UPS - Lost Shipments

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Anna of Arlington, WA December 25, 2008

Anna of Arlington WA (12/25/08)
A package shipped 2-day air from Arlington, WA to Ketchum, ID has spent four days bouncing between Kentucky, Utah, and Minnesota. I don't understand why a package going to a neighboring state has now been to Utah and Kentucky TWICE with a side-trip to Minnesota and is currently sitting in Utah again. What is wrong with these people?

I paid WAY too much trying to get a holiday gift delivered on time.

Lori of Portland, OR December 25, 2008

Lori of Portland OR (12/25/08)
We are in Portland, OR and the weather has been poor. I paid for 2-day delivery with guaranteed arrival today, December 24. Through the online tracking service, I was able to see that both purchases arrived at UPS Portland at noon yesterday, December 23. It is now after 5p on guaranteed delivery date, December 24, and nothing. I rechecked the UPS tracking site and my delivery has now been moved to two days from now, the day AFTER Christmas! I understand that weather is bad, however, FedEx and the U.S. Post Office (USPS) have been making deliveries since yesterday, and USPS is even making deliveries on Christmas Day to make sure everyone gets their deliveries in time. If FedEx and USPS have found a way to meet their delivery promises, then why isnt it important enough to UPS to find a way to do the same?!!

Joe of Pittsburgh, PA December 24, 2008

Joe of Pittsburgh PA (12/24/08)
Today is Dec 24th and I have no pick up nor can I drop a package off until Dec 29th. I own a pharmacy and have no out going shipments (except for a large overnight fee) and next week it will be the same Mon&Tues and that is it. I had to wait for my glaucoma medication to arrive and now can not send it out until Monday.

Health issues. I even called the UPS store in Oakland and they are closed (with no message to inform me. 2 days on and 5 days off is no good for health care

Joyce of Monroeville, PA December 24, 2008

Joyce of Monroeville PA (12/24/08)
I have had many packages delivered in the past month as it is Christmas. The package in question has not been delivered and I was asked to pick up my delivery at a facility miles from my home. What did I pay shipping charges for? Wha La . . . Why are these people in business if they can't do the job? They gave me the correct address over the telephone yet couldn't find my home? And to add insult to injury - want me to pick up my own package. This business should not be in operation unless I am missing something else they are responsible for - besides expediting deliveries? ? ?

Patricia of Westwood, NJ December 23, 2008

Patricia of Westwood NJ (12/23/08)
I received a printer backup package on 12/18/08 and when I asked the UPS employee who came to my door where the printer itself was..all he stated to me with a smirk on his face was tomorrow will have to do.. Well all my shipping info stated two packages. Well the tomorrow was a bad snow storm so no delivery...Buy after checking all info sorta offered by UPS...The trucks were loaded early AM and my package was there very, very early. I have not as yet (12/22/08 received the printer, and the website for UPS now states it was on the truck for delivery this AM around 2:10 AM, who are they kidding...This is out right robbery....I have notified the credit card company, and realy remember the first delivery persons face and am in the process of notifying the local authorities...Besides Kodak the company I ordered from and the media regarding UPS.

What damage???????It was to be a gift for my family

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