UPS - Lost Shipments

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Kevin of Orlando FL (01/01/09)
Based on UPS'internet site and phone system, was expecting a package for delivery of items on 12/31/08, for a child traveling out of town. Called to re-check the delivery status and website still reads the package is to be delivered on 12/31/08, but the phone system says 01/02/09. They said it was not to really be deliverd until 01/02/09, based on the sate it was picked up form shipper. My issue is I relied in good faith on their internet and phone systems, but it turns out they were wrong and do not update properly, and they feel no responsibility or accountability for not having accurate information.

I now have to replace tems for the child to take on their travels before mid-night on new years eve, sue to their faulty systems and information.

Kevin of Orlando, FL January 1, 2009

Kevin of Orlando FL (01/01/09)
Based on UPS'internet site and phone system, was expecting a package for delivery of items on 12/31/08, for a child traveling out of town. Called to re-check the delivery status and website still reads the package is to be delivered on 12/31/08, but the phone system says 01/02/09. They said it was not to really be deliverd until 01/02/09, based on the sate it was picked up form shipper. My issue is I relied in good faith on their internet and phone systems, but it turns out they were wrong and do not update properly, and they feel no responsibility or accountability for not having accurate information.

I now have to replace tems for the child to take on their travels before mid-night on new years eve, sue to their faulty systems and information.

Erin of Mount Vernon, WA December 30, 2008

I ordered birthday gifts for my children on 12/18. I used 3 Day Select delivery, which should have arrived on 12/24. This package was travelling from the Seattle area to Bremerton, which is about an hour and a half drive. It was shipped by the company on 12/19. As of today, 12/30, it is still listed as "Exception" due to weather. The streets have been clear for 4 days now. I have called "customer service" 3 times, and my husband has called once. We called them the first time to see if they could hold the package so we could pick it up ourselves. They told us it was completely inaccessible in a storage trailer, so no, we could not pick it up. Then, I asked when to expect delivery. They told me it would be delivered on 12/29. That day has come and gone with no delivery.

FedEx let us pick up a package after delivering it 3 TIMES in the snow when we weren't home. USPS was out all over the place delivering packages. I did not see ONE UPS truck out delivering. Nobody can tell me where my package is, except that is in in some mysterious container that nobody has access to. I do not believe one word these people have told me, and they have not attempted to solve my problem. Their attitude is, "sit and wait for it and be happy when it arrives." I will NEVER EVER EVER use UPS again. EVER EVER EVER.

Christine of Daytona Beach, FL December 29, 2008

Christine of Daytona Beach FL (12/29/08)
Shipped a package through The UPS Store via two-day air from Daytona Beach, FL to Birmingham, AL. Package went out on Monday, Dec. 22. I was told they couldn't gurantee 2 day because of volume, but since it was going to an ajoining state I shouldn't have to worry about it not getting there on time. When it did not arrive on 12/24, I assumed it was because of high volume during the holidays and would get there on 12/26. When it did not get there on 12/26, I tracked the package to find out it arrived in Chattanooga, TN on 12/23 and sat there until 12/26 when it was then shipped to Indianapolis, IN -- the opposite direction of its destination.

I called the UPS Costumer Service and was told that it had clearly been misrouted and it was not a case of high volume delays. I could return to The UPS Store and get a full refund, but she couldn't tell me when it would arrive in Birmingham until it left Indianpolis again. The package did not leave Indianpolis until 12/29 and is now in Nashville, TN. I'm told is 'should' get to Birmingham on 12/30 -- 9 days after it was shipped out 2-day air.

I called UPS Customer Service again today and was told that it doesn't matter that it was misrouted and not a case of high volume delays, I would not get a refund because their guarantee was lifted during that time frame. As of right now, the package has still not been delivered. I could understand the package being delayed due to high volume but everyone at UPS is admiting they screwed up and misrouted the package yet they won't do anything to rectify the situtation. I'm also concerned about the condition the box will be in when it's delivered.

Paid more than 40 for 2-day air service and after 8 days it's still not there.

Bryan of Spokane, WA December 27, 2008

Bryan of Spokane WA (12/27/08)
I ordered merchandise from Cabel's on 12/22/08 to be shipped second day air. Upon checking with the UPS tracking number provided I discovered the proposed delivery date was 12/26 which is obviously past the 2 days. I said well ok perhaps the shipper did not make the cutoff time and there would not be delivery on Christmas day. The 26th arrives and i again check the tracking information to find the package has been in Portland OR since 12/23 but still no delivery on the 26th.

I call UPS and am told it will not be delivered until the 29th at the earliest and most probably on the 30th. I explain that is un acceptable and since that is obvioulsy past the 2nd day air I paid for I will need to be refunded the difference between regular charges and 2nd day air charges whoever i spoke to snickered and said that won't happen. So i requested to speak to a supervisor or the complaint department all of a sudden I discovered that she had hung up on me. I would strongly recommend everyone stop using UPS until such time as they straighten out there system. Is there a government agency such as the ICC that one can file complaints with?

Lisa of Stateline, NV December 26, 2008

Lisa of Stateline NV (12/26/08)
I sent a package to a client via UPS Next Day Air. I used the UPS website to prepare the shipping label and make payment. This shipment was very close to Christmas (thus my client wanted it to be sent Next Day Air). No where on the UPS website did it indicate there would be no guarantee of next day delivery. On the contrary, my printout stated that my package would be delivered by 10:30 a.m. on Dec. 23, 2008. The package didn't arrive until Dec. 24, 2008. I called UPS and they said that they didn't guarantee Next Day Air arrivals during the period of Dec. 22- 24, 2008. They said there was no way of my getting a refund for the Next Day Air portion even when I said that there was no statement on their website indicating that policy.

My client has paid a large amount for delivery that wasn't fulfilled.

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