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Consumers have a lot of problems with USPS, as the complaints in this section attest. What's perhaps most unfortunate about this is the hostility displayed by too many postal employees who could care less whether their efforts to serve taxpayers are successful.
By the way, many consumers routinely leave their outgoing mail in the lobbies of apartment buildings. Not a good idea, as Christopher of Seattle now knows.
Then there's the question of whether the Postal Service is meeting the letter and spirit of the Americans With Disabilities Act. Oh, and some of those postal workers don't drive too well either.
A few of the more recent complaints ...
Traci of Excelsior Springs MO (05/10/08)
In the last month my mail has not been picked up. Both times bills were left in my box. This most recent time I placed two bills in my box on 4/29. When I placed something in my box to mail on 5/10, they were still there. My box is seperated into two spots. I receive mail in the lower box, outgoing in the upper box. I called the post office here and was told that the carrier never saw the flag up and that it was my word against hers. I asked if the late fees would be reimbursed since it was their error. I was told no.
Brian of Palm Beach Gardens FL (05/09/08)
Because the price of stamps is going up, I went to the post office to purchase FOREVER stamps, which lock in at a price of 41 cents, despite the increase, on Monday, to 42 cents for postage. I also brought with me, unused stamps, in their original packages, for 39 cents, 37 cents, and 1 cent, and asked to exchange them towards the purchase of FOREVER stamps. Then, I was treated rudely, and still not told an answer that makes sense.
Initially, I was told by Mary Ann, and then, her boss, Alan, WE DON'T DO THAT. When I asked why, I was told, BECAUSE WE DON'T That is an unacceptable response for any business that has customers. I said to them, I am not asking for a refund, the stamps are unused, and in their original packages, unharmed in any way, and in the entire United States, you are the only company that sells stamps, there is no doubt that your company sold these to me. The response floored me. I was told WE CANNOT TAKE THESE BACK, BECAUSE THEY HAVE VALUE. I said, Thank you. That's exactly why I want to exchange them.
If these stamps had an expiration date, and had expired, I would understand, but, they do have a value, and I want to exchange them towards the 41 cent FOREVER stamps. Then, again, I was told no because they don't do exchanges. If you purchase any item from any business, and ask for an even exchange of value, if the item is unused, and still in its origianl package, whether it's at Wal-mArt, Target, wherever, the company allows an even exchange of merchandise with the same dollar value. The postal service is not allowing an even exchange of an item that has been used or harmed in any way, and their arrogance, and horrific customer service are insulting to their clientele. Can you help ? What can I do about this ?
Because the postal service would not exchange these 39, 37, and 1 cent stamps towards 41 cent FOREVER stamps, my only choice is to use these when postage increases (the real reason the USPS doesn't want an exchange), and then the USPS can charge 42 cents instead of 41 cents, and earn more revenue.
The USPS, economically is forcing all customers to spend more on postage, with stamps not worht 42 cents, by not allowing an even exchange towards FOREVER stamps. I tried calling the postal service after I left, and their customer service people are as rude as the ones in the post office. When are businesses going to learn that they are only in business for their clientele, and to treat their clientele with some respect ?
Jerry of Dallas TX (05/08/08)
I would like to know who, in his/her wisdom, decided that there would be no more overland (i.e. ship transport) of mail (i.e. packages)to Europe. Also, when was this enacted? Was the public notified or given a chance to object? Did anyone in the government think about the consequences for the paying public who now pays exhorbitant air rates for their packages?
I sent two modest Xmas boxes to my grandchildren who live in Spain not realizing that their is no longer overland mail to Europe. I paid $200. to send those two packages. It will not happen again because I can't afford it. If I can't afford it, what are immigrants, etc., supposed to do when they need to send a package overseas? There seems to be no thought about consequences in our government these days. This applies to everything from postal to airlines regulations. The elimination of the overland/overseas option is ill-considered and in my opinon repressive.
Patricia of Sherman Oaks CA (05/07/08)
When the 1st and 3rd of the month comes, my Aunt who is 96 years old and has Alzheimer get's her retirement and social security checks and the mailman has made mistakes in delivering the check to another address, this has happen 3 times consecutively. I have gone down to the post office several times and complained to the supervisors and manager. The only answer that I received is We'll take care of it and talk to him. The same problem keeps occuring.
I have talked to 6 of my neighbors directly in my neighborhood and they have similiar complaints with incorrect mail that they receive and have to walk over to another block to deliver it and they tell me that is happens a lot. This mailman constantly get's this address mixed up with the address on Mammoth street. The residents on Mammoth street have walked over to delivered our mail.
This is of particular concern with me because some neighbors (I don't know who) will receive Lillian's check and not have a consciousness about and will hold on to our mail for 10 days before we receive it with a notation of it saying sorry was incorrectly delivered to us. All I want is for this to be corrected. Someone in the US post office has to be serious with this mailman to correct his errors in delivering all residents mail correctly especially when it is that time of month for people's checks to be delivered.
The economic damage that has resulted from the mailman not properly caseing his mail in the morning before going out on his delivery route has caused us to have to borrow money or delay other bills of importance to avoid our morgage payment from being late.
Phillip of Lawrenceville GA (05/07/08)
We have recently moved into a new home in a partially built new development. There are approximately 24 homes built and an expected 72 when the development is completed. We turned in an address change through the USPS online and have a verification that it was received and assumed our mail would arrive. We have had erratic mail delivery ever since we moved into the neighborhood. When calling the local post office on numerous occasions I have been told many different things.
First of all we were told that because we were a new development and it is not fully developed at this time the post office is not required to deliver our mail every day. We have also been told that until the development was 50% occupied they were not required to deliver our mail daily. I have called several time and have been told we would have mail delivery on M-W-F but even that has not been a regular occurrence. It never fails the day that I need to mail something from my mailbox is the day they do not show. I have not idea from week to week when the mail will be delivered and when it won't. When it will be picked up and when it won't. We have been told that we can not be assigned to a permanent route because we are a new development.
I pay my taxes and do not understand why there continues to be a problem of receiving mail M-S just like any other neighborhood. I have never heard of any of these excuses and neither have my neighbors. We could get a post office box, but that would cost me something monthly, plus going through the hassle of recontacting all our bill issuers and feel like this is a service I pay my taxes to have and would like some understanding as to why we can't be assigned to a permanent route to get our mail in a timely and consistent manner. Any help or insight you can provide us would be greatly appreciated.
Untimely delivery and never knowing the schedule as to when I can expect mail to arrive and when I can expect it to be picked up. Do not feel I should have to pay for a P.O. box for an additional fee when I pay taxes and things already cost enough as it is with gas that I would consume going to the post office to retrieve my mail.
Mary of Los Angeles CA (05/07/08)
This is a complaint against the Del Valle Post Office located on Washington Blvd. (address above). My dad had his postal box for about 20 yrs. until he passed on 13 years ago and then I took it over. I must say that since the very beginning of taking on this postal box and having to deal with the USPS workers there, it has not been pleasant to say the least. Many, many times I received mail that did not belong to me and yet it was placed in my box. It always made me wonder where my own mail was ending up. I must admit... I was one to receive several packages almost every other week and at times some of the packages were open and that was the way they'd hand me my package...OPEN!
One time I ordered a very cute umbrella and I received it slashed. When I took it back I was told... that might have happend just to make sure it wasn't something illegal in that long slender package. Another time I was handed over a huge package that did not belong to me which I of course handed back. Now, the main worker I have to complain about is Josephin Fondren who works at this Del Valle station, since I had my PO box there. Atleast every other week I'd run into her at the post office and she would try to sell me something...whether perfumes, jewelery, little trinkets, one time tried selling me a camping grill. This became so constant with her, because at first I'd always buy perfume. She began to take advantage of me. Then she began to notice I was becoming a bit aggitated with her constant sales pitches. She finally told me she would not offer me anything else, unless I asked her that I needed something. She allowed about 2 weeks to go buy and once again began hounding me to buy some perfume, jewelery, etc. I told her Josephin the PO box has gone up in price dramatically and so have the stamps...I can not continue buying stuff from you, sorry. This still did not stop her from always asking, she'd just wait a while.
She is a great person, but should not be doing this at the US Postal Office. She continued to take advantage of me even after I told her I had lost my job. I decided that was it after close to 30 years I was closing this PO box. 4/30/08 was the last date my box would be open. I asked Josephin what would happen to some of the mail that would still arrive there for me and she said it would be trashed. I said...WHAT?! What can I do to avoid that? She told me well that's what happens to mail that still arrives after the person has closed their box. She then said she would hold my mail for me for 1 full month
I've been going to check to see if there is any mail being held for me and twice now I've been told no by Josephin. I always have mail. I receive allot of mail and she knows this, but I believe because I've stopped purchasing personal stuff from her, she's changed her mind about holding my mail for a full month. Another thing...I just read on the official USPS website that I am to file a change of mailing address at my post office when I close a box. I was never told this by any of the postal workers at the Del Valle station.
Sharon of San Francisco CA (05/06/08)
This complaint concerns the passport application assistance provided by the U.S. Postal Service. On April 24, 2008, I downloaded a passport application form, for both a book and a passport card, from the U.S. Passport Service website hosted by the U.S. Department of State. I filled out the form in its entirety and printed it, prepared to buy the $95 money order to pay the fee and mail all my documents to the passport service. While at the post office I decided to submit the documents through the USPS Passport service as it seemed to accomplish the same purpose and the postal clerk assured me it would be a quick process. However, after stamping and going over all my forms she told me she couldn't finish the transaction unless I filled out a different form. I told her it would be fine to just mail the forms myself instead of going through her, but she said that it would not be that much more time and since I had already invested the time to get the money order (which she hadn't yet begun to process), I may as well continue processing the passport application with the USPS. I then filled out the form she gave me, which was virtually identical to the form I had already brought in myself except for the form number at the top of the page. Having taken the time to reduplicate my work, I took the form back to her and was prepared to pay $95, the amount posted on the website as the processing fee.
However, she could not find anywhere in her instructions that indicated the processing fee for both a book and a card. I pointed out from my printed information what the fee was. She did not take this information but asked her supervisor to check for her. They came back and told me that the fee was $120. They concluded this by adding the separate fees for the book and the card. I indicated to them that the combined fee was actually a special fee of $95, and I even pointed to the place on her instruction sheet that said this. She was adamant that the fee was actually $120. She also said that this might include the fee for processing it at the USPS. If I had known this, I would have just done the whole thing myself. As it was, I was late for another appointment and just had her charge me for the whole thing. She ended up charging me for a $120 money order, and then charging me again for the $25 fee. She insisted that I had read the instructions wrong about the fee, so I took her at her word since she was supposed to be the expert on processing these applications.
As it turned out, I received a call from the Charleston Passport Center. Apparently, the fee is actually $95, and I was overcharged. The passport center has since returned my money order and charged the correct fee to my credit card (another thing the post office wouldn't do - take my credit card as payment.) Also, the passport center knows that this is a common problem across the United States. USPS employees simply are not trained well in the processing of passports, and this one man at the Charleston Passport Center processes many overcharges and badly completed applications every day because of the ineptitude of the USPS. (If you ever come across a gentleman named Art from the Charleston Passport Center, please commend him for his diligence and his efficiency in rectifying cases like mine - it sounds like the bulk of his job!)
I do not need any kind of reparation, I just want a place to suggest that the USPS provide adequate training and information to their personnel tasked with the very important job of processing a passport application. It really is not difficult to figure out the processing fees and required documents. Also, if they could verify that the forms provided on the U.S. Department of State's Passport Application site are indeed as acceptable as the paper forms filled out at the post office, I think it would save a lot of time. I filled out the same form twice; and actually, the form I filled out on my computer was more legible than the exact copy I made with pen and ink at the post office.
Dan of Omaha NE (05/06/08)
I sent a hard drive with business accounting information to my mother who livs in Scottsdale, AZ. I have already verified the address and zip code on the package were correct. Regardless, the postman delivered it to the wrong address, and the person at this address opened the mail and took the hard drive, put a note inside the package saying wrong address, and left the power supply cord and usb cable for the drive. Now the possibility of someone having all of my family's business accounting information for the past three years are readily available, including bank account numbers and routing numbers, maybe even passwords.
Change of every bank account and passwords for band accounts, possibly identity theft for the future.
Dinis of Newark NJ (05/05/08)
I would like to file a complaint with the Cranford, New Jersey Post Office and the Sorting Warehouse. My fiancee went to the post office in Cranford to have the wedding invitation weighted so we can put the proper postage. She was told that it would be $0.58. she bought about 160 stamps with the same teller.
After putting 140 invitations in the mail in the Cranford PostOffice, we have been receiving a few of the invitations back requesting for additional fee of $0.39. Not only we are receiving them back but they are tampered (it is noticeable that they were opened and taped, and ripped.) We were confused, specially after some people are receiving them, other recipients were told to pay $0.39, and too some were receiving the invitations tampered.
These are wedding invitations that are costly and we did everything to make it right and checking with the USPS to make sure they were being delivered in a professional and timely manner. After checking with the Newark USPS Office, I was advised that the extra money requested wasnt correct and we were being overcharged and that the correct fee should been $0.75, of which the invitations would've been handled not through the sorter, due to the type of envelope.
Not only has this been a concern to us for the trust of the Postal Service but a stressful one that is costly and stressful. But our major concern is the destructful and tampered manner that these handled. This is a matter of public trust on our mailing services, that we no longer are trusting on this service, and it is a matter of cost, of which is money that we are losing by need of having to replace these invitations, and not knowing who received them and not received.
Natashia of Spokane WA (05/03/08)
Beginning at the end of February 2008, our mail suddenly stopped being delivered. After two weeks or more with no mail we approached the post man and he told us the names on the mailbox must match the names on the incoming mail, and it didn't. So, we got an address label and put it on our mailbox, we live in a single family home and later discovered the label on the mailbox doesn't have to have a name only the address and the postman should never have stopped delivering our mail.
Our mail service started again for approximately a week when suddenly it stopped again. This time we contacted his supervisor and he told us the mailman's claim was that there was dog poop on our walkway we told the supervisor that this was ridiculous and he could come to our house right then and there and see for himself, he said he would, we waited, but he never came. For the entire four weeks we weren't receiving mail, he was returning it to the sender. He never sent us a notice about our address he just stopped delivering our mail and sent it back.
After we complained to the mailman's supervisor we started receiving some of our mail. However, the mail we weren't receiving was very important checks, so we called his supervisor once again, and he did nothing but defend the mailman and say we must be doing something wrong. We were pleading with him to tell us what we were supposed to do, we even asked if we could pick up our mail and he said that would cost $300 a year. We were expecting several checks to be arriving and after two weeks from the mailing date one of them finally came, the other one never did.
We called the institution that issued the check they assured us it was sent on April 21, 2008...we waited until May 1 and still no check. On May 3, 2008 we received an envelope and inside was another envelope...the check. It had a yellow sticker saying it was returned to sender. Why was the check returned to sender by the post man? The name on the check matched our mailbox, we were receiving all other mail, but for some reason the post man didn't deliver the check.
Time and time again he doesn't deliver our mail, we know and expect when things will be arriving and they either never come or are very late. We have both called and reported his behavior to supervisors at the post office with no resolution. They act as if we are exaggerating or as if we are lying. They haven't done anything to ensure our mail delivery. Our mail comes when the postman feels like delivering it, if not then it doesn't. He held on to a check for two weeks before delivering it and he sent many other back to the sender for no reason. All we want is steady and reliable mail service, we are willing to do nearly anything to make it happen, yet there is nothing we can do to force him to deliver the mail. The post office, the post man, and the entire organization has shown no concern for our situation, in fact they have only created a bigger problem lasting three months.
The consequences of not having mail delivered for three and a half weeks were that all of our bills, our insurance statements, medical insurance cards, checks, and so much more were being sent back to the senders. We didn't receive anything and this caused us to fall behind on car insurance, utility bills, and so much more, we had to call every single company that we receive mail from, explain what happened, and ask them to resend everything, we even had to go to our insurance office and provide proof that we were living at this address before they would send anything here (4 hours of waiting in line missing classes).
Our lives have been turned completely upside down. We have contacted the post office and spoke with several supervisors who refuse to accept the fact the post man simply doesn't deliver our mail. For no apparent reason. This last instance is the final straw, we were expecting this check promptly and when we found out he returned it to the sender with no cause and no reason we realized this is a personal issue he has with us. He delivered all of our other mail, but not the check. We have had to report three checks in the past month as either lost or stolen which requires great effort...including a notary, filling out forms, and waiting weeks. Our car insurance was cancelled as we never received the premium and they never received the payment, our utilities were nearly shut off as we never received the bill, we had numerous late fees and disconnect/shutoff notices all because we weren't getting our checks and we weren't getting our bills. Day after day we do not know if our mail will come, or if all of it will be there. We have a rebate check coming soon and do not know if it will show up on time or if the postman will deliver it at all. We are frustrated and feel like all of this is out of our control. We wish that we could receive our mail each day when it is meant to be delivered and we feel like this mail man will not do that not matter what he says.
Hayley of Setauket NY (05/03/08)
My husband and I along with my 5 children were treated rudely, coldly, and felt the individual handling placing our passport order was hostile to the point we had to send our children out of the room. It was due to our maturity, and perspective that we evaded a confrontation.
We wish only that the huntington post office be informed that there employees handling passports appear disgruntled and bitter. I assume it must involve the way they are being treated being we did nothing to provoke such treatment
Judy of Meridian ID (05/02/08)
We moved into our office location at Eldorado Business Campus in Meridian, Idaho in August 2007. We have been having terrible mail delivery. I have called numerous times, as have other businesses here. We get other businesses mail, our mail gets delivered to other businesses, our mail (checks) has been returned to our clients says Address Unknown even though it is the correct address, .
I have had medical insurance cancelled, had to pay lete fees, etc. I have paid bills later due to problems with the delivery of our mail. I haven't seemed to make any headway with my phone calls to Sue at this post office. Sue tells me to just keep calling, but frankly I have more to do than continue calling with problems. Why can't they correct the problem. It has been 9 months. Rachelle is our carrier's name.
Because I didn't get me medical insurance statement, my insurance was cancelled and that cost me $1,300 in Dr. bills. I would have had a late fee on my visa bill, because I didn't receive my statement. I happened to call them on another matter and was able to get my payment in on time. They also lost some gift certificates that were mailed to me and I had do do something else for a gift for my kids.
Kathy of Columbus MS (05/02/08)
I mailed a letter at the Bluecutt Post Office on Friday April 25. It was to go to Netflix at their Jackson, Mississippi office. It has not arrived and today is May 2. This is the third time I have mailed a letter AT THE POST OFFICE ITSELF and the item never got to its destination.
The other times this happened with other letters--such as bills to the phone company, and the payment for my car tag--resulted in late fees.
Lisa of Claremont NH (05/02/08)
My mail has been mis-delivered or not delivered to me at all on many occaisions. I have noted several of the mail carriers here in town driving mail trucks and delivering the mail while talking on a cell phone. They do this frequently. I have had three different mail carriers deliver my mail with a cell phone pressed to their heads, obviously on a personal call, judging from the conversations I have overheard. It is no wonder why my mail is mis-delivered so frequently; these people are paying more attention to their phone conversations than they are to delivering the mail.
When I called the local postmaster to complain about a specific incidents of non-delivery of my mail that resulted in great monetary losses to me, the man I spoke to said he would talk to the carrier. My mail continued to be misdelivered or not delivered at all. When I called back to complain again, I was told the same thing: I'll talk to the carrier. When I said That's what I was told the first time, yet the problem still persists, the postmaster took an angry tone repeating his mantra that he would speak to the carrier, and that's all he could do about it.
Since my second call, I have noticed that my important mail takes an extended amount of time to get to my house. In fact, I am currently awaiting a new credit card that I should have received five days ago. Apparently there is no recourse for this problem. As an American Citizen, I must simply endure the abuses of the United States Post Office. Sometimes a nice neighbor will bring me my mail when they receive it, and I have done the same for others who have not received their mail because it was mis-delivered to me. Sometimes I simply never receive my mail at all. I have since elected to receive electronic statements for my credit accounts that offer this feature, because the United States Post Office is not to be trusted.
The problem of my mail being mis-delivered has caused great financial losses that include late fees and higher interest rates; not to mention damaged credit standings.
Gary of Dunseith ND (05/02/08)
We have in our community a person who has been in public office for nearly two years and is being paid a substantial salary (as a tribal councilman)and word has it that his previous position with the U.S. Postal Service is being held for him should he want to return, whether it is by default (not being re-elected) or as a result of his choosing not to be a candidate for re-election this coming fall. Whatever the case, he chose to leave his position as a carrier and that position should not be held for him or anyone in similar circumstances.
He currently is paid a salary approaching $55,000 or more and to have a position within the U.S. Postal service to return to after the above mentioned scenarios occur ... is patently unfair to others who may want to apply for this post, not to mention he actively chose to become a candidate for public office and with that decision forfeited any right to the carrier post.
Chris of Portland OR (05/01/08)
Incident One: Our business ships about 200 pre-posted packages each month, most USPS Priority Mail. When we arrive, there is no work to do except put the packages in a bin for sorting. One particular airport run as we call it, my wife was covering duty and proceeded with bin of packages to Bert's window. After setting the items on the counter, Bert said definitively, We cannot take these. Bewildered that we had been doing the same for about 7 years at that point, my wife asked why, to which he replied They have the wrong zip code. She coolly began retrieving the items when Marilyn, two stations down said Yes, we can. He slyly smiled and said he would take them, but not before my wife had believed she had just driven the 15 minutes to the post office at 9pm for nothing.
A week later, when I had returned to the task, I asked the store supervisor, Frankie, about the incident. I had already spoken to Marilyn about the issue and she had provided me with a number for Consumer Affairs. Frankie validated Bert's response by stating clearly that they do not get credit for packages shipped from another zip code, ours being 97217 and not the Airport facility. I am deeply offended by this. Our small company spends an average of $1200 per month with USPS and have had months in excess of $2000. To be treated so poorly and say anything but Thank you for your continued business is a far cry from what makes an effective company operate.
Incident #2 (which prompted this reporting): I arrived at the same Airport facility at exactly 10:00pm as the door was being locked. There were 9 people in line waiting for, you guessed it, Bert. I tapped on the glass and asked Can I simply put these on the counter? Bert stated, We're closed. I replied They are already posted, can I drop them? to the same reply. When an exiting customer came out, I stepped in the now open door and asked, Please clarify, I CAN'T drop these even though they are posted already?
He simply continued to say We're closed. At this point, several incredulous customers said, Can we put them in our arms for him and drop them? to which Bert stated, I said we're closed! I just about went postal. At that precise moment, following the back and forth, his own clock read 10:02. My packages were ready to go and he was still waiting on customers. There was no work for him to do, simply accept the packages so that my dates were correct and exact some actual customer service.
I am not concerned about the financial implications related to the 30 minute round trip at nearly $4 per gallon which Bert so casually was unconcerned about. it is the fact that our company spends in excess of $12K each year with a company that could have employees who show such dis-respect to customers. There were three people in line in Incident #2 that agreed that this is a regular occasion at this facility.
And in Incident #1, it was a fellow postal worker, Marilyn, who referred me to the Consumer Affairs and lamented how poor Bert's service is. That is what I find offensive. It is worth certain pursuit and cost to pursue a grievance against this person who disregards our investment in the profit of USPS.
Hui of Stamford CT (05/01/08)
I had two transactions with oversea sellers and had two packages sent to me via registered air mail. I never received them. I tried to track it online, one saids it left HK on 3/28/08 and the other showed there was no record of the item. When I was in college, I never had such problem because the school logs every package, so even once in a while one showed as no record, I would still receive it. I was under that naive assumption and moved to Stamford, CT.
I called their international inquiry center twice and both time they said because there was no record that the items arrived at US and therefore there's nothing they can do. But both packages's sender country has record that the items left the country. Should I believe that the items were disappeared from thin air? Now I am extremely upset with USPS's poor tracking system. I paid extra so that I know when and where my mail is and now all I got are unknowns. I am extremely upset about this.
Two package worth a total of $225.
Melissa of Wasilla AK (04/29/08)
The mail service from my carrier in Wasilla Ak. has been lousy. I'm told that because our box was hit mail would be held IF repairs were not made before April 30,2008. As of April 24th our mail was being held. The carrier says that the box can't be served from his car. I drive a car lower to the ground then his and can reach the box easily. My neighbor, who's box was also hit, has not had his mail held. In addition to this, the carrier did not call me to set up service when we applied for it. Knowing how the post office in Wasilla works, I knew where the box needed to be placed. We feel the carrier is holding our mail on purpose. We have not had any luck with the supervisors in Wasilla. So I felt I had no choice but write to you. Any help you can be would be great.
I have had to go to the post office on a regular basis to pick up mail. With gas prices moving towards the $4.00 mark, I feel this is garbage. That's why we put up a box. So we wouldn't have to travel over almost 20 miles round trip to get our mail.
Beiwen of Los Gatos CA (04/28/08)
I have dropped whole bunch mails of 3 properties tax bills, both Federal and Ca Estimated tax and mortgage payment in the mail boxes in front of my office building at 14651 S Bascom Ave.Los Gatos, Ca on April the 3rd. Now I got two late payment notices from both mortgage co and one of the property tax bill. Both of them claimed that the post marker were 4/15/2008. I do not know what has happened to the rest of the mails since none of them have been cashed from my bank account yet.
I have super clean payment history of paying all the bills for the past 20 or 30 years of owning the properties. I just wonder if the pick up person from the post office did pick up the mail from this drop off post box in between 4/3 and 4/15/08 since we don't have very good experience with the service of this Dell Station post office all these years with the changing delivery postmen and mixing up with the mails. Your investigation will be greatly appreciated.
Guyton of Knoxville TN (04/28/08)
Disable for 8 yrs and moved to tn. in June 2003. I live in a nieghorhood that has curb delivery. The house we are buying has a very steep driveway so we requested that the mail be brough up to the house. We completed the medical forms 3 times in the past. On 4-26-2008 I again complain on the way my mail and medication was been handled by it not been put in my secure mailbox attacted to our house and the carrier does everything else but put it in the box.
They now as of today had me sign for my medication and she didn't even try to put the mail into the box. She always stated it wouldn't go in so I put the mediation and mail in the box and stated to her, this is all I want you to do.
She stated they were in the process of reviewing delivering my mail to the house again ( this will be the fourth time and complaint made that they are doing this). Since we moved here we have had nothing but problems with getting service about this.
Elisa of Dallas TX (04/27/08)
I have a complaint about many of the staff at the following location: Greenville Ave, Dallas, TX. We frequent this location often and there have been countless occasions of just general apathy, disrespect and bad attitudes on behalf of the lobby clerks. Although the following three examples are not the only occurrences, this should provide you a general idea of the point I am trying to convey.
Last month, my husband was at this location and asked a lobby clerk if he could get some extra Priority boxes because he had items to ship. The clerk actually told him that the boxes were in the back of the store and she didn't FEEL like going to get them!
Last week, I was in the store using the automated terminal to ship a domestic package and a gentleman was next to me, trying to put his package in the rotund bin for shipping. The bin wouldnt open and a clerk shouted at him from across the lobby that he should know that the bin was full and he needed to put his package on the pile at the end of the counter. The clincher is directly afterwards she mumbled something to the effect of, Some people are just #$%^ idiots!? I was across the room and still heard it.
On 4/25, I was assisted by a lobby clerk named DORI. Before processing my international order, she actually accused me of throwing a pen and my package at her. I was just aghast! She created a huge commotion in the lobby and I just kept repeating, Just please just process my order?. She proceeded to talk at an unacceptable audible level while rolling her neck and pointing her finger at me, and attempted to aggressively debate me rather than just doing her job after I kept saying, Just please process my order repeatedly. Her behavior was just beyond unprofessional and her actions were extremely unacceptable. If this were just an isolated case, Id let it slide. Yesterdays act was clearly the last straw with this place. The customer service at this location, in general, is just absolutely appalling!!!
Rae of Sacramento CA (04/25/08)
I filed a complaint online with USPS regarding, stolen, open and damaged mail. I received a return phone call from a customer service representative who accused me of damaging my own mail, she also stated mail carriers don't have time to read through your mail and continued to interrogate me about damaging my own mail.
I asked to speak to her supervisor immediately. Im sure she put me on hold with no intentions of forwarding my call since my hold time was over 5 minutes. Luckily I had caller id, so I returned the call and spoke with another helpful representative and left my contact information for a supervisor, who later returned my call and told me there is no policy, procedure, or follow-up for my claim and after he hangs up the case is settled.
To make a long story short I was told he considered the theft of my mail was insignificant and in order to elevate my claim I had to call the Postal Police because customer service does not forward claims that do not meet unspecified criteria. I have tried to get a hold of Postal Police by phone, however, no one has answered my call. Please help, what do I do?
Thus far I have not suffered severe economic loss other than losing out on discount opportunities, the physical damage is that I'm concerned the USPS has zero concern for my damaged, open, and stolen mail and my identity is at risk.
Susan of Weldon Springs MO (04/24/08)
The Post Office in Cottleville, Missouri is open until 7:00 p.m. Monday through Friday. On April 15, I took my IRS forms to be mailed Certified Mail to that office at 6:20 p.m. and was told that she wouldn't stamp them 4/15/2008 and that if I wanted to have them in the mail with the correct date, I had to drive them to the downtown St. Louis Post Office. I told her that she was wrong and that other offices were open until 7:00 p.m. and she said that they wouldn't stamp them with a date of 4/15/2008.
I drove to the Creve Coeur office of the USPS and paid to send four letters to the IRS Certified Mail and they were dated with the correct date. The USPS worker in Cottleville obviously was wrong and just didn't want to do her job.
If I hadn't been willing to drive the forms, I would have paid interest and penalties to the IRS. As it was, I spent about an hour driving to and from Creve Coeur as well as the gas and wear and tear on my van.
George of Brooklyn NY (04/24/08)
i have had several packages go missing with this post office,, and the care free attitude, makes me to beleave that the wokers are stealing the packages and i have to suffer for there criminal behavior.. they wil not even give a second look for the packages that have gone missing, the first thing out of there mouth is,, file a claim,,,when someone is that sure the package is gone,, makes me fell that they know for sure it will never show up again,,,
Charlene of Chicago IL (04/23/08)
4/23/08 early afternoon waiting in line at Ravenswood post office facility, witnessed the stocky female African American clerk with name tag Nancy once again being verbally abusive, impatient, irritable and counterproductive to meeting customer needs, this incident involving a long-term postal service clerk who was waiting on a customer with a baby in a stroller. Only two windows were open for service. Nancy was not at an open window and was speaking with what may have been a technician repair person. There were four or so individuals in the snake line which was moving along at a moderate pace. I was third in line. A customer came in and was waiting at the door that handles pick-up packages but it was closed. After a few minutes Nancy yells brusquely across the counter and waves her arm impatiently toward the line, that door is closed so no one is going to get your package, get in line. The person looked chagrined and shrugs ok and moved over to the line that has grown since her arrival. The other clerk is continuing with her customer who has a small child in a stroller and is mailing two padded envelopes with confirmations attached but is unfamiliar with the process. After using an inappropriate tone with the package customer Nancy veers toward the clerk and grabs her notification slip and begins bullying her about how she is handling the transaction.
Nancy in rapid fire nasty tones challenges the other clerk, INTERRUPTING the smooth transaction and STALLING its progress, states why are you handwriting that, you should be scanning this. The other clerk is forced to turn her attention from the customer and explain her reasons, while Nancy is distainful, is not listening and overtalks her explanation by saying you are making these people wait in line cuz you are doing it by hand, it is fast-ter to scan it. You must scan it. The clerk is astonished as are the customer witnesses and attempts to continue her transaction with the customer as she is defending herself to Nancy who continues the abuse until Nancy provokes the peaceable clerk to retort that Nancy is being unprofessional, is not her supervisor or her mother and has no right to talk to her this way and interrupt her in front of the customers or tell her at this moment what she is may be doing wrong, especially since the line's length has to do with another male co-worker being removed cuz he was eating.
Nancy continued her assault, stomping off mumbling she was gonna get a supervisor to tell her to scan and then drags a supervisor from the back and has to explain to him what another supervisor had said to Nancy (so it must not be the established protocol since he was unaware). This is all occurring in front of the customers behind the poor clerk who is attempting to maintain her composure with a customer at the window with Nancy illogically proclaiming the other clerk is delaying the customers. Nancy's behavior was bullying, completely unprofessional, and was symptomatic of a need for retraining in anger management, teamwork and customer service.
The supervisor failed to pull Nancy aside and inform her it was not the time and place (or her place) to discuss protocol, so it appeared management was complicit in the bullying culture environment. Worse, Nancy then opened a window for a brief moment to help another postal worker and was exceedingly friendly and spoke in trillingly tones to him, further evidence of her negativity toward her co-worker. This is not the first experience I have had in witnessing Nancy's belligerent behavior.
None per se but the activity was alarming and prompted another customer in line to call out, no fighting, no fighting
Robin of Clemmons NC (04/23/08)
I mailed 2 packages to my grandson, who is currently in GErmany at an APO address, because his father has been deployed from Germany to Irag for 15 months. This was in early March and the packages have not arrrived yet. I filled out the customs forma and had to write the contents on them. WHo knows someone may have decided to take for them selves. No one at the post office will talk to be about seeing if I can track in anyway. I would assume that with the customs forms something could be trackable.
The biggest damage, and the one thing that I can not recover is the saddness and hurt that my grandson felt not receiving his birthday presents. Its ba enough not having your father present to help you celebrate, but not getting gifts from grandparents also at the same time is very emotional when you are only six years of age.
Christine of Taylor MI (04/22/08)
The post office failed to acknowledge my Hold Mail request and continued to deliver my mail while I was out of town. I placed a Hold Mail request via email with a Begin Date of April 17, 2008 and a Resume Date of April 21, 2008 and under the Resume Delivery Option, I requested that the post office deliver accumulated mail on April 21, 2008.
As noted above, the post office did NOT hold my mail and my mailbox was overflowing with mail, which is a dead give-a-way that the homeowner is most likely out of town. I do not wish to be contacted regarding this matter. Fortunately, there were no other issues; however, I believe this oversight should be brought to the attention of Consumer Affairs and the United States Post Office.
In my opinion, this is a security issue. Fortunately, there was no economic or physical damage.
Mai of Locust Grove VA (04/22/08)
I complained at the locust grove post office that I keep having mail delivered to my box which is NOT ADDRESSED to me and they informed me that MAIL IS NOT DELIVERED TO AN ADDRESSEE, IT IS DELIVERY TO AN ADDRESS!
The mail delievered to me but addressed to someone else appeared to be tax forms and insurance correspondence which may well have cause these people to lose their coverage or incur fines.
Janine of Royal Palm Beach FL (04/22/08)
Palms West Branch. I entered the post office with my mini shitzu, no legible signs present in post office to say pets not allowed. Waited in line, when I arrived at the front of the line Edna/Edina pointed her finger at the door and told me that I would have to leave as no dogs were allowed in the store. I explained that I would pick up the dog and put him in my bag as she is so small. I was told again by Edna that I would have to leave. Fortunately a very pleasant lady waiting in line offered to take my dog outside for me. When Edna attended to me she told me that florida law states that pets are not allowed in public places....which is NOT what florida law states. She also went on to tell me that if it were her dog she would not take it into the post office.
I explained to Edna that I was not interested in her opinion and I would just like to mail my package. She continued harrassing me stating again what she would do if it were her dog. I explained to Edna that I was simply there in the post office to mail a package and was not interested in what she would do with her dog. She then told me that is your problem, you only care about yourself, why don't you just go and kick yourself I repeated what she had just said in disbelief and again she said, 'yeh, thats right, just go and kick yourself why don't you
Having a broken ankle at present, which is casted in a walking boot, I found her comments and demeanour extremely rude and insulting, even the other people in line uttered comments in abject horror at the way I was treated.
Kira of Hampton VA (04/21/08)
I sold an item on E-bay to an international buyer. The postal system was down at the first office I went to. I asked the attendant for assistance with locating a claims form, and the correct mailing envelope, and she wouldn't even take a moment to stop and show me what I needed. She simply pointed over there, and rushed off. I went to another office across town, and stood in line for over 30 minutes with my 4 year old. The attitudes of the clerks were horrible. They offer you no information at all. It was my first time shipping anything international, and I told them this. I mailed the package using the flat rate option, (which I later found out is not guaranteed)I obtained a receipt, and was told my package will arrive in Australia in 6-10 business days. That was on February 16.
It is now April 21, and after many frustrating attempts, I have hit a brick wall. I have been hung up on by postal clerks. I have been given attitude, and told I can't help you in more ways than I knew was possible. I have lost ALL faith in the USPS. I will never mail anything of value through them again. The clerks need to be clearer with options, If the clerk would have explained the difference between Express, and Flat Rate Priority (which is the same as sending it parcel post)in the following manner, I would have elected to spend a few more dollars of my own money: We'll take your package, charge you a smaller flat rate fee, BUT, we may or may not ever deliver it!
I am out of a good deal of money and completely done with the US Postal service. This was a 1 of a kind vintage dress. Someone knew the value of it between here and Australia, and are probably wearing it right now, or have sold it again on E-Bay!! I hope this warning helps someone else!!
Warren of Willits CA (04/15/08)
I am complaining about late mail, sometimes as much as three months late. Wild West Co., which rents me a PMB, infoms me that tubs of mail arrive directly from Santa Rosa with late mail in them. When I complain to Willits PO, ther postmaster is rude and unhelpful.
Late bills, credit card fines, lost subscriptions, late medicines, etc.
Mary of San Antonio TX (04/15/08)
Our service has been going downhill for the past few months. Our regualar mail carrier is excellent, but when he is out sick or on vacation we can expect extremely poor service - mail late or not even delivered. Yesterday, 4/14/08, we did not receive our mail. I called and asked for the manager at the Lockhill-Selma Station and spoke to Ida who I expressed my concern that it was already 4:00 p.m and we still had not received our mail. She seemed totally unconcerned and said it should be delivered shortly.
I told her our business depended on getting our mail in a timely manner and that this same thing has happend before (whenever our regular carrier is off). I have called before and was told that they would look into the situation to see that it didn't happen again. But, EVERY time our carrier is off, we have to put up with this. I'm not sure they really care at all if we get our mail late or not at all and I would like to know if we have any recourse. Thank you.
This impairs our ability to do business in a timely fashion.
Betty of Solomon KS (04/13/08)
Our mail was on forward. When we got home we found mail that was 3 months old in the mail box. Credit card cancelled because of non payment. the bill was in the mail box. That is just one of many incedent. Now after putting our mail on hold and picking it up we are not getting our mail and the mailman is not picking up our mail even with the flag up. We have a rural delivey person.What can I do?
Dan of Selkirk NY (04/12/08)
I recently applied to the Post office and have been treated like a dog ever since the process began. I was told that I was one of three to be hired on the job. Then three months later was told that because someone is taking a supervisors position that I was a surprise position that needed to be filled. He then explained that I need to take a road test.
Now a road test to me means....get in your car with a postal employee trained to make the judgment if I am good or bad. I was never told that there was a written part of the exam. Therefore I never took my reading glasses. When I told this to HR she got really mad and said if you didn't want to take the test then why didn't you just say so?! And I replied that I did want to take the test but forgot my glasses.She was mad but rescheduled me anyway.
My point is, after having two interviews it was made clear to me that I must, when delivering mail, be kind to people and always have a smile, even if the people give you a hard time. Your whole job is based on being nice to people and I have yet to talk to one employee who has been nice to me. Everyone seems so mad and never has time to answer questions. Isn't this part of there job? HR treated me like this!!!!! HR!!!!!, now if HR can treat you like this, how do you expect employees to act? She is in your Albany, NY office and the other people are in your Delmar,NY office. I really hope something will be done about this!!
What resulted was i was not employed. After all the tests and 2 interviews and time wasted waiting for this job i had to move on and take something else. I lost a lot of money waiting for this job. I was on unemployment and it ran out. I was told even if i got the job, it was only for a short time. Even if someone retired, i wouldnt get the job and if i didnt like it then move on because they had other people waiting.
Sarah of Sawyerville IL (04/11/08)
I have lived in Sawyerville Il for three years now. Sawyerville does not have mail delivery. It only has post office pick up. The hours the post office are opened are from 9-4:30. Needless to say, it is very difficult for someone who actually works to pick up their mail. After I couldn't pick up my mail for an entire week I contacted the postal service. Their solution for my problem was to call the post office and figure out when I might possibly get off work and be home, sometimes hard to do for a medical professional, so the postal worker in town could bring me my mail. I told them this was simply unsatisfactory and that I should have mail delivery like every other homeowner.
I might add that I live less than a mile away from Benld Il so even if this delivery service required closure of the Sawyerville office the residents of Sawyerville would not be inconvenienced and their mail service would actually be much improved. I am now trying to get others in Sawyerville to complain about this so-called service we're paying for.
I couldn't get my mail for a while
Warren of San Francisco CA (04/09/08)
I moved in to a new condo on March 15th. It's a recently renovated building and everyone is just now moving in. After not receiving any mail for a week, even though I put in a change of address, I discovered that the post office was holding my mail because our mail boxes were not regulation. The postal inspector, Dan Bernardo, came by and said they needed to be lowered and we had to have a key for our front gate in the key box attached to the front gate. After that they would put locks on the boxes and we could get our mail delivered to our home.
Within two days both of those requests were taken care of and I contacted the the postal inspector, Dan Bernardo again and let him know that his requests were complete. He said that they would be coming by and putting in the locks any day now. That was over 3 weeks ago and we still are not getting our mail. They did put one lock in but not the other two that are needed. They are not delivering our mail. We have to go to the post office and pick it up. I have called many times and spoken with Warren Lo and Kelly Lo and have been promised many times that we would be getting our mail soon and that our boxes would have locks on them but everyday nothing happens.
Warren Lo said the locksmith might be on vacation. Kelly Lo said he has no way of contacting the locksmith other than thru a fax work order. I spoke with a woman named May at the Post Masters office. She would not put me thru to the post master but said that she would call the supervisors at my post office and find out what is going on. I have left many messages with Dan Bernardo but he never calls me back. Warren Lo and Kelly Lo both said they would let me know what is going on but they have not contacted me and we are still not getting our mail in this building.
I and the other tenants in this building are not able to get our mail. We have to go to a post office to collect our mail. I cannot go during the week because I work when they are open so I can only get my mail on Saturdays. It feels like no matter what I do nothing happens and it's been very upsetting to me.
Venkatesham of Alpharetta GA (04/09/08)
I should have received my EAD card in the 1st week of february from US immigration office. I got an email informing that the card was mailed on 31st Jan 2008. My wife received the card which was mailed at the same time but I did not receive the card. US immigration asked me wait till end of FEb to see if they received the mail back. But we checked with them and they did not receive the card . I contacted the local post office but they asked me to contact the lost and found of US postal service.
As a result the US immigration tells me that the card will be considered lost and we have to pay the fee and all other costs would go upto $400.00.And because that is the only valid card based on which we can open accounts or have driver's liscence it is really difficult for me to do any work.
Kevin of San Francisco CA (04/08/08)
I sent 3 envelopes of postcards which were sold on eBay to a person in Montreal. After 2 weeks only 1 had arrived. We waited a week longer and still the other 2 had not arrived. I then sent him a new order and replacements for those which never arrived. This time I sent via Priority Mail, which Internationally has no tracking available. It is now 8 days later, and no package has been received.
I lost $40 from the 1st 2 packages that were lost, not counting postage. Another $40 for the replacements and $30 for a new order. An additional $9 for postage. My grand total of loss is $119
Wandella of Adelphi MD (04/08/08)
On or between Monday, March 17th and Wednesday, March 19th, 2008, no mail was left at my residence because my storm door was locked. Usually the USPS will redeliver the mail on the next day with a hand written note on one of the pieces of mail indicating that the door was locked. I did not receive any bundled mail for the days that my storm door was locked. I inquired to a carrier who was assisting on the route as to who delivered the mail on these days. He indicated that the young man (the one I previously had a problem with) that delivered the mail had been shot in the foot at a club and that he would be off for a while. The same young man had previous left my mail outside under my mat on a rainy day after he had delivered mail matter and I locked my storm door. Because I was sitting there and heard him pull on the door I got up and witnessed him putting the mail he failed to leave on the first visit under the wet mat. I in turn told him not to leave my mail at all if my door was locked. We had words and I called and spoke with a supervisor at the USPO (Angela) who assured me that they would handle this matter.
I know for certain that at least two individuals sent me mail which would have arrived at my residence sometime around the aforementioned date because these items were specifically Birthday cards. I have yet to receive any of the mail for the dates mentioned and conveniently no one at the USPS has or can locate my missing mail. I have asked them to contact the young man who was suppose to have deliver the mail on the dates in question, to determine IF he could possibly know what he did with the mail for those dates. This is a very serious matter in that I have previously complained on the carrier and in fact informed the supervisor that I was not comfortable with this young man delivering my mail because of his disrespectful attitude towards me and his foul and vulgar language. She assured me that I would not have anymore problems out of him and that the problem would be handled.
Up until this recent event I have had little or no contact with this carrier (casual) since the first encounter. Notwithstanding, I would appreciate it if someone would find this disappearing mail problem just as serious as I do. As a sworn law enforcement Officer for the last Seventeen (17) years I am truly dissatisfied with the treatment and the hot potato pass me around, YOU need to call this person and that person treatment that I had had to endure. Instead of the persons that receive a pay check to protect the United States Mail taking some initiative to interview their employee and informed me or someone or importance of the findings this is what I am instructed directed or forced to have to do in order to attempt to rectify or resolve this matter. I would greatly welcome a speedy and thorough investigation into this matter, and I thank you in advance.
Erich of Oakland CA (04/07/08)
My mail carrier referred to race and religion to while we had a delivery dispute while she was on duty.
I was deeply offended by her actions and frightened that she will now do something to prevent the delivery of my mail.
Zaqueen of Brooklyn NY (04/07/08)
i needed to process my passport and online it says that this post office process on saturday 9:30am to 12:00pm i was online in the postoffice at 11:15am and the clerk refused to process my papers for a passport she said that she was there from9:30 and she was done . i told her as well as her manager that online it says that i have untill 12pm i spoke with her manager and the both refuse to survice me
im in delay of planning my vacation trip and i do not feel comfortable dealing with this post office because they was very nasty to me and rude and i dont trust them with any important documents
Deborah of Indianapolis IN (04/03/08)
My neighbor stopped me about a month ago and asked me if I had been receiving my mail ago. I said I guess so.I didn't think much of it at the time, until yesterday(4-2-08)when I got home from work I noticed the apt. was cold, so I called maitenance to fix the furnice.He had to drive approximately 30 minutes to come and fix the furnace.Only to discover my gas had been turned off I immediately called the gas company and discovered I had not received my gas bill. I don't know what happened either it was put in the wrong box or on the post office floor somewhere.but because of that I am sitting in a cold apt. at this moment. along with my animals.
because the gas was turned off I have to pay a 2 month gas bill along with a 150.00 deposit and a 44.00 reconnection fee, so after you add all this up the gas co. is making me pay 598.22 I am so far from being able to pay that kind of bill. I think the postal service should have to pay the bill. That also will not include any dr. or vet bills I may have if I or one of the animals get sick because of this.
Dayana of Austin TX (04/03/08)
The weight scale in the lobby of the USPS office located at Crosspark Drive in Austin, Texas, doesn't accurately weigh media mail (packages containing books and other media). It weighs everything using first class...but that's not the only method people use to ship packages.
I have to get in line to have my package weighed. If the scale in the lobby worked, I would know it's weigh (using the media mail rate) and would be able to purchase the stamp using their electronic stamp machine in the lobby.
Harry of Venice CA (04/02/08)
From time to time, I travle and the mailbox has a tendancy to get full. Normal action is to collect the mail and hold it for pickup if the mailbox is full and notify the recipient of such action. Instead the postal manager decided to put a return to sender action on my address. As i was inquiring about the situation, the manager began to lecture me on my mail practices and threatened to not deliver mail to me anymore in a inappropriate tone, which was completely unnecessary. I was there to discuss the situation and come to a amicable resolution, but the tone used by the manager was not only rude but hostile and threatening.
As a result of the return to sender order, credit cards and other billing agencies (electric, phone and cable) have begun to take action on turning off my services. I am dealing with the issue for days explaining the situation and that i continue to live in the same household. Some have asked for a reconnection fee.
Suzie of Astoria NY (03/31/08)
I was out of the country for a year. I had my mail (from my permanent address, a co-op in NYC) forwarded to my mother's address in Pennsylvania. Since returning, I have requested over 15 times -in writing, in person, to my post office, to my mail carrier - that my forwarding order (now expired!) be canceled and my mail be delivered. My mail is still RETURNED to sender (forwarding order expired) sent to my mother and who knows what else. It is not consistant - but it seems to be with CHECKS and statements!
One check - a tax return check, has been returned to the US government twice (I cannot get the check any other way but the mail), I have had pay checks returned, mail that was time sensitive (including credit card statements) and all sorts of mail returned - but the biggest problem is: this is only the mail I KNOW ABOUT - what else has been returned? I am so very very very frustrated!
Digna of Bronx NY (03/31/08)
On January 5, 2005 I mailed a package to Puerto Rico which I insured for $75. The package was never deliver and on Feb 7, 2008 I filed a Domestic Claim and was told that I would received Notice or a check in 4 weeks. On March 6, 2008 I went to Post Office to inquire about the status and they did not have an answer for me. I was told that the claim was submitted and was provide with 1-800-275-8777 number to call and inquire. After various calls and being given wrong numbers I gave up. Today I decided to try again and got more helpful staff. I was able to contact the Claims Department to find out that my claim was never submitted. It's been 7 weeks since I file report and nothing has been done. The Boulevard Station has a tendency to lose packages and deliver mail to wrong house numbers.
This is a serious matter and Identy theft can happen because of their inability to take time to do their job properly. They are very unrealiable and the supervisor is never available to answer questions. I have file 2 reports with the Postal Inspectors and things don't get any better. I want to collect my $75 for the merchandise they lost when they lost my package. I am reluctant to order stuff by mail because they don't deliver the stuff or if they do the boxes are open and items are missing. It's very upsetting that this is happening with our mail there is no privacy. Your assistance in this matter is greatly appreciated. Please let me know what further action I need to take to get this resolved. Thank you.
It's upsetting for the simple fact that we have to stand in long lines for hours because they don't have enough staff to cover windows and then we don't get the services we request.
Jeneh of Atlanta GA (03/29/08)
Each time I have a package to be delivered to my address I am required to pick the package up myself. There are several bins that are to be used to place large packages that are not being used by the mail carrier. Packages are never attempted to be delievered to my door. Because my local Post Office is only open 9AM to 5PM Mon-Fri, I have no other option except to take time off of work to pick up my packages. I have explained this to the manager of the P.O. and I have not gotten any type of resolution. I feel that the post office should provide delivery as is expected when the shipper pays for this service. I receive packages from FedEx and UPS on a weekly basis and they are always delivered to my door as expected.
I have had to take off time from work on several occasions and make arrangements for my baby to be watched while I pick up packages at the post office. I don't feel that this postal location provides adequate service.
Swiga of Cleveland OH (03/29/08)
I and my neighbors did not recieve any mail today. I complained at us postal complaint page at their site but I really dont expect any positive response. This problem is a persistant one and has happened often over the last ten years. My family in the suburbs dont seem to ever have a problem but I am sure some do. I have gone to the 44103 post office and complained and got no answer and treated as if I dont matter to them. Do they know that my tax dollars pay them their higher than average saleries?
Now I know my regular postman may not work some weekends but for them not to send anyone out is rediculess. And to not even give me an answer is obsered. I have waited all day for mail that I was told was to be delivered today by another goverment agency. I want to know why one of those fat butt supervisors were not made to deliver. At post offices nation wide post offices seem to be filled with a bunch of lazy people walking around yawning as if they are extremely bored. If these people dont like their jobs and the supervisors act the same way, well I know 100 to 200 people who would love to work!! In this state I am sure there are thousands that need work. Even the postal web site is designed to fail. This has to stop.
Well as I said I was waiting on a check from IRS and was informed by them last week that my check was mailed March 23rd. I get mail faster than that from my girlfriend in California. I had bills that I had to pay today. Now I wont be able to pay that and other bills until Tuesday. Thats because most of the time I dont get my mail until 4:30 pm and most places in Cleveland are cloced by five. Which means I dont have time to go to the bank (which closes alot earlier) or any where else that will cash that kind of check.
Diane of Rochester NY (03/29/08)
This past month I have not received my bank statment and my credit card billing statement. I gives me concern, because I have always gotten my general mail delivered regularly. It appears that we may have a new mailperson. I always thought mail carriers were well adjusted to their route but lately this has not been the case. It makes for situations that should not be.
Dianne of Tenakee Springs AK (03/27/08)
I was sent my yearly school district contract via certified mail. My town is a rural Alaska village of about 80 people in the winter time. So everyone knows everyone and their coming and going. I asked my husband to check the mail prior to leaving town Feb 29th He got our mail. No certified letter notification in our box. This is typical to be notified if you have certified mail by a yellow slip stating you have certified mail ad need to pick it up at the counter. We left town for a while and came back to town March 14th. Still no certified mail notice. I had my husband ask for certified mail as my contract is critical and if it is not signed in a timely manner the school district will assume I do not want the job. Still daily no certified slip to notify me of a certified letter.
March 21st I get a call from the school district superintendent wanting to know why my certified contract was returned unclaimed. The postmaster had written a letter to the school board stating I should not be hired by the school district. I can't help wondering if he is tampering with my mail? Could he be trying to cause me to loose my job for personal issues?
I could loose my teaching contract and have to move and find another job in another city. All this would cause extreme hardship on me and my family.
Rosemarie of Chicago IL (03/27/08)
My complaint against my local postal service is of long standing and pertains to the mail-carrier department. I have tried to resolve these issues with the supervisor(s) of the Devon Station for years, all to no avail. The response is not acceptable; no improvement has ever been noted. SPECIFICS: In the last two weeks we have had: Mail delivered after 6:00PM. Periodicals delivered a week too late. Periodicals not delivered at all. Periodicals ripped to pieces. 1st. Class mail put in outside basket. 1st.class mail delivered to the wrong address.(Mine or Other's). 1st.class mail from 4 apartments put in one mailbox. Mail Carrier leaving cart unattended. Mail Carrier making long cellphone calls Mail carrier delivering wet envelopes.
None. Only aggravation.
Steven of Brooklyn NY (03/27/08)
I had submitted mail forwarding documents for my previous address to fwd mail to my new address. The postman for BOTH addresses is the SAME person and yet he is fails at forwarding my mail properly. He continues to deliver mail to my old address, i receive occasionally 1 out of 10 mails being forwarded. And on top of NOT forwarding my mail, USPS at their sole discretion is disclosing my new address information to mailers at my old address, essentially telling all the spam mailers where to continue to harass me with junk mail!
I've lost 200$ worth of rebate checks that weren't forwarded and NOT with my pile of old mail @ my old address, nor were there any mail being held at the post office. I am also missing my W2 that was never forwarded nor at my previous address, and YES, the employer mailed it out.
200+$ rebate checks missing. Missing W2.
Jeffrey of Prattville AL (03/27/08)
The USPS sold my mailbox to another business even as my rent was not due for 2 more monthes. My rent on box was/is current. Much confusion now!
No physical damage. The employee's were most unprofessional. Even to the point of alleging that I was breaking into the mailbox frauduantly. Many customers were present. I was humiliated, PUBLICLY!
Kwok, of Houston TX (03/26/08)
My package was stolen more than once. My sister from San Diego(CA, 92130)send me three books two years ago (December, 2005) to Petaluma, CA. two of the books were stolen. July, 2007, my wife send a book and two movie tickets from Houston(TX, 77058) to my sister in San Diego (CA 92130). The movie tickets was gone prior to my sister's receipt. Last Week, 15 March 2008, I send 16 cans of food from Houston (TX 77058) to my parents in San Diego (CA 92130). One can was gone. Package were inspected in all three times.
I needed those books for studying for my military training two years ago. Those movie tickets were my sister's birthday present. And my parents are old, I just want to send them some special food as gift to show my appreciation. US postal service simply stole my and my family's money. US postal service is a department of Government. Where is the discipline?
Marie of Ringgold GA (03/26/08)
This complaint is directed to the USPS in Ringgold, GA. We continually get someone elses mail from another street with a very similar street name and the same street number. These people have OPENED our mail on several occasions. We ahve gone to this home and questioned them about certain situations to which they deny any wrong doing. BUT We have not gotten Christmas gifts, graduation gifts, etc. This past Christmas we received a check as a gift on the 22nd of Dec 07 (postmarked). These folks brought it to our home on Jan 4th, 08 and said they 'opened' it by mistake and forgot to bring it to us and just remembered it . We already knew we had the check coming and couldnt understand what had happened to it because it was from someone LOCAL.
We have complained many, many times. Also, we have put a temp hold on our mail several times just to have it delivered anyway. I have gone in person to have it stopped AND sent in the forms via the internet. As in today, Our mail was to be redelivered on Tuesday, it was delivered on Monday. And then it was delivered on Tuesday also with the hold mail note attached to it. Thankfully we did get home from out of town in time to get our INCOME TAX check and a new CREDIT CARD that came in the mail on MONDAY. The USPS wonders why the public has turned to other delivery methods and services. This is why. If we had not been home, we could have lost so much or it could have cost a lot of money not to mention the heart ache.
Thankfully we did get home from out of town a day early to get our INCOME TAX check that I am positive was delivered on Saturday and a new CREDIT CARD that came in the mail on MONDAY.
Theadora of West Covina CA (03/25/08)
My elderly mother went into the Post office on Wednesday March 19th 2008 for an express mail delivery for the following day to me with no signature required.. She is not familiar with the process and when she was asked if she she wanted it delivered WITH a signature she said NO!.. The clerk #15 Michael was too busy socializing with the next clerks customer that he forgot what my mother's answer was to his question.. he asked her a total of 3 times during the transaction...if she wanted a signature or not.. she told him each time NO!.. I was not going to be home but,needed it the following day.. Well, it turns out my Mom needed to sign a waiver to allow the delivery without a signature( the post office clarified with us after the fact when we went in asking for a refund). He was so busy socializing he didn't do his job right and it cost my mom and I the convenience of delivery without a signature the very next day..
When I told my Mom it was not delivered and only a pink slip stating they needed a signature for delivery. My mom was shocked she said..He asked my 3 times.. Maybe he was too busy socializing with the other customer he forgot to do something.. I wrote on the pink note in my mailbox to LEAVE and I signed it... I received another pink slip in my mailbox and no package.. My mom called the post office on Friday the 21st and the Supervisor at the time said he would call my Post Office in San Clemente and let them know of the mix up and have it delivered today on Friday without a signature.. Well, apparently he never followed thru because I still did not have my package and my Mom received no call from the Supervisor that day as he said he would..
I went in on my day off on Saturday to collect my package and the Supervisor there was sure I wouldn't receive a refund because it was delivered as promised.. I said It was not delivered as promised because I still did not have the package and I had to come in an pick it up several days later.. She shrugged her shoulders.. When I called West Covina they had the same attitude. It was their word over my Mom's (who doesn't lie) if the transaction did happen as she said it did, which reflected in a non delivery as promised.... They suggested I call you because the clerk denies the transaction taking place as my Mom describes it. **NOTE**Just a few people I have spoken to about this unjust service from the post office, they in turn would tell me their own horror story of the United States Post Office. This seems to be a problem and one that they know they can get away with so I am asking for a refund for my mother through Consumer Affairs...$16.25 ,, Since when is the customer always wrong .. What happened to the customer always right.. I want this righted...
My mother on a fixed income is out $16.25..She paid for a service she did not receive..Out of her kind heart wanted to get a package to me on time and gave plenty of time to send it because I really only needed for Friday AM.. So we were o.k. with the mix up till nothing ever got done nor rectified..and I didn't get the item when I needed it.. It is the principal.. my delivery never took place,,, and I had to go in and pick it up.. the fact my Mom paid for a service not received as she expected. Under the law I would believe that is deserving of a refund..The West Covina Supervisor who never returned my Moms call nor followed thru on yet another promise added to the unjust act.. they just don't care enough...
Brian of Springfield MA (03/25/08)
I ordered a package of flight training materials on eBay. The materials included books, rulers, protractors, and the like. They were shipped to me in a flight bag that was placed inside a brown corrugated box. I only recieved the top of the box. This means that the other five sides of the box and its contents disappeared before it reached me. The Springfield Bulk Mail Center claims that the box arrived empty.
I went to the central office in Springfield and they told me to call the damaged mail center in Atlanta. There is no such number. I called the main USPS number and they confirmed that I was given the wrong information. The shocking thing is that the box was sent on 2/29 and the remnants did not arrive until 3/23.
I spent several hundred dollars on this training set. Now I will have to buy another one. Thanks again, USPS! Another great monopoly at work.
Margaret of Aliquippa PA (03/25/08)
Since last fall, we have had at least 6 instances of mail sent and confirmed sent to us that we did not receive. This included a check for over $8000, a car title, and a car registration, as well as bills. We have lived in our house for over 8 years and have had only minor isolated instances of not receiving mail or gettting neighbors mail. We have reported the undelivered mail each time and received tracking numbers but the problem continues to occur with increasing frequency. We reported the problem to our local consumer affairs office and the rep there (Janet) has been nasty and uncooperative and has not filed a complaint for us yet.
We have to continue to contact all of the agencies that send us statements and mail and find out what and when our mail was sent to see if it has not been received. This is extremely time-consuming and should nto ave to be performed. We have to have new mail generated, checks cancelled and resent, and all of this costs money. Plus we do not know who is getting our personal information. We aslo have to deal with angry calls form the post office because we are having trouble receiving our mail and they don't want to deal with this.
Karen of Euclid OH (03/25/08)
The postman delivered all of Ralph's mail next door to me. I am worried because I am expecting my unemployment check.
no physical damage but it is very perturbing to me
Elizabeth of Carpentersville IL (03/25/08)
I recently purchased a house in Carpentersville. We do not have our mail delivered to the house as we caught the previous owners going thru our mail. Our mail is delivered to a PO Box at the Post office. Our community has door to door delivery. Our postmen do not use the sidewalk. They walk over everyones front lawns. The postmen also wear Ipod ear buds playing music so loud that you can hear it from next door. In order to get their attention you have to physically touch them (face it this is NOT a good idea).
I have been requesting for 6 months that they stop walking across my front lawn. I went into the office and spoke to the new Post Master. He informed me that the United States Post Office has AUTHORIZED them to take short cuts across peoples lawns. I am sorry, Isn't the lawn between my front door and the sidewalk PRIVATE property? Who gave them the right to decide this for me? I called the consumer relations and the very nice lady there (she really was) did inform me that this is the agreement the USPS has with the union, though most Postmen do not walk across peoples lawns. She (not the postmaster) informed me that there is a form you must fill out in writting that states you take offense to this. This form makes it official and the mailman MUST stop walking across your lawn. I asked for the form and she told me I had to pick it up at the Post Office.
The post master stated it was taken care of and I did not need to fill out this form. He refused to give it to me. The postman just went by my house and guess what, he walked across my lawn. What can I do? HELP! What if this guy steps in a hole in my front lawn and breaks his foot. Can he sue me? If he cann't and my insurance finds out about the injury they can still increase my insurance. Someone please help.
The destroy my lawn. They look in my front window as if to see if anyone is home. I don't feel safe.
Don of Columbia Station OH (03/25/08)
This is not the first time we have gotten the wrong mail, or we didn't get our mail at all, and bills were overdue, and we had to pay late credit card payments. We have talked to the Columbia Post office, and a few months would go by, and it would go back to the same thing, wrong mail, or no mail at all. The person delivering the mail even had a rubber band around the mail, that lasted about a week or two, then back to the same thing. We are tired of this. because are bills are not comming to the house.
It is unfortunate we do not get along with our neighbors. I don't know what is so hard to delilver the mail to the right address. Maybe its time the person delivering the mail gets displine, or transferd to a different position. Your co-operation will be appreciated.
Late bills, or no mail at all. Had to pay late charges. I am worried that my paycheck statements will be missing soon.
Jay of San Francisco CA (03/24/08)
I live in a 7 unit apartment building. I have not received any mail delivery since 3/20/08. I came home today and there was a hand written notice stating that the mail boxes were full-and that our mail was being held. Our route numer is 32. What is very strange is that when I look in all the mail boxes they are empty, and who ever put the notice up should have seen the boxes are empty. No one in our building has gotten mail since the 20th. The mail delivery person we have has on several occasions left our mail unsecured by not closing and locking the door where they sort the mail. It has been an ongoing problem and we cannot get any answers from our local postal station. I want answers on how you plan on correcting this problem.
People in the building are missing their mail and may have problems with credit card companies, utilities, and bank statements. This may lead to financial costs for not receiving the mail.
James of Nashville TN (03/24/08)
Certified mail mailed on the 14 of march had a deadline of march the 20 did not get delivered till the 24 of march
the post office cound not tell me why it took 10 days to go acrosstown. These people have a problem This was for a scholarship application for my granddaughter if this how the mail works I will start using email.
Sheila of Brooklyn NY (03/16/08)
USPS Document # OR36763526. On Friday March 14, during our Food Pantry delivery from one of our suppliers, we were told to move the truck immediately. I advised him that he had to wait until we finished unloading the truck. He got nasty, and I advised him that he was parked on church property, and that it was not a public parking lot, and that he was not allowed to park there. He advised that the minister told him he could park there, which is untrue. He was mad when I told he was not allowed to park there, and that he had to wait. He in returned called me an [expletive] in front of the clients receiving food, and the delivery driver. When I advised the mail carrier I was going to report this incident, he advised me that he didn't care because he had 30 years in. If I did, it would hurt us receiving our mail in the proper way.
I spoke to the Church Avenue postal station, on Friday afternoon, and was advised that the manager Mr. James Irizary would be in on Saturday. I spoke to Mr. Irizary on Saturday March 15, and was advised to send a fax concerning the incident, and he would take it to the union. The church is sending to Mr. Irizary attention a letter on Monday concerning this matter advising him that the mail carrier is not to park on church property again. If so, it will be taken away at his expense. We hope that we receive our mail in the same manner we have been receiving it, up to this incident on Friday March 14. I want an apology from the mail carrier in front of the people who receive food from the food pantry.
Penny of Wadsworth NV (03/12/08)
For 8 years I have dropped off my stamp order for my work. Since I get off work at 4 p.m. I cannot get to the Post Office with the Company check and stamp order. The Post Office closes at 4 p.m. but has an 'after hour' bell to ring between 4:00 and 4:30. I arrived at 4:20 and rang the bell as usual but the new Postmaster would not answer the bell even though I could hear him speaking to someone. I rang several times then went over and opened up by P.O.Box and told him through the opening I had a stamp order - to which he replied 'just leave it'.
When I picked up my stamps on Monday he had substituted some stamps without talking to e (work phone # is on order form). I called him this morning to tell him we had ordered 50 $1.00 stamps and no .5 cents stamps. He said he had given me all his $1.00 stamps so substituted .5 cents. He also gave me 50 .58 cents stamps with hearts on them. I explained this was a business, we don't want stamps like that. To which he replied 'you need to put that on your order form'. I replied had he opened the door on Friday when I rang and knocked several times I would have told him. He stated he closes at 4 p.m. and can't do anything after that. I reminded him about the after hours bell and the sign that says to use bell between 4:00 and 4:30, however I noticed HE has changed it to 4:15 now. This is NOT the way to treat people especially when they are purchasing something from you. For eight years I have rang that bell at 4:20 to 4:25 and had the previous Postmasters open the door and take my check/order. What right does he have to change his own working hours and be so rude about it.
Unless he opens the door for my next stamp order I will go to another Post Office. The Company I work for has supported the Wadsworth Post Office for 8 years with purchasing stamps when there are other Post Offices we could be going to that are opened until 5 p.m. and not 4 p.m.
Linda of Saint Petersburg FL (03/06/08)
My mother, Caroline Johnson, passed away in late November 2007. She resided in Floral City, Florida. I placed a forward for all of her mail with the Floral City Post Office before I left Floral City in November. Because I was receiving some forwards I was not concerned about the forwarding. On February 21, 2007, I received two large envelopes from the Floral City Postmaster. These envelopes contained mail dating back to November 2007. There were three checks, three months of bank statements, ten cards, two water bills and various other first class mail. There was no explanation as to why this mail was not forwarded promptly. On January 25, 2008, I visited my mother's home in Floral City and found that the water had been turned off for lack of payment, as well as the cable service.
I went to the post office to inquire if they still had the forward for my mother's mail and was told that they did. When I questioned them about the fact that the water bills and cable bills were not forwarded, they advised me that if the envelope requested Address Correction, they return the bill to the company and it was up to the company to forward the bills. I also inquired if there was any mail awaiting forwarding so that I could pick it up and was told that there was not. The two delinquent water were included in the package I received on February 21st, as were the delinquent cable bills. Yesterday (March 5th) I received another water bill mailed on December 21st. Most of the mail was wrinkled as if it had been stuffed into something. On February 22nd I wrote to the Floral City Postmaster requesting an explanation and to date have not received the courtesy of a reply. I continue to receive two and three month old bills. Where are they coming from and why weren't they forwarded on a timely basis? This is inexcusable and something needs to be done to insure prompt delivery of forwards, not only for me but for others requesting forwarding.
Because of not receiving the monthly bills for the water and cable, both services were terminated. I had to drive around Citrus County in order to bring these bills current and change the address for future billing. In addition, I did not timely receive the checks nor the bank statements. The cards needed a response and I have had friends inquire as to why I didn't respond to their messages of sympathy.
Christine of Anaheim CA (03/03/08)
I was verbally abused, overcharged, and my receipt was thrown away so I can't prove anything this clerk did. And he probably threw my important letter away after I left.
Alice of Tyler TX (03/03/08)
My daughter and I just moved at this address in Jan. 2008. Our mail from social security was changed over to this address then, and the ss dept confirmed this twice. However, we have not received our ssi checks that were due to be here Friday, Feb.29th. We have not received our checks yet. My daughter asked the mail lady on the 29th if we have any checks. She was told no. When the mail lady was asked to please double check, she had a bad attitude and said, ''I don't make mistakes, and I am not going to look.
My daughter told her how important our only income is ,so we can pay our bills. The USPS worker then stated ''I don't give a [expletive]. I'm not looking--I'm leaving", and she left. We then called the postal service here in Tyler and complained about her attitude, and they said to just wait and see if we get these checks well. Today, March 3rd...no checks yet. Social security confirmed again today that those checks were sent here to this address in Feb.
The social security dept. will put a trace on all three checks. The mail lady needs to be held responsible for her actions. Thank you very much for your time. this is extremely important because we have children here with severe disabilities and have no other way to pay for our already-due bills.
Jim of Parker CO (02/28/08)
Over the past several months I noticed more and more wrong mail in my post office box and less of mine. I continued to take the mail for months to the mail clerk and showed them the problem. On February 27, 2008, I asked the clerk to find out what was going on with my mail. The postal clerk stated that that was not any longer my box. I asked why didn't I get a notice of charges due, and why I still have access with my key? She stated that the box clerk had been fired, and they were still trying to fix problems she had left. She said there was nothing she could do, and the box was now someone else's. I asked to see the Postmaster. About 15 minutes later a postal worker came out and asked what the problem was. He was immediately rude and abrupt. As I started to explain the problem, he cut me short and stated that the box was no longer mine. I told him I had business cards with the address, advertisements, clients of an LLC, and insurance documents and needed them to remove the box access from the person they had issued it to.
The employee turned out to be The Customer Relations Supervisor and not The Postmaster. I told him since he was unable to solve the problem I still needed to see The Postmaster (who he had pretended to be). He said for me to Tone Down or to get out. I stated that I wanted to talk to he Postmaster, and I wanted to know his last name for the purpose of filing a complaint. John The Supervisor then said, "I don't give out my last name because it's in the phone book, and I already get threatening phone calls". I then asked him to get The Postmaster, and he walked off. In another 15 minutes a gentleman came out and identified himself as The Postmaster. He listened to my dilemma and asked for my information for the purpose of resolving the problem. I gave him my information and asked him why the Customer Relations Supervisor couldn't have done that. He wasn't sure. I look forward to a resolution to my problem, but I really wonder why anonymous John is under the label of Customer Service.
I have business cards, advertisements, clients, insurance business, and LLC business that has been disrupted due to the postal service's blunder. This has been very disruptive and time consuming. If a notice of fees due had been placed in the box there would be no problem, and two Parties with keys would not be sharing each others' mail.
Edna of Chicago IL (02/27/08)
I placed a change of address on line in November 2007. I was not receiving mail the entire month of December 2007. I put in several complaints to the central office as well as the branch itself. I was given claim numbers for each call and told it would be looked at. I slowly received some mail but not all. I never received Christmas packages. I do not receive all my bills and have been charged late charges to all my utility and credit cards. I am constantly having to call up companies to keep tack of my accounts. Every time I approach my mail carriers, they tell me that they are a "temp". I also receive everyone's mail in the building. I am at 2f and receiving mail for 1F , 1R, etc. I have also reported this to the branch, but it still happens. I am concerned that if I am getting other people's mail then someone could be getting mine.
I have had over $200 in late fees since November 2007. Every month I need to spend time out of my work day having to straighten out my bills with a companies including utilities. All my Christmas packages have disappeared. I spend my time putting the mail for other people in the correct address.
Annie of Philadelphia PA (02/26/08)
I have lived in this area for twenty years. Customer service in this office needs to be addressed. On Friday February 26th, I received a slip for a parcel . Went to the post office on Monday and was there for one half hour waiting just to be told that my package had to be located. I waited all day and did not receive my package until after 4:30 pm. This has been going on for a while now and it is getting out of hand. When the regular mail person is out whomever puts my mail between my doors instead of in my mail slot. Now, I receive a lot of mail because of working at home as well as medication that is received. Postal workers has a code of honor by in the days.
I suffered a headache half the day and waiting time not knowing.
Tawna of Angoon AK (02/25/08)
I don't even know where to start...complaints have been made, and still nothing is done. This is a government/federal post office. My understanding is there are set hours of operation and a job description that is to be followed. How many complaints does it take for someone to do something? BOTH individuals are very selective of who gets what, and when they get it. They close the window when THEY feel its necessary. The most recent incident involved Ida Jack, on Saturday at 3:30. I pulled up to check mail, and Ida said it was closed. She had the doors locked and was mopping while Alberta Meyer was in there talking away--turning people away during business hours, refusing to do money orders, or get stamps or boxes for people. They both have people that are not employees back there helping sort mail, and first class mail is never a priority; we get junk mail first--and to have things postmarked a week before it gets to our box when we have planes? I want the names of people who can do something about this!
FIRE THEM! WE NEED PEOPLE IN THERE WE CAN TRUST AND WHO ARE GOING TO DO THEIR JOB RIGHT AND FAIRLY!
Dorothy of Denver CO (02/23/08)
Ever since October of last year I have not been receiving all of my mail, including 2 rebate checks that Kelloggs has sent out to me. They have sent out the check two different times. My Qwest bill was double for one month because I did not get my mail, and today my neighbor brings my mail. That is where a dope house is, and a lot of people hang out there; that is the 2nd time she gave me my mail. I have talked to supervisor of 80205 delivery station (Frank), and he tells me that nothing can be done about it because people make mistakes. So I called the post master general's office, and they tell me to go the consumer affairs. I cannot be paying for a post office box when I know that it is the post office that is the problem. So I am hoeing that you can help in some kind of way. But in the mean time I will be searching to see who I can get to help.
I lost two checks and a late payment of my telephone bill and maybe even more mail that I have not received. The dope house brought me my credit card in the envelope that they may not even have known what was in it.
Cindy of Ludington MI (02/22/08)
I dread going to my local post office to mail packages or to purchase stamps. The line is always long no matter what time of day I go there. The employees are very robotic, slow, grumpy and rude. The last time I stood in line for 15 min., then the clerk goes on break or something and disappears from the counter leaving a long line of customers with only one attendant. There was an automated machine installed in the lobby, and I used it frequently. (It was fast, convenient, user friendly and I liked it!) Now I was informed that it was removed! I was told it wasn't needed! I now travel 10 miles to the next little town to use their postal services. I'd rather spend the gas and time driving 10 miles than have to confront the disgruntled employees in my local PO! Can't they be fired for lack of people skills? Thanks for listening!
Terry of Tacoma WA (02/22/08)
I cannot get my mail delivered to my home, even though I moved my mailbox as my mailman requested. Now he wants me to put it back where it was! The mailman's claim is that it is too hard to get to, yet my mailbox is easier to access than any other on my side of the street. My roommate has gotten some, but not all, mail in the box at its present location, yet I have had to go to the main office clear across town to get any and all of mine. I have already spoken to the mailman's supervisor and also a clerk at different visits, yet nothing appears to have been done. It has been over a week now, about 10 days. They keep telling me they will call me, but as of yet there has been no contact of any kind.
I have to drive across town to get the mail, some of which contains bills, movie rental returns, or other time-sensitive material. It's also an inconvenience due to time involved and gas expense.
Precision of Broadview IL (02/22/08)
Our business as well as others in our local area have very late or no mail delivery, when our regular mailman is on vacation. I have reported this to the local post office listed above; but despite assurances of delivery, the mail does not arrive. An employee of our company has to drive the mail to a mail box in another town or drive to the post office to get the mail, which may or may not be there. I have looked on the USPS web site for a place to complain, but there is no form or place to register a complaint against a local office. The only recourse provided is to complain to the local post office; however, most of the employees there cover for each other.
Our cash flow is severely disrupted when anticipated checks do not arrive and also when our payments are not sent out.
Bonita of Ft.lauderdale FL (02/22/08)
This incident started on Jan 30, 2008. My unemployment check was mailed out; I did not receive it until Feb 9, 2008. The mail carrier forwarded it to an old address, then it was returned to the unemployment office and had to be reissued. I contacted unemployment and was told that it had been returned. This was the case with my child support as well. I am receiving mail from other companies such as Social Security, Allied Interstate, etc. The problem is that I am not receiving my money.PLEASE HELP!
This issue has caused me to have to borrow money in order to feed my family, and I am currently behind with my bill. My unemployment and child support is how my kids and I live and eat until I am able to find a job.
John of Taylorsville NC (02/20/08)
The rural mail carrier threw the package at my car, then hit her door on my rear door. Video footage is available.
Caused approx. $450 in damages as panel will need repainting.
Grady of Zephyrhills FL (02/19/08)
The post office opens at 8. My general delivery package has been there for at least 2 days. He said I can't pick it up until 10:30. I'm hiking the Florida Trail and would like to be on the trail now. Why can't I pick up my mail if it's there?
Loss of time.
Sonia of Atlanta GA (02/15/08)
I have repeated problems with my mail not being delivered or being lost completely. The latest incident is concerning the following; Article Number 03070020000178997991 The article was sent delivery confirmation, however it was not left at my home. I received a notice in the mail that I could pick the item up from the post office mentioned above, on Feb 15th 2008 or any time after that. I went to the post office today, and I was told the item has been lost. I contact the mail delivery station at 770-541-9156 and was told the item was scheduled for redelivery; however, the mail carrier didn't know where the item was. At this time I still have not received a response and have filed complaints with 1-800-275-8777 and received confirmations of the complaints. However, nothing has been done. Complaint number CVR9744224 and CO36282404.
Shirley of San Francisco CA (02/15/08)
Commencing Oct. 3, 2007, I had notified the supervisors of missing mail: 1)personal printed checks, 2)atm/debit card and 3)drivers license. There was no response or reply. The follow is a complaint for a formal follow up: The tracking number for the checks via DHL is H653 8913 9491 Delivered Sept 24 2007. I asked the supervisors to follow up and retrieve the checks. There has been no response.
My checking account was drained of approx 8k on Dec 21, 2007. It had occurred through a telephone transaction from the routing numbers on the checks. A debit card issued by Citibank had fraudulent charges of 17k. After the 3rd attempt, I finally have a renewed driver's license. The DMV verified that 2 were previously sent.
Fred of Brinnon WA (02/15/08)
On 02/14/2008 about 1300 hrs (Approx), I waited in line for the next desk attendant to wait on me. When it was my turn, the man behind the counter who's name was Kim, said that I was not standing correctly. I am some what hard of hearing and 69 years old, so I asked him to repeat what he said, and again he said something about the way I was standing, and then said what do you want? I said that I wanted to mail a small box (about 6 oz. and maybe 5x4x2 in high) and I also needed a stamped envelope. He looked at the box and said that He could not mail it with scotch tape applied to it, and that I would have to buy some tape that was on the wall for $3.29 or so. I have mailed many many small boxes with scotch tape on them and was assured by the postmaster here in Brinnon, Wa. that it was perfectly O.K. to do so. As I needed to get it mailed I did not argue but bought the tape on the wall and sent it. I can state without reservation that the man who waited on me was a genuine jerk and harassed me into buying something that I did not need. He is a Korean, but so is my Wife so any mention of racism would be ridiculous.
It cost me more than twice as much as it should have to mail a very small box.
Jose of Canoga Park CA (02/09/08)
I shipped a package to Omaha, NE. I paid for express delivery: two days to be delivered. I mailed it Jan. 14. The package got lost and arrived on Jan. 29. I was charged $67.15. My brother lost the job he was supposed to finish because the package contained his tools.
Sue of Elmwood Park IL (01/31/08)
On an almost daily basis I receive mail that doesn't belong to me - sometimes 8-10 pieces of mail. There are also days when I receive no mail and a neighbor will bring over my mail. I don't know if my postman sorts the mail or someone else does but we need to do a MUCH better job. I'd like to see a solution to this.
Lois of Portland OR (01/30/08)
Nearly every time we have a substitute letter carrier, he/she does not pick up our outgoing mail! This is an office, and we generate a fairly large amount of outgoing mail every day. When delivering to an office, does it not occur to them to ask if we have outgoing mail? Afterwards, our regular carrier implied that the substitute didn't pick up the mail because it would have slowed him down, and he wanted to look fast to his supervisors. Not picking up a business's mail is just unacceptable. We called the local Post Office at 4 pm to let them know no one had come to pick up our mail and they promised someone would be by before 5. No one came.
There are important documents that we expect to go out in the mail - not the least of which are bills to be paid.
Bobbyholley of Castor LA (01/29/08)
I have mail sent to the Hallsville area that was never delivered and wasn't returned to my address as lost. Money orders were reclaimed at US post office and redeemed, but no returned letter. I have a piece of mail lost presently. Please look into this matter; it seems to be habitual problem.
Child support is not being delivered in the mail. This leads to civil damages, court cost, lost work time, travel costs, lawyer fees. I have depended on the mail service all my life, and it seems it's not proving to be a trustworthy system anymore. I'm paying taxes as is every other citizen of the US for the postal service to be supervised and funded. HELP!
Julie of Eads TN (01/28/08)
On Jan. 14, I paid $2.65 for a certified letter to pay off some debt, and I was told that I could go on-line to track the letter. I did that, and it showed that there was no record of the item. Why am I paying $2.65 per letter if I can't get what I need from the postal system? I would like them to look into the rip-off, lazy ways of the postal system and a reply to my question.
This was a high dollar check that was mailed and no reply of acceptance. How can the public trust the mail system if we can't get what we're paying for? Why can't they get the workers to do their job? I'm outraged at having to pay $2.65 for a piece of mail and getting no satisfaction or resolve!
Lynnette of Lebanon IN (01/23/08)
I had my mail put on hold and the delivery guy resumed my delivery before 30 days was up without my request or permission.
My support check was not delivered and my bills were late as a result.
Jim of Medina NY (01/20/08)
I have used the USPS for a year or so and ship on the average of 15-20 items a week. The month of December (and other times, too) I have had a total of 3 items lost. Believe it or not, I have customers still waiting for their packages. I got a reply from the Denver Bulk Mail Center that they found part of my label laying on the floor. (I use permanent self-adhering labels and also tape them on with packing tape.) They sent me the sent address and the return address part of the label to verify they found it. They also included paperwork for me to fill out to identify the item so they could send it back to me. This was sent back to Denver on 12/27/07--and still no response one way or the other from them. Of course the Ebay customer that bought the filter is very upset, so therefore I refund her money. I am out about $150.00 on that transaction. I have another person I shipped an item to at the end of December still looking for his item. I shipped an item on the 7th, and that customer still has not received his item. I am going through the Paypal dispute center now with another customer who is out a shipment that was sent on the 30th of December. I sent an item to a person in Florida;I tracked it to a depot in Florida, and apparently it sat there for a week before the customer finally did receive it.
The USPS says the item in Denver was supposed to be coming back to me; that was on the 5th and is now the 20th. I have to get another item from my inventory to ship to this woman who is out her item; that's going to cost me another $30.00 plus shipping to keep her happy. In the Ebay world our rating means a lot, and my rating has been in jeopardy because of USPS's incompetance. I went to the Stafford post office and took the confirmation numbers and paperwork for 3 other items about 1 and a half weeks ago. The answer I got was they should get them--those were shipped out 3 weeks prior. I caught flack from those customers waiting for their items,and they were over $100.00 each. The USPS says Parcel Post takes from 2-9 days, yet there are times it takes 3 weeks for items to be shipped. If I ran a business like they do,I would be out of business. Thanks for your time.
Lore of Colorado Springs CO (01/20/08)
01/08/08 I paid to have a certified letter mailed to Pascagoula, MS 39568. It is now 01/20/08 and still no signed receipt. I have called four times, and Land Records has not received any mail. I have had the post office check by their tracking method. No luck in tracking this mail. Supervisor/manager is rude and not helpful. Told me there is nothing they can do for me. I am highly upset because this is a very important piece of mail. Not only do we pay for postage, but we get very poor customer service.
The mail still has not been found.
Christine of Simi Valley CA (01/19/08)
My husband sent an insurance payment on Dec. 30, 2007, but it wasn't post marked until Jan. 10, 2008! Due to USPS we have a 10 day lapse in our coverage. I have spoken with my insurance carrier and was informed the post mark is how they calculate the payment as received. So even if they didn't process the payment until Jan. 10th, it would have still been considered received if the post mark was before Jan 1st. It was my understanding that when I place the mail in the mailbox it goes to the post office and is post marked. If this is incorrect, then where in the does it go? I have filled a complaint with the USPS and have yet to hear anything. What are my options?
The only reason we found out about the lapse in coverage was because I hydroplaned on the freeway Jan. 4th, 2008 and smacked the rear of my car (no one else involved). Needless to say I had to call my insurance carrier to report it. It was at that time we where informed the payment was not received and our coverage was no longer in effect. We were to wait a couple of days to ensure it wasn't sitting on someone's desk waiting to be processed. It was finally received Jan. 10th. Now not only do I have to have my car repaired, there's the ambulance, hospital, doctor, radiology and car rental that have to be paid for. All of this is under my insurance policy that took almost 2 weeks to be post marked. I am between jobs and did not budget for this. My car is a 2004 Honda Civic LX coupe. It doesn't even have 50,000 miles on it. The only saving grace is that it is still driveable.
Tonda of Vinita OK (01/17/08)
I was employed the USPS and have recently resigned. I have been told by my fellow co-workers that the Postmaster and supervisor have both allowed my confidental employee file be seen and discussed by other coworkers in that office. I feel he has broken the code of ethics for keeping a person personal information confidental and abusing their position to do so.
I feel my personal and work information has been shared with strangers that have no business seeing private information. And that a person in a manager or supervisor status should not be allowed to do so.
Rhoda of Chicago IL (01/16/08)
I purchased a roll of stamps and used my visa card to pay for the purchase. Upon signing the merchant copy, I noticed that my entire credit card number is being printed (not just the last 4 disits as required by law). Now on my copy (customer receipt) only the last 4 digits are printed. I informed the clerk about the error because according to law, a customer's CC number is not to be printed in full on any documents but should be retained in their system in an encrypted format. I asked to speak to a supervisor. The supervisor did not come out but instead gave me a phone number for consumer affairs to file a complaint. Instead I decided to go online and file my concerns that way.
The consequences is that customers' full credit card numbers are accessible to anyone working in the postal center. This could lead to identity theft and fraud. I would like to know that the postal service is going to correct this considering that all other merchants have to comply to the law.
Melody of Mountain Home AR (01/16/08)
On 12-3-2007, I gave a change of mail address to be effective 12/5, in Mammoth Spring, AR. The new address is a PO Box, in Mt. Home, AR (1-1/2 hr drive!) Allowing 10 business days for foward to take effect, but NO mail has been forwarded. I called every creditor, etc, with the new PO address on 12/6. No mail forwarded. I talked 3 xs with Mammoth who stated data entry put in the wrong PO. My mail was sent to my old address, and then was forwarded to the WRONG PO. 3 times efforts were made to correct/forward to our NEW PO, which have failed. I called the 1-800#, filed complaint, got Conf # that the error was corrected yesterday 1/14/08, but it will take 10 MORE business days for mail to reach me.
I've lost all mail from creditors who HAD the new # but AFTER the billing cycle, bills that had charges when I was forced to call via phone & pay via bank account, car insurance to be cancelled, doctor bill, sent 3 xs and the only reason I found that out was our med ins. company notifies via email of claims filed. Christmas presents ordered via catalog/by phone have not been found nor have been received. Paid for but not recieved. ALL Dec's monthly bank, financial statements, credit cards, etc are lost. WHO has ALL that private information? We don't.
SECOND NIGHTMARE: It was announced in local paper last Friday, the PO of this city (pop 11,000) has bee |
