UPS - Lost Shipments

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Louis of Sayreville, NJ August 22, 2009

In the afternoon of August 21 I called UPS to hold the package for pick up, after checking online and discovering that there was an error with my address on the package. I was told that I'd receive a call back within the hour and was given the address of the warehouse, where I'd be picking up the package.

About 19:00 I called again, this time I was told it was too late and that I would not be able to receive the package, as it was "too late" for holding the package. After being told several times that there was nothing that could be done, a supervisor arranged for someone to call me from the warehouse, someone named Lydia, who told me to come over between 20:00 and 21:00.

I arrived shortly after 20:00, waited until 20:45 and was told now by the same Lydia that my package was already "on the belt" and it could not be located. Will now have to pay for interest for 1 month on a debt that I was repaying with the item in the package. The urgency was due to an overseas trip the next day. As well as the freight charges for overnight delivery, the hours spent on the phone, gas and wear and tear on the car going back and forth and the aggrevation of being told false statements and not treated with respect!

Debra of Rockford, IL August 10, 2009

A good customer shipped a package to us. It was a deposit that UPS lost. Needless to say, our customer is very upset. UPS has not been of any help and kept telling us it could take up to 3 days to resolve. However, they do keep apologizing. Today I was told it could take up to 8 days. I received conflicting stories by every UPS employee I have talked with in the last 3 business days.

Sharon of Bronx, NY July 29, 2009

I was to receive a package to my address above on July 28,2009. Did not receive it. Called Verizon they said that it had been delivered and signed by someone named Victoria. I do not know of anyone named Victoria. Verizon has my address, UPS delivered it to a residence not known to me or Verizon. I tried to get a contact number for UPS so that I could speak to a person and not the automated services. To no avail did that happen. My concern is that this will happen again and that I will not be able to contact UPS directly about this problem or any that might arise. Thank you

Shawn of PHILIPSBURG, PA July 16, 2009

Delivered package to wrong address, luckily the people lived only a block away and returned it to me five days later unopened. These ups driver delivery guys should learned to read because they just decided to drop it off anywhere because of local construction being done on my street.

Renee of Largo, MD July 7, 2009

I went on UPS website to track my package that was delivered from T-Mobile and it stated that the package was delivered July 3, 2009 and left at the front door but when I arrived home there was no package. This is the fourth time that this has occured to me. My ab lounger that I had delivered to me in 2008 went missing for a week and then just appeared in front of my door with no notice that it was found and being delivered. My utz chips package was never found and had to be re-shipped to a different address. Everyone in my apartment complex have complained about the service that it received from UPS but nothhing have been done. The drivers do not leave info notices on the door regarding when a delivery was made or when a re-delivery will occur. I am truly frustrated with UPS and afraid when a vendor ships my items via UPS.

The landover site needs to be investigated for in-house theft because I do believe that this occurs.

Yesid of Arlington, TX July 6, 2009

I mailed two packages that weighted 43lb and 46lbs the one that is missing is the drain machine that cost 1074.00 it was sent to medley fl. from arlington tx but stoped in jacksonville fl. and in jacksonville it was lost.the package was no insured one box was delivered but the other box the one with the machine in it was empty and ups will not pay for the machine only 100.00.

Elizabeth of Tampa, FL June 24, 2009

I was expecting a transit visa from the UK Consulate in Chicago,Illinois. When I got the envelope that they sent me via UPS, was opened. My PASSPORT and my GREEN CARD were missing. Every other document that I sent to them were in the envelope but these two. Someone ,I dont know who took them. They seam not to care about it. I filed claim on June 11/09 the day when I got the envelope. They told me to wait 7 days to do an internal investigation. Nobody contacted me during those days to tell me anything. I called them and they told that they were not going to discuss anything with me only with the UK Consulate because it was a privacy matter. I'm traveling on September 13/09 and I need my documents.

I will like to know if there's anything that I can do. I recently renewed my passport and in the passport I had two visas one for Italy and the other for UK plus I had my green card . I'm going to have to apply again to get it back. There's no Consulates in Tampa, Florida so I went to Miami to do it. So I paid 117.00us for my passport, 76.00us for the Italian visa and 86.00 for UK visa.

I have to process everything again even my green card that is going to cost me 370.00us; the passport again 117.00, Italian visa 76.00, Uk transit visa 86.00 and I have to go to Miami, fl because I can't do it in Tampa. I been so stressed out about all this. I had to do all kind of stuff to avoid been a victim of identity theft. I called the police they gave me a case number,I went to the Social Security Administration,I went to the Driver Licenses office I called every credit bureau equifax, transunion, experian. I had to take days off in my work to be able to do this. I've been doing everything I can to protect myself and my good name. I would really appreciate any advise that you can give me.

Jack of Boerne, TX June 22, 2009

I sent a letter, 2-day delivery from Texas to Illinois, delivery by 10am. 3 days later is was still in Texas. 5 days later--in transit, not delivered. It cost over 12. A single US postage stamp would have been faster.

Ruthie Cain of woodbridge, VA May 27, 2009

In March of this year I ordered the a new cell phone through tmobile that should have arrived on 3/21. I didnt arrive, so tmobile resent another phone, ups again didnt deliver kept giving me all kinds of excuses. then i had tmobile send it in my daughters name and guess what 3rd time was a charm. but it took 3 times. this is ridiculious. the investigation is still going on.

i have spoken to all types of people in their department but they will not get me to the direct department where the drivers initiatly put the packages on the truck. I had one manager tell me that they were interviewing there drivers at the center cause this has been an on going problem with tmobile phones! If [they] know this then why have them there.

now new issue. ordered a new phone for my daughter and I and sent the other one back. Yeah after all of that GUESS WHAT! They delivered the one for my daughter and then did not DELIVER MY PHONE and THE DELIVERY STATUS ON THE PAGE UNDER THE TRACKING NUMBER SAYS MULTIPLE PACKAGES TO BE DELIVER. they have done it again and no answers with no one returning my call. i have asked that security call me, managers and all. now they tell me that i need to speak to tmobile about the status because we put a tracer on it.

NO really they need to find out who is stealing or why so many packages that are coming to one address in less then 6 months are dissappearring. this is ridiculious. hurt and beyond [upset]. during this investigation i have gotten billed for all phones and all this drama.

Curtis of Melrose, FL May 23, 2009

I had ordered several items on two day shipping. The package shipped out on Monday for delivery on Wednesday. Wednesday came and went no delivery. When I checked the internet tracking, it showed emergency outside of UPS control. Same thing on Thursday. On Friday, I called and was told that it was due to the rain we had been having and "some roads" were impassable. I live on a dirt road, about 130 feet on a dirt road. My minivan had absolutely no trouble navigating the road. Not on Wednesday, Thursday, or Friday. The road didn't wash out, there were no obstructions. It was simply wet. The package wasn't even on the truck to TRY to deliver. I wasn't called to ask if I could come and get it from the hub or meet the driver. Just too bad for you. I will not order anything from any company who uses UPS for delivery.

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