was insured. Was the package insured so that the post office will reimburse me? This is stupid and I will try to catch the mailman tomorrow to ask him what the hell he did with my package. I think he kept it because it was rainy, but the guy who called me back earlier said that if they record the item as Delivered it was delivered.

The shipper responded less than 30 minutes later with condolences and the promise of my entire order being replaced at no cost to me, and it is being sent through a better carrier (UPS) with free overnight shipping! I love this company! I hate USPS and FedEx, who did something so outrageous resulting in the loss of all of my family's moving boxes that I had to take them to small claims court when I was in another state. The post office also caused multiple packages to be stolen when I lived in the ghetto one year. You'd think little Miss Chinese lady would know better than to leave packages on the ground outside in some neighborhoods! I'm very dissatisfied with America in general and I swear to God I'll be euphoric when I move the h-e-double hockey sticks out of here this year! I'm going overseas and I will never be back. Of course it's not just because of the terrible package receiving.

I still not got my mail from 1/10/12 to 1/23/12. I have called the post office. When I went there I was told to come the next day at 10am to pick up (but I am at work 40 miles away and can't go then) I talked to the carrier who got me 1/24 and 1/25 mail but the acting postmaster will let him deliver the rest - she has it on her desk. I have filed complaints with USPS customer service and called 1-800-ask-usps but both Ann and her supervisor Travis said that they can only send the complaint to the postmaster and since she is the cause I am stuck. She insists that I come daily to pick up my mail or purchase a mailbox at her post office or she will return all my important mail to sender as undeliverable. She admitted that there was bank information that she was sending back.

This month I have already gone there 3 times to pick up mail and each time I only get a part not everything. She has already complained about 'these foreigners' but though' I am foreign born I am a US citizen. I have lived here for 7 years - had no problems with the previous postmaster and this only started with Ms. **. Russell from ** (2 houses away) is having similar problems.

Like Julie of Trumbauersville, I received a notice of payment due for my PO box renewal earlier this month. I was pleasantly surprised that amounts due for 6 and 12 months were the same as last year. Due date is January 31. There was no notice that rates would increase January 22, much less what those rates would be. I mailed a check in the USPS envelope on the 23rd.

Today I received a letter attached to my rejected check stating that rates increased on the 22nd and if I had paid my renewal before that date I could have received the original lower rate, but now I had less than a week to renew at the new rate without consequence. The letter is dated January 1, but I know I never received such a notice before now. The new rates are handwritten on the letter and amount to an 18.75% increase. I agree with Julie that it seems fraudulent to state one rate on a bill and then increase that rate before the due date, especially in light of there being no prior notice and no recourse. Unlike many others I have always liked and supported the USPS, but am now very disappointed. This is very bad business practice.

I have never been satisfied with the USPS. They first damaged a set set of dinnerware my sister sent to me for Christmas. It was clearly stamped fragile everywhere in the box. I couldn't recover any of the plates, they were all broken. I did not complain for that one. Two weeks later, I sent a large flat rate box that cost at that time $14.95 and the clerk told me it will arrive in LA in 4 days, that was on December 27th 2011. I paid $34.70 and I did not ask any question to the clerk because I supposed she put insurance that's what makes it so pricy. Not only she didn't put insurance but she did not even put a tracking number on it.

It is January 25, 2012 today and the package is not there. I called and filed a case and anytime I called to check on the case status, they told me the system is down or someone is going to contact you in 2 business days, no one did and the worse they closed the case without telling me. I filed another case and it is still the same scenario. I put very valuable family items in the package and now they are playing with me. The supervisor I talked to today gave me a consumer complaint number that is not in service (617 654 5704). I will not let this rest even if I have to go to the US attorney general. That's how angry I am right now.

We sent a package in early December 2011 to our nephew in Afghanistan. He never got it and we just got it back yesterday, January 24th 2011, and it was a bit damaged. USPS said that they couldn't deliver it because of damage which didn't look so bad to us. We don't care about the damage to the box, we only wanted him to get it! Also, we paid $13 to mail it.

I would like them to allow us to put it in another box and mail it again at no cost to us. They damaged it so they should send it out again. We wanted him to have what is in it as he needed those items - hat, magazines, candy, pen, notebook, jerky, etc.

Every 6 months, I receive a bill due for PO Box fee. Every year, it increases a couple of dollars yet it is clearly printed on bill. This week, I received my bill due on January 31st. I wrote a check for $23.00 (6 months fee), $46.00 (12 months). I dated my check Jan. 24, 2012. I placed it in the outgoing mail for our town that afternoon at 4PM. I then went to my box where I found a single piece of paper, a notice from the office. The paper said "Notice: PO Box fee due - $29.00 (6 months), $58.00 (12 months). Puzzled, I thought the post office was fining me $6.00 if it was late. But it wasn't late, my bill was delivered to me last week and printed with a label stating $23.00 fee (6 months), $46.00 fee (12 months).

How can my bill change as I'm writing out the previous charge? The postmaster refused to accept my sealed envelope with check when I said it was made out for $23.00. He stated that his computer would show different balance due and he just put these notices out late, it's not his fault and he can't accept my check for $23.00. It is fraudulent because previous pre-printed bill states other amount which can't change overnight. You must wait for the next month due. I refuse to pay an extra $6.00 for paying my $23.00 4 days early! Why don't they start the new charge at the beginning of February? Why should only people with January PO fees suffer and lose $6.00 for 3 days of service? Besides the extreme increase, it's pathetic to pull a stunt like this. I have never encountered such an act. I would like an attorney to explain the legality of being stated different amounts due.

I'm in the last house on a tract, and when we get a "fill in" mail carrier they put my mail on their arm and damage it by sweating on it. I've been complaining since 1985 and it continues. For many years now there is a laminated sheet in the post office with my address on it and instructions to be careful with my mail yet it still gets damaged. I complained as recently as three weeks ago when the fill in mail carrier damaged my TV guide and I was assured (as usual) that the supervisors know of the problem. Today the mail carrier damaged my monthly Japanese food catalog and I called the supervisor again to complain about the mail service.

This supervisor, Angela, took the information and really didn't seem to care. I told her she was welcome to come over or send someone over to pick up the catalog and examine it. She asked for my phone number and said she was going to contact the mail carrier "to see if he did it." I asked her if she was doubting my honesty on the matter and she said "Yes, I am." This is **. I've been getting my mail damaged for 27 years now and I have to put up with a supervisor that questions my honesty. I just sent in a complaint through the USPS website like I have for ages. I've talked to the consumer people in Santa Ana, CA. I've done everything I can think of yet these mail carriers disrespect my mail.

We have businesses in two cities (Malvern & Bismarck). All of our mail is paid online from our Malvern address. We drop off mail in both cities and today, for the first time, the Bismarck, Arkansas postmaster Jay says he will not accept our mail ship-n-click prepaid postage labels because they have the Malvern return address. We have to have that for our return address because that is where our packages must be returned to if they are undeliverable for any reason.

We drop off mail in Arkadelphia and Hot Springs with these same Malvern return address pre-paid labels with no problem. The postmaster at Bismarck was very rude and disrespectful in refusing our mail. We had to drive 72 miles round trip back to Malvern so that our mail would go out today as promised to our customers. Besides the expense of this unplanned trip, we lost nearly two hours of work time today.

My 15 year old son mailed a package with a ($200+) game system and games via USPS with delivery confirmation. Insurance was not offered to him at the post office. The system arrived to the destination broken (unusable) and games missing. A form letter from the USPO stated that the box was caught in a machine during processing and damaged. USPS offered their apology. Please advice as to the course to take to recoup money for the damaged system and missing items.

I mailed a package on January 17, 2012 that's expected to arrive at location on January 20, 2012. However on January 22, it is in Honolulu, Hi. What gives? This was suppose to go to Puerto Rico.

Is the rise in stamps the reason this package took a joy ride to Hawaii. This makes no sense. Are you guys sleeping on the job? I have the complete tracking records for the package if you want.

I ordered a collector plate for my mom in December from eBay. It came quickly, but the postman tossed it over the 3 ft. gate on my deck instead of opening the gate and setting it down. I heard the kerplunk noise and ran out as soon as I could because I figured it was broken by the postal service. Unfortunately, he was already driving away when I picked up the box. As soon as I picked it up, I could tell it was in pieces. I opened it and the plate was broken in 3 pieces.

On December 19, 2011, I sent out 3 very large boxes (about $44 each to send plus delivery confirmation) to myself from PR to NY with the few but precious belongings I owned due to my move. I never received it. The 1st box was scanned in PR then the Bronx and was received, no problem. The 2nd box was scanned at PR, the Jacksonville FL's port of call and received broken into with my Zane book collection and a new toaster taken out from it and stuffed with brown paper. The 3rd box was also scanned at FL port of call, but was never received. I called the USPS 800# to get the same *** I see everyone else in here has gotten.

They give you a complaint # and tell you they will call you back in 2 days. I've called 3x because I am yet to get a call back and they just "keep resubmitting my case". Now explain to me how they can't figure out how packages go missing. Each employee has a scanner ID. They know who loads the truck and when they load it. If they don't they should have cameras to see who leaves with the packages. That person obviously makes a quick stop and delivers it to themselves or a friend on the side of the road.

This is grand larceny and USPS has paid criminals and the worse part is I paid for them to steal my valuables from me and they tell me there is nothing they can do about it unless I paid even more $$ for insurance which is probably useless too. So I asked if I can at least get my $$ back for a service that I paid for and never received and they have the nerve to tell me maybe, go fill out a form at my post office and see what happens. USPS is a joke! I am now boycotting and will use facebook and twitter to warn everyone I know and don't know not to use them. Thanks for nothing because I know this in itself is useless.

On several occasions, our female carrier has stated she will not deliver our mail if our trash containers are in front of our mailbox. We are not always home after trash collection to be able to ensure this. However, we are home often enough to see that she just passes us by. Aware that we may not have any mail on those particular days, I have checked tracking for packages that I am waiting for and behold, she has deliberately not delivered our mail.

This is when I tracked my package on line. I am always home and no one came to my door. This happens a lot of times. They do not deliver. Now it is snowing outside. I have to print out information from internet to go pick up my package at the P.O. Delivery is not free. I paid for delivery and I got none.

I want someone to take care of this matter. There are a lot of unemployed people who would like to work. These postal workers make good money and fail to perform their jobs. It is not that they are understaffed. They just don't want to work. They slow down production to say that they have a lot of work. I wrote before about being at my P.O. and seeing one of the supervisors go out with her shopping cart about 10:30 in the A.M.

Encounter 1: Letter carrier leaves a USPS blocking mailbox warning citation on my neighbor's friends car as they are attending a post funeral lunch at my neighbors home. Car was not completely blocking mailbox and driver could have gotten out easily and placed mail in mailbox that is located on the edge of the curb.

Encounter 2: Letter carrier writes on my mail that a car was blocking my mailbox on a specific date the previous week! That means this letter was not delivered last week. The car in question was my personal auto parked 10 feet from my mailbox. Enough room for any non-idiot to pull along side or even reverse his mail truck a couple feet, so he doesn't have to strain himself from doing his job.

These 2 incidents were about 6 months apart. Not enough to warrant a consistent complaint from the letter carrier about a blocked mailbox. This is what is stated on USPS website: "According to our policy, the city or rural carrier should get out of the vehicle to make delivery if the mailbox is temporarily blocked by a vehicle." This is USPS policy! Meaning this is your job! Just do your job and stop being lazy about it and writing warning citations and leaving notes on my personal mail!

I came to the post office with prepaid envelope and the employee accepted a package without scanning it. Then I have received a phone call stating that a "there was a wrong box" used for the shipping for this reason they are going to hold a mail for undefined time. I was shipping in these boxes (priority flat rate) paid online more than 100 times and the box was acceptable in weight (very light) and very small.

Nonetheless, employees did accept the box and then informed that they will hold the box in their post office. I am not employed currently and do not live in the area where the piece of mail was dropped off, hence I am not able to come back and take the package out. The employee was rude and disrespectful. I came at 4:30 pm and was standing in the line for about an hour looking like 2 employees were serving 2-4 customers during whole that time. I have paid for a priority service. If the employees are going to hold a package, the person I sent a package too will miss important information and I will lose a lot.

After 4 days of not receiving any mail, I became alarmed and called my local post office. I was especially concerned because I was anxiously awaiting some very important mail that should have arrived days earlier. Imagine my surprise when, after being told a couple of different stories (including one where some mystery "family" member had completed paperwork to have my mail forwarded to some mystery address), I learned that my postal carrier had the power to complete a change of address form for me and had determined that no one was living at my house!

She said that I hadn't checked my mail in over a month. I had letters that I received only last week, but that was blamed on a phantom substitute carrier who wasn't aware that I had moved. I hadn't moved! The post office informed me that they have the right, without having to verify truth at all, to determine that I had moved, hold my mail, placed a sticker that reads "Moved--left no forwarding address" on all mail, and return it to the senders.

When I asked, "How can you legally put a lie on a letter and send it back? If I haven't moved, it's a lie! What would this tell creditors about my reliability?" I was told this was to protect senders from identity theft. She rambled on about how people set up mail to go to a vacant house as a scam, blah, blah, blah. I don't care, because you see I didn't move! I didn't change my address! I just want my mail! She accepted no responsibility for what happened and says they are within their rights. No consequences for the post office!

Of course, for me I'm not sure what mail I'm missing, or who I need to contact to tell them that I didn't move without leaving a forwarding address. Among the "missing items" is a check that I desperately needed. No clue where that is. Most importantly, I'm still stunned as to how the mail carrier has the power to complete a change of address form just as if she is me, and how the post office is not in some way liable for posting a blatant, uncorroborated lie on my mail.

I mailed a package on January 3rd using USPS Priority Mail with delivery confirmation. The package was accepted and processed at my local post office on January 3rd, 2012 which the delivery confirmation number can confirm.

By January 18th, 2012, it still had not been delivered. The tracking number only shows that it was accepted and processed at my local post office and nothing else. I went to my local post office, called the USPS 800 number, and called a consumer affairs number that they gave me on January 19th, 2012 to find out what happened to this package.

The post office and consumer affairs said that they would call me that day or on January 20th, 2012. The lady at the post office left early on January 20th and did not call. I had to call the lady at consumer affairs because she did not call me either as promised. No one from the USPS can tell me where the package is even though it has a delivery confirmation number.

They are telling me now that may be six weeks before they can tell me where the package is and they will not compensate or reimburse me in any way even though the delivery confirmation number states that they accepted and processed my package, but now have no idea where it is and don't seem to have much urgency in finding it.

I ship on average about 60 packages a month through the USPS and this is not the first time I have had an issue with delivery problems. On average, I have at least one delivery problem a month with the USPS and a little more than half of those problems cost me money in the form of refunds to the addressee, nonrefundable fees to list and sell, plus the cost of shipping.

Any further information or help would be greatly appreciated. Thank you.

I have been to the passport office in Tyler, TX on Martin Luther King Dr., 3 times now with my kids. The hours on website state 8:30 - 11:30 break and then 12:30 - 4:00. I've been at 3pm, 1:30pm and today at 8:00 am. All times the door was closed. Today (my 8:00 am day), there is a sign on the door that states the hours are now: 10 - 3pm. I have to take my kids out of school. This is not a responsible way to conduct a business! Passports cost $135.00/passport. They must be done in person for a first time passport. This is the only office in Tyler! Longview, TX has 2 office locations for passports. One is open 8:15 - 4:15 daily, no break. Is there a reason Tyler can't have at least one location with decent hours?

I mailed a package from Texas to Colorado on Dec.27,2011. Delivery confirmation says it departed the sorting facility same day. Then it disappeared. This box was 24 inches long and 12 inches wide. Did it get stuck to the bottom of another box? Did it slip between the pages of someone's magazine? Even if it is considered "lost", it still has to be somewhere. Right?

learned my lesson with the USPS. It will never happen again.

The express mail that was shipped to my address on 01/05/12 has not arrived. My passport is in that package and I'm flying out in 9 days! Please I need my package ASAP! Someone has to find it, please! This is unacceptable! I will lose my international flight and the fare is not refundable. I have not seen my loved ones in 2 years! I plead you to please find my package!

I have a medium size mix dog that everyone likes and I have not have complaints from anyone and is very gentle. He is usually in the house except when he is on a steel leash outside. He sometimes will slide out the door when I get home from work. The postal lady panics and throws the mail in the air and screams & hollers at me. We had made extra efforts to avoid trouble. Now the mail station will not deliver to me or release my mail to me in person. Isn't this against the law? I am no young kid. I have worked all my life and have other dogs come and go in my life that were much more aggressive. Please help.

I purchased several items online and never received the package. The USPS web site indicates the package was delivered, however, not to my address! I really want my purchase and the USPS representatives have not assisted with resolving the matter. Very upsetting!

I recently moved from NYC to Ohio. I had had a post office box when I lived in NYC and when I moved on Dec. 23, 2011, I closed the box and filed a change of address form. The form stated that my mail would begin being forwarded on Dec. 23, 2011. I have been waiting for a very important piece of mail (a FBI background check that I need in order to go overseas for my new job).

I called the post office on Dec. 28 and they told me the FBI envelope was there and would be forwarded by 1/6/2012. As of today, I am still waiting for the mail. I have called the post office repeatedly and have been told several times that the woman who takes care of post office boxes is not in and I should call back another day. These people need to realize that they are screwing with my employment. I am already going to be spending a lot of money on shipping costs to overnight the mail to Korea once I get it, which I would not have had to do if they would have forwarded my mail in a timely manner.

As of now, if I do not receive the letter by tomorrow, I will have to make new arrangements with my employer in Korea to postpone my arrival date. That will not look good on my part.

This is just ridiculous. My local post office has an elderly person delivering mail that does not even speak English. My packages/certified/registered mail is never ever delivered, not even a notice. I have complained numerous times to the consumer affair dep't and no action has been taken. I have spoken to the person delivering mail, which is not worthy of being called a postmaster, and simply ignores me, period. Claiming she doesn't understand English. Hello, she obviously does or she would not answer me.

I am fed up. This is not a privately own company, it's the United States Postal Service. All packages get lost, to the point that they just say, "we don't know where it is." What kind of response is that, no liability, no responsibility whatsoever. I made a final attempt to use the USPS and sent a package. Well low and behold, the package is lost. It has the receipt scan and nothing else, nothing. No one knows where it is or what to do. How difficult is it, seriously, to run a business; public or private wherein the principals are the same. This is just plain theft!

I send money orders via first class to pay my customers. I am getting endless complaints that they never arrive, which requires that I cancel the money orders (which costs $15 each and takes a month to get the refund check in the mail), meanwhile angering my customers. Often, the envelopes are simply never seen again (even some that I paid extra for signature confirmation on just to be sure it got there), sometimes they are returned as "undeliverable" when the address was perfectly correct and went through after re-sending (and repaying for postage), and always any envelopes that must be returned to sender for any reason take weeks to get back to me. In the meantime, I am out postage, had to placate customers and spend yet another $15+ to cancel and purchase a new money order. I actually get serious feelings of anxiety rise every time I place an envelope in the mail slot, never knowing if this is going to be another time where the Post Office screws me over, costs me money and loses me customers.

I always knew that no system is perfect and was sanguine about "stuff" happening sometimes, but now that I have to rely on the Post Office to carry on my business to a greater extent than I ever had to before, I realize that it is a seriously broken and inefficient operation, with terrible, terrible customer service. And without spending money, I can't possibly afford to spend and still stay in business. There is no alternative to using them.

On Thursday January 05, 2011, I dropped off a very important package "Certified Mail" at my local post office and is yet to be found. Around Monday, I called with a tracking number and nothing. I've spoken to numerous supervisors and they just passed the buck. No one can tell me where my package is. I have filed an investigation claim with USPS and like others, I was told that someone would get back to me within two business days and as of today, nothing.

I called the customer service number and asked to speak with a supervisor and I was treated with such careless and rude attitude. I was in other words told "Oh, well". What upsets me the most is that the USPS is a government ran business and us consumers have no other alternate means of sending mail. It's not like a store where if we're unhappy with the service we simply shop elsewhere. No, instead we're stuck feeling frustrated and helpless.

The package was supposedly delivered, it could not fit the mailbox, so instead of leaving a pink slip to pick up the item, it was left at the residents door, and was never seen, as I contacted my brother that his item was delivered, he said he did not see anything in his mailbox. What carrier takes an item secured with delivery confirmation, and literally discards it.

I flew to the west coast from Christmas eve through January 6. A week earlier, I requested Hold Mail, which I received confirmation from. I noted in my request that if it was too much to redeliver, I'd be happy to pick it up. Later, I found out that a friend who I had asked to check regularly on my cat, said there were several days that I had received mail. I also had told my neighbor that I was leaving, so she could keep an eye out and she saw mail on 2 occassions.

I've had this problem before where USPS totally ignores Hold Mail requests and it pisses me off that I get confirmations.

Additionally, my postal carrier leaves my fence gate wide open and consistently drops rubber bands on my font porch. I have a nice little collection that I might cut (so they can't reuse) and return to the post office with a note saying "you dropped these on my porch, I thought you might want them back". Just wish I knew my mail carrier's name.

Also whenever I get certified mail notices, I always assign them and check "Leave at my address". What do they do? Drop the ** card right back in my box instead of actually doing their job and redelivering. The last time this happened, I taped the card to an 8x11 sheet of white paper and posted it very visibly with an arrow drawn pointing to "redeliver" but still that afternoon, guess what I found in my box? I don't trust USPS anymore.

Since I'm here, I also had to request a refund from Amazon one time because I got a text from them saying an order was ready for pick up. Normally a text says, "Your order has been delivered" and "Left at my address." However it did not say where to pick up. I called Amazon to find that UPS delivered to the local post office for some stupid reason. I went to the local post office and they shrugged, "We don't have anything for you."

After more than a week of "out for delivery" status, I checked tracking info and they still never was able to find my order anywhere (perishable I might add). Amazon couldn't help me locate it either so they gave me a refund.

Multiple packages coming and going have not arrived! No one can give me a straight answer. My mail may be lost or stuck somewhere or still sitting at the post office. I am losing faith in the US Postal system.

I renewed my identification cards through DMV in August of 2011. It is now January of 2012 and no one can give me any answers as to why I do not have an ID. I have gone back and forth with the post office and DMV. DMV resubmitted my ID to be sent to me 6 times. Now they will no longer send it to me. The post office is blaming it on the DMV and DMV is blaming it on the post office. This is outrageous. Tax payers should not have to pay money for services they do not receive.

Mail is not delivered and returned to sender without probable cause. Perishable items are not delivered. No attempt is made to deliver mail that requires a signature. No attempt to deliver packages. Mail carrier is inconsistent in delivery. Important documents and payroll checks have been lost or not delivered resulting in delinquent payments and receipt of monies. Items have perished at post office pending delivery of a pick up slip. I have had to leave work and pick up signature required mail, when there was someone at home to receive it.

The mail service is extremely bad this year. I'm still missing holiday cards etc. I have very little mail except for solicitation for donations from political groups by political groups. I visited the post office several times with no satisfactory answer. This is bad holiday season. The checks etc. mailed by friends for our food collection for the hungry program have not arrived.

I scheduled a pick up of 4 packages at my office for items I sold on Ebay for 1-9-2012. On 1-11-2012, yesterday, I had one of buyers contact me, as his tracking info showed item delivered same day as it was picked up. I called USPS 800 number, and was told that it was probably a scanning error, and package was in a local post office in limbo.

They told me to call the regular local post office. Regular post office told me that mail carrier probably hit a button wrong, and instead of accepted, they were scanned as delivered. Local said to call P.O., where the item was going, and ask for a recall. Said to do immediately as it was probably going to be delivered today 1-12-2012. The phone number was constantly busy.

I called back to 800 USPS. They transferred me to Consumer Affairs. Consumer affairs says I have to go to local PO and get a form 1509. I hung up on her as I am running out of time. I went on website and printed the from. I called back to 800 USPS, and asked for fax number of post office where item was going. I filled out the form and faxed. I have no doubt that I will not get the package back. I have already refunded the customer as they were unhappy, and didn't want to risk bad feedback.

I am also out $11.01 for shipping. I was told to take it up with local Postmaster, but I couldn't guarantee I would recoup any of my money. This is all their mistake, and I have now spent over 2 hours on phone with no help whatsoever. They are totally worthless in customer service, and I am out about $32.00 because of their mistake.

I shipped out a package with a pair of glasses worth $90 via certified mail. This is the 3rd time that I have a package out from New Hyde Park Rd. And it went missing. The post office will not help me or answer my emails. I believe that someone at the post office is taking the packages for their own personal use.

I mailed a Christmas gift in a large box to my family on December 15, 2011. It was mailed priority which was to get there by December 19, 2011. The package still has not arrived!. No one seems to know where it is, and it has been hard to get answers from anyone in the post office. Unfortunately, I did not get a tracking number which makes be believe that my package was an easy target for someone to steal. I will not be using the post office to mail my packages. I'm willing to pay extra for FedEx or UPS.

I've now wasted two entire days at home waiting for a package that says "notice left" without a notice. No one knocked. I didn't go anywhere. USPS has keys to get into the building for the mailboxes. What is the excuse? What is the point of me rescheduling delivery if it never shows up?! Do they just keep leaving it at the post office? What is the deal?!

I do a lot of mailing. I have a store and an online business. The post office is constantly losing packages or in some cases the packages take a very long time to get to their destinations. When mailing 1st class mail with packages, I am told the scans that are done are courtesy scans.

Many of the packages I have missing still say they are sitting at my local post office, which is not true. The packages have moved to a sorting facility and then they are lost. Because there are no scans done you will never know where they are being lost or quite possibly stolen. They never get to the buyer and they do not get returned to me, so where are they. All the missing packages I have I must either reship or refund, so as a small business this is really hurting my bottom line.

I call customer service and it is the same every time. They can take my complaint, but that is all they can do. The post office is paid for a service they do not always do. They are forcing people to either send everything express, which there is no guarantee on that either, or use another shipping company. UPS, does not lose packages and they scan a package at every stop it makes.

We always hear how the post office is losing money and must raise the rates, if they did the job correctly that would not be so bad. The problem is they do not do the job well and continue to raise the rates. UPS is becoming a very serious option for me. I need my packages to get to my buyers and if they do not reach the buyer the post office needs to know where that package is.

If a letter is sent certified, signature required, how long does it take to get delivered? I receive a certified, signature required letter every month at the beginning of the month. The last several months, I have gotten it "late". the post offices are 20 minutes apart. In Dec. it was mailed on the 29th, I didn't get it until the 6th. Is there a timeframe or rules as to how long the post office can take to deliver this type of mail?

Rate your choice, zero is not an option. It should be an option, as that is my rating for USPS. I shipped a pair of boots on 12/31, left my local office, no scans after that. They just called me to offer a courtesy call, to tell me exactly what is on my screen in front of me.

In a nutshell, they say, "Too Bad, So Sad." Nothing they can do. No insurance, as with eBay, insurance is worse that flushing money down the toilet. At least you could take your toilet apart. Not eBay. They defend every buyer like they are their children. Now, I eat the cost of the item, as expected.

Just the tone of his voice when he called to tell me too bad for me, was enough to make me want to crawl through the phone line to rip his face off. If this is what their service has become, no wonder they are going out if business.

I have been making the same complaint for the past year! The postal carrier in my area is too lazy to bring my packages to my front door, knock, and actually deliver the mail. When I first moved into the area, I was horrified to find my packages were being thrown over the fence, instead of actually delivering them to me. After months and months of complaining, the mail carrier has resorted to lying about attempting delivery, and leaving orange notices.

She's not even attempting to deliver my packages, instead of bringing them to my front door, and actually doing her job, she doesn't attempt delivery, and just leaves an orange notice to pick it up. Why should I pay for a services that I am not receiving? Also, the customer service at the Grandview post office is horrible. The latest incident, which was 1/10/12, I spoke with Terry, a supervisor, and he told me that per Dan, the postmaster, that the carrier isn't allowed to deliver the mail to my area. Isn't it allowed to deliver the mail to my area? What does this even mean? Sounds like some blatant discrimination.

I am moving out of the area, actually relocating, but even if I wasn't relocating, I would still move, because having decent postal service is crucial! I would never recommend this branch to anyone! They are horrible! I also have to take off from work, to go and pick up a package that should've been delivered to me!

My grandmother shipped me something on 01/04/11, and the expected the delivery time was on the 6th, and she paid for priority mail. Guess what? I still don't have her package. I looked up the tracking information, and it says it is in Sandston, VA. I am in Hanover, VA. It has been in Sandston for four days now! I go to the local post office to see if they can do something, and all they say is, "I can give them a call, but I doubt I can do anything". She says that Sandston is the distribution center, and that they can't just stop what they are doing, and look for it, like what the heck. I called the distribution center, and she said, "we will get back to you within 2 days". You would think it would be in the same day. I hate USPS.

It usually takes one day for my co-op maintenance bills to go from zip code 11209 to 11214 (5.8 miles away), both in Brooklyn, NY. The last bill took 7 business days to reach the building manager's office. I have been in touch with the building manager since I noticed that my check had not cleared. We kept in contact for several days and I avoided paying a late fee. From now on I will pay my bill using online banking, no more USPS.

The USPS has not delivered over thousands of dollars in checks to our small business from customer in the same town that we are in. This started back in October of 2011. Being a small business, every penny counts in this economy. I have called and filed two complaints and even field an email complaint. The only response was, "We are unable to keep track of all the generic mail that comes through our offices." We have even been charged late fees from our City Water department even through the woman on the phone said she had heard our area postal service has not been delivering mail in a prompt manner.

Last year, we had two checks to our accountant fall by the way side never to be seen and five checks from customers. As of today's date, January 9, 2012, we are already missing three checks from customers. I guess the USPS service is going to break their track record this year. Keep raising those rates guys. You earned it.

I was living with my daughter at her address of ** and I was using her address while I was there. But we recently moved in 10/2011 and have still been having problems. We both have went to the post offices in the city where we live and still, we are receiving each other's mail. She had a magazine sent here that had to be changed with the company she ordered it from. I know that the mail is sorted by zip code and we have different zip codes so what's the problem? I received mail from Pontiac, MI too. I lived there for one year in 1999, but not recently. I was told over at the Imlay City post office that the address mix-up has to do with the Central Forwarding Service, which used to be at local offices but was changed to Detroit and now possibly Pontiac.

What was the problem with the mail being handled at the local offices anyway? We have to repackage and mail each other's mail now and we have complained in person too! It's illegal to tamper with another person's mail, costly and an unnecessary pain. Can you please look into this problem?

This is not a complaint, but a rave! I dropped mail in an outside drop without postage (smart). When I realized my mistake, I went inside, and was told by a counter clerk that I would have to wait for the item to be returned for no postage. If my husband had entrusted me to make this piece of mail delivered on time, I would have just waited for it to be returned. Well, once I got Consumer Affairs involved (great reps by the way), things started to move. The same people who informed me there was no way of locating my one piece of mail, was now engaged in the search. However, they never found my piece (my husband's going to love that), but they were able to pull several other pieces without postage. Those poor souls. Thank you Consumer Affairs and the Midwest City, OK branch for all your efforts. I have a renewed faith in our US Postal Service. I'm now on my way to downtown Oklahoma City location, wish me luck.

I ordered a cell phone cover from NJ on 1/4. It arrived in Windsor, CT, 10 miles from my house on 1/5 via UPS. It was then sent via USPS to Hartford, CT, about 8 miles from my house on 1/5, then sent to Springfield, MA on 1/5, which is 45 miles from my house. It sat in Springfield for 2 days! How inefficient can the USPS be. They continue to lose money and still not do anything to improve their customer service.

Delivery issues. In the past 6 months I have placed many orders online and made sure to have them sent priority mail service which mean I should receive them in 2-3 days time. I also purchased track and confirm. I tracked these packages to see that they are sent to a sorting facility 45 miles from my home then sent to a sorting facility 150 from my home then back to the facility 45 miles from my home which adds and extra 4-7 days on my package being delivered. Despite that I paid more to have it delivered in 2-3 days. They are raising their rates, complaining about the drop in people using the mail service. Well, do you think it could be because you are not doing what you say you are going to do. From this point on, I will pay extra and use a different carrier. I think we need to get someone in there to run this right way and start putting the customers first instead of seeing how much more they can get from us.

I mailed a package to Raleigh, NC on December 15th, 2011. I paid insurance on the package and the package was to be signed for. I was told it would arrive on December 20th, 2011. It has not arrived, and according to my local post office they can not track it because I did not purchase a confirmation of shipment. Using my insurance label number, it was traced to Columbia, SC on December 16th. Now I'm told by my local post office that the Columbia SC Post Office will not answer their phone or return calls.

Now you want me to file my on claim online and list what was in my package and provide receipts, why? I purchased insurance, you guys lost it, and you tell me it can't be traced. Now you want me to provide proof of cost. The contents can not be replaced. The cost does not matter because you are the ones that failed to provide services paid for. I purchased insurance on the package for the cost of the contents of said package. I wanted my package delivered. When I turned it over to you it was you that was responsible for the package. It is your job to please me. I am the customer. What happened to customer service? This will be the last time I use USPS to mail my packages. If you can't track your packages, how do you know anything gets delivered?

I just made a complaint about a clerk at the main post office in Corpus Christi, TX. I would also like to thank your postal letter carriers that work our area. I have lived in the area over four years. I get mail all of the time. I have had super mail carriers. Tell them thank you for me.

When I have outgoing mail, I put it inside my locked mailbox and leave a note on the front of mailbox for carrier to pick up. I had to send a money order for payment and left it inside my locked mailbox to be picked up by carrier. A month later, the person that was suppose to receive money order told me he never got it. I had to stop payment which cost $15.00 and reissue the money order. Three months later, I received the envelope back with the money order and a letter from postal service. I don't know what the reason was for returning it but envelope or money order was not damaged.

In November, I had to fill out health insurance renewal papers. Again I put them inside the locked mailbox and left a note for the carrier. Item was picked up but Insurance company never received the paperwork. I had to pay late fees and am currently without medical insurance. I had to make a trip by bus to the Insurance company to resolve this issue.

My mail is being picked up by the letter carrier but it isn't delivered to where it needs to go and it is costing me money. I called the Anaheim Main Post Office and spoke to a supervisor Named Liz. She would not give me her last name. I complained to her and was told there wasn't any way to track what I was saying. She didn't help me. I made this call on 1/4/2012. I want the Postal Service to refund monies I had to pay out because of their poor service.

On Dec 30th 2011, I mailed a letter from Mailbox on **, Mr. Kelly in Roseville, MI 48066 before the 8 am pickup, to Ms. Debra **, ** Houston, TX. It has not yet been received. It contained a $50.00 m.o. and a ballpoint pen. I put 2 stamps on it. Ms. Debra's telephone number is **. Your assistance I do seek.

Again, another unfulfilled package delivery promise by the USPS. I sent my daughter a box of birthday (January 3) gifts on December 27. I sent the package priority mail and paid $38 and some change to ship the box of clothing items. I was assured that the package would arrive to her by the 31st (which I didn't believe) but I felt confident that it would arrive for her birthday (again wrong). It's now been 6 full working days since I mailed the package and she didn't receive it again today. When I was finally able to speak with someone at USPS about the delayed (hopefully) delivery, I was informed that I have no recourse whatsoever as I didn't purchase any of the "extra" services.

My daughter celebrated her birthday without gifts. Not a big deal but I did spend over $200.00 on size 1 clothes and not one but two pairs of snow pants because it gets really cold in upstate NY. I'm hoping the package shows up. In this case, I'd embrace better late than never. Unfortunately, there are no consequences to the USPS other than loss of a customer to an already failing "business". How is it that the post office can routinely breech contracts and get away with it? They took my money and didn't deliver as promised, but I can't do a darned thing about it even though I can prove I sent the package. The situation totally stinks

I've had a history of bad experiences with USPS but this time around, I ordered a package and it simply never came.

Whenever I called customer service, they were completely unhelpful; only telling me things I already knew (such as the same tracking updates that appear on the website, of which there were none for this particular package) Every time something like this goes wrong and I call, they open a case for my package, telling me that I will get a call in a couple of business days, which I never do. If I call back to complain, they simply offer to open another case.

They don't take responsibility for losing my package which I paid good money for; it's criminal. I literally paid this despicable service to lose my package. People depend on USPS and the way they treat us is unconscionable.

I have rented this PO Box since 1990. It was due I believe in Oct. 2001. The payment was received late. They closed the box on me. Jasmine left me a telephone message that per her supervisor, I owed another $15. I sent it in. I got no response since! Oct., Nov., and Dec. passed with me calling. I wrote a letter. I complained online to postal website. It has also been several holidays during these months and they were also closed. Every time I call, either the line is busy or no one answers; it just rings! Or, they say I have to speak to Jasmine (who wasn't there, or at lunch at 10:30 am, or in the back). Someone named George has told me that. Plus, they cannot take messages.

Today is Jan. 4, 2012. I called 1 hour ago. It's still busy. It's the same as last week. I got no answer and it's busy. On Dec. 28th and 29th, my PO Box is closed. I had it since 1990. They have not opened it. My correspondences, bills, and checks have all been lost and misplaced because of this. No one has returned my checks, nor called. Why do they treat paying customers as if they don't need us? Why doesn't anyone answer or update and open my box? I have complained twice to an online supervisor at USPS.com. They gave me a wrong number to consumer services and told me to call that number (instead of taking a complaint).

This is a track and confirm issue. Delivery confirmation purchased. Package went from St. Paul, MN to Des Moines, IA back to St. Paul, MN and finally on to final destination in ND. It lost a day. Why Des Moines and then back to St Paul? Very poor service, no wonder USPS is in trouble.

I shipped a package priority mail on 12/20/2011, to my niece who just lost her parents. She is now in a foster home and in need of some reassurance. Package was suppose to be delivered on 12/23/2011, it is now 1/2/2012 and the post office has no idea where the package is. It left the distributor one hour from her on 12/23/2011 and has been missing since.

I filed a report and they told me they will investigate and call me within two days. They did call me and said they knew nothing. I went to the post office in person to talk to the supervisor and she told me she was sorry she knew nothing and it will get there someday that i just have to sit around and wait. Are you ** kidding me! I asked if I can file an insurance claim, it is past the guaranteed 5 days and they don't know where the package is even at. She told me no, because it was not lost.

What is the definition of lost? So, now I'm out $150 in presents plus the $8 shipping and now I can not talk to my niece because the foster parents think I lied about sending it. Thanks for being rude and completely unhelpful Post Office!

The mail delivery service to our area is atrocious. Mail delivered to wrong mailbox, lost mail, if the mail gets delivered at all. The only thing efficient out of the Post Office in Claremore, Oklahoma is stopping mail service. If you submit a stop service it stops but you play heck getting it started again. I will not do business with anyone who delivers utilizing USPS because I will not get my package. If I do, I have to drive the 10 miles to the post office to get it myself. I have had the postman hand me one of their cards stating, "Sorry, you weren't home so we were unable to deliver your package." I have mailed packages to myself, arrived home three weeks later and still no packages.

I didn't get them for nearly 3 months, until I went to the Post Office and they found them in the back. I am removing my mailbox and refusing service from USPS. I will utilize competitors from now on. Better to pay more for guaranteed service. Why am I writing this? My daughter-in-law's father mailed her a package. He didn't know better than to send it using USPS. The postman delivered it alright. We found it in the ditch in the mud right where our neighbor watched him throw it. In my opinion this deliver like all the others that didn't get delivered is an example of USPS fraud! This is why we need to privatize mail delivery. Dissolve what is now the USPS.

Also, I like how they insulate themselves from problems. Try to file a complaint. You get an uncaring voice or you can submit and email. I have written (like many others) to the Postmaster for Claremore without a response. They don't care.

Once again, this local post office says they delivered mail when they did not nor do they return calls made to them to try and problem solve. They lose packages, deliver mail that belongs to other customers, are rude and unprofessional. I have reported this to USPS more than a couple of times (which solved nothing but requested a survey to be taken) only after attempting to receive a call back from the local post office manager/supervisor. They do not return customer calls but did send out a hand delivered "dog" letter which had nothing to do with my concerns over them losing my mail and delivering mail that is not mine.

How convenient. This letter was placed down the mail slot. Usually the mail carriers just leave mail hanging out of the (ample) mail slot and heaven forbid, it's a windy day because then I have to hunt for mail all over the porch/lawn. The letter they sent me was just to hassle me for speaking up. I find the letter retaliative in nature (because I did speak up) as they warned me this was the 2nd and final notice I would receive (never received a 1st one) and that they would hold my mail for 10 days as I was instructed to comply and sign the letter and return it to them.

Of course, I did not sign anything as this stupid letter had absolutely nothing to do with helping me to find the whereabouts of my mail/package they claimed to have delivered. They were hassling me for calling them and expressing my disappointment in the way they fail to handle delivery of mail appropriately and their lack of concern for customers concerns. It's not about the holiday rush as to the whereabouts of the lost mail items, they are careless as a way of being.

One day, I received 13 pieces of mail that were addressed to other customers, received packages with the inside item stolen but wrapped with mail tape & they have claimed to have attempted to leave packages at my door and leaving a notice instead but they never left any attempt to deliver notice as I was there and the carrier did not have a package with them. They are an inferior group of individuals who clearly show they could care less about doing their jobs with a little integrity if nothing else and they sure as dirt don't care about the public they serve.

I sent a package out on Dec. 23, 2011, priority mail. I paid extra because I was told that it would be 2-3 business days, plus I put insurance on it. I figured at the worse it would arrive in FL on Wednesday, the 28th of December and it did. It made it to Jacksonville. Now it is Dec. 31 and it's still in Jacksonville. No one I call seems to have an explanation for any of this.

They are just deeply saying they are sorry and now they want me to wait till Tuesday to file a mail recovery. Meanwhile, I have paid over $20 in delivery charges, made 4 long distance phone calls, and still need to make more of them next week. And to top it all off, my daughter still doesn't have the package and I don't know if she ever will get it.

I mail a brown envelope with two Christmas cards and two gifts cards in the envelopes. I put the address on the envelope but forgot to put the street name on it. I did but the return address on it put "10 days later". We have not received the envelope back. It was mailed out on the 15th of December.

My complaint is regarding priority mail flat rate envelope service (specifically from Western and North Central, Kansas to Jackson, Michigan).

On Friday 12/9 I sent a priority mail flat rate envelope from the post office in Oberlin, Ks to Jackson, MI. I paid the additional $0.70 for delivery confirmation. Expected delivery was Monday, 12/12. Monday came and went. Tuesday came and went; envelope was not received. Checking online, calling USPS and calling the actual post office it was mailed from would only confirm that the envelope was dispatched to the sort facility in Oberlin on 12/10 at 11:30 am. No scanning after that.

The envelope was finally received in Jackson, MI on Thursday 12/15 (where it was scanned at 4:20 am). I had the same experience with a priority mail flat rate envelope mailed from the post office in Tribune, Ks on Friday, 12/23. Expected delivery was Tuesday, 12/27. Again nothing received on Tuesday or Wednesday, and again the only tracking information available was that the envelope was dispatched to the sort facility in Tribune on Friday, 12/23 at 3:24 pm. No other scanning occurred until it was received in Jackson, MI on Thursday 12/29 at 4:24 am.

The same location that I was sending this correspondence to sent me a letter on Wednesday, 12/22 via first class mail and I received it on Saturday, 12/24. How can it be that first class mail can be received in 2-3 business days but priority mail takes 5 business days?! I would really like to know what route mail takes from Western and North Central, Kansas. It is the only place I experience these types of problems. Something needs to change! My weekly reports were in those priority mail envelopes and when they are not received by Wednesday of the following week, it means I do not get a check that week. Ouch!

I paid for overnight shipping of computer CDs, with guaranteed delivery by noon of 12/28. The Package was received on 12/28 at 10:17 AM, at the Chicago facility. At 5PM, the postal office did not know where the package was. I was told to call Consumer Affairs for tracking, in 1-2 business days. I have now lost 1 day of work without CDs. I still don't know unknown when the CDs will arrive.

I sent a package priority mail on December 13th from the Pleasantville, NY post office to chapel Hill, NC. It was never received. It had a passport in it. It was somehow misdirected to Seattle and Kent Washington, across the country from North Carolina. Lots of anguish and over $500 to process an expedited passport which we may or may not receive in time for flight on December 30th. If flight is missed, add $1350 to the financial loss!

For the past year, mail delivery to our neighborhood has been atrocious. We routinely receive our neighbor's mail, and they receive our mail. The names and addresses on the envelopes are correct however, our letter carrier delivers mail to the wrong address. We have received mortgage banking envelopes addressed to our neighbor. We received a legal court document addressed to another neighbor. Yesterday, in the mail was an enveloped addressed to me, with personal medical information, which had been opened by someone else, due to the mail being misdelivered. The situation is totally unacceptable. There is no reason or excuse, as to why our letter carriers deliver properly addressed envelopes to the wrong address. They either just don't read the names and addresses, or just don't care where they deliver mail. The problem is wide-spread in the Hyattsville, Maryland, area. Something must be done.

On Dec 15, 2011, I mailed a parcel to Pasadena, Ca. The package was sent parcel post with the assurance that it would arrive by Christmas since it was full of gifts for our grandchildren. Unfortunately, I did not insure the package nor did I get delivery confirmation. Naively, I sent the package in trust since I have never had a problem with the postal service. I am unaware of the route of the package from McCall to the destination in Pasadena. I was told by the mail service recovery center that all postal claims are handled by Consumer Affairs in my state.

The box was emptied en route to the destination and my grandchildren received an empty box. The parcel did indeed arrive but it had been emptied prior to delivery. I am hoping that possibly the contents were not stolen by a postal employee and it might be possible to recover the packages at the Postal Recovery Center. I realize this could be difficult since they had only Christmas tags on them with the name of Isa or Siena from Grammy and Papa. If nothing else, I wish to report that in the route of mail from McCall, Id to So. Pasadena, Ca., there is possibly a dishonest postal person that has broken the hearts of two little girls and two grandparents.

I sent 4 packages USPS Priority Mail on 12/19. Two arrived as ordered. On 12/21, one arrived at it's major destination city (Orlando) and was never seen again. The other (insured) arrived on 12/21 to Harrisburg, PA and was never seen again. Tracking shows they were scanned and sent back to Dallas on 12/23. This is probably a lie. Why would they send them back to their original destination when they were addressed to suburbs of Orlando and Harrisburg?

I mailed a Verizon Fios bill on Nov 17, 2011 (USPS and inside of building, not outside due to common sense & people stealing). That bill and check never made it, never found or returned. I had to cancel this check (out of pocket $). I sent a 2nd check and my statement through USPS inside & that made it, but late!

So here it is on Dec 16, 2011, I sent Verizon bill with check again inside along with TXU Elect bill/check & a check to my bank to San Antonio, TX. Well, the TXU Bill/Check made it, but my Verizon Bill/Check No (now it is 11 days late) & my Check to be deposited 11 days late and has not made it either. This is getting out of hand. I never had problems with USPS. I always mailed inside/sealed with tape on back every envelope/made sure address is on outside readable & return is there too (today's date is Dec 26, 2011). Verizon bill address is only 30 minutes away and my bank is 5hrs away. No tracking #'s so I cannot get any help from USPS. Now, I have to cancel more checks. USPS needs to pay for this!

My sister-in-law sent Christmas packages from Yorba Linda, CA on 12/13/11, and as of 12/26/11 the packages haven't left CA. Tracking has them leaving Bell Gardens, CA on 12/15/11 with no time attached and tracking hasn't been updated since. When she contacts the post office, she was told that it's just a busy time of year.

I put in a hold mail at the post office until 1/3/2012 or possibly earlier. I went in on 12/24/2011 and was told the concierge in my building had said to leave the mail with them. The concierge denies ever saying this and I did pick up 2 UPS packages, different company! Regardless, the driver had no authorization or business allowing someone else to countermand me. Now, they are trying to say I must not have gotten any mail in almost 3 weeks! I now know items were returned and their attitude is I need to prove it to them! Well, fortunately, I can and will be able to do that, but how does that help me and what happens to the carrier and the jerks that did not help, but instead patronized me!

USPS carrier named Linda from Zip Code 93405 has been stealing mail, leaving personal notes, books, and speaking to me in a very inappropriate manner. I have been stalked by her and she has been reported numerous times to her Post Master, who says that the union is too strong to fire her.

I have filed police reports, USPS OIG reports, USPS Inspection Service reports but I have had to move three times, change churches twice then got a threatening text message against me and my children which was traced back to her. There was still no action by the USPS.

Apparently, she has a history of stalking and making threats and trying to convince people that the world is ending and they need to read her crazy notes and books. The Post Master said that he has disciplined her but not much more due to the Union, she is a very unstable and should be terminated. She is a threat to me and my children and the community at large. The USPS needs to take action and be proactive not re-active.

I received a letter two days after it was supposed to be already filled out and sent back. I may lose my SS benefits because of this.

I usually receive my stamps by stamps.com. However, in Nov., I ordered Christmas stamps and reg. stamps and never received them. I went back on the site and did see my order, but it was too late for Christmas stamps so I tried to re-order the reg. stamps to no avail. I kept receiving a code (cmn3101e system is unavailable due to cmn0409e). I spoke to a live adviser and all they said just call and order the stamps, I tried this as well. I was told it would take over ten days to receive my stamps. In the past, when I ordered online, I received them in 2-3 days. I cannot wait for 10 days to receive my stamps which I have needed since Nov, when I placed my order online.

I never received an answer as to why all of a sudden this problem was taking place. My order consisted of item #467540 a pane of 20 and item #467640 a pane of 20. I still have no stamps and all the information I received from stamps.com was worthless. Many other people & businesses are saying the same thing about not receiving their orders and all are receiving the same code as above. I am sure that if this is happening all over that a loss of income will be huge for the USPS when the final figures come in. What is happening? When will this problem with your software end?

Notice of a letter requiring a signature was left on my apartment door. I signed the notice and gave it to our USPS mail delivery person the very next day. It is now 8 days later, and no letter has shown up. I have no tracking number as the "Notice of a Letter requiring a Signature" had to be signed and returned to the postman.

On 12/13/11, I mailed a package, priority mail, to my son at the following address:

Phoenix, AZ 85042

The package was returned today (12/23/11) as unclaimed. He has lived there and been receiving mail there for more than four years. However, his current mail delivery person has failed to deliver this (or any mail), marking letters and packages as unclaimed/unable to forward.

How the post office ruined my family's Christmas: I didn't go home for Christmas this year; so, I mailed my family their packages through the USPS on December 13. One package arrived just fine from Monticello, FL to Mooresville, NC by the following Tuesday. The other package to the same exact address was sent to Federal Way, WA scanned in on December 21. No one seems to be able to tell me where the package is or when it will be delivered to Mooresville, NC except that it probably won't be before Christmas. Tried the 800 # for customer service. This is just an electronic answering service that loops you back around. I'm wondering if there are actual people working at the USPS since no one answered at the district office in Jacksonville, FL either (out for the Holidays). I never really doubted the USPS delivery before but, now I don't even trust them to send my regular bills or letters. Once ,again our tax dollars at work. Thanks a lot USPS. Hope you had a merry Christmas.

The USPS is over budget because your rates are too low! Raise your rates. It should cost at least $0.75 to send a letter and raise all shipping and junk mail fees. If people don't like higher rates, they can use more email, or go to UPS, which is higher still. Simple.

Local Southlake, TX USPS held a package that included a check for over $2,000 for almost a month after they were supposed to have notified me of its arrival. I contacted the sender and they advised their USPS office confirmed that the Southlake office still had it. I tried to call and confirm they still had it so I could pick it up. A worker rudely advised me they cannot check via my name or address, only a tracking number. How terrible is our USPS. No wonder they are going out of business!

USPS should stop selling the "signature required" service if they are not going to actually require a signature. Service has always been uneven where some carriers just leave a slip and make no attempt to deliver, which really inconveniences my customer. A customer returned a package to me and requested a signature and the carrier just left it in my mail box (in NC), but showed a signature being left, late in the afternoon past our regular delivery time. So my customer thought I was not telling the truth about not having the package. When she and I discussed this, we discovered that the postal carrier on her end in CA did the same thing when I sent it out signature required. My postal carrier(s) is inept as at least once a week, mail gets slipped under my door due to being delivered to the wrong box; there are maybe 10 boxes.

I have a certain product combination that only fits in the large flat rate box, but the actual priority postage per pound is cheaper. 100 times I have used the cheaper postage and covered up "flat rate" with priority stickers. The last time, they returned it to my box, which is ridiculous as I then wrapped it in brown paper and sent it out again. If they want to protect their jobs, they should provide good customer service and they should not steal from their customers as they are doing with the signature required ripoff. And, if you try getting them on the phone, that won't happen. They should go out of business for the poorest, non responsive customer service around. Further, in the South, they seem not not take job very seriously. I left packages at post office midday that didn't show up in the system until the next day. This is just wrong.

On December 21, 2011, I checked the mail at our rural mail box. Inside was a notice that a package was too big to fit in our box. Last year I had been instructed by the postmaster in Newkirk, NM 88431 to make a box that would accommodate a large package. The box currently is next to our mailbox. We have also given the postmaster our phone number so she could call and we could meet the mail carrier if necessary. My wife made a 12 mile round trip on an icy road to pick up a package (flat 14 1/2 X 13) that not only would fit in the large box, but could have been rolled and fit into our regular mail box.

I sold something on eBay and mailed the package from my local post office. I was pulled off the line and to use the "automated system". Never before has a package gone astray but with this system it did. It also raised all kinds of doubts was it a thievery ring, etc., regardless the package. Despite my calling the 800 number at least ten times and the facility in Bethpage L I and the North Carolina post office (the only friendly one), the package is still lost stolen or missing. I am out the money and I have never gotten a call back from USPS. They have listed the wrong address for me and told me to call post offices that don't deal with this. I used to like the post office I totally distrust them now and hope they go out of business for such shoddy service. I had sent the package priority with delivery confirmation. Never again will I use them. I am out the money as a seller on eBay.

We were giving a hand written note from our apartment manager saying that we must pickup our mail from the P.O. because we don't get it out of our box, which is not true because all our bills comes though the mail. We would like help on what we can do about it, if anything. Thank you for your time. We would like to have our mail delivered into our box.

I cannot get anyone to answer the phone to help me at the ABQ post office. I have submitted a complaint via email and have had no response. I have a flat letter which never got delivered and could be sitting in a bin at the ABQ post office due to it being kicked out of the automatic sorter (per manager at Farmington post office) and I need someone to go look. Farmington manager said it could be 90 days before anyone looks in the kicked out bin. Attorney needs the papers back.

I have been waiting on a package to be delivered to me from the People's Republic of China. The estimated delivery date was at the end of November. I have been tracking my package through their web site for a long while now, wondering why it was taking more than a month to receive my merchandise. Fortunately, I found an alternate tracking site that linked me to the carrier that would handle the package once it came stateside. Unfortunately, that carrier was the USPS. They have had my package since Dec 9th. They claim to have left a certified mail notice on my door on the 9th which introduces two problems.

1) My wife and sister-in-law are in the house 95% of the year. When they are not there, I am there. The house I live in is occupied 100% of the time and nobody heard a doorbell or saw a mailman over the last 3 weeks.

2) There was no notice on my door or in my mailbox which I have been checking everyday in anticipation of the delivery of my item.

I was one of the lucky ones that was able to find the tracking information because I stayed on top of my delivery but had I been preoccupied with my regular life I would have never received my package and there would have been a myriad of accusations hurled at the company that I purchased from. I have requested redelivery and am watching this like a hawk now. If there is no attempt on 12/21/2010, I will be contacting the postmaster general and the AUSA for the Northern Illinois district as this is not the first time that the Postal Service has failed to deliver. The pattern of failure is becoming more and more common and unless we begin to prosecute them for mail tampering, it will never stop.

I ordered a package as a Christmas gift on 11/20/2011 and it was shipped first class with delivery confirmation on 11/23/2011 with a tracking number. As of today, 12/19/2011, the order has not been received and no tracking is available past 11/23/2011. I went online to customer support, what a joke! The links were broken unless you wanted to report something good, so I used that link to ask about the shipment. I received a response 2 days later saying it had been forwarded to the correct department and did hear from them 2 days after that. They said they did not have updated tracking information and maybe the seller would re-ship. I replied with the seller already said they wouldn't and how was I going to explain to my daughter that her Christmas gift was lost at the post office and am still waiting 4 days later for a response. The package is a small one containing a pendant for a necklace.

I sent out a package (USPS Media Mail) and insured for which I have copies of. Package was lost and they have denied claim and appeal, saying package was not insured (even though I have sent them numerous copies of label and receipt for purchasing same). I cannot get a hold of anyone regarding this and the telephone number of USPS stationary from Washington, DC has been disconnected. We have an outstanding invoice from vendor whose goods we've lost.

I had a PS3 game shipped in an large envelope and when I received the parcel, the contents were missing. The procedures at the post office is to scan the parcel in and if the contents are missing or damaged, the clerk or letter carrier should mark or stamp the package missing contents or damaged. The procedures were not followed and I received an empty envelope. This looks like it was taken by an postal employee. It cost $63.13. How can I file a claim?

In addition to my packages not being delivered to me, the Wilcox Station still allows this to happen and I keep getting the runaround from them.

For two years I'm having major problems with my local post office. I have damaged mail (different ways) and no response from my post office (they have the worst customer service area ever). You call them and either nobody answers (all times of the day) or if somebody answers the phone, they can't help you and pass you along to another ex that nobody answers. My situation has cost me over $2,000 in very important mail and postage, etc.

I need a top customer service person from the main post office to call me and see about my issues and help me before I'm forced to see my attorney and go that route. I really don't wish that and I just want some help. Thank you. I want post office customer service help as my local post office has the worst or no customer service area. Nobody works when at work or they are always "out" that day when you call and are lucky to speak to a phone person only.

I am disabled! I never received my initial bill and they still won't provide me it. I sent $500.00 certified and no one can find it, but it was received by Entergy. They shut off my electricity and I got the commissioner to get it turned on. I was told they were fully aware of the money order rules and were ** me. Entergy also would not have someone come to the property to be escorted to the back to see who would be responsible to cut two trees and what the procedure would be for this. By the time they finally came out to see the trees (between two phone poles), one had fallen and taken out most of the fence. I have pictures and logged the calls. They said it was the landlord's responsibility. However, they never even apologized for not sending someone for so long, thus ruining the fence.

They have turned off the electricity again and I am waiting for the results of the search by the USPS. They apparently want to do the search and the USPS told me the receiver of the M.O. is not permitted to do this. I am in the dark and I keep receiving late fees, reconnect fees, and ridiculous letters. I do not have a phone. So, please try to reach me by mail or briefly by the charity organization above **. In both cases, I had to call so many times that the property owner finally got involved (with the trees) and the owner heard some of the calls. Entergy was even told all parties involved were present for the call (i.e., both tenants and the property owner). Who cares whose name they wanted to file it with? I gave all of them.

After reading through the comments, there seems to be a common thread. There's terrible phone support, toxic Customer Service, Broken tracking system, & promises made that are not kept! Too bad it cost Americans billions. After the experience I had today at the 2201 E Truman Rd, Kansas City, MO 64127, it was inexcusable. From the front counter, "lonnie" to the manager, "Karen", they were both pathetic. When I called the post office at 3:00 pm to speak with the post master, he was out of his office till 4:00pm? How much longer do we need to subsidize the PO with our dollars, people?

In the past month, two items that I bought from an online vendor and chose to have delivered by USPS have been left on top of my mail box next to a busy road. In the past, boxes that were too big to fit in the mailbox were kept at the PO and a notice was placed in my mailbox for pickup. Then I would have to deal with the ignorant, incompetent and obviously less-than-intelligent postal workers inside the post office, but at least the packages were there.

Fortunately, even though my packages were left on top of my mailbox, they weren't stolen. Over the years, the mail carriers for this area have been nasty and rude, with one leaving me a notice that she would stop picking up my mail because I had put the mail too far into the box, which I did on a rainy day because the box had been bashed and the door didn't fit tightly anymore, and I didn't want the mail to get wet.

Since then, I've never mailed anything from my mailbox. I can well understand why the USPS is struggling, the people who work for USPS wouldn't be able to find work anywhere else. They would be fired for being lazy and rude to customers. I will gladly pay the extra shipping for UPS to deliver my packages from now on. These are just two of the problems I've experienced with mail carriers. There have been many other incidents over the years. I will gladly pay my bills online and pay more to have packages delivered by some business other than the USPS. I hope the USPS shuts down entirely. I will not miss it and I definitely won't miss postal workers and mail carriers.

On last November 27 I sent 2 Persels by priority mail gifts. One Russian -Priority with insurance Customer Form# CW162635749US. Second -Uzbekistan-Priority with insurance Customer form# CW162635721US. I had promise from PO 5-10 business day my mails will be deliver to Addressees. I had joys to sent by priority, by hoping that my mails will be delivered on time to my relatives before Christmas. Today, I have problems that addressees not received yet.

On December 4th, I sent 2 mails Russian-Express Label # EI209433888US with insurance. Customer form# CW225089698US. Should be deliver by December 10th and second Uzbekistan-Priority mail Customer form # CW225088692US with insurance. They are both not delivered yet. I called several times to find out when my addressees may have gifts from me on Christmas, but no body tell me answers. I paid extra money for Express and priority mail. I understand busy holidays, but it is so important for people to have gifts on time. I'm so upset and worried that my relatives may have not received from me. Please help me with my problems.

I had a package being sent from MA to MD, with a promised delivery date of December 3, 2011. Thankfully, I had a confirmation number, and was able to see where my package went. On December 6th, it was out for delivery in WV. After that no more updates are available. I called to find out what was going on, and after trying to get a hold of an actual person for about 20 minutes, I was told that a claim would be filed, and I would get a call within two postal business days, with an update. Of course I had not received a call.

I called back to speak with someone, after being on hold for more than 30 minutes. I was given another number to call. Of course no one answered that number either. After a few minutes, an answering machine said to leave a message and someone would get back to me. I don't believe anyone will ever get back to me. I want to know what happens now? Will I ever see my package? I am running out of patience, and feel like I need to do the investigating myself. I was told by the last person I talked to, that no one has even begun looking for it. I had many packages to send out for Christmas. Since this has happened, I will not be sending anything out with USPS again.

On three occasions mail has not been picked up from my resident mail box. Twice, bill payments left to get soaked by rain.

The community mailbox got broken and replacement was ordered by post office. I was told it would be fixed in 2 weeks. Four weeks later, it's still not fixed. I called to inquire and left a message. I was called back by Elaine (4 days later) who was at the telephone no. 973-468-7047. She kept repeating the same questions over and over. I asked to speak to a supervisor. She refused to connect me and refused to give me her full name or the name of the supervisor. On another call, I found out the supervisor's name is Robert **. I left him six messages to call me and he never called back. I called repeatedly and whoever picked up would just hang up on me, as did Elaine. I also left messages for **'s supervisor, Thos **, who never called back. Then I called the Postal 800 number and Agent No. ** kept screwing up the details of my complaint and refused to hand the call to anyone else, or give me her supervisor. She hung up, too.

Finally, the mailbox was fixed today and I was told to go to the post office for my key. I called the post office who said the keys were there and I should come get them. It took forever, but I finally made it there with all the traffic and was told that the keys were not there and I'd have to return. It is no wonder to me that the post office is in such trouble with all the ineptitude that fills its buildings. The organization should be ashamed of itself for treating consumers this way. I will do everything I can to use privatized delivery services from this point forward. I'm sure no one will contact me regarding this issue because no one in the post office cares!

I purchased items through a vendor on the internet and followed the online tracking awaiting my package. The USPS claims the package was delivered on 12/3/11. What is the problem? The package was never delivered! I live in an apartment complex. If the mail recipients are not home on the day of delivery, the package goes to the main office where they hold it for us. The main office has no record of a package being delivered to me on that day (they keep a log). I opened a case with the USPS and was supposed to get a call within two postal business days but never received a call. I called them again and they opened a second case, which I'm still waiting on. This is ridiculous!

I put a package out, priority mail, on Saturday. My estimated delivery date was 12/12/11. I got my confirmation that it just left the main postal facility on 12/13/11! I could have sent it parcel post for the same price! My friend will not receive her package on time.

My regular mailman has blocked my mail, and now that I've complained to his supervisor, some mail is being returned to sender and not being delivered to me. Today he also called the police about my boat being on the road. It was 15 feet from the mailbox and the officer stated it was legally parked and did not have to be moved. I haven't got police report yet, but this is harassment to say the least. I would like this mailman disciplined and transferred to a different route. The last thing returned was an important letter from my fiancee's attorney. He seems to think there is something that can be done about this in a nice manner.

I have had a P.O. box with the post office for the past 2 years for my business. I sent in the renewal check on October 24. It was never cashed, and the post office never contacted me at my residence, to notify me that I was receiving mail, and that it was being returned to sender. It just doesn't make sound business sense. Wouldn't the post office receive more revenue, if they chose to contact the customer via a courtesy call? Why is the standard procedure, to close the box and send the mail back to sender, rather than to contact the person whose mail is being delivered to that box? I was required to submit my home address, and phone number when I signed up for the box initially. This is an example of government existing for the people in government, rather than the people, whom the government is supposed to serve.

I ordered a package via Priority Mail from Massachusetts to Maine on December 5 with an anticipated delivery date of December 8. On the 7th, it said it was out for delivery, and I did not receive it. On the 9th, after still not receiving it, I went down to the local post office, and they said they couldn't find it. They then called up the district supervisor, and she said she would give me a call with more information later. Well, 4 hours later, she called back and said my package made it's way to New Hampshire some how, and it would reach me "eventually. " I am in no way impressed by their service at all. This isn't the first time this sort of thing has happened to me either.

If I could give a rating of no stars, I would. Minus stars is even better. The USPS is an absolute joke. I have been running a business and shipping almost weekly with them for the last 4 years. My art is received broken many times, whether I indicated "FRAGILE" on the package or not. One customer came home to find her box upside down and beat up on her stoop when all the time it had "THIS SIDE UP AND FRAGILE" written all over it. Buy insurance you say? I have and that is a joke too! The recipient must open the package in front of a postal employee in order for the employee to determine if any damage is the responsibility of the postal service or an error in my packaging abilities.

Let me assure you, I pack my work like crystal! Why would I throw it in a box willy nilly so it's guaranteed to break when some unionized postal employee decides to play rugby with it? Sometimes it seems writing on the box makes it even more of a target. And insurance is a waste because it's all subjective! This week, I had a customer contact me because she had not received her order that I sent out with delivery conformation on December 1. She contacted me on the 7th. Via 1st class, she should have had it within 5 days, but the clowns at the postal center in Greensboro, NC decided to process it in and out of their facility five times before it left North Carolina! What an absolute waste of time and money. She finally received the order yesterday, 9 days after mailing it.

Today, December 10, I was expecting an order of supplies to arrive as was indicated by the USPS as a delivery date. Well, it's been processed through Greensboro 3 times now. I live 2 freaking hours away, it would be easier for me to go pick it up there than to wait for those turkeys to get their act together. I needed those supplies today and now I have to make my customers wait another 2-3 days to fill their orders and I am losing both time and money! I am so mad right now that I could spit nail!

I think I will be switching over to UPS or FedEx. It may cost a little more, but the common sense and cooperation will be well worth it.

I have never had a problem with my mail service until now. We haven't received mail so far for 3 days. I receive a lot of mail and am expecting some important mail within the next week. Can someone please check and see what the problem is. I know the postal service is having it's issues and I am concerned about that but if there isn't a steady mail person for my route and we are on the back end of someone else's route, I can understand but I need to know. Maybe this is why people are doing more online. Thank you and the US postal service is very much appreciated for all their work.

Today, December 9th 2011, the postman left an attempt to deliver notice. It was a parcel with sender's name ** article number ** customer name and address** I am physically at this 24/7. Although my yard is enclosed with a chain link fence, I have a doorbell installed next to the gate. There was no ring today and the bell worked when I tested it 12 minutes ago. I have submitted electronically an alternate delivery day (confirmation number **)

I preferentially chose USPS deliver because I want to support postal workers; however, I will make it a point to choose either UPS or FedEx the next time. I need the items I ordered for diabetes treatment; the sooner I get them the better. I asked how I can make the situation better so that I get my parcels delivered on time.

My package started out with UPS, and on December 5, was transferred, in Lincoln, NE, to USPS for delivery. Tracking the package says, it won't be delivered until December 9. Why? It was already in Lincoln, NE (the destination city)? Why would it take another 3 days to deliver the package? Ridiculous, to say the least. No wonder people are using other means of delivery. I want to hear from the post office about why this is happening. By all rights, UPS should have delivered the package, but it being dropped off for USPS to deliver, in the destination city, it should have been in my hands, no later than December 7. I am **!

I've been calling the USPS customer service line for three days for a package I ordered that was sent from Carol's Daughter on the 29th of Nov. It was stated in a delivery tracking conformation email I received on the Dec. 5 that the package was delivered Sat. Dec., 3, 2011!! I was home all day and greeted the mail man (was not the regular mailman) and he handed me junk mail that day. I was originally looking for UPS to deliver the package by Fri., Dec. 2, 2011, to no avail. When I checked my email Mon., Dec., 5, 2011 and made a few calls, I find that there was a joint effort in the delivery of my small package between UPS and USPS. Now I have no package and can't seem to get through to anyone to find out what's going on with my case because of "unusually high call volume." They need to have a more secure system because right now it's looking like I'm just out of some money and a package I was in desperate need of! Thanks, USPS.

Postmaster Anthony **** has overseen the Concord, California Post Office for the entirety of my problem. He has been given multiple chances to correct the problem over a 3-year period yet has always failed to do so. The problems are such: first, the mail is delivered to our address for half a dozen people who do not reside and have not resided there for years. Second, the mail for the residence of our address is falsely delivered to other addresses in the neighborhood. So of this mail includes small packages, first class mail and urgent mail and not just third class mail.

I attempted to fix the problem by placing a note in the mailbox stating who should and should not receive mail at our address. I spoke with three different mail carriers on the route. I then spoke to three different supervisors at the USPS and reported the problem. I called, wrote and talked with the postmaster in person a dozen times. I wrote complaints to the local and Washington DC agencies but nothing has been resolved.

I have had many problems with this branch to which I have complained before. Today, 12/08/11, I was at the Post Office and packed as usual and at about 10:15 am, what do I see? It was one of the supervisors going out with a shopping cart. In the cart was a big empty plastic bag that must have been so that when she came back, the groceries were not seen. I am appalled at this. This was one of the supervisors. The fish start smelling from the head. Why is this being allowed? Am I the only one that cares about what happens to our mail system? People like this should be fired. They need better training. No one is doing their job. Thinking of no Saturday delivery? Why don't you get rid of the rotten apples? One time there was an on spot inspector. I spoke to him and told him about what was going on at this particular branch. I see my words were wasted on him. Please do something about our post offices.

To make a long story short, we moved from LA to CO. It had them screwed everything up to the crucial point of the move and then when I did a change of address, not only didn't the USPS have a record of us forwarding our mail, they also had no record of anyone even renting out the box that we have. We have receipts for both the forwarding and the new box we are renting.

We have the paperwork for it and that's primitive considering they have an entire computer database and yet still have the same business quality as a business maintaining millions of records handwritten on loose leaf paper. Now my $2700 disability check that takes care of my mother who was just diagnosed with epilepsy, me, and our dog as well is missing. This might be the worst Christmas ever, assuming that nothing is done about the USPS's incompetence. It's been a rough month.

Item was insured for $1,000.00. We have attempted to recoup our loss and have been rebuffed at every turn by the USPS. First they said the eBay items (sold and selling) were not acceptable means of value. They asked for a receipt, which we wrote up and sent with 3 more eBay listings showing values of between $1600-$2200. I attempted to contact them after not receiving any response and was told I had to wait 30 days, today is that day. I called today only to be told that they didn't have the paperwork we sent (inner office through the postal service) and that they would return my call within 24 hours.

I had filed a complaint with the Postal Service Consumer Complaints, which apparently does nothing. The Postal Service called my husband and said it had been denied again and we now needed an appraisal on said item. First I'd like to know how we are supposed to get one as we do not have the item and it has been damaged. This is ridiculous and frustrating! How do we get this resolved?

I requested a refund on 9/1/11 for Certified Mail items that were not delivered from March 2011 - July 2011 along with requests for searches for other missing items on behalf of Learned **. As of 12/7/11, I still have not received my refund and I keep getting stonewalled. I have been more than patient. I am told that someone is working on it for 1 hour a day, but when I asked that worker, he has not been given the time. I have another request for refunds for more lost mail, but I don't want to turn that in until I receive the last one.

When our certified mail items are lost or not delivered within 20 days, we start losing our lien rights if our customers don't pay. Not to mention with the cost of certified mail with return receipt at $5.59 each. That really adds up.

I found it very interesting that I bought 3 items on the same day that were shipped on the same day. I live in Nebraska. One came from North Dakota and was shipped via USPS. One is from New Jersey and was shipped UPS; and the other one is from China, shipped via China Post. It has now been a week and I got the package from UPS and the China package is in Los Angeles. Yet the package from North Dakota is in Denver. Are you kidding me?

They sent it from North Dakota to Iowa to Denver. No wonder they are going bankrupt. It has crossed the state without it ever getting to me! UPS can get a package to me sooner even if they are shipping farther away and China can ship a package across the country into a new country faster than they can. What the heck! They are the USPS. Nothing has been done except for my local post office tell me that it was in Denver and when they have the room I will get it.

All they do is talk. I never get my mail on time. They are really rude when you talk to them, and they close and lock the doors, a half hour before the time they are supposed to. It's not right at all. Please do something about it.

Fidelity statements come every quarter to the same address for the past 9 years. Now on 12 03 11, I received a statement that my money was turn over to state abandoned property law. I have not moved. The road is the same place, the house same, spot mail box mark per code name street address also 911 number attach. Address on mail box matches the letter address. No reason to make a mistake. It is time for a change Mio, Michigan.

I am having trouble with my local post office. We moved into a new home in July 2009 and ever since, they have been walking and wearing a path into our lawn. I have called many times to the local Montclair post office, the 800 number, and even Consumer Affairs. I have talked directly with the carriers. After 2 years, they still walk across the lawn and even through the garden. Today, when I called, the supervisor on duty accused me of threatening her, then hung up on me and called the police. The police dropped by and thought the whole thing was ridiculous, telling me that my only recourse is to keep complaining, and he has the same issue at his home like everyone else does.

I have been searching online to see what other remedies people have found, and all I find is thousands of ongoing complaints that are rarely resolved, and ongoing poor behavior and attitude by the post office. Considering that we don't really need the post office anymore, can't we do something to highlight how terrible they are, and that they should respect and appreciate our business rather than demonstrate little care at all?

My mail was forwarded by someone other than me. When I received the postal letter advising my mail was to be forwarded, I immediately contacted USPS and filed a complaint noting I did not authorize nor need my mail forwarded. Never hard from the post office nor received a call back. I called and filed another complaint about my mail being forwarded and also filed a fraud complaint with the postal inspection service. Again, no call backs but when I called to complain, I received a call back noting I needed to contact my local post office.

By this time, it's two weeks in which someone else has been getting my mail and I had to cancel credit cards as unauthorized charges started to appear. I then contact my local post office (909 3rd Ave, NYC) to have the forwarding stopped and my mail returned to my address. Now, it's over a week later and still no mail. When I called my local post office today, the woman who answered wouldn't even let me tell her why I was calling and said I needed to call back on Monday to speak with a supervisor as she was the only one in the building helping a customer. I told her I had already spoken with the supervisor and how long does it take to get the mail to stop forwarding. She again was very nasty, wouldn't answer and the call was ended. I went a far as to complete a change of address form and change of change of address form in hopes I would receive my mail, which again I never forwarded to begin with.

As of now, over three weeks later, I have received no help for the post office nor I have received any mail or response from the post office. At this point, the post office is completely responsible for this issue and the repercussions of such as the lack of response is unbelievable.

I want my mail! What do I have to do to get the post office to do their job? Tax payer dollars hard at work yet there is no outcome for a problem that the post office is permitting to persist. Should I contact my attorney to get a response from the post office?

I am not getting any of my packages that are being sent to me. This has been going on now for a while. I have talked to many people in my complex and they say the mail man is lazy. One person I talked to said he saw a package just left on top of the mailbox just sitting there for 2 days. I never saw it nor got it. Someone is stealing them because they are just sitting there. I check the mail but not every single day.I would really appreciate it if the packages were left on my front door and I think that would solve the problem. Thanks for your time in my concern.

Oct 22, 2011, I sent my grandchildren in Plymouth, MN Halloween costumes. The package was supposed to be there by no later then October 26. To this day they have not received this package. I have been sending them their Halloween costumes for the last 17 years. Their postman said he put the package in the package box and the key in their mail box but my daughter never found anything. I can't count on the post office to deliver anything and yet they want more money.

I tried to send another package on November 18 for my granddaughter's birthday on the 23rd. It's a certified mail and it needs to be signed for. The postman put a notice on the door but never rang the doorbell. My daughter called and made arrangements for re-delivery. Again, my daughter was home and the postman never came to the door. This is a package that has to be signed for. None of these packages have been delivered or brought back to me!

My daughter at the last minute had to purchase costumes for my grandchildren, not to mention the money, time and effort it took me to do three costumes (Mickey Mouse, Daisy Duck and Olive Oyl) from scratch and without patterns and send them across country. Another result is the disappointment my grandchildren had.

It's been two months now and my 1st class package is "lost" in the mail. Now it is happening again with priority of all things (tracking is worthless when it never updates) and I somehow doubt I will see this 2nd package as well. Not to mention the delivery times, from LA, California to Austin, TX it shouldn't take 7 days priority mail that I paid for but don't expect to be refunded on.

The online venders are right. USPS is shoddy at best and if you want the peace of mind of your property not being lost/damaged/stolen then I suggest UPS or Fedex. I will no longer be using USPS nor will I be patronizing businesses that provide it as the only option. I'm done with Mickey Mouse USPS.

Two days after I filed a complaint with Consumer Affairs and the USPS, my $500 mailbox has been destroyed. I don't believe in coincidence.

A package was given to the postal service on 9/16/2011. I was assured that even though it was UPS delivery, it could be accepted since UPS made weekly pickups. My package never reached its destination. After two months of trying to resolve the matter, nothing has been accomplished. I have instead been ping ponged between the windmill lakes location and 1800-ASK-USPS. The package is still not accounted for nor have I received any helpful or accurate information.

I am not getting my mail from the mail carrier. A friend of mine told me this weekend that he was getting my mail at his house. He said he puts it back in his box. I am now missing my water bill and a package I have been expecting for a month. The business told me they sent the package on time. I have complained to the local post master and he suggested I rent a box at the post office. I know it is the fault of the mail carrier.

I will like to know why a first class mail took three days to get there. Where is "there", you are wondering. The mail was sent from Tiverton to Smithfield. I was told it will arrive their next and it didn't. It arrived the 23rd. It was sent out 21 at 2:48pm and arrived In Esmond at 23rd at 12:15pm. Confirmation number is **. The price and the time it reach doesn't add up.

I have had several bad experiences with my current postman. Lots of times, my mail never shows, goes to the wrong address, or shows up damaged or open. This happens a lot more when it's the holiday season. In June, I had photos taken and prints were mailed to me Tuesday before Father's Day. They should have been there in 2 days but on Saturday, I went to the PO to ask about them and they said they didn't have it at the building, it was out for delivery. I waited for my mail to show up and when it finally did, my photos were not there. I went back Monday and told them, they still hadn't arrived and all I was told was they would look into it. On Wednesday, they finally arrived, dropped off on my front porch in the pouring rain. It was marked that there were photos inside, but the postman left the envelope in the rain anyway, ruining the prints inside. The PO would do nothing to fix the situation. Today 11/23/11 I received my niece's Christmas present in a box with huge letter's written all over the box "Do not crush! Fragile!". The box looks like the post man jumped up and down on top of it.

I've complained about this repeatedly and nothing is ever done. All I've seen is after every complaint my postman gets more rude and my mail get more messed up or magically disappears.

Mail is getting lost. I advise anyone who lives in the Capitol Heights area not to use the mailbox on the intersection of Clovis ave. and Heath st. because your mail will get lost or stolen. I almost had my car repossessed due to the dealership not getting my payment. I mailed a money order on time as I always do and the next thing I knew I was a month behind and didn't even know it because my payment never arrived. I went through hell filing a lost claim and it took me over four weeks to get that lost money order refunded by Moneygram. My wife also had three letters that she put in that same mailbox that never got delivered. Now, I don't know what their problem is and they wonder why they are losing money. My wife called the post office to file a complaint but she never received a response.

For years we have had problems with postal service & Post Master General ranging from: 11/22/11, Postmaster general was rude and hung up, will never return calls and dismisses claims; 11/22/11, leaving electronic package in open bag to fill with rain! Did not even fold the top of the bag over and weight it down. We had several down pours today, the exterior & interior boxes were saturated.

Only going for years: Does not come down the private drive to see if residents have any out going mail unless they have mail to deliver. Only substitute comes down. Then we get a pile of mail in on day. We must send all mail out through our employer since we cannot depend upon our local service. Hit our vehicle because they could not navigate a legal cul de sac. We were forced to move our mail box which was legally placed.

Post master general is always rude in the past with us and many residents on the phone or in person when making inquiries about service or purchasing items. I have been appalled by the customer service the is provided by our postal service. We will go out of our way to use any branch other than the Edwardsburg branch. It is so small and inadequate, so inefficient. Mail takes three times longer to mail from Edwardsburg to get to its destination.

I have been trying to receive a post office money order inquiry. I have applied for and paid for it. Every time I call, they keep telling me it's in the mail. I have applied for it on November 2nd and call once a week. Can someone please call me? I keep leaving messages everywhere and no one is returning my calls. Thank you.

My car got hit by a USPS employee in June. It took until September to find out where to file my claims forms which was at their SF Claims Department. The only response I got from the person in charge, Mr. John ** is how I am in a waiting line. It is now late November and still no signs of getting any compensation for the damages I incurred. This is despite the police accident report stating that the accident was caused by the USPS van.

My original package was shipped via the FedEx/USPS Smart Post alliance. FedEx delivered my item to the local Post Office in a timely manner. USPS attempted to deliver the package the next day, but I narrowly missed them. I followed the directions on the redelivery card, arranged for delivery the next day, and received an e-mail confirmation of this. After three more days, none of the three tracking numbers associated to the shipment is being accepted by USPS.

After seven phone calls (even to the local Post Office), the shipper said they are having the same problems contacting a human being at USPS, and the USPS carrier remains unaware of any such redelivery. The shipper arranged for a completely new delivery to be sent via FedEx only. My reshipped item dutifully arrived via FedEx 48 hours later. Ironically, the original shipment surfaced, one day after this, and was refused as directed.

Not once, was myself, nor the shipper has ever been given the option to speak with a human at USPS, in troubleshooting this issue. The representative at this large ]internet retailer actually stated that the Smart Post deliveries fail a large amount of the time, and that they would be discontinuing the program as soon as their contract allowed. Filing a complaint with USPS about the matter eventually generated a canned e-mail, that completely missed the details of my issue, and was a further waste of my time.

With the entire USPS branch of the Government in financial jeopardy (One wonders why? ), it is highly unlikely that their inefficiency in basic customer service, or haphazard deliveries will change anytime soon. I will be writing my elected politicians with my vote, not to bail out USPS ,until they get their ** straightened out. In the meantime, I will go out of my way to route anything, other than non-important mail, through USPS, and gladly spend the extra money for reliability found in the private sector.

Too bad that your rating system does not acknowledge negative numbers. No loss of money for me. I do not know if the shipper had to pay for the failed delivery via USPS. Otherwise, a great deal of time lost in attending to this matter.

When I go into the post office at night to check my mail, there is only two little lights that are on! It is so dark in there I can hardly see to get my mail and it's been like this for at least 5 weeks! This is a safety issue! Someone could fall or get robbed in that dark place!

I live a half a block from the post office. Just three weeks ago, the mail would come around 1030AM. It's noontime now, and the mail doesn't come until 600-630PM, please explain this to me. Mail is always a day late. My paycheck, medicines, and everything. Did something happen to make these changes come about?

This is the second time they totally ** up a delivery. First time cost me $700. This time, $200. I bought something off e-Bay, and the item was undelivered. I talked to a "supervisor", with no results. I don't understand how they get away with ** people like they do. They have no responsibility. It's like, oh well! I lost over $800 for their stupidity.

Don't send "First-Class International" mail to China or any country for that matter. All you are doing is giving the USPS money to take your package and offer it to a slew of postal workers as a free gift. There is zero accountability/responsibility on USPS for this option of (non)delivery. I've seen Priority mail get through, however.

USPS said the package arrived in China. The package is an LC code - First-Class International mail. China Post said the package is still in the US. The USPS website doesn't track LC mail, so the only available information on the package is when the sender drops their donation off (free package up for grabs) at the Post Office and hands over money to boot.

China Post is correct in saying there's no evidence of arrival.

I ship hundreds of items via USPS monthly. I am having serious problems with the USPS scanning system. This problem started about six months ago and I cannot continue this way. I have tried to see if we could figure out what is going wrong with the system, talking to the supervisor Mr. Robert ** of the Fort Pierce main post office. It is just getting worse. I see no end to the problem. I cannot always go to the post office and wait till they all get scanned in order to get a shipping receipt. I usually drop them off and I would think they will get scanned correctly, if they are, and I think they are. Your system needs to get looked at. It's seriously defective.

I have almost been accused of not taking the items to the post office. Even when those new at the counter, I dropped them off. They see me quite often. The items scanned showed it was delivered at the same time and date it was scanned. Many do not show scanned at all. I have had to refund hundreds of dollars to my customers. They think I printed a shipping label and never shipped. Even the post office itself has accused me of doing just that. Needless to say, I was very upset. I paid $25.00 for express mail to Canada. I do understand there is no guarantee on shipping to Canada. But it took 5 days to go from Fort Pierce to Miami.

I was not able to get a refund on the shipping because it never showed accepted. According to the carrier, he scanned it. It never entered the system. I refunded my customer the $25.00 and was not able to get the refund. I was out another $25.00 only on one item. The total on that one was $50.00 wasted. I have no idea what to do. Many of these are taken directly to the post office and ended up as I indicated - scanned in error, not scanned, and already delivered. Many others are picked up and scanned at my location. It was the same exact problems. One carrier apologized for scanning all of my packages as delivered.

What is happening to the system? Not only has this happened on my shipments but also on my deliveries. I get a tracking number that never shows it was accepted. Yet, I usually receive the item. Constantly paying the extra for tracking is to give confidence that the item was shipped and delivered. It adds up in a hurry. Epically when I have to give refunds, each refund is either $45.00 or $60.00. This cannot keep happening. I am constantly getting email from my customers claiming I printed the label but never shipped the item. What steps can be taken to prevent any more of this outlandish mistake by the USPS? Please reply with something positive.

On 11-14-11 I received a letter having only 2 items of the address to me. The name, street, and zip code were all incorrect. Not to mention the name was a school. I wrote on the letter pointing out all the inaccuracies. The next day, our postal worker rang my doorbell and proceeded to yell at me for pointing out how poorly she was doing her job. She was in the wrong, and still yelled at me for her mistakes. She constantly delivers our neighbors Social Security check to us and drops our mail on the ground regularly. At least we've become closer to our neighbors having to constantly redistribute our mail.

USPS is the worst when it comes to customer service. I get my mail delivered when it's convenient to the mailman. They purposely wait til the end of business day and mark my packages I order as "not deliverable" so that I can't complain at any offices. Soon enough they will be without employment.

I mailed a package to a military friend stationed in Italy. I mailed from a military base. I only used the 'custom' form (will never do that again). I did not use delivery confirmation or insurance. The package I mailed was on 24 Sept. Today is 14 Nov and the package still has not arrived. I got a 'case' number though and a 1-800 number with a continual "mailbox is full, each time I call. My fault I guess.

I contacted USPS customer service on November 9th, 2011 to request a resolution to the issue. I was assigned the following complaint number: **. Over the past two years, the letter carriers on our route have refused to utilize the USPS key to unlock the standard key holder welded on the front gate of our building to thereby access the mailbox. Instead, our mail is thrown over the fence onto the front steps of the building resulting in lost or damaged letters. This has been an on-going concern since February 8th, 2010 when I first submitted a complaint to customer service. I did receive a call back from the local postal supervisor. But the problem only stopped for a few weeks and then began to occur again. Since this time, I have submitted numerous complaints about the same or similar issues which I have listed below. Needless to say, I am no longer willing to tolerate poor service and a lack of integrity on the part of the USPS to permanently resolve this problem.

The delivery of mail is horrible. The address is not deliverable. Items are being shipped back. Checks ordered are sent back because of address on order. This caused failure to get mail in a timely matter.

The USPS website is the worst online. It messed up several paid click-n-ship labels for me and wouldn't allow me to get refunds for them. I sent their tech support two emails several days ago and as of today no responses whatever. I've held on their tech support phone line for an hour without reaching anyone. They change the site regularly without letting anyone know and ignore Mac users such as myself.

I asked for stamps. Travis ** asked how many stamps I wanted. I said that I didn't know and that I needed 5 stamps and about $20.00 worth. Mr. ** asked again, "How many?" I said, "I don't know, about $20 worth." Mr. ** said, "Well, you don't have to be so rude." I said, "What? You thought I was being rude? I just don't know how many stamps I need." He said, "Yes." I replied, "Well, I think you are being rude."

I paid $46 dollars to have a package delivered by Saturday at 3PM. On Saturday at 3, I spoke with the recipient and the package had still not arrived. I instantly called the USPS to find out when it would arrive and how to collect my refund. They told me it would likely to arrive by the end of the day as it was marked as "out for delivery" and that I could go to my local post office with the receipt to get the refund.

First thing Monday morning, I did just that, but was informed that the package actually arrived at 2:38PM and was therefore on time and no refund would be made. The postmaster in Bullard, TX told me that my customer was "clearly lying" and that the mail carriers do not lie because they "respect the integrity of the USPS". It is clear that the mail carrier pre-scanned the package to cover her butt.

I ordered 3 12-month calendars. They were shipped flat rate mail envelope fit in a box with room to spare. They delivered and stuffed it in the mailbox instead of placing outside address door. I am very unhappy with this delivery today, 10/31/11 at approximately 12:30 PM.

Mailed a package to Hawaii via media mail in McKinney, Texas on 10/3/11 & as of yet this package has not left Richmond, California sorting facility & no way to get more information on this location. Filed a case with USPS. Still waiting.

Since the USPS has moved the distribution center from Texarkana, TX to Shreveport, LA, I am getting all of my mail about a week late. I get my TV guide through the mail and for the last 3 weeks, it has come 2-3 days late therefore I can only use it for a max of 4 days. This is something I pay for and want on time! Also my personal bills are showing up late, it's a good thing I pay online or I would have late fees which I would bring law suit upon the postal service. You people say that you are going bankrupt, well the biggest reason is your terrible service.

Now NE Texas doesn't have any type of distribution center there is a big problem. Of course you people are government and our government couldn't care less about its people we all know that, but just in case this hits someone's desk who does care. Get with the program and fix the situation before others get a belly full and bring a class action on your total being.

I have lived at this address almost 4 yrs. and the mail continues to be the worst I've ever seen. If I receive dated coupons, sales events, anything time sensitive, it's over by the time it arrives. The mail is always late! Is it too much to ask that I get my mail before it's no longer useful?

I paid $18.30 to Express a letter from Tyler TX (which ended up 2day) guaranteed to del to Medford OR by 3pm 10/20. It was delivered at 5pm 10/20. The postal del person falsified a scan @ l:15 as no one available. Which was an absolute fabrication. No attempt was made, but the Post Master in Medford refused my claim for refund. Incredible! No wonder USPS is belly-up! No Service - Extremely high delivery fees - & no accountability

Our local post office failed to pick up our packages as per our request. We received a confirmation email that our request had been received and when I mentioned this to the supervisor at the local branch, she would only tell me that she didn't have anyone to send. This was at 11:20 am so they had plenty of time to pick up from our facility during business hours that day.

Recently, our new postal carrier took a piece of outgoing mail, which he picked up at our office, that was hand-addressed by a woman who works in our office and now has contacted our boss to say that this woman was using our company's postal machine for personal use!

Is this legal or even ethical? This carrier is a trouble-maker and we think is using this because of this year's mayoral election and he supports the opposition!

I just have a question. Why does mail sent from NJ to Pennsylvania have to take the scenic route through Kentucky in order to get to PA? This is not new. I've sent or ordered things before and it amazes me the ridiculous routes the item has to go through to get to its destination. I had a package sent from NJ to NJ and when I tracked it, it went through something like 6 states before it got back here. We keep hearing that the post office is having financial problems. Could it be because the mail travels through ridiculous states to get to where it started? This has never made any sense to me at all.

Why I won't use USPS anymore for small packages AKA why a piece of tape ruined my relationship. I purchased 2-1 pound bags of See's Candy of different sizes to send to a colleague on the East Coast. I bought a brown box at the See's store where I can place both inside. I went straight to the USPS in Monterey Park (CA). I needed tape so when I got to the counter, I asked for some tape to seal the ends and attach my small thank you card to the outside of the box.

Well, I was surprised to find out that they don't provide tape to customers. I had to buy some tape from their wall of stuff. Are you kidding me? I found out from a colleague that uses the Simi Valley USPS store get complimentary tape when needed. Apparently, the Monterey Park store has a policy that prohibits their employees from giving complimentary tape to its customers. So, I purchased a medium flat rate box and put my box and card inside. I also bought some tape and instructed the USPS customer service rep to GIVE some to any customer requiring just a little tape. I'll write this off on my taxes but will likely use UPS or FedEx next time I need to send a package. This is absolutely ridiculous that the USPS at Monterey Park will not provide this simplest level of customer service.

I requested a hold mail for two weeks while away on vacation. I received confirmation from the U.S. Postal service showing correct dates of the hold mail request.

Upon my return, my neighbor had collected two grocery bags of mail from my mail box over the 17 day period of the request. I was lucky I had asked him to check my box. The reason I did so was because a friend had told me his hold mail request had failed.

Less than two weeks after the post office couldn't find a package mailed to me, they continued to show their incompetence by continuing to screw up and not take their job seriously. This is a formal complaint against the United States Postal Office. I've been trying to file a complaint without luck and honestly, I'd like to see a formal investigation take place because I am baffled by the lack of efficiency and integrity being displayed by this agency. There has to be a stop to this. Things have to get taken more seriously. We're not paying for a service because we want to throw our money away.

I mailed a package on October 6, 2011 at 2:26:01 pm from Los Angeles, California headed to ** Coral Gables, Florida. Mailing this packages cost me $22 because I added the return receipt along with insuring it. Today October 16, when it still hadn't arrived I tried to track it via USPS.com without any luck. I continued to call (800)ASK USPS but as always they were rude, unprofessional, sarcastically apologetic and weren't able to provide me with any information. I'm still in utter disbelief. How is it possible that I pay extra to ship a large priority flat rate box and its untraceable.

I headed to the Post Office and they told me that it was delivered on the 10th to a ** Doral, FL 33122 to a company called Aeropost. This was disturbing, principally because it was delivered to the wrong address. Not only is this location a business not a residence but the zip code is 33134, not 33122. And on top of the discrepancies, the deliveryman instead of bringing it back with him or even confirming it was indeed at the correct address proceeded to leave a package at a wrong location without as much as a hesitation.

This package was insured for over $200. Any retard would know that it's because its of high value and importance. But the clear lack of attention demonstrates the insecure manner in which USPS conducts business. How is it that a package with more security and tracking is given less attention than junk mail/ads from super markets.

Now no one any where can help me locate this package. This is completely unacceptable and I need this package located and delivered to the correct person. It's your responsibility to clean up the messes your employees make. I have filed complaints before and have never received a call back or any form of response. This is the 2nd time it has happened in less than two weeks. I expect a prompt response with a solution.

I travel as part of my job and I also have an eBay store, so I mail out more than 10 packages a month. I happened to drive by the post office at "The Rock" in Georgia, a teeny mobile trailer with a really old postmaster. I handed her my prepaid boxes, one of which was to be sent to Canada, to which she replied, "I don't know how to do this." After about five minutes of fumbling, I decided that if my customers were to get their packages, I'd better go elsewhere.

We taxpayers pay this octogenarian $70,000 plus how much to be postmaster. And to top it all off, the postal trailer is located on her property. Taxpayers are paying rent, too. God bless America.

The mail system in this town is really messed up, and I didn't get my mail from Disability. So I filed a form that should keep the case open, but I don't know if they have a court date set or of it is already gone.

They send me mail to the right address, but the town needs to read North Wilkesboro, or when Wilkesboro gets it, they will send it back. The zip code and everything else is right, but they refuse to do their job. It is "Democrat against Republican" type of thing that separated Wilkesboro from North Wilkesboro, and Wilkesboro would throw mail in the trash before they send it to North Wilkesboro. They would send it back to Statesville or whereever it goes to before it gets to Wilkesboro, and make them deal with the mail. If the place they send it to can see why, they would send the mail to North Wilkesboro and not Wilkesboro.

This mail system is very stupid, and all of it can be sent back for simple things like they refuse to do their jobs. If you don't have a return address, that stamp don't mean a thing because it will stay in your mail box until you dot every "i". If someone was to put an N in front of Wilkesboro, then the mail will be delivered.

I would like to report this childish problem with the mail system and get everyone replaced if they refuse to do their job. I would do the job if they wouldn't. I can sit and drive a mail truck around sticking stuff in the mail boxes, and I will sit in a chair to sort the mail. I would do a good job, and with the lack of jobs, they should worry about keeping their job, because there are thousands who would replace them. The worst part of it is the two post offices are only 2 blocks away from each other, and nobody knows where the line is that separates the two.

We mail everything. Kids take the flag off of our mailbox. I was advised by the mail person to hang something outside of my mailbox when mailing items. Every Saturday, my husband faithfully makes out his checks, and mail them. Recently, I have had to run the mail person down two times in my car to give him our mail. Why would anyone put mail on top of mail and keep going? Then to top it off, I had 225's mail too. They talk to you like you are nothing.

We have a P.O. Box at the small town I live in. Ever since we had a new lady take over at the post office where we go to get our mail, we've had problems. One recent problem occurred back in March 2011. I sent in for a mail in rebate for my cell phone. I waited 2 weeks until I called the company and found out the lady at my post office sent the item back. I then requested another one to be sent, making sure they used my P.O. box number. Another three weeks later, I did not receive it, made a call, and found out it was sent back again. I had to have it sent to a company address and received the item 3 days later.

Quite recently, I was having my diploma sent from my school. I made sure she put the P.O. box number on it because I knew there would be a problem with the post lady if it didn't have it. I live in Illinois, the diploma was sent from Missouri. It's been two weeks and I still haven't received my very important document to send to a company to be hired for a job. Meanwhile, I received a letter from Florida and the date it was sent out was three days prior. I'm almost at the point that I want to take the USPS to court for creating such a problem with me getting hired for a decent job, because the lady at the post office gets her kicks and giggles at sending our stuff back to sender. I hope with all my being that our office gets closed when they make the cuts. It is extremely inconvenient and stressful to have such a messed up system.

Today, 10/13/11, I went to the post office at Sunset and Paradise in Las Vegas to post our organizations monthly newsletter. As we send out a bulletin that numbers 264 units, we use the bulk mailing system. Normally it takes about 10 to 15 minutes to process this, depending on how busy the post office is. Today the clerk told me that the letterhead did not match exactly with what was on the permit. She said that they could not process this order. I asked to speak to the supervisor. After about 20 minutes the supervisor came in and said that because the letterhead differed slightly from what was on the permit, she could not allow the order to be processed. I then told her that we have been mailing the bulletin out in its present form for over two years. She then became real hostile and stated "well you finally got caught" very loudly, as if I were some kind of criminal attempting to defraud the post office. When in fact I was trying to send out a bulletin, to the membership of a 501c-3 organization that has paid for this service. Also I did not receive instructions as to what I should do other than "here are your bulletins". This lady, and I use the term loosely, needs a refresher course in common courtesy. By the way, what am I to do with 264 bulletins ? Go buy stamps ?

Our local post office has been closed during business hours on four occasions in the last two weeks. It was never the same delivery person and there's no set time for delivery. Maybe 10am or 4pm will do.

We ship thousands upon thousands of packages through USPS each year. The post office that we use (closest to our office) doesn't scan a lot of our packages when we are paying extra to get delivery confirmation for. When we spoke to the post office about this they said that they were understaffed and unable to scan all of them. We have also had many problems with the post office showing a package was delivered and the customer complaining that they've never received it.

We've also had a lot of problems with many international packages that we've shipped having items missing from their package when the customer receives the package. The only thing we can figure out is that they are being stolen when going through customs. We've had so many problems that I could write a book explaining them all. Long story short, we don't get the service that we should get from USPS and are considering other shipping options.

I went to the Anna, IL Post Office today to mail my small envelopes. I have mailed thousands of them in the past, they always weigh less than an ounce. Today I took approximately 18 letters. All the sudden I looked at the screen and they are weighing more then 1oz. I asked the clerk who happened to be the postmaster, Judy **, to weigh them on another machine as she was over charging me. She indicated the scale had been certified that morning and it was correct, and she had no way of testing it. I told her that I did not want the remainder of my mail weighed as she was over charging me and I wanted my other 9 nine letters back and refunded as I cannot afford to be overcharged. She said she did not have the time to refund me as there were other customers waiting. I asked her when the other window and different scale would be open and she said 2pm. I said I will be back and not to mail my packages as I want them weighed when the other window was open she said she would hold them. I went back at 2pm and the other window was open and she was standing there. She said what do I want and I said I wanted to have my earlier mail re-weighed on this other scale as we discussed. She said, "Sorry but I already put your mail through the system". I said. "Why did you do that? You agreed to hold it till I came back" and she said. "So what?".

I then said I would like to have these other 8 letters mailed and sent, and see if they weigh over 1oz . She took one put it on the scale and said it couldn't go first-class as it's non-machinable then she called over one of her employees. This employee picked it up and looked at her and said, "Yes, that's non-machinable and can't go first class". I picked it up and said that it's got a piece of felt in it and all are bendable and less than a quarter inch thick. And that they have mailed thousands of these for me every day for the past 3 years and now all the sudden they can't be mailed first class. Judy then said I was just lucky before and that's why she charged me extra today. I then took my mail to the Jonesboro Il Post Office, gave them the mail and said what happened at Anna, IL Post Office. The clerk then ran some, through her official slot and said there's nothing wrong with any of these and they could go first-class and all them weighed between .60 and .79 oz. She then wrote on my receipt that they were all machinable and signed her name Amy **.

My complaint is in general, not specific case. I like to see a change in delivering packages. Lots of times, they go to the wrong address because the sender of the package forgot to include the apartment number. Also for packages, the postman just leaves them in front of door and that caused lots of trouble for the owner to find her/his package. If you please inform the postmen not to leave the packages in front of the house or for unclear addresses, just return it. It would save lots of trouble later.

On Friday, October 7, 2011, a neighbor whom I have never met, knocked on my door with important mails that were only ours and obviously not his. There were car insurance renewals, Visa bill, etc., but I was surprised to find two pieces of "junk mail" delivered correctly. This was not the first time and I am not the only neighbor that this has happened to. I called the Cibolo Post Office to complain, but instead of consideration, I experienced sloppy people skills.

Since the man on the phone wouldn't even give me his last name and wouldn't offer any kind of regret or apology, I actually went down there. I was met with the same disregard as on the phone, only this time it was worse. Please give that person a warning. It's just not right. He kept telling me, "I don't know you. Just use "Rick the supervisor." There were other humiliating smirks but I have never had such a negative experience in my 50 plus years before, and I used to work in the postal service.

There have been many, I repeat, many incidents where Borden PO has not forwarded our mail with in the year we have moved. Some of this has been business mail too! They have not even sent us the mail to our new address, even when it is on the mail correctly.

This PO also has hardly no hours, making it almost impossible for anyone to get to the stupid place to do anything either. The manager never wants to be helpful or allow us to fill out any papers either.

Our post master here in Orange Springs, FL has made malicious comments towards me and my family. Not only that, I have heard her tell lower income customers that she "would not do poverty", and that our town was "as redneck as it gets, and everyone is kin". I overheard her yelling at an employ for no reason a few months back, and just being malicious and mean for no reason. I am an avid customer of the USPS as I use it to mail for my business, and until the USPS investigates people like this, I will be using UPS. Thank you.

We used to have extraordinary service for the last 15 or more years. A month or more ago, the routes in our area were reorganized to save money. That makes sense. Our office and small number of neighboring businesses were, for some reason, separated from the rest of the businesses on Massachusetts Ave. in Lexington. We were assigned to a several block residential area behind us that is now delivered at the end of the day by whatever carrier that wants to pick up the route. As a result, our checks and other business correspondence are delivered often after 5 pm, and we lose a day of cash flow.

I understand that the residential areas can be delivered late, but it does not seem right that our business and those next to us are the only businesses in the commercial district to be cut out of the rest of the businesses in town. Meanwhile, you are delivering on Saturday to the business (through the mail slot) when no one is here. Where is the sense in that? No business needs the weekend delivery, but we do need timely weekday delivery. This is a simple fix that the local post office (all of whom are great) knows how to fix. Some bureaucrat who sits at a computer made this decision.

I ordered something via Ebay/Paypal and the seller shipped it out right away as Priority Mail with Delivery Confirmation as well as provided me with the tracking number. The tracking information estimated delivery by October 5th. The mail comes on the 5th, but no package and no slip to come retrieve it from the post office. Tracking information finally updates around 4 pm on the 5th to show "Out for Delivery - 9:04am."

Worried about the location of my package, I take a screenshot of the tracking information as well as my Windows clock before going down to the post office to inquire. A very apathetic lady checks my tracking number and tells me that it may not have actually been out for delivery because, and I quote, "That's just something we do, but maybe you'll get your package tomorrow."

Today is October 6th, and at 8 am this morning, I check the tracking information of my package. Much to my shock, it says, "Delivered - 10:11 am" on October 5th. What the **l? For good measure, I take a screenshot of this tracking information in the same manner.

I wait until the mail arrives today, and nothing. I'm irritated at this point, so I print out the screenshots and head back down to the post office with them. I speak to the supervisor at the Customer Service counter and explain my problem. He seems nice enough at first, and tells me to hold on while he checks on it. He comes back and tells me that he's going to investigate it, but he'd like to ask me some questions. I answer them and write down my name and mailing address.

I ask the supervisor why the tracking information is marked as "Delivered" yesterday, when it wasn't delivered at all. He immediately gets defensive and in a condescending manner explains how the tracking system works. His explanation still didn't answer my question though. I explain that it still doesn't make sense how something could be marked as "Delivered" if it wasn't.

Seeing as my package is likely gone/stolen/whatever, I ask him what my options are. As I purchased the item over Ebay and paid with Paypal, he tells me that I should go after the seller and get my money back. I explain that the seller didn't do anything wrong and shouldn't be punished because USPS lost the package. He gets more defensive at this point.

He asks me if it was insured, knowing full well that the answer is no. I respond as such, and he says that they aren't responsible then. This made me a little mad, so I ask him, "So you're not responsible and do not care if the mail safely reaches its destination?" He doesn't answer, so I repeat myself. He tells me that they aren't responsible unless it's insured. Gee, doesn't this sound like a loophole for mail-theft; anything not insured is fair-game.

I tell him that if I don't get my package, I'd like to file a claim because it's ridiculous that I'm out the $75 I paid and the package, when clearly something on their end is the problem. He gets upset with me about wanting to file a claim and insists I go after the seller through Ebay and/or Paypal. I explain again how it's not the seller's fault; it's the fault of USPS, period. He remarks that he hasn't even been allowed to do his investigation yet. Fair enough, but I explain that I'm just exploring my options. He slides the 'Window Closed' sign between us on the counter. I look at it, then back at him, and I say, "So that's how it is, huh? Good day, then," before walking out.

First off, I apologize for the long read, but I really needed to explain the situation and get it out there. Personally, I can't believe the kind of unprofessional attitude I received on both times that I went into the post office. And frankly, after the exchange the supervisor and I had, I can't expect he'll really do anything about it now. However, I refuse to lie down and take this, but I'm at a loss on what I can actually do. It's a Federal organization, so it would require taking it to Federal Court. I don't have that much money to begin with, so I certainly can't go paying a lawyer to fight this for me. The idea of just accepting a loss of $75 as well as the loss of the package because of the shady business practices of USPS is just unacceptable to me.

I won't make Ebay/Paypal punish the seller because he hasn't done a thing wrong. He shipped it out Priority Mail and provided me with a tracking number. Once that package was in the hands of USPS, I can't rightfully blame him.

I have 5 packages coming to USA from China, but until now only one is in the USA. Instead on going to the address that is on the package, which is North Myrtle Beach, SC, the package went to Jamaica, New York and the mistake was made by USPS. How come New York!? And right now my package is going back to China, what am I supposed to do right now? My goods are supposed to be in the store right now, not back to China to the sender.

I have all the documentations for all the packages and the address is the same as I mentioned. I have paid $1501.44 for the packages, to be delivered on October 5th and right now, I have nothing and I lost money. Who's going to pay for this? The sender did his job correctly, it is not his fault nor mine. Personally, I'm not gonna pay anything else for the packages, so I expect that USPS to do their job and read the dates correctly and to deliver all my packages in SC as soon as possible.

On all the papers, specified was my cell phone number, and nobody called me to let me know anything. I actually found out from the company from China that the express company EMS delivered the goods, but we were not there to sign for it and all this sounded very strange to me and I started doing some research. I need to be rewarded or something for this mistake, which is USPS's mistake. My store is empty, and because of this I don't have any sales, which is that I'm losing more money. At least make sure that the other four packages are going to the right address.

Our mailman is not leaving our mail in our box. Two years ago, my family and I had a problem with the same mailman, where he wasn't leaving mail because of our dogs. We have moved since then and no longer have dogs. At first we didn't have a problem getting our mail. Until one day, he saw us at our new home and ever since then he has stopped leaving us our mail. Also at one point, we got someone else's mail and we tried to give it back to him. But the mailman said to throw them to the trash and that he didn't want them.

I complained at the post office twice that my mail carrier never came to the door for my signature. She just put a slip into the mail box because she was too lazy to walk to the door. She is a thorn in the side of all who live here. She mandated we have our mailboxes across the road, so it will be more convenient for her. She won't deliver mail to my neighbor, because they have a depression in the soil leading to their driveway. The mail box is far removed from that area. So, what is her problem? I am thoroughly disgusted. I now once again have to travel 70 mile round trip to pick up my package. I complained to the station manager previously. Apparently, my complaint went unanswered. I almost lost my life in a fire. I could not walk for 6 months. I am using a walker. So, I have to get in my car and drive to Brooksville, FL postal station. I'm not terribly steady on my feet as yet. Is it better for me to drive to the station? If I fall down, I'll sue!

I have had this PO Box for over a year and the customer service is awful. It's a sign stating that all available mail will be put out by 10:30am and I have experienced mail going into my box all times of the day and also nights on some occasions. I know that things are not always perfect but today the manager used the excuse that the mail came late and therefore at 4:30 this afternoon they are still putting out mail. This seems to happen often and I think perhaps someone from the post office needs to look into this. I have to receive my mail that includes a check every week at different times, which puts a strain on my finances.

Please note: I would rate a "0" if I was allowed. On 09-20-11, I sent out via certified letter legal documents to Florida from Arizona. On 09-27-11, I tried to locate the envelope online. The one and only thing that was mentioned about the package was on 09-20-11. I called USPS. I was told that an agent would look into the package and call me back within 1-2 days. On Thursday, 09-29-11, I called USPS. I was told that I would get a call back that day, because that would be the end of the 2-day "research" cycle. I never got a call back that day either. On Friday, 09-30-11, I called back. I was told that Friday was actually the 2-day cycle and that I would get a call back the end of that day. I did not get a call back! Today, Monday, October 3, I called back again. I was told that someone was working on it and "notes" would be put into the account trying to expedite the matter. When I asked about a time frame of a call back, I was told, "I am not sure." I then asked if there is anything else that can be done, expecting to be transferred to management. I was told, "Nothing, but wait." And I was then disconnected. That was rude and horrible customer service.

On September 28th 2011, I overnighted a package from Princeton, NJ to Los Angeles. I paid for this package to be delivered before noon and specifically requested that this package be signed for. This package contained approximately $1200.00 worth of designer gowns.

Not only was the package not delivered by noon, but it was not delivered to the intended recipient and was delivered to the wrong address. It was not signed for and a note on the tracking number says that waiver of signature was exercised at this time.

Fortunately, the intended recipient found a package in her driveway that also had the wrong address on it. She guessed that the packaged were switched and drove to that address. She arrived at an apartment building where one witness said that he saw the package, but did not sign for it, and put it on the stairs guessing it was for the girls upstairs. When my sister, who is the intended recipient, interviewed the girl upstairs, she said that she never saw the package then changed her story and said she may have seen on the back stairs.

The package was never signed for, delivered to the wrong address and is now completely missing. What are my rights?

I have two issues. First, I live where I can put "oversize" mail out, and the carrier will take cash, and mail it. In the past, the delivery person gave me a receipt the next day, along with change, or a request for payment. The current carrier does none of those things - perhaps I'm estimating the postage to a penny correct? I doubt it, since I've intentionally put out at least twice the required postage. Second, because of the above, I went to the Post Office to mail a small package which I needed to know was actually processed. There were two windows open. One window had a person sending "a white postal box" full of items to Japan. The second window was processing the rest of us. At 11:00 AM, the second window shut down. That leaves only the other window, still processing packages. When I finally had to leave, I had moved a total of one person closer to the window. The line, when the second window "shut down" was already outside to the parking area.

Over the past 4 days, USPS has been beyond useless. I am utterly disgusted with how things have been handled with my package and how I have been treated over the past. I am making this complaint because I am baffled that this is how things are being handled over at the USPS. It's actually worse than dealing with DMV employees.

The customer service agents on the 800 number are especially incompetent and after spending 20 minutes each day on hold to speak to obnoxious supervisors, it's clear that USPS is not here to help the very public's services. I received an orange slip on Friday, September 23, 2011, regarding a package that had arrived for me stating it needed delivery confirmation (article number **). However, delivery confirmation and signature required are two very different things. I called Monday to arrange a redelivery and it never arrived on Tuesday. I called to place a complaint because of it not arriving Tuesday and explained that it wasn't the first or even second time this has happened. I placed yet another redelivery for it to be redelivered Wednesday, September 28, 2011 and still nothing.

After personally speaking to the woman placing mail in the mail slots of the building, she suggested I once again call USPS. I then continued to hand her the orange slip with my signature and a note written on which I took a picture of as proof. I then continued to once again call USPS (at 11:24AM), only to be disrespected and told that they couldn't help me. When I asked to speak to a supervisor, the phone call dropped. I called again at 11:27 and held yet again for 20 minutes to speak to a supervisor, only to be transferred 3 times before actually getting to one. The second time, they didn't take complaints. Side note: I've called twice since speaking to the worst supervisor and asked random agents how I would go about placing a complaint and they all said they could take it.

When the USPS supervisor finally got on the line, Jared refused to give me any additional information aside from his name. I answered the obvious name, address, phone number questions but he didn't really allow me to go forth with my complaint. When I asked for an explanation regarding why my package was still not here or what protocol was to be taken, he said he did not know and that he would be opening a case number (**) which he could also not tell me about because he simply didn't know what would be happening and kept repeating that statement because it was the truth. I apologized for having bothered him while he worked. Clearly, talking to a person missing a package trying to make a complaint wasn't part of his job at the USPS nor was helping in any way or having any sympathy towards the frustrated person still unclear as to where my package is.

Coincidentally, the same person who mailed this lost package also mailed article number: ** that also had a delivery confirmation. This package, however, was left in a slot where I retrieved it from with the key that was placed in my mailbox, the very next day. So I am unclear as to how and who decides what package to leave in the building and which not to when they have the same exact service. This whole situation is unacceptable and should never happen. Because I know it will continue to happen, the very least your employees can do is respect the very people who they are inconveniencing and while they may get people freaking out, they can pretend to sympathize with these people because guess what? That's what customer service is!

This may not be changing the lives of USPS employees because, clearly, no one cares how they hackle the public but it is changing the lives of the people who depend on them to do their jobs! Over the past 4 days, not one person has been able to tell me where my package is. Every time I do a redelivery or make yet another complaint, when I call the next day, they can't seem to find information on the case numbers I provided them with or have system issues but can not transfer me to someone who might be able to help me. Seriously, who do we complain to?

I need to send out a package with a prepaid label. It said that I can either drop it off at the UPS station or my local post office and they will notify the UPS to pick up and delivery. I dropped it off on 09/20/2011 at my local post office but the package did not have any update status until 09/28/2011. I sent an email to USPS customer service to inquire about the package. They then updated the status so that UPS will be notified to pick up package. That means the package was sitting at the post office for 6 business days without anybody doing anything until I made the inquiry.

I tracked my package through UPS and it's scheduled to be delivered on 10/05/2011. I see in the news about the US Postal Office facing shutdown. I believe it's not because we don't use the service. I think it's because they don't give the basic service to the public. My local post office has very bad customer service and I don't feel that they care for their jobs.

The temporary route delivery person placed a large package that was too large to fit into our mailbox, beside the mailbox on the ground. According to the management at this location, employees are supposed to take too large packages back to the office and leave us (the customer) a notification that we need to pick up a package. Delivery persons are not supposed to put packages on the ground beside the mailbox in the weather, especially on a Saturday.

I took the damaged package, which contained over $100 in merchandise, to the post office the following Monday morning. The acting manager "Reagan" stated that I would definitely get reimbursed for the items. It's because this particular delivery person had been specifically instructed not to leave packages if they were too big to fit in the mailbox. She retained the shoes and placed them in the safe at this location. She stated that the employee responsible would be held accountable to reimburse my company and that the funds would be withheld from her next paycheck. I have followed up with the post office for over 6 weeks. They informed me today that the employee responsible quit, and that I would not get reimbursed for the damaged items. I was told by an acting manager of the USPS that I would be reimbursed on several occasions. Now, the new postmaster "Victor" stated that I will not get reimbursed for the damaged items.

Last Saturday afternoon, I parked my car on the street in front of my apartment in Beverly Hills. I came outside an hour later to run an errand then there was a USPS truck parked in the red zone in front of my car, and found a note on my windshield. The Mail Carrier sideswiped my car while pulling in to make his deliveries. He gave his name and the name and phone # of the Post Master to call. I was able to talk to him when he returned to his truck. He said he was sorry, and that it happened because he was tired.

I called the Post Master yesterday morning, gave my information and he said that he'd call me back within the hour with instructions. He never called back, so I tried him at 2:00 pm and left a voicemail. I've waited until 4:55 pm today to get a phone call from someone, but nothing.

I called back and asked for him. I was transferred, he answered, said hello but quickly put me on hold and then it was disconnected. I didn't think I'd have to file a police accident report involving the USPS, but why can't anyone get back to me? I'm already upset because I own a gray market vehicle. It was specially imported from Switzerland (1 of 6 that have been imported in all of North America), and I get it serviced at a specialty garage all the way up in Sacramento.

Can someone please get back to me?

I used the "hold Mail" option on USPS.com while away on vacation. I requested the hold to start on 9/17/2011 and resume on 9/26/2011 with a confirmation # **. I did not receive any mail on 9/26/2011, my "resume date". I find it hard to believe that I did not receive any mail to hold for 8 days. I used the delivery option "post office delivers accumulated mail". Is this a common practice with "hold mail" through the USPS, to ignore a request to resume mail delivery on a requested date? I have been receiving my neighbor's mail in my box quite often here lately. I do my part. I place it back in my mailbox with the flag up, so the mail carrier will pick it up and see the mistake and deliver to the correct address. I expect the same courtesy. And I expect to have my mail delivered on the correct date after a vacation hold. Is there a reason I did not receive my "hold mail" on my resume date? Is there a problem with my mail? I am really concerned with this issue.

I shipped a package to Australia. I paid $14.97 for a service I didn't get. It was shipped on 8/9 and was returned back to me on 9/14 **. The item was never shipped to Australia. Instead, it kept getting tossed around in the US. The Australia's address was totally correct. It is absolutely a shippable address and it was clear and readable. Also, the box was in perfect post office standards to be shipped internationally where nothing could have voided it out. The buyer also purchased my item for a birthday. I showed the package after it got returned to me to postal clerk John at **, post office tel # **. He thinks that possibly something went wrong with the bar code, because there was also no explanation on the shipping box why it got returned.

This caused me a big aggravation because it was a buyer's purchase from eBay. Buyers now can sometimes be very unreasonable as I had to deal with negative feedback, complaints to eBay. And I paid shipping for something that was never shipped to its full destination. I also complained to the US Postal Service 1800 USPS number the day I received it back. They said that consumer affairs would get back to me. I thought it would be within 48 hours, but I have not been contacted. Can you please advise and get back to me on this? I should at least be refunded as I do this full time. And I paid $15 for a service that was never rendered. It is absolutely wrong and absolutely unsatisfactory. Thank you.

My mail carrier (or the relief mail carrier, which was the case again today) walks right by my house and does not pick up outgoing mail if they don't have a delivery. My mail slot is right by my front door and I have a shallow lot so my front door is 10 feet from the sidewalk that they walk by on. How can they miss the red Netflix envelopes waiting for pick up?

I have complained to the US Postal Service but they said, "Too bad, so sad." The US post office has no requirement to come get the mail, so never leave anything out if you are going to be away from your home for a while because outgoing mail is there for the pickings when it comes to mail theft.

I had the highway department move my mailbox across the road so my 15 year old daughter wouldn't have to cross the highway to check our mail. My husband is permanently disabled and he's also on oxygen, I'm his caregiver 24/7. Well after our mailbox got moved, we thought it would be a lot better for us without our daughter having to cross the main highway which has tons of traffic most of the time. The following day, our mail carrier, Robert **, mentioned the fact that he didn't like the box there and he couldn't or rather wouldn't deliver any mail there. True to his word he hasn't delivered our mail since. We receive important mail from medicaid, packages that have been delivered (I had tracked them online) but which I have never received.

I called the post office in Goliad, but the postmaster there is taking the side of the mail carrier and won't even listen to me. She went so far as to say I would need to move the box back to it's regular location or have our mail delivered to the P. O. box location (we have 2 mailboxes) but the one in town is only for bill statements etc, because we don't check that mail often (only about 2 to 4 times month).

I have been complaining about this and I need something to be done right now. This mail carrier can not take it upon his own self to be sorting other people's mail. Isn't this considered a felony or something, when the mail is not addressed to him? He can not keep withholding our mail and packages. Please look into this and if at all possible, investigate what is terribly wrong with our mail carrier called Robert ** from Charco.

Mrs, **, TX

The Bunker Post Office is so dirty. I hate to go in there. The windows are all dirty and the floors also. The sills are covered with dust. I feel that in this time of the flu and cold seasons, public places should be kept a little clean. Thank you.

We sent an employee's check certified mail on 9/8, # **.

Today, September 23, still no update in the system on tracking this envelope. Case # ** on 9/19 and 9/21 shows as still investigating. The same on 9/23, which was still investigating. I was told to call the local office and it's on permanent busy. And consumer affairs does not answer.

Where do I go from here? It's apparent many people just don't give a care anymore... No wonder USPS is going bankrupt!

Where do I start? I work for a small company which has outgoing mails on a daily basis (mostly packages). Let me first explain that the local post office I deal with is in Algonquin, Illinois. We use online postage printing to save time and then bring in the packages to the post office to drop them off. Every single time I am there, I get hassled. The first employee that I dealt with (who, thankfully, no longer works there) was always extremely rude. She would sigh at me and come short of yelling at me in front of customers in line behind me. She would yell in front of her coworkers because my employer was an ounce off on weight when he printed the postage.

Another time, I came in with several boxes going internationally. A lazy employee who was just standing behind the counter leaning on a desk smirked and told me that maybe I should have used UPS. Bud, I would love to use UPS and only UPS. UPS employees actually smile and do their jobs. Sorry for bothering you while you are on the clock, supposed to be doing your job. But it isn't pleasant for me to come visit you lazy, good for nothing, lazy people at the post office, either. There is only one person at the Algonquin post office who does his job and is a fine employee. His name is Ivan and everyone else should be fired and replaced except for Ivan.

When we send to Canada packages that weigh an ounce, it is literally a 50-50 chance for them to be delivered. I have had so many customers call and complain that they never received their mail a month after it was shipped. When we sent packages to Hawaii, our customers became nervous because it was over 3 weeks and they still have not received their packages. The estimated time on the USPS website states that it would take 6 to 10 days for priority mail. So, when I contacted customer service I was given some garbage about how it actually takes a longer time than stated on their own website for delivery. Great!

We use about $1000 every week on USPS postage. I am making an effort to not use USPS from now on. I have started using UPS for packages weighing 1 lb (waste of money but I'd rather not deal with the trash at the post office anymore). On more than one occasion, I have been sent back to the office by a post office employee. This is a waste of my time and gas. Why did I get sent back? Because the customs forms were in the wrong envelope on the box. They were not glued onto the box so I don't know why I was sent back to change the clear envelope from a UPS one to a USPS one. Why did they not supply it for me so that I could have peeled off the UPS one and put on a USPS there? I don't care if the world falls apart if USPS goes under. I will still clap my hands and rejoice that all the a** working for USPS are now unemployed.

Ever since my boyfriend and I moved into our new house, our mailman has refused to follow the order I submitted: for us to be the only ones to receive mail at our house. He has put an x on many of our magazines and mail where our name and address are which we've received for some odd reason. Lastly, when I receive mail that isn't ours, I write 'return to sender, wrong address' and he just leaves them in the mailbox until he decides, after a week or two, to pick them up and return them! So, I've now started to bring them into the post office where I've complained several times and finally someone told me to try and go on here. I hope things get settled or we get a new mailman very soon, please!

I would like to know why I would be disconnected and put on hold six times when calling (909-887-5518) the Northpark Office in San Bernardino, CA. Last Wednesday, 9/21/11, I called the Northpark Office and I was trying to validate an address that they deliver to. I was disconnected, and I called back and got to speak to Mike, he transferred me to Anthony who said he would check the address, and then put me on hold for over 10 minutes but never came back to the phone.

I called back, HU again, called again, and Mike transferred me again, the carrier answered this time, and said I would have to speak to Anthony, put me on hold again, Anthony never came to the phone, after another 10 minutes I finally gave up. I called back again, was HU on again, called back the sixth time and when Mike answered I told him that I had been waiting for over 10 minutes each time, he transferred me once again to Anthony who chose never to answer the phone. I tried to call and speak to Elizabeth **, the station manager, but no one would answer the phone. What's going on at this location? I can appreciate that people are busy doing their job, but this is ridiculous!

I have worked in many customer service positions in my life and when a customer calls more than once, most people will take the time to help that person deal with the problem. This is why the post office has gotten a bad reputation over the years. I understand that there have been cutbacks and the people that are civil servants take a lot of bologna from the public, but I am usually an easy-going person that has a lot of patience, but I can't believe that this is someone in a management position! The mail that I was trying to send contains personal information and I couldn't have it go to the wrong address or person, so It was important that I verify this ASAP, but they didn't care about me and my issues obviously. Please contact the manager Elizabeth ** and let her know why her station is being represented in this way, since I can't even get anyone to answer the phone anymore.

I complained at the post office twice that my mail carrier never came to the door for my signature. She just put a slip into the mail box because she was too lazy to walk to the door. I was given excuses each time. Finally, I left her a note and things improved. I sent certified return receipt letter to creditor I'd been corresponding with for a year. But this time, it was sent back as there was no such address. I sent another certified return receipt letter to that address. The letter was forwarded many weeks ago but no one knows where it is. And I never received the return receipt. This time, I sent 'registered' return receipt letter since registered mail is tracked by hand, on advice of local postal inspector on 9/3/2011. The tracking online said expected delivery in Texas would be 3 days later on 9/6/2011. The letter arrived at sort facility 12 days later on 9/15/2011. The registered letter still has not been delivered. And there is no update other than to say expected delivery is on 9/6/2011 (it's now 9/21/2011). Four e-mails to USPS customer service asking for assistance have been deleted without being read. No one seems to care. This is not a worthy successor to the post office I grew up with in America.

I went to check my mail and noticed that there was new boxes up and that my key didn't work. When I called the local post office to find out what was going on, I was told that they didn't know anything other than that a new box was installed. They also said no mail was being held and didn't know anything about when we would be getting new keys.

I am unable to get into my mailbox. I have tried all 4 keys to no avail. My mail lady tried and she said to call the 4 peaks office. I did just that and got a hold of Vince. After several repeats of names, numbers and addresses, I finally was told it would be 7-10 days for the work order to be complete and then I had to go get the keys at the office. When I asked about getting my mail in the next 2 weeks, Vince told me I had to meet the mail lady at the box. When I asked how was that supposed to work, he was not only rude but a smart ** and asked what about those instructions that I did not understand?

I let him know I didn't appreciate his tone and when he saw I was upset, he tried backtracking. I was in no way a smart **. I was wondering how I am supposed to meet the mail lady since it is a different time every day and I have things going on. Now, he decided to let me in on the fact that I should call every morning between 8 and 9AM to see when Diane will be at our box. Well, why didn't he informed me of this to begin with and why is it necessary to be so rude?

USPS refuses to do carrier pickups of my ecommerce packages. After 4 years of carrier pickups and 175K worth of USPS postage printed, the Maple Valley Post Office refuses to continue the carrier pickups. According to Phyllis, the first reason given for ceasing carrier pickups was because it was unsafe to backup into the driveway and they could only pickup packages in the front of a yard or a porch. Once we established that the carrier has to park (and not back-down my driveway) to pick up packages, whether at the backdoor (where they used to pick up the packages) or at the front door, the next reason they gave was it was unsafe to go into my backyard, since there is a fence. I offered to put up mirrors and leave the fence door open so they would have visibility or I would even remove the fence so they would have visibility. I was told "no" and they wouldn't go into the back yard, period. So I offered to put in a door on the garage is right on the driveway (where my office is) and they wouldn't have any safety issues. The carrier knocks on the door and I hand them the packages.

The offer of installing a garage door was turned down. The Post Master insists that I leave the packages exposed to the rain, in the grass next to the street fence or on the porch in full view of the street. Though the Post Office responded to a USPS customer service ticket that they would work with customer to resolve carrier safety issue, but they are not. The only other option I was given is to build a box (very large) and put it in the front of our house and it would have to be unlocked. At this point, the Post Office is purposely putting road-blocks up to having to do carrier pickup. I believe that this is not in the best interest of USPS and that this has become personal for the Post Master. USPS customer service recommended that I contact Consumer Affairs for assistance. All I want is the same service that other USPS customers are offered. Nothing special. This is adversely affecting my business because of the lack of pickups and having to transport packages to the Post Office myself. Secondly, this denies the Postal Carrier the compensation he would receive if he was allowed to pick up the packages. If carrier pickup is not re-instated, I will be forced to change carriers, which will result in my company having to pay for thousands of dollars of re-programming our sites plus re-training of our employees. And, finally, while USPS is asking for a bailout from Congress, this Post Master is throwing away a customer that generates significant revenue for USPS. Thank you for your assistance in this matter. I have copies of the letter I sent to USPS along with USPS customer service ticket numbers if you need them.

I have a package to be delivered so I called to ask for an approximate time of delivery. I was told that there was no way she could give me a time of delivery. I explained that our bridge is washed out and I would meet the mail carrier at a box we installed on the other side of the bridge. She still said there was no way to tell what time the package would be delivered. I don't believe my request was too demanding for the post office of rural Hyndman, Pennsylvania to not have worked with me just a little.

Since my husband moved out in August, I have received very little mail. This includes my electric bill and paperwork to withdraw funds from my 401k to pay my rent. The postal service is no help at all. Maybe it is time for them to dissolve this worthless government agency.

My residential mail is not being received nor delivered frequently. However, I received an empty envelope in mail without postage. On numerous occasions, the residential mail I have tendered to the post office have not been delivered to intended recipients. Only business mail, like bills, are delivered. In addition, I have gone weeks without receiving any mail due to carrier being on vacation.

Penal/punitive damages should be assessed to Post Office.

My cluster mailbox was taken out (because a car hit the box) in the beginning of June 2011. We are now in September 2011 and I still don't have a mailbox. I worked from 9am to 5pm. The only hours mail can be picked up is from 12 noon to 2 pm, anytime before or after, no mail will be given out. All (except one) of the tellers tend to have a bad day every time I pick up mail. Every time I ask about when we might receive a new box, no one has an answer. Their only response is "they have one guy putting in mailboxes for the entire Bronx".

The post office in Shickshinny was flooded. They left all the mails inside, instead of moving them to another location. The carriers did not have enough time to sort the mails so the superior chose to leave them, rather than move them and sort them later. I have no mail since Thursday, September 8. My mail is floating in the post office because of their mismanagement.

I was standing in line on 09-08-11 at the Post Office behind a wounded veteran. The line was at least 25 people long.

This man had a cane and could hardly stand, so I quickly went up to one of the two workers, a woman with dark hair, and told her we have a wounded veteran here in line and if she could help him next. She replied, "We don't have any handicap facilities." I told her that was against the law and she said she was doing the best she could and dismissed me.

Is that the thanks these veterans get? Shame on the post office!

What do you do when you feel utterly helpless? The Palms USPS station is the worst postal station around. They employ the most incompetent, lazy and ignorant people in the public sector.

I consider myself lucky when I do receive my mail. Many times, I discover other recipient's mail in my box, while my neighbors receive my mail. On several recent occasions, "unclaimed" packages have been sent back to the senders, even though I never received an "attempted delivery notice".

I've tried, on several occasions, to complain to the post office about my carrier, who never leaves delivery notices! Every attempt to complain has been thwarted by the post office itself; in fact, the last time I contacted them (just 2-3 weeks ago) and asked to speak with the carrier's supervisor, they put me on hold for awhile, then the carrier herself picked up the phone! When I inquired about her sending packages back to the sender because they were "unclaimed", even though she never leaves a notice, she replied that she has never sent packages back to the sender. She also claimed that, for every incident I mentioned (I referred to two specific instances, in separate weeks), she was not delivering mail those weeks! Then, when I, again, asked to speak to her supervisor, she put me on hold for about 20 minutes. It was then 9:15am and, since I had been told to call between 8am-9am, the only time the supervisor is available. I figured they were just waiting for me to hang up. So, I did.

I have notices, permanently attached to my apartment door and to my mailbox, directing the carrier to place all packages in front of my door or on top of the mailboxes. Sometimes, she places them there; sometimes, she decides not to deliver my mail at all. It's been a real crap shoot with USPS.

My mail man keeps putting my mail in other mail boxes. This has gone on for 5 years and I have complain to the post office in Hagerstown, MD about this. Today, I checked my mail box and found the mail man has put a small name-size card in my mail box. It says "This address is vacant. Do not deliver mail to this mail box." I have never told the post office or this mail man that I was moving. This same mail man also park in front of each cluster of mail boxes for 5 to 15 minutes before he gets out of his jeep to put the mail in the mail boxes and I ask the post office if that was normal and they said, he should not be doing that. Today, my neighbor brought my mail, a health insurance info, that the mail man had put in his mail box. I have had lost pay checks and Christmas cards with money in them. As I said, I have complained about this man . I am tired of this man putting my mail in other mail boxes over and over repeatedly and nothing is being done about this.

For two weeks, we have been getting our mail delivered after 5pm. For two weeks, we have been receiving the grocery and other flyers on Saturday after 5pm. Most of the value is receiving these flyers before the sale date which is typically Wednesday and Thursday, not on Saturday after they expired. Why is he holding these flyers for one week and then dropping them all off at one time, one week late?

In August, we called the post office and requested that our mails be moved across the road so that I would not have to cross the main highway to retrieve them (I almost got ran over). At this time, Leslie said that she would mail forms to be filled out. I tried to explain to her that I was legally blind and that was the reason for the request. Leslie rudely said that everyone in the house had to have their doctor to fill out a statement and she was putting the information in the mail.

We received the information and Martha filled out the documents. She received a statement regarding my eye surgery and the fact that I am legally blind. Martha, then, mailed them to Leslie. Leslie returned the information with a note stating that a form must be filled out for Martha as well. Martha spoke to Leslie and once again tried to explain to her that she works out of town and that I needed to be able to retrieve the mail without the fear of getting ran over.

Once again, Leslie was very rude when Martha asked for her last name. She refused to give it and she also refused to tell her who her supervisor was. Leslie gave Martha a phone number to call: 1-800-ASK-USPS. We have tried to call this number numerous times but without any success in getting to talk to an agent. Each time we call, we would stay on hold for 30-45 minutes with a recording stating that they are experiencing a high volume of calls. It would advise us to hold, call back another time or log-in to the website where most of the US Postal Business can be conducted. This is very frustrating as I worked in the post office and know that this is not how customers are to be treated.

I moved to Masthope in August 2010, at that time, I was told I couldn't have a mailbox on the property because it was a Masthope rule (because I "rent"). Well, I don't rent and I am a legal lease holder held by a legal contract for 5 years, that's the first problem. So I rented a mail box PO Box 162. During the course of the year, I found out it's not a Masthope rule so I contacted Post Master Judy **, who is not in the Lackawaxen office but the Beach Lake office, and she stated it's a postal service "rule" because I rent. Again, I don't "rent" but she told me she has a memo that proves her point and she will get a copy to me. That was in June 2011.

Since our phone conversation, she has yet to provide any legal documentation to state that a lease holder can't get a mailbox on property. I have called and left messages several times and she has not returned my calls. I have hand-delivered a written letter to the Lackawaxen Post Office and she has yet to reply, and I have been ignored. Ignoring me won't make me go away. I have spoke to "Dave" at the Lackawaxen Post Office who stated he is the Post Master (I never saw him before) and that Judy is his boss. When I asked for the name and number of Judy's boss or who she answers to, he couldn't give me the name of the person and he gave me the same runaround.

I called and spoke to Jean at Beach Lake, Judy wasn't in that day (again) and I explained the situation to her and she said she would investigate it and get back to me. I am still waiting. At this point, ** is my legal address. The United States Government, State of Pennsylvania, all my utilities and bills and my bank all acknowledge that this is my legal address but I still can't get a post box in the community where I live. The property owners of the house said I can get a box on property and they don't mind. The Masthope Board said there is no problem so I am really at loss as to why I can't have one.

I feel at this point, it is discrimination. I am afraid that if this is not corrected, a lawsuit will follow naming the USPS and Judy **. If it's a point of money, which it usually is, I am more than willing to pay for the cost of the box ($42 yearly); exactly the cost of my PO Box in town. This is not only a point of convenience, which Judy said I could be forced to buy a bigger PO Box if I fail to pick up my mail in a timely fashion, it's the point that I live here legally and I am entitled to get my mail where I live.

The postal carrier that delivers the mail has on several occasions failed to pick up mail to be sent that I placed in my mailbox. The mail was in my mailbox, the flag was raised. Also, he/she has put mail in the wrong mailbox many times. I filed a complaint on Aug. 29, 2011. A day later, Aug. 30, 2011, a supervisor from the Joplin post office called me. Right away, without letting me explain, she started telling me that the carrier was not required to stop at my mailbox unless he/she had mail to be delivered. Which is true, I agreed with her. Then I told her what the problem was. She acted like I was lying. She said if it was true, it was a mistake. I told her that it had happened not once but many times. She didn't believe that either. She was very rude and snotty to me. I am not a bum, a drunk, a drug user or a liar. I am a respectable citizen of our community filing a complaint because a "wrong" has been committed. The very next day, Aug. 31, 2011, the postal carrier put my mail in someone else's mailbox again. Someone needs to look into this. What kind of people are they hiring to deliver our mail?

My mail is not picked up on a daily basis. I called to let the post office know. The supervisor said that she would look into it and get back to me. It's now 2 weeks later and I still have not heard back. I tried calling the number and either someone picks up and hangs up immediately or it rings and nobody picks up. My mail has recently been delivered after 6 pm and it is thrown on the floor of our business instead of the box that is right next to our door.

We would like our mail by 1:00pm, if possible. It has not been arriving until very late in the day and our office closes at 4:30pm. We are a Colorado-based, owned small business. We have bank business that should be handled on a daily basis. We would appreciate any help you can give us regarding this matter. Thank you.

I called the USPS and let them know that College of Marin would like mail delivery services. For many years, the college has picked up its own mail but now due to staffing constraints, this is not possible. I also sent a letter to the Post Master at Kentfield requesting that mail delivery to the college's mail room commence ASAP. It is my understanding that the USPS has mandate to deliver official mail to businesses.

This is the second time I tried to have mail stopped for vacation. The first time, it didn't work. The person (supervisor) told me that the usual mail carrier was out sick. I thought it was strange since if you are a mail carrier, shouldn't you see what mail is being stopped? The second time, I was told because I used the computer. I cannot believe everyone goes to the post office in the time of computer being so convenient. Now for two days, I have not received mail. The two experiences have been very frustrating.

The Venice Post Office Building has graffiti that is not being cleaned off. There is lack of cleaning that allows trash to collect. People use the building as a urinal. Why is the Venice Post Office not receiving proper cleaning/care?

On 07/16/2011, I filed for a replacement passport at USPS office in Reno Main office on 2000 Vassar St. The tracking number revealed that the new passport was delivered on 08/01/2011. As of 08/24/2011, I have not received the passport. Due to the urgent need, I filed another replacement passport at Reno Main and requested expedited process. The clerk working in the passport session suggested me to go to USPS Sierra office, which makes the delivery in our area. I talked to Al in the Sierra Office, and he stated that they don't compensate for lost mail unless it is insured even if it was caused by human error. The clerk at the main office admitted that due to the post office cut back, machines are now sorting the mails before they are delivered.

Ever since I moved to my new home on Feb 2010, there has been numerous occasion where I received mails that was intent to be delivered to different address. It is a common practice for me to check mail box and sort through the mails before the final disposition.

Based on the main office clerk's statement and other circumstantial evidence (receiving 3rd party's mails and a negative result on the passport delivery), I concluded that USPS is responsible for the lost of my passport, which has resulted from the human error.

My neighbor put my license in her mailbox on August 20th 2011 prior to her mail being delivered. After the mail was delivered, I went to her mailbox to retrieve my license but it was not there.

I contacted the Land O Lakes post office and spoke with Don on August 22nd at 8:30am. I asked if my license was there and/or what the procedure was. He was very rude and he said that they did not have licenses come in. I asked if he could please call me if it does so that I can pick it up but he said no and said that he would mail it. Then again, I asked if he could please call me and he said that he was too busy to do that. So for the third time, I begged him to call me and he said that he was very busy but asked to give him my number and he would try to call me. I did give him my phone number but I do not feel that he cared or was at all professional with me. I was very upset, clearly due to the circumstance.

As of today, no one has called me or advised me if the post office person has seen my license.

We filed a complaint about our mail carrier a couple of months ago because he had run over several of our solar lights and broken them. He contended that he had trouble reaching our box because of a vehicle we park, once in a while, in front of our home. The car is always parked at least 5' or more away from the box which makes the box completely accessible by us and the carrier. A postal supervisor/inspector came out to investigate the matter and personally informed me that the carrier should not be running up on our grass. He should not have broken the solar lights and should not have a problem reaching our box when the car is parked where it is.

We were sent a form for reimbursement for the solar lights which is fine but what is not fine is this carrier who continues to write on our mail "box blocked" if the car is ever parked in front of the house, and yet the mail is still delivered! First of all, how is he able to deliver the mail if the box is blocked? Second, this should no longer be an issue according to what the inspector told me! Why does this continue to go on? We want this resolved.

It is continually aggravating and emotionally upsetting. We never know what to expect from this carrier and we worry that our mail will not be delivered because of his pettiness which could cause problems for us financially if bills are not received timely.

This is my fourth complaint to USPS, and nothing has been resolved yet. I have made two complaints directly to my local office, and this will be my second online complaint.

All of the local grocery stores have their weekly ads delivered by mail, which I used to receive on Tuesday or Wednesday before I moved here. I have, on occasions, received my ads on Wednesday, but usually on Thursday. On many occasions I don't receive my ads until Friday, which is the case this week.

After many conversations with the local office I have been told that they have until Thursday to deliver these ads, (so why don't they do it) but I am told that they have requested route changes, but nothing has been done yet. This has been going on for almost a year now.

My mail is never delivered before 4:00 pm, and sometimes as late as 5:45 plus. By the time I receive the ads they are almost expired, as they run from Wednesday to Tuesday the following week. With me getting my mail after 4:00 PM, that does not give me much time to take advantage of the ads as my days off are Wednesday and Thursday. I would appreciate it if this problem could be resolved.

At 9:30 am, I arrived at the post office to apply a passport for my child. There are 2 people ahead of me. That's not a problem, so I wait and then 2 hours later, it was my turn. The lady told me, however, that she was going to put something away then will be back. She left for too long, so I was asking to speak to the manager, but everyone working there was just ignoring me. They tell me that the lady doing the passport was on break, but she didn't tell me that.

I was waiting for 1 hour, but there was no manager. No manager working there? The lady doing passport was back. Now, she was ready to do the paperwork for me. I took out the picture and showed it to her. She said, "It's too bright," which is not (I took it to the other post office and it's okay). She told us to retake the picture then come back. By that time, it was almost closed for passport. It seems that she doesn't want to do the passport for me. Is she racist because I'm Asian?

So, after waiting for 3 hours, I get nothing done.

For two years now, I have had issues with my mail carriers. A year ago, the mail carrier claimed that my boxer chased him. I got a ticket for the dog getting out of yard. Then I go to court with six witnesses saying that the mail man lied when the dog did nothing of such. Needless to say, I was taking it to trial and I ended up winning. The carrier refused to deliver my mail until I got a box on the street, so I did, and still nothing. I sat on my porch, called his name, but he still walked past me. Another time my door was open and I had a screen; it was another excuse.

I feel this has become out of control and because it is a business of the government, they feel they can do and wish as they want. Well reality check is, I am the person who will face them and put up a fight. Yesterday and the day before, the mail carrier said that he will stop mail if my dog does not stop jumping on the fence. Mind you this is a whole separate dog and jumping on a fence, give me a break. So I called and complained to a supervisor. I did not sign a thing for service to resume, all the mail carrier did was write this on a scrap piece of paper.

So next day, I locked my second dog up, which is now called dog cruelty because all my dogs are caged 24/7. The mail carrier does not deliver saying that even though I listened, he still was not delivering my mail. Bottom line is, he didn't because I filed a compliant on him. I did as he asked and he intentionally did not deliver. I asked him and he was rude and said that he wasn't until he spoke with his supervisor. I already did that, and so did he.

I have filed complaints with other people and nothing has been done. I want to know who I go to get this straightened out, sue someone, or whatever it takes, I will do it.

I can't give any star to the USPS. The inability to inform you that, "Oh, you want to make sure it gets there" is totally extra and overpriced. Furthermore, how dare UPS deliver to the USPS office so I can get my package the next day. The big brown truck drives right by my house to do this.

Do not ship USPS. Save your headaches and refunds and go to UPS or FedEx.

This is about the fourth or fifth time I have complained. Please look up history on this address.

The mail courier keeps dumping addressed mail on the entrance floor of the apartment buildings. There are eight entrances and each entrance has six mailboxes. The courier is too lazy to put the addressed mail in the box. Why pay for postage if the courier is just gonna dump it on the floor?

On August 10, 2011 at 12:11 P.M., I went to the West Farms postal location to mail out certified letters. Clerk 12 asked me how I wish to pay the $11.18. I informed her debit card and I would like $20 cash back (which brings my total to $31.18). I swiped my debit and entered my pin number. She told me the system was freezing, so swipe again. I told her no because I had already swiped once and entered my pin number and I did not want to be charged. I proceeded to tell her I will just pay cash (I basically paid twice--once by debit because my account was charged and once by cash). She said then I will cancel the debit transaction and not to worry my debit was not charged.

I pulled out my iPhone to check my account in front of her and I told her I was charged. She disagreed! I called my bank, ING, and they informed me I was definitely charged because I entered my pin number and ING said they would gladly speak to her to let her know I was charged the $31.18.

She called over her supervisor who told me she had to call the banking department and to come back later that day because that incident never happened to them before.

I called back later that same day and clerk 12 told me: "My supervisor told me to take your information down and she will call you the next business day." I never received a call.

Also, on August 10, 2011, I called 1800-ask-usps and made a complaint and spoke to a supervisor. She informed me they truly were sorry and someone will return my call within two business days (by August 12, 2011). I never received a call by the end of business day on August 12, 2011. So I called 1800-ask-usps again, I think a little before 5 and a supervisor by the name of Jamie told me I should still receive a call that evening.

It is now August 15, 2011. I never received a call from West Farms post office or from anyone @1800-ask-usps. I was never reimbursed my money and I have my account statement to prove I indeed was charged, threw my debit, and I have my receipt to prove I also paid cash.

This is so unprofessional of USPS to not investigate this and return my funds and I am totally angry.

I arrived at the John Marshall post office, August 15, on Vermont and 83rd street at approximately 3:40 p.m.

Upon entering the post office, I immediately rang the door bell to request a package. We (several other customers) stood by the door for over 20 minutes pressing the door bell--no one responded. I then proceeded to ask a person behind the counter for help. The office clerk told me, "I'm on this side I can't help you!" I then asked for the 800 number, she refused to give me the number. She ignored my request.

Finally after waiting several more minutes, a representative of the post office came to the door and took our paperwork and various request.

This was definitely a negative experience and I am not sure if I want to return to this post office.

I have made complaints before, with no success. Problems such as wrong mail, not holding mail, and now my mail was lying on the street on Aug. 10, 2011. Each time I talk to the supervisor, she says that she will talk to the carrier. I did not get a return call this time. This supervisor does not have control of the carriers. All I hear is that she will talk to the carrier.

I wrote a letter to Postmaster Robert ** in June regarding concerns with the postal carrier service at my place of work. I also called customer service and was given a case number of **. Not only did I not receive a response from the postmaster or customer service, but the issues have not entirely been resolved. I am extremely dissatisfied and frustrated and would like a timely solution to the situation.

Our outgoing mail was not always picked up when incoming items were dropped off, our suite was not serviced on a consistent and daily basis, and our incoming mail items were regularly delivered to the incorrect suite. Following my calls to customer service, we have experienced a change in mail carrier but only one service issue has been resolved.

Our mail is now being picked up when it is dropped off. However, in the last month and a half the mail carrier failed to visit our suite on four separate occasions, and did not arrive until after 5:00pm on another day, that's after our office was closed so I did not receive the mail and they could not come in to deliver. In addition, our mail was delivered to the wrong suite at least once a week during this time period. We also received nine mail items that were not ours and were clearly addressed to a different business. There are only three tenants in the building so there is really no excuse for the confusion.

I would like to know how these issues are being addressed and I require a response this time. Thank you for your time and prompt response.

On 8/5/11 (Friday), I was sending a package (laptop) to my husband overseas. I packaged the box up, had all the paperwork (customs form) filled out, and it was ready to go. I took the package in, got up to the counter, placed the package on counter, and handed to the employee the customs, at which time she sees that it is a laptop. She tells me that she cannot send it because it was not packaged properly. Then she proceeded to tell me that I needed to take my package to UPS and they would package and send it for me.

Extremely frustrated, because I have 3 kids under the age of 3 with me, I took my package back home, put the merchandise in a new box and took it to UPS. I explained to the employee behind the desk what had happened and that I was told to come to their store to send my package. She politely said, "Okay, I can handle this for you." She took my package in the back to fill with peanuts and taped the box up. When the employee came back out, my laptop was in a completely different box and she explained that she had to change the box that I had because I couldn't use a flat rate box. Not knowing any better, since this is my first time sending a package overseas, I said "Okay."

She weighed the box and typed some things into her computer screen and said that my total was going to be $38 and some cents. I was under the impression that this was for packaging, shipping, and postage. She also told me that my husband would have the package by this week. I was glad to pay the $38 since it was safely packaged and it was going to be shipped out immediately. This was not the case! At the end of everything I did not receive a receipt for my charges and she very slowly walked back to the store as if everything was all done and over with. I smiled, said thank you and walked out. I was not happy with the service at all.

First thing this morning (8/8/2011) I called and complained of the service and the manager explained that they do not send the packaging, that their employees take those types of packages to the UPSP and the post office sends them. So, my question was, "Why did I just pay you 40 bucks to send my package and was told my husband would receive it this week? The manager apologized and said there was some miscommunication. Obviously! He told me to call the post office and ask if they had sent out my package yet because he had confirmed that it was now in their care. I called the post office and the manager there said that she had no records showing that my package was with them. **. I swear these people are a bunch of **.

I explained the entire situation to the manager and she told me that my package was indeed brought in this morning and it was paid for to be sent the slow way. Six to eight (6-8) weeks from now is the soonest it will get to him. Are you kidding me? I just paid 40 bucks for this package to get to my husband this week and you're telling me I have 6-8 weeks before it will get to him. So, now I have to pay an additional 10 bucks for this package to possibly get to him by next week. There is no reason why I should have to pay over 50 bucks for this package to not be delivered to my husband in 2, 3, 4, 8, or 12 weeks down the road.

I believe that all the these employees need to be fired and new ones should be hired, and maybe they should get some employees that actually care about their jobs and do it efficiently and not have little 16 and 17 year old in there who is only worried if they got kissed at school today. **! I'm sorry but these people really have pissed me off for the last time.

Pleasant Garden Baptist Church does mail outs for different events to our surrounding community. Upon completing a particular mail out, we went to Pleasant Garden post office, completed the forms for a "Saturation Letter", paid $797.18 and were told to take the mail-outs to the correct post offices per their zip code.

We have been doing this for 15 years and the only post office we ever have trouble with is Spring Valley. Upon entering the Spring Valley post office with the mail out, before even saying a word or being able to sit the mail out on the counter, Mary gruffly said they did not take the mail out and we would have to go to the drop off center. We tried to explain to her that we have done this many times before and tried to show her the form where we had already paid for the service. She refused to listen to any explanation we had and would not even look at the form.

We asked her to call the PG post office and speak to them so they could explain, but she refused. After listening to her yell for several minutes and not allowing us to get a word in, we simply left the mail out on the desk and started to walk out. She said she would throw everything in the trash. We said if she threw the mail out in the trash, we would need to be reimbursed for the payment we had made. She said she didn't care and she was going to throw everything away regardless.

We left and called the PG post office to let them know what had just happened to make sure we had done everything we were supposed to do. We were told that they would try to take care of it and we had done everything correctly. The form we completed is Part C, Section C16(Entry DSCF). The postage statement we completed was PS Form 3602-N1, June 2011. For the drop shipment, we used PS Form 8125, a Plant Verified Drop Shipment(PVDS) Verification and Clearance Form.

This kind of behavior should simply not be tolerated. For a postal employee to treat a customer in this manner is simply unacceptable. We would appreciate something be done immediately. If you have any questions, you can also contact Donna ** at the Pleasant Garden post office. She was also treated very rudely by Mary and said she would also be filing a complaint.

Your help is much appreciated. We do regret having to make a complaint, but feel it is necessary. Thank you.

The employee who waited on me had long blond hair and glasses. Her name is Stella. During my transaction and the transactions of other customers, she was consistently and unnecessarily rude and combatant.

I quietly finished my transaction, and as I was leaving she noticed my unhappiness with her abrasive and threatening attitude. She became belligerent and hollering at my back, "Ma'am, do you have a problem?"

Slightly shaken, I calmly continued out the door without saying a word. I got in my vehicle and left without further incident.

I shipped a package internationally via USPS's Click-N-Ship on their website, estimating the package at 39 lbs, 6 oz. The package was brought back to me two days later, with a note-- stating that the weight was off by 2 lbs.

USPS's website states that refunds can take up to 14 days, and after 13 days. I received an email telling me that my label was not eligible for refund, because the label had been scanned into their system already (even though they brought it back to me).

I called their customer service today, and explained the situation. The representative told me there was nothing he could do. Once the label is scanned, you can't receive a refund, even though it was never sent to the destination.

How was I supposed to know that my weight was off by 2 lbs, when I don't have an industrial weight scale? Nor do I care to pay a large amount for one.

If I would have shipped with UPS or FedEx, they would have just billed me for the extra weight, which is what I assumed USPS would do, but no. There is no way to add postage to a package that already had a label printed out for it; nor will they refund you money.

Right now, I've ended up paying nearly $500 to ship a package that should've only cost $250, and USPS is telling me there's nothing I can do?

It was a horrible customer service.

Hopefully, I can get this all straightened out, but the amount of hoops you have to jump through to get things handled the way they should've been the first time is absolutely astonishing!

The postal employee put down the flag on the mailbox, placed the mail in and never took the outgoing mail.

When I returned from vacation a month ago, I went online and suspended delivery until Saturday. The following Tuesday, I called because the mail was never delivered. The person in the local office in Swedesboro stated it was a new driver and it could be delivered tomorrow. I responded that I think it should be delivered today and they did.

I'm not sure why the USPS is still in business. If the postal service cannot deliver and pickup mail, why does the US spend so much money on it and causing additional debt to tax payers?

parks makes it hard to get into the disabled parking stall!!!!!!!!!!!!

I was the only customer in the office. Three clerks were at their posts talking with each other. The one waiting on me continued her personal conversation as she "helped" me. I was short by two cents. I asked her TWICE if I could run to my car quickly to retrieve two cents. She refused eye contact and did not answer or otherwise acknowledge my existence, much less my questions. I went to get my pennies and returned. She then interrupted her conversation to say, "I would have given you the two pennies. It was only two cents."

I have one of the very few locked mailboxes (that is part of a huge box of locked mailboxes); located about 1/2 block from my home. Since it's outside, the locks freeze up every few years.

I have been unemployed since 10/2010, and have no money (I get food from the food shelf, and have been trying to stretch out a small retirement fund to get me by-- until I can find a job).

I have one key, but my brain injured daughter (can be verified) lost two of the keys.

I have NO MONEY TO GET THE LOCK CHANGED.

I explained my situation to the postmaster, and asked if I could just put a mailbox in front of my house, like I used to have, and like almost everyone else in this entire town has. He told me, "NO." I asked him if I could pick my mail up at the post office, and he said I could, but only for two weeks.

I still haven't found a job, the two weeks are up, and the last day I went in to pick up my mail he made it a point to say, in front of other customers, "This is your last day." I was insulted.

This employee of yours' is interfering with the delivery of my mail.

I have lived in my home since 1976 and own it. I am over 60 years old, I have no job and only has little money. If I had money, I would gladly pay the $10, but now I don't know how I can get my mail.

That man is the rudest person who has worked at that post office in the last 35 years (so rude in fact, that I usually go to the post office in the next town over which I can't do for my personal mail), and the embodiment of the adage, "Power corrupts, absolute power corrupts absolutely."

Please, help me and set him straight. I am profit, he is overhead. He seems to have forgotten this fine point.

Thank you.

On July 18, 2011, I went to the post office to send my husband a cell phone because he was in need of one and he is in the military residing on base. I decided to send through express mail which I was charged $29.75. I was told that he would receive it the following day, July 19th, before 3pm. He did not receive it as promised.

I decided to go into the office to speak with someone about the matter and I spoke to a lady named Magaly. She then told me to speak with Emma ** and I called her because she was on lunch break. When I did get in contact with Emma ** it was the following day, July 20th. She herself told me that the item was received on July 20th. I told her that he was supposed to receive it on the 19th as I paid express mail. She then told me that I had to speak to Tom ** with whom I spoke to today, July 25th. He apologized but I had to speak to Emma. She got on the phone and started to be loud and angry and insisted that I was not going to get a refund.

She was extremely rude and her yelling was uncalled for when I was only speaking to her. She then hung up the phone on me and I called back to asked for her last name. I am now writing a complaint.

I would like the USPS to be held accountable for their action and to refund my money. I went to the post office in Mill Creek, WA on July 20, 2011 to send a shipment to CA. I was informed by the clerk that if I use Express Mail 1 day, the service is guaranteed if it is not delivered by noon. The noon box was checked on the customer copy.

I've never used this service before and it's very expensive ($73.10), but in the end I trusted the clerk. I told the receiver to wait at home so to expect a shipment by noon. The package did not arrive by noon. I went to the post office at Northgate, Seattle, and was given the run around to go to the Mill Creek branch to deal with this.

I'm not very satisfied with the customer service I've received and wasted the money I should not have. Please look into this matter and let me know if you have any further questions. Thanks, Diane.

It has been a week and I have not been given a key to my mailbox. I am waiting for my checks and bank card to arrive so that I can continue to exist. Everytime I go to the Post Office, I am told that the carrier took the mail with him, so that maybe I should meet him at the boxes before 9:00 a.m. Really? when I don't get to bed until 5:00 a.m. I don't think that is going to happen. I want my ** mail. What do I have to do to get it?

Since I'm having to put up with this stupidity, maybe I should ask the post office to hold my mail so I can come in every day to get it if they're going to take a month of Sundays to have the key made.

I realized that this isn't New York, but maybe you should step up the pace, or give the job to someone who would appreciate it. These stupid people are slower than molasses in January. There's no excuse for this abysmal behavior.

About a month ago, there was a problem between me and a postal carrier. I reported this man to the USPS and the postal inspectors to have him investigated. My complaint towards him was because he had left all the mail boxes opened, and forgot to close them. So, I informed him, and he was very rude to me. I filed a complaint against him. Since then, I've not been receiving DVD movies from a rental company called Nym Media Inc. I either don't receive them, or they also are very delayed-- none of these things used to happen. I was told by USPS to call consumer affairs, but I'm additionally filing this complaint online. I'd like this situation resolved. Thank you.

On June 18, 2011, I bought a money order for $662.36 serial # ** to pay my credit card HSBC account number ** before I had to pay interest on it and to leave it zero balance. Also, I was traveling to Santo Domingo on July 2, 2011 with plans to use my credit card over there, to pay for an operation that I scheduled prior. On June 25, 2011, I called the credit card company to check if they had received my payment. They told me to allow ten business days to post it. From that day on, I called HSBC every other day to verify if they had received the money order, and they kept telling me no.

Then came July 2, 2011, and I had to live to Santo Domingo as planned, but without the available credit that I was counting to have on my credit card. The same post office lost my passport when it was mailed by the National Passport Center. On June 23, 2001, I missed my flight. I called the doctor in Santo Domingo to see if he could change the day of the operation. I was told it was not possible. In Santo Domingo, I had to borrow money with a high interest in order to pay for the surgery that I was scheduled to have.

July 16, 2011, I returned from Santo Domingo. I called HSBC again, and I learned that account was earning interest already because they still have not received the money order. On July 18, 2011, I went to the post office to put a track on the money order, and paid $5.40 for it. It has been a couple of times that this post office (Middletown, NY 10940-9998) lost my mails, and I had lost time, gas, money and et cetera.

A USPS Priority Mail online label was printed & PAID for on Friday 7/15/11. The package was dropped off at the Post Office on Monday 7/18/11. It was returned to me on 7/19/11, with a note saying that the mailing date was "Stale" & even though I had fully paid for the postage the package would not be shipped.

I visited the Post Office & spoke with the supervisor, & she confirmed that the mailing date was "stale" & if I wanted them to accept & ship the package I would have to pay again & print another label. How ridiculous.

mail boxes are outside the post office and pick up- time is 5 oclock, which is ridiculous because businesses usually close at 5. i work in an attorney's office in essex and left work to mail our work so it would be received the next day; however, even though i got there at 4:54, the mail had already been picked up. this means that our mail will not be picked up again until the next afternoon.

The po box my Aunt, Berta Arnold, receives her mail is in her nephews name, Charles Turner, Jr. (Chuck), PO Box 593, Butler, GA 31006. I took her to the post office Sunday, July 10, 2011 because she had applied for food assistance and was approved and she thought they might be in the po box. It was locked due to non payment for box rent. I took her home and she gave me the notice and it was due June 30, 2011 with a past due amount after July 10, 2011. I put $21 in the envelop, took it back to the post office and dropped it in the slot since this was on a Sunday and post office was closed. Assuming this was like all other businesses, since July 10 was a Sunday that you were given another business day.

Her nephew went to post office July 11 and he was given the $21 back that I put in Sunday and was told he had to pay a late fee. My aunt is 79 years old, can barely write her name, doesn't know her social security number, can't drive, has a 3rd grade education...not very competent. The money WAS at the post office on July 10 as the notice said. If this last due date was on a Sunday, someone should be at the post office to accept or give you another business day. My aunt does not have $15 late fee and I live 30 miles away.

I asked the post master in Butler if she would at least give Aunt Berta her food stamps so she could eat and she said NO. This is absurd. I hope whoever makes these rules can sleep at night knowing some litle ole lady is hungry because the post master refused to give her the food stamps. The Postal Service needs to take another look at the way they handle due dates.....do not let it fall on a day that their business is closed OR give an extra day. This is wrong regardless of the rules. I wonder if the media would have a "field day" with this kind of behavior. Please change your rules and also suggest to your post master that there are ways to talk to people she serves. Thank you.

I called the customer service number for USPS this morning because the package I shipped via priority mail had not been delivered and the tracking information is not updating online. I did not get the name of the first woman I spoke with but she told me that the package was still in Greensboro, NC sorting facility and that she would open a case for the post office to research and find the package. I gave he r my name, address and phone number and she gave me a case number.

I tried to ask her a few general questions about what I could expect from the investigation but she told me that she was not able to answer them. I told her I understood and asked if there was someone I could speak to someone authorized to answer my questions. She told me she would connect me to a supervisor. I thanked her and waited on the line.

A woman named Anita picked up and I gave her my tracking number and she confirmed everything that the other woman told me. When I began to ask her my questions because I thought I was speaking to a supervisor she seemed frustrated and told me she couldn't give me the answers I was looking for. I explained that I thought I was being transferred to a supervisor and she told me she was not a supervisor. She then connected me to a man named Vince who announced that he was a supervisor.

I gave him my information again but he informed me that there was not a case number opened that matched my phone number and that the case number I was given was for someone else. I told him at that point that I was getting frustrated and recapped the experience that I had so far. He reacted very crisply even though I was speaking to him very calmly. At that point I asked if he could tell me the name of the company that he worked for as I intended to submit a complaint regarding my experience this morning, but he said he couldn't tell me.

I was surprised and said, "You can't tell me?" He replied that he couldn't, for security purposes. I was even more surprised and again repeated what he said. At that point he reacted very nastily and asked for my tracking number again, which I gave him. He promptly hung up on me.

I called the toll-free number back and spoke with Judy. She was wonderful. She was able to tell me immediately that the package was in the recipient's local post office and delivery could be expected tomorrow. She confirmed that no case had been opened for my information and that the case number I was provided was for someone else. She told me that she did not understand why I wasn't told the location of my package and was shocked when I recapped my previous experience. She explained that she was not able to tell me the name of her company because of the Homeland Security policy which was easy to understand. She transferred me to a manager named Tina who listened patiently to me as I recalled my experiences this morning.

Other than that, she confirmed the location of the package. She also told me that Vince could and should have explained that Homeland Security prevented him from releasing the name of the company but that he was permitted to tell me the region that he worked for and should have done so. There was no reason that I should have been hung up on since my frustration was understandable.

All I called about was the location of a package that I paid to ship. She reiterated that it was reasonable and a common request and I should not have had the experiences that I had. I thanked her for her time.

I will reiterate here that at no time did I behave rudely or raise my voice with anyone I spoke with. I did tell Vince that I was frustrated by my conversations so far and by the fact that I was given a case number for someone else while being told that I had an open case. It seemed appropriate to inform a supervisor about what happened. It is reasonable to expect that a case would have actually been opened and that I would actually be contacted regarding the whereabouts of my package in two days as I was told. It is also reasonable to expect that a supervisor would not hung up on me for informing him of a customer service issue in his customer service department.

I only called to find out where my package was! During the time I have been typing this information, I received an email from Judy with the same tracking information that she told was available to the three other people I spoke with.

Coins stolen. These coins were mailed from Northridge, CA in June of 2011.

I was expecting a package from France. That package arrived in New York around the 5th of July. I did not find a notice in my mailbox, but tried to call the post office. When I finally got thru to them, I was told that the package would return to France on the 8th; and that if I wanted my package, I would have to come to pick it up on Saturday. This is not a normal or professional situation. The same thing happened to my husband a few weeks ago; and he is the one who told me to check on my own. I have been living at the same address for 5 years now; and I filed several complaints about this post office but nothing was ever done.

It's a shame to find so many complaints about a post office. I filed complaints by e-mails, phone ,and in person but nothing is being done. There are a lot of people who would do a better job than them. We are at a time where everyone should be grateful to have a job. Meanwhile, these people are very disrespectful and shameless because they know that they cannot be fired. I hope you will be able to handle that situation better than the other agencies I have been dealing with in the past. You might want to check this URL for more complaints about this post office: **. I look forward to hearing from you soon. Kind regards, Carine **

The mailman disconnected us from our address. When confronted, he said that he thought we moved. When asked why there was no notification or otherwise to at least hold the mail, he had no answer. In other words, the person decided that we moved without making any effort to see if he was wrong. We have no bills via USPS. So, most of the items were not time-sensitive; but a few items are still necessary. For more than five years, including 14 months at the current address, I have had checked weekly, sometimes 2 weeks, and at least once in 3 weeks; and the box was never close to full -- it was a large box. I never had a problem across several addresses; but suddenly, after 2 weeks, we are disconnected -- no hold, no notice, and the mail was returned as "not deliverable as addressed." Complaints fell on a complacent/stolid USPS to include the inspector general's office for this troubling misconduct. I am now left with a petty mailman providing us a box -- full in the notice, when it's not 25% full.

I sent an application to renew my California Nurse Assistant Certificate seven months ago. However, until now, I have not received my license. CA department of Health Services have not responded to my application.

I sent my application via USPS certified mail receipt but it was returned without a date.

Why did the New Augusta Post Office close early on July 2, 2011? I got to the post office a little after noon and a sign on the door said that they closed early for the holiday. But when you have to work and no warning they were closing early. It is not fair to the consumer but the mail carriers still working. They should work the same on Saturday.

I have had my mail mistakenly delivered for well over a year. When I called the local post office, they either let the phone ring or it was always busy. When I do reach a supervisor and complain, nothing results from it.

I lost at least three-four letters and packages a month. I have created a report with the people who received my mail since I also received theirs! While it is true that predominantly my mail went to an address close to my own, the mayhem was not limited to us two recipients. Often when I receive my prescriptions and packages, they are opened! When I had an expected package and the post office failed to act, I walked up and down my road and can "sometimes" find it at other houses.

I have complained multiple times and the post office always sided with the postman. One instance, the mailman told his supervisor he had in fact delivered the package. After several days, we found it in a ditch 20 feet from my mailbox. When confronted, he claimed to have placed our large package on top of the mailbox and it must have fallen off!

That doesn't seem like a good practice for the postal service I grew up knowing...through sleet and snow etc. Just leaves me feeling helpless.

I called numerous times to reach someone at the post office located in my delivery area to ask about how I should submit the letter to postmaster request for change of address info needed for service of legal process. No calls were even picked up.

When I finally physically went to the post office location, the African-American female clerk with short hair in her 30s acted extremely rude to me for no apparent reasons by butting in during my conversation with the male clerk, Mr. **, who was trying to assist me with the request. She was, for some reason, trying really hard to make her opinion heard and was already quite worked up from the beginning. She adamantly insisted that no USPS could grant such a request and that it was prohibited by law to do so. When I asked if she wanted to see the proof of the validity of my request and as to why she was so rude to me while I was not even requiring her assistance to begin with, she then told me that I received enough info from Mr. ** and to get out of the office.

I was stunned by her abrasive treatment. I could see Mr. ** was shocked as well, but he did not correct his colleague's inappropriate behavior or anything. I do not recall the female clerk's name; however, she should be easily identified as she was (and should still be) the only African-American with short hair in her 30s at the location.

I had someone got into my mail box and took my bank statement. I found the envelope and statement in pieces on my lawn.

I called the Punxsutawney post office and spoke with Tom, the supervisor. He said, "Not my problem." I was in shocked with what he said and very angry that he was so uncaring. I do feel that this is a problem of the post office and should not be taken lightly. I have contacted my bank and the local police as a result of the issue.

June 28, 2011

United States Postal Service 2385 Godby Road Atlanta , GA 30349

Formal Complaint:

On Monday morning at approximately 12:17 a.m., I entered into the post office located at 2385 Godby Road , College Park , GA 30349 . I approach Helen **'s station and requested two stamped envelopes for which I then paid $1.08 for. Shortly hereafter, I remember that I needed change for a $5.00 bill, but ** had already closed the register. So I stated that I would again make another purchase for two additional stamp envelopes and then ** could make the $5.00 change while the draw was still open.

After ** "took" all the money, she turned back to me and requested that I pay again. I responded with utter dismay as I informed ** that I had just given it to her, to which she adamantly kept repeating, "No, you didn't. No, you didn't." I told **, "Yes, you do have the money", and that I had handed it to her already. After a few more of the same word exchanges, I requested for a supervisor and/or a video playback as I knew all transactions were recorded. Supervisor ** arrived on the scene and came out with a sympathetic shoulder hug, but not for me. It was for **. With comforting words, ** spoke to ** for a moment and then came over to me and informed me that "nothing could be done until a close-out cash count" was executed at the day's end (after 5 p.m.) and then he requested a number where I could be reached at to which I gave him.

Wow, okay. I then proceeded to make contact with the inspector general via cell phone to report this fraudulent and uncharacteristic chain of events. Around 6 p.m., after not hearing anything back from the post office, I called and requested to speak with **. ** asked me if ** had called me to say that the money did in fact turn up in her cash draw, I told ** that no one had called me. ** said that I could go back there tomorrow and get my money -- no mention of the additional cost of two stamp envelopes at all. At this time, I did request an apology from ** because ** was wrong, and I was traumatized by this whole experience, not to mention that my integrity came under assault in front of everyone and it wasn't even my fault.

** then stated, "No, you're not going to get an apology because ** doesn't need your $5.00!" Unbelievable.The lack of professional conduct and customer's benefit of the doubt was unparalleled to anything that I have ever experienced. Had both **'s, as well as **'s professionalism been more in-line with customer satisfaction instead of the absolute certainty of 'no fault and no wrongdoing' on their part, this could have been amicably and professionally resolved. The public trust is paramount towards maintaining a healthy business relationship with the people that they serve. Always. Thank you! Sincerely, Charlene M. **

I attempted to go online this morning to put my mail on-hold. When I entered my zip code, I was told, "USPS unable to process Hold request for this Zipcode". I tried another zip code, and got the same answer. I called 800 number, but they could not match my home phone to any address; and then they asked for my zipcode (After being told, "oh, I could do this online"). Again, I was told they couldn't process holds for that zipcode. What the hell? Now, I have to go into a branch inconvenient to me to have my mail held. What a joke.

Placed my mail on hold using the USPS online service from 8 June 2011 to 15 June 2011. My mail was placed on hold but can not get the post office to begin delivery. My mail delivery service has yet to be continued as of 24 June 2011. Called the 1800 ASK USPS as to the problem and received a call from the local post ( Martin) office that in order for my mail service to continue I must pick up the mail that was on hold first.

I often hesitate to go into my local post office because apparently they don not think customer service is a priority. I have made complaints about the same counter worker, named Dan(with glasses) several times, to the post master and now to the postmaster general. He is rude, sarcastic and acts like he is going out of his way, just to mail your letters. Is this NOT his job?! I have lived in this town for quite some time and Dan has only been there, maybe a couple of years now...he belittles customers and makes us feel ridiculed for wanting kinder service.

i moved to **** rd santa fe, nm. i found that i could not reach my mail box due to in part to my parapligic and loss of use of my left arm. a letter saying that will be sent to me for giving medical info to my courier. of course they probably will not understand it.

i have filed a number of complaints to usps. also i have contacted consumer affairs once already and was told to fill out a hardship form which does not exist unless you are elderly.

My SAFELINKphone was stolen twice by the post office workers at the Washington, D.C. Anacostia Branch.

The USPS service continues to deplete. We are receiving mail sent within the same zip code 10 to 15 days late.

As a business it is hurting our relationship with vendors as they assume we are not diligent with our pay.

I am working in the Middle East and have a mail forwarding address' with the Lakewood Post Office to have all my letter mails delivered here. However, it seems that my letter mail is taking 2 to 4 months to be delivered here. The time it should take to have my mails delivered to my current address, a US military APO AE, should take 10 to 12 days. Also, I have received mail addressed to other people. What else can I do? I had contacted the USPS in Washington, DC and they told me that I need to contact the local post office in Lakewood, OH.

On December 7, 2010 at approximately 1:00 pm, I was walking on the sidewalk to go into the Post Office after getting out of my car. I walked toward the building and tripped on uneven pavement, falling face down and hitting my chest and chin on the cement. Four other Post Office patrons helped me to my feet. I was stunned and disoriented for a few minutes.

I entered the post office at 5:58 PM (according to my cell phone). The window was closed. Diane said, "I don't go by your clock, I go by the post clock."

I have filed a complaint with USPS. No government agency's office clock should be two minutes off from any server.

This post office has been returning my mail for no reason. I have had the same address for the last four years and most recently I was expecting a large check in a regular size envelope. I waited for two weeks contacting the company that sent the check to make sure they had the right address only to find out it had been returned to them with the correct address and proper postage amount!

On a side note, why is it so difficult for the post office to understand that the reason for return sticker should not be placed over the address! The first place you look is what address it was sent to! Geez, how hard is it to correct that problem. There are several areas on the envelope the sticker can be placed. Who is running these organizations anyway? I was under a lot of pressure for this money and had several bad emails past due to the fact no one was aware where this check was. This has happened before and I thought after I spoke with them the first time it would be taken care of.

On May 6, 2011, I submitted a mailbox key request to the Hammer Ranch office with "Alfred". He stated my key would be available for pickup on 5/11/11 or 5/12/11 at the same location. I was to call prior to picking up the key. Knowing the speed of the postal service, I gave him a few extra days to complete the task.

When I called on 5/16/11 to pick up my key, Alfred left me on hold for approximately 10 minutes to check the status of my request. He subsequently returned to the phone and proceeded to blame the maintenance crew for not filling the order. He, then, stated to call back on 5/18/11 to check the status of my order. I, in fact, called on that date without delay and my key is not there. Alfred stated my key "should" and I say "should" loosely by tomorrow. As I was dealing with Alfred, I requested for his supervisor.

In turn, he gave me the number of the Postmaster in Stockton which does not answer their phone. I've been calling for three days and have yet to speak to a human being, let alone the Postmaster. When attempting to call your department, all I receive is some messaging, then it disconnects. It is obvious to me that your "checks-and-balance" system is nonexistent. In spite of all of this nonsense, I have yet to receive my mailbox key. Will you be the one to contact the credit bureau in regards to my late payments due to lack of access to my mailbox? Please let me know while you are working on cutting a mailbox key.

I have gone to your main post at Sunflower in Santa Ana. You have a postal worker by the name of Vivian who does not have people's skills. She shut the door on me today at 6:59 p.m. She should have been more considerate with the people who was just getting there at 7:00 p.m. considering that the self serve kiosk was not operational. I do about $1500 in postal service every month. I go to the Sunflower post office almost everyday and have seen this Vivian person continuously shut the door on people. She does not talk to customer and even smile to customers.

This person should not be in public. I go to other post office and they keep their doors open until after 5 minutes after closing, but this Vivian person seems to have pleasure by shutting the door on people. She needs to understand that people travel from far to this post office and should be more considerate. I understand that they want to get done and go home, but dealing with public, that goes with the job and from time-to-time, you will have to stay to serve the people who pays for your paycheck. I may not go to this post office again.

Thank you for looking into this issue. I am sure that if you knows where to file complaints, you will have more unsatisfied customers that will be filing complaints against this office.

Re: Wrongful late fee imposed on BoxM Request Immediate Refund along with long over due Payment of my claim on damaged packages in may 2010 filed in July 2010

On tax day April 15, 2011, I addressed a Santa Monica postal staff member (approx 17", 130 lbs, 5' 4" ish blk hair, hispanic, 40s, slight acne blemishes, not a supervisor). I asked her at that time to assist with me with the postal machine which was offering errors. I informed her I was not sure the time due date of my box ** , CA but wished to pay with credit card on the machine. She informed me my box was "current". When I returned on April 18, 2011, though I still had not received any notification or bill in the box or mail to day, and was awaiting re assign of my password online, my key would not work.

I went to the counter of the same clerk, she stated she looked in the system. Assured me the box was current and not due and she handed me my mail long with a key for a parcel in the locked bin. I still have documentation of my machine transactions on that date for verification.

When I returned May 11, 2011, to retrieve my new ATM card, the same clerk was standing at that front of the intake line guiding customers. I asked her could she physically try my box and tell me why I could not get in. At this time she stated it was overdue and closed. She acknowledged our prior conversations over this matter when I tried to resolve with her twice before. She stated she could not give me my mail ,delivery confirmation package nor ATM. She I need to wait for a supervisor, though the person was on the phone.

I waited patiently the first 15 minutes despite chronic joint pain and being late for an appointment. When I asked the initial clerk could she simply hand me my mail so I would return later in day and resolve. She rudely broadcast in the lobby, "it is like your rent when you late you are locked out." I reminded her of the numerous times she stated the box was current and questioned why are there so many errors at this location including my twice standing in line for certified letter, they informed me did not exist and I never received, in addition to my and others damaged packages. She in very unprofessional manner stated, "why don't you get a box in another city." I replied and reminded her I live here in the city of Santa Monica. When I advised her I would wait 15 minutes more before filing a complaint, she stated, "if you want your ATM, I suggest you wait."

At that time, numerous more customers two at that moment were voicing complaints of mail. Something I too have encountered twice in recent months at this location. In other California cities I have resided, I have never had these issues. When I asked the initial clerk and Alice their names, the initial clerk turned her name badge over, the clerk 04 conveniently had hers off and initially Alice pretended not to know what I asked. When Alice, the supervisor came to the counter still on her mobile phone, I addressed the issues calmly.

Though her continues erroneous displacement of blame on me, "I don't believe you did not receive the notice, if other people did", when asked why the other clerk stated it was current, reply of supervisor, "I do not mind other peoples business, I did not have to give you the mail." This is all documented on a live call to bank for later subpoena. She held on to my mail as though I was a child, looked through my mail, which I later found my chase letter open, refused to hand me my parcel, knowing I needed to activate the ATM to pay what ever fee. I phoned my bank, and the phone call and entire conversation of this non professionalism of the postal staff is on record with the bank, as I asked the bank about replacement of the ATM card they initially held hostage. Still when I picked up this mail, there were notices of bills in there, nor the certified letter of a month ago.

I paid $46 bill #** to clerk 04, who I note was professional and doing what the supervisor instructed her. I was forced to pay these erroneous fee generated by postal error to obtain my ATM card. Despite telling the supervisor and initial clerk, I did not wish to be forced to activate my ATM card in a public place to pay them to obtain my mail they held hostage, they persisted with this bullying, regardless. I am formally requesting my $15 overage be returned to me via the mail in either money order or cashier check sent to Renita **, **.

Since I addressed these inappropriate acts, it has been continuous mounting problems. With California's high unemployment rate, as a couple other wronged customers voiced, there are sufficient affable people actually residing in the city of Santa Monica, who would perform these postal duties without the aggression and dismay of the job. I, last month listened to a gentleman two patrons ahead voice his anger with lost mail with this location and stated he did not have the problem with his normal will rogers Los Angeles location. I appreciate your immediate resolution of this matter.

I ordered stamps online. There was no notice of the length of delay receiving them on their web site. My order was shipped according to their email on May 2, 2011. When I did not receive the stamps on May 6, 2011, I phoned the toll free number. I was told it would take seven to ten business days to receive the items. I could have purchased the items quicker, had I known the delay. There is no notice of the time constraints.

My brother mailed a birthday card to my daughter from Portland, OR with a gift card in it. I received the envelope empty and it was taped on the back. My postman tried to tell me that the envelope probably wasn't sealed all the way and that the contents "spilled out". He said a postal worker probably taped the back and mailed it empty.

I don't buy it. Cards don't just fall out of their envelopes even if they are not sealed. My brother is certain the envelope was sealed properly when he dropped it in the slot and he and I are convinced that someone within the postal service opened it, removed the contents, taped it, closed and mailed it anyway.

I don't allow my mail to sit in my mailbox. I'm home when it comes and I get it immediately. It is shameful that someone that you trust with your mail steals it and there is no recourse for the victim. I suspect that I am not the first person this has happened to.

After a year, not only did I not get a correct prorated refund, but I am still receiving other people's mail, and the post office is still forwarding my mail after 3 address changes. I only had a PO box, and that wasn't working because I wasn't getting my mail, but then I changed back to my home address and still my mail is being sent back to the sender after speaking to the current manager and calling to complain.

I am having anxiety attacks, and I always have put out for gas a lot, because I have to go places to have statements, bills and or important paperwork printed out.

After living at our new home for about 4 weeks, we did not receive any forwarded mail. I call the Polaris Carrier Unit post office (the number and address included on this complaint form) and they said they did not have a record of my change of address. They also told me I should speak with the carrier to inquire about the held mail. That mail had apparently been returned to the sender in all cases.

I decided to place a second request with the representative to change my address, but they could not do it over the phone. A call the next day to the manager gave me different facts and that the address could be changed over the phone. Two weeks later (around April 1st), we still had no forwarded mail. I decided to file another change of address, this time using the online form through the USPS website. We also called the post office to find the whereabouts of our missing mail. They indicated that they had file of an online request (which was just processed) and also another request from Feb 21. Several days later, we received the letter confirming this change of address, dated Feb 21.

Upon receiving this letter (but no other forwarded mail) we called the post office again, and they had no idea where our mail was, except that it was probably returned to the senders. They also advised us to contact Consumer Affairs of Ohio. Since this last call, we have received about 8 pieces of forwarded mail, 2 of which were advertisements.

Finally, my wife received a personal mail at her new place of employment. The envelope contained the original letter that was returned from our old address, and in this letter were the family's new health insurance membership cards. The label on the envelope stated that it was undeliverable as addressed and returned to sender. The date on the label was March 9, which was after the date shown on the change of address verification letter. My wife was transferred with this move, and forms were mailed to the old address which were important for tax and insurance purposes. Because we did not receive this mail in a timely manner, we are at risk of losing medical insurance and other benefits. The company has provided us with an alternative way of providing the required information, but there will be a delay in the processing and a gap in benefits may be created.

I've been receiving other people's mail in my P.O. Box continuously for the past three to four weeks. I went up to the counter several times to inform them of this because the mail I received were marked "confidential" and came from medical facilities or banks. They explained that there was a new person being trained and that they knew that there was an issue with mail being delivered improperly. They then put a post it note on my box asking the new person to carefully confirm the box number and name when placing mail in it. I explained that it was unacceptable that such confidential items would be mishandled.

Today, I went to pick up my payroll check that has always arrived in my P.O. Box on the same day of the week for the past nine months that I've been employed with my current employer but it wasn't there. I called my employer and it had been mailed at the usual time.

I asked the clerk to please check the boxes around mine since there have been so many items wrongly placed in my P.O. Box. They found a few other items addressed to me in other people's mailboxes but they did not find my payroll check. My employer does not offer direct deposit and it's payroll department is out of the area so I can't pick it up.

Like many others, I certainly depend on the post office to deliver my check to my P.O. Box. It is completely unacceptable that they would allow someone, who they know has a history of mishandling the mail, to continue working there for a month or more without taking any corrective measures, aside from a post it note to be more careful which obviously wasn't very effective.

The mail carrier took it upon themselves to put in a move, no forwarding address at my apt and I have not been getting my mails. I have checks that come in the mail and check my mail every couple of weeks. I find it disturbing that a mail carrier would put in a move notice without talking to someone? The apt or myself. I am livid that someone would do this on their own account. Now, I have checks that I can't get access to. Once a supervisor told me that someone put a forward on my account 3/15 and that she would call me back. Then when I called many hours later, another supervisor told me that the mail carrier put a moved notice. This is inconsistent and I'm not happy about this at all. I need to get my mail at my apartment.

I no longer live in Port St. Lucie and I would like to know when my post office box rental expires. I cannot check my PO Box for any notices so I would like to call the post office to find out. I attempted to call the Post Office on Veterans Highway in Port St. Lucie several times, but no one is answering the phone. I need to find a way to contact them before my rental expires so that I may know when I need to turn in my keys. Can someone (anyone) help me with this?

Two packages that had track and confirm #s ** & ** were sent to the mail recovery unit. International mail I was told is treated differently from domestic. I was told that unless there is a packing slip or invoice inside the package with my address on it, that they will not be able to deliver it to me nor send it back to the origin of delivery. Another thing is that the MRC does not scan International mail when it comes in. Royal Mail gives me the information that it should be sent to their Return Mail and Recovery Service, and not ours. So, why in the world would we have a track and confirm number if we are unable to use it for locating a package? This is a huge financial loss for me as the items involved would total about 526.00 GBP; this amounts to 844.007 USD

This is criminal negligence. My package should have been signed for by me at my local P.O. How is it that exactly two separate packages, on separate dates and times, could be sent to them? Something just doesn't seem right. The fact that there is a way to track my package and they refuse to do so has caused me to feel that the USPS can't seem to get it together and that maybe this is an underhanded way for them to make money. This has caused me a great deal of stress and suspicion when it comes to the USPS. I will never use them in the future and will request others to send mail to me by way of FedEx and UPS.

I sent my employee to pick up my mail and the Post Office had locked my PO Box by bill for the box was paid 2 months ago. So it's not due for another 4 months. Why do they get off blocking someone's business mail? I called and they can't tell me why.

When we are away from our residence for any length of time, we request to have our mail held. This request has not been met on various occasions. The first time this happened, mail was delivered intermittently, i.e. one day it was delivered, the next it was not. The second time we requested, it was held, we were gone for 10 days. During this entire time, our mail was delivered! This past week, we requested it be held for 3 days beginning March 24, to be delivered again on the 28th. It was held on the 24th and 25th and delivered on the 26th!

The 10-day period was quite concerning and upon arriving home, we figured our mail had been held. When it was not delivered after 2 days we called our post office. They merely stated that they had no idea what happened to our mail and did not seem to be concerned. We finally were able to locate it as our neighbor had noticed the mail was piling up in our box and picked it up for us. This was fortunate because we live in a rural location and are very careful not to leave our mail in our box, even over night. The box is also located quite a way's down our driveway, so is not easily visible from our house. Our mail carrier apologized for the 10-day wrong delivery, but I don't believe. It is his fault since the hold mail request goes through our local post office and not the carrier himself.

This past week, we put the formal request in our mail box for our carrier. The mail still got delivered. Needless to say, we are very upset about this. We feel we should be able to trust that our local government postal service be reliable and we do not know what we are to do the next time we leave town knowing our mail may sit in our box. If a check is stolen out of our box while we are gone, who is responsible for this when we have asked that our mail be held? Please note that at times, the mail has been held as requested. However, we do not feel very confident when turning in a request any longer.

From March 2 - March 10, I repeatedly called into Chester post office and spoke to various supervisors about not receiving mail in over a month. I was told repeatedly to call back because the carrier was out sick. After a week when the carrier returned, I was told that she was sending my mail back because "does not live here" was written on some mail. I explained that I "do" live on River Tree and unless I submit a change of address in writing, my mail should continue to be delivered to my home. The supervisor stated this will continue to happen as long as "does not live here" is written on the mail and to next time write "refused". I reiterated that again, unless I change my address with the post office, my mail is still to be delivered to my home regardless. I did begin to receive some mail, however on March 21 there was a note on key stating I had a parcel in P2 and to retrieve my package. When I looked at P2 there was already a key in there and the box was open and empty. I tried the key in P1 with no luck.

I immediately called the supervisor again, and spoke to Carrie. She told me to try P1 and I told her I did. She asked me to call back tomorrow in which I did. Again, I was told that the package would be in the parcel. It still was not there. By this time it's March 24, when I checked again and still no key. I spoke to Carrie again and she allegedly verified with carrier that package is in P2 and will leave the key. When I got home, there was still no package. Because it has been a week and I have not received my package, I went up to the post office on March 25. I spoke to postmaster Kim ******* and explained the situation. After she spoke with the carrier she told me the key would be in the box today. I asked her for the key or package now. She exclaimed the carrier does not have the package and it's in the parcel. I told her I was told by the supervisor, Carrie, yesterday that the package was in P2. Kim ******* said the carrier doesn't know which parcel it's in and she will put the key in my box at mail delivery later today. I also explained to her that I haven't been receiving mail for over a month because the carrier had been sending it back but that I was receiving it now. I went on to say how this is redundant behavior with the carrier either sending my mail back and now not delivering packages appropriately.

I got the impression that Ms. ******* was uncaring and didn't say much. She did offer the main number to the post office and her last name in case I have another problem. I explained to her that I can't continue to take off work and call the post office almost daily about these things. I also asked her to talk to the carrier in which Ms. ******* kept reverting back to the package being in the parcel. There are two parts of the complaint and I feel Ms. ******* is not trying or does not care about resolving the issue of the behavior with the carrier. I was quite concerned and called Ms. ******* back and told her just that. That I feel she was uncaring and just wanted to rush me out of the post office and was not really interested in helping resolve the whole issue. Again, she seemed uncaring in tone and just not listening to my needs as a customer. I have had important mail returned that I never received (i.e., pay check stubs, bank statements, bills, etc.) and I have taken off excessive time from work to call at least twice a day or visit in person and the problem with the mail carrier is still not resolved. Please help.

Our non-regular carrier, by the name of Conrad, is one of the laziest people I know. He comes to our location once or twice a week, when our regular carrier is not here. We are a business and have packages that need to go out. He does not take any of our packages. He leaves all of our boxes here and waits until our regular carrier comes and picks up days' worth of packages. This is not the post office policy. If I have packages, he must pick them up. If he does not have space, he should call another truck to come and pick up our packages.

I know for a fact that he must pick up our packages because my uncle is a carrier. My uncle told me that they must pick up our packages, no matter how much we have. This information was also verified by a USPS commercial that I saw the other day. The commercial was advertising USPS flat rate boxes. The commercial stated, "We will pick up as many packages as you have." So, I know he is not doing his job correctly.

I have also complained to corporate about this issue on USPS.COM. They did not handle that matter well at all. In fact, they didn't resolve the issue at all. They told me we must pay fifteen dollars a day if we want a guarantee that all of our packages are to be picked up on a daily basis. This is also not true because of the commercial that I saw and I also asked my uncle, and he said that all of our packages are to be picked up, no matter how many we have. This only happens when Conrad is filling in for our regular carrier. Our regular carrier does her job perfectly every time.

On March 17th 2011, the carrier that was subbing for our regular carrier carelessly left my son's package by someone else's door and did not confirm that he was at the correct door. I spoke with the regular carrier and she stated that the fill in was very nonchalant about his job and stated that it was not his job to climb stairs and confirm that he was at the correct residence. She further stated that he said the doors weren't marked and he took a guess and left my son's package at the incorrect door.

The fill in carrier stated that since it was a secure building, he didn't think much of leaving it at a door albeit the incorrect door. I asked the regular carrier why he didn't just leave a parcel slip in my mailbox and just taken it back to the main post office then I would have picked it up? She said in so many words that he thought it was too much work and he wasn't the kind of mail person that went that extra step to ensure that the mail is delivered to the correct recipient. I would also like to add that when I went into the main post office, the person that helped me, Michelle ** was not very helpful. This is the same person that I left two messages with last Friday and she never returned my call.

The carrier did not take the time to ensure that he was at the correct building; let alone the correct apartment number. He acted erroneously and because he doesn't take pride in his job or care that people receive their mail/packages in a timely manner, my son paid $65.00 of his hard-earned money and now is made to suffer for someone else's error. I was told in so many words that yes, it was their carrier's fault but there is nothing we can do so he is just out of luck.

Is this the kind of service that we, taxpayers, should now expect from the USPS?

I have rented a Post Office Box for years now. I get a notice a week after the first of the month notifying me that my box rent is due. It is required this be paid on the last day of the month it is given.

I live on a limited income and have for years. By the time I get the notice, I have no money left for that month to pay, I have always paid on the first of the month since that is when I get paid. Only this time I was locked out.

I have to say there have been issues with the box and my attempts to contact personnel in order to get problems fixed. For instance, within the last year or so, the combination to my box mysteriously changes on its own. I had a terrible time trying to get the problem fixed in order to get my mail.

I had to stand in line for two weeks to get my mail. Apparently nobody could do anything to help me except the box clerk who apparently only works in the mornings. I have severe insomnia and can not get to the post office before 11am. Finally I had to suggest to the staff that the box clerk fix the problem, give one of the counter employees the combination so they could give it to me so I could finally get my mail.

With regard to trying to get my box unlocked currently, I placed a letter in the slot for the Supervisor of the Civic Center Post Office explaining my situation including my payment schedule and my past payment habits. Even though I left my phone number I have heard nothing. I called the post office in order to find out how much it would cost to get the box unlocked so I could get a loan from a friend and the employee claimed the only person who had that information was the box clerk.

I don't understand why they can not send out the bill the month before it is due, giving me a chance to budget for the rent fee. I don't think it is unreasonable for me to ask for a bit of grace of one day (I had my payment in before 5pm on the first) given my circumstances and given my payment history and given the ** I had to go through in getting my mail when my box was locked due to its needing repair.

My mail is not being received in a timely fashion and I encountered rudeness of postal management and carrier. I missed deadlines for MRG Foundation, Inc., and have lots of frustration.

There are efforts currently being undertaken by the Postmaster of the Morrisville Post Office, to close down Yardley's Post Office. There is no supplied sufficient staff to keep the window open while the mail is being sorted to the P.O. boxes. The walk-up window is closed during the busiest part of day, the time around the lunch hour. There is random closing of the walk-up window throughout the day.

I have experienced these inconveniences. What all of these tactics are designed to do is reduce the volume of business conducted at the Yardley Post Office, which drives down revenue. This makes the location more attractive for the United States Postal Service to close down as it tries to stem its tide of red ink. Please intervene to save our Post Office. Yardley's Post Office is vital to our community.

I had a package mailed to me on February 4, 2010 from ** with tracking confirmation number: **. The package arrived at my local post office on February 9, 2010 and it was noted by the USPS that a notice was left. I immediately contacted them to tell them that no noticed was received at my home. On the day it was supposed to have been left, I had maintenance workers at my home most of the day due to a water leak. Therefore, I was home and a notice shouldn't have been left and the package should have been delivered.

I was told by Andrea that what happened was that my regular mail carrier was on vacation and a substitute carrier saw that a change of address was put forth to my address--**; however, the date of forward, 2/21/2010, was overlooked so my package was processed as a forward to a new location. (This applies to two packages but the other package didn't have a tracking confirmation option. The other package was mailed from Pennsylvania and it was returned to the sender. I have since paid an additional postage fee of $9.00 to have it reshipped to me!) Double the postage due to the incompetence of a substitute postal worker.

The package with the tracking confirmation number is still, to this day, March 4, 2010, missing and no one can tell me exactly where it is. However, it is stating Arrival at Unit, Feb-26-11, 06:13 AM, **. I have no idea what the "Unit" meant and when I last spoke to the USPS, they said that it was being returned to sender. Therefore, if that's the case, I will have to pay another postage fee if I want my property. I cannot understand how they can't be responsible for the additional postage fees due to the original error that occurred from a substitute postal worker in which they employ.

I am held accountable for my actions and mistakes that I make. Why aren't they? I am having to pay the price for this and I don't have the money to pay for someone else's mistakes! According to them, there is nothing they can do--I disagree. They can take money for a service and not have to deliver (follow through) to me--that sounds like a scam (robbery). I can provide the complete address and emailed correspondence with the seller of the package that was returned which cost me an additional $9.00 to receive my items.

I visited the Postal Facility where I have most of my mail going. I have been using P.O. Boxes since I discovered that my carriers were becoming friends with the leasing or apartment rental agents and rather than returning the mail or delivering my mail, they have been handing over my mail to the rental agents. While living at **, the carrier delivered my computer software to Devin, the sales manager who kept it. After complaining to the company that I purchased the software from, who contacted the postal services, one month later, Devin finally gave me my software claiming that he forgot to give it to me.

When I asked the Ypsilanti Branch Post Master, Mrs. ** stated that it was allowable to hand over my mail to a stranger simply because I pay them rent! When asked if that specific manager or apartment complex had a contract with the USPS to handle tenant's mail, Mrs. ** said no. Then, I asked, "Why would you feel that it was appropriate to give my mail with all of the offenses applied to opening someone else's mail to the rental agent?" Virgil ** then stated, "Because we make attempts to deliver at the addresses." I told him, "But you didn't put the mail in the box, you gave it to an individual!" There is a difference. How did they pass their entrance evaluation for employment if they have a hard time understanding that? The public is aware, why are their interpretation different from what the public is expected to understand?

Again, at the Saline branch, Tina **, a worker, gave me her email address last year (where I was uncomfortable). I took it because I didn't want her to be offended enough to destroy or tamper with my mail. As it is, I had intense discussion with Virgil ** of the main branch at the Ypsilanti location who said to me, "I am tired of you and your family. And if the senders wanted you to have your mail, they would send it with a return receipt or pay extra." The mail that was missing, at that time, happened to have come from the IRS and the computer software company. I feel that I am being sabotaged and that my mail is being mishandled by internal employees who are doing favors for friends about the community.

What is more, Tina told me yesterday when I asked where my mail was (as I have not received mail in three business days) that "We were doing you a favor." I never asked for any favors! Karen also made the statement that she would take my information home and make corrections because "I am off the clock and I have to get home to get my kid." Karen made me feel that if I didn't agree to let her take my mail home, I wouldn't get it anymore. When I had objections, Tina ** started making me feel as If I were causing a scene and the postal master was running around so busy that she left me to be handled by her subordinates.

I routinely mail myself letters to make sure that I am getting my mail or ask another business owner to mail me a letter to ensure that I am getting my mail. None of these letters have reached my P.O. Box. My customers also have mail delivered to my P.O. Box as I help set up new businesses. Both Tina and Karen decided that whereas the address was correct, because the name was not **, they sent it back causing delays in processing DBA for other businesses that I am structuring.

For that, I have had to offer refunds of services and perform some free of charge as to remedy. I am concerned that they have taken this personally and are intentionally not delivering my mail because I raised question about their practices or other personal reasons. Please look into this because I need my mail! Also, they are putting my mail in a Tiffany **'s box who has brought me my mail on several occasions. Some mail contained private ID numbers and had been opened. Tiffany states that it was already open when she got the mail. I can't accuse her. I have mail to the P.O. Box, how can they be getting that wrong? It doesn't leave the building and they deliver at their leisure.

I also have forwards from all of my last addresses because I am a sole proprietorship. I must receive all mail and sometimes, when not interacting with other businesses, I most often overlook sending them an updated mailing contact. Therefore, I submit the forwards to catch missed vendors, businesses, or from marketing where old printed materials suggest other P.O. Boxes.

If you check my web site, **, you will see the updated address. Again, my issues are with your employees doing favors for friends outside the U.S. Postal Services. I am with anxiety as I am not sure what to do at this point. These events explain a lot of mishaps for my developing business. Who are they helping? Please advise.

I lost my slip from American Express mail. I call toll free number for post services and they told me the post office supposed to keep copies for 60 days. I came early morning on March 3 to the office and the clerk told me to come leave all info and she will call me back at 1700. I was back to the post office and clerk asked the manager to help me. He told me the post office charge $25 per hour for search.

I asked him to show me a paper where I can see price range for searching item. Obviously he didn't have it. He told me, "I do not care what clerk told you, she can tell you anything." Then he look at me and said, " I may not even look for you if you will be upset." He was most inappropriate person I met in my life! I told him, "you should have copy from my American Express slip." He told me, "you shouldn't lose your slip." Anyway, he was the most rude and the worst person. I don't know how he can be a manager? Please, follow up with my case. I would like to know what was done in relation to Mr. **.

I forwarded my mail on January 3 2011. It has been two months and the only mail I received was the forwarding letter from the United States Post Office. I spoke to both my old and new office on February 3 2011 to find out where is my mail. No one was able to assist me.

I called consumer affairs to complain about this issue but they hung up on me today. I demand better communication and respect, it is a federal offense to open or tamper with someone's mail.

I ordered a product on 1/27/11. After placing the order, I realized that the company had my previous address on file. I immediately sent the company an email asking for them to correct the address on my order, but they didn't. However, I wasn't worried about it because I have a forwarding on my old P.O. Box and expected the package to be forwarded. According to the delivery confirmation on the USPS website, the package was delivered to my old P.O. Box **. When I went to my local post office on 2/9/11, they contacted my old post office and was told that it was mistakenly delivered to the 6814 box and they would contact the owner to have it returned. They didn't contact me at any time to update me and when I finally went to the Hilo Post Office on 2/23/11, I had to write my story down on a piece of scratch paper with my contact information and I was told that "Peaches" would handle it.

I still, however, have not heard from anyone and I am completely frustrated because this is the third package that has been "lost" at the post office in the last 2 years. I find it to be questionable because I have never had a misplaced bill, but packages seem to have a difficult time. It seems that the postal service has no real accountability like any normal business would. I need help on this matter. Isn't it a federal crime for someone to keep someone else's mail?

I have been collecting the state quarters and have 49 out of 50 of them. They come on thin cardboard laminated with the quarters, stamps and a write. I have received 49 out of 50 of them. Our normal postman puts them between my screen door and front door as they are too large to go in my locked mailbox at my apartment. They all arrived in good condition, except for the last one. It was bent and jammed into my mailbox, when it clearly says "do not bend". I was told there was nothing they can do and basically called me a liar. How can they get away with an obvious damage and not have to pay for it? I am outraged. So it basically means the mail carriers can do what they want to your package and you have to sit and take it.

I need someone to call me back on this issue please. I thought this issue was closed, but apparently not. Someone from Consumer Affairs called me, and after speaking to her, Lolita, she fixed what we thought was the problem. She said there was still a change of address on file in the computers, and she was going to remove that, so all the mail would go to my local post office and they would have to sort it by hand. Lolita contacted OHFA for me and sent them a fax so I could be put back on the housing waiting list, because I was removed from the list due to the Warr Acres Post Office errors.

Now, Tiffany from OHFA called me again today saying she sent me a letter to tell me I was put back on the waiting list. I would not lose my 2-year waiting status, and it was once again returned! So, is this just retaliation now because I called consumer affairs on them? I cannot believe they are so incompetent. They cannot read the difference between Diane ** (previous tenant) and Mary ** (current tenant). What is it I need to do to get my mail from this post office? I had to go down to have my vehicle registration resent and pay for it again, and I haven't gotten it again. So that must mean my vehicle registration was sent back yet again, and I am going to have to pay for it a 3rd time to be resent.

Can someone please call me back ASAP to get this straightened out?

About a month ago, I sent a package back to a company for a refund on the product I bought. I had a 120 day money back guarantee and I sent it 2 days before that expired. I talked to a representative at this company and she said that as long as she can track the package, proving that I sent it in time, I would get the refund.

I want USPS to refund my money due to their negligence.

The mail person decided to stop delivering mail to our address just because she has to swing the driveway gate out of the way for about 4 inches to stick the mail in the slot. The mail box is not hidden, but the slot is partially blocked so the mail person does not have an easy time inserting the mail in the slot.

I agree that the slot needs to be easy access, but it was totally rude and unprofessional that we had to find out for ourselves that the mail is being held in the office for that reason. We have many late bills penalties to pay because of this attitude from the post office. We demand an apology and full reimbursement to all our late fees due to this unnotified stop of deliveries from USPS in Garden Grove.

The postal carrier claimed he was bitten by our dog, but no report has been filed with humane society. The supervisor came out next day to my home and took pictures. I've called humane society. No report has been filed, no police have been called, and no letter from post office. We are only being told our mail is on hold by our mail carrier and are not able to reach postmaster. At this time, the dog has been relocated to my son's home in City of Rialto. Still, I am unable to receive mail or any cooperation from the post office.

We are not receiving mail; I am under doctor's care and cannot receive medication or doctor's appointments and my utility bills.

On Monday, January 24, 2011 at 1:33 p.m. at the named post office above, I mailed a large package going to Claxton, Georgia. As of to date, my package has not reached its destination. I have spoken to the post office several times regarding this matter. After providing them the requested information, I am told that someone will call me back. No one calls back.

This coming Monday, February 21, 2011 will be 4 weeks since mailing the package. I really don't understand how this could happen. Most of all, I am disappointed in the lack of care from the United States Postal Service. Any assistance you can provide is greatly appreciated. Thank you.

I sent an item I sold on eBay on January 31th, 2011. The package tracking was never updated, and now, when I track, message says I can't track online. The customer service is a joke. It takes 5 minutes to finally talk to a "human". They're very unhelpful and rude. Something needs to be done about this. I now have to refund the buyers money. Nobody cares and they're basically just giving me the tough luck speech with everyone I talk to.

I am a daycare provider and work from my home. My job is to pick up and drop off kids from school. I have an assistant in all times to care for the kids that are at home, while I pick up or drop off kids. On Jan 27, 2011, I was on my way to pick up kids, and when I returned to the house, my assistant Ana told me that Laura, a post office employee, had called the police on my assistant claiming that there was no one at home. My assistant told me that she had gone to the trash can that is located on my backyard. When she walked in to the house she had found Laura inside and Ana asked her what she was doing inside the house, Laura told Ana that she had called the police because there was no one inside the house.

My assistant asked Laura why she would do that, that how did she know there was no one home? Laura replied that she had walked in in every room and open them to check if someone was in. My assistant replied, "Don't you see me coming from inside the house?" Laura replied. "You know that you are lying". Laura did not stop there but she also was passing to my house every five minutes. I went to the post office and the supervisor, Bea, was no help at all. She was very ruse to me and she told me to do whatever I wanted, that her employee had already told her the story. She did not bother to listen to me.

I moved second week in January and put a change of address in at that time. At the new address, there was a card in the mailbox to the new tenants. They wanted us to fill out the names of the people to receive mail at the new address. I filled it out, in full, first and last names, gave it to the new carrier. Since being here I have not receive any mail. I just got a phone call from Section 8 housing after I informed them of my new address that my mail was returned to them, saying "Moved. Left no forwarding address." And that they had dropped me from the waiting list after I have been on that list for over two years! When I got my cable service started, the guy on the phone asked me if I was related to Diane ***. I said, "No. Why?" He said that was the name of the person who had service before me. Okay, now it's clicking. They saw the name Jones and have returned all my mail. They did not look at my change of address nor did they look at the service card I filled out, that says MY name Mary A *****.

Okay, now I know what happened, and the Section 8 lady said I need to get a letter from my post office, stating they returned my mail in error. She told me to call the post master. So I called him and he said he would speak to the carrier but he would NOT write me a letter. He said they don't do that sort of thing. So, I asked him if we could do a 3-way call between me, him and section 8 and he could tell him they don't write letters for that. He refused. He said tell section 8 to re-send the letter. So I called the Section 8 lady, Tiffany, back and she says they cannot re-send the letter because the letter was sent out to active people on the waiting list. Since my mail was returned, they made me INACTIVE and therefore she cannot re-send the letter. The only thing that will get me back on the list in my old spot is a letter from my post office. She also told me that although the Post Office does not have a "form" for the letter she needs, stating my mail was returned in error. She has a file FULL of letters from other post masters and managers that some are on regular paper with a stamp from that post office and some are on official letterhead, stating that they made an error in returning someone's mail. So the fact is the Post Master can do it, he is just refusing to do it.

I purchased two flat rate envelopes from the post office, they were both returned and I could not use them, had to purchase two more and paid for them. I have been trying for over a month to get a refund for the ones I paid for; no one will cooperate or do anything about it.

On Oct. 18, 2010, we sent a package of personal items from Amsterdam, Netherlands to our Home in Hoschton, GA. On Oct. 22, 2010 at 12:14AM, it was released from customs to the USPS in Miami, FL. As of Feb. 8, 2011, we still have not received the package. After countless phone calls and emails, we can not get any assistance from the post office. They have possession of our package, but we can not get anyone who even sounds remotely interested in finding our package. Sometimes, customer service is very rude and refusing to forward my call or complaint to a higher level. If they want me to go away, just have someone call me and personally tell me to go away. I just want my package.

The package contents are worth about $350.00, but I don't want the money. I want the package. I want someone at the post office to actually care about finding my package and getting it delivered to me. We have started international inquiries from TNT post in Amsterdam and have done everything everyone has requested. After 3 months, we got a letter from Terry ** from the International Inquiry Center asking us if we got the package. Can you believe that! If we got the package, we would not be going through this. As of today, Feb. 8, 2011, We have not heard a word from the USPS

I ordered a very expensive pair of roller skates on 01/29/11. The shipper immediately dispatched the merchandise on 01/31/11. UPS picked the package up on the same day. Their website initially stated the package had been picked up and it was scheduled for delivery on 01/02/11. It is now the eve of 01/05/11 (10pm 01/04/11) and the UPS website still only has a scan reflecting the package was picked up, nothing more.

I have called their Customer Service department numerous times requesting additional information. Each representative refuses to provide additional information on the package's whereabouts. One representative went so far as to tell me to "keep my fingers crossed and maybe I would receive the package". The country had experienced adverse weather conditions at the time I placed the order. UPS continues to use "weather" as the reason for the delayed (rather lack of) shipment. One rep told me the weather was so bad in Philadelphia that no trucks could travel. I live in Philadelphia. I was driving and it was a bright sunny afternoon when I was speaking to the rep. This is only one example of UPS' many lies.

What added insult to injury was the fact that I had ordered another pair of skates the day after I ordered the skates discussed in this complaint. However, these skates were shipped via FedEx Ground and had to travel a further distance. The skates shipped through FedEx Ground arrived within 2 days with no incident. FedEx, unlike UPS, found a way to still make deliveries in the inclement weather. After 2 days of continuously calling, I decided to visit the local UPS distribution center to see if the package was in their possession. The service representative was completely uncaring, rude, and unprofessional. Once she was tired of discussing my situation she simply walked away from me and begin working on another package without so much as a "have a nice day". This is clearly customary. One of the tracking representatives hung up on me.

In one last ditch effort I called again to request an investigation on the package to only be told they only initiate a search if it is requested by the shipper. I had to do a little bit of "leg work" to determine who the shipper of my package was since the company I ordered from used a distribution center. I had to contact someone at the distribution center and have them re-design the skate within a couple of hours and overnight the package with a Saturday delivery via FedEx. I will never use UPS again. If it's really important that you receive the package, FedEx is the way to go. UPS is only good for shipping catalogs and advertisements (something you could care less about receiving).

At least once a week my block does not receive mails. When we do, it is often after 7:30 PM. I have lived here for six years and for five years of them my mail was delivered between 9:00 AM-10:00 AM. This past year we don't if know if mails will come. Many elderly people live on this route, and await checks in the mail to eat and pay bills. I called the Riverside post office and spoke with melody. She stated that my address is no longer a regular route, but an auxiliary route. My mail is picked up by whenever a mailperson can after delivering their regular route. Who decides this? It seems to me that paying someone overtime to deliver my mail at 7:30 PM would be much more expensive than assigning a mailperson our route for everyday delivery!

My local mail carrier only delivers 3 times a week. I made a formal complaint with USPS and was told that someone would get back to me within 2 business days. After waiting four business days, I called again and the customer service representative told me that someone had got back to me and that my issue had been resolved, when in fact no one returned my call or addressed my issue! Still, no mail!

The mail carrier who handles the mail on our route is being prejudiced and discriminating. I had submitted a forwarding mail request to my new address here but because I reported his inability to distribute mail properly he now has it out for me and has started returning all my mail. Other people that don't even live here are getting mail delivered here and we told him and he said; oh well we do not have a forwarding address for them. And when I put on the mail to return to sender - address unknown, he will not forward them and he just sticks them back in our mail box.

I have filed 3 different complaints with the USPS about not receiving my mail. The first happened right after I moved when my mail wasn't being forwarded correctly. The second complaint was when I was having a package delivered and received no notification that they attempted to deliver it and it had been sitting in the post office for days.

The third and most important complaint was filed last week when my payroll department contacted me that my w-2 was sent back to them stating "return to sender attempted-not known unable to forward". This is puzzling because it clearly has my correct address. I also know i haven't received things such as wedding invitations. I do receive some mail, but I have no way of knowing if I'm receiving all of it.

I called the USPS and complained. They said someone would get in touch with me in 2 business days and no one did. When I placed a follow up call the customer service agent said they still were investigating it and there was nothing I could do. He tried to forward me to a supervisor, who he claims wasn't in. He then suggested I contact consumer affairs. He had neither idea when the case would be investigated nor when I would receive a follow up call.

My package with confirmation no. ** was never delivered to me and it has been over a week. It has disappeared. I called the post office and was told that they have no clue what happened to it, that I am out of luck. If it happens to show up, they will let me know. This is the second package that has processed through this facility that I have not received.

I sent an application for green card by Express Mail on Monday, January 24 at 12:40pm from San Francisco to USCIS in Chicago through "Guaranteed delivery by 12pm the next day". Today is Thursday, January 27 and no one can tell me where my package is. This is reprehensible.

All of my spouse's and my financial documents, including bank statements, tax returns, 1099s, birth certificates are contained within this package. I've just handed over myself to identity theft on a silver platter.

I sent a package from Batavia, IL to Santee, CA on December 20, 2010 via priority mail and paid extra for signature confirmation. As of December 21st, the package is untraceable. It was last seen at the Elk Grove Village sorting facility in IL. I have called both originating and destination post offices, the sorting facility, to no avail. I sent pictures of the contents of the box (an expensive handbag) but no one is looking for my package. I printed the label off the USPS website so I know that it is readable. I am told that I cannot even get refunded for the $15 or so that I spent on postage. I keep calling daily and am getting nowhere. I know that the package is somewhere.

Over a month ago, I sent a package out to be returned to Amazon LLC. Apparently, Amazon has still not received the package and is not charging me in the amount of $189. When I try and contact the USPS and locate my package, everyone I speak with says, "Oh, it's lost. It's like finding a needle in a haystack." How are you allowed to treat your customers like that? I paid to have it shipped out via 2 day express mail, and it's been over a month and it's still not there.

When I go in to try and have them look up the tracking number for me so we can find where the package ended up, I am told that it is impossible to do that. What kind of company does not have a backup system that allows them to look up past packages, especially when that is all they do? I do not want a refund for the shipping. All I want is for someone to call me and find the package that I sent out, so I am not being charged $189 from Amazon for something that I no longer have.

My new mailman has not delivered or picked up my mail in two days. We have had snow and that we have shoveled out our mail box as best as we can, given the street plows. We got a new mail carrier in the past month and he has already complained about our neighbors' mailbox not being cleared. We have never had this problem before. I put bills out in my mailbox on Friday, 21 Jan 11 with the "flag" in its "up" position. I was away over the weekend and when I got home last night, my bills were still there and the flag was still up! I'm upset, there is no reason for this.

The mail getting to our office and the whole district has been awful for 20 years. Always the day after a holiday, we get way more than 2 days' mail. The processing plant "workers" do very little or have sickouts. Then when the holiday pay comes, they all show up. The truck drivers tell us how much mail gets piled up. Right before they closed the Charlottesville plant, it was stacked up to the roof and there were semi-trucks stuffed full and parked everywhere. Then these same workers were forced to drive an hour further to the Sandston plant. Now the newspapers, magazines and first class mail are also delayed. It is so bad now that it is on the front page of the NEWS Virginian in Waynesboro, VA. I can't even find an address, as an employee, to tell anyone how much this bothers me. I used to be proud of the job. Now, I am embarrassed.

My mailman never did this before, but now I don't know what his problem is. I had the first package delivered and he came up 7 steps with 6 more to go and chucked my mail at my door making it sound like someone was kicking in my door. Then my mom sent me out a small package for my birthday with Dreamsicles in it and threw that one at my door breaking all of my figurines, which are worth money if in the condition you bought them from the store, not chipped or busted. So when I went to make a complaint they said sorry and nothing can be done due to she didn't insure them. We never had to insure things before because things came as delivered. Now I am left with broken gifts and a little hurt that this is how my mail is being given to me. All they said was sorry and I told them sorry doesn't fix them or the pain, and if you were sorry this would have never happened

I am hurt due to this was a very thoughtful birthday gift and now I can't do anything with them and all I get is sorry.

I paid for a priority mail envelope to be sent to our winter address from the local post office. It is not here yet and it's been 11 days. I am concerned that tax papers may have been lost.

The post office refuses to deliver to my house when it snows. The driveway is blacktop and for the most part it's level. Each time they refused to deliver, it had less than half inch of snow on it and was plowed at the road end and house end. The house end even had salt spread on it. The driveway is a few hundred yards long. It has not ditch to slide off in on either side or any thing to hit. It is mostly open pasture field. It is not soft ground when it is warm, let alone frozen. So other than simply not wanting to drive back my driveway, they have no reason not to deliver the mail.

I do not receive mail delivery on a regular basis. I ordered some gift cards online for Christmas and received an email advising that they were mailed. I waited almost 2 weeks for the cards, then called the post office and spoke to a supervisor who advised that he would make sure all of my mail was delivered. The next day I called and asked about the specific piece of mail and was advised that it was there with a note that it couldn't be delivered due to weather conditions.

I received other mail that day. So, I picked it up. I was awarded another gift certificate and order another one online and received an email advising that it was mailed on 1/7/11. As of today, 1/17/11 I have not received the gift card. I contacted the circle branch post office again last week and was told that they could not take a complaint because all mail was out for delivery. I went online to usps.com and called a general number and was told that she could not take my complaint because I had already spoken to someone at the branch.

I sent a box to myself in Boston from the Quincy, IL post office. It arrived in Boston without any of the contents; they had been lost. The box obviously was sitting in water (pictures available if needed), so that the bottom collapsed, and all the items are missing. They have little retail value, but tons of sentimental value as they are items my recently deceased father left to me. Because sentimental value is not reimbursable, and I had previously thought of the USPS as reliable and professional, I did not insure it.

I consider the loss as the fault of USPS mishandling the package, as the integrity of the box was compromised while in their care. I do not want money, only the items and some form of the USPS acting reliably. I sent the USPS (to many different departments related to consumer affairs) descriptions of the objects in the box and sent off the Parcel Search Request.

According to online research, this is a shot in the dark, and people don't hear back from the USPS for months. Imagine my horror when one of the USPS customer service agents (Michelle **) informed me that items worth less than $10 were discarded, and other items were auctioned off after 90 days. I find this policy horrific and tantamount to stealing from their customers. Needless to say, six months later, I received my form back with the "Articles not found" box checked off. Ironically, the envelope had a stamp that said "missent to Jamaica." I live in Jamaica Plain, MA.

As my box was damaged by USPS' neglect, and my items lost with apparently no attempt to reunite them with their original box, it feels like theft to me, and I do consider it theft. I have received little to no help from their customer service line. It seems designed to avoid responsibility. I would love some form of reply and more than that--action. I just want my items from my father. The USPS entered into a contract when I paid for it that you would deliver with a modicum of care. That was not done. There was minimal effort to recover my items, and absolutely no accountability in any way, shape or form.

Joanne has been kind, apologetic, and sympathetic, but has not worked to get any tangible results--return of stolen/lost items, worked towards finding tangible evidence of what occurred, or promoted USPS accountability in any form.

I had two packages go missing this December that were supposed to be delivered to me by the United States Postal Service. One had a tracking number, one had a billing number. The United States Postal Service claims that both were delivered, but I do not have either. They are providing no help for the one that did not have a tracking number and are claiming they are not liable whatsoever because no insurance was purchased.

Perhaps they were stolen by other people in the building, but tampering with USPS stuff is a federal offense. Should I contact the police to do an investigation on the people that live in the building? The United States Postal Service should have delivered the packages to the correct apartment and did not; I believe this it is carelessness on their part.

I have recently filed a complaint against this company due to all the problems I have encountered with the Postal Service. Envelopes and cash inside those envelopes have been destroyed over the past few months. It's been an ongoing problem and I cannot get the U.S.P.S to return my phone calls or settle my complaint. I sent Christmas cards over the holidays and not a single one was received by recipients. All of them were destroyed and the Postal Service informs me it is because of the electronically sorted mail computer, it destroys an occasional envelope that has imperfections.

I have sent a dozen cards out and not one of them made it to the receiver. Not only am I having problems with my mail being destroyed am I not receiving some mail that was to be sent to me. I am very frustrated with this ongoing issue and I am determined to get to the bottom of this issue. The U.S.P.S has failed to settle this with me or return my calls and I need something to be done about the way they are sorting and destroying individuals like myself who pay to address our mail $0.44 a piece.

I tried repeatedly on the official US Postal Service website to change my address. When I got to the point of being charged $1.00 for the address change, the site repeatedly refused my card and/or the address I provided, regardless of the address I utilized. I finally utilized a different free service which worked quickly and smoothly.

My family sent us Christmas presents that were scheduled to be delivered on 12/24/10 by the US Postal Service. There were instructions not to leave the package on our front door. The package was scanned as delivered on the 24th of December, but we did not receive the package. The post office does not have it at the location in Surprise, AZ and it was not left in a locked parcel locker. I've been in contact with Mario at the Surprise post office, who tried contacting our carrier to see if she remembered what she did with the package. The carrier cannot remember where the package was delivered and didn't seem to care that our Christmas presents never got to us.

The sending party did not insure the package because they believed the package would be left at the post office for us to pick up. If the package was delivered to our door step, the package seemed to have been stolen. But since the carrier cannot say if the package was delivered to the door step or to some parcel locker, I can't confirm that the package was stolen. We are now having a hard time getting the post office to help us locate the package. I have visited the post office in person and I have been calling every couple of days to try to get answers. I have been told by Mario that he will call me back with the next steps to take, but that was about a week ago and I doubt that I will hear back from him since they do not know what happened to the package.

Last 12/09/2010, we mailed our grandchildren gifts, the package was addressed to our son as follows: ** Keyport, N.J. 07735. As of today, 01/10/2011, the package has not been located. Clerk No. ** happens to be from Puerto Rico, and the Keyport zip code (07735) was changed to Ceiba, Puerto Rico (00735). In this package, I also sent my winter coat and a cloth doll. These 2 items were not included in the package insurance. For unknown reasons, this package was held in the Jacksonville Post Office, it was never sent Puerto Rico or Keyport.

My grandchildren never received their Christmas gifts. We arrived in Keyport on 12/19/2010 and had no winter coat. Lucky us, we avoided a blizzard. We are retired and had no extra dollars to buy extra gifts and/or coats.

Over the past years, my mail has not being delivered to my PO Box **, Darby, PA like a very important mail that contains my social security number. Also, my cable bill was mailed to me to PO Box **, Darby, PA **, but I did not receive it. My cable bill was mailed out on December 21, 2010 . Today, January 8, 2011, Saturday, I still have not received it.

Someone who works at the Darby Post office is tampering with my mail. It is against all federal regulations laws. For example, in the past I had private mail that had my social security number on it that was not put in my PO Box **, Darby, PA **.

I had been putting in lots of complaints about me not receiving my mail at my PO Box **, Darby, PA **. I also have spoken to the supervisor at the Darby, Pennsylvania stations and nothing has been done about this.

I truly believe that someone who is working at the Darby Postal Office is taking my mail. I firmly believe that. I truly believe that the person who works at the Darby Post office is giving my mail to my landlord, Lenny **. Why? Because It makes no sense that my mail is not getting delivered to my PO box and it contains private information. I know that Charles who is the postal clerk is a very good friend of Lenny ** and other postal clerks.

It is so against the law to tamper with my mail. It is a federal offense. My PO Box ** is a private address and I do not want Lenny ** to know about my PO Box. This has been going on a long time and I am fed up and angry.

Therefore, I want the boss of the supervisor who works at Darby, PA to contact me, not the supervisor. I want the boss of the Darby, Pennsylvania station to contact me at ** and send me an email at **.

I needed to do a 2,100 postcard mailing. Before beginning this process, I brought in a postcard to the Kearny post office to ensure that I was purchasing the appropriate postage for each postcard. I bought 2,100 stamps and sent the postcards out so they would be received in a very specific window. Yesterday, 100 of the postcards were returned for insufficient postage. I went into the Kearny post office this morning to see what went wrong and I was treated as if I had made the error (despite being specifically told that I needed 28 cent stamps for the cards initially). I was totally dismissed and told to expect the remaining 2,000 postcards to be returned in the coming days.

At this point, the postcards will not arrive in the designated time frame that they were to have arrived in and I am being hugely inconvenienced not only by having to return to buy additional postage, but also having to spend many hours to re-stamp/resend the postcards. Additionally, I was treated poorly and dismissed by the counter person at the very same post office that had given me erroneous information that resulted in inconveniencing not only my organization but the 2,100 people who needed to receive this postcard in a timely manner.

I moved into a new home at the above address in November 22. The complex has a bank of mailboxes and new home purchasers should receive the key to their box within a week of moving in. I stood in line at the Highlands Ranch Post Office branch every week for the past 6 weeks asking for the key and picking up my mail. The downtown post office branch is supposed to make keys and deliver it to the branch offices. I still don't have the key and I am still waiting in line for 15, 30, and 45 minutes every week asking if it's in yet as well as picking up my mail. Of course, the post office will not provide me with a name or phone number of the person responsible for making and delivering the keys and I'm fed up. I want the mailbox key now.

As far as I know, I haven't missed a payment on a bill that has not been delivered to a new address. If it turns out that I have, I will take this complaint up the ladder. I find it physically hard to be standing in line 15 to 45 minutes each time at the post office before, during, and after Christmas holiday. I broke my pelvis in three places in May and I have pretty much recovered but standing in line for extended periods of time on hard surfaces hurts my back.

We moved into the above address since 1 Nov 10. The landlord told us that we have to go the post office to request for mail box key. My husband and I have visited the post office and called but nothing has been done since then. I call every day because I was told that the person in-charge will send someone to come and change the lock since they couldn't find the key. We are still waiting for over two months, since we moved into the apartment, for the mail box key. Our mails have been missing because the post office at our formal house will not deliver the mails there (the house is empty).

I am one of those tired of the USPS losing first-class mail. When mail disappears, staff are uninterested and imply that the only way to be sure of delivery is to register all my mail. I thought that was payola, that they would only be reliably provide the service just because I pay them extra. I've always associated that with a criminal practice.

I estimate that around 5% of all my first-class mail gets lost by the USPS and I find the USPS staff unconcerned unless it was registered and/or insured.

I have had a problem with 2 bills (Geico auto Insurance and Verizon), which were not making it to their destinations. Unfortunately, the first bill to Geico resulted in a $336.00 fine from the state of NY, for a 21 day lapse in auto insurance coverage.

I have contacted the USPS and have heard of some type of truck fire in a USPS vehicle somewhere in New York City, that resulted in damaged/undeliverable mail. I have asked the USPS for a letter regarding this and they continue to investigate. I require this letter to produce to my insurance company, in an effort to have my auto insurance reinstated without the lapse in coverage, which should intern enable me a refund from the NY State DMV, for the fine I had to pay.

If Consumer Affairs is aware or can assist in getting the USPS to produce evidence of this event, I would be greatly appreciative. Then the date I mailed both of these bills out is 11/6/10. I am told that there may have been some type of USPS vehicle fire around this time, and mail that was mailed between 11/5 and 11/7/10 could be affected.

On December 14, I mailed out a package to a friend in the military. It was to be delivered to an FPO address. I did obtain delivery confirmation no. **. It is now December 31 and the package has not been delivered. The track and confirmation indicates a package was accepted at the post office, but no further updates. I called USPS to file a missing package on December 28. They were to call me back with information within 2 days. They didn't call back. I called them today, December 31 and I was informed to call back on January 3, 2011 because they did not have any information.

January 3rd will be three weeks since I sent the package and still no sign of it. The package was a Christmas gift for one of our men who are serving in the military. He is currently deployed and was expecting the package to be delivered for the holidays. It is extremely difficult to be away from family and friends and because of USPS's mistake, my friend will not be able to have his present on time.

I purchased live aquarium plants which were shipped priority mail on December 20 expected to arrive to me on the 22nd. USPS lost track of the package and it was finally delivered to me on the 27th, full of dead plants. USPS will not reimburse me for the damage, cannot account for the delay, and I am out a bunch of money.

We sent my son's Christmas gifts from the Fort Lowell post office station the first of December and they have not arrived nearly one month later. We are receiving no help at all in locating the package. My son has no Christmas gifts at Christmas. In addition, the gifts were worth about $200.

In December 17, 2010 I paid $134.50, just for sending a package to Mexico with presents for Christmas. Today, December 29, my package is lost, customer service have in their tracking system that, same day at around 7:00 PM, the office in Industry was the last scan, and now, nobody knows where it is. I called the office in Industry, and they just gave me the specialist in International Shipments named Rodney, **, and he says the same thing, no clue where my package is. I used Global Express Guaranteed, and also, I insured it, and also paid extra money to include the service of FedEx in Mexico to deliver it in that country, but they have not received it yet. Now, USPS want to wash their hands on FedEx, but they don't have a tracking number for FedEx, because they have not done so.

I have all my receipts to start my claim, and get my money back, but USPS doesn't want to send me the package, to fill my information, and start my claim. I only have 30 days to have that right, and today, only 10 days are left, even when I have being calling every day, more than once a day. Please help me find my package, and with my claim process. I never thought this Christmas delivery was going to be a nightmare. $800.00 includes the cost of the items I sent, and the $134.50 I paid for the service.

Tracking number **. I was tracking this package because it was a Christmas gift. On 12/24 it was out for delivery at 9:49 AM. I was home waiting for it but no one ever came. I went back to check the website and it said there was an attempt made and a notice left. Lies. Someone did their Christmas shopping instead of delivering the mail. I filed two complaints on the website and called and left my contact info for the manager to call me back but he has not; instead I check the website and it says there was another attempt made today and the package is available for pickup. Another lie. I am snowed in and have not left my house. My doorbell is working and I have a dog that barks if someone approaches the door. The doorbell did not ring and the dog did not bark. The package is no longer needed and my child was disappointed. I had to find a replacement after the holiday.

Hi, I mailed some watches by using the USPS Express mail service. I purchased full insurance for my package, and the post office accepted my package. The package is lost. I tried to claim insurance with USPS. They sad watches in prohibited items, so they refused to pay for insurance. Because of this matter, I cannot pay for utility bill, my credit card bill, etc. Please help me with this problems. Thanks.

I have mailed a package using USPS Express Mail Service and the USPS was having Guaranteed Delivery Service by noon on 21st December, 2010. But they failed to deliver the package on time and made an attempt on 23rd December, 2010. Now, the recipient is not available. They went on vacation and will not be available till Jan 4th, 2011. So I have called the USPS customer service to hold the package till Jan 4th, 2011. For this, USPS customer service is not accepting my request saying that they have a policy of holding the package for only 5 days.

After that, it will be sent back to the sender (which is me). If USPS returns the package to me, the money I have spent (US $18) will be for an undeliverable package and because of USPS late delivery. So I would request you to communicate with USPS and ask them to hold the package till Jan. 4th, 2011 and if the package is not picked by Jan. 4th EOD then definitely USPS can send it back to me. Here is my USPS Tracking #**. Please help me in resolving this issue. Thanks in advance. Athmaram **.

We paid for a package to be shipped to CA and it was lost. We paid almost $13 to have it shipped. We went into the Post Office and everyone there was massively rude. Clerks were impatient and snippy in their dealings with the public and when we asked questions, they dumped us and claimed we were copping the attitude, from one (1) question about what happened to our package? Holy Cow, we spoke to the postmaster, asked his name and for a business card and he actually refused. He said, "My name is Bob. If you have a complaint, tell consumer affairs about it."

He told me, "What do you expect? You bought cheapest service possible?" I said, "I expect the business I deal with to provide the service we pay for and if the customer has questions that they are politely dealt with." He actually slammed the door in my face. All I did was ask was "do we get a refund since you failed to provide the service we paid for?" Any other business on the planet would try to figure out what happened. You would want that if you were in my shoes, and you just say, "what do I expect" in a rude lousy tone. This was the postmaster for crying out loud. Clerks were rude and short too, giving nasty one word answers.

On December 23, I received a notice in the form of a note on my door that a package I had ordered was not delivered because delivery required my signature, and that I could pick it up at the Gray, TN Post Office. On December 24 at 12:15PM, I arrived at the Gray, TN Post Office to receive my package. There was a handwritten note on the door notifying me that the Post Office had closed at noon. There was no indication of this on the note that was left on my door. Thanks to the incompetence of the Gray, TN Post Office my father's Christmas is now ruined.

On 11/19, I shipped a saddle I sold on Ebay via USPS parcel post from Easthampton, MA. to Belsville, MD. This package is valued at $595. It weighed 16 lbs. Two weeks after shipment, the person I shipped it to said she had not received it. I contacted my local post office to see if they could help find it. They told me that they couldn't help me because I didn't buy a tracking number. I had thought that the number on my receipt was the tracking number, but now know that was not the case. The person at the Post Office also told me that there was nothing they could do to help find the saddle and the PO had 30 days to deliver the package, and there was nothing he could do to help find it and I had to wait 30 days before the PO would do anything.

After 30 days, I went to the local PO to open a claim. They told me that I could go online or fill out a form. No one at this PO could advise me on what my next steps were or who to contact. I had to muddle through that myself. I ended up calling the USPS Customer Service and opened a claim. The person who took my information said someone would get back to me in 48 hrs.

After that time, I had not heard from the PO so I called them. The Customer Service person told me the resolution on my case was that the PO was going to do nothing to find the package and would not reimburse any money because I didn't buy insurance. I have my PO receipt, my transaction receipt from Paypal to verify the cost and my final value from Ebay. The least the PO can do is look for it! Both the person I sold the saddle to and myself only want it delivered.

These packages were going to Angela **, **, NY 13348. I cannot understand how these packages got lost. It is very important I find a way to get somebody to help me find them Please! Please call me.

My apologies, I typed up a lengthy complaint regarding a package I had mailed on the 17th. I stated USPS said it was delivered on the 21st, but actually, they told me it was "delivered" on the 20th. The package has yet to be delivered, and nobody is telling me or my Dad where it is. :(

I mailed a Christmas package to my dad from Olean, NY on the 17th of December, paid for Delivery Confirmation and Insurance. I was told the package would arrive on the 20th or 21st. I checked with my dad both days and nothing had been delivered. Today, the 22nd, after giving one extra day for unexpected delays, I tracked the package.

It stated on the USPS website that the package had been delivered on the 21st at 1:17 pm. However, my dad did not receive it, nor was there confirmation of such. When speaking with the supervisor, Reuben, I was told they have no idea where the package was. Only, that it was delivered. When I asked where it was delivered, he has no answer. He can't tell me if it was left on the steps, but their policy is to bring it back to the post office if nobody is home. My brother was there to receive the mail both days, but there was no deliver attempt of the package. Further, they cannot find it at the post office where it was scanned at 11:39 am the morning of the 20th. My dad went to the post office after work, and Reuben stated that he needed to speak with the carrier and that my dad is to go back tomorrow.

This is ridiculous! Absolutely no accountability for the package. I am unemployed and can barely afford to buy any presents. I spent what money I had to bless my dad so he would have something to open since he is usually alone at Christmas. The package was not expensive, but I also made him things. I am heart broken, and spent most of the afternoon in tears.

We had two packages delivered to the post office in Minatare by FedEx. The post office delivered one to us but not the other; yet both were signed for by the post office. We had FedEx trace the package and it was signed for. We called the company in which we ordered the merchandise was purchased and it was picked up and documented by FedEx.

I called The 800 number for USPS and they also have it documented that both packages reached and were signed for the 15th of December at the Minatare post office. As of today, the 22nd, we still do not have the package. The postmaster down here has done this to us before. This is Christmas and that is a present for my daughter, seriously. Just the week before my daughter went down to pick up a package, and he said it wasn't there. He went through same procedure as we did abovehe even picked up the gray sack and told her, "Nope, it's not here." It's Christmas, how do you put a value on that?

This is perhaps the worst Postal office in the Chicago area. Run! They steal! I purchased items on two different occasions from http://www.bebe.com, I have not received either order. The USPS tracks these items under the following tracking numbers (**), which is said to have attempted delivery on 12/4 and (**) which is said to have been delivered on 12/18.

The first item shows no further information concerning my items after 12/4 and when the office is contacted they can't find the item, I visit the office to speak to a supervisor, the supervisor is unnecessarily rude and avoids me, refuses to give me her full name and says that all i need to know is that she is Mrs. Williams, than reluctantly decides she will take my information and contact me if they find my package. No one ever contacts me, I call consistently and I am told that a claim has been made and that it will be forwarded to consumer affairs, but nothing more will be done.

The second order says, it has been delivered on 12/18 but I check the mail every single day and I have not received any mail. I seriously believe that the postal courier is stealing my packages. I purchased these items as Christmas gifts and they should have been delivered well before 12/25 and at this rate I can expect that I will not receive any of these items before or after 12/25 for that matter.

I purchased these items and in good faith believed they would be delivered to me, the rightful owner, but instead poor business practices and horrible customer service is all that has been delivered. I do not recommend this place! I have filed a complaint with the better Business Bureau and the United States Postal Inspection Service. I highly advise that anyone in this area use alternate postal services. I am out over $200 worth of merchandise.

Bought a T-shirt from eBay for a Christmas gift. Item was sent from the seller on December 6, 2010 with Delivery Confirmation. Tracking says it was delivered on December 9, 2010 but I have not received anything.

Called my main post office here and I have spoke to 4 different people. One of them who is the supervisor. She was no help. Talking firm like she is correct. She tells me that there was a substitute carrier that day it was delivered. So, she said they will call me back when they get a hold of her (the sub. carrier) because they need to ask her if she "remembers" where it is/what she did with it.

So, tracking says it was delivered on December 9, 2010. I called on December 10, 2010, December 11 and December 13. I called so many times I can't remember exactly! December 14, 2010, I call back because I never got a return call from my local post office. They put me on hold to ask the sub. carrier lady if she "remembers" what she did with it. They come back on the phone and say, the lady says she put it in your box. I say, no I didn't get anything! They put me on hold again. Come back on and say okay the lady is coming out there to open all the boxes and see if she can find it. Because I live in an apartment so they also have big lockers they use to put large packages in and we get the key to open it. So, I checked my mail later that evening and the next day and still nothing.

I call them back and they say, "Oh, we were going to call you but it's the holidays and it's so busy. "So then, they say the lady didn't find it anywhere in the boxes. Duh! The delivery says it was delivered on the 9th and the sub. carrier lady is finally coming back out to check all the boxes on the 14th! Its long gone by then if they did misdeliver it into someone else' s box! **

Note. It's quite odd that the day I was receiving the package, a substitute carrier was working and it went missing! I find out from our regular postal carrier guy that this substitute lady is not even a permanent worker and there has been a lot of missing mail/complaints when she's working. He also personally feels that this lady does not take her job seriously and says that he told his job that they should hire someone else!

So now, I'm finding out these facts about this sub. carrier lady and starting to think she is stealing my and other peoples mail! It is Christmas time, so it is the perfect time for her to steal! So, I finally call the 1-800 number on December 15. They say they opened a case to investigate and I will receive a call within 2 days.

I get that call from a guy at my local post office on December 18, 2010. I missed his call, so I called him today December 20, 2010. He also talks firmly like he's right and tries to talk over me! I tell him everything I heard about the substitute carrier lady. That even our apartment office has had a few complaints of missing mail!

He says that I'm the only one from my address. Well, I don't care if I'm the only one, that only means that I'm the only one calling about it! So, I tell the guy okay so what can be done? I don't have insurance on it but that's it!? Customers just have to take a loss after trusting the USPS and paying their price to ship something and if they lose it or steal it, we lose!?

He keeps saying what I heard over and over again from my local post office which was, "try asking the sender of the package if they can re-send a replacement. "What!? It is not the senders fault for their negligence! I am so frustrated and sick that I can't do nothing about this! I researched online and there are so many complaints of people in the same situation! It is not fair that the post office can get away with this! We pay them money to do a job and when they mess up they aren't held accountable for their actions! I have tracking that shows my local post office being the last ones to be holding the package, and still they aren't held responsible for the loss of it!

I had a problem with tracking a package and explained that to the woman at the post office and when I sent another package I wanted insurance and return receipt which I got. She told me that my label number on my insurance receipt would be all I needed to track my package which is not true. I can't track it so now I will wonder if it's ever where it's supposed to be. I'm at the mercy of the post office and will just hope that it gets delivered and I'll be a wreck waiting for my return receipt.

They lost my priority box which I had a tracking number on. All went according to plan, the package went out for delivery on December 11th 2010 and that was the end of it and nothing else; it's just gone. I called the main number which I got a claim number and she told me that someone would call me back but they didn't. I called the anchorage station and they said that they would look into it and call me back and they didn't. I called the station again and he said that he would tell his supervisor and they would call me back and they haven't yet.

So still my package is nowhere to be found or the postal worker just dropped it off without another scan; anyway it's not where it's suppose to be and it's just lost. My gifts for Christmas and daughter's birthday presents are missing; nothing can make up for that.

I issued a complaint yesterday and after getting a response from you, I asked you to immediately withdraw that complaint. I had a misunderstanding about a complaint and an issued as you had stated. I ask you to withdraw that complaint. Please send me an email.

My residential fill in mail carrier (he drives a small white vehicle) has passed up my mailbox without picking up my mail twice (the flag up) and also left a note in my box once that he could not deliver a certified letter because no one was home. He never attempted to see if I was home. All three times of these incidents, I saw him and I was at my door watching. He seems to be in too big of a hurry. Thank you.

My valuable shipment has been stolen twice because of the inconsideration of UPS drivers, leaving the package boxes in the front of the door, without a person consenting the package, in a multi-building where I am a resident. Currently, it would be odd to believe that a driver would use his own discretion to leave customer's valuables in an non-secure area repeatedly. The only thing that UPS is telling me, is to wait until the investigation is done and try to follow up the procedure. The customer has to suffer by paying interest rates from credit card companies until a credit is retrieved. It would not be honesty fair for customers to suffer for their mistakes.

For one month, I have tried to get information regarding boxes sent from the Post Office ready post- no one had them listed on their computer or are they listed on the internet where I ordered them. One hour on the phone last night and an hour and a half tonight, no one could help me. I was starting to speak with a supervisor and once again was disconnected. Priority mail boxes are free I paid $40.16 which includes a shipping charge of $15.85. Still no answers.

Mailed a package USPS Nov. 13th. Never received at destination and no one can tell us where the package is. Has about $1000.00 worth of clothes in it mailed to a Marine. Address sent to is: PFC BRAD **; Unit **; FPO AP **.

Status: Processed through Sort Facility. Your item was processed through and left our Richmond, CA 94804 facility on November 16, 2010. The item is currently in transit to the destination. No further information is available for this item. Track and Confirm Enter Label/Receipt Number.Enter Label / Receipt Number. Detailed Results: Bullet Processed through Sort Facility, November 16, 2010, 8:48 pm, Richmond, CA 94804.

Get current event information or updates for your item sent to you or others by email.

And no one knows what happened to it after that. I called inquiring and USPS gave me a complaint # **. They said, they would call in a couple of days or when they found the package. They never called after 3 days, so I called them back and the lady said that it was resolved. I asked how was it resolved and she said well, they talked to you and said it was resolved. I told her that no one ever called me back and she told me to file a complaint with you.

Still wondering where the package is and very pissed that it had over $1000.00 worth of clothes in it and upset that I can't even send anything even confirmed in the mail to my son. Also can't send any Christmas presents because we are not sure he will get it.

Called trying to track a package that was to be delivered to my home. Mr. *** was very rude to me on the phone, did not help any, hung up on me several times and eventually took the phone off the hook. States still can't find my package.

I returned to sender two specific items; only two. The mail carrier decided to have all my mail returned even though I did not request any on or in anyway to forward, hold, or return my mail. I was receiving some items when there was a replacement carrier. Otherwise, the regular carrier was returning all mail with my name on it.

People began complaining that my mail was being returned! I say it was not his place. His supervisor defended him saying that I did not have the right to pick and choose what mail I receive or was delivered. I have read the mail codes. I do have the right. I either receive all items or none! I cannot believe this. What right does the carrier have to return my mail? I read that I have the right to refuse items and even items from a particular person or address.

Legal documents from the court are delayed and I have not yet fully realized the extent of the damage. I feel violated that someone would make this decision without checking with me!

Postal Service is advertising the flat rate boxes for shipping. The ad shows the people giving the boxes to the postman directly from your home. I tried to buy the postage on the flat rate boxes so I could do this and was told I had to fill the boxes and bring them in to the post office for postage to be put on them due to the dates. The advertisement is false! I wasted 1 hour of my time to wait in line to be told this. I have been misinformed by commercials they are using, as well as many of other people. Maybe a stamp could be printed by the postal service that you could pay for when you get the boxes would be helpful and they can date them as they do letters when they come back through the post office.

This post office is still messing up all of our mails. They've lost and mis-sent our mails and when we contacted them they put it on another post office. This is ridiculous and unfair to us and our business. We've had 2 mis-sent packages in less than a week, one that sat for days and now has been mis-sent. Something needs to be done about this! Thank you.

Today is December 12, 2010 and priority mail envelope still has not made it's way to Douglasville, Georgia. If there are cameras at the post offices, where would the envelope be? What is my next step with this situation? I am losing trust in the postal service employees. Thank you. Have A Great Day.

I ordered documents, as well as an item needed for a court preceding happening tomorrow at 9:00am (need to arrive by 8:30am). The package of necessary evidentiary support for my case was originally supposed to arrive here on Saturday. When I tracked the package, it was still en-route from Broomfield, CO. I could accept this knowing that it would be here 100% today, Monday, December 13, 2010. The only lists for the package was Priority Mail, with a Delivery Confirmation, No signature required. I was able to get my errands done with the DMV, and was going to return home to sort things out for court. The evidentiary support contained in the parcel will give my case the needed information to dismiss my case. When I arrived home, we had a "Sorry we missed you" tag on our door, and the current time was over 30 minutes past when the last pick up was available (4:30 pm) for the day.

I called the office to inform them of the mistake, and what I could do on my end to get the package into my possession asap, notifying them of the importance of the contents of the package. "Sorry sir, the best I can do is put it out for re-delivery for tomorrow, but it won't do you any good.", saying that it wouldn't arrive till after 2:00 pm tomorrow. Without this package, and already being given a 15-day extension for the case to obtain the needed documents. My appeal (after being admitted into the San Diego county Jail) isn't for 3 months.

The post (person) decided to keep the package regardless of the stated facts that it is unnecessary to obtain a signature, and the fact that it could be left at the door. Now, the consequences are I will show up to court tomorrow without the needed documents to dismiss my case, and the judge will rule in favor of the plaintiff (when I was not the individual he is accusing) putting me for the next 3 months in jail until the appeal for my case is heard by the court.

There will be no compensation for being wrongfully accused, no counter suit for me to gain any personal benefit. I'll be losing my job, losing my apartment, losing my pets (cat 2 year old, and dog 9 year old), losing all of my personal possessions because I can't afford a storage unit for 3 months, I'm losing everything! All because a postal worker made a decision on his own accord. Due to the disclaimer on the USPS website, I cannot pursue legal actions against them due to any negligence performed by their employees. I don't know what I can do.

I had a very unfortunate situation happened on Saturday, December 11. Two packages sent from two different companies filled with Christmas gifts for my daughters, one sent priority and both had delivery confirmations that were destroyed by our dogs. Here's the catch! Myself, my husband and 3 teenage daughters were all at home and the two vehicles are in our driveway. Never did the carrier knock or ring our doorbell. We live up on a hill with strong winds, we do not have a porch, just a step and a glowing orange doorbell right at the door. Upon leaving to take our daughter to a Volleyball Clinic, we have seen our packages destroyed and scattered across the yard. Immediately, we took pictures then called the Clear Spring Post Office and I was told to call back on Monday.

Next, we called the companies to report what had happened and to see if there was anything that they could do to assist us. Both companies said it's the fault of the USPS that the carrier should have knocked or take it up with them. So, over the weekend, I did a lot of researching and found myself at the USPS.gov website. They have their DMM posted, Domestic Mail Manual. It was here I read under DMM 500 that Additional Services that 1.2 Carrier Release for Uninsured Parcels states, An uninsured parcel may not be left in an unprotected place, such as a porch or stairway, unless the addressee has filed a written order, or the mailer has endorsed the parcel Carrier Leave If No Response.

The endorsement must appear directly below the return address as specified in 402.2.0 and 402.3.0. Also upon further reading according to the DMM 500, 2.2.3 Parcel Delivery under Rural Delivery Services states, An ordinary parcel too large to fit into a customer's mailbox is not left unless the customer has filed a written order with the postmaster relieving the USPS and carriers of all responsibility in case of loss or deprivation of any such parcel left outside the box.

Well, I knew I had never filed a written order with the Clear Spring Post Office or any Post Office. It's actually PS Form 4232 that grants USPS the right to leave packages. I printed out these specifics of the DMM and this afternoon my husband and I went to the Clear Spring Post Office. Moments upon arriving at the front desk, the Post Master, Lori **** came out and right away was very arrogant, dismissive and talked down to us. She never looked over the items that were sitting on the counter and she stated there is nothing that can be done because insurance wasn't placed on the items. My husband handed her the print out of the highlighted DMM. She wouldn't read them.

She stated that she talked to the carrier and he said he was surrounded by 3 dogs and intimidated, but put the packages out anyways then honked the horn and left. She acknowledged that he never knocked or rang the doorbell. She also said that it's the USPS policy that if dogs are around, they are not to get out of the truck but that he was doing us a favor.

My husband then read Mrs. **** the specifics of the DMM. Her reply to this was that we were in the wrong to have allowed packages to continually be delivered without saying anything until these were destroyed so we were in the wrong all along and it was our responsibility to correct the Post Office even though the DMM states otherwise. Honestly, we didn't know it was wrong for the carrier to leave packages until reading the DMM. My husband included that these were Christmas gifts and she didn't care, said we can take this matter higher and it will take weeks before it gets back to her. She also made clear that it's his word, the carrier's, against ours. She further stated that she told the carrier to stop all deliveries that don't fit in the mailbox like she was punishing us. I said I'd be happy to pick up my items at the Post Office rather than this ever happening again.

My husband asked for the form and had to even state which form it was so it's legally logged that packages are not to be left outside the mailbox. It took a lot to keep myself cool. I did raise my voice but I never screamed or became belligerent. It wouldn't have mattered anyway because at no time did she even acknowledge my existence. On the drive home, I called the USPS Consumer Affairs and made a complaint on both the packages and the Post Master. I should receive my call tomorrow. I'm assuming they will stand by their own procedures of the DMM. If they don't, what is the purpose of them? I completely understand if I had filled out the PS form 4232 prior to today that there would be no recourse and it would have been my fault that our dogs got the packages, or a thief, or the wind, etcetera.

USPS is lying. Using the track number on their website, I could read that an attempt to deliver my package on December 10, 2010 at 7:53am, was made. I was there at home at that time and I can assure you, nobody knocked on my door. Besides, they are supposed to have my phone number and they could have tried using this!

Since I am living in France, I attempted to send them an email, in order to request my package. Unfortunately, their website is not working. I cannot finish and send my email to them. The "continue" button is not working. So I cannot call them and how fortunate for them, I cannot write to them! Now, what can I do?

On November 12, I sent two packages from Jersey City, NJ, through the USPS to Los Angeles, CA (my residence). I had placed a hold on my mail on November 4 till November 30 in order for the packages to wait in the post office, not in front of my door step. Realizing I will be coming back to California earlier than November 30, I modified my hold on November 14, making it effective only until November 26 (I moved the expiration of my hold request 4 days earlier).

Upon going to the USPS office in Los Angeles on November 27th to claim both packages, I found that they were returned to sender (New Jersey); thus violating my hold request. It's been 2 weeks and the packages never reached the sender, or the post office in Jersey from which I sent the stuff, and for which it was to be returned.

The post office now claims they have no knowledge where my two packages are, and are being completely uncooperative and lazy in handling my case. Those packages have most of my clothes plus miscellaneous stuff; they contain most of what I own. As a result of my packages being delayed (or lost), I had to change my mother's airline ticket (she was supposed to leave the US on Thursday, Dec. 9) because the packages contain some of her belongings as well and she cannot leave without them. Such a change in the ticket cost me $156.99 and cost my mother's family back in Egypt (her supposed destination on Dec. 9th) much distress as to my dependent brother in Egypt who relies on my mother in many aspects. Moreover, my father, who has multiple health issues, was most affected by my mother's delay in returning, and her further absence will deny him the care and assistance she was supposed to resume upon her return on Dec. 9th.

In addition to the aforementioned, the delay caused by the negligence of the USPS, resulting in my mother staying longer in the US, has incurred on her further living expenses, which she was not prepared for. Being unemployed and ineligible to work in the US to support herself until she gets back (she is on a visitor's visa, so attempting employment would be illegal), it is evident how such delay has caused a dramatic financial burden on us and further expenses, which are even better understood if you take the currency exchange rate into account (1 US Dollar is equal to almost 5.6 Egyptian Pounds). I find it also distressing that she is going to miss spending Christmas with her family as was scheduled. And with the weather getting colder in the US, her further delay will enact further health burdens on her.

I have a parcel needs to be delivered. I stayed at home all the day last Saturday. I got my regular mail in my mail box, and the little peach missing note. That means the carrier was here; he/she didn't knock and ring my door to send me the parcel. I called the customer service line and requested to be re-deliver today (Wednesday); however, the same thing happened again. I stayed at home all the day today. I received my regular mail in my mail box, but no parcel. That also means the carrier was here; he/she didn't knocked or ringed my door bell. This is not the first time I got the same problem. The carrier always leaves the peach note ask for picking up. They never try to knocking or ringing the door bell. Such a high service fee with lowest class service.

We had bills returned without clerk Amanda ** notifying us that address needs to be changed resulting in late charges for the Town of Arley. We also had sales tax checks returned to the state by this clerk. Amanda ** is delaying business transactions for the Town of Arley.

Mail addressed to my physical address was sent back to sender and not delivered to my PO box. I was unaware that my address did not include my PO box number. The mail was from my credit card company and they were sent it back twice and I was charged late fees, and my credit was harmed due to this. I can't afford to pay late fees. This is due to a clerk not giving me a notification that my address was wrong.

First, all post offices in Brooklyn now require appointments in order to process an application for a passport. This is not so anywhere else, only in Brooklyn. Secondly (and primarily), on multiple occasions, USPS has claimed a package was either delivered to our address or delivery was attempted while we were home. No card was left indicating that a delivery had been attempted. The most recent example was on 12/7/2010, where we arrived home at 4:45PM and they claimed delivery was attempted at 5:02PM. This has also happened at my work address (within the same zip code and serviced by the same post office) so this is a chronic problem.

USPS has not delivered my mail since a month now, the address being in the same city. I think it's lost. They were important documents sent to a university for admission and now I think if they didn't receive my documents by the deadline, I will waste probably six months due to USPS. Lodged a complaint but there were no developments even after 48 hours so called back to know the updates. Then the customer service person online lodges another complaint so that someone helps me with my previous complaint. This is making me crazy now.

I had a package sent from San Francisco on Saturday using priority mail with a guaranteed date/delivery to Atlanta, GA. by Mon. Dec. 06, at 3 pm. It never arrived and the last tracking status on it was that it left San Francisco on Saturday night. It is now Tuesday afternoon. This package contains a cashier's check that I need to take care of important financial matters. As you know, a cashier's check is to be treated like cash. It isn't a simple or fast process to stop payment and on top of that, I need to have this package as soon as possible. I have contacted consumer affairs in Atlanta to no avail.

They don't even answer the phone! I spoke with a gentleman in San Francisco at the consumer affairs department who is helping now, but this is a matter I feel I'm fighting on my own and no one at the post office will help me or even take accountability. I keep being told to be patient. Excuse me, but patience is for those who don't utilize the priority option. I was supposed to have that package yesterday and no one knows where it is today. This is holding me up from handling all my important matters. I've spent my entire day off yesterday trying to track this package single-handed.

I won't be able to continue on like this because I have to return to work and this is just a total setback.Please, please help me with this matter. I've been using this service with the postal service for more than 6 years and have never had a package just flat out disappear like that. After this one bad incident, I doubt I will ever use their "services" again.

On November 18, 2010, at 5:00 PM, I mailed a package from the above postal station to Larry and Jackie **, ** Greenville, Tx. 75402. The package never arrived as of this date. I contacted the USPS (talked with Whitney) at ** on December 1, 2010 at 2:50PM, to report the package. She gave me a confirmation number, CA103640703, and said someone would contact me within the next 2 business days. I have not been contacted as of this date. The package had very little monetary value, but contained sentimental values.

I shipped a package on 11/18 to California from Atlanta using the priority flat rate packaging. The package is still yet to be delivered, I filed a complaint on 12/2 and was told that I would receive a call back within 48 hours. Still, no call has been received. I call 1 800 ASK USPS and spoke with customer service representative Tammy and she told me there was nothing that she could tell me and don't know why I hadn't received a call either.

She then told me to contact consumer affairs to try and have this resolved because the post office is not going to research this any further. The package has still not been delivered and I don't know where it ended up. It was supposed to be a gift for my daughter for Christmas and she is still waiting. This is totally unacceptable and I have no other place to turn to since the USPS just don't care about the service they provide.

I sent my package out double boxed with extra bubble wrap. It arrived at my buyer's location in a different box with the return, forwarding, shipping label from the original box taped on to a new box that they repackaged after they completely destroyed all the contents. There was no damage sticker on the new box and buyer was told nothing until he opened the box.

USPS says, "I am sorry. There's nothing we can do" Why can they destroy items during transit and cover it up and nothing is ever done. We would be in jail if we tampered and covered up mailed items. And you want our government running our healthcare? Well, I am out $500 for the holidays. Merry Christmas USPS.

I have contacted the post office three times in regards to some mail (from only one place of business) being sent back to the company and/or forwarded to another address, which I have not lived at. It is very frustrating when this should be such a simple fix. I have spoken with three different people each time I called and today I spoke with a man named Jerry. He looked up my information on the computer and said, "There's no forwarding address on file with your name."

I proceeded to tell him I found it really hard to believe since obviously some of my mail is being forwarded to the address of the previous owner. The previous owner's name isn't even close to my first name, maiden name or married name. It's very frustrating when a government business can't even function properly when the problem is a small piece of mail. Please help solve this problem. I'm sure I'm not the only one. Very frustrating! I don't want anyone to contact me. Just please help fix the problem.

After I purchased a new home in White Salmon, WA, I went to the PO to find out where the mail box needed to be placed. I was informed that within the city limits of White Salmon, there is no mail delivery! Everyone is required to purchase a PO Box at the Post Office in order to get their mail! I am 66 years old, disabled and am unable to drive during inclement weather to get my mail. So, after the snow flies sometime in November, the car stays parked and my mail just piles up at the post office all winter long.

I don't get my bills nor am I able to post mail all winter. I don't live out in the country on a rural route but rather in town inside the city limits. Doesn't everyone have the right to mail delivery in this country? We all pay for the service through the constant increases in stamps and other taxes, don't we? In White Salmon, we don't even have the option of "cluster" mail boxes, located somewhere near our homes. What gives? I feel discriminated against because I am elderly and unable to drive.

When I called the local PO to inquire and complain, I was told that it's because no one in White Salmon could agree about the location of neighborhood mailboxes! Sounds like a lame excuse to me! Since when did the town have to agree upon the location of mail boxes? Aren't there USPS rules to cover mailbox placement? I don't care where the mailboxes are placed, as long as I have daily, year round access to my mail, both to receive it and send it out, just like the rest of the U.S.

We are currently renting this house from a Mr. *** who has owned this house for 62 years. The mail box has always been at the door now as renters, this Steve wants us to move the mail box to the curb. Our landlord says no because he still owns the house and now we no longer have mail service but they will deliver the landlord's mail and wrong mail to our door but not ours.

I paid for a mailbox key three and a half weeks ago and have not received it yet. I was told last week that my mailbox is broken and that my box would be fixed. It hasn't been fixed to date. The counter help is slow. They always have one person at the counter and the line is always long! While in line waiting, you can always hear the staff in the back laughing and joking. The front counter help always moves with no sense of urgency, although polite. Please help. Thanks and happy holidays.

I have not filled out a change of address form with the USPS; however, my mail is being sent to another address in my town. I have not moved or changed my address in any form. What can I do to get the postal system to send my mail to my correct address? I am not receiving any mail addressed to Kim ** at my proper address of ** Longview, Texas 75605. It is being delivered to another address in Longview. Any help you could provide would be greatly appreciated.

Repeated complaints to post office to supervisor and to postmaster at this post office regarding carrier leaving our parcels outside of our gate, outside of our mailbox. The carrier refuses to use horn to notify us that he's at the gate. Continues to ignore request to not leave our parcels outside of our yard. I have emailed post office and told PO that it is okay to leave the parcel inside the yard, but still leaves parcels outside. People walking past our yard can easily pick up the parcel and walk away. I am sure this has happened to a couple of items we never received.

We receive medical supplies and computer parts for our business. Now with Christmas coming, we are expecting a couple of electronic items (Nook and Video Recorder) and we are afraid these will be left on the ground outside of our yard. The carrier isn't even doing his job. I know he's supposed to use his horn to get our attention and wait for someone to come and get the item. This carrier doesn't do this. If UPS can do this why can't USPS?

A grumpy old white woman with glasses who works in the post office at 30th avenue and at Broadway in Astoria NY is very mean especially to customers who come in during the final hour. I was yelled at by her because I usually come in close to closing time and for filling up the wrong forms! I have to work 8am to 5pm Monday to Saturday and the post office closes at 5pm.

I tried to avoid her but she seems to be at the post office I end up going to. Whenever I need to go to the post office I have to beg my boss and take an hour off unpaid. Then I have to run to the office with my permanently injured knee to make it to the post office before it closes. I hated her insults and its ok for some people like me to take unpaid time off and not ok for her to work overtime. I did not take out my stress on her but she took it out on me every time I'm there, even when I only have 1 piece of mail to mail out.

On 11/22/10, I went to the local post office to have some mail forwarded to General Delivery from my former P.O. Box since I was moving the next week to Seattle. I filled out the proper form and submitted it into the drop box like the Post Master, Connie, told me to. My partner was a witness to all this and the next incident two days later. On the form it stated that it would be effective immediately. I stated to her that it was important that it be effective immediately as my son's social security check was due in the mail.

She told me that she would not be able to hold it since the envelope had, "service requested" printed it and that it would be returned to the Social Security Dept. and I would have to have the address switched by them once I moved. I told her that I had had it forwarded previously when I had moved there by the Post Master where I lived before on a different island. She said, "Maybe he doesn't go by the rule, I go by the rule. I can't do that."

I submitted the forwarding slip and returned two days later to check on the forwarding status and my son's check. I had told her the first time that it was important that it be held because we are living on a limited income.

On 11/24/10, I returned with my partner. I dealt with the Post Master, Connie again. I gave her my ID and asked her to check on the mail that I had requested to be forwarded to General Delivery. She refused, stating that it would take 10 days for the forwarding to take effect. My partner, David, told her, "It says on the form that the change takes place immediately." Connie replied, "Where? Where does it say that? " David unfolded one of the change of address forms in the office and said, "Right here", and pointed it out for her.

At that time, another postal worker who has worked there longer than her came around the corner because she could hear part of what was going on. She said that the change would be effective on the date that I had put on the form and I told her that I had put in 11/22/10, which was two days prior. At that, she went around the corner to where they put "General Delivery" mail and 15 seconds later came back with my son's social security check along with a certified letter and magazines.

At that moment, the Post Master, Connie, scuttled away in embarrassment, not even with an apology that she was wrong and didn't even know the "rules" that she had so adamantly sworn that she followed, two days before. The worker who helped us apologized thoroughly for the mistake and stated that she would make sure that it would not happen again and even took the blame upon herself. We thanked her genuinely because she truly serves the Postal Service in the true essence of the word "service".

The Post Master, Connie, is an embarrassment not only to herself but to the Eastsound community because she lacks the essential qualifications to communicate effectively to people who need their mail.

USPS lost 3 pieces of mail while I traveled across country. I went through all the steps that I am required to do. USPS did not call to inform me regarding the situation. So I called again and found out that the notes said my phone was not working. Funny, because we were talking on the very same phone. Then I got a call from Everett, WA office and that is when I encountered the rudest customer services rep yet. Unfortunately, he only regurgitated what I already knew and offered not any other solution to finding the mail.

I bought a money order from the post office on Nov. 3rd for rent like I have done every month for years now. Well, the money order never made it to the accounting lady. I filled out a trace report. I was told that after 60 days if it hasn't been cashed, I would be issued a new money order. I talked to 4 different people and the customer service was horrible. All they kept telling me was it was "their policy", so somewhere between me handing the money order/envelope to the front desk lady to be mailed out and the mailbox of the accountant, it was lost. I was actually told it was my fault because I only put a .44 cent stamp on when I should have paid more for a delivery confirmation. It was a horrible experience and I will now never mail money orders from the post office again.

A package (sent from a company that I have received from prior) was supposedly delivered on 11/15, track and confirm, is not nor ever was in my possession. Postal Carrier states that he delivered it and that it was in a manila envelope. Well, every package received prior from this company was shipped in a white bubble pack envelope. To make sure, I emailed the company that sent the package and they confirmed that they do not use manila envelopes. Postal carrier lied. I still don't have the package and I am out $60. Please help me with my losses. I have had no luck with local post office. Thank you, Vicki **.

I recently sent a large package to a buyer in South Carolina. The package arrived 4 days late. The original box I shipped it in was gone and replaced with a smaller box. They tore the label off the original box and taped it on the new one. The item that was in the package was completely destroyed and I mean completely! They scooped up the pieces and threw them in the new box that they found who knows where. They sent it off to the buyer so it looked like a nice package.

USPS says they are not liable for any damage to the package whether intentional or accident without insurance. I have $350 lost in this package plus $97 to ship it and I did not do anything wrong. Why can they hide their actions and I can't? If I did what they did, I would be in jail. All I get out of them when I complain is sorry.

Numerous times the postal carrier has not picked up mail when the red flag on my mail box was up. Also, numerous times it seems that incoming mail and outgoing does not arrive to its destination or I never receive any that I am expecting. When I called to complain the person on the other end was highly upset that I had made a complaint about poor postal service and was very long winded I could not even get a word in. When I first called the post office before calling 1800-ASK-USPS, I asked why my letters were not getting picked up and how come I am not getting any mail.

She stated that they wait until the mail piles up before delivering it. What? My mail is very important and a lot of it is time-sensitive like bills, applications, taxes and checks wrote to debts that I owe. They simply stated one day late will not make a difference. What kind of customer service is that? Something needs to happen to light a fire under their rear ends. I'm two-three days late on my CNA application due to mail not being picked up. My mom and dad's mail was never received by the city or county for property taxes; therefore, late fees just over all are not worth the price of the stamp for the service you get.

This above post office has lost two (2) letters with money orders ($795.00) containing this amount! My first letter was sent out on Sept. 4th, 2010 and still missing. The other was sent out on Nov. 1st, 2010. The person who was looking for that money order/money didn't receive it. I'm overdue/late! Why? Is this the U.S.? My wife and I are "law abiding, voting, taxpaying citizens". So why as Americans our mail is being held-up for over months, with no oversight?! My next step is a lawsuit! Please note: U.S. Postal Investigation Mail Theft Report #**.

I have been calling to see why I had a vacant notice in my mail box. I called Saturday morning at 8:30 am and was told there was a forwarding address on my account. I responded no, there shouldn't be. So I went and met the mail lady at the mail box, her name is Christie. She told me she had sent my mail off from Nov 17th til the 19th. She said she would leave my mail until the 26th since I told her I do have 2 apartments and I will do a forward of address on the 26th. I called today 11/23 to check where my mail is from those 3 days since no one knows where it went and Chris was extremely rude, he wouldn't let me talk or explain anything. He put me on hold and called the mail lady, she advised him she has been putting mail in the box. He comes back to the phone and says your mail is in your box, I again asked where my mail is from the 17th til the 19th, he said he doesn't know.

I asked can you please call her again and he replied, "we don't know where your ** mail is and I'll talk to my lying mail lady when she gets here". I said I didn't say she was lying, I'm just asking where my mail is from those 3 days. He was rude saying to get over it, he doesn't know, for me to make up my ** mind where I want to live, etc. This was extremely shocking, I put him on speaker phone and my fellow employees heard the way he was going off on me. He hung up on me so I'm still wondering where my mail is. I called back and was told he is the post master for that location and there is no one else to talk to. I refuse to talk to someone who is verbally rude and abusive. I cannot believe someone like him and his words are even in the management field. I have never been spoken to like that in my life! I wasn't rude, and abusive with my words. I didn't swear at him or even raise my voice, I simply want to know where my mail is.

My daughter sent me a package on Monday, November 15, 2010 from the post office in Bloomington, MN. As of today, November 23, 2010, I still haven't received the package. She sent another package the same day, and the person she sent it to received it on Thursday, November 18, 2010. I went to our local post office to find out if it was being held there, or if they had any idea what to do about it and they told me to contact consumer affairs. The package may be in the mail recovery area and they may be able to link the package to this complaint.

My uncle sent me a package and all I got was a ripped up envelope with nothing in it. Also to make matters just as bad, she doesn't give me my letters from my boyfriend who is incarcerated and packages aren't delivered to my door. She always says I am not in and puts the "go to post office to pick up package."

Moved to a new home in Sept 2010. Home built in 2007, but never sold until I brought the home. For the past two months I have been trying to submit a change of address to the USPS who continue to say the address is invalid. I contact the Plan and Zoning Department for my state. The state employee (Janice) confirmed that the address was recorded with the state and was valid. I looked the state taxation website to confirm and saw that the address was recorded on10/15/2010.

The stat employee gave me her phone number and asked that I contact the local USPS, give them her name and number and have them call her at her office. I did this but had the sneaky suspicion that nothing was going to be done. I called the state employee back, gave her the phone number to the local post office. I called her back within an hour. She stated she called the local post office and faxed the necessary information for them to have the information entered into their data base. I waited two weeks before trying to submit the change of address for the third time. I am still getting that the address manager is saying the address in still invalid. How is it I can't go on the government website and see that the address is valid, but the postal service cannot get their work completed in a timely fashion?

I put in for a change of address on 10/26/10 and as of today 11/23/10, I have not received any of my mail. When I have called and inquired about my mail, they say it's in the system but yet I have not received any.

I sent two packages via priority mail with signature confirmation receipt on 11/16/10 to the same destination in New York City, NY. One package was delivered on 11/18/10 while the other has not yet been delivered and every time I go online to track it, it gives the exact same message stating that it was received on 11/18/10 in a sorting facility in Bethpage, NY and that no more information is available.

When I spoke with a supervisor on 11/20/10 and requested that he contact the sorting facility in Bethpage, NY to find out where my package is, he replied that he could not do that and hung up the phone on me. This is terrible customer service. Prior to speaking with the supervisor, I had spoken with numerous customer service agents who all repeated the same information to me that was present online. Nobody gave me any other alternative or suggestions regarding how to locate my package.

You can rest assured that after this experience, I will never ship USPS again and will spread the word to friends and family not to do so either unless they want their items lost and want to deal with very poor customer service. Why ship an item via priority mail with signature confirmation receipt and insurance to then have it lost and not be able to receive any assistance in locating it? I was told initially that it would take 2-3 business days for the package to be received and then afterwards was told by customer service agents and a supervisor that I have to allow 5 business days to transpire before I can file a report on a missing package.

This is not a good customer experience and does not promote trust in your services or in your professionalism. The tracking number of the missing package is **. The other package that was delivered on 11/18/10 had tracking number **. They both went to different sorting facilities even though they were sent from the exact same post office in Fogelsville, PA. Why the online status of the missing package has not been updated since 11/18/10 is a mystery and should not occur when a customer spends extra money to send a package via priority mail with signature confirmation receipt and insurance. A customer is entitled to know where their package is located when they are spending extra money on its shipment.

Each time I speak with a supervisor, I am told that priority mail is not a guaranteed service and that I should have sent my package express mail if I wanted it tracked! I called the sorting facility in Bethpage, New York at **, and was not able to speak with a supervisor, instead I was given the telephone number for Consumer Affairs ** and was told by the person who answered that I would have to wait 21 days to file a claim.

The post office attempted delivery and the slip was left to pick up at post office. After 3 times of going to the post office, they still could not locate my package that was sent via Amazon. Funny thing was a girl in front of me was complaining of the same thing and held up the line for about 40 minutes because they only had one person working on the pickup window. I filed a case through USPS phone number and nothing. I was told at the post office to leave a copy of my attempted delivery slip, phone number and a supervisor would call but nothing. The third time I went back USPS, they told me that the manager was too busy to speak to me. I called USPS again at the 800 number and they told me I have to deal with the local post office or call consumer affairs. I told them I was given a case number and they said that's for the local office. Then I explained well that the local office didn't help.

Finally, I called the local office and the lady told me to file a claim since they assumed my package was stolen or lost. I went online to file a claim and it says my article number, which is on the USPS slip is incorrect. I contacted amazon.com and they are useless with their automatically generated email responses to your legitimate, time-consuming sent emails. I called Amazon and their rep told me they will credit me and it will take two more weeks to get the credit. So after all this between Amazon and USPS, I have no package or item one month later all for a ten dollar purchase. Needless to say, I can't use my laptop because the cord is what my purchase was after my friend's dog chewed it. Customer service is no service. Now, I am at square one minus $10 and a laptop cord.

My mother-in-law sent me two $50 gift cards. She sent it priority mail and paid for that service. 11 days later (instead of the 4 promised by our wonderful USPS), the padded manila envelope arrived not only damaged, but the gift cards were not in the envelope. Instead were two canisters of arctic mint flavored snuff. So obviously, someone opened this envelope, took the cards and replaced it with the snuff that I have every intention of throwing away since I can think of much faster ways to ruin my life. This is not the first time that I've had problems with the USPS delivery. To put salt on the wound, since insurance was not taken out on it, I was told that the post office will probably not do anything to reimburse my troubles.

This proves a very valuable lesson. Ship via FedEx or UPS, at least they insure the package with no extra fees. With all this, I will never ship anything via the Post Office. It may or may not ever get there in one piece.

I had a priority packet mail sent to me from GA. I track it from there all the way to Kansas City on the USPS website. It said it was out for delivery on Nov. 15, 2010. Well, it did not come that day to my house. So, I did not get upset. I thought maybe the post man ran out of time getting to me that day. Well, I paid it. I did not get any mail that day. When I check the site again the next day, it's now Nov. 16, 2010, it was confirmed that it had been delivered on Nov. 15, 2010 at 1:15 pm. It was posted for another whole zip code. I live in 66102. It was confirmed that it was delivered in 66101.

I'm freaking out that someone got my packet. I called the post office. I talked with a guy named John. I told him his mail person had dropped my packet off at the wrong address. John told me not to worry, he would look into it. I was told by John that he would call me the next day. Well, he hung up in my face without getting my number. I called the post office back so I could leave my number. Well, no one answered so I called the next day. This is now Nov. 17, 2010 talk with John. Again, he told me he needed my confirmation number so he could check it online. I said okay. He said, "Yup, I see it was delivered."

I told yes, at the wrong house. I told John again my zip is 66102, not 66101. He said, "Okay, let me look into it more. Call me back in an hour." I called him back. John told me his mail person that delivers in the area did not drop any packet. John said, "Don't worry. I will talk with the delivery people when everyone get in. Call back later." I said okay once again. I called back. Someone else answered the phone. I asked for John. I was told, "He is not here. What can I help you with?" I explained all over again to this person. He asked for my confirmation number. I told him, "Let me call you back. I have to find my paper." He said okay.

I called back in 5 minutes. I talked with this guy. It sounds just like the guy named John I talk with the last few days gave him the information. He told me I have problems with my computer. He said, "Let me call you back." I said, "This is getting crazy. Let me have the number to your head post office or post master." He gave me the number and told me, "I'm sorry. Call back tomorrow and ask for john. He will be able to help you." I just said okay.

Well, I called that number he gave me that he said was the headquarters office. Well, guess what? It was another line of the same person I just got off the phone with. I said, "Hello. I thought you said this was the main office." He said, "Miss, just call back the next day." This would be Nov. 18, 2010. Well, I called bright and early. I said, "Hello, can I speak to John?" The guy on the phone was the same person I had been talking with the last few days. I asked about the packet and what was going on. He said, "There is nothing I can do for you. No one here remembers delivering a packet." I said, "What do I do now to get my packet?" He said, "Come down and make a claim."

I went down there about 4:30 to make a claim. I spoke with this game named Pat, what you know the same voice. I told him what was going on. He said, "We don't do claims here. Go online." Pat explained to me this happens all the time. I said, "What about my packet? I don't know what to do." Pat said, "As very clearly, your cell phones are lost. Just get the company to send you more." I never told Pat that there were cell phones in my packet. The post stole my packet. I'm very hurt that someone would do this.

I am constantly not receiving mail that other individuals and businesses assure me they have shipped to my address. In addition, I often (at least twice a month) receive my neighbors mail in my box! I always return my neighbors mail to them but I'm finding it difficult to believe they do the same now that I am missing three things I paid for.

Tampering with the US mail is a federal offense. Who is making sure the USPS does not 'tamper' with my mail? Do they not have standards they are required to operate under? I don't want an attorney. I'm not seeking any damages or anything. I just want my mail that is addressed to me and I want to stop receiving my neighbor's mail. The end.

They said they left package on the sidewalk. I never received the package and have know idea what happened to the package.

My mother mailed me $100 dollars cash in a card with the card wrapped in paper and sealed in a small envelope at 12:30 pm from an Etiwanda, CA post office. The only reason she could not get a postal money order was because the post office was closed for the weekend and did not have time to wait because she like so many has a busy life. She mailed it to me, her daughter, I live in Medical Lake,WA. She mailed it going on eleven days ago and have yet to receive it.

For those who are not familiar with the time, it takes to mail from CA to WA it takes at very most one week to receive mail as we have done this many times before. My mother went into the post office and asked what happened? And why hasn't her daughter received the money and he had no answers for her. She told him that someone who works for the USPS is responsible for losing or stealing $100! And he said, there would be no way for anyone to know what was in the envelope. Okay? So that some how mean, you're not responsible? She did not put the incorrect address and somehow it's gone? And I'm just supposed to say, "Oh well?" like I or my mother can just afford to lose $100 bucks? The USPS can kiss my ** and shame on us for trusting the US government postal service, is that like trusting the Government appointed police? Or should I just not trust anything with the government?

I have, twice now, sent mail containing money orders payable to my landlord. Both times they have not been delivered. The first instance was approximately two months ago. The second, a week ago. I am sending mail 25 blocks away in the same town and in the same zip code. Both money orders are still uncashed/unclaimed, so it's obvious the mail was not stolen. I sent mail from my apartment complex outbox the first time, my landlord even saw it in there but did not take it out due to laws. It never arrived.

The second time, being that the outgoing mail from my apartment was never delivered, I used one of the blue mailboxes. The mailbox is only 10 blocks from my home, so I assume it is on the same route or goes to the same sorting facility as that of my apartment outgoing mailbox. The money order in the second instance was also undelivered and the money order remains uncashed/unclaimed. I called the post office the first time, thinking it only a fluke, and was given no advice or help whatsoever. I was told, "There's nothing we can do for you if there's no way to track it". Well, being regular old mail, there's no tracking number. The second time I talked to a worker and pleaded my case and explained that one instance was understandable but two instances was not, he agreed and took my name and number and said he would talk to to the carrier but, again, there was really nothing beyond that he could do if the mail did not include a way to track it.

Never got certified mail. USPS claims that they have no information on the package. The only information is that it has left La Crosse, WI Nov. 3 at 2:22 pm 2010. The mailing item is a large check which will be used to pay taxes and USPS told me certified mail is the safest way to send it. I have the tracking number 7010 1870 0000 3311 1494.

I have called the USPS many times and they tell me there is no information and someone will call me two business days. This is ongoing message and their website states check every day for status. There is no status and they will not tell me if they lost the package. USPS told me I would have to contact Consumer Affairs and then if this does not get resolved write a letter to Washington.

Of course, I was speaking to a supervisor and they were laughing. This is not a laughing matter to me and I feel there is nothing I can do. Taxes are due for a home and I did not receive the mailed certified package check to pay them. Insurance company will no longer carry the home and the agent can only find another insurance company that has a higher cost for the same coverage.

I have proof that this post office is giving out private information about me to strangers that call into the post office from another state. Something needs to be done here!

My problem is about USPS and a possible identity theft. I am Georgia Tech Physics PhD Student with good standing. I am from Turkey, Istanbul. My problem is, I had sent copy of my passport and visa information via USPS in closed envelope with Priority Mail to Turkey. I sent it from Georgia Tech USPS office. Today is 11/15, it has been three weeks and the receiver says that they still didn't get the mail.

This mail was for some official process and it is held due to this passport issue. I had sent a camera on February to Turkey as well from same office, it has been 7 months, but receiver in Turkey still did not get.

When I talked to post office numerous times, they even couldn't find the form about the package that I sent. Taking to account, someone stole my camera in the way and USPS didn't take the responsibility. I am worried about that same thing happened to my passport and visa information. Camera can be bought again, however, if someone gets my passport and visa information due to USPS, there is no way back, thus, I will definitely go to court and sue USPS.

I am very sorry about choosing USPS. I tried to talk to officers but there was no response, they even couldn't find my form about my mail, it is like I've never gone to USPS and sent anything, nothing happened. Could you help me about this matter. What can I possibly do with this problem? USPS doesn't take complaints seriously and does not take the responsibility, could you suggest me some other way around?

No mail delivery. It has been inconsistent for the last 18 months in regards to what time the delivery is. Amazingly on Saturdays, delivery is consistently early but junk mail delivered only. During the week it is inconsistent in regards to time and now today no mail delivery. Had my flag out and no one has parked in front of my mailbox.

My unemployment check was mailed to me on 11/11/10. Today is 11/13/10 and I did not receive it. My landlord has sent me an eviction notice. I tried calling the post office in this area and was hung up on twice. They wonder why people are using alternate methods. I understand that 11/11/10 was a holiday, however, I mailed out a DVD to Netflix on 11/11/10 and they received I got confirmation of receipt on 11/13/10. I just don't understand it. The people at the post office are very rude. I once had empathy for the postal workers -- no longer. We have to have better service, or they can just close office as far as I am concerned.

I am eBay's trading assistant so I sell a lot of items for others. Recently, I have been selling pottery and packing it in USPS priority mail boxes. I always pack carefully with a lot of bubble wrap and packing peanuts. So far, two of the parcels I shipped were received damaged and I had to refund the buyers' money. This is not acceptable and I want compensation for my loss! The items were not insured as they weren't expensive items, but the shipping was.

This is second time my request to hold mail for specific dates was ignored. See WEH102415784. Now I have to have my daughter drive out of her way to collect my mail again today! Accumulated mail is an FYI for someone to break into my home or steal my mail! This isn't the first time this has happened.

I'm Kevin and I am from Argentina. My friend from the US sent me a package using USPS postal service. She used the first class mail service to get it here. Turns out that after an entire month, it didn't arrive. It's been now almost a month and three weeks since she sent it and the mail service in Argentina and customs tell me it didn't arrive here and that my friend should make a claim to USPS.

She went to her local USPS office at Thayer St. in Providence but they told her that because it was a first class mail. They couldn't take her claim. I tried to mail them a complain through their customers service website but it doesn't work. It seems they lost my package and I don't know what else to do to contact them for a solution. Note: I chose RI as my state just because it didn't let me choose my province in Argentina. RI is actually where my friend lives.

The River Cities Gazette is delivered to the main Post Office for zip code 33166 on Wednesday noon each week. It should be distributed on Thursday. Often, this publication does not arrive at my address until Friday or Saturday. Local events are often missed because of late delivery. Today, a Thursday, there was no mail delivery to my address at all. I am distressed because this local newspaper is not delivered in a timely manner.

My sister sent me a card in the mail from Decator, Alabama a week and a half ago and I never received it. It had something of value in it, and it was either opened by the postal people or put in somebody else's mailbox. I have checked with my neighbor but they said they did not get it. I feel like this is a violation of my privacy and that the postal service needs to be informed of what is going on in the postal service.

Refuse to deliver a very expensive package, already sent back to the sender twice. Isn't it law that I get my mail? They do not leave notices but lie on the USPS website and say they did. 30 phone calls later, I still have no package.

I did a change of address through USPS on October 4th and got a confirmation number in the mail and my email. Few of my mails were being forwarded to my new address and suddenly, none of the mails started to come. I threw the confirmation mail away but luckily, I saved my confirmation email. The post office lady told me that she needed the confirmation number, or any mails that I received with the yellow-tape for forwarding purposes to prove that I requested the change of address. She probably thought that I was lying or something because it was not showing up on their system, until I showed her my email with the confirmation number. She said that it is weird. I thought that it was taking time for them to forward the mails to my new address, but then I started to question when my pay stubs and law firm mails stopped coming.

I am going through a post-lawsuit with a collection agency right now. I called the agency and they told me that they were going to send me a billing statement for the money that I owe. It is November 9th, I have already stopped receiving any mails for some time along with my pay stubs, so I called the collections. They have already processed the garnishment because I didn't and couldn't respond to their billing statement on time, and on top of the amount that I owe, they added about $100 for filing garnishment with my company. I went to the post office to find out what was going on and it turns out that they couldn't find any record of my name requesting a change of address.

So then, how can I have a confirmation number and a $1 charged on the bank statement? They have not recovered all of my mails yet, including my pay stubs, law firm/collection papers, and a gift card I was supposed to get from my job. I got additional estimated $100 added to the debt I owe and my wage was garnished without my knowledge because I was not receiving any mails, and pay stubs/a gift card I was supposed to receive from my employer.

There's willful delay of mail. The postal carrier refuses to deliver mail when cars are parked near the mailbox located at curbside. He is too lazy to get off his vehicle. I sometimes get my mail only once a week with items clearly postmarked from one week before. Postal carrier should not be allowed to withhold my mail.

I've called and complained several times about the local carrier have prejudice about delivering my mail. He is randomly sending it back as undeliverable. They are not helping. In my opinion the carrier needs to brought inline with his job responsibilities.

I gift was purchased by me on eBay. The seller provided a tracking number. There was an attempted delivery on 10/20, but I was not home. USPS left a note. Two days later there was no other delivery attempt made. Tracking number indicated that it was at the post office.

When I went to the post office and asked, I was told that my main mailman was on vacation and that they couldn't reach him to ask about package. A week later, still no package. I continually called post office and was told by "Art" (supervisor) that there was a note that package was found, but the other supervisor who wrote it was now on vacation. He claims to have made many attempts to contact her via phone, but didn't hear back.

On November 3rd, I went back to the post office. Still now sign of package. Finally, I called on November 5th and was told other supervisor can't remember what she did with package. The level of incompetence and avoiding blame is astounding. The tracking number of this package is: 9101128882300370620241. A birthday present was not able to be given due to lost package.

I have evidence that my PO is giving out private information about me and my business with them to an individual that I had previous business with. They are giving them information on whether or not I am/have filed a claim for damage. Also, they even telling them now (4 months later) when I come in and cash money orders and the amount. This information is private and has nothing to do with this person. The USPS should not be giving out this information to individuals that call in.

I don't want to just complain (I've done a lot of that to no avail). I need answers!! Mail to our boxes have been in the wrong boxes, or not delivered at all.I have received a late fee on my credit card (not to mention the cost to my credit), bills are not paid on time. We, as neighbors, will deliver the mail to the "rightful owner", but not always. Some just destroy it (we suspect). We have gone to the post master (we have no postmaster at this point), gone to the post office to complain, and have gotten a not so sincere "Sorry about that". This continues to happen, and we are at our wits end! What can we do? Is there anyone who really cares?

We have two mail people who deliver our mail to mailboxes streetside. One, a male in a silver caravan has repeatedly been rude to the point of getting out of his vehicle to speak to me. Today, 11/4/2010 at about 2pm, he came and I was waiting (outside in the rain) to grab our mail because our car was parked in front of the mailbox and my husband accidentally took both sets of keys to work with him.

I went outside when I saw him coming and apologized. However, he felt the need to exit his car and tell me that he will not deliver the mail next time whether I'm out there to grab it or not. He tossed our mail at me and when I tried to speak to him he cut me off with "I don't care". This is not the first confrontation I have had with him. The other times it has been about my 5-year old son waiting (about 10 ft back from the road) to grab the mail after he puts in the box or about the height of our box or how the snow hasn't been "scraped away enough." Up until today, I have brushed him off as an unkind person unhappy in his job. He has always been on the rude side but everyone has just ignored it.

Today was different, him exiting the vehicle without need to alarm me. This along with him practically shouting at me was crossing a line. I have no problem with him not delivering our mail if our box is blocked but if I am out there to meet him then what is the problem? I tried to convey this and apologize for today but he was in my face. Who do I make a complaint to and what if anything can be done? I am not saying my car shouldn't have been moved but there was no need to come at me in such a way.

I have not had my mail delivered for 3 days because a neighbor is blocking my mailbox. I have asked the neighbor not to block my box, but I am not home when it happens as I am at work. I called Alicia ** (postmaster) today and she said talk to the neighbor, that it isn't the post carrier's problem. I told her I don't think I should be denied mail delivery for a situation I can't control. She said the mail carrier can't get out and put my mail in my box if a car is in front of it, even though I am making them aware that it isn't our household blocking the box. If they want to refuse to deliver the neighbor's mail, then that is the post office's decision. But I don't think it should be legal for them to refuse me my delivery. Ms. ** was very unhelpful and didn't seem to care about my issue, just kept telling me how uncooperative my neighbors were.

I regularly receive express mail shipments from the USPS. These have a guaranteed delivery of next day by noon as long as the shipper gets the package to the post office by the proper time, which according to the receipt they get and the USPS website they always do. That being said, the USPS only comes through 1/4 of the time. Typically, they are at least one day late, which is very bad because I need these packages on the day that they are supposed to arrive and the contents are perishable and thus no longer any good 24 hours late.

My package, which I have paid good money for, is ruined by sitting with the postal service for an extra 24 hours. Only once has the postal service given a refund. Typically, they say that they revised the shipping estimate so I am not entitled to a refund. This is contrary to their policy but does not stop them from refusing me a refund.

I ordered a simple $20 something product from the NRAstore.com and a few days later, it never arrived. I contacted the UPS people and they said that it had been delivered. It never was. I contacted them and they gave me the biggest run-around imaginable. They told me that the product had been delivered to my door and as far as they were concerned, it was delivered, period. They told me to go contact the seller. Can you imagine this? First they admitted that they had possession of it, then they basically called me a liar when I said that it was never delivered. Some fool delivered it to the wrong door is what happened.

I'll never do business with these people again. For my $20 item, they lost 50 times that amount of business from me in one year. They can go bankrupt for all I care.

This is ongoing & needs to be addressed. Our mail carrier fumbles the mail, delivers at wrong addresses, neighbors return our mail; and magazines are lost forever. The mail does not make it to intended recipient on time, and on some days it is delivered after 5:00pm. We have complained and now the mail carrier will not even speak to us. There has been no improvement. We are not apprised of how the situation has been handled. Who is minding the US Post Office and why do we have to continually become aggravated over a never ending problem? We have a business and the US mail is a detriment to our business. We do not receive our physical mail and no one is held accountable.

My children's costumes for Halloween were shipped to my address by my mother. There was a mix-up with the post office where they were forwarding packages to my address all over. My children's costumes were sent back to Sacramento, making it so they did not have them. Not only did we call that Monday prior to have the costumes delivered to our home, but Don ** told me that Nola, his boss, was made aware of the issue and still they did not get delivered. They were sent to Sacramento to be forwarded to my mom's address in Cutten, CA. Don ** told us that USPS doesn't have time when they mess up to fix their issues ahead of 100000 other packages and letters. Really? He then gave me Nola's home phone number and told me if I had issues with how she runs it, call her. Unprofessional.

I have not received mail for a month. I have made two visits to the post office. I have not changed my address. I am still living at ** ***** Rd.

The package made it safely and promptly out of US but seems to have gotten lost at foreign customs.

My fiance had been sent plane tickets over the USPS over 2 weeks ago from this point. About a week ago, I had quit receiving any of my mail whatsoever. I have contacted the many locations of USPS locations the employees have transferred or referred me to and no one knows what the heck is going on. I even talked to my mailman in person who said they had been delivering my mail everyday so I took the time to actually sit in my window all day waiting for my mail 2 days straight which never came.

My neighbors are not getting their mail either. When I called again, they had the nerve to say that the mailman had been there and I must have missed it. It's been 3 weeks now and my plane tickets have vanished into thin air and for some reason, not one idiot in Birmingham, AL can tell me what happened. Apparently, I lost a package I never received. The package was sent from not even 2 states over and they can't even do that simple of a job. Completely asinine.

I sent a letter to the California Appliance Rebate. After three weeks, it was returned stating postage was due. Why did it take three weeks to get the letter back? Why isn't the postage on the original letter made available for a new letter? It may be better to use another organization to have letters delivered. Service is definitely lacking.

The management of the Post Offices have no common sense! I travel all over the US and receive my mail at a local post office's General Delivery. The Tabor City post office said I had to be registered with them to receive mail in General Delivery therefore they did a return to sender on mail that was delivered to them with out waiting at least 24hr to see if it would be picked up. In doing so, they defeated the whole system of General Delivery. This is the first and only post office that said a person had to be registered with them to receive General Delivery mail. Nowhere in the USPS is there any info that says you have to be registered with a particular post office to receive General Delivery mail.

Twice this month, I have waited 7 days for a payment from an out-of-state tenant. The first one was for rent and the second was for deposit. I figure since this person pays $5.60 to mail a regular size envelope, it should take the 2-3 days USPS says it will. The first check was mailed on 10/5 and showed up on 10/12. The second was mailed on 10/21 and showed on 10/28. I have gotten regular mail from the same place in 3 days, one time it was 4 days. Yes, business days.

Why can they charge over 5 dollars more for service that is worse than their normal fee. It got me to change my method of getting ** by the postal service. Hence, the phrase, gone postal, makes sense now. I just do not understand how this can be our trusted government or how it can be legal to charge $5.20 more an envelope so it can get there 4 days slower. That's $10.40 this month and half the month to get it. **.

Outside my residence at the stairs leading up to my porch, I requested for the mailman to hand me my mail. I was rudely ignored and I asked for him not to place the delivery parcels in my mailbox because my mailbox is coming apart from to much mail being forced into the slots. He sarcastically replied that he was doing his job. I visibly had work ID pinned to my shirt as the weather was warm and in the seventies today. This seems to be an everyday occurrence to over-stuff mail into mailboxes even though there is not enough room for to handle all of the parcels.

I now have to purchase another mailbox due to periodic over-stuffing my mail slot. The mailmen and women will not knock on the door to hand mail to me or my neighbors.

In April 2010, my family and I moved into an apartment. About a month later, we started to notice that we weren't getting our usual mail, only selected mailings were being sent to us. We did our change of address form again to make sure all of our mail was being received. In August 2010, we find out that the previous tenants have our last name too. We are not related and have never met.

They were so kind as to mail all of the mail that was being sent to them to our landlord who gave it to us. My husband missed many opportunities for promotions with the state because of this. We went again to the post office and brought it to their attention. Yet, September we are still not getting mail and the previous tenants have been sending us our mail. We had our son's birth certificate ordered for school and we never got it making us pay for it again and we still don't have it. We don't know where it went and the old tenants didn't get it either.

This is an issue because my son now has no insurance coverage at the moment because we can't show proof of parents. I have been finding out that the USPS has so contacted all of my banks, schools, insurance, etc to send them my change of address. I have moved a lot and have never had this happen to me before. This is going to affect my credit report.

I called the customer service number in October where they told me they would call me back in 48 hours and they didn't. 10 days later, I call again and the rep, Ashley, states she is sorry but the local branch couldn't resolve it and forward my issue to consumer affairs. Now, I have no one to go to with the issue. Ordering birth certificates aren't cheap and I refuse to pay for another birth certificate if I am not going to receive it. Who can I turn to now to get this issue resolved.

My mail does not run on Saturdays here at this address. As a matter of fact, it hardly runs at all. I get bills late, notices late, etc. It seems the mail carrier just isn't doing his or her job. Since I work days, I never see this person. I am also a Netflix customer and they will sit for days before they are picked up. I now deposit them in the community box located in front of my nearest post office. And now I am getting threats from my bank. They are going to start charging me a monthly fee of $10 because my bank statement came back to them as undeliverable. I moved here in June 2010, so this is not a "new move situation".

The postal carrier on this route is lazy and now it's going to cost me because I can't get my mail. Should I send the bill to you? I don't want to pay it, it isn't my fault. I did what I was supposed to do back in June by contacting my bank and informing them of the new address. I need resolution to this.

I mailed a box priority mail with a delivery confirmation receipt. I did not insure the package since it was paperwork and they don't insure paperwork. I mailed the package from the Post Office on Vernon St., Roseville, CA 95678 going to ** on Oct. 4. It was processed through the West Sac PO on 10/04 and must have been routed through the Bermuda Triangle because it is nowhere to be found. I filed a complaint and the first woman I spoke with told me she didn't know who to talk to and since it wasn't insured, there really isn't anything she can do. I told her that was unacceptable. I then went to the Sierra Gardens Dr. office and spoke with Raj. He at least made an attempt to help me. He called the Mt. Shadows PO in Orem, UT, but they don't have it.

I placed a call to the post office today and spoke to the mail carrier supervisor regarding misdelivery of mail. This is the fifth time I have called, on top of leaving notes for the mail carrier. I want to say that the supervisor was very rude today. I am complaining because I live in a duplex dwelling (lower/upper units). I occupy the lower unit and have for four months. There has been a tenant in the upper unit for three months. The upper tenant enters their unit by way of the side door, and they also have a separate mailbox located next to the side door.

The problem is that the mail carrier continues to place the upper units mail in my box, therefore, making me responsible for delivering the mail to upper unit, and I am sick of it. I have complained and complained and the supervisor has told me on several occasions that "they would correct the problem". Well, yesterday, 10/26, there is a stack of mail in my box and half of it belonged to the upper unit. The mail is even clearly addressed "upper". Why can't they correct this issue? Mail is supposed to be confidential.

Well, my frustration level hit super high today when during my conversation with the mail carrier supervisor, he indicates, "Oh, the problem is the carrier is not supposed to go to the side or back of the house." Excuse me? I indicated I have told him time and time before that the box for the upper unit was located at the side door, and his response was always, "Okay, we'll correct the problem." Now, his excuse is the location of the box. This has to be a lie. I have lived in an upper unit in the past where my only entrance was the side door, and my mailbox was located, at the side door, and the carrier delivered to the side door! Milwaukee has thousands of duplexes with this same layout. So, now I'm hearing the mail carrier just stuffs all and everybody's mail in one mailbox, regardless of how many units and individual entrances there are? I need this matter corrected. Most importantly, someone needs to contact the mail carrier supervisor at the Parklawn location and give him a lecture about speaking to customers with some respect. Thank you.

I walked up to a post office clerk without waiting in line in order to nicely tell the clerk that I wanted to talk with a supervisor. I was pleasant and nice. The clerk told me I needed to wait in the line in order to talk with a supervisor. I replied to the clerk, "I have to wait in line just to talk with a supervisor?" The clerk replied in the affirmative.

I immediately waited in line (although I thought it was ridiculous). After waiting in line, I talked with a supervisor regarding my other post office issue, then I told supervisor about the matter regarding being told to wait in line just to talk with a supervisor. The supervisor told me that I didn't have to wait in line just to talk with a supervisor. I told her that the clerk told me I had to wait in line.

The clerk happened to be standing next to us because that was the clerk's work station. The clerk turned to me and said, "I told you that (to wait in line) because I don't have time for you." I objected to that clerk's statement and I said, "What?! What did you say?! You don't have time for me?!" The clerk replied, "I had customers in line to help." I protested angrily to the clerk, and I replied to the clerk, "I am a customer."

The supervisor was, of course, still standing there and told the clerk to not talk with me anymore. The clerk then said smugly, "Okay", with a prideful-like expression on the clerk's countenance. I then finished all my complaints to the supervisor. When I asked for the name of the Postmaster there, the supervisor would not give me the name of the Postmaster. The supervisor told me I could phone the phone numbers the supervisor gave me (I had to ask the supervisor for a phone number).

The supervisor did not give me the Postmaster's name at that location, even after I asked her for the Postmaster's name. She did say she was going to speak with the clerk about my complaint, but the supervisor seemed to also try to slightly intimidate me (without success) and to try to slightly intimidate me about me not contacting the Postmaster and about not taking my complaint further than the supervisor. The supervisor never told me to not complain further; she just seemed to be slightly trying to intimidate me by telling me, "I was going to talk with the clerk about the situation, but if you want to contact someone else, then you can do that 'instead.'" It was like she was telling me that if I contacted someone else, then she wouldn't talk with the clerk the way I wanted the supervisor to talk with the clerk to be confronted by supervisory person. I was not intimidated, but the supervisor still did not give me the name of the Postmaster, even after I asked the supervisor for the name of the Postmaster there.

A flat rate priority envelope was deposited into the collection box on Southern Highlands Pkwy at Smith's Shopping Plaza on Tuesday, 10/19/2010 at 6 a.m. There was no postage on the envelope. Unfortunately, it had the same return address as the destination address. There was an envelope inside with a $500.00 money order inside. This envelope, and all the other mail inside, was addressed to Dorothy **, **, Las Vegas, Nv 89178. It was being sent to Dorothy **, St. Joseph, MI 49085.

It has not shown up there. I would think it would be sent on postage due. I am back in Las Vegas now and need help trying to find the priority envelope. I will pay any charges. I am not able to pay the BOA mortgage payment on the condo that is being rented by the sender of the money order.

I was away on business from 7/21/2010 until August 4, 2010. My mail was removed from my mailbox and (supposedly) returned to senders. The envelope with a $600.00 money order enclosed has not turned up until now (10/23/2010). It had a return address on it and was in a small white envelope. This same is sent to me each month from my tenant. I have resided at this address since November 2008. $600.00 is needed very badly as I am a Senior citizen depending on these funds to pay BOA the mortgage payment.

Every week the postman skips my building I live in and no one gets mail. Happens 2-3 times week, I get my paycheck in the mail. I can't trust them anymore. They don't care making excuses. I know for a fact they are throwing mail away and not delivering the mail like they should. They are rude people. Sick of it. Please help now. Lose my paychecks all the time or it comes 2 weeks late.

I was mailing my daughter wedding invitations. Some of them were going out of State and personally went to ask an Indian lady at the post Office how many stamps I needed for an invitation that was going to the Dominican Republic. She sold me the stamps needed for that country. Two weeks later, the card came back short stamps $0.93 cents (short). I put another $1.32. I mailed the card again. At this point the envelope was already dirty but instead of going to the Post Office again, I just put it in a mail box.

(Don't like to go to the Post Office they are rude and nasty). The Card came back for a second time, stamp short more stamps. I went to the post office again and asked them what I needed to do to ensure the card was not return again. The Indian lady ask the African American and continue taking customer and I was left there waiting for an answer. Finally I asked to speak to a Supervisor and they totally ignore me. From the back, came a supervisor his name is "Ernie." He explained to me that they could not do anything to those employees because they were union employees, so that means that we are stock with those incompetence and nasty employees. Is anything anyone can do? Help Please.

Driver delivered a package to me and broke one of the steps on my deck. He knocked on my door and told me he broke my step. I closed the door to get a pad and pencil believing he was going to give me information to submit a damage claim but he was already gone when I came back to the door. I went to the UPS website and emailed them using their Feedback site.

I got an email back from Jane ** at customer.service@ups.com and she told me she needed the license plate number or truck number, which, of course, I didn't get because he left so quick. I gave her my tracking number so that she could click on it and see the information. I also told her there has to be a way they can look at the logs for that day and make a determination from that who was delivering in my neighborhood. She never answered me and it's now been 2 days.

I ordered a snow globe off of eBay; the seller did everything correctly. Then, the West Lafayette post office received my package, which they should have never received because I don't even live there, and the package was then delivered to someone whom they don't even know. It has been over six weeks and the post office could not care less. Now, I am out a rare snow globe.

So, my friend sent me a card with a necklace in it to me for my birthday, which was today actually. When I pulled it out of the mail, it was in the bag that damaged mail comes in. I go the card, I got the letter. But I didn't get the necklace.

I don't know what to do or who to contact about this, but I would like to know what happened if possible. The envelope has a huge hole in the right bottom corner of it, so I assumed it either ripped or was opened cause my friend isn't careless.

About three months ago, I noticed that I wasn't receiving any mail so I called my local post office to inform them. They told me that they were going to take action regarding the situation. Then, I decided to call the main office after two weeks because nobody called me back. I explained everything and kept calling to follow up about three times but again, nobody ever called me back. I had to find out by my own that somebody made a change of address and I am afraid that they stole my identity. I am very upset at the post office because they did not do something right away when I notified them.

I moved here in 1999. On a consistent basis our mail never reaches our home, gets put in our neighbors mail box, or our neighbors mail comes here, or our mail goes to a neighbor's house and they might bring it here or leave it on our front poach or it gets "returned to sender address unknown". We have had a dedicated fax for years, largely because of this! We have called USPS, filled out online reports, gone in person and reported this several times throughout this last year, and many, many times over the years.

We have made phone calls to the main post office, and made various reports such as these. We have been told each time that the problem has or will be fixed. At the end of September the lady at the East County Office personally told my daughter and I, that it had been fixed, and it wasn't. We went in a couple of more times and she told us again that it had been fixed for real that morning. That was October 27th, 2010! Mail is still being returned to sender or missing or misdeliver?

The person delivering mail in my area is constantly putting the wrong mail in my mailbox. I have seen the mailman pull up to my house and put the mail in the box. By the time I go out to collect the mail, he is gone and everyday he leaves the wrong mail in my box. Sometimes people in the area will drop off the mail to me if they get my mail in error. Sometimes the mail I get is not even in my area. I cannot trust this person to deliver my mail.

I do not get bills on time and sometimes get late fees attached to mail I have not gotten. I have packages I have paid for that I never got. I have medications that got lost.

My daughter and I have had problems with our mail since we moved here in 1999. On a consistent basis, our mail never reaches our home, gets put in our neighbors mail box, or our neighbors mail and gets put on our front porch or gets returned to sender address unknown! We have had a dedicated fax for years, largely because of this!

We have called, filled out online reports, gone in person and reported this several times throughout this last year, and many many times over the years. As well as made phone calls to the main post office, and made various reports such as these. We have been told each time that the problem has or will be fixed. At the end of September, the lady at the East County Office personally told my daughter and I, that it had been fixed, and it wasn't.

We went in a couple of more times and she told us again that it had been fixed for real that morning. That was October 27th, 2010! Mail is still being returned to sender or missing or misdelivered?

Pending Foreclosure of home that my daughter and I have been living in for 11 years, and loss of equity. Loss of or delay in being awarded social security benefits, and therefore currently paying $946.00 a month for COBRA (paying COBRA for 13+ years now - I started in 1997 and I have the records to prove that). The cost of PO boxes, extra time, gas and money to get my mail. Having to make calls and "chase" my mail down, to simply find out what I owe. It has cost me lots of stress, time and money! There are lots of things I have not done that I might have done, if I could have received my mail consistently at my mail box.

I ordered a product online and to my surprise, got a key in my box for the package compartment. The key provided did not work for the compartment, so I returned it in the outgoing mail. The next day, I received the key once again. This time, I left a note saying the key did not work, and returned it again. I never heard back after that. It has been almost 2 months, and I still have not received my package. I have called multiple times, get hung up on and when I do talk to someone, they all blame someone else.

I finally was able to meet the postman and he says he never saw a package, doesn't know where the key is, and that it must be the postmaster's fault. And here I am, 2 months later, without my package, and no cooperation from USPS Titusville. So am I just out of luck, or is there something else I can do? I've filed a police report, not knowing any other options. I called 1-800-USPS and they also say that there's nothing that they can do for me.

I am so upset. I live in a gated community. I have a totally fenced-in yard with a front gate that is never locked. There is a walkway about 100 feet long to my front door. The carrier always leaves my packages by the gate on the inside and never attempts to open the gate and walk to the front door. I have had packages ruined from being in the rain or sprinkler system because I had no idea they were there.

One time, I was out of town and it sat there saturated with water for 5 days. Now I am expecting silver delivered, worth $5k. He scotch taped a notice to my fence on the inside on October 15, and I would have never found except I put my hand there when I opened the gate. I was home and he never even rang the doorbell. I asked for a re-delivery, and he drove by on October 18. I saw the truck. He turned in that, he left a notice, no one home and now I have to go to the post office.

I was in the front yard when he drove by, and he never even stopped. I have complained several times and nothing seems to change. This is very frustrating. I don't understand. He is either lazy or stupid. I don't usually go to the front yard area as my garage is attached to the back of the house and that is my main entry.

I ordered a textbook for approximately $100.00 from Amazon. It was delivered to me on August 24. I gave it back to the postman (it was placed by me in his hands because it was too big for my mailbox) because I refused delivery of it. The book has not been received by the seller and when tracked, it is in Atlanta, GA since August 31. I have called the 800 number for the post office after contacting Amazon and the seller for a refund. The post office was contacted a few times without me documenting it then I started documenting it. I have contacted them on October 2 and was given a case number. I was told I would be contacted in two days.

I contacted them again on October 7 and talked to a man who set up another case number and was told in two days I would be contacted. I called on October 13 and talked to Lisa. She said they were still working on it and that I would be contacted in two days. On October 18, I spoke to Rosa who told me two days again. I want to know where my book is and I need my money for the book. I think even by stage coach my book should have been delivered. Two days and two case numbers later, I still wait.

I ordered some fuel injectors from the Injector Warehouse in Hemingway, SC. My tracking number is **. I paid for them with my Visa card. And a $250.00 payment was charged by Stuckey Brothers Par Hemingway, SC on Sept. 27. After 3 weeks of not receiving them, I phoned and was told they were in the Hemingway post office waiting to be scanned. They arrived there on Sept. 28 at 4:25 p.m. I phoned the post office. They told me they didn't have them and can't track them once they leave their premises.

After running up a sizeable long distance phone bill to the Injector Warehouse and the USPS, I can't get any help with this matter. I was told when I ordered them that they would be shipped by either UPS or FedEx. How they ended up at the Hemingway USPS, I don't know. Any help that I can receive would be appreciated. Thank you.

I sent out 8 packages from the Peavine station in Reno via regular mail and none have been delivered and it has been over 2 weeks since they were mailed. All were marked fragile glass beads enclosed, or springs enclosed, or links enclosed. When I contact the 800 number for the postal service, they take my information, say they will call back and I don't hear from them, and these packages still have not been delivered. I have every receipt for every package that I have shipped out since I have been on *** and this last batch of stuff is the worst problem yet.

I sent a package to my parents at a personal care home. The package was returned with "Attempted not known." I spoke with someone at the Allentown office of USPS, Tina ***. She said she was sorry and I should resend it at no cost. I resent it with delivery confirmation. I had checked with several people to make sure the mailing address was correct and they all confirmed that I had the correct address.

The package was attempted again and a note was left. I called 800 Ask USPS to inquire about it because they facility is open 24/7 and there is always someone to receive a package. I then talked with the customer service dept. of USPS and they said it would be redelivered the next day. Again, now the package is being sent back, "Address not known." I had confirmed this address with the supervisor of that postal location and she said there was no reason why it should not have been delivered because I had the correct address. I am out the money and I am frustrated because this is the one way I can let my family know I care about them by sending notes and gifts and they are not being delivered by the post office.

On 10/12, I received a note in the mailbox that our car is blocking the mailbox and to move it. Stated they need 15 feet on either side of the mailbox left clear. We moved our vehicle. Next day another car was parked in front of the house next door, blocking the mailbox. We had outgoing mail and the mail was not picked up or delivered. Today I spoke with our mail carrier and she told me she does not deliver the mail if a vehicle is blocking the mailbox.

We do not have control over the public street and it should not be within her control to withhold our mail. Cars can be parked on the street for 72 hours. The curb is not painted or marked in anyway. As of today, every mailbox is blocked with garbage cans and 3 blocked with vehicles that have spider webs and weeds growing under them. Also, we do not have mailboxes you can drive up to. Every mailbox requires the mail carrier to step out of their vehicle. I have lived here for 19 years and have had 2 such "notices" in my mailbox. We do not make a habit of parking on the street and prefer the front of our own house is clear, yet we have no control over a public street.

The tracking Number is**. According to the courier and the USPS, the parcel left Lahore, Pakistan on 28 Sept. 2010. There the trail ends. The courier gave us the flight number and time of its supposed landing at JFK. It never arrived.

I was sent a mail through USPS by the Indian consulate office in San Francisco (with mail tracking number **). It had my daughter's old and renewed passport along with US visa. The mail was never received (not at least by us), but in the mail tracking it shows delivered on September 16, 2010. Now I have to apply afresh, everythingthe visas and all.

I was sent a mail through USPS by the Indian consulate office in San Francisco (with mail tracking no. **). It had my daughter's old and renewed passport (along with US visa). The mail was never received (not at least by us), but in the mail tracking, it shows it was delivered on the 16th.

Mail has been being sent back off and on for a month. The issue was fixed for a brief time, but continues. The post office had me fill out the same form 4 times. No result. No changes. Some packages are not returned to sender and are "held" by the post office and not sent back (for budget reasons). When I went to the post office to try and acquire a package, I was told I'd need a form to get it which was put in my mailbox. Since my mail keeps being undelivered, there is no form.

I've had to have have numerous packages sent and re-sent. I'd say 1/15 things sent to me arrives. All sent to same name and address. No idea what the hell is going on. Can't get it resolved. Post office will not help me beyond filling out the same form, which I did several times.

I ordered items from Eddie Bauer. I always track items purchased online. The package was shipped on 10/5/2010 and was expected to arrive at my residence on 10/09/2010. The arrival date fell on a Saturday. The shipping was standard mail. As I tracked the shipping, the order switched from being delivered by FedEx. USPS was to deliver the package. The mail truck was visible from my window. So, I went down to retrieve my package.

When I reached the mailboxes (which by the way is located in a high traffic area, right off the laundry room), nothing was there. I was able to catch up with the mail carrier outside and inquired about my package. The carrier said she left it on top of the mailboxes on the ledge. I told her nothing was there and asked her to come inside and see for herself. She proceeded to tell me that "they" told her to leave residents' packages out an exposed manner. That did not sit well with me.

When we got to the mailboxes, she said that she placed the package there, and again "they" told her to leave packages there, which is completely out in the open for anyone who wanted to walk off with it. I asked for her name and she wrote it down on a "Delivery Notice/Reminder" receipt. USPS told me that they were not liable for the package, even though the carrier used no sound discretion by leaving my package out in plain view only to be stolen. And it was stolen in a matter of minutes! I was told by USPS that the only option I had was to file a complaint to the postmaster, which I did. I was given a confirmation number and was told that at the end of its investigation, I would be contacted of their findings.

I live in subsidized income and am a disabled person. I take medications daily. I got no satisfaction from USPS and my order from Eddie Bauer was stolen. I just cannot get past the fact that a mail carrier would leave a consumers' package out in such an exposed manner. A package with the company's name and log splashed across it! I feel helpless that USPS was so cold and uncaring about what had happened to me. I feel that there will be no justice for me.

Nothing. I even sent certified mail to the Postmaster Chicago, Postmaster General US V.P. of Customer Relations US and some other V.P. I called the above number and spoke to Mike. I called the Deming N.M. Post office and spoke to Daniel (from which I mailed item # 13071910000060253646 which was insured). Unfortunately not for the amount of value of the coins contained within as I did not realize at the time how much they were worth $5000 or more. I called the Norwood Park Illinois PO also. I have contacted everyone that I can think of. I got one form letter back from the certified letters (4) that I sent to the big wigs and it told me to call the xxx-xxx-xxxx number, which of course I had told them in my letter that I had already done. I am heartbroken over this loss and disgusted at the response from the USPS. I believe that the box was stolen.

The coins were left to me by my father who passed away on Aug. 21st of this year. I went to New Mexico and mailed back the coins. Three of the four insured priority packages made it. The one with all the silver coins did not. I only insured it for $50. My father's friend told me that the coins were probably worth around $5000. Please help me get my coins back.

I purchased a used 1998 Ford Contour from the United States Postal Service on 10/05/2010. The vehicle has significant problems (including problems with the engine and the transmission) that were not disclosed prior to purchase. As I drove the vehicle home on the day of purchase, the car exhibited obvious problems (such as shaking and jerking movements). On 10/07/2010, I brought the car in to a Ford dealership, and the mechanics confirmed that the vehicle has multiple problems with the engine and transmission. The seller of the vehicle offered no solution to the problem.

I have had the same post office box for five years, yet USPS keeps sending about half of my mails back to the sender with a "box abandoned" sticker on it. It is not our local post office because they have been great. The problem seems to be at other large sorting places, namely Omaha and Denver. My husband had been dealing with heart problems and we have seen numerous doctors and had numerous tests. We now have medical bills in collection because USPS kept returning them to sender as "box abandoned!"

What a pain. How do I fix this? I have regularly complained to our local Post Office and the Post Master clicks around on his computer and assures me it's all fixed. I was in there a month ago to complain; he said it's been fixed. Today, we get a call from a credit agency for medical bills being returned as "box abandoned." I am at my wit's end!

I sent a 3 oz. gold piece to a buyer in Pennsylvania and I have the purchase and shipping records to prove it. My mistake is that I didn't put insurance since I have sent lots of gold and other items with no problems. The package was a flat rate envelope that is usually there in three days. The tracking records show that it to went to the delivery bag of the mail person on the third day but was delivered on the 10th day when my buyer signed for it. After he signed for it, which canceled the insurance if i had any, the gold piece then went missing. The fact it disappeared in the mail person's bag for a week before delivery is proof enough to me of a foul play.

I have all the records printed to prove it. I got a hold of consumer affairs for the postal service and they basically don't care. He has sent out an email to ask the places to look for the item in case it fell out! This item was stolen. Where are the mail police? If it was there in three days and no piece, then maybe--but what happened for a week? I just emailed him to post that I will pay a $500 recovery reward for the piece. This is not fair.

Unless I get help, I will pay people to go there and post fliers with a high bounty for the reward that leads to the arrest of this postal employee--unless the piece is not found and the reason for its disappearance, besides insurance, is for damage and not blatant theft. Now, I have more pieces to sell in the future and there is no way to ship them to him. There is a thief who is delivering mails and no one will step up to do anything about it. This is a federal institution, can I call the FBI?

I have a delivery that was left with this post office on Oct 5, 2010 at 9:46 by UPS. I had to call today at 4:00 to see if they had it. The answer was, "Yeah, it's on the shelf up there." I'm confused as to what to do, so I ask. Answer, "Well, the carrier wasn't comfortable leaving it on the porch." I was home all day and no one came to the door. They are supposed to deliver tomorrow. I have not trust that his will happen.

Please get this post office some help in management. The clerks act like they are doing a favor when you go to mail a package. I also have an account with Stamps.com that I will probably close. I ordered supplies and I had to go in to the counter to pick them up. Again, after I called to find out where they were. They will not put my deliveries in a locker even though I pay for a post office box. They always say they are too big. The supplies I ordered were in an envelope. They definitely would have fit in a locker. This negates the reason to use an online service, doesn't it? Lonnie is not a good manager and mostly has a bad attitude when you have to deal with him. Thank you.

This started back in 2009 when I moved to an apartment with my fiance. I moved from a different city but the apartment we moved into was no more than 1 mile from his previous address. He didn't even move out of his zip code! For about 6 months, he would receive mail at both his new and old addresses and I would receive mail at the apartment, then suddenly there was no more mail for either us. I called the postmaster at our location and she gave us some excuse about our mail got stuck in a change of address loop and was going in circles getting stickers for forwarding but never actually making it out of the vacuum and getting delivered.

After I called the first time, our mail was finally delivered, a big stack of bills/letters/notifications from the last six months. My God, what would we do without the internet. Everything went okay for a while until the mail started showing up at his parents house again and not the apartment. I called again and they told me his correct address was his old one and they have no record of him moving to the new apartment. We had lived in the apartment for about 8 months at this time. By this time, I had checked the "paperless" box for every bank/credit account and bill. Unfortunately, things like car insurance and replacement debit/credit cards still come through the mail. I pay my insurance policy online and then they send me my permanent insurance cards. Luckily, Progressive keeps track of every piece of correspondence going in or coming out. Progressive Insurance tried to send me my insurance cards eight times, I never received a single one.

Finally, sometime after that policy had lapsed and I was starting a new one, the cards came, just in time for them to be expired. I was appalled since I had nothing coming in the mail. I was no longer concerned with mail delivery until we got Netflix. The first 3 DVDs were delivered when Netflix told us they would. The next DVDs we received were delivered a week late and the packaging was torn open.

Needless to say, "someone", i.e. the postal carrier, had been taking my etflix movies home, watching them, then delivering them to me. And now, just this last week, I requested new cards be sent to us since we had opened a new credit card account in light of someone making attempts to steal our identities. A confirmation was sent on 9/23/10 saying the cards would be there in 7 business days. On 10/6/2010, I received an e-mail saying the mail had been "returned to sender", no one was living at this address. When did my postal carrier make the determination whether I live in my apartment or not?

I called the same exact postmaster that I had been dealing with this past year and she said to me she has no record of them ever delivering mail to me, Tiffany, and that my fiance's address was still his old one. Why after a year and four months, is this issue not resolved? The postmaster continued to tell me that apartments were increasingly difficult to deliver because postal carriers don't have time to actually look at what they're putting in the box and also, since they have so many problems at our particular location that I should move to a different apartment building. Is the government going to subsidize me to pay $300 more a month for an apartment so the post office has an "easier" time delivering my mail? I have had it. I hope the post office crashes and burns. I want everyone there to lose their job. They want to be paid for doing nothing; their mistakes are our faults and they have no accountability or responsibility to us, the public.

Now the forward has been lifted and all my mail goes back to sender. The companies that receive it back change my address to the forwarding address. I have letters from the USPS to give to the billing companies but I am being fined, charged with late fees, account closures, loss of terms due to late payments, interest fees and so on. The postmaster says there is no reason this should be happening and there is nothing he can do. I changed most of my accounts to send my mail to my home but some of the accounts send checks and I don't receive them. It's been 4 years of this mess! I have also contacted the forwarded post office (Rocky Point) and they did nothing to help.

Sometime around 2006, a previous business, which is North Shore Building something or other, was doing business at my building address. It had moved and placed a forwarding address with the USPS. Since then, everything that starts with North Shore gets forwarded including my mail which is North Shore Coatings. Now, the forward has been lifted and all my mail goes back to the senders. The companies that received it back changed my address to the forwarding address. I have letters from the USPS to give to the billing companies but I am being fined, charged with late fees, account closures, loss of terms due to late payments, interest fees and so on. The postmaster says there is no reason this should be happening and there is nothing he can do. I changed most of my accounts to send my mail to my home but some of the accounts sent checks and I didn't receive them. It has now been four years of this mess! I have also contacted the forwarded post office which is at Rocky Point and they did nothing to help.

I own a business outside of the country and there have been several occasions, too many in fact, that the slow mail delivery service in the United States has cost me business. First of all, the average person is not aware that international mail, especially from this country, Senegal, is right across the water from NY. The flight time is about 8 or 9 hours and all international mail bags are put, free of charge to the country of origin, on the first flight going to the destination country.

This is a uniform Geneva Convention protocol and is followed by every country on earth, regardless of size or amount of delivery. If there's mail to go out, once you pay at your local post office, it's shipped to wherever you need it to go, by plane and in our case, it arrives that evening. Basically it's free express service to the US. When it's turned over to US Customs, this is where the system breaks down, and then to the USPS, any thought of 'express' goes out the window.

Years past, before the Patriot Act I will ad, I could ship an item Friday afternoon here in Africa (Senegal) and it would arrive in my favorite customer Patty's mailbox in Red Hook, New York, Monday morning! This was years ago and it was great! New York people got their mail first, and it made obvious sense. Port Authority to Red Hook was only a couple of hours away. Now? Patty has discontinued ordering from me because of theft. Now that the postal employees have carte blanche to look inside packages and 'confiscate' them without notification to the sender or receiver, she stopped received most of the items I shipped her altogether. Finally, it got too expensive for her and me, so we sadly ceased our business relationship.

There was no way for me to guarantee delivery. DHL charged over $100 for the same envelope. 10 times what it cost for the items I was shipping. I have another lady now, lives in Buffalo, NY. She ordered 2 drumbags that were shipped Sept. 7. It's been almost a month and she still hasn't received them. Fortunately, I took a photo of the package at the post office and the date is stamped on the bottom: **.

Otherwise, she would think I never sent them. I have started doing this with my packages now because some of my fellow Americans do not believe that there are thieves at the post office or that they simply don't deliver for whatever reason (too much work?). When I tell them to call their local carrier or call JFK, they don't follow up on their own and continue to blame me because it's easier. Until the American citizens who pay for this service through their taxes and user fees rise up and demand that the USPS employees be made personally accountable for their individual jobs, they will continue to steal out of the mail after seeing products that catch their eye under the Patriot Act rules (and selling them on eBay - I heard of a postmaster in a small state that does this EVERY DAY to supplement his income!), not deliver mail they deem unimportant (or very important if they don't like the recipient), out of the way locations or whatever else these individuals do to make their jobs, easier.

I am happy to have found this website with so many examples of non-delivery and I will now be able to send this link to my loyal customers. My honor and business integrity is on the line every time I put an item into the US mail system and 6 times out of 10, they make me look really bad! I would suggest that they put clandestine cameras in all points of entry (Miami - which has been very good for me I have to say, slow, but at least they deliver. It's JFK in NY that's the problem) and fire the thieves immediately! Secondly, put in place a procedure for confiscated items, where the sender and receiver are notified and given the option to explain what the package is if it's unknown and to pay for its return. That way there's accountability. Right now, when I send herbal products (for skin and hair care), they just take it whenever they run out! It's obvious to me that that is what is going on because it's not every single time, it's about once a month I get a package missing.

Third, tracking numbers on international packages need to actually be recorded somewhere! Right now, they aren't. The big lie of the USPS is that they track packages. They don't but will lie and ask for tracking numbers. If the customer provides them, they say it's not a number recognized in their 'system' - there is no system! Again, most Americans don't do the follow up to find this out on their own and it looks like international shippers are lying. We aren't, they are because it makes their job easier not to track outside mail. Keeping up with US mail is hard enough and importers just have to 'trust' them to deliver the packages that we have paid them to deliver.

Fourth, have a separate site for business customers to report missing packages, showing proof of mailing and what the package looks like (like I have above), country of origin and shipping date, so that someone can actually take a look/see. Particularly for international USPS customers who pay into your 'system' but have zero representation in the USPS to help when there's a problem. This is not a difficult thing to do and will streamline the system to avoid the casual theft and incompetence that's getting worse as the cutbacks in service get more severe.

A package recognition program would be easy and cheap, just like fact recognition programs are. We send a (good) picture of our package with the country of origin and date of shipping. The computer simply scans all incoming packages for the couple of days after shipping from that country and hits a match. They can then see if the package is in the dead letter office, pushed to the side because of whatever reason or if it simply 'disappeared'. Of course, we would have to have honest people who will tell the truth about the disappearances to make this work. The probability of cover ups will be high if only to protect their fellow USPS employees. Maybe make it a volunteer project for seasoned citizens so there's no cost to the USPS at all.

Everything is done by computer so it's not labor intensive or difficult and everybody would be happy. Fifth, publish the results and 'name and shame' the most offensive offices that have the largest number of missing packages. Then this nonsense would stop. I know I'm dreaming. Corruption is not a word that gets used much in the US with regard to federal employees, particularly blue collar, but there's a serious problem at our major airports and customs offices that is simply being ignored.

I mailed a document packet addressed to T-Mobile Company in New Mexico to deactivate our account, and they were expecting this document. I put 6 stamps on it and dropped it in an outgoing mailbox. Until now T-Mobile can't deactivate our account because they haven't received the documents yet. If my stamps were not enough, it should be going back to my return address. I'm expecting that my mail reach its destination so we can deactivate our T-Mobile account. Delaying it means we still have to pay T-Mobile even if we don't use the line anymore.

The USPS is supposed to send me a first class mail package today on October 4th, 2010. I have checked the tracking number to see where my package was. At 9:04 am, the package was in Brooklyn. However, the truck never came to my house, or it never bothered to deliver my package. I checked the tracking number when I got home from school. They said that they attempted to deliver the package, and that they left a notice, which is completely false. They never left anything. It is always like that. We need a new mailman.

I purchased a Mo for $30.00 on 8/2/10. I sent it to "Dress Barn" PO box 659704 San Antonio,TX 78265. They never received my payment and charged my account $20.00 more dollars. I went to Uxbridge PO to get a refund on the MO and was told I had to pay an additional $5.30 to make a claim! This is not right as I have my MO receipt which was covered by CASH! I explained this to the postmaster and he could have cared less! I walked out to my car and he came out to ask for the claim receipt back. That is all that mattered to him.

I was charged an additional 20.00 on my "Dress Barn" account. I have since closed the acct and paid in full.(Hopefully this has not impacted my credit!)

I am the front desk clerk at our hotel. The mail carrier had an arrogant attitude towards one of my clerks concerning her personal mail. Even if he doesn't know the clerks, it is not his responsibility to withhold mail from our business. Stating "I'll show you better than I can tell you" is very unprofessional. We have been getting mail since this company has been up and running over 50 years, and this is the first and I hope the last time one of their employees would overstep their boundaries. It is illegal to withhold mail.

Bills of our guests are sent her as well as the company bills and just leaving us the junk mail is unacceptable. Please handle this situation. I would like him to apologize to my employee. She has been on 3-11 for the past 8 years and his comment was not required. They should explain to their employees the policy and procedure of delivering mails. Thank you for your time.

I ordered an audio interface from Amazon. My package/item was never delivered. Upon investigation, the package was delivered according to the tracking information. As this was false, I visited my local post office which should have delivered the item. When confronted, the first postal worker I dealt with said that according to their records, the package was delivered and she could not help me further. I was then directed to speak with her supervisor.

Conversation with her supervisor was short as he seemed not to want to deal with me and he assured me he would speak with the carrier for my area to resolve this issue and call me asap. After waiting 4 days, I had yet to receive a return call. After waiting for days with no response, I contacted the Post office again via phone. The response I received was quite shocking. The shift supervisor informed me that they had delivered the package and since no insurance was added I was out of luck. Now, I have not received my package and the USPS could care less.

The newspaper was brought to the Pine City Post office on 9/22/10 and the customer never received the paper. The customer was: Mary **. The customer contacted us and doesn't want to pay for a newspaper she never received. We do not want to pay postage on a newspaper that was not delivered by the US post office.

I was supposed to receive a package from Amazon that left Denver, CO on 9-20-10. The estimated arrival was 9-23-10. It is now 9-24-10 and I still have not received it. How can it possibly take at least 5 days for a package from Denver to get to Southern CO? I have had this problem before with the local P.O. If it comes into Alamosa (35 miles away) first, it takes 2 days to get here?

In my community, we have a community mail box. Everyone has their own key to their mail that also includes the outgoing mail in under lock and key. Monday Sept. 20th, I place two envelopes in the outgoing mail. Both were bills being send out. Thursday Sept. 24th, late evening, a lady walking her dog found one of my bills on the ground and brought it to me. I was shocked to say the least. Today, I went to the Englewood Post Office to speak to the supervisor, explained to him also showed him my envelope (with my unpaid bill in it). I also said to him, "Now this bill will be late and credit card companies may raise my interest rate." His reply was, "Well, we can't send it overnight. We can't do anything to help you. How do I know you didn't just drop it yourself? Just send it though registered mail." This is terrible. You want our money to mail things but you won't take responsibility.

I mailed my daughters computer to be fixed at City of Industry, CA. It took 15 days to get there and when the product was received, the computer was in pieces on the edge like someone stepped on it. I also noticed other people that have gotten ripped off mailing stuff to City of Industry, CA. Apparently, there is a ring of thieves rifling through mail that we pay for to get delivered not damaged! I am out of pocket for delivery and out of pocket to pay for another laptop.

I mailed a package of Bluerays on 8/25/10. The buyer stopped payment so I did a mail recall on 8/26/10. The package had tracking on it. The package was stopped in New York and was never delivered. It ended up on the Postmasters desk. I spoke with her; she said she had it and was going to scan it and send it back. It arrived back within the week. The only problem was it had been opened, resealed ( no sticker as damaged), and out of 49 Bluerays, 17 were left. The only ones left were the older ones and all the newer ones were gone.There is no way they fell out on their own! How come only the best ones fall out and the older ones were left? They were picked over.

Then I was told by consumer affairs that if they were lost (as in fell out), they would never look for them. They are too small and everything small is thrown out. They only save or look for large items. I have a list and photo of the Bluerays from the listing. I would just like them back I had no insurance on them because the buyer didn't pay for it plus I didn't think the post office would take them. You can clearly see where they re-taped it. How do I get them back?

On August 18th 2010, I placed a hold on my mail until 8/31. On Sept 1st 2010, my family's mail was to be forwarded to my new PO Box located in Oaks, PA. I was told this process could take 7 to 10 days. To date, I have not received any mail. I was told by the Collegeville Post Office Supervisor that it is in the system to be forwarded, and that they no longer handle my mail. I asked her what I should do, and she had no idea! First of all, Collegeville PO should still be receiving my mail, and forwarding it to the PO Box. I'm still trying to figure out what mail/bills I should have received. I know of one credit card statement I have not received, and I hope my payment is received in time.

I mailed one piece of registered mail to Canada on Aug 25, 2010 (#**). However, it isn't delivered till today. My sister missed her appointment with US Immigration and she has to go through a lot of problems at the airport in Canada. This has caused a lot of emotional pain to the whole family.

My daughter moved from CA to NY and I sent 5 packages to arrive in 2 days I was told to her new apt. She had nothing and everything she needed to get settled was in there including a cup, spoon, blanket, etc. I paid extra and was told that I should buy confirmation to track but that packages would be left without having to have someone there. Packages were to arrive on a Thurs. noting should up and when we checked the tracking online it read attempted and note left. No note was ever left.

The super said they'd put boxes by her door and she left a note saying to leave packages there just like another neighbor has. Next day, same thing, no note, no packages. We called the 800 # to check and we were told leaving packages is up to discretion of carrier. Why did they have me pay extra then if they weren't going to deliver? Again, no note left either. I scheduled re-delivery for that Sat. and my daughter was going to be there all day waiting. She was there the entire day and called during the day and no one would give her info. Needless to say the mail never came.

We got notices in our email that attempted to deliver which was a lie! I made a complaint and was to be called and have yet to get that call. The 800 # would not give me the NY post office number and the girl I spoke with Brenda said she put for re-delivery and to leave packages there. We got no notice in email that day and thought packages might be there when she got home from work. No packages, no notices. I was very mad and found which post office in NY it was and phoned and complained. The lady was very rude and said she'd make sure packages were delivered and took my daughters number if there was a problem.

Still no packages! I finally told my daughter to go get them. She had to borrow blankets from a neighbor and a towel! Tuesday 9/14, one week later, she went to post office in am to pick up. Supervisor went out in the lobby, yelled at customers and walked away with the two clerks because people asked for the supervisor to come and help. Over 20 people in line and two clerks. Some people left and I told my daughter do not leave without your stuff. They told her they couldn't find and asked for her #. She said, "No, go look again." An hour and a half later, her packages were found and she got in cab. She missed half day work (new job), paid a cab and went through hell for a week! I paid $205.35 to have these there in two days and one week later and a trip to hell she got them. I want a refund!

I put in for a change of address on August 28, 2010 effective for September 12, 2010. On August 29, 2010, I stopped receiving mail. I have called the USPS customer service number multiple times with no resolution only to be told someone will call me back in two business days. It's now been 3 weeks. My case number is CA103014960. I am currently missing a paycheck and an expense report. My mortgage is past due and I need my paycheck to pay my bills. Please help.

I sent a package to France on January 13th. The package got lost. I called several months to check if the USPS has any news on my shipment, but without any answer. USPS told me I should file a claim, but the paperwork for the claim got also lost in the mail. 3 times I called to ask them to deliver again the paperwork for my claim. Finally, I got the papers. I filed my claim on June 18th. I received the letter with the statement that the postal service of France did not have any record of delivery for my article mailed in January 13th. With the initiative of my follow ups over the past 3 months, today September 13th, I got a notice that your records indicate this package was delivered as addressed. And the USPS International Claims denied my claim. Also, I want a copy of delivery record I have to pay. I have been with this issue for 8 months at this moment. It is not just the 30 dollars of the article and the $23.98 I paid to send secure and insured by registered mail. It is my effort, waiting time, and calls. We overpay for shipment and get a bad service.

On July 30, 2010 I sent a package to my son while he was in Pearl, MS at SMCI Kevin ** is where the package went to. I sent it through the regular mail. Two weeks earlier I had already sent a package to my son about week and a haft before. Two or three days later after i sent the second package my first package came back. On the box it had on it refused delivery and not here wrote on the box. So I called to Pearl, MS to ask why my package had come back. I was told then that my son had been moved to Leakesville ms to another satellite correctional center.

Well I know that my son cannot have any packages were he is now. He had been at that place before. In the mean time I was thinking my second package would come back to me. I checked with our post office several times and the package never had come back to me. So I got on the phone to SMCI in Pearl, MS. I spoke to their postal dept. I was told that they had not received a package for my son, and if it had been they would have sent it back to my returned address.

I have been call there every other day asking where my package is. I have call to the main post office in Pearl, MS I have called to Hattiesburg MS, and the Jackson MS post office where our mail would go when it leaves Jasper County. They do not have the package. I called the Leakesville post off. By chance it may have gone there by mistake. They did not get the package.

I have called again to Pearl, MS they still say they have not gotten my second package, and do not have a record of the first package. I was told that the pearl ms post off still had the package, and they never received my packages. I told them that they had to get my first one for sure, because someone put on the box refused delivery and they wrote not here. The post off did not know my son was not there. Only the correctional center did. As of now I still have not received my package back. I keep checking with our post off, but it still has not come back. I sent the pack on July 30, 2010, and now this is September.

On August 19th, 2010, I went to the post office to send off three items that I sold on eBay. While I was in line, one of the employees told me to go to the automated machine to pay for postage. Even though there was only one person in front of me, I went along with the employee to use it. I sent all packages off in flat rate medium boxes Priority Mail. I always get delivery confirmation when I mail eBay items. Two of the three receipts had "Delivery Confirmation Expected deliver date Saturday August 21." Then it had Label# and the tracking number. The receipt in question had no tracking number. It had the other information such as delivery confirmation paid, expected delivery August 21, etc.

Because I didn't notice the number missing, I didn't write it down on the receipt. All the other packages arrived as promised on that Saturday. I have been to that Post Office three times, before I actually was told anything. They said I accidentally hit that I had the Delivery Confirmation tag, so the machine didn't issue me a number. I would have never had this problem, if I didn't listen to that employee who suggested I use that machine. I have read many accounts online where after bugging the USPS, they were eventually able to track the lost packages. I feel this is the very least they should do for me. I paid for the service but because the package didn't get there, the buyer has filed a claim on me.

I paid the Post Office to have a package delivered from Jacksonville, AR to Milwaukee, Wisconsin, guaranteed delivery by noon on September 1, 2010. The package was not delivered until approximately 4:15 p.m. on September 1, 2010. The recipient texted me at 4:20 p.m. on September 1, 2010 and told me the package had just arrived. I asked her if she signed for it and she said no. She waited at the house for the package until about 1:30 p.m. and it was not there when she left home. The recipient told me that the package was dropped in the mail slot around 4:00 p.m. and her brother saw the deliverer when he/she came up to the house.

The recipient also stated that she checked the tracking number (**) on line at 2:00 and the computer said that it was out for delivery. Also, I had selected that the package could be left at the delivery destination, so no one was required to sign for the package. When I contacted the US Post Office at Little Rock AFB, AR, they told me that their records show the package was delivered at 11:09 a.m. The Postal worker recommended that I contact your office for recourse under the circumstances. The recipient's name is Ms. Eboness **. I swear this statement is true to the best of my knowledge.

I mailed an item priority mail and the clerk said it would arrive on Thursday. The recipient e-mailed me and said it did not arrive today, Thursday. $28 was paid to make sure the item arrived on time for a small box. I cannot find any satisfaction against USPS. Poor service.

I was receiving advertisements and magazines addressed in other names than the ones who lived at my address. I began putting them in the outgoing box in my building. After a few days of doing so, the mail carrier put the magazines and advertisements in a rubber band and circled "current residence" on the addressee portion of the magazines. I again placed it in the outgoing mailbox. After this incident, I noticed I wasn't receiving mail. After over a week, I happened to look into the back of my mailbox and noticed a green plastic cover that said "property of US post office on it". I popped it out of place and left it inside my mailbox. I immediately knew it had to do with the prior incident. I called my local post office the next morning and explained my situation to the person who answered, who happened to be the post carrier's manager.

Within a few hours, she called me back on speaker with my post person and another female employee. I demanded the mail carrier explain why she put the green cover on the back of my mailbox and stopped delivering mail. Her first excuse was that back in April, I left a note asking her to hold my mail because I was going out of town. I told her that was irrelevant because it was already August when this happened and I had received all my mail from then up until a week prior. I then asked her about the magazines and advertisements being put back in my mailbox after I put them in the outgoing mail and I told her it was rude of her to do so. It's my mailbox and if I don't want this being delivered, I have the right to put it in the outgoing mail to which the manager agreed.

She then said she believed that no one lived there which was why it was being put in the outgoing mail, which is ridiculous because if no one lived there, who would have been putting the mail in the outgoing mail? It would have just accumulated in the mailbox. She then said I was rude for doing that. Her manager jumped in and said that she should never speak to a customer like that and they began to argue back and forth. Her manager then said she would take care of the situation from there on. I asked what happened to all my mail that she had refused to deliver for that time frame, she said it has been returned to the sender. This is a huge inconvenience as I had packages being delivered. This is one of the tracking numbers for one of the items which was returned **. I believe she tampered with my mail by refusing to deliver it.

The postal employee basically said that he did not have time to help me retrieve my package. He was completely indifferent and continually stated that he did not understand what I wanted him to do, although I explained thoroughly. The employee would not even take the confirmation number I had to check where the package was. His actions were a complete disregard for their customers and they should really be ashamed of the people they are hiring.

I went to the post office in Hammonton, N.J. on August 19th, 2010 to deliver a resume for a job that was very important to me. Since the application was due August 21st, I bought the express mail package that has guaranteed delivery for the next day. I have my receipt that shows the date that it was accepted and the scheduled date of delivery, which reads August 20th at 3 pm.

On the morning of September 3rd I received a telephone call from the secretary of the superintendent where I applied for the job. She was nice enough to call and let me know that while she saw on my envelope when it was supposed to be delivered, it was not delivered until the morning of September3rd, exactly 2 weeks after it was guaranteed to ship. The secretary who called me told me the mail person who delivered the envelope told her that I did mail the package correctly, but somehow they thought it had been shipped, until they realized it was still lying in the bin at the post office (for two weeks?).

The secretary also went on to tell me that while I was qualified for the job and they liked my resume, it was unfortunate that being they had to fill the position quickly it was too late and someone had already been hired. I am trying to figure out what could have happened. I never thought that the United States Postal Service would have been this unreliable.

I applied for a job using the USPS express mail package. This job was very important to me both financially and to move forward in my career, especially being that at this time in the economy there is not a high demand for jobs in my area. I was informed that while they would have been interested in me getting the job, it was not possible because my express package was received two weeks late. I don't understand what could have happened and I feel that this incident truly cost me this job.

A parcel requiring delivery confirmation left undelivered at door of 3rd floor apartment building where items left are commonly "missing" or meant to be given away. The apartment building has lockers for oversized mail delivery, but weren't used. This is not my first complaint about this practice.

I did a customer recall on a package. The package was in route back to me but has been in the Elk Grove Village plant since August 20th. They scanned the package every day and said it's in route, but the package has not moved. I have filed a complaint with the complaint department and they said the case is still pending. I haven't received any call. They said they would get back to me but I got no answer. I have tracking and signature confirmation on the package also to track the item. I need my package because it has a very large financial value to me. And it would be catastrophic if my package was lost or stolen.

I did a customer recall on a package. The package was in route back to me, but has been in the Elk Grove Village plant since August 20th. They scanned the package everyday and say it's in route, but the package has not moved. I have filed a complaint with the complaint department and they said the case is still pending. I haven't received any call. They said they would get back to me, but there's no answer. I have tracking and signature confirmation on the package to track the item. I need my package because it has a very large financial value to me. And it would be catastrophic if my package was lost or stolen.

I had my nine-year old son run after the mailman to give him my unemployment mail and the mailman was very rude to him. He told my son, "You better run to me because I am not coming to you." He turned around and snatched the mail from him. My son was very upset and I than asked the mailman what his name was. He turned and looked at me with a glare and said, "Fernando." I then called the post office and spoke to Herb about what happened. He told me that he would take care of it.

I then stopped receiving mail. I called the post office after a week of no mail. I spoke to Herb and he informed me that my eight-month chihuahua was out, and they could not deliver the mail that week. This was not true. I told Herb that I would make sure that the puppy was in the house. Two weeks later, I was still not getting mail. I have never received a notice that my mail was stopped. I went to the post office and spoke to another supervisor named Charles and now, he is telling me that I have to get a P.O. box. This is ludicrous. This is not the reason my mail has not been delivered. The mailman has a grudge. Please help.

I sent a priority letter at a cost of $4.90, thinking it would be processed (received) faster, than a 44-cent first class letter. The US Postal Agent informed me that priority mail does not guarantee delivery any faster than 3 to 5 business days. She also stated that delivery period for regular mail is the exact same period of time. Essentially, the post office is saying that mail between two major cities (in my case Alexandria, VA and Chicago, IL) is the same, regardless of the postage you apply. I asked for the agent's ID, because I did not want to be accused of making this up. It would appear that the US Postal office is misrepresenting the service between a priority letter and a regular first class letter. This is more than 10 times the rate of a basic first class letter, with no difference in delivery service. The letter was sent to the bank for deposit. It resulted in late fees for payments linked to the deposit.

I have been trying to start the process of obtaining my passport for two weeks, and I keep getting the run around by the employees. I have complied with everything they told me to do, and today, when I came in ,they flat out told me they were too busy ,and had to get the line down. I asked to speak to the manager, Cathy, who was extremely rude ,and told me I needed to make an appointment for that service.

During a previous unsuccessful trip, I was told by employee Christine, an appointment was not needed, when I specifically asked. I have my trip planned and paid for, but they are making it impossible for me to get my passport, without paying expedited fees. I have been turned down four times in getting my passport application processed at this post office, and I have complied with everything I was told to do.

Due to being stalled so long, I have to find another agency that can process application for me. I'm going to end up paying the $70 expedited fee I was trying to avoid anyway, and pray it comes in time. I no longer have faith in the US postal service. They let me know to my face that the other people waiting in line, was more important than what I needed to do.

Today I visited Mobile postal service in Main Street, Flushing at 10:27 AM to post mail to Italy. I gave the envelope to the postman and asked how much should I pay. But as usual, he murmured in his mouth (the same thing happened last month), which I couldn't understand. I asked him, "Sir, how much did you said." He replied, "Don't you listen, 98 cent I said." I smiled and I said, "You look angry." "Yes, I am," he replied. I said, "What is the problem with you? This is the second time I am coming to you, you behave the same way." He said, "Don't come to me again. I am like this."

When it happened the first time I didn't complaint, but please have notice of this person. If you want to check his behavior, you can send some Chinese guy for any kind of service to him; then you will see his rude behavior towards consumer. Thanks and hope to bring my complaint in record. This kind of service providing can damage US Postal image.

I sell on eBay, so I go to this Post Office about 3 times a week. The postmasters are always rude and mean to customers. These postmasters always have something to say about my packages. My packages were rejected on 8/30/10. I used a flat rate envelope as usual. But the post master said he was not going to take them unless I put my items in another package and paid more money. I had already paid for postage online. I had to drive 8 miles to another post office to mail my packages. I asked the postmaster at the other post office what was wrong with my packages, she said nothing. That she would take the packages for me.

At the Cooleemee Post Office, I feel attacked every time I go there. I feel that it is racism. This small town is mostly white. They do treat others as they want and I'm tired of this behavior. I felt very hurt and helpless, I cried.

On four different occasions, my mortgage company (American Services Company) has claimed that my envelop addressed to their post office box was missing one money order. This money order in each occasion was purchased for $1,000. Also sent in the envelope was the other money order for $141.55. The mortgage company P.O. box is located right here. This time I have made over 75 calls to the above number to be reimbursed for what they told me on August 5, 2010 was declared a lost money order and a check would be sent to me by August 11, 2010. I have not received this check, and I have logged over 50 calls to what the number and agents who answer the phone say is the US Postal Inspector's Office.

Each time I am given another number which ends up being inoperable or leads to the same number above given. I was referred to the Claims Department, the General Accounting Office, and the Consumer Affairs Department, all of which are the same voices and same office location. I have received threats from the Americas Servicing Company agents, but they sound like gang bangers using the foulest language in Spanish. One time on 8/19/10, a fellow in the background was screaming to the caller, "Get her on the phone, my boss is on my back, **".

I have called again Friday, and I was told that I shouldn't have written that letter, because I don't know who they are by a Mrs. **. She told me her name was Beverly ** on August 20, 2010. I am getting foreclosure notices in the mail and delivered to me UPS by the regular mailman (Kim) who delivers in my neighborhood. He wouldn't explain why he was delivering it. I am very afraid for my future mail and the money I need to restore my account. I have all proofs of certified mailings for each of these mortgage payments. Each one was signed and received by a Corbin ** (a stamped signature).

I opened a PO Box in Newton NJ the last week of July. The first week of August 2010, a 'stop mail' was sent and not by me. I am attempting to de-certify a union and find it very upsetting anyone can hold mail. I thought that interfering with mail was a federal offense. I am not sure if I received all my mail.

In the last six months, I have had both cards, which I have sent from the Post Office. The packages were received with no content. In each case, there was money or expensive presents that were never received. The money was for my grandson on his birthday. The package I received today had a sticker on it which said "package received without contents". This was a birthday present from my kids which contained an expensive custom wallet. There used to be good honest people that worked for the Post Office but that apparently has changed. I will never use this service again to send anything of value. I realize packages can be insured against these internal thieves, but that doesn't change the violations. I know it's useless to depend on the Post Office to investigate. We did that the first time with my grandson's money. I hate to think that the economy has made honest men thieves or we are employing thieves at the Post Office. But I don't recall ever having this problem with the Post Office in over 65 years.

Change of address took three weeks to be entered into their system and only after I filed a complaint did the confirmation letters show up! Before filing the first complaint, I spoke with the Cherry Grove section of the North Myrtle Beach, SC USPS. I was informed that they had been sending mail to Florence, SC (next big hub in the system). When I called the 800-ASK-USPS, I was informed they didn't have even one of the ten change of address forms we had turned and entered in the system. About four days later, we received the confirmation letters on the changes of address (four of the ten anyway). We have only received one (1) piece of forwarded mail to date. Then this morning, we received a NetFlix movie addressed to my mother at our previous address. Her name and mine are not the same!

Then I noticed on the forward label that my company name was incorrectly entered into the USPS system. A&T Court Reporting was incorrectly entered as ATT Court Reporting. Then in addition, my better half got a call from his previous employer, who had mailed his paycheck two weeks ago, saying it had been returned to her stamped undeliverable! It had his name, the correct address (no forwarding label required) and it was returned. I have multiple checks due in from attorneys, which I have not received as well. If it was just one small slip-up, I could probably just go on with my life. But this is supposed to be one of the most efficiently run entities in the government (which is saying a lot in this day and time) and so far, nothing has been done correctly on their end.

They do not provide eligible individuals with P.O. boxes with a mail delivery without a fee.

I was tracking my package. It shows it was delivered a week ago, but I didn't receive anything. I was in the office at the time. No postman entered the office so where did he deliver the package? I'm calling my local post office every single day, but they can't find it. I'm thinking of filing a complaint of neglect.

Such consistent disregard for the consumer. Lines stretching out the door and workers sauntering in and out of the back room. The woman who does passports is consistently late. On August 23rd, she was 40 minutes late and we have no recourse but to stay in line and wait. I have previously waited for the passport woman with 2 young children, first to actually show up and then to amble around getting the line moving.

Supplies are not restocked. Help is not available even when I try to help myself. It is an absolutely disgusting way to run a business. I left absolutely furious after having wasted 55 minutes and then I still needed to drive to the River Forest branch where a helpful woman apologized and had me on my way in 10 minutes.

I had a package sent to me from Arkansas that was put in the wrong mailbox on Aug. 18, 2010. It was a collector coin that had a tracking number. Right now I'm out $62.50.

Sent Express Mail on July 24, 2010. The window clerk told me it was guaranteed to be there on Thursday, July 29. Out of curiosity, I asked about the guarantee. He said it was part of some new trade agreement between certain countries that allowed for guarantees on Express Mail to those countries and he joked if it gets there after, I would get a refund. It arrived at its destination on Friday, July 30, 2010, one day after its guarantee. I called the customer service number and the first gentleman I spoke with apologized and said he would send me the proper paperwork. I waited about two weeks and never received the forms, so I called back.

I spoke with a lady and she looked through everything again and told me because it was stuck in customs, that the guarantee did not apply and that I was not entitle to a full refund (or any at all). I went back to the Post Office a couple days later and told the window clerk what happened and he could not believe it. His exact words were, "That's ridiculous. If they are going to say that, then the guarantee is bogus" and that I should contact consumer affairs. I could completely understand if it was an act of god or mother nature, but it is not my fault that the customs department did not do their job properly. A guarantee is just that and there were no conditions mentioned that would nullify the guarantee. I have heard of many complaints about the USPS, but never had that many problems, but this is something I just don't think makes any sense or is fair. Thank you for your time and any help you can provide.

I am currently stationed in Kuwait. I have been deployed for my third time. I bought 4 blankets, very nice, very cool mink and some designer blankets from the mall in Kuwait city. And I found some real nice coach and D&G purses for a good deal, so I bought all this stuff for 500$ American. You can't buy this in the states for this cheap. I sent a box with the 4 blankets and 2 purses thru the USPS on post. My WIFE got a piece of the box with the insurance card and inventory sheet. However, this wasn't a box that you could cut open without taking time. It was a military Tuff box, hard plastic box. How does that just break apart, with a lock on it? And my wife gets the paper cardboard. they actually sent just that to her.

So now, I have nothing to give her for our anniversary and the USPS can't find any track of it. Amazing. It got to states. It landed in Atlanta GA. It's gone amazing. How much money do you think the worker will make when he/she sells my stuff I bought my wife? Thank you USPS for serving us who defend America. Risk my life, lose my family time to be over here in Iraq/Kuwait, so you can charge me 60 to send and loose 500$ worth of stuff. I put the insurance at 300 cause. I didn't think I had to worry about my military stuff box being broken apart to get robbed. So thanks again USPS for stealing from the troops you pieces of [garbage]. Lost 500 worth of nice stuff, I cannot buy again. Ruined my wife's and my 5 year anniversary and also have given her and I the run around. Stuff is gone thin air.

This led to further thought about the matter, and I remember what seemingly led to the problems. When our carrier changed to him, we started getting other people's mail regularly. For about a year, I just delivered it to my neighbors - even a box that had to go to someone about 2-3 miles away! (Their name and address were not similar in any way, we had to look them up on Google and they were suspicious and then very thankful.)

After that, I refused to deliver anymore mail for him. I simply put the mail back in the box and put the flag up. Shortly thereafter the problems began with, first, leaving the mailbox door open and, next, actually yanking the mailbox door off the mailbox and leaving it on the ground. (The last time, yesterday, there was a new credit card in my mailbox, inviting all to shop on my dime starting with my mailbox.)

I gave all the additional information earlier and won't repeat it all, but I did feel that this additional insight into why might be helpful. I appreciate anything you can do to address this problem so I can go back to not thinking about my mailman.

My complaint is this. My husband operates a sole proprietorship machine shop, which office, we run out of our house. We have had more problems in receiving his payment checks. Sometimes they come, sometimes they don't. Most recently, we had a check sent Aug.7 from Texas to NC. It was stamped "undeliverable at this address" and sent back to our customer in Texas. We had to PAY $31.77 to have our check FedEx-ed to us so we would be sure that we would get it. We have made our local post office aware more than once that we receive mail at our residence for a family and a business. They just cannot seem to get this right!

I mail my house payment every month, same day. Some months the mortgage company gets it, some months they don't. There is no rhyme or reason to this. This is completely and utterly unacceptable! It is these peoples' jobs to deliver and pick up our mail correctly and on a timely basis! If most of America did their jobs like the USPS does theirs, this would be a terrible place to live!

Our post office has no mail carriers. The town population is 1800. People who live inside the city limits have to pay for a PO box $24 a year while residents outside the city limits receive a free PO Box. There are many towns of smaller size that have mail carrier service.

I am writing this complaint about the letter carrier in my neighborhood. Since we've moved in (there are 4 of us) our mail carrier has been extremely rude and poor at her job. One of my roommates was sitting in the living room with the door open and the screen closed. As our letter carrier walked up our steps, he heard her grumble "God, these people are so tacky."

We live in a craftsmen home that does not have a mailbox, but instead a slot that says "Mail" off to the left of the door. It seemed trivial at first, but our mail person would fold our mail in half and leave it sticking out of the slot. Not only did this result in damaged mail and folded magazines, but it left our mail outside the house and not secure. We left her a note asking her to "Please push our mail completely through the slot". Again my roommate was sitting in the living room and as she came with our mail, she grumbled, "It doesn't fit!" and left our mail folded in half and hanging out of the slot.

After she left, my roommate walked outside and noted that she stuffed all of our mail (including a couple magazines) into the slot all at once. He also noted that each individual piece of mail fit perfectly through the slot (had she tried to put them in one at a time). In an attempt to make things easier for our letter carrier, we took the basket from inside and placed it outside with a bright colored note that said "for large mail". It was decorated with different colored smiley faces. We still receive our mail folded and hanging out of the mail slot. I don't know why our letter carrier has such hostility toward us. I plan on going to the post office in person and filing a formal complaint. I feel that she is blatantly inconsiderate and I do not trust her with my mail.

I placed an order with a company in California. I opted for USPS express mail delivery. It took 6 and a half days to receive. As usual I get the runaround from USPS.They could car less about the $22 I spent for this service. If all reality I would have received in same time frame if I used regular mail. This is totally unacceptable. I will never use express mail with USPS again! They don't care and don't do what they claim. USPS is a joke! PS. This is their delivery date. 6 days. Package was not lost. They just treated it like regular mail. To me, that's fraud!

I sent a time-sensitive item via USPS Express mail, signature waived, to Denton, Texas. The item attempted to be delivered, but the postal service left a letter requiring a signature. The address was not a PO Box The item will not meet the time requirement. I won't be able to go to college until 2011. Now I won't have a place to live, my education halted and $13.65 wasted.

For the last two years that I have lived in my house, I have had nothing but problems with the postal service. The postal carrier walks around the neighborhood delivering mail with her shirt half untucked and misbuttoned. When she drives her truck through the neighborhood, she is talking on her cell phone, not paying attention to what she is doing. I have to report netflix movies missing frequently, only to have the DVDs arrive a week later, opened and taped up. On several occasions, I have left mail in the box, with the flag up, only to return home after work to find that my outgoing mail is still in the box with the mail that was delivered that day. On one occasion, I filled out some time sensitive, unemployment documents and left them in the mailbox with the flag up. When I returned home later that night, the mail was still in the box and the flag was still up.

Whenever I call to get some kind of resolution, the person answering the phone states that someone will call me back. I never hear anything back. A little over a week ago, I mailed two items. One was a check for my garbage service, the other was an envelope of pictures. The check went to a different part of the metro area where I live and has not yet been delivered, causing my service to be interrupted. The pictures went to Iowa and I was told by the person who stamped the pictures that they would have been delivered two days ago. Because my postal carrier frequently leaves my outgoing mail in the box, I have had my garbage pick up service interrupted, I was denied unemployment for failing to return the documents requested. The unemployment documents not being picked up caused me several weeks of headaches dealing the unemployment appeals process.

On Monday 8/02/2010, the mail carrier rang the door bell. When I went to the door and said one moment, so that I could open the door, he left the brown certified letter slip in the box and walked away. I stepped out onto the porch to see if I could catch him. He continued to walk away. He only came back after completing the entire street and crossing over to the other side. He handed me a pen. I signed the paper. I complained while doing it since this is the third time that he has left something in my box without waiting to see if I am home. Then, I requested my letter. He took the letter and put it behind his back and refused to hand me the letter. When I reached for the letter, he bargained with me to give him the pen first or I do not get my letter. When I handed him the pen, he jabbed the point of the pen into my hand.

I called the post office that day to complain and they did not respond. I called the post office several days later to follow up. I was told I could speak to someone in tort, but they refused to tell me how to fill out a complaint. When I called the supervisor and spoke to him, once again, I was told there was no form that could be completed. This morning that same mailman delivered my mail although he physically injured me.

My concern is that some of the neighborhood postal boxes(cluster boxes? ) are rusting. They could use re-painting so as to save us taxpayers from having to buy new ones because of neglect. Please send out an inspector to note those mail boxes that need attention. The reason I am writing this missive is because the our post office said that I should contact postal maintenance to tell them of my concern, but the latter said I have to go back to the post office and have them initiate the request for work to be done. Sounds like typical bureauc**p to me.

I'm writing in regard to a postal service issue that happened about two weeks ago. I was vacationing in Atlanta, GA and my aunt sent a priority envelope containing a train ticket for me to return home. She sent it on July 23, 2010 hoping that I receive it on Tuesday, July 27, 2010. It didn't go as planned and due to the delay of the ticket, I couldn't travel back on time and paid $150 more to travel back by bus instead. To make matters worse, I lost a day of pay from my employer and was charge 10% for not using my train ticket. I tried to take up the matter with the post office, but they're giving me the runaround. Then I tried to contact customer service and the same results followed. Now I'm turning to you because I heard good reviews of this service fighting for fair justice.I appreciate you taking the time out to read my e-mail because I need your help since communication has fail elsewhere. Once again thank you.

The USPS has been forwarding mails to a family member that has been removed from a family residence due to an order of protection. Some of the mails forwarded belonged to the 97-year old woman that was being abused and the abuser was receiving her mails by mistake. Also, my wife's deceased father's mail was being wrongfully forwarded to this same defendant/abuser even though my wife is the executrix to his estate and the only person legally allowed receiving his mails.

My wife was assaulted by this abuser and also has an order of protection against the very same person. The people at this Queen's Village Post Office have not done their job properly and act like we are bothering them when we try to rectify this problem. This is an ongoing chronic problem. My wife is responsible for managing the estate and the mail is an important part of the information gathering process so that the estate can be properly handled. Also, the 97-year old protected person should not have had her personal mail sent to her abuser. The USPS doesn't even act like they care.

I am from India. My sister send me "Rakhi" for festival using normal postal delivery from India. Today I got the cover, which was opened in my mailbox. I understood for security reason they open the cover, but material was not there in the cover. I got my cover empty. I would like to know for why they do not close the cover once they've opened it for security reason. They should pack it once all the checking is done. Even if there is problem with the materials in the cover, they should write some note on the cover why they should remove materials from the cover. If you have any answer or questions, please reply to my email address.

I went to the PO this afternoon about 6:45PM. The pick-up window was closed. I knocked and after a couple of minutes a guy opened the window. I was told politely that the office is closed and that I should come next day between 7:30AM and 5:0PM. I explained that I leave early as I have to be in my office by 9:00AM. Then I've been questioned where do I live and when exactly do I leave my home and where I work so that he can prove that I have enough time to come at 7:30 and pick-up the package. I don't have a car and if I pick-up the package I have to go back home to leave the package and then go to my office.

My job is not the kind of job I can be late. I asked the guy if I could pick-up the package since I was already there at the PO. I was told that if I would have been a nice guy he might have given me the package. But because I'm not a nice guy he's not going to give me any package (that's because he proved that I have plenty of time to come early next morning). While he was talking to me he was smiling to some other USPS employee in the same office (I didn't see the face). I told him that he is kidding me and then he closed the window right in front of me. I tried make him explain what exactly he meant by being nice. Then I left angry and I told him that this is a rude behavior. I also told him that I'm going to report this to his supervisor Joe. He didn't care. Some girl, scared, opened the window to see what's going on. What's going on?

At the Post Office in West Palm Beach FL, I have a PO Box. I receive my medication from the VA at this PO Box. I have had several upon several problems with the management and staff regarding my medication. I have written letters, called, and begged the staff. This is the problem. My insulin comes in boxes marked refrigerate upon arrival. The insulin does not fit in my regular size box. I work late hours. I have begged the staff and management to please put my insulin in a mail locker for customers mail packages so that I can retrieve it right away when I get off work late at night. My other packages can sit on the shelf until the weekend, that is okay. The insulin needs to get directly to my refrigerator. I have begged them, written letters, called to no avail. My packages sit on their shelf and melt time and again.

This particular incident I am writing you about is regarding two packages of insulin that arrived at the post office mentioned above on 7/31 and were not delivered to me until 8/6. No notices were put in to my box, no call, no nothing. There is no explainable reason why my insulin sat on their shelf and melted for 7 days. I have written them letters and begged at the service counter. I have been sassed by a young lady at the counter and ignored by the management. This has got to stop, please.

The story begins with my father-in-law needing some of his prescriptions filled. He was unable to do on Wednesday because of a state law that requires an original prescription to be in hand before someone from out of state can have their prescription filled. So, my father-in-law called his pharmacist in Maryland to get the process started. He has his pharmacist overnight the medicines to my apartment with a guaranteed delivery by 3 pm today. 3 pm rolled around and there was no sign of a postal employee. I was about to check the office at my apartment complex before I thought to check my mailbox again. I went to the mailbox and found a slip that states "sorry we've missed you". How can this be when there has been an adult awake at all times in my apartment? The employee didn't even make an attempt to knock on our door. You can see my apartment from the street! You can even see my apartment from the mailboxes!

I drove my father-in-law to the post office to pick up his package, and here the frustration begins. My father-in-law told the desk clerk he was guaranteed a delivery by 3 pm. The response he got was, "You never waived the signature." My father-in-law has a right to be ** at this point and started to yell at the clerk. The clerk rolled his eyes and went to the back to see if the package was even here. The clerk came back and simply said it was not there. Before my father-in-law completely flipped someone higher on the food chain, he came up front and told my father-in-law to go check with information.

My father-in-law put his foot down and said, "You go check, you're with the postal service!" Someone even higher up on the food chain heard the yelling and made a call. This person said, "Well the person, the carrier isn't back yet and he didn't know when he would be back." Everyone who knows me knows it takes an incredible amount to make me lose my temper. I piped in and told this guy, "You better call him and tell him to get back now!" He could clearly see we were both near our boiling points so he asked us to move into a side lobby.

We walked over there and it took a few minutes for a supervisor to slowly walk up to the window. My father-in-law started to tell the supervisor about the situation about how the carrier didn't even try to deliver the package as promised, and how desperately he needed his pain medication. I piped in again and said, "You can see my apartment from the street, and you can see my apartment from the mailboxes! There is no excuse for his (the mail carrier) laziness!" You could tell by the look on the supervisor's face that he did not care in the least bit. I almost lost it at that point. The supervisor could probably read my body language and said, "We'll see what we can do."

A couple of minutes later, a lady brought the package from the back and asked my father-in-law to sign and print his name on the card we got in the mailbox. My father-in-law was shaking at this point because he was in so much pain. My father-in-law signed his name and gave the card back. This lady asked him, "Sir, can you also print your name?" Prompting this reply from my father-in-law, "Are you kidding me?!" I told my father-in-law to go sit down before he got even more upset. He was shaking with pain because he has been without much needed pain medicines for two days. The postal employees fumbled with this scanning machine for over 5 minutes trying to get it work.

My father-in-law shouted, "Can I have my medicine now?" He also included a few colorful words which I will exclude. The supervisor told my father-in-law he "understood" why he was upset and he needed to stop cussing. My father-in-law managed to keep quiet after the woefully pitiful attempt to calm him down. The manager finally handed me the package with a look of contempt on his face. I bet he was thinking, "Who are these people who have the audacity to demand that I do my job?"

This is the good enough for government work attitude that I get increasingly sick and tired of! They can blame congress all they want, but it's no wonder they continue to go billions deeper into debt. My father-in-law sat there shaking in pain, and the postal employees could clearly see his pain. They couldn't care less and took their sweet time fumbling with this scanning device. My father-in-law was on the verge of tears. He was hurt so badly. He would never admit this to me, but I could tell he felt humiliated looking like he did in front of me.

We are a county government office. Today when we picked up our mail at the post office, we had a sticky note on our mail that stated that we would owe 20 cents extra from now on if we mailed any envelopes with a metal clasp! We called the post office. The woman who answered the phone didn't even know when the law (or if any) took effect. Shouldn't this be made public knowledge prior to enforcing this law? We have boxes and boxes of envelopes with metal clasps! Our county doesn't have money to buy new envelopes. The county board is currently talking about layoffs because we are so broke. We would like to know when this law came into effect.

I moved to the current address above in December of 2009. It is now August. I have only received a few pieces of mail. I have a Comed account for my lights, People's Gas account for my heat and a Comcast internet account. I should be receiving monthly bills from all utility companies. I have only received 2 light bills, no Comcast bill, and no People's Gas bill. I have called as well as visited the local post office to complain about non delivery of my mail. I spoke with 2 different supervisors there but to no avail. I was told I would receive a phone call the next day and did not. Not to mention the mail from friend's relatives or any other business mails I may have been expecting.

I have been testing for various different law enforcement agencies. These particular jobs test and hire once a year. I have been told that letters of acceptance or letters scheduling me for further testing with these police departments have been returned to their office. Applications for school that have been sent out to my home never arrived. The point is, when I miss these responses from possible employment, because of the work field i'm applying to, I will have to wait an entire year before I can reapply. The Cook county sheriff merit board, the most important job prospect to me, has been attempting to contact me via mail and the letters they have sent to my home never arrived. Letters from the Department of Veteran's Affairs never arrived to update me on my disability claim.

A direct complaint to USPS actually has been made (see it below) but resulted in a letter stating their clear intention to continue business as usual, evidenced by the fact that the same mailman unlocked the swimming pool gate with his key again yesterday (Saturday) but left it open, which risks the lives of children who might enter and drown, and is a violation of local law. As he passed me on his way out he belched loudly. Here is what I am saying in greater detail (the complaint recently submitted directly to USPS online):

On June 11, 2010 hold mail was requested by me to end June 16, 2010, and I arranged to be at home all day on June 16, 2010 to receive the volume of mail expected to exceed the capacity of my mailbox. The day before, when I returned home from travel, staff in the apartment complex office knew I had been gone because the mail carrier had told them of the hold mail. On June 16, 2010 at about 1:45 p.m. as I left my apartment I saw the regular mail carrier for my address driving away from the mail box cluster where my mailbox is located but when I opened it there was no mail at all.

The mail carrier was at the next cluster and when I walked to that one and asked him where my hold mail was he reached to his left without needing to look, picked up a folded 8 X 11 printed sheet, removed 4 pieces of mail from the fold, and handed it to me. He kept the sheet of paper and didn't mention my hold mail but when I did he said "You got a lot of mail!" His tone of voice, facial expression, and body language conveyed annoyance and resentment.

I replied that I stayed home to receive all that mail and asked him why he didn't bring it but he refused to answer. About 15 minutes later I was at the recreation center of the apartment complex when I saw the same mail carrier with a large quantity of mail under his arm open the locked swimming pool gate with a key attached to a chain with all of his other keys, then unlock the recreation room door with that key and enter. There was no one in the room and it is not the address for any postal customer. He emerged several minutes later and left the way he came in, again with his own key unlocking the pool gate to exit. The key is not needed to access any mailbox on the property or to access the path to any mailbox, including the apartment manager office.

This complaint, for which there photographic evidence of the mail carrier at the recreation center with a large quantity of mail, seeks an end to willful misconduct by this USPS employee who: Violated postal rules by knowingly and deliberately failing to deliver hold mail after the hold ended. He knew all about the volume of mail which had accumulated and there were no events or conditions preventing delivery of the mail. Violated postal rules by knowingly and deliberately confiscating mail in his possession in the USPS vehicle instead of delivering it to my mailbox, handing it over to me in person only after I asked for it. Again, there were no events or conditions preventing delivery of the mail.

Violated postal rules by requesting and keeping under color of authority as a mail carrier a key to access private property which is not the home or business address of a postal customer. Violated postal rules by carrying mail into a building which is not the home or business address of a postal customer. Violated postal rules by telling an unauthorized third party when my mail was on hold, a violation of the federal Privacy Act. "The value of the swimming pool as one of the amenities which I used to enjoy by paying rent for the apartment where it is located has been severely diminished because of the mailman whose very presence there is distressing.

The week after the events described above, in which the mail carrier saw me photographing him engaged in misconduct, the same mail carrier entered the gated and locked areas again and used his camera to photograph me seated next to the pool, accompanied by his verbal taunts. Clearly, one reason FedEx and United Parcel Service are beating USPS is that they don't coddle employees who engage in such sociopathic frolics. The water meter reader doesn't roam about the gated and locked swimming pool and recreation room. Neither do United Parcel Service or FedEx drivers. Millions of employees all over the planet do their jobs every day without disturbing their customers at their homes in order to perform their bodily functions.

The Local Duty Inspector in Tucson, Arizona has received my complaint about this mail carrier misconduct but after several weeks the U.S. Postal Inspection Service division in Phoenix has done nothing but write an initial letter stating that I "...will only be contacted if additional information is needed", plus a final letter stating that it is imperative for the mailman to use the recreation center, and falsely claiming that he needs a key to that area in order to deliver mail to the office. First of all, there are no doors or gates hindering public access to the office door from outside the property. Second, there is a mail slot in the wall next to the office door, as well as a locked large parcel mailbox exterior to and a couple of feet from the office.

Recognize that this mailman is fabricating reasons to justify the superfluous fringe benefit of having his own key to the swimming pool because he has an obsessive ulterior motive. He is clinging tenaciously to ongoing opportunities to ogle girls and women in swimsuits, a fetish he can indulge in almost every month of the year here in the Sonoran desert. This is even more alarming given his documented history of bringing his camera to the pool and photographing people there. The value of the swimming pool as one of the amenities which I used to enjoy by paying rent for the apartment where it is located has been severely diminished because of the mailman whose very presence there is distressing.

I live in a rural community in Kansas where I get mail delivery from a rural carrier. I recently received a letter from the postmaster of Eudora, Ks. advising me that if I did not contain my dog I would cease to receive my mail. I'll admit, my dog does not like strangers, and has bitten an uninvited stranger who trespassed on my property. I have a "No trespassing, beware of Dog" sign at the end of my driveway. My mailbox is mounted on a pole along the roadside, following the specific measurements and location set forth by the USPS. The carrier is not required to exit his vehicle to make delivery and when the carrier pulls up to delivery my mail, his vehicle window is approximately ten inches from the mailbox door. My dog, a 30 pound Brittney Spaniel, is not able to jump up and bite the carrier thru his mini-van window.

When I stated this in a conversation to the Eudora Post Master, her reply was "they can do it". She suggested moving my mailbox to someone else's property, That's ludicrous! I have had conversations with the carrier in the past where I instructed him to never exit his vehicle to leave packages and to just leave me a notice and I will come to the post office to retrieve it, but still he will pull up to my house and make his attempt. I've even seen him mace my dog through the window of his vehicle, which is fine with me but unnecessary if he would just honor my request to not put himself in harms way. I believe I have done all that is required by me.

My animal does not leave my property and only goes to the roadside. My question is, what are the the laws governing the USPS concerning delivery if you are following the mailbox placement guidelines? What are my options besides cowering down? I believe I've done whats necessary to keep the carrier safe just short of keeping my animal penned up at all times. That's why I moved to the country. I am a Deputy Sheriff in this county. I am expected to exit the safety of my patrol vehicle at all times regardless of the hazards, which they are not. So, needless to say, I lack sympathy. Thank you for your time.

I am complaining on behalf of my mother who lives in another state (WV). The rural carrier will not deliver her mail if she puts a mailbox up near her driveway because she said it is too close to a curve. She insists on delivering her mail about 40 yards down the road at another driveway at a vacant lot. My mother is 87 years old and is almost deaf and cannot hear cars. She has to walk down the road to get her mail. I have asked the postmaster to show me where to put a new box and he said it is up to the carrier.

When I asked the carrier to show me, she said the postmaster needed to come out and show me. Thus far, we cannot get anyone to come out to her residence. All of the suggestions that I made to the carrier were met with "I don't think I can do it that way". So is there no resource except for my elderly mother to keep walking down the road to get her mail? It is very treacherous in the winter with the snow and ice. Nothing has been done thus far. I cannot get anyone out here to show me where to put up a box and they told her the present mailbox needs to be upgraded. I will not put a new box up 40 yards down the road because the mail delivery person doesn't want to stop there. I think they are supposed to have lights on their cars to get the attention of other drivers but this delivery person has none.

I have been having trouble with my soon to be spouse taking my mail. There is a restraining order in effect, and I put my mail on vacation hold till I got my checks I was waiting on. I went into the post office to get my mail. As I was standing there, I overheard the following conversation between Jeff & Annette in the lobby full of customers. Annette: "Yeah, he came in today. Sharon says he is the nice one, she is the not nice one" Jeff: "well she was having trouble with her mail so I helped her by holding for a few days" Annette: "well that will end tomorrow" I was next in line, I knew they were talking about me, my husband and our mail carrier Sharon. Annette waived me over as I was next in line. I stated yew, I was here to get my mail stated my address, advised I knew she had been talking about me loud enough for me to hear. She had quite the look of shock on her face when I mentioned my address. She hastily retrieved my mail.

I asked for the manager she was it. I advised her that what I overheard was un-necessary, here say and unacceptable to be discussing gossip about a client in the lobby of the post office where everyone could overhear including myself. She agreed with my statement and apologized. I then stated I wanted to have my box re-keyed now, as I am still having problems with my mail delivery as my husband has the key and will take my mail as he has done in the past. She told me that would be $30 and referred me over to Jeff. Jeff helped me with the key change, confirmed what I overheard was a conversation about me and my problem apologized and advised me that the mail delivery would resume.

I thanked him for the help. Told him I was very upset at overhearing their conversation so openly discussed in the lobby full of customers. I asked him to provide Annette's full name, her manager's name. I fully intend to proceed to complain to the postmaster on Monday. I also fear my spouse will have all mail forwarded so I now need to get a PO Box. It is extremely disheartening that this occurs in a federal building no less in front of customers. Gossip, here say and insulting words coming from someone who knows nothing about you or your situation, talking about someone that just happens to be standing in line. Was that luck or misfortune I am not sure. Regardless, I am disgusted.

Our longtime carrier of 20 years, Tommy **, was the kindest, most courteous and friendly man, and bent over backwards. If he saw a problem, he was kind enough to let you know to correct it before taking any kind of action and was never rude about it. He has retired six months ago and it has been hell ever since. The USPS should be completely shut down and restarted with new, properly sensitivity-trained, positive employees. They've been repeatedly skipping houses and refusing to deliver due to occasional or unpreventable blockage to the street mailbox (i.e. lawn service, other deliveries, lack of parking space, etc. ). It is a very tight cul de sac with limited to no parking in the street without blocking a mailbox or fire hydrant.

We live in SW Arlington in a small, six-house cul de sac. I just turned 50 and have been disabled for years with a progressive neuromuscular disease. I am a lifetime Arlington resident. Funny, they still walk the mail in central Arlington, but claim our area to be a rural route and "they don't have to get out of their truck if they choose not to"!

Funny, I thought we lived in the middle of Arlington, too, but they call it a rural route to get around the standard. Our cul de sac is tight, so there is very little room for any cars parking in front of homes, and mind you, this is a nice neighborhood by Martin High School. Our yard is pie-shaped, as two other neighbors' are (easily viewed on Google Earth). Therefore, basically in the front, there is only a driveway that is maybe 10 feet, the mailbox, maybe 12 to 15 inches, and then the next driveway. In my case, there is also a fire hydrant 10 feet from mailbox.

I have literally measured my housekeeper parking in front of the fire hydrant (illegal number 1) and she has been more than 10 feet from the mailbox rule, and the carrier will still skip our house. I had a new bathroom remodeled two months ago, and had a construction truck/trailer in front (nowhere else to park), and she skipped for several days with no warning, no courtesy - she just drove on by. I chased her down one time when I saw her.

I just had major back surgery last week, waiting on equipment, other deliveries, and particularly, medicine. We were skipped again because my husband's truck battery went dead when he pulled out of the drive and had to take my car to get me from the hospital. Not to mention delivery of durable medical equipment. Yesterday was the last straw: the FedEx truck and Schwan's arrived at my house at the exact time, parked right in front, of course. There was no mail, and I was expecting medicine. They are running two routes, apparently, which is not my problem.

When it first started and I didn't know what was going on, and was concerned over my mail, I called the Melear Station in Arlington to speak to the director (postmaster?). When I spoke to Betsy (who was just transferred here from New York), I told her my address, and she immediately went into a hateful, mean tone and was downright rude and ugly to me, telling me they can do what they want. I explained how respectful we are but "things happen," and also tried to explain the layout of our cul de sac.

She said, "Too bad - not our problem." Then when I asked why she was being so rude and not helpful, she stated "I don't have time to sit here and tell you all the USPS rules and regulations." She also told me they don't have to be corteous and provide any type of notice of problems. I ended telling her that they had no customer service. She was rude and the carrier was just downright lazy!

I am going to put a sign in my yard for my neighbors to see. However, several are having the same problems, and I have a call to Saul ** and Becky ** to get this brought out into the open. I've experienced undue stress, lack of receiving medicines on time, discourtesy, the insecurity of whether or not I will even get my mail, receive wrong mail, or have my neighbors receive my mail. They have no human courtesy or customer service. They're lazy, rude, and just make it clear that they don't care what you think.

I have had a very difficult time getting our business mail, especially insurance and patient checks, as well as bills. My patients call after they have sent payment and their checks or credit card info never makes it to me. I have complained but to no avail. I changed my address to a PO box and they lost my request. I had to fill it out again. These are public servants that do not care about our mail. Are they throwing it away? Our cash flow is suffering because of this and patients are angry when they send us payment and we are still sending invoices.

I am a courier and I'm responsible for the the delivery of Metered Mail to the post Office for: KEB NY Financial located at Park Avenue- 14th Floor. The Bank request that I get a receipt from Post Office when I drop-off the Certified Letters. After normal business hours, I must deliver the letters to the former GPO Bldg located between 32nd & 33rd Sts on Ninth Ave in NYC. I ask the Clerk for printed receipt for the Certified Letters. The Clerk refuses to scan the letters and issued a receipt stating that they are not required give me a receipt for metered mail. Then, the Clerk leaves the window to bring their supervisor over. The supervisor gives me the same sorry excuse about not being required to issue me the receipt that the Banking institution needs for their records.

Postal Workers are civil servants and should do everything possible to provide the best possible service to their customers. Denial of said receipt presents a serious problem for the Bank since many of these letters contain payments of taxes. They need an actual receipt containing the Date and Time the letter was posted, as proof Tax payment remittance. I am sick and tired of being denied the services I am entitled to as Postal Service customer.

If I were to to walk with unstamped certified letters, the Clerk would scan the Certified Letter Receipt and printout the metered postage and issue me a receipt. Here's what I don't understand, the Bank attaches the metered postage with full postage due with fees & attached receipts. They've already done most of the work. I believe the Postal Service are required to provide the customer w/ a scan and issuance of a printed receipt of the transaction.

I have moved from here since then to **. Throughout the years of living there, all cash that was sent to us from grandparents for our new baby never arrived. The money was needed for our baby.

Around the week of July 6, I filed a complaint with my local post office about a piece of mail my brother had sent my daughter around the week of June 14 containing a birthday card and check. Knowing my brother would not miss his niece's birthday, we assumed the piece had been lost or stolen and I complained about mail delivery to the post office. Over the past eleven years, we have had repeated problems with misdelivery or non-delivery and these complaints are on file. We continue to randomly get mail for another address and have random pieces of our mail missing.

My first complaint in July went unanswered so I logged a second complaint when members of my daughter's soccer team said they had mailed me checks for team fees and I had not received them. At this point, I got a call back "voicemail" and the supervisor, Crystal, dismissed the problem stating they had a piece of mail from my brother and he'd obviously not mailed it at the time he claimed. (FYI, to date, I have still not received two mailed checks from those team parents!)

The item the supervisor referenced was not the original piece of mail. It was an invitation to his daughter's first birthday party. When I received that piece of mail, there was a form stapled to it stating the case was closed and dismissing it as an error on my brother's part not the postal service. Again, this was not the original piece of mail I'd complained about. I contacted the supervisor again and logged the complaint again. At this time, I also stated my irritation that the USPS was so quick to dismiss any consumer complaint as user error and not take responsibility for any mistakes the USPS was making. I was assured the problems would be corrected.

On July 27, I received a piece of mail from my brother with a post it note on it with a hand written note. On that note, there was a Bible listing and a very snippy comment about how this was my brother's mistake not the post office's. In addition, there was a highlighted area where whomever wrote it used my daughter's name and called my brother her "silly uncle". I was taken aback by the familiarity of this tone and even more surprised when I opened the piece of sealed mail to find those exact words written in my sister in law's handwriting. Obviously whoever wrote that note at the post office had either opened or read my mail to have quoted it and highlighted the quote. The exact quote is as follows and a copy is enclosed:

"FRONT: Matthew 5: 43-48 Incompetent? Really! Katie--your silly uncle did this. It just came back! Like I said, it wasn't on our end, it was on your end! BACK Situation / case # --Resolved!"

I went to the local post office file a complaint and spoke with another supervisor, Nadia ***. I was told she'd look into it. I did not hear back so I called the post office and spoke with Mr. ***, the general manager and he said he'd conduct a 'thorough' investigation and call me back. He called back less than an hour later and said no one in their facility did this and suggested it was vandals or a neighbor. There is no way anyone but someone at the post office would have done this because it specifically references my complaint and directly quoted something that was inside the sealed envelope sent to me. The general manager at the PO has closed this case and basically told me to call the police, which I did but it's out of their jurisdiction. They'd just refer it back to the PO.

The note mentioned my daughter by name which alarms me and the Bible reference is about being someone's 'enemy' which I take as a direct threat against my safety and that of my family. No physical damage but we are worried for our safety based on the bible reference that whomever wrote this note considers me an 'enemy.'

I have an ongoing problem of continuous late mail. I called my local post office at 1485 Howard Rd, Rochester, NY 14624-9998. I spoke with a Vince there but to no avail. I felt he was somewhat flippant with me and he stated that there is no set times for mail delivery. He went as far as to say it would be okay if it came as late as 7:00 pm. This guy Vince should not be answering the phone. He also suggested that I might get a P.O Box that would cost me $30.00 every 6 months and a lot of the people I get mail from won't deliver to a PO box. I told Vince I had spoke with customer service. Vince says that they don't really know what they're talking about because they're sub-contracted and that they don't work for the post office.

When I spoke with the customer service people, I specifically requested numerous times to speak to the postmaster in my area. What ended up happening is Vince calls me from the Westgate office, the same Vince but his attitude has changed. I spoke with customer service again and explained how I had requested to speak with the postmaster numerous times on my previous call. At this time, they suggested that I contact consumer affairs and assigned a case number for this (**). I told them I didn't have long distance, and they were going to have consumer affairs call me. They eventually called me, but basically told me the same story so I have no solution to an ongoing late mail. My complaint is the fact that my mail comes late every day and this person Vince at the Westgate office seems to think its okay.

On May 2, 2010, my son's estranged father passed away. I had heard through the grapevine from people who attended the ceremony that his employer offered some type of Life Insurance. I emailed his employer, thinking perhaps he might have named his two children as beneficiary (as I would). His employer's rep emailed me back and was not very nice (all caps) and gave me the name of the insurance company, but I was still uncertain how to contact them. About this time in mid-May, I was not receiving mail and made a complaint to USPS. I had a different insurance claim going on and was waiting for a check in the mail and did not receive it. I called my insurance company and they said I should have received it within 2 days because it was issued from the local insurance office.

After several calls to USPS, it was determined that my mail was put on hold. I went and picked up my mail and found my mail was put on hold with a forged signature. I was told to contact the local law enforcement. About the same time, a different co-worker from my ex's employment contacted me via email and gave me a name of an insurance rep that handles the life insurance where he worked. I contacted them and found perhaps, I was originally named as beneficiary and a life insurance change form was submitted naming another as beneficiary after his death! I placed a claim and there will be a court date. Then I remembered from past conversations with acquaintances of his father's fiancee's family that her mother was believed to be an employee of our local postal branch. Coincidence?

Will the court date be served by mail or a court appointed process server? Am I getting all my mail? It seems to me the circumstances of the mail hold might have benefited some person(s) wanting a financial gain. Not only my address was changed, but that of my sons. I even went and put in a postal change form to a PO Box and supposedly, that change form was lost but then submitted about 2 weeks after it was submitted. I contacted the USPS inspector and to this date, I have no reply. I think USPS humored me to cover up their lack of following policy, the address change form was not even filled out by a receiving postal worker. I am very angry and still not sure if I am getting all my mail!

I paid 29 dollars for an express package from IL to SD. It was guaranteed delivered today at noon. It never showed up and when I called the post office, they are rude and I just get told to talk to this person and that person but no one knows where my package is apparently. It never showed up today, the day it's supposed to be delivered at all. Today is Saturday and now, I'm told if it does show, it won't be delivered till Monday afternoon at the earliest. This is totally unacceptable. I think if it does show up later tonight, it should be delivered on Sunday; they are the ones who messed it up. I am very upset and in tears about this whole matter. No one can even tell me where it is. I mean, what did I pay 29 dollars for? I don't ever want to use them for mail again. I don't even want my regular mail through them. I don't want another cent of money to go to them.

I sell on eBay and I use the post office to mail my items and I have been doing this for years. I always use priority mail with delivery confirmation and insurance and in the past 15 years of mailing, I have never had to file a claim.

Well, in May, I sent a package to my regular customer and when he received the package, the items were missing and had been replaced with 23 copies of the change of address forms and when he contacted me, he told me this and told me that the package also had USPS Priority Postal tape on the box as this seemed funny to me as I closed my boxes with clear tape and the only people that can get USPS priority tape are the workers!

He contacted the post office and they stated to file a claim so when I contact the post office, they said that a claim needs to be filed by the sender and that I should have the original mailing box along with the form ps-1000. I filed online the ps-1000 while I was waiting for the box back from my customer and when I received the box, I took it to the post office where I mailed the box and had them inspect the box, fill out the ps-2856, and let the postal employee check my documents. They suggested mailing all of the documents along with the original shipping box so that they will have it in St. Louis, so I did and I used USPS priority mailing envelope with a delivery confirmation slip and it arrived in two days. When I checked online to see what had happened in 4 to 5days, they stated that they never received the envelope even after I told them the delivery confirmation number, so they closed the claim.

I mailed another set of documents and they said that they never received the form ps-2856 that I mailed, so I had the postal employees send a copy and I sent another copy. They still said that they never received even now that I mailed it with a delivery confirmation to the address they provided.

I looked online the next day and found out that they reopened the case, approved the claim and that next day, they cut a check (Friday) so I was happy that they finally helped me but when Monday came along, I looked online to see what was going on and the online site at www.usps.com claims part said that the item was denied, claim closed and a letter was mailed.

To this day, I haven't received the letter. I called them and while they admit they have the documents, box and originally agree to the claim they stated that they changed their minds because I didn't take the shipping box to the post office at destination and let them see the box as they have first say in seeing the box. As I have learned, they pay less than 30% of their claims as the postal employees in the Claims Department get paid bonuses based on how much money they save on claims.

I am at a loss for words and I no longer use the post office for anything. Something should be done. As I see, I am not the only one to get ripped off! I am sure that they are laughing about this and every case they deny. I hope they know that this affects everybody including their jobs as this might be why their company is losing money as people start to use other sources to mail their items. So I never want to hear another postal employee say, "they are cutting our hours, cutting our pay, closing offices, cutting our benefits, cutting our retirement," I hope it happens to all of the postal employees that deserve it but not the ones that don't.

This has resulted in me no longer selling anything online. $25,000.00 a year on sales down the drain. I lost $2,250.00 on this item plus another $100.00 for the shipping, telephone, faxes and copies supplied. It is now hard for me to trust any mailing companies. I have paid thousands of dollars over the years in insurance fees at the post office thinking that I was covered, but now I know it was just a scam.

The USP has had a contract with two different people, in Jamaica Beach, over the 10 years I have been here. The first time the USP closed the contractor down, I lost me remainder of my box rent. Shame on them. I got a box at the second place and now on the 24 July 2010, they are going to close this one down. The boxes themselves belong to USP. The USP said they would move the box some 30 miles round trip from here. I just want my half year of rent back. If I let them get away with it a second time, shame on me. Can I take the US Post office to small claims? Roger said the USP was a private company!

I represent a business that had a P.O. box at the Atlanta, Northridge postal station for over 10 years. I was traveling out of town for business and was unable to access the mail box. So I had an associate with our company do so. Upon my arrival, I was informed that the box was locked. They had changed the lock, without any notice to me.

When I went to the station, after waiting in line for 30 minutes, the supervisor stated I had not paid the box fee. Well the box invoice was in the box. She gave it to me and said it would be a $15.00 fee for something I never received. Today, July 21, 2010, I called the Post Master, Mr. Melvin **, he explained that this was their rules. And that I should call their Consumer Affairs Department at this number 404-765-7702, which doesn't work.

After this experience, being with the post station for over 10 years and never having a problem like this, I will never do business here again or have a P.O. box elsewhere. They don't know what the word "customer" means. All they know is sort and select!

The postmasters at this location are telling a buyer that I sent a package which that I am trying to keep items that they bought. This is very unprofessional and wrong, they have nothing to do with my sale transaction except to ship my item, but they are giving opinions to buyers, that are wrong.

A relative sent me a package from Jasper, TX on June 28th 2010, with a postage of $15.90 and an insurance costing $2.25.

On July 6th, I spoke with Mike on the phone asking about the package that was addressed to my old address, where we wished it to be sent. He told me that July 3rd was marked by the carrier as undeliverable. I continued asking questions to see why it was undeliverable, and he let out loud sighs as if I was a bother. He sounded like he did not want to deal with my pleas of receiving my package.

I called the same Crossroads Post Office in Bellevue, Washington, the following day and spoke with a different supervisor -- a woman with an accent whose long name began with a P. She explained to me that Mike is known by many to come across as rude, but she says she believes he's a nice guy. P then offered to help me with the package that I was expecting. She looked up the tracking number ** and told me that their regular carrier, Ray, was on vacation when it was delivered. The package was in the hands of his fill-in carrier.

She said that the fill-in marked the package as undeliverable, but couldn't understand why. She said she'd find out if the fill-in carrier had erroneously marked it as undeliverable. (Side note: we had moved to a new address, but our request for a change of address to USPS was not in effect until July 4th according to Mike and P, so it should have arrived at our old address).

The package ended up arriving at our new home, where we didn't want it to arrive. Our wish was for it to be sent to our old house. Instead, it arrived at our new address on July 9th. Because the package had been sent to our new address, USPS made us pay the extra postage. We paid the extra $18.15 to receive a package that already had postage and was insured by the sender.

My mother has lived in the same house in Lafayette for 46 years. On June 20th, she had a major house fire. We put a hold on her mail until we could sort out everything and find her a new, temporary housing situation with a new mail address. She receives a lot of mail every day with magazines, etc. After the first week, she went by to pick up all the mail that was held. She explained her situation and the people that helped her were very helpful and thoughtful.

The following week, I went with her to pick up the mail. We still don't have a place for her and she is staying at the Embassy Suites. After a few minutes, Danny ** came to help us. We asked for her mail. He left, and came back almost to the door at one point with a little handful of mail and then turned around. After another 4 to 5 minutes, he finally came back and handed us the mail. We explained the situation and asked that it continues to be held until we find a forwarding address. I think he said, 4-5 times, "A vacation hold is only for vacation." He would remove the hold and the mail would be delivered to the burnt up house. He came across to my mom and me as very rude and extremely unhelpful and I was shocked when I asked to speak to a supervisor to have him tell me he was the manager.

My mother has only very pleasant relationships with her mailman and other employees of the Postal Service over her years in Lafayette. It's too bad that the management team cannot develop those same relationships with their customers. Maybe he needs a customer service in service.

I live in a manufactured home park that once had a mail drop, due to a conflict of interest with the management. The job of distributing the mail was then removed to another location in the park, with pigeon-hole lockbox for a postal person to distribute the mail. The Post Office manager from the Northeast Station was not happy to do the extra work of assigning a carrier to allocate mail in the mailroom at the park. Before, all they had to do was drop off a bag, but now it's who is going to get stuck with actually handling the job the right way.

Now for the problem, we don't get our mail or get the wrong mail all the time and it is even worse when the regular mail person is on vacation. After many complaints, they agreed to have two people deliver for quality control but that did not last for long and we were back to the same old. My solution would be to make this a house to house delivery area like out in the real world, then they could think of the good old days when they could stay out of the rain and sort out mail. I think that we should petition for something better that works, and as president of the Residents Association at least have someone from the association watch over the delivery of our sacred mail.

Ten day notices was not delivered causing all sorts of legal issues, invitations not received and missing out on family and friend's invitations and news, not to mention, the late charges that our wonderful utilities and credit card companies love to do.

I sold a textbook on Amazon for $147.99. The item was shipped priority mail in order for the buyer to receive the item within minimal time. As with all items I have sold and shipped in the past, I purchased a confirmation/tracking number for the package in question. The purchaser stated that the book was never received. After filing a claim with Amazon, the purchaser was refunded their money at my expense. Normally, the track-your-package feature on the USPS website will state "delivered, [date], [time], and [address]". However, in this instance, the final message states the following: "Out for Delivery or Available at PO Box, May 17, 2010, 8:25 am, Roanoke, VA 24017". It is followed by "Delivery status not updated as of May 17, 2010, 10:25 pm".

My reasoning for the post office being at fault is the following: I purchased a confirmation number for the sole purpose to track the package and know when and where it was delivered. Records show that the post office in question received the package and sent it out for delivery. However, there is no update for this delivery. As a result, I was found responsible for the cost of the item. Had the post office properly followed the procedure, the item would be accounted for and properly located. This is the precise reason that I purchased the confirmation of the package, to avoid such an incident. Because of their negligence, I am not only out $147.99, but I am also out $11.99 shipping, the price of confirmation, and the book in question.

I contacted the central post office telephone number. After giving me a confirmation number (**), they instructed me that I would be contacted within the next three business days. After not receiving a response for more than a week, I contacted them again. I was forwarded to the post office in question that is on record as having received the package. I contacted this post office and spoke to a gentleman that stated he was unable to locate the package, but would look into the situation later that day and contact me with what he found. After another week of not receiving a response, I became furious and again called the central post office with my complaint. I was finally able to speak to a supervisor named Amber, employee number **. I explained my situation and she told me they were not liable. And if I wanted compensation, my only option is to 'change federal law'. This cost me approximately $315 (the refund, the book, the shipping and handling).

This post office continually mis-routes my mail. I have been living at the above address for 3 years now and my address clearly shows the correct address in the window, however this post office puts a yellow sticker on the envelope and sends my mail to x Walnut St. in Great Falls, SC and I have never lived there before.

This happens on more occasions than I can count and has not been corrected even though I have complained about it to them. This post office routed my bank statement which clearly had my correct address on it to **, SC and the person living at this house called me to tell me he had my bank information. This is unacceptable and could cost me dearly because now they know exactly how much is in my bank account and my SS# and could possibly try to open up new credit cards or purchase something in my name. I have put a 3 month fraud alert on my account but should not have to do this because the post office cannot seem to deliver my mail to the correct address.

I received a notice in my mailbox on July 9 that I had received a letter that I had to pick up from the post office. I went into the post office the following day and the staff was rude and could not find my letter.

I went back two days later, on Monday, but again they couldn't find my letter and told me they could not find it without the package slip (despite having done this routinely in the past). I went to my apartment and returned 5 minutes later, at 6:01 PM.

Outside the post office, a postal worker named Dwight rudely told me that they had closed and I would have to come back another time. After showing him that the backside of the package slip said I could pick up the package until 7pm, he dismissively sent me away.

I am writing to advise that my mail is not being delivered in a timely manner. On numerous occasions, my mail has been delivered to our neighbor's homes. I receive mail every week from a company where the mail is shipped from Connecticut. As of late, I have not received this mail. I have spoken to my local postal service and they have advised me that every piece of mail has been delivered. In my opinion, this is total incompetent service by the US Postal Service. The service that is received is not worth the cost of postage. I have made numerous complaints to my local post office with services not being improved at all.

I am constantly getting mail for my next door neighbor at #80. Every time I call to complain, they tell me at my regular carrier was not on and that it was a substitute and they will talk with her. Yesterday, I received 12 pieces of mail for my neighbor. I would like to know where our mail is! Once, our mail was being held for a week with my other neighbors who was on vacation. Does the substitute know how to read?

I previously filed a complaint regarding my new mail carrier whose name happens to be Lisa. My mail at that time was being thrown and flyer stuffed in the mailbox. Since that complaint, I have noticed the packages not to be flung on the stoop but properly placed in the mail box. Also, the flyers to be placed in the mailbox properly. The postmaster for the Bridgeview office located on 100th Place called me, but since the mail seemed to be delivered better I did not call him back.

A couple of days ago, I received flyers for store advertisements, sales, etc. In the flap of the first page for a "food for less" flyer there was vulgar drawing of a "dick" as well as vulgar language written in black magic marker. I am in law enforcement and am with 100 % certainty this mail carrier is responsible for defacing federal property. In 17 years, I have never received defaced mail. I have however received mail reeking with the odor of marijuana. I reported that incident to the postmaster of the 100th Place Bridgeview location. However, I was told that the mail carrier that delivered the mail that day could not be drug tested as the federal government does not do that. My brother is a federal agent and I think he does get tested. I am growing increasingly annoyed with this stupidity and in addition to disciplinary action against the current mail carrier and I am asking for a change in my mail carrier.

I am trying feverishly to get this problem resolved in a dignified, professional manner. Be advised I am not discarding another approach. Being in law enforcement I cannot be intimidated, nor am I going to fall victim to the childish antics of another. I will step up and be a not so nice, politically correct, nor any other type of reasonable person. I am keeping the paper and plan to visit the postmaster Tuesday morning.

I have contacted the post office and postal inspector's office on several occasions to resolve the issue. My local post office has not begun holding my mail in retaliation. I am in the middle of a foreclosure negotiation with my bank and am not receiving correspondance from the bank or from my attorney/negotiator. This could cost me ten's of thousand of dollars if not received and responded to in a timely manner.

regards

The post office in Fernley Nevada is a nightmare!!~~! Never in forty years had I ever had a problem with recieving the correct mail until moving to Fernley Nevada!?! My hobby should include delivering the wrong packages that end up in our mailbox due to our dyslexic mail carrier!! This has been an ongoing problem of which I talked to our postmaster about at least three times personally and an uncountable amount of times to the morons behind the counter!! Today I woke up to find out its happened to me!

My mail has been delivered to someone else first class, but unfortunatley Nevadan's are not as honest as those of us from other states! I guess it should be taken into account that the school systems here rate last in our country, yes LAST! These are the people they hire to deliver our mail as well as become nurses etc to save our lives. All I can say is good luck with that. There is NO WAY that these people passed the government test to become a mail carrier! The Post Master does not even write these people up or give any diciplinary action at all because its been happening to my mailbox for three years now. I keep getting excuses about people filling in blah blah bullshit! This person should be gone. Nooooo we are out the money and the item as well gd luck trying to get reimbursed for an item that says its been delivered! As soon as the economy recovers I am out of this illiterate hell hole.

Sent Express mail package of 2 towels to Holland on 6/18/10. Needed to be there by 6/24/10 in Holland. I chose Express Mail's 3-5 day service so it will get there in time. My Holland customer emails me stating it has been stuck in Holland's customs since 6/22/10 and it is now Saturday, their time. It did not make it in time. I paid $90.00.

So I call up USPS and talked to their customer service about a pro-rated refund to the 6-10 day rate ($67.00) since you did not get it to my customer on time. I was told and reiterated by supervisor above that the DAYS TO GET IT THERE ARE NOT GUARANTEED and I am not entitled to any kind of refund. Are you kidding me? This was my first and LAST International shipping with USPS Express Mail. Find alternatives that will actually give you a pro-rated refund like FedEx.

I highly recommend that you stay FAR AWAY from USPS Expess Mail and NEVER rely on ANYTHING they say. Once they get your money, you are at their mercy and they know it and abuse it with regularity. How do you stop such abuse? Boycott! Don't feed this inefficent machine that cannot guarantee a thing. WowTowel will NEVER deal with USPS.

disabled have had ongoing issues with this post ofc. for many years. have filed numerous complaints about getting other people's checks/mail in my box, chronic missed delivery of my /dad's mail, even got someone's mail fr.va, it was a bill payment,no one here takes this serious as a problem, 6/4/10,it happened again, mailman gave my mail to rental ofc,this is unacceptable! tired of this going on over and over. people in the rental ofc. and neighbors in building opening and losing my mail. has been going on a very long time. invasion of my privacy.

oughly 18 years ago I applied to DMV in Albany for a moble repair license and salavge yard license. I was approaved and the license was sent. The town attorney, Jeremiah J. M. illegaly used the post office and Russel H. and Micheal B. to "accept" my licenses for me, aka steal them. They took my mail, a federal offence, in order to make it appear as though I was running an illegal opperation. They then arrested me and held me without bail for several days. I need help in running these corrupt people out of business. Its time to give their jobs to honest people. Countless courtroom appearences, public humilation, paying I don't know how many fines, and best of all being thrown in jail and held without bail for several days. My business is now ruined and I have to drive 50 miles each way to work every day.

Tony the friendly postal worker deliberately and with premeditation mishandled the birthday card we sent to a relative to Miami, Fl. He conveniently forgot to charge us for the return receipt to facilitate the losing of the b-day card. The certified piece of mail never arrived to its destination. Inside, was a single $100 dollar bill. Tony, someday you will be find out and I will be happy seeing you losing your job. Some day (I hope soon) you will be caught. high blood pressure, distress, many phone calls, getting the round around and passing the bucket.

It is no wonder the USPS is going out of business, as well it should.

At one time, there was an option on the change of address form for no forwarding of mail. This was a great option as it eliminated all kind of waste forwarding unwanted junk mail, etc.

Now, however, the Post Office in an effort to modernize itself has eliminated the change of address forms from all its offices, and one must do so on line.

Daughter filed a change of address for yer and her daughter, inadvertently for whole family as was advised to do. This was November 2009. Realizing this error, she corrected this with an individual change of address. January, by then, I had several companies sending my mail to her new address. Amazing that this took little time to screw up! As I was advising my local post office of my problem, Judy indicated that she would take care of the problem for me. This back and forth went on for months literally.

When I called her yet again indicating now that my mail had my actual addresses on the envelopes, their central office (that consumers apparently have absolutely no access to, except for their consumer affairs advocate) was changing my mail stamped on these envelopes to my daughters' new address. To date, it's 6 months now, I've given and sent a total of 5 envelopes (proof to them of their screw-ups within their own postal system). I''m thinking, this past month now that I have access to the consumer affairs advocate for the postal service, we may make this bad nightmare just a memory. Not so my friends, as I just believe I've gotten the run around once again today, when, after 9 days since I sent Rita of this C.A. yet another envelope, she says she still doesn't have an answer for me and mumbled something about that she had turned it over to the "fast Forward" division, maybe the problem is in there.

I told her that I will be calling her at the beginning of the week to check on this progress, upon which she replied, "Well don't call on Monday, as everyone won't be working this week-end and they won't have done anything on this." To which I replied, "Honestly, Rita, I really don't think anyone is doing anything there anyway." That didn't set well with her, as she quickly said her "goodbye". I'm pretty sure I won't be getting any further with her now, and when I asked her if there was anyone I could bring this to the attention to, she informed me that she was it. If anyone can pass on an agency besides this site that I can take this carnival ride to I would love to take this somewhere that is able to get this corrected. I've read posts listed here, and no one seems to have any connections other than writing complaints. Please, if any one knows where else I can take this complaint, I'd appreciate it greatly. I wonder how I could get a government job like this, with all the benefits and retirement, get paid and have an "Oh Well" attitude.

I had 30 days to examine a vacation package, if I choose not to keep it I could return within 30 Days. I went to Elkton Post office returned everything certified so I could make sure the package got back to them in time, and get my $500.00 back. Well the vacation people say they never received it and refused to give me my $500.00 back. I called the post office they have on file it was sent certified in May, but don't know what happened to it. Mark from PO said that happens, lost mail, etc. Mark wasn't very friendly and told me they wouldn't give me back my money and that there wasn't any thing I could do. Mark did say you can call consumers affairs but they won't be able to do anything. Can anybody do something, I need my $500.00 back

I am suppose to get a mail from USCIS which is very important for my immigration status. USCIS has posted the mail on May 19,2010 using priority mail. I have not received anything till date Jun 18, 2010. Also the mail has not been returned back to USCIS. When I approached USPS, they asked me the tracking number (very irresponsible and rude answer), when I asked USCIS about the tracking number, they don't have one. I need to file another application with USCIS to get a duplicate copy of my immigration letter with a processing fee of $340. No fault of mine do I need to pay my hard earned money $340 to government? Worst service by USPS.

This is not the first time . When I shifted myself from Santa Barbara to Phialdelphia (Jan 20, 2009), I had posted all my books and preprint of the papers by USPS. When I posted the package weigh 41lb when I received it was 30lb. I lost 3 books, 50 preprint of my research paper and xerox copy of all my documents. I complained them on Jan 24, 2009. I have not received any response. I made 50 phone calls to know about the status of my complaint. THey closed my case file without any intimation. Hence, every time I call them, USPS changed my case number and gave me mental torture. At last I came to the conclusion of not calling them. This is what they want. By giving more and mental torture we will not follow with the complaints. So it is easy for them to close the file. What a government service they are doing?

Inbound International Arrival, June 11, 2010 at 5:17 pm, ISC MIAMI FL (USPS). Origin Post is (Bahammas) is Preparing Shipment. Label/ Receipt Number: RM00 0732 371B S. Service Registered Mail. Status Inbound International Arrival. This envelope contains a cashier's check to reimburse me for money I spent to return a Baylor University student, injured running track, to his parents in the Bahamas. At age 71, I can not afford the expense myself, and need these funds to pay for the credit card that expenses were charged to.

I need to know if the letter containing reimbursement funds has been sent to customs, and that may be the reason that it has not been scanned since June 11, 2010. The U.S. Postal Service at 1800-, man named Chee Chee told me there is nothing he can do. The local Hewitt, Texas post office told me that there is nothing they can do. Consumer Affairs at 1-800 a person named Frank told me there is nothing they can do. I need to know who has the international letter receipt number RM00 0732 371B S. I need to know why their tracking does not show my address as the being sent to [my address]. I need to know where the letter is at this time. Please help me track the letter further than the inbound international arrival at Miami FL on June 11th.

I have gone to this location for the last 6 years. The last 4 years in the summer this location has air conditioning problems. They were EVENTUALLY fixed. I went inside this location @ Trinity Mills Road in Dallas, TX 75287 on June 15th. It was empty and HOT. They have no air conditioning. The 4 years of problems with the air conditioning led to it finally breaking down and has to be replaced. HOW CAN ANYONE IN DALLAS TEXAS IN JUNE WITH 106 HEAT INDEX WORK IN THESE CONDITIONS. I APPEAL TO YOU TO FIX THIS PROBLEM BEFORE THEY HAVE A FATALITY.

My mail was rerouted without my consent. 02/2008-06/2008, In the rerouted mail, I discovered very important mail sent back to sender. Government, Bank, contacted me via email, phone advising me. Resent the original envelope with the yellow sticker the Postal Office placed on my mail, saying, "moved left no forwarding address, return to sender." In that unauthorized reroute, was my letter; Acceptance from HUD, Vancouver, WA Housing Authority. That letter was told to me, " the acceptance letter came back to the Housing Authority."

I waited five years for my Acceptance letter from HUD! After a long battle and many complaints; with, Postal Service, Congressmen, Federal HUD, Regional Headquarter of HUD, and Attorney General. I have been redirected. I have be advised by the Local Housing Authority, that I can be," reinstated, "if I can prove I was living at the address." In the past, with HUD Housing, I am aware I only have to give a, permanent mailing address, for the Acceptance Letter, alerting me, I have been excepted for the HUD Program. [ I've been on HUD in the past.]

MY mail and I was and still at said address in question. [this was a postal carrier, problem]. I have some, original envelopes with the yellow Postal stickers, and dates, and other mail that was delivered, to prove, mail was coming and some being returned. The address is my two son's address. I stay here.

The Postal Office is back peddling and not taking any blame. Saying, "maybe the mail box was full." , "someone at that address told the mail carrier you moved." That is not true! Yesterday, 06/11/2010, I emailed the local Housing Authority. Requesting a appointment with all six Housing Authority Board Members. I am afraid of more intimidation and more disappointment by the Government Bureaucrats, when I attend this meeting. I STARTED THIS INVESTIGATION; TWO YEARS AGO, 05/2008. HAVE A LONG PAPER TRAIL. Have a recent voice mail,from the local Housing Authority, stating, her personal opinion; which is very derogatory! PLEASE, HELP.

since January of 2010 my mail box along with the whole bank was broken into. I live in New York City housing and they are taking way to long to fix these broken boxes.I was going to the post office to pick up my mail and for the last two months the post office is tellim me that they are not giving me my mail anymore because housing is not doing their job and after 10 days they are sending the mail back so if im not home when the post man knock on my door then im not getting my mail those where the exact words.

I have called housing for the last six months and the job is still not done. i dont know what to do anymore i am fed up.i have not gotten any bills, rent stubs to pay the rent, or insurance for my child doctor. I opened a checking account and i havent recieved my debit card. please help

I put in a change of address on 031510 to go into effect 04/01/10 to forward my mail from PO Box in La Plata, md to PO Box in Waldorf, MD to this day which is June 11, 2010 I have not recieved any mail from that PO Box in in La Plata, MD. also at the same time on that same form I also requested my mail from St Mary's Ave in La Plata md to Moses Way Waldorf, MD 20602--until I call about not receiving any mail forwarded at all on June 2, 2010. the clerk i spoke with at the La Plata office informed me I couldn't use this form to two different reqiested--advised only than that i had to do another form for the street address of St Marys Ave La plata, md 20646.

I than got a large envelope from La plata office with mail that was held from May 23 only nothing from before that date and I have rev'd nothing since that large package. I called the same number above spoke with Vicky yesterday and she was not able to tell me anything about my mail forwarding under the case #CA10226172. please help me get my mail.

I get my retirement checks thru my deceased spouse on the 1st of each month and my social security check on the second wednesday of each month thru the mail and i gave them both changes of address back in March but it take thirty days for a change to go thru. my social security checks has just been fixed. but my retirement checks have not been forwarded to me from May or June and I am a single parent with a teenage daughter and I depended on this check to keep my month expense up.

i am now behind on serveral household expenses due to this. i have later charge on phone bills, electric bill, and daugther need her medicine for her skin.my co-pay for this medicine is $35. please help get this matter resolved as soon as possible. i have borrowed from friends to get my daugthers medicine and other little items need to keep my expenses up.

My store is open six days a week from 10am-5:30pm in the summer and shorter hours in the winter. I forward my winter mail to my po box - but in the summer, I want it delivered to the store. The post master apparently doesn't want to be bothered with delivery to stores. This is too long to write.

I sent out some important papers that is for my job, back in Febraury. The papers for an important examine I needed to take because of a deadline in April that was given to us. I got, I had try calling the testing company to see if they received my papers but the said no. A month later I received my mail all shredded up. And Then I send out another set of papers for my examine, back in April and received them in June again shredded up again. This cost me to lost my job in April due to their irresponsibility.

Sent in change of address from street address to PO box at Lake Dallas, TX location. This postal service has returned back my mail several times, leaving me with several past due bills and past due charges. Given out information regarding my address to ex-husband. Past due fees for late payments ranging into almost $400.00.

I have filed several complaints with the postal service at this point and STILL don't receive my mail. Ever since I have filed complaints it seems that I conviniently don't receive important mail anymore. If it is illegal for any normal citizen to mess with other peoples mail - then why are the employees of the Post Office allowed to continue with this type of harrassment.

After my first complaint magically my mail appeared. After the 2nd complaint, mail was delayed or did not arrive at all and my mailbox was marked as 'vacated'. Now that I have moved I have YET to receive any of my forwarded mail and it has been a month. Why is it that nobody can do anything about this borderline fraud (checks disappearing)/harrassment? Now at the new address mail gets returned as undeliverable (example: PSE - we received the statement dated 5/12, but the statement dated 5/17 was returned to PSE as undeliverable - WHY???)

Why does the Winnsboro Post Office choose not to open the service window until 10:00 A.M.? The current hours are not customer friendly what so ever. What can be done about this situation? Thank you for your time.

On April 14, 2010, the Inwood Post Office (10452) blantedly lied about delivering a package, in which they left no notice or attempted to deliver. I checked the tracking status on the computer and found that the package was scanned on 4/13/2010 at 13:14 Bronx, NY with this scanner id number 030SHJ1845. The postal service said they left a notice on 4/13/2010 at 14:05 Bronx, NY with the scanner id 030SHNXK80. The protocol is that the package is to remain in the post office for a minimum of five days after an attempted delivery. When I went to pick the package up on 4/14/2010, I was told by the supervisor that my package was not in the post office and that it was enroute to Memphis, Tn 38101 with the scanner id number 030SHJ3902. I ask why was the package with an address of Bronx, NY would be going to Tennessee.

I was then belittled and humiliated with questions like: Did you have this packaged forwarded to this address? Are you sure? I made clear to supervisor(a male) that I had no idea why the postal service would forward the package the same day as the attempted delivery and I was not given the right or opportunity to pick the package up. He stood there and could not offer me an explanation for what happen to the package. I returned home and checked the tracking information and found that the package was in Brighten, Tn with scanner id 030SHK3468 on 4/14/2010 at 8:08 p.m. when the package arrived at Brighten, TN a notice was left on 4/14/2010 at 13:28 with scanner id 030SHK3790.

I would have like to know what was the address that the Brighten, TN post office attempted to deliver the package too, when it had a Bronx, NY address. I called the Brighten, TN post office on April 19, 2010 at 5:07p.m. and was immediately told the package was returned to the sender. I went on to ask the employee, how was the package returned and the tracking information states that the package is in their facility. She said "yes the package was returned, but we forgot to scan it." I asked her "was that protocol for the post office to just forget to scan a package?" She said "ma'm it's not protocol, but these things happen." I asked for her name and was given the name of her supervisor Joy and was told to call her on Thursday or Friday between the hours of 6:30 a.m. and 3:30p.m. Now my refund is in limbo because the company won't refund my money because the tracking information is stating that the package is still in the Brighten, TN post office. The Inwood post office and the Brighten,Tn were negligent in handling a package that was not delivered and then forwarded to a post office that forgot to scan a package.

no delivery (again). no pickup of important letter

Our mail is often late "dated" and our outgoing mail given to the next door neighbors, I hope drinking is not affecting his ability or the heat or maybe his age, we never had a problem with the last carrier it was a female and was a bit younger, if he needs a shorter route that needs to really be in consideration we put bill funds out there in the safety of this person and the United States Postal Service.

I called Customer Service as soon as I received the email of confirmation of pickup.

The customer service person I talked to had no idea of my questions. She referred me to Consumer Affairs and gave me the wrong phone number. I sell on eBay. Part of my contract with eBay and the buyers states that I will ship sold items within 2 days of receiving payment. Buyer can cancel the purchase and require a refund if item not listed on Tracking Number or Delivery Confirmation within 2 days.

There is a broken piece of concrete as you approach the entrance to the post office. Over a year 1/2 ago I tripped over this and told the post master about it. I have witnessed other people trip over this same broken pc. of concrete. Last fall I caught an elderly lady as she was going into the post office and had tripped over this concrete. I talked with the postmaster a few other times about this because it was not fixed. He always told me he talked to someone in Green Bay about getting it fixed and was told that there is no money in the budget for this repair.

There is a window almost directly in line with this broken concrete and someone could easily trip and go thru this window. I mentioned this to the postmaster. This morning my daughter (adult) tripped going into the post office on this very same broken pc. of concrete. She scaped her arm on the brick building and twisted her foot. Another patron notified the postmaster of this incident. I stopped to talk to the postmaster again and told him about the incident this morning where my daughter fell into the building tripping on this same broken concrete. He said to me again, "Green Bay tells me there is no money in the budget to repair the concrete." I told him that he needs to push the issue. He asked if he could use my name and I consented to this. Same procedure as the first time I told him 1 1/2-2 years ago.

I put my mail on vacation hold / just got home to find out that they never put my mail on hold and my mail box was full and mail on the ground. This is not the first time this has happened. I also get other people mail and have missing mail. I have told this to the post office and the main postal hot line and nothing gets fixed. I feel this is a bad security problem! What can be done?

I am having a big problem with the post office. When our regular carrier is off the replacements will not go in the elevator to deliver to the door cause they are lazy. The tenant patrol has seen them drop a notice in the mailboxes and leave. Now I haven't work for 6 months and they tell there boss all kinds of stories like. the bell don't work, elevator broken, no one home and these are all lies. I have been home all day till 4pm and no one has knock on this door. Since my husband works at night and my daughter goes to evening classes, every day there is someone home. I have called, emailed and wrote to the post office and all the address I found on there website, they call me back and say they are sorry and then I get my package.

Soon as the next package comes I get another notice and I have to start the redelivery process and when that fails I have to make multiple calls to track my package and they make complaints. When I go to the post office they act like I am a pain in the butt for asking for my package that I paid for shipping. Also what attitudes they have, that is why I alway try to use UPS. This is an ongoing matter and I have tried every way I could think of to stop this, all I want is to get my packages. I think since I live in a NY housing project they treating us like second class citizens. Its really bad, most the time I must travel to the post office and pick up my package and that save the carrier a trip up the elevator. Few returned packages and I must pay to resend. I really can not afford to pay extra being unemployed.

Since the Month of February 2010, I have put in for a change of address and hold of mail, for receipt of mail box keys, as of the day 5/3/2010 I have not been able to access my mailbox. I have made numerous trips to the post office, spoken to several supervisors and attendees only to get the same response: "We're gonna have someone look into it".

They continually give me the wrong keys but refuse to acknowledge, they do not appropriately respond to customer per protocol, it's like by chance you go and then they come up with explanation as to why things haven't been properly handled. It has been a huge inconvenience, and a disservice to a taxpayer (myself) on the lack of accountability of the postal service workers at the Congress Heights Post office.

For the last year, the post office has been stamping every piece of mail that comes to our family at two or three times with a stamp that reads. To avoid delay in delivery, have your mail addressed to correct street and number, zip code, apartment number, P.O. Box or general delivery. We also have a small business with many subcontracting agencies that required us to change all our addressed envelopes, stamps, etc so that the P.O. Box appeared last. If it was not right above the city, we got the stamp routine.

Several important loan documents were sent back even though all the correct information was on the address. We received several hundred dollars in fines because our credit card statements were sent back. Letters from our children out of the country were returned to sender and lost. Items ordered were stamped because the sender required a physical address. The last straw was the tax returns, both state and federal, the census letter and the social security administration letters marked "official business" and sent to the physical address by the federal and state government no less.

Just as background, we live in a community of approximately 280, we have no automated readers here. The whole post office consists of about 200 boxes and all the red stamping is done by hand. Is the positioning of the P.O. Box on the item a Federal Law? If so, why don't the Federal and State Government agencies comply with their own rules? Does the price of stamps have to go up because so much time is spent on hand stamping?

My carrier refused to properly close my mail box when delivering my mail. The mail gets wet when it's raining.

I write to for your guidance and resolution to a mail delivery problem I have been having. My residence is a twin home where my neighbor and I have our mail boxes mounted next to the front door, this being the structure of the property always. There are neither obstructions nor any locks on doors stopping any postal mail carrier, local law enforcement, local county inspectors or pizza delivery, etc. from getting to my front door. The path from the public sidewalk to my mail box is clear. My home is not in any violation of any codes. With that said, I did not receive mail for almost a week. I went to the Oxford Pa Post office to inquire and place a complaint. I spoke with the post master Patricia and she told me she would have it investigated. At that time, I was handed my mail at said post office.

The following day after my visit to the post office, my mail was placed in the mail box by a postal carrier. After that day, my mail has been thrown on my porch wrapped in a rubber band like a local flyer would be, subjected to the weather and possible mishaps. On a professional level, I am in law enforcement and currently in the middle of a few legal matters. I am contacted and summoned to court by mail and when I don't get them along with daily living mail, bills, etc., this causes a hardship for me. It appears I have been singled out on this street. I am aware of other residents getting their mail daily and it being placed in their mail boxes that are at the front doors.

I returned today, 4-28-2010 at 12 noon to Oxford post office to seek a resolution to the investigation I was advised would take place approximately two weeks ago. I was advised the post master was out and spoke to an acting supervisor named Adam. I spoke with Adam who said he was aware of my request and mail receiving problem. He suggested that I relocate my mail box closer to my neighbor's door so when the mail man is standing on my neighbor's property he could reach over and place my mail in my box. I advised Adam, that I did not find that to be a fair request since others do not have to do this. The block still requires the carrier to come up each residential path from the public sidewalk to the residential mounted mail boxes. It appears my mail depends on the carrier of that day. At this time, I feel I exhausted my efforts to resolve this at the local post office supervisor and post master level.

I write to you in hope you can assist me in getting back to a normal mail delivery. Since my first complaint, I asked to be shown what violation and codes if any were broken at the federal level and county level. I have been given none. I am only verbally told they will look into it. This post office is aware of this matter and someone has made a decision not to deliver my mail. I would like this person to be accounted for and to please justify why only my mail cannot be delivered.

There are no reasons like loose animals, loose children, sharp tools, locked doors, etc. for a reason the postal carrier cannot properly deliver mail. At your request, I can take photos of the houses, area, and other local homes to provide a better understanding if needed. I thank you in advance for your time, sir, in this matter. I hope the problem can be solved.

I started getting mail that was not addressed to me and I went over to the window clerk to explain what was going on. Instead of taking the time to listen to my concerns, the window clerk (a middle aged woman and I did not get her name) became belligerent with me and at one point screamed at me for no reason. I was told that I must accept other people's mail whether I liked it or not. I was very upset when I left the post office due to the window clerk's behavior. I filed a complaint also with the US Postal Service through their website. No damages other than the window clerk making me very upset after I left. However, I am considering taking my post office box business elsewhere due to the window clerk's actions.

For the past 8+ weeks, our regular mail courier has been out. We have spotty service to our business with deliveries many times past closing hours. I have complained several times to only have the local supervisor call and tell me to call her anytime there is an issue and give her direct line. Before, I called when it was past 5pm, but no one answered. I called the next day, and many times all day to have the line never answered.

This number has been verified with the mail couriers to be correct. They just don't answer the line, as usual, since I have experienced this over 10 years with this office. Or a nasty response from the delivery person or to be told they were minutes ago just given the mail to be delivered (sometimes after 5pm). I have called the USPS line, and after my last call last night, they asked, "I contact you." They felt that they might need to get the issue resolved but will keep trying.

We are a business that received checks from clients many times via mail for trades placed, clients who live in the same area. We have had market loss due to the mail not being delivered, only to see it late the next day and their check is there. We have had several times of no mail being delivered or showing up past office ours of 8:30am-5pm. We now have to tell our clients to no longer mail checks and have them hand-delivered due to unreliability of service.

Many times when we asked about getting better service, we got short and nasty responses. One courier reported that many times she is handed our mail late in the day at the last minute to deliver. I also know we are not getting mail. For one week, I mailed out a postcard back to us with the date written on it. One card a day for 5 days starting on Monday. I only received 2 of the cards. That was over 4 weeks ago. I used the correct postage for the size of the card, and the address was stamped. So there should be no issues with reading it. The machine obviously had no issues with 2 of the cards.

During the whole 8+ weeks, we have seen a big decline of mail and have not received items clients have mailed; and vendors have reportedly mailed to us. This is the first time in 10 years it has reached this level.

This might be a little long, so please bear with me. I have had a lot of bad experiences with USPS. I live past a State maintained road. So do others I know up the street from me. I called the post master and asked him if I could move my box to the end of my driveway so I could keep an eye on my mail. He said that there was no way he would send his truck down my road to deliver my mail. My driveway is 100 feet down a smooth gravel road, slightly down hill with anywhere to turn around. I own my home and land. I live in a mobile home. I told him that my road was smooth and well maintained. Also, that I deserved the right to have security of my mail being delivered. I told him that I should have the same rights as these 2 people up the street have. The difference is they live in houses, I live in a trailer.

So I called the 800 number and made a formal complaint. Nothing was done. I asked if I couldn't have security then they should have to move their boxes beside the road too. They still have their boxes in front of their houses and my mail is still getting stolen. I guess I don't have any rights because I don't measure up in the post master's eyes.

Another thing that happened to me, I bought an item from eBay (this keyboard I'm using actually). The seller was supposed to ship it UPS, they did the ole bait n switch and sent it through USPS. I wrote a note to the carrier asking him to please leave me a note when it comes so I can pick it up at the PO. He could have leave my packages lying on the ground or leaves my mailbox open using the lid as a table to lay the package on. Instead, he forces my package in my mailbox, using the lid as a hammer, thus breaking my mailbox lid off the hinge and left the lid dangling. I knew that I couldn't get help if I called, so my husband fixed the box and we both were happy that we got to the mailbox before the thieves did.

Yesterday, I and my husband went to the box, there was a lot of mail in my box, and none was ours. There was important looking envelopes and such. I called the PO again, the PM said that he will call and tell the carrier to do better. I asked him what to do with the mail, he said put it back in my box. I asked him about my mail, I know he put it in my neighbors box, he said that the people on my road will return my mail. How do I know if they will? I haven't got any back yet? I keep getting other peoples mail so does my neighbor, the only one I talk to. So what can I do about this matter? I need help here, please! The carrier broke the lid off my box and my mail has been delivered mistakenly and stolen.

I was going to get my mail from the mail box, and the postal worker was placing mail in the other section of the mail. I reached in to get my mail, and the postal worker grabbed my hand and pushed it against the open mail box and told me that I had to wait to get my mail, because the other section was not closed. I told her that was fine and I did not know this. (In the past, I have done this with the regular postal worker.) She called me a ** and told me that I should have gotten my mail the previous day if I was in a hurry.

I contacted the post office, and the post master in charge asked me what did I do to make her react the way she did to me. I contacted and left messages with the post master. I never received a call from Ronald **.

I called to book an appointment for passport services. VM informed me to walk in from Mondays-Fridays, from 10 AM- 2PM, so I showed up at 11AM, Friday, 23rd of April. I stood in line for 10 minutes, only to be turned away by Alicia, saying, "no more walk ins". As of last week, I had to call for an appointment, went outside, called, and was hoping to go back in with an appointment.

The machine still said the same thing, and no messages about appointments, which could be made by leaving messages on the machine. I stood in line again, and watched someone ahead of me being taken care of (the other's concern is about a new passport). I got up there to be told "sorry" again, but they would make the appointment for me. I had been misinformed, and was sent away with an appointment 17 days out.

I spoke to a manager to see if I could get the passport lady to help me, as she was right there. He said no. He is a supervisor, and would have the VM changed, but still asked me to come back. I find this very annoying, and 2 hours of my important busy day was taken from me, due to nothing in my doing, but through the fault of the Post Office. I am appalled at how I was treated and discarded.

On 3/17/10, I went to my mailbox to find that my key would not fit. The lock had been changed. No one informed me that there would be a changed. I call me management office at 719-493-4119 and spoke to Luz. She told me that I had to go to the P.O. for the key. On 3/20/10, I went to the PO, stood on line for about 1/2 hour and spoke to a Ms. H who informed me that she did not have a key for me or no information that the locks had been changed.

To this date, I still don't have a key. I've been calling and calling. I've been there on numerous occasions and finally Ms. H says I have to pay $27.00 for the mailbox key. I told Ms. H. I was coming with the money for the key, she said okay. I sent a friend to pick up the key and she had left for the day early. No one else knew anything about the key. Why! I didn't ask for the lock to be changed. There was nothing wrong with my mailbox. I've been there for 2 years and never had a problem with my lock. I'm not getting my mail, I haven't in weeks. I even left a note on the mailbox with my home number, my cell number and the number to Luz in the management office.

We have a rural carrier, who refused to deliver parcels to the house. He leaves a notice in the mailbox to pick the parcel up at the post office. If, for some reason, he does bring the parcel with him, he pulls into the driveway, and sits there honking his horn, until someone goes out to get the parcel. In some cases, the parcel is medications, and because we may not be home on a Friday, it results in the medications not being picked up until Monday. When one of his customers complains about the service, the postmaster makes excuses, and does not correct the situation. The carrier then sends the mail back to the sender red-handed as, "not at this address". He also harasses the customers with notices to move the mailbox, or raise the mailbox. All this, under threat of curtailed mail.

One customer has moved his box back 4", and then was told to move it forward 4", and then was told to move it to the right 4". I told the postmaster I was going to file a complaint with the Regional Office of Seattle, WA, and was told, "go ahead. It won't do you any good". So as many complaints are filed against this individual, he continues to provide substandard service, and customer harassment. His refusal to deliver parcels, results in delayed delivery, and in some cases the delay is critical (as with the medications). His refusal to deliver a certified letter, when I first moved here, resulted in the delay of closure I was selling in Oregon. By returning the mail marked as "no longer at this address" resulted in a domino effect on other correspondence, and an expenditure of time, and effort to correct the problem with the sender.

The USPS should not exist. If you had to compete you would not exist. I believe that a large number of citizens would like to put you out of business. 90+% of my mail I do not want delivered. It's nothing but junk and only gets delivered because you can only service by accepting high volume junk at ridiculous charges. In essence your beholding customer is the bulk mailer not the tax paying citizens.

Today I found a recurring problem popped up big time. In weeding through the junk, I found some legitimate but almost all had been delivered to the wrong address, then redelivered after the person at the other address pointed out the error. I guess in your defense you could say that the number "6613" was the same and that your sorter are only capable of read numbers. Please close your doors and let the market do what you can't.

I sent in a request to change my address online last week for my address change to go into effect on 5/27/10. However, the postman from this post office put the change in immediately and 2 very important packages were returned to the shipper undeliverable. Now, not only do I not have the packages when I need them, I have to pay to have both packages reshipped.

In addition, about 9 months ago an iPod was stolen out of a package that was delivered to me in my locked mailbox. I reported this incidence to USPS when it occurred and never heard back as to what the outcome was. I would like to be reimbursed for the shipping fees of $6.95, and if the one package is not found, another $20.95.

I mailed a Valentine's Day box to my Gran children in Lithia Springs, Ga. I paid 50.00 for the package to be delivered in three days it took 19 days for my box to get to them. I contacted the office in Randallstown and the reply was since I did not pay for insurance I could not be refunded the money and that was that. I contacted the consumer affairs office downtown Baltimore and there was someone trying to work with me but to avail. I was told by Mr. H's office that was nothing they could do and I would not be refunded any money back. His secretary (Tyra) told me "I am not saying to try mailing an alternate way, but maybe you should " and that was that.

Why should I have to drive three miles to the ups office because I can't trust the post office near me? I mailed a birthday card to my daughter (with a $132.00 dollar check in it on. March 9th and she has still not gotten the card and I have not gotten it back myself. What is going on and all I am being told is they can't do anything about it. So tell me what is a person suppose to do. I ordered some sample boxes from Mason box co. over a month ago and I still have not received the boxes. I called about that, same story.

Something is wrong and no one wants to address it. What does a consumer do? I wrote the post master in Washington, he said someone in Baltimore will handle it. We are not getting the service being paid for and it needs to be address, but it seems like the police are policing the police. As of April 1, 2010, my situation has still not been resolved not by anyone in Washington or Baltimore. What suggestion do you have? I don't intend to let it rest. I see I am not the only one having problems with the postal system. It's a crime.

First off I would like to comment on the way your editors are always knocking the Postal Workers. I would welcome the chance to have the President of our union explain the real reasons the American Public does not receive their mail in a timely manner. The way your editors blame the postal workers for poor delivery makes about as much sense as blaming the auto-workers who build your cars for a poorly designed auto that gets bad gas mileage.

Please get your facts together take the time to talk to someone in the Postal Service(not management)who is knowledgeable of the problems being caused by a poorly thought out plan for 5 day delivery, the closing of many local offices, and your mail being sent out of state to process local mail! Let's not forget the huge discounts that the big business mailers get that is shouldered by the American Public! Please I dare you to print this!

I moved from Giles Place - Bronx New York and placed a change of address with the postal service in December 8th, 2009. The Postal service has ignored my change of address and has sent my creditors and insurance company a fictitious address which is **. Every time I call my creditors and insurance company to rectify this, when it is time to send a statement the Post Office changes it back to that erroneous address. After initiating a fraud complaint - #** - Delissa ** the representative who was handling the case, said she took the forwarding address out of the database on 3/24/2010 and this should not happen again.

However, it has persisted, with the latest occurrence on 4/9/2010 according to my insurance company, Chase Bank, Geico, Capital one. They also reported this erroneous address to Equifax. When I challenged this with the Fraud Dept at USPS, I was told with a dry uncaring attitude by a representative whose name is Carla said they have done everything they could do.

I asked to speak to a supervisor and she said the manager was not available now and she would have her call me back. I asked what was the supervisors name and she replied Ms. B. I have yet to receive a call in reference to this matter and was left with "they did everything they could". I am at my wits end. I have exhausted all efforts to have this rectified through the USPS. I find it interesting that some of my mail gets through, while credit cards, Insurance statements, bank statements do not. When I change it at the banks they report to me that the USPS keeps changing it back to this erroneous address.

I feel that it has escalated to a crime. It is malicious. I have been harassed like this since December 2009. This seems like someone in the Post Office circumvents some of my mail and sends it back as undeliverable, with that change of address. If necessary, I have documented all of the conversations around this issue.

I am begging for your assistance in this matter. I am unable to use my credit cards, I can't get my insurance statements. This has negatively impacted my health. I am extremely depressed about this matter. I am Diabetic and this stress has elevated my levels. My blood pressure has been compromised where I had to be placed on additional medication. My stomach is constantly upset.

I live in a developed but rural area. The USPS delivers mail to most houses in the surrounding area. As I and my neighbors do not receive home delivery, we are required to have a post office box or not be able to receive bills, etc. The USPS has now informed the post office box holders that all post office boxes need to have "new rental form" filled out in order to continue to use our post office boxes. This form demanded identification including government-issued Identification cards and such items as home mortgage or home insurance paperwork.

I have no problem providing the information on government-issued cards but being forced into providing information on such items as home mortgage and insurance is something personal between myself and the private business that provide me with their services. If I received mail service at my residence, I would not have a post office box. If I was not forced into having a post office box, I would not be forced into providing information that is personal and private to complete strangers. I truthfully feel that I am being segregated by actions of the USPS and treated differently than the greater majority of people in our area.

Post office workers are so, so, so slow. Usually, there is only one or two people working and their pace look as though they are in slow motion. They don't care there are a long line of people waiting. I wish I can fire them and hire those who would love to have a job. It is so dreadful to go the Post Office now a day.

This is an ongoing problem - The mail carrier leaves my mail sticking out of my mail slot that leads into my hall area. Today my tax refund check was amongst my mail that was exposed for anyone to take. I have been calling and speaking with managers for 3 1/2 years. They say they'll speak to the carrier and the same thing keeps happening. Just last Saturday, 4/3/10, I spoke with Ms. T, supervisor at the P.O. I went over the problems again with her.

My house number is clearly marked. My mail slot is standard size and there is nothing blocking the other end. There is nothing preventing the carrier from sliding my mail all way into the slot. She, like the rest, assured me she would take care of it. I also have numerous complaints lodged that I receive the wrong mail & I don't know where my mail was delivered. Jose, Manager and Dave, Supervisor advised me today 4/10/10 that they would speak to the carrier. I'm so tired of hearing those words.

I live in a very rural part of California. There are fewer than 1000 residents in my ZIP code. Our local newspaper prints a weekly advertising supplement that is mailed to everyone in the community. They pay postage, "Presorted Standard Postage Paid," with a permit number and everything. And yet, our postmaster refuses to take the time to place them in our P.O. boxes. Instead, she leaves them in a pile or two on the floor under the counter in the lobby. She has been warned in the past that posted mail is required to be delivered in the mailbox. However she refuses to.

I complained to her three months ago, and not only has nothing changed in her practices, but since then, parcels mailed to my street address (the USPS will not deliver to my street address) were returned to the sender. She refuses to look up the P.O. box number. Because we no longer have a choice in which carrier is used when ordering through online companies, I have no way to receive parcels that cannot be mailed to a P.O. box, such as computer software (thanks to Homeland Security rules).

I wish I could "opt out" of the USPS entirely, but that is not possible. In this era when jobs are so scarce, it's tragic that one is wasted on an individual who doesn't appreciate what having no income is like. I say give her a good long taste of unemployment, so she doesn't have to worry about her horrible job anymore. Give it to someone who wants it!

I now have to worry that a postal employee is going to retaliate against me. That means I need to constantly look over my shoulder, as this particular type of worker has known for past violence.

I needed a payment to arrive no later than the 15th of March. I asked the postal clerk in Atmore, Al what was the best method to utilize, and he stated priority mail. I paid the extra postage for priority mailing and was told it was expected to arrive by Saturday, the 13th of March, and no later than Monday, the 15th of March. Upon receiving a later bill, I was charged a $100.00 late fee, due to the payment arriving the 18th of March. I actually mailed the letter on the 11th in Atmore.

Tracking no:** no tarih (date) event (process place) date 20/03/10 16:47 receive item from customer (otb) United States 02/04/10 19:42 receive item at office of exchange (otb)United States. It took 14 days to leave the states. I hope it will receive in a month to me. It is a priority mail (6-10 days international delivery time). USPS the worst in the world.

Additional Information: I arranged for a carrier pickup for two packages for March 31, 2010 (Carrier Pickup Confirmation Number: **). I was dismayed to find that both packages were still by my mailbox when I came home from work. I received an email stating that the carrier had not picked them up due to a discrepancy that would be explained in the Carrier Pickup Notification letter. There was no notification letter left.

After reattempting pickup for a few days, I finally took both packages to the post office myself. They were delivered with no problems (Shipments ** and **), which makes me think that there was in fact no discrepancy. Our mail carrier routinely leaves behind outgoing letters and packages and fails to leave packages or attempted delivery notification even when we are home. I received my Christmas present from my grandmother in late February this year after receiving a first and final notification a few days after. I have attempted to address this issue with local management, yet this behavior continues.

The Postmaster has taken it upon herself to have the subdivision, that is 800 feet away, placed their mailboxes in front our home (7 feet from our driveway). The reason that was given to us was due to snow removal, park vehicles and turn around issues within the subdivision; even though a full size garbage truck has no problems picking up the garbage weekly within the subdivision and yet, the mail carrier cannot turn around in the area.

The mail carrier also delivers mail to homes on dead end roads and to homes on hills and yet this one subdivision, they cannot turnaround? We have already experienced problems with privacy, having our driveway blocked and individuals sitting with their car running, sorting their mail. We have requested for a compromise and have the mailboxes moved down to the property line so to avoid some of the issues and yet the postmaster will not respond to our request. We feel that the subdivision mailboxes should be located in the subdivision or at least at the entrance to it not in front of our home.

We are extremely upset with the Post Office attitude that they can do whatever they want. Perhaps this is one of the reasons why they are going out of business. We realize this is a Federal Government Agency and we have no choice, but we still would like to voice our concerns and see if we have any rights in this matter. We live on a busy main street, our driveway has been blocked, they sit in their car in front of our home while sorting through their mail. We know how unsightly mailboxes can get as we are on our fourth and as long as it isn't in front of their home, they won't care. The postmaster has created a problem with our neighbor.

We made an appointment for renewal of our daughter's passport for a Saturday. We arrived on time only to find that the clerk who had taken the appointment had mistakenly entered the appointment for the following Saturday. The problem was that our daughter was on spring break and will have returned to school by then, that her passport would expire before she would return after the school year was over and that we had purposely scheduled the appointment because of this.

We explained this to the supervisor, Mr. F, who was absolutely unyielding. He insisted they did not take "walk-ins" and that we only had an appointment for the following Saturday. He refused to process the application despite it being their error. I asked whether there was any legal restriction or rule that precluded taking our daughter's application but he answered only that we were not in his appointment book for that day, that he did not take walk-ins, and that was that. In the time, he argued with us. He could have easily taken the application but instead used the time to argue.

Even though it was their error, there was no accommodation. My daughter is now returning to school without having renewed her passport. In a normal business, this kind of attitude and inflexibility would lose a customer but plainly that doesn't matter with the US Postal Service because they know there is no real choice, remedy or recourse. They advertise it being more convenient to renew passports at the post office but that wasn't the case here.

My complaint: why did the USPS decide to no longer list telephone numbers of individual local offices in telephone directories or on the web? This is most inconvenient and reflects that agency's attitude about serving the public.

I posted a package via USPS, signature confirmation, to be delivered to recipient in Arlington, VA 22201. The mail carrier left a receipt for recipient to collect package at post office in 3118 Washington Blvd., Arlington, VA, but when recipient arrived to post office to collect package the post office doesn't have it. Basically they lost it. These are very important legal documents that could possibly cause identity fraud if in the wrong hands. Because of the importance of this package and the fact that it hasn't been received by the recipient, legal litigation and the packages non-existence is creating a delay in legal litigation.

This is another consumer complaint against USPS. I want to start off by saying that the USPS customer service is a joke, because they treat people like crap and don't show any moral empathy, only apathy! If any mail or package is lost, broken, or stolen, good luck with that one, because if it is lost, it goes to the Atlanta recovery center, which is actually an auction center, not a recovery center.

Only about 40% gets recovered and sent back; the rest gets sold, and guess where the money goes? Did you know that there is only one "Recovery Center" in our whole Nation? What? I think this is all a scam, and this needs to stop!

OK, I will tell you a little about my USPS story. I sent five boxes to my self, because I was transitioning to an out-of-state school, and go figure, the box that ended up missing is the one I really need, because it had all my info, including birth certificate, other goal-achieved certificates, social security card, all my receipts, and just about every personal information I have was in the box, including very important art work too and random stuff as well.

I was going to put insurance on it, and the representative behind the counter said I shouldn't do that due to theft. "if the package has insurance, then it will look like it is very important and expensive too. So it has more of a chance getting stolen," she said. I am a student and have no money to spend at all, and it does cost a lot of money to send packages, especially if it is first class which I couldn't afford. So with or without insurance, I was screwed!

I got a letter in the mail from the Atlanta Recovery center, and I tell you what, it was very hard to get their contact number! I went on the website, and it was an auction site, not a recovery center site. I smelled scam! I finally achieved my goal and got a number with hours lost due to talking to the rudest people ever, and I am serious; they are very rude, you know, how you can get a confirmation number and that is if you pay for it?

Well I got one, and it didn't help, period, because the system saw the package still in transition, but yet Atlanta sent a letter saying we got a damaged package and that "we need info about the box and what was in it." It seemed like I was the only one who knew that my important box was in Atlanta getting prepared to be auctioned out. The USPS representatives I talked to before I got a hold of the Atlanta site actually said, "You don't know what you are talking about. You should get the package soon." And this is one of the nicer comments I got. I had a lady mocking me like a broken parrot, and she wouldn't give me her name at all when I asked for it.

I also got hung up on. "Sir, I can't give you any info about Atlanta." Then click! I will admit that I was real frustrated when talking to these people, because no one would listen to me or give me correct info, but I didn't deserve to be treated like that.

You know I could go on and on with my story, but what good does that do? I can complain and complain, but what does that do? Nothing at all! I have read so many complaints about the USPS, not only to feel like I am not alone on this but also to listen to people's feelings about what they have lost or had broken.

USPS does not care for packages at all and just throw them around like it was trash or something. I sent stuff out through the USPS a lot and always get bent or messed up-looking boxes. This is what I mean by no empathy. They have no respect, no empathy, and no customer service skills (maybe the cashiers do); and I think it is about time we do something about this problem.

I know for a fact that it is real hard to get your point across by your self, but If we all get together, my friends, and sue them to make a point, not to gain money or anything, but make a point with action, then maybe we can create a better system for the people. I know my box is long gone, but if I can help out people before they turn into a victim, then that is rewarding enough for me.

We should protest on a certain day in front of that business, sue them for messing up not only people's private belongings but also people's lives! For an example, all my personal info could be in the hands of someone who steals identities! Your identity can be stolen as well, and not to mention the work that is involved with getting your identity protected takes so much work. It is not even funny.

We invest in certain companies that either need to wake up or need to be taken off the market and let another company take over who can fulfill their job and have integrity for who they are. This is very important to have integrity for who you are and the company that you have or work for. If not then this is where things fail, brake, gets lost, or stolen, or even worse!

Well, this is my story and complaint against USPS, and I still think we need to do something and we should get together as a community and change this, not only change USPS but companies like USPS. Or even better, let's change the face of the corporate companies that ruin our economy! It is up to us to change things for the better, for our children, for the future, and for your self. Let's be a community and unite to be strong, to make a strong economy. Writing letters to communicate like I am doing goes only so far.

On Tuesday, February 16th, I went to the Algonquin Post Office to ascertain why I had not received any mail the previous week. When I arrived, I was informed that my mail had been held at the discretion of the postal carrier because my mailbox was full. I informed the clerk that the mailbox had been emptied on February 5th and that no mail was delivered the entire week between February 8th and the 13th. This was problematic as I was expecting an insurance check, additional tax information need to file my 2009 taxes and a small parcel from Amazon.com. I then asked the clerk for the held mail and you can imagine my dismay when the response was "I don't know where it is, it's under someone's desk. You'll have to call back tomorrow".

I have two serious concerns here: (1) If the APO empowers their employees with the discretionary authority to withhold delivery, shouldn't common courtesy and hopefully postal regulations, dictate that the postal patron be notified? (2) The totally inappropriate response from the clerk that indicated a very haphazard approach to handling mail. Do they legally have the right to hold my mail without my consent and without notifying me? As of today, March 30th, the same thing has happened again.

I seriously question whether I have been given all my mail and whether or not it will be entirely delivered in the future. I am angered and disappointed by the actions of the APO employees. I am requesting that you investigate this problem and contact me with the conclusion. I would also appreciate you check on any additional mail that is being held without my consent. Thank you for your immediate attention to this matter and I look forward to your prompt response. I am denied my right as an American citizen to receive my mail.

I sent my brother 4 audio CDs and 4 issues of Guitar Player magazine for his birthday via USPS, using only delivery confirmation (not package insurance) for the service. I personally delivered the package for shipping to my local USPS office (Narberth, PA, 19072), and the package was addressed to my brother's PO box at the Hershey, PA USPS Office (17033), so the package was never out of the care of USPS. He emailed me to let me know that his package had been opened when he received it and to confirm whether the birthday gift consisted of only one magazine issue.

This means that someone in the USPS system between Narberth and Hershey stole my brother's 4 CDs, 3 issues of Guitar Player magazine, and his birthday card! I would estimate the total value of the stolen goods to be in the area of $50 (not including shipping and handling, ha ha). More importantly, I am upset that my brother will not be getting his birthday gift on time, and I feel as though my privacy and trust in USPS' service has been violated. I will not be using their services again.

I placed a "hold mail" on my mail on March 11, 2010 because my mailbox key did not work. I was told it may take about ten days until someone could come out and re-key my box. I indicated that I would pick up my mail at the post office until my box was re-keyed. When I went to the post office on Friday, March 26, Thales (counter person) told me that I had "no mail."

I went to the post office on Saturday, March 27, spoke with Thales again, who said I had "no mail" again, and Thales gave me the carrier supervisor's name and number (Jacky-561-799-4068) and told me to contact her regarding this. I went back to the post office today, March 29, and a different person (counter person) whose name is Mary told me that I had "no mail." I told Mary (counter person) that I spoke with another person named Mary on Saturday, March 27 regarding this, and after giving Mary (person I spoke with over the phone on March 27) my name, address, home and cell phone numbers, I never heard from Jacky (supervisor of carriers).

Mary (counter person) told me that the Mary I spoke with on Saturday was right in the lobby, but in the meantime, Mary (counter person) would submit a note to investigate where my mail was (to the carrier). Mary also said that perhaps my carrier was on vacation and another carrier put my mail in the mailbox, where I cannot get it, since I am still waiting for my my mailbox to be re-keyed for 3 weeks now! After Mary (counter person) finished helping me, I spoke with the Mary that I spoke with over the phone on Saturday, March 27, and reminded Mary about my phone call on Saturday, and told Mary that Jacky (carrier supervisor) never called me.

Mary was not very receptive toward my speaking with her, which I did in a very courteous manner, and all she could say was, "Jacky never called you?" to which I replied, "No, she didn't" at which point Mary "assured me that Jacky would call me" to prompt me to leave. I am certain that I have mail sitting in my locked mailbox, and I want someone to go into my mailbox, retrieve my mail, and bring it back to the post office!

The Palm Beach Gardens Post Office leaves much to be desired with their treatment of me! I called the post office today, March 29, 2010 (after waiting in line for quite a while! ) and asked to speak with whomever was in charge of the post office to be told by some clerk that the person in charge "is away on vacation" so I asked for the next in charge, and was put on hold for 35 minutes, and nobody ever picked up my call!

I would like to know, if this is the way the post office normally conducts business, because if it is, I may write to my local paper and describe this entire matter to them, and expose the post office for the lack of service it provides! I would appreciate a response and a resolution to my problem. I am certain that I have bills sitting in my locked mailbox, in addition to some important mail that I have been waiting for, and I need my mail today!

I went to post office at Wyckoff station sometime this month and asked the postal clerk if an international postal money order is negotiable in Hongkong. The clerk, identified only as clerk 10 on the receipt, immediately said "yes". After which, I sent the mentioned $50 money order to Hongkong via registered mail, service worth $11.50 only to find out later that the money order is not negotiable in Hongkong. When I went back to post office, I was told by one of the clerks that I should have checked the receipt which indicates "postal money order to japan." The receipt was printed after an error was made so why would I be responsible simply because I overlooked what was printed on the receipt.

Furthermore, it would be unthinkable on my part to to say Japan instead of Hongkong since the two are definitely distinguishable with totally different sounding names. The clerk must have mistaken Hongkong as part of Japan. When I suggested to the manager that the post office should conspicuously post a notice indicating the list of countries accepting international postal money orders, the manager simply said, "We already have a lot of signs and notices here." Also, the US Postal Service should print on the face or back of the postal money order itself the list of countries which accepts postal money order to prevent such error from happening again.

The postal carrier was supposed to deliver a package. They are supposed to make one attempt to deliver to your home before they return it to the post office. They failed to do this. I went to the office and the mail carrier still had the package. I signed the form for it to be delivered, he still failed to put it in my mail box. The package was medicine and I didn't receive it.

I have had a problem with EMS, regarding their delivery service. A package was sent to me from another country, and was delivered to the US in one day. However, it took 4 business (in total, 6 days) days, inside the US, to deliver this package to my home. I needed to receive certain documents for my citizenship interview. The requested documents have not been delivered on time, and I had to postpone my interview. It was a terrible experience with EMS. I had my citizenship interview postponed, due to the lack of original documents, and EMS's irresponsibility.

I checked my mail on Mar. 24th. In my mailbox was one piece of mail and a vacancy notice. The one piece of mail was dated Mar. 23 so the vacancy notice must have been put in my mailbox on the 23rd or 24th. I called the customer service line to find out why my apartment was labeled vacant. The customer service agent said they would escalate the issue and I would receive a call back within 48 hours.

I called the local office to find out if they could help. I received the same answer. Someone would call back in 48 hours. On the 25th of March, I checked my mail to find one piece of mail dated Mar 22nd. I filed a complaint at the USPS website also. Today, Mar. 27, I called the customer service line again and spoke to a supervisor. Someone closed my case stating I spoke to someone at the local office. I had not spoken to anyone who could resolve this issue. The clerk who answered at the local office said, "I'm just a clerk. I can't help you. Call back at 8am."

My apartment is not vacant. I've lived here since June 2009. My mail was not backed up, therefore, there is no reason I can think of for the mailman to assume my apartment is vacant. I work 8am - 5pm, Monday through Friday. When am I supposed to be able to find my mailman and speak to him? What gives him the right to decide how often I am supposed to pick up my mail? Today is Saturday, March 27, and still no call from the post office offering a resolution. I was expecting some important mail. I am assuming the postal carrier returned my mail to the sender. How do I know what I missed? How do I get what I missed back? Customer service cannot answer that question.

My landlord is in arrears with the bank who holds his mortgage. I, nor the bank, can reach my landlord. We've made several attempts to contact my landlord. As of March 1, the tenants in my building are paying the bank. My neighbor received her monthly statement from our landlord. I was expecting a statement also, only to find out the mailman has assumed my apartment is vacant. The statements are very important because the landlord is now trying to collect the rent, as well as the bank. I need to know what my landlord claims I owe (which is nothing since I paid the bank). I would request my landlord send another statement but he cannot be reached.

First, trying to get the telephone number for the post office in the nearest town took 20 minutes because they are not listed in the phone book under anything, the only number 411 (both Verizon and MCI) has is a 1-800 number, and when I called my local Evensville Post Office to get it, they didn't answer their phone. I took off work to file for my passport, a whole other bunch of lies government hoops to jump through. So I had to go online to find the phone number. When I finally got a human, I was told the Dayton, TN post office could not take my passport information today, during business hours which are bankers' hours, and the reason I had to take off work in the first place because they had no clerk who could do it! Our government in general and the Post Office specifically sucks. No wonder more people use FedEx or UPS, at least you can reach them and they have people who can get something done.

Yes, I have called the postmaster, who is never available, and told someone what is going on. Never gets better. Next, I sent a package from my local post office certified and with return receipt. I didn't get my return receipt.

After 2 months of a run around, still nothing. At this point, I just want my $2.30 back for the service that wasn't provided. What is the problem with that? We are a small business trying to make a living and I have had to waste more time fight with the post office than anyone else. Someone needs to look at carriers better or something. Plus they do not take our outgoing mail on a regular basis. They drive around here on their cell phone not paying attention to what they are doing and another one is so grumpy I thought he was gonna bite my head off one day. I really hope this gets someones attention. Very poor customer service! My company is out some money for my time and what I spent on services that I didn't receive from the USPS. Plus I will probably have to stop payment on my lost checks. Also late fees on bills when the carrier didn't pick up our mail out of the outgoing mail slot.

For the past 2-1/2 years, I have multiple times called Post Office to complain about getting other people's mail on our residence that had other local street addresses, clearly being delivered to wrong street address. This is still happening frequently as much as 3-4 times a week. I called and complained of not receiving my mails from Social Security office that they said I didn't respond to a recent mailing that was important to return back by certain date and the piece of mail was sent out 5 weeks earlier.

I was then panicking and in fear that somebody else had received it when I was informed by Social Security of such mail material. I constantly would and still do take mails back to counter at Post Office and tell the clerk where I lived and point out the person's name and address where it should had been delivered. Also, I have constantly had other residents in Los Alamos area bring my mail that was delivered to their homes from across town. I have in this 2-1/2 years moved twice and changed my address each time, but this has happened and continue to happen at all residents in Los Alamos.

Regardless where I live or how many times I move I should not receive other label addressed mail or have my mail go to the wrong address and later be delivered to me by another Los Alamos resident, or informed they received it but returned it back to the Post Office. I recently had received people's tax W-2's from their employers from many different states: Utah, Kentucky, and Georgia. New York and Tennessee also mail for out of country that should have went to Mexico and Sweden, and I took them back to Post Office complaining of the problem once again, and now with out-of-state mails and out-of-country mails coming to my residence.

I also called the Post Office on another matter that a few companies sending me bills owed for products that I had not received was now threatening me with collections for things they claimed they sent in mail. So explaining this to the man that answered the phone at Los Alamos Post Office, I believe he said his name was Carlos. Recently he apologized and checked to see if it may have been placed on hold for delivery or placed on hold to return to company that may have sent it. I told him that these companies are claiming dated back as far as I have been informed dated material as of July last year 2009. He stated there has been a big problem with delivery of the mail that they did not know or could not explain why there was this problem but he assured me that the Postal service was looking into this matter as we spoke.

On February 4, 2010 a woman came to my house stating she had been out of country the past 6 months and the person who looked after her home and personal mail had received some letter mails and 7 packages in late January that was addressed to me and she had dropped them off at the Post Office to be delivered to the correct address. She said because of the problem she was aware of with the Post Office delivery service, she decided to stop by my home and inform me that the housekeeper had returned items to the Post Office back in late January and dropped them off to be delivered to the correct address.

After her house sitter told her what address she believed the packages and letter mails had on them, she decided to stop by and check to see if I was expecting any packages and had I received them and explained how they were left at her home and her housekeeper's decision to return them to the Post Office. So I immediately thanked her and called the Post Office for them to once again check and state they had no packages for me that he could recall and tried to say maybe it was because of my recent address change, but at this time it's February and I've changed address last September, beginning of October, but he continued. He was sure the packages could be with the postal worker for delivery and that he would speak with the postal worker for my mail route and solve this matter if possible. He stated if the post worker didn't have the packages, that it was possible they were sent back to the companies that actually sent them and I needed to, after a week, call the companies to confirm they received the items.

I am not sure myself who sent them, but had for months been expecting items from a few different companies that claimed they had sent out some time back. In mid-November 2009, I also had a man bring me 4 packages from 1 company and this man said they were delivered that morning to his home once again from the other side of town. I immediately took them to post and refused them, stating I was tired of how the Post Office was delivering my mail to wrong addresses and explained how a man just brought them to me that had been delivered to his home that day and I stated the packages never had been opened after the clerk had said something about checking to see if I had to pay any return postage or not because I wanted them immediately returned to sender.

I refused I was reliable for any wrong delivery and I stomped out of the Post Office mad because the stress that the services I am receiving here in Los Alamos is causing so much stress on me. I am just wondering if between the packages the man brought to me and any of the packages the woman said her housekeeper returned was the same pieces of mail floating around USA for delivery or return to senders. What if a piece of mail important with my private identity or SSN, birth date, banking information, etc., was to be delivered into the wrong hands? I just wanted to add that I have received some packages and mail okay, but all packages these companies say they sent have not come to my address.

I am being threatened of being turned over to collections of mail notices and packages of unpaid merchandise I never received and they (companies) claim they have not received back. I'm stressed out to the point that is risking my health conditions and worsen my health because I haven't received many things (mail or packages) or even know what has actually been sent out to me that I haven't received because I don't know what should be expected, but only know what these companies swear they had been sent. I'm not sure if any of these companies could also be taking advantage of me because of multiple conversations telling them I haven't received anything, or certain item they claim they sent, after I have repeatedly explained the problem with the mail delivery in my area and just claiming they sent mail or packages that they really may not have.

My credit is at risk if I can't find a way to resolve this mail problem and find out what went where or actually been returned. My health has worsened from the worry of the problems accrued with mail. Blood pressure is out of control to high numbers that can result in heart attack/stroke, or even death. I feel the Postal Service is responsible for the stress and the threats these companies are making towards me.

There was a dog hold on my address due to my neighbor's dog (I live in a duplex). I was unaware of the hold because the mail man delivering would continue to deliver to my house. According to the manager, Laura, he was not supposed to be delivering to anyone on the premises at all, but he continued delivering to me. In the middle of February, I stopped getting mail completely which is why I went to the post office to inquire. They told me due to my neighbor's dog, I was no longer getting mail and that they had sent out letters notifying me. I never received a letter because the mail men delivering to my house were inconsistent about holding my mail, and delivering. So the one day they decided to hold the mail, is the day the letter was sent out. I spoke with the manager and she said she would give me ten days to deal with the problem otherwise get a PO Box within those ten days.

So I went home, spoke with the landlord and they demanded the dog be gone from my neighbor's premises. Before the 10 days were up, I went back to the post office to notify the dog was gone and spoke with a supervisor on a Saturday. He told me that they would resume my mail the coming Monday and to disregard getting a PO Box. That coming Monday nothing came, so I gave it two days, still nothing. A few days I finally went back, spoke with another supervisor who told me they needed in writing that the dog was gone. And I asked if any of my mail was being sent back because there are very important documents coming in, and the supervisor clearly said no. He also said to bring the letter during the week when Laura, the manager is there. So I got the letter together, had my neighbor sign it and we both went to the office to drop it off. Just our luck, Laura was in a meeting so I left the letter with an employee to give to her along with a phone number. The latter stated the dog was gone and also that the residents would be leaving at the end of the month anyways.

I figured they would hold my mail until the end of the month or someone would come and verify the dog was gone. I never heard back from anyone so a few days later, which is today. I went back to inquire once again and to also pick up mail, and they tell me I have no mail that it has been sent back. Finally, I speak with Laura who tells me she sent back my mail because I didn't get a PO Box. And I explained to her how a supervisor said it was no longer necessary, and how I had been cooperating and doing what I had been told to do, so that my mail wouldn't be sent back. She was completely unaware of anything due to lack of communication from them and she also claims she never got a letter, but her employee claims he did hand it to her the day I went. She just probably cared less to read it. She stated that I should have only went by the instructions she gave me when we first talked but how was I supposed to know a supervisor does not have the authority to instruct me with such things if he was so willing to do so numerous times.

I went in several times, kept everyone updated including supervisors and never got a PO Box because I was told I no longer had too since the dog was gone. Not once did anyone come to verify the dog was gone or to inform me of anything! How can they tell a mail man not to deliver mail but deliver a letter after an incident with a dog, it does not make sense. Someone should have came from the post office to inform me there was a problem in the first place and someone should have came to verify the dog was gone when I first told them it was gone. Apparently, they were sending back mail only sometimes due to the lack of communication. So when I was under the impression they were holding all my mail that was not the case. Important letter and checks were missing.

When I went today to talk to Laura, she was unaware of everything. Even that I had ever came in at all or my letter and she also seemed very careless about my situation. I tried hard to keep my cool and I did for the majority of our conversation, but by the end I became heated when I asked her so what do I do and all she said was "well call the people whose letters you need and get a PO Box." That was her only solution. She admitted to the fact they had made a mistake due to lack of communication within the office, and yet, she seemed carefree and was not willing to provide me with any help. After all the times I went in to talk to someone and verify my mail wasn't being sent back or to verify I was doing all the right things, this still happened and I feel I am being punished when in reality I should not be. If I hadn't been told not to get a PO Box, I would have gotten one. I was willing to do so.

On Feb. 18, 2010, I mailed a package to my son in Los Angeles, CA 90028. This package was for a birthday on March 10, 2010. Delivery attempt was made on March 11. They left a note saying they would re-deliver on Mar 18, 2010. This is an apt complex with a manned office, where packages are usually left. My son left a note on the apt door stating to please deliver to the office. There was no delivery. Today, March 24, 2010, I received the package back. I called the 1-800 customer service number and basically I was told that my son has to go to his local post office to pick the package up and basically stating that I was lying. There was no refund, no offer to resend the package. I'm out +$15 with no recourse.

I am the owner of a company that gets a lot of mail every day, and over the last couple of months, the mail has been misdelivered to other offices or never received. I have filed several complaints with the local post master and have gotten nowhere. My business doesn't run without the mail. I can't pay my bills if I don't receive my mail.

For seven (7) years, I'm out weekly delivering my neighbors mail left in my mailbox by mistake. Some neighbors are now just throwing others mail away. I've caught my mailman taking my packages home when he's tired of delivering for the day. They show delivered online and I called only to have it tracked down and they actually called him (twice) where he said "he didn't realize the package was in his truck".

I've taken hands full of neighbors mail up to talk to the person in charge but nothing has been done for seven years. I had my attorney called to see if I received the papers for my divorce this Friday. Of course Not. I even had an overnight package disappear and the post office said I have to track it down myself by calling the sender. They couldn't help me. I know we live in a small growing lake town, but please. Missed court dates because I didn't receive the paper work. Having to pay for second copies of information to be mailed. Paying for tracked mail so it will get to me.

I mailed a package to Newport, New Virginia but mistakenly wrote my address on the express mail form as the person that sent and to receive the package. The package was returned back to me instead of going to the person that the package was addressed to per address on the package. Should the package been returned to me and because of the failed delivery, should I be refunded the money $20.20 paid for the shipment of this package?

The postal delivery person just throws everyone's mail on the floor rather than place in the mail boxes. This has been happening for the past 7 months. I have four six family properties on Decatur street. The Postal workers have full access to my buildings. There is not a steady delivery person and a least once a week instead of the mail placed into the mail boxes it is just thrown on the floor. My tenants have also called the Post Office to no avail. Today 3/22/10, again the mail was thrown on the floor. Please help me and tell who to contact in the Post Office who will do something to correct this condition.

Angel P was given a Westchester court order making me the administrator of my father's estate. We are not getting his mail. He is sending instead to the tenant's lawyer who the judge ruled against. He is stealing my father's mail. This is mail thief and fraud. We need to handle my father's financial business and we are not getting the bank statement.

I have had very sensitive mail delivered to the wrong box by the postman on two occasions now and in both instances my mail was opened by one of my neighbors and then re-taped. Private information was given to strangers due to the unprofessionalism of the postman.

I was home on the day, 03/18/10, the carrier brought my mail & I had a certify letter. He did not ring the bell or knock on the door to deliver my letter. I called to the manager, Beverly ** on Cavalcade and she was very unprofessional. She screamed at me & hung up the phone. I called again & she said that she did not have the time for this and terminated the call again. My letter was not received on time.

With regards to the packages, it is a situation where the postal system or worker there is scanning them in that they are received. However, the worker(s) are : (A) Not putting notice in my mailbox to inform me a package has been sent.

(B) Writing such things as: "Customer not available". "Business closed" on the same day they receive the package. (C) Returning to sender saying, "No such person at this address." This is unacceptable and I feel it is tantamount to the act of tampering with the U.S. mail and on the part of which every postal worker(s) there wishing to sabotage my right to receive mail delivered there.

Prior, I had a situation where I had gone there asking where my package was and had gone in there with the tracking code from the company that sent it. A particular postal worker there told me: "The company must have not sent it given that they "had no record" of it being received at the post office. On 3 occasions, I went back to the post office telling them the company had indeed sent the package. Ostensibly, they "looked for it", but it "was not there".

About 1 month down the road, still not getting the package and with no help from the postal workers other than to tell me; 'It was not received there', the company sent me proof that the package was delivered there shortly after they sent it and the post office scanned in this delivery. It turned out that the package was delivered, yet not only did the workers there fail to give notice after they scanned it when they got, but they also denied a package was there. At that point, I asked them: "Did you even look for a physical package?"

It turned out they did not even look for a package and they only actually looked for it after my having to insist they do so. Prior, they were just telling me that a tracking number did "not mean the package was sent by the sender" and all they did was look to see if there was a tracking number. On another occasion, another package was sent to me by sender and I was waiting in line. The postal worker who I had confronted prior saw me waiting in line and saw it was my turn to have him as the worker. At that point, he retreated into the back room.

Another postal worker noted it was odd he did that. Yes, indeed, it was odd even to the other postal worker that he would retreat into the back room when I was next in line and for him to attend. She told me I needed to lodge a complaint and gave me the number of someone in charge (but I misplaced the number) as there was no reason for that kind of behavior on his part. The other postal worker did find my package. However, this was a case where the package had to be redelivered to me because the first attempt was "return to sender".

Today on 16 March, after trying again to find out 'what happened' to a package that I knew the company had delivered (I know because I have been doing business with this company for the past 20 years and they are prompt to put in delivery!). Yet again, I was told by a postal worker that 'It may not have been delivered'. I asked her to check and she said: 'No package found'. I called the company (Puritan's Pride Vitamins).

They: (A) gave me the tracking number; (B) confirmed they mailed the package on 4 March and it was delivered to Porter Square office on 8 March; (C) said the package was scanned at 9:30 am on 8 March; (D) the postal worker who scanned it wrote: "Customer Not Available", "Business Closed". (That was done instead of putting notice in my PO Box that my package was delivered!); (E) Another note was written: "Contact local Post Office for redelivery. If not within 15 days, package will be returned to sender". I later went in a few minutes past closing and approached the particular worker with whom similar problems were coincident with prior. I demanded an explanation as to why this happens frequently and under circumstances where his behavior was both ODD and inappropriate in other circumstances. He told me that I was "irate".

Well, of course, I'm going to be "irate" when, on many occasions, I find that my ability to receive mail is being sabotaged in this way. I shall note again that this is the particular worker who on prior occasion failed to do a physical check for a package that was indeed delivered to me and instead told me that 'all a tracking number meant was the company sent notice, but did not mean they actually shipped it' and by doing so, for one month, prevented me from getting a package that was indeed delivered there. It took some time to get the verification that it was delivered and scanned. It was also the same worker, who upon seeing I was his next customer (on another occasion), retreated into the back room which also seemed odd to another postal worker (who told me to lodge a complaint against him).

I wish to know why soon after a package is delivered to me and scanned by the post office (worker/s), an electronic message is sent via the Post Office in Porter Square that they "attempted" to deliver my item. In this particular case, a package was received at 9:50 am on 8 March and in the same minute classified the delivery as "attempted". How is it that a package delivered and scanned is assessed as an "attempted" delivery. Fact of the matter seems to be it was delivered, but a postal worker classified it as an "attempted" deliver. Furthermore, the company who sent the package informed me that the notice they got was: "Customer not available", "Business closed". Could it be that if I am not in the post office, the minute my package arrives, a postal worker there opts to classify the package as "attempted delivery"?

Could it be that doing so is easier for a postal worker to do rather than noting the package was delivered and putting notice in my box that such occurred and also holding it for me. Also, the tracking information says: "Notice was left" (to me) of such an attempted delivery. I never got any "notice" of these "attempted" deliveries. Case in point, an "attempted" delivery on 8 March at 9: 50 am. What's happening is that the postal workers are receiving my packages and claiming an "attempted delivery" the same minute they receive them!

Yet no notice is given to me of this even when I alert them that a package was sent to me. The situation resolves to my having to wait a long time only to find my package was indeed received there, yet the postal worker opted to classify as "attempted" delivery furthered by entering the 'reason' as "Customer Not Available" and "Business Closed".

The situation seems to be one where a postal worker (who perhaps does not like me), has some 'leeway' to 'loop' my packages through the system so that not only do I not receive them, but also, I get no notice of any "attempted delivery" even after inquiring about an expected package. I find it unacceptable that postal workers at that office, despite actually scanning that a package was indeed received there, persist in telling me they 'have no record' of it being delivered, or don't even physically look to see if it's in the storage room.

I feel this veers on being tantamount on tampering with the US mail as to obstruct delivery of items delivered to me and to deny delivery. It's wrong. The system should not be one where they have the liberty to sabotage delivery of mail to me. In essence, whichever postal worker is doing that to my mail is doing it because 'he can' as there is some opportunity for him to get away with not putting notice in my box after a package was scanned for arriving there. I am requesting that you look into this situation as I wish to close the option of whatever 'leeway' your postal worker(s) have with regard to doing this sort of thing on numerable occasions

I shipped 2 packages to two different parts of the United States by flat rate box. One was worth $85.00 and the other worth $27.00. Both packages had been opened and the contents replaced with something else of no value. They were marked as "Received Opened". I spoke to the postal service that I shipped from and they simply gave me a form and said that they really couldn't do anything about it. I am very upset that my mail did not arrive intact. There must be some sort of responsibility the postal services have at making sure packages aren't opened, isn't there? Thank you for your consideration in this matter.

I have a question for you. Who is the Post Master at the Concord PO on Loudon Rd? They have changed the hour we can now pick up our morning mail to 8 am. This has put us behind by half an hour. First, they stop us from getting our mail at 7 am; then they would not let us pick up at the back door any more. Then, they would not let us drop off our mightily mail at the back door any more, so we must go inside to pick up and drop off mail. We paid over a $1000 a year for caller service to get our mail early, and early is not 8 am in the morning. What is going on? Is there anyone above the Post Master to talk to? I have a few names and want to start here first. I look forward to hearing from you. This puts our service behind in sorting and delivering our mail to our internal customers.

I have been shipping products to customers for a little over 7 years now without too many issues. However, within the last month, I have had 5 of my customers tell me that they received an empty padded envelope that was torn open and the products inside missing. These customers do not know each other and one was in VT, 2 others was a few towns away from me in NH and 2 was in MA.

When I called the post office and filed a complaint, someone named Pam called me back. She told me that can happen in the processing process because it is all done by machines. Okay, well then, why isn't there a local place where they send items that appear in their processing centers? These items get shipped to a larger facility in like Texas or something. I wasn't happy, so of course she notes my complaint that I was angry and difficult. I love how they note our complaints with how we react to their mistakes as a knock against us.

Of course, I am frustrated with them. I just lost out of $50 that they are not being accountable for. So the next few times, I complained about more missing items. No one has called to deal with these complaints since my initial complaint. I have lost out on over $200 in products now and have lost total faith in our postal service.

I have had mail delivery problem since last September. It was first my bank not being able to send my ATM cards, because the post office kept sending back, saying "moved and left no forwarding address." For God's sake, we lived there more than 7 years! Then it spreads into my entire family not being able to get our bank cards, and some of the bills are paid late because we never got bills in the mail!

I tried the 800 number and went to the local post office. Both weren't helpful. Local post office kept saying there is no supervisor available and took my info and such but no action! I filed so many complaints. By now, I feel so overwhelmed and can't understand why they can't fix a simple problem. We didn't move. Deliver my family's mail!

The postman was teasing my dog with mail though the side gate. My dog doesn't like the postman, and I have worked very hard to train him to not bark so much. Now, all my training is for naught. The postman is not the postman we've had for years; he has been on our route for 3 weeks. There is a side walk he can use, and there is no reason for him to be standing by my side gate or cutting though my flower beds to get there.

I would appreciate anything you can do to resolve this issue. I would be willing to move my mailbox to the end of my sidewalk, so that they do not have to walk all the way up to the house. The cost of my flowers being walked on is costly. It doesn't do any good to fix it, if they continue to walk on them. I have asked before if they would not cross there. Last year, I reseeded my grass. But I still have a path where they walk everyday to the neighbors, so they don't have to walk a few more steps and go down to the sidewalk and back up to the neighbor's mailbox.

The Powell, Ohio post office (43065) put a canceled and "Moved Left No Address" order on my post office box I use for business. All my mail was returned to sender. My post office box was paid up. There was no rhyme or reason this was done. This cost my company thousands of dollars and directly affected my company's credibility.

I am disappointed that you let Ron, the best Mailman in the city delivery, go and got all part-time come in. I don't get all my mail that I used to get. I used to get magazines and ads and cards from Bath and Body's Store and now I don't get them anymore. I am thinking that they use the gift cards or throw them away. It is a disgrace that some of them dress the way they do. We have one that wears cut off shorts so short that when she bends over that her butt sticks out. We also get our mail so wet that we can't even read it and the post office does not do anything about it. And just the other day, I ask the post lady why we didn't get as much mail as we used to and she said that I was just lying about not getting my mail.

My husband is an over the road truck driver. He relies on the USPS to deliver his trip packs to his home-based employment in Omaha, NE. He can drop a trip pack off in any destination Blue Box of the USPS, anywhere in the U.S., and it takes more than 10 days to deliver this mail. Why? I called and spoke with a Consumer Affairs official in Washington, D.C. and she couldn't have cared less about the problem. This is wrong for a government official to act as a person that is representing the consumer!

All I got out off her was it could be held up in a hub, or something could have delayed the mail. I would like to know what can delay the USPS? Is it we don't care about our jobs? If any person working outside the government treated their job like the USPS is treating consumers, without care of service, then we would all be unemployed. I find this very disturbing and very very unsatisfactory of the USPS, and the Consumer Affairs representative I spoke with, her reply of, "What do you want me to do about it?" Only a question a government employee would say. This is not the first time we have had this problem. We have also had problems with next day delivery not being delivered by noon as offered with that service.

By the negligence of the USPS not performing their service in a timely manner of getting mail delivered, this has caused consequences of not getting paid as I have to rely on the USPS to deliver my trip packs to Omaha, NE within a timely manner. So with this, I live paycheck to paycheck as many Americans do this day and age of the economy. So who is going to get my rent paid and who is going to pay the rest of my bills and child support? And where is my family going to live when we get evicted from the negligence of the U.S. government postal service? I cannot track first class mail, and one can't rely on the USPS for mail delivery. So how are you going to handle the physical damage and mental stress over the lack of drive of the USPS?

On 3/08/10 I was driving on the 110 Freeway North at 11:40 am. At the Manchester exit a post office mini van (with the # 8227794) cut off trailer, almost causing a big accident. I look at the lady driving the minivan and she was calling the truck driver names when she was at fault. I don't know who she is but somebody needs to tell her that it's OK if she wants to get hurt, but don't involve innocent people.

I have an international postal money order that was made in Louisville Kentucky on October 2009. The people were very nice and tried their earnest to cash it for me in Jackson Tennessee. It is in US funds. They told me it will have to be cashed back in Canada i.e. out of the US! Major policy problem! This has caused loss of funds due to exchange rate.

I mailed a handmade gift to my 3-1/2 year old granddaughter. She received it on the day we expected her gift to arrive. It was an electronic cigarette starter kit. I paid for my package to go Priority Mail. She waited for my gift but had not interest in it.

This is the second time I have used the Post Office to send a gift to her and have had problems. They expect me to continue to use their services? Not only do I lose the cost of the postal charge to send it Priority, but I lose the cost of what I purchased to make the item and the time I spent making it.

I've been receiving wrong mails (4 times in less than one month). I called USPS three times. I continue to get the wrong mails. I'm unsure if my mail is being misdelivered to other homes as well. I was on hold over 6 minutes on 3/8/10, and the supervisor still did not take the call. This is not acceptable. They must have standard operating procedure to put in place. Have mails verified by a supervisor before taking them out of the office. Put a warning card so the carrier takes time to double check mails prior to delivery. I am a letter carrier and this should not be happening as often as it is. Please fix this! I never receive my water bill and they've assessed late fee. I received the 2nd notice, not the original.

My husband and I continually get our mail after 5PM. We have signed for packages in the past and received one, when we were supposed to get two. Because we signed for the one, it shows that two were delivered. It has happened twice and for three months, we have received our domestic mail after 5PM. It has cost us money in not receiving our packages, as they were prepaid for and it shows they were delivered and my signature as confirmation. Additionally, my payroll check and my husband's unemployment check are always received days later than normal and after 5PM, so there is no way of getting to the bank at a decent time.

This has hurt us as in the past, we have always received our checks on a Friday (no longer) and when they do arrive on a Saturday or Monday, it's after 5PM. This has caused us to be late on our bills and deprived us of having cash on hand for the weekend. I have confirmed with both companies mailing the checks that they are mailed on Tuesday morning and Wednesday morning from within the state of Florida, yet it takes 4-5 days to receive them being mailed first class. The latest they should arrive is 2-3 days per the USPS website.

John ** has forced my parents to put up a mail box at the street, when they had a mailbox on their house for over 30 years. The postal delivery person tricked and misleads some of the people on the street to put up a box. Half of the street does not have a box. My parents are ill and cannot fight this battle. The sad part of this is that the postmaster has totally agreed with us, but was over-ruled. They only gave us anxiety and stress.

My mail is being read by the postmaster. This is very sensitive mails like attorney/financial information. My mail is obviously opened and resealed. Today, I got my mail from my post office box and one letter, with my former physical address from an attorney, was delivered with the envelope sealed with two pieces of tape. One piece of tape was cut. The letter was also addressed to my former address.

The postmaster has returned previous mail addressed to this address in the past but it seems odd that this letter from an attorney made it into my mailbox. We live in a very small town and have had personal issues with the postmaster. Numerous complaints have been made by other individuals concerning privacy issues with this man with no consequence. Complaints seem to be swept under the rug.

On Wednesday, February 24th 2010, the local USPS mail carrier came to my door to drop off mail. When he did, my dog approached the door and barked- normal dog behavior. The carrier then proceeded to tell me that if this happened again he would send a supervisor by to talk to me. I apologized that he felt threatened by my dog (that was inside my house and had no possible way of getting to him) and reassured him that she would never have the ability to get out of the house.

He then responded by saying "power on... power on". Since then, I have only received mail once by a substitute mail carrier. I've called USPS and filed two complaints in less than a week and they have done nothing in helping me reinstate mail delivery service. I have bills and important documents that USPS is withholding. What can I do?

Since September 2009, I have been posting complaints on the postal inspector website reporting consistent mail theft, vandalism and tampering. These are the reference numbers for all of my complaints to date. Despite my best efforts and all of the red flags, nothing has been done. All the site ever does is send me an email with a reference #. I have even given them the name and addresses of the suspects and they have deliberately allowed this to continue. I am at my wits end with this. The consequences are obvious; I have to endure torn, taped, pre-read, late and non-existent mail because some rogue criminals have decided that I have to with the blessing of the USPS.

I have been receiving someone else's mail several times now and someone is probably receiving mine. When I went to see the manager of the post office, he said, "Too bad." About two months later, I received some one else's mail again. When this happens, I think and say, if I'm receiving someone else's mail, then where is mine? And if he could just say "too bad," maybe someone should see him.

Many of the people posting complaints in this section (including whoever wrote the into) seem to think that the postal service uses taxpayer dollars to operate. Many of you seem to have legitimate issues with the USPS, but some of you need to get your facts straight. The USPS does not receive any taxpayer dollars to operate. Your taxes do not pay the salaries of anyone who works for the Post Office.

I was expecting a certified letter with a check for $17,000 in it. On 2/6/10, I asked Mr. L how long it takes for a certified letter to get from Pittsburgh to Emerald Isle. He stated around 3-5 days. On 2/10/10, my cousin mailed the letter. I was out of town that weekend and on President's Day, I checked my box and no slip was there for pickup. I work 10 hour days, so Thursday, the 18th, was the first chance to check. Jim, at the counter, said there wasn't any letter and asked for a tracking number. He looked it up and said it arrived Friday the 12th, was undeliverable and forwarded. I asked forwarded to where? He said he didn't know. I called my cousin and the only addresses on the letter were hers and mine. There wasn't anywhere to forward the letter to. He said he didn't know without seeing the letter.

The gravity of the situation is this: It took 2 and 1/2 years for my aunt to give us the money my uncle left in his will. Even then, she had to be taken to court to disperse the money. To get her to reissue the check will be next to impossible. I have had this PO Box there since 1996. They know who I am since I get many items delivered to that address. I also have my street address that items come too. It looks like Jim or Tom scanned it at 10:04 as undeliverable and 10:05 forward. No one thought to match the name with the right address even if it scanned different?

How rushed were they? This is a small beach community with less than 2,000 people at this time of year. Someone probably wanted a smoke break and in turn ruined my life. Both of them told me stories when confronted with me asking why it was forwarded. I filed a complaint with the postal service CA 101365201. I also called NC consumer advocate. They tried to call, but the office closes at 1600.

Finally found out what happened through the NC consumer advocate on Tuesday 2/23/10. The letter scanned as PO Box 606 instead of 4606. Even so, they know me and could have held it until they checked with me. A certified letter is more important than a regular letter you would think. The real problem is that instead of scanning "return to sender" it was scanned as "forward". Now who knows where the letter is. I tried to call the Central Forwarding Service markup unit in Charlotte. It's not there, in Atlanta or Minneapolis, not there either.

I called the US Postal Service yesterday and they reissued another complaint. There was a note there that Tom said he talked to the Belle V office and me. So what? Is that the extent of the investigation? I want someone held accountable. I work at Naval Hospital Camp Lejeune and take care of marines, sailors and their families. I work in the laboratory and if I did my job the way those two did, there would be a dire outcome. No one cares and is not held accountable. I called US Postal service today and they really don't care either. I feel that there is nothing anyone can do because the letter is probably dead mail by now. It hasn't been scanned since Feb 12th.

After five calls over 3 weeks and many hang-ups I finally reached my mailman today. He had dropped a cardboard box in my mailbox--too large to retrieve. The metal lip or frame around the box prevented me from pulling it out. He claims he left it on the counter the next day and it had to be stolen, which is quite unusual with a double-locked door. I never received it. Last week, we had four 1099 IRS letters that were not delivered. The management firm sent them to me and I delivered them. All had been properly addressed to four residents of the building. I had no trouble delivering any of them within the building. I don't yet know who had sent me the cardboard box package as I have not as yet been billed.

The U.S. Postal Service was electronically notified by the shipper on January 28, 2010 to expect your package for mailing. This does not indicate receipt by the USPS or the actual mailing date. Delivery status information will be provided if or when available. No further information is available for this item.

This parcel was supposed to arrive in South Africa weeks ago! I called the USPS from South Africa on a daily basis as well as my postal service. The phone call to the US cost me more than you can imagine! They told me there is no parcel only that they are expecting one and if I want info on it, I must go onto the track and trace website for USPS to check the status. But as you can see above there is nothing to look at!

The poster finally found out something about the whereabouts after weeks of frustration. The parcel has apparently been sitting at USPS local branch for weeks! Why have they not sent it?! They have no explanation for this! You can't email them as their webpage is always offline. When I phoned I spoke to a really rude woman who was not interested in helping me even though I am from a foreign country and needed assistance. These people don't care and have no manners!

This was the first time I have used USPS and purchased from the internet and I will never again as they are the most useless things I have ever dealt with in my life! I am at a point now that I don't know if the USPS has scammed me or the person I purchased from has scammed me. If I had the money, I would fly up there and personally sorted this out. I have tried everything and spent a lot of money on the parcel and the phone call, etc. I have had enough! Please advise.

I have to go to this PO every Saturday since the hours changed and they no longer open at 8:00 during the week. What a chore it is every Saturday. The "call window" when you're just there to pick up a package is always closed. Everyone is standing on one line (and I mean there's always 25-30 on the line) and usually just two employees working the window. This means they are taking care of money orders, stamps, packages and everything else people may need. I spend at least 20-30 minutes every Saturday just to pick up a package. It's ridiculous. Today in particular...only one employee at the window for my first 15 minutes on line.

Finally someone else opens up and the other one goes on break! Are you kidding me!? There was almost a revolt on line with the line getting longer and longer. Meanwhile there are at least 4-5 people in the back peeking their heads out listening and seeing what's going on. Thankfully, (30 minutes in) someone finally comes to the "package window" and seriously, 3/4 of the line moved over to that window. When all you need to do is pick up a package it's ridiculous to wait 30 minutes or longer when there are so many employees standing around doing nothing. The workers seem to have the "I don't care how long you're here" attitude. I hate this PO but there's little recourse for me. I have to put up with it week after week. Short of being late for my job one day a week, what am I to do? I don't usually complain because it probably won't do any good but this is so wrong. Not sure whether it's the location (poor neighborhood) that they think it's OK to treat people like this but it's just so wrong.

US Postal Service keeps billing me incorrectly. I pay by credit card and when I talked to the supervisor, I was told that they never actually account for the stamp stock for each day but only tally payments received for each day. This means they will never find out if they have collected extra money for the sales that was conducted for that day. I have receipts and they have acknowledged that I couldn't have asked for that many stamps. I paid five times more than I should have.

Over the past ten to fifteen years, our Postal Service has been inaccurate periodically but steadily. Mail for 7528 Charlotte might go to 7528 Harrison, just a block away. Next door neighbors have had similar problems like when I get the mail for 7532 Charlotte at 7528 Charlotte address. It is not just one or two people, it is the whole two block area from 7528 Harrison to Charlotte to Holmes.

I have had small amounts of cash from Aunts and Grandmothers who believe in the mail system, go missing. I have had insurance claim paperwork for renewal of my disability income from Met Life go to another address and get marked "person does not live here". Luckily I have gotten a second notice that made it to the right address so I could get the forms back in time.

On February 13, 2010, I delivered and paid for priority mail package to New Jersey. An employee revised the package and charged $5.65 for the service, including delivery confirmation. February 15 was a holiday, so we expected delivery at the destination on the 16th, only to find out through their site that they had instead misdelivered to Lancaster, PA on the 15th!

I went back to the post office to ask how they would fix their error, and the same employee was disrespectful and offensive in trying to blame either sender or receiver for the error and also indicating that there was nothing they would do.

I presently have two post office boxes in the Newton, New Jersey post office. One box 8xx is personal mail and post office box 3xx is business. The 8xx box I have had over 20 years the 3xx box over 11 years. The personnel in the post office staff are very familiar with me. The fees on my personal account became due. At the time I wanted to pay my fees to Anna, I was told it was too soon. She could not accept payment. The post office in general has cut back their services that the line is out the door all of the time with only one person on the desk, making people wait approximately 1/2 hour to process any mail problems. In the past several weeks the line out the door did not give me enough time to spend and wait for the poor one person left at the desk to handle it all.

Another time I was told by Jim at the desk that I had to get in line after waiting 40 minutes to get to him to pay my fees. I walked out zero. This is service? I didn't have another 40 minutes to wait for services. Today I went to pay my fees for box 8xx to be told that I would have to pay an additional fee to get my mail. I requested a change of address form to forward my mail to PO box 3xx and requested my mail from Chip. I was refused access to my mail even after forwarding paperwork was handed to the employee.

The past history of this post office leaves a lot to be desired. As it is, the post office box fees are double the fees in the neighboring post offices (Andover, Greendell, Tranquaility, Branchville, etc.) with the worse service possible. In the past twenty five years I have had the following problems with this post office which has created financial problems. The rural delivery clerk, when my mail shows both my street address and PO box, she returned the mail to sender. As a result I have had additional late fees, return credit cards and funds send to unclaimed property in the state of New Jersey. Today was enough: this post office has caused both a financial and physical hardship by their actions. I expect to have my present mail forwarded to the other PO box in the Newton post office immediately. I want to know what legal action I can take.

Starting back in May 2009, I have been trying to get my ID from DPS and my Social Security card from the Social Security office. I have been to both locations 3 plus times. And every time, I have been told my card has been sent, and every time, I am told the postal service has sent them back. It's been since May, and I still do not have an ID card. I had my social security card sent to the Social Security office.

I receive all other mail. I have lived at this house for 2 years. Our box is on our house in a good neighborhood with my name on it. I have made several complaints to my local post office with no answers. What do I do? DPS just keeps telling me I have to have the post office stop sending my ID back to them.

There were 100 people on line and 3 people working behind the counter. There were 2 girls that came out sporadically to ask anyone picking up an item. One person behind the counter was doing passports only. I asked for the manager and she blew me off saying this was after a holiday. How can you run a po with 2 people working the counter and 2 supervisors doing zippo. I want this relayed to the post master general's office.

I moved to Waukegan on November 2009. The first incident happened a few weeks later while expecting overnight urgent documents. The postman rang the bell and I answered and went downstairs to meet. He was already gone and left a notice. I called the 800 number to file a complaint. They told me a manager from Waukegan would contact me which never happen. I went to the post office. I spoke to the manager. He said he would speak to his employee.

On January 15 I received another orange notice and letter from my car insurance dated the January 3, 2010, which requested me to call them in the next day. I received the mail in the 15th. I called and they claimed that letter was mail the 3rd and my insurance was cancelled because of it. The next day (16th) I went to the office and I spoke to another manager in the Waukegan office. He rudely stated that there was no way I could prove the mailman left the note and letter on time and that I should check my mail more often which I do. The notice was a package from an unknown sender and they couldn't find it in that office or prove that it was returned back.

On 2/11 I went to check my mail and I saw another orange notice on 2/12. I went to the post office and I spoke to the manager, who assured me that he was going to speak to the mail carrier and he was going to call me back which he never did. On 2/13 I received a mail from the mail man and I taught everything was fixed, but on 2/14 I went to check my mail and I found an orange notice dated 2/11. I work from home, so receiving or checking my mail at least every other day is a must and the parcel and letter are very important and are urgent matter. I had found the mail man sleeping in his truck in front my building in the afternoon. My car insurance premium went up $100 every month.

I moved from a hotel into an apartment house and change our address two weeks ago. Now, the post office said they can't change our mail because were we lived was a hotel. They told us it's up to the manager of the hotel to send it back to the post office. So we called the hotel manager and was told he will not do it because he doesn't have time and we have checks from the government that we will not get on time. This is not right or fair. It used to be when you changed your mail that was done. Now, they have the right to keep your mail if the post office does not want to change it. We have lived in a lot of hotels before and have never had this trouble. We have always changed our address. We won't be able to pay our bills if we don't get our checks on time and that's not right.

Mail is being delivered to me on a very erratic schedule. I have both a PO Box and a physical address. I travel a lot, and I didn't pick up the mail from the PO Box for about a week. When I got there, the key didn't work. I asked the clerk for assistance and she told me that the box was closed for non-payment. Apparently, I missed the "Pay By" note that they usually put in the box. So, they changed the key. But, they had my mail. I paid for the box, plus a "restoration" fee and got my mail.

The following week, I got one piece of mail addressed to occupant for the entire week. So, I went to the counter and asked for the postmaster. Joyce (not the postmaster) came out and told me that my mail box was marked closed with no forwarding address and all of my mail was being returned to the central office and to the senders. She told me that it would be corrected in a day or two. The following week, I received two items at my home address that were marked PO Box xxx.

This time my husband went to the post office. Again, he saw Joyce and she told him that for some reason it was not re-opened, but that she would make sure it was fixed. She took a letter to show that it was returned to sender from the day before. The following week, I got an electric bill and nothing else. Normally, it might not be such a large problem, but I didn't get any of my tax information. A small check was also "returned to sender. " Again, I went to the counter and asked for the Postmaster. I told him everything that happened and he "assured" me that it would be fixed and I would get my mail the following day. That was over a week ago. The only thing I had in either mailbox is an advertisement for a gym. In addition, I had a certified letter from one of my employers addressed to ***. The address was crossed out and Box xxx was written.

The postal system like our government suffers from foreign and criminal corruption feeding off the people the reason for so much complaints. I've worked as a dedicated, unpaid worker and walked 10 times the distance, endured the weather, consumer's abuse but the worse is those squanders running things. They will get their reward soon! The UnAmerican assault on the true Americans/Christians/volunters is pure devil driven! I've been too sick to go out so I tried to mail two sermon CD and bulletins to our shutins. I put almost $1 postage on each evelope and the PO lady said I had to double that for delivery 10 miles away! While the devil-possessed money lovers send their unwanted lies and cheat-ads for pennies duplicated every day or week! The consumer pay inflated insane prices then has to pay to haul junk mail away. I would not use the "service" ever if we weren't hostages of democrat/liberal insane takeover. No choices! It was much better 60 years ago!

I have a daily mail pick up. At my location, there is never a problem when my regular driver is working. However, when he is on off, or they have him delivering mail instead of just his pickups, I always have a problem getting my mail picked up when I call to see if am going to be picked up. When my driver does not show up on time, Mrs. ** has answered the phone for me, and has always, and always had a very bad attitude, and does not care whether my mail gets picked up or not. I explained to her that on the 6th, I had 3 tubs completely full of mail, and several boxes, and that no one picked up my mail. All she said was your, "driver will be there". He never showed up.

On Monday the 8th, I again spoke to her and she had a nasty attitude again, and still did not send anyone out to collect my mail. Finally, around 5:30, my regular driver shows up and said they had him doing someone else's route, but he still showed up. I then had 5 tubs and more boxes. I also asked her if she can provide me with a fax number, to where I can fax my mail box rental applications for mail forwarding, and she could not help me. She then said to call back on Monday, and speak to such and such person, who handles the mailboxes. On Monday, I called again and was given the same answer again by Mrs. **, to call back on Tuesday.

This is aggravating. I give the USPS nearly $30,000.00 worth of business a year, and I don't believe I should have to go through this, just to get my customers mail picked up, if my driver is being put to do others' routes, or when he is not on duty. This is a major concern with me, that she is supposed to be in charge here, yet does not care, nor provides good services. Medications and other important pieces of mail, priority mail, express mail documents, both domestic and international, do not get to patients or other recipients, so this is a problem.

I printed a Customs Declaration & Dispatch Note from PayPal. I did not use it, it never left my city. However, it took five days from the date shipped to the date back to my porch. I have had packages sit at my post office many times due to the fact that they don't come to my house everyday. This took me out of the time frame to be able to void the label through PayPal. I was told that I have 60 days to receive a refund on services not rendered on a shipping label. This means not delivered from what I am explained.

Nevertheless, the Postal Service will not give me a refund. PayPal will also not give me a refund because they said that the post office is responsible. The post office says PayPal is responsible. Pitney Bowes says that the post office is responsible, even Click and Ship says postal service is responsible. So basically, I pay $84.79 for a label that didn't go anywhere.

I think this is how the post office makes money off of taxpayers. This money is probably going in some CEO's pocket, and the bad part is once they tell you no, they will not tell you the next level to go. It stops with consumer affairs, no means no and it's my fault.

U.S. Post Office 9th and Market Street , Philadelphia, Pa 19107 - Philadelphia's Post Office in the hood. The first of the month, the end of the month really doesn't matter. Hours 8:30 to 5:00 [they] Just may have two windows open and always a line going out the door. No service window, no machines to purchase stamps. Our senior can't stand in line for one stamp. What happened to customer service? I've contacted Consumer Affairs numerous times. It's been a year and no change.

Called postmaster at local office to complain about carrier cutting across the yard in the same path every day. Following day, no mail delivery to my house but to neighbors. Called postal inspectors about the holding of first class mail, got told to talk to customer service and transferred. Apparently the computer system went down and I was to be called back by supervisor.

Next day (Friday) ago no mail delivery to my house but neighbors got mail. Had message from customer service but had to go through the story again with the fact that it was now two days of no mail delivery. Was given a number (file) and told that someone would be in touch in two business days. When I ask her if that means Tuesday I was told yes. Saturday 02/06/2010 will be three days and no telling how long they will deliver mail to houses right next door with the same box and basically the same location but skip mine because I do not want a path through my front yard. Beginning of week there should be a check delivered. Bills that should be delivered. If not delivered then not paid. Just basic attitude of we will do what we want or we will not deliver your mail.

I would like to clarify a complaint I made about a Port Wing post office misunderstanding. I was simply trying to determine whether I could receive mail! In my frustration this was possibly worded a bit strongly, and now that I am going to be able to receive mail. Hooray! Hopefully, everything will be amicable from this point forward. Thank you and the Port Wing P.O. for addressing this in such a timely manner and permitting a satisfactory conclusion for all involved! Successfully resolved!

In December of 2008 I paid for a P.O. Box online. I printed the papers as instructed and went to my local post office. The employee told me that he didn't know how to issue a box that was paid for online. He instructed me to go to another location, but I didn't want another location, this post office was nearest to my house.

I went online and emailed the post office to let them know what was going on. They tried to explain to me what to do but it was turning into a hassle. I wrote them back and asked to just get my money refunded. They said they would process it and it would take at least 4 weeks. I said fine. I called back in March 2009, and they told me that there were a lot of people ahead of me waiting for refunds to be processed and asked me to be patient. I said fine.

My refund wasn't processed until January 28, 2010! A year later! This is very upsetting and aggravating that the post office takes a year to issue a $74.00 refund! I will never purchase anything online from the post office again.

I had an insured package left at my apartment door on February 1, 2010 at 2:00 in the afternoon by our area postal carrier. However, the package was stolen. If it is a policy or procedure by the post office to leave packages at apartment doors, then can't the policy be changed to leaving a postal slip in one's mailbox, so that would ensure a more secure way for the consumer to get their products. This procedure makes me wonder if the postal carriers are stealing a lot of items that they claim to have left at a resident's door. They supposedly don't have to have a signature, so how would the consumer know if they ever left it.

I know this is going to sound awkward, but please do not judge or be rude about what I am saying. I am an employee of the USPS. It really hurts to know that I love my job and my customers as much as I do and have people that feel horrible about us. Please don't assume that because your experience is bad, everyone that works here is all the same. I take pride in my job and am doing what I can for my customers. I try to treat my customers as I would want them to treat me. I have made friends with a lot of people on my route and try to learn everyone's thoughts on what can be done to better things on my end. I choose to do this because I love it.

I have worked for the post office over 5 years and full time for over a year. I have been thanked many times for doing a great job after the other lady retired. She was someone that had a lot of complaints about. Sometimes we do have bad days such as when we work sick, the mail truck is 2 hours late getting us our items to get to you, or something is going on in our lives that keeps running over in our minds. We have customers that have bad days also. I try to keep my chin up and put myself in their shoes. We should all do that. I just want you to know that not everyone is inconsiderate of others. I also want you to know that we are human beings and if someone just smiles and said thank you once in a while, it really makes us feel appreciated.

There are a lot of things that people don't understand about our jobs, though. I work 6 days a week for 7 or more hours a day with no break! We have to sort our own mail, organize it according to delivery, count the items (letters, catalogs, parcels, etc.), log information, sign a form for every move we make, keep track of miles, load it into our vehicles, and try to deliver it to the right place on time every time, and then do it when we get back in from our routes. As a rural carrier, I have to provide my own vehicle, insurance, etc. That isn't cheap. I do agree that there are people out there that only work for the money. It isn't that great, either, when you have to pay for all the expenses just to have the job like I do. Also, I don't get paid by the hour. If my route is evaluated at 7 hours and I work 12, I get paid for the 7 hours. Then, I get in trouble for not getting it done in time.

Rural carriers go through a route count once a year. If our mail is low for that 2 week period of time, which it usually is, we have to deal with the pay we are given for it for the next year. Most of us work hard, but do make mistakes. We have subs that don't care as much as we do. That is difficult for the regular carriers. I do everything I can think of to make my subs' job easier, but he/she tends to not care. I put names in boxes, color code things, etc., but there is no getting him to care as much as I do. There are a lot of complaints when I take a day off. I hate to take off work because of that. It frustrates me seeing the mess that was created while I was away.

Not everything is in our control though. Before it reaches my hands, I don't know what has gone on until that point. I am writing this because I, too, have bad experiences with the postal service. I recently had an express package that was damaged (out of carrier's hands) and scanned falsely by a carrier or clerk. It was scanned as attempted when it was not! That is a sign of laziness. I have called the supervisor over that postal facility several times and have gotten nowhere with it. There isn't anything I can think of that would be a good reason for that package to show attempted when it was not. That is just false documentation to cover someone's butt.

No matter what, there is no excuse to treat the customers the way that you have been treated. Do not just sit back either. There is always someone to listen and take care of it. Know that if you do not get results, keep going until someone does take care of it. Sometimes when I make a mistake, having the customer catch me and tell me (nicely) personally, it gives me a better image so that it becomes more personable. Everyone makes mistakes at sometime, but know that constant mistakes should not be tolerated.

For several weeks, I have had spotty delivery of my mail. I live in northern Minnesota, so snow and ice are a norm here in the winter. Today I received a letter from the post office, in my mailbox, mind you, that my sidewalk is too dangerous for the postal worker to use. I find this suspect as if it was so dangerous, how did he deliver this notice? And since he did deliver the notice, it seems pretty childish that he wouldn't deliver my mail at the same time. Instead he holds it hostage. I am really sick of this. What is it they say about the USPS?

Through wind, snow, rain, etc., the mail will be delivered? What a joke. This mailman also scares my children and they say he is mean. So what do I do? I put a call into the postmaster. Hopefully he calls me back. I am extremely angry. I have 5 feet of snow in my yard and they expect me to shovel a path for this jerk. No, thanks. I'll just shove a huge mailbox in the snowbank and he can deal with that. I constantly worry about whether I should leave my outgoing mail in the box. When I leave, he may just decide he doesn't want to pick it up. Then who is going to get hold of my info?

I am so tired of entering the post office in a smoke-filled haze. The postmaster smokes inside the building, or else he stands out at the back at the door and people have to wait for him to get done before he comes to wait on you. He even left a burning cigarette laying on the table by the window when he saw me pull up, and he went into the back room to get the window, so he can wait on me. Meanwhile, this cigarette is still burning and entering my lungs! There is a law (Is there not?) that states "No smoking in federal buildings." I don't want to inhale his dirty smoke into my lungs!