US Postal Service

We have received 5 overdue bill notices with charges since we moved into our house a year ago! My husband is a stickler for paying bills "early" or at the very least, on time and this has never happened to us before! We usually receive the bills a week or two late since moving here. We have always received daily mail and since moving here, we have received no mail on numerous days. We don't know where the breakdown lies, but we would appreciate a response and the hope of better service!

I went to purchase some stamps. After waiting 45 minutes in line (there were only two employees working, one at the counter and another looking for packages other people were trying to pick up), I was told that they could not give me a change for my $20.00 bill! Are you kidding me? Where is the supervision or management? Totally useless Pilsen (60608) post office. No wonder there is so much dissatisfaction with the USPS.

My certified letter was mailed on Friday, May 11, from the Seattle, WA area. On Friday, May 18, I received a call from the postal consumer affairs department in Phoenix, AZ that the letter would be delivered on 5/18 or 5/19. We were home on 5/19 when the man delivered the mail. He did not ring our door bell. He merely left a "tried to deliver" note in our mail box saying that we could go to the mail post office on Tuesday, 5/22, and pick it up.

We had a FedEx delivery just prior to the post man coming. He rang the door bell and we clearly heard him. So we get to wait through a holiday just to get our letter - 12 days from Seattle to Yuma. It is no wonder that, you, folks, are going under. We have a whole crew standing by to replace our air-conditioning unit but the damned check is in the mail. Thanks a lot! Next time, it will be FedEx overnight!

I mailed a package from Coleman, TX to my parents in Overland Park, KS in early March 2012. It was estimated that the package would arrive in 3 days, but of course it was not guaranteed. The package did not arrive for 9 days. I mailed a package from Coleman, TX to my parents in Overland Park, KS on May 9, 2012 for Mother's Day. It was estimated that the package would arrive on Friday, May 11, 2012, but once again that could not be guaranteed. So, in hopes of avoiding a disappointing experience a second time, I paid for a tracking number/delivery confirmation to go along with my package. I called my mom and told her that the worst case scenario would be that the package would not arrive until Monday due to high volume around Mother's Day. When I received a call on Wednesday, May 16, 2012 stating that the package had still not arrived, I got online to check the status. The USPS website showed that the package was still at the sorting facility in Abilene, TX, which is only about 55 miles from the Coleman post office I mailed it from one week ago.

I checked the USPS website this morning to find out that the package had finally been checked into the sorting facility in Coppell, TX. I'm not sure why in the world it would take seven days to get a package from Abilene, TX to Ft. Worth, TX other than a pretty disgraceful disregard for customer service. Now here we are, eights days after the package was mailed and it hasn't even made it out of the state of Texas yet. The estimated delivery still shows to be May 11, 2012. Well, I think we know that was a pretty poor estimate. I am disappointed and incredibly frustrated by the inability of USPS to do its job. I'm not sure if the problems are occurring in Coleman, Abilene, or Coppell. However, I am sure that the problems need to be fixed. The tracking number for my package was **. I hope you will look into these events and try to determine where the problem lies.

To all who want to know what happens in the Tully, NY post office, I suggest we all ban together and put an after hours road block to catch all the mail carriers (including the postmaster) drinking. I know for a fact that they drive drunk immediately after drinking all night (then go to work drunk) and the postmaster is in it with them. They have been caught in cars before, but the local yahoo police let them off. Anyone knows an honest state trooper (bless you, they are good people) who can catch and not let these drunkards escape before they kill someone (which is the next thing after they are done screwing with everyone's mail/stealing)?

Dog phobic mailman. Erroneous history of canine aggression. Carrier (Ericc **) accused dog of attack when dog was across the street. I received a letter on January 19, 2012. Schedule varies day to day and I am forced to maintain dogs in the backyard to accommodate the carrier. Yesterday, the mail was early and I let the dogs out. The mail is late today and I had the dogs out. They were barking and I was upset. I attempted to ask the carrier what's the time-frame I can expect to have the mail delivered and there was an angry discussion. Eventually, all I wanted to get from the carrier was supervisory contact information, but I could not get the carrier to give me more than Thad ** (his supervisor's name). I am not sure I got the carrier's name correctly as we were not communicating. He would not hear what I said and I suspect so on my part.

I expect contact on this matter to verify it is entered in the correct record and to contest the January warning mail. To me, there is only reason for a complaint at this time and as long as it is documented in everyone's record, I am fine with that. It would be appreciated that we have a time-frame to expect mail. I would rather have a carrier that does not freeze in the sidewalk at the sight of a dog on a tether.

On November 21, 2011, I received mail from the Fresno City water department that had been mailed back to me postmarked November 10, 2011. In November, I paid my bill by check; the check was returned to me. Due to me not receiving my mail in time, my water was turned off on November 21, 2011 for nonpayment. I would have had time to pay my bill before shut off if I had received my mail in time. When I called my local postal service about this matter, I was told to bring the envelope in so they could try and find out what happened. The manager in charge that day, **, read my mail without my permission. I was told my mail was being held for some reason. I asked how it can be fixed. I was not given an answer of what needs to done to take care of this matter. I have called, filed complaints and I am still receiving my mail late. I have been talked down to by several postal personnel including both parties, Heather ** & Jayne **. I would greatly appreciate some help with this matter.

I have a shipping business and one of the products that I sell are the services of the United States Post Office. Today, I went online and paid for postage to ship three packages. The label(s) did not print nor was I able to get my money back. I called the "help desk" joke, in an effort to get the labels printed for my customers. I was told by Tori at the help desk that this is a common problem and that there was nothing that could be done. Even more comical, not one supervisor came to the phone even after I repeatedly requested to speak with a supervisor. Imagine, you are in business i.e. "postal business" and you cannot sell your product because you do not know how to re-print postage for a business that sells your product.

I filled out the change of address form online and discovered that an identity protection plan was also "purchased" along with this and I was again charged $9 on the same credit card. I feel that this is a deceptive practice as my credit card company called me about this, expecting that this was a fraud. Of course, my card was frozen. This type of practice should not be included on an official post office form.

On May 4, 2012, I went to the USPS office located at 271 Cadman Plaza. I arrived at the post office at 4:02 and was told by a worker that I would be unable to complete my passport application. I then asked to speak to a supervisor because prior to going to the USPS location, I contacted the passport application appointment center and I was informed that the Cadman Plaza post office closed at 5:00pm. After requesting to speak to a supervisor and waiting 20 minutes to do so, I tried to explain to the supervisor the circumstances and the distance from which I traveled in reliance on the erroneous information which the employee at the appointment center gave to me. Mr. ** advised me in a rude and condescending manner that it was too bad, and it was not his problem that I received the wrong information. I believe that Mr. ** demonstrated a lack of professionalism that reflects on the USPS in a very negative light. The post office needs to be aware of the type of employees who they choose to represent them and ensure that its employees' behavior reflects the organization in a positive light.

I have lived where I am at since April and I am still not getting bills on time. I have done everything right plus called each one and gave new address. Yesterday, I called the company and the lady said I should have received my bill last week before I moved. I was also having problems getting bills on time. I would just like the problem taken care of.

A letter carrier fell going up the stairs and the post office is suing me for medical and getting 20% above what the medical bills are for them! That is outrageous. I will pay the medical bills, but I am not paying a dime more. Now the post office is Sue Happy. The only way they can make money is by suing the people they deliver to.

I received my 6-month bill for my PO box fee and mailed it in, only to have them return it to me saying I hadn't paid enough. They raised their box rates between the time I received the bill (one month notice) and the time I paid it (one week before the due date). I had to pay the extra amount because otherwise, they'd hold my mail hostage! What other business gets away with this? For this increased price, I still get the same crappy service where they don't notify me that I have a package to pick up, lose my packages on a regular basis and routinely try to tell me that the package was sent to my home address even though I never provided my home address to the sender!

The cherry on top is that they sent one of my packages to the "mail recovery center". A misnomer if ever there was one. After a week of runaround, the consumer affairs department finally told me that they would have destroyed my package because it had food items in it. No email was sent to me even though I filed a case. No one ever contacted me even though I called repeatedly to find out what was going on. I'm just ** and out the postage I purchased for them to deliver the package to its final destination! I know why the post office is going down the tubes. I just want to know if I can pick which offices get closed! I have a list!

I sell merchandise on eBay. Some items are expensive so whenever I print a prepaid insured label online, I like to get a receipt when I drop it off at the post office. I mostly use the closest post office to my house but occasionally I use the one in Colerain Ave. here in Cincinnati, Ohio. A couple of weeks ago, I went there to take a prepaid package and they refused to give me a receipt because I didn't pay for the postage there. I asked then why does every post office I've gone to give me a receipt. I was told it was their rules. Do some post offices have different rules? I had to drive 10 miles out of my way to get one. I was mostly upset because I had 3 of my grandkids with me and this isn't the first time this had happened to me at this office. I hope you understand the items I ship are expensive and my customers expect to know where their package is. Please advise and thanks for your time.

My town is having an election. One party is not paying the required postage to mail out their flyers. They have been putting them in the mail boxes of everyone in town, which I understand is a federal crime. I have called the Keansburg post master and have been given the runaround because he is for this party. The post office is losing revenue which is very much needed, especially during this tough economic time for the USPS. I really wish that someone from the USPS do something about this. If nothing is done, then they will continue to take advantage of the corruption that continues in Keansburg.

With cuts in the USPS, its customers need to know where to go to mail letters, to get postmarked by deadlines outside the hours of our local post offices. My daughter needed to send a package this weekend. I tried to find one that was open late Saturday or on Sunday. All the USPS website does is give hours for a certain zip code. I spent about ten minuets without being able to find any, so I called their 800 number. I did not get the name of their agent, but she was beyond rude and was as unhelpful as their website. I have used other places' websites that allow you to search by hours, other services or other needed qualities. This is not the case with the USPS. Because I could not find one that was open and able to pick up an envelope, we will need to pay at least $20 to send the envelope on Monday because while I am pretty sure there was some way we could have found information that would have let us mail it on Saturday, the USPS's website was useless and wasted a lot of time.

Antiquated websites that are difficult to use and rude customer service is not the way to treat customers. Further, I believe rude postal employees are being allowed to treat people very badly. I have submitted at least two complaints about other postal workers who seem to think it's okay to act like customers are there to serve them. I asked for a response, but I have never received any comments about nasty employees, not even an apology, having them tell me the way their workers acted was not right. Something needs to be done to make the USPS accountable to those they serve because with so many complaints on this page, it reveals the USPS is an out of control bureaucratic agency. It can be a nightmare to those who pay increasingly large fees.

I contacted the supervisor of the USPS - Centerville, MA regarding a key I had misplaced to my box where I get my mail. They charge $25 for the lock to be changed and to get new keys. When I originally purchased the keys when I moved in to my residence, I received one key and one key only. She asked if I made a copy and I said no, because the man who took my money said I couldn't. Then I asked her if I could buy a mailbox and they deliver mail to my house. She says no, because that is not the way the mailbox was set up originally, even though my neighbors all have their own mailboxes. Then she claims (even though she wasn't the one who took my money) that I received three keys. I asked for her supervisor and she said she could not give that information out.

I got the USPS Consumer Affairs number in Boston, received a case manager, JoAnn, who called me back to tell me the same thing as the supervisor at the PO told me, that I need to pay them $25 to get the locks changed and another set of keys. They're very rude and of no help. Neither one were there when I purchased the original key, so I'm not sure how they can be sure I received three keys. I did not get what I paid for and now I can't get to my mail. Apparently, no one is willing to help me get a mailbox in front of my house or resolve their mistake!

There is very slow service at the counter. The post mistress can be heard in her office taking private phone calls and playing computer games. She appears to be crippled and using a walker to get to the front counter very slowly. Sometimes, it took as long as fifteen minutes. There have been multiple people complaining about the service.

About 5 weeks ago, the IT department upgraded the click and ship website. Since that time, the following functions do not work. You cannot download your history for 6 months, address book uploads no longer work and emails to notify recipient of tracking information are no longer sent. This has created major havoc for me. I spend $50,000 a year on postage through the postal service and as a result, I have suffered the following: I have many angry customers who want to know what their tracking numbers are and I can't give them to them, causing loss of future business. I have been unable to file my taxes, which are now late, because I have not been able to download November and December's ship totals for over 4 weeks.

I have tried repeatedly to contact customer service regarding this issue and have gotten nowhere. I am being told that 6 months had passed and that's why I can't get the information. Well that is simply not true. When I began trying to get this resolved 4 weeks ago, it was only 4.5 months and today, we are still a week short of 6 months. How they come up with that math is beyond me. I need someone to contact me immediately so we can get this resolved for me and everyone else who has suffered as a result of this. Thank you.

I have been a resident at Blossom river Apartments for four years. They are owned by the Housing Authority in San Jose, CA. I noticed my key was getting harder and harder to open when finally it got stuck and the key ended up broken inside the mailbox. I called the manager of our complex. The manager said to call the post office as they have nothing to do with it. The US Postal charged me $50 to replace the lock and key (after the guy Carlos told me it was only a couple dollars). They said it was owned by the Homeowner's association. I am a renter, not a homeowner. The US Postal gives the keys free to the apartment managers to rent to new residents moving in and charge the people that have lived there longer $50! It makes no sense to me. USPS Blossom Hill Station are ripping people off!

This happened at the U.S. Post Office, Camilla, GA. A lady that I work with and I wanted to order some flowers from Burgess Seed Co. so we decided just to have them delivered here at our job. We ordered the flowers and put our street address for delivery. We received part of the order, everything fine. The second order came and was delivered to the P.O. They put a postage due card in our P. O. Box saying we owed $8.89 more because it was delivered to the P.O. We had already paid Burgess for P & H. I did not know how it was going to be shipped. But why should I have to pay the P.O. that much more since they did not even try to deliver it. That is a total rip-off from the P. O. They said Burgess should have had to pay for it. It was not Burgess' fault. They delivered as per my request. All I had to do was go to P. O. and pick up. No trouble on P.O. Then to charge that outlandish fee is crazy.

On 04-16-12, I went to get my mail out of the gang box when I discovered the lock wasn't working. I went to the post office to have it fixed and they charged me $50 to replace the lock. I see no reason to pay for a new lock when it wasn't my fault that it was broken. The post master at the Phelan post office said it was district policy (San Diego district).

The carrier doesn't close the mailbox door and I see it left wide open when I come home. I have mentioned the problem to the carrier in past but no improvement. Last week, it was two days in a row, Thursday & Friday, and now, again today, Tuesday.

I purchased one book, first class stamp ($9.00). I used my debit card, went home and I realized I got charged twice. I went back to the post office, I talked to the supervisor and she told me she can't credit back my account the extra $9.00 charge, I can have on other book stamps. So that's US Postal Service's policy. Maybe they need to be posted on the wall. In the future, I'll use FedEx or UPS, not USPS.

Every day the mailman delivers our mail, he is aware that my German shepherd is in the house most times. He continues to disregard my requests that he would not walk across the lawn to the neighbor's house due to my dog being in the master bedroom window. The mailman calls me by my first name and taunts the dog by calling out "hi" to him as he walks across my lawn. He knows the dog is agitated as in the past. My dog has broken a bedroom window trying to get to the mailman as he crosses my property. Today, my dog ruined 4 bedroom curtains (totaling $160) and bent the curtain rod being agitated by the mailman. He needs to respect the property lawn!

This post office has had problems all my life. In the past, there were post office workers that were lazy, loud, and rude. As far as I know they were replaced because I don't see them in the front any longer. Another issue is the package delivery needs to be corrected. They can't even make up their mind up on what time of the day they want to deliver my packages. They try to deliver during 9am to 5pm. I am a student. I go to school from 8am to 3pm.

Most people work normal hours from 9am to 5pm. I'm sure anyone could see that you cannot expect people to open their doors when they're supposed to be at work. The hours used to be a little more flexible. On Saturdays, there used to be hours specifically for package pick-up. Now there are not. You must get to the post office at 9am - 5pm during the weekdays or get to the post office from 8am - 1pm on the weekend. If you cannot... oh, too bad. The rates keep going up and they seem to want to work less and less. I'm so tired of this post office I opt for FedEx or UPS deliveries and pay a lot more.

I already emailed your customer service and nobody refunded my account. Your website charged my account and did not print my labels and I had no 'History' under my account. Your online chat lies saying not to worry because it was not going to charge my account. And it did charge my account. I have no refund till today. On Monday if I do not have the refund in my account, I will report to the Atty. Gen. Office because this is a credit card fraud.

I just wanted to state that when I needed help locating and re-routing a certified check we overnighted (which may end up in the wrong hands), I called the consumer affairs of the post office. I was put in contact with a lady by the name of Chemayane who was so very helpful and went above and beyond to help me. She, Chemayane, also followed up with a phone call to let me know the tracking number of the letter the following day. She was so great and I have not received such courteous, and above and beyond customer service in at least a decade. Chemayane should be praised for her kind, caring, and helpful customer service and should be appreciated as she is a wonderful asset to the postal service.

Too Many Breaks - I lived in a community where our mail is delivered in our clubhouse mailboxes. Over the last few months, at least 6 months, it does not matter what time of the day I go and get my mail that our mail lady is on a break. Every time I get my mail it's a different time of the day. Sometimes it's 3pm, sometimes 4:30 pm, sometimes 5 pm and she is always outside, either talking or texting on her telephone. Maybe that is why it always seems our mail is not all in our boxes until most of us have already been up there. This past week she has now decided to play loud Spanish music in the mailroom. We all do not speak Spanish and we should not have to listen to it. I thought about putting a complaint on her a couple of months ago, and today made up my mind. She drives mail truck # **.

I went to the Mattapoisett post office to mail my income tax payment. I got there at 7:15am. The sign on the door said open at 7:30am. I waited for 20 minutes and nothing happened. At 7:35am, the postmaster came outside to put up the flag. He told me they didn't open until 8:00am. I left. At 8:15, I went to the post office in the next town (Rochester). I was working there that day. The sign on the window said open at 8:00am but no one was there. I hit the window and rang the bell. A woman answered and she told me they didn't open until 9:00am. I screamed, "You're kidding, the sign says 8:00." She told me the sign was wrong. I yelled and swore at her. It wasn't the right thing to do but it felt good. No wonder the post office is going out of business. They suck. They should close them all.