UPS - Lost Shipments

UPS • Damaged goods, claims problems • Lost shipments • "Lost" computers • Phantom delivery attempts • Billing Problems • Small business nightmares • "Lost" or damaged artwork and jewelry --- News • Big Brown Goes Hybrid

Renee of Bronx NY (11/05/08)
I purchased two handsets from Sprint and paid for overnight shipping. I tracked the packages online and was guaranteed by two different customer service reps that I would have the phone on 11/4/08. However, a notation by the driver was made which was completely false. I was told by UPS that Sprint recalled the packages and Sprint confirmed that this was a false accusation and there were no duplicate orders made for this purchase.

The driver never arrived to my address and that was confirmed by the security guard who lets everyone in. Sprint was generous enough to allow me to go into a store and pick up the handsets, but after visiting several stores and being told they are sold out. I resorted to re-ordering the phones through Sprints customer service. I had the processing expedited to learn that the phones are now on back order.

I feel that this is utterly unfair. I paid for over night shipping, visited several stores within the bronx, manhattan and westchester area. Now I have to wait an additional 10 days for a re-stock? No one from UPS has returned my calls to resolve this matter. All I get is an I understand Physically, I am livid because of this and feel that I have been wronged. I could have even excepted the fact that a redeliver attempt would have been made.

Mary of Round Rock, TX November 4, 2008

Mary of Round Rock TX (11/04/08)
On October 18, 2008 while I was in Boston for a work related conference, I went to The UPS Store in order to ship home conference material and personal items that I purchased while in Boston to my home. I purchased a box and the pack and ship package from the store. I paid for shipping by ground, the box and the packing material as well as the service for the store to pack the box and send to my home.

Ground shipping took 5 days, and the package that I recieved was not the box that I purchased and the contents of the box was not the items that I had sent. The shipping label had been placed on the wrong box. I promptly called the store and spoke to the manager who told me that he would look into the problem but that the best I could hope for was that the person who recieved my property would call as I had done and report that they had recieved the wrong package. After I called the store I called UPS to report the loss which as I proceeded to explain to 7 different agents was lost and not in a damaged box.

Over the course of the past week I have spoken to a district manager in the Boston area that oversees several stores including the store of my original transaction I was informed that the best they could do was hope that the person that recieved my property reports that they did not recieve what they were supposed to and there wasn't any more they can do beyond that. I suggested that they pull a manifest of all of the shipping transactions that took place on the day I was in the store up to the time the package I recieved was shipped and contact those customers.

 I was informed that it would be too time consuming to do that and it could not be done. I have since contacted the UPS corporate system to try to find a solution to this problem and recover my property and have over the past week talked to 13 different agents and no one is willing to help or direct my complaint to someone who could handle the the complaint.

My personal loss may be of no economic consiquence. But that lack of professionalism and proper customer service will likely have a significant impact on UPS if this level of incompitance is acceptable.

Richard of Goose Creek, Sc, SC October 17, 2008

UPS overnight air service only takes 3 days. Package did not leave the Summerville store until more than 24 hours after my wife mailed on overnight service. So, the package was still in Summmerville, SC when it was scheduled to be in Oklahoma City, OK. I don't think I will use them again. Package was mailed on the morning of the 15th and was needed on the 16th. Did not get package until too late on the 17th.

Elena of Englewood, TN September 25, 2008

Elena of Englewood TN (09/25/08)
I am very frustrated with the UPS. I expected 3 packages, all of them with valuable clothing items. All three of them claimed to be delivered by UPS, but never showed up. Worst of all, my 80 y.o. mother-in-law was at the house on the days of alleged delivery (two days in the row), but UPS truck never stopped by. When we talked to local UPS office, they rely on driver's words, who claims delivery. What if driver himself is stealing? Why honest citizens have no rights?

UPS already lost one of my packages back in July. Same story - delivered, but never found by us. I can believe in one package disappearing, but not THREE, TWO days in a row. Someone has to put a stop to this!

399 + 135 + 215 = 750

Francesca of Chesapeake, VA September 25, 2008

Francesca of Chesapeake VA (09/25/08)
I sent my toshiba note book for within a month of purchase. ups said that they left my notebook on the front porch. i never recieved my notebook. i filed a police report as they requested yet there still is no response as to what they are going to do.

i cant complete online classes and i'm out a brand new laptop. who really leaves a laptop on a front porch of a corner house?

John of Santa Ana, CA September 19, 2008

John of Santa Ana CA (09/19/08)
United Parcel service after almost 35 years of service to our company has finally failed and we have decided to move on with another delivery carrier. after 6 days of call we found our package had not moved from los angeles to our client and they have refused to return it so we can get it to our client, a construciton company with a deadline, for our sign products.

the client has had to hold off on final inspections by local government and has been fined by their client in delay charges of 600.00 per day. the package we are told by UPS cannot be returned or rerouted so we are replacing the signs at 200.00 and shipping by Fed Ex.

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