UPS - Lost Shipments

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Linzie of Woodside, NY May 12, 2009

Within the past two months I have waited a total of three days for packages that ups stated they attempted delivery on. I know for a fact they never attempted since I was here all day with a sign on the front door stating I am home and my apartment number. No stickers were left by UPS. I checked the UPS website which states that I was unavailable and could not sign. This is a blatant lie.

My calls to customer service placed me on hold for 10 minutes until I hung up. (which is what they wanted) I spoke to a supervisor named Anthony who asked me if I was home all day and asked me if the bell worked. He also said he would send his driver back, and he didn't. He did not once apologize for any inconvenince knowing this is the second time this happened. There is no customer service in this company. I did not have a choice in selecting this carrier. In the future I will not be selecting UPS as my carrier.

Sabrina of Alexandria, VA May 2, 2009

On April 29 2009 I was waiting all day at home for my packages to arrive from UPS and it never came so I assumed it was delayed. On May 2 I went to my tracking info to find that UPS claimed to have delivered my package to my porch on April 29 2009. I find this hard to believe when I was home all day and never noticed two 50 pound boxes on my doorstep. Now I am missing over 300 of merchandise that I need for my business. Either they were not delivered or they were put on the wrong doorstep!

Alvin of VIRGINIA BEACH, VA April 30, 2009

I ordered a monitor from eBay which was delivered through UPS. Unfortunately, the package never reached me, but did reach a complete stranger. The UPS driver allowed some complete stranger to sign for my package which was addressed to me. The stranger has not relation to myself or a neighbor, but was able to sign for it anyways. Not only did I lose out on a package, but I still have no refund for the lost package, because UPS does not hold itself accountable.

I lost 152.00 for the monitor, but now the monitor is no longer selling at that price, but for 269.99 and I can not buy it. I have not received any refund for my monitor. Time wasted and spent using computers at libraries and Cyber Cafes to get work done, due to no monitor.

Nagarajan of Wallington, NJ April 25, 2009

I expect a package today (24th Apr-09). I took a day off and I waited for the package from morning. I saw a message in UPS site with my tracking number saying that it was delivered at MAILBOX and signed by REL 54 at 12:44. I called UPS more than 10 times to get the clarification but no luck. My concerns: 1. UPS should not leave the package at Mailbox if some one at home. 2. I am living in apartment complex and we have only USPS Mailbox and no Mailbox for other courier services. 3. Deslivery is signed by REL 54(i dont know who is this) and it says delivered at Mailbox 4. It is not the first time that is happening to me with UPS.

Janet of Blythe, CA April 15, 2009

Janet of Blythe CA (04/15/09)
My place of work has used UPS for years and we recently realized that we've been paying for packages that aren't delivered on time. On their invoices, they don't state when the package was delivered only when it went out. We've had important docs and checks lost several times and they seem to not care. Something else they don't tell you is you have 15 days from date of delivery to dispute items not delivered on time. Track all the packages on your recent bill and see if they were delivered on time, most likely most of them weren't.

They charged late fees for invoices we didn't pay while trying to resolve the issue. We kept getting told a representative would call us to resolve the matter and we never received a call.

Malinda of Bronx, NY April 2, 2009

Malinda of Bronx NY (04/02/09)
UPS claimed to be delivery my 12 lb box on 3/06/09 I even rec'd a call from the person over the drivers. He said the package is coming the driver is just running late. Today it is 4/2/09 that package never came. They will only communicate with the sender after a tracer has been put out on the missing package. They investigated...not sure what that means. Glad the sender had the insured. It was an expensive gift for my son's Birthday. I was very upset and I truly feel the driver stole it, but that's my assumption.

It went missing!

Elizabeth of Newport Beach, CA March 18, 2009

Elizabeth of Newport Beach CA (03/18/09)
UPS does not deliver to po boxes. UPS accepts packages from shippers to po boxes. UPS does not return the package to the shipper, but randomly finds a name the same as on the package and address corrects the package then ships to that address regardless of whether it is a correct address or not. I have had packages disappear and UPS only traces by tracking number. I fortunately found one tracking number and the package was left at a door of an address I lived at 7 years ago.

UPS allows anyone at any address to sign for a package and or just randomly leaves the package at a door. This is mishandling of mail was determined to be delivered to a po box only. This practice encourages loss and theft. My daughter had the same thing happen to her. I am reading of other people with similar problems. The point is I determined a po box. If UPS does not deliver to po boxes and they aren't 100% sure the address they associate my po box to then either let me know I have an undeliverable package and need to pick up or send the package back.

Loss of packages I am still trying to find. Loss of funds due to a misdirected package by name association has occurred.

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