UPS - Lost Shipments

UPS • Damaged goods, claims problems • Lost shipments • "Lost" computers • Phantom delivery attempts • Billing Problems • Small business nightmares • "Lost" or damaged artwork and jewelry --- News • Big Brown Goes Hybrid

Yvonne of Manlius, NY November 14, 2008

Yvonne of Manlius NY (11/14/08)
UPS shows in its tracking system that it delivered the package at 2:39 this afternoon and has an electronic receipt for this but they never showed up and did not deliver the package to this address at all. I was here all day and the package is not here and I called UPS and they do not know where my package is and cannot reach the driver.

sports item ordered was expected to be used and not cannot.

Sherry of Tipton, IN November 13, 2008

Sherry of Tipton IN (11/13/08)
I have an online business. So we have a daily pick up (use to be UPS). On 10/9/2008 My Ups driver took a package off my porch because he thought it was ready to ship. Item was not in the shipping area the box was not taped, our ship label was not on it either. I asked him the next day after talking to UPS giving them all the information on this item I asked the driver did he take it and he said yes he did.

This item is a very costly item (1200). It is called a Musso pola ice cream machine made in Italy. I sold it the day before it was taken from my porch buy the UPS driver for a total of 600.00. I have only asked to be reimbust the amount of 600.00. I have been giving the run around for over a month now with UPS telling me they are not sure how to file this claim to get my money back. I have been very patient and now have just giving up on UPS taking care of me. Should I file a police report? Please help me I do not know what else to do.

Larry of Greenville, SC November 11, 2008

Larry of Greenville SC (11/11/08)
Two years ago I reported a package not received at my house that contained 60 of vitamins. I complained and the shipper resent the package. UPS paid for the missing package because the driver did not have a signed receipt. The package arrived battered and crushed 10 weeks afterwards. At that point, both UPS and the shipper said that there was nothing more to be done. I was told to keep the products.

Since that event I have had to sgn for every package received at my residence. The problem is that no one is home most of the time. Sometimes I receive deliveries 5 days late because no one is home to sign for deliveries. Why am I being punished for UPS' failure? I am not the one who lost the package that started this problem. It might be easier for you but you have put a great hardship on me. Can you right this wrong?

Sonja of College Park, GA November 8, 2008

Sonja of College Park GA (11/08/08)
I was expecting a shipment from Dell. I received an email from Dell that it was shipped. I received a card 5 days later that UPS attempted to make a delivery. No notice on the door and no one attempted to knock on the door. I rescheduled shipment for Friday Nov 7, still no UPS. Was home all day waiting on UPS. Now I can't get this package. It is urgent that I get it ASAP for school.

Lum of East Point, GA November 8, 2008

Lum of East Point GA (11/08/08)
I received a parcal addressed to me from my girl friend. The contents I expected to receive were not in my box. Instead I received someone else's contents and parcal. The bottom line is my items were stolen, not damage or lost. My items are missing and the other customer shipment is missing too.

The items in questions have a monetary and personal value. Therefor I havn't any faith in the service they offer.

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