UPS - Lost Shipments

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Christina of New York, NY December 20, 2008

Christina of New York NY (12/20/08)
First delivery attempt made 12/19/2008 @ 3:28pm. A notice/slip was never left indicating an attempt was made. Knowledge of delivery attempt was known through online tracking. At 5:46pm (12/19), called UPS to track package for pick up at UPS center. UPS said a representative would call within the hour to confirm the time of pickup.

At 6:55pm (12/19), called UPS again to state that a representative from the center had never called. An attempt was made to change the delivery method to have the package sent to an alternate address with a doorman. UPS said, such an attempt would push back the delivery date (earliest delivery would be on 12/23). Therefore, I told UPS I would rather pick up the package the next day at their center.

At 9:41am (12/20), called UPS to confirm package was at the location specified. They said a representative from the center would call within the hour. I was told that if I did not receive a phone call that I can be assured that the package would be at the location since a request was made from the night before. At 12:24pm (12/20), called UPS again since they had never called me to confirm my package would be at the center. I needed a confirmation from them since I would be using my lunch hour from work and renting a car. I was assured yet again that the package would be there.

About 1:45pm (12/20), an attempt to pick up the package at the specified location... the agent had said that a second delivery attempt was made to my apartment. The package was never pulled from the truck despite several calls to UPS. At 1:58pm (12/20), called UPS to complain regarding the situation. I changed the address to have the package delivered to my friend's address with a doorman.

A promise was made that the package would be delivered on 12/22/2008. I was also told that I would receive a phone call to confirm delivery. As of yet, I have NEVER received a phone call from UPS. **IF YOU WANT YOUR PACKAGE DELIVERED, DO NOT WASTE YOUR TIME WITH UPS. I WILL NEVER AGAIN DEAL WITH A COMPANY THAT USES UPS. TERRIBLE SERVICE.**

1) Time spent on the phone talking to customer service. 2) Lunch hour used at work. 3) Money paid for car rental since the depot is far from my work location.

Tashima of Bronx, NY December 15, 2008

Tashima of Bronx NY (12/15/08)
i went to ups to have a package of two tmobile sidekicks to be sent back to the company. since july 3rd of this year my package was missing. ever since then they gave me a wrong tracking number to my package so therefor my package could b anywhere

as a result to that ive been charge 1,162 for phones that i no longer have. i have a suspended bill plus thats goin on my credit. so i filled a law suit against ups in small claims court for my money and as of the 1st of this month it been seen in my favor and judgment is mines. so everyone dont let these people scew you over.

Jack of Romulus, MI December 1, 2008

Jack of Romulus MI (12/01/08)
drove by the Pick-up office Thursday afternoon Thanksgiving day to see the hours for Friay to pick up my two packages that were attempted delivery. I was informed before delivery what day but no estimated time and I was not able to be home to sign for the packages. So Friday afternoon went by the pick-up office to get my packages but only a wharehouse worker was smoking outside tell me the office was closed. There was never a sign or anything telling this on the doors or windows.

So today, Monday one of the packages show up and I asked where is the other package? The delivery man said they screwed it up and was on a different truck. I am so pissed off at these professional lazy people who make a decent wage. I don`t know what will happen to the other package if they will deliver when I am home or I will have to chase it down myself.

Dianne of Los Angeles, CA November 29, 2008

I explained in my first complaint with you guys. You promise me that you were to get a investigator on the situation and get back with me. Nevertheless, UPS lost of someone in that office stole my nude pictures, cellphone, personal card and pictures and a gold diamond ring, and they are taking they find time to locate my box. I have talked to various coorperate office for UPS and they claim I would have to deal only with that francise office. Consumers should be protected for lost or stolen packages, especially when it comes to identity theft. Those personal papers are a part of my identity and even no one seems to care.

Yvonne of Manlius, NY November 14, 2008

Yvonne of Manlius NY (11/14/08)
UPS shows in its tracking system that it delivered the package at 2:39 this afternoon and has an electronic receipt for this but they never showed up and did not deliver the package to this address at all. I was here all day and the package is not here and I called UPS and they do not know where my package is and cannot reach the driver.

sports item ordered was expected to be used and not cannot.

Sherry of Tipton, IN November 13, 2008

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