UPS - Lost Shipments

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Elizabeth of Newport Beach CA (03/18/09)
UPS does not deliver to po boxes. UPS accepts packages from shippers to po boxes. UPS does not return the package to the shipper, but randomly finds a name the same as on the package and address corrects the package then ships to that address regardless of whether it is a correct address or not. I have had packages disappear and UPS only traces by tracking number. I fortunately found one tracking number and the package was left at a door of an address I lived at 7 years ago.

UPS allows anyone at any address to sign for a package and or just randomly leaves the package at a door. This is mishandling of mail was determined to be delivered to a po box only. This practice encourages loss and theft. My daughter had the same thing happen to her. I am reading of other people with similar problems. The point is I determined a po box. If UPS does not deliver to po boxes and they aren't 100% sure the address they associate my po box to then either let me know I have an undeliverable package and need to pick up or send the package back.

Loss of packages I am still trying to find. Loss of funds due to a misdirected package by name association has occurred.

David of Fort Smith, AR February 20, 2009

David of Fort Smith AR (02/20/09)
I made a recent purchase on eBay and sent payment in the form of a MoneyGram money order via USPS first class mail. The money order was sent with a note to the seller in a small, letter-sized postage-paid envelope that I purchased at the post office which had both the address (which was a post office box) and my return address clearly printed on it. I dropped the envelope into an outgoing mail slot inside the post office.

After two weeks, the seller claims that they still have not received the payment and the money order issuer confirms that the money order has not been processed. They have contacted their local postmaster, who claims that no mail was returned from the post office box. I double-checked the address and the seller confirmed it was correct. When I contacted my local post office where I had mailed the envelope from, their only suggestion was that I purchase a postal money next time, since their money order refund fee is cheaper than MoneyGram's fee. Is that really the issue?

Once I dropped that envelope into that slot, non-postal employees would not have had access to it. And postal employees are the only ones who would have had access to the envelope up until the point where it was placed into the post office box, where it obviously never got to. So now I will likely receive negative feedback on eBay and I will have to spend 15 more (which will have to be mailed to MoneyGram via USPS in the form of a money order, since I don't have a checking account or credit card) in order to get a refund. I'm not very happy about that, since that's the very thing that got me into this mess in the first place. And USPS has no responsibility for losing my mail, simply because I didn't pay extra to insure it. I think that's pretty sorry that they can get by with that.

31.64 money order lost Probable negative feedback on eBay gained

Coleen of Albany, KY February 15, 2009

Coleen of Albany KY (02/15/09)
i had purchased an item from ebay. i wondered why i had'nt received item because i waited long enough for item to be delivered so i got the tracking number. it said item had been delivered. so i call the ups number to find out where it was. it said item was left outside my door so oviously someone stole it. i was'nt home when package was dropped in front of my door and i live in apartments that are not very safe. driver should never have left package outside my door. i work hard for my money. the package was to be a gift for my son. i'm very upset because other items shipped ups have probably been stolen also

i work for minimun wage. this item was about 40.00 dollars but i have to work a long time to earn 40.00

Suiwei of Nashville, TN February 13, 2009

Suiwei of Nashville TN (02/13/09)
I ordered some electronic products from B&H website and asked for 2nd day air delivery. My packages were supposed to arrive on 2/12/2009 between 9am to 7pm. Thus,I kept waiting all day for the packages. I kept tracking from telephone with UPS agents. They assured me that the packages would arrive today. I even leave my phone number to one of their agent so that she could text the driver. I kept waiting in the house. No one came to the door and I didn't find any notice about coming again the next day.

At about 7:40pm, I called an agent again and found that THE RECEIVER WAS UNAVAILABLE TO SIGN ON THE 1ST DELIVERY ATTEMPT. A 2ND DELIVERY ATTEMPT WILL BE MADE at 6:26pm. Obviously, someone is lying. I paid for the service but can't get my packages on time even I have been waiting for one whole day and can't not go to work. After that, I will still have to wait another day for dilivery.

Don't receive the service I paid for. Two days' delay of work. I have to cancel my trip to las vegas 2/13/2009.

Suiwei of Nashville, TN February 13, 2009

Suiwei of Nashville TN (02/13/09)
My package tracking number: 1Z E6W 311 35 7003 453 6. I ordered some electronic products from B&H website and asked for 2nd day air delivery. My packages were supposed to arrive on 2/12/2009 between 9am to 7pm. Thus,I kept waiting all day for the packages. I kept tracking from telephone with UPS agents. They assured me that the packages would arrive today. I even leave my phone number to one of their agent so that she could text the driver.

I kept waiting in the house. No one came to the door and I didn't find any notice about coming again the next day. At about 7:40pm, I called an agent again and found that THE RECEIVER WAS UNAVAILABLE TO SIGN ON THE 1ST DELIVERY ATTEMPT. A 2ND DELIVERY ATTEMPT WILL BE MADE at 6:26pm. Obviously, someone is lying. I paid for the service but can't get my packages on time even I have been waiting for one whole day and can't not go to work. After that, I will still have to wait another day for dilivery.

Don't receive the service I paid for. Two days' delay of work. I have to cancel my trip to las vegas 2/13/2009.

Jeanette of Jacksonville, FL February 8, 2009

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